Hampton Inn Customer Service
Rated 2.03 of 5 Stars
Based on 151 Complaints

Contact Hampton Inn Corporate

Toll free phone number: 1-800-HAMPTON

With more than 2,000 locations worlwide, the Hampton Inn by Hilton is one of the largest chains of hotels in the world. If you have a complaint about Hampton Inn customer service, the phone number is 1-800-HAMPTON. You can press "1" for English or "2" for Spanish, and then "0" to speak with a live person. Hours of operation are Monday-Friday from 8am-6pm EST.

If you need immediate support, you can contact Hampton on social media by asking a question through Facebook or Twitter. The support teams are available there 24/7 and will usually reply quickly to your request. There are several options to contact the Hampton Inn corporate office with your feedback, starting with their headquarters address at 7930 Jones Branch Drive, McLean, Virginia 22102, USA. The corporate office number is 1-703-883-1000.

The company also has a Recent Stay Feedback form for you to submit complaints online. Common issues include billing problems, discrimination, food & beverage, honors program, housekeeping, cleanliness, insects, maintenance, and reservations.


Experienced poor service? File a complaint here!

Hampton Inn Contact Information

Report complaints to corporate and get satisfaction

  • Hampton Inn headquarters address

    • 7930 Jones Branch Drive
    • McLean
    • VA 22102
  • Company website

  • 1-800 phone number

    1-800-HAMPTON
  • Better Business Bureau rating

    A
  • Customer service hours

    8am-6pm EST, 5 days a week

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Top Hampton Inn Complaints

Browse more than 151 reviews submitted so far

20

Traveled for many years as Diamond member and stuck with Hilton chain of Properties. After staying one night at this hotel above, I will no long stay at a Hampton Inn. This is the most dysfunctional Hampton Inn that I have ever stayed. Your corporate customer service is very unhelpful and unprofessional. If you want the details, please email me as it will take 2-3 pages to tell you everything in writing. General manager and employees of the Hampton Inn Doral/Miami airport west are among the worst in the business. Thank you for listening.

20

Stayed in Cadillac Michigan 10-16-17 to 10-20-17. They were to charge the room to my Corporate lodging card. they Charged the room to the Credit card i gave for incidentals instead. i have been waiting on a credit for 3 weeks. it's rediculous

20

I have been trying to get 5-7 rooms for Dec 8th and 9th. I started in person at the hotel and was informed they could do 5 rooms but would need to go to someone else for confirmation. I made 5 calls and did talk to an individual who said she would take care of it and call me back. I have never received a call back and now find that I do not even have the 5 rooms.
I find this unacceptable. I am getting married and needed the rooms for out of town people. This has caused me a lot of distress. This is very poor business. I have always loved Hampton Inn but will not use them again. This is a small area for bad publicity.

FYI Hampton Inn Braselton Ga. Janie Brandstetter 770-967-8159

20

Staying 2 weeks in this hotel Brandon Florida. I called the front desk and manager and told them the hot water looks terrible and they just stuck their faces back into their I-phones like it was no big deal. No concern for peoples health or the customer.

20

I was charged for a room when I did not stay there. My credit card was used to hold the room for a Veterans Affairs event. My orders were canceled and I notified the hotel (listed below). They still charged my credit card for someone else's stay, and as of today 10/12/2017 the hotel will not return my calls or they hang up as soon as I enquire about the un-lawful charge. 765-6626656, IN VNT 8091
Hampton Inn
1502 North Baldwin Avenue
Marion, IN, 46952
Phone: 765-662-6656
Fax: 765-662-6653
Email: hampton.6656@gmail.com

20

I've stayed at Hampton Green Hills Nashville and loved it, until last time. When I wrote a mixed review on Trip Advisor, hoping for some sort of "I truly hate that, how can I make it better", I instead got an arrogant ass belittling me. I looked at other reviews that had rated them poorly, and he pretty much told them to go elsewhere. I'm not a good communicator, but had a legitimate complaint about an employee yelling at my grandson, as well as scolding us for talking too loudly. I try to be considerate of others, but it is the way they went about it. I don't know what happened to the customer is always right, but this regional manager does not believe in that theory. I called the Motel and asked who his boss was and they indicated it was Mr. Hilton and good luck finding his number. Outrageous.

20

I stayed at the Hampton Inn in Hershey, PA on 09/29/2017 due to my sister being a patient at the Medical Center. I've stayed at a number of Hampton Inns when traveling for business and pleasure but never ran into this problem before. I checked in late that evening and specifically asked the desk person if they gave AAA or senior discounts. I was told yes they did and gave him my AAA card. I checked out early the next morning to return to the Medical Center. When I looked at my bill I saw no discount had been taken off. When I questioned the desk person regarding this, I was told that there were no AAA rooms left when I checked in and therefore I didn't get a discount. What?!? No AAA rooms left? Never has any hotel chain given me an excuse like that. I'm also going to check with my local AAA regarding this. I would not have stayed had I known this was your policy. This is like the "bait and switch" tactic used by unscrupulous retailers. After all the taxes were added, my bill ended up being $183.84. I didn't stay there the next night nor will I be back at any other time. My company has always put me and any other traveling employees up at Hampton's, but I will be asking them to check the charges for past visits. Hopefully there will be no inaccuracies. Also, my niece and her dad also stayed at a Hampton while being with my sister. I'm not sure if she stayed at the same Hampton as I did, but her bill was considerably less than mine. Her name is Wendy Baker. She belongs to a club or something offered by Hampton, so I understand a discount there, but this was a major difference in price. Maybe you could explain this to me. What a huge disappointment!

20

I reported a theft (jewelry bag & jewelry) to the Ithaca, NY Police Department- Case Number I17-15935 during my stay at the Hampton Inn-Ithaca on Sept. 1-3, 2017. Officer Chance Van Cleef met me at the hotel Sunday morning, took my information, questioned your front desk personnel, and gave me the case number with follow up information. I will call them Sept. 8th.

Hampton management lacks, completely, customer service and professionalism. At minimum, I expected a courtesy call from Manager Amy Magdon; she never called. Sam Ferro completely avoided me that evening after I spoke to him at the front desk. I had to call him to get an idea of the type of help I could receive. He avoided any responsibility and referred me to Beth Jolles, the Housekeeping Supervisor. His corporate reply was " 90% of our staff has been with us a long time and we have a lot of trust in them". He said guests often misplace things....I positively know I did not misplace my jewelry bag.

I discovered my jewelry bag missing late Saturday (Sept. 2) night when I returned to my room. After searching, multiple times, all my bags, beds, room, bathroom, drawers, under furniture, etc., I immediately went to the front desk and spoke to Sam Ferro. He was of no help and said guests often misplace property and I should search my suitcases and the room. He said Beth Jolles, Housekeeping Supervisor, would call me the next morning. I called Beth around 8:30 am on Sept. 3rd . She offered to help me look through my suitcases and room which she did. She also suggested I report it to the Ithaca Police Dept. Together, Beth and I did not find my jewelry bag.
.
I expect a reply. Elyse P. Kukonu Houk

20

My mom and I stayed at Hampton Inn August 14,15 in Martinsville Va. The room appeared to be clean. I sent in a complaint and was contacted by Michelle a few days later. My complaint was bed bugs in room 412. She stated that the pest control company checked our room and the rooms on both sides and reported seeing no problem. Do you think these people would report a problem and risk the chance of losing their contract? We have stayed at this hotel on many occasions and always been very pleased with our stay. Almost a month after our stay there I still have places on my neck and ankles from bed bugs. What ever happened to being 100% satisfied?

20

We booked a room at the Hampton Inn, 95 Vilano Road, St Augustine, Fl 32084 from 10/17/16 to 10/31/16 for which I was charged 2486.25. During that time we were moved on 4 different occasions due to problems with the rooms (example - AC/heat for 2 rooms) and the last room we were moved from was because supposedly this particular room was promised to other guests. No compensation on our bill was made at that time or even on discharge.

The perhaps larger issue was the fact that we had a 3rd floor room, my husband is handicapped with limited walking ability and from October 29 to 10/31/16 the elevator was not working and was only slated for repair on Tuesday, Nov 1. Needless to say, my husband was pretty trapped in the room due to inability to climb 3 flights of stairs. No compensation was offered for that inconvenience either.

While we have always enjoyed the Hampton Inn Hospitality in the past, we were very disappointed and unhappy about this particular stay. I feel some adjustment should have been offered even though it doesn't change the fact of the inconvenience and overall disappointment with our accommodations.

40

I went to check out the morning of November 8, 2016 at the Hampton Inn West in Reno, Nevada. The television was broadcasting on election day, and I made a light passing comment to the female clerk (Hispanic) that I bet we would all be glad when this day was over! She proceeded to tell me at length how she would have to learn to forgive all the bigoted people who have insulted her race. What? I was just trying to check out after a lovely stay. I did not expect to be politicized with such an inappropriate comment or made to feel so uncomfortable. I would have liked to have been respected also.

20

My hockey organization, the SHAHA Panthers, from Pittsburgh, PA recently stayed two nights (10-7 and 10-8) at the Hampton Inn in Solon, Ohio. This email is to file a formal complaint about the manager, Terry Herman, for treating our families and players disrespectfully. On Friday evening, Mr. Herman hovered over our two teams of 8-12 year-old boys and girls, ordered a security guard to specifically watch our kids on the third floor and made our stay miserable.

Mr. Herman would not let a single child walk through the hall of the hotel without a parent. When confronted as to why an 11 year old player couldn’t walk from Room 320 to his room down the hall without a parent, he told the team manager and another parent that it was a concern for that child’s safety. Is the third floor of a Hampton Inn where almost all of the rooms are occupied by people that you know that dangerous? His focus on our children was uncalled for and rude, since they weren't misbehaving. In addition, Mr. Herman was directly asked by a team manager as to how old a child could be to walk in the hotel without a parent, he said 18. So you can drive a car, but not walk down the hall of a Hampton Inn in Solon? If that hotel is really that unsafe, why are families permitted to stay?

Mr. Herman also posted the security guard on the third floor all night Friday in front of the team’s suite to monitor our every move. His actions were truly oppressive and talking to him did not help. Herman also told the team manager that children were running outside in the parking lot unsupervised which was not true. Children were in the back lot with parents and helping the manager carry in supplies for this weekend, but were not unattended.

A team member’s grandma was talking to one of the other customers at breakfast on Saturday morning when he complimented the grandma on how well behaved the team was. He told the grandma that the manager spoke negatively about the hockey team when he checked in on Friday night. He said that he didn’t even hear the team make any noise on Friday and expected them to be a lot larger and louder from his conversation the night before.

