Hampton Inn Customer Service
Rated 2.12 of 5 Stars
Based on 138 Complaints

Contact Hampton Inn Corporate

Toll free phone number: 1-800-HAMPTON

With more than 2,000 locations worlwide, the Hampton Inn by Hilton is one of the largest chains of hotels in the world. If you have a complaint about Hampton Inn customer service, the phone number is 1-800-HAMPTON. You can press "1" for English or "2" for Spanish, and then "0" to speak with a live person. Hours of operation are Monday-Friday from 8am-6pm EST.

If you need immediate support, you can contact Hampton on social media by asking a question through Facebook or Twitter. The support teams are available there 24/7 and will usually reply quickly to your request. There are several options to contact the Hampton Inn corporate office with your feedback, starting with their headquarters address at 7930 Jones Branch Drive, McLean, Virginia 22102, USA. The corporate office number is 1-703-883-1000.

The company also has a Recent Stay Feedback form for you to submit complaints online. Common issues include billing problems, discrimination, food & beverage, honors program, housekeeping, cleanliness, insects, maintenance, and reservations.



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Reach Hampton Inn Headquarters

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  • Hampton Inn corporate office

    • 7930 Jones Branch Drive
    • McLean
    • VA 22102
  • Company website

  • 1-800 phone number

    1-800-HAMPTON
  • Better Business Bureau rating

    A
  • Customer service hours

    8am-6pm EST, 5 days a week

Top Hampton Inn Complaints

Browse more than 138 reviews submitted so far

20

I originally called the motel in Corbin, KY. and made reservations for Sep 19, 24, and 25, then later called to change them to Sep 26, Oct 1 and 2. When I arrived on Sep 26, I did not have a reservation and found out that I had been charged for a no show on Sep 19. Apparently that reservation for Sep 19 did not get changed to the 26th. Needless to say, I am not happy about this and am considering ending any future patronage of Hampton Inns. Your prompt consideration of this matter will be appreciated and determine my decision. I have tried the last several days to contact the Corbin manager but he/she has never been there during normal business hours.

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40

If you're doing any traveling and planning on staying do not stay at any Hampton inns they told me my charge would be $90 for the day I check my account and they've charged me twice both $122 and also did the same thing to my dad at a completely different city last week and he has yet to get his money back. I need that money to stay out here working on the road. This is ridiculous.

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40

I am writing to issue a complaint against the manager of the Senceca, SC, Hampton Inn. The night before our arrival, we changed our reservation from 3 nights to 2. Upon check-in, we were still registered for 3 nights---the front desk person was very kind and assured us it was not a problem. When we received our credit card statement--we were charged the 3 nights. When we called the hotel, the manager told us it was our problem and up to us to prove we did not stay the 3rd night. He was very rude to us and said he would make no changes.

Our family has been a Hilton Honors Member for 15+ years. We have never had a problem, or caused one during any of our stays. This is the first time we have ever reached out with a dispute. I cannot believe the attitude and disrespect employees displayed. We throughly enjoyed our stay at this location--the hotel is beautiful. It is a shame that Mr. Welch is such a poor representative of the Hilton brand. Thank you to Erica in Hilton Guest Assistance who handled our issue with concern and kindness.

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40

I have contacted the Hampton Inn in Montrose CO at 970-252-3300 for the second time over this year and the front desk lady is very rude and unprofessional toward me. I was trying to get a couple of rooms at the Federal Government rate. She told me the wrong rate for this month ($89) she argued that the rate is $94 and stated they never give a government rate a king size bed.

My boss only stays at Hampton Inns whenever possible and every other Hampton Inn gives king size beds at the government rate when available! I called back to talk to the manager and she told me she was the manager and then gave me to the GM, Maria Trujillo. She told me that the lady was the front desk person. She didn't give me a professional feeling at all and I don't believe they will change the way they are doing business. They are losing business for your hotel.

I would rate this hotel 0! Not even 1 star. I believe someone should look into their practices and perhaps change the staff.

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20

Stayed at the Hampton Inn in Indianapolis-southport. Paid $139 for a wash cloth full of pubic hair and ants all over our food in the morning. Told the front desk but they didn't seem to care. Will never stay there again. Called custom service and all they offered was 5,000 points which is only three dollars of a stay tomorrow in Bloomington Indiana. Insulted? Yes!

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60

I checked in on July 10, 2016, and staying July 11th also. I was given a very nice room/suite. All was well until we were in Chicago, sightseeing and I received a message on my cell phone stating that they had picked up our belongings and moved us to a "standard room" because someone els wanted the suite. I cannot believe for a minute that this is legal. It is certainly unacceptable. The manager was very rude, and couldn't understand why we were so upset.

Strangers picking through all my personal belongings, jewelry, personal hygiene items and threw them in a different room and bathroom. My stuff was everywhere and we did not appreciate that seriously, is that legal? Because from I've been informed that this is not legal. This whole ordeal ruined our day in the city. I have complained on their Facebook page, and not only have I not heard a word from them, they did not offer us a thing! I don't feel like we should've paid a dime for our stay.

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40

In room 357 in Hilton garden inn in St. Louis airport, complained to front desk about fitted sheet not fitting the bed. Call at 10pm and no response. Called again 20 minutes and still told us to hold on. So after another 20 minutes my son goes down with photo to prove this was not a joke. Guy in charge said he couldn't find anyone, yeah really for 40 minutes.

