Jeep Complaints Continued... (Page 1)

2015 Jeep Cherokee Latitude 4x4 with tow package, 3.2L engine, cold weather group. No mopar part for brake controller or tow mirrors. Only available for Dodge trucks. Jeep told me if I tow 3,500 pounds my warranty may be voided; if I installed brake controller that too could void warranty if issue could be traced back. Why does jeep.com say I can tow 4,500 pounds and no one supports this? Ohio law says anything over 2,000 pounds needs the brake controller.

I bought my jeep (used). I loved it at first now it every other month in the garage. First I noticed the tires were wearing funny so when I looked the inside was all belt. So I got new tires, Then went back cause the lower control arm broke this has broke few times now. Needless to say I have been getting new parts for this jeep for a few years now. I dont think that is right. I even went to get new tires again they gave me my money back cause it hasnt been a year yet.

Something is wrong with this 2007 jeep compass and I would hope that someone would do something about it. I have gone a few times and spent 500 bucks at napa or advanced auto for the front end parts. They I take it to go get a front end aliment cause that was way off they would not do it cause something in the front end was broke yet again. So back to the garage I go to get this fixed then its great for a month then I notice that its riding to one side.

I dont know what I have to do for this Jeep but I am all done with it. I really should have never bought it if I knew this was going to happen I would not have bought it. I did look at the reviews online wow 2007 jeep didnt know how to make the compass right. I think you should recall all the 2007 jeep compass and fix them right or buy them back and get rid of them. I would hope to think that someone would get back to me on this issue.

On 2/15/16 Texas Dodge in Amarillo, TX started repair (jeep has lifetime power train warranty) on my 2008 Jeep Patriot (1J8FF28W78D663754). Approximately one month later on 3/14/16, I got the vehicle back. They had replaced the transmission, clutch, and throw out bearing. On 3/18/16 ,while starting to drive the vehicle to Colorado, the vehicle began to slip out of gear into neutral (shifter on it's own popped into neutral). On 3/21/16 I took the vehicle back to Texas Dodge. On 3/28/16, after driving the vehicle several times, Clint - the Service Mgr., and Kyle - the repair technician, told me there definitely was a problem, but they could not fix it (Kyle said he did not have the expertise or the proper tools).

Clint then told me to take my vehicle to All Star Dodge (other dealer in Amarillo), which I did. I talked to Service Mgr. Robert there and he told me he could repair it, but could not do so without authorization for payment. On 4/5/16 I called your Complaint Department and was assigned Case # 29042560. On 4/11/16 I finally got a case manager (Itzel), who immediately sent an e-mail to internal affairs asking for authorization for me to take my car to All Star Dodge for repairs. She called me most recently yesterday (4/20/16) with the same response as always - - she can't do a thing until she hears back from internal affairs. I took my vehicle in for repairs on February 15th, it was repaired incorrectly and the people who did the work say they can't fix it, the other dealer in Amarillo can fix it, and internal affairs has so far not responded to a request for authorization for the needed repair. That's pretty much the story. My vehicle has now been out of service for over two months. I need help/action. I need this car repaired by early May so I can drive it to San Antonio.

I purchased this 2014 jeep compass from Hollywood Toyota about 6 weeks ago. I started smelling a slight burning smell about two weeks ago and it got a lot stronger this week. I haven't been driving very much. So I just ignored it. On Thanksgiving I drove a few miles on the freeway to dinner, and parked in a garage and smelled a strong burning smell when I parked but thought it was another car in this big garage. when I left and drove home but smelled something again. I brought the jeep to the Toyota dealer today. They opened the hood and found that the duct part came detached and was melting in the space under my front windshield under the hood.

I had to go to the jeep dealer in Glendale to buy another duct, I paid 112 dollars for this part. Both the Jeep dealer and Toyota said the car could have caught on fire, and the Toyota dealer installed the part and added 2 extra drilled in screws to make sure that it holds in place. The plastic screws that came with this part were not very strong and could get loose over time. I would like to be compensated for this problem and the stress it caused me knowing the car could have caught on fire. I have the melted part.