Bottom-line, Mr. Herman gave us the impression that he didn’t want our 29 rooms of families in his hotel, made us out to be terrible parents and spent the night hovering over our group in a very impressive manner. He alone is the reason why we will not stay at this hotel again or recommend it to our friends if Herman is in charge. On the other hand, the rest of the staff especially Paul, the maintenance worker, were extremely friendly and helpful. Michael Levick was a pleasure to work with and couldn't have acted more professionally. I am also sending a copy of this complaint to our tournament directors - Hockeytime. Please don’t hesitate to contact us if you have any questions or would like to discuss matters further.

20

Hampton Inn in Waycross Georgia is where I stayed. It was being remodeled the place was a mess that was broken tiles in the parking lot. There was sheets hanging in the hallway at the hotel. There was dust everywhere I feel like they charged us $129 a night because all the hotels in Waycross for filled up from the hurricane the lights and charger in the room did not work. The air conditioner was not up to par. I will never stay another night in Hampton Inn and when I made the reservations they should told me that the place was under construction what a mess.

20

I originally called the motel in Corbin, KY. and made reservations for Sep 19, 24, and 25, then later called to change them to Sep 26, Oct 1 and 2. When I arrived on Sep 26, I did not have a reservation and found out that I had been charged for a no show on Sep 19. Apparently that reservation for Sep 19 did not get changed to the 26th. Needless to say, I am not happy about this and am considering ending any future patronage of Hampton Inns. Your prompt consideration of this matter will be appreciated and determine my decision. I have tried the last several days to contact the Corbin manager but he/she has never been there during normal business hours.

40

If you're doing any traveling and planning on staying do not stay at any Hampton inns they told me my charge would be $90 for the day I check my account and they've charged me twice both $122 and also did the same thing to my dad at a completely different city last week and he has yet to get his money back. I need that money to stay out here working on the road. This is ridiculous.

40

I am writing to issue a complaint against the manager of the Senceca, SC, Hampton Inn. The night before our arrival, we changed our reservation from 3 nights to 2. Upon check-in, we were still registered for 3 nights---the front desk person was very kind and assured us it was not a problem. When we received our credit card statement--we were charged the 3 nights. When we called the hotel, the manager told us it was our problem and up to us to prove we did not stay the 3rd night. He was very rude to us and said he would make no changes.

Our family has been a Hilton Honors Member for 15+ years. We have never had a problem, or caused one during any of our stays. This is the first time we have ever reached out with a dispute. I cannot believe the attitude and disrespect employees displayed. We throughly enjoyed our stay at this location--the hotel is beautiful. It is a shame that Mr. Welch is such a poor representative of the Hilton brand. Thank you to Erica in Hilton Guest Assistance who handled our issue with concern and kindness.

40

I have contacted the Hampton Inn in Montrose CO at 970-252-3300 for the second time over this year and the front desk lady is very rude and unprofessional toward me. I was trying to get a couple of rooms at the Federal Government rate. She told me the wrong rate for this month ($89) she argued that the rate is $94 and stated they never give a government rate a king size bed.

My boss only stays at Hampton Inns whenever possible and every other Hampton Inn gives king size beds at the government rate when available! I called back to talk to the manager and she told me she was the manager and then gave me to the GM, Maria Trujillo. She told me that the lady was the front desk person. She didn't give me a professional feeling at all and I don't believe they will change the way they are doing business. They are losing business for your hotel.

I would rate this hotel 0! Not even 1 star. I believe someone should look into their practices and perhaps change the staff.

20

Stayed at the Hampton Inn in Indianapolis-southport. Paid $139 for a wash cloth full of pubic hair and ants all over our food in the morning. Told the front desk but they didn't seem to care. Will never stay there again. Called custom service and all they offered was 5,000 points which is only three dollars of a stay tomorrow in Bloomington Indiana. Insulted? Yes!

60

I checked in on July 10, 2016, and staying July 11th also. I was given a very nice room/suite. All was well until we were in Chicago, sightseeing and I received a message on my cell phone stating that they had picked up our belongings and moved us to a "standard room" because someone els wanted the suite. I cannot believe for a minute that this is legal. It is certainly unacceptable. The manager was very rude, and couldn't understand why we were so upset.

Strangers picking through all my personal belongings, jewelry, personal hygiene items and threw them in a different room and bathroom. My stuff was everywhere and we did not appreciate that seriously, is that legal? Because from I've been informed that this is not legal. This whole ordeal ruined our day in the city. I have complained on their Facebook page, and not only have I not heard a word from them, they did not offer us a thing! I don't feel like we should've paid a dime for our stay.

40

In room 357 in Hilton garden inn in St. Louis airport, complained to front desk about fitted sheet not fitting the bed. Call at 10pm and no response. Called again 20 minutes and still told us to hold on. So after another 20 minutes my son goes down with photo to prove this was not a joke. Guy in charge said he couldn't find anyone, yeah really for 40 minutes.

40

On Friday, August 19, 2016, my husband, some friends and I were visiting a Hampton Inn in Frederick, MD. We were going to eat there and listen to some live music. I was walking on the deck outside, when my right leg fell through some rotted boards on the deck. The deck itself appeared in good working order, but that was not the case as the boards underneath were rotted. A patron who was also eating there told me that he told management that the boards were defective and warned them that something should be done.

My leg immediately swelled and was very painful. The manager asked me if I wanted ice and I told him I would use some. Ten minutes later, still no ice. The manager did appear a bit later and placed some papers on the table where we were sitting, and told me I could fill out the forms "if I wanted to". He then remembered the ice and brought me some. Later on he asked if I needed more ice for my ankle. I accepted, but he never did get back to me with the second bag of ice.

I did fill out the accident report, however, neglected to get a copy of the report. Forty-five minutes after I fell through the deck, some men appeared with new boards and were fixing the faulty walkway. I needed to go to the doctor for my severely bruised right leg. I do have pictures of the bruised leg if anyone should need to see it. I lost two days of work and the leg is still swollen today, Thursday, August 25. I am hoping that Hampton Inn would at least reimburse me my copay at the doctor's office of $15.

I was very disappointed at the lack of attention I received that night at the Hampton Inn. No recompense was offered at the time of the injury and the ice that was needed for my swollen leg was very slow (or not at all) in coming.

20

I recently (8/13/16) stayed with the Hampton Inn in Colorado Springs, Airport location. While there I spent the afternoon at the pool/jacuzzi with my family. The Swin family was also at the pool with their four children and we started talking. They said their children were ages, 7, 9, 12, and 15 and that they were from Kansas, and this was the first family vacation they had taken. Mr. Swin said he wanted his children to see the mountains and that they had visited the Garden of the Gods, etc., and that they were on their way to a doctor's appointment for their 12 year old to have botox treatments for his Cerebral Palsy, as his body becomes stiff and tight and it is painful for him.

I had noticed that their children were all splashing and playing and having a great time, however, the 12 year old was sitting in his wheelchair watching. I asked if he wanted to come into the jacuzzi with us, as I noticed the pool and the jacuzzi had the disabled lift available. The father said that he wasn't strong enough to lift him in and out of the pool, as he now weighed more then he did. The mother said the disabled chair lift was not working. I assured her that my husband was an engineer and could get it working. So after he inspected it, he said the battery and controls were missing from the lift and went to the front desk to get them.

The front desk person said the battery was dead and they would go next door (to the Hilton, I assumed) to get a working one. However, we waited and waited and never heard from anyone ....so eventually we worked together to get him into the jacuzzi, where he had a wonderful smile on his face, splashed his arms and gave his mother the sweetest kiss. My husband helped to get him back out of the jacuzzi and the Swin family was grateful that their disabled child was able to enjoy his vacation, rather then have to sit in his chair watching his siblings.

I contacted the front desk and said that it was unacceptable to have a disabled guest unable to use the pool and jacuzzi facilities, and that the Swin family should be compensated for their stay due to the hotels lack of having working facilities. I would have had a better reaction if I had told her the coffee was out, as she made no attempt to remedy the situation. I have since then talked with the general manager of the hotel and he said he would "reach out to the Swin family and ask how they liked their room, if the front desk was courteous..etc", I find this offensive since I was an eye witness to the events that took place and it was not the BED that was the problem!! His unwillingness to be gracious and to honor the 100% satisfaction guarantee is unacceptable.

I am asking that this family be provided a remedy that would be to the same extent as their injury. What would you expect if it was your first family vacation and your disabled child was unable to swim and enjoy the hotel pool and jacuzzi with his siblings? If you view it from this perspective, then I am sure you will find it within yourself to find the correct response, for their sake.

40

On Friday morning, August 5, 2016 I called the Hampton Inn customer service phone number to the Bowling Green, Ky Hampton Inn to make a one-night room reservation arriving on Sunday, August 7, 2016 and checking out on Monday, August 8, 2016. One of the phone menu items was "reservations" which is what I chose. A girl answered the phone and welcomed me to the Bowling Green Ky Hampton Inn. I gave her the required information needed for the reservation along with my credit card number to hold the room. She asked what was bringing me to Bowling Green, Ky and we had a conversation about "my husband wanted to bring his boy toy to tour the corvette factory and visit the museum." She stated she would send our confirmation number to our email address listed on our Hilton Honors account.

I informed her that our email address had changed and she offered to update the information. I gave her the new email address, thanked her for her assistance and ended what I would call a "personable" conversation. No confirmation appeared in my email account but did not notice until we reached our destination. We were informed by the front desk clerk that we did not have a reservation and our Hilton Honors account still showed our old email address. She immediately called the Fairfield Inn in Bowling Green ky and the Hampton Inn in Bowling Green Ohio, stating "this happens a lot." No reservation in our name was found. There was no manager on duty that I could speak with at the hotel regarding this.

Luckily, there were rooms available so we did have a place to stay. We were treated very poorly by the front desk clerk on three separate occasions when this situation was discussed with her. An obvious age discrimination attitude reared its ugly head. Showing the clerk my telephone call log upon check-out which clearly identified the direct phone number that I had called on Friday to make the reservation, I was told "well, maybe you called the number but did not complete the call." Excuse me. Who was the individual that supposedly made my reservation, took my credit card information, and never followed through with their job? Furthermore, what happened to my personal information?

When finally being able to speak with the General Manager upon my return home, I was told by him that someone in Dallas probably took the reservation. He further stated that even though I called the hotel directly, if I chose "reservations" I would not be speaking with the hotel. The reservation clerks in Dallas or wherever they are located have a written scrip in their computer about the hotel and attractions, therefore, whoever I was speaking with made me think I was actually talking to someone at the Bowling Green Hampton Inn.

