FNB Customer Service
Rated 1.87 of 5 Stars
Based on 76 Complaints

Contact FNB Corporate

Toll free phone number: 888-530-3626

First National Bank of Omaha helps customers by providing banking solutions. Founded in 1857, it is a family owned business that is now the largest privately-owned bank in the USA. The best number to reach customer service with your comments or concerns is toll-free 1-888-530-3626. For all other complaints, write to the corporate headquarters at P.O. BOX 2490 Omaha, NE 68103-2490


Experienced poor service? File a complaint here!

FNB Contact Information

Report complaints to corporate and get satisfaction

  • FNB headquarters address

    • P.O. BOX 2490 Omaha, NE 68103-2490
  • Company website

  • 1-800 phone number

    888-530-3626
  • Better Business Bureau rating

    A-
  • Customer service hours

    24 hours a day via email

Browse reviews of other Banks



Top FNB Complaints

Browse more than 76 reviews submitted so far

20

We have lodge numerous queries on the FNB online services for both the business regarding accounts and transfers that we can not use, queries about debit orders, applications for loans/credit solutions on the businesses without any response. then we lodge complaints on the FNB online banking and still no reply or feedback from FNB. FNB were very good with services regarding business banking, but the last 3 months it is really disappointed. We are busy to move all our banking to ABSA and hoped we wouldn't have to do this due to bad service from FNB.

017 6311790
0714347328

20

I errenously made a payment from my fnb account to my closed standard bank account on the 3rd May 2019.Fnb is busy telling me stories to go to standard bank.In the first place the payment was not suppose to go through anyway if it did go through.Because of their poor system it was suppose to reverse back to my account but it didn't.Its a month and days now fnb is busy telling me to go standard bank.I went standard bank and they printed everything for that closed account and no funds there.Now I look stupid fnb moving me up and down.I had a business account and I am in a process of closing that nonsense account because of this issue that is not resolved.I have completed reversal forms etc and fnb does not want to recall my funds.I am very angry with this thing now as I look stupid moving up and down fnb and standard bank.I even lodged a complain 1835595 and a certain FNB consultant Tiven phoned me and told me nothing they can help me with and I must go to standard bank.Now I am irritated with this fnb thing and I just need my R5.5K then I close this nonsense account immediately.

20

Cannot get hold of any person to get help with our account

20

Good day FNB

I'm not happy with the service you giving to your client, a client can't be holding for more than 40mins so he/she can be assisted, you could imagine how much was spent on airtime. If your consultants can't handle the high call volume why don't you guys hire more people so that your clients can be assisted in time, service is what is growing the business if now a person would ask me about moving their salary to you guys, do you think I could recommend you to them NO!!!. I'm so disappointed by the service you providing to your clients, we can't be paying so much in bank charges and then we hold for so long when we want value for money. A person can't be holding for so long even at Captic bank to be assisted or even at other companies like OUTsurance. I'm not happy at all.

20

Good Day

in April 2018 I was charged Service fees of R356.55 why when my service fee is R99 it only went up on the 1July2018.
Every month I am being charged value added services why who authorized this who gave the bank permission to deduct this?
MAY 2018-R88.45 VALUE ADDED SERVICES
MARCH-R66.55 VALUE ADDED SERVICE FEES
JUNE -VALUE ADDED SERVICE FEES
SERVICE FEE JUNE R68.90
APRIL VALUE ADDED SERVICE FEE R66.56
MAY APRIL 2018 SERVICE FEE R356.55 what was this made up of?

Very unhappy about this

Patra plaatjies
Is non FNB withdrwawal fee R75.20 this was charged on the 31 MAY 2018.
My service fees has

20

Out of 3 ATM machines at Melrose Arch only one is working and even this machine has to be tried twice, the first time I received a message: Please try another FNB ATM........ This morning I tried to get the amount of R. 3000.00 from the ATM at Morningside shopping centre. The maximum amount I could have drawn was only R. 2OOO.00. I decided to return to Melrose Arch where again only one machine seemed to work and quite a few people tried to get access. When I demanded to see a Manager at Melrose Arch, I was approached by a lady, I was not greeted nor received an apology. She however put my details into a computer and took me to the ATM section, where in the meantime were at least 12 persons waiting to access the only ATM which was working. However I was advised, that I could draw cash at Checkers etc. My account with FNB stands at 2,1 million. Your service is a joke and "how can we help you" should be amended to: how can we give annoy you.

20

Good day.

I have tried numerous times to send a complaint to FNB Connect and am unable to send to them. Am now trying any other contact or avenue to get a response.

I am most dissatisfied with the services and products provided by FNB connect.
I pay a monthly contract fee of R150 for the inferior products you provide.
I recently had to have my device replaced due to it being faulty. The problem was that the device would continuously reboot itself until eventually the battery was flat.
I accepted that this might have just been a one off faulty device.
You then replaced this with the same connexs x1 unit. Now, only a few months down the line I am experiencing the exact same problem with the replacement.
Upon further investigation online, I have discovered that this is an inherent and common problem with this product that you provide.
My cellular connectivity is a vital part of my daily communication both for personal and business purposes.
You cannot deny that you are well aware of this issue.
I expect you to resolve this issue with the greatest urgency failing which I will cancel all further dealings with FNB.
David Pryde.

Cell Number: 072 933 5999

60

hi I want to make repayment on personal loan so I want make an arrangement my ID 8304276141080 so can you pls send me arrangement form or account and balance that I'm owing

20

Complein is about my mothers bank account.
* My mothe Mrs. Boniwe Elsie Mzantu/ ID 4811200630081.
My mother is mentally disturbed and she disappear on the 20th 04/ 2014. We need help to know what's going on to her monthly government employees pension fund. Can you please give us advise on this matter

Thanks
Zola Masondo
email: zola.masondo@ gmail.com
Address: 1080 Uhuru street, Simunye ext 5,
1779 Westonaria

20

i am not happy with your service.i called yr customer line to obtain my settlement amount for my personal credit card and to date its not done. everytime i try to follow up i get a different story. can someone please do what is expected and close my credit card account.

20

6 weeks ago I attempted to cancel my top up contract with FNB. Which they eventually did for me after 3 weeks of fighting. I then got charged a R100 migration fee because their SAME sim card was now being used for pay as you go. A R100 fee that was not disclosed to me during this process. And I still get debited for the contract AND did not even receive the data that they charged me for. During this 6 weeks of fighting. I needed to continue to purchase data. A total of 8 - 10 GB of data (my average monthly use is 2 - 3 GB) where they cannot yet (after 8 days) tell me where this data went. My systems and data use programs only indicate that I used 5GB this month.

Their customer service is shocking where they expect a 6 week turn around time to be my problem and that I need to be patient with them while they find out why I am pretending to not know where my data went...where I was told how internet works and that I could have used data 'watching my YouTube videos or downloading series'... keeping in mind that I never do either of the 2. So instead of trying to resolve the issue of their terrible service and inability to provide accurate data services.They blame me and tell me their service is acceptable! FNB Connect have made me want to change to any bank but FNB!

20

I'm not happy with the decision taken without consulting me. I get paid on the 25th only when there is holiday and week end they sometimes get paid early but FNB took their decision without me. I would like to inform you guys that please change it to 26 or 27 not before that please. Otherwise, how can I contact First National head offices? They will not return multiple phone calls.