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40

On Friday, August 19, 2016, my husband, some friends and I were visiting a Hampton Inn in Frederick, MD. We were going to eat there and listen to some live music. I was walking on the deck outside, when my right leg fell through some rotted boards on the deck. The deck itself appeared in good working order, but that was not the case as the boards underneath were rotted. A patron who was also eating there told me that he told management that the boards were defective and warned them that something should be done.

My leg immediately swelled and was very painful. The manager asked me if I wanted ice and I told him I would use some. Ten minutes later, still no ice. The manager did appear a bit later and placed some papers on the table where we were sitting, and told me I could fill out the forms "if I wanted to". He then remembered the ice and brought me some. Later on he asked if I needed more ice for my ankle. I accepted, but he never did get back to me with the second bag of ice.

I did fill out the accident report, however, neglected to get a copy of the report. Forty-five minutes after I fell through the deck, some men appeared with new boards and were fixing the faulty walkway. I needed to go to the doctor for my severely bruised right leg. I do have pictures of the bruised leg if anyone should need to see it. I lost two days of work and the leg is still swollen today, Thursday, August 25. I am hoping that Hampton Inn would at least reimburse me my copay at the doctor's office of $15.

I was very disappointed at the lack of attention I received that night at the Hampton Inn. No recompense was offered at the time of the injury and the ice that was needed for my swollen leg was very slow (or not at all) in coming.

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20

I recently (8/13/16) stayed with the Hampton Inn in Colorado Springs, Airport location. While there I spent the afternoon at the pool/jacuzzi with my family. The Swin family was also at the pool with their four children and we started talking. They said their children were ages, 7, 9, 12, and 15 and that they were from Kansas, and this was the first family vacation they had taken. Mr. Swin said he wanted his children to see the mountains and that they had visited the Garden of the Gods, etc., and that they were on their way to a doctor's appointment for their 12 year old to have botox treatments for his Cerebral Palsy, as his body becomes stiff and tight and it is painful for him.

I had noticed that their children were all splashing and playing and having a great time, however, the 12 year old was sitting in his wheelchair watching. I asked if he wanted to come into the jacuzzi with us, as I noticed the pool and the jacuzzi had the disabled lift available. The father said that he wasn't strong enough to lift him in and out of the pool, as he now weighed more then he did. The mother said the disabled chair lift was not working. I assured her that my husband was an engineer and could get it working. So after he inspected it, he said the battery and controls were missing from the lift and went to the front desk to get them.

The front desk person said the battery was dead and they would go next door (to the Hilton, I assumed) to get a working one. However, we waited and waited and never heard from anyone ....so eventually we worked together to get him into the jacuzzi, where he had a wonderful smile on his face, splashed his arms and gave his mother the sweetest kiss. My husband helped to get him back out of the jacuzzi and the Swin family was grateful that their disabled child was able to enjoy his vacation, rather then have to sit in his chair watching his siblings.

I contacted the front desk and said that it was unacceptable to have a disabled guest unable to use the pool and jacuzzi facilities, and that the Swin family should be compensated for their stay due to the hotels lack of having working facilities. I would have had a better reaction if I had told her the coffee was out, as she made no attempt to remedy the situation. I have since then talked with the general manager of the hotel and he said he would "reach out to the Swin family and ask how they liked their room, if the front desk was courteous..etc", I find this offensive since I was an eye witness to the events that took place and it was not the BED that was the problem!! His unwillingness to be gracious and to honor the 100% satisfaction guarantee is unacceptable.

I am asking that this family be provided a remedy that would be to the same extent as their injury. What would you expect if it was your first family vacation and your disabled child was unable to swim and enjoy the hotel pool and jacuzzi with his siblings? If you view it from this perspective, then I am sure you will find it within yourself to find the correct response, for their sake.

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40

On Friday morning, August 5, 2016 I called the Hampton Inn customer service phone number to the Bowling Green, Ky Hampton Inn to make a one-night room reservation arriving on Sunday, August 7, 2016 and checking out on Monday, August 8, 2016. One of the phone menu items was "reservations" which is what I chose. A girl answered the phone and welcomed me to the Bowling Green Ky Hampton Inn. I gave her the required information needed for the reservation along with my credit card number to hold the room. She asked what was bringing me to Bowling Green, Ky and we had a conversation about "my husband wanted to bring his boy toy to tour the corvette factory and visit the museum." She stated she would send our confirmation number to our email address listed on our Hilton Honors account.

I informed her that our email address had changed and she offered to update the information. I gave her the new email address, thanked her for her assistance and ended what I would call a "personable" conversation. No confirmation appeared in my email account but did not notice until we reached our destination. We were informed by the front desk clerk that we did not have a reservation and our Hilton Honors account still showed our old email address. She immediately called the Fairfield Inn in Bowling Green ky and the Hampton Inn in Bowling Green Ohio, stating "this happens a lot." No reservation in our name was found. There was no manager on duty that I could speak with at the hotel regarding this.

Luckily, there were rooms available so we did have a place to stay. We were treated very poorly by the front desk clerk on three separate occasions when this situation was discussed with her. An obvious age discrimination attitude reared its ugly head. Showing the clerk my telephone call log upon check-out which clearly identified the direct phone number that I had called on Friday to make the reservation, I was told "well, maybe you called the number but did not complete the call." Excuse me. Who was the individual that supposedly made my reservation, took my credit card information, and never followed through with their job? Furthermore, what happened to my personal information?

