Customer Service Rating
2.07 out of 5 Stars
Based on 211 Votes

Kohl's Complaints

customers have reported 211 problems so far...

Kohls Corporation, dba Kohls, is a department retail chain based in the United States. There are 1,000 stores in 49 states (none in Hawaii) which employs over 140,000. Selling everything from house wares to clothing and electronics Kohls reported revenues in 2013 as US 19 million. Revenues turned down for 2014. Kohls Corporation is publicly traded on the NYSE:KSS.

To report problems or concerns you may call 1-866-887-8884 or you may address a letter to the CEO, Kevin Mansell at corporate headquarters, N5617000 Ridgeway Drive, Menomonee Falls, WI 53051. The corporate telephone number is 262-703-7000. You may also request support at the website support page.

Founded in 1946 by Maxwell Kohn as a grocery store the first merchandise store opened in 1962 at Brookfield, Wisconsin.  The company slogan is ‘expect great things’.  Both Facebook and Twitter host Kohls social media forums with contests, coupons and new brand name acquisitions.

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Top 211 Customer Reviews

Experienced poor service? Click here now to visit the Kohl's complaint department.

60

I ordered an iRobot Roomba 620 Vacuum Cleaning Robot from Kohl's.com as a gift for someone. Problem #1: There was a problem with the kohls.com website and I was charged twice for the same item. Ultimately, I was able to get one of the charges removed. This was my first hint that Kohls.com does not run a functional online business.

Problem #2: The order was taking a long time to be delivered, so when I checked on the order and was shocked to discover it had been cancelled without my knowledge - I was unaware that this had happened. I thought the item was being shipped because the amount of the item remained deducted from my bank account (via debit card). I called Kohl's to find out what was going on. The kohls' customer service person routed me to a Kohl's fraud specialist who grilled me, particularly about the shipping address. He looked it up on Google maps and quizzed me on the cross streets and what the building looked like. After this lengthy and humiliating experience, the costumer service person placed a new order (with a new small discount applied) and assured me the order went through and everything is fine and the order will ship. This leads me to Problem #3

Problem #3: Today, I check on the order and am flabbergasted to find out, once again, IT HAS BEEN CANCELLED. I WAS NOT NOTIFIED OF THIS AND THE AMOUNT OF THE ORDER STILL SHOWS IT WAS TAKEN OUT OF MY ACCOUNT. Now I am angry and very upset (because the gift recipient will not be getting their present anywhere close to a reasonable timeframe). Again, I talked to a customer service rep who routes me to a Fraud specialist - who again interrogates about the order. Once again, the Customer Service rep re-submits the order and assures me it will go throughI have no confidence this will happen, and now my bank account shows that I am once again paying twice for this item. I cannot afford to have an additional $244 taken from my account - for any length of time.

I feel disgusted, humiliated and defeated by this experience.

Comment (0)
40

I bought a jacket and pair of walking shorts at the Kohl's store located in Macedonia, Ohio. At the checkout counter I was greeted nicely, but when I used my debit card for payment I was asked to show a form of identification. This upset me. There is over $8,000 dollars in my debit checking account and I feel I was singled out. I use my debit card for all transactions for the last 5 years, and this is the first time I ever was asked for I.D.

Comment (0)
60

I bought a 3 piece suit last week at the Evansville In. Kohl's west side store. The seams on the jacket were not properly sewed, Places where the seam was not sewed. I have always shopped at Kohl's store because of the quality. The brand was Elle. I did return it and was treated very nice but was very disappointed that I had to return it. The suit was on sale but I still spent almost $90.00 on the suit. I'm not the type of person that normally complains, but from now on I will have second thoughts about buying anything from Kohl's. Thank you for your time and listening to my review.

Comment (0)
40

I bought a pair of girls black jeans and washed them and the smell from the jeans was horrible, so bad that I had to throw the jeans away. I never thought it was the actual jeans I thought I might have washed them with something that made them smell. I bought my daughter a second pair recently for Easter, same jeans and AGAIN the same horrible smell. I had to return the jeans. I will never buy my daughter jeans or pants from Kohl's again...its a shame!

Comment (1)
20

I would like to just let you know that the Kohl's stores in Goshen and Mishawaka Indiana need to cleaned better. I use to work for Kohl's in Goshen back in 2009 and 2010 and our Manager Christy always had us folding and straightening up the clothes when we had nothing to do. yo go into these stores now and there is more racks than I have ever seen there but is nice for price and the clothes are everywhere. I guess what I am saying is you hardly ever see anyone cleaning up the tables of clothes folding or hanging up from floor. The clothes are all out of order when it comes to the size.

I told a employee there that the same managers I had must not be there and they said no they have new ones which really shows, you would think they would make the store look better so people can shop easier. I know my Mother in law loves Kohl's but said she will not shop there anymore (Mishawaka) cause it is so hard to find what size she wants cause of them being all mixed up. could you please help your Managers to get a hold on the cleaning and stacking by sizes get the store back to where it use to be?

Comment (1)
80

I was at Topeka Kohl's over the weekend I found Bra's on sale, the Olga's were nice, I had four. When I went to check out, two of them rang up for 13.99 and two for 29.99. I was told two should of been back on clearance. I said ok, so you'll price match your own product? She said no. She called Manager up and she said NO, sorry it was just a mistake, were sorry. I said, ok, but not my mistake, I can't help it if your employee's can not do the job right. That is your fault not mine. You still need to make this right. She said No I don't, it was only a error. I told her, fine, take the rest off, and I won't be back, and as I work for the school's I'll be sure to let them know as well.

She said sorry to hear that, have a good day! Then I get rang up and she said, well what I can do is give you ten dollars in Kohl's cash, really I'm sure you know what to do with that. So your manager's call of a twenty dollar difference cost you a lot more in the long run, as I have spent over a thousand dollars there in the last three of four months. I had done my Christmas shopping there, but never again. Sorry you lost a good shopper, because I as the shopper should of been right! Not your young smart ass Manager! Have a great day!