40

I have lost my bank cards over 30 days ago and have requested a replacement card over 30 days ago. To date, it is unclear where the card is, if it has been dispatched, and when I can hope to have the card. All this after calling 10's of people, speaking to credit card department, my private banker, numerous private employees and the couriers who are suppose to be sending the card. When next I am in South Africa, I will most surely close all my FNB accounts and move to Standard Bank. I have had enough of this pathetic service performance from this bank.

20

On 1 September 2016 I phoned the First National Bank service help desk to query an FNB Credit Card transaction. I was on hold for 34 minutes during which time I was unable to talk to a help desk operator . The automatic voice mail system sent me back to the pre recorded voice mail message on two occasions without putting me back to the operator. A complete waste of my time and it certainly does not reflect well on the efficiency of FNB. Needless to say my query remains unresolved.

20

On the 10th July 2016 my husband went to an FNB ATM not far from our home to make a withdrawal from my account. when he got there two men were at the ATM they finished their transaction and the one walked to his car and the other walked to the side of the ATM as part of the queue. My husband inserted the card and pressed in the pin, the card got jammed and the screen went funny, he immediately tried to cancel the transaction and pressed the cancel button a few times, the card did not come out.

The man that had rejoined the queue came closer to my husband and said the same and happened to him, he then left. The ATM screen had return to normal and the card was still "jammed" he then processed to call me and ask me to block the card as it had been swallowed by the machine, I did that. We realized it was card fraud when a few minutes after getting off the phone two withdrawals were made of R3000 each. I then called a logged a fraud claim.

FNB have since contacted us and are refusing to pay this claim as they say it was "criminal activity". At no point was my husband negligent and when that guy came up to him there was no visible signs of a card in the machine, he checked, we are not a bunch of idiots! I am very, very disappointed by the lack of understanding we have received from FNB, Yes it was criminal activity, whether the card was swopped, swallowed or cloned, aren't they all? What steps are then put in place to protect the consumers, if the banks are fully aware of how and where these crimes are taking place? Is every person who gets caught by these fraudsters expected then to just write off their hard earned money? Maybe then FNB should look and removing their ATM'S since they are absolutely unwilling to protect their consumers!

20

I went to First National bank in Chatsworth, as I needed a bank statement for personal reasons, I waited in the line in which I was directed in to receive my statement, I was approached by a Staff member by the name of Raeesa, she offered to seat me down and use online banking to retrieve the statement faster, she kept me seated for over 30 minutes where as the line could of taken me just 10 minutes, throughout my stay there she was pretty sarcastic, I never asked her for help she offered it.

Firstly she gave me a silly comment when I told her I don't have my bank card with me when she asked for it, and then poked fun at my cell phone which is a blackberry, a blackberry is a smartphone and she claimed that its just not good enough for online banking. Her attitude was terrible. She asked me to download the online banking app and then said "oh god this download is going to take forever why don't you come back another day" so I left. She undermined me and belittled me. I'm very upset and will not visit FNB again and possibly close my account as well.

40

We have a One Account with FNB. It is rather troubling and disappointing that we have sent several emails and tried unsuccessfully to contact the consultant nominated to us. She has not replied to any of our emails either. I find this service if you may call it that rather shocking and smacks of pure apathy. Looking forward to hearing from someone from your department.

60

Filled a claim for fraudulent charges. After waiting 11 business days. They refused to refund the money into my account. Further more the person who investigated my claim never once returned my calls and avoided 98% of my calls each time I called.

40

I am still waiting for feedback from the Credit One complaint I have sent a few months back. I would like a immediate response or I would have to take this matter further.

40

Recent two interest rate hikes, a delay in effecting new stop order but making 100% sure that the short payment is made in cash. Received a call from a consultant who was told that the short payment can be made cash and there will be no change to my account. Credit One will revoke your flexible facility and will re instate the facility under their own condition. Who really want to do banking in this manner.

40

I withdrew R 1500.00 from my account at O R Tambo international airport FNB ATM. When I returned home I had checked my phone the first sms was R 1000.00 that was "withdrawn" from my Easy account which did not state the location of where the funds were withdrawn. 2 May I went to the FNB branch in O R Tambo airport and showed the consultant the sms I received of the R 1000.00 that was taken from my account - the consultant then took my card to check my statement, she advised me that the R 1000.00 was frozen on my account because I had gone to the wrong bank.

I then had to fill in paperwork for the funds to be released back into my account within 7working day. 11 May I then went to Birchachers mall in Tembisa the consultant told me that it was a technical/system error from FNB. She then made a call and advised me that the investigations department only received my documents on the 11 May and I should now start counting the 7 working days which was not informed to me at the O R Tambo branch.

12 May 2016 I had to make another trip to the O R Tambo branch who told me the same story that I got from the branch yesterday. This is becoming a huge inconvenience to me and I do not see why I a client of FNB has to wait 7 days for money that shouldn't have left my account in the first place. Your technical/system errors and I am the one suffering from this all - what is the reason for the 7day wait when your system is bad. I cannot wait another 7days for my money back.

40

My mother passed away on 2-11-1016, my sister went to the timberline branch of first national bank of Fort Collins, they would not deposit the checks for my mother, my sister called me, and I came over and the people at the bank were very rude to me, they even escorted me out with a security guard, because I was upset. I took the checks to another branch of first national bank of Fort Collins Colorado and they deposited them in a friendly manner. Angie the bank manager of the 205 oak street branch.

Angie deposited them under customer deposit. I was very satisfied (she is the only one at this bank with customer service skills). I complained to Karen Sorensen the manager of the bank managers about the timberline experience, I got a voice mail back from her that said, I would not be treated this way at the timberline branch any more and she took care of my complaint, she told me this many times and not to call her back, because, it was taken care of. This was BS.

I tried to deposit 2 checks today with Brittany, one from the State of Colorado and one from Wells Fargo for a total of $35.00. Brittany deposited my two checks, I went home. I looked at the online account it said forced deposit. I called Brittany and she was rude, and said she would not change it to customer deposit. I called Karen Sorensen to complain and she said Brittany did everything correct, she was also rude to me. She also took away the online access to my mother's account. I called Mark Driscoll, Karen's manager and he agreed with Karen, he was also rude to me.

40

My credit card has been declined now for a few weeks. Sometimes they don't work for whatever reason, so I was not concerned unduly. Today I phone to find out why it has been declined yet again, to hear that since I haven't FICA 'd it (again). All very well. I was told that I was informed last year that the FICA was due. No I wasn't. Before the bank blocks your card, would it not be polite to put it on your invoice, phone you, email you or one of those other really convenient methods and save their clients the embarrassment? Does it actually matter to the banks that their clients are what keep them in business?

40

I went to open a savings account at FNB Welkom today. I know its end of the month and busy at all banks. When you want to see a consultant you need to write your name on the register. After waiting an hour (my whole lunch time) I asked a consultant how far I am on the list, she said there is still 4 people before me. On the sheet I saw that there were already 6 people helped after me. Why am I writing my name on a register if the people is not assisted accordingly? Very poor service. All the advertising is false! I will never go back to FNB and I will not recommend it to anybody.

