Home Depot Complaints Continued... (Page 1)

I purchased a privacy fence/gate combo August 22/19. The gate latch began to rub against the fence in April of 2019. called several times and finally it was adjusted. The problem has occurred again. I called and spoke with David on June 19/19 and he said someone would come out and he would call and let me know..No call back. A week later I texted him and he said repair the first week in July.. No show- no call. He said HD was very busy and he wanted to wait until he had workers doing another job close to my residence.. I texted him after that on July 3rd and he said someone would be out today July 11th. I have not heard from them so I have tried to contact AIS and David to see if they were coming out today and received no call back. I only have until 8/22/19 under warranty on my fence/gate.I believe the problem with the fence is that it has settled on the right side of the fence causing the latch to become misaligned. That side of the fence is loose and I am totally unhappy with it. I have 3 dogs and it not closing properly is an issue.
Home Depot was ALWAYS my GO TO STORE. I bought a lot from them. NOT ANYMORE...…………
This fence cost me $2000.00. I am not happy when I have to pay my billing statement monthly with product and employee dissatisfaction.

Employe was so rude to us this morning and she’s been there for a while now because is not the first she does this she feel like she can talk to how ever she wants just because she knows she were Hispanic

During the Memorial Day paint rebate, I sent 2 receipts for a total of 5 gallons of Deck Over paint. I mailed the rebate form and the 2 receipts in. I only received a rebate of $30. It should have been $50 dollars. I have tried calling Home Depot's Rebate center only to have a stupid machine keep saying the same thing, and never being able to speak to a person. I have called every number you have, either to be on hold, sent back to the same stupid machine I was trying to get rid of. I am frustrated and annoyed. Why don't you let customers talk to PEOPLE? All I want is the other $20 I should have received.

Everthong about this comany is deceptive. I bought a bosch dishwasher at the emeryville ca store. It scheduled to be delivered and installed on june 28th 2019 between 1130-330. The delivery person called me 200 pm to tell me item was damaged, and would i like to take delivery. I said no. This is my 3rd negitive experience with hd. This was the last straw. I cancelled the order and purchased the same item somewere else. I will never do business with hd again.

So I rented a concreate saw and was asked if I needed. A blade for it. Really. Renting. So yes need a blade. Duh. But what they don't tell you is they charge per hour for saw. Then 49 bucks for a blade also. That's not right. 5 hours and total was 117.53. You should not have to pay more for a blade. Should have only had to pay. 68.53. Home Depot. You just losty busy contractor business. I'll go to Menards from now on

On 05/13/2019 I order a Versa Tube carport from Home Depot. Today is 06/26/2019 and I still do not have the complete product. When I placed the order, I was told that the product would be shipped in two separate deliveries, one for the steel framework and one for the roof panels. The first delivery occurred on 05/31/2019. Since then, I have called Home Depot 3 times and emailed once trying to find out when I will receive the second delivery. (No reply to the email). The second call resulted in a credit of $150 due to the inconvenience. I really appreciate the credit, but it does not solve the problem. I still do not have the roof panels. The last time I called, I was told that the second delivery was scheduled for 06/24/2019. I waited at home all day that day and the next day with no delivery and no contact. If you cannot supply the roof panels, please just say so and I will buy them elsewhere. This ordering experience reflects very poorly on Home Depot. In past years, I ordered 8 Versa Tube carports from Northern Tool & Equipment and had no delivery problems with any of those orders. I wish I had placed this order with Northern Tool instead of Home Depot.

My complaint is about an employee who works at the Home Depot in Fresno, CA. Near Shaw and Marks. Bill McDonald is the employee there who was rude, inconsiderate, and completely shut us up without allowing us to have a word out. Our freezer broke down within the week we bought it and was told we could come in and exchange it since it was a BROKEN item that was sold to us. When we got there, Bill refused to exchange the item even though it was in stock and said that “the only way to do this is to put the money back on the Home Depot card and buy the other one again” EVEN THOUGHT IT WAS A STRAIGHT EXCHANGE. My father could not find his card, he even went back to check again while I waited at Home Depot. Bill refused to listen to us or anyone else in the store and told the other employees to put it back on the card even though my father did not know where his card was. Bill belittled my father and I and made us feel like we knew nothing and that we were idiots for even saying anything. He even said, “don’t argue with me, alright? You don’t know what you’re talking about” even though my father was not arguing, he was upset that his freezer broke down with all the items spoiled and ruined inside of it. The items was in stock the whole time, we returned the old freezer. This was going to be an easy exchange but Bill refused to listen to anyone and then he disappeared while other kind employees tried everything to reverse the transaction even though it was impossible because it should have never been done in such a way. The employees even said they could’ve done an exchange the whole time but bill told them they HAD to do it his way. It is so upsetting and I felt so bad for my father I went ahead and bought the freezer with my own Home Depot card. Not omg did my dad get screwed over, but I went ahead and bought him the freezer he desperately needed all over again because of Bill McDonald’s inconsiderate and arrogant actions.

A. I ordered Delta Classic 400 Curve Barh and Shower Kit at Amsterdam NU store on Sunday, May 5, 2019. Total cost including tax and shipping was $1183.68, charged to my credit card that day.
B Units arrived 5.20.19 damaged. Husband called Amsterdam store. They refused to pick it up. We had to hire a truck owner to help return it to store. No one gave us a receipt for the returned unit. My credit card was NOT credited for the $1183.68.
C. Second delivery on Wed., 5.29.19. Husband was home, held delivery crew while he inspected units. Damaged so he refused to accept and units were returned to store. Husband was told their unit would be ordered. Two plus weeks later no unit yet. Second unit WAS credited to credit card.
D. We went to store on Sat, 6.15 to inquire and were informed the third unit was NEVER ORDERED. Spent almost TWO HOURS working with Customer Service Associate Margaret to get third unit ordered with some discount for our troubles! Finally after calling “Resolution Dept.” we were given $349 gift card to apply to purchase and shipping cost. Another 25 minutes to process the order with use of gift card. Left store at close to 1 PM with no physical copy of any order (Margaret has no way to print out anything).
E. Checked monthly credit card billing to find that the first order that had been returned on May 24 was never credited to credit card! Called store at 8 PM, asked for manager and Elasio, Asst. Manager handled the issue. Within 30 minutes he resolved the refund of first unit. He took a photo of the receipt with the refund and emailed it to me. He also confirmed the order that was placed for the THIRD UNIT today.
F. Before leaving the store today I left a not for Manager Carm Carbone to call me. I wanted to tell him how impressed I was with Associate Margaret and how she handled the issues today. Carbone NEVER CALLED ME BACK AND LEFT THE STORE FOR THE DAY.

