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Write for Us Groupon Complaints Continued... (Page 5)
232+ reviews added so far. Upset? Call Groupon corporate: 312-676-5773No Reviews
I purchased 2 Grip Watches through the Groupon offer on 16th November for Christmas presents for my neice and nephew. Firstly the site would not accept my code, as they were having problems and not all codes had been activated. Once this issue was resolved I completed the order. I was notifed the watches would take "up to 3 weeks" to arrive. I have tried to contact the company on 4 occasions now with no response. Also there is no contct phone number on the Grip Watch site so I don't know what has happened to my purchase. I don't know what to do and would appreciate some assistance please.
I purchased a digital handheld camera for my daughters christmas back in November & a pack of glow in the dark pebbles for our garden, none of which have been delivered. I have emailed groupon & also tried the live chat service to no avail. None of the communication attempts I have made have been responded to. Given that I paid for both items on order, I'm out of pocket & a very unhappy customer.
All my great date ideas have come from this site! I love groupon. I have gotten pedicures, manicures, massages, painting classes, and fondue for over half the price. I am taking a yoga class this Thursday and got a coupon for yogurt. The deals are never ending and there is always something that fits each person. Great way to go out without breaking your pocket book! I love Groupon and can't stand all the imposters! Let’s just call living social type websites for what it really is: a groupon wannabe. Living social and othres are a site for great deals but most of the deals on this site are already on groupon. Groupon has more deals, more getaways, and just plain more so you might as well just stick to groupon because everything on living social is on groupon. No point wasting your time looking at the same deals twice.
I bought a Groupon spa package at forever young anti- aging center in beverly hills. I have called 5 times on 5 different days. Only get an answering machine. No one calls back. I went to their website and scheduled an appointment. No one emailed me back. I am now standing in frint of the spa and it is completely closed. No one is there. I want to report this company and get my money back immediately.
My complaint is about the lack of information given in a groupon for the shark cage diving experience with White Shark Adventures. There was no mention of how many groupons were on sale, and “limited availability” is not sufficient information. Also, the deal stated it was still on for another “2 days”, and I open it this morning to read it was closed. I feel there is a serious lack of communication on the marketing front. I had hoped to purchase this groupon immediately after already calling White Shark Adventures to make a booking (as Groupon advises).
I still would very much like to purchase this groupon for 2 people as I’ve already made my booking. Is this possible please?
Regards,
Amy
I am quite confused-followed your suggestion to call Debbie at Delish as the classes were filled for groupon holders past the expiration date. Talked to an employee as Deb was out and left message about dates in April, May and June that would work. Deb called back and tleft message for me to book online and that it was a simple process.
I know it is a simple process, I have done it before when the class schedule showed availability however classes are filled for groupon users until past the expiration date of the groupon.
As a last ditch effort I again emailed Debbie and reexplained my dilemma and her response was to call the store and they can explain the value of an expired groupon voucher. Please advise what to do now – my groupon expired today.
I was unable to schedule a class in the time window allowed as her classes fill months in advance to groupon users and I did follow your instructions to call Debbie who seems in the dark as to whether she ever spoke to Groupon.
I had used this vendor before for Groupon and did not have these problems however I booked a class immediately with the first groupon. I guess is you have to wait to see your travel schedule you are out of luck with this vendor.
I have been a groupon member for two months now. I recently had my mother sign up. We both made our first purchases last month and were quite pleased. We made a second purchse on Feb. 1st, however one of them didn’t go through, by the time I found out my mother’s didn’t go through, the deal was done. So I called Groupon customer service, this was a disappointing experience to say the least. When I was told the deal for my mother didn’t go through because of a block on Groupon’s side, (because my mother and I have the same address and purchased the same groupon, which I did the same exact thing last time and there wasn’t a problem) the transaction was stopped by Groupon.
This wasn’t a problem before, so why now? And moving forward how often would this be a problem? These are questions I wonder about and surely my mother and I can’t be the only ones with the same address and family grouponing? Well the customer service agent was pleasant, but never did I get an apology or really a sympathetic tone, but was told nothing could be done becasue the Groupon was over. HEY! I thought, maybe I need to talk to a Supervisor!
These are people well trained and given some more authority when a error on the company’s behalf has been done, or atleast they have been picked for this postition because of their great customer value knowledge, you now the whole ” the cusotomer signs our paycheck, without them we don’t have a business”, approach to these type of situations……right?! Well Chuck, the supervisor I spoke to, may as well have been front line customer service. It was no different, except I waited longer to hear the same thing, but with even a bit more attitude.