When finally being able to speak with the General Manager upon my return home, I was told by him that someone in Dallas probably took the reservation. He further stated that even though I called the hotel directly, if I chose "reservations" I would not be speaking with the hotel. The reservation clerks in Dallas or wherever they are located have a written scrip in their computer about the hotel and attractions, therefore, whoever I was speaking with made me think I was actually talking to someone at the Bowling Green Hampton Inn.

The General Manager informed me that in order to make my reservation directly with the hotel I would need to choose 0 on the phone menu. It is unfortunate that guests are unaware of your reservation protocols. I do not use third party reservation groups for this very reason but after knowing how you do business, I guess it just does not matter. I certainly would expect better from a Hilton entity!!! Incidentally while at dinner on Sunday evening, we spoke with another couple who had complaints about the rudeness of the front desk clerk also. I mentioned that to the General Manager when I was able to speak with him. Not a good experience.

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20

My husband just called Hampton Inn head offices about our complaints. We use to stay here almost twice a week and love it. We've had 1 problem in the many times we have been here. We found a needle under our mattress a while back which completely freaked me out, they give me enough points to earn a free room then, and this situations worse than that one. A lot worse. I am so frustrated over this I cannot calm myself down. We come down to visit family intending to stay here for 2 nights because this is the only place here that's worth staying at. We needed a king studio. We were told almost Everything was booked up but she would hold the King studio for us and possibly get us in the smoking king studio.

We get here and we were put in a single king. We were told she couldn't change it because the rooms were all booked, but she'd give us a roll out bed a little later. We never received that, and when we asked the other lady that come in for it she told us we could not have one because it was a fire hazard. I also seen 2 spider scrawling down the bed and when I tried to kill them I seen toenails and there was glass on the floor beside the bed. Then we got a paper saying we were charged for 3 long distant calls that we did not make.

The paper even says we were checked in at 915 when all the calls were made between 7 and 9:03. I also did not like that when I asked questions about our rewards points that the only responses I got was I don't know, twice. This has been a horrible experience, and I can't believe all this is happening and no one will do anything about it. We have to stay in McComb one more night, this is where we were planning on staying but as much money as we have spent here I just think we should at least get enough extra points to add to the ones we already have to be able to get a free king studio for the night.

This hotel is the best around here because it actually has standards. We are very disappointed and I wish someone would help us.

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40

I stayed at Hampton inn at 33 Humphreys blvd circle memphis TN, 38120 for almost 2 weeks while my terminally ill dad was in the baptist east hospital. Everything was fine, until 8/7, i notice that my carry on bag was missing. I went to the front desk and asked JASMINE if they have seen my bag then i asked for cameras. Employees said I am sorry, we do not have cameras. jasmine looked for the bag at the front desk, she said it maybe in house keeping, it was not there so she called the maid that was off that day on her personal phone, said she did not see the bag, the girl that stripped the bed said she saw the bag. But the girl who cleaned the room did not see the bag. so 2 different girls are telling 2 different stories.

I want a video of the person who left my room with my bag. You said money back guarantee. you need to live up to your word. I had to deal with my terminally ill father, that passed away, plus your maid that stole over eight hundred worth of stuff in my bag, while having to pay you for over one thousand dollar stay. Where do you hire your maids, and to see the least these are items i had in my bag. My message below to the BBB, you will be receiving a call soon. it is a felony that your housekeeper would take my prescribed medicine that has MY NAME ON IT!!

The housekeeper is a thief and stole my carry on bag that I had in my room. I was visiting my terminally ill sick dad and stayed in this hotel and the housekeeper stole my things, I had over $800 worth of items in my bag, the front desk denied it and said they did NOT have any cameras. I stayed in this hotel for almost 12 days while my dad was at Baptist East. Things I had in my bag, valued around $800 chi iron, Asic walking shoes brand new, silver jeans, 1 blouse, 1 cami, 3 pairs of socks, 4 pairs of victoria secret panties, 1 package of hanes panties,1 pair of pajamas, clinique make up, other make up, bath and body face wash, shampoo and conditioner, hair products big sexy, 2 make up bags, carry on bag, yoga pants, t shirt, comb, brush, pick, mirror.

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40

I made a reservation for a two-night stay I cancelled the reservation for both two nights and I'm being charged a fee of one night for a no-show because it was booked as two separate cancellations for some reason I'm hoping you can help me by reversing the charge being that I cancelled the reservation within a two-week period. I also called up two days before the reservation to make sure it was cancelled which I hope was documented and they said there was no reservation for those days under my name just making sure that the reservation was canceled. I also pulled up this morning 8-7 making sure the reservation was canceled because there was a pending charge on my credit card and she also said there was no reservation.

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20

By far the worst experience I've had at at a hotel or motel, check in day I was given room 105 this was in Mesquite, Texas for a 6 day stay. The room smelled of mold and mildew after complaining I was moved to room 517 the next day which by the way was a handicap room that had the same smell but not as overwhelming as the first next their was the constant breakdown of the elevators, we went from two elevators to none, fire department called several times due to people getting stuck.

Had to carry friend in wheel chair up steps no accommodations, no ventilation in bathrooms which in my years as a code enforcement officer in Missouri is mandatory unless by some chance Texas has a different ordinance not requiring them which would be the first one I've heard of not requiring and being comped for two of the six days with the amount of people we had there for the event that we attended I would not stay again and definitely wouldn't recommend.

