Jack In the Box Complaints Continued... (Page 3)225+ reviews added so far. Upset? Call Jack In the Box corporate: (858) 522-471
Me and my husband had a wonder movie night and we wanted jack in the box around 2:30 am we when and order on drive thru we repeat our self 8 times that we wanted chicken strips and we even said chicken tenders i was so mad of repeating myself too many times so we pull to the window so while we was waiting for the girl to take our order.
one of the employees on the back were laughing and this one guy said “this n**** said he wants chicken strips” like if that was soo funny 1st of all they should know better not to laught about no costumers they are getting paid to work and help others to get what they want.my husband was soo mad once he heard the worker talkin about him the whole night i was just thinking im working as in ass.manager in panda express we love our guess and we treat them really nice.
I will never go again to jack in the box in Hillcroft and 59 bad customer service the bad thing about the manager was there and also laughing about it is just so rude its bad knowing that there people working like that.
I go to the Jack in the Box on Probandt in San Antonio, tx and the manager is such a tyrant! On so many occasions Ive come and I see the manager barking orders at the workers, talking on her phone instead of helping the employees, sitting in the dining room just watching people work. I’ve actually questioned some of the employees about her and so far they’ve all told me the same thing, she likes to sit in the office playing on the computer or talking on the phone just being LAZY!!! The list goes on! These workers are such nice people and they deserve to be treated like decent human beings not slaves!
One of my children used to work for her and when he told me how unfair, mean and how unethical she is I didn’t believe him until I saw it for myself (she actually tried to withhold my son’s check from him!). I went through the drive thru one time and while I was trying to place my order I could hear her barking at the drive thru person right in the speaker and the cashier couldn’t hear what I was saying because the manager was right in the person’s ear being so loud! Why is this beast a manager?
I was told she was a store manager a few years ago but because of the way she was acting and taking advantage of her management position she was fired or demoted, something along those lines. So why is this rotten human being a manager AGAIN?! she’s no manager, she’s a slave driver! This poor excuse for a manager needs to be fired and gotten rid of for good this time! Don’t let her mistreat anymore good people
Hi I went to the Jack In the box yesterday at North King street and Liliha in Honolulu. I placed my order with a young kid who didn’t really speak good english he had to repeat my order 3 times and didn’t really pay attention to me. Also there was no kid meal box wtih the toy anymore? A few minutes later we got our food, curly fries were cold and tasted horrible. One of your assistant managers came on to work, watched her clock in before even going to the office, started talking to one of the coworkers. When she came back out with a new drawer her and the young kid were at the front counter both on cell phones talking and the young kid was talking really loud in a different language.
Very unprofessional on my part. I have been in the hospitality business for over 25 years and to me that was just not acceptable. Other than that the food wasn’t tasting great, the tables in the dining room were filthy and the bathroom smelled liked noone had cleaned it in days. This location is not the cleanest and greatest location but this should be addressed regardless…Thank you p.s I also have a picture of them on my facebook page of them talking away on cell phones in a different language. We went in there to enjoy a meal and the service and food was terrible, plus unsanitary…
I am writing to inform you that after many years of faithful patronage to your company, I will no longer frequent your establishments. I have been eating at Jack in the Box almost weekly since the age of 15; I am now 28. I stood by the company during the bad meat scare of the early nineties. I stood by the company when they raised the prices on Jumbo Jacks, after promising not to in their advertisements. I even stood by when the prices on Big Texas, Cheddar Wedges, and damn near everything else raised dramatically three times in the span of one year.
No more. The new electronic order computers which are now installed at every Jack in the Box are the straw that broke the camel’s back. I hated these things from the beginning. They disallow adding many sides to an order, such as lettuce to a Big Texas. They disallow custom orders, such as putting bacon on the side. And today they disallowed me to make an entire order.
I was at the JIB at 718 S Zarzamora in San Antonio. I tried using the computer to order 99 cent tacos with chiles added. Instead of completing my order, the computer crashed twice. I went to the counter to order and told a man I assume was the manager. He then decided to argue with me and told me the machine worked fine without even scooting his fat ass from behind the counter to look at the fucking thing and told I’d have to use the drive-thru.
I told him, “You know what? FUCK all of this,” while pointing at the computer. He changed his mind and told me he’d take my order, but it was too late. I am done with the fucking computers, I am done arguing with lazy employees, and I am done with this company. Congratulations on losing a faithful customer of 13 years.
I will return to patronizing the company when the computers are removed and I am given an apology. By the way, word has it that there is a quota dictating at least 70 orders a day be placed on the idiotic computers that everyone hates. Employees are now taking orders in person then putting the orders on the computers themselves just to meet quota.
You’ve not only pissed of your clientele; but you’ve also greatly decreased the morale of your employees who are scared of getting fired if they don’t fight the uphill battle of meeting arbitrary quota (I am sure you can figure out why you don’t want low morale in a place that serves food). Hope it was worth it just so you didn’t have to pay the salaries of a few register slaves every year.
Your joint isn’t the only one in town which serves food, and I’ll go somewhere that I am treated like a human with respect. Your computers are de-humanizing and the way your quota system forces employees to treat customers is shameful. I used to love and support your company; I even have a bunch of old Jack figures decorating my house. But now every time I pass a JIB I think to myself, “Fuck that place I am hardly the only person who feels this way; every person I know or have casually spoken to hates the computers as well.
Only time will tell if the money saved by cutting cashier jobs with out-weigh the loss of income from customers who decide to never frequent your establishments again.
Tonight me and my family decided to go eat at Jack in the box on Crosstimbers and Fulton in the houston area at 10:55 pm. In hopes that since it has been reconstructed and barely open that maybe they would have better service than before since the employees were very rude in the past and almost everytime had cold food, But deciding to give them another chance. This time there wasnt a problem in rude employees but the food was still very cold as if they took the tacos out of the freezer not even a little warm at all and it wasnt just one or two it was all of them. It was just a wasnt of my money.
I should have just went to Mc Donalds or Burger King since there right across from each other and were still open. Such a very big dissapointment.
