Customer Satisfaction Results
1.92 out of 5
1.92 out of 5 Stars
133 Consumer Reviews

Google

Complaint Department


Filed by Jeff hawkins on Feb 03, 2015
Consumer Rating
20

Google's arrogance continues to frustrate me to the point of filing a complaint now. I've just accepted an update to Android on my nexus phone. The update decided to remove my email client and transfer the details to Gmail. If I wanted Gmail I'd use it. I dont want it. What on earth makes Google think it has the right to alter my choice of mail client under the cloak of performing an upgrade.

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133 Google consumers have created complaints against Google to date. Need to report poor customer service? Use our free Google complaint form to share your review. Need to contact Google corporate headquarters? Find office address, phone number, and email information here.

Consumer Rating
60

I had my gmail account for many years. Today I called Google tech support to find out why im not able to send emails from my android. My question was not answered, instead they tried to sell me some protection software because they've detected suspicions activity on my account. I said I don't want any protection, they did not like it and blocked me completely from using my gmail. Their respond? Oh ma-am this is for security purposes and if you want to gain access to your email you have to pay $89 fee. What? Complete ignorance, disrespect and abuse.. It seems they can do whatever they want in India and no one supervise them. I am so outraged.

Do you agree? Yes or No
Consumer Rating
60

Okay so here we go. I don't get why you can make all these sites on Google and phones or whatever it is but on Google doc's you can't make it capitalize words on its own. I mean, come on! If they can make a guy go to the moon, you should be able to make it so it capitalizes words on its own. Geez o peas buster, get your head in the game. You want to be the best, well fix this stuff. This is no joke man. Come on. Your smarter than that because I spend all day on the computer like some people. I thought you were the best until I see that it doesn't capitalize words on its own. See, on this deal, it capitalizes the I iiiiiiiiiii See, you should make it like this. ... ps I'll still use Google cuz it knows everything.

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Consumer Rating
40

I bought tow shoes from company (www.kaae.co.uk) advertising on Google. This company are dishonest, because I buy tow shoes and I pay it but they send me a error shoes and they refusing to change or refund (and I have all images and email ) for that I ask Google to take action against this company to stop them cheating.

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Consumer Rating
20

I was shocked to have been turned down by Google when I filed a complaint against a man who has been cyber bullying me for years. He made blogs and websites impersonating me, making violent reference to my personal body parts, and defamed my character by stating publicly that I am a stalker, a satanist, and that I do pornography, along with my home address and place of employment. I have legal complaints filed with the police against this man for harassment, yet Google refused to take down the crude and defamatory blog about me which has led me to undergo psycho therapy including suicide counselling.

The articles written about me have affected my personal relationship, my employment and devastated my family. I am considering taking further legal action, both towards the man in question and towards Google for allowing this to happen, even though I have written complaints to Google begging them to take the websites linked to my name down. I have tried to reason with the perpetrator begging him to remove the defamatory statements. He exploited me by telling me that I had to give him large sums of money to have them taken down. I am trying to further my career as a holistic practitioner but these websites have stopped me from moving forward in my life due to the fear and humiliation that has come along with them.

I am begging Google once again to please support me in removing this defamatory site and take action in fighting cyber bullying which has clearly been an issue that has and is causing serious emotional harm to victims, leading to trauma, depression, anxiety and suicide.

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Consumer Rating
20

As usual, ARROGANT Google decided to make yet another change without asking me if I wanted or needed it. This time it's a new Contacts format. 1) The old one was good. 2) No way I know of to revert to old Contacts format. 3) The new one is impossible to understand and there is no tutorial I know of. 4) Contacts have been relisted randomly. 5) google "help phone" # (650-253-0000) says "normal" 1/2 hour wait time. 6) I don't see how to remove contacts from groups they're no longer in.

IMO, Google does these changes without recourse because they know most people don't need them, want them or like them, but Google's %$@#^%% programmers have to justify their latest pay raise, so they change something and call it an improvement. And their bosses let them get away with it!! Everyone responsible for this particular change, and for the policy un-asked for, irreversible changes, ought to be severely beaten. I'm SICK of Google doing this and being unreachable. I could almost curse these people!

