Google Complaints Continued... (Page 1)361+ reviews added so far. Upset? Call Google corporate: 650-253-0000
My email email@example.com has been hacked I tried the account recovery nothing called google support and got horrible response saying I needed to purchase a $100 google play card what the hell is googles problem delete my account ASAP or a lawsuit will be filed
I am a user of Google Drive and have noticed that the 'Used' space indicator in the cloud drive has not increasing for several months, although I back up massive new files of all kinds every day. The discrepancy between the disk file being backed up and the indicated cloud space is now up to 30GB and I am highly concerned about the integrity of my backup on the cloud drive. To complicate matters, there is no indication of the number of items on the cloud drive to compare with of the file being backed up. I have contacted Google Drive support on this, but they seem not to understand and have abandoned answering me, that is why I am taking this route of contact now. This is not a question of a simple bug in the used space indication - the inability to verify data backed up to the cloud drive with the original data is a basic major flaw for a backup system, which makes it practically useless.
I bought a brand new Pixel 2 phone from Google. When I make calls on the phone I can hear the people clearly but the person on the other end says that I cut in and out. I went through a lengthy process with the help and support team to try and fix it. Nothing worked, so they said they’d replace my phone with a refurbished one. I told them it was unacceptable to no avail. I even talked to a manager and he said my he couldn’t hear me well but insisted I can only get refurbished. When I buy a product on AMAZON and it’s defective, they replace it no questions asked. What recourse does a consumer have for this situation?
I forgot my password and I can't seem to get through the program to get a new password I went to the Apple Store I talk to a lot of people and they can't get me through with all the Verification codes all this nonsense I just can't get to sign into my email from another computer please but I have someone to talk to to get me help to sign in to my email from another computer other than this iPad that I have
For a long time I have never had a problem with google, but these captchas are silly, I have had trouble ordering tickets, signing up to memberships and newsletters and entering the competitions, every time a captcha comes up and I do as it asks, because lets face it there are only so many squares with a car in or a bus and it tells me captcha failed try again, I recently tried to order tickets 34 times I tried his captcha and it kept failing, ive tried all sorts to get over this and it just isn't working, on your forums on complaints, if you ever look and take notice loads of people are complaining a lot of my friends are, its ridiculas, now I want to be able to order tickets I want to be able to receive newsletters I want a normal service o do these things
Constant calls from Google. Then if I talk to someone about it they just hang up on me. Pretty sad. I'll just be a dick to your sales people. I'm not paying for your shit service
For several months now, at my home address I have been receiving mailings from Google, for something cleared Adwords.
I have tried completing the online form asking for my details to be removed, but still the letters keep coming.
I have just tried ringing the phone number shown on the latest mail item I have been sent, and the person who answered the phone refused to help me, and just said that I needed to complete the online form – which I have done several times – before hanging up on me. So why are Goggle refusing to remove my details from your mailing list ?
What concerns me even more is that I have never had any direct dealings with Google, nor have I ever given permission for Google to write to me in the first place. So where have Google obtained my details from, particularly given that the address you are using to write to me is not shown on the website for the association for which you believe me to be the contact.
This is a clear breach of GDPR, and must be rectified immediately.
Should I receive any further mailings from you (other than a written apology), then I will have no option but to report you to the relevant regulatory body, as I have now exhausted all other avenues.
The details shown on the mailings I have been receiving have the following address details..
Cheshire County Athletic Association
55 Hill Top Road
I am disappointed that you changed “Contact “ out side of emails. I do not like the fact that now I cannot open up my contacts while I am writing a email.
Totally not welcome change. You didn’t have even inform us that there would be a change. Totally lost, confuse and I really want my “Contacts” back.
recaptcha no longer works. none of them can be solved. you click and clikc and clikc
The no internet prompt stays on even though the game comes up,preventing interaction with the game of war fire age.
Don’t help , don’t help, don’t help
At 3:23 am i recived a pop up advertisement.
This is totally unexceptable. Please resolve this problem quickly and permanently.
I have always had a good experience with google.
I hate google.
I have a Samsung Galaxy S7active phone and the last update, Monday, June 25th, was a Google update. I no longer have text tones, my phone runs terribly slow, and I keep getting pop ups that I cannot get rid of. I WANT MY TEXT TONES BACK!!!!!!!!!!!!!!!!!!! I contacted AT&T and they are unable to resolve this issue and suggested that I contact you since you did the last update. I want my phone back the way it was - working!@!!!! not like now. It is very slow to respond - texting, moving to other apps, and looking things up on the internet. I am so upset that ALL my specific text tones are gone with no option to bring them back. Please resolve this problem.
I am from India. I take Your GMVT service From 1neclick Online pvt ltd. they have committed me by name of google that they will design website, but latter they told they will dising a web page. but still date i haven't Receive any service. So please can you help me. im uploading my bill copy also.By looking at the name of google i have given the ad but i haven't receive any kind of service.
When I filled out an online application form for a professional organization my email address of course was required. The box auto filled my gmail address which I deleted and instead entered my company address. Once the form was completed it stated a confirmation email was sent to complete the registration. I repeatedly checked my business address but no email. Then when I looked at the unread emails on my I phone the confirmation email was sent to my gmail account! Google has no business manipulating my information in this way. In fact I DO NOT LIKE the way Google wants to constantly auto fill my information. I do not need their AI telling me what to enter, I am capable of doing that myself. I will probably close my accounts with google and never use any of their services again if at all possible. People worry about "big pharma" "big oil" & other corporations. I know that our biggest danger is "big tech"!
I am trying to set up my cell phone but I can't get past the Google set-up. It will not accept my password. I have reset my password online successfully but when I enter it into my cellphone it will not accept it. I am not able to contact Google in any way. The Verizon Wireless representative could not either. My cellphone is inoperable due to this. Google has made itself completely unavailable.
I don't like you Asking so many questions. I turn off auto update, it turns itself back on. You invade my privacy, you save info I don't want saved and it is a MAJOR fucking job to view all privacy rules and location rules and then you have to have computer knowledge of what it all means!! I like your search engine and games and the rest you can shove up your ads!! You have no idea how many people I know that are saying the same thing......I don't want your assistant, you make,sure you download updates to see what areas you can target and then force a bunch of bloatware!! I want to throw my cellphone now. You provide gadgets and hacks but only the people who know how to use are hackers!! and every time I talk to Google I talk to a foreigner with the same accent of those who hate our people!!! Fuck off Google I believe YOU are the enemy!!!! Like Obama!!
I hate google why is there no number or real person to talk to. I rest my phone and dont know my passcode im locked out my phone why did samsung allow they have no right to lock my phone i need my phone and all because a stupid password, a class action suit should be brought
I keep getting calls all day long from google people and my number is listed on the do not call registry
the last google listing number from shannon is 414-510-1381 personal and 619-309-1789 caller id
please stop them by any means means possible even killing them is fine with me
I have been trying to get back into my account I don't want a new account I want that one I have done everything it ask and it can't still can't be found I took screen shots and everything they said I had to pay for help. I can show my ID and you can clearly see that me and I'm still in my account I just need a new password but it keep say I need to recover my account it's not lost. Just need to rest my password.
since feb 13th 2018 I have reported spam, hack ,fraud to google and gmail in the process I have broken two mobile phones and my tablet is now frozen I assume by the hacker, I have conducted two hard resets as instructed obiously it failed. I have no form of contact, and loosing business as I am self employed and communicate mostly via facebook. I have no access to any online account. even my bank was violated by this. it is appalling that from 13th feb up until todays date I sit here trying to sort this situation. I'm considering law advice if this is not sorted in the next few hours.
I ordered a wig from wigsmart 05.03,2018 the style was called Jamie Lee Curtis. The wig I received was nothing like the style I ordered. They asked for pictures of me wearing it I obliged. They offered me various incentives to keep it the last being a 30% refund and keep the wig. I've stood my ground insisting I get a full refund of £75 plus postage £15,60 to return it with insurance. I did not receive the mesh-like wig cap with the order. I have emailed them twice asking for confirmation of receiving £90.60p refund, no answered received. There service has not been good, many emails telling me how hard staff worked to make it and many more with differing % refunds. I am loath to return the wig I feel there is no guarantee I will see my refund. Please can you help me
I am Vonnie James, the president of the Grenada Baptist Association and pastor of Rose Hill Baptist Church and also Acting Head of the Conference of Churches in Grenada.
I have a number of email addresses with you.
For some months now, someone named Jnice has signed up to Match by Mail and I have been receiving unsolicited emails from Match.
I have tried deleting myself from MACTH but obviously, as I said someone else signed up my email and so to no avail.
I am writing you for help from unsubscribing my email from Match by Mail.
Further, if I continue to receive emails from that site, I shall endevour to take legal action.
Find below is relevant information concerning Match by Mail.
Thank you in advance
Match by Mail <firstname.lastname@example.org>
reply-to: "email@example.com" <firstname.lastname@example.org>
to: Jnice <email@example.com>
date: Fri, Apr 13, 2018 at 4:26 AM
subject: You have 16 new matches: submissive, Age 49 from Monroe, MI...see more.
unsubscribe: Unsubscribe from this sender
Been trying to get into my acct for 1 and a half weeks. Been getting the run around not impressed. when I go on internet to recovery they send me to my husbands yahoo. acct I have to close google to be able to access it. Please just sms me or my daughter 3991 Please help me get back to using my acct. Thank you
Your website sucks the only thing it can do is saying not responding
Typed in www.office.com/setup into google to load a Microsoft office home and student card and was redirected without my knowledge to a site setup to look like the real site. Thought I was dealing with Microsoft but ended up as a victim of fraud and lost over $900. How did google allow their site to be hacked and can I get my money back from google?