Clearly there is a reason why your Customer Service is rated 1.5 out of 5 stars! Rest assured we will never use Home Depot again for any purchases and with either use Lowe’s; a local vendor; or online service. I would like a personal phone call at 518-229-7191 or an emailed reply to this complaint but I am highly doubtful that either will happen. I am the CEO of a local organization of approximately 250 full time employees and I know that if my customer service was half this bad, we would be bankrupt. Home Depot has miles to go before any discernible Improvement will result in anything approaching a satisfactory rating.

On January 13, 2018, we received a refrigerator that was purchased at Home Depot that included delivery and installation. The installation of that equipment was not conducted properly and the water line to the unit slowly leaked water onto the floor and into the finished basement of our home. The damage that was incurred involved the kitchen floor, the ceiling (floating wood support, insulation, drywall, and fiber optic system) in the media room basement, possible wall damage, carpet, sub-carpet and raised wooden flooring system. There was difficulty working with Home Depot, then Freight-Rite that installed the unit and now with AmeriClaim of Ohio and McCord and Associates.

The damage began on or around the installation date of January 13, 2018. The claim finally made its way to AmeriClaim on July 31, 2018, and the damage was inspected on August 27, 2018. An incomplete quote was provided on September 8, 2018. The house was reinspected, but they have not provided any documentation on that inspection to us. No repairs or mitigation has occurred.

My vehicle was hit underneath their contractors awning, about 50 ft from the camera, the film showed that the guy hit my vehicle got out looked at it and then just got in and drove away, could see the license plate and everything but once you zoomed in, couldn't read the numbers , why would you have a camera outside to make sure nobody steals your products when you can't even tell who the people are that stole it??? Pretty poor, and took 5 weeks to get the answer go figure

I went in today to pick up a couple items. When leaving there was no one to check me out. It was all self checkout. I'm getting old and not very skilled in computers. As we speak my 24 year old daughter is typing this!!! There were groups of 2-3 employees hanging out in the isles. chit chatting amoung themselves doing absolutly nothing. I think ya'll could get a couplr of checkout folks for us old people. Well as a result I may be shopping elsewhere.True Value comes to mind!! Let me know what ya'll decide????????????????

My parents recently purchased a Frigidaire refrigerator from Home Depot. They had a repair company, sent by Frigidaire, come in less than 48 hours.
The Freezer was not working. This repair person said the fan was not plugged in. After the repair the Freezer still was not working. A second repair
was scheduled again by Frigidaire. this time they were told the unit needed a new compressor,evaporator and several other parts that the repair person wrote down on paper. My parents are both 89 years old. Home Depot wanted to bring a LOANER refrigerator until the new one is fixed. They live in a condo that has no room to have another refrigerator setting around for at least a week. They want the refrigerator removed and their money refunded. I have spoken to both representatives from Home depot and Frigidaire. Neither one is willing to provide the customer service needed to resolve this issue. I understand there needs to be policies on return but this is an extreme situation and no one would want to keep an appliance of any kind with these issues less than 30 days from purchase.

I have purchased from home Depot for many home depots throughout the West coast and have never found one to be as disorganized and unstocked with the proper supplies as the one in Sierra Vista Arizona the lumber I purchased was supposed to be killed dried but was very wet in fact most of it twisted before it could be used within a matter of days after being exposed to the air outside . The pickup section of the store is always blocked with contractors who parked the truck under the cover and walking and to do their shopping rather than wait to buy stuff and then pull in have had to wait up to 35 minutes to be able to get in to get supplies from the pickup section or else have to take him out into the parking lot. Recently went in for some basic tools and was told I have to shop online they don't carry the stuff I need in the store unlike most home Depot stores. Sorry to be so bummed but I used to go to home Depot a lot now I'm going to go to Lowe's they have better lumber and better tolls available.

I rented an auger from your Eugene store and paid a fifty dollar rental fee and a 100 dollar deposit. The auger didn’t work so I returned it to the store rental center. They tried to check it out to see why it wouldn’t work and they couldn’t get it to work either so instead of refunding my money they only refunded me 72 dollars I asked why and the manager said because I didn’t call him so out of the 150 dollars I paid they only gave me back 72 I was not happy and asked customer service to let me talk to a supervisor and they gave me back to the guy managing the rental place again. So I didn’t ge5 any satisfaction. The reason they said they couldn’t refund my deposit is because I didn’t call them. I didn’t have any phone reception where I was at the since we didn’t use the machine it was very clean when I brought it back. I don’t understand your customer policy but I won’t ever rent from h9me depot again.
Thank you Carl Galliway

