Jack In the Box Complaints Continued... (Page 4)237+ reviews added so far. Upset? Call Jack In the Box corporate: (858) 522-471
My complaint is that this facility don't want BLACK women working there. When this black person was hired she was told she would get 35 to 40 hours.
That she is not getting. The lead worker is suppose to train her for 4 days. That is not happening. She call to the store to find out what her schedule was n she was told numerous time that the supervisor was not there. Yes it is a black man working there but the employees don't want a black female working. That is call racism and prejuice. Please correct this problem.
Thank you for your time. Have a bless day.
I went to the jack in the box on culebra and Callaghan and they didn't put half my order in the bag..this isn't the first time they did this either..this is about the third time..we keep trying to call so we can go back and get the rest of our order and no answer..I called ten times in a row..I dont want to go back cause they are slow and don't answer the window for about 10 minutes. I am very upset about this poor quality service at this particular store..if someone can give me a call and explain to me how can yall fix this problem..210-638-8726
Check your Arizona store on riggs rd in Chandler never see a manager I always see an hear employees running store by themselves all Hispanics are related under different last names so. Won't be conflict don't speak English
Been there many times. Mess up my order almost every time. The other day I came threw the drive threw and ordered 3 burgers and 2 small fry. Got home and the fries were cold, 2 of the chicken sandwichs were hard as a rock and the 3rd burger was something completely different from what I ordered. The people in the drive threw were very rude. We came back the next day to speak to the manager about it the next day and she was even ruder then the people the night before. It makes me not want to go back!
Went in and sat down. Line at counter slowly moving. As I sat customer came in from drive up complaining of wrong food. After it thinned I approached counter. Rowena said " you want iced mocha?" I said no, just two tacos and handed her card for two free tacos. She opened drawer, put coupon in and slammed the drawer with emphasis. It took awfully long time to get. When she had them ready she asked if there's anything else I need. Asked for a fork and sour cream. She said rudely, " just so you know, that's extra".
Shaun heard and looked startled. I have been customer there since 1998 and never been treated so badly. But it's because of a big manager who's prejudices are affecting others and ruining dining in. His name is Parve and he is not customer friendly. And he has been shown papers for my service dog and he still gives me cold shoulder and evil eye. Also not having a person to talk to about complaint is wrong. Papers can get ignored as email. Person on other end can't .please call me. Next time will be discrimination suit.
No ketchup. No tea made. No Dr. Pepper available. Tables and floor dirty. Did not see a manager. One of the young ladies did bring me some ketchup from the kitchen in a container.
I walked into Jack in the box today at 1:50pm and I had 3 separate orders I ordered a #12 and 3 jalapeno poppers. which was order 423 and the order never got processed I am not sure why but the order took 20 minutes to get processed. I also ordered a number ultimate cheese burger meal order# 425 and also cheese fries order number #424 and because they took for ever with the order 423 the other orders were cold and soggy.
I didn't even have time to eat my food because I was on break and it was to cold but I didn't have time to go back. I really hope that this is addressed and that it does not happen again. I go all the time and I am very disappointed with todays services beside them taking for ever with my order i didn't get the ranch or sauce to go with my chicken strips.
I went to the drive thru #174 in Covina. I ordered 1 ssg croissant and 1 lg vanilla shake. When I got home, I found 2 tacos in the bag: not what I ordered. I paid $6.95 for food I couldn't eat. The drive back this Jack in the box would have been a waste of time for me because of my schedule. I will not be returning to this or any jack in the box restaurant again. I hope you rectify this matter.
I went to your store on 365. They said the computers were down and a tech guy would be coming out. Why couldn't these people pick up a pencil, take my order and add up the price? I left and went to the Port Neches store on Magnolia 77651. There, I got my order, they left out the tacos, the onion rings were cold, The burger didn't have the top bun, the ultimate breakfast had no bacon and only 1 egg. This is just too much. Just wanted you to know.