Comment (0)
20

I purchased an Armitron watch (ladies) sometime ago (maybe 2 yrs. ago) and wore it a few times. I recently pulled it out to wear and both sides of the watch fell off. I took it to the Kohl's in Turnersville, NJ to replace or give me credit (had no receipt) and they said they didn't have a skew no. so they couldn't do anything. They didn't even try. I believe I should get some kind of credit for the watch. At the time, I paid $40 for the watch on clearance. Thank you for hearing this complaint. I hope you can accommodate for this complaint. I usually don't have ay problems with Kohl's.

Comment (0)
40

I was attempting to return or replace a belt which I bought from kohls a few months ago as its leather material was falling apart and degrading. I walked in the store, walked to the belt racks in the men's dept, looked at the choices like any normal customer would. I looked At several choices, picked out two new belts, one of which was Identical to the belt I bought and one new one of a different brand which I was going to trade my old one for if possible. At this point I took off my own used belt during the time period which I was trying others on and set it on the belt rack; deciding on which one fit the best as I compared several choices. Including my used belt, I walk over to customer service with it and two new belts for my refund or return process. Loss prevention then promptly walks up to me as I'm in the process of returning my item to the customer service desk and accuses me of return fraud.

They said I took the belt I was wearing off the rack and that it was not my property originally, and they had proof on camera That it wasn't mine and I didn't walk in with it on. They said there was no proof I was wearing my belt prior to walking in the store, while evidently it had wear marks and degrading due to my use and in the video you could literally see me take off my belt and put it on the rack, which they skipped and overlooked as they only played the beginning part of the surveillance video when the police arrived.

They re arranged the story to their benefit as they used the cameras footage to their advantage only showing me try belts on and not the whole footage of the actual process. They said I was attempting to return kohls property as the used belt was theirs and that is called return fraud. I never attempted to return one of their belts. It was my belt. It was evidently a worn belt with use and wear markings, although they argued I took the used belt off the rack and was attempting to return a used belt which I wasn't wearing when I walked in. I've had this belt for a few months and it's already starting to fall apart so I was hoping I could return or refund it for one of better quality or for my money back.

I'm a poor college student with no extra funds besides financial aid so I can't afford to keep buying belts that are going to fall apart but that's not the worst of it, I was brought into the LP office as they pulled me out of line at which point they asked to search me. I was then fondled and griped by your loss prevention workers. They had no reason to search me but they continued thoroughly, feeling me in my crotch area extensively as if I was a terrorist with a bomb or something stashed by my penis. Like I mean they didn't just pat me down, they took advantage of this opportunity to feel me up and grab my private area. They were then very assertive and rude when letting me explain my side of the story because they we're so confident in their "Evidence".

They were not even willing to show me the video evidence even after the police arrived, as they claimed they would, because as they know, they needed to use the footage to their advantage by only playing certain segments, rearranging the perception of what I was doing Through a camera which did not display the bottom half of my body as it was blocked by another shelf. Is this legal for your loss prevention crew to fondle innocent customers? This made me feel very uncomfortable as it violated several of my rights as citizen. They had no right to falsely accuse me of return fraud. It's sickening that these workers have the nerve and ability to make false accusations and claims which they back with no real evidence. They took my belt from me and my store credit which I was going to be refunded for the defective, bad quality belt I purchased months ago.

After the cop arrived he was even convinced that this was my property due to the visible wear although LP were certain of their assumption That I randomly took a used belt off the rack and attempted to return it so he wasn't going to pick sides. This is not right. This has no morality to it. Im just so broke right now barely making ends meet in college this is the last thing I need to worry about. I cannot afford to Purchase a new belt, that's why I was attempting to return or refund my pre existing one for one of better quality or equal value. Your workers should not have the ability to make false claims like this and get away with fondling innocent customers.

I could understand if I was trying to return a new belt already off the shelf actually belonging to Kohl's, but for Christ's sake it was obviously used and my belt. The video recording shows this proof, but like I said they only played certain segments when police arrived and for some reason didn't want to play the full footage or for me to view the video as they said I would be able to

Comment (0)
60

I am writing to Kohl's Corporate Management, to let them know how DISAPPOINTED I was with the (customer service in management). I have been shopping at Kohl's in Woodbridge since the doors of the store 1st opened. I have spent thousands of dollars in those years, and was always satisfied with the service and merchandise I received .Till, Friday Feb.12, 2016. I went shopping accompanied by my 27yr old son, who was trying to pick up some last minute clothes for his trip to Cancun. When we approached the line to pay, the total was $289.00.That was after my discount.

Maybe that doesn't sound like a lot of money to you, seeing as though you have millions of customers. I brought ( 2) (kohls cash coupons) for $20.00 ea.The young man at the register said they where expired by 1month.I said this is $40.00 can you at least let me use 1 of them?, and his answer was no. I asked to speak to a manager because I had used an expired coupon 2months earlier for $20.00 when I purchased a large amount of merchandise and they said no problem.

I don't try to make it a habit of bringing expired coupons to the store, but I can't make it back to the store every two weeks to use them. After all it is a (thank you) coupon for me spending all the money I do in your stores. A woman named (Fatimah)(assistant manager) 1 register away came over, looked at the coupon and with a VERY (snotty attitude) said you can't use these they're expired and there are NO exceptions. I said I've been very good customer for years, you can't even allow me 1 of these coupons?

In a VERY condescending way she said ( Oh, if you're such a good customer why would you bring in expired coupons , do you do this all the time?) . Even my son said "Whoa", did she have to be so nasty about it. I've worked in customer service for 23 yrs. and I know if a customer is upset over something , you don't throw fuel on the flame. This to me was very inappropriate to say, I asked to speak to her manager and she said fine, he's going to tell you the same thing. By that time I was so mad at the way (Fatimah) had spoken to me I just wanted to leave everything on the counter and walk out. A gentleman by the name of ( Caz ) came over, he was much nicer about the situation, even though I didn't get to use the coupons, he at least was much more curtious. If I hadn't of spent 1 1/2 hrs in that store picking out clothes and merchandise that my son needed for the next day I WOULD HAVE JUST WALKED OUT.