Googled what happened to me and it has happened to thousands of people, so google knows already and are what are they doing about it? Was dealing with fraudsters called Brightpcguru Inc.
Yes I have been waiting for months now on the phone every day seems like with Google and receive my big so big I had a promo code of getting hey Google pen with it. Have been promised that they would get in touch with me with now much it’s been four months I would like for this to be checked into immediately
Gmail.Is sending my outgoing mail to draft folder and incoming could be anyware.This problem has been ongoing for
months and as I am deaf I have only emails to contact anyone It is very distressing for DEAF people.Also I get repeated
messages to rectify my account which was done 2-3 days ago.It is the reason I won`t make google my default.If you
don't` rectify this problem in 24 hrs I will say goodby to google forever.Barry Duffyfirstname.lastname@example.org
After at least 10 years with Google as my default search engine on PCs and Macs both at home and work, I am re-setting all browsers to another search engine, definitely not Chrome and all related system folders and files will be deleted. There are 7 computers in my family, plus my work desktop and Google will be expunged from all of them. The reasons are two-fold.
1. Google's marketing of Chrome over the last 5 years has become increasingly aggressive and abusive. I tried Chrome only once for a few days and did not like it. The homepage was very intrusive with flashing banners and pop-ups and demands for me to check security, to get get hold of my private details I surmise. Chrome has the worst reputation for privacy - some of my AV ware classed it as a PUP or worse. It is my decision alone if I want Chrome or not and I do not buy and maintain computers for Google's marketing campaigns. They are for me - not for Google or anyone else.
I recall the Chrome marketing started with random, occasional pop-ups on Google's homepage, then it was bundled in with software/driver updates of what I thought were bona fide companies who I actively discriminate against since. The Google homepage pop-ups increased in regularity and resistance to removal. As of about 3 months ago Chrome pop-ups are a permanent feature on my large work desktop. Google does not advise how to stop it because you thinks its your right. I asked our IT Manager to manually delete the manifest.dll files which worked for only one day - I believe you have written it into the HTML code. Obviously Google's hackers are highly trained.
However on my family's 7 computers, there is particularly aggressive and complete AV software that removes everything I have found. Nothing comes back after that. But this abuse is obviously a deliberate and pre-meditated decision of Google and I resent it. Henceforth, I will not allow any Google browser system files on any of my computers.
2. If you are still reading this, the removal of View Image and Search Image functionality today, was the last straw with Google. I have read your Twitter announcement but I reject the reasoning. The best way to protect IP is not to publish at all, but these numerous image subscription companies embed their logos all over the images anyway. And there are very few users with the specialist advanced skills and software who could remove the watermarks and frankly, its more trouble than its worth when there is often matching images from other sources without them. No doubt there are other reasons that Google does not wish to publish in the public domain such as subscriber loyalty. By actually seeing a product image is marketing for that company, because if its the sort of product I am looking for, then I'll hit Visit. Most manufacturers I found this way and will want to purchase their products.
But Google have tried to make it difficult and made sure of their subscribers' loyalty by forcing users to visit their websites. But the reality is that users will simply erase Google and Chrome from their systems and use another search engine and/or browser as I have done. I've looked at some now and they all allow to view, save and search for higher definition. I don't need to look any further - its too easy.
Google used to be a good company with the right attitude towards users, but over the last 5 or 6 years you've become increasingly greedy and consumers know it. When you lose enough of us, then Google will learn. I regret it has come to this.
can't reassign phone numbers to different business accounts; they uploaded information to phone number without my permission or my doing so; I can't find information I'm seeking because previous search algorithyms are sending me elsewhere (I guess), I can't even find information when I search with the exact words in the url either from .com or .ca when looking internationally, I can't manage my multiple accounts with fluidity. It's getting worse. Need a search engine for that markets small businesses and small sites - maybe then I could find the information I'm looking for.
You tube red is appallingly bad
the reason is that you tube red, unlike the normal you tube, will not play on multiple devices in my home.
I have several TVs in my house and I play you tube on all of them
with the normal you tube this is fine,unfortunately with you tube red, my tv says ....YouTube red is being used on another device and it stops,
You tube red is useless and I wish to cancel, because it cannot be used on multiple devices in my home.
many other services, Netflix Lightbox, etc do allow play on multiple devices in my home. So ....... Why not you tube red ? Please explain ? Unhappy You tube red customer , Ryan James Flat 3, 4 Frederick street Avalon lower Hutt new Zealand, Phone 022 404 4706
this is a kind request of mine to google...please kindly recover my email id. I don't know who hacked my email account .I can't even enter in my account can't check my important mails .This id is very important for me .Please consider my problems and kindly recover my id. I have tried many different ways but still google has no respond. Please consider it.
The name provided was used to create an account some time ago which cannot be remembered now. Meanwhile the google as a company is not making it easy at all for me to either retrieve or create a new one.I'm completely devastated because I cannot access google play store to inatall any app. I'm currently out to date because I'm not on whatApp or any other social media. Please I need help.
i am sick and tired of spanish come up in my browser i have my setting in english what's the problem.
other browsers do not do this. chrome is having problems all the time . i pretty much have had it.
It's absolutely awful that I can't sign in to my account on another comp/Laptop other than my own. I currently do not have a cell phone so I can't receive verification texts, so I sent my email and you STILL couldn't confirm it's my account, what an absolute JOKE that system is, absolutely pathetic, it really is...I have work to do this weekend, and now I can't, thanks google, you absolutely suck. Sort it out and get me back into my account
There is a compant trading under "faztplay.com" who is pretending to be you "google" and offering a free iphone 8 instead in my case a samsung. Suddenly you are on a 5 day free trial which will automatically become a permanent agreement that costs 49$ a month. I thi9nk that I got out of the agreement, but I really believed that I was dealing with google until I got home and checked my mail and found that there is a company called faztplay.com who hides behind your name.
Google should be more professional than allowing this to happen.
I am very surprised that it is so easy to confuse customers.
Why does Google discriminates against the White Males.?Is it a normal practice at Google to give preferential treatments for Jews, Indians, Asians, Females, and be bias toward White and Black Males, also against Hispanics ?
My daughter called google in Canada asking for help to get into her google account. She had to change pass word 3 times and still couldn't' get in. The people who answered hung up 3 times for no reason. Very angry. POOR CUSTOMER SERVICE.
I have ordered a google home on 27th November in google store, order# GS.0269-3277-9241, mail id: email@example.com
I got a shipment advise saying the product was shipped, but did not get delivered even after a week. Called google store support and understood the shipping label did not contain the apartment number, and hence, the transporter could not deliver. He further told me that he is making correction to shipping address and arrange replacement shipping. Did get 2nd time the shipping advise, but did not get the product even after a week more of waiting.
Subsequently, called couple of times google support and got misleading information - one support staff and her supervisor Ms Yam told me that sine the consignment returned 2nd time, replacement won't be possible.
I called the transport company 'Fedex' and understood the address was again wrongly printed i.e without apartment no. I also understood that the address can be corrected by the shipper by calling fedex, which I did promptly convey this message to Yam. She came back after day that it was too late and hence, the consignment was returned to store. When I asked the question on what went wrong 2nd time and why the address was not corrected, I did not get the answer. In spite of repeated followups, no attempt was made by google store on time to ensure the shipment and delivery to correct address. If refund was processed automatically, what is the role of support staff/supervisor to handle an exceptional situation like this, and how did the other supervisor committed on 23rd Dec that despite refund, he has arranged free replacement?
The bottom line is I neither got the shipment nor the money back. Money may come back in few days. It is highly disappointing experience with google store as people are lethargic and give vague reason for the failure to deliver the product. I expect google to send me the product as it is a gross failure from their side. I wrote couple of mails and spoke few times, but not getting any responsible answer
I see flaw in your order processing and data feed system that you refer on the following area
1. System accepts guest order but do not have provision or visibility for the agent to check the complete order history by using the guest order number, as you and your staff could not track give me accurate information.
2. Why your transporter do not have the habit of calling the customer if they have any difficulty to trace the address?
3. Why the changes in shipment address made by the agent on 18th December not updated in your data base - as you were unable to trace the decision / changes made on 18th December
Hope you understand, these flaws not only wasted your company's money, but also my couple of productive hours to keep talking to your folks and writing mails.
I am prepared to spend some more time to educate the architect, who designed this system. Feel free to reach out to me or ask them to call me on my hand phone +91 8828321494
Let me know if you can deliver this to the right person, who cares for custoemer.
I have been receiving phone calls on my business phone from companies selling Google listing. I listed on Nov. 7, 2017 with a company called Modern Spotlight. I continue to receive calls from other companies one told me to complain to google head office. I hope this is the correct form to issue this complaint and look forward to an answer or action that could stop these calls short of disconnecting the phone. Thank you for your attention to this matter and I look forward to a solution that makes these phone calls stop.