I can’t enter my game code and most Jack in the Box have trashed their gotgame code cups because too many winners! I got a game cup and have not been able to enter my code to win… Stores not giving out cups and jackgotgame internet game site not letting you enter to win! BOGUS SCAM!!!? Jack in the box stores not playing fare..even cheating by tossing the game cups?
i noticed one day my husband and our two children came in to dine at the jack in the box in the city of long beach california, the workers speak to much spanish while working to each other they also handle money from the customers,and then go to the kitchen, to prepare the food, which is usually real cold i want to also know are your employees leagal citizens, because the manager always speaks spanish to them. And the restaurant is usually dirty from the day before. and why do they mop the floors while customers, are eating their food? one day this young man fell and hit his head they turned their heads and looked the other way.THE Jack in the box is on pacific coast highway across from Long Beach City College. Thank you for my concern
The Jack In The Box in Willis,Texas always cooks their tacos and french fries up way ahead of time. The tacos stick to the inside of the wrapper because the grease has had time to soak through. The taco shell is mushy and not crisp. The french fries are cooked up so far ahead of time that they are soggy and barely warm. I have found this to be true over and over again. Can’t remember the last time I got crispy tacos and fresh hot french fries. A new Whataburger has just opened in Willis, Texas and their fries are fresh and hot. I won’t be back to Jacks.
Ordered food worth of 40 dollars thru the drive thru at Kunia Jack in the Box Hawaii, 08/14/11. Great customer service from the lady that took our order, drove up to the window to pick up our food & the manager on duty name LI handed me one bag at a time telling me what was in the bag, however, I wanted to check it myself to be sure that all my order is received. During this time while I was checking MOD LI started having attitude with me because I was rechecking my bag & the other bag he had in his hand he just tossed my order on the counter & walked away! I asked the girl to speak to the manager & she called him back.
I am very disappointed at the way he handles customer service as a manager, poor example of management. Thanks to him he made youre store look stupid!! This is the kind of people you hire to work at your store to service your customers that come through. Just a a reminder our monies that come into your store is HIS paycheck, obviously he doesnt care about his job or YOUR customer! We did have words & he has some nerve to speak to YOUR customer like that. Im not done with him, I will take it to the top if I have to. I am very DISAPPOINTED & very ashame that you hired such people to work at your store especially as MANAGER!
08/14/11 I decided to give Jack in the Box in Pasco, WA 99301, located on Court St one more try after several bad experiences. My wife and three small children, came in for lunch today. While attempting to order, we were interupted , the mgr(Nadine) stopped the associate in the middle of our order, and yelled “what is wrong with you! who is working where?” The employee eyes began to water, and was being belittled, and her character was being viciously attacked. My children began to get upset, one of which is 3 yrs old. We left. This is not the first time we have seen this woman, degrade employees, and was the reason we stopped comming here.
Being a buisness owner myself, I was shocked that Jack in the Box, would condone this type of behavior, and do nothing to interfere with the horrific reputation being presented to our community. Shame on you, for not being there for ur employees, and scaring those who enter ur store. I will never be back, nor will have any friend or family I know, be a part of contributing to paying the salary of that mgr.
on the night of July 1st, 2011 my mother and cousin was in town so i took them to the jack-in-the-box in Lewiston, ID (address is 1903 G Street, Lewiston, ID) as soon as i stepped foot in the place i wanted to leave, the place looked like there had been a tornado in it….. Strike one….. when we made our order and sat down and i was disgusted with what i saw on the tables near me, it honestly looked like it hadent been cleaned all day (and there was at LEAST 4 people in the back doing nothing but shooting the breeze), our order came out and they missed almost half of it, they screwed that up…. strike two….
it took them at least 20 mins to remedy our order… when we actually DID get the order right the food was so badly overcooked it was hard to even chew….Strike three….this place has lost all respect i may have had for it and me being in the hospitality business myself….once recomended it to my customers….. not anymore….
Everytime I go to this JacknBox they almost never have what you want, one week no tacos second time no curly fries. Went to Jack last night 8/2/11 to get the kids something about 9:45P.M, by the time I got to order it was 10 so I had two orders placed my first order wanted a #6 with curly fries, we don’t have any at this time, so I forgot to tell this fool name Deandre who was taking my order to not put tomatoes r onions, this fool who has no customer training tells me oh lady come on, so I guess whoever was in the back asked him why r u taking two orders, this fool tells her that he trying to give me the benefit r doubt because I was in line by ten.
so i asked that fool who the hell you r talking to he told me you, so placed my order, three cars in front, when it got time for me to get to the window, I kept right on going, took my 28 dollar order to the Jack on Reed Rd.
What? No Fish & Chips? Fish Sandwich? Sampler Trio? Grilled Chicken Pita Snacks? I didn’t even check the whole menu for other chucked items, only for the items that my family orders AT LEAST TWICE A WEEK. What remains on the menu are the same old generic items that I can get (often better) anywhere else. So now all you have to do is remove the two tacos and we’ll be done with Jack in the Box, having no reason to drive into their parking lot ever again. This after being loyal customers since the 70s. Why… WHY?
Went to the Jack in the box in my town, Stockton, CA at the corner of Pacific Ave. and Harding Way, the girls that were working that day one were so busy talking and laughing that they didn’t look to see if there were customers. Then I ordered 4 tacos with no cheese and a sirloin burger (the meal) with no onions and I specifically said no onions on the burger and no cheese in the tacos and when I got home and served our food there was cheese in the tacos and onions on the burger. Just want to let you know that I will not be going back to that Jack in the box this isn’t the first time at this place that they have taken the order wrong.
we ordered 2sup cros+ hb #25 plus hashbrown sticks,smalls drink 1kids gilled chesse + FF plus kids fry ,kid drink my order number#494 first i ask for a senori disconnt anthe manager said its for drink only the girl said she didnt know how to do ti the manager wount not come and help her so i said that ok’ THE SANDWICHS WAS BURN AND THE GILLED CHESSA SANDWICH WAS BURNED. THE MANAGER THE NOT FRIEDLY AT ALL THEN WE ORDERED 3 FRENCH TOAST AND THEY WERE BURNED THAT ORDER NUMBER 496 THIS WAS ON SUNDAY 6-19-2011 TIME WAS 10;45AM AND THE OTHER WAS 11;01AM THIS HAPPEN AT LUSHER + HIGHWAY 367 PHONE NUMBER IS 741-8770. EMP ANTOINETTE SOMEONE NEEDS TO LOOK IN TO THIS.