Place needs a total overhaul. I guess the two days where suppose to make the experience better , definitely not I guess getting the free exercise up and down the steps from the 5th floor was thrown in for the four days I had to pay for. Never again, suppose to attend another event in January at Denton Location guess I'll be checking around for a place close to it! !!!

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40

We had reservations for Hampton Inn Dallas/Addison, 1st night July 28, 2016. American Airlines cancelled our flight to Dallas in mid afternoon, July 28. Impossible to make call for 24-hour cancellation. We stayed 2 nights, 7/29 and 7/30. Checked out Sun. 7/31. Local manager Monica Silver is refusing to make a refund. Bounced around many layers of Hampton company today. Have lost a lot of time. Very frustrating.

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40

The Hampton Inn Chicago Downtown/Magnificent Mile is a horrible place to stay. The customer service leaves much to be desired. We were told after multiple phone calls that we would be able to have rooms next to each other. However, when we arrived at the hotel, they said that they were sold out and we would be close. Apparently, in their eyes, close means on the same floor, but opposites sides of the building.

The worst part of this hotel are the elevators. There are 3 elevators that service the lower level, mezzanine, and floors 13-40. We had to wait 5-15 minutes every time we rode the elevator. Don't ever stay here!

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40

I stayed at the Hampton Inn and Suites in Mansura, La on Friday, July 15th and checked out on Saturday July 16th. I arrived at 7:00 PM that night and checked out Saturday at 8:00 AM. Upon my arrival I told the lady at the desk I was paying with cash that I had in my hand. She told me she had to run my card for incidentals I gave her my debt card and she ran it twice. My bill was $124.53 that I paid cash at checking in and I have my receipt. When I arrived home I checked my account I have two charges on it for $136.98 and $25.00 pending in my account.

When I called back to the hotel I was told there would be an hold on my account for 10-15 days. I don't understand the hold on my room since I paid you cash at the time of check in, I can understand the charge for the insidentals for security. I wasn't even charged the right amount it was more. I pay all my bills with my debit card. This is causing me a lot of inconvenience. I did like the nice and clean motel and the free breakfast but I don't think I will be staying at your hotel again. You didn't have to wait for your money and I shouldn't have to wait for mine.

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40

I was a house keeper at Hampton inn in Delaware oh. I just want to let you know how it is ran! Some people do not change there bed sheets like they r supposed to, also they hardly ever change anything and the bed pads under the sheets that have pee all over them never get changed.

Bed bugs are getting bad there and I lost my job because people don't want to do there job they want to stay on there phone all day long! Also they don't want to pay me for my last week there yes I'm pissed. There is a lot more I can tell you but I don't have the time I have to go to work but I am trying to get ahold of some one who can help me I just don't know who to get ahold of the big boss because no one will give me his number.

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20

You could tell upon entering our room that it had not been cleaned properly. The carpet was old and was in need of a very deep cleaning. Around the edges of the carpet there was ground in dirt. The couch was also in need of cleaning. You could see the dirt on the material where people put their arms and hands. The room definitely needed dusting. One closet was so small you had to push the hangers back at an angle so the clothes didn't stick out and there was on door on it.

The other closet was a little bigger but the bi-fold door had to be "jiggled" to get it closed. The shelf above the rod was so dusty you didn't dare try to put anything on it. So I called the front desk and told them the room needed to be cleaned that it was very dirty. We left for a while to give them a change to clean but they didn't clean the closets. I had to call them a second time and have it done again. The air conditioner was barely working so we had to call again that evening and they had to replace it so we left again so they could work.

The most mind blowing thing to me was the shower. It was a handicap shower. The lip on the bottom was maybe 1/4 to 1/2 inch deep but the shower curtain was 8" off the floor! Again I called and they didn't have a shower curtain long enough so I spent 8 days putting towels on the floor so my husband and I would not slip and fall. I did tell them this was a safety issue and no response except to put towels down. I had asked them to please change my sheets every day and they said we only do it once during your stay. I told them I was having surgery and would have incisions and I wanted them changed every day. The best I could tell they did do this but the beds were not comfortable and I had to push the mattress back into place.

Since my hotel had already been paid by my insurance company I could not change the hotel or I would have gone to the Hilton Garden Inn in Henderson. Now there is an awesome hotel. My stress level was very high because of my upcoming surgery and this made it even worse. I am very disappointed to say the least. I have stayed at several Hiltons and they are great and I thought with Hilton being attached to Hampton it would be the same great hotel. I was very wrong and will never choose Hampton again.

My husband did ask after we left if I had taken pictures but it never crossed my mind to take any. One of my co-workers had surgery in Vegas and she to was booked at the Hampton in Henderson and had a bad experience with them as well.

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40

I checked into the Hampton Inn in Conroe TX on Friday the 8th of July. I used my American express card to charge my room against. This is the only place I used my card. Within fourteen minutes after checking in American express was contacting me about charges at Ross for less store in Texas. The clerk or the manager stole my number that quick. I was in shock that it happened that quick after using the card to check in with. I am going to let everyone know what happened at one of your hotels so the same thing want happen to them. My confirmation was 3 82395383 and I also checked out the following Saturday after paying for Sunday. I was too worried my belongings would get stolen while I was away.