We have used Googlemail for a number of years without having to use a password to access it. Now we have been told to change our password but your system does not recognise any password which we thought we had created and possibly does not recognise our e-mail address for the account which we created some years ago and now we are supposed to know the date on which the account was created and of course, we have not kept a record because we never thought that it would be necessary. On inputting our telephone number we are told that your system does not recognise either of our names. Your system is ridiculously complicated. We have already provided an e-mail address which you can check on and you e-mailed that address with a verification code but when we re-enter your system to input the code, we have to re-input the address which triggers another e-mail and a new code so we have to remain on screen until our daughter can inform us of the latest verification code. Since she is working this will have to wait until she is available and this may take some time. Meanwhile we are e-mailless and have been so for over a week thanks to you. We have contacted your helpline number to be given a recovery website address which has been accessed only to find several alternatives which we do not trust as being official. Some customer service.
NO GMAIL - NOT WORKING - HASN'T BEEN FOR DAYS - CANNOT CONTACT GOOGLE OR GMAIL - TRIED PHONING SYDNEY TO HAVE A RECORDED MESSAGE WHICH DID NOT REFER TO GMAIL
OUR COMPUTER HAS BEEN CHECKED - PROBLEM IS NOT OUR END
INITIALLY COULDN'T SEND EMAILS NOW CANNOT SEND OR RECEIVE
THINKING I HAD THE INCORRECT PASSWORD FOR ONLINE COMPLAINT DIDN'T HELP AS COULDN'T GET GOOGLE/GMAIL TO RESPOND
I ask for free reverse mobile phone location app. Everyone that show up you have to pay to get location of momoblie phone right now where it is located
I am absolutley sick of switching accounts on devices!! I am tired of going through the same process of entering in a password that was right, Google says it is not, and then changing the password AGAIN so i can access the damn account!! This time it wont let me access it point blank, so I say this is utter B.S.!!!!! Fix this NOW!!!!!!!!!!!!!!!!!!!
I called your customer service number to get help with my account and my granddaughter's account, I must have sound a little confusing but there was no need to hang up on me. when I called back someone picked up the phone and put it back down. I talked to another gentleman who helped me with my account and then hung up without helping me with my granddaughter's account, I give up. I think we have a language barrier or they're just not able to help me. If they aren't , I could appreciate them saying so. Deborah Robinson.
Am completely fed up with Google mail and its continuous loading icon that goes on forever or having to recover web pages because they have frozen that take ages to get back. I often switch off. Doesn't happen on my mobile but I like to work with a desktop. Thinking of going back to Hotmail because Google is a right pain and has been for a long time. Also why does it keep asking me to get on to Chrome every time I go on email. I am on Chrome. Get rid of your pesky question on my page please. Drives me mad and obliterates email messages. MY IP supplier has replaced my router and made no difference.
this person who hack my email is using my email for threats and harassment
I received several notifications of a reward. Iphone 7 and attempted to verify the validity. And to inform that I could not add my cvv number due to putting a 3rd party payment block due to previous scam. I enquired whether there was some other way of paying for postage. EE account or other.to discover tha £5 and then £16 was required to get an answer. This seems excessive to just validate and help with this.
phoned 877-478-4015 at approx. 11:45 today with an inquiry. the call was ended after i stated my question. redialed at 11:47, reached the same rep., and he disconnected directly after i stated my issue. i think once, perhaps a glitch, twice deliberate.
I want to know why you are censoring people that you feel don't fit your narrative this is called policing our opinions it's illegal and I'm telling you we are censoring your company this is not right your company needs to stop this asap
Please consider this HATE MAIL for killing the Nik Software collection. Do you have any idea how many photographers depend upon that set of plug-ins? Why did Google buy Nik if they weren't going to maintain it?????!!!! Killing the Nik software has just undone all the good that Google has done for world, I will never forgive Google for doing this. Charge us for the software if you have to, or sell it to someone that will maintain it. but don't let it die! Every photographer I know now loathes and detests Google for this despicable act.
I have experienced an intolerable number of problems with signing to my Google account. Almost every time I have got to use a new password, with codes going backwards and forwards. I have had enough. My time is valuable. Please advise me on this. If the reply is too slow I will close my account.
I'm here to complain about telegram groups channels which are sharing and leaking naked pictures and videos of ladies as revenge here in Kenya. I have tried to report this via their email firstname.lastname@example.org also their support email, now it's almost two weeks and it's still going on, tried to report the ground on telegram nothing has been done, it's really traumatizing and ugly coz its a public group where even kids have access. please assist on this issue with immediate effect.
This is to complain about the Google Play Refund Department and in particular the refund specialist Dredge. Over the past years, I have purchased over 70 ebooks from Google Play Books, so far so good. On Nov. 15 I purchased an ebook (Can$7.09) on Google Play Books. Then I realized it was a wrong one and so I submitted a request for the refund. On Nov. 17, Prince, a staff of the Google Support Team replied that he was going to forward my case to one of their specialists.
On Nov. 18, Ash, a refund specialist of the Google Support Team replied that they could not post my refund for it did not meet their policy guidelines. I replied right away to remind him that my ebook should meet their policy guidelines since it was only purchased a couple of days ago. Hence Dredge, another refund specialist of the Google Support Team replied in a discriminating and insulting tone that although their refund policy stated that my order met the refund criteria, they might "decline requests" for refunds that appeared to be "abusing their processes".
Then I replied right away and asked Dredge to give me a detailed explanation why he considered my request for the refund of that wrong ebook is so “abusing” that made him turn down my refund request.Hence on Nov. 19 Dredge apologized and said according to their Terms of Service, "if Google issues a refund or credit, we are under no obligation to issue the same or similar refund and may decline requests for refunds in the future" and so they were unable to offer my refund.
Then I replied right away telling him that when I consulted his staff about the ebooks that I wanted to buy and when they could not give an answer, they always suggested that users could purchase the ebook first, and ensured me that there would always be a refund should it turn out that the book did not meet the user's expectations. This is in fact very obvious and is precisely Google Play's policy.
Hence Dredge apologized again but said "nowhere on your chat consults that my colleague ever promised nor guaranteed any refund for any purchases." and refused to refund.Then I replied with with the following: "I re-read your Term of Service but found nowhere in https://play.google.com/about/play-terms.html mentioning that you could “decline requests” for refunds in the future. The closest I could find is the following under section 6:
“In the case of Products other than apps, subject to any limitations in the additional terms for the specific Product below, You may return Products that you purchased from Google Play to Google if Google Play does not perform as stated with respect to that purchased Product, and Google will provide at its option either a replacement Product or a refund of the purchase price. If Google elects to issue you a refund, the refund of your purchase price shall be your sole remedy. Google reserves the right to issue refunds or credits at its sole discretion. If Google issues a refund or credit, it is under no obligation to issue the same or similar refund in the future. “
The proper interpretation of the above should be: Google reserves the sole right to choose either issue a refund or issue a credit of the purchase price as the refund method for the remedy, and is under no obligation that the same refund method will be used consistently in the future for all requests. And based on your policy, I understand that once the product is refunded, should the user buy the same product again, there will be no refund again for that same product if he decides later that the re-purchased product still does not perform as stated.
Therefore it is clear that since I have never requested a refund for that wrong ebook, Google should issue a refund or credit for my refund request."Seeing that Dredge was unable to provide an unbiased and sensible solution to my request, I asked that he elevate the case to his supervisor or another support manager to follow up.
Finally on Nov. 20 Dredge replied that "I know that you wanted to have this escalated. Unfortunately, there's no other team that would handle your request. We only have our team that handles all refund escalation throughout Google Play. We review all refund request. I'm afraid our decision still stands. We can't issue a refund for that particular purchase under our current refund policies. If you have time please click here and learn more about returns and refund on Google Play."
So this is the problem: Could a personnel in your refund department make a refund decision solely on his very own and not based on Google Play's established policy? Could he do anything he want just because they are the only team for that? Up to this moment Dredge still could not give any explanation to exactly why there would be no refund for my request even after he admitted that my request met the refund policy. He just kept refusing to admit his wrong decision to turn down my request, while insultingly thought I was abusing the refund request. The fact is actually this: Dredge is abusing his own job's power to discourage customers from coming back to make further purchases on Google Play Books.
I recently sent a Zippo lighter for repair. Found a site with an address, which having talked to Zippo, they advised that this address is over 4 years old, the result is that my lighter is now 'lost'. How is it that Google can continue to show out of date critical information. Zippo obviously know of the problem, but advise that there is nothing they can do about it.
My nexus 9 tablet would not open one day. It went through the 'sign in cycle' that so many others have described an was not caused by me. The only way to clear this was to reset using the external buttons. When restarting, it requests that i use the original account details. I tried with what I can recall and failed. An option for verification with sms was given...security questions but one including when the account was set up. If i can't recall a password or other details how do you think i will recall a question like this.
I took an educated guess and it let me through. I am at a stage where i have tried a private account with the correct details...yahoo, a google account with the correct details, but wrong, another google account which was work and i assume closed as i have resigned. Surely if you have details of these you can cross reference details? If i cannot recall a non google account then i do not know what to do. Why does it not give the option to reopen details by confirming with proper security questions or verification through phone etc. I never asked for this level of security and was not informed. The pad does not have any life threatening data and i would rather lose it and have someone use it than having this level of encryption.
I should have had an option when setting up or if i did one that i understood because i would have unchecked it. I expect you to confirm who I am in another way and help me to resolve this issue.
We have spent money on google advertising, yet received bogus and unjust reviews. We asked for them to be removed and google refused. Another company advertising with google in the same business as us got a poor review from a customer and google removed it. These are not legit and we know they are coming from competitors. How is this fair? I don't want to spend any more money with google as they don't seem to be able to police these reviews.