The General Manager informed me that in order to make my reservation directly with the hotel I would need to choose 0 on the phone menu. It is unfortunate that guests are unaware of your reservation protocols. I do not use third party reservation groups for this very reason but after knowing how you do business, I guess it just does not matter. I certainly would expect better from a Hilton entity!!! Incidentally while at dinner on Sunday evening, we spoke with another couple who had complaints about the rudeness of the front desk clerk also. I mentioned that to the General Manager when I was able to speak with him. Not a good experience.

20

My husband just called Hampton Inn head offices about our complaints. We use to stay here almost twice a week and love it. We've had 1 problem in the many times we have been here. We found a needle under our mattress a while back which completely freaked me out, they give me enough points to earn a free room then, and this situations worse than that one. A lot worse. I am so frustrated over this I cannot calm myself down. We come down to visit family intending to stay here for 2 nights because this is the only place here that's worth staying at. We needed a king studio. We were told almost Everything was booked up but she would hold the King studio for us and possibly get us in the smoking king studio.

We get here and we were put in a single king. We were told she couldn't change it because the rooms were all booked, but she'd give us a roll out bed a little later. We never received that, and when we asked the other lady that come in for it she told us we could not have one because it was a fire hazard. I also seen 2 spider scrawling down the bed and when I tried to kill them I seen toenails and there was glass on the floor beside the bed. Then we got a paper saying we were charged for 3 long distant calls that we did not make.

The paper even says we were checked in at 915 when all the calls were made between 7 and 9:03. I also did not like that when I asked questions about our rewards points that the only responses I got was I don't know, twice. This has been a horrible experience, and I can't believe all this is happening and no one will do anything about it. We have to stay in McComb one more night, this is where we were planning on staying but as much money as we have spent here I just think we should at least get enough extra points to add to the ones we already have to be able to get a free king studio for the night.

This hotel is the best around here because it actually has standards. We are very disappointed and I wish someone would help us.

40

I stayed at Hampton inn at 33 Humphreys blvd circle memphis TN, 38120 for almost 2 weeks while my terminally ill dad was in the baptist east hospital. Everything was fine, until 8/7, i notice that my carry on bag was missing. I went to the front desk and asked JASMINE if they have seen my bag then i asked for cameras. Employees said I am sorry, we do not have cameras. jasmine looked for the bag at the front desk, she said it maybe in house keeping, it was not there so she called the maid that was off that day on her personal phone, said she did not see the bag, the girl that stripped the bed said she saw the bag. But the girl who cleaned the room did not see the bag. so 2 different girls are telling 2 different stories.

I want a video of the person who left my room with my bag. You said money back guarantee. you need to live up to your word. I had to deal with my terminally ill father, that passed away, plus your maid that stole over eight hundred worth of stuff in my bag, while having to pay you for over one thousand dollar stay. Where do you hire your maids, and to see the least these are items i had in my bag. My message below to the BBB, you will be receiving a call soon. it is a felony that your housekeeper would take my prescribed medicine that has MY NAME ON IT!!

The housekeeper is a thief and stole my carry on bag that I had in my room. I was visiting my terminally ill sick dad and stayed in this hotel and the housekeeper stole my things, I had over $800 worth of items in my bag, the front desk denied it and said they did NOT have any cameras. I stayed in this hotel for almost 12 days while my dad was at Baptist East. Things I had in my bag, valued around $800 chi iron, Asic walking shoes brand new, silver jeans, 1 blouse, 1 cami, 3 pairs of socks, 4 pairs of victoria secret panties, 1 package of hanes panties,1 pair of pajamas, clinique make up, other make up, bath and body face wash, shampoo and conditioner, hair products big sexy, 2 make up bags, carry on bag, yoga pants, t shirt, comb, brush, pick, mirror.

40

I made a reservation for a two-night stay I cancelled the reservation for both two nights and I'm being charged a fee of one night for a no-show because it was booked as two separate cancellations for some reason I'm hoping you can help me by reversing the charge being that I cancelled the reservation within a two-week period. I also called up two days before the reservation to make sure it was cancelled which I hope was documented and they said there was no reservation for those days under my name just making sure that the reservation was canceled. I also pulled up this morning 8-7 making sure the reservation was canceled because there was a pending charge on my credit card and she also said there was no reservation.

20

By far the worst experience I've had at at a hotel or motel, check in day I was given room 105 this was in Mesquite, Texas for a 6 day stay. The room smelled of mold and mildew after complaining I was moved to room 517 the next day which by the way was a handicap room that had the same smell but not as overwhelming as the first next their was the constant breakdown of the elevators, we went from two elevators to none, fire department called several times due to people getting stuck.

Had to carry friend in wheel chair up steps no accommodations, no ventilation in bathrooms which in my years as a code enforcement officer in Missouri is mandatory unless by some chance Texas has a different ordinance not requiring them which would be the first one I've heard of not requiring and being comped for two of the six days with the amount of people we had there for the event that we attended I would not stay again and definitely wouldn't recommend.

Place needs a total overhaul. I guess the two days where suppose to make the experience better , definitely not I guess getting the free exercise up and down the steps from the 5th floor was thrown in for the four days I had to pay for. Never again, suppose to attend another event in January at Denton Location guess I'll be checking around for a place close to it! !!!

40

We had reservations for Hampton Inn Dallas/Addison, 1st night July 28, 2016. American Airlines cancelled our flight to Dallas in mid afternoon, July 28. Impossible to make call for 24-hour cancellation. We stayed 2 nights, 7/29 and 7/30. Checked out Sun. 7/31. Local manager Monica Silver is refusing to make a refund. Bounced around many layers of Hampton company today. Have lost a lot of time. Very frustrating.

40

The Hampton Inn Chicago Downtown/Magnificent Mile is a horrible place to stay. The customer service leaves much to be desired. We were told after multiple phone calls that we would be able to have rooms next to each other. However, when we arrived at the hotel, they said that they were sold out and we would be close. Apparently, in their eyes, close means on the same floor, but opposites sides of the building.

The worst part of this hotel are the elevators. There are 3 elevators that service the lower level, mezzanine, and floors 13-40. We had to wait 5-15 minutes every time we rode the elevator. Don't ever stay here!

40

I stayed at the Hampton Inn and Suites in Mansura, La on Friday, July 15th and checked out on Saturday July 16th. I arrived at 7:00 PM that night and checked out Saturday at 8:00 AM. Upon my arrival I told the lady at the desk I was paying with cash that I had in my hand. She told me she had to run my card for incidentals I gave her my debt card and she ran it twice. My bill was $124.53 that I paid cash at checking in and I have my receipt. When I arrived home I checked my account I have two charges on it for $136.98 and $25.00 pending in my account.

When I called back to the hotel I was told there would be an hold on my account for 10-15 days. I don't understand the hold on my room since I paid you cash at the time of check in, I can understand the charge for the insidentals for security. I wasn't even charged the right amount it was more. I pay all my bills with my debit card. This is causing me a lot of inconvenience. I did like the nice and clean motel and the free breakfast but I don't think I will be staying at your hotel again. You didn't have to wait for your money and I shouldn't have to wait for mine.

40

I was a house keeper at Hampton inn in Delaware oh. I just want to let you know how it is ran! Some people do not change there bed sheets like they r supposed to, also they hardly ever change anything and the bed pads under the sheets that have pee all over them never get changed.

Bed bugs are getting bad there and I lost my job because people don't want to do there job they want to stay on there phone all day long! Also they don't want to pay me for my last week there yes I'm pissed. There is a lot more I can tell you but I don't have the time I have to go to work but I am trying to get ahold of some one who can help me I just don't know who to get ahold of the big boss because no one will give me his number.

20

You could tell upon entering our room that it had not been cleaned properly. The carpet was old and was in need of a very deep cleaning. Around the edges of the carpet there was ground in dirt. The couch was also in need of cleaning. You could see the dirt on the material where people put their arms and hands. The room definitely needed dusting. One closet was so small you had to push the hangers back at an angle so the clothes didn't stick out and there was on door on it.

The other closet was a little bigger but the bi-fold door had to be "jiggled" to get it closed. The shelf above the rod was so dusty you didn't dare try to put anything on it. So I called the front desk and told them the room needed to be cleaned that it was very dirty. We left for a while to give them a change to clean but they didn't clean the closets. I had to call them a second time and have it done again. The air conditioner was barely working so we had to call again that evening and they had to replace it so we left again so they could work.

The most mind blowing thing to me was the shower. It was a handicap shower. The lip on the bottom was maybe 1/4 to 1/2 inch deep but the shower curtain was 8" off the floor! Again I called and they didn't have a shower curtain long enough so I spent 8 days putting towels on the floor so my husband and I would not slip and fall. I did tell them this was a safety issue and no response except to put towels down. I had asked them to please change my sheets every day and they said we only do it once during your stay. I told them I was having surgery and would have incisions and I wanted them changed every day. The best I could tell they did do this but the beds were not comfortable and I had to push the mattress back into place.

Since my hotel had already been paid by my insurance company I could not change the hotel or I would have gone to the Hilton Garden Inn in Henderson. Now there is an awesome hotel. My stress level was very high because of my upcoming surgery and this made it even worse. I am very disappointed to say the least. I have stayed at several Hiltons and they are great and I thought with Hilton being attached to Hampton it would be the same great hotel. I was very wrong and will never choose Hampton again.

My husband did ask after we left if I had taken pictures but it never crossed my mind to take any. One of my co-workers had surgery in Vegas and she to was booked at the Hampton in Henderson and had a bad experience with them as well.

40

I checked into the Hampton Inn in Conroe TX on Friday the 8th of July. I used my American express card to charge my room against. This is the only place I used my card. Within fourteen minutes after checking in American express was contacting me about charges at Ross for less store in Texas. The clerk or the manager stole my number that quick. I was in shock that it happened that quick after using the card to check in with. I am going to let everyone know what happened at one of your hotels so the same thing want happen to them. My confirmation was 3 82395383 and I also checked out the following Saturday after paying for Sunday. I was too worried my belongings would get stolen while I was away.

40

This complaint concerns primarily room service. The only room service provided was clean towels and bed made(partially)...no new sheets etc. but that's ok. What was not OK was the following: the used coffee cups were not removed,used paper cups used for drinking soft drinks were not removed, water in ice bucket not emptied, small amount of food(1/4 piece of a waffle was left on end table, used coffee bags not removed from coffee pot, no new coffee bags left,(notified front desk and never did get coffee), When confronted with this lack of room service I was told it was done on purpose.