I bought a 2012 Jeep grand Cherokee from tupelo auto sales who was an authorized jeep dealer in Tupelo ms. When I purchased the car I was told that it still had power train warranty as well as basic warranty until May 15 2015 or 36,000 mi. The car had 22000 miles at time of purchase and now has 30000 miles which should make it still eligible for warranty. I paid 23.500 for the car. I went to go have 4 recalls fixed yesterday in the car at the same dealership I bought the car from... While i was there I looked at the 2015 models of the grand Cherokee limited's. I decided I wanted to trade up as I only owed 18.000 on my current jeep.

We began the paperwork process with a car fax on my current car and the dealership learned the current car was listed as a manufacturer buy back/ lemon... I was never made aware of this at the time of purchase. I also found out that the warranty on the car was void due to this. I am now seeking legal counseling concerning this matter. I cannot believe this car should have ever been sold to me without revealing it's status as a buy back lemon. Can you please respond or give any information as this matter. I cannot believe such practices could be legal. Further I cannot believe that Jeep would allow it's company to be represented in such a manner.

In September I bought a used 2012 Jeep Wrangler Unlimited Sahara from Johnson Dodge, Chrysler, Jeep in Meridian Mississippi. When I bought the Jeep I specifically checked to make sure it had hands free phone service and, sure enough, the radio had the hands free icon. Since you have to sync your phone to the vehicle in order to check the service, it is not feasible to check it when you are in the process of buying the vehicle.

You can imagine my displeasure when I found that Jeep installs radios with “dummy” buttons. There is no phone service on the radio in my Jeep. The sales lady never mentioned that when I was buying the vehicle.

I bought a Liberty when they first came out. I can guarantee you that I probably sent 20 people to your showrooms after I told them how good that vehicle was. I can also guarantee you that, after the catastrophy that happened to the Liberty after I brought it to the Jeep dealer in Decatur Alabama (240,000 perfect miles but I got a tune up at Decatur Jeep and 4 hours later the engine blew) , and after the basically false advertising that sold me on the Wrangler, I now tell people to stay away from Jeep. The vehicles are good but your dealerships suck.

Oh, on top of the other crap, the Jeep I bought in Meridian had pick proof locking wheel lugs on it and the dealer had no wrench to fit it. I had to make a special trip from my working home in New Orleans back to Meridian Mississippi twice before they could get the lugs off. Like I said. No more help from Gene.

This vehicle suffered a total transmission failure at slightly over 60,000 miles. It has a 6-speed Mercedes manual transmission, which you would assume would be an excellent transmission. No one will rebuild it due to the cost of parts and availability of tools. This vehicle is supposedly "trail rated" - think I want to take this piece of junk on back roads in the Colorado mountains? Whatever happened to the legendary Jeep that was bullet proof and ran forever? Chrysler Jeep corporate offices basically told me to go away, as the had no desire to help me.

I have never owned a new vehicle before. I did research an I heard a lot of good things about Jeep an the people I talked to said they wouldn't own anything else. I made the decision to go with a brand new 2012 Jeep Liberty. The first few months everything was great it rides nice, did well in the snow, it uses some gas not a big deal.

The check engine light came on less then 7,000 I believe an a coil had to be replaced.

Recently the air bag light came on when I brought it in they said it was a airbag censor an they had to order it an bring it back in. Before I could bring it back in the 2wd, 4wd, 4low, and said ESCOFF all came on at once. So when in I took it in to get the airbag censor fixed they told me the 4X4 transfer case is bad on it. They had to order the part an I needed to bring it back. I took it in today an they said that something in the case was damaged an they had to order the part an bring it back again.