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40

This complaint concerns primarily room service. The only room service provided was clean towels and bed made(partially)...no new sheets etc. but that's ok. What was not OK was the following: the used coffee cups were not removed,used paper cups used for drinking soft drinks were not removed, water in ice bucket not emptied, small amount of food(1/4 piece of a waffle was left on end table, used coffee bags not removed from coffee pot, no new coffee bags left,(notified front desk and never did get coffee), When confronted with this lack of room service I was told it was done on purpose.

Their policy of not removing dirty items from the room is because they are concerned that they will be accused of throwing something away that might be important to the occupants of the room. HOWEVER, if the room occupant would pick up all these dirty items and put them in a waste basket then they would remove them. I have stayed in many Hampton Inns in the past as an Honors Member and never been treated like this. One last thing, the breakfast area on the morning of July 7 was a mess with plastic utensils and food all over the floor and counter. Ran out of food before 9 AM.

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40

I work for the US Army and do a lot of traveling, but on this trip I was going to Mobile Al to spend the 4 July with family and friends, We stayed at the Hampton Inn & Suites Mobile-Providence Park/Airport Area, we checked in on the 1st July and stayed till the 5th July. The big problem I had was with the bathroom sink, the water had very low pressure and I asked them if they could fix it and they told me that the pressure was set that way because they were conserving water and that all the rooms are that way. I shave with a razor and when the water pressure is that low it does not even wash the shaving cream off of the razor, it was very frustrating to say the least, like I said I work for the US Army and when we travel we try to stay in a Hampton Inn. I guess my big question is this stander for all your Hampton Inn and if it is my office will not be staying at any Hampton Inn, so please let me know.

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60

We selected Hampton Inn for the location and breakfast but sadly the breakfast experience was a big disappointment. There was only one lady trying to keep up with a large amount of people and she was very frustrated as some customers were upset that she kept running out of food on the hot bar such as eggs and sausage along with the waffle batter. When I got my plate, she said sorry we are out of all the hot items which meant I had cold cereal and was lucky to get that. My suggestion would be to plan for the number of guests you have especially on the weekend and have back up help and food available. Also, it may be advisable to limit some food items such as the meat as some people were piling up their plates making it run out before others could receive theirs.

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40

I was traveling with 4 other retirees headed to Shipshewana Indiana when we ran into construction on I80. We were in traffic for over one hour and had to find an exit as one of the ladies had an urinary problem. We saw a Hampton and thought since we stay in Hamptons when we travel in our group we would stop and use bathroom before we found place for lunch! We were denied use of the bathroom and it was actually locked! They did not want to hear of our trouble.

We will never stay in a Hampton since your policy is unreasonable and not customer friendly. Thankfully 1 mile down the road we found Portofino Gill at Briarleaf Golf Couuse and they were exceptionally wonderful to our needs! They won as we spent $150 on our lunch and they know how to treat customers! We have informed many of our friends and you have lost our business plus more. 1 in 20 rule applies to your poor service.

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20

My 5yr old son and I we're staying at the Hampton Inn Hattiesburg Mississippi and the card the room has been booked on was cancelled and two nights we're not paid for it was not my name and the manager was very rude to me he kicked my son and I out and then threatened to call the police only because two nights were not paid for which were not my fault because the room was not in my name and the card was not in my name I was strictly down as a guest of the person that got the room.

He proceeded to tell me if I did not leave the property he would have me arrested I have a lawyer advising me to sue Hampton Inn of Hattiesburg,Ms for pain and suffering in the event of throwing my son and I on the street for another person mistakes and public humiliation in the event of screaming cursing and putting my personal business into the public as well as my SS # birthday and name in the presence of other customers.

He was very unprofessional, rude, violent and out of control. I already have statements from onlookers and a very once valuable customer or your hotel as well as he and I are in the process of finishing construction on the Hampton and home two in Hattiesburg,Ms. I would like to discuss this matter farther if someone can please get back with me would be greatly appreciated. 6012979399 thank you have a blessed day hope to hear from the Hampton Inn very soon.

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40

It is now 4 a.m. On June 25, 2016. My family chose to host our family reunion at this location. Several members of our family woke up from bites of bed bugs. We went to the front counter to report bugs around 2 a.m. The receptionist smiled as if she knew what this was about. We then searched the Internet & found reviews of bed bugs just 2 days ago. This is very unacceptable. We were moved to another room down the hall, and it was still dirty. I spoke with the receptionist to see how we could be accommodated. I was told there were no more empty rooms on other floors, and a manager would not arrive until 7 a.m. I then called corporate, where they also told me there is nothing they cold do. So instead of sleeping at 4:15 a.m., I am writing this complaint. It's hard to sleep when you know they only way to get rid of bed bugs is to throw everything away.

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40

My wife and I stayed at the Hampton Inn on Eastwood in Wrightsville beach on June 10, 2016. Graduation that weekend so all hotels were full. The room's carpet was worn out, the a/c unit looked very old (but worked), the room was very musky. I have stayed in a lot of Hamp. Inns before but this one was very bad, especially for the price of $214.00. Oh, the mattress was very lumpy too. I did not complain to the front desk because I knew the hotel was full. I will stay at another hotel next time. Horrible room. Shame on Hampton Inn. Staff was very nice though.

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40

My Daughter blocked some rooms for her Wedding 6-10-16. The idiots you have running the facility swiped the quest's credit card and then debited the money out of my daughters account. Reached out to the people you have running the motel and they must have not made it to 6th Grade. They cant figure out how to put money back in here account. Will never recommend to stay at any affiliated motel going forward.