MY NAME IS DONNA LINHARDT I DONT KNOW IF THY DID THIS BECAUSE WE WERE WHITE AND THY WERE BLACK I WAS VERY UNCONFONTABLE THERE
You have an add on television that states the I can get 3 Tacos, French Fries and Soda for $2.99 I took my 3 kids into one of your local Jack in the Box here in Garden Grove, Ca. and we were told that, the add I was talking about was a fluke. I was told that we would have to pay $4.99 for the combo special (the same order) if we wanted it. The cashier also told us, that you all sometime put those adds on television to get customers to come in and buy your products. I am really disappointed in Jack in the Box, and so are my kids. You lost a good customer. I am a regular, but not no more.
My fiance I went into the Jack In The Box, store number 4061 at around 6pm tonight (06/12/11) they greeted us right away and took our order in a timely manner, but when it came to getting our food in a timely manner that was a different story! We waited 11 minutes for 2 burgers and 2 fries. My fiance and I wanted tea but the containers were filthy so went a different route with the drink choice, also the napkins were empty when we recieved our food my fiance asked for napkins and the female worker (stephanie) said “oh are we out of napkins out there?” like she didn’t understand why we would ask for the napkins.
As we were eating we observed the filthy Jack In The Box uniforms which we can somewhat understand that you can not stay extremely neat and tidy while working at a fast food restaurant but, when one of the male employees that was working the grill left his station to go to the gas station next door and bring back a mt. dew and package of poptarts did not wash his hands prior to returning to Jack In The Box and making sandwhiches, I lost my appetite! The thought that ran through my head was, I wonder if he washed his hands at all before he made my burger.
I am extremely unsatisfied with the employees at this Jack In The Box store and will not be returning to Jack In The Box for quiet some time! I honestly considered asking for my money back and returning the remainder of my food! (I would have given more names but only the female employee was wearing a name tag!)
Last night, my partner and I went down to our local Jack in the Box with a friend from out of town. When going to this restaurant, we always take into account a certain level of rudeness and laziness that accompanies the employees of this location, but last night’s trip was the worst one yet. On top of the fact that the manager on duty was lounging around in the back of the restaurant while the single worker tried to keep up with the mounting orders, the same Jack in the Box manager also insulted and highly offended me. Another guy went up to the window to order and was told that they do not serve food from the window after 10.
This is a blatant lie. I have personally bought food from the exact same Jack in the Box location’s window at midnight in the past few weeks! When the guy expressed his disappointment with an expletive, the manager chose to, rather than act like a professional, to call the man a faggot. I’m gay. I was furious. During the 13 minute wait at the window, I had to listen to the Jack in the Box manager bad mouth the other person who tried to buy food, continually throw the word ‘faggot’ around to his coworker (who was also laughing and playing along), and I watched as he literally ignored the mounting orders in order to serve his own irrational desire to brag about his encounter.
He also left the building to chase the other guy down. At that point, I decided I had lost my appetite for Jack in the Box. I cancelled my order and left with a bad taste in my mouth…and mind. Jack in the Box: Hire better people! Come on now…the unemployment rate is ridiculous. You can’t tell me that you can’t find better employees than this low-life homophobe.
This particular Jack in the Box is located at: 9102 Rainier Ave South, Seattle, WA 98118 and the phone number is: 206-725-7143.
There a Manager named Shelly that answer the Phone and I asked her could she help me with a number to the owner or the media buyer for advertisement and she said I dont no any number and I dont have anything to do with advertisement and hung up abruptly I didnt believe it so I call back and tryed to explain who I was and she said didnt I say dont f***** call back here again angrily and very mean I couldnt believe it I was apalled and hurt that a person in that position could be so blatantly rude for no reason at all. The Jack in the Box is 503 230-8930 address 921 S.E. Powell Blvd, Portland Oregon 97202. it’s unacceptable to have someone like that represent a business and Again I’m truly appalled….angry and hurt…
My husband and I ordered a jumbo jack and a chicken pita. We waited and waited and after 22 minutes my husband was ticked off and asked where our food was. The clerk says, “It’s only been 15 minutes.” WTF! We showed the receipt with the time of the order listed on it and she claimed that was “wrong.” Right! We could have had faster service at Denny’s for God’s sake. We waited another 5 minutes, finally got the order and BAM! We now had two curly fries and had really ordered one french and one curly. Another 3 minutes and finally got the order, minus the tartar sauce (they were all out).
No apology or, much less, reimbursement to the customer. We’ll never go back to the Jack in the Box in Yakima, Washington near the freeway entrance at the end of town which heads to Ellensburg. Also, the bathroom was a pig sty!
we ordered two combos at Jack in the Box, then i presented this buy one shake get one free coupon with the order. when i get my order, there is only one shake. i ask about the free one and she said i had to buy one to get one free. HELLO, I BOUGHT AND PAID FOR ONE, CHECK THE RECEIPT, IT’S THE ONE ONE THE TRAY…WHERE IS MY FREE ONE??? this was the “manager” at Jack in the Box in this place who was saying this to me. i was not going to cause a scene over some shake. WHATEVER…last time i ever set foot at a jack in the box again. besides, the shake was not good at all.
every time i go to jack in the box on bellfort my food never right i send it back and its still not right and you tell the lady at the window she has a whole attitude so i ask to speak to the manager i told her she said nothing just looked at me like ok what do you want me to do so i ask for the complaint number to file a complaint with jack in the box and i asked for mayo lettuce and tomatoes on my burger that came with bacon they didnt put the bacon nor lettuce they sent it back threw the window in a little brown bag for me to put it on myself and that just pissed me off.
