Hampton Inn Complaints Continued... (Page 1)

I needed to make a reservation for a meeting in Albuquerque, NM, 4/8-9/2019. So I phoned your toll free number to make a reservation and it was a totally useless experience. I cannot even remember the gibberish I experienced, so I made a reservation at the Drury Inn next to the Hampton, that was easy and no problems. So when I arrived in Albuquerque I stopped at the Hampton to enquirer what the rate was for staying at the Hampton there, and mentioned my experience about trying to make a reservation by phone. The Front Office Manager proceeded to tell me that he could not tell me what the nightly rate was unless I made a reservation, I told him that I had tried, he told me if I did not have a reservation there was nothing that he could do and that I should have made a reservation earlier as they were booked. I told him, fine, I was just inquiring why I had trouble making a reservation and that perhaps next time I should call the hotel directly. He told me that if I did not like the service that I should leave and never stay at a Hampton again. I told him he was being ridiculous and rude and that I was just trying to understand why Hampton was not interested in my business...and also that many of the people I work with stay at this hotel. I work for New Mexico State University. He got very agitated and told me to leave. I told him I would contact corporate and let them know what had happened...so he gave me his card so I could let you know his name. His name is: Charles J. Bergevin III. I am not planning on staying at any Hampton's in the future and I will tell my friends how I was treated as well. I had excellent service with Drury Inn's, I will stay there in the future.

I had a reservation Dec 29-31 2018 at Hampton inn Camp springs in MD. I unfortunately had to cancel due to my mother unexpectedly passing away on Christmas. I understood that it was non refundable but assumed it being an unforeseen circumstances there would be an exclusion and maybe get a credit. But not one of the employees there would return my phone call. I left several messages. The only person I spoke to was a front desk and he said because I booked through booking.com that it was on them and never heard anything after. I have never experienced something like this with Hampton Inn and I am very disheartened that a family friendly company would be that heartless. Everyone keeps blaming everyone else. I am disappointed with your company. Not even a call back.

I stayed at the Hampton Inn located in Houston Texas 707 North Sam Houston Parkway on Sat April 13,2019 in room 307. I left my IPOD,& watch charger in a zip lock bag inside the Folding couch. I called several times and was giving the run around and finally told that someone was now checked into the room. I know 100 PERCENT I left my IPOD and watch charger in the couch and one of Your Employees have found and taken my IPOD and charger. This IPOD is very sentimental in the fact I have ran 10 Marathons and it was given to me by my Grandmother. Each Employee who answered the phone kept giving me the excuse we will have someone go check the room and get right back to you. They all lied,and I had to continue to call back more than 5 times before they finally told me someone just check into the room.

Please assist me with this matter and You can contact me thru email or phone.
Thank You
John Williams
210-394-8930

My complaint has nothing to do with your service, it was wonderful. I had gotten my daughter in law a gift certificate just for a night away, relax sleep in,she has an autisic child who never stops, so I was trying to give her a break. Sadly after staying up late talking and having a few glasses of wine we were awoken approximately 4:30 am with extremely loud music, she did go to the desk about 5:30 am and reported it and the staff took care of It right away. Well that was the end of the good night sleep for all of us,that’s what I was upset about. We were at the Geneseo ny Hampton inn on Saturday night 4/13.

Booked a block for the soccer team a month in advance and the pool wasn’t closed the day we arrived,Friday 4/12 and then the following day, Saturday 4/13 they closed the pool all weekend to replace the lights. No lights are needed to swim during the day and I haven’t seen anyone work on the lights. This ruined the whole weekend for the kids not allowing the kids to swim when they were looking forward to the pool on our stay.

Hello, My Husband recently suffered a heart attack on March 6th, and after he had healed, we decided that we needed a relaxing getaway. I called the Hampton Inn at 4755 Wilson Ave. S.W., Grandville, MI. and asked for a very quiet room. A young woman with a foreign accent helped me on the phone. My Con.# 97528084 was for April 10th and 11th and checking out on the 12th. We planned to rest, visit some friends and shop around a little. When we got to our room #407 we noticed a loud compressor noise over the toilet in the bathroom and thought maybe it would shut off in a while. It did not and ran all night and was so loud that it kept us both awake in bed! My husband Todd decided that something was wrong or broken and we needed to tell the front desk. We told them as we went out after breakfast and the girl with long curly hair said they would check it out or move us to another room. When we came back to the Hotel before dinner we were told that they had a different room for us and wanted us to move into #430. We went to the room but could still hear the loud compressor noise and decided it wasn't worth changing rooms and moving all our things. Our room didn't receive any room service and we needed clean towels also. My husband Todd needed to rest and was in the room, when suddenly between 5:00 and 6:00 P.M. there was a electrical power outage. I was out shopping and returned back to the Hotel, asked the people at the desk for clean towels, (they did not offer to bring them up to the fourth floor) and hiked all the way up with towels and packages.The elevator didn't work either. We sat in the dark, in the room, with no T.V. or lights for a couple hours, but the compressor ran non stop! I called down to the front desk and asked if they knew when the power might come back on? They said maybe by 11:00 P.M.??? I explained that my husband had to use a C-Pap machine and we needed electricity or he could not go to bed. I asked if they could call another Hampton Inn in the area for us, that we could move too? We were told no, they would not do that. There was nothing they would do but we could find our own Hotel. I called the Spring Hill Suites on 4274 Parkway Place, Grandville and explained our problem to the woman at the front desk. She told us the Hotels were owned by the same person and that she would help us, we could grab our bags and come right over. She was so helpful and accommodating. The best part was the room had electricity and was completely quiet! As we checked out of the Hampton, I asked if I would get a discount because we never got room service and they said no and had a rude attitude. We left there, frustrated, unrested and vowed to never go there again. We did however, have one night of rest at the quiet room in the Spring Hill Suite. We ended up paying full price for our miserable night at the Hampton. We have stayed at other Hampton Inns before and were never treated like this. I am sure other people will complain about the noise on the 4th floor. This was a very unpleasant experience for both of us. Feel free to chat with me about this. Sincerely, Tara Gould (989)550-8595

