Domino's Pizza Complaints Continued... (Page 1)304+ reviews added so far. Upset? Call Domino's Pizza corporate: 734-930-3030
I ordered a pizza and wings for carryout from the Blaine, MN location. I asked if after taking the wings out and putting sauce on to put them through the oven another half revolution. They said they will not do that, store policy, but they were also extremely rude. I said I wanted to cancel and the guy hung up on me. Called back to speak to the manager and told him the guy hung up on me to which he replied "well you called to cancel, didn't you". This is by far the worst customer service I have received in a long time and I hope you will consider a restructure at the store. I used to manage a Dominos and would do things like this for the customer because it is how they like it and will keep them coming back. The service was terrible and I hope you guys take action on this. Seems to be a common problem looking at reviews of this location.
Went in to night and orderd 3 sandwhices and a 2 lieter if coke . bill was $ 20 somthing.
(Cary out not delivery) mind you tried to pay with good old american curency. 100.00 bill .the worker told me they cant break the bill.
I said why they said it was DOMINOS policy not to except 100 dollar bills. Mind you they had change it was 630 at night dinner rush was was going on. I asked for the manager. Because you must have change for a hundred.after collecting money all day and hslf way thru dinner rush. She insited she did not .i was asked to leave as i was leaving several employees started to snicker and heckel me. I turned around and asked what was said and people tried pushing me out the door .at that point several words were exchanged. I left .end of. Story....now how could this possably have been your policy. Mind you im in a town that has one of the lowest crime rates in the state. And what makes matters worse i was there on buisness so the people with me were embarrassed to no end.. Is this your pollicy to not except 100 bills at carry out . you should put up signs at the store informing customers so they dont have togo thru this type of. Embarrassment. I came to you to enjoy dinner not tho be shunned and escorted out . thanks for reading
Customer service was absolutely awful. Not organised no acknowledgement of customers by minimum 4 staff in store. Looking and aware of customers far too busy chatting.
I would give zero stars if possible. This is the second time I have ordered a pizza from store # 8855, in downtown Raleigh, just to have it canceled both times, due to no delivery drivers. How can they not have delivery drivers at a Pizza place? This is ridiculous!!!! You have forever lost my business downtown! Surly you guys hope to stay in business?
I ordered a pan pizza and 2liter got a hand toss. Told the driver the order was wrong after signing my receipt asked him to take it back. He tells me to cancel the order and try’s to force his way inside my home to get the 2liter. I tried closing my door twice yet he still pushing on my door. This is not professional nor good customer service skills
Made an order at 10:59pm and at 11:45pm I called asking about my order and realize that I was not going to get it...some violin excuse about the delivery driver had to leave early...really...this location has only one driver? Pathetic excuse and the manager named Jodi didn't even offer me any consolation for the mishap on their part. Yes. I have not updated my profile with my number but still she could have made some kind of attempt to rectify things. I should have went with my first mind and gone to Little Caesar's! Your Covington Tn location...
You advertise that a three topping carry out is $7.99 but when I go to the store to order a three topping they tell me bacon is a premium topping and it is extra. Nothing in your advertisements exclude certain toppings.
last night i ordered a large pizza with three toppings i was charged 26 dollars and there was very little topping on my pizza its the worst i have ever had i will never eat your pizza again in life and i will post on facebook warning others not to patron you establishment happy new year
on this date I ordered 3 pizzas from the store in Lansing, Il.
1 hand tossed med sausage & Pepperoni
1 hand tossed med Sausage & Pineapple
1 pan pizza med with Sausage & mushrooms
all were to be cut in squares. I order this way because there are small children here and it is easier for them to handle the pizzas.
this is what I received
2 hand tossed with sausage & Pepperoni
1 hand tossed with Sausage & Black Olives there was NO pan pizzas and NONE were cut into squares.
Papa johns, Pizza Hut, Little Ceasers and several non chain pizza stores in the area.
The pies I got were very good but not what I ordered. I did not call the store because i have called in the past and all I got was lip service
Please either hire some one who can read English or a manager who does a better job of overseeing his operation
Gordon Yocum 708 868 0873
Was fired for not showing up on a day that i never worked . Plus the GM is dating one of the insiders and she gets the special treatment over the other works. I don't think that is allowed or permitted in the domino handbook
Went to pick up a pizza today and the guy making the pizza was putting all
the items on all the pizzas with bare hands. This is unsanitary. I question this
and they told me the government gave them these instructions. Then he went
from making pizza to bringing supplies out from the cooler and then back
to making pizzas. Being a former owner of a fast food usually the Health
Department is involved in this. thank you!
Complaint for Dominos Pizza 356 W Main st Hendersonville Tn
This location in the last month has just got worse. The wait times have got longer, the attitudes of the employees are bad and it is easy to see why. The new manager is talking down to white employees and running them off and appears to be replacing them with black employees. I hate Racism of any kind and I will not support it. Sorry this location has lost a customer until this changes.
Incomaptant staff members and arrogant managers
Dominos 15502 huebner rd. Two times it his I order on line pay never get pizza.Have to drive to store to get refund waited 2 1/2 hours on Monday had to go get refund and tonight same thing Going to get refund went order on line 35 mins going on 2 hours I am sick of it.
On 12/4/18 I ordered a pizza with my phone to pick up at 271 County Street Attleboro, MA 02703. i picked up my pizza and drove home. When my son opened the pizza it was not the cheese pizza I had ordered it was a pizza made with a white sauce which we didn't like. So I called the store and ask if they could bring me the right one. First they said yes and then they realize I lived in South Attleboro and couldn't deliver there. I said okay what can you do for me then. The gentleman on the phone told me that he would put a note in the computer to give me a free pizza next time I came. To just let them know when I came in so they could look it up. I said fine and called the Domino's at 250 Mendon Road in Cumblerland, RI 02864 and had them deliver me another pizza. I usually order there on the weekend all the time it's a good store. Today 12/18/18 I placed an order at the County Street store on my way home. I had my points for a free medium pizza so i used that and order another pizza that should have been in the computer as a free pizza. The manager said it wasn't in there computer and I would have to pay for it. I said no I will just take my free pizza and I walked out. This store on County Street is always making mistakes on peoples orders. Last week I was in there forgot about free pizza but i ordered cinnamon twist and they made me cheese twist instead they did catch this mistake but I had to wait for them to remake it. While I was waiting 2 other ordered where also wrong that they had to fix. I order from Domino's once or twice a week sometimes 3 times a week because my son only eat pizza but if they can't keep there promises I'll go to Papa John's, Papa Gino's or Pizza Hut there all very close and it make no difference to me. I would like a response back from you.
Kim A. Driscoll
This is the worst response from your end that i have ever seen before, earlier you only called me for the delays that happened before that complaint.and now you are not answering my call & rejecting my call.
coming to delivery i have ordered a pizza before 45 mins . the delivery have been done now.
Coming to taste of pizza, it's worse even .you have sprinkled the salt too much.
I work in dominos pizza store is03656.its a worst experience.they behave so worst.they don’t accept new anyone.they treat so bad.a guy assult with me.i did complain to general manager he didn’t took any action now he didn’t put any schedule on mine.