I was at the Jack in the Box location in Wickenburg, Arizona and ordered a pastrami sandwich. All this way only to find out it was no longer on the menu. This is a delicious sandwich for a fast food item, and I am disappointed Jack in the Box has left this thing out. Has it been removed from the menu permanently at all locations? I didn’t have a complaint but I couldn’t find a email address anywhere to ask this question. Thank you!
Basically, I would have to consider myself a very hard working employee of a Jack in the Box franchise. What this all breaks down to is how my manager actually comes to work but messes everything up for everybody working. Its a case of change in management. I’m sure every normal hard working individual has had to put up with this before but this case is slightly different. I went from having over 30 hours a week to work, to having less than 25. All in the mean time of learning even more about the job. Meaning I went from only being able to fry food, to knowing basically everything that it takes to running the restaurant.
What I’m saying is I’m capable of working much more, on all work stations and he’s not allowing me to do so. He also does not know how to order, for the fact that we run out of supplies, he barks out orders, but does not lead by example. All he does is stand around, “oh you do this, you do that…” and suddenly he runs to his little office in the back of the Jack in the Box, or maybe ring a customer up, if one walks in. Thats really the only work he does, is register. He also wears fairly nice clothes to work, I believe, just so he can make it seem like he does not have to work. I don’t know about you, but I really don’t make food in khakis, and a dress shirt, with dress shoes.
I do have more to say but I am running low on time, but this is all happening at the Jack in the Box on Scottsdale Rd. & Shea, in Arizona…
At approx 1:30pm, on my lunch break today, I decided to go to Jack In The Box Drive Thru. After getting home to eat my lunch, I realized my order was incorrect. I called that jack in the box location, they told me they were sorry bout the mess up, and they would refund me and replace my order. When I got there, the girl that was there told me they had no message and could not do what they had said they would do. I called jack in the box customer service but all they did is offer a coupon for a burger, and even that got “lost in the mail”. Now I will have to way a total of 3 or 4 days to get the food that I already spent money for! I would really like my faith in jack in the box to be restored…
I have been working for this company about 3 week. It is the worst experience of my life. there's no order in the store from Management on down . I was hired for one position and I am doing another position there's not enough employees in the store it's not good Management in the store they're not trying. when you come to work in this location poor customer skills from management. No one is trying properly in this store starting from the front to the back meaning Cooks , cashier's, preparers no one is trained.sleeping on the job. No gloves when making food.please help the employees who enjoy working for this company. This location is losing people left and right.
I went to the drive thru @ 5:10 to purchase the 8pc chkn box and I was told they were out! Families are choosing your restaurant and you run out of one of the main staples!
JIB is the only one in Montgomery,AL on Taylor Road.
I was at your Yorba Linda Jack in the Box on Imperial hwy 8/7/18 @ 9:49 am drive thru.
Annie employee. She handed me my coffee, which she didn't put the lid all the way on correctly. Coffee went all over my car (inside and out) & all over my pants and left footproceeded to burn my leg & foot. I informed on she burned me. Annie said "I'm sorry."
She never offered me napkins or a rag. I was frantically pulling off my sock to stop from furtheburning of my foot.
I couldn't believe she then handed me another cup of coffee FILLED TO THE RIM.
I went inside spoke to asst. manager, (Jackie) ask for a bag of ice to stop the burn from getting worst. Ask her who i would need to discuss the incident of the injury, cleaning of my car & clothes. She said I would have to speak with the district manager Jonathan Galves tomorrow.
I left my name and number requesting him to call me. I beverage hear from him today.
So will you please have your general manager call me tomorrow 7/9/18 so I can file a claim for Injury & damages.
I'm filing a complaint against Jack In The Box in Lewiston Idaho, I'm not sure where i can go exactly to file this complaint. I had an interview at Jack In The Box on the 25th of July, 2018. My interview was okay i guess. I had a relative who had started the very first day someone I don't get a long with. I had reassured the manager Dezaire that this wouldn't have been an issue as I can conduct myself professionally in any environment I am in. Another crew member had told me i Had the job but i hadn't i guess. Anyways i didn't find this out from a manager i was told over the phone by the employee that had made it 100% clear she did not like me. It is very unprofessional for your manager Sean I do not know if i have spelled his name correctly to have been discussing my information with a new employee. Let's get to the fun stuff, another on of your employees at this company here in Lewiston Idaho by the name of Richey Risley said if they hired me he would lay me out if I got hired. Also was told by said employee who does not like me. I don't know what kind of managers you have run your business but to have employees pick and choose who gets hired is so ridiculous to me and unprofessional. Maybe you guys need to pop up at your restaurant and see how your crew is running it. I find it also comical that said employee who didn't like me worked there less then a week! I also think you need to contact that store and stop your employees from sending threatening remarks another persons way. I will be writing corporate etc until i get the results i want! Complete clown show down there folks!
I pulled up to the drive through and was told they cant serve any food for 15 min. Then they served another car. I think these employees were racist. I hate that we had to go elsewhere. I hope there is a feasible resolution.
Why does your company send out flyers for (free) cheesecake and other things on your menu, then when I order an item on you menu and present a coupon for free slice of xheesecake, A lady tells me I have to order another of the same item to get a free sluce of cheesecake. Or i can use it (NEXT) time i come in.. What's that all about !!
TERRIBLE CUSTOMER SERVICE!!! I pulled up to store 532 on Madison Ave in Sacramento drive through, told her what my order would be. She said speak up because I can't hear you. So I raised my voice and repeated the same thing, I tried to raise it a lot because there was a landscaper using a loud blower right next to the store. Then she told me "don't yell at me" and "I will not take your order because you yelled at me." First of all, she ASKED ME TO SPEAK UP. So I did. Then I called the store number and got her. Her name is Janeth. So I asked her why is she not taking my order because all I did is what she asked me to do. Then she told me "ok pull up to the window, I'll take your order." Got my order, there was no receipt. Which I have to ask for almost every time by the way, they never just give you your receipt at this store. She said "oh, my machine is not printing, can you pull up to the front and walk in and get your receipt from the front?" Seeing as all this took 15-20 minutes and made me late for work I said no, please either take a picture of it and send to me or figure something out. So she got me my receipt finally. Then I tried to submit a complaint via phone, but none of the 7 numbers that I called let me do that, most of them either hung up or redirected me to "go to the website". When a person is driving, going to a website is not really an option. If this doesn't get fixed, not only will I never go to Jack in the Box again, but I will pass the message on and make sure that none of the people that I know do. Being a Real Estate professional, you can bet that I will pass my message to LOTS OF PEOPLE.
