John Deere Complaints Continued... (Page 2)

Customer care, the delivery of my tractor in poor condition scratched up chipped paint service never returns calls, lack of quality care of customer no turning back know I’m just wishing I would’ve bought another Kubota this is my very first John Deere tractor and the service and customer care is terrible

I bought a John Deere D-130 Series riding lawn mower on June, 2017 from Lowes. Four months later the mower would not restart after using it more than 30 minutes. Lowes would not take the mower back due to their 90 day return policy. Contacted John Deere what a joke, terrible customer service, no help at all. I was told that I would have to pay $150-$200 to have my mower pick-up and sent to a repair shop. I am extremely upset with their repair process (money hungry). Why should I pay $200 for a new mower repair after I just paid $2100 to purchase it. What I thought was a quality John Deere Mower is nothing but garbage, they are clearly not the John Deere from the past..So much for honesty and selling a quality made American Product. SHAME ON YOU JOHN DEERE and Lowes!!!!!!!!!!!!!!!!!

i had to replace the front window (upper) in a75G excavator, and was shocked when the dealership in Sudbury Ontario told me it was going to cost 930.00 to replace it . I was told by the salesman that it was that expensive because the window included the frame as well. so i ordered the window , and when it arrive it was just the glass and no frame. This is ridiculous, I now have to pay a glass installer to put the glass in the frame for 150.00. This is no joke that the front window costs 1080. This is a complete abuse of your customers. The price for a piece of glass for John Deere is not affordable. never again will I deal with any deere product with curved glass, that really does nothing for the operator.

I recently had a coupler for the hydrostatic drive repaired on my 9500 John Deere combine. When I got my bill the labor charge was $3365. I normally do most all the work on my equipment. But I am a High School FFA Advisor and with the timing of the breakdown and having to take my students to the FFA National convention, I decided to let my local John Deere Dealership, Tennessee tractor in Martin, Tennessee do the repair work. When I got my bill and the labor charge was $3365, I was astonished to say the least. Is this the normal charge in labor cost for repairing a coupler for a hydrostaic drive on a 1996 John Deere 9500 combine? Just still in shock.

Purchased a John Deere D105 in 2014, the first time mower was used had to return to dealer ship to have blades replaced and deck adjusted. Then in spring of 2015 had to have transmission replaced then 2 weeks later mower returned to dealership to have a spring placed on the transmission that was not correctly installed. Now 2016 back to dealership at first they said it was the transmission belt, which wanted $ 202.00 to replace transmission belt then the dealership turns around and says it is the transmission again and want us to split difference with them which is $425.00. In 3 years the mower has had to be repaired every year from the beginning of ownership. John Deere customer service apparently does not stand behind its equipment. This is really terrible and I want to contact them and find out how to request a formal refund!

The front idler pulley and the pulley on the electric clutch disintegrated and had to be replaced at considerable cost (10% of the cost of my z910 ). John Deere mechanics at es Volker (Alexandria, LA said they had never seen anything comparable. l wonder if you have experienced a similar circumstance? Please contact me to resolve this complaint, thank you.

I am contacting you in hopes for some help & closure on a issue I am having with a specific home depot store. My mother purchased a new John Deere mower last fall from the Home Depot in Council Bluffs Ia. the mower was suppose to come with a 2 year warranty. Well in October we had some issues with the mower & took it to our local John Deere dealer. After looking into it the dealer told us according to the vin number on the mower that the mower is a 2012 model & the warranty expired on May 15. At that point we had only owned the mower for 8 months. Also according to John Deere it has her listed as the second owner which is why the warranty has expired. We purchased this mower thinking we were getting a new model mower with warranty & in turn did not receive that. I am including pictures of our receipts & a copy of the ownership & warranty information from John Deere. We would like to rectify this situation as quickly as possible. We would like to return this mower in exchange for a new one.