We were not greeted for 3 minutes, Food was warm and prepared sloppy, Sauce of some kind all on outside of tacos, Fries were luke warm and hard. Lobby area needed attention and tables were dirty
My order was incorrect. I was missing part of my order when I went back in to the restaurant i went to the cashier and she refered me to another associate. The person I spoke to was kind of surprised and asked if I had my receipt I told her I had thrown it away when I got my drinks but when I got to my car and proceeded to give my kids their food there was only one order. She then proceeded to tell me that the would give the missing items. I waited patiently for at least 15-minutes with no gel and no order. After waiting I went back to the counter and thanked the cashier again she was surprised I told her my order I'm still waiting and she said you have to be kidding and I said no but that's ok thank you. I walked out went back to my car and had my two kids share one meal which by this time was already cold and had to stop further along the road to buy more food.
This is the store in Lebec California
I order a breakfast sandwich and hashbrowns in the drive through. When I got home to eat I noticed that my hashbrowns looked half eaten and squished and they gave me a burrito instead of a sandwich. I also order chicken strips and asked for ranch and got tons of ketchup, I dont even think the people there listen when i talked to them. These mistakes seem to continuously happen at this drive through, this is the first compliant that I am fileing about it but if the incompitance contines I will no longer go to Jack in the Box.
Drive thru #105
Sierra Vista AZ
My family and I went to Jack in the box , Yesterday on Florida Blvd and Flannery Rd in Baton Rouge, La, yesterday Feb 3, 2012. We spent 45 min in the drive through line, if ther was a way to get out of line we would have but we were trapped all the way around by cars in front and back of us and bushes and a curb on the side. Not only was i in a hurry to get where i was going but my kids were hungry. When we finnialy get to the window we make sure that we have our 4 sandwiches and 2 boxes that egg rolls come in. I did not think that I needed to unwrap each sandwich or open the boxes to make sure that they were right, as we had the employee at the window repeat what we had ordered several times including when he had passed the food from the window to our car. We left the Jack in the box and started heading for an appointment that your store had made me late for by spending 45 mins in line. As my children were passing out the food we had nothing that we had ordered. I had ordered your Hot Mess burger, a sausage croissant , an bacon croissant , a waffle sandwich and 2 large orders of egg rolls. we had spent over $22.oo. There were no egg rolls instead we had boxes of potato wedges . I for one do not eat potatoes. We did get the hot mess, but we had ordered it with NO jalapeneos and of course I think they had put extra on it, as there where at least 20 slices of peppers, My son had to pick each one off and it was about a half a cup of peppers when there were supposed to be none. Then it keep going, My daughter sausage croissant was suppose to have egg and cheese on it but of course it didn't. I was suppose to have a bacon croissant with extra bacon and my husband ordered the waffle chicken sandwich, the only 2 sandwiches that were left in the bag were 2 dry biscuits nothing on them. If your store would not have made me late I would have returned and requested my money back. I thought this was ridiculous. I totally over paid as plain biscuits do not cost as much as what we had ordered. It will be a long time before we go back to Jack in the Box!!
I normally like ya'lls shakes but this time was a fail i went to Jack in the box and ordered a regular chocolate shake, well yall were out of chocolate of course so i take a cookies and cream well when i get my REGULAR shake it comes in a little water cup. I'm never going to chose Jack in the box in the future if given the choice. Thanks a lot Jack in the Box
I went to jack in the box today to get lunch, for One it took about 10 min. to get through the drive through anf they said that it was because they make thier food fresh when my grilled chicken patty tasted like it had been sitting there all morning. When they were taking my order the girl would not let me finish ordering and kept asking me if that was it if she would just listen she would have known I was not done. Then I get to the window pay and ask for a side since she wouldnt listen to me when I was ordering the first place she slammed the window on me while I was talking. My lettice was yellow, tomatoes were soggie, there was no cheese on what I ordered that was a chicken club so I KNOW it comes with swiss. Worst service ever! I havent been there is so long due to having this issue in the past and decided to give it a second chance and I will never go there again and will make sure to let my fellow friends, co workers, and family NEVER to go to cottonwood Jack in the BOX inless they get a new manager who cares.