I was charged 282.17 in February and this reservations was cancelled, I want my money back!!

i am a hilton honors member. I booked a week long stay at Hampton Inn Cumberland Mall, Vinings area of Atlanta. I usually love this place. I am a loyal customer (please check my history). The hotel was under construction. I was not told this when booking my reservation. I arrived late on a Friday night and I was out all day Saturday and Sunday. On Monday, the construction started again. They were working right on top of my room and outside my window. I could do no work. I asked to trasfer. The best the general manager, Timothy could offer was a La Quinta. I booked at this hotel for the convience, given I did not have a car with me. I tried to get past the noise. I asked to switch rooms. The forth floor was supposedly complete. The manager said there was no reason to move me because they were working all over and he couldnt promise there wouldnt be noise somewhere else. He told me that if i was being accomodating that I should leave. Again, I wanted the convience of this hotel and what I thought was quality. The fourth floor was finished. That is where the laundry room is located. I needed to wash clothes because I was there for over a week. NOPE! The laundry room wasnt running and I was given a map to a local laudry mat. Then I come back and there are workers in my shower and a mess.

My fiance and I stayed at one of your locations in Martinsburg WV and I must say I was very disturbed on how I saw the General Manager treat one of the staff. I thought bullying only happened in children. I heard her calling the older lady Bones and making fun of her with other employees. I later asked her if she was ok and with tears in her eyes she said yes. I can't believe that someone like this would be allowed to manage anyone. Definitely won't support this place again.

This is NOT a complain, but a COMPLIMENT! The Hampton Inn in Gloucester Virginia is the absolute BEST! The people working there are so friendly. They treat you like family. My mom comes from a California and will ONLY STAY HERE!! Please recognize this location and the employees! They deserve it!

I was staying in room 411 at The Hampton Inn in Philadelphia on March 29th - April 1st. The early morning of March 30, which was about 12:15 AM, I was awakened to the sound of pounding on my door. Soon, I could hear the automatic key unlock the door, and then the door began to open! I called out, “Excuse me!” and a male voice said, “Oh, I’m sorry mam. I was leaving your bill.”
At that point he closed the door and I was wide awake trying to figure out what happened and feeling vulnerable.

Hello my name is Florence Knight and i am an Event Planner. I have been given task to plan a Family Reunion for August 1-4, 2019. The family chose to stay at the Hampton Inn McDonough, 250 Avalon Ct., McDonough, GA 30253. I have spoken with the manager Shakila Hall on numerous occasions to no avail. She has repeatedly gotten the information wrong. Promised to send information out the same day and I received it a week later only after calling non-stop. After finally receiving the information it was still wrong. I have emailed, texted, and spoken to her over the telephone.

I have stayed with Hilton brands all over the country and this is a great disappointment. Being a Hilton reward member I have never experienced such non professionalism especially in booking several rooms for a span of days which are guaranteed money for the hotel.

i originally went through Group Reservations to book the rooms and Ms. Hall said she did not recognize the code or would not honor it though I gave her all the information. After her declining group reservations I still chose to do business and she cannot be bothered to return the correct information and book the rooms.

I was quoted $109, yet she writes the contract for $119. Please HELP! Is this your representation of your brand.

Florence Knight

I already submitted one today. But forgot to add. My complain is about our bed was a full size not big enough for grown adults. And to make it worst a table in wall by bed had very sharp corners. I hit my head twice on it . Management not friendly that is a bad trait to have in a hotel. Plymouth meeting area. I really think you should check into this. We travel a lot never ever had any problems with marriotts. Your hotel is a disgrace

Last night, we stayed at the Hampton Inn in Lumberton, North Carolina. Initially, everything was very nice - no issues. We stayed in room 201, our son and his financee', baby, stayed at 204. No issues. Very nice. We left approx. 6:30 am. Saturday, 4/6. I helped my son pack early Saturday. Late afternoon 4/6, we received a message from Kimberly in Lumberton, NC, stating that someone had been smoking in room 201 and that we were charged $150.00. We returned the call, spoke with Manager Dan, who gave us no other information other than the room smelled smoky. My wife spoke with him and suggested that he speak with staff as this is absurd. We do not smoke - never have - neither does our son (who happens to be highly allergic to any smoke and has been for years) - which is why we always ask for non-smoking. Dan stated that he did not want to accuse staff (but it's ok to accuse guests?). My son's fiancée called Dan and asked him who said this and what was the reason, Dan didn't know, said he would speak with staff and call back (he never called her back). Later, she (Kori) called Dan back and he said that the staff member smelled smoke?? Kori wanted to know what time the room was cleaned and what time the smoke was smelled as we left early a.m. We are very upset about this as I have stayed at Hampton Inn's before when I travel with co-workers and with various family members - NEVER A PROBLEM. When my wife called back Dan to get more information and again to say he should check with staff as this is really crazy -- he just continued to state "I'm not going to accuse my staff". It's ok to accuse guests of anything without any proof? Seems like a very poor way to do business.