I will finish with this, I work in customer service, have all my life…I am front line. My company signs it’s paychecks “love your passengers” as a reminder of why we are here, and how we got here. It is experiences like this that remind me always, especially when even just on the front line, what a simple “I am so sorry this happend, let’s see what we can do for you” or an “I understand your frustration, I am unable to assist further, but let me refer you to someone that may, I apoolgize for this inconvenince”. etc. I guess my expectations were to high in looking for an apology or even hearing,
Hey you know what, this is a Gropon error, may we offer you a $10 credit and let’s see if there is a Groupon semilar to what you lost out on, going on now!? I would have been so delighted in such a small gesture. I practice this always in my current job, not because I am told or expected but because I know what it’s like to be on the other side, especially in expereinces like this. Groupon you let me down, don’t you take more pride in our company to hire people that actually help your business? So here is my million dollar quesiton, was this a one time occurence, or is the norm at Groupon? If so, then I will put my signature on somone else’s paycheck.
I ordered two Groupon deals for Picaboo, an online photo-publishing products site. One was for a Photobook and one was for postcards, for my total of $48. A couple of weeks later, I went online to Picaboo to “make” my photobook, only to be informed by a popup that I needed to download their “app” to access their “software” to use their site! Nowhere on the initial Groupon ad was this limitation listed, or I would not have purchased it. Irritated, I went ahead to download the “app” on my old Mac, and was promptly informed that my machine was not compatable. Not to worry, I naively thought… Groupon promises to refund non-useable or not valid groupons, if I’m dissatisfied for any reason.
The “Groupon Promise” turns out to be a total crock! Their no-customer-service department snidely responded to my emailed refund (or Groupon Bucks) request telling me it was MY fault my machine wasn’t up to date & I could “gift” my groupons to someone else (like I would curse anyone that way). So I’m SOL and Groupon gets $48 for absolutey nothing! What a scam! Evertime I logged-in to “My Groupons” this injustice was staring me in the face, so I finally marked them as Redeemed just to get them out of my face & my blood pressure down.
As soon as my last two Groupons are used, I’m eagerly anticipating deleting my account forever. On another note, the vitamin supplements I ordered from them had no inner seals on the bottles; two “photo keeper” flash drives arrived crushed & mangled… when I mailed them both back to Groupon, they only refunded me for one of them & I had to hound them to refund the other one.
AND a mass-quantity of South Beach Meal Bars I ordered all had expiration dates only two months away! All their “Groupon Goods” Deals are “deals” because they defective in some way & the manufacturers just want to unload them, apparently for pennies on the dollar. Why throw out almost expired food when youb can get money for it? And maybe there ARE some customes out therewho don’t care that the packaging is mangled & bottles not sealed correctly? None of this pertinent information is listed as any kind of disclaimer on the original Groupon pitch. It cost me $48 to learn my lesson. Everyone, beware of Groupoon!
This organization posted a Groupon last December advertising mobile product repairs (screen repairs, iPhones iPads etc…). Being a teacher, and having my iPad recently have its screen cracked I bought the groupon and took my device into MDE (office is no longer open). Representative was nice, reviewed my iPad, discussed the repair (which he described has straightforward) and gave me a turn around time of 5 days since they were busy.
Six weeks, 8 unreturned phone calls, and more in unanswered emails and I receive my iPad back via UPS in an unrepaired state with a letter. The letter explained two problems: 1) that they had an unexpected move (no forwarding address given); and 2) that they were so busy between the move and groupon sales from December that they could not honor my Groupon.
Only one question; if their so busy WHY DO THEY HAVE ANOTHER SALE ON GROUPON TODAY!!!!!
I can understand being busy, I might also understand the move and it taking size weeks (if it were even repaired$, however this company has an answering service setup to not reach a live person (using any number 0-9) and no one called back, emailed, txtd tweeted me nothing. I had Ko communication from this vender after that initial visit.
This experience has darken my opinion of GroupOn, which only has one chance left before the app is deleted and account closed and its because of this experience that has brought me to considering that option. I would rather spend more money to get quality products and services somewhere else. I would like a reply from GroupOn regarding this matter.
I am e-mailing regarding the above offer from Groupon. I submitted a complaint previously and your agent requested further information which I have included above.
My boyfriend Carl Kirk purchased me this present of a holistic better health massage on Groupon. It is near impossible to contact the spa and schedule an appointment after several calls and an e-mail.