Google are a dreadful company to deal with, their customer service is appalling. I have had negative reviews by phantom customers on my company and apparently anybody can say what they like about your company with out any need for silly things like facts or Google reviewing the comments. On top of that if you list your business on Google maps - it can't be removed! small print of the signing up process. Now clearly this has to be illegal or certainly immoral - to be unable to reverse a decision about my company information - who the hell do they think they are? You can go ex-directory from the phone book but not with Google. They honestly think they can control our property ie. our information and therefore without exaggerating - our lives.
I have been trying to get onto google my business for like 2 years without success. The Filipino call center don't call me to verify my ad on google my business, so it goes back to me calling again to trying to get them to call but then they keep sending me an email wanting me to video verify. I don't want to do that because I am an onsite computer repairer, and very few people come to my house and I really don't want people to just turn up to my house wanting me to fix their computers. So the circle just keeps going round and round and round and round so i am not happy at all matter of fact I am considering taking legal options to sort this out.
I was in the market for a dog from my home town in New Glasgow Nova Scotia Canada. Under dogs for sale in New Glasgow there was a litter of puppies for sale at 100 dollars. I applied, phoned and found out they were American in Indiana. They offered to sell the dog and charge an extra fee of 100 dollars for delivery. How they were going to get past the border I don't know. I emailed her hinting that it was a scam. She emailed back that she could be trusted and would send the puppy as soon as she received the 200 dollars.
That opened my eyes. Now a person with the same phone number is offering purebred Poms with a setting in Alberta under the new name of Dora Wilson. If you check the add, she lives all over Alberta and a dozen different cities with the same Indiana phone humber. I realize you can't check every thing but this smells of a puppy mill or at worst payment with no arrival of puppy. I wonder how many people have been taken it and sent money. Other than that I have no complaints about Google. I find the site very helpful for a lot of different reasons. The resources seem to be endless. thank you at least accepting my complaint.
I purchased a Samsung galaxy s7 edge two month ago and I forgot the password so I did the factory reset, now I can not get into my phone I contacted att and they in turn contacted Samsung who told me to go online and change my password and wait 24 hours which I did but still can not get into my phone so Samsung told me I would have to send the phone to them but I had to send a proof of purchase which I did now they are telling me I have to wait 24 to 48 hours for a ups label. This is crap you should have a way to help us, I will not have a phone for at least 3 more weeks because of this.
I have just received notification from Google that two of my sites violate their advertising policies and therefore all my ads have been shut down. Nothing new has been done to these two sites for at least two weeks maybe longer. The person that looks after this for me is on vacation and it is Friday.
At one time I handled everything Google (we have been using Adwords since its inception, and as the user interface got more and more complicated I was forced to bring in people to manage that for me. I called in to ask what the problem was and was basically told that my landing page has been compromised and that the only way for me to discover what I need to fix is to use the search console which required me to load code onto my home page.
that is beyond my ability and frankly I find this an absolute customer service failure on Google's behalf. I am not a huge multinational client of Google but I have literally consistently spend between $200 and $800 a month since the get go, I would expect a little more than that from a business partner of mine. I wish there was an alternative and now fully endorse The Economist's recent article on the domination of our industries by companies such as Google.
I purchased a Nexus 6P with Nexus Protect on 9/30/2015. I decided June 28, 2016 that I wanted to try Google Fi because my Verizon Wireless bills were very high. Once I received the Project Fi SIM card, I tried using it in my phone for a few weeks and decided that the coverage in my home area was fine, but at my job it was not very strong, so I decided to cancel my Fi service. This began a long series of problems that ultimately ended in my checking account being withdrawn and my Google Drive service being cancelled for my payment being declined without any chance for me to correct the problem.
When I put my Verizon SIM back into my phone, the phone would not recognize the service, despite it working for months with the same SIM card prior to me trying Fi. I spent 2 hours at the Verizon store trying to get my service working, and they were finally able to get my phone to recognize the service my giving me a new SIM card, activating it in a floor model phone (because it wouldn't activate in my Nexus 6P), and then putting the activated card into my phone, at which point I got signal and was able to make calls. What I didn't know at the time (and wouldn't find out for a few months after), was that my phone was constantly sending requests to activate Call Forwarding and it was preventing any calls from reaching my phone.
That meant I never got a missed call or anything on my phone, but I would get a text message that someone left me a voicemail after (because texting wasn't affected by Call Forwarding). After weeks of working with Verizon (resetting the phone to factory specs, trying new SIM cards, adjusting settings on my account), they said the problem was my phone, not their service. I think there may be some problem with Google Fi releasing service from a Nexus 6P when leaving, you may want to look into that.
I called Google to see if they could help me, and they said I could replace my phone since I have a warranty. However, they said that they needed to put a hold on my account for the cost of the phone until they received my phone back. I asked them if that meant my funds wouldn't be available and the person on the phone said they would be (he was wrong). That left me with $13 left in my account, which obviously I wasn't expecting and it caused my entire financial life to be thrown asunder temporarily.
I have to say, why did I pay for a warranty that requires me to basically buy a new phone temporarily? Most companies I've worked with for warranty replacements only charge the customer after the 30 day return policy has passed and they don't receive the product. Obviously I returned my old phone the day after I received my new one, but this is really awful business practice. If I didn't have that money in my account (which I barely did), I wouldn't have been able to use my warranty!
In the interim between the hold being placed on my account and the funds being released, my Google Drive payment was attempted to be withdrawn from my bank account and the payment was declined. I got a notification from Google, but the "Fix or Retry Now" button only takes you to a statement page with no instructions on how to retry the payment or try a different card! It's like they don't want you to fix the problem until your account is expired! I have since gotten my account cancelled and re-signed up for service, which wa sthe only course of action I could figure out.
I would very much like someone to reach out to me to discuss this series of events that were in my mind, entirely Google's fault. Your company failed on a number of levels and I really want to know that something will be done to fix some of these issues.
The sign in button for email no longer shows up on my home page, pain in the fanny to google the right sight to get it. Google keeps saying I have no connection and will not come up, so I have to use other engines and MOST important. Yahoo took over my Google engine and Microsoft explorer. It was impossible to get out. I uninstalled/reinstalled; checked defaults...went through and took out anything related to yahoo and google. Within a couple days it kept coming back. I sent a nasty email to yahoo corp. 2 days later my computer completely crashed. I believe the malware infected my computer when I installed "Chromium" (not Chrome) it says its from Google; I could not uninstall it no matter what I did. If I had the money I would sue Yahoo.
I have been playing a game called Simcity Buildit for the past 1 and a half years until last year in August, my google account crashed and i lost my saved game. When i started the game, there comes an option of logging in with your google account and continue playing your saved game, but right after my account crash, when i tried to log in with my google account, my saved game just never appeared and i lost all the progress that i had made in the last 1 years.
This complaint may sound stupid but i lost a game which i loved very much and which was a very important medium for me to get de-stressed. So please i request google if possible please restore my saved game as quick as possible. And another fact my city was named Mahapurushnagar in the game with a vast population.
I am very upset with the information I am getting when I Google 2016 presidential polls. I now receive often as the first news source non traditional information on polls. I now receive Breitbart and other right wing news outlets. These sites present inaccurate biased interpretations of polls.
I am appalled that google treats these sites as legitimate sites. I am not a supporter of these sites and would like to see google be more objective. It appears that google is programmed to put Donald Trump in the best light possible. Please Google, be more objective and do not favor these right wing sites. Very surprised and disappointed. Not sure whether Breitbart is giving google money.
Google overwhelms webpages with advertisements in Chrome. Makes it tedious to use. Sometimes the ads are difficult to tell from the real content. They should outline the ads with a heavy border or something. It's almost like Adwords and Adsense are spammers. I am sorry to see this.
We hired a trusted photographer with google in Calgary, Alberta. It took her 8-weeks and 4 re-shoots to get the photos. Once we paid her the final deposit, she disappeared. I have been emailing and phoning her with no response. We were told, upon final payment she would have our photos posted to google as a virtual tour (which has not happened). We are well into the third week of no response from her. At this point, we feel that she ripped us off and if I can not get ahold of her (despite repeated attempts) what am I supposed to do?
I am a retired university professor and I communicate with approximately 500 recipients of my list, all over the world. Because, As perhaps you know, Greece is enslaved under occupation by the EU, I send messages to MEPs of EU, on the plight of the enslaved Greece. My sending was, according to the guidelines of google. Maximum 500 recipients per message through your website and 100 through the reduction in outlook. Obviously whenever there is a requirement for remission from my list, is done immediately.
Without mentioning any specific to me and asking me to find the reason by myself, Google Greece, disconnected first my email. Before they allowed me only two emails per day. Next they disconnected and my second email, then they connected it, asking every time the password to log in. Given the situation of enslavement of Greece, please check whether my suffering comes from actions to google Greece, from EU. Or from the obedient servant of EU, “Greek” government.
Someone at Google HQ has misused my contact information and put the wrong ads in for my websites. I already contact all of these websites as well as Google. But if anyone searches online they see the wrong information. I have been told there is nothing Google can do about this, even after submitting a complaint on the Google support website. How can I contact the Google CEO and fix this for good? I am getting hundreds of incorrect calls each month now.
I have complained before and I have reached the end of my rope with Google. I will remove (in the process ) my files,notify those I need to of the new address and leave Google forever this time. Google seen fit to remove the compose email link from my inbox so I cannot send any emails. Then because I am severely disabled they made sure there was no way that I could recover it.