I ordered a pizza and never received it , when I called dominos back the worker gave me a nasty attitude
my son ordered some items at moes in dayville,ct He was told price and then asked if it would be more to add mushrooms to pan pizza. He was told it would be $20.47, he told them to skip. When I went there I was told it was $24.97- I said how could it be that if he was told $20.47 with mushrooms and he didn't get them. THE MANAGER THERE CURTIS GAVE THE WORST CUSTOMER SERVICE AND INSISTED THAT WAS IMPOSSIBLE.
I go there 2-3 times a week and have never had a bad experience like this at Dominoes. Curtis doesn;t believe that the customer is right and even though they made a mistake- insisted it was impossible.
I had a 50% off offer. It took almost an hour for the pizza to be delivered. Needless to say, the pizza was cold. Also, the pizza had so much garlic, it was barely edible.
At this time I am not sure if I will order again.
I am requesting a full refund of my money.
The Domino's store number is 8956 and the Order number is 286743.
I ordered from Store #4603 (Pasadena, MD) today, December 1, 2018. The tracker showed our food was quality checked at 4:37 p.m. However, our food didn't leave the store until 5:04 p.m. (approx. 25 minutes later). Our food arrived approx. 25 minutes after that. The food was cold and dry. I spent approximately $40.00 on cold, dry food. I called the store to speak to the manager and he refused to speak to me. He told the young lady that answered the phone to tell me that he was too busy to speak to me. The GM's name is Jack Peddrois. The young lady apologized and told me that she asked him to please speak to me and he again refused. I don't know what kind of managers Domino's wants in their stores but this is absolutely unacceptable. Part of a manager's job is to deal with customers, good or bad, hear feedback and make changes if things aren't working. I have never called a store for a manager and have them refuse to speak to me. Mr. Peddrois has terrible manager skills. My children and I love Domino's, however, this store will never get my business again. I am just blown away that this manager would have total disregard for a customer.
If using the Domino's app or website, if the company is going to advertise 50% off of online orders, it should be automatically taken off of the bill. You shouldn't have to search for a code when the order was obviously made online. I was charged full price for my order on 11/28/18 by the new Tyrone, Pa Domino's.
The Dominos on Pope (Fort Bragg, NC) restaurant, Upon opening my Chicken alfredo pasta their wasn't adequate amount of food in there. It looked as if I had a half cup of noodles, only a few pieces of bite size chicken and burnt cheese. The dish didn't even make it halfway up the tin. I paid full menu price for half of a dish. I now see the below for the attachment, I didn't think to take a picture, hopefully this doesn't happen again but if so I will know to take a picture and make a complaint. I would like for you all to make the employees aware that they need to put together the full amount of food when they prepare food.
ordered online out of state when the delivery did not happen called to see why pizza was not delivered to my 10-year grandson's house sent pizza as a gift for him. the person answered the phone at the Santa Cruz domino pizza on mission street 831-429-9955 ask about the pizza he stated no one answered the door when it was delivered I asked him if they would go back he said he was charging me anyway and would throw the pizza away. everyone was home the pizza must have been delivered to the wrong house or it was never delivered at all he charged my card 3 times said he cancelled the charge but it still on my account. he was rude to me and my family when they called about the fact they were home at the time of delivery. rude, disrespectful did not offer to correct the situation.NOT that it matters to you but we have order pizza in the past but NEVER again!
I live in Ridgecrest nursing home in Jonesboro Arkansas. We normally order 4-5 pizza's each week. I ordered 2 medium pizzas last night that were never delivered. I personally waited 45 minutes in the driveway reception area and nobody came down the drive; not one car. It took me 10 minutes to walk back to the nursing station and call the Domino's on 3000 blk of Johnson ave, zip 74201 spoke to Josh who said we weren't there so the driver came back. He said they called the Nurses desk at 2 different phone numbers and nobody answered, even though 4 people were at the desk. The people who were monitoring the phones said nobody called. Their jobs are also riding on their word. Th asst. mgr was going to charge me an additional $7 delivery fee and send me my cold pizza's They never delivered in the first place. It is impossible for a car to enter our 1/2 mile drive at night without being seen. 4 people swear the phone never rang. The driver lied. odometers should be checked on each delivery. In the old days pizza was free when later than 30minutes, The Domino's store didn't even try to deliver my pizza's; they should be free. By the way, $7 for a delivery charge is pretty high when the driver only needs go a few blocks. This was never solved. Josh and the assistant manager tried hard not to let me get a word in. Domino's is out as of now until this dispute has ended. Papa Johns deliver to us for less money; we will use them for now. Thank you for you're attention
My husband and I was at the Domino's Pizza in ST J VT #3231 while waiting for our pizza and cinn twist. we was very unhappy about the workers. There was a lot of fooling around and complaining going on one male was complaining about how many hours he had to work to get a good pay check and the other two was throwing pizza crust to each other and when making someone's pizza with it then we was watching the board when our pizza would be ready and it had finished and went off the board for about 5 min's we had to go up a find out about our pizza and the person behind us had to go ask about his pizza after waiting about 5 to 7 min's for his after it went off the board
I had ordered a pizza , garlic bread and churros by phone went to pick up items at fairfield heights dominoes , pizzas were ready 4 minutes after arriving which was good concidering i had only ordered only 10 minutes earlier . I noticed staff wearing gloves while handling food except for 1 person which ended up being a delivery driver helping the person cutting pizzas pack items while waiting for my churros i noticed as they came out of the oven he grabed them with his bare unwashed dirty hands and put them in the box and just clapped them clean and went to do a delivery , i made them make new ones i was absolutely discusted on seeing that let alone he is driving , handling moneys and then handling food without washing hands or wearing gloves
i placed an order to the westmont site at 1030 am on 11/8/2018 to be delivered by at least 12noon, it is 1249pm the driver never called the suite so I can come up and get the pizza, when I called the westmont at 856-854-5600 i was placed on hold four times and never your employee picked up. i spoke with megan several times before because the pizza was not delivered, she 1st said the oven is not working and the pizza will be delivered by 12 noon. no one called , when i called again your ruddest man ever with a heavy middle eastern accent picked up. i asked what happen with the pizza he said i was there i came back. i told him no one called, and i kept calling the office and no one after being placed on hold 4 times picked up the phone. i asked for refund he said i am doing that now! i asked for the store manager he refused and said we are too busy.
i asked for the manager he refused all three times.,
i work in huge medical facility, customers are treated with respect and not rudeness and with ignorance. this site of yours needs customer skill training. i am also placing this on facebook everyone needs to know the type of manners and unprofessional service it is received from your westmont site.,
We order 2 pizzas ...1 hand tossed and one thin crust....the thin crust was supposed to have x sauce x cheese onion green pepper bacon and pineapple. Well the thin one arrived with sausage green pepper ham onion pepperoni mushrooms. Not exactly what I ordered. No one seems to care at the store, oh sorry.....great customer service. 6366974745. Gave one star none lower. And to think we order from this location all the time. I am thinking of checking out Papa Johns
I received my med. pizzas and they were burnt so I called and had them bring me new ones - they were awful - crust was burnt and ham and pepperoni were over cooked and tasted old :-( --- they moved from Indian School to 12th st. and now it's not any good - wish I didn't have kids to feed when I was sick - wouldn't have had such awful food to feed them :-(. they are over cooking the pizzas - please let them know how disappointed me and the kids were - thanks .