If this lady cannot take appointments at weekends and no appointments are available until March 2013, when indeed the offer runs out 07/02/2013, then she is robbing people of their money and indeed conning them! She also fails to mention that she is not open at weekends on the advert for the offer.
Who can attend for a massage during the week when we are all at work? This is not at all acceptable and we would like to receive our money back and would suggest that Groupon refrains from dealing with her in the future.
We are not satisfied with this offer and would like a refund.
The Groupon Promise says to not worry if your Groupon expires because it is still worth the cash value you paid for it at that place of business. Contacted customer service a few times after contacting The Nail Spa in Green HIlls (Nashville TN) about my Groupon I had purchased. There were problems before it expired. When I first tried to make an appointment, I was told I couldn’t have one after 7pm (they close at 9pm) & that I couldn’t be a “walk in” – because I am a Groupon customer.
My schedule is busy and so we couldn’t work out this issue. ( already I’m not happy) and then forgot about it for a while. After my Groupon for the VIP mani-pedi expired ( pay $30 for a $62 VIP mani-pedi) I called the Nail Spa to make an appointment for just a manicure to use the $30 value I paid for the Groupon. They WON’T accept it for any other nail service they provide – I am told that I have to pay an additional $32 (original price of VIP mani-pedi) and there are NO other options.
I contact Groupon customer service and after multiple emails with Customer rep “Sarah A” ticket #13776976 – I’m told that I have to pay the additional $32 or I’m out my money and that I should have read the fine print. I read the Groupon Promise! They owe me $30 or The Nail Spa needs to honor the $30 I paid. This is outrageous! I asked for contact info of whoever in their company deals with unresolved customer complaints so I could follow up. I was referred to their website where there isn’t any other avenues at resolving issues. Not acceptable!
I purchased a groupon for Regis for $20 for $40 worth of products. I was told I could not use it because I had received services there before. The groupon later expired and I returned to use the money I had spent towards products because I no longer wished to receive services by them. They said they could not honor this, regardless of what it said in the terms and conditions. I would either like to have a refund or be able to use the money I already spent towards products in the store.
I bought a set of 3 waxes at the dermatology associates of bryn mawr medical specialist in Wynnewood PA. I had used 2 trips already and was told that the practioner is extending the deadline to Dec 31st. When I called to make an appointment on Dec 21st they told me that there were no more spots until after Jan 7th because the person was going on vacation. Then they told me that they would refuse to use my coupon at that time. I called twice and asked for someone to call me back which no one did. I specifically called within enough time to schedule an appointment. I am very disappointed that I made a contract with your company to use a third party and that our contract is not being honored.
It is with regret that we feel compelled to register this groupon complaint.We had booked a one night stay at The Miraj Hotel in Ashbourne on Saturday 17th March 2012. Firstly, on booking the room we felt the receptionist became curt and unhelpful to accommodate us when she realised we were Groupon customers and we had to wait two and a half months to be given a room.
Unfortunately due to unexpected delays we were 30 minutes late for our pre-booked groupon treatments and we were told that we could not be fitted in that day. Despite this we thought we would go to the room and vist the hotel bar after dropping our bags off. It is at this point where our dissatisfaction deepened. On entering the room we found it to be very shabby indeed. Not only was the room extremely tiny but the wall paper was peeling off of the walls and damp patches could be seen on the ceiling.
The decor was old and dated and the bed covers likewise. There was a musty smell to the room. The standard was very poor indeed. We overlooked a dirty car park which we could view through the yellowing net curtains.A Travelodge room would seem like an executive suite by comparison.
Finally, we thought we would check out the bar and have a drink. This was about 2pm but when we entered the bar area the shutters were down and the whole area was closed. Again the overall decor was drab, dated and unappealing.We had no inclination thereafter to see the pool area as we had the measure of the place.We picked up our bags, cancelled the breakfast and left immediately.
We expected alot more from Groupon as we have had very good restaurant deals with you in the past but alas the hotel didn`t match up to the glossy photographs.I would urge you to consider your connection with this hotel and therefore we would like our money back please.
Purchased beauty treatment from salon in Toorak called ‘Total Body’ rang them 4 times and left messages for appointment. No answer. Have sent 2 emails requesting my money back and all they did was email me saying the email address has been changed and I need to log in ALL MY PERSONAL DETAILS and wait 7 – 10 for them to get back to me re appointment. Tried to log in to make appointment twice but website rejected my email address. Tried to contact ‘Groupon’ and waited on phone twice and couldn’t get through.