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60

I had a walkin coupon for $89. I called the Haverhill location and was told there was availability at 5:15PM. When I got to hotel within 45 minutes they said they would not accept coupon for room because they were anticipating selling out. I was told by a representative they had rooms. When I explained what happened she put me through to guest service. He called the Haverhill location and was told one of the persons in my group was banned for smoking in his room. Absolutely not true or they would fined him. They just looking for a way out because they couldn't accept coupon. Very disappointing. Because they did not accept the coupon even though room was available a young child has to sleep in a car.

Comment (0)
60

Love Hampton, always look for them to stay in when traveling. Last night as entering, only girl working was on phone, never even acknowledged we came in, 8 min later waited on me. Never explained breakfast or anything. Room smelled very musty, bathroom way outdated, dirty walls, got up this morning to find roach on my toothbrush. Beds seemed fine, but not a pleasant stay. I saying all of this, I choose Hampton because they are always clean. Then you happen upon one like this, makes me not want to stay again. This place is going to give Hampton a bad reputation, please check into this hotel. I will continue to stay with Hampton but I will check out hotel before I will stay.

Comment (0)
20

We checked in on Saturday the 4th of June, that night I paid with my credit card, Sunday the 5th I paid cash and was told my check out date would be Thursday the 9th of June, Monday I paid cash again and was told the same date, Thursday the 9th was our check out date, I went down this morning Tuesday the 7th and was told the same thing as I have been told previously but when I went back to pay cash I was told that I had to be out tomorrow the 8th they had rented our room, they offered us another room but it was a king bed with a fold out couch for more money.

We have two small children to also move around which has now caused more stress on them and us. The people who worked the Saturday-Monday shift were very accomedating and polite but this morning I found the new shift to be rude and not helpful what so ever. I would very much like to be compensated for the night we were suppose to be in this room and I will report to BBB and inform the Chamber of Commerce not to recommend the Hampton on Glasshill Ford Road in Prescott Valley, Az.

Comment (0)
40

My sister and I, who are both in our early 70's, were traveling to Virginia Monday, June 2nd. We stopped at the Hampton Inn in Gretna, Va. As usual we checked our beds and found what looked like small red ticks. (later identified as spider mites). I also had wiped the counter with a towel and it came back covered in makeup. We went back to the desk and they assigned us to another room. We walked in the door and the first thing we saw was the bathroom sink that looked as tho someone had spit tobacco juice in the sink.

There was a dirty towel on the counter and the room was covered in dust. They gave us a room on the 4th floor and said we had the whole floor to ourselves. We left our cart in the hallway and went in to check the beds. AGAIN we found spider mites and what we later identified as a stink bug in the hem of the sheet. I now wish I had taken pictures but I did place the bugs in a Kleenex and took it to the young lady at the counter. She said the bugs were heat bugs. Sorry, but I like to sleep alone. I hope something can be done before some other family has to experience this. We had to travel another hour to get a place to sleep.

Comment (4)
40

We checked in Friday evening and by very early Saturday morning the 2 elevators were broken. We were put in a handicapped room on the 9th floor and accepted it since that was given in the booking.com reservation. My husband has a bad back and we walked down slowly. On Sat., we could not take advantage of fitness center, etc. We stayed out of the hotel from 9:45 am until 11:15 pm due to the broken elevators. On Sunday for check out fortunately a young man was able to help us down and carry out suitcases. It was a crazy stay in Pittsburgh. The staff tried to be pleasant, but it was difficult.

Comment (0)
20

My son was bitten by bed bugs, had welts all over his arm, head and chest. Our room was changed two times. Welts were shown to staff. It took week for welts to heal. He still has spots. He went to much discomfort. We handled the situation very quietly and we were told we would get a full refund. We stayed 5/5/16 - 5/6/16. We were only refunded for one day. I called Hampton Inn in Commack, New York and spoke to Amy and was told one day was all we would be refunded. Put a claim in with my credit company. Hopefully my full refund will be credited to my credit card company, or I will be forced to file a complaint with the Attorney Generals Office.

Comment (0)
60

What happened was not a matter of service. My daughter-in-law made reservation for three rooms at the Hampton Inn in Harrisonburg, Va. for 5/6/16. The normal price for that room is $139.00 a night according to your websight. However there was a special occasion on that date, graduation at James Madison U. I realize that there is an nrease in price when you anticipate a full hotel. But I was amazed to find when I got home online and found that we were charged 479.63, more than triple the normal price. This is price gouging. Like charging $50. for flashlight when a hurricane is anticipated. I didn`t anticipate this from Hampton Inns and I hope you can make an adjustment and give me a credit on my credit card. Thank you for your cooperation in this matter.

Comment (0)
100

Definitely not a complaint!! I called Hampton Inn in Park City Utah and Melissa answered the phone! I was trying to find a way to send something special to my mom who was staying their because I knew I wasn't going to get to see her for Mother's Day. Melissa was apologetic and let me know that there were not any florists or gift shops around Park City but then she did something I would never have expected... She volunteered to make her a little gift basket and deliver it to her room for me!!! This meant the world to me since this is the first time that I will not get to see my mom on Mothers Day and it was really bothering me! Thank you so much Melissa and Hampton Inn for going above and beyond!