I am requesting that you remove the $150.00 charge from our bill as this is unwarranted and unfair. I was in my son's room in a.m. helping him pack and there was no smell of smoke anywhere - HE HAS LIVED IN THE APARTMENT ATTACHED TO OUR HOME FOR SEVERAL YEARS AND WE ARE VERY FAMILIAR WITH HIM, HIS FIANCEE AND THEIR BABY - NOONE SMOKES ANYTHING!!!!!! We feel this is a setup from someone who was smoking in that room and blamed it on the guests. We would appreciate your checking into this as soon as possible. Manager Dan does not want to check into anything - he just prefers to blame the guest. WE HAVE TRAVELLED WITH OUR SON AND HIS FIANCEE, BABY, MANY TIMES IN MANY HOTELS/MOTELS AND THERE HAS NEVER EVER BEEN AN ISSUE. NOT ONCE. WE ARE INSULTED AND APPALLED BY THIS SITUATION.

Please check into this as soon as possible and remove this unfair charge, which we feel is a type of scam.

Thank you -

Dan Gaudreau

Recent stay in Greece NY. shared a room with my brother. When I left we wanted me to pay for stay so far and get points and then transfer room to my brother. Instead they let me pay for room to that date but then transferred whole reservation to my brother. So he has all the points and nights. I’ve been told now that he’s checked out nothing can be done to split it. This was not our fault! But one of us has to suffer. We both need nights to maintain silver status. This should be corrected.

We have always tried to stay at a Hampton Inn when we travel - clean, friendly with a very nice continental breakfast. On March 27, 2019, we were traveling to Peoria, IL, from Phoenix, AZ. Using my cellphone, I called the main number for Hampton about three or four o'clock PM to attempt to get a reservation for that night in Elk City, OK. In the midst of the conversation but before I gave the lady my credit card number, I lost service and so hung up, thinking we would just take a chance when we got there. Since my husband had driven from 11:30 PM the night before, he was extremely tired and asked if there was a Hampton Inn in Sayre, a town closer to where we were at the time. I looked up the motel on my iPhone - not the corporate number - and dialed that number. When I got the clerk on the phone, I made a reservation for that night and was told it would be $119.00 a night (a big cut he told me from the $129 per night normally) with our AARP and/or military discount and asked for directions to the motel from Route 40. Having already told me he was very busy, he put me on hold and said he would be right back. All the while we are driving. We got to Sayre and then past and I was still on hold - fully five or six minutes. The clerk told me he had sent through a confirmation to my e-mail (I finally got that confirmation on March 29 after talking to another lady.) Thinking I would get the same person on the line, I hung up on my end and placed the call again. A lady started to take my reservation until I explained my situation. She then told me that all reservations were non-refundable. My comment to her was that that should have been told to me when I first made the reservation, but the clerk said nothing about that policy nor did he read me from a card about that policy. The lady put me through to a man named Luis to file a complaint. He said the clerk should have read to me from a card about the non-refundable policy, and I assured him that had not happened. He listened to my complaint and assured me he would file the matter with corporate headquarters and that I should hear in about two days. I called my credit card provider who advised to call the motel back if I had not heard from them in a day or so. I then called Hampton Inn again to ask for a refund. An amount of $167.14 for the room and a surprise charge for $12.99 booking fee, even though I had booked directly through the Sayre Hampton Inn. The comment from this lady when I told her I had book directly through Sayre, she said in a terse manner, "Then call the Sayre Hampton Inn." Getting the message that they wanted the $12.99 fee, I said I would keep talking to her. I explained the situation again to her, and she said I would get an e-mail in about forty-eight hours. It is now April 3, and I still have not heard. Because I was not told initially that my reservation would be non-refundable, and because I asked for directions and was put on hold - I believed so the clerk could get the information, and because I was told one price but was charged another, and because I was charged a booking fee (also a fact I was not told during my first lost phone call trying to make a reservation in Elk City, OK) of $12.99, I am very disappointed in the customer service from a motel we have used many times over the years. I would appreciate your considering my information and refund both my erroneous room rate and fees (a total of $167.14) and the erroneous booking fee since I did not in fact book the room through the booking site/phone number listed. My name is Sally L. Heathcoat, 1195 Carolyn Court, East Peoria, IL, 61611, Phone 309-694-2824, and I used Master Card ending in 1894. A reply would be greatly appreciated. I would also suggest that you train all your clerks to start with the fact that reservations made later than three days prior to arrival (as in our case) will be non-refundable. That statement would have helped me accept that a reservation I had less than fifteen minutes was not refundable. Thank you for your consideration.

Beware of this hotel specially the one in Columbus Ohio. I got a charge of $250.00 for having a Mexican food smell in my room which they said could of been smoking. I am 6 months pregnant and do not smoke but they accused me of smoking. When I asked for the evidence they were rude and did not provide me with any documents that validated them charging me that amount. I called corporate and they acted like they were going to help but then turned around and spoke to the sameness rude manager of the hotel and that was it. I am going to the better biz bureau to report them. This is not the first time this hotel has charged ransom people for fines that they didn’t occur. Hey his is sick that they don’t have to justify taking somebody’s money.

If prices go up for spring break, you should make sure your breakfast is better quality. I have been Customer for over 30 yrs, today, I'm planning on leaving Hampton Inn, well look for new Hotels. Franklin Kentucky was my stay, very disappointed.

My wife and I travel often as we sponsor events all over the United States and usually chose the most economical lodging as possible which is usually La Quinta or Hampton Inn. This weekend we stayed in Yardley, PA at the Hampton Inn amd were very disappointed. Ridiculously loud room across from the laundry room. The employees show no respect for sleeping guests with the volume of their voice, icemaker was broken (for 6 months apparently) but my main concern was this and the reason I will never stay at another Hilton property. The toilet was overflowing so I called the front desk. They told me to come get a plunger. I told them I have a heart condition but they told me this was the only option. I have 4 stents due to congestive heart failure and Im plunging my own toilets in a room Im paying for

I stayed on the first floor by the ice machine, and staff preparing breakfast, it was very loud, couldn't sleep in.. On checkout, I voice my complaints when checking out, I was told my a manager she would take some money off, I have been calling since Monday leaving messages, still haven't spoken to a manager, and to top it off, the front desk person was rude and hung the phone up in my face. Today is Thursday, still no call. I haven't never experienced anything like this from a KNOWN Business, so unprofessional.