Last night I drove to the salon thinking it would be open late Thursday night but it was closed. I want my money back ASAP and response from ‘Groupon’. I’m pretty upset as I also purchased 2 massages and when I finally got in contact with them couldn’t get appointment till end May, no weekends at all and voucher runs out in June!
I received from my brother a Groupon Champagne tea for 2 – the validity date was to the 25th February. When he bought them he was told that as long the we booked by the 25th feb that was fine we didnt have to go and recieve the experience by that date. I still rang Groupon AND the Hotel (Tophams) and they both told me that as long as it was booked by the 25th then no problem. Guess what happened when I went to book the voucher – they ALL said no you had to have gone by the 25th feb your voucher is now expired. I AM LIVID.
Got a $10 Groupon for Papa John’s that was only usable online, so I placed an order for about $18.70. The system took the $10 off the total then brought me back to the order screen to complete my order. I didn’t notice the payment type section which apparently was defaulted to cash, and just clicked to finalize the order, expecting to use my card at the store to complete the purchase. I noticed when I got the online receipt that the payment type was set to cash, but I have had experience with Pizza Hut online where you can pay with a card at the store even if you chose cash online, so I didn’t expect it to be a big deal.
Unfortunately, it turned out to be as the employees huddled around the computer trying to swipe my card. They were unable to change the payment type from cash or take my payment at the store, even after calling corporate online. The resolution from them was that I needed to either to come up with the balance in cash or they throw the food in the trash. I ended up leaving and going to get dinner elsewhere. That evening I complained to Papa John’s online about the rigidity of their system, and their response was somewhat condescending in that they reminded me that I needed to check my order carefully before submitting it, and that was that.
They did not admit that there may be a problem with their online ordering system defaulting payment types, nor they did acknowledge as a shortcoming the fact that a store can’t change the payment type from an online transaction in order to take payment. They didn’t even say they would forward my complaint to people who could make changes to the system. In other words, they saw no reason for them to take steps to prevent this from happening to anyone else. My experience and their means of resolving it has left a bad taste in my mouth toward their franchise.
Today (04/02/2012) I ordered a Combo deal (medium) at £16.99 – Chicken Feast and Strippers Combo (with free garlic bread)at
7.40 pm. When it arrived over one hour later, the Strippers Combo was missing, and the pizza/garlic bread were cold. The order was not in the insulated bag which explains why it was cold. I told the driver about the problem – he told me that the combo was not included in my order and to telephone the shop to check. I telephoned the shop and explained the problem. The person on the telephone tried to put me off by promising a free combo next time I ordered.
When i said that this was not good enough, he promised to send a completely new order – which he then changed to just sending the combo with his next driver. After 40 minutes the combo was delivered – cold! Next time I will go to Papa Johns.
I have been waiting nearly two months to have discussed advertising in this Groupon site. initially the sales person called and was very enthusiastic and seemed positive on three or four options we were planing One was for entertainment show and this was ignored costing me over £1000 – then I had 2000 CD’s pressed and told the papers for these would be sent out…then called another person three times as the girl on holiday. Nothing nothing nothing. Then she returned from leave, and I was told she was fighting my corner to get it advertised, and i havew 2000 CD’s.
Dear Groupon, I would like you inform you that I had a bad experience with the purchase of your offer on the web site. I bought the voucher with code 183/4141 last November 2010. Immediately I fixed the appointment with this clinic to start my first remove hair session from April 2011 till 10 September 2011. In total had to be 7 sessions. In April the clinic called me back to inform me that the appointment was cancelled due to lack of staff. In the same called I informed the clinic that It was better for me to start from September 2011 and in agreement we fixed 7 appointments (Sep 2011- Marc 2012) dates on which I have never started the laser.
I called several times but no one has ever answered, loosing my monies and the full treatment. I Know that at the same address there is a furniture shop. I am writing to you this complain in order to ensure the protection of your name and the recovery of my monies. I look forward to hearing from you asap.
Hi there, I feel users of Groupon should be aware of a company called “You Frame” who recently had a picture frame offer on Groupon. When I ordered my print on September 22nd I was informed in print that due to high demand delivery was up to 21days, 32 days later I have no product. Despite calls, emails, Facebook entries on their site (which quickly get removed!)he company has failed informed me as to when I might see my prints. The closest I got what a message on Facebook saying that they had responded and I should check my Facebook mail!! I have done and no response. All I would like now is a complete refund so that I can place my order with a reputable company.
