Etsy Customer Service
Rated 2 of 5 Stars
Based on 14 Complaints

Contact Etsy Corporate

Toll free phone number: 718-855-7955

Etsy is a global online and offline community styled marketplace of creative entrepreneurs and inspired shoppers and is publicly traded on NYSE:ETSY. It has connected sellers/buyers with unique goods since 2005. There are 1.7 million active sellers with over 40 million items for sale. Revenues in 2014 were reported as US195million and in 2015 there were over US2.3billion annual gross merchandise sales.

To find tailored support click here. If you would like to contact CEO, Chad Dickerson, address an envelop with his name and 55 Washington Street, Suite 512, Brooklyn, NY 11201. The corporate office phone number is 718-855-7955.

The spectrum of items available for sale include home, living, wedding, entertainment, jewelry and uniquely crafted item massive and tiny. Etsy charges $.20/per item listed and 3.5% of each sale. Social support is found on Facebook, Twitter, Pinterest and Instagram.


Experienced poor service? File a complaint here!

Etsy Contact Information

Report complaints to corporate and get satisfaction

  • Etsy headquarters address

    • 55 Washington Street, Suite 512, Brooklyn, NY 11201
  • Company website

  • 1-800 phone number

    718-855-7955
  • Better Business Bureau rating

    A-
  • Customer service hours

    24 hours a day

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Top Etsy Complaints

Browse more than 14 reviews submitted so far

20

I ordered a Christmas engagement ornament in November, thinking I had plenty of time to receive it before Christmas. It is December 26 and I never got it to give to my granddaughter for Christmas. It was from Snazzy Nest and I was never told that it would take over a month to receive it (if I ever do) I am very disappointed and was not told how long it would take for this to arrive. I doubt if I will ever order anything from Esty again.

100

I ordered a pattern for stuffed elephants, simplicity pattern #7140, from Nancy's Creations, in Portland Oregon, 10 days ago. It has not arrived as of today, 12-18-2018. I have sent her two emails, and got no response either time. Ad said one day shipping, which I doubted anyway, but wanted these to make our grand kids a Christmas present. As of 11:40 am, here in Victoria, Texas,77904, I have no pattern, and have still not heard from the seller. The seller still shows patterns exactly like the one I ordered. The day I ordered, 12-08-2018, the ad said,"only one left!" I'm very disappointed with this vendor at this time. I realize that due to the timing, usps is probably over run with mail. I did expect an email response back. just verifying that it was mailed, but did not recieve one.

20

I bought a tool from your shoe makers tool selection. That was almost a week and a half ago. I have yet to see it. I wanted to buy some other things but my information is not good. The email I uaed for my first buy doesn't work anymore.
i just want to be able to buy things. I dont want to go crazy trying to buy things. Now i want the tool i paid for andeasier access . if you can't do that then you are as bad a ebay,
Thank you

20

I went online at ETSY, one of my favorite websites, looking for Star Wars gifts for children for Christmas. I just typed in star wars. I was shocked to see a nude woman sitting on a couch completely nude except for a storm trooper mask on her face! This was in the name of art apparently. Tits for all to see. Just as shocking was seeing a woman's bare buttocks hanging out thanks to another artist seller. All this for young people to see who are looking for that great 1970's Star Wars toy for Christmas. Is Etsy now the primo shopping place for beginner porn? I don't Facebook but someone should put this out there. Parents need to know that nudity is now on Etsy, so keep the children away. So disappointing.

20

Vendor old mill village...order 1258745158 Dec.7 $84.98...is duplicate of another on same date and amount. Items were shipped on Dec.7.I notified vendor by email on Dec8 that this was a mistake as I only want one and intend to return...asked for instructions...no reply.The fact that the vendor processed duplicate orders and rapidly shipped both is highly questionable.Reviewed vendors policy on returns and it looks to be out of bounds for ETSY.Please help and get this vendor to revisit this matter as he said idid not notify in time.I can't believe ETSY tolerates this behavior?If you do you have lost customer. Carl Guidice 904-541-1890

20

On Aug 21, I ordered a personalized backpack and lunch box form Divine Sewing Center through Etsy. Order # 1221811022/
Transaction # 1310310750. I paid for it using my Chase Visa Credit Card (see below for transaction information from credit card statement).

Aug 21
Show details about this transaction
Etsy.com - DivineSewingCe
Sale
$65.71

To date, I have not received the product. I have tried to contact the seller, Trina Jenkins, through various means but have not received a response.
When I checked on the Etsy listings, Divine Sewing Center is no longer a seller through Etsy.
I have checked reviews of Divine Sewing Center and discovered that several buyers have yet to receive their products after months of waiting.
Is there anything you can do to ensure a refund? Thank you.

Alice Haagen

20

I order 25 purse clasps from someone on Etsy and never received my product even though they have my money in hand. I have sent 3 messages to the gentleman and he has ignored it every time I have tried to find out what happened. How do I get my money back?

40

I ordered two items with etsy. The first item was substandard and the second item never reached me. My mails to the seller and etsy customer relations went unanswered and no refund for my payment was made. Deplorable services! I will now shop with other handcrafted stores and be happy with the things I purchase there.

40

An etsy shop completely screwed me over. How can I contact corporate and be sure this doesn't happen to anyone else? I demand a refund. She does not know how to run a business and she has ignored my messages for months. I have been waiting for a shirt since October. it is now May. She is full of excuses when she does respond. Worst person to do business with!

60

Etsy closed my account saying I was connected to another shop which sold tee shirts. I sold only my hand made doll dresses. They just took down my shop and on top of that in 2 months time I have purchased from other shops over $200 in sales for them. Not fair to me so i want to let them know its not fair. But I Etsy customer service will not return my phone calls or emails!

20

We ordered a Quimper plate (#1065885831) from Dutch Antiques, Etsy # 1094978242. The plate had been broken in transit, when it arrived on 12/24/15. We contacted the seller and sent him photographs of the broken plate & the package. He has refused to reimburse the purchased price and shipping costs, totaling $56.62. We have attempted to contact Etsy several times to open a case against Dutch Antiques and have been frustrated at every turn.

40

We ordered a Quimper plate from Dutch Antiques #1094978242 on Etsy.com. It arrived broken on 12/24/15. We took photographs of the broken plate and the package, and sent them to the seller. He has refused to reimburse us for the purchase price and the postage of $56.62. We wish to open a complaint against the seller, but need to contact Etsy.com customer support dept. first. Does anyone have their claim number?

60

Some disturbing images, at least to me, came up on the page where Etsy indicated "similar to what you have viewed" They appear to be premature babies, the shop is "baby creatures "somewhere in Italy. I get upset when I see these images and have never sought out anything like this product on Etsy. I emailed Etsy asking them to remove these images, they have not responded. I hate looking through my Etsy suggestions page now when before it was rather fun and informative.

80

I was on cloud nine when my boyfriend gifted me Tote bags from Etsy.com. I got my favorite colors Pink and Blue in an exciting offer. We can design our favorites in different colors and add to the cart. It has Craft supplies, jeweler with our own designs, bags, clothing, Home & Living items, Gifts, Weddings,Vintages,Art related items and many more. Payment modes are pretty comfortable. All we need to do is to register online, sign in and place our orders anytime and any where. I would like to do my further shopping with my own choice designs only in Etsy.com

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