Spent about 12 mins waiting in line to order. Took about 15 mins to receive my order. Once I received our order and gotten home the burgers were thrown together and wasn't how I asked. Taco's were hard and didn't taste fresh at all. Cashier @ the window took orders after she saw the cooks finish with a order. I understand it being a busy time due to the weekend but seriously that's not right nor fair. I spent $33 for my food to go to complete waste.
When I arrived the two boys working were in the parking lot smoking. They told me to roll down my window "we are taking a 10-minute break, you can wait or leave". I KINDLY said that I could wait. The kids told me that I needed to park, rather than go in the drive thru. I went in the Drive-Thru to look at menu. After 8 minutes one of the boy's voice came through the microphone and said "we are taking a10 minute break I need you to park in the parking lot you can't be in the drive thru, it causes sounds in my headset. Disrespectful and turned me away. Lost a costumer.
We have always known Jack in the box has the Best milkshakes. We bought 3 milkshakes on July 6, 2018 about 9:10 pm. We were not given a receipt. It was $12.50. It was on Piwer Rd in Mesa, Az they were horrible! The ice cream was gritty and seemed to have small curdles in it. I am still sick today! What can be done??
I visited the Jack in the Box location at 2095 N HIGHWAY 67 FLORISSANT MO 63033, on June 18th around 06:10am, and was told I could no longer order the same breakfast sandwich that I have been ordering for the past 5 years (egg and cheese croissant). Per management from now on I can only order a supreme croissant with no meat to pay more, once again per management. I should not be penalized for not eating pork or not eating meat, just so that a store can make more money is unheard of. Once I said I would contact corporate I was told ok, just do that. So then I proceeded to call to speak with a manager and was told its not a big deal, and hung up on immediately. This is just ridiculous, and for a store who constantly get orders wrong, employees hang out on the parking lot, and the only time the order is hot is when you order a traditional sandwich without an ingredient to make sure your food is hot. I visited other locations and they state that they have never heard of this being a problem only this location above makes this decision to get more money from paying customers?
just was at the store in hesperia ca main street about 17000 block,, i walk in order a jumbo platter, no ones in front of me,, but then a bunch of mexicans come in place their orders,, everyone got theirs way before me,, i was there 30 fkn mins waiting , then i get it its fkn cold thnx jack ill never go to a jack in the box againg if you dont like white ppl just put up a sign saying we only serves illeagel mexicans here,,
yes I went to the jack-in-the-box on east main street and I have a services dog and your security told me that I had to put service dog outside or had to show him paper work and that is against law I don't have to nobody her paper work then he told me I didn't get my dog out of there he would kick my animal this is not the first time that he's done this to me he should not be working at your store cuz I've seen him harass the custmers
Hi, I bought a number 30 breakfast combo and I was told I could get one extra side. I ask for a French fry and I was told it was 30 cent extra. I said forget that just give me a tator tot instead. she said it was no extra for that side. I ordered my wife a meal and got the bill. Guess what I was charged 30 cent for the tator Tot. It took a while to get the comb ordered with the Manager helping and it was not worth going back through the hassel to get the 30 cent back because we was in a hurry. I have been told by other people that go to Jack in box that they have been charged a little extra. They said they got their money back. Do any of your Managers and workers get checked behind on. If not who gets the extra money paid out by customers that are over charged. I do not want to get the people in trouble that over charged me for my meal but this is not the first time it has happened. The last time it was a different store. The manager and worker was nice people it is like the cash register is set to take peoples money.I ask about getting a senior discount and the manager said the store would not give Seniors that. Thank you for listening maybe pass this own and see if you can help the trind of over charging customers in all your stores.
I am not sure if there was new staff at this location, Normally in most cases I order a sourdough jack, this time when I ordered it the bread was not toasted, just plain bread and curly fries were over cooked and looked like the bottom of the scraps. The wait in line in drive thru took a long time, Normally it goes fast and food is satisfying it's frustrating when you only have a 30 minute lunch and don't have the time to go back and return your food. thank you.
I go to JIB 218 routinely on Friday & Sunday morning before work between 6-7 AM and to date, it's 99.8% excellent service, I only complained one time before (0.1%) when the employee routinely shorted me the pennies from my change over a three month period. As soon as I complained, the manager ensured I received the correct change. This is my second complaint (0.1%). I always use the drive-through and order the same item every time, so I know the amount to pay for my order. On Friday, May 4 and newer employee, Antonio, charged me $7.90 for my Country Link Platter and a large coffee. I thought the price went up, so, I thought nothing of it. On Sunday, May 6 Jessica (my routine server) charged the usual amount of $7.46 so I told her about the previous Friday. Jessica confirmed her price was correct. The following Friday, Antonio said my total was $7.90 so I showed him my receipt from last Sunday. Antonio said he charged me for double-link sausages. I asked him why and told him that I had the same three sausages that always come with my meal. To me, his story did not sound convincing (hence this complaint) due to the fact that there was no legitimate reason to charge me for double-link if I did not ask for double-link. I'm sorry that I did not keep the receipt from that event, but I am including the two receipts from the events above (JPEG). I'm sure Antonio will not try that again.