40

On 20 April 2016 FNB Bank confirmed it had received an instruction to transfer the sum of USD 2,500 from the account of Asia 2 Africa PTY at Barclays Bank Zimbabwe Ltd Account number. The Trace ID is FGLC3WVE. I received the Notification of the Payment which is on the FNB Bank letterhead. However until today the 27th April I still have not received the funds in my account. When Barclays tried to trace the transaction using the given Trace ID, they can not find the record of that transaction. The bad thing is I have written to FNB Bank and no one seems to be interested in responding to my inquiry. I don't know if I have to approach the courts or the media to get a response. I should have received these funds on the 23rd or 24th, I believe someone at FNB is sitting on these funds or has stolen them.

20

On 23 March 2016 I received an email, informing me that my cheque card will expire at the end of April. I had to visit my nearest First National Bank branch to apply for a new one. As I am staying in Swakopmund / Namibia, the local FNB branch informed me that they can't help me and I must get in touch with my branch in South Africa. Dialing the phone number which appears on my monthly statement, did not work in spite of several days' efforts. Only after phoning a friend in Leeudoringstad (Lds), I learned that the "old" telephone number was replaced by a central one. When I eventually reached my branch, an official named Joey Kok told me that this branch can only issue my new card if I collect it personally.

Well, nobody in his right mind would travel from Swakopmund, Namibia to Lds, South Africa - only to collect a new cheque card! Joey then kindly gave me a number in Johannesburg, where I got through after a long wait in the Queue. The officials referred me to other persons several time, until one gentlemen advised me to phone the Fraud Desk at 3691189. There a very helpful lady with the name of Lucretia listened emphatically to my predicament and said that she can send me my new card to Swakopmund, if I give her authority to subtract R181.68 from my account, which I gladly accepted. (Lucretia gave me the reference no. RL160401601457). On 8 April 2016 the Courier delivered my card, which I tried to use according to the written instructions - to no avail!

I phoned Joey in Lds again, who advised me to still use my old card until the 21st April, after which the new card would surely function. But this too did not happen. So I went back to the Swakopmund FNB Branch for assistance. I really can't recall how many phone calls they, as well as myself have made to the Lds Branch. We were just referred to other departments in South Africa,or internet banking. My wife, who is usually doing my internet transactions, was told by one Gomotso, that our electronic banking facilities were stopped due to the fact that I did not use it often enough. She wanted to open the facility that we can change the password, but we still cannot do this either.
Last Monday, I overheard an FNB Swakopmund -official (Ms Juliana Doyle) urging Joey Kok and her Administrator Anthea Marais in Lds. to please only "acknowledge" my bank card, after which Juliana could activate it. To provide positive identification of myself, Juliana even scanned my ID book and new cheque card, sending these together with an official e-mail request for acknowledgement. Up to this minute there was no reaction.

On 24 April my wife sent another request in my name, triggering an answer from getbacktome@fnb.co.za (Reference No: 63IRMOKV) with the undertaking that I would be contacted within 2 working days. Nothing has come of this yet. Also the phone number 087 575 9404, which we alternatively could use, did not function at all. Being a client with FNB since the time, when it's name still was "Barclays Bank" I was always impressed by its professionalism and friendliness. Likewise, I fully understand and appreciate FNB's safety precautions. But a helpless pensioner who trusted this Bank throughout his working life, should not be made victim of his Bank's safety policy, least of all in a routine matter like the renewal of a bank card. All I am asking you, is to please restore my right to have access to my own money without any further delay.

60

I want to make deposit of R12000 at ATM. ATM took money and give slip saying your cash deposit was unsuccessful. I must wait 12 days for money from FNB. It's not acceptable.

80

I was the victim of a fraudulent scam in Aug 2015. Since then nobody from FNB Fraud department has contacted me, despite my enquiries to them. The SAPD has confirmed that the perpetrators used fraudulent ID documents to open the accounts at FNB. Its assumed that those accounts has been closed by FNB, but no refund to my account has been done. SAPD Germiston also phoned me, indication they might have allocated the perpetrators, which is conduction the same fraudulent activities, which increase the trust, we as the public, have in them. But its with utmost disappointment that not a leading banking firm like FNB, doesn't even respond to this case, let alone transfer the money back.

40

Nedbank and African bank debited my account even after the NDA told them not so now its difficult to reverse that money. We've been try to contact FNB but no one picks up the phone. I went inside the bank they told it takes three day for them to refund me please help me. Has anyone successfully filed a grievance against First National for this?

40

No sense of agency from sales and services. We had around 50 people in the branch waiting for service with only four staff members to assist.it looked like we were at some traffic department and really think FNB is starting to take it's customers for granted. First National Bank in wonderpark must get it's act together now or risk more angry customers!

20

I am experiencing the WORST customer service at First National Bank I have ever experienced. On February 13, I drove 3 hours from Washington DC to Harrisburg, PA for the sole purpose of closing my bank accounts. I was met with, "We can't close your accounts until Tuesday because we don't have account totals." Seriously? Way to plan for the merger! I signed all the paperwork and was told they would mail a check on Tuesday, February 16 to my temporary residence in Thurmont, MD.

It's only 80 miles away from Harrisburg so should have arrived the next day. Wednesday, the 17th came and went. Thursday, the 18th came and went and still no check. I called Friday, the 19th and was told the checks weren't mailed until Thursday and should arrive early this week (Feb. 22 or 23).

It is now Feb 25, almost TWO WEEKS after closing my accounts and I STILL HAVE NO CHECK. I called again this morning and talked to the bank manager, Lauren, and was told that the checks were sent last Thursday, the 18th, not Tuesday as promised, but they went to a main bank or corporate or whatever in Pittsburgh first and would be sent out from there sometime. "Probably Monday or Tuesday she said but that was a guess. She did not verify that they were indeed sent out."

Meanwhile, I have $50 in cash to my name which I used to open the account at the new bank. I have an overdue credit card which is now maxed out because I have no cash and the best part is I now owe a late fee and all the interest on it because of this whole screwed up process and the repeatedly being lied to. I also have no way to pay my electric bill or buy groceries. Way to go First National. I clearly made the right decision to close my accounts when you bought out Metrobank.

40

I have been using an First National Bank corporate account till I changed the account to another bank. I could not be able to pay the bank charges since they didn't allow me to close the account. I'm now owing about 4,000 charges but still they say even if I pay that 4000 they won't cancel the account? Am I forced to use your bank? I'm under debt review and this is too much for me.

40

Good Day, I got money and got the sms that it was in the bank but its not reflecting in my account. What could possibly cause this? The transaction is always going in on the 1st of every month.

40

I asked for advice from the First National Bank customer service number in about 2009, where I was not contacted back as promised. I left it and used alternative method of advice to solve my issue at that point in time. Last year November 2015 I contacted them again for advice and assistance. I received no feedback, despite of my emails requesting feedback regarding my last discussion with them. In the beginning of January 2016, I informed them to cancel my law on call subscription, due to non existing service delivery. After all one cannot continue paying for a service without deliver of that service. I was informed via sms today that I require to pay firstly my December subscription fee, as they did not deduct it, and secondly my January fee.

I refuse to have any further deduction made from my account towards Law on Call. Not only do they have a dismissive attitude towards their clients, but they want us to pay for their mistakes. Sorry will do. For me it is not about the R55 it is about the principle and the disregards law on call shows the clients. I tried to contact them via email to inform them that I have proof that I have stopped the subscription, email address issued over voice mail was incorrect. At the same time I forwarded the same email to the last email address I received my cancellation form, as they need to surely inform the necessary people that I have cancelled. All I received in return was what as any aggravated client will feel a sarcastic reply "customers end application enquiry only".