Their policy of not removing dirty items from the room is because they are concerned that they will be accused of throwing something away that might be important to the occupants of the room. HOWEVER, if the room occupant would pick up all these dirty items and put them in a waste basket then they would remove them. I have stayed in many Hampton Inns in the past as an Honors Member and never been treated like this. One last thing, the breakfast area on the morning of July 7 was a mess with plastic utensils and food all over the floor and counter. Ran out of food before 9 AM.

40

I work for the US Army and do a lot of traveling, but on this trip I was going to Mobile Al to spend the 4 July with family and friends, We stayed at the Hampton Inn & Suites Mobile-Providence Park/Airport Area, we checked in on the 1st July and stayed till the 5th July. The big problem I had was with the bathroom sink, the water had very low pressure and I asked them if they could fix it and they told me that the pressure was set that way because they were conserving water and that all the rooms are that way. I shave with a razor and when the water pressure is that low it does not even wash the shaving cream off of the razor, it was very frustrating to say the least, like I said I work for the US Army and when we travel we try to stay in a Hampton Inn. I guess my big question is this stander for all your Hampton Inn and if it is my office will not be staying at any Hampton Inn, so please let me know.

60

We selected Hampton Inn for the location and breakfast but sadly the breakfast experience was a big disappointment. There was only one lady trying to keep up with a large amount of people and she was very frustrated as some customers were upset that she kept running out of food on the hot bar such as eggs and sausage along with the waffle batter. When I got my plate, she said sorry we are out of all the hot items which meant I had cold cereal and was lucky to get that. My suggestion would be to plan for the number of guests you have especially on the weekend and have back up help and food available. Also, it may be advisable to limit some food items such as the meat as some people were piling up their plates making it run out before others could receive theirs.

40

I was traveling with 4 other retirees headed to Shipshewana Indiana when we ran into construction on I80. We were in traffic for over one hour and had to find an exit as one of the ladies had an urinary problem. We saw a Hampton and thought since we stay in Hamptons when we travel in our group we would stop and use bathroom before we found place for lunch! We were denied use of the bathroom and it was actually locked! They did not want to hear of our trouble.

We will never stay in a Hampton since your policy is unreasonable and not customer friendly. Thankfully 1 mile down the road we found Portofino Gill at Briarleaf Golf Couuse and they were exceptionally wonderful to our needs! They won as we spent $150 on our lunch and they know how to treat customers! We have informed many of our friends and you have lost our business plus more. 1 in 20 rule applies to your poor service.

20

My 5yr old son and I we're staying at the Hampton Inn Hattiesburg Mississippi and the card the room has been booked on was cancelled and two nights we're not paid for it was not my name and the manager was very rude to me he kicked my son and I out and then threatened to call the police only because two nights were not paid for which were not my fault because the room was not in my name and the card was not in my name I was strictly down as a guest of the person that got the room.

He proceeded to tell me if I did not leave the property he would have me arrested I have a lawyer advising me to sue Hampton Inn of Hattiesburg,Ms for pain and suffering in the event of throwing my son and I on the street for another person mistakes and public humiliation in the event of screaming cursing and putting my personal business into the public as well as my SS # birthday and name in the presence of other customers.

He was very unprofessional, rude, violent and out of control. I already have statements from onlookers and a very once valuable customer or your hotel as well as he and I are in the process of finishing construction on the Hampton and home two in Hattiesburg,Ms. I would like to discuss this matter farther if someone can please get back with me would be greatly appreciated. 6012979399 thank you have a blessed day hope to hear from the Hampton Inn very soon.

40

It is now 4 a.m. On June 25, 2016. My family chose to host our family reunion at this location. Several members of our family woke up from bites of bed bugs. We went to the front counter to report bugs around 2 a.m. The receptionist smiled as if she knew what this was about. We then searched the Internet & found reviews of bed bugs just 2 days ago. This is very unacceptable. We were moved to another room down the hall, and it was still dirty. I spoke with the receptionist to see how we could be accommodated. I was told there were no more empty rooms on other floors, and a manager would not arrive until 7 a.m. I then called corporate, where they also told me there is nothing they cold do. So instead of sleeping at 4:15 a.m., I am writing this complaint. It's hard to sleep when you know they only way to get rid of bed bugs is to throw everything away.

40

My wife and I stayed at the Hampton Inn on Eastwood in Wrightsville beach on June 10, 2016. Graduation that weekend so all hotels were full. The room's carpet was worn out, the a/c unit looked very old (but worked), the room was very musky. I have stayed in a lot of Hamp. Inns before but this one was very bad, especially for the price of $214.00. Oh, the mattress was very lumpy too. I did not complain to the front desk because I knew the hotel was full. I will stay at another hotel next time. Horrible room. Shame on Hampton Inn. Staff was very nice though.

40

My Daughter blocked some rooms for her Wedding 6-10-16. The idiots you have running the facility swiped the quest's credit card and then debited the money out of my daughters account. Reached out to the people you have running the motel and they must have not made it to 6th Grade. They cant figure out how to put money back in here account. Will never recommend to stay at any affiliated motel going forward.

60

I had a walkin coupon for $89. I called the Haverhill location and was told there was availability at 5:15PM. When I got to hotel within 45 minutes they said they would not accept coupon for room because they were anticipating selling out. I was told by a representative they had rooms. When I explained what happened she put me through to guest service. He called the Haverhill location and was told one of the persons in my group was banned for smoking in his room. Absolutely not true or they would fined him. They just looking for a way out because they couldn't accept coupon. Very disappointing. Because they did not accept the coupon even though room was available a young child has to sleep in a car.

60

Love Hampton, always look for them to stay in when traveling. Last night as entering, only girl working was on phone, never even acknowledged we came in, 8 min later waited on me. Never explained breakfast or anything. Room smelled very musty, bathroom way outdated, dirty walls, got up this morning to find roach on my toothbrush. Beds seemed fine, but not a pleasant stay. I saying all of this, I choose Hampton because they are always clean. Then you happen upon one like this, makes me not want to stay again. This place is going to give Hampton a bad reputation, please check into this hotel. I will continue to stay with Hampton but I will check out hotel before I will stay.

20

We checked in on Saturday the 4th of June, that night I paid with my credit card, Sunday the 5th I paid cash and was told my check out date would be Thursday the 9th of June, Monday I paid cash again and was told the same date, Thursday the 9th was our check out date, I went down this morning Tuesday the 7th and was told the same thing as I have been told previously but when I went back to pay cash I was told that I had to be out tomorrow the 8th they had rented our room, they offered us another room but it was a king bed with a fold out couch for more money.

We have two small children to also move around which has now caused more stress on them and us. The people who worked the Saturday-Monday shift were very accomedating and polite but this morning I found the new shift to be rude and not helpful what so ever. I would very much like to be compensated for the night we were suppose to be in this room and I will report to BBB and inform the Chamber of Commerce not to recommend the Hampton on Glasshill Ford Road in Prescott Valley, Az.

40

My sister and I, who are both in our early 70's, were traveling to Virginia Monday, June 2nd. We stopped at the Hampton Inn in Gretna, Va. As usual we checked our beds and found what looked like small red ticks. (later identified as spider mites). I also had wiped the counter with a towel and it came back covered in makeup. We went back to the desk and they assigned us to another room. We walked in the door and the first thing we saw was the bathroom sink that looked as tho someone had spit tobacco juice in the sink.

There was a dirty towel on the counter and the room was covered in dust. They gave us a room on the 4th floor and said we had the whole floor to ourselves. We left our cart in the hallway and went in to check the beds. AGAIN we found spider mites and what we later identified as a stink bug in the hem of the sheet. I now wish I had taken pictures but I did place the bugs in a Kleenex and took it to the young lady at the counter. She said the bugs were heat bugs. Sorry, but I like to sleep alone. I hope something can be done before some other family has to experience this. We had to travel another hour to get a place to sleep.

40

We checked in Friday evening and by very early Saturday morning the 2 elevators were broken. We were put in a handicapped room on the 9th floor and accepted it since that was given in the booking.com reservation. My husband has a bad back and we walked down slowly. On Sat., we could not take advantage of fitness center, etc. We stayed out of the hotel from 9:45 am until 11:15 pm due to the broken elevators. On Sunday for check out fortunately a young man was able to help us down and carry out suitcases. It was a crazy stay in Pittsburgh. The staff tried to be pleasant, but it was difficult.

20

My son was bitten by bed bugs, had welts all over his arm, head and chest. Our room was changed two times. Welts were shown to staff. It took week for welts to heal. He still has spots. He went to much discomfort. We handled the situation very quietly and we were told we would get a full refund. We stayed 5/5/16 - 5/6/16. We were only refunded for one day. I called Hampton Inn in Commack, New York and spoke to Amy and was told one day was all we would be refunded. Put a claim in with my credit company. Hopefully my full refund will be credited to my credit card company, or I will be forced to file a complaint with the Attorney Generals Office.

60

What happened was not a matter of service. My daughter-in-law made reservation for three rooms at the Hampton Inn in Harrisonburg, Va. for 5/6/16. The normal price for that room is $139.00 a night according to your websight. However there was a special occasion on that date, graduation at James Madison U. I realize that there is an nrease in price when you anticipate a full hotel. But I was amazed to find when I got home online and found that we were charged 479.63, more than triple the normal price. This is price gouging. Like charging $50. for flashlight when a hurricane is anticipated. I didn`t anticipate this from Hampton Inns and I hope you can make an adjustment and give me a credit on my credit card. Thank you for your cooperation in this matter.

100

Definitely not a complaint!! I called Hampton Inn in Park City Utah and Melissa answered the phone! I was trying to find a way to send something special to my mom who was staying their because I knew I wasn't going to get to see her for Mother's Day. Melissa was apologetic and let me know that there were not any florists or gift shops around Park City but then she did something I would never have expected... She volunteered to make her a little gift basket and deliver it to her room for me!!! This meant the world to me since this is the first time that I will not get to see my mom on Mothers Day and it was really bothering me! Thank you so much Melissa and Hampton Inn for going above and beyond!

20

On Saturday evening, 4/30/2016, my wife and I had the pleasure of spending the evening at your establishment in Webster, NY, along with our daughter and grand-daughter. We occupied room 208 which appeared clean and comfortable. On Sunday morning, 5/1/2016, our bedding was as usual, disheveled. Upon rising out of our bed, my wife noticed blood stains on the sheets at the foot of the bed and checked herself to see if she might have cut her foot in any way and not finding any injuries on herself, I rolled the bedding back upon itself, and to our horror as you will see in the pictures we attached, there were blotches of blood not only on the fitted sheet, but also on the top sheet and blanket, at the foot of the bed. My wife immediately felt ill and went into the bathroom to vomit.