I stayed at the property at the Hampton Inn Mobile Alabama Tilman's corner. My husband and I checked in March 3 room 121. The !st night we had no heat. The next day we discovered bed bugs in both beds. ( I have video and pictures). We immediately packed our belongings and because there was no room available we waited for 2 hours in the lobby. We were eventually moved to room 326. The room appeared to be clean but the experience was nothing that we wanted to experience on vacation. We stayed for thru March 7. Needless to say when we returned home we had bites all over our body. I have to say we have never experienced anything of the sort. The manager and staff was helpful but as a Hilton member this was not a pleasant stay. I appreciate your time.

Stayed at the Hampton Inn in Temple, Texas on March 22, 2019, and had a horrible experience. The room was clean, nicely furnished, and okay in every way except the bed. It was hard as a brick and the coverings was so heavy, I had to take the comforter out of the duvet and use only the covering. It felt like sleeping between two hard rocks. NO SLEEP AT ALL. I complained to office and was told "I'm sorry". This is not what I expect from a first class hotel. This ruined my day and really surprised me. I travel often and will give them another chance since this was my first experience with this chain.

Were do I start! We booked a (SUITE) online picked this hotel for the pool and how nice the room looked “online” we get there to find that there is no parking (we parked in a car garage and had to walk by skywalk to the actual hotel) there was no pool when the website we booked under said it had both of these then we got inside to get our room we were charged almost 200$ for a regular rinky dink room not the SUITE we picked out online. I asked the lady about the pool she said sorry we don’t have one I said when we booked online it said you did she said sorry you will have to send pictures to the higher ups so they can change it! Same with the parking which made it extremely difficult to get into the room with all our baggage and children! Not happy at all. Pictures of what we booked online but definitely did not receive! Won’t let me upload them all.

We booked a 1 night stay in Pryor, OK. We had multiple issues from the get go. We arrived and the room I booked over the phone is not offered at the hotel. The room they put us in was no way big enough for 6 people. So they upgraded me to another room that would accommodate my family. Getting settled in that room, we found a nasty toothbrush behind the rolling ottomens, white toothpaste spots on the mirror in the bathroom. Bathroom floors not swept or mopped, shower was disgusting, hairs on the sheets. I requested we be moved. I inspected 2 other rooms, showers were not cleaned in either and one had hairs on and in the toilet, inspecting the 4th room, I agreed to take it only if the shower was scoured as the doors were dirty. After dropping off our bags we headed out to our destination. Upon arrival we pulled down the covers on the sofa bed and they had 2 yellow pee stains. The cot we requested had hars immbedded in the sheets and blanket. This is rediculous!

I love staying at Hampton Inns. However, at the Hampton in Covington, GA, the bed was horrible. It was not much more than a cotton pad on a platform. It was the most horrible night I’ve ever had in a hotel, bar none. We had a king and there were four tiny pillows on the bed. We requested two more and I had to go down to the front desk to get them. Worst. Night. Ever.

I can't get into my hilton honors account. my number is 865216158.I have talked to multiple people over the last three months, but nobody ever helps me. One person told me that my account had been closed and combined with another account,but I'm still getting marketing Emails.

Horrible non existent customer service!!!! I have been a member for longer than I can remember and they gave all my rewards points to some scam artist college punk that has my same name and deleted my account and were supposed to investigate and get back to me several times and it’s been over a month and still no call back or rewards points So this is Definatly Not the place to come if you are a Frequent traveler as I am!!

We checked in to the Hampton Inn at 950 Peppers Ferry Road, Wytheville Virginia on 3/13/19 at 4:07 p.m.
I went to take a hot bath that night and as I was sitting in the tub I run my hand along the side and it was nothing but scum. In the main room the mirror over the desk had never been cleaned you could take your finger and run it right down and leave a big Mark it's like it had not been dusted for a week. When I spend $100 or even $50, it doesn't actually matter how much, the point is the room should have been cleaned. I was very disappointed and when I talk to my daughter who also travels South she said that is where they stay. I informed them and they were a little shocked to say the least. I wanted to let you know that your housekeepers are not doing their job. Thank you so much.

my husband and myself went away for our anniversary just wanting to spend one night at a Hampton Inn in Clay New York. We paid for a Jacuzzi room. Unfortunately we had to leave at 10:30 pm not being able to spend the night. Around 8 PM our room started filling with the overwhelming smell of marijuana and cigarettes. This continued to get worse and worse. It wasn’t just a little smell here in there the whole room was filled making it hard to breathe. We called the front desk they came up and said yes the whole floor smelled someone was definitely smoking. But there was nothing they could do. They handed us a bottle of Fabrezz. We tried to stick it out but by 10:30 we both had such bad headaches from the smell we could no longer stay. The person on the night shift told us we would be reimbursed and probably given a free night at another date. The next day I called the manager and what he said to me was yeah sorry about that will give you a refund. And that was it. I’m just very disappointed With this stay. You may want to review your policies about smoking and your hotels and how you compensate gas that have to leave because of an issue.