On or about April 16, 2019, we purchased a Rheem Hot Water Heater at Home Depot. The cost was approximately $350.00. We asked the clerk to have someone contracted by them to do the install. On April 26, 2019 Rick's Plumb Pro did the install. I asked the man who did the install if I get my military discount now, he said the Home Depot will take care of the discount. I used my Home Depot credit card which the installer scanned my card for payment.
On or about May 27, 2019 I received my Account Statement and noticed the military discount was not applied and also noticed the statement read I owe $922.96. I went to the Home Depot store where I purchased the Hot Water Heater and asked the clerk why the discount was not applied. She could hardly speak English so she got a person named Santos who said he was the manager. He said he would take care of it, made a copy of my Home Depot card. He then left and we watched him get into a vehicle with someone and drove off. So I waited, nothing happened. I called the number listed to file a complaint, 1-800-466-3337, on May 31, 2019. I explained the situation to I think he said his name was Julian. On May 29, 2019 we went back to the store and talked to a clerk named Autum(sp) about the military discount. She said it couldn't be done because the statement was not itemized. I said all you have to do is look for the price of the unit and apply the discount. She said NO. So I called the Customer Care number, 1-800-466-3337. I talked to a person named Julian and explained my issue. He said he will call the store, place me on hold, then tell me what happened. I was told the manager would call me for an explanation. He didn't, a clerk did. She said the discount would be applied, all of $35.00. Now my issue is if the discount is $35.00, the unit was $354.99, why did it cost $503.84 to install.. I'm sorry but this is ridiculous, something is very wrong here. This needs to be investigated, I worked as a store Manager for Target and installation is never almost twice the cost of the item. And this person Santos should not be a manager, he doesn't have time for a customer, lunch is more important?

I was appalled by Home Depot NOT being able (they said) to lower my interest rate!!! I have been a faithful customer, NEVER been late on my payments, and I have been a loyal customer for 2 years. I was told by a customer service rep that they (Home Depot) review an account every 6 months in order to reduce interest, HOW then has my interest NOT been reduced? Like I said, I am a good customer. I explained the latter but was told NO. I will close my account w/ Home Depot, it is obvious they don't value a faithful good customer. Just sad.

This is in reference to Bay County, Fl since hurricane Michael. Let me Begin by saying this really concerns last to orders I've received express deliverey. The last two deliveries I received wrong material, which had to be corrected which cost me down time and considerable adgravation, the first was about two weeks this time is going to be a week, which cost me time making repairs to property. I reside in North Bay County, Fl. The local store is in Panama City, Fl. Since hurricane I've purchased almost $4000.00 on tools and materials. So for this reason I request a $100.00 store credit for my extra troubles and fairness to me..Bobby Bruecher (8505737270), Thanks

Hello, I am a vendor/merchandiser with the plant nurseries that provide live goods to The Home Depots in Westerly R.I. and Waterford, CT. I have 15 years experience in Westerly and approximately 6 or 7 in Waterford, primarily part time. In all the years being in these locations, or environments, I have not had an associate harass, attack, or question my abilities to do my job efficiently...until recently in Waterford. As of last year when I started working in Waterford full time with the plants, a garden associate (Linda), whom I hadn't seen in this store before last year (2018), has taken a dislike toward me because I have made complaints to the manager that she will do the merchandising job, while I am there, and when confronted about this by me, she has literally yelled at me in front of customers on busy days on many occasions, as well as direct her anger and dislike for me TO the customers, calling me "crazy" and "sick", (to the surprise of the customers as you would expect). My formal complaint is that an associate, vendor, or other employee on the premises of any business, should not be allowed to react in such a manner toward another employee or vendor. The manager has spoken to her about this issue a number of times but she continues to "lash" out at me with no apparent regard for the rules, etiquette, or reprimanding, especially when the manager is not "in house". This situation puts a challenge on me to perform my job to the best of my abilities while in this store. I will not be bullied out of my job, nor will I tolerate defamation of character expressed to customers by this associate. I have an outstanding reputation with my employers as to my work and work ethics. I would appreciate a resolution to this problem so I can continue to do my job of merchandising plants and servicing customers in the way that is beneficial to all. I will continue to pursue my case against this associate as long as the problem continues. Thank you for your time.

I was in Home Depot last week and this is my experience. The check out area had been remodeled and there was one person checking. I don't use the self check out so the check out line was long and slow. But the contractor area was well staffed with four people stand around mostly doing nothing. I talked to one of the contractor area workers and she didn't think this change was good either but she was just an employees and there was nothing she could do. Home Depot is near to my home. I use (used) it more than Lowes.... I am glad we have a Lowes so I don't have to go to Home Depot any more. If you decide to change your check out arrangement, let me know and I may be back. Tom

Dear Sir,
I placed an on line order #H4605-201086 for a garage door, opener and installation on line through my cell phone.
I didn't go to the store to order .
However , I placed the order for the services to my 2nd home 419, Glyndon street NE, Vienna ,VA 22180 on line.The order was automatically transferred to the store in Merrifield Store,Fairfax ,VA 22031.
The order was originally placed on 5/26/2019 from my cell phone .
I wanted to cancel the order on 5/27/2019 .
I called the store several times.No body will pick up the telephone.
It took me atleast an hour of waiting before any one could answer.This was very painful experience.
Then the store person Dwayne told me that ,I cant be reimbursed and that I will have to come to store with the credit card .Note that I originally did not go to the store to place the order.
Dwayne also told me that He cant forward the check for reimbursement either.
THis is a horrible policy that Corporate organization has to fix.
I live more than 300miles from Merrifield store.
It will take me 6 hours drive to go to store from my primary residence in Bluefield,VA..
I would like to receive a call from your corporate office and rectify the situation and be reimbursed for atleast the cost of the transaction without my travelling to Merrifield store, Fairfax, VA,
Sincerely,
Dr.Syed Ahmad.
304-5312325 cell.
276-3262638 off.

Went to purchase a mirror for my bathroom which is under going a remodel at the Home Depot on Pierson rd in flushing, Mi around 10 am on May 26th of 2019, asked sales associate for assistance on getting the mirror so she paged for some one to come to the kitchen and bathroom area. After waiting for about 10 min I asked was anyone available she explained (and she was very sympathetic about it) I’m sorry but that person won’t be in till around 10:30. I politely said thank you and left to go to Menards. You can’t be serious that there was no one in that whole store that could help!!!???? So I basically drove all the way out here just to look at a mirror I wanted but couldn’t get it cause you don’t have the freaking staff????? This is why I hate Lowe’s left and why everyone one I know says homedepot customer service is horrible because it is!!!! How bout y’all open when up at the time your gonna have staff available to help customers!!! Are you serious right now!!!!