Surely if they did the job then I would not need to inform them I am not due for January payment, neither would I have to hold on for 10min to speak to someone. If this is a bulk sms then maybe fnb should rethink their sms wording. I am not paying a cent more towards law on call, not for their own mistake and definitely not for absent service delivery. After more than 20 years being a client of FNB, I have never been so appalled by service delivery, and I am contemplating taking my banking and home loan to a bank that treats their clients with respect and where clients matter.

40

I have made payments on my FNB cheque account monthly, acc was handed over to Attorneys Blake and Associates but now all of a sudden I get notification acc handed over to Debt-in collections. FNB don't communicate with clients, acc is handed over to two different sources and FNB don't check properly as to whether client is paying account. I have proof of all my payments.

First National Bank need to learn to communicate with their clients and stop moving accounts around to different collection companies. This is frustrating and annoying. I am so glad I don't bank with this incompetent institution.

40

When I arrived I was never introduced to your new system of taking number from the door. When your staff realized that I realized by myself that I need to have a ticket, then stupid illy she wanted to help. I always trust FNB with money, but not now.

40

The ATM at the Fairways on Main Centre in Howick, KZN, needs urgent attention! I am in a wheelchair and find the following problems that render the facility unusable: 1) The screen is too high, 2) The screen is sloped upwards so that it reflects the sky and sunlight, and 3) Because of (1) and (2) above, the various prompts are literally invisible. Today a very tall man came to my assistance but even at his height he had to shade the screen with his hands before he could read same - which eventually led to the discovery that the damned thing was out of order anyway!

The following steps should be taken as a matter of urgency: a) The screen height must be lowered, b) The angle of the screen must be altered so that is sits vertically and, c) Some form of awning must be installed to prevent the sun/sky causing reflections on the screen. Thank you for recognizing my complaint.

40

I logged a complaint about Woodmead bank and the manager about a service fee that I’m charged for that I am disputing as I was not informed of the fee. I received a call from Bheki Ngiyani and I was highly disappointed in his service. I got a call from Dima at the First National Bank corporate number on Monday saying she is dealing with my complaint and will get back to me in 24hrs, we are now on Friday and I have not received any call regarding my complaint.

I refuse to pay the service fee as I was not informed of how much it would be, if I was advised of how much the service fee is I would have done online banking, I am disappointed in the service I am getting from FNB and I’m at a point where I feel like moving to another bank now, I want someone who is going to assist me to sort this query out, Dima gave me her word she would assist and clearly that was a lie, I don’t want a call from woodmead branch because they don’t know about customer service.

40

Does First National Bank have a dress code for its female employees? If not, it really should. I get so tired of going in to do a transaction and having the female employee leaned over working on my deposit and her cleavage falling out of her top. Literally. I bank at the store on N. College Ave. in Fort Collins. I finally asked the gal as of late if she realized just how revealing her top was? She coyly said "Oh really?" But you knew she knew. I don't know if that is their way of trying to hit on male customers or just dressing flirty.

This is a bank not a Hooters and if that is what we wanted to see, that is where we'd go. But I for one was really glad it was me not my husband at the counter and I'm not sure I would ever have my husband step into the bank truthfully. The poor guy would have to stand there and look up at the ceiling to be polite and not stare. Could you all please change your policy on how the female employees dress? Please let me know what you decide. Thank you so much. It's also got to be difficult for the married male employees who work with these women too. Thanks for listening. I know you don't know if customers don't tell you. Otherwise and for all the females who keep their tops in their tops I have been very pleased.

I could have taken an image but I might have been arrested. The FNB corporate office should change their policy asap!

40

I applied for a home loan at First National Bank two month ago. Was given approval and all documents was done and signed at Fnb, agents and two lawyers, on the final day last week I received a sms that they decline the loan due to a credit report on my wifes name from 2013 and stated written off on the report, my wife was re trenched and handed in all documents and now after two years she found this out, I personally have a credit card, overdraft and is a premier account holder with good credit score., why can't they do a motivation for me, I don't understand, I pay more rent as I would have pay a bond, I think Fnb corporate office is very unreasonable and even after we have a lawyer to write to them that the furniture store have unlawfully put her name on the report. Fnb could have helped, they could have seen how they can motivate but they just done care for a normal account holder. It is sad that they don't wane help.

40

I was called by First National Bank customer service center to offer me an over draft facility. Agreeing that this was a good idea we went through all the questions, credit checks, I was told I qualify we agreed on an amount, we probably spoke for 15 minutes. At the end of the call she assured me all was in place and had to ask a few questions that needs to close of call. One of them was, can First National Bank use your information going forward to market new options, and I said no. I was then told, sorry you cannot now get the product as you said no. Really? What nonsense then why did you waste 15 minutes of my time. Please listen to the call as it is recorded.

40

On 10/27/15 I made a deposit of 200.00 dollars to my account. I asked for more deposit slips. I told the lady who deposited my check to take the 6.50 out of the check I deposited. She said OK. She did not tell me that they do not receive the money for the deposit slips. I do not use checks only my bank card. So every time I use my card I check the balance at their ATM. I received my deposit slips on 11/2/15. Thinking the lady had already deducted the 6.50. Because of not being informed by her that it would not come out immediately. I checked my balance on 11/3/15. And saw iI still had 17.39 So I spent 11.98. On 11/4/15 the deposit slip money came out because of being misinformed I was 1.09 short for my deposit slips. I received an overdraft letter on Monday 11/9/15. I immediately went to the bank to try to straighten it out and explain to them the only reason it happened was due to the fact that I was not aware or informed by the teller that the deposit slip money would not be removed immediately.

And was led to believe she was already taking it out. had I been given that info from the teller this would have never happened. I have never ever overdrew on any account that I have ever held. I was then told by the manager that it was not their job to inform me and it was my fault. I then said to her once again, "that I told the cashier to take the deposit slip fee out of that check I just deposited and the teller said OK". By her saying OK, to me meant she was deducting the deposit slip money right then. It was a simple misunderstanding. I was told again by the branch manager that it was not her problem and they were not willing to fix the issue. I don't have a lot of money I am disabled going through a disability claim and the only money I have for me and my son is four hundred dollars in child support that I get monthly. Now their try to charge me 12 dollars every 3 days. The 1.09 I was originally over is now 50.09. I don't want to have to let it go to collection. And don't understand how they can treat a costumer so badly it sickens and saddens me.

60

My First National Bank complaint is regarding billing and late fees. I have been having an ongoing late fees lasting over two years or so. When needing an timely sensitive loan from another cooperation I attempted to pay off all late and other fees to this company totaling over $2230.92 which I've paid recently only to find that they claim I now owe an additional $726.62 on the account in CPI fees. I asked once again to speak to the customer service account manager and asked why these fees weren't discussed when I paid the 2230.92 and he stated that at the time they didn't serve as importance due to the fact I didn't specifically ask about CPI fees as if they weren't a part of a total balance. I believe he did this so that they might further collect interest on an unpaid balance. The other accumulated late fees were said to be due to an increase in a CPI that caused an outstanding balance.