Your service is HORRIBLE! I ordered a pizza and it took 3 hours to get to my house and was stone cold. I live 1 mile from the location, it is a 4 minute drive and the pizza was out for delivery for over 2 hours. I received a credit, but haven't been able to use it , because you get put on hold for over 30 minutes to just try to order. How can I get my $25.00 credit returned to me in cash. I am through with this company.
I went into Blackwood store in South Australia to order pizza and garlic bread for my sons 6th birthday party.I ordered 25 $5 pizzas and 10 garlic bread which came to $170.Then asked how much to deliver and was told $320.i think $150 delivery fee is a bit exhorbitant as it is only 3 minutes down the road.So now I will collect them myself and will no longer use Dominos for my corporate or private events.I hope this is an error on your part as am most disappointed with this service
Ordered online 2 large pizzas with light sauce..
When pizzas arrived, there was no sauce or so little sauce it was not noticeable visually not taste wise. Called the Dominos at 4606 E Ave S. Palmdale, Ca 661 265-7400. To complain.
I asked the employee if I needed to return the pizzas and was told no. MARCOS the Manager confirmed they would replace the pizzas and to give my phone number when ready to pick up. Tried to pick up pizzas and was told they could only replace 1. Gave me corporates 800 number which says to call where we ordered and ask for Manager to complain. I guess Dominos has all ends covered.. How soon they forget that not to long ago they were a dying breed. With this kind of service, can be back in that position again..
this complain is for the location of 4811 Lee Hwy , arlington va 22201 .
i order by phone 2 pizza one plain and 2nd one veggie but i received that in 45 min with peperoni instate and i am alergic with peperoni and
i called ask for the manager and no one comes to the phone to assist me , then i drive over and they are not busy at all was 3:30 pm and
i am very hungry due to type 2 , and manger very rude and telling me ya i remember you that you repeat 3 times and ask for the receipt .
then he given me running a round and i ask my money back and i will never order pizza from domino at all ...
i will never recomend any one to go or order pizza from 4811 lee hwy , arlington va .. thank you wafi
I live in Adelanto, Dominos is in Adelanto yet they live not deliver where i live, when i asked why not was told they only deliver up to Air express way, this is so friggen unreal yet your ad on tv shows where you deliver anywhere, some thing needs to change Thanks
My problem is I placed a delivery order at 11:23 pm on 08 30 2018 they get to me at 12:39 am pizza cold without my extras i paid for they wouldn't answer when i tried calling after the delivery left or before he got here i buy alot of pizza from them and if you pay for something that what you want right so if they don't like their job then they should close the business and stop taking people's money for something they don't stand by it really upset me to know that they think they can get away with this it is unethical and not honest see the delivery guy said he would bring back the thinks i didn't get but hasn't shown and gave him tip anyway something should be done
I called to place an order - they answered and then put me on hold for 10 minutes. I hung up and called back, they answered and then put me on hold again. After another couple of minutes - they finally took my order. I spoke to the manager about the hold time. The manager was not too concerned about it, she gave no apology and then tells me the hold time was justified because they were really busy and the fact they only had 3 phones and all were busy taking orders. The manager also said that the corporate office would agree with that 10 minute hold times on the phone is acceptable if really busy is the reason. The manager is basically saying it is ok to give bad customer service and not make it a priority if too busy is the reason or perhaps it never existed in the first place regardless of the time of day or how busy. I am very disappointed in this message, in the experience, in the leadersip or lack there of and in Domino’s overall. In closing, I am a weekly customer and spend approximately $70 dollars and deserve better - all customers do. Hopefully, this complaint will create positive change for the better and prevent it from occurring again.
The service at your tannum sands store is terrible, on a number times when going to store for a pick-up either the order is wrong or has not been cooked. Tonight was it for me , after ordering on-line and tracking it on my phone I go to the store to pick up and pay and am confronted with the young girl behind the counter on the phone trying to explain an order for what seemed like minutes,then when she serves me she cant find my order and tells me that there must have been a mistake and I would have to wait for another one.Noone in the store would be over the age of 21, you have kids under pressure trying to run a store.Disgraceful. And by the way I did leave the money on the counter.Not happy.........
brought enough Domino's to get a free 12" pizza called ordered 3 extra toppings and a root beer plus delivery they said it was $7.02 more when it got here the price was $20.48 I told the delivery driver they said $7.02 he said that was okay I said wait a minute while I called them they said they didn't put it was a free pizza and if I only had the $7.02 for the order this young man would of took it on his self to cover the $20.48 price I paid the full price but I live on a limited income I don't want your coupons or anything else but if you let them keep doing this you won't be doing much bussiness cause you lost min
you have a rather nasty person working in your Pekin Illinos store Lori not very clean has rotton teeth and a foul moth will not buy anything from that place Hi pizza hut
so I ordered a pizza tonight from monahans texas location online, I put in what I wanted and even went thru your online menu to delete peppers and asked for my pizza to be square cut and my pizza showed up with peppers and was not square cut, why do you give us options if your not going to follow them?The only reason I complain today is that I eat quite often at dominos and lately have been having multiple small issues, I am a paying customer and deserve to receive exactly what im ordering. its to late to fix as im on a busy schedule and don't have time to wait for another pizza tonight. today is 7-26-18, 9287 is store I guess, order number 211518
at 6:49pm I called the Atlanta Hwy store (706 354-1179) and asked them if they will delivered to 345 Hollow Ridge Dr. Athens 30607 & they said yes so I placed the order for 10 large pizzas to be delivered at 8:55 as my party was going to be over at 9 O'clok, at 8:36 I got a call from the Baxter store telling me that they got my order transferred to their store and will take 30 to 35 minutes to be delivered I told them it was still OK as I couldn't do anything else because i had my party going on already. I called @ 9:04 & the guy told me my order left the store 10 minutes ago, called @ 9:15 and the guy told me my order was on its way and told me they got my order @ 8:40 & basically was not their fault because I ordered to the wrong store. they delivered my order @ 9:40pm, they gave me some cinnamon bread twist for free for the inconvenience but some guests had left already.
I started this complaint by telephone but my phone is dying so I will submit my complaint here. On Saturday night 7/14/2018 around 9pm, I went to the Dominos at 3484 Boston Rd. in the Bronx. I ordered the 2 large pizza for $10.99, I ordered 4 pizzas, thats $22.00. The cashier told me the total was $40.00, I said that's impossible the tax is almost the same amount as the bill. He was nasty did not know what he was doing, could not tell me why the tax was so much, kept sucking his teeth and saying well that's what the computer says, I don't know, your bill is $40.00, over and over. I told him there is only a 8.25% sales tax in nyc and there's no way a $22.00 bill is going to be almost the same amount in taxes. Eventually someone else came over and rang it up and said it was $32.00. I complained to the manager about the first cashier arguing back and forth with me, that cashier even gave me the finger, and when the manager told him to stop arguing with me and go in the back he had a back and forth with the manager before he would go in the back. He acted like he was outside and able to argue with someone if he chose to.