You sent me an email today asking me to verify my email address and authenticate my response to a question about my experiences with a Ryobi 40 string trimmer. I had spent some time reviewing questions for my own information and happy to answer the question when I got to it. Then I got the email. Clicking on the box (5 tries) got me an error message saying the message could not be sent because of a 'syntax error'. Since I added nothing to that authentication the error had to be in the program requesting it.
I spent the next hour trying to contact by email any version of your customer service or customer care departments with absolutely no success. I got stymied at every turn and every email or link you provided. I am thoroughly fed up. I see no reason to try to help your customers in the future by providing information about my experiences with your products or to even purchase the product that I indicated in my response. . Can you provide one?

I went to home depot to get mulch went to the regester and sales person I had to get it myself ther was no one to help I am a senior and lifting 10 bags of mulch and 5 bags of potting soil was very heavy there should be someone to help with heavy items I was very disappointed of the service I shop at home depot all the time

It appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE microwave, a product purchased over one year ago has a defected handle.
CEREAL No: HG264108A
MODEL NO. JVM3160DF3WW
MANU MAY 2016
FCC ID VG8XMO44KYY-GE
DHHS CODE 1430448 000
VAC/Hz 120/60
I have contacted GE and to no abele, I purchase the Unit at Home Depot Coral Springs, and is new I am 70 years of age and leave alone there is no reason why this handle should had broken off this way. I
I Called GE/Appliance returns and parts department customer service line they inform I needed a new part and I made the purchase on 04/25/2019 – at the cost of $45.16
To my dismay the part is not closed to what I order. The handle it’s not even closed to what it should be. I call 1 877 959 8688 and was unable to get an agent to help, it keep sending me to the Web Portal. I was able to enter my order and I was astonish to find that there was a charge $ 36.25 for the return – and it was not even my fault that the part send was not a match.
Please contact GE and let them know that I need the correct part for this...I leave in fix income and cannot afford another microwave.
please help.
thank you,

Home Dopot
I took a trip to the Home Depot Store at 3500 S. Demaree, Visalia Ca. to purchase 32 yards of carpet for my master bed room. On the first day Tuesday afternoon, may 14th I went with my wife to select color and style, we looked at samples for 20 min. never did find an associate. So on the afternoon of the 16th and 17th of May I went by myself to try and find some help with our purchase. No luck They have people working ( I think) all over the store. Had no one available to me in Carpet. I did stop a associate from another department and he was very helpful in selection and price. I did not get his name….. so….. armed with this information I went back to the store on Saturday May 18, 2019 with check book in hand to spend $1500.00 for new carpet. My wife and I stood like dummy’s along with at least 6 other people trying to find someone to take our money in the flooring department. Finally I left with 2 other elder ladies that was really upset and was quite verbal about their feelings.
• As a side note This store had plenty of personal available handing out hot dogs and other promotional items. But no personal on the register’s to take people’s money. There were 3 employees standing at the self-check out talking but no one cared that people were walking lout upset and mad.
This is not the first time I have called this to your attention I purchased a Kitchen spent $15,000 on Cabinets and ended up going to Lowes for appliances because of the same problem.
Please contact me with your solution to this problem. Thanks Richard Cummines, 3949 W. La Vida Ct., Visalia, California, 93277

my plumber went to your Cascade store bought a water heater he call me sales clerk come
to the phone give her my name visa card info on 5-3-19 on 5-7-19 the Napa employee
ask me with a invoice with my water heater on it. We work in the same building the plumber
called me on the office phone , regardless what come up on the phone I gave her my name
and visa number when she did not see my name on the invoice that should have been a red flag. My name was in job description, I call them this morning to correct it they could not spell had to spell everything to them. The manager was trying to justify everything his name is Kevin Hicks he is not management material
Regards,
Johnnie Marie Williams
770-757-2959
404-766-7809
470-355-3820 ext 110

I purchased a Whirlpool side by side refrigerator from my local store ( #704) and it was delivered on 11/20/2018. When it was installed, the delivery people scratched my new laminate floors. I had to file a claim with the subcontractors that home depot used. It took three months for the delivery company to finally pay up for the repairs. When I purchased the new floors needed to do repairs, floor installer realized that the refrigerator was scrapping the floors. I called store # 704. They said NOT THERE PROBLEM, call Whirlpool. I called Whirlpool in Atlanta. They called service man in Southaven Ms to check the appliance. This was on 03/26/2019. The tech said it appeared that the refrigerator had been dropped somewhere in delivery process. Notified home depot. Still waiting for this to be resolved. I've filed complaint over phone with corp. I spoken with store mng Rico. Last conversation with Rico, after I gave him the paperwork from Whirlpool tech was that now he could resolve. I called about 2 weeks later. He said now he needs second opinion. I need this resolved ASAP. This has been dragging on for entirely too long. Please help me.

Respectfully,

Richard Nava

Worst employee treatment I have ever received. From customer service person (elderly gentleman) Jeff, HD store 418. This person is a bully, not only to customers but to employees. Every time. Observe him and you will see his rude aggressive behavior.

As a General Contractor, I stopped sending clients to Home Depot about 5 years ago due to poor customer services, ongoing problems with ordering materials (Ie: Late delivery, missing inventory at delivery time, etc.) and zero assistance to General Contractors vs. private buyers. Our kitchen appliance and fixtures order average about $ 10,000.00., The poor services has cost the company some serious money. Step Forward to April, 2015: Rebuilding a 2nd bathroom and laundry at my home, I met with flooring associate and ordered "Lifeproof Seasoned Wood" flooring. Explaining I was short of time and would like to finalize the order and schedule install. I have now been waiting for installation for over three weeks. This morning's install was canceled because my executed Lead Statement was never provided to the installation company. I had been waiting for the install crew for over two hours when I received a phone call that they would not be installing the produce today. Only this morning, actually the installer received the approval to move forward in an overnight email.