I spent over two hours this morning looking for the compose email button and a way to recover it or at least get back to the conventional or basic standard setup for the inbox which I am told I can no longer use. I have complained at least ten times that because of the brain hemorrhage I had in 1990 I cannot use the new inbox because the new set up with the different colors and all the distractions is too much for me to handle. It is like moving furniture in a sightless persons house, you just cannot do that. I cannot deal with a bunch of distractions, I need things KISS, Keep It Simple Stupid. This is why I am disabled.
I'll give you another option pay for a young pretty girl to sit here and help me out on the computer and I will agree to use your complicated inbox. Give me a week or two to remove all the files I need to get off of here and notify all the people I have to of my new address and I will delete the account.
Cannot verify my Google account. I know the problem is that I am outside the US. Yes, I was able to get the foreign computer on the list of my devices. Have searched and searched and I know my username and password. I even tried changing my password to get in and still cannot. The only forum suggestion is to delete the account and start over.
I'm originally from San Francisco and relocated to another state. I heard about Google express from family members. I wanted to see what all the talk was about so I signed up for the trial membership and excited to use the $15 off and my order was rejected. Second attempt, rejected. I have money in my account so it couldn't of been my card that was being declined. Third attempt of the same thing. I used my bank card and still canceled my order and didn't even allow me to enjoy the benefits of Google express.
I called customer service which happened to be a waste of time because nothing was resolved after she said that she looked into the problem which was stopping me from being serviced. So I gave up. It says that it delivers to my area, but clearly it doesn't. They are false advertising and to me I think it's only to obtain credit card information and billing addresses of customers. They not once delivered any of my orders and trust me I tried about ten times. I finally went to Walmart and got everything I needed.
I have an ongoing issue with Google Apps for Work. I raised a case some time back after realizing that Google did not invoice my company with the correct company name. I have shared a number of conversations, mostly with seemingly inept individuals based in an office in Bulgaria. Seemingly there is no management escalation process. Hapless individuals repeatedly close my case even though my issue is not remedied - it has been going-on for months now.
The latest advisor informed me of the following:
"I've heard back from our specialist regarding this issue and found that you're Google Apps for Work account was affected by an issue, during our migration to our new billing system, which updated your previous payment receipts with your current billing profile information. This was not expected behavior and I apologize for any inconvenience this has caused.
Unfortunately, as my colleagues have previously mentioned, it will not be possible to update your previous invoices with your new billing information. However, I can assure you that all future invoices will display the current information in your billing profile."
This is not good enough. Clearly Google does not realize that they have a legal obligation to supply me with VAT invoices - MY VAT invoices with MY company details on them. With no way of reaching anyone credible at Google, today I have taken the disappointing action of reporting Google to the Financial Conduct Authority.
I own a dental practice. I had a patient contact us yesterday very relieved that we are still here as when he searched in Google, it came up with a short list of which we were on but next to our business in red it stated that we are permanently closed. This information is incorrect and could cost my business money and put our patients through un-necessary worry. We are currently going through a transition at the moment as we are no longer a NHS practice and this incorrect information could be very damaging.
I have a complaint, ever since I stopped using google it just seems like my iPhone sometimes gets redirected to something not related to my search. I search on yahoo or bing, and believe me the results suck, and I do believe that google has something to do with it.
I read a NY Times open piece about Cooper and his DC Blog. I find it shocking that Google assumed the power to shut down the blog with its archives as well as his e-mail account. According to what I understand, you did this in direct violation of your own Terms of Service. In this day when vindictiveness is used as a political tool, you appear to have hoisted on your own petard. My additional reading on the subject finds that you are the only arbiter in many situations and Google corporate headquarters the CEO wield absolute power in a wide variety of cases. Again, not wishing to overstate my case, your actions fall inline with the all powerful Donald Trump. Obviously I am in no position to part ways with Google services, but to say that I am both disappointed and angry would be an understatement. If I have not reached the 100 word requirement and this precludes me from being heard, I see this as another instance of your cavalier attitude.
I registered my account in France and now moved back to the uk. I cannot access apps on play and am not downloading anything more till I can revolve this issue. The issue lays around my banking app, refuses to let me access it and is informing my that its not permitted in your country. Find this strange as people these days live in more than one country and have bank accounts in these. Not so globally friendly after all.
Google is purposely altering searches in favor of Hilary Clinton! I am reporting this and will make sure everyone knows that the world's largest search engine is secretly democratic. I have the proof and have taken a screenshot below. You can see clearly that Google does not display anything related to crimes against Hilary. If you go check out Yahoo! or Bing it comes up with all types of searches for criminal records, criminal history, and criminal scandals. But nope, nothing in Google!
Google charged my account without my permission and told me to contact the app developer for a refund. After confirmation that the developer never received funds from these purchases Google still will not refund me. So what did I buy exactly! $600 total was charged illegality. To make it worse my bank closed my fraud claim against Google before the developer confirmed they never received these transactions and will not allow me to reopen my claim without a police report with a suspect named. So who do I contact for this situation? I am in disbelief the way I've been treated and how can Google get away with this?
Went on Zuuvu [dot] com through a Google search. Told it was free to subscribe. Just wanted info. They took over $300.00 from my master car. I do not play these kinds of games. Want to unsubscribe and get my money back! No answer from them. This website is a total scam!
I have no problem with Google employee. My problem is SPAM. How can I get rid of spam. Sometimes the spam is too sexual and also money. Spammers think they can trick me. I got so mad and I threaten this user that I am going to the Police in my area. Help me please, I am 78 years old I do not need this kind of email.
When I open google Chrome to do a search the following appears. Be who you are. Love who you love. #prideforeveryone. I want to use a service without having to mentally deal with someones agenda, political, social or otherwise. Please remove this and just let me use your search engine without extraneous sayings.
If you 'google' "Wildlife Rehab in Yucaipa, CA", a site comes up with my name and home phone number. I would like this removed immediately as I am retired from the hobby of rehabilitating wildlife for nearly three years. Both wildlife groups mentioned on this site say that this is not their problem. Can you help me, please?
The Google doodle today is celebrating "black supremacy". By celebrating a woman that they refer to as a "human rights activist". Yuri Kochiama was not an activist! If she was an activist for white supremacy she would be far from celebrated! No race should have supremacy! The world doesn't work well with one supreme race! There are a number of races on this earth and we are all equal. Google has the nerve to spell out "equality" in the back ground. Any supremacy is far from equality! This is either ignorance or just plain stupidity! Why is google trying to cause division among the users?
I was on Facebook opening video that was posted. Then all of sudden site throw me to "Google " saying that I did win with my tablet an iPhone 6 for download an specific app. I don't trust had to answer 4 questions then add bank details and address. It looks same as Google symbol but i am scared to put bank details. Did took screen shot for you to see. This is not Google, it's a hack! Please be aware of the site Zuuvu.
I am a business owner, however I am not the page owner of the Google Business page. The page owner is a former employee who I fired for stealing from me. As page owner he has been putting incorrect information on the Google page to disrupt my business. He puts the incorrect phone number, hours of operation, website etc etc.
Every time he does this I request an amendment from Google, and the error is usually corrected within a couple of days. By such time the page owner has again changed the information. I have spoken to Google about this and have had numerous email exchanges. Firstly, they said their policy was to request the page owner to give up that position which he obviously didn't do.
After several weeks and emails Google advised there is nothing they can do!!! They suggested I resolve the matter directly with the page owner. I am reluctant to do this, as when I fired him, he tried to assault me. Only a couple of days ago eh tried to extort money from me by asking me to pay him for the rights to the Google page!
Surely Google must be able to see how wrong their policy is? I am flabbergasted they cannot help me, and yet they help a page owner who is no longer an employee who was fired for stealing!
All I want to do is have the option to reset my Password. Google has become complicated and all I want to do is to sign into gmail using my blackberry. Can you just sms me a link. I cannot receive email so how on earth would I receive a link. I cannot sign in as I need a new password and Google customer service cannot be found anywhere online.
On my personal Google page they are carrying an item distorting my views, and wrongly and inaccurately attributing words and views to me which I did not use. At no time did I ever say, as you assert, that the North was 'desolate'. Kindly remove this highly misleading item from the Google website under my name if you can. Or give me the UK contact info for Google corporate.
Every time I go on the internet using Google I am soon bombarded with adds to places or things I have looked at. It is creepy and makes me angry and extremely uncomfortable to the point I don't even want to use the internet anymore as I feel I have no privacy and that I am being monitored so closely. I find it very offensive and wish it would stop but if it does not I will no longer want to use the Internet for pleasure or curiosity anymore. I would say my experience is dropping to a 2.
During web searches from Google I am being led to explicit bad websites in which I am NOT in the least bit interested. I find this disgusting and intrusive and disruptive to what I am actually interested in. I will appreciate it if something is done to avoid such practices.
Go to Accu weather Etobicoke and up will pop an ad superimposed over a Federal government cheque. Makes the ad appear as if it is a Canadian government agency which in itself suggests to me that one needs to be cautious. The ad is for The National Benefit Authority. Google that name and you will see stories about them and being involved in scams. I object to government documents being used to give an impression of where the message is coming from and I object to Google allowing pop up ads from dubious people using creepy methods to attract business.
I own a company’s & google has excepted an advertisement for another company with exactly the same name as mine, in the same area, with a different telephone number.
I have spoken to Comanies House & this company does not exist.