I never take the time to write letters to corporate management, but I just can't believe how much customer service has gone (down hill) at this store. I told the manager that this will be my last purchase at your store. I know my opinion probably won't change a thing, I definitely think some of your management (Fatimah) needs to be retrained in how to deal with customers. In many high end stores, the customer is always right. Without the customers you wouldn't be in business. (Fatimah) seems to have an attitude that it's FINE to loose a customer, because there are hundreds more coming thru the door.

But that's how bad business starts, one person at a time. There is a lot of competition in the area, sad to say she isn't helping you keep any good paying customers at your store. At least I feel better now that I have spoken my mind, and I do intend on letting others know about my experience. It's a shame that this store is losing business because of 1 very rude assistant manager (Fatimah). I hope that Corporate can fix some (MAJOR) customer service problems. Thank you for your time.

Comment (7)
40

I bought a (levi) jacket in clearance that had an extra 20% off sign. I also had a 30% discount coupon. On the way home I noticed the 30% wasn't applied. There was NOTHING on the actual coupon that said there were any exclusions. I went back and the manager of the Kalamazoo store said levi was exempt from the discount. There were no signs indicating this, and I was told that was how it is. I came home, and tried to get through to corporate headquarters, and TALK to someone, which took almost 1/2 hour to get to someone who could discuss this. She said I should know that there are exclusions, and it is written somewhere in the 40 page catalog.

This is very deceptive. I asked her if she would know if she went to Macy's, and she said rather sarcastically yes, cause she shops at Macy's a lot. This is very deceptive. Also, I bought a griddle which should have had a rebate. It was not on my receipt, so when I went back to the store I asked. They reprinted my receipt. I went to the website indicated on the receipt, and the rebate was expired. When calling, I was told to go to Kohl"s main website, look at griddles as if I were going to buy the griddle, look under rebates, and there was the correct rebate. All this is unacceptable. Kohl's has always been one of my main places to shop, but the above, makes me very disappointed.

Also, in the last few years the sales people quality has slipped. There are often long lines at checkout, with one of the only place to check out is the service counter, with only one sales agent there who is often also answering all the phone! you guys can do better--you did in the past. Customer satisfaction should be high on the list of priorities, with especially customer service personnel knowing what they are doing. My 30% discount may have added up to only about $13.00, which may not be much to you, but it is to me.

Comment (2)
40

Was in shoe department found a pair of boots I liked was looking for box couldn't find it so I took the one on display along with another pair. I was looking around store I forgot about the two different size boots I had got to check out and cashier says I got the pillows code I guess didn't think about it until I got home and looked and wow I had both the size 8 boots. I thought I was being watched I spent over hundred dollars. I'm not a thief and I don't appreciate being treated like it.

Comment (0)
60

I placed this order below and found out the next day via email that it had been cancelled by your Fraud Dept for some unknown reason. A simple phone call to me and any issues Kohls had with the order would have been resolved I'm sure. I have been holding my gift cards to use on this vacuum as I was recently widowed and am supporting myself and my grand daughter on just my salary. Your Fraud Dept asked me what city I opened up this charge card?

Really? I have moved several times. Then I was asked when was the last time I used my card. Again, Really? I do not have this information at my fingertips. I have two stores I can go to and neither one is close to my zip code. I spoke with a Supervisor and it said it was unfortunate that this is a hot fraud item. The email said I had to wait 2 days to get my gift cards filled again but the coupons I used had expired. It would have been nice if the supervisor offered to reinstate the the coupons and give me something for my trouble. This is not good customer service and I am disappointed that I was not able to get my merchandise.

Comment (0)
60

My boyfriend purchased a sonic clean plus spin brush for Christmas, and not even one month later I had to return it when the brush would not stop spinning till it died. When I went back all of the brushes were broken in the box(see attached), the girl at the counter was very rude and the manager was of no help, they would not give money back. All I got was an attitude and the girls were staring me down the whole time as if I should not be returning a broken product. I do not want to come in every month to waste my time returning this product.

I love khols and I loved my spin brush until it broke. My family and I have been loyal customers for a long time. When I asked, the girl said that if it broke again I would have to come in and return it every time it broke in a snarky way. I do not think I should have to keep buying broken products, and I would like my money back to get a brush of quality. I also think that maybe these employees could learn how to treat customers with respect and kindness to portray kohl's in a way it should be as if it was their own company. Thank you.

Comment (0)
60

I returned a Christmas gift and the young man who processed the return suggested if I were unhappy to contact Kohls Corporate...so I am. I did not have a receipt but the tag was attached and read $50.00. I was offered a fefund of $8.00. That would mean the item was discounted by almost 85%. I find that hard to believe.This means Kohls "earned" $42.00 for nothing. I have been in retail a long time and am aware of return policies but this seems very inequitable to me. My cousin is a very smart woman and I would be gratified to know her loyalty to Kohls is not misplaced. I have been happy to share my good customer service experiences on social media. I would like to be able to add Kohls to that list.

Comment (0)
40

I am writing a complaint to let it be known that customer service at the Kohl's in Havertown, 250 W Chester Pike, Havertown, PA 19083, has seriously declined to the point I will no longer shop there. I don’t know who is doing the hiring there but they are certainly not setting the bar high. I’ll give you a few examples: It’s the holidays, so I have made roughly 3 trips there since mid-December. About 2 weeks ago I was paying for my items. The female at the cash register just sat there chewing gum, very loudly, mouth open, and acting like she was doing me a favor. I was totally grossed out with her loud gum chewing and attitude. God Forbid somebody say “Hi, can I help you,” or “Thank you,” when the transition is complete.

I was in there yesterday, 01-18-16, and again, ran into store associates who could care less about anything. There was a young male standing in the men’s outerwear section. I asked if he could point me in the direction of luggage. He didn’t even look at me and stated, “Over there,” without pointing in any direction. I started at him for a second because I thought at this point maybe something was mentally wrong with him. Another young man then approached me and told me where to go.