So, although my floor will be installed soon, I instructed a new client to purchase all bathroom fixtures, vanity, tub/shower and toilet directly from Lowes. I will continue to direct clients away from home depot and although they seem not to care, I known I am not directing client to a company that seems to have zero interest in Customer Services. Expect it will be another two years, if HD stays open that long, before I might give this company a try.

Let me start by saying I typically have a great experience at Home Depot and find the employees helpful or at least get me in the right direction to someone who can help me. However, today Thursday, 25 April 2019 I did not have my normal experience. I came into Teays Valley Home Depot in West Virginia because I have a broken window slat on my garage door. I was not sure if you carried the product so I stop by the help desk for assistance. The lady was very nice and told me she was not sure and advised me to go to the window department for help and she would paged someone. When I arrived no one was in the department. A gentlemen from another department advise to me to go to the Pro desk because they were the experts. The Pro desk said it would probably be a special order and sent me back to the window department. She radio paged Matt to meet me at the window department counter. After 15 mins of waiting another employee stop by to see if he could help me but was not able to make special orders. In front of me he talked directly to Matt via the radio and told me that Matt is on his way. Another 15 mins went by and still no Matt. The same employee saw me still waiting and apologized and recalled Matt and told me he was on his way. I waited another 20 mins with no Matt. I can not understand why Matt never came or at least told the other employee that it might take a while because he was busy with something else. I typically just walk away and avoid the business for a few months but I think it is important to let the Store Manager know about my experience so it does not happen to others. I went to the Store Manager office and found out he was not in at the time. The acting Store Manager was willing to take care of me but, I did not feel he really got or cared what I was complaining about so I decided to take my business elsewhere for now. I would like to make sure that the Store Manager is made aware of what happen because I felt like the acting was not going to make him aware. Matt needs to aware that if you are going to keep a customer waiting (which I do not mind - I waited 45 mins with no help) to let them know. I shop Home Depot all the time and never had this type of service -the store was slow and saw numerous employees but no one else seemed to be able to make a special order. Thank you for your time and your employees are typically very nice. I still do not know if Matt even existed. David Dixon 681-587-0450

Dear Sir or Madam
Hello , I'm usually not a problematic person but the experiences from these stores except one. First , I went into your store in Southaven, Mississippi about two- thirty on 4/21/2019 , I was just looking for a key to be made which I didn't anyone around in this area. So, I looked around seeing that of your some associates were busy helping other people which I didn't have a problem. I noticed this older Caucasian associate stocking ,not helping no one .I approached the associate and asked him respectfully can he help with getting a key made, point me to someone or page someone to that area, Your associate looked at me and continued stocking w/ no regards to helping me at all. I also waited about five minutes checking back to that area , the associate was still stocking which I asked him again because the other associates were still handling customers , the associate gave me a look like I irritated him and continued working.
I gracefully went back to the area finally getting an associate, who got another associate about ten minutes later . One associate had no idea how to make a key which the other associate had an idea but still experimented making a key I knew wasn't going to fit which it did not . The second incident happened at your Avalon store in Memphis ,Tn. the morning of 4/23/2019 , I walked greeting everyone then asking a male associate who was close to the key area ,he then pointed another associate, African -American lady. She looked at the key, putting the key into the key machine less than a minute saying with an irritated voice that if the key was made, your key brand labeled is too thick and won't fit .She then walked off ,not even attempting to use the other machine .
Lastly, I went to the store on Poplar /Mendenhall leaving the store on Avalon, I met this lovely soul ( Chastity) who was at the cash register when I walked in the store . She immediately noticed and asked me did I needed a key made which I replied .She left her cash register with no attitude asking my for the key , making the duplicate with no problem in minutes which I was in disbelief because I had to go through all these problems for great customer service.I mostly don't complain about situations like this but I had too because there was no reason for the people in those two stores to act terrible in any way .I will never go to those stores ever again but I will continue to go to that store having the best customer service.

Thank you for listening and have the blessed of days ,
Mr. Luther L .Alexander,Jr.
City of Memphis Firefighter

This item was advertised at this location;

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Model# 4190-54-CP
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$161.94
I live 5 min. from this location, Due to traffic it took 1 Hour to get there.
I am Handicapped an need to get a power cart to get around the store. Not 1 but 3 of your sales person's assisted me in a attempt to locate this item. After some time I was told that your store did not sell this item. Came home, DBL. checked your add, and found this add.
So, false advertising at it's best. Hope someone sues the Dollars out of ya.
Thanks for nothing, a waist of gas and time. I will not be returning to your store.
Kurt Krueger.

THIS IS WHAT I GOT IN RESPONSE TO MY COMPLAINT. DO YOU HAVE MY COMPLAINT OR NOT?
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Complaint Ivan Orisek-Home Depot-1555525122 has been created.
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1. BTW, your CEO's telephone number stated on your contact page has been disconnected.

2. It is nearly impossible to talk to a live person unless you are calling about online access to your credit account only - more on that is below.
It is necessary that you institute a customer service that makes it possible for us to talk to a live customer service representative. What you have now is unacceptable and possibly illegal.
Your online chat system sends us to Facebook Messenger and NOT TO A LIVE CHAT !

MAIN COMPLAINT: Online access to Commercial Revolving Account # 6035 3220 0947 5647

We have been your customers for some 15 years. Over the last several years, nearly every time we go to make an online payment, it does not work. This time, the person who does this gave it to me in complete frustration.

Today, I spent an hour talking to five or six of your people with no resolution. Some of them dumped me on another person in frustration.
It appears that your "new" online system is so unsophisticated that it cannot cope with the Ampersand in the name of our corporation - I & O Associates Mortgage - which has been on our credit card and on our statements since inception.