After I left and got home I realized they did not give me a receipt. I was so angered over something so basic for a business which is to be able tell you what you are being charged for including the tax, and for any employee to know something is not right when they see taxes that almost totally a person bill, that's just common sense. They should know to ask for assistance rather than stand there and argue with someone over what obviously is a problem. When I realized they did not give me a receipt I was even more annoyed. If you have some kind of dispute with a customer about what you are charging them for that would seem to be the one thing you would want them to get a RECEIPT. I feel that the $10.00 in taxes I paid was to much, and I don't trust them because they had to deliberately not give me a receipt, doesn't the computer automatically print a receipt. What kind of deal is it to buy something for $22.00 and have to pay $10.00 in taxes. I want to make sure I was not over charged.
On July 11th at approximately 7:23 pm I went to pick up my order from Dominos Pizza located at 2002 Nickerson Blvd., Hampton, VA 23663. While paying for my order, I observed 3 employees preparing pizza without any gloves on which alarmed me due to sanitary concerns. Further, one of these same employees tapped the other on his back bare handed, then returned to preparing the pizza.
Please take the appropriate measures to ensure staff are wearing the proper protective gear while preparing food.
Last night(july 6th,2018) I ordered a pizza and sandwich. The problem was the pizza dough and sandwich dough was gooey. After cutting away some of the crust, I was able to get 1/2 of the sandwich down. Same for the pizza. This use to be my favorite place to buy pizza. I need to go back to pizza hut.
5819 Campbellton Rd SW Atlanta GA The service is terrible the customer service is terrible the pizza is terrible
Why is it so hard to order on line this has been happen alot. That's why I stop order on line period. I also try to order on line on cell phone still I was not able to order. So forget you also Domino's pizza forever good bye
I ordered a small pepperoni pizza to 5675 Lebanon ave. But I seem to not get the order and I ordered 3 times
Dominos never want to take orders after 12 am and if they do the waiting time is OVER AN HOUR even if you going to pickup! Ridiculous.
A driver comes past my house at least 2 times a wk delivering to a house past me but store says they have to meet me 2 miles away further in town because I’m out of area.
First time ordering from our new Dominos in Dunnellon, FL What a mess,, no system, lost orders, my pizzas over an hour later were found & COLD. . They had to remake my Dads sandwich again as they could not find it. Where were the apologies? Gift Card? Even a Manager? They made sure they got the delivery orders out. What was the Problem? They need training....Customers First!!! What was their issue??
To Whom it may concern:
We ordered from the Dominos on 500 North Henry St. in Alexandria, Va. last night.
It arrived burnt and cold and slicers were piled on top of each other. It was inedible! Order # 294828
In California when I order it's usually delicious!
I would like to be compensated someway!
I just ordered a pizza and wings from Dominos today. When the order got here I found the pizza was lukewarm well I am used to that about now as every pizza place usually delivers it this way so you have to re heat it.
What bothered me was the chicken wings. I ordered via phone and told them mild sauce this was that Buffalo hot sauce put on the chicken wings instead! I had to rinse off the chicken and recook it with my own BBQ mild sauce which he should have come with in the first place or no sauce whatsoever just not that buffalo hot sauce hate that and it is bad on my stomach as well.
Other then that was ok just not the lukewarm pizza and the hot sauce on the wings!
Order number 225106821 was placed with Domino's and PAID for by my direct debit card. Food NEVER DELIVERED, despite phone calls to my local outlet. I visited my local Penrith outlet the following day and was met by rude member of staff who would not issue refund. Referred my complaint to the website. I have done this and so far have only received one voucher for a free pizza, considering my order was for £23+ this hardly amounts to half the value of my order. Plus the experience of your most unhelpful member at your local staff and various emails via resolver website, I am disgusted with your service and customer care.
MY WIFE AND I ORDERED 2 SANDWICHES AND A L PIZZA. WE ATE HALF OF THE SANDWICHES AND MY WIFE WHICH SHE HAS THE CHICKEN SANDWICH FOUND A PLASTIC GLASS ON THE EDGE . I CAN'T BELIEVE THE PERSON WHO PREPARE IT DIDN'T SEE . VERY SCARE IT . WE THROW THE REST OF THE SANDWICHES AND THE PIZZA ON THE TRASH. WHO KNOWS HOW MANY PIECES OF PLASTIC GLASSES SOLD TO YOUR CUSTOMERS :(
DOMINOS DECIDED I WAS A CHILD MOLESTOR AND PUT SHIT LOADS OF SALT IN MY PIZZA AS WELL AS DELIVERING ONE THAT WOULD FEED A DWAFTH STYLE STEREO TYPE ASS . FALSE ADVERTISING AFTER REFUSING TO DELIVER, YEP........................................................................................SHLO
I order 2 pizza on lunch break and never received my pizza so I call the store back they say my phone number wasn't a working number ,I waited my whole break and didn't have any food
The last two pizzas I ordered came dry hard and Luke warm. I called and spoke with the manager about my concern and she wasn't sure how to handle my concern. At the end of our conversation she ask if I would like a credit for a future pizza and I state that would be very nice of her. She said she would put a credit under my phone number so when I called to order my pizza just tell them the credit would be under my phone number. I called today 3/16/18 to order my pizza and the manager said she didn't remember my conversation and she is good about putting in credits that she could give me a 5.00 credit that's all she could do because the credit wasn't put in the computer. The Dominos in question is located in Mt Pleasant, NC 704-436-1117. The manager I spoke with was working on 3/16/18 at 6:30p as I didn't get her name. Customer Service is less than satisfactory. Thank you for your help.
Barbara Newton, Concord, NC 28025
My name is Rafael Hernandez. I chose Dominos tonight over pizza hut because is closer to my home. I feel I made the worst decision today just for driving closer. I ordered a pizza with extra bacon and pineapple. When I went in to pick it up the bacon was almost unseen. I paid extra, and this happened 2 weeks ago when I ordered. I thought maybe it was just a mistake. The young man who helped me at the time was friendly and apologized. Today was a difference experience. The young lady who stepped to talk to me, was very bold. I asked her, " If this is considered extra bacon which I am paying for, what would it look like without bacon? HER REPLY WAS , WELL LESS BACON. SHUT MY BOX OF PIZZA CLOSE AND SAID, HAVE A GOOD DAY, AND WALKED AWAY. I am very disappointed how I was treated. I am a Retail Store Manager and this is not the type of customer service you give. This was at store in Lantana and congress. In florida. Just east of I-95. I believe is Store# 5169. Phone number is 561-533-0905. Order number # 331966. I ordered the pizza under my nickname Tony Hernandez.
I would like some to reach out to me ASAP. My number is 561-907-0151.