Same day (yesterday), I am standing in line ready to check out. The one young lady at one of the registers had a huge nose ring in her nose. As I was stunned to see that a company would let their store associates who deal with customers wear anything want, I noticed out of the corner of my eye a young male standing at the end register with his finger in the air. After a few seconds I realized that this finger in the air must mean the next person.

I walked to the register with my item (a luggage set) and put it on the counter. He never said hi, or any other word. He actually just stared at me. At this point I was getting irate. After a good awkward moment of us staring at each other, he mumbled, “oh, you’re purchasing this,” which was extremely difficult for me to decipher. Why else would I have put it on the counter if I am not buying it?

I am a professional who spent $300.00 there. I don’t expect everybody to be perfect, but a few very simple things, like “Hi” or “Can I help you” or “Thank you” are not too much to ask. I don’t expect somebody to be chewing gum like a cow with an attitude or blow me off by saying “over there” without pointing to anything, or a cashier to give me a blank stare when I’m trying to check out.

Just a word of advice. If you want people who are going to spend real money shopping there, I suggest you perform a customer service make-over, because right now, it looks like there are no standards. Either pay better wages for higher quality or fire your hiring manager and hire somebody who knows what customer service is, because right now, customer service there is substandard, to say the least.

If you want Kohl’s to turn into Walmart, keep doing what you’re doing.

Comment (2)
20

I was shopping on December 31, 2015 with my wife looking for some new Dockers. The men's department was a complete disaster. It looked like no one had worked in the department for weeks. It took 45 minutes to find 2 pair of pants in my size. The dressing rooms were also a disaster with a mountain of clothes in the corner and 6 to 10 articles of clothing in each changing area. I felt like I was in a thrift shop. Thrift shops don't charge $58 - $70 for a pair of Dockers. The interesting part of this experience is that the other areas of the store looked very organized. I don't think I will be going back to the North Logan Utah store.

Comment (3)
60

Purchased 2 pairs of jeans and discovered when I got home I had been charged for 3 pairs. I should have been more alert while being rung up, but I was in a hurry and only noticed my savings that the clerk called my attention to. I don't blame her totally. I'm upset with customer service because of the clerks attitude. She strongly implied I wasn't being truthful and wanted to know why I didn't notice it immediately. She also questioned me about when I purchased them. She had the receipt which had the same days date. I can understand her being suspicious, but she could of handled this better. She gave me my refund, but I don't know if I will shop there again. I didn't appreciate the way I was treated.

Comment (1)
60

I placed an order for Christmas gifts. I realized that I used the incorrect delivery address (former address as we moved in May 2015). So I called Kohl's customer service to change the address (3 pkgs being shipped). The order had NOT been shipped out yet so the agent said he corrected and submitted the NEW address. Next thing I receive email that pkgs are all shipped to OLD address. I call Kohl's customer service department 4 times on Dec 19. Long holds on wait with NO updates as to where I am in the Que. Finally I get through and explain my issue again. The agent says he will put me on HOLD for just a minute to get approval. After 10 minutes he has not returned to me so the system gives me the option to redial him. The system re-ring him and it goes to voice mail then hangs up.

I had been on the line for 45 minutes when I was disconnected. He never even called me back. My former neighbor was able to retrieve 2 of the pkgs. 2 of the pkgs the new home owner took back to FedEx to be returned. (I rec'd one of those....FedEx redelivered to her again) The other pkg is out to be redelivered as well. I called Customer Service today and she finally took care of me. This entire ordeal was very frustrating and the 2 agents who were no assistance at all need to find new jobs. I have worked in Customer Service and the protocol was that he should have called me back when we were disconnected. I am THANKFUL I finally got someone to assist me properly but her first line of instruction was that I had to call FedEx which I had already done and they said I had to call Kohl's.

So the run around is never fun either. Hopefully is ALL resolved now.

Comment (0)
40

Received a discover card ($250) for my 25 year bonus at work. Decided to get a set of Circulon pots and pans (lame, I know). Found a great deal at Kohl's and about 4 days later the package came. Only problem was it was a set of ear buds ($25), not my pots and pans. No problem, I can live with the delay a few more days although I really wanted them for the holidays. Called customer service, I was informed that they WOULD NOT send out a new set until I either dropped that package delivered erroneously at the store or waited 3-5 extra days for a UPS label to come my then, THEN for the package to be returned and processed.

It's a week before Christmas and there is NO WAY I am going to the mall to return their screwed up order. So you are talking a few weeks at best. When I asked the lady who would know I returned the erroneous order so I could get what I actually ordered, she had no clue.Then she put me on hold FOREVER, came back and informed me they were now out of those pots and pans and I was basically out of luck. I will NEVER, EVER shop at Kohl's again. This happened once at Lands End and they apologized profusely, thanked me for being so honest and immediately shipped out the proper order. I don't get this. And nobody there seems to care.

Comment (0)
40

I placed an order online for my sister n laws birthday. It was very important that she received this present, as I won't go into detail. Bottom line she did not get it and it was canceled, no explanation no notice. Needless to say I am very upset over this and I will be closing my account. This might not seem important to you but it was to me.

Comment (0)
20

The rating was really a zero (0). I received two t-shirts as a gift that did not fit me and both still had the Kohl's tags attached to the merchandise. I did not have a receipt because it was a gift. I found two t-shirts that were EXACTLY the same, just a different size and all I wanted to do was swap tee shirt for tee shirt. Nope. The computer system couldn't do that. The lady at customer service could of swapped shirts. No. Instead I received $1.60 in credit. Really? I feel ripped off. All I wanted was a tee shirt that fit correctly. I recently purchased a timer from a local hardware store. I didn't work. So I went back and wanted to swap for another time, the exact same timer. So they did. Easy. Not at Kohl's.