Comment (6)
20

On Saturday evening, 4/30/2016, my wife and I had the pleasure of spending the evening at your establishment in Webster, NY, along with our daughter and grand-daughter. We occupied room 208 which appeared clean and comfortable. On Sunday morning, 5/1/2016, our bedding was as usual, disheveled. Upon rising out of our bed, my wife noticed blood stains on the sheets at the foot of the bed and checked herself to see if she might have cut her foot in any way and not finding any injuries on herself, I rolled the bedding back upon itself, and to our horror as you will see in the pictures we attached, there were blotches of blood not only on the fitted sheet, but also on the top sheet and blanket, at the foot of the bed. My wife immediately felt ill and went into the bathroom to vomit.

I called the front desk and asked for someone to come to our room to show them our bedding and was told there was only 1 person on duty and the General manager would arrive at 8 AM. At 8 AM, I asked the General manager to inspect the room and she asked what the problem was and then after I told her she took care of the charges for the room, in my opinion, the only thing she did right!!!!! However after discussing this for several minutes with her, she insisted that "she personally inspected the room yesterday (4-30) and there was nothing wrong". I then asked if she inspected the room before or after the beds were made, she replied "both", again insisting that it simply could not have happened, implying that I was lying. She even asked why I had not seen this when we went to bed. Like most people, I get into bed from the head of the bed, not the foot of the bed. The night shift manager at this time was looking at my wife and I with pure disdain as if we were lying about the whole situation, rolling her eyes shaking her head in utter disbelief etc.. At this point approximately 8:15 AM there were several people in the breakfast area, many of them family and friends who traveled to attend our grand-sons First Holy Communion party that day.

At this point I thought it would be better to quietly handle the situation, which I believed I did. In hindsight maybe I should have been a little louder and more forceful due to the response of your managers handling of the situation. Both their verbal and facial expressions toward us, and the implication of our lying, we take as a personal affront and have expressed that to our 8 family members and friends who were also staying there. We are both retired now and are beginning to travel, we have stayed at your facility in numerous places, and if this is typical of the way the Hampton treats its guests especially those with a rewards card , we will be looking for other accommodations when we travel.

P.S. It was recommended to us by another couple staying there, that we should post the pictures on Facebook. I'll wait on that decision until I see how you respond to this letter. Unfortunately, I didn't get any of the names of your managers.

Comment (0)
20

Well to start off I picked this location for my boyfriend and I because it had great reviews and I loved the ocean front view, considering a lot of other hotels were booked this seem like the best place to be. We were visiting from out of town Checked in, went to our room on the 3rd floor settled in, everything was going good so far. Went to get food, came back in and eventually got settled for bed, pulled back the sheets and it was bugs in the bed, so at this point we just packed everything up and went downstairs to tell the front desk, we were told we were being moved to the 2nd floor, now there's no beautiful ocean view from the second floor because the roof is the way I specifically requested "higher floor if available" when I booked.

We were told there were no rooms available higher up, so this was very disappointing. Mind you I'm pregnant, so my boyfriend moved everything to our new room. And had to go up and down several times.Got to the new room, and the things that were provided in the bathroom by the hotel weren't there, there was hair everywhere, in the ice bucket, in the shower,in the beds. I guess management wasn't on duty so we were told to check back the next day to speak about further accommodations. When I did so, we were offered either a certificate to stay at any other Hampton hotel or the refund for that night.

Like I said we were doing a vacation and we just asked for the money back(paid in cash) and was told it'll take 2-3 weeks to get the money back because it was coming from corporate...but it took less than 5 minutes to take the money ok, really unsatisfied now. Asked again about being on a higher floor, was told that nothing was available. Very very unsatified won't be staying here in the future.

It's now been a month yet I've still haven't received a refund I'm highly frustrated with this business.

Comment (0)
40

Saturday, April 9th, Hampton Inn & Suites, Portsmouth, NH, Room 335. Though the facility was great and the staff friendly, the reservation process was not. An email acknowledgement of the reservation was never received, nor was a reservation confirmation number given over the phone at the time it was made. Additionally, when the reservation was made there was no mention that a valet parking charge would be added to the $189.00 room charge...nor was it mentioned at the time of check in. Found out about the $25.00 charge when checking out Sunday morning when questioning the amount of the bill.

Obviously the statement that you want customers to be satisfied...is just that...a decorative statement that means nothing. This is not what I expected from Hilton/Hampton Inn. Fortunately, there are other places to stay and from reading other reviews, apparently Hampton Inn doesn't care. What a way to run a business!

Comment (0)
20

We were up all night with people and animals running down the hall. The night staff didn't care and no did the clerk on days. I went to use the laundry and almost got ran over by dogs and people running with their dogs.

Comment (0)
40

I would like to thank Hampton inn for making my vacation suck. I got a room at the Albuquerque on the 21st on my way to Vegas! I paid cash then after they told me my card would not be charged it was for 188.93 more then what the room was. Spent everyday on vacation on the phone still nothing even after my American Express gave me trans code and id code still nothing. Coming home my family almost had to sleep in the car because nobody wanted to take cash for a room. Finally Best Western let us. I will never use Hampton Inn again. Left voicemail after voicemail for district manager and not a phone call back! Can't even get them to give me corporate number for Hampton.