I called the front desk and asked for someone to come to our room to show them our bedding and was told there was only 1 person on duty and the General manager would arrive at 8 AM. At 8 AM, I asked the General manager to inspect the room and she asked what the problem was and then after I told her she took care of the charges for the room, in my opinion, the only thing she did right!!!!! However after discussing this for several minutes with her, she insisted that "she personally inspected the room yesterday (4-30) and there was nothing wrong". I then asked if she inspected the room before or after the beds were made, she replied "both", again insisting that it simply could not have happened, implying that I was lying. She even asked why I had not seen this when we went to bed. Like most people, I get into bed from the head of the bed, not the foot of the bed. The night shift manager at this time was looking at my wife and I with pure disdain as if we were lying about the whole situation, rolling her eyes shaking her head in utter disbelief etc.. At this point approximately 8:15 AM there were several people in the breakfast area, many of them family and friends who traveled to attend our grand-sons First Holy Communion party that day.

At this point I thought it would be better to quietly handle the situation, which I believed I did. In hindsight maybe I should have been a little louder and more forceful due to the response of your managers handling of the situation. Both their verbal and facial expressions toward us, and the implication of our lying, we take as a personal affront and have expressed that to our 8 family members and friends who were also staying there. We are both retired now and are beginning to travel, we have stayed at your facility in numerous places, and if this is typical of the way the Hampton treats its guests especially those with a rewards card , we will be looking for other accommodations when we travel.

P.S. It was recommended to us by another couple staying there, that we should post the pictures on Facebook. I'll wait on that decision until I see how you respond to this letter. Unfortunately, I didn't get any of the names of your managers.

20

Well to start off I picked this location for my boyfriend and I because it had great reviews and I loved the ocean front view, considering a lot of other hotels were booked this seem like the best place to be. We were visiting from out of town Checked in, went to our room on the 3rd floor settled in, everything was going good so far. Went to get food, came back in and eventually got settled for bed, pulled back the sheets and it was bugs in the bed, so at this point we just packed everything up and went downstairs to tell the front desk, we were told we were being moved to the 2nd floor, now there's no beautiful ocean view from the second floor because the roof is the way I specifically requested "higher floor if available" when I booked.

We were told there were no rooms available higher up, so this was very disappointing. Mind you I'm pregnant, so my boyfriend moved everything to our new room. And had to go up and down several times.Got to the new room, and the things that were provided in the bathroom by the hotel weren't there, there was hair everywhere, in the ice bucket, in the shower,in the beds. I guess management wasn't on duty so we were told to check back the next day to speak about further accommodations. When I did so, we were offered either a certificate to stay at any other Hampton hotel or the refund for that night.

Like I said we were doing a vacation and we just asked for the money back(paid in cash) and was told it'll take 2-3 weeks to get the money back because it was coming from corporate...but it took less than 5 minutes to take the money ok, really unsatisfied now. Asked again about being on a higher floor, was told that nothing was available. Very very unsatified won't be staying here in the future.

It's now been a month yet I've still haven't received a refund I'm highly frustrated with this business.

40

Saturday, April 9th, Hampton Inn & Suites, Portsmouth, NH, Room 335. Though the facility was great and the staff friendly, the reservation process was not. An email acknowledgement of the reservation was never received, nor was a reservation confirmation number given over the phone at the time it was made. Additionally, when the reservation was made there was no mention that a valet parking charge would be added to the $189.00 room charge...nor was it mentioned at the time of check in. Found out about the $25.00 charge when checking out Sunday morning when questioning the amount of the bill.

Obviously the statement that you want customers to be satisfied...is just that...a decorative statement that means nothing. This is not what I expected from Hilton/Hampton Inn. Fortunately, there are other places to stay and from reading other reviews, apparently Hampton Inn doesn't care. What a way to run a business!

20

We were up all night with people and animals running down the hall. The night staff didn't care and no did the clerk on days. I went to use the laundry and almost got ran over by dogs and people running with their dogs.

40

I would like to thank Hampton inn for making my vacation suck. I got a room at the Albuquerque on the 21st on my way to Vegas! I paid cash then after they told me my card would not be charged it was for 188.93 more then what the room was. Spent everyday on vacation on the phone still nothing even after my American Express gave me trans code and id code still nothing. Coming home my family almost had to sleep in the car because nobody wanted to take cash for a room. Finally Best Western let us. I will never use Hampton Inn again. Left voicemail after voicemail for district manager and not a phone call back! Can't even get them to give me corporate number for Hampton.

40

Your girl at the desk and the girl who runs the kitchen are great they get 5 stars. However our vacation was ruined because I have been on the phone getting past around and nobody would return my calls! We paid 142 in cash for our room then my card was also charged 188. After I was told it wouldn't be now we have no money to get a room back home from vacation for tonight! It really makes me sick because it was my daughters first spring break vacation. Our stay was this past Monday. Maybe I will get a return phone call from this letter. I am a card member. I pray this is fixed before tonight or we will be sleeping in the car!! The district manager will not return my calls I have left several messages

40

I stayed at Hampton Inns 23 nights in the first 2 months of this year, (13 times at the Lenoir City Inn particularly) and just recently started having a problem there getting my room booked at the same rate that I had always got. My Company Master card has a max charge limit of $125.00 any other desk clerk had NO problem getting me the discount needed to acquire the room. But the evening shift guy started giving me a problem recently with a smart elect attitude, rude and completely unprofessional attitude, and was willing to let me walk for $6.00.

I told him that if it is going to be a problem from here and after I would stay at other Motels and he said OK, this kind of attitude is completely unacceptable and trust me with the amount of times I use a Motel through the year many Motels will be glad to take my money. And just so you know Good news travels fast, but BAD news travels faster. This is how you lose loyal customers.

60

We were suppose to stay at Hampton inn 7501 North Glenoaks Blvd Burbank, CA.. Our vehicle broke down and we were unable to make it. I called as soon as I arrived home and they told me to call the manager the next day, her name is Helen. I called and explained my situation and she was not friendly or understanding whatsoever. I had to cancel last minute at a different Hampton inn and I was refunded my money. We have been Hilton members for many years! My husband is a US veteran. I tried calling the GM and he is on sick leave.. Not even sure if that's true. Helen refused to give our money back, even though the circumstances were out of our hands. We were loyal to this particular location but we won't be back. I would like a number to the main corporate so we can fight this matter.

20

I want to express my feelings regarding misleading advertisements. I am very disappointed because when calling regarding promotion of $149.00 for published weekends understood than 2 days and three nights to make a reservation as a gift for my kid 12 birthday, and for my surprise the agent told me that the promo is wrong because it is per night, which is not specified in the promotion. I send photo as evidence. When you open the application send you to other offers and not published.

In addition to this when I contact the hotel the staff had no information of the promotion. I asked to speak to a manager as with the sales department by calling twice and the call was never answered. My suggestion to avoid disappointment with your hotel guest and future inconvenience is to instruct the staff and hotel Revenue Manager that offers must have specific rules. I apologized for the inconvenience this situation may cause. If you need additional information do not hesitate in contact us.

20

We checked into the Hampton Inn in Clarksdale Mississippi October 26th. To make a very long and painful story short, while my wife and I were gone from the motel in a meeting, the cleaning staff entered our room and stole my wife's wallet and sunglasses. We immediately notified the management and they did nothing. After I called the police they finally decided to look on the hotel security camera and they identified exactly the employee. They did nothing. The police then interrogated me and accused me of stealing my wife's wallet!

I tried about 8 times to reach Hampton corporate and all I got was a guy at a phone bank in India. I then obtained the hotel owner's name and number from a business associate. I called the owner, Suresh Shawla, and he has done nothing after repeated conversations over the last months. To add insult to injury, the front desk staff stole my credit card indicia and numerous charges were fraudulently made to my card. Fortunately, the credit card company caught it after a loss of about $1,100. Avoid this Hampton in and this very corrupt southern town.

40

On Tuesday morning I made a reservation for Hampton Inn in Detroit/Southgate. I received confirmation. On arrival, after an extremely long drive, and with not a great deal of time before my business appt, I was told they did not have a room for me. I had to leave and find another hotel. Very unhappy and will choose another chain before Hampton next time.

20

I have been trying to arrange a block of 14 rooms for our Corvette club for May 20-21, 2016, for the past 4 weeks with the Sumter, SC hotel. I have spoken with Deborah Bell twice at the Hampton Inn headquarters without any action on her part (no group reservation created). Ms Bell was out sick for 2 of those weeks, and I was told that no one could help me while she was unavailable. Since her return to work, Ms Bell has failed to return any of my recent phone calls. I'm preparing to switch to the Holiday Inn Express in Sumter, SC. Our Corvette club has used the Hampton Inn in Goldsboro, NC, without any problems for four similar occasions in the past 8 years. It appears your hotel in Sumter does not need our business.

60

I stayed at the Hampton Inn in Charlottesville VA on 3/2/16. I had a problem with the hot water and there were ladybugs in the room. I was never told about the 100 guarantee. I have called the Inn many times only to put thru to voicemail. I've called them everyday since 3/3/16 and have had no luck. This is why im coming to you. I am very fed up.

40

Staff (housekeeping?) Stole my AM/FM transistor radio, my Samsung charger with adapter and pillow speaker....I left the items on the bed. I left the hotel at 8 am on 3/1/2016 to return to my home intending to return to the hotel that evening since we were staying for 3 days, at 5 PM, I returned to the hotel to find the above items gone. I went back to my residence and looked through both cars. I checked with lost and found, housekeeping and made several calls to the hotel gen manager-Tony Toby? Simmons, we are playing "phone tag"..his effort to reach me is poor....this is the Hampton on Boulder Ave in Highland, CA.

60

I usually call my reservations in but I did a survey to let you know how awful the experience was trying to get someone that could understand English so this last trip I booked online and made a dat mistake booking 2/29 checking out on Thursday 3/3 it was supposed to be 1/1 checking out on 3/3. When I showed up on 3/1 there was no reservation it was cancelled and I was told that I was charged for that night.

Okay I understand but I still need the nightstand it was booked at the desk but the price went from 117 to 152 which I didn't understand since I was charged for the first night. I have been a very good customer never complain and thought okay I'll speak with the manager who then came out and immediately was on the offensive and very rude. I told him that was fine if that was the way he felt and walked away to the elevator. He then started talking about the situation with another person like I wasn't even there.

I feel as a loyal customer this should be fixed and if not I will try to never pay to stay with your chain again and differently not at this location just because of the managers attitude.

40

When we first walked in and talked to the lady and she was very rude would not give us a room because we forgot it at home then when she gave us our room it was extremely dirty I was over charged about 100 dollars and anytime we asked for help everyone was rude. There is even more pictures to send but would not let me put them on.