I have also spoken to a few people in google customer service but I keep being told that there is nothing that they can do about it.
Why is google accepting advertisements for non existent companies & why can’t they remove them when they find out.
When you buy a Google product you expect a permium devices and also premium service. Too bad reality learned me something else. Bought a Pixel 2 XL last year and noticed that the USB-C port seems to be semi-broken. I couldnt get a headphone to work on the audiojackconverter. No problem, bought a bluethooth headset. A month further my device started to shut down when i plugged a charging cable. Checked the internet and see this is a common problem with the usb-c port more people having, even with the newer Pixel 3. So, a factory fault. Contacted Google to get a RMA like 5 weeks ago but still have no solution. Premium service? Not even close. Next time ill buy a Asian phone because the service is waaaaaaay beter.
Google employee phoned our place of business and I was hung up on as I was attempting to provide information being requested. The caller asked to speak with the owner and I said that he would not 'speak with them but' and in the middle of this sentence the phone call ended on your end. This is the second time I have attempted to correspond with an employee of yours having the conversation ended without having finished the conversation. The information google is attempting to obtain is business listing information. I am the vise president of this company and have even offered to have the owner give verbal permission for me to speak on his behalf. The owner has been receiving "annoying" calls and emails for a period extending over a year now and we would like to cooperate. Please feel free to contact me directly on my personal cell 325 721 3639, after 12:00pm central at the store 940 742 3213 or via email at email@example.com
Thank You for Your Time,
My sister is having problems with her Facebook account, so for Tech help found a phone number for help..The number is 1-844-233-3282, which turned out to be a scam, and is listed on your Google page. My sister was told in order to receive help, she must first buy Pay Cards, at $200.00 each..to make a long story short, she at last woke up to the fact that they were scamming her, after having given them $1,800.00 !! I'm wondering if your Google page, and you, are aware of just what is listed on your page? Surely I would think you've checked out what is listed? Seems not. So now my sister is out the money, still no Facebook, which has her business listed on it, and also now will change her checking account and credit card account. This is very upsetting, and proves the elderly are targets. We will be contacting "Call Kurtis" on Channel 3 or 13, and see what can be done.
I will appreciate a reply.
lost service to broadcast service in la Mirada CA wed. day at 550pm, almost Monday and no service repair this is unsatisfactory this is not first time this has happened.
I have been having alot of problems with people using my identity. With facebook, Hulu now My tmobil. One thing showed up on t mobile is a email that I had deleted. Not logged out or anything but the email itself deleted. That email is an old one. That email is firstname.lastname@example.org ( tmobil showed I been communicating with that email and name or user name magenta7718844.
My name is Brian R Mitchell my email is Anythingnow2018@gmail.com my phone number is (816)772-6688
Please make sure my Anythingnow18@gmail is the only one that's being used.
Guns, ammunition and magazines come up in your search engine? When did your policy change on not being able to use those words on your search?
Using search tools for Google Groups for USENET newsgroups yields a list of links, none of which will
open. It fails on Firefox v 65 and on Chrome v 72. Is this yet another degradation of the archive that makes
using it even nearer to useless? I'm still annoyed access to soc,history.what-if has been blocked,
due to a spam problem created by users flooding groups through Google Groups accounts.
Bringing the functionality of advanced USENET archive search would be non-EVIL, also.
See the email trial above (historical trail since August 18 regarding caller on the other phone, mobile or land line, hearing echo through car aux connection via google Pixel2 dongle).
We have been waiting for a response and updates from Google support and to see if updates corrected the issue. No response and the issue is still not resolved.
We have tried in safe mode, factory reset, we turned on and off, we turned off wi-fi calling, we called in on land lines and cell phones, changed the aux cable, swapped out the original dongle for a Moshi as prescribed on the Google site for simultaneous talking and charging. We tried multiple phones on the same set up in my wifes MDX, all work great. We have tried the same set up in multiple cars with 3 different iphones, my Nexus 6P and a Samsung, all work great, except the Pixel 2 still the same, caller hears thier voice echo and hence the calls are not working. This is unsafe and more than that for an expensive phone this is unacceptable.
In frustration for lack of communication from Google support, complete silence since 10/09/18, I reached out the the number for phone support prescribed above on Monday 2/5/19. After 30 minutes on the phone I was told though they are support this is outside of thier area of service but would not elaborate. Would not tell me if this is a hardware or software issue and sent me back to online help, which as you can see above we have been waiting on since August to get this safety issue resolved. Unsatisfied I asked to speak with a higher level technician/supervisor. I was put on hold again and ultimately informed that no one was available but was assured I would receive a call back within 4 hours. No call yet 1.5 days later. Further the person would not provide a name or any information so I could keep track of who I was working with. Pretty clear from the communiques you just want us to go away.
We are big google fans, we have the Google mesh wifi and google speaker along with 2 google phones. I need to replace my Nexus 6P, presumed to be with a Pixel 3 XL, but if we cannot get the newer Pixel 2 to work as well as that old phone, and support has proven to be unhelpful, this will force us to seek out competitors phones and systems. Perhaps this is what you want and we have just not gotten the message.
Per Google research on 2/5/19 this issue is still pervasive in the Pixel 2 today. At this juncture Google needs to step up and provide a new phone that works or a full refund. I have not researched if this specific issue is prevalent in the Pixel 3 but clearly it has not been corrected in the Pixel 2 as the complaints for this specific issue continue.
Please provide next steps. Feel free to call me on my cell at 310-850-8427.
Google Support team:
Does anyone every read what an owner writes? I noted in the last email I sent, we purchased through verizon, they sent us to you for the problem. Then we moved to T-Mobile, we asked them, same thing set us to you since it is a phone issue and not a Verizon or T-Mobil issue.
So again, Google is making a bad phone the consumers problem, won't speak to me in person and now wants me to go back to a retailer that I no longer have for a an issue they sent me to you for!
So to get a replacement phone, finally after months of dealing and waiting for assured return phones calls from managers that never come, fixes, updates, responses and going through all the steps "to test and correct the issue" multiple times to no avail, and purchasing replacement cords and dongles on my dime, the only thing you can do take my wifes phone away for 2 weeks and we do what, go without a phone!
To date, no one at google will/can tell me (or many others with the same issue) is this is a hardware or software issue. Since August 18 no straight anwer.
How do I escalate this? Now I am just angry.
It is clear you do not want our business, I get it, you are very large and go onto the next consumer. After arguing with all my co-executives who have iphones I guess they were right.
Let me know who I can speak with at a higher level or what the address is for a formal complaint about the phones and Google support.
I received a telephone call from a female Google representative about changing my Google ad, She gave me a contact a legal service to help close ACE TV REPAIR business. I called the service and gave my Wells Fargo Account number, and was charged $17. I want this scam legal company to stop using my ATM card to steel money from my account. All the Emails from Mr. Murff have no return information. None of the E mail addresses work. Telephone numbers for this company don't work. Mr. Murff called me, but I am not sure what that number was within the last several weeks. I do not want a discounted service for anything but legal services.
You tell this fake company I do not trust them and stop using my bank account. Refund the $17. you stole from my account
Stop referring this fake legal service company to unsuspecting consumers or I will contact the FTC and FCC about your scam, especially if they continue to rob my account.
3116 Congress Ave
Las Vegas, NV 89121
I have a small business and I keep getting calls telling me my google listing is not right. They want me to pay them hundreds of dollars to "fix" my listing. I have spoken with someone in the past regarding this and I never really understood why people are wanting to charge me to "fix" something that your lady told me was NOT wrong! I have kept a list of numbers, names and dates that they have "harassed" me.
Today I have received two calls and no one there. They play the message to press 1 to talk to someone, but it hung up on me.
I am going to my local law enforcement to see if I can file a compliant with the names and numbers I have.
Of course I cannot call the number back as it says it is not a working number.
Why are they trying to get hundreds of dollars from me in your name??
What has happened to Google customer service? My recent Playstore experience was apalling, apparently, the new customer support solution is to transfer all blame to the unfortunate user of your badly curated services. When your reps were not spouting gibberish they were reinterpreting policy to fit their argument, nevermind what is written in black and white..IT SAYS WHAT WE SAY IT SAYS. Amazing! Full of attitude, arrogance, rudeness, and accusations, all vestiges of the once flawless Google customer service model vanished as your reps. droned on. As a consumer I do not wish to financially support this 'NEW' Google, when my account balance is exhausted replacement funds will not replenish it. I will mourn the 'OLD' Google, and all the wonderful things it stood for...in your quest for cash you have lost your way. Sadly, I am done. Meanwhile, you should ask yourself how Amazon prospers while treating their customers like GOLD. I am truly sorry it has come to this.
My complaint lie3s with your Google Play App. Mainly "Jackpot Giant Casino". I have made a lot of purchases here and the games don't always work. This past weekend there were no tourneys and no jackpots, there entire system was not what I payed for. The games are slow and then they are fast and sometimes they actually appear to work. My stop button is held hostage by the developer. They are really are terrible games and when you have payed to play it is like you have been deceived robbed whatever you what to call it.. it is not fair nor reasonable.