We were told to use only Explorer, then any browser, then myhomedepotaccount.com, homedepot.com/commercialrevolving, myhomedepot.com/mycrc but nothing works. Leaving the Ampersand out, as some of your people tried - which is not a feasible solution for us - did not do it either.

WE RESPECTFULLY REQUEST THAT YOU PROVIDE AN ONLINE ACCESS TO OUR ACCOUNT IN SHORT ORDER, BOTH FOR PAYMENTS AND FOR OTHER INQUIRIES AND PURCHASES. It is my considerate opinion - I have been working with computers for 50 years - that your IT people should be skilled enough to design a nationwide online access system that can cope with symbols in the names of companies. The current status of this issue is entirely unacceptable.

Thank you,
Ivan Orisek, President
I & O Associates Mortgage
2488 State Route 42, Forestburgh, New York 12777
Tel. 845-866-9971
IOMORTGAGE@aol.com

1. BTW, your CEO's telephone number stated on your contact page has been disconnected.

2. It is nearly impossible to talk to a live person unless you are calling about online access to your credit account only - more on that is below.
It is necessary that you institute a customer service that makes it possible for us to talk to a live customer service representative. What you have now is unacceptable and possibly illegal.
Your online chat system sends us to Facebook Messenger and NOT TO A LIVE CHAT !

MAIN COMPLAINT: Online access to Commercial Revolving Account # 6035 3220 0947 5647

We have been your customers for some 15 years. Over the last several years, nearly every time we go to make an online payment, it does not work. This time, the person who does this gave it to me in complete frustration.

Today, I spent an hour talking to five or six of your people with no resolution. Some of them dumped me on another person in frustration.
It appears that your "new" online system is so unsophisticated that it cannot cope with the Ampersand in the name of our corporation - I & O Associates Mortgage - which has been on our credit card and on our statements since inception.

We were told to use only Explorer, then any browser, then myhomedepotaccount.com, homedepot.com/commercialrevolving, myhomedepot.com/mycrc but nothing works. Leaving the Ampersand out, as some of your people tried - which is not a feasible solution for us - did not do it either.

WE RESPECTFULLY REQUEST THAT YOU PROVIDE AN ONLINE ACCESS TO OUR ACCOUNT IN SHORT ORDER, BOTH FOR PAYMENTS AND FOR OTHER INQUIRIES AND PURCHASES. It is my considerate opinion - I have been working with computers for 50 years - that your IT people should be skilled enough to design a nationwide online access system that can cope with symbols in the names of companies. The current status of this issue is entirely unacceptable.

Thank you,
Ivan Orisek, President
I & O Associates Mortgage
2488 State Route 42, Forestburgh, New York 12777
Tel. 845-866-9971
IOMORTGAGE@aol.com

I bought a washer/dryer from the Evansville Indiana East store in March with delivery expectations of delivery the following week.
As of today April 16, 2019 I haven’t got a delivery. I have called several times and been given different delivery dates but still no delivery. I need to do laundry and do not feel any of this has been acceptable. I plan to ask for my money back soon.

We started a remodel in July and met with a HD designer In Rohnert Park. She was very pleasant but not very experienced. It took 3 months to get my cabinets ordered due to long gaps of no communication and scheduling. When they arrived half of the cabinets has toe kicks and the other half did not. The cabinets on each side of the range were too large because she did not follow the measurements provided. Again at the longest wall measurements were not followed and the cabinets were given 3 4inch fillers on one section to make them fit which through the whole kitchen out of balance and looked terrible. My 9’ x 5’ kitchen island, none of the cabinets had toe kicks. We contacted HD immediately and met with the special projects manager, Trinidad and a different designer, Christine. We al decided that 5 of the cabinets needed to be reordered and my contractor would modify the toe kicks on the other cabinets. We discussed that once this was all done Trinidad would issue us a credit for all the mishaps and delays. This took another 5 weeks. My countertops arrived scratched and after another 3 months of delays they were replaced and we were given a $2k credit. I spoke with Trinidad today and he offered a $2k credit. There has been a 6 month delay of mistakes on Home Depot’s part. I am a Caterer and this kitchen is to be used for my business. I have missed out on $12k in business and that is on the conservative side. Not to mention, having no kitchen for our personal use and having to pay my contractor for modifications. I have spent over $60k at HD on this remodel and I have a Project Loan through HD for $32k. I feel that $6k credit is extremely fair when you add up all my losses.

I would like to address this to Home Depot management who believe that as a corporation, it is important to honor and reward Veterans, especially disabled Veterans by giving them consideration in your stores. I am a service connected 100% disabled Vietnam Veteran. I live in Waukesha WI and have traded at the HD since it was opened. They always took good care of me. In the past, I have had a HD credit card, and presently my wife has one. By identifying myself with my Veterans card I have always received a 10% discount. This is great, and I exclusively shop at HD because you have this policy. Some months ago, I was shopping at the HD store in West Allis WI when I came across oak veneer flooring, exactly what I needed for my condo. It is beautiful flooring. I did not have my wife's HD card on me, so I paid cash for the whole batch. I misplaced the receipt. I laid the flooring and at the end had 4 unopened boxes left. I took them to the HD in Waukesha. I went to the returns department where the clerk at the register refused he let me return them. I was under the impression that you could return unopened items for store credit. He soon became very defensive, and refused to give me his name. I asked to see the store manager and he reluctantly called the manager to the floor. Manager talked to the clerk, his name on my receipt was Jack. The manager belligerantly asked me the same questions that Jack did, and said I could not return the product. He refused to tell me his name and when I requested his business card he ordered me to leave the store or he would call the police and have me banned. Fearing for my safety I left. I need someone to call this manager to account. Is your consideration for disabled Veterans for real, or just a pretense? I prefer email response so I have a record of your response.