60

My original post was regarding not receiving a debit card as of 9/21 after opening an account on 9/01. My card was over-nighted by a different branch as promised, at which time I stopped in my branch ( in Sarver, PA ) to choose a pin # and explained how I'd finally gotten my debit card. I was first told i HAD to wait for one to be mailed to me ( which I knew was incorrect) then..after finally being given the option to choose a pin I was told to wait an hour or so for the pin to be active. Not once during this visit was I offered an apology, an "I'm glad you got this taken care of"....NOTHING! Now...today...October 2, I was left a message by FNB Sarver ( no it wasn't even the manager ) stating my debit card and pin had arrived at the bank and to pick them up at my convenience......WHAT is going on in this branch?!!!! There should be an option for a 0 star rating. ridiculous and frustrating. Afterthought...the entire time I was without a debit card I had to go to the branch and write checks to cash in order to withdraw money from my account because the teller claimed they didn't use withdraw slips......Where's my compensation for my inconvenience?

40

I opened a new joint account on 9/01/2015 at FNB of Sarver, PA 16055. Twenty days later and I still don't have a debit card. Thankfully, it is now being over-nighted to me as of today thanks to the help of FNB's Natrona Heights, PA branch. As I was told, the manager at the Sarver location assumed a new card was generated upon opening a new account as was the case at her previous employers. She is fairly new at the branch, honest mistake. I was told there was a new card ordered when I called to inquire and she apologetically informed me of her error. My significant other ( whom I hold the joint account with ) inquired about the cards status today ( 9/21/15) and there still hadn't been a card ordered. I find this very frustrating as I use my debit quite frequently and not having one due to repeated errors has been an inconvenience. I felt it important to alert you to these errors in hopes of avoiding these issues in the future.

20

I access my money in FNB for 3 months now. After they lost my card failed to issue me a new one because they forgot to take down the 4 last digits in the old card. They suggested I open a business account which I did but the consultant who was supposed to give me my card lost it again. They then made me a new card but failed to transfer money from the old card they had lost. I spent the whole night at their branch in Revonia Friday 31st of August, with a consultant who was trying to resolve my problem. At one point in the morning we managed to withdraw R5000 which she deposited back using an atm and I left with nothing. Monday they told me they have failed they will transfer my money to my ABSA acc, today I find out they deposited a cheque which means I have to wait another 7 to 10 days after all this time. I really cannot afford to wait this long, I have a medical condition and its getting worse, I really need this money.

20

Unacceptable behavior on phone, First National Bank customer service told me that “I'm lucky he did not take all my money, he only took half”. You will surely pay for the bad attitude on phone and rude behavior, rude responses. I want FNB to present qualifications to me the public, and I want a letter from FNB corporate HQ to say they are sorry for the telephone manor of the reps. He was very rude with bad ethics, I also want the recording of the conversation, as we are taking the matter further legally, and FNb need to indicate the status of all their staff giving advice to clients on phone, or email, or sms.

I demand FNB management making contact and explain poor employee attitude, and the reason for his behavior. I want senior staff call me back, or authorized persons please. The matter will however follow legal route, if I do not get feedback soon enough, especially the fact that I want to verify qualifications. The fact that money was unlawfully taken out my personal account, and no arrangements were made is my objective regarding complaint.

20

The owner of the house Mr Lodwick Maruping and the majority of Teanong, Tembisa residents were offered the so called low cost housing by the Department of housing and financed by Khayalethu Home Loans and First National Bank in 1990. Condition of the Houses were extremely poor. Houses were just one door house with no proper ventilation, poor indoor toilet with little and no privacy, poor walls construction which caused severe cracks. Mr Maruping Lodwick decided to rebuild the house since the condition of the house was a danger to his family, when it was windy the walls would shake and in rainy times it was just a disaster. He built the house to suit his large family of five kids and wife.

Poor Teanong Community decided to confront the Khayalethu and other related parties and wrote numerous letters to get attention to address their complaints regarding the poor state of the houses, their complaints were not heard at all. They were taken from pillar to post in order to get results but all efforts were in vain.

Teanong Community resolved by withdrawing from paying minimum amount agreed upon in order to draw attention to their complaints after more than ten years of paying on the unsatisfactory constructed houses. There were numerous memorandum which were sent to Khayalethu and is aware of the bad effect it has caused.

In 2010, Lodwick Maruping being hospitalized as he was involved in an accident was in shock to discover that his house was sold by First National Bank Bank. Bank never mentioned or sent any letters demanding/stating that they have taken over from Khayalethu and they are the owners of Teanong Properties. Mr Lodwick Maruping was summoned to court to evict the house immediately after occupying the house for more than 20 years. The sheriff were summoned to confiscate all his furniture outside and most of his assets were damaged and destroyed.

At the moment is sentenced TWO Years in jail since from March 2015 for trespassing the house that he occupied for 20 years. He went many trials with magistrate in Tembisa endeavoring to elucidate the unfair and cruel situation for Teanong residents and his situation. Now, since he is jail he cannot be able to fight back thus the reason I wrote the letter to try get assistance.

This condition has caused major implication in his family, one sad instance is his late eldest daughter who passed on 2014 without home to bury her. All other kids were affected badly in such way that some quit from school and to make a living and to keep friends one of them is a drug addict, who the father took for Rehab until he is jailed and cannot be of assistance to his child anymore.

We plea for him to be released from jail – reason being that his health is deteriorating due to side effects of head on collision accident that he suffered and we also request that the house be re-claimed back to him.

60

Morning. I'm a Client of FNB Namibia Windhoek Main Branch I have apply a Visa online. From my Card wise account so the transaction was Block by FNB. And I have received a text since the 4 June 2015. Saying reserved for Purchase I UK visa. And the Amount of the Visa was 2664.00 Rand. So I went to my Branch to complain. They have gave me a form to fill in. I did. Is almost 3 weeks.

Time I have not receive my money back in my account. I went there this morning they said the Problem is First National Bank South Africa. I want to know. What is making a delay. Because I need to use that cash to pay somebody who use Standard Bank. Since Fnb Namibia said I cannot use my Visa debit card to pay online my visa.

20

I made a R150000.00 fixed deposit on Saturday 23/05/1015 at First National Bank Stellenbosch with the understanding that I will get 10000 ebuks in return only to find out that it is not so. I apparently did not open the account the right way. to me this is not right. Is my investment not big enough or is this another scam going around.

20

I have a business account with FNB, tried to open a personal Acc and was told that my ID was listed with MFC. I followed it up with MFC since I was mistakably listed. MFC provided me with a letter stating they have instructed the South African Fraud Prevention Services (SAFPS) to remove the negative listing on their system. It's now more than ten days since I have forwarded the letter to FNB (Wonderpark branch)...my life is on hold now and I need to move on, can someone out there help or I'll have change this bank

40

I'm banking with FNB for the past 10 years,i have a personal acc and a business account. I didn't apply for motor finance for a small amount of R179 000.00. FNB reject my application instead this happens 8 years ago also and ABSA bank gave me a loan,please tel me why. 9 years ago FNB reject my house loan and Standard bank approve, please tel me why. Now FNB reject again and Nedbank approve my application,please tel me why. I was never was blacklisted or on it in my life whats your reason. I have also account with Nedbank, Standerdbank, and ABSA. I will pay up my overdraft with FNB and move my Business and Personal account to other bank. I'm waiting for your response.

40

Can not get hold of First National Bank pay roll to fix an issue with my account. Customer service so far has been poor at best. Can't contact anyone there at corporate.