I went for breakfast on 5/9 and went thru the drive thru. I purchased $15.47 with my debit card. there was a young girl at the window who took my card and processed it very quickly more so than it takes when I go inside. I left and did not go out again that day because it was too hot. The next morning I pulled u-p my balance on my debit card and it showed I had
$19.99 deducted. I pulled up the statement on line and saw that it was jack in the box thermal the same one I went to that morning. The time was 00.16.06. I went to see the manager the next day named Mike and told him what happened. He said he could not do anything without proof and would not take my word for it. I asked him to review the receipts for the previous day but he said he could not and was too busy. He also told me once he gets the statement he will review it and will look at the drive thru cameras to see if it was me at that time in the drive thru which I already know was not. I asked about employees getting access to my card info and he said they could not but someone did and ate on me that day. I have already cancelled that card just in case someone else wants to eat on me too. I need help with this and want my $19.99 refunded back to my card. My name is Susan Murphy and I live here in Salton City, ca. My number is 760-296-2035.
jack in the box #5442 thermal, ca. went thru the drive thru on wed 5/9 to get breakfast. I used my credit card as no cash on hand. I spent $15.47 and this was at 8:23am. I only went there once that day. The next day I checked my balance on my card and it was lower than I expected so I went online to check what it was. I found a charge for $19.99, jack in the box #5442, thermal, ca at the time of 00.16:06. The employee was a young girl but did not get her name. On the receipt it shows Jacob. Yesterday, 5/10 I went in to talk to the manager, Mike there. He told me after I explained to him what was going that he could not take my word for it and needed proof of the statement from my bank. I ordered one yesterday as my printer does not work here at home. He told me once he gets that, he can review it, look at the cameras to see if I was in the drive thru at that time, which I was not and could review the receipts. he was too busy yesterday to do that and kept me waiting. I advised him it looks to me one of his employees took my info from my card and used it for their food. he told me they don't have access to that information. Well someone from there did get my info and therefore I have had to cancel that card because they could do it again. Can you help? My number is 760-296-2035.
Tanner is the manager in golden who is rude and unable to make a kids cheeseburger with no pickles mustard or ketchup. I offered to pay for the incorrectly made cheeseburger correction even though they also didn’t have apple juice or apple bites. The second cheeseburger wasn’t plain either and he refused to speak w me after I was forced to come into the store from the drive thru This isn’t the first time this has happened at this location - we constantly have to check our order because it’s usually wrong. I just think tanner shouldn’t be a manager. He shouldn’t have charged us for his mistake or yelled at us.
I usually drive through jack in the box for taco's on hwy 71 in cedar creek, tx. Today I went in and sorry I did. I will never go back . It was filthy, not just dirty but nasty filthy. Even where you order your food was nasty. There was dirt and trash in with the the coke lids. The coke machine was dirty and sticky. The floors were a total mess full of dirt, food, and trash. A young man brought out a very wet mop, not a broom, and started just mixing it all up and pushing it against the wall and under tables. He used a trash can for his mop water. I really hope the health department checks this place out. If what the customers see is this messy I can only imagine what the kitchen looks like. Jack in the box turned my stomach!!!
On 3/29/18 at approx. 5:15pm I place a drive thru order(#1 combo-onion rings instead of fries) at your College Street location in Beaumont, Texas, I was on my lunch break. I requested that the onion rings were not to be fried hard. At the time I got my order I check the onion rings and they were very over fried!!! This was the second time at this location this had happen to me, so was the reason for me checking . The young lady at the drive thru stated " I didn't fry them" at that time I asked for a manager, he or she never came to the window someone told the lady at the window new onion rings were being fried, again I asked for the manager who again never came to the window. This was very poor customer service and the manager's neglect of a customer's request being ignored was unacceptable. I plan on NEVER going to that store again. I would like to contacted about this unfavorable visit.
They pay no attention to the customers who dine in. You wait forever
Store5236 I I Irvine
In addition they were out of ice and both soda machines were empty except for Diet Coke
Staff totally didn’t care
I went jack n box 2814 sunset blvd renton wa 98056. I did try call other stores b4 write this no one answer after many attempts. I arrived to place order MANY teenagers were there. They told me they could not serve me all food on menu.cook walk out. But they were frying food. I ask did tell manager yes.it make no since fry food but no sandwiches. Thanks
Worst customer service ever. The employee didn’t ask me for what I wanted to drink. She just added a drink and charge me extra. Told her what happened and never fixed my order. Also could not hear her over the intercom. At least they got the food right even.
on 02-18-2018 i stopped by your location on 7260 n stemmons fwy 75247,i ordered 2 sausage breakfast jacks, told them i wanted my eggs well well done even if they burned it. your employee yell at saying we cant do that, so i said ok just make sure the egg is well done. your employee told me so i have 2 breakfast jacks and gave me the total price, i looked at the screen and i did not see the sausage, so i asked i wanted sausage, and your employee started cursing at me saying for me to get the order right. i was so mad i left and will not ever go to your facilities again, i would always stopped by there every morning and order the samething. i got to my job call the store to speak to the manager, when i got her on the phone she had the nerve to tell me, sorry sir but you have the wrong store and hung up on me. how could i dial the wrong store when the phone # is on the receipt. i hope something gets done, cause when the manager permits all this to go on, that is not good for bussines.
It's happening! I don't want to believe it but it's happening! The regression of human intelligence. This is the THIRD time just this week that I have ordered from a fast food restaurant and this order is by far the most disturbing. The order was 2 bacon, egg and cheese biscuits. I had NO idea what I received. Is this a muffin, some kind of .... CHICKEN?!!?!? Oh, and they refuse to answer their phone. I called a different Jack in the Box and she said they probably knew they screwed up. Some might think I'm being sarcastic, or humorous. I gave you all fare warning. This has become or will soon the norm. And I want my money back.