We have been working with Home Depot for 3 months on our kitchen. A project that was slated to be done in 6 weeks. While the General Contractors that HomeDepot have provided have been helpful. We have endless issues with support from the local employees in Warrenton, VA. 1. Starting with the designer who designed our kitchen and then quit but failed to keep any of the files on file. 2. Getting cabinets that were of lower quality than what we paid for and were promised with. While the managers at the store corrected the mistake, these delays have been ongoing. We finally received our updated cabinets (only to have them delivered by FedEx in multiple shipments with no warning from the store). Next, the countertop. - Home Depot sent us their contractors to do the measure. The sub sent people who were incapable of communicating but only communicating additional charges. While we agreed on the measurements of the countertop, when it was finally delivered it was wrong. Despite numerous attempts to try to talk to them, I was told this is what we ordered. The counter was installed but was short everywhere, and according to the general contractors did not meet code. We're now 3 weeks without any update on resolution. Eating out every day for all meals is getting a bit cumbersome as well as laundromat bills. I'm raising this as an issue to see how Home Depot plans to resolve this.

I will be sending my bills for all meals and an itemized listing of laundry charges.

I can be reached at 540.428.4352
anitavw@msn.com

My husband is a vet and has been purchasing large purchases from home depot in sevierville tenn for over 5 years ( since we moved from ohio) and has always gotten a va discount until today. My husband has a va card from the va with his picture on it and us army on it, they Refused this the manager says this did not prove he was a vet. How can you say my husband is not a vet when the card is for medical care only issued to vet. I called corp they said the card was not on there list. I fine this insulting my husband can fight for usa and then you home depot refuse him a little 10 per ent discount after risking his life like so many have to protect your freedom. You have lost a good customer and I will make sure other vets know of this.

We have been long time customers of Home Depot and have always preferred HD over Lowe's and have done many home project through our many year with HD - - however, I think that decision is changing. I have never been so disappointed in Home Depot. We ordered $10k in custom cabinets on 2/15/19 and due to an error by the design representative, one cabinet had to be re-ordered. We asked for it to be RUSHED since we had to postpone the carpenter. I was told it was supposed to arrive 3/27 -but after sending my husband to the store -who waited and hour and a half -I received an email later stating the cabinet has AGAIN been delayed until 4/2 --which now makes me have to cancel the carpenter AGAIN!!! It is no wonder why box stores are closing - Amazon can get orders shipped in 2 days, but Home Depot's email stated (and I quote) "I do apologize again, we can't control our trucking companies, and sometimes delays do happen" ! seriously?! This has now delayed our project 4 weeks! My house is in complete disarray and having to reschedule a carpenter AGAIN. When the mistake first happened, the design representative tried to blame me! He said I told him to make the change. He and I did discuss the cabinet and I was actually home on the phone with him measuring and he said it would come down into the 'casing" of the door if we made the change - I told him so long as the door opened, I could live with it hitting the casing. I think he forgot to account again for the 4 inch molding at the top & the cabinet came down OVER the door by 2 inches! But he tried to blame me. Pete Foley is the manager at the Worcester Home Depot and he was very good to try and help --however, this problem just keeps escalating. I am still in need of granite/quartz countertops - however, I think I'm done with Home Depot. This is just unacceptable.

I bought granite from Home Depot at the same time I bought the cabinets for my kitchen. I spent a few grand. Received someone else's order when the cabinets were delivered. Took a week but the issue was resolved. Had someone come out and take a template for the granite on 2/25/19. I was told it would be a maximum of 3 weeks to receive the countertops, but hopefully sooner. I started calling when it hit week 4. I got a hold of someone on Thursday who told me that they forgot about the order and would have it resolved the following Monday. Never heard from the "middle man" company contracted by Home Depot. Finally was able to talk to a representative on Tuesday who notified me that they didn't even have my granite yet!!! I am now waiting another 2 weeks for them to get the granite and install. It will be a total of 6 weeks. In the mean time I am spending beaucoup of extra $$ eating out over and above the 3 weeks budgeted since I do not have an intact kitchen, not to mention the frustration of having to track down someone to do their job. Terrible customer service and in reading all the reviews on the Home Depot website I'm astounded they are still in business. I will be taking my business to Lowe's as I continue my home remodel. Craig Menear clean up your company!!

My husband and I went today to buy some plants. There were not many plants. We decided to buy a plant but it did not have a price so we were told by the man that provide service in the plant area to go to customer service and gave another plant so the can use that barcode. I went to the Home Depot in New Rochelle in NY by Home Depot. The lady called Joan in customer service refused to service me. She stated for me and my husband to go to the other cashier at the end of the store that it was for customers service only. The area was empty and refused to service us. Another lady behind me went to purchase as i did and she took her merchandise and charged her for it. I really felt discriminated by this lady. I have been shopping in Home Depot for many years and feel everyone should be treated equally.

Bought my son and daughter in law dishwasher. It was delivered today damaged and installed. If you look st the front you may not notice as much but this is what was delivered and installed horrible can’t even open the door without rubbing cabinets. Then to call customer service is a joke. I was asked if we would like to keepnwith a discount. 847.00 I don’t think so it’s unfunctional. There are a few pictures but this needs to be handled quickly. Un believable

I bought a GE Washing Machine on March-9-2019. It was to be installed on March-13-2019. When the dilevery and install company you use hot here the could not install the Washer do to the Hot Water supply line being froze at Water shut off valve. So I went to Home Depot bought a new washing machine water shut if valve and had my son install it. As He was a home builder and know’s how to do these things but is disabled now. This was on March-14-2019. I called the company to come and finish the install. The gentleman scheduled me for Tuesday March-19-2019. I called today to see the time frame that they would be here. The lady said they would not because the guy that wrote they new W.O did it wrong. And that my problem How!!!!. At this point I’m sick and tired of the B.S associated with Home Depot and it’s incompetent people you hire to do your dilevery and installs. Incompetent is being very nice on my behalf. Now I just want you to remove the washing machine from my home and credit my credit card. I will be doing all my home improvement purchases from Lowe’s now. I will contact my bank to stop payment on my card in 24 hours if you do not credit me in this time fram. My 250,000+ followers will be getting the scope on Home Depot and it worthless contractors and not to buy anything from you but go to Lowe’s instead. I will also tell them to read reviews on Home Depot because you gave a lot of unhappy customers around the country wY more than Lowe’s. Again you have 24 hours to remove and credit my card. Than I’ll start charging you a storage fee.