20

Went to bank on Friday 10april. Money was fraudulantly taken out of account. Advised the consultant of all transactions which was fraudulent. Was told manager not in but will be contacted Monday 13april. Did not get a call - went into branch after one o clock . Spoke to customer service which advised that the manager is stil dealing with the query, and that we will be contacted by the end of the day. Husband was contacted on Wed 15 april to come in and to again advise which transactions was not done by him.

Went to branch on Thursday 15april with all the information required. Someone advised him the signatures on the transactions was his signature, but they will give feedback in 3 days. I phone today 22april to find out the status of the query. Was told by Charlene (receptionist) that they told my husband last week that the signatures was his. She told me if he wants to know more that he needs to come in again. We are not allowed to speak to the manager directly, and I am getting very annoyed as we need to pay our debts, and we don't get a positive answer from this branch. If the investigation shows it was us that drew the money, they need to tell us that so that we can get our laywers involve , because the money was not drawn by us. The service at Parow branch cape town is pathetic.

40

Please help and tell me what I can do, This afternoon I went to an garage and inside the store were an small atm and I used my card there to withdraw R 1000, and it only through out an slip and no money. So I Through the slip away because I thought there were maybe something wrong with that atm, So I went to another atm and withdraw R1000 again and received the cash. when I got home I saw both the R1000 first the one at the garage went off my account and the other R1000 also, I told my wife about it and then she explained to me how the atm at the garage works that I must give that slip in at the cassier to receive the cash. There where no sign at the atm informing customers the steps to take, and this were a first for me to see an atm working like that. So now I what your help, please tell me what I can do about this problem.

40

A disappointment when FNB could not give me a referance letter regarding my home loan which is up to date because I did not choose them for my second home loan.

60

I have been banking with FNB for about 4 years now and at that time it was the best bank you could ever find. 3 years ago I wanted to buy a house, they could not assist me as I had no accounts. I applied for a loan and I was paying it monthly. FNB called me and they offered me a credit card and an overdraft in my account of which I did not have a problem with. I was paying these accounts regularly until I realized that the was amount which where added in cheque account monthly, I called I requested for an explanation, no one could explain it. They told it was my penalty fees but I did not understand why was is it done weekly. I then decided to put my salary in my savings account to monitor the cheque account and it stopped for a while then I started paying my overdraft manually more money was added weekly. I logged a query in regards to this it was not sorted till today.

I was admitted in hospital because the stress they caused me, I could not get a home for my children and now they ruined my credit score because every month they expected me to pay additional amount that they could not explain where they coming from. I am a single parent and a breadwinner and paying R3000 to R4000 (penalty fees) to cheque account, no one could explained how it jumped from R600 to R3000 but I'm still expected to pay the amount. I was harassed by consultants, team leaders the works and they even took out money from my Pocket savings account and made it look like it's my fault. Because all this painful ordeal I nearly committed suicide as no one wanted to assist me or even understand me. I'm a very responsible person and I deal with my finances responsibly but FNB ruined my life and now I'm trying to get everything back on track they still making it difficult.

One of the consultant from cheque collection managed to investigate this matter and she confirmed that something is wrong with this account and she sent it to the manager to assist. The team leader that was dealing with the query was very rude and he sent me a very rude demanding letter before he could even sort out the query. Most of FNB employees are arrogant, rude and heartless very lazy as well because they wanted me to do the investigation with 3 different FNB department and give them feedback only then then can be able to help me. I have asked for recording, I was told they can not find them. Can someone please intervene as I can not take it anymore. They ruining my life.

60

I would like to express my sheer shock n disgust at the service I have received from your institute. I recently had a delightful experience of being short paid at an atm in Ashley , Pinetown. Seeing as it was over the weekend and the bank was closed , I proceeded to go to the nearest branch during the course of the week. To my surprise I was told it would take more than a month to have my query resolved. Further more , I was given the number of the atms department and asked to contact them myself. My friend , who happens to work for a competitor bank , assisted by contacting the claims department.

We were advised that we needed to contact the branch , as they don't deal with customers directly. After many calls , at my own expense , I received no joy or even any feedback. The consultant was never available . He called back after a whole week , to say , he didn't receive any feed back. During this time however , the atms department manager , Debbie , advised there was no escalation to her and only the branch could assist me. For a bank , whom I loyally support , I'm disgusted at the service standards ! Further more , how beneficial is it to have electronic systems , when they do not work effectively. I am not crying over a measly R20. But an amount of R600. I find it miraculous that such an amount could just disappear .

What shocks me even further , is how many other people receive the same treatment and how many customers are being robbed of large amounts daily. Never mind the bank charges, we consent to that , what we do not agree to is : being short changed and receiving slap dash pathetic service , for which we personally bear the cost. The next time , you think of doing a " hi its steve ad ,be sure to advise customers that you make affordable banking for them , by ripping them of during withdrawals as well as making them to the job of incompetent staff.

40

This bank must be the ultimate in shoddy service and poor communication across all departments (bar our Private Banker, Saris and the rest of her team who are very efficient and helpful):

FRAUD DEPARTMENT: On 9 April I experienced unauthorised activity on my personal bank account. An amount of R440 000 was fraudulently transferred out of my account. This was immediately picked up due to the In Contact notification. My husband made numerous attempts to get through to the FNB Fraud department, with absolutely no response.

The phone either rang off, was not answered, or the calls were cut off once he finally managed to get through. Fortunately we have an account with Private Clients and thanks to the wonderful assistance of the staff in this department (Saris and team), we were finally able to make contact. At first the response was incredibly nonchalant and non-caring. In desperation, Saris managed to block the receiving account as well as my account and the money was transferred back.

I was then given a new profile and password days later. A few days later I could not access my account again, only to be told that it had again been blocked by the Fraud Department – without any notification to me….. Surely the Fraud department should have communicated this? After much effort , phone calls and frustration, they finally agreed to give me access again (nearly 2 weeks later)!! To date we have not received any further feedback from this department.

ONLINE BUSINESS BANKING: Almost 2 years ago, we decided to subscribe to business banking. An appointment was set up with the relevant department in PE. When I arrived for the meeting, they knew nothing of it (even though I had written proof of the scheduled meeting.

We were told to come back on another day as they were not ready for us (not very practical when you live almost an hour away). Eventually they conceded to postpone the meeting by a couple of hours to prepare! Weeks later they were still unable to load my recipient details and could not set me up as requested. After much fruitless communication, the decision to migrate to business banking was abandoned. Not once did we receive follow-up calls or any further support or communication from them. In addition I received an invoice dated 3 months prior to the date of my training meeting!!

E-WALLETS- We are farmers and decided to implement the e-wallet system in order to reduce cash handling when paying our staff. In order to use this system, business banking is required. Once again, 2 years later we set the ball in motion.

Because of our disastrous previous experience with this, we specifically requested that we not be given an inefficient consultant. To no avail – we received the same online consultant as before! We made sure we made contact with the Matti van Rensburg (New Business Online Portfolio Manager ) in this regard. Her then appeared to be constantly unavailable. The only way to finally receive a response was via e-mail.

The problems started almost immediately. This time round the consultant set up training with us on our premises (no charge). She arrived totally unprepared (even by her own admission), and basically a good couple of hours were wasted with nothing being accomplished. In addition no material or contracts for the e-wallets were on hand. The documentation sent through days later was totally illegible. Finally after another fuss and another few more weeks, we managed to receive contracts we could read.