Comment (0)
60

Ordered merchandise they duplicated the order and charged e again. When I told them about it I would have to return the duplicate once I received it and then wait for the money to be returned. it hadn't even shipped yet and I noticed it 10 minutes after I placed my original order. They were rude and refused to give me my money back. Told them I would initiate a fraud claim and they laughed and said they didn't care.

The original order took forever to receive and multiple items were severly damaged. I still have not received refunds or replacements yet. The duplicate order was received but so damaged they told me to throw everything away as it had so much broken glass in it that it was dangerous to even try to take items out or to reship. Have not received my money yet for that duplicate damaged package. They then credited my account for $130.49 and then charged me twice that same amount. Could not tell me what the charge was for after being on the phone for 4 hours with them. Each instance they had me on the phone for at least 3 1/2 hours and I was disconnected and treated like dirt when I had to call them again.

I called corporate who then transferred me back to customer service even though the complaint was against customer service. I keep being harassed regarding the items I returned via Fed Ex per their instructions and I have been waiting for my money for 2 weeks. Finally I went to my bank and initiated fraud proceedings against them.

Comment (0)
40

I have been a long time customer at Kohls. The other day I received a few emails about an order that I did not place. I copied and pasted just one example below. I immediately notified your fraud department and was told that no one would be allowed to use my email again. I did not know that also included me. I placed an order today only to get an email stating that Kohls cannot process my order. I called customer service again and was told that my email account was suspended and that I would have to use a different email. I do not like the way your customer service department handled this situation and I think that I have been inconvenienced more then enough. I need to know that my account and charge with Kohls is cancelled. I also no not want to receive any further emails from your store. My next email will be to the CEO of Kohl's, the corporate headquarters, and the Attorney Generals Office If I do not receive confirmation that my request is completed.

Comment (0)
40

I bought two sweaters at Kohl's in Oxford, Alabama. They were for a trip to New York to visit my family. I wore one of the sweaters on my trip to the city and it shedded all over everything. Everywhere I went I left lint on the floor. I have never been so embarrassed in all my life. I couldn't wait to get that sweater off but had to wear it all day as we were in the city. They need to take all these sweaters off the shelve. I couldn't believe the poor quality of these sweaters. I returned both of them when I got home and received my money back. I told the girl behind the counter about it. She could see it for herself when she pulled the sweater out of the bag. There was lint everywhere. I am so disappointed with this store.

Comment (0)
60

My ex-husband changed his e-mail address to mine. I talked to Kohl's customer support and reached Neal ID # 823K. He was not helpful at all. I was told to contact my ex-husband. There was nothing he could do to help me out. I want no part of his account at all! Kohl's support staff needs to be trained by corporate to help customers out, not give them the run around. I see more complaints in the future for this company.

Comment (0)
60

The Store Manager at Kohl's suggested I placed Sonic toothbrushes on a display to get a lower price. He was very loud and stated in front of a store full of customers you cannot expect to get 139.00 dollar toothbrushes for 34.99. I showed him the display where the toothbrushes were and there were several Sonic toothbrushes on this particular display. When asked where I could find the toothbrushes on sale he stated near the luggage department. He did not try to help me locate the right toothbrushes he dismissed me as if I was a thief. He was very rude and dismissive. I had never been treated this way before and I wonder if the color of my skin had anything to do with how I was treated. I understand he is new to the Westminster Store ad several employees did not know his last name.

Comment (0)
40

I am contacting Kohl's corporate in regards to a dispute and a rude manager. I went shopping Thursday evening Nov 26th. At the Kyle, TX store at the market place. I want to inform you of a few things. I have been in sales for over 12 years. I have 3-5 family members are originally from the Wisconsin area including myself whom are Kohl's card holders. I am also very intrigued by always getting the best bang for my buck. Of course concluding why i went shopping on black friday.

I was on the hunt for an Xbox 1; so i did my online research, my black friday paper hunting and decided kohls had the best deal for my dollar. I call the store after my thanksgiving dinner and was told they had 3 x box 1's left. I get to the store the store manager or employee was highly rude to me and very unhelpful just by saying your store was out of the $99 black friday tv and $299 xbox game. First alarming thing in my head if i wasnt so determined to get this system. Is for one her rude and unhelpful demeanor, 2 i would have left the store not purchasing $400 in merchandise and 3 i took initiative to go browse the store to find that both the TV and Xbox were still there.

I then have the store manager or assist manager take the items to the front, i wanted in line patiently like everyone else for 45 minutes. I get up to the front to use one of the 3 following items. My $10 off coupon, my 15% off coupon from my mail flyers and the 3rd i tried to use the 15% off online for "turkey day" The register clerk was super calm, friendly and happy and was willing to scan all three items for me. Unfortunately to tell me none of which would work on my xbox 1 item. So i go ahead and go the Kohls.com/exclusions WHICH the Xbox 1 is NOT listed in your exclusions. I asked the boy to ask the front clerk assistant what she thought, so she then in turn called the store manager.

The store manager storms up to the register i am located at disgruntled and argumentative. She is like throwing around the "electronic sign" that says its an exclusion. I explained to her that was not on the counter where i received and found the X box one, I told her in my phone on the corporate exclusions list it was not there either. She refused to look at the list on my phone and kept reiterating that this sign says no discounts. She was highly rude and did nothing for me.

I was actually about to leave the store and NOT spend $400 but my boyfriend next to me whom i was buying the christmas present for REALLY wanted it so i felt bad for him waiting an hour with me and i stubbornly bought the item without complaint as the manager eyed up me and the cashier.

I left the store feeling cheated, angry and to be honest determined that someone read my store. Never in my life out of all the years I go black friday shopping with my family has a manager made me angry and leaving the store REGRETTING what i purchased. As I said, I did my research prior to going black friday shopping the kohls cash plus the $299 for the xbox was a "good deal" but in my head the "GREATEST" deal was saving myself another $45 cash on my credit card payment due to I was POSITIVE i could have used my 15% off coupon where this item was NOT an exclusion. Otherwise, i could have went over to BEST BUY and purchased the same item for $299 PLUS got a better TV with a game for other $200 bucks.