At drive thru #177. JIB#647. EMP Tiffany messed my order all up. This is the second time she has done. Now if I was to break out from eating Mayo and mustard, I would of filed a complaint with the BBB. all I ask for was no Mayo and mustard but they are rushing the orders trying to get customers out the way quickly. That's improper and something should be don't about this. Visit number 182377. JAH14
I am very disappointed that my sons have been denied water at lunch time when going to Jack in the Box. They always purchase food and are taking a medication that requires them to cut out there sugar intake. On more than one occasion the Visalia location on Mooney in Visalia Ca has denied a complimentary water to my two 16 year old sons. I as an adult I have never beed denied. My children are paying customers and deserve the same treatment that all other guests are given. I realize that it does cost money to supply water but I feel that because they are purchasing food they should never be denied. I hope this issue is addressed and they realize that discriminating against our youth should not be tolerated. I have never had a bad experience at any Jack in the box but if this is issue is not reversed I will stop going to all Jack in the boxes.
I went to jack n the crack at 1130 p.m in houston,texas shepard and donovan placed my order on the screen my order was correct I ordered a sd philly cheese steak combo lg root beer and a jumbo jack with cheese no onions again looking at the screen before driving to the window the order was correct wait in line 15 min three cars ahead of me get to the window pay for food not greeted he hands me my soda then a bag with only one burger I noticed and waved for him he already knew what I was waving for gave me the second burger I took my food made it home and then notice that my sd philly cheese sandwich was not in the bag it was a grilled chicken sandwich and the other burger had onions on it upset me and my husband looked for the reciept could not find it we went back to the location let the gentleman know my order was incorrect and I ddidnt receive a reciept he went back and made what I thought was a sd philly he put it on a regular bun gave me.a fresh order of fries but a pound of salt when given the reciept my order was correct now for the third time I had to wait for him to correct my order again
I went thru the drive thru located on Buckner and Bruton, ordered a hot mess combo, jumbo jack combo and a chicken pita combo, drinks had NO ice in them but I excused that but once I made it home and got ready to enjoy my my meal... The chicken in my pita was dried out and burnt, I asked for extra tomatoes and they threw whole tomatoes in my pita, instead of grilled onions they put a lot of RAW onions in it. It stinks and the meat is old!! My onion rings were burnt and the hot mess was just that...they just threw it together. Jumbo jack had no cheese like it was suppose to have and to top it off-when I called and asked to speak to a manager, I was told that they are real busy and that there is no manager that I could speak with. I then asked if she could tell me the managers name and she stated she didn't know it... Seriously...not only that she wouldnt even supply me with her name. I have NEVER received this type of service! To sum it up, my children made the best of their meal and I had to throw my pita in the trash cause I clearly wouldn't feed this to a stray dog! I am very upset!!!!!! I took pictures of this because this doesn't make since to me.
I ordered a jumbo jack no tomatoes they put tomatoes on my burger i drove back gave the burger back and told them it was suppose to be no tomatoes they just took the tomatoes off an gave the burger back and the reason i know it was the same burger the meat had tomatoes seeds on it i am highly allergic to tomatoes i dont like the way they handled the situation it was not that hard to make a new burger they really need to take in cosideration that people have food allergies they need to be more careful will not be eating at that location anymore the loction is 2500 west irving blvd irving texas
Tonight my husband, daughter and I was assisted by Chesley of Jack in the Box. Location of this Jack in the Box is in Long Beach, Ca on PCH/Orange across the street from Long Beach City College and CVS Pharmacy. We ordered via drive thru and after checking our combo received it was incorrect.
This was approximately around 1am in the morning. My husband just ordered a #4 combo and we received 2 burgers with a strawberry shake. Because we were already passed the drive thru window I had to exit the vehicle and walk up to the window to advise Cashier Chelsey of the incorrect order we received. She immediately became irate demanding it was the right order after I advised we just paid almost $10 for a combo and we received someone else's order. She became livid and snatched the bag out of my hands and the shake and literally thru in the trash 1 by 1 and because she was so irate I just asked for my $ back.
She went on processing the credit back. After she completed the transaction advised her the rudeness of her services was not necessary. She said, "bye! Bye!". At this point because she was yelling a male walled in and I asked if he was her manager. He answered nicely yes and apologized on her behalf. I assured him no apologies need from him it was his wrong doing it was hers and she continued to be rude from the background still yelling across serving area,"not gonna happen, not honna happen!" I walked away only to count the credit issued to me by Chelsey only to realize she shorted me only giving me $6 back when I paid $8 and some change.