A second meeting was set up. Again time was wasted due to the fact that my profile was still blocked due to the fraud (surely someone should have picked this up)? In addition, once I managed to logon , it was discovered my contract for the e-wallets had not been set up, and I was unable to receive any practical training on this.

The following day I was able to finally load e-wallet recipients, but could not pay them as the folder was not available online. We advised FNB that payments had to made the next day (pay day). They assured us they were working on the case and would give us feedback. By 11 am on payday, the issue had still not been resolved. Our numerous calls to Hillary and Matti were not answered.

In a nutshell, we were unable to pay the staff on schedule and had to put last minute efforts in place to pay out in cash (this now at 1:30 pm with no further response from the online team). This included hiring a private security company at our expense to assist with the payment (security being the main reason for us wanting to use e-wallets).

ADDO BRANCH- The cash was then requested from our local Addo Branch. And guess what??? They could not supply us with the correct denominations – they had run out of change (this is at 2pm on Friday). The mind actually boggles!! We then had to drive round Addo, begging and borrowing cash from the local businesses! All in all, a very stressful and disappointing expe

20

I have taken an overdraft with FNB however they are not treating me like there valid customer.The agreement was that when I take an overdraft the will deduct the money the day of my pay day which is on the 25th of every month .Know im suprised this month there is moneey that was deposited into my account but FNB to the money.

Why are they deducting the money while its not even month end that is not right and that breaching their own policy ,because irrespective of the money is deposited into my account they were not supposed to take that money .I want that money before the end of today because I had a purpose for it.I want my moneyIf that money is not in my account before the end of today I will go higher to the directors and explained what has traspired you dont treat me well .

I have a mined of switching to the other bank because im not well come in FNB .I =f they do this now what about in future im going to struggle and i can trust them anymore.I want my money.

40

I see a lot of people are happy about the way their banks threat them sayin fnb is so good to them or even the ather banks.but I have a very poor experience with FNB I am thinking of changing banks it can’t go on like this they always say they can’t give me a personal loan due to affortablty but when I look at the loan calculators I see that I can affort it. And no one even calls me to ask me if they can help that is not the way a bank should be no way I am seriously thinking of changing. Because fnb does nothing for me

40

I entered FNB Selcourt at aprox 12:20 on the 2/04/13 to make a cash deposit for my Son. Being lunch time, one would accept a short wait. A gentleman in the line in front of me VERY politely approached your “new” manageress saying the line had not moved in 15 minutes and that only 1 cashier was available. Most people use their lunch hour to do banking so I understood his concern.

At this, a Mad woman from Bornia (your Branch Manageress) came stampeding out of her office screaming at the client, saying “can’t WE eat! We want our lunch!” She did not stop screaming and the entire bank was witness to this crazed woman who obviously should not be in a managerial position as “the heat is too much for her”.

She continued making a scene as to how the clients are impossible and disrupt their lunch break. At this, she grabbed a staff member and shoved her in the seat to help these “impossible” clients. (Still screaming on and on about eating and a why can’t the clients wait even 15 minutes in a line that doesn’t move! She then proceeded back to her cave still shouting like a menopausal Bornian woman.

A Client opened her door to speak to her and once again, the screaming began. (At the poor bewildered client). 10 minutes later she walked out her office with another gentleman still going on about the clients disrupting “their” lunch. Now, in all my professional life, have I NEVER witnessed such unprofessional behaviour from someone in a public managerial position.

My advice is : if she can’t take the heat, get out of the kitchen and stay out. My guess is, not much will be done about THIS complaint as nothing ever is, is it!

60

I would like to know why I get charged for depositing money into my FNB account, but I was clearly told that my monthly fees are R49 p/m for everything. I paid R1000 into my acc at an ATM they charged me R6.80 and another R500 again charged R5.50. I am not happy with this, as I was told one thing now another happens.

20

Today I have contacted fnb I’m trying to get the banking details to pay my personal loan back as I don’t bank with fnb anymore. I keep getting told to phone another number after another. When I do get threw to someone they till me that the reference and the amount I had is wrong however it was agreed on that price please assist me with who to contact as my payment is long over due.

40

never in my life have i been so mad. First FNB is putting a prooduct on the market that is not working and they are fully aware of it as the staff at branch level and in stores like Pick and pay can tell you this. Two months ago I opened a FNB smart account(savings) and i was told this is the type of account that is cheaper in cost if you do your transactions at Shoprite and Pick a Pay and via cellphone or internet.

This is totally not the case. Since i have this GOLD card it caused me more problems that any other before. I wanted to used it to put feul in my car, when it was time to pay the card was swipe and did not want to work this was not the first time but this time i did not have any other cards or cash on me and the car was all ready filled with R200 worth of feul and the manager at the patrol station didn’t wanne allow me to drive my car back home to get some money.I had to walk for more that 45 min back home to get money to pay for that feul.

Finally today was the last shit i took from this bank thats claiming “HOW CAN WE HELP YOU”. I took the card back to a branch in Eerste River and they said its not them who issued that cards and they dont deal with that type of accounts but they can let me talk to the branch that issued the card,after they where unable to reach that branch they put me on the line with customer service which did not help me at all. I was in the bank for more than a hour and 30 minutes and still my cards is not working

NOW I BEG OF FNB to call me back so i can close this account maybe you guys will get that right.

60

To Whom it may concern, I’d just like to share my experience regarding the staff of First National Bank! Firstly I’d like to be apart of this bank so I did my necessary homework and have had my email linked to the recruitment sites, on a daily basis I receive current vacancies according to my resume applicant, twice I’ve received emails stating fnb durban is currently recruiting bank tellers. I was unsuccessful with opening the link from my blackberry as my laptop crashed, being unsuccessful in corresponding to this vacancy I had given First National Bank a call at the Overport branch and Isipingo branch as I was unaware of which branch was recruiting, dissatisfied to say that both ladies I’ve spoken to regarding this vacancy was arrogant and unhelpful.

My point of argument is the service and mannerism that these 2 ladies have, it really doesn’t give the bank a good name, if a person like myself whom needed direction to apply for a vacancy at the bank and got dissapointed with service, how does clients get spoken and helped to? Does First National Bank clients only get a good service and direction to stepping forward? With regret I have removed my email from these recruitment sites as I am offended by these staff members who has failed to help assist me.

20

I was told that I must open a cheque account because I no longer qualified for a Savings Account when I started working, I had to take my pay slip to FNB, I was told that the only charge that I will pay for all the transactions that I make in month is R60.00. I’m not at peace now that I am charged Cash Deposit fees and other fees that I do not understand and none these fees is R60.00. I am even more angry that you charge these fees even twice in 1 month as long as have cash in my account, what does FNB expect me to do about this?

60

Unable to get a personal loan or overdraft facility. I have been banking with FNB for years however I cannot get the service am getting from Nedbank and Capitec bank in regard to getting something like a simple personal loan. I understand the criteria and credit checks that need to be conducted but for a bank that claims to “help you” I have not seen any help from them. Mabye its a bank that only helps if you are in a certain earning bracket! A R1000 overdraft would sarfice seen that my salary has been deposited into my fnb a/c for the last 10 -15 years.

The only reason I have a FNB a/c is because my company using FNB so any transfers from the company to me is intimidate. I might sound bitter but u bet your bottom dollar that I would not recommend FNB bank or any of its products to anyone.