Jack in the Box has become the worst of the worst I don't know what's going on with these restaurants but they are definitely going to have to get better and I have let it be known that I will continue to put a complaint in until they get it together the employees are rude some of them are very nasty and trifling looking and on top of being nasty and trifling looking they have the audacity to have an attitude the one on Henderson Street and Fort Worth Texas downtown right next to Harris hospital is one of the worst and I just left there and I submitted a complaint online and reference to the rude cashier named Stephanie that thinks that she has a right to tell somebody that they can give you five napkins and that's considered extra and they can't give you any more than back and then close the window on me when I told her that I was going to file a complaint with the corporate office I have a problem with the one on South Freeway as well which is close to John Peter Smith Hospital right by the freeway and there's also a gas station over there I believe it's QuikTrip so the one at 929 Henderson Street Fort Worth Texas and the one at 1001 South Freeway those two locations are problem and I will continue to put in complaints until the problems get resolved. My mother and I go there quite frequently and we spend a lot of money there and those employees need to understand that they are there to serve the customers and if there's nobody coming in there buying any food they will not be there now my receipt says Jessica as the employee name but she had the nerve to tell me her name was Stephanie but that's not what my receipt says now the one on South Freeway my mother went there just a few days ago to get a bowl of rice and some egg rolls and they told her that they could not sell her a bowl of rice she had to buy the whole Teriyaki Bowl but I just bought a bowl of rice at the one on Henderson Street prior to that so somebody lying and a customer should be able to buy a bowl of rice and they are suppose to be charged a dollar and something like I was just the other day but go to the one on South Freeway and the cashier will tell you that they cannot feel you a bowl of rice and that is a straight up lie and something needs to be done about these employees it's ridiculous
i asked for the value deal of 2 crossiants for 4 bucks and was tol it was over so i got 1 crossiant for 3.49 then i get home and 2 hours later on TV i see commerical for te value deals two crossiants i go to jack in the box every week but this kind of made me mad is it just some areas that have value deal i really dont think jack is being fair if this is the case and it dont say select locations on commerical
Jack in the Box has franchised latitude that is so outrageous a Breakfast Jack in one neighborhood can be a dollar twenty and in another neighborhood more affluent it can be as much as 285 some $3 not to mention their other items on the menu that they do the same thing I will never eat there again I will never ever have any of my friends either the ribeye Burger they had was the best thing they had me took it off the menu... Jack in the Box sucks
Me and my wife go to jack in the box on highway 105 in Beaumont Texas nobody answered the speaker so we pull up to window thinking it was broke saw someone walk passed the window didn't come to window looked right at me pull out drive-thru and employee smoking cigarettes talking to a someone in a car i think that was really unprofessional not to let us know anything
I went through the drive thru of the Atascadero Jack in the box. Address is 9000 W. Front street Atascadero Ca. 93422, on Nov.10th 2017 at approximately 2:00 am to order some food and milkshakes.The gentlemen from inside the store started taking my order. I was in the middle of placing said order when i ordered oreo milkshake and i was told they had none. I commented on the fact that they are always out and continued
placing my order when the guy erased the screen off what was already ordered told me to keep moving and wouldn't take my order. I was never rude or out of line at any time. I then asked thru the drive thru screen for his corporate's phone number. He at this time ignored me and when i pulled around to the window he was hiding in the store and wouldn't respond to me at the window. I am highly Diabetic and mentally and physically disabled. My blood sugar was off and i needed something to eat. It is quite a bit of effort on my part to deal with the amount of pain i had to go thru to drive there just to have the man working at that time(I can't give you his name or any other info about him because he refused to even show his face at the window. After waiting for a few seconds i was left with no choice but to leave with no food.
This store, again 9000 W. Front street Atascadero Ca. 93422, is always turning customers away without being able to get a milk shakes as early as 10 pm some nights. They are a 24 hour store and you can never get a shake during late night hours. a lot of times it can be a busy Friday night.
I don't know what your policy is about refusing customers items you are not out of, but i worked in food service for over 15 years and u don't do that. You never treat a customer like i was treated.I am glad i was able to get a snack else where before i experience any worse side affects from needing to stabilize my blood sugar, I would appreciate if i would receive a response to my complaint in an email as soon as possible, so i can make sure this kind of treatment not be condoned and prevent anyone else disabled or not from having it happening to them in the future.
THANK U FOR TAKING THE TIME TO READ THIS AND HOPE TO HEAR BACK FROM SOMEONE SOON!!!!!
PS. HAVE A NICE DAY
Employee did not want to give refund understood she couldn't so told her to remake my food she did and then didn't give me no salsa and tacos were put in there like she didn't care she got in my face after I didn't tell her nothing and started telling me that she is irritated because she is the only one there I waited the first time and when I came back she said she knew that she gave me cold tacos experience was just horrible at jack in the box ovation 1102
Joanne Zarola Falconer October 20, 2017 at 5:22 pm
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Today I had an appointment in the city of El Cajon, in san diego. Between the hours of 10:00 am and 10:30, I was going to stop by the Jack in the Box on the corner of Madison and Second street. As I approached the side door to enter, there was a slight raise in the concrete and no warning and I tripped on it and landed laying on the ground. I am 68 years old. I badly hurt my drawing hand, and yes I have been a professional artist and use my left hand, and it broke blood vessels, however, I am not writing about that …I also hurt my left knee. But I laid there and not a soul came out to help me. Someone who looked to be getting off work walked by and I called to him to get me some help. so I could get up. I was not able to by myself. about five minutes later a young boy who looked like he could barely pull his pants up let alone me, a worker there said , oh what happened. I told him I fell please get me someone to help me get up. Another few minutes passed and a worker who was unloading inventory came and said oh what happened and ‘we’ll get some help
Not a manager, not a worker, no one came to see if I was alright. Treating me like a sub human being…very humiliating and cruel. Finally a kind CUSTOMER asked if he could help me get up. I let him and God Bless him I would have laid there all day had he not helped me. I went inside no manager to be found. The customer was concerned I had internal bleeding but I said it would be okay I guess but it is very sore now. … I called your corporate office in San Diego, and was sent to a message machine. No response and I called back to add some additional information to my report over the phone…and no answer called four times. ..Is this how Jack in the Box treats people? I can only pray my hand isn’t destroyed for my art…but that isn’t even the issue. the issue is I am NOT homeless,i am a CUSTOMER who was TOTALLY IGNORED AND THEY DIDN’T CARE IF I NEEDED AN AMBULANCE, HELP AND PROBABLY ALL LAUGHED ABOUT IT. CHECK OUT YOUR DAMN VIDEO CAMERA AND SEE WHO HELPED ME??? HORRIBLE TREATMENT BY TERRIBLE PEOPLE . so NOW off to find (if you can) a place where you can send photos of my hand. VERY humiliating, and cruel treatment
NOT A SOUL came out to see how I was feeling, could they help me get up, did I need an ambulance they treated me like SCUM..as I said PLEASE REFER TO THE VIDEO 24 hour can you will see, no one cared
Ordered a buttery Jack without the sauce garlic sauce substitute for mayonnaise when I received it did not have mayonnaise it had the garlic sauce took it back in and the staff was argumentative call me a liar then I asked for my money back and they continue to be argumentative the whole time very rude.