On the night of 2/15/2018 I used the dominos in Hope Arkansas and used a fund raiser card that was a buy one get one free , I understand that the way the card works is that I pay for the higher of the 2 pizzas I order . I ordered a large meat lovers add mushrooms and onions and a plain pepperoni , I was told the price was 23.88 and when I showed my card I was told the same order was 28.00 something . So I was lead to belief that it was cheaper to not use my card . I have never paid this much for this order in all the years I have been using these cards. but we were hungry and we live a hour drive away so we placed the order and waited our time when we picked up our order we were in a hurry and did not think to check so I made my hour drive home to find my pizza was raw and I had to recook it. this morning I called the store and reported this and was told yes I was charged to much and that this was not the first time it has happed with this employee. But was not offered any help on the fact that it was raw and over charged . I just felt this was something that you might want check in to , because this is the only pizza we eat .
thank you for taking the time to read this
Phone ordered Pizza and Wings at Dominos in Shawano, Wi. 2/9/18 picked up after work and was charged $21 + for two items that should have been $5.99 ea. Person who took order was very rude and seemed irritated with order. Usually very happy with service but not this time
I called the Winchester Domino"s on 02/08/18 to place an order of several pizzas. The girl who answered did not act like she had time to take the orders. She kept rushing me. I asked what specials for delivery, "we dont have any what you want? How much are 1 toppings ? "What Kind"?, pepperoni," 13.88 be there 30 or 40 minutes," I would like another," what kind," let me think..."hello you there?" what kind. "Forget it. I called papa johns because they had patience and asked if I would like anything else. Papa Johns didnt act like they were in hurry to get off phone.
I always order Domino's and usually they are helpful and nice. If i am paying for something i would like to get my whole order placed and not feel like i am an inconvenience to them.
The time was around 4:45pm
Worst service at any pizza place was Domino's last night! Took over 1 1/2 hrs, pizza was over cooked (2) brownies were literally BURNT(see attached pix) and cold as was the pizza. With tip cost me just under $60! I could have gone many places and got a good steak for 2 for the same or less! I want my $60 reimbursed! I deserve it LOUSEY service and PRODUCT!!@!
last friday did not receive delivery of my pizza order $48.97 taken from my bank waswrung and told order went to wrong store and you would refund my payment this has not been done please rectify and return my payment as goods not received thankyou fay goodman phone 035456430 nelson
One star is too many tonight. We ordered online, and it came 45 minutes late. 20 minutes after the online tool said it had been dispatched, we called the manager Gabby. She was very rude and acted like she didnt care. Then 25 minutes later here comes a sloppy tall high school kid to my doorstep. I asked him what took so long and he became immediately became defensive and copped an atttitude with me. Because I have had issues with the drivers lying from this Dominos before, I recorded the exchange I had with the kid on my porch. He went as far as to tell me and I quote... "shit happens" when i asked him further about what kept him so long, since my house is not even 2 minutes from Dominos. (I have the conversation if you would like to hear it.) He because very flippant and when he left, he left driving fast and carelessly up the street to Dominos. By the time it took me to put the pizza on the table, dail the number to Dominos, "Jacob" answered the phone. I asked for the manager on duty and I was promptly hung up on. I called back, and Gabby, Who was also not nice, as her tone was a i dont care tone once again, said sarcastically that she would speak to him after she got off the phone... Neither one wanted to give me the number to the boss, nor the name of anyone above them from the store. The first call, we were given a number to a Greg and the number went to a voicemail. These two people were not professional at all... It will be a really long time before we eat at Dominos, and when i cut and paste this on my fb, and ask everyone to share it, I hope they realize that no one appreciates service like this.
I ordered 2 medium pizzas with extra sauce online. After ordering, I seen the order details and realized that I had forgotten to put the toppings on the pizzas, and also forgot to put cheese on them as well. After seeing that I had already paid, I felt I needed to contact them by phone. A man answered the phone, and I began informing him of the mix-up. He seemed confused with what I was trying to tell him, He asked me to just order it again online. I assumed that he was going to cancel the previous order, but I didn't want to order it again until I knew that that transaction had been canceled. While sitting at my computer, I heard him asking another person whether they had already placed the order in the oven, which was followed by a yes. He then proceeded to ask me, "So, what did you want instead of the pizzas?" I told him (after already informing him multiple times) I still wanted the pizzas, I just wanted to call and make sure that the toppings were on the pizzas and that it did have cheese. After a few moments, he then repeated the pizzas back to me followed by saying, "we will have it out to you shortly." When he repeated the order I noticed that he did not say extra sauce, so after he was finished naming the toppings I said "and extra sauce." After getting off of the phone I received a phone call from a girl, who claimed that she was the GM of the store, and she said "I do not like the way that you spoke to my employee, you sounded like you were blaming him for the online difficulty. I just wanted to say that was very rude and disrespectful." I first informed her that I did not recall being disrespectful in any way, and I asked her what I had said that was disrespectful. She sounded as if she misread the situation, but continued to throw accusations. After she tried to complete the phone call, by saying that I should come in and order. I told her that I no longer wanted my order, and I wanted it cancelled. My fiance then, went to the donimo's location and asked for a paper receipt and spoke with the manager, who was laughing at my fiance's expense.
We will no longer be doing business with Domino's Pizza due to this incident. We feel it is absolutely unprofessional to call back a customer to insult them with beyond wild accusations, thus ending in a cancelled delivery order.
My children called store #3486 to order pizza because I was working late. After 1/2 hr, the children called back to find out how much longer it will be for delivery. The worker left them on hold for 7 mins then hung up. The workers were heard in the back ground saying "f**k her, let that B***h wait. This language & behavior is unacceptable, especially if we, as patrons are willing to utilize your store. They then got in a cab to go pick up the food. When they got to the store the worker refused to service them & even turned his back to the counter. My daughters did not deserve this service, nor does anyone else. It wasn't until they said they would call their brother to address this disrespectful worker, that they were given their order: 10 mins later. When the girls got out of the cab & went into the house (which is only 11 blocks away) the 2 pies were cold & not what they ordered. They were instructed by me to not return to your store EVER!!!!
On December 18, 2017 I placed an order through my Domino's app for $33.13 My kids LOVE Domino's and we patiently waited for our order however 2 hours later if finally came and we were not a happy bunch. I watched the app because it told me our pizza was on it's way and we live right down the street. After waiting about 30 minutes I called and the girl told me he was on his way which wasn't the case because we waited about another hour. The delivery boy got to the house and told us that he had to wait for a jump because his car wouldn't start and he never left the Domino's parking lot. Why didn't the girl who answered the phone let us know that because we would have just went down to pick it up because the kids were starving at this point. The food we ordered was cold and my kids were not happy because it didn't taste good. I called back and spoke to someone who I thought was the manager, explained what had happened and they advised I would get a full refund. Well I never got my refund so I made a complaint again and never heard back from anyone. Like I said we order from here a lot but with this kind of service I have been taking my business else where. I will consider giving this Domino's another chance if I get what I was promised which was a full refund of $33.13
to whom this may concern,
I'm a long time customer of dominos and currently reside in Stoughton ma 02072 which we would order from your canton Massachusetts store near cobbs corner. literally 85% of the time I order from there somethings wrong. just as recent as last night. placed an order for delivery which I usually pick up because its always wrong. placed order at 730 pm was told a half hour for delivery. I used the tracker on my app to make sure everything went ok.at 7:49 it said it was out for delivery. I live 6 min away. 830 I called and asked where the driver was because food was still not delivered after 40 min on the road. employee stated we are waiting for your wings because it keeps on going out with the wrong orders (which this has been an excuse many times before). so I said I want a new order since my wings and pizza have been sitting for over 45 min now which would be cold , employee Alex said no its still a little warm and ok for delivery. so of the last 7out of 9 times ordered this has gone wrong with food having to be comped for the huge inconvenience. I'm not the only one because when I'm there waiting for my order there is also other people there with the same issue. There is no way this store is going to last with such and under performing staff or something within the company needs to change. good luck with this store because you need it as I don't see it lasting another year. after many attempts of being a valued customer i believe you have lost me and probably many more from the people I have spoke with in the store with the same issues.
while waiting to pick up my order, I watched as a worker prepared a pasta dish.