Stayed at the Hampton Inn 2000 N Ocean Ave Farmingville NY 11738 on Saturday 031619 - the desk staff provided very courteous service and early check in - the problem started about 8 PM we were in room 515 and rooms 523 - 525 - 527 were rented to a family? with many tweens mostly boys. These kids were unsupervised from the time they checked in until 3:30 AM the next morning - they were extremely loud, ran the hallways, used the stairs between floors, and when told to sop by my wife flipped her off ad laughed - we had driven quite a ways that day and needed to l eave early the next morning - I go dressed went to the front desk about 11 PM and asked security to go to the fifth floor which they did - security could not stay there and at 3:30 AM I called the front desk again asking for security to handle the problem - These kids had no adult supervision that I saw the whole night - why? My next call was going to be to the local police if the situation did not change but I guess security was able to round the4m up and back to their rooms - why did they have no adult supervision? Why did the front desk not police the situation more knowing previous complaints? We were offered to be moved but at 3:30 in the morning that was not an option for my wife and I. Beside we were trying to sleep why were the kids not moved somewhere else? We have used this hotel at this locations about 7 times this year and never really had a problem but did this time and will not stay at this location again, even though it is convenient, and local for a weekend getaway - too bad they could not handle the situation. Not acceptable

Location: Hampton Inn-Swansea, Ma 02777
Time: Sunday 3/17/19 @1:45am
Incident/Complaint:
I like to file a formal complaint . In the early morning hours of 3/17/19@ 1:45am I lost electricity in my home. I had a funeral attend in the morning-so a I packed my items and decided to get a hotel. I searched the internet for hotels in my area and deals. I came across the Hampton Inn Suites Express in Swansea, Ma. Upon arrival, I notified the desk clerk that I saw on the internet there was a deal for $105. He told me he could not honor that bc I didn’t do my reservation on line. I said ok, I will do it online then. I picked up my items and started to fill out the reservation online. He then tells me-“I hope you know you can’t check-in until 3pm-that’s how that deal works . You have to schedule within 24hrs. I said ok, that isn’t going to work bc I need a room now. He said the cheapest room he could give me was for $130 plus tax. I said ok. I wanted to pay 1/2 in cash and 1/2 on my credit card. I was told they didn’t accept cash. I said ok. I then asked if my check-out could be extended 1/2 hr. He told me that wasn’t possible bc I was not member . I said it’s 1:45 am-I am paying full price and you can’t extend my stay by 1/2 hour he said no. I said ok. The final straw happened when I requested an iron and was told bc I was not in a suite I could not use the iron. I picked up my bags and left . Horrible customer service . I will boycott the Hampton Inn. I travel monthly for work and will never stay at another Hampton Inn. We have a trip coming up to Florida and I’m having my husband cancel our reservations due to this incident . Horrible experience .

On Wednesday March 13th, 2019 we had what was called The CycloneBomb that hit Denver, Co. The blizzard was so bad it caused power outages which we were unfortunately one of them, and we needed to get a room for my disabled son who is severely autistic, epliptic, and suffers from PVL to make sure he had a warm, safe place to stay until we regained power. I had to make a reservation and did through Expedia which showed there were rooms available at the Hampton Inn located at 6290 Tower Road Denver, Co 80249. I received a confirmation number through Expedia #7419250925967.
I tried to call the hotel numerous of times to make sure they received the reservation through Expedia for over an hour after making the reservation just to get a busy signal call after call. An agent finally answered after I sent my son and his caretaker on there way there through the blizzard, Not only was she rude, she didn't even care or try to help out our situation. Now I understand in serious circumstances that it can become very hectic and chaotic when natural disasters happen and tension and anxiety can flare. I have a degree in Travel & Hospitality and have managed many front desks in various hotels for over 20 years. But I have NEVER experienced the horrific attitude and unprofessionalism that was incountered not only by myself, but the Expedia agent that was trying to help us and my son's caretaker who drove in the severe weather to make sure he got to a safe enviroment.
Now I'm not sure or exactly what the agents name was, but from what everyone that interacted with her it was like Akisha, Akeeshia or something like it. She was working when I called at 6 p.m, 7 p.m. when she spoke with the Expedia agent named Ai, and my son's caretaker in person David Yoder. She basicly shut me out not helping and just wanted to get off the phone. She hung up on the Expedia agent a couple times and would not help with a solution with her, however she apparently did try to find other accomodations for my son when his caretaker tried to check in, but when she called 1 other hotel she gave up and then told my son's caretaker that she would rent them a "Out Of Service" room for $375. Considering the reservation I made was for $309. and for a regular King size room and I am kind of greatful she offered, but a "out of service" room. Being in the industry these rooms there is usually something that is broken or unacceptable hence being "Out Of Service" but to offer it for $375 is extortion!! And DEFINITELY taking advantage of the situation. Especially to a disabled person. And I was told by my son's caretaker the agent was not only rude to us but anyone that called the hotel while he was there and to also anyone that was there in person. I'm not sure where the MOD was or if there even was any, but this employee REALLY needs to be retrained, and taught how to handle herself in stressful situations. Being in the industry, you have to be a special kind of person to deal with the public in regular ordinary life let alone stressful, catostrophic situations. If she can't she shouldn't have a job in the hotel industry let alone in the public eye.
My son ended up NOT staying and luckily Expedia refunded our money, I would have paid any amount to keep my son safe, but I am sorry the attitude of the guest service agent really appauled everyone. It was already one of the worst days ever due to the freak snowstorm that had everyone on edge. As I said earlier I have managed front desks at Marriott's, and Holiday Inn's and if one of my employees would have done and acted the way she did, honestly she wouldn't have a job to come back to. I WILL NOT stay or book at a Hampton Inn or ANY HIlton affiliated hotels in the future and make sure EVERYONE knows what kind of hotel this is and hopefully the majority of your employees DO NOT act the way this agent did in ANY situation.
Please just say that this employee will be addressed about this and that the Hilton Brand takes pride in ALL their affiliated and sister hotels, corporate or franchised.
Thank you for your time in reading this and hopefully rectifying the situation.

Regards
Angela King

Filthy!!!! Furniture in the room looked like someone had urinated all over it. Furniture in breakfast area Discusting! Stood the intire time to a 120.00 bagel!