I bought a brand new car so I wouldn't have any issues an it would be dependable. I recently had a passing in my family an had to go to Oregon an the Jeep went through a additional tank of gas each way at one point I was getting 160 for a tank of gas where I usually get about 250. I am very disappointed in the jeep brand just over a year an so many issues already. I am scared to know what will happen down the road, unfortunately I am upside down on my loan or I would go trade it in on something else. The only good thing is that everything has been under warranty but that doesn't cover my time, time without my vehicle, an extra 200 dollars in gas I had to spend because of it having issues. Very disappointed

My mechanic informed me that the catalytic converter needed replacement and since it was still under warranty thru Jeep/Chrysler it would be in my best interest to have Chrysler evaluate the codes that indicated to him it needed replacement. I made an appointment for November 7, 2012, which I kept, arriving at 8:00 a.m. I was informed that the engine had to run for a few hours then tested on the computer, simulating actual driving, then it had to cool off and again be tested on the computer. First, there was a misunderstanding with the codes that my mechanic did not clear from the car's memory/computer just so that the Chrysler mechanical could view the codes. Jeep/Chrysler's mechanic reported to me that because the spark plugs presently in my truck were not manufactured by Chrysler, I would have to replace them with spark plugs suggested by Chrysler. I refused this service because my mechanic had just put the spark plugs in 2 days earlier, as well as replaced the radiator; and the water pump. After I informed your mechnic that the my mechanic had not cleared the Jeep's memory/computer so that he could see exactly what the codes were, as they were all related to the catalytic converter. This process took a total of 8 hours. Your service representative stated he would call when the converter was expected to arrive. I did not receive a call from him, so I proceed to call on two separate occassions and was given two different dates of it's arrival first I was told December 7th; then December 24th. I called again on December 8th to see if it had arrived, and was informed it was on back order and would not arrive until January 8th. I did manage to speak to your representative that waited on me at my initial appointment. I feel it was first his responsibility to give me an expected arrival date while I was there for the intial appointment, if this was not something he could do, he certainly should have called me once finding out the exact date of the catalytic converters arrival. I am honestly dissatisfied with the incompentent customer service I have received. This is the second time, at least the first incident I was offered and received a courtesy oil change. The second time there was no apology. Chrysler is allowing their lack of true customer service to tarnish the American image of their company.

Another complaint against Jeep for a window regulator and yet another excuse contrary to all negative press and consumer complaints. Long story short: I called and requested for the call to be escalated which took approximately 15 minutes as I had not reached the parameters (Apparently a Manufactures fault is not deemed reaching the parameter) . Once the team leader and not supervisor or call center manager was reached he too explained that I had to pay for a diagnostics tes.t. Jeep the only company in the world that makes you pay twice for their cheap parts and labor. The last time I had to pay for a window regulator was April 2012!! Do you read the negative reports about Window Regulators? I think for me the most saddening issue in the conversation was that the rep constantly made remarks about not understanding me because of how converse and the constatnt interuption.

I can honestly say I have never ever been patronized in such way by an individual that supposedly represents a Global organization. I work in the DC Metro region and hold a professional & respectable position and have had the pleasure of conversing with peoples from all cultures from all of the world but never was treated to such disdain and bad manners as Jeep. I request this email be escalated to Customer Service Director or someone at the Corporate Office. I mention this because I don’t have much faith in this issue going past a Team Leader because they are all too aware of how bad manners and poor training effects a consumer. If this letter fails to meet the proper necessary management level as stated above please be assured they will receive it through my own research. Am I expecting a rapid response? I am not even expecting a response. A very Irate and saddened customer.

My vehicle has 110000 kms and I have replaced two of the major suspension components. I do not drive this vehicle off road which is why I am not happy with the performance. When the link failed the tires worn severely on the inside of the tread. After I replaced the link I purchased a new set of tires costing me $1300.00. For the first month I diligently checked the wear pattern with my tread depth guage. There was no visible abnormalities showing. I was approached in the drive through lane by someone who informed me my tires where sitting at what he thought was an odd angle. When I arrived home I investigated and found the same inside tread wear pattern as before suspension changes where made. This time I found two more components that are out of spec and showing major wear. Over the last 25 years I have been a faithful Plymouth, Dodge and Chrysler owner. My biggest disappointments to date were the dynasty and minivan. To me this much wear on a vehicle that you clain to have that legendary rugged jeep off road capabilities is nothing but a sham and I expect some kind of satisfaction with this issue. I am an everyday worker who cannot afford this kind of repair on a vehicle that is built to take on more than the usage I give it according to your advertising. Make no mistake I am disappointed to the max and beyond. I am requesting your help with this matter hoping you will see the logic in my request. I am looking forward to your reply in resolving this matter.