1 customer agrees with this feedback

Do you agree? Yes or No
Consumer Rating
40

I would like to share with you my frustration about your email services, gmail. it is getting harder everyday to connect to your services. this morning, i tried to connect and got the error message, server not found. i woke up at 5 am to send an important email and could not do it. this is happening way too often. i had the same experience at least 4 times this week. i now have decided to switch and open an email account with another provider. your services are really not living up to the standards. FYI i am based in Dublin, Ireland. Very unsatisfied with the quality of your services and it is almost impossible to get in contact with you. will not recommend Google products to anyone.

Do you agree? Yes or No
Consumer Rating
20

Experience NEGATIVE TO THE MAX. I am 64, disabled with cataracts, do the barest minimum on hand me down computer from Daughter and 95% computer illiterate at the least. My major enjoyment is playing games on PCH.com; but no longer, as google "ad(non)sense" takes up a third of the page. I have to blow up images to play & your "adsense" causes the game part to go partially out of the screen and impossible for me to Play. I try to survive on disability only, keep all I own in good condition, have no money to spend on anything that is not totally essential. I am not a possible consumer for your adsense businesses. PLEASE REMOVE ALL ADSENSE ADS THAT I AM GETTING; DEEP SIX MY E-MAIL ADDRESS AND GET OUT OF MY GAMES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Do you agree? Yes or No
Consumer Rating
40

Bad day on my Macbook pro 15/04/2015 using Google search engine every time i clicked search up would come a second page usually a computer cleaning program. Noticed that it was all going whilst i was using a third party app in the failed installation of a tomtom drive. After using the correct tomtom installation the problem still existed i checked downloads and applications and removed uninvited programs. The problem screen adds continued i sent email to Me & support@dealply.com Ticket Received - [#28165] annoyance. On Wed, 15 Apr at 10:52 AM , Walter Allen wrote: Have Dealplay adverts on my mac book pro. My page is safari with Google search engine, followed the removal instruction at (Google extensions) can’t find deal play on the 6 extensions listed please help.... Reply We understand from your request that you are having difficulty removing the DealPly software and would like to offer you additional support services to help you uninstall DealPly. One of our customer support representatives would be happy to remove the app for you by using a "remote desktop" program of your choice like TeamViewer...... I have overcome the problem by using Firefox search engine The complaint is regarding how outside operators can place unauthorized programs on my computer.

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Consumer Rating
40

Please return my bookmarks to the previous format. I did NOT ask you to change my bookmark manager into a childlike, colorful space wasting, time wasting playground of balloons. I am an adult. I can read words. I like my bookmarks in a written list. I DO NOT want this change to my bookmark manager. please return it to its previous setting, or tell me how to. Please, in the future, ask before you decide how my interaction with MY computer should look. Thank You, Romulus Paradise.

Do you agree? Yes or No
Consumer Rating
40

I bought myself a Samsung Galaxy Tab 4.0. Very nice tablet and everything, but the storage. I, actually for my birthday, got myself a 16 Gigabyte micro SD card for apps, and music. But you have made it so you can't do this. I honestly think this is one of the worst desicions google has made. And I find myself in a hole with it, a lot of people do. This needs some serious tweaking, because getting a 16GB card was a waste of money at this point. Two stars is very kind in terms of my anger at this point.

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Consumer Rating
20

My account has been hacked 20 times in the past 4 years! At this point is it beyond ridiculous and I’m thinking of suing them for violation of my privacy! Oddly enough the IP address that keeps changing my password leads back to California.

Do you agree? Yes or No
Consumer Rating
60

I received an email from Google notifying me that someone had tried to access my gmail account from another location and advised me to change my password. When I did, I lost the ability to forward emails and web pages from my Yahoo account. I tried to follow the extremely complicated instructions for solving the problem without success and there is no way to contact customer service for assistance. WARNING: DO NOT USE GOOGLE GMAIL OR YOU WILL BE FRUSTRATED BIG TIME!

1 customer agrees with this feedback

Do you agree? Yes or No
Consumer Rating
40

I sent a very long email to the old address of a friend. Google gmail did not let me delete the old address to add the new one. She got part of the message in the process. How do I get rid of the yahoo address to add her new gmail address from the message so that she gets the whole message?