Making, verifying, changing, confirming or cancelling a reservation at the Hampton Inn in Streetsboro, Ohio is not only time-consuming but extremely frustrating. After all is said and done, NOTHING is done in accordance with what is said or WRITTEN.
The General Manager was the worst contact of ALL!
Too much to write. If you want to keep me a Hilton Honors member—as well as a customer in Ohio (I still have reservations, I think), please call me today, Friday, March 8, at:
484-645-4866 ASAP. Thank you!
ROMAN FEDIRKA

At this Hampton inn they are in heavy construction and still charging full price. I'm from out of town and they never mentioned that they where having work done on the rooms and hotel.

We were given a 2 Queen bed room on February 27th on our way home from Florida. One of the beds obviously had not been changed. When pulling back the bedspread, the bottom sheet & pillow were wrinkled as if someone had slept there. There were crumbs & lint on the sheet as well. The second bed appeared to be fine. I went to the front desk & the clerk was very apologetic, but unable to move us because of a full house. She explained that they were having problems with housekeeping. Naturally, my husband & I slept in the clean bed. She discounted our room from $89 to $40. When traveling, we always stay in Hampton Inns because the accommodations have always been top notch, and never had a problem with cleanliness. So, needless to say, we are very disappointed. Will be more selective in the future as to where we spend the night. Another situation that has me frustrated is that on the 26th of February, we called ahead to reserve a room with our Hilton Honor points at the Troy, Alabama Hampton Inn. My husband has medical issues and needs a handicapped room. We were told that a regular handicapped room was not available, and we would have to have the handicapped suite. A suite was not needed for us, as we were traveling & only staying 1 night. Because of this, we were charged 64,000 points instead of the normal 27,000 for this hotel. I feel this was unfair, as we should not be punished because a regular handicapped room was not available. I have pictures of the dirty bed but unable to upload.

Ok had problems with your shuttle service, it seems tht picking up patients at the Houston Veterans Hospital is a last priority even when it’s 5 mins away and I wait 1 1/2 hours! Then I come in to the hotel and the person at the front desk is upset cause the driver came to drop me off and there are other people tht have been waiting 30 mins, I needed to get back cause I’m a liver transplant patient and needed my medication! I was talking to her and she starts bitching at me and waving her arms to get away from the desk, telling me all kinds of stuff, in front of other customers! I ask her for a number of the main manager and she gets a card and throws it at me, this happened at the Hampton Inn & Suites by Hilton
Reliant Park- Texas Medical Center. 1715 Old Spanish Trail
Houston, Texas 77054
The person’s first name is Nykkia! I don’t know but I didn’t cuss or use derogatory language for her to go off on me, she thought it was alright to talk to me tht way! Is this the way your employees are trained in your chain of hotels! I’m a veteran and I’m sure my patient advocate at my VA and social worker wouldn’t want to know how you treat veterans, they contract with your hotels! Hopefully I’ll get a response to this matter!!
Sincerely
Mr. Cordero

Date of Stay: 02.17.19 (1 night)
Hampton Inn & Suites Fort Worth I-30 West

Stay purpose was to attend a workshop on 02.17. Left the San Antonio area early in the morning and drove to the hotel hoping to be able to check-in early and take a quick nap and freshen up before going to the workshop in the afternoon.

PROS:
1. With the exception of one member, all staff encountered had a hospitality spirit – friendly, smiling, helpful.
2. The hotel and my room appeared clean (other than my room, I only visited the breakfast area and business center).
3. Becca – Front Desk Agent – was helpful in allowing me to check-in early; very much appreciated.
4. Breakfast offerings were well stocked, and the display was appealing; note that I was the first person at breakfast.

SAFETY:
1. Returned to hotel at approximately 9:15 p.m. on 02.17 and stopped by the Front Desk to make sure I had my key in my pocket. Daria – Front Desk Agent – was sitting at the community table in the breakfast area with a gentleman and it appeared that they were eating. She came towards the Front Desk and greeted me and asked how she could help. I stated that I was looking to make sure I had my key and when she saw that it was in my money clip with my credit cards, Daria stated that I should get another key as the credit cards will often demagnetize the keys and they will now work. She asked for my room number and I told her. She checked the computer and asked my name, I told her. She then made a new key. She NEVER asked to see my identification! What if I was someone with bad intentions? There are many instances in which a person may know the name and room number of a hotel guest so verifying the identification of a person asking for a key is always needed. (A review of the security tape from that time will show the interaction).

2. At approximately 9:00 p.m. on 02.17 I returned to the property and found the exterior to be dark. A check revealed that 8 (yes eight) of the parking lot light were not working, NONE of the building up-lights (and the ones to illuminate the flags) were working and one was obviously broken, a light over the side entrance door was not working and several of the light covers under the porte cochere were debris filled. The neighborhood around the property is sketchy (appears to be mainly low-income residences/apartments, several bars and adult oriented businesses including adult sex shops). The non-working lighting makes the exterior of the property dark (especially compared to the well-lit Marriot property next door) and may open the property and Hilton to liability exposure in cases of assault, robbery, break-ins, etc. that occur in the parking lot. (YES – I have pictures of all non-working lighting).

CONS:
1. I was not recognized as being a Hilton Honor’s Gold Member at check-in and did not receive a welcome gift (review security tape from time and it will show interaction). I did not say anything to Becca as I was appreciative of being able to check-in early which was more important to me.

2. No nametags worn by Becca or Tatiana (both Front Desk Agents) or Marcy (Breakfast Attendant).

3. Marcy – Breakfast Attendant – was wiping down item when I entered the breakfast area at 6:00 a.m. on 02.18. I greeted her with a warm good morning and in return I received a barely audible, gruffy-toned good morning. No smile, no eye contact, etc. It was obvious that she was not having a good day which resulted in a negative interaction.