Attached below is your electronics EXCLUDED from your coupons. There is NOT an Xbox one on it.

Comment (0)
40

I am writing in regard to your new ad featuring a homosexual couple. I don't understand why every time I turn on the tv I am having the homosexual agenda shoved down my throat. Am I a hater of homosexuals? No. But anytime you speak up for traditional marriage your accused of hate rhetoric. What blows me away from a marketing standpoint is you are advertising to about 3% of our population but ignore the 70% of the Christian population. Why not do a ad about a Christian couple who raise their children in church or God forbid, a Christmas commercial that celebrates Christ's birth. maybe its time us Christian majority spoke with our pocket book.

Comment (5)
40

We have spent over 2 hours trying to order and print an electronic gift card from Kohl's online and still have gotten nowhere. The incompetence of their customer service is mind-blowing. We placed the order for an online gift card and, when done, clicked on "Continue Shopping" and placed an order for a second gift card. We received an email confirming that second purchase, but none came regarding the first E-card order. After an hour the second card did come through via email and we printed it out, but still nothing came with regard to the first E-card that was ordered. The next morning we decided to try again to order the missing E-card gift card. After 2 hours we got an email saying that this order could not be placed, but gave no reason, only a telephone number to call.

When this number was called the "customer service" rep was no help, had no clue why the order was "blocked", and referred us to a second department.After 45 minutes of explaining the same situation over and over again to new personnel and still getting nowhere, we asked to speak to the supervisor. The supervisor, well-trained to listen to complaints to mollify customers, was still unable to get the order placed or be of any help other than to suggest that we "try again". Several times we were told that the E-card design was "out of stock". We explained multiple times that we didn't want a physical card (which could be "out of stock", but an electronic card (like the earlier one we got via email) that we would print out to give to the recipient; this kind of card is impossible to be "out of stock", but the incompetent staff couldn't seem to grasp this concept. The best we could do (very reluctantly) was to go online a 3rd time and place the same order yet again, having been assured that this would be "easy".

We know how easy it was for us to place the order, but Kohl's doesn't have any easy way for humans to eliminate the problems with their defective software programming. The frustration here is enormous. This leaves a bitter taste with dealing with Kohl's.

Comment (0)
40

After making a purchase online to be picked up in store, I went to the store and waited in line for nearly 30 minutes (how is this easier/quicker than simply going to the store, picking out an item and then taking it to the register??). There was one employee working at the customer service counter at the time who did call for help, as well as a supervisor who came over to tell us there was more help on the way and would be with us shortly. After finally picking up the item I purchased I needed one more item in store. I got the item and went to stand in yet another long line at the front checkout. When I got up to the checker I showed her the coupon I had received in my email and had printed out online. She rudely asked if I had a Kohl's charge card. When I said no she began shaking her head so I thought that meant I couldn't use the coupon? She then scanned the coupon and of course it worked but she said nothing. So I said "Oh, so it worked without a Kohl's charge card?" She did not reply. I finished my transaction and left with a sour taste in my mouth. I have been a very good customer of Kohl's over the years but this experience irritated me enough to now take my business elsewhere.

Comment (1)
40

I received in the mail, the usual monthly coupon. This month it was 30% off. Good i said to myself, I will go and buy my levi's that I need so desperately. I took me quite some time to finally locate my size, I then went to the check out line that was about 30 feet long. after about 15 mins. in line it was my turn. At which time the girl tells me, my 30% coupon is no good. Why, all of a sudden, is my coupon no good? I've been shopping there for years. Am i going to have to find another store?

Comment (0)
40

I purchased $300.worth of bath towels of various sizes for Christmas gifts. I was told that I could get boxes for these in November. I went to the store on Midlothian Va. To get them today and was told kohls is not getting any boxes this year. Is this true? If so, I will return them tomorrow and shop where I can get boxes.

Comment (6)
60

Being a long time customer of Kohl's, I doubt if I will be shopping there in the future. The reason? The last 2 times I went to the Huntsville, Al, store (7630 Hwy 72 W, Madison, AL 35758) the men's section was in such disarray that I couldn't even look at their slacks. The first time was bad enough, but when I went back a week later and it was even worse, it was the final straw. (See pics). This is absolutely ridiculous.

Comment (0)
60

I ordered a diamond bracelet online using 3 promo codes. I forgot to check availability of store pickup so I called Kohls.com customer service. The associate checked three stores, said no then informed me she cancelled my order prior to checking. She reordered the bracelet. When my confirmation e-mail came she hadn't used all my promo codes. I called a second time, another associate told me that order had already been processed so she'd order another one with my 3 promos. When that e-mail came in, only 1 promo code! I called back. That order too had been processed.The third person went to enter the promo codes and asked me how to spell jewelry and seasons followed by you can't use those promo codes any longer. I called for the fourth time and finally someone who knew what they were doing! Kohl's has always had great customer service but I almost lost it today with such incompetence!

Comment (0)
40

I submitted an order over kohls.com. 10 items ordered, 5 needed to be returned. Called and reported that the return mailing slip was missing from the invoice. After 45 minutes, rep. said that she would have UPS come and get the item. I immediately packed up and set on front porch. Two days later, package still there. Called again. After 30 mins, rep. said that UPS didn't pick up item because I hadn't answered the phone to ensure that it was on porch. Explained no one called, but he said no worries, he would resubmit and they would pick up either Friday or Monday. Today is Monday. No pick-up. Called customer service, was told UPS would be coming. She couldn't find any information, but was sure they would be there. When asked when, she said UPS would email when they got the item. Explained I have never received anything from UPS and didn't think this was right. Asked for manager, declined. 30 minutes later, called back, rep. on phone said I couldn't return items; 7 days had passed. Explained I had been on phone for over hours over the last week and needed someone to take care of this. Asked for manager. After 40 minutes on hold, hung up. I spend over $1000 year at Kohl's. Never shopping there again.