So again I walked to the window and at this point her manager Jose was handling drive thru window (THANK GOD for the customers that followed). I don't wish termination on anyone. But I work in Client Services and am an advocate of 1st Class Client Services provided to all clients. After all, no revenue no jobs! Chelsey is not worth losing customers over and witness this morning who happen to be there and also waiting to the side because of their incorrect order got to see 1st hand what horrible services Jack in the Box provided tonight. Tonight, Jack in the Box failed numerous customers via drive thru.
Please do us a favor, and process an investigation in this matter, provide managerial training to Jose on how to handle an irate employee and look into terminating a horrible employee with an horrible attitude, Chelsey! I am 35 years old and have experienced many bad services but not to this extent. She truely identified her ugliness through her very very unfriendly customer skills. The better saying is she has NO customer service skills! A very concerned and unhappy customer.
I went to get a valu meal @ jack in box on Avondale Blvd and vanburen, Avondale Az 85323 @ 6:41 Emp marcelina Jb
First of all it took more then five minutes to even notice I was waiting to make my order. I waited for ever which is very odd, and she tookmy order down wrong . She also let me walk out without my drink from my value meal. I was discussed cuz none of the female workers had hair nets on and never seen them clean there hands after touching multiple objects.
I went to jack in the box (251 greens red, Houston, TX 77060) about approximately 2 almost 3 this morning (Oct. 27. 12) and received no service at all through the drive thru. When I first got there 3 cars were ahead of me and apparently they never got served either because when they reached the speaker they honked their horn repeatedly but still no one answered. I then drove around he cars to the window and blew the horn and still nobody came and I didn't see anyone either. This was a real inconvenience to be sitting in line for 20 min and waiting for NOTHING!!!!!!!!!!!You guys can even run the tape back for the hours of the night and see how many cars were in line and left. I hope this never happens again and would like a response back ASAP in regards to this issue because this was totally UNACCEPTABLE!!!!!
I had went to jack in the box store number 0399 in arroyo grande, ca and has gone through the drive threw and has a horrible experience. I loved going there before since it was one block from,my,home, but after this i wont be goin back. The lady who was.working drive threw had forgotten my a few items i ordered, and while i was orderi.g told me, "were really husy right now so i cant take that many orders." I was just truing to order food amd was told i couldnt.i personally would like a refund or something in reenbursment of my unsatisfying visit.
It has become the standard operating procedure for Jack in the Box Management in the Sacramento area to steal from their customers. Yes, it is theft when you intentionally serve products without items that are listed on the menu. Management has instructed the employees to only put a partial piece of cheese on the sandwiches. The Sourdough Jack is advertised to include 2 slices of swiss cheese and 3 pieces of bacon. What has been instructed is to only put 2 half pieces of bacon & only a 1/2 to 3/4 slice of cheese.
When asked about this, I am told that it is now required to do this as a food cost cutting measure. This is done with an attitude the customer doesn't deserve what they pay for. I wonder if this is the same attitude from the franchise owner had when he stole millions of dollars in sales & employee taxes from California.
First, this chick asked me my order 3 different times! i ordered two tacos no sauce, easy lettuce, add onions..everytime she repeated it at the window, she got it wrong..then got an attitude and slammed the window in my face..i paid her in change( after waiting about 5 mins for her to rant about me to her fellow employees) and she accused me of being 10Â¢ short, so i grabbed a dime and asked her to recount (just bc she had an attitude) she does and then says " ok, this time your a penny short!" so i give her the penny and she slams window in my face (yet again!) and gets my bag ready by shoving napkins and a straw in the baag..she then thrusts the bag in ..my fac e and i nicely ask her for two ranch
When I was hired on, May 22nd 2013 by Desire at the Jack in the Box in Richland Wa, I was asked what hours and days I could work. I told her Mon-Sat, anytime between 10am and 6 pm. I asked for Sundays off because of church. Desire complied with those days and hours for the most part. Desire has since left the company. Sergio (I can't even pronounce his last name) has taken Desire's place as Store Manager. Since he took over as store manager, he has harrassed me and belittled me in front of customers and other employess.