4. The toaster was not functioning. It is a Krupp’s toaster which I don’t believe is commercial grade. Even with the toast level knobs turned to the highest level, after 4+ minutes the English muffin was warm but not brown or toasted. I tried both sides of the toaster (I really wanted that toasted English muffin).

5. I relayed the toaster issue to Marcy who walked over to the toaster to show me how to work it – on the way throwing her hands in the air and making negative comments along the lines that nothing was done before she got there, no one had made the coffee, etc. Once at the toaster, she stated I needed to press ‘bagel’ to get items to brown. When I told her that I had already tried that without success she said that I just needed to give it more time. I then asked if she had a back-up toaster and she said she did not. I decided to forego my muffin and went to a table to eat my other items. About 5 minutes later, Marcy brought over a toasted (very, very lightly) muffin which I told her I no longer wanted. (A review of the security tape from that time will show the interaction).

6. Tatiana – Front Desk Agent – was nice; however, when I went to the Front Desk at approximately 6:05 a.m. on 02.18, she had a plate of breakfast food on the front desk counter and was eating breakfast. This was detracting and not professional. (A review of the security tape from that time will show the interaction).

7. The bed was very hard – firm. I recognized that this can be a challenge for a hotel to get right as people want different mattress comfort levels. The ideal is somewhere in the middle. Perhaps a mattress topper would provide this ‘middle level’ of comfort. I wound up putting the pillows in a line on top of the mattress and then trying to sleep on those – not successful and not a good night’s sleep.

I stayed in a room and the next day was charged $250.00 for smoking when i didnt smoke in the room at all. I went downstairs to smoke and came back up and went to sleep. I tried to talk with the manager but keep getting the run a round. Now they are saying shes in interviews all day. Spoke to the sales manager who told me a lie to my face. Ive stayed at one of your hotels before but never had a problem. This particular one here in Fayetteville is charging people for smoking when they didnt smoke in your facility at all. I wont give up because i didnt deserve this charge. Im a hard working mom and my money is for bills. I tried to enjoy myself one night at your establishment and this is the outcome. I dont trust hotels now for it seems like they charge when they want to since they have your card on file. I would never jeopardize my income to smoke in a room. Please help me because Laura Leal wont even talk to me and the staff is really rude to me since i have a complaint.9106895827

I failed to remove a down jacket from the closet in my room and when I called to have it returned I was told it was not to be located. I have never had any reason to fear theft at a Hampton Inn. This is unacceptable. This jacket has been the only one which kept me warm post chemo. I went to the location of purchase to replace it and they no longer have the jackets. It is so simple. Tell housekeeping that the jacket must be returned in the next three days, leave it in the lost and found, and there will be no further action. This matter is something I intend to follow until it is resolved by the return of my jacket. My phone number does not appear on the attached bill. It is 317 403 1397.

Sincerely

John Diehl

I had the worst service ever at your Hampton Inn Elk City Ok
The girl at the front desk when we went to check in 1-30-19 around 7pm was so rude I kept asking her why she was being rude and she got ruder as well as telling us we could go somewhere else. It’s was so out of line for her to speak and treat us the way she did. The night manager then called our room summoning us downstairs rudely and demanding a story from us of what happened in front of the girl, it was unreal. He had no intention of hearing a story he was very verbally aggressive with myself and my husband. You need to pull video to see what happened she as well yelled at us when we were going in the elevator because I was telling our group what happened for us to leave and she was going to call the cops. It was crazy
When my husband and I was with her and the night manager Casey he told us to leave the hotel meaning myself my husband and 3 other of our Employees. We did nothing wrong and you need to pull video because another man in the elevator told my husband she was very rude to him. She was so out of line as well as your Manager Casey. What happened to Customer Service ? I have never wanted to go across a counter as bad as I did tonight and slap them both in their face but of course I didn’t and wouldn’t.
You have a girl that looks like she is on drugs and is hostile as well as acts irrational. The whole issue started by her stating to me that we had reservations for the night before and I told her we did not and she began to argue with me and you have a night manager with rotten teeth representing your hotel with a nasty attitude and both had the most aggressive attitudes I have ever experienced in my life with me being the customer. Ridiculous
The hotel stinks as well as our room did when we went into it and a employee of ours took pictures of the mold all in the tub area in their room. We are Hilton Honor Members as well as many of our Friends and Business Associates. These two representatives of your Hotel should be fired for the way we were treated. We did nothing that should have had someone act so out of control, both of them that we were told to leave because they thought they had the power to do so.
They did us a favor, we are now at the Holiday Inn in Elk City and we are very happy and this is where we will continue to stay for now on. You lost 3 rooms one of the rooms for three nights and the other two rooms for 8 nights each and for what. What did we do to be treated so disrespectfully view the video I am sure they erased it because I told the guy Casey to look at the video. He demanded a story from us so rudely we couldn’t believe it. I will go to social media with the entire story of what happened our entire group is owed an apology. I will not let this go it’s the principle !!!

Frisco Assitant General Manager Field house Tyler Mc Granahan recommends we stay at the new Holiday Inn opening soon after we complained about the guest services. When you read his email, you may recommend he move to the Holiday Inn. He has no hospitality concept when it comes to long term Hampton Inn and suites guests.