Comment (0)
60

I received an email stating that I had $10 Kohl's Cash. I checked my Kohl's app, and was given a message stating that I had been locked out. I called in, and finally managed to navigate through your inefficient phone system to reach "Terry". I explained the us due, gave him the information headed for, and was told there was no email associated with that account,seven though I just got two emails to that email address today. Then he realized he had put my name and email in incorrectly, because he could barely speak English. He put me on hold repeatedly, and finally I asked for a customer service supervisor. He said "No, I am resolving your issue". After several more minutes, more holds and again being told there was no email, I again asked for a supervisor and was told there was not one there. I hung up, and called back five minutes later. I got agent Amanda, who determined that there were two accounts that were not synced. She synced them, cleared up the email problem and explained that because of high volume my Kohl's cash would show up in my wallet in a day or two. Five minutes, vs twenty. You need to move your call centers to the States, or hire people who can understand English. It is VERY frustrating to repeat the same information over and over to people who just don't get it, and do not know how to do their job.

Comment (0)
60

I can not understand why people even order Kohl's online. I recently made a two item purchase from Kohl's and both items were defective, My mirror has a chip on the glass and my photo screen which was $249 looks like it came from a garage sale. The screws were stripped and pulled apart and where the screws are the wood is cracked in two places (2 inch cracks). $249? I will not return these items but I will probably NEVER order online again and hopefully you can help with a little credit to my bill. The screen is really to heavy and bulky for me to return. Not a happy Kohl's customer. (I can send you a picture if you want to see the damage).

Comment (0)
60

My daughter and I was doing my Christmas shopping yesterday. After paying for my merchandise, I was informed that Koh;l' s was not giving out Boxes anymore. They said the reason was that customers were taking more boxes than they needed. I think that a good way to keep this from happening is to make people show their receipt and then take care of the issue. Why should we all have to be punished for a few people. I will do my shopping elsewhere when I have to purchase a lot of presents from now on unless they start to give more consideration to this issue. I would have left all the purchases there and gone elsewhere but I had spent several hours deciding what to buy . This was at New Albany Kohl's in Columbus Ohio.

Comment (0)
20

The woman named Lydia in customer service at the Silverdale, WA store is very rude to customers. Kohl's advertises that they will gladly take returns with or without a receipt. I always save my receipts to make it easier. But Lydia always acts like it is a big bother for her to do returns. She is very slow doing them and even opens packages that are factory sealed to look inside while there is a long line behind waiting. She assumes there is something wrong with everything when there isn't. She makes us not want to purchase anything at Kohl's knowing she will treat us badly.

Comment (0)
60

I have shopped at Kohl's for many years and have always been satisfied until now. This time I have a complaint. I want the coupons to be more clear on what they really mean. The one for this month had 2 dates (one for getting $10 back on spending $50) and another for using a coupon ....30% etc.

It was very confusing as to what dates to use what. After I was rung up, the salesgirl told me I could have gotten $10 back if I spent $50. That was not made clear on the coupon. What I understood was something completely different because the coupon was not clear.

I am very unhappy that I missed out on the $10 because I didn't realize I could do that according to the date. Also the coupon led me to believe that I could not get 30% off and also receive $10 back. I want this to be changed so it will be more clear in the future.

To say the least, I am really disappointed that this happened. Please change the information on the coupon so it will be clearer for your customers. The salesgirl told me I was not the only one complaining about this. I would like to see a change for the better in the future.

Comment (3)
20

On April 11 at 12.21 p.m. I was shopping Koh'ls with 2 friends. I proceeded to checkout along with them. My coupon had expired, and I asked the young boy if he had a coupon to help us out. Of course he said no. When I got home I told my daughter and another friend about this and they both said how they were always given a 15% discount if no coupons at the time. I had only spent $37.06 but both my friends spent over $60.00 each. I wonder if we had gone to another cashier if we would've saved some money. He was not the nicest and I did not receive the bar code coupon with your email address, maybe because he didn't want me to reply.

My ID# on my sales receipt is 999=9588-7841-9991-8777-6380 Is it up to the discretion of each cashier to give discounts or was he unfamiliar or just not a nice employee. I shop Kohl's all the time and found him to be rude.

Comment (0)
40

I bought a pair of sunglasses that never made it in the bag. I called the store that I bought the sunglasses from and the lady I was talking to said that she would check the cameras and then get back to me. I have yet to receive a call from Kohl's and it's been weeks. I have the receipt and I would like to get the sunglasses that I bought or I would like my money back and a gift for gong through all of this trouble. If I am not satisfied with the results I will simply never shop at your store again. I make a lot of money and I buy at least two dresses every month. I liked some of your merchandise and we spend well over $100 on our last trip; it very well could have been the last oneI will not contact Kohl's again about this matter. If it is not resolved I will be contacting the BBB. Thank you for your time and consideration.

Comment (0)
40

First I would like to say I am a loyal customer of Kohl's and shop there frequently. On Saturday the 18th I purchased a dress for my daughter for a honors banquet that would be held on April 22. When I got home to get her ready I had found that the ink thing that they put on clothes had been left on. In a mad dash I had to drive an hour to your closest store to have it removed. This in turn made my daughter late for her banquet that she was so looking forward to going to and almost didn't get to wear her new dress.Though I do know mistakes happen this isn't the first time that this has happened in your store. I did call customer service who basically told me what I already knew which was to drive an hr there to have it removed. Like I said earlier I am a loyal customer and do like your reasonable prices expecially with two younger children. Just very dissatisfied that this has happened more than once at your store.

Comment (0)
20

I went into Kohls department store in Grandville, MI (Rivertown Crossing Mall) and the lady who worked April 11, 2015 between 5:00pm and 5:30pm at the customer service desk for returns is prejudice.

I had stood in line and a Caucasian family walked up behind me and she told the person behind me that she's helping them. So my grand daughter who is 8 years old had to see her actions. When she finished with the customer who were standing behind me, she would not help me she continue to straighten up items behind the counter. I continue to stand in line with my grand daughter. We stood there until another family came behind us and then she says I will help the person whom next.