She was not wearing gloves , This made me ill. The food I was buying only the chicken
was for me, to share with someone else. So I asked ,"Do you not wear gloves?" The casher
without a care said, "no". My concern is ,its flu season: even not its a fast food restaurant, please.
I couldn't eat, the thought of it. I feel even worse not telling the others. They were starving, when I walked in they started
eating. GLOVES are a necessity. Something should be done. This took place at 12317 Old Halls Ferry rd.@9:30pm, my total was 23.75
under the name of Carter. I really believe if people knew their food was being handled like this , they would not buy it.
Your app is awful. Why can’t I just go on there and see what is on a specialty pizza? Or price your items? Why do I have to ORDER and say Delivery or Carryout if I do t even know what I want. Major turn off I’ll order elsewhere.
i order a pizza they made it wrong i call them about it they told me i would mail me a gift card 5 day later about it the manager would not talk to me was told to call the office call the office 10 times left messages never got a return call got a email from a nick lane said he was a gen. manager for Kokomo area said he send too sent one said 3 to 5 day its been 12 day now nick wont email or talk to me i feel its a joke to them and they don't respect their customer only their money
if i cold give this zero stars I would. I had my friend over and she took my phone to call dominos to ask the # for our local pizza pizza because there is no dominos around us, when they answered the phone it sounded like a male teenager. my friend then prosodies to ask what the # for the pizza pizza is and the worker says with a lot of attitude "are you serious" my friend then says "yes we don't have a dominos around us" she then hangs up. about 1 minute later we get a back from your company asking if had found the number and i had answered and said "sorry my friend took my phone" the same teenage male then said "oh yeah sure they did" at this point the male was very rude and then hung up. this is horrible serves.
The last pie i ordered was the only bad pie ive gotten in a ling time. The crust was super dry hardly any cheese and i asked for extra cheese and mushrooms didnt get any extra the sauce tasted like it wasnt cooked.
I phoned 131888 voice put me through to wrong store, i asked for miami & got mermaid which i had know idea at the time of ordering. young male who took my order said 30 min for delivery, after 50 min i then called to find out where pizza was. my pizza was stone cold, didnt taste nice, crust was rubbery, very dry & my desert was hard as a rock i couldn't eat.
I placed an order on 12/13/17 for total of 4 pizzas brownies and beverage online. after I placed order I called the store and requested my second order be delivered to the same main address the female I spoke with said sure no problem. after almost 2 hours I called the store to see what happened to my order, I was told by a manager that they were backed up and my order should be up soon I verified delivery address again. After another 45minutes the driver showed up with 3 ice cold pizzas and 1 pop. I asked where the other order was and he said 'I only have what's written on box and left it at that. he had no customer service skills what so ever. I called the store and again spoke with a manager , told him about the cold pizzas and the missing order, he said he would personally remake the pizzas and find the missing order. (these were already paid for online). After another hour and 15 minutes I called the store and spoke with a different manager who knew nothing about the situation and said the manager I spoke with was gone! She offered no resolution so I told them to refund my money! by this time it was 9p that's 4 + hours, I had to get something else to feed my kids . Nobody at the store has any skills for keeping customers. This is by far the worse experience I have ever had .
Just had mixed pizza it's the worst I have ever had from dominos I have had better from Aldi or lidl
Hi I work at the Monroeville store up on William Penn highway Im only filing this complicate because I had one day left on my 2 week notice and he told me He don't need me anymore because I got a new job and I wanted to finish my 2 weeks and he told me no and for the time I worked there he called me fat to my face and I'm German and he made racist comments on me saying that I should do the Hitler salute to the inspector and say welcome to domino's I felt so disrespected when he did that and at the time I didn't want to have problems at the work place plus he picks on everyone up there if they don't do what he wants he cuts there hours he'll send them home early take away days and make sure they get the worst deliveries thank you for your time and I no nothing is probably going to be done with the GM mozi but he doesn't deserve to have his job all I can say is when Kevin was in charge the store ran perfect.
I ordered a pizza and boneless chicken nuggets about 830 pm. Pretty sure it was 8:33. At 9:54 no delivery yet. Called several times. Was told the last time there was only 1 delivery person and she left the store with 10 orders. Crazy thing is I was only about 2 miles from the store. The man I spoke to the last time informed me that his delivery time was around 3 hrs. That would have been nice to know upfront. The overall score for dominos is a 1. Something. It would be lower if people could give a 0. Its not the food. Its the service. If you don't correct this problem. Your business will eventually close. Do you care? People are taking the time to tell you. What are you going to do about it? I won't order from you ever again. Sorry if I have typos my vision is bad, and I still sent this to you. PLEASE do something to correct this! Is customer service a thing of the past? Surely not.
I placed an order at 12:20 and was waiting for the food: pizza and pasta. It was already 1:30 and called the store and food was still at the store. The reason they gave was that they didn’t have enough drivers and that it will take them 30 minutes to deliver the food. I cancelled the food, very poor service. Store number is 6585 in Mission, Texas. My order: 1088421 under Mario Campos.
While back it took over 3 hours for a very rude delivery driver to bring our pizzas so I asked that he not deliver to me again. This evening I tried to order from the wellston store again. The manager tells me that the rude guy is the only driver. So I said he could deliver my 3 pizzas if he could be on time and not rude. I was then basically told NO. She told me I would have to come pick them up. Since that's not possible I asked 4 him 2 deliver 2 b told NO. Lost the business of a family of 14.
I irder a large cheese extra cheese they charge me eighteen dollara an brought me a mediyn cheese pizza qith no extra cheese . i ask the delivery guy qhata this. He replied i dnt kno i aint a cook. Rude. I gave him 20 bucks for a med cheese pizza qhen i turn around he was runnun to hus car. No change. He kniws a med pizza is 6$. No change an he didnt ask me did i need change. I am so disgusted.
I got a text on my phone 3days ago.telling me I had enough points for free twist bread.Today I ordered 2 med pizzas on line,i called and explained about my free twist breads the worker said ok we will have them ready when I pick up my pizzas.i went to pick them up and the worker said he didn't know what I was talking about. another female worker ask me questions I explain AGAIN she looks on her register and she says well I guess if you say so you can have them but it will 20min.i told her what the other worker said about them being ready and she said well like I said it will be 20min I was very upset if your not going to honor the free bread then stop sending me text.i am very disappointed..been a regular customer but not happy with service lately.