Do you agree? Yes or No
Consumer Rating
40

Forced compelled to e-mail and too much never getting answers. Tried to get through on feedback on my gmail and someone whom seems to think is better than changed my silhouette from female gender silhouette to a male gender silhouette. I had tried to get through to your department 4 years ago and learn someone else more powerful than my minimal useage is a terrorist or he would not. So my female gender silhouette was in Barstow, California where I had applied for this google mail and since I have moved here to Sacramento, California, someone has changed many things to my e mail accounts. Had a facebook account mainly because my children said hey mom, check out Facebook and then I got to see what my adult children was communicating with their friends, however, one day another not of my account friended me to a man married or living with someone, I thought heck no, not getting involved with this stuff, also, problems in the 1999 with her shown as a snitch, Eva Andrade was shown on some paper after she had asked teenagers to roll a joint and she tried to get into my young ones at 9 years old pants and he said NO WAY. Then a voice said shes Chiadez, I thought So What shes wrong to turn people in when she partakes and invites, What was she trying to accomplish, So I cancelled Facebook and should not of had to, tried to contact you to of the occurance of someone tapped to my Facebook also. Had to spill the truth to GOD. Another is g mail was with a dash and then one day it was not and made a difference to sending and receiving. Not sure why, the tapper to what I did not give them permission. Also, electronic signatures not acceptable, what a cheating way.

Do you agree? Yes or No
Consumer Rating
20

I am a big fan of Clash of Clans. I had a game on my Android tablet and another game on my phone. Last night for some reason google decided it needed to link my phone to my tablet, even though my tablet is set for NO linking, By doing this my Clash of Clans game on my phone was replaced with the game on the tablet. Now the phone and tablet have the same game.....I was/am ticked off because I played both games in my Clan. Now all the time I have spent updating the game on my phone is gone. I have spent the whole morning and afternoon trying to find somehow to fix the problem. I finally found a number to get some answers. Of course the people who answered were not here in the United States and did not speak english very well. The first person, Robert Downey (?????), I spoke to went through all the questions with some I found odd. He of course passed there call to his supervisor, Kevin, wanted to have me connect my phone to my computer to he could make the "easy" corrections. He, of course, couldn't fix the problem because my phone and computer were being hacked by 4 different people. To fix this problem I would need to pay 6 different people. When I told him I would take it back to Verison and have them reset the phone because they have backups saved daily for me. I actually wrote on the screen "I don't want to help you anymore" then some words that are inappropriate to write here. If this is the way google takes care of their customers they need to be discontinued. There is no way to call for assistance with an actual google employee who knows how to help. All help numbers are for individual internet sites like this. Tell what good does this do other than allow you to blow off steam.

Do you agree? Yes or No
Consumer Rating
40

I am sorry to say that I called Googlei support and they did nothing to help or solve the problem I order a token package from gsm games filed a refund because chips where not credited to my account also told them that today I had my daily bonus and I had ten thousand chips and was betting 400 chips a spin next thing you know game froze when it came back online I has a total of two hundred chips . I contacted the game supporter and have heard nothing back I'm not too happy that is thirty dollars down the drain and it was purchase with my Google wallet the customer support did not even check to see if the purchase was under review to receive my money back under my Google wallet it says completed purchase he could have checked it and ordered a refund on it.

Do you agree? Yes or No
Consumer Rating
20

I just wanted to say that all i am trying to do is report a fraudulent email about me being one of seven winners in a lottery from google / gmail. Google makes it very hard to submit these emails. I give up. I only thought that a strong and reputable company such as Google would like to have the evidence so that they may be able to investigate , capture and stop all the defamatory use of the google trademark. Right or wrong people will remember Google not the unstoppable perpetrators.

Do you agree? Yes or No
Consumer Rating
40

Well I got this account a few days ago and no I am getting these e-mails stating that somebody has been using my account over and over. I don't even live in lynchcyburg because that's where this person keeps hacking me from and I would appreciate it if you could stop right now.

Do you agree? Yes or No
Consumer Rating
40

Important mails not getting through gmail when I use Google mail. They are somehow getting filtered and I cannot find a way to stop this. Can Google please help their customers out for a change?

Do you agree? Yes or No
Consumer Rating
20

Someone has been through email texting my phone over 100 times a day. It is a Google gmail spam account that I have submitted for removal without any success. How can I stop this person?

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Contact the Google Complaint Department

  • I want to write a letter to Google. What is their corporate mailing address?

    • 1600 Amphitheatre Parkway
    • Mountain View
    • CA 94043
    • United States
  • I want to call the Google customer hotline. Do they have a phone number I can call to voice my problem?

    650-253-0000
  • I need to visit the Google company website. What is their website address?

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