By that time I'm heated and my grand daughter is telling me its because we black the white lady wont help us, she aint right. When I do come to the counter I do not give her eye contact I told her I'm returning and want my money with base in my voice, and when she gives me my receipt I took it out of her hand to indicated to her by my behavior I did not like the way she treated me in front of my young grand daughter. I would never go back into that store knowing she work there I do not support. I give Kohl's a 0-zero if possible for having people who has a problem with African Americans and treat me like --- and shows their behavior in front of a young 8 year old who has to see that kind of behavior. I hate people who are racist and show it. Kids pick up on adult behavior and thank God she knows what's right and wrong and your customer service behavior is wrong from a 8 year old child.

Then you had one customer service person seen me standing in line and just left and went on break. But that's how you run your business don't satisfy or help the customers before going on break leave them standing for 20 minutes or until someone who is not racist willing to help a African American person. But nope your customer service representative will call the person who is not black to come in front of the black person and take their poor time with them as if they the only one at the counter and then when finish with the customer ignore us. I'm very upset at your representative and the employer you hired. Like I said it will take years before I go back into that store and I hope she quits or be fired before I spend another $1 in Kohl's store. Cutting my credit card up.

Comment (0)
40

I just e-mailed you on the aerosole sandals that you can only get on line. Found them at Penny's and they are not just on line and for $39.99. Much less than yours and no shipping charges. You can look on line if you would like. I will be going to Penny's sometime this week. They are the A2 Aerosoles Wiplomacy slide wedge sandals. At least I will know if they fit and feel good on my feet and for less money. I am glad I looked.

Comment (0)
60

This is not really a complaint but it is. I am looking at the A2 Aerosoles Wiplomacy Slide Wedge Sandals for awhile and I relay like them. I have problems with my feet and I always need to try them on. Why can't you have them in the store so I can try on? They are only bought on line and if they don't fit it is such a hassle returning, etc. Shoes are meant to be tried on. I will have to check with other stores to get a pair of sandals because its just not good for me to buy something that I have no idea if its going to be good on my feet. I have noticed in your Champaign store you shoe department has gone Downhill Badly!!! I am so unimpressed and my sister and friend were with me and they agreed. They say they go elsewhere to get there shoes anymore. I really like those shoes but I WILL go elsewhere if I cannot try them on. Thank you for your time.

Comment (0)
40

Went in to buy a few items with my 30% coupon checking out handed the cashier my coupon and she told me it was expired. I couldn't believe that I had the date wrong and told her I see 4-4 as the date, she said oh I'm sorry that is the wrong date it's the one inside Really now I shop a lot at the store I missed it by one day, asked the store manager to honor it seeing the date I checked should have stated it clearly it was for another offer, No I was told that the prices were now changed back to reflect regular savings. Hum? Do I get this right khols lost a good sale 2 pares of 80.00 sneakers and shorts and four tee shirts. I'm guessing a 200 plus sale with a savings of 30% Khols got neither and Me a bad taste in my mouth too bad enjoyed shopping there!

Comment (0)
40

I went to kohls this evening with my kohls cash to make a purchase. I had a coupon, kohls cash, and a discount coupon. I was told I couldn't use the coupon, ok. Then I handed the cashier my gift card that I have 62.00 on. She said I needed to use my charge card to get the 20 percent savings. I said I don't want to charge and I handed her the gift card again. She got angry and demanded I give her my charge card. I cursed at her and left without any of the items. I lost my 10.00 kohls cash due to a cashier that was rude. I have never had any problems at kohls before. I could not believe this happened

Comment (0)
20

For the last payment attemps something changed on my kohl's account which is no longer allowing me to make online payments using my checking account via mykholscharge account. It seems as making payments from mykholscharge has changed slightly , and your database needs to be updated. I spoke to Gabriele I.D.#2058 on 3/26/2015 @about 11:00a.m. est, but she was not knowledgeable or willing to help me find a way to get my problem fixed by someone else. I explained to her about the problem I was having making the payment and that it would be affecting my credit and all she was concerned about was having me pay with another form of payment. I told her to please log the call, and she stated she did under ticket #5330. I just want to continue using my checking account # that I have used for the last 6 years . Now my payments are now being late and something needs to be done to fix this, when I spoke to Gabriele, she told me that there was no way to fix this issue, her answer is unacceptable.... I need this problem fix, so please help or direct me to who in your company can fix this?

Comment (0)
60

I just had an awful experience with Khol's credit card service. I accidentally made two payments within the same billing cycle which cleared from my account. I called to inquire about getting my money back and was told that since it cleared my account there was no way to refund me my money. I was not very happy knowing that I have balanced my checkbook accordingly to cover the spread of all my bills with not much left over. I explained to the representative and the supervisor on duty that I need the credit back so I can pay the rest of my bills. The response that I got was they were sorry, but I am not able to get my money back. The rep. told me that I should be glad that I payed extra for the month because I am paying my bill down faster. Really?!, but how can I pay my other bills if I allow Khol's to take my money? The supervisor told that if I request for the money back I would be charged a returned check fee of $25 on top of the fact that my payment does not go towards the next billing cycle. This is a load of crap!

I asked for her bosses name so I could file a complaint or at least a different number for customer complaints. She instead gave me an address to write to a P.O. Box. I am very disappointed that this is how Khol's handles issues. This is very sneaky and untrustworthy actions to me. There is not even an email address you can write to and at least walk away with the satisfaction that you know someone should read this complaint. I am NEVER shopping at Khols and telling others my negative experience with them. I would rate their process a 0. I am not a happy customer and their customer service is extremely poor.

Comment (0)

Contact the Kohl's Complaint Department

  • Corporate headquarters

    • N56 W17000 Ridgewood Drive
    • Menomonee Falls
    • WI 53051
    • United States
  • Website link

  • Customer service number

    262-703-7000

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