This is my second Jeep. My 2001 Laredo experienced locking or freezing of the suv. Very scary-driving down the interstate when your SUV freezes and you have no power or control, no power steering and you have to pray and glide to the side of the inner side of the HWY. This happened to me 5 times. I traded it, and bought a 2006 Laredo and thought my problems would be gone. Just the start. With 60,000 miles on it I have the transmission light going off and the system goes into a slipping out of gear or a revving.

I have to shake the gear knob to get it "out" of the malfunctioning mode! I have read a lot similar problems! Besides this not so scary problems, are the following; the seat belt light is on with the @!#$% chime on, the air bag light is on, the check gas cap is on, and my low tire light is on. Believe me, my husband has checked all four tires with the gauge, filled them properly and there is nothing wrong with the tires! I will never ever buy or suggest a jeep to anyone! I hate chrysler and believe me they are aware of these problems.

Today I am on my way to shop to see what they can or can't do to the jeep. Last time when I had the trany light problem the shop said well it isn't on now! Well that is murphy's law! It was on all the way down 44 miles to service shop but then when the crap JEEP is being looked at, the light isn't on. This is a nightmare!!!!! I said to them they are keeping this jeep, pronounced HEEP in our family, until they figure out what is wrong.

I am rural mail carrier & I purchased a 2013 right-hand drive-door Jeep. This is my 3rd Jeep so I thought I would be very satisfied. I have not even had the Jeep a year & the transmission started slipping. I made an appointment for Dec. 2, 2014. They looked at the Jeep & decided it needed a valve body in the transmission. They ordered the part & after a week called me to bring Jeep back there Dec. 9, 2014. I waited at the dealership from 9:00 am to 5:00 pm. At that time they said they were finished & handed me the invoice (since it is under warranty), they almost forgot to tell that the Jeep still had the same problem after the replaced the valve body.

The service manager, David Carpenter, told me it would be ok to keep driving the Jeep on the mail route while we waited for some more parts to come in. He said they did not know what the problem was. This was Dec. 9, 2014. On Dec. 20, 2014 the Jeep had to be towed back to the dealership because the transmission stopped working completely. I could not change gears. This happened about 2:30 pm & I had to call someone to come get the mail from me & finish delivering it. Then I had to wait on the tow truck, get someone to pick me up & take me to Conway, a 45 min. drive from my hometown. The dealership offered to pay for a rental car for me to drive on the route until they had the Jeep repaired.

It rained all that week & I had a hard time keeping this Toyota Corrola from getting scratched up by the mailboxes. ON Jan. 5, 2015 at approx. 4:30 pm, I received a call from the dealership to come pick up my Jeep. They said they re-built the transmission & it was ready. I went to the dealership in the rental, & immediately went in to speak to the service manager at the dealership, David Carpenter, about the scratches on the rental. I told him I did not think my insurance should have to pay for that. The reason I bought the right-hand drive for the route was to be able to reach the mailboxes. Mr. Carpenter was very rude as he told me "I am not paying for that!!" I told him he had an attitude problem & he said "No! YOU have the attitude problem!" I then said no YOU DO, then he said NO, YOU do! And back & forth like children until he said if I said he had an attitude one more time he would not go outside & look at the rental. He went outside, saw that I had not washed it, & screamed at me, " You didn't EVEN wash it!!!" I went back inside to tell the front manager Bill, about how rude Mr. Carpenter was to me.