You have taken money from my bank without my authority, can you tell me why, I am a 70 year old pensioner and can't afford anybody stealing from my account
I'm being stopped from using facebook is the discrimination. Could I take this to court or are you above the LAW
I am The Branch Manager for The Best Connection Employment Agency in Stoke on Trent. A review has been left on our business google page from a temporary worker that we are unfortunately no longer able to work with. Following a couple of issues with the individual, he left a google review with statements that were untrue and also included accusations that I was a racist. I have spoken to the police regarding this matter who will be speaking to the individual and have advised me to contact Google to get the review removed as the contents of the review are incorrect and the accusation of racial discrimination is both untrue and very upsetting. I feel that this slanderous comment could effect me both professionally and personally. I would appreciate if someone could confirm that email this has been received and the action that will taken.
Why will Google not forward a note to my legislators which is in opposition to gun control bills coming up ?? After several tries, all I get is "Google will not forward". All three of the legislators should know my position and it is not up to Google to monitor that position.
I got a phone call from a google rep about a MAHONY ENTERPRISES in Manteca ca ....and apparently they are using my phone number on there web site. I don't know what kind of fraud they are involved in....but please remove my phone number from that web site.....thank you....let me know when you get that done ...ok
I have 2 emails with Google the problem is with email@example.com Problem orgamized 1= delete selective important emails 2=bombarded with hundreds of unwanted emails deleted they come back deleted they come back/My opinion a political gang hackers want to intimidate me with no SUCCESS Can you explain and do something ? over GBR//
We have some of the best patients in our office and don't get a lot of new patients coming in.. Lately we have had two bad reviews and both are not our patients and we have never seen them in our office. I get so many calls for a Ronald Blackhurst and several other Blackhurst in Utah County Lehi-Pleasant Grove. Can you please contact those who gave us a review and ask where they went.. We have tried to contact all patients with a similar name..
Our office is- 420 East South Temple Ste 220, SLC Utah 84111.. The name of our doctor is Dr. Richard Blackhurst 801-359-1233.
We also have ask you to remove a picture one of your employees took, but than getting calls from marketing companies trying to sell us something instead, but no change!
On November 9th, 2018, I got an email from my boss asking me to buy $1500 worth of Google Play gift cards. I went to Duane Reade in New York, got 3 gift cards of 500$ each. After some minutes I realized the email from my boss was a scam (someone using his name but with a different email). Because I found out about the scam right after I bought the gift card, I DIDN'T SEND THE gift cards to the scammer.
As soon as I got home, I called Google play customer service (855-836-3987 ) to check how I could get a reimbursement of those gift cards that I was not going to use it. After talking with various customer service rep, and being reluctant to provide the gift card numbers, I finally gave to them and they checked that any of the gift card was redeemed: finally good news :) .
After hours on the phone, back and forth to see which party could give me a reimburmsnet, one Google Play customer service supervisor (Marky) gave a call to Walgreens corporation (1-800-925-4733). The customer rep from Walgreens, Marky (Google customer support supervisor) and I spoke about the procedure to get the refund since the gift card was not redeem.
After providing the gift card number again to the Walgreens supervisor, opening a case, I was informed that Walgreen's third party was going to investigate the case. They needed 2-3 weeks. By the end of the call, Marky (Google play) asked the Walgreens supervisor if he should deactivate/block the gift cards until the investigation was happening. And the Walgreens customer rep said "Yes please go ahead and block/deactivate". Marky send me an email using a Case ID
After that call, I felt safe and happy with the resolution: my gift cards were deactivated/blocked and Walgreens third party was just going to investigate to check the card was not redeemed, which was confirmed innumerous times by Google on the call of November 9th. I hang up the phone happy, everything made sense, gifts card blocked and now wait for investigation!
Walgreens after some weeks (Nov 28th), sent me an email saying "We have worked diligently with our gift card vendor to research the cards that you purchased from Walgreens, and I regret to inform you that all of the funds have been depleted from the cards. Unfortunately you will not be eligible for any reimbursement."
I told them this should be a misunderstanding and that they should recheck.
On Dec 4th, they got back to me again and said "Our gift card processor has reached out to Google to recheck the status of these cards and I'm sorry to inform you they have confirmed that the cards have been redeemed. There's nothing more we can do to assist we have closed the case"
So I had to call to Google play to check was going on. On Dec 10th, I spent almost 3,5 hours on the phone with Google Play customer service and had a horrible customer service! Spoke with a bunch of reps, explained the story dozen times, provided the gift cards number again. The only thing they would say it was that the gift cards were redeemed. I told them it was impossible since during the call of November 9th (with Walgreens) and Marky (Google Play supervisor), Marky said he was going to deactivate/block the gift cards). Google Play reps told me, that they don't disactivate/block gift cards. RIGHT AT THAT MOMENT I REALIZED SOMETHING VERY WRONG HAPPENED AND I WAS SCAMMED BY SOMEONE THAT WAS SUPPOSED TO SOLVE MY ISSUE!!!
After long discussions, finally one supervisor called Van said she would investigate (she said she would listen to the call of November 9th, where their supervisor called Marky told me he was blocking/deactivating my gift card) and get back to me on Dec, 12th
I didn't get any calls on Dec 12th.
On Dec 16th, I called Google again and spent almost 4.5 hours on the phone, talking again with various customer rep and again and one supervisor called Paul said they would investigate (again I begged them to listen the call of November 9th, where Marky supervisor said he was going to deactivate/block the gift cards
On Dec 19th, I called again to check the status of the case and spoke with a manager from customer service called Gino. Gino listened (finally) to the call of Nov 9th and told me that Marky did say he was going to deactivate/block my gift cards. But he told me that Marky gave me the wrong information, that there is no possibility to block/deactivate a gift card. WHAT???? SO SOMEONE THAT REPRESENTS GOOGLE PLAY TELLS ME THEY WERE BLOCKING/DEACTIVATING MY GIFT CARD AND THIS IS A LIE? AND BY COINCIDENCE SOMEONE REDEEMED MY GIFT CARD AFTER NOVEMBER 9TH? No this can't be, unbelievable.
To make it worst, Google Play refuses to get back to me if I don't file a legal complain. Even though they know there was a huge flaw from their side, that someone gave me a complete incorrect information saying my gift cards were blocked/deactivate. How come a Google Play supervisor (Marky), which should have a lot of experience and competence did a huge mistake? How come by coincidence the gift card balance just vanished from the gift cards right after that? Please note that the gift cards are in my house and never left my house after that day, they are hidden in a specific place.
Google Play acknowledged all the mistakes that happen there and don't want to investigate and get back to the customer, this is unacceptable! I am stunned with the fact that customer service, which was supposed to protect me, did such a harm into my life. I lost hours and hours on the phone and now I have the risk to don't receive the $1500 back.
What can I do? I was scammed by customer service!!!!
I HATE google! I have been begging them to fix my account! I cannot log into my account to correct information, respond to my reviews, and remove pictures that have nothing to do with my business!! I have been told google will call me back and they never do! Now when I call, they ask for my number in case we get disconnected. Then they look at my file and hang up on me! No one calls back after we are disconnected! I am so pissed! What kind of psycho business holds my business account HOSTAGE! It's been 5 years IT'S WAY PAST TIME TO FIX MY ACCOUNT AND GIVE ME ACCESS!!! THIS IS INSANE!!
I live in Holly Hill, Florida and have had no Google mail service for five days now. I attempted to go to my internet service provider as I was able to do in the past but I am no longer able to see emails using that service. I have critical information I am waiting for and I don't know if senders are in fact having the same problems using Google mail at their end. HELP
Me and my family took a picture on my camera to capture the new year, I inserted the sd card into my computer and imported the files to my laptop, next I wanted to gmail everybody in the picture so that they could have it too, but whenever I tried to sign in it would glitch back and make me sign in again, if it didn't do that then it would say that there was an error and they did not know what the error was. After trying numerous emails for almost an hour, I am disappointed that I wasted my time on this.
Dual touch issue with pixel 2xl phone, they couldn't resolve it in 2 months .. I'm disappointed with Google support, i Wish i could get refund for that n take their phone back.
On Sunday December 23 Rd attempted to get free apps from your Google play store, message said device not compatible,went online got avast antivirus, been hacked for 3 days, terminally ill awaiting double lung transplant, your employee whom used this email between 9-11 pm , sent message demand that I get from store where was refused,he took my antivirus off & did several harassing incidents.I feel violated, tried store again, rejected me. Further investigation,you no longer carry avast antivirus. Please email me immediately. I am livid and violated
Person using this gmail account firstname.lastname@example.org sold me puppy online. I trandferred $500.00 through Zelle then arranged for transportation. Next came a request for 1390.00 crate rental fee from Royal Air Express: Money had to be sent via MoneyGram in the next hour. This is where it all started to sound fraudulent to me.
Royal Air Express <email@example.com>
Cannot believe there are people in this world who would prey on this.
Dear Michael & MaryKay Burns,
We are pleased to inform you that your shipment has cleared and is now PENDING.
Tracking Number - RAE002979076186
Latest International Scan: Custom status updated
We hope this meets with your approval. Please do not hesitate to get in touch if we can be of any further assistance.
Royal Air Express
963 Stutler Lane, Erie, PA 16501
GOOGLE AND CO. ARE GOING TO BE PROSECUTED FOR SWAMPING MY GMAIL ACCOUNT WITH THEIR PATHETIC, SCAM ADVERTISEMENTS , THAT NOBODY WANTS, SO WE ADVISE YOU TO STOP SENDING THEM.