I dont know if it has to do with the fact that I am 60 years old, or what his problem is. Since I have been there, my speed and performance has significantly improved. I have formed a good rapore with the customers who come into the Jack. I have never been late for my shift and have always properly dressed during my shift.
He has phyiscally placed his hands on me to move out of the way from either the fryer, or bagging the food, saying : "JUST MOVE< YOUR NOT FAST ENOUGH< AND I DONT WANT ORDERS MESSED UP". I have worked at many companies before and I have never in my life been treated that way. He told me on the week of the 10th of this month, that he needed me on the night shift, 7-10pm and 7-11pm. I told him no. I was told I would only work days, because I mentioned that I had a prior commitment watching a friends son from the hours of 7pm to 7am.
I have already gave up my Sundays. I'm not able to attend my church. Then he told me "WELL THEN I HAVE NO HOURS FOR YOU AND I'LL HAVE TO ONLY GIVE YOU THIS ONE DAY" which was today, august 17th 11-2pm. Really! He had me off a full 5 days. I strongly feel he is punishing me. I know this is neither legal or ethical. I have rights as an employee. Also I feel this is harrasment which is not legal.
When I work, I run the front counter, help with the fryers, bag up food for both the drive up and counter, do all the dishes, take out trash and recycling and I keep the dining room spotless. When I was first hired on May 22nd 2013, my hours varied between 18 to 22 hours per week. My hours have now been cut to 3 to 5 hours per week. I strongly feel that this is harassment and an unfair practice by Sergio.
What does he want from me? I came in for my shift today and I looked at the upcoming schedule for the week of the 18th-25th Sergio was off today. I find that I am off all this week and I am only scheduled to work next sunday the 25th from 11 am to 2 pm. I know for a fact that he has hired more people. I was very distraught when another employee told me that they overheard Sergio talking to another employee saying eventually the only people that will be working for him will be Mexican's.
I don't think that it is a coincidence that Sergio is Hispanic. Don't get me wrong, I am not predjudiced at all. My son is also of mixed race. I refuse to be treated like this any longer. If I feel there is repercussion in any way shape or form from me filing a complaint, or if there is any retaliation, the Jack-In The box will have
a larger problem on their hands.
On 11-6-12, at approximately 8:23 pm, I ordered a chocolate shake, and a chocolate overload cake. Not that it makes a difference, but they weren't for me, nor am I overweight. When I reached the window, Daniel, the employee on duty yells, " mama, that's a lot of chocolate!!!" I was shocked, and kept my cool, knowing I was going to report his unfiltered, unprofessional mouth. This is not the first time Daniel has made inappropriate comments. On another visit, Daniel preceded to talk about a woman bending over at the shell gas station next door, and made remarks to me about her butt!!! Sexual inappropriateness with a customer? I will take this as far as it can go!!!
I visit there this morning and while placing my order the drive-thru cashier Natasha displayed much attitude w/ me. I placed my order she asked "what size drink would I like" when I advised her whatever size that comes w/ the meal is fine w/ me she advised me to drive to the window and advised me "YOU NEED TO BE MORE SPECIFIC W/ WHAT YOU WANT WHEN YOU'RE ORDERING" when I got to the window. Appalled w/ her unnecessary/rude response I just looked at her...as I went to write the telelphone number to make a complaint she rudely advised me "OH DON'T WRITE THAT NUMBER DOWN HERE IS ANOTHER NUMBER" and walked away. When she returned to the window I asked for her name and she responded just as rude as before "NATASHA!" I not only left this resturant thinking who hired her, but I left feeling totally disrespected and HUNGRY! I called and complained to the manager and he assured me he would address the issue w/ the drive-thru cashier. This is horrible and if a person is spending their money there is no reason for you to be rude.
Ordered about 24.00 worth of food to get home to find out am missing food, than I called back to the store and they don't want to answer the phone. I called about 8 times let it ring until they hung up on me and than I called back for it to happen again. Am a store mag also. It's time for someone to clean house there the night shift is bad, this is not the first time this is happen but it is the last time, customer service is the worst ever. Someone needs to look into it. I know am the only one.