Bill proceeded to tell me that he has known Mr. Carpenter for 16 years & never heard him say anything rude to a customer. Bill may as well have just called me a liar. He didn't even apologize for my problems. I let him know that I had purchased 3 vehicles from them but I will NEVER again. So I left with my Jeep, back to Marion, S.C. where I live & work. I drove the Jeep ON THE ROUTE jAN.7, 2015. On Jan. 8, 2015 I drove a short distance on the route & then the transmission stopped working. I had to call someone to come pick up the mail & deliver it for me so I did not get paid for that day. Then the Jeep was towed back to Conway Chrysler Jeep. I had to find someone to give me a ride back to Conway to get another rental car because I Had to work the next day. The service dept. called me that day & said they were going to put a NEW transmission in the Jeep, Just have to wait for it to be shipped to them. This was Friday Jan. 8, 2015.

They called the following Mon. & Tues., leaving me voice mail that they were still waiting to receive the transmission. I have not had a phone call or heard anything from the dealership since then. , & all these TODAY is Jan. 22, 2015. I STILL don't have my Jeep back & all these problems started Dec.2 , 2014. That's about 7 weeks or so that has passed. I have lost 4 days of work, besides having to wait in their lobby for 8 hours. I have made 11 payments on this Jeep. This Jeep is my lively-hood. I have RA. This is one reason I wanted the right-hand drive. It keeps me from having to stretch so far to reach the mailboxes. My body hurts so bad from driving a left-hand drive on the route. This is the 3rd right-hand Jeep I have owned, AND the last. I feel like I have been treated badly in Conway, South Carolina 29528 & would NEVER have been talked to so rudely if I were a man. Thank goodness there are other corporations that make the right-hand drive vehicle.

I dropped off a 2006 Jeep Grand Cherokee at a Jeep Dealer located in Lebanon, PA on October 1, 2012. I had requested that the dealership repair a malfunctioning Trans. Over Temp light problem, fix the SmartBeams headlights that were not working, and do an oil change. I got the vehicle back on December 14, 2012, 11 weeks later, still not fixed but charged for parts not needed.

It took the dealership 3 weeks to repair the Over Temp light problem. That was partly because they damaged the transmission in the process. The transmission was removed from the vehicle, repaired, and replaced at no charge.

The SmartBeams repair started on Oct 20, 2012. The first issue was that the dealership did not have any qualified technicians who had worked on SmartBeams. They had 1 person who only worked on SmartBeams only once, several years ago. The second issue was that they did not have the correct tools or equipment to work on the SmartBeams. They had to order the tools.

The dealership had to depended on Chrysler Technical assistance and was told to “get a new SCM(steering Control Module) into the vehicle and test. Swap this SCM into another vehicle if available and test”. This “test” was not performed,as there was not another vehicle available with SmartBeams, and a new SCM was ordered. The new SCM was installed and did absolutely nothing to remedy the problem. A good part was replaced using a “let’s try this” approach. The material and labor charge for this module was $189.20 for 2.2 hrs labor, $694.00 for the module and $52.99 Tax; Total $936.19.

A second attempt was made by the dealership to repair the Smart Beams. Chrysler Tech. Assistance told dealership to replace the FCM (Front Control Module). The new FCM was installed and did absolutely nothing to remedy the problem. A good part was again replaced using a “let’s try this” approach. The material and labor charge for this module was $172.00 for 2.0 hrs labor, $467.00 for the module and $38.34 Tax; Total $677.34.

The dealership could still not get the problem resolved and called in a technician from Chrysler/Jeep. The technician worked on the Smart Beam problem on Dec. 7, 2012 and was able to calibrate the system and declared the problem fixed.

I went to the dealership on December 14, 2011, 11 weeks after I dropped it off, to pick up my Jeep.
Although I disputed the charges for the materials and labor relating to the Smart Beam repair, I was not able to get my Jeep back from the dealership unless I paid the bill. I did not have any other alternative and essentially was being held hostage to the process. I paid the disputed $1,613.53.

I was without my vehicle for a period of eleven (11) weeks while the dealership made trial and error attempts at repairing it. They did provide a loaner vehicle for me to use, which additionally required service (squeaky brakes (Safety?), trunk that did not close, and a brake light that was not working). They damaged the transmission, which they repaired.