Establishment was very dirty and stunk by far the shittiest Jack-in-the-Box I’ve ever been.
Also the receipt clearly says substitute mayonnaise.
And I insisted to keep the original receipt in which they argued about.
I pick up 2 tyeri bowls and 2 large unsweet ice teas, two egg rolls. I spent 16 dollars and change, I got two sweet teas no ice, no soy, no sweet and sour, no napkins and rice in bowls was cold. And this not the only time everything was wrong. My husband is home and I picked up our lunch, and I have 30min for lunch. And I didn't even get a ticket
4:33 am on 9/17/2017. I went to the drive thru at JIB #8206 in Waipahu Hawaii. Made my order and went up to the window to pay for my order. Upon getting to the window, I noticed a small cup of water, but while ordering, I had asked for a med cup of ice water. This cashier had an atritude, but I compelted the transaction. After completion, I told the cashier," You need to be a little nicer and not have an attitude. Ithe was your mistake, not mine!" While talking to her, she closed the window on me. I then went elsewhere and called the manager. Within 10 minutes, I was there for a refund, but the manager had just left!!!
Hi my name is betty flores I am making a complaint on a manger on duty at 4319 vancejackson sa ,TX 78213 me and my husband went today on Sept 7,2017 we were at the door at 6:24 am I knocked she looked at me and went to the drive thru window then she decide to give me a hand signal that the dining area was closed I gave her a signal told her it past 6:00 she notted her head and walk away why does the reastraunt have business say dining room opens up at 6:00 am me and my husband love to go here for our Brkfast every morning would like to get a email bck saying what was the reason we couldn't dine in this morning hope this goes to a manger that takes reports like this seriously thank you hope to here bck from a main manger
We went to jack in the box. And before we left we checked order it was wrong we thought it was ok before we left when we got home the order was still short. We called no answer we went back the next day and the manager would not help us and said we should have gone that night. Thank you
My complaint is that this facility don't want BLACK women working there. When this black person was hired she was told she would get 35 to 40 hours.
That she is not getting. The lead worker is suppose to train her for 4 days. That is not happening. She call to the store to find out what her schedule was n she was told numerous time that the supervisor was not there. Yes it is a black man working there but the employees don't want a black female working. That is call racism and prejuice. Please correct this problem.
Thank you for your time. Have a bless day.
I went to the jack in the box on culebra and Callaghan and they didn't put half my order in the bag..this isn't the first time they did this either..this is about the third time..we keep trying to call so we can go back and get the rest of our order and no answer..I called ten times in a row..I dont want to go back cause they are slow and don't answer the window for about 10 minutes. I am very upset about this poor quality service at this particular store..if someone can give me a call and explain to me how can yall fix this problem..210-638-8726
Check your Arizona store on riggs rd in Chandler never see a manager I always see an hear employees running store by themselves all Hispanics are related under different last names so. Won't be conflict don't speak English
Been there many times. Mess up my order almost every time. The other day I came threw the drive threw and ordered 3 burgers and 2 small fry. Got home and the fries were cold, 2 of the chicken sandwichs were hard as a rock and the 3rd burger was something completely different from what I ordered. The people in the drive threw were very rude. We came back the next day to speak to the manager about it the next day and she was even ruder then the people the night before. It makes me not want to go back!
Went in and sat down. Line at counter slowly moving. As I sat customer came in from drive up complaining of wrong food. After it thinned I approached counter. Rowena said " you want iced mocha?" I said no, just two tacos and handed her card for two free tacos. She opened drawer, put coupon in and slammed the drawer with emphasis. It took awfully long time to get. When she had them ready she asked if there's anything else I need. Asked for a fork and sour cream. She said rudely, " just so you know, that's extra".
Shaun heard and looked startled. I have been customer there since 1998 and never been treated so badly. But it's because of a big manager who's prejudices are affecting others and ruining dining in. His name is Parve and he is not customer friendly. And he has been shown papers for my service dog and he still gives me cold shoulder and evil eye. Also not having a person to talk to about complaint is wrong. Papers can get ignored as email. Person on other end can't .please call me. Next time will be discrimination suit.
No ketchup. No tea made. No Dr. Pepper available. Tables and floor dirty. Did not see a manager. One of the young ladies did bring me some ketchup from the kitchen in a container.
I walked into Jack in the box today at 1:50pm and I had 3 separate orders I ordered a #12 and 3 jalapeno poppers. which was order 423 and the order never got processed I am not sure why but the order took 20 minutes to get processed. I also ordered a number ultimate cheese burger meal order# 425 and also cheese fries order number #424 and because they took for ever with the order 423 the other orders were cold and soggy.
I didn't even have time to eat my food because I was on break and it was to cold but I didn't have time to go back. I really hope that this is addressed and that it does not happen again. I go all the time and I am very disappointed with todays services beside them taking for ever with my order i didn't get the ranch or sauce to go with my chicken strips.
I went to the drive thru #174 in Covina. I ordered 1 ssg croissant and 1 lg vanilla shake. When I got home, I found 2 tacos in the bag: not what I ordered. I paid $6.95 for food I couldn't eat. The drive back this Jack in the box would have been a waste of time for me because of my schedule. I will not be returning to this or any jack in the box restaurant again. I hope you rectify this matter.
I went to your store on 365. They said the computers were down and a tech guy would be coming out. Why couldn't these people pick up a pencil, take my order and add up the price? I left and went to the Port Neches store on Magnolia 77651. There, I got my order, they left out the tacos, the onion rings were cold, The burger didn't have the top bun, the ultimate breakfast had no bacon and only 1 egg. This is just too much. Just wanted you to know.
We were not greeted for 3 minutes, Food was warm and prepared sloppy, Sauce of some kind all on outside of tacos, Fries were luke warm and hard. Lobby area needed attention and tables were dirty
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