40

We have been a member of Hampton club since 2009 . When we travel Hampton Inn is the only Hotel / Motel we stay in. In all the years making reservations I never had to request a Refrigerator or Micro oven. I surrender 30 thousands points for a room that I could have pay $49.00 at Motel 6. Is that the standard room that Hampton Inn offers when a loyal customer surrender their points with no Refrigerator or Oven. Very disappointed about this stay. We had one window that was stained and you could barley see out. I am going to consider using other chain in the future. If you would please call me to disgust this matter.

40

On my recent stay at the Hampton Inn Selma, Alabama i booked a room with a whirlpool tub. Once we tried to use the tub the jets didnt work and the cold water knob was broke. Thankfully my fiance is a maintenance man and knew how to work the water without a knob. It was such a disappointment to not be able to use the whirlpool to full capacity. On our way to check we told a worker about the issue and they told us only one whirlpool in the whole hotel even works all of the whirlpools are broken or raggedy. I need and explanation as to why they are still being advertised and people are being charged full price for a broken or half working tub.

40

I was an employee at Hampton Inn. I was touching on my body and nothing was not done about it the sex offender still works there. It is not fair and the hole department of house keeping smoke drugs from the boss on down and they don't change they sheets or blanket that's just nasty. I'm in pensacola I'm talking about the Hampton Inn on the beach in Gulf breeze.

40

The manager of the Hampton Inn at Miami OK secured a reservation for us at the Hampton Inn in the Tulsa/Catoosa area (across from Hard Rock Casino); I am claustrophobic and my husband is acrophobic. We arrived at the Hampton and there was not a room available on the first floor that had two queen beds; however, she "secured permission from her manager" for us to have the King Suite. She (Aida Rodriguez) was very gracious and helpful. She also suggested we join the Hilton Honors program.

At breakfast the next morning, several of the choices were not available. One of the women (someone else, not me) went to the door where the hostess was and told her. The hostess did not understand English so the woman led her to the pans that were empty. The hostess just shrugged--and a long time later she brought out eggs. Neither of the hostesses spoke and/or understood English. After breakfast, my husband took our "Hilton Honors" application to the woman at the check in desk. She refused to help him and said she couldn't do anything. It upset him; however he cannot breathe if he gets upset so he came back to the table. I then waited in line to talk to her--while I was in line she was verbally abusive to the people in front of me. Refusing to help them with whatever it was they needed.

Both couples went away very angry. When it was my turn I asked her why she could not help my husband. She told me it was not her job (why was she the only one behind the check in desk). I asked to speak to the manager and was informed he was very rarely on site. I asked for her name and she refused to give it to me. I asked about the woman who was so kind to my husband and she said she would not be in that day. There was nothing she could do and she walked away.

If Hampton is going to employ people from other cultures I totally understand--I believe everyone who seeks work should be given jobs if they are available. I DO NOT believe if you work with the public and you are in my country and you do not understand and/or speak English you should be employed--not only by Hampton, but by anyone else.

I do not want anything from Hampton, simply to be more understanding of the people who rely on your Inns to provide us with rest and no hassle. None of us should be insulted, humiliated, or made to feel like a problem. The Hampton Inn in Miami OK, Conway AR, and Branson MO are spectacular. The staff at these Inns, from the housekeeping department, right on up the chain, are marvelous.

60

I came in the hampton inn on 73 in Voorhees NJ about a week ago to put in an application for employment. The building is very nice but its so unorganized. I feel as though i wasn't given a interview because of my race. I applied for house keeping. Margie, which is the hiring manager in housekeeping. Has her mom, sister, cousin, n her husband in those departments. I know someone who is Hispanic that just got hired and she received a interview on the spot but when i came the following day she just took my application and laughed.

I felt so embarrassed. This place needs to be cleaned up and with professionals. They bring there children on the weekends and they run all over the hotel because the head bosses aren't there. You have no one to talk to about your problems because everyone is related. Including the office staff and the head manager of the hotel. Something needs to change.

40

We are a Architectual Firm located in Tampa Florida and do work all over Florida and several other states and I book rooms at Hampton Inn all the time. I made a reservation for two of our employees traveling to Boynton Beach for work on the 26 of January 2016. After working all day our employees Alex Bothos (male) and Nichole Goulet (female) went to their hotel , it was around 8pm. She was told they did not have any reservation for them,. Nichole produce the confirmation# and she was told the rooms were canceled because they were booked through Expedia. Even though There is a confirmation # 126952657099. I went to google maps and looked up the address and found the hotel close to job site since they had to be back in the morning.

The girl at he desk ,Mellisa who told them that the reservation was canceled, also told them there was only one room available and that they would have to go Hampton Inn West Palm if they wanted hotel rooms. I called yesterday and spoke with a young man by the name of Michael. Whom by the way is very polite and helpful and let me know the manager Mellisa would be in in the next hour and call me back. Which she never did!

Michael however did call me back today and let me know that he was told I have reserved 2 rooms, 1 smoking and 1 non-smoking and that they did not have another non smoking room availible. Which was not the case, I reserved two of the same rooms. My concern is whether I booked it through Expedia, orbitz, hotels.com, google maps, it should not matter. They had a confirmation # and should have had their rooms that night instead of having to get back on the interstate drive 20-30 miles more and have to back to the job site in the morning after another 20-30 miles. I have another 2 hotel rooms booked with Hampton Inn for mid Feb in Georgia and I'm concern is what if this happens again?

40

I stayed at the Hampton Inn Adel GA in December 2015 and they had bed bugs. We had to throw away all of our belongings and when I contacted the General Manager of the Hotel; Susan Griffin, she initially agreed to reimburse us for the one nights stay. Three weeks later, when I contacted her to follow up on the reimbursement, she reneged on the reimbursement and hung up on me as I was trying to remind her of our previous agreement. I have yet to obtain a resolution.

I have never had this type of experience with a hotel and I have traveled all across the world. I ave never experienced bed bugs or such a rude and unprofessional encounter with a general manager of a hotel. I will never stay at the Hampton Inn Adel GA or any other Hampton Inn again due to this horrible experience. I advise you to not stay at Hampton Inn Adel GA.

40

Charges on credit card were charged while room was paid in cash. 7 days talked to afternoon manager and morning manager not communicating with each other. Told us it could take 7 days to get charges off of credit card. We will not be using Hampton Inn again. We will call be calling BB with complaint after filing on here.

60

I was waiting in the lobby for a friend on Tuesday January 20th a the Hampton Inn Cobb parkway smyrna Georgia and I was approached by staff of why and whom I was waiting for and the name which i felt was an invasion of privacy. I am a Hilton honors guest and my company uses Hilton hotels when i travel. I feel my privacy was violated especially I should not have to reveal my friends room number and what we would be doing there.

40

The room 313 we were given at 1545 Jameson Drive, Grenada, MS had dirty linens on one bed. When we got off elevator there were several trash bags full of garbage sitting to left, which smelled. The room we stayed in the carpet was dirty & did not look like it had been vacuumed in a while. We have never stayed at a Hampton Inn before that was like this. The night manager was very nice & when she moved us informed me that I would not be charged for our nights stay, which I did appreciate very much. Just thought corporate might like to know this, if it were my business I would want someone to let me know so I could check on the management in charge. The breakfast was very good & lady very friendly.

20

Tonight, I called the Hampton Inn in Morgantown, WV to make a reservation for May 12,13, and 14, 2016. I was horrified when the young woman to whom I was talking informed me that the nightly rate for that weekend would be $389.00 per night, plus tax. The normal rate for the same accommodations at any other time would be approximately $140.00 per night. The West Virginia University graduation ceremonies are being held in Morgantown on the weekend of May 12-14, 2016, and the city will be crowded with families attending that graduation. My family was looking forward to being present to see our daughter hooded and awarded her Ph.D. However, at a cost of over $1300.00 just for a place to sleep for 3 nights, we must reconsider.

I find it appalling that your hotel chain would take advantage of the public this way. If a room normally rents for $140.00 per night, it should always rent for that price. The room and hotel services haven't changed for that weekend. This is pure and simple extortion of the public. Morgantown isn't a city that gets few visitors throughout the year. On the contrary, between athletic events and other university business, the hospital and medical businesses located there as well as other businesses, the city brings in quite a large number of people who need hotel reservations.

I am sure the Hampton Inn gets its fair share of these reservations because of its convenient location. I find this gouging of the public on graduation weekend unethical and unprofessional behavior that demonstrates nothing but greed on the part of the hotel and its management. I have to question the management of the entire Hilton Hotel chain if this is permitted. In the future, my family and I will carefully and thoroughly research all hotel options before we even consider, as a last resort, making reservations at any Hilton affiliated hotel again.

100

Anytime I have stayed at the Hampton Inn I have had a great experience. I have especially loved Hampton Inn sheets and pillows and purchased some on line. My complaint is not about Hampton Inn. My complaint is about my daughter Julie. Julie is a General Manager at a Hampton Inn. I believe she is an exceptional manager and is appreciated and liked by her employees and Hampton Inn executives. My problem is...she wants absolutely nothing to do with me..and I am her mother! I don't know why she has no desire to see me or contact me and she will not say why to anyone else in our small family. It has been about 2 years since I have talked to her.

She does not want me to contact her through email, texting, letters through the US mail or leaving her phone messages. I was sending her beautiful cards through the mail, to let her know I'm thinking of her and how much I love her and miss her. I would text her and she would not text back. I would leave her phone messages on her cell phone and ask her to please call me sometime - she never has. I would call her husband's cell phone and leave messages asking him to tell Julie to call me or if he would take a moment to call me. I never heard from him either. I need to say I live in the north and Julie lives in the south. We are over 800 miles away! I am very torn and broken.

It wasn't always this way. This behavior gradually happened over the course of 4 years or so ago. She would call me less and less and it just gradually got to no contact at all. I found out several months ago from my sister, Julie's aunt that Julie was going to start a log of how many times I "harass her" and then have me arrested for harassing her. I am the founding director of a non profit organization and could never take the chance that this would happen to me - by my own daughter? My heartaches, she never sees my tears.. I pray everyday she will change her mind and to talk to me and see me again like years before. She has not called me for holidays that other daughters celebrate with their families. I thought maybe Christmas she would at least send me a greeting card or a picture of her and her husband or maybe of her cats and dog - nothing...like I don't even exist.

It's very painful for me to even write this and so unusual of a way to try and reach my daughter. Julie tells her aunt and sister to let me know she's fine, but is not interested in hearing from me anymore. Julie and her husband visit his few family members in Florida. The only things I have to remind me that she once loved me, are pictures, a refrigerator magnet, cards and a book she gave me several years ago. I also treasure the crystal bowl and candle holders her and her husband gave me several Christmases ago. I have told Julie over the years that I'm sorry I wasn't a better mother. I made plenty of mistakes and her childhood/teen years were not wonderful.