40

I received a message from FNB support number saying that they are upgrading all FNB accounts phone number used was 0822222221. A while later I received a call from the same number telling me that I qualify for R5500 loan and can be tranferred to my account right away but I refused. After hardly 5 minutes I received a message saying that R1500 was withdrawn from my account at Vaal Tech. I was at work at Johannesburg Department of Agriculture abd Rural Development, I rushed to the nearest bank to further discover that a loan of R5500 was made on my name.

Please find out what happend and resolve the issue urgently. I was told at the bank that those people were scam and that it is posible to get a loan using AtM and again that they used my phone number to withdraw. I dont understant, I never agreed or signed anything to allow me to use or to withdraw without card. How is ti posible for FNB to approve a loan without me applying, sighning anything or did anything manually.

60

A year or so ago our cards expired. My wife and I went to our branch in rondebosch(cape town) for new cards. Now with the old cards she could draw from my account and vise verse .With the new it didn’t work. I went back and forth 5 times to have it sorted out. I were VERY upset but agred with the floor manager to a letter of apology. After this incedent I never set foot in that branch again(to afraid that I will be let down again). I decided about a month ago to change to the branch in long street (cape town). My wife spoke to the manager and were told to come in one saterday,which we did ,and speak to a consultant.

We were advised to go for the Encore option and agreed to it. We explain to her that our cards should be linked and told her what happened at rondebosch branch. We left with our temp cards and my wife first drew money from the atm which were ok ,but when she swipied her card the money were deducted from my account (accounts were incorrect). In this week we got info that our new cards is ready for collection. I went in on saterday and my dismay the account files were swopped on temp cards.

That’s not all. We spoke to the temp manager (that were on lost week)about how we could invest our money so as to benefit us,and were told that a consultant will get into contact with us and setup time and date when we could meet. I am concidering to take our money elsewhere. I do await your urgent response.

40

On Sunday the 22nd May 2011 my cellphone suddenly showed “Limited Services”, however being at Church I thought it might be a problem with MTN and did not worry about it, however by Sunday evening my phone was still showing “Limited Services”. I put my sim card in my wife’s phone and it showed that there was a “sim” card problem, I decided to leave it till the Monday morning, until I opened my e-mails, and then I realised something was wrong as money was moving out of my account at a rapid speed. I immediately phoned my Private Banker whom in turn contacted First National Bank Fraud Division and my account was frozen, but too late, the thieves had already taken R 16,000.

FNB Fraud Division tracked the EFT Funds to Standard Bank and ABSA, I also have statements where the thieves paid R 1,000 into a cellphone account. FNB Fraud Division contacted me and forwarded forms I had to complete and open a theft case at SAPS, which I duly did and sent the Case Number and completed forms back to First National Bank Fraud Division, after that I received a letter from FNB confirming the case is being investigated and will take approximately 3 weeks. After 4 weeks I asked FNB for an update, only for FNB to tell me that I have to complete forms for MTN before MTN will supply information regarding the Sim Swap, I found this strange that only after I complained did First National Bank ask me to fill in forms for MTN.

This suggests that First National Bank had not been working on this case, I warned FNB that I want my money back and will be approaching the Ombudsman. Suddenly I am advised by phone by First National Bank that my account was compromised and they will not be refunding my money and advised I should contact the Ombudsman if I want to take the case further…..all this happened once I started sending e-mails demanding my money back, personally I think FNB took offense and made a decision that my account was compromised, if this is the case how is it possible, I am a one man business working from home, and only I work on my computer, my business is internationally based and I am well aware of “Phishing” e-mails that do the rounds.

It is evident from postings on Hello Peter .com that FNB simply does not care about their Clients, but are very quick to take service fees to enrich themselves. First National Bank has all these marvellous adverts “how can we help you” should be changed to “how can we take your money”.

20

I was persueded through marketing to take an First National Bank cheque card which I did, everything worked well until last Easter weekend when I was trying to draw money and the ATM could not read my card, I tried several machines driving up and down with my car utilizing my petrol. Due to extremely intense need of money I was forced to use an alternative bank (Standard Bank). With regards to the above: I don’t believe I should be responsible for the charges as I was not at fault. All the monies that were deducted from my account whilst I was drawing this past weekend should be reversed back to my account.

I’ve been a member of First National Bank since I’ve started working and I dont want to change now due this matter. I’ve taken my old ordinary debit card which never gave me problems. Your soonest reply to this matter would be highly appreciated, as I will definitely go to Halopeter. Email: lulama.blayi [at] pathcare.co.za

40

First National Bank is completely out of touch with their clients. I have been trying to settle credit card debt from 2007 (a credit card that should have never been issued to me with such a credit limit and conveniently just a month before the new credit act) and unfortunately I did not have a steady income until 2010. I am now a Director of an medium-sized IT Company and trying to sort out my life while most banks are more than willing to help and get their money back, these include ABSA and Standard Bank, First National Bank seems to want to try and bleed you to death as long and for the maximum amount they can.

They seem completely uninterested and more than willing to rather ruin you before coming to some agreement. Today I requested a personal loan to consolidate my debt, apparently I qualified for R 60 000 but when I received the quote the interest rate was 32.1% more than a credit card’s interest. If my credit profile is that risky that you need to charge that amount of interest is that not reckless lending??? Next week I am shopping for a new bank. My first suggestion when dealing with First National Bank or any of their attorneys is to read the fine print very carefully and research the in duplum rule especially when dealing with their attorneys.

Most of us can’t afford a Lawyer but we can Google and we can spare time to present our case in the court, First National Bank can’t afford to have their attorneys appearing in court for our mere mortals, chances are if you are less compliant and more active in seeking a fair deal the “mighty bank” might just be more pliable to assist. I hope you are taking note Dr Michael Jordaan CEO of FNB.

60

I have rarely dealt with a company so lacking in customer service as the first national bank Card division. If you look at my previous posts, I have repeatedly asked for them to either fix the charges or SUE ME! And heaven behold – I was finally charged R35.23 fee for a SECTION 129123 NOTICE FEE from first national. It is now almost three weeks later and I still have no letter in my possession. How can first national bank be so incompetent? They instead keep phoning me weekly to inquire when I will be paying. PLEASE please please just hand over this account. I have sent mails, asked via the telephone, and still you simple refuse!

60

I so horrified at First National Bank ethics. i logged this complaint on this site with the FNB Customer care OVER A MONTH AGO to date all i get is the run around reference numbers. my husband’s ex is an ‘ambassador’ in a good position at First National who has invaded our privacy on a few occasions. FNB says they accept her apology i should move on as it is now CLOSED. BUT HOW CAN HIS EX CHECK THE ACOUNT WITH OUT OUR PERMISSION? Does working at the bank give you the right to access account for self gain. What has happened to client privacy, has that gone out the window. this cover up is unacceptable…FNB ‘how can we help you’ needs to be questioned.

40

I complained about my bank charges debit order on the 9th of July 2009 and was called back and told that my debit order for the bank charges would be changed from the 20th of the month to the 28th of the month, when it comes of on the 20th it puts my bank account into negative. First of all when i started using first national bank i was under the impression that the fees where R66 a month as was advertised, now I’m paying R84 a month only 2-3 months after moving to first national bank, this is not cheap. I used less bank fees with another bank. I am not happy and I’m contemplating leaving first national bank if this bad service continues.

Have feedback for FNB?

Thanks for your feedback!

Sorry. Please try again later!