I tried using the Smart Beams and found them not working. This was reported back to the dealership on Tuesday, December 18, 2012. I asked what they wanted to do about it. I was told that they would get back to me. The dealership is calling in the Chrysler/Jeep technician again on Jan. 11, 2013 to again attempt to get the problem resolved.

The dealership did confirm that there would not be any additional charges for materials or labor involved with the repair of the SmartBeams. As such, I agreed to drop off my jeep for the repair.

The Technician arrived at the dealership on Jan. 11, 2013 worked on the Jeep. At 3:45 PM, not having heard anything from the dealership, I called and asked the status of my Jeep and stated that I wanted to pick it up. The service manager told me that the Jeep had not yet been fixed and that the technician felt that the rear view mirror (containing the camera and electronics for the SmartBeams required replacement. That had been submitted to Jeep for confirmation and that the dealership was waiting for a response. I picked up my Jeep and asked them to notify me on what and when they were going to take the next repair step.

The Jeep dealership replaced good parts and charged labor and materials for doing so, under the explanation that: “the parts are electrical and cannot be returned”. I do not believe that statement absolves the dealership of responsibility and allows their mistakes to be passed on to the consumer. There was not even a consideration/offer on behalf of the dealership to admit they made a mistake and charge only their cost of the parts. They treated this action, done twice, as a normal transaction with no responsibility on their part.

We have been on hold regarding our Jeep Wrangler Tailgate breaking down and issue with spare tire installed by dealer at time of purchase. It has been over a month and it seem by the time our car issue is addressed and scheduled to be fixed the whole back tailgate door will need to be replaced. Very disappointed never thought a new car would have such troubles and would not be fixed in a timely manner to avoid such structural damage to a new car.

I bought a used jeep cherokee larado in Sept. of 2010. It was loaded with a 4.7 v-8 motor. Well, the motor blew up and now I have nothing. I contacted many machanics and garages ect. I have learned a lot abouth this jeep. 1199-2000 motors were all junk! I am very disapointed as I paid 5,000. for this and it didn’t last me 6 months. I also put over 4,000 worth of work in it. I am divorced and have no money to buy an engine and have someone do the work of me. It is hard to find a v-8 and they are so expensive. I feel that if you could help me in some way with this I would much appreciate it.

I just get a lot of comments that no one will help threw the company but, I wanted to try. I do not have the money to do much of anything with it now. and can only get like 200.00 for junk. that is awful it is a nice vehicle other than the motor. Is there anything you can do for me?

I recently purchased a used 2002 Jeep Liberty. Oh, they were so sweet when I was buying the car–the sleazeman–I mean, salesman–Joe–even came to my house to pick me up!!! (Wow, how nice–just like taking me out on a date before he screwed me) A few weeks after I bought the car–granted it was used–however–no one should have these problems so soon–the rocker arm went up. I called the dealership (Heritage Honda) who told me they would fix it…I was like, great, they should! They come and tow the car–it wouldn’t drive at all–and took it an hour away to the dealership.

Then, I had to find a ride out there to pick it up…when I got there, they drove it out of the garage and it made this loud explosion and just went dead–I was like, ok? What now? Then smoke went everywhere…the mechanic got out of the car and told me “I KNEW THEY SHOULDN’T HAVE SOLD YOU THIS CAR, you are a nice lady with kids and don’t make a lot of money….it doesn’t work right–the engine is bad!!” Then, they promptly made me pay for the repair and when I refused, they threatened to call the police! So, I had to pay and left crying hysterically.

I have since tried to find this man–Terry–and of course, he isn’t available. Since that day, I have broken down on the highways, biways, late at night, in 100 degree heat, and have spent $2000 in various repairs OTHER than normal ones–I have gone back to Heritage–two other dealerships–they refused to help me–and I have contacted the Better Business Bureau and attorney general…now I have a blown head gasket, so I called JEEP themselves…they were rude, arrogant, obnoxious, told me it was my problem and that no one was ever going to help me!

Screw you jeep, chrysler and i curse the a-hole who let me car go off the assembly line!! How do you jerks sleep at night? I am stuck with a $400 car payment for another year and I cant even drive me car!