Sincerely

Algirdas Talis
A PISSED OFF CUSTOMER

The Home Depot in Green Bay only gets one star, and that is for the quality and reasonable prices of their merchandise. As far as customer service goes, it is a definite zero! On March 3rd, we bought a Maytag dryer. We filled out some paperwork which we were sent home with a copy of. Delivery was expected on that Friday, which they said they would give at least a half hour heads up before they arrived. My husband and I both had to work, so we arranged for my daughters 18 year old baby sitter to come to the house. Well, Friday came and I got a phone call just as I was punching in from break, I answered it, and it was the delivery driver Trevor stating he was only 5 minutes away! So I called the sitter quick and told her to get over there. Any ways, the delivery guy later texted me and told me he was unable to get the old dryer out, and that there was no way the new one was going to fit. I was at work so did not receive the text until about half hour after the fact. He decided to just leave the dryer there, even though he knew there was absolutely no way this unit would fit, unless we remodeled that section of our house. He told me I had 48 hours to return the item if it ended up not working out. So when I got home, I called Home Depot. The first time I was on hold for a not joking, 10 minutes. I hung up, next time was 5 minutes and someone picked up and tried paging store manager, waited another few minutes, until Sue got on the phone. I told her the situation, and all she could say was that she had to speak with her manager about it, and she would have to call me back. So, 45 minutes later, Sue calls me back, rude as can be, and states that there is absolutely no returns on appliances. That they are "special orders" and special orders are non returnable. I asked her how is a dryer a "special order", it wasn't like I had it special made just for me, it is a dryer... I told her that if my husband or I would have been able to been around, we would have denied the order, but the sitter and driver were both unsure what to do, so they left it. Fridays apparently are the only day they deliver to my area, which is not a great day for people that work full time. She then snapped at me and said, well was your sitter at least 18?? I said yes she was. then she asked if the dryer was removed from the box. I said yes. My daughter told me that she never saw a box, that when they unloaded it from the truck it was not in the box. Also that the sitter took a towel and dried the top of it because it was wet from them bringing it in. She told me that we should have received paperwork stating that there were no returns, which we did not. We did receive one that states special orders may have a 15% restocking fee, which again I don't see this a "special order" .Any ways, I was not getting anywhere with Sue, except very upset with her poor customer service skills, So I told her I would just have my husband call when he gets home. At this point, I am just done. That night, after work my husband goes over there, and speaks to the Store Manager Josh. He said that we should have been told by the sales associate, and signed a piece of paper stating that there are no returns. I sent a copy of all the paperwork in order to my husbands phone. Josh stated that there was a page missing. Well that was all we received. Josh ended up making my husband upset and he said a few things he probably shouldn't have, but quite honestly, I don't blame him.
That night, I texted the delivery driver and told him that there was absolutely no way that dryer was going to fit. He agreed and said he felt bad for even leaving the unit behind. He said he would have his office schedule a pick up for Tuesday, and I would receive a confirmation call about it on Monday. I asked how do I go about getting refunded, and he said his office would take care of everything, that I had nothing to worry about. This made me happy, because he had very good customer service skills, and finally it seemed like we were getting somewhere. Monday rolled around, and by 5:00, I didn't receive a phone call. So, I texted Trevor asking him if they were still coming Tuesday, and if not if there was a contact number for me. He never responded. I looked at the paperwork he left behind, and found his offices number. I called it and the man told me that they have nothing logged for a pick up for me. He told me that all returns have to be through Home Depot, that they do not handle any of that. So at this point, I knew I had to do something else because I was getting no where besides upset.
Here I sit with not only our old dryer in our house, but a nice $700unit sitting by our kitchen table that we can not use. All I want is a full refund, and for the dryer to be picked up, so I can move on and get a dryer I can use. I have never been so upset with such all around poor customer service.

I was in the Home Depot on the morning of 3/11/2019, in Wilkes Barre, PA. I asked a women employee in the window/door dept for help with selecting concrete for a project. She made a call to get me help and never gave me a status if someone was coming. I waited five minutes and no one came. Frustrated, I left and went to Lowes. Your employees at the Home Depot in Wilkes Barre need a lesson in customer service.

I work for a company that delivers to many Home Depot locations. Your store in Falls Church, Va., seems to only have receiving hours from 2pm to 5pm. This not only makes it difficult to schedule deliveries, but almost impossible to service other customers in that area at the same time. As a distributor, we can not work with such a small window to make deliveries. I will continue to shop at other competitors.

i wanted to return a lawnmower that no longer starts. I bought it exactly one year ago, and was surprised after all the money i have spent at your camarillo location they would not let me exchange it. My wife and i were very disappointed.I would like to know if there is any way to satisfy me as a loyal customer, or should we shop at a competitor. Thank You

back in december homedepot online offered fence for 10.75 a section when i call to place my order just so happen to be out of stock so what that said i was told that when the fence come in i would still get it for that same price welllll guess what now that the fence is in stock homedeopt tell me that they can not sell it to me for that price i need to pay 36.00 for it now .been trying since dec 28th to get this fence every time i call in i doc my notes @ home time/date who i spoke to the customer service dept is not worth getting my blood pressure up all they do is try to talk circles around you they did nothing to help me also every time i ask to speek to someone higher then yourself to help me im told im the highest there is i really dont hope so for homedepot good but i believe so with a customer service dept like that i would rate you a -0