On Oct. 26th 2018 My son attempted to sign onto UTUBE to watch the Red Sox play in the World series. He got a message that his credit card was denied. I did not care about watching because I enjoy listening to it on the radio. Because of him I tried to get the game through UTUBE. The results probably because neither of us is proficient on the computer was that we were not able to play it on the TV. I canceled the services within the allotted time so I thought it was over. Over the course of the next month Google with drew $240.00 from my bank through my PayPay account. PayPay attempted to help settle this with you but recently sent me notice that my complaint was denied. So here I am asking you to please return my money I am 69 and on a fixed income and have no idea what google service I am paying for. I have no gaming at my apartment and beyond that I cant imagine anything that I would invest $240.00. Honestly my bank account is very low and I am concerned about Christmas and making it to my next Social Security check at the end of the month. Please help me figure this out. for all I know you may take another $80.00 and overdraw my account costing me even more money. Please Help. Elizabeth
GOOGLE ARE GOING TO BE PROSECUTED FOR SENDING UNWANTED AND DISGUSTING EMAILS TO MY EMAIL ADDRESS, WHICH INCLUDES THE GLORIFICATION OF ILLEGAL DRUGS AND SEXUALLY EXPLICIT CONTENT! AND THE POLICE WILL ALSO BE PROSECUTING YOU FOR HARASSMENT!
What ever new update has been done for google is awful. I have to click at least three to even forty times (yes I counted) to get one simple task done that should take one click. For example, it now takes two clicks to select videos and many more clicks to put my curser where I want it to go on Google docs. Also, I can no longer simply drag an image on to a google doc without it opening the images linked site, nor will it allow me to change the photo's size;I can only move it around. Lastly, when I click to pause videos they will either go to full screen, pause then immediately unpause, or they will require me to use the key board to achieve this function.
The engine of my 2012 Sorento blew up mid May of 2018 and the Burton Ohio dealership keeps pushing out the engine replacement delivery date. The original date was October 5th and the latest that I was told is December 26th. It has been over 7 months now and no one there seems to have the clout to get an engine for our vehicle. We are very unhappy and ready to contact News 5 in Cleveland Ohio to help us get this resolved. Please help!
I STRONGLY ADVISE THAT YOU STOP SENDING ME YOUR STUPID, ANNOYING ADVERTISEMENT EMAILS, THAT YOU KEEP SWAMPING MY ACCOUNT WITH, OR ELSE I WILL REPORT YOU FOR HARASSMENT!!!!!!
It's very simple, I didn't realize it would take an act of G-D to get help with a simple issue: deleting 2 email accounts I'm not using. To begin with I did a search, found the directions; only I do not have a Ph.D so I was unable to take care of it on my own. So, I decide to use the chat option. HUGE MISTAKE!!! First I go back and forth with this person, about the accounts I want to delete; thinking I'm speaking with an "email" expert; NOPE!! After going back-n-forth for about 10 minutes, she says is there anything else you'd like me to tell the email expert. REALLY!! I was under the impression I was already speaking with one. Now, comes the real shocker, she sends me to a page where its requesting $9.99 before I can get an answer or any real help with what I wanted to do. Short of a cure for my MS there is no way I would pay to get an answer. You all must think extremely highly of your answers. I've pretty much decided, short of the earth moving and alerting to hell having frozen over, those 2 email accounts: Gardenqueen1958 and beachsidecreativequilting, will remain open. The sad thing is, this reminds me of the joke: How many Google Email Experts does it take to delete an email account? Answer, wish I had one. Still waiting to have accounts deleted. Finally, it I could give a score lower than one, I would. TTFN
MY COMPLAINT ENVOLVES MY NEIGHBORS TRY TO SHARE MY GOIGLE ACCOUNT. IN TRYING TO CREATED S DUPLICATE ACCOUNT BY IMPERSONATING ME IN MY PERSONAL INFO .THIS IS IDENTITY THEFT I ALREADY SUBMITTED A COMPLAINT TO IC3.GOV INTERNET CRIMES MY IPHKNE NUMBER
(504)295-8460 IS USE ON MY GOOGLE ACCOUNT MY GOOGLE USER ID IS UMUKOKO33@GMAIL.COM. BUT IN ALL LOW CASING LETTER. SUMONE TOOK MY NUMBER (504) 295-8460 AND CREATED A GOOGLE ACCOUNT YESTERDAY USING MY NUMBER .PLEASE I INLY HAVE ONE GOOGLE ACCOUNT MY OTHER ACCOUNT I LOST THE PASSWORD
PLEASE REMOVE MY OTHER ACCOUNT
THE USER IS DOUERE38@GMAIL.COM
BUT IN ALL LOW CASING I M SEND MY DRIVER LISCEN PLEASE MONITOR MY GOOGLE ACCOUNT UMUKOKO33@GMAIL.COM BECAUSE SOME BODY TRYING TOO SHARE MY ACCOUNT FOR INTERNET . IT IDENTITY THEFT WHEN YOU HACK SOMEONE ELSE PETSONAL ACCOUNT
complaint About issue with a Subscriptions officesuite-office,PDF.Word Sheets slides note ,yearly license £27.99 my card was debited
this was done by my Granddaugher 9years old I wasnt's aware at the using my phone with my card Details are paid out automatic to google pay store I did cancel this item because I thought was going get a refund straight away wrong I was turned down I think it's unfair that you're hiding behind you're terms conditions this is unfair trading with your valid customers my card details are paid out automatic. please can you reconsider a refund
Rodney k funnell
My business does not show up on Google maps under the business category it is in , like it did when i first open the account. i had made several attempts to have this fixed, and the csr personnel do not listen and give me false information. All they try to do is sell ads and do not listen to anything I am talking about. I would just like my listing issue corrected.
Constantly bombarded with repeated spam emails. Google is typical junk itself, nothing in your program to stop/block inbound emails
I enjoy your screen savers immensely. I find your latest offering of rice patties in Viet Nam to be stunningly attractive on first viewing. Closer examination of the obvious bomb craters and sunken barge by American aircraft is extremely distressing to me. I view the homes along the roadways and imagine the horror these peoples endured. Please remove this offensive photograph.
I got scammed $1200 dollars by your search engine and coaxed into buying your google play cards. I was told to and had filed complaints with FTC IC3 and now am trying with google support but can't even get the support to find out where that is. Im on hold for 20 mins.
When you search your site for non halal your very own site goes into Islamic dribble with over 90% of the articles being halal. Do you have no respect for Christians who by there book can not eat food sacraficed to a false god. I have kept this message because I expect that I wI'll get no response. So if I receive no response I will post this to facebook instagram twitter and all other sites I deam resonable
I called to set up an appt. for my microwave. The appliance company receptionist Veronica set it up; I asked her strongly to be sure that it is covered before she set it up. She assured me 3 times it's covered. The man came out, looked at it , and said it's cosmetic and not covered. I told him Veronica insisted it is or I wouldn't have had him come out. So I called Veronica and asked her to admit she told me it's covered 3 times. She admitted it but backpeddled and said she couldn't possibly know. I said then why didn't you tell me that on the phone that you didn't know instead of insisting that you did know???? She had nothing to say. Then I told the man that I looked it up and it said it's dangerous when the pain peels off and falls down from the ceiling of the microwave, so how is that cosmetic? He said, well, it's not really dangerous but you should cover your food when it's in there. I said, if it's not dangerous, then why should I cover my food? He couldn't answer that. Then he said that American Home Shiled will make the decision whether it's covered, but I saw that he wrote on the paper he was handing in NOT COVERED. So I said, if American Home Shield makes the decision, then why are you making the decision by writing that it's not covered? I told him to cross it out. He couldn't answer me. This is a bunch of lies and deceiption. I want my microwave repaired or replaced.
How dare you take Mr Harper's page off your sight. just because he's not a Liberal.You discuss me with your actions. You should take a good look at yourself and think what you are doing
I have been on hold for over four hours waiting to speak to a service representative. I called the second the offices opened.
Received a promo code, where I receive $150 credit to use Google Ads. Clicked on it to activate the promo code and create a new Google Ads account.
A few weeks went by and someone from Google called me to check on my new account. Asked if I can confirm the credit, however, they said that the credit has expired. How can it expire if I used the promo code when I activated my account? Google customer service person said that I did something wrong when I created the account, but she doesnt know what went wrong and cannot confirm nor provide the $150 credit.
As a new Google Ads account user, how do I know that I did something? I dont even know how to use the system, let alone figure out if my credit was applied. You would assume that when you click the link on the promo email that you are creating a new account based on the $150 credit. I also entered the promo code when I create the account. So I am positive that by clicking the link and adding the promo code, it should have worked.
Something for Google to figure out why their promo codes in the emails are not working.
This is more about an utter, total,void of service, a black hole where service should be, than bad service. Bad service would have been welcome. I have tried for days to find out why maps has no navigation, scale, a place to sign in, streetview, or anything else. I can't send feedback or go to MyMaps because I can't sign in. Google's troubleshooting website has info only about mobile devices. A tech support page chat kept asking about gps, when I don't have any on my pc, then tried to charge me money for an answer. There is nothing online that I can find about it, least of all on google.
I own a cabinets corporation that is an accredited business on Vancouver Island for the last 12 years. I notice that on the google search a comment is there that is a fraud. I have requested on several occasions/flagged and tried to contact google as this is impacting our business when someone looks us up that is the only comment they see on their phone....I would to request one last time that this message " "Do NOT spend your money there ... save the hassle and look elsewhere." be removed immediately otherwise we will have no other option than legal...and as I can see on reports I don't think you need anymore issues.
Faith L Hamilton Thorne, President / Owner
Hamilton Thorne Quality Cabinets Ltd.
250 248 4531
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