Comment (0)
40

Your girl at the desk and the girl who runs the kitchen are great they get 5 stars. However our vacation was ruined because I have been on the phone getting past around and nobody would return my calls! We paid 142 in cash for our room then my card was also charged 188. After I was told it wouldn't be now we have no money to get a room back home from vacation for tonight! It really makes me sick because it was my daughters first spring break vacation. Our stay was this past Monday. Maybe I will get a return phone call from this letter. I am a card member. I pray this is fixed before tonight or we will be sleeping in the car!! The district manager will not return my calls I have left several messages

Comment (0)
40

I stayed at Hampton Inns 23 nights in the first 2 months of this year, (13 times at the Lenoir City Inn particularly) and just recently started having a problem there getting my room booked at the same rate that I had always got. My Company Master card has a max charge limit of $125.00 any other desk clerk had NO problem getting me the discount needed to acquire the room. But the evening shift guy started giving me a problem recently with a smart elect attitude, rude and completely unprofessional attitude, and was willing to let me walk for $6.00.

I told him that if it is going to be a problem from here and after I would stay at other Motels and he said OK, this kind of attitude is completely unacceptable and trust me with the amount of times I use a Motel through the year many Motels will be glad to take my money. And just so you know Good news travels fast, but BAD news travels faster. This is how you lose loyal customers.

Comment (0)
60

We were suppose to stay at Hampton inn 7501 North Glenoaks Blvd Burbank, CA.. Our vehicle broke down and we were unable to make it. I called as soon as I arrived home and they told me to call the manager the next day, her name is Helen. I called and explained my situation and she was not friendly or understanding whatsoever. I had to cancel last minute at a different Hampton inn and I was refunded my money. We have been Hilton members for many years! My husband is a US veteran. I tried calling the GM and he is on sick leave.. Not even sure if that's true. Helen refused to give our money back, even though the circumstances were out of our hands. We were loyal to this particular location but we won't be back. I would like a number to the main corporate so we can fight this matter.

Comment (0)
20

I want to express my feelings regarding misleading advertisements. I am very disappointed because when calling regarding promotion of $149.00 for published weekends understood than 2 days and three nights to make a reservation as a gift for my kid 12 birthday, and for my surprise the agent told me that the promo is wrong because it is per night, which is not specified in the promotion. I send photo as evidence. When you open the application send you to other offers and not published.

In addition to this when I contact the hotel the staff had no information of the promotion. I asked to speak to a manager as with the sales department by calling twice and the call was never answered. My suggestion to avoid disappointment with your hotel guest and future inconvenience is to instruct the staff and hotel Revenue Manager that offers must have specific rules. I apologized for the inconvenience this situation may cause. If you need additional information do not hesitate in contact us.

Comment (0)
20

We checked into the Hampton Inn in Clarksdale Mississippi October 26th. To make a very long and painful story short, while my wife and I were gone from the motel in a meeting, the cleaning staff entered our room and stole my wife's wallet and sunglasses. We immediately notified the management and they did nothing. After I called the police they finally decided to look on the hotel security camera and they identified exactly the employee. They did nothing. The police then interrogated me and accused me of stealing my wife's wallet!

I tried about 8 times to reach Hampton corporate and all I got was a guy at a phone bank in India. I then obtained the hotel owner's name and number from a business associate. I called the owner, Suresh Shawla, and he has done nothing after repeated conversations over the last months. To add insult to injury, the front desk staff stole my credit card indicia and numerous charges were fraudulently made to my card. Fortunately, the credit card company caught it after a loss of about $1,100. Avoid this Hampton in and this very corrupt southern town.

Comment (0)
40

On Tuesday morning I made a reservation for Hampton Inn in Detroit/Southgate. I received confirmation. On arrival, after an extremely long drive, and with not a great deal of time before my business appt, I was told they did not have a room for me. I had to leave and find another hotel. Very unhappy and will choose another chain before Hampton next time.

Comment (0)
20

I have been trying to arrange a block of 14 rooms for our Corvette club for May 20-21, 2016, for the past 4 weeks with the Sumter, SC hotel. I have spoken with Deborah Bell twice at the Hampton Inn headquarters without any action on her part (no group reservation created). Ms Bell was out sick for 2 of those weeks, and I was told that no one could help me while she was unavailable. Since her return to work, Ms Bell has failed to return any of my recent phone calls. I'm preparing to switch to the Holiday Inn Express in Sumter, SC. Our Corvette club has used the Hampton Inn in Goldsboro, NC, without any problems for four similar occasions in the past 8 years. It appears your hotel in Sumter does not need our business.

Comment (0)
60

I stayed at the Hampton Inn in Charlottesville VA on 3/2/16. I had a problem with the hot water and there were ladybugs in the room. I was never told about the 100 guarantee. I have called the Inn many times only to put thru to voicemail. I've called them everyday since 3/3/16 and have had no luck. This is why im coming to you. I am very fed up.

Comment (0)
40

Staff (housekeeping?) Stole my AM/FM transistor radio, my Samsung charger with adapter and pillow speaker....I left the items on the bed. I left the hotel at 8 am on 3/1/2016 to return to my home intending to return to the hotel that evening since we were staying for 3 days, at 5 PM, I returned to the hotel to find the above items gone. I went back to my residence and looked through both cars. I checked with lost and found, housekeeping and made several calls to the hotel gen manager-Tony Toby? Simmons, we are playing "phone tag"..his effort to reach me is poor....this is the Hampton on Boulder Ave in Highland, CA.

Comment (0)

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