Girl at the counter was sarcastic and rude when I asked if the crust style was correct. I was missing toppings and the pizza was soggy. I haven't ordered from Dominos in years and I should've kept it that way. Tried to call the store and kept getting put on hold. Horrible food and service.
today at 20-10-17 at kalwar road jhotwar jaipur
my order no is 287 time evening 9:11 but till 9:45 we not delivered pizza
4-5 time i request for pizza but he si not responsible for pizza in your store
i literally very upset for this kind of your store
gentalman name is mr ganshayam
he did not give us that bill
so please resolve this case
I went in to order my pizza at 10 pm to be delivered at midnight., at 12:30 am the pizza was still not here. I tried calkungband no answer. Finally at 12:45 am they answered and told me my pizza was on the way. . Yes I was upset because the manager said sorry there's other customers not just you but I specially went in to store to have my pizza delivered at midnight. Then she said I was being rude and she was the one being rude. So I told her well just refund my money and she said ok and hung up. This is bullshit how they treat customers because they don't have enough staff on hand . And I never got my money back.
When Domino's came out 30 or 40 years ago Or whenever,That was the best pizza that I think I've ever ate .I stopped at 1 of your locations on 10/ 12 17 I Got one of your specials for $7 99 1 large pizza With 3 toppings .I was able to eat 1 slice, could Not eat anymore due to the fact it was nasty .I tried giving it to my daughter and she couldn't eat it either remind up on a pizza away. When you guys 1st staredt out the sauce Is what made your pizza .Somewhere Throw the years you changed your Sauce Which in my opinion is just nasty I will never buy another pizza from Domino's. PS trust me I know my pizza .
base was not baked properly
seasonings and chilli flakes were not provided
very very poor service.
The thin and crispy base was tough and rubbery. As it went cold the tougher it got also lacked flavour. You had the best base WHY CHANGE a GOOD thing . Sorry but we were very disappointed.
We ordered our pizzas and were told it was going to be 45minutes for the order to be delivered. After an hour and half we still had no delivery we called and were told it would be arriving any minute after another 45 minutes we called again and were told it had not left the store when the pizza finally arrived it was the wrong style. Please make this right. Thank you for your time
Ordered by phone .GOT to Domino's in Webster Massachusetts pizza was not how I ordered over the phone mistakes happen happens all the time I get it!!! NOW I'm tired after working all day have to wait for another Pizza Tony didn't say sorry didn't care !!!! that speaks volumes to me !!!!ASK the employer Tony if he would add Winsconsin cheese on my pizza without charge because now I have to wait for another Pizza. Tony told me I'm only paying 7.99 for this pizza it's going to cost me MORE. I said are you serious I have to wait for you to make another pizza that you guys messed up and now you want to charge me more !!!!Tony told me to Exit the Pizza shop ! !!!AFTER I already had paid for the pizza before I even got it. they messed up on !!!! I'm WAITING for !!!!VERY rude and very disappointed!!! and which I don't order from this Pizzeria !!!I've been in Webster 17 years. I probably ordered Domino's three times in my life.I thought I would try it and this was my experience never again he does not need to tell me to Exit the store !!!! When I left Tony told me not to come back. No worries Because I will not be back .
.ME as a customer representative for 30 years,I would have gladly gave Wisconsin cheese and my apologies!!! someone that waiting because I messed up .Tony I don't know the last name very rude and not should be representing this establishment. Too bad that's how you lose customers that's how you go out of business. I did Express to him I will make a review and complain to corporate because ,this man was very nasty and all he cared about was the pizza was 7.99 !!!!!!that's not the POINT. I will not even ggive one star.:-(:'(
Every time I order extra toppings most the time double toppings I never get it but yet I get charge for it ! I just started ordering from Domino’s again this year and the reason I stopped in to begin with is because you could never get extra items but we’re always being charged for it. I was giving it a second chance and now I’m fed up again every time I order extra toppings it’s the same ol story . I Think maybe this is how they make a profit by ripping their customers off . There is plenty of pizza places around I just use dominoes to try to save money since I have kids but I give up I will not order from Domino’s anymore. A bit of of advice to whoever reads this if you order from Domino’s don’t order extra toppings or double toppings because you’ll get the same amount as the normal portion so save your money!
First of all DO NOT TELL ME TO COMPLAIN TO THE STORE THAT SERVED ME,cause it doesn't do NO GOOD!! 2) I'VE been a valued customer for over 3 years.But...the past 3 orders,my company n I thought the pizza tasted old,n cold!! 3 frickin times! You don't value your good customers,then fine,I will order else where.If you do value good cust.service,than show me!! Completely fed up!!
was put on hold many times, went to the the Berea ohio store to voice complaint , was told that's just the way there system runs. found this to be unsatisfactory ,do not know if we will ever use this service again
I ordered my 2 pizzas 6:30 Pm on line September 9, 2017, and wanted to pick it up at 7:15. When I got to the store, the customer service rep, said it was not put in yet. I said I ordered it 45 minutes ago and asked for a 7:15 pick up. I ordered on line. She told me they would not put the order in till 7PM, it was already 715, I told her that is why I ordered it online. She said they were "busy" and it would be another 20-25 minutes. I went back in 25 minutes and the pizza was ready, but I only received 2 toppings, instead of 3, and hardly any sauce and cheese, or peperoni. It was put together too fast and mostly bread. we did not eat but about half the pizza and threw the other one away. I want a refund of $17.10 as the pizza or service was NOT up to standard. The rep said we have a hurricane coming, I said then you should close rather than treat your customers poorly. She just said, there is nothing I can do about it, then asked me if I had any quarters as they were low. Please fix this or I will be forced to go to Pizza Hut or Little Caesars. . Thank you
I ordered pizza online for pick up and after 10 minutes got to the store and they hadn't started it yet and told me it would be 8 minutes. Ok, they were busy so I sat and waited. The board said after 8 minutes that my order was ready so I stepped up to the counter and no one acknowledged me, so I asked to all there could I get my pizza order. The employee closest to me looked at me and then walked over and started making pizzas. I asked again and a fellow told the guy that ignored me to get my order that was just sitting ready to go. I asked him why he ignored me the first time and he ignored my question again and walked over to make pizzas again. I asked him his name and told him I was lodging a complaint. He said his name was Nick,I asked for his last name and he said Nick again. I Said your name is Nick Nick and he ignored me and went back to work. I told him in a calm voice he needed to work on customer relations but he sneered and ignored me.
We eat here a lot but there are plenty other pizza stores here.
I was hold for 20 min to find out the we to2 had to wait hrs out.my entire bible class went hungry.that makes me believe that cant believe in dominos .Im not sure what else to say but disappointed Brian Trott
After 2 hours waiting the delivery the pizza just arrived cold and no response from the branch when i called them !
Friday, Sept. 1st I placed order over the phone to be delivered, 2 pizza and wings at 4:39pm. Was told 45mins by female voice. Dominoes Pizza, Clarkson branch, Brooklyn, NY. At 5:45pm I called back it was over 1hr. Female voice was very rude and hang the phone up while I was talking. I called back for manager, the same female voice answered. The pizza came @ 6:15pm. Service is poor.
i ordre a medium pan pizza , to be delivered , the driver came , i was paying , i noticed that the delivery charge was added to the bill , driver tells me what about tip , i told it is already included from what i noticed on the receipt , he walk away saying to me fuck you , i called the dominos branch to complain , they did not respond and looks like they did not care , covering up for there driver .
