Customer Satisfaction Results
2.17 out of 5
2.17 out of 5 Stars
82 Consumer Reviews

Huggies
Complaint Department


Posted by Tina Mitchell
Jan 25, 2015 - Amelia, OH
Customer Service Rating
Bad
40

Hello Huggies, I am a new mom to a 4 month old little girl and have since tried multiple brands (Huggies, Pampers, Luvs, target brand) as i received many from our shower. I have to say time after time we have ruined outfits from huggies leaking out from the back and sides. Then I go to use the wipes and the tear too easily. To use what we have left I only use the Huggies at night when I know she isn't going to have a bowel movement. I am sorry to say I will no longer buy Huggies diapers or wipes for myself or baby shower gifts. Maybe some more research on your design would be beneficial.

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Top 82 Reviews about Huggies

The most popular submitted in 2015. Are you a Huggies customer? Use our online web form to create your own.

Customer Service Rating
Horrible
20

I have had an issue with Huggies size 2\3 diapers for the last 3-4 months and have logged a complaint on 04 May 2015. To my delight, I received a speedy response the very next day. This gave me some reassurance that Huggies do care about their customers. Unfortunately, I was wrong again.

On the 06 May 2015, Courier It was sent to collect a few sample diapers. On the 08 May 2015 I received a call stating that I would be receiving a voucher and am still awaiting for that voucher. Normal post would take 7-10 working days and it is now 12 working days and still nothing. In that time I've had to purchase another Mega pack for my twin boys and once again experienced the same problem.

I am utterly disappointed and disgusted, not only do you provide poor Customer service but you do not honor your word. I have wasted so much money using this brand of diapers and would not be making that mistake again. I would rather be loyal to a brand that values their customers.

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Customer Service Rating
Horrible
20

I found a foreign object embedded in one of the dry comfort nappy size 3. This caused a lot of discomfort for my little girl as she cried all the time until I changed her nappy. I am not happy at all with all the experience and would like a call back regarding this. The pack had the following MFS Date: 14:07 31 Jan 15 CT02. Best bef 14:07 31 Jan 18. I tried your care line: 0800-115711 and 011 913 3170 and they both seem not to be working.

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Customer Service Rating
Horrible
20

I am really not happy with the Huggins dry comfort nappy. My son is four months old now, and I decided to try Huggies Dry Comfort nappies size number 4 as his weight is 7, 7kg. I went according to the weight with the sizing of the nappies not knowing that the nappies are extremely small and leaks all over on the sides from top to bottom.

I change him regularly. I never leave he's nappy on for a long period of time. I am really not impressed with this product. It's really not worth all the money I spent and for 66 nappies in a pack. I really expected better quality with no leakage at all. I have never had this problem with Pampers nappies. I would really rather recommend the Pampers product to people as it's a better quality nappies and they do not leak. They don't falsely advertise there sizing.

The Huggies wet wipes are also terrible you can't even take them out of the pack or they tear. It's really not good especially, for a baby company. You would expect only the best quality from all company's that do manufacturing for baby products. Please if you could get back to me on the above mentioned

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Customer Service Rating
Poor
60

I purchased 2 packets of the night time pu, l up nappies in size L for my skn who is 3. I have used these beofre and never had a problem before until now. The first time I used them he woke up scratching and in a bitnof discomfort, I put him some cream on and it calmed down. Then for the next 3 or 4 nights he had the same problem but it was gradually getting worse, I took him tothe tooks amd hes had a reaction to something, I told the doctor that he had used them before and they said it sounds like a bad batch and to get in touch with huggies.

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Customer Service Rating
Poor
60

I bought 2 packets of Huggies Dry comfort, jumbo size 3 as I always do. The first packet was found to be faulty- there is no outer leakguard- and being a patient person, I used it. My irritation came about when I opened the second packet and found the same problem! I am now unfortunately stuck with it. My 4mnth old is now constantly soiled with wet nappies!
I like Huggies but am now afraid to buy another packet! Huggies, I would like a FULL refund for your awful product as well as a Huggies brand of diapers that have the outer leak guard!! Give the customer what you promote!

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Customer Service Rating
Bad
40

I'm a parent of four boys .... I bought huggies diapers size 3 .... The inside back part of middle has hard grans which scrap my son upper butt .... I bought two boxes they were all like that.... Not very happy!

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Customer Service Rating
Poor
60

My daughter pees right through them and she's only one year old. I have had to double up the pampers to ensure that she doesn't soil her clothes

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Customer Service Rating
Bad
40

I previously bought the huggies nappies (red pack no.5) & upon opening I got this weird odour. I thought it was just the pack until I bought again. the same issue arose. the nappie itself seems to have a very strong "plastic" odour. it smells terrible. I am too scared to use this on my baby as the smell is very strong. I don't think that the nappie should be smelling like this? I have never experienced it for as long as I've bought huggies but the last 2 packs (different pack sizes) had this odour & I am so worried that it could affect her skin.

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Customer Service Rating
Poor
60

Purchased box of size two huggies from Walmart Tarentum Pa, Right tab has pulled of on entire case. Due to cost of diapers, we have had to use duct tape to use case, resulting in leakage of diaper. Entire case was bad, return other case to store in case this is an issue with all huggies. May go back to Pampers. 133 Custer Ave Vandergrift Pa15690.