Julie's father passed away tragically when she was a teenager. I tried the best I knew how to teach her Christian values. When she was younger I would take her and her sister to church. She has always been a very sweet loving girl and loves animals like I do. What has happened to my Julie? I want to say also your stepdad is truly sorry and feels horrible that he broke your finger all those years ago... I apologize for resorting to writing the Hampton Inn and I'm so sorry to do so. Julie Honey Girl, please...reach out to me sometime...somehow.

40

I will not be back here ever again after the way the GM was talking to the housekeepers he had told one to get a toothbruch and get down on her hands and knees to clean the bathroom floor and the whole time he was talking to her like she was 3 me and my family will never stay in a place were the boss doesn't know how to talk to people and I was standing at the front desk for like 20 mins before he even helped me I do believe his name was Amitt and it was the sunberry, ohio one on 36 37.

100

I stay in the Brampton ( Toronto) Hampton Inn 4 nights ( sometimes 2 rooms) a year for the past 5 years. A couple years ago recycling bins disappeared from the room. So I end up bringing home my recycling. This particular trip we placed our towels (4) of them on racks as I believe it is a complete waste of energy to wash them. All towels were collected and new ones were left where it is clearly stated if you don't want them washed please rack them.

Small issues for some...... but means a lot to me because I can only imagine this is hotel wide ( maybe chain wide). The new item on my bill is the biggest irritant. "Hotel Service/Eco fee"........I was told this is for the reduced water usage of the shower, the generous hotel offer of donating the left over soap and I don't remember if there was a third lame reason . You can't charge your customers for a chain wide offering to do something good for the planet. Do it because you must ......not because your competition does and you can take financial benefit from it.

40

On Sunday, January 11, I spent the night at Hampton Inn in Ada, OK. The room reservation was made through the State of OK and was charged to them. I was told that they could not charge it to the State because it "wouldn't go through". I charged it to my credit card. When I returned to work Tuesday morning, I was told it did get charged to the State's credit card. I called Hampton Inn corporate phone number and was told they would credit my card. Now there are 3 pending charges for the one night I stayed there. All are for $101.80. I called Hampton Inn again and was told by the manager that they couldn't do anything. "It's a Hilton problem". I want all 3 charges off of my credit card!

40

I was and employee at the hampton inn. I have two big issue and if you guys can't do nothing I getting a lawyer cause this matter is nothing play. On Nov 18 I was hired at Hampton inn anyways 12-6-15 I was getting my stuff together getting ready to get on the elevator when the manger touched me with his right shoulder then turn around and smile I went into the elevator and called my mom. I'm a single mom so I just did my job so I could go home. That's sexually harassment.

On 12-22-15 it was pouring down raining bad enough I live in a flood zone my wind shield wipers wouldn't work so I called and she said she would try see if she could get someone to come in. But the manager said I still need come in. I told them I had no was and I'm not going kill my self they didn't care. Mary call me back and said she saw me coming in. I said ok do I still need to she said yes. I wouldn't of made no different if Jenna was by her self I was going be by myself So I prayed and got to work.

The manager had seen me trying get my stuff together so I could start she said are u ok I said no she said what wrong I said it would of hurt to let me get my car fix and u had someone else work. Then said whatever you can go home the next time it rains you don't have worry about getting stuck, so she didn't have to make that smart remark. Nobody no if there going have car issue till it's time to go. three others have had issue. Corporate thinks she the big bad wolf walks around talking about everyone and I mean everyone.

On 12-24-15 I got a message from a co worker that I been taken off the schedule I said really, why so I called and talked Neil he said cause it slow I don't have come in and they only have two room for that day I said ok then I asked why am I crossed. Off the schedule for the following week he said it's really slow we will figure it out I said ok and hung up.On 12-30-15 I called to see when I work he said because I didn't come Saturday I told him he said I didn't have to cause it was slow and only had to room he said he didn't I have 4 witnesses who listen to the convention and then he said you no what I'm sorry you no longer work here and hung up in my face.

I got fired for what? So when I called back for corporate number everyone played dumb about the number. If nothing done I'll be filling charges for discrimination and sexually harassment

40

I won a certificate for a one night stay at the Hampton inn and Suites in grand Blanc michigan. It was out dated because I had misplaced it. They were very short with me and would not even consider to honor it . They gave the reason that corporate wouldn't allow it. I bought it a a charity auction,so it was a taxable write off. I have used this type of certificates before for my grand-daughter birthday get away. That is what we planned to do with this. Very disappointed in your manager don't care attitude her name is Tina Bausick Flint- Hampton Inn &suites. I would like your company to honor my certificate please. Hiring a more pleasant manager would help your business. They had room available also.

40

Staying at the Hampton Inn in West Mifflin, Pa. Checked in for 2 nights. Learned I had a late afternoon business meeting on my second day stay. Asked if there was a chance for a late checkout. I was told "NO" Not unless I want to pay for an extra day. This hotel person never checked her records, availability, times etc. Really. This is not the kind of treatment I expected. This hotel was not by no means "busy". I totally understand why Marriott gets a lot of repeat business. I can honestly say I have never had any problems with late check outs with Marriott.

60

In the evening I walk from work, I walk downtown from my job, so from 30th Euclid to One public square, just to give u a visual of the distance I walk daily, I always use the bathroom before I leave work around 4:25ish so if I need to stop before I get my bus at 5:07pm, I know for a fact I can stop at Hampton East 9th Superior or The Westin @ 6th St. Clair or Marriott Key Center public square these hotels are very clean and smell wonderful (I take medication that require frequent breaks) so with all this being said, today I stop at Hampton around 5:00pm and as I started to the bathroom a woman approach me and said you can't use our bathroom (I was shocked because they always smile and very polite when I come through the automatic door)

I said excuse me so she repeated it, buy this time I had to use it really bad, so I said ok I will use it and won't come back, after I came out I started to address it then but they had a few customers and I'm not the one to create a scene and didn't want to miss my bus as I did, as I think about it more and more she was out of line , 1. There is no sign to read " no public bathroom" 2. It's a public place 3. I haven't committed any criminal activities 4. haven't harassed anyone. My complaint is really that management and customer service at Hampton Inn was out of line at every level. My family were looking into spending New Years weekend at your hotel, but thanks to your unprofessional corporate policy and front desk we will look else where.

40

I was an employee for Hampton Inn. On Nov. 28th 2015 I showed up to work at 7 a.m. the hotel had been a full house due to the weather. Customers were not checking out early because of the weather, the lady preparing the breakfast had called out the maintenance guys name which he is hard of hearing (no offense) he didn't hear her so he kept walking she then comes to front desk and tells me "you see he said he wouldn't throw the trash for her, I responded that he didn't hear her and she says "yes he did" I replied "no he didn't" she went on to say that he did and that that was his job and she was no longer going to let herself from no one. A little after that the acting GM (Amy) appeared at front desk so here comes the breakfast lady (Maria) to tell her that the maintenance guy did not want to throw her trash, which is a lie, and I let her know that that wasn't true, cause she was trying to make him look bad.

Well, minutes passed and her so called boyfriend/husband comes in and goes directly into the kitchen which at that point I didn't think anything of it. All of sudden he approaches me pointing his finger at me telling me " DO NOT TELL MARIA NOTHING" Maria's beside him telling him Juan,Juan, I told him "don't start and that he was not in his place to tell me anything and Maria's pushing him towards front entrance, and he starts calling out my husband which he was not there then I told him "get out of here". I then went back to the office where Amy (acting GM) and Raul a (co-worker) were sitting, I told her what happened she(Amy) went to kitchen and talked to Maria. I was really upset and humiliated.

My point is Amy gave my a verbal write up and told me she couldn't tell Maria's boyfriend not to come back, that because my husband would go too! I told her my husband does not act like that and the day he does I would be on her side Amy wanted me to admit that I had said "get the F out of here" which I didn't say that to him, which she insisted. I told her I would quit because I didn't feel safe working there and that I would finish the rest of the week Amy told me that if I didn't want to go on Sunday I didn't have to, she kept trying to get rid of me.

I feel that if she was able to hear anything into the office why didn't she come out to see what was going on? I felt unprotected that I decide to quit my job and call corporate. I ended up calling Jessica B. and apologizing for not going to work the next day(Sunday). Jessica tells me Maria's man was not allowed back on property but I never heard that from Amy acting GM in our location. I ended up talking to Amy to be put back on schedule but this time she puts me in housekeeping which I was Okay with at at first although, there was my days still available cause this was only 3 days after the incident. All I know is that I got the bad end of the stick for a drunken man that came into the property to assault me and I wasn't even defended. I feel Amy just didn't like me! Hampton is a very well known franchise and likes to look good and defend their customers. I believe we have rights too.

60

On November 16 & 17,2015 I made a reservation for the Hartford, Ct. Hampton Inn. I had to cancel it. Due to a problem with my gps and heavy traffic. I spoke to the Manager, Mr. Acosta who was very nice. However, he said," there was nothing he could do for us because the reservation was non refundable." We are senior citizens who had been driving for more seven hours! It got dark and we were unable to get to the hotel. We have always used Hampton Inn in the past and it seem that your company should be able to make some type of accommodation. We notified the hotel with plenty of time for you to rent the room if necessary. Please give our situation consideration.

40

Checked in hampton inn walnut grove memphis tn. My husband was admitted to baptist hospital right there with cancer and has 3-6months of life left, as that's not stressful enough, went to our car( parked up front, by the office window in handicap spot.) and 6 cars were stripped of the wheels and tires. One car was stolen all in the same night. Nothing was done about it. We were told we could stay courtesy of them as we had no way to get anywhere without wheels right? Well my son in law had flyer points as he reserved it for us, well hampton used all his points to pay for the remainder of our stay. They did nothing. They have no security. I would not recommend this place, ever. Dangerous.

40

I was an employee at the Hampton Inn in Southgate, MI. I was a housekeeper and yesterday afternoon me and the supervisor (Dora) we got into an altercation. I am only 17 years old and I feel like I was pin pointed out by Dora because i was young and not the color of her skin. She is not a good supervisor, she runs back to all the other housekeepers telling them about other housekeepers. They have been through so many housekeepers because of her. She was stealing our tips and nothing was done about it, it still continued after the fact and I have proof and so did the other that went to the General Manager and she got away with it. She threatened me and act like she was going to hit me as I was calling for my ride she was saying "I got people too". Mind you I am only 17 and she is a 40 year old woman. I want something done about her or I will take everything to court because what she is doing is fraud and unprofessional. She should be a supervisor but she is a liar and a thief. She should not be working at the Hampton Inn. The Hampton Inn is an overall wonderful hotel to work at it is just the supervisor Dora.