My husband and I went to a new Jack in the Box in Auburn Ca, we ordered 2 big cheese burgers, 2 drinks and a fry. First the order viewing board was not working, but she did describe our order well. We get to the window to pay and they read the order back to us wrong. We correct them and they ask us to pull ahead and park. 15 to 20 minutes later a girl comes out with our our 2 big cheese burgers, frys and no drinks. We ask about the drinks, she doesn't know what we are talking about and goes back in, then finally comes out with them. We look in the bag... our fries are "dark" brown, our burgers do not have the pickles we requested. We will never go back there again.
when we went to park in jack-in-the-box this drive-thru frequently and have never had a problem if they needed to fix my order...very disturbing especially since i wasparking lot to eat,we opened bag and noticed the part of order was missing..immediately went in, the nperson working in drive-thru recognized me, asked for receipt, which i was not given..told me, oh well, ther's nothing i can do..i go to this drive-thru quite often for lunch but this time i was there to buy me and a friend lunch..very humiliating!!!
I ordered 6 tacos to go and after a 10 minute drive to the house, I picked the sack up and there was so much grease in the the sack the tacos fill to the ground and there was so much grease draining from the soaked in GREASE tacos, I don't think I can go back ...
San Diego County Department of Health Food and Housing Division Duty Specialist December 9, 2012 To whom it may concern: Re: No customer restrooms available Jack in the Box 1636 Euclid Ave San Diego CA 92105-5413 On this day December 09, 2012 my boyfriend, his daughter and myself visited Jack in the Box on Euclid Ave at 5:26 p.m. After we ordered our food, we asked if we could use the restroom, while waiting for our order. My boyfriend who had just gotten off work from Cox Cable needed to wash his hands and we needed to use the restroom.
We were told that the restrooms are not for customers. I asked them what do they do to wash their hands and where do they use the restroom, they told me they had to go up stairs and that no customers were allowed to us their restrooms. I find it strange that a high profile company such as Jack in the Box does not have a restroom or wash area for customers to wash their hands before eating. We had to drive down the street to Mc Donalds to use the restroom and wash our hands then come back to Jack in the Box to pick up our food. I would like to make an official report of this incident to you for your inspection and would like to get a report of the outcome.
I'm tired of seeing ugly, trashy, disrespectful & non kid friendly commercials. What does a squirrel shooting the finger or a woman lifting up her shirt, have to do with a burger??? I have stopped eating at your restaurants because I will not support that kind of trash! I don't let my children see nasty movies or tv shows & now I have to keep watch for y'alls nasty distasteful commercials. Get it together jack n the box!!
I purchased a chicken teriyaki bowl. I paid $4.76 which is fine but the portion of food that was given to me was a joke. The bowl was not even 1/2 way full. Called them to let them know and the manager really didn't give a crap! horrible service and food so not worth the price.
On 12/30/12 at 8:30 pm, no one would answer the outside speaker. Three other cars left, same problem. I drove to the front, walked up to the pick-up window and knocked several times on the window before someone came. I complained and she said maybe I didn't hear them answer!
I proceded to go into the lobby to order but couldn't get in as the doors were locked and there was a group of teenagers inside playing around with the doors locked! No one could enter the lobby to order. There were only 2 adults behind the counter, the cook and one counter/drive-through person.
My last trip was ruined by a different person at the drive-through who was very rude to me! I WILL NEVER GO THE THAT JACK IN THE BOX AGAIN!!!!! Sonic drive-in is closer and better food anyway.
Jack in the Box #3813 1724 S. Valley Mills Dr. Waco TX 76711
We visited the Jack In The Box in Mira Loma Ca 91752 on the corner of Limonite and Etiwnada avenues this evening 10/5/2012 @ 7:36 pm ticket number #185 JIB# 3223. Ordered 1 bacon club and 1 sourdgh jack and two med. fries total: $13.96. When we arrived home which is two blocks away, 11518 Geyser Drive Mira Loma we sat to eat and all of the purchased food was COLD!! not even warm!!. I tried to call the number on the ticket for the facility, three different times, each time letting the phone ring in excess of 25 times, (951) 272-3673 and as in the past the number just rings and no one picks up the phone? I wanted to inform the facility that their food was cold and they had an issue and I wanted a refund or an exchange for hot food. Why is it no one answers the phone ? This is not the first time this has happened to us. Is this the kind of service this Jack In The Box supplies to its customers? Does the customer matter or do they figure the volumn or dollars at this facility makes the customer just a dollar sign? Two weeks ago at the same facility we only received a partial order and when I returned I was told I had received the full order when I left? I was quite upset and asked the manager if he thought I would drive back to receive the balance of my order of about $8.00 if is was actually their in the first place.