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Customer Service Rating
Bad
40

I have been buying Huggies for my son since he was born! He is now 6 months old. I bought 2 cases of size 2 little smugglers for almost $50.00 each when I was still pregnant and I just opened them to use with my son and both boxes were almost completely unusable. They were missing the Velcro straps. I have never had that to happen before. And now I'm out $100. I'm considering switching to Pampers unless something can be done! I am so upset with Huggies and wouldn't recommend them.

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Customer Service Rating
Poor
60

To whom it may concern, I am writing to inform you that I have had a bad bag of diapers. I love huggies diapers and I have been using them for years. I have three kids and I've used them with all three.

I have a baby girl of 3 months and I bought a case of diapers from babies r us in Chicago and the stick Velcro on the diapers was not sticking on over half of the case.

I'm upset with this because it's a waste of money on that case. My baby wears a size 2 in diapers can you help me resolve this issue.

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Customer Service Rating
Horrible
20

I recently bought a bag of your diapers for my granddaughter. We used about half of them
and found at least ten of the diapers yhad no lining in them. We have used ur diapers before and never had a problem. I was alittle disappointed. I hope tashis will never happen again.

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Customer Service Rating
Horrible
20

I brought two packs l. I relised half way through the first pack the nappies were leaving red blistering marks at the sides of the blue strip inside rubbing. Plus the nappies seem to leak very often. Even other i change his bum vrry often throughout the day and night. Not happy and will not buy these again.. but my baby should not have pain due to your horrible nappies

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Customer Service Rating
Horrible
20

Hey, I have 3 boys and all I use is Huggies - love your product! Have tried all of the other brands (as they are cheaper) and nothing has compared. A very happy customer!

However I have bought the Christmas toddler Huggies twice now, once and then a break, and now again. The first time he got a huge rash - which I just figured was a rash as babies do get them all of the time. And just went away when I went back to the normal nappy.

BUT this second lot has flared up again and is just bout blistering :( I am wondering if it is the red dye used on the Christmas Nappy? And if you have had any other complaints? I have stopped using the Christmas ones and am back to the regular and his skin is calming down already.

Would love some feed back!

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Customer Service Rating
Bad
40

Hi I wanted you to be aware that the last pack of huggies I bought for my 10mth old there were about 4/5 of them where the tags were not on properly when I tried to fasten them they came right off in my hand I know this was probably just a faulty batch and am normally very happy with your product but you should be aware as they are not cheap and I hope this will not happen again it left me short and had to borrow some off a friend as am on a budget thanks for taking the time to read x

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Customer Service Rating
Bad
40

Hi I was quite disappointed to find that in the pack of size3 huggies i bought at the weekend from Asda i have already had two nappies that have only had one velcro fastener on the side instead of two! This therefore means that already i have two nappies im unable to use. Im disappointed as have always used this brand since the birth of my daughter 12 weeks ago - it has made me consider looking to buy pampers as i cant afford to purchase nappies that are not useable.

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Customer Service Rating
Horrible
20

I have bought several packets of huggies nappies and in one packet i found atleast 2 nappies without straps.
I over looked this problem beacuse it was only one or two faulty ones.
My recent pack had atleast 8-10 nappies with missing straps which i have the proof of.
I really trust huggies as i have used it on my previous child he is now 4.
My baby is now 4 months and some days when she wakes up the whole side of her body is soaking wet as it was leaking. I like using this brand as it is affordable,but why waste money on something that is broken and cant be used?

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Customer Service Rating
Horrible
20

Hello huggies,

I am writing today to complain about faulty nappies.
I purchased my nappies at my local supermarket like i do every fortnight and recently i have been getting a nappie that breaks. it was onky here and there out of a few boxes, but this box i purchased just the other day has had 11 nappies snap on my when its time to use the sticky tab. not only am i annoyed that im wasting nappies that are spose to be the best ones out, but i ak on Spp and cant not really afford.to buy excess nappies that i shouldnt of had to purchase in the first place.

Not happy
Sarah

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Customer Service Rating
Horrible
20

The diapers are no better than wrapping my babies butt with a towel. I am an engineer and cant believe the percentage of defects I have experienced. This company has failed in producing a quality product. The things LEEK like crazy. Urine everywhere! Unbelievable!

so I recently brought some huggies for my 8Month old believing the packing when they say how good they are and their ratings, well total nonsense they are constantly leaking and I mean atleast 3/4 daily! They feel like paper!..im sorry but i was just disappointed because im a single mom dont have much money to be spending all the time and the minute i get something good thinking there going to work out great they didnt...

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Customer Service Rating
Horrible
20

We love huggies but this last 2 months we got some faulty nappies the strips keep on tearing off when you pull the strip my baby is now 1year and 2 months so this is nat the first time we buy Huggies my brother is having a baby in feb we buy huggies for the new baby but this is now a problem if the nappys keep on tearing like this we wil not be buying Huggies nappies is not cheap so please get back to me regarding the problem thanx Jaco and Janine

082 528 6351

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