Ordered pizza over phone was quoted $ 8 and change. I went to pick it up and then quoted $18.07. ??? Another customer comes in her price was $15 and change. She said I was told $8 and change.
Either it's false advertising or we're getting buked.
I ordered a delivery from Washington Court House Ohio the manager Michael said you no longer deliver to vfw or legions per his district manager amber why I asked he said it was a corporate policy why have you changed I got a pizza Friday check out my points I had to order from donators I am a member of the state vfw and I am putting this on nationals web site that you will no longer deliver to us that’s 1.7 million vfw members to see it we never asked anyone to come into Iestablishment we just wanted food at door they called me back when I was on phone with you he was rude and the corporate guy disconnected with me I asked to have amber call me and he said he would try I think this is b.s. and I will be contacting vfw and legion nationals if you do not want to serve us
A large pizza with 2 toppings was advertised last night on Tv costing 5.99. I went out to buy the pizza a few minutes age and was told that the promotional pizza was this week. Would not give me the advertised pizza. My pizza would cost $13.00.
While I was in the pizza store, a man asked for some of the sauces. The employee said, "How many do you want man." No payment was made for the sauces. I told the employee that I would also like some of the sauces. He said that will be 50 cents for the sauces. I had already paid for the pizza and when he told me that I asked for my money back and left without the pizza.
If the pizza was advertised last night, then it should have been a promotional pizza and should have been sold for what was advertised on tv last night. Also, you can't give one person free sauces and not give another person who is standing there and seeing the employee give sauces to one person and then when the customer asks for sauces....charge him/her for the sauces. My suggestion is you need to hire employees who are not
sun-down and pay day employees!
We live in a place that has several units.On Memorial Day all together we ordered $95 worth of pizza.Not only did they get our order wrong they went to the wrong address.So instead of 30 minutes we waited almost an hour for our food.When I called the manager he was extremely rude and wouldn’t give us a discount but told me we could just forget the order and give it back.We had hungry children and adults waiting to eat.I will never ever again order from them again.And we tipped the driver because it was not his fault.
I called dominoes that was near my home. I live in a neighborhood that is three years old. I asked the worker to deliver she said, 45 minutes. I said ok. And then she asked for address. I spelled it. She said, i”it’s not popping up in our system. I ‘ll give you the number To another location. “ i Saïd , “but that’s too far”. She said, “ some locations have other areas they cover.” I said, “ ok. But that’s stilll too far. You are closer!”
I called the recommended location and I got a wonderful manager, jimmy who said, “ yes they do! I used to be the manager there. I know exactly where you live”. I said ,”well, she’s not having it. She was firm in her stance that she was not doing it.” So, he called her and told her better.
1:19pm When I called her back she said, “ok , 45 minutes. I said , “fine and placed a $35 order” @ 1:19 pm
I called Ann Arbor Michigan and made a complaint
I called the location and asked, y’all ok? Y’all lost? No, she already left, she should be there any minute.
I called the other location thanking Jimmy for intervening on my behalf, but that it had been close to two hours. For a 45 minute pizza. He said,, “ If you ever need anything, please stop by location”. Which was admirable .
The driver arrived with my order which was over two hours including me trying to tell her it was the correct location to
I tipped the driver $5 because I believe in doing what’s right. That it was t the drivers fault. Somehow the system failed along with a lack of training in good customer service.
You all Should recognize Jimmy for his excellent customer service going beyond his role as a manger for his location. I assume he worked in Gonzales, LA 226-644-8484
The manager (female at the location) was not rude, but I was told she couldn’t help me, and I was given the wrong delivery quote.
1829 N Airline Hwy
Gonzales, LA 70737
+1 (225) 647-9442
I believe in honesty and constructive criticism and I believe this issue needs to be addressed as we have other choices.
I paid close to $40 for a cold pizza after it was all done with. I told jimmy I was afraid to eat the pizza because of fear. He assured me there were cameras in the pizza store.
Nevertheless, if I ever decide to order dominoes. I’ll be reaching out to the other location to visit Jimmy even if I have to drive.
A complaint was made at (734) 930-3030 while I waited close to two hours for a cold pizza.
Today my sister called your store to place an order as she was telling the guy what she wanted he hung up the phone in her face so she calls back and a young lady answer the phone again while she’s was telling the lady her order she told her that they can’t take orders from a child my sister immediately got pissed she looked at me and told me that they said she was a child so I took the phone from her and I told the lady (Katie) that is a grown ass woman you talking to after I said that she started laughing then I told her that she don’t have no respect for customers then she asked me did I want the order and I told her I placed the order didn’t I and she hung up the phone in my face. So now I’m pissed because this disrespectful employee (Katie) did not have the customer skills to try to make things right nor did she apologize for being so rude. After she hung up in my face I go to the store #5968 and I asked to speak the manager (mike) and I told him what happened he acted as if he didn’t care I told him she needs to be retrained on customer service policy and he said with a nonchalant attitude I’ll talk to her at that time she was taking another order on the phone and when she got off the phone she had an attitude with me and I told her that was a grown woman she is old enough to be your mother that you hung up on and Katie said I didn’t hang up the phone on you Jacob took the phone from me and hung up the phone Jacob did admit that be hung up the phone in my face and to further the disrespect no one not even the manager (mike) apologize for the behavior of his employees now from this day forward I will and my sister will no longer purchase anything that has to do with Dominios as I was walking out the door I can hear them back their laughing if your people don’t have any respect for company policy that store future does not look very bright at all
Why don't you have specials on small pizzas? My child is the only one in the family who eats only pepperoni pizza and he cannot eat a hold large one. He does't like it warmed over so half is wasted. I pay much more for a small one than a large because you have specials on the large. Please consider specials on small!!!!
I called Domino Pizza (360-636-6000) I asked for the $5.99 special 2 or more. Was told it was no longer available. Their pizza was $7.99. I called the other Dominos on Ocean Beach Hwy (360-442-4882), I ordered two pizzas at $5.99 each. My sister picked them up & they didn’t understand why they didn’t honor the pizza on Washington way for $5.99? Their website even show it for that price at their location! Still told no! I’m wondering how many people are they cheating? Perhaps, they ring the pizza as $5.99 and sell for $7.99? Someone is pocketing extra money! Please investigate this situation!
I placed an order online on May 26, 2019 at 4:39pm for delivery services. I paid with my debit card. At 5:35 I contacted the Domino's store located at 4920 Cypress Street in West Monroe, La; I was told it would take another 2 hours to get my order out to me. The guy then stated my order hadn't even been made after I'd already waited almost and hour before reaching out to them. Then I can't get my money refunded back to my card for 3-5 business days. I'm pissed because I don't have funds to even cover another order to even get something to eat. This is not the first time I've had issues with this store regarding delivery services. This is unacceptable because the online site gave me a timeframe of 25-35 mins from the time I placed my order to receive it. If that's the case they should have informed me that it would be an unrealistic wait time and I darn sure wouldn't have placed this order. This is unbelievable