I went through the drive thru and ordered a 20 piece combo substituted the fries with wedges loaded with cheese n bacon a coke and an order of tacos. The lady at the window was very rude and my order was more than short. I didnt notice til I got home I was in such a rush but come to find only ten nuggets in the bag potato wedges with chili and jalapenos ( not cheese n bacon like I wanted) no tacos no straw and no receipt!!!!! I understand mistakes happen but this was ridiculous and I usually dont call n complain but half my order was missing and I didnt receive a receipt either to back me up. I called the store and not only did I not get an apology but the lady made it seem as if it were my fault the order was wrong!!! I was very shocked with her attitude and so disappointed with the outcome because she failed to even offer to fix the problem I had to ask if they would and still didnt get an apology. I had my bf go back to the store and he was interrogated and was asked the same question of what was missing like 6 times as if we were lying. Then they still forgot to put our order of tacos in after we went back. I will not be going back to that store and would really love it if this situation would get resolved so I can go back to jack in the box again
I went to jack in the box drive thru here in hickey/elcamino
waiting for my turn to order, so finally the person taking the order at drive thru ask me if im ready so i started telling him the order then told me hold on one sec came back to me asking me if i am ready. wtf, he was the one who put me on hold so i was like okay okay so i was giving him my order again and the way he was talking to me it was very unproffesional and rude
like what do you want? what size? what kind of drinks? no manners no customer service at all.
Earlier this morning right around 6:00 a.m. I went to the jack in the box located at; 5016 W. El Segundo Blvd., Hawthorne, CA 90250 and the moment I walked in I was given an extremely unpleasant stare from a gangster looking young lady behind the counter so I asked her if they were open, she ignored me and rolled her eyes then in a angry fashion she asked me how can she help me and I asked her if the croissant sandwiches were still on sale and she became even more angry and yanked off her headset and replied, "What?!!" so I asked her the same question and she replied, "Yeah but we ain't got no bacon or ham, we just ran out!" It is not my fault that she does not like her job nor is there any reason why I or any of jack in the box's customers should have to tolerate her so I walked out and I'll just take my business elsewhere. Good luck to the individual that hired her & her attitude.
i went to order in drive thru.. manager doesnt understand and speak english... we started to order and i wanted to no what the total of what i ordered.. she didnt tell me... we were not finished ordering and she totaled it out.. we came to window... told her we where not done ordering and she didnt give us our drinks or our condiments that we wanted for the food we didnt want,,, i dont understand why cant people hire the ones wo speak multiple langueges and is respectful with a smile,,, she doesnt need to b working under jack in the box,,, her name is alma.. super rude people..
This item has been one of my favorite fast food items because I think it's a bit healthier than the usual fried foods, but it has become almost impossible to get it at my local Jack in the Box restaurant. For at least the last 8 out of 10 times I have tried to order it at JIB# 8441, they have been unable to fill my order because of some problem with the rice not being available. The excuses I have received have included 1) the night crew didn't make it; 2) the rice cooker is broken and we don't know when it will be replaced; and 3) the most recent and most ridiculous - the rice is bad (it was too old to sell)! This has been going on for over 2 years now and I've complained to you in surveys, to the managers and to anyone who tells me they can't give me the rice bowl because of a rice problem. I suggest you have this Jack in the Box remove the item from the posted menu as it isn't offered any more. I can't be the only one who is getting this nonsense, so I suspect that the owner or the management does not want to make the item and has instructed the servers to use the "excuse de jour" when anyone orders a teriyaki bowl. Besides being inconvenient, it's an insult to your customers' intelligence. Since we normally order quite a bit of additional food on these visits thru the take out line, our bill for the remainder of the items that they are able to make is usually close to $20. I will not go to this JIB again unless I want to try to get the bowl but if I order it and I get these stupid, unprofessional excuses, I will drive thru without ordering anything and go to some other fast food chain, even if I prefer your egg rolls or shakes to theirs. This has now become the family joke except I'm not laughing.