60

Stay on 10/18/15 We called the desk to inform them that the TV did not work, they said check to see if it was plugged in, it was so they said the would be up in about five minutes. We started un packing and hanging up our clothes and I turned on the heater, and very foul smell came from the heater, it smelled like someone had urinated in it, then it started smoking and set off the smoke detector. We packed our clothes and moved into the hallway. It had been fifteen minutes and no one had showed up, so I called the desk and informed them of the heater problem and that it had set off the smoke detector (which was still buzzing). They were quite rude and said the heaters always smell when they are first started, I said do they always set off the smoke detector? They said they would be right up.

Fifteen minutes later he shows up and takes us to another room and again was rude, acting like it was our fault we had to move. The new room had hair on the toilet and the bowl had been used and not cleaned, the heater would not work on AUTO, so we had to run it constantly. At breakfast the food was so bad people were saying they were not eating and were leaving, we joined them. On complaining to the manager at check out, she said she would have the General Manager (Jai Amrit) call us, naturally we have never heard from him. We have been long tine Hilton Honors Members and faithfully stay at Hampton Inn's, this was an experience we would hopefully never repeat, bad accommodations and rude service.

40

I am staying in the Bowling Green, KY location and I only have about 10 cable channels because the cable has been out for 2 weeks. I've been here since November 2nd and everytime I call to complain they are so complacent about it. I called the 800 number to complain and they said it wasn't their job to fix it. I am staying here for a week and I can't watch 1 movie. What is going on with this hotel?

40

I secured two rooms one for my husband and myself and one for my brother and his wife. They arrived at Hampton Inn Coconut Grove Coral Gables Fl. On10/24/15. My Sister in Law refused to occupy her room because of smell of vomit in the room. Room was changed. I arrived Sunday10/25/15. Room was adequate but when my Husband checked in he was treated rudely by staff an African American woman said we would have to move room because we had two queen beds and we have them rented out. My Husband asked " what are you going to do put us out on the street". Husband also said we have a 90 year old mother in the Baptist Hospital who is terminally ill. Then she asked what e were using for our rate AARP.

She would change it to Hospital rate which was lower. We checked out on Tues 10/27/15. Bill placed under door was still on AARP rate. Today someone called from Hampton Coral Gables thinking we still a reservation at Hampton we were home in Gainesville. She was snippy thinking we were either still at Hampton or on the way. We had confirmation number80047863 l have stayed at this Hampton many times and have never had such confusion and consternation over our stay. My mother was admitted to Hospice so the family was very focused on her and not on unpleasant Hampton employee. We never did get the hospital rate and neither did my brother. Please audit this customer complaint and the correct behavior to be sensitive to family emergencies.

60

I was very upset due to the reconstruction that was going on and I didn't receive a notice or anything about the reconstruction at all. We were stuck in a room where all of the construction was going on, why couldn't we be moved to the second floor as the others were on the second floor. Noise, early in the morning, dust flying all over the place and it was just not the type of weekend that we were expecting. We always use this hotel whenever we travel, but this past weekend was not a relaxing one. We paid our money to be able to relax and to have a good time, but I have to say that it wasn't. My confirmation number from this past weekend is 84738449. We would love to continue to use Hampton in, but this past weekend was not a good look. Hope to hear from the corporate offices at Hampton Inn soon about my complaint.

40

We checked in on 9/25 for one night . We were given room 308, when we entered the room and left our suit cases and immediately went out to dinner. After dinner we returned to the room to get ready for bed. Once we entered the room I stated to my husband it smells terrible in here, not noticing when we left our suitcases as we were only in the room a few minutes during that time. My husband agreed, I went down to ask for another room but the hotel was booked. During the evening especially on my side of the bed I smelled a strong odor of urine. I at one point said to my husband that I was feeling ill.

The next morning we got up at 5am to get out of the room and approach the front desk to complain about the odor. The girl at the front desk was polite and said immediately "I know what it is , it is the shower curtain next to the toilet it happens all the time as people miss the toilet and it hits the curtain". I stated to her that you should not rent that room again without cleaning it thoroughly , as the urine smell also was coming from the rug. She stated, "oh sorry about that". We paid for the room 159.00 which we are requesting refund for or a free night at another Hilton/Hampton Inn. We have had great experiences at Hampton Inn's staying earlier in the week at another location which was wonderful experience.

This experience was a bad experience and the front desk made resolution nor gave us no customer service satisfaction. We do not want to detour us from staying at a Hampton Inn again but again feel that some kind of customer resolution needs to be made.

60

On Sept. 16 & 17 I stayed in your Santa Fe Inn (with Shoreline Travel). The beds were comfortable & the bathroom was very nice. However, when we walked into the room that night I smelled a distinct skunk odor and immediately went to change rooms. The desk clerk informed us that all the rooms were occupied but she could come with air spray. She informed us that there were skunks in the neighborhood & perhaps the odor penetrated the air system. We turned the A/C on high, & my roommate went outside but did not smell any skunk odor. She had a most unpleasant exchange with the manager. With the A/C the smell was lessened but several other people noticed a bad smell in their rooms. It is essential that you show you care about your clients and that you take steps to correct persistent problems. Customers want a fresh room with no odors. A/C can be turned on in advance of arrivals. You do not want to lose customers, so managers must be professional and show concern. You have a great location. Hopefully your manager will improve her attitude.

60

I booked a room for 2 night at the Hampton Inn in Danville. I was assured that we would have a walk in shower to accommodate my wife's broken leg. I even asked the desk clerk to check with the manager, which he did, and I was again told we would have walk in shower. This was the reason we chose this hotel. A few days later when we arrived at the hotel our room had a tub with wall handrails. I asked front desk to move us to a room with a walk in shower and was told that there were no walk in shower rooms. I was told by the desk clerk that he would note the problem and I would be hearing back about some sort of compensation. Before checking out I spoke with another front desk clerk and she promised that I would be contacted. Five days later I have not received a call from the corporate offices.

40

My daughter, joined the US ARMY and is traveling alone 1,200 miles to her base. She made a mistake and prepaid for a room that will not allow her to reach her base by the required date. Because she prepaid they will not allow her to switch to a location further away. Hilton customer service reps are rude, unprofessional and uncaring. She is out 150 dollars that she does not have. TERRIBLE customer service. She called to explain, I called, we twittered etc. and nothing. No call back!

40

I booked two room for Me and My Children, I end up extending my stay, due to car problems, nevertheless there was a fire drill, that was not announced, my kid was scare!! running in the hallways and thinking about a fire, there was no announcement of false alarm or not! As we finally got back asleep, the alarm went off again, still no indication of what was occurring, I called down stairs only to be told, there was no fire!

Then when I had to book another day, which I explained that I need both room for another night and was there any discounts that I could use, I was told the discount was already included in the rate of the family event, I end up paying close to $800 for both rooms. I did not think the staff was very helpful or had any sympathy in the matter of my axel breaking on my car, this made me feel like your hotel was family in dealing with families issues these children are foster children who got an opportunity to come and be in A hotel, only to leave out afraid with no explanation of why a fire drill went off!

40

I checked in to the Hampton Inn on 8/5 and was given a room for I had called ahead. I had a problem with the 12 noon checkout so the reservation person told me to tell them at registration. My daughter was working and couldn't pick me up that early. T he person told me that it would be a $50 charge. As we walked away the agent said, both of you have a good stay. It was only I that was staying so I went down around 11 am to ask if the late charge was for one or two. Before I closed the door I put the do not disturb sign (Dreaming) on the door handle. Asked the agent if the charge was correct and she said that there wasn't usually a charge but I had to come back for the manager had gone to the bank. I got up to the room and found a maid in my room. She said that there was no sign but she had knocked it down. Not happy at all.

I told him that the last thing that I did was put the sign on the door. I went later to speak to the Hampton Inn manager and he said that there was a charge but what I had been charged was too much. I told him that the hotel directory didn't mention a charge and that the agent told me that there wasn't a charge usually. He didn't care and I explained the problem with the maid and he stated that she told him that there was no sign. Untrue. Also at 1pm a note was delivered to the room stating that there would be no water for they were having a leak fixed. Shortly after that the tvs went out (storm related ) I had asked him if he could remove the late charge because of this and he said no but he'd lower it to the correct amount.

I don't know what was final charge was. I was waiting for my daughter and one of the maids came down and asked me if everything was ok? Apparently they were annoyed because I removed the tip $ after I came back and found the maid in my room. That and the fact that she lied I didn't feel she deserved it. This was the first time that I didn't leave a tip and I am 64. Very unprofessional how this was handled.

60

My family had reservations for the weekend of August 7 and 8, 2015 at the Hampton Inn in Middleton, OH. We were part of a group from Notre Dame Academy soccer team that was scheduled to be in the area for a mandatory team bonding event. There were approximately 30 rooms on hold for the event. It was necessary to book the room prior to soccer tryouts, which took place August 3 and 4. Unfortunately, my daughter was not chosen for the soccer team. We, as a family, had spent our entire summer at events and practices. Not being chosen was heartbreaking for my daughter!

In the furor that followed tryouts I forgot to cancel out reservation at Hampton Inn. I am now being charged over $100.00. I spent three days trying to contact the general manager, Natalia. In the process I received multiple excuses regarding her lack of availability. I also left her multiple voicemail's and also contacted the Hampton Inn corporate offices...to no avail. When I was finally permitted to speak with her, she was exceedingly rude and without compassion! She refused to even consider waiving the charges.

I am fully cognizant of my responsibility in the situation. Never-the-less, I find Natalia's behavior unprofessional and inappropriate. At no point did she express regret for my child's distress, much less apologize for her failure to return my call.

Under no circumstances will I reserve a room with Hampton Inn or their affiliates in the future. I will also be recommending that Notre Dame Academy chooses alternative lodging for all future events for it's many sports activities. If Hampton Inn is that desperate to make $100.00, then they may consider their goal met. However, it will be the last time they receive anything from me and I will do everything in my power to make certain they are not a part of Notre Dame Academy's future.

60

I asked about laundry being done and was told to leave it in my room and housekeeping would pick it up. I offered to bring it down and was told no. Asking when it would be done I was told it would be back by 5 the same day. Got back at 530 and called the desk 3 times. Finally told it would not be back til next day. Then a rude man brought it to my room and said. "Hey lady we can't do it tonight maybe tomorrow. I just took it and shut the door. No question why I expected it no apologize. Just a hey lady. I am 66 and expect to be addressed correctly. Not by hey lady.

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