Looking on Facebook there seem to be very many unhappy customers who are in the same position as me indeed some have been waiting since July!
Dear Sir, I bought an offer by groupon with premier cleaning countrywide value £25. When I phoned to make an appointment i was told thatthey having problem with the numbers and that they are extending the offer. So I was able to book mine Wed 28th 11am I took a day off and waited. At 10am I had a phone call to say their machine have broke down and I need to rebook. I rearrange it Mon 3rd Oct 11am and this time my daughter arrange child care so he is not in the cleaners way. No one came so she phoned the company only to be told they got us down as open booking from 1pm- 5pm.
At that point my daughter say to them that is not possible as she is not free that afternoon.She was told that someone will ring her back and it was many hrs later she ws contcted and was aske to rebook. She was so upset she say she want a refund and the lady say groupon still got the money. Can you advice on this. As neither myself nor my daughter can take another day off waiting for a 2 hr service. I like a fefund please. Company need to make aware that with groupon deals there is a surge in business and client can not be mess about with appointment because we all work.
Hoping to hear from you soon so i can close this matter
hi brought this deal on line from groupon, iteam silent night mattress topper £59, it all went through ok took the money out my account got the voucher ok ect, activated the voucher as requested on the 15.08.2011 , thats it no goods ever appeared as the deal said free delivery , I have emailed groupon so many times no reply rang , these telephones cannot be manned by a person it must be automated , even rang silent night they gave me a free phone number rang them no answer come on groupon deliver the goods or remburise has anyone eles had the same problem with the same goods love to know
I applied for a groupon voucher for two organic boxes of vegetables on 17 August 2011. My account was immediately debited of the amount, however no voucher number was forwarded. Despite several emails to Groupon I have had no proper response to my request for my voucher number. Tried to phone, but nobody seems to be manning these phones. I don’t know if they actually employ people. Although the amount is under £20 I feel like a victim of a fraud and seem to have no recourse to getting my money back. Purchase from Groupon at your own risk I certainly will never do it again.
When this was advertised it offered 6 sessions of lpl treatments on 3 areas 1 medium area and 2 small areas, i chose lower leg as my medium area. When i arrived for my 1st treatment i was told that groupon had advertised wrongly and that lower leg was classed as 2 areas saying that the front of your leg was one area and the back was another therefore i only received 2 treatments on my lower legwhich was classed as 4 treatments, i then received 2 treatments each on two small areas, then my deal was finished, therefor I went to the clinic 2 x when it was offered as 6 sessions. This is ridiculas how can your legs be 2 areas.
I have since purchased another ipl treatment from another groupon offer which offers exactly the same deal but your lower leg is classed as 1 area therefore i will receive 6 treatments as advertised.I would appreciate you looking into this for me, thankyou
Wrote to Groupon and log a complaint! Got a one liner back from the staff and I think she doesn’t even know what my query was. Don’t do the job if you don’t want to. Have pride in oneself and what one do. Hi A****, Thanks for writing. However, I think you have misunderstood my question. I previously had 6 pounds credit which I tried to purchase Four Course Caribbean Meal For Two Plus Glass of Wine Each for £16 at Kimos Bar and Restaurant yesterday. However, the payment failed but the 6 pounds credit was taken as I have opted for that option for deduction. As I did not complete my purchase, shouldn’t the 6 pounds be credited by into my account straight away?
Why does it take so long for a direct refund till 18th of August? I think you might have mixed it up with another credit I have. Please look into this again and clarify further as I thought since my payment failed this shouldn’t have gone out and be credited back anyway.
06-Aug-2011 £6.00 06-Aug-2011 Reward used on 06-Aug-2011
28-Jul-2011 £6.00 06-Aug-2011 Reward used on 06-Aug-2011
It’s a Sunday, I’ll rather relax and not have to write long drawn out emails like this. Will appreciate you looking into this and maybe explain a little rather than replying in a one sentence email as it really does not explain anything. Thanks very much in advance and have a good day.
Date: Sun, 7 Aug 2011 15:15:40 +0000
From: support@groupon.co.uk
To: @hotmail.co.uk
Subject: Re: My reward credits (ticket #)
Groupon Customer Service
Aug-07 16:15 (BST):Hello,
Your £6 credit will become available on 13/08/2011.