I am complaining about two mistakes in three weeks made at the store listed above. Last Wednesday, 3/26/14, I drove in to the Jack and ordered a cheeseburger and a coffee at 6:15 am. The worker said I could not have coffee because she had not made it yet. It was 6:15. Three weeks ago, same store, I ordered a cheeseburger with no mayo. The worker assured me that no mayo was put on my cheeseburger. I got to my office and saw mayo on my burger. Can someone please correct these problems?
My order was a fish sandwich, small coke, and a jr. Jack with cheese. I got a chicken sandwich and a jumbo jack with cheese. I got the order corrected and when I ate the sandwich, ( jr jack ) it was cold.This was drive thru order #151.
I went in the Jack in the Box on Retail Dr in Carson City Nevada on March 19, 2014, at approximately two in the afternoon. There was 3 people total in the restaurant and one vehicle in the drive through. I heard the guy that was working the drive through tell the customer at the drive through window, that he sent some of the workers home, because business was slow and he couldn’t afford to pay them when business was slow. After the customer drove off, the worker picked up a trash can and took it to the back and brought it back. I didn’t see him wash his hands after that. After waiting at least 5 minutes, I leaned over the counter and asked the worker if I needed to get in my car and go to the drive through. And his response was in a loud and not polite voice, You can just wait a minute. At that point with the three people starring at me I left. I went to Burger King. And got nice service. It will be a long time before I return to this Jack in the Box. Especially if this person is still there. I went on line and found out this is the worst Jack in the Box in Carson City Nv for service.
Just came to the jack in the box off of brooks and 281 it was thr worst ever… We waited 30 mins for 3 orders of cold tacos and 3 ckn burgers!! While the wbole staff *no lie* were jumping around running yelling going in and out of the waiting room… we tried getting there attention many times but nothing… after watching a girl bag our tacos she set it on the conter and kept on with the party! When they finally came to the window they had a guy from the back bring it. When I asked for a mang. He laughed and called a young girl wearing wind pants. After i told her how rude and upset we were there was a lady who said f**ken tell them will give them a comp and thats it… I dont want a comp!!! OMG I WILL NEVER COME TO THIS ZOO AGAIN NEVER!!!!
I’m disabled and I have a friend of mine run errands for me etc. using my Debit Card. On the 21st of march 2014 around 330pm , I sent her over to JIB #486 for dinner for my kids. I was going to have her order 2 separate orders but before she could even get the order out knowing she had a card they automatically asked for I.D. Of course she didn’t have that because she was using my card. What kind of policy is this? All other places I shop don’t ask for I.D. for using a debit card, credit card yes debit no.
So I told her to go to atm and go back, mind you most ppl don’t return after being turned down or for whatever reason most customers don’t come back! Well I did! I ordered 20 tacos 3 20 piece nuggets and a jumbo jack. My friend gets home with my order and low and behold NO JUMBO JACK and also an 17 piece nugget instead of 20, I mean come on really! I called Jean manager at the time, and told her everything though I didn’t know about the nuggets yet so I wasn’t able to say anything about that. All she offered was an apology that’s it! I;m so ready not to come back to your restaurants.
I entered the castle rock location today 3/21/2014 1:36pm. The restaurant was in disorder bad I’ve worked fast food managing for a while I viewed the restaurant as very dirty and unorganized everyone was working hard to catch up but the drive thru was backed up as well as customers standing getting frustrated. I went up to the front counter there was a young man blond did not get his name young guy he was very polite he had very good Manger skills never got frustrated at all offered apologies and smiled he stated that the restaurant district manager has had this restaurant in disorder often that’s when I prompted to make this response to what I saw. I have used this restaurant before.
I saw everyone in confusion I looked out side to see the manager on duty just standing smoking that’s when all this seemed to make sense. I believe this young man should be offered a management position he is just the guy young and willing to please I was very impressed but on another note something should be done about this situation ASAP. I love stopping there on road trips we always stop there on our way to denver. This incident make me and my husband late for an appointment very disappointing thank you for time amber.
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