First, I'd like to say, we were very happy to see this new Hampton Inn built in Kennebunk Maine. In fact our visiting family stayed there this fall and have stayed in the Hampton Inn in Wells, Maine before this one was built. Great experience always. So when we were faced with the decision to return from Boston late night and wake our household up, we decided to just stay 2miles from home at the Hampton in Kennebunk. Rate was reasonable. We had just driven 1500 miles from NOLA as our flight was canceled due to winter storm Harper. Earliest return flight was 4 days out.So we drove. We happily booked our room. The late night clerk Joy, I think her name was, was very welcoming. All was great, no surprise as we have stayed at many Hamptons and Hiltons. ALWAYS pleased. Here is the issue, once home and settled in I started to get our receipts together for our trip insurance claim and came across an extra charge for $250 from the Hampton in Kennebunk. Ok, no worries, I'll call and have it fixed. When I called I was told it was a smoking fee! I was stunned. We Don't Smoke, find it disgusting! I asked to speak with the manager as clearly there was a mistake. I got Holly's voicemail. I did leave her a message, my head was spinning. I waited for a couple of hours and called back. I was told Holly was on a conference call for about another 15 minutes and was aware of my call. I was assured she'd call me back. Well it's 9am the next morning and I Still haven't received a call. We are a hard working family and every penny counts. We DON"T Smoke and never have! The only thing I can think of is I smudged over my morning giving of Thanks as we had just made it home safely from a weathered cross country trip.This seems extremely suspect behavior. No evidence of smoking, no call, as we live 2 miles from hotel. Charge processed the day after our check out. This is not right and I beg you to look into this. I certainly hope to hear from someone from corporate.

I made a reservation to stay at the Hampton Inn at 20 Technology Drive, Coal Center, Pennsylvania for Friday, January 18, 2019. As my daughter and I were almost there we found out that her audition at the University had been canceled because the Governor of Pennsylvania had issued a Level 1 travel advisory. I told my daughter that we would call the Hampton Inn and if we could cancel our reservation we would turn around and go home because of the weather forecast otherwise we would continue on and spend the night. So I called the Hampton in at 1-724-330-5820 and I had the phone on speaker phone since I was driving, so my daughter also heard the conversation. “Jessica” answered and when I explained the situation to her she informed me that she had been authorized to waive the 48 cancellation policy and that we could cancel without any penalties. She also told us that if the charge showed up on my credit card I could call on Sunday or Monday and they would remove the charge. So on Monday I called because the charge showed up. I was met with a very rude person who would not help me at all. I asked to speak to someone in charge so she transferred me to the General Manager Marianne Linder at ext. #6106 and I got her voice mail. I related the situation and asked her to return my call. Well it is Wednesday evening and I have left several voice messages for her and she still has never returned my call. I have lodged a dispute with my credit card provider since I can’t get a response from anyone at the Hampton Inn. I have always like staying at your hotels but I am very disappointed with this situation to say the least. I would appreciate someone contacting me and standing behind what I and my daughter were told about our ability to cancel our reservation. I would hope that the Hampton Inn would honor what their employee told us.....Laurie

The hotel staff was unfreindly hotel was under construction the staff was to busy on the phone to take care of Coustomer only 1 ice machine working had to go to 4 floor for ice told the clerk no ice on 2nd floor she said we no that I should have them when I checked end if they had ice very dissatisfied in this Hampton and those in charge

We have stayed at this location a number of times, many of them at the old building ! Being a light sleeper, I was very clear at check in on !/3/19 about my needs. I was told rooms away from Rt. 5 noise were taken but room 307 would be quite as the window is covered by a drape keeps the noise down. It was o. k. until the hotel quieted down. Well the room was NOT quite and I had little sleep that night. I advised the Mgr on duty next morning, he smiled and said he was sorry. Well I am very also and I would expect some compensation. At this point we will not consider this location and would suggest front desk persons due more than just rent rooms.

The manager is rude and condescending!
She embarrassed me in front of other guests.
I complained and received nothing but points.
Tried to reach out to her by phone and received the same unprofessional attitude.
Obviously customer service is NOT a priority.

We were attending a wedding this past weekend and got a reservation at Hampton Inn Jacksonville Beach Florida. When we first got there around 11am everyone seemed very nice and let us check in early. We would go outside and the beach was great but we can't having issues in the parking lot....There was some construction going on which was fine but we kept hearing very strange sounds in the parking lot. We sent our 18 year old daughter to parking lot and she was having problems with a couple guys saying things to her...She said they looked latino with alot of tats on their arms. They made her feel very uncomfortable her dad went to parking lot to confront them and didn't see them. He open the side outside door to a construction area and yelling, main guy of cleaning up hotel came out and he talked to him he says he does not know the guys we are referring to and said they are not employees. We went to front desk later when it happened again that lady walked outside and said she didn't see anyone but yet again she didn't recognize the description we gave her either...They all acted very strange about it like we were making it up.....Mu husband went in the bar and was telling bartender about it and had a drink then she said what can I do to make you just go back to your room and get out of here she didn't want anyone in bar to hear what he was saying......We ended up checking out that night and having to go to a different hotel because none of us felt safe there....I WANT and think I DESERVE my money back for this hotel room. What do I neeed to do to make this right???? Do I need to get an attorney or is there another way we can take care of this...???

The guys wanted her phone number was trying to touch her and telling her how beautiful she was and she smelled alcohol on them and they were in the same uniforms the other employees were wearing there even when everyone else said no they don't work here, they even told her they worked there.

I’m currently here and will be until Dec 31.
Checked in Christmas Day. The afternoon shift are extremely rude especially Rayat. No running water for 6 hours and
No hot water for 2 1/2 days. No use of Laundry facilities , yet staff continues to say that’s available . I called myself and it’s under renovation and has been. Room was not as advertised. no in room safe, no microwave , Hooks falling out of wall in the bathroom. Backed up toilets. I’m traveling with my husband and handicap son. This is the WORST hotel ive ever stayed at. We have no other options due to the holidays. We are retired Military and would have stayed at the Naval Station however , they are booked.
On a more positive note: Housekeeping and maintenance are awesome and very nice.
To think we are here for 6 days is causing us a lot of undue and unnecessary stress.