Kind regards,
M*****
support@groupon.co.uk
Aug-07 14:03 (BST): Hi, I tried to purchase Four Course Caribbean Meal For Two Plus Glass of Wine Each for £16 at Kimos Bar and Restaurant yesterday. However, the payment failed. I’m trying to buy it again and realised that my credit of 6 pounds is taken and not refunded since I did not complete the purchase. Please look into this as I should have my 6 pounds credit back. Thanks very much in advance and have a good day.
Re: Groupon voucher codes 393/5716 & 394/7152. I bought two vouchers for “Boat trip for two on the river Avon with Bath Boat Trips”. I took my friends to Bath yesterday (13 June ’11) to enjoy the trip, but your operator was not there. I therefore had to hire another operator, who moors above the weir, and he told me that Groupon does not always turn up and that Groupon customers are then having to use the boats above the weir. (Not that they are complaining!) I would be grateful if Groupon would refund my money, please.
I purchased a Groupon advertised to double your value when used with a ‘never expire’ deadline. I made a subsequent purchase a couple of weeks later on eBay using the groupon and instead of getting the value stated on the Groupon, I was only credited with the amount paid for the Groupon instead of getting double the value advertised. Wow! What a cheater!!
Poor customer service and misleading advertising from the company called WineInsiders. I used a Groupon to purchase a case of “Mystery Reds”….as in plural, or so I thought. The photo they use to depict the case displays a variety of different wines. Instead I received a case of a single no-name Merlot, just one single case. When I contacted their customer service they saw no issue with their marketing nor were they willing to try to resolve the situation. That’s not a great way to develop return customers…especially online. Buyer beware of WineInsiders and these kinds of mystery coupons and daily deals via the Groupon website. I thought things would be different but I guess I was in the end.
I was promised a refund for my last voucher as I was unable to redeem it, but despite many more emails chasing it, I am now getting no response from Groupon. I think Groupon are at great risk of people not trusting them as more people are being disappointed by not being able to redeem their voucher, and will stop using the scheme. I don’t quite understand how Groupon and daily deals sites claim they are about saving the customer money, but at this point I see they are all about making them money. A company that prides itself on getting deals should have better customer service, instead of forcing people into complaints like this. Seems to me they don’t care. Upset with these people now.
I purchased the Holly Clegg “Too Hot in the Kitchen” last week with the understanding that I would get $10 off the price of the cookbook. This was my first purchase from Groupon and I didn’t see a place to put my code number. What do I have to do to get my $10 off my cookbook?
I have been trying for the last few days to contact someone regarding my dissatisfaction with a Groupon deal that was not fulfilled by the venue it was purchased from. I am disappointed that Groupon customer services have ignored my request to discuss this matter directly before issuing a refund. One email was sent suggested that I contact support@mycitydeal.co.uk – which is an email adds that no longer exists!!!!!. This is therefore my last attempt at trying to resolve this situation directly.
All I asked was for someone from Groupon to contact me directly to discus this issue before sending a refund – (which I have stated on numerous occasions is unacceptable). Instead I have been ignored, refunded, and then offered a £10 Groupon voucher!
To Summerise my sistuation
The groupon deal was purchased for a Christmas present –
The Perfect Pamper Package for Two People at Look
Good Feel Good
Valid from 13.12.2010 to 28.02.2011
I tried to contact the venue repeatedly from the 3rd January with no success – leaving numerous messages to ring me back – with no reply. The venue did not have an email address to contact.
They now have an answer machine message that states that they can no longer take groupon bookings as they are fully booked and that we should contact you to get a refund. They haven’t even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they are fully booked they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.
I am not happy with a refund for this deal – This voucher was purchased in good faith for a xmas present and therefore a refund is not acceptable as that person is now without a gift. I contacted the venue well within the time frame given. If groupon has sold more deals than the venue can honour, the venue should extend the dates to provide the service for which I have purchased – many other venues are more than happy to do this with the groupon deals – the venue can not be fully booked indefinitely!
Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts – this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!
Halunen & Associates is a class action law firm that is investigating Groupon for violating certain laws that make it illegal for a company to sell gift cards that expire after a certain period of time. The goal of the investigation is to determine whether Groupon customers may be entitled to reimbursement for expired gift cards. You can get more information and contact them through their website! l would like to express my disappointment regarding a Groupon Voucher for Fashion Revenge Crystal Beaded Braclets which was redemmed on the 14th December 2011. Money has been paid but as yet no braclets have been sent dispite several attempts at emailing Fashion Revenge for updates, l have had no response from them…
l now wish to have my monies refunded but unable to get anywhere with either company…i am sure l am not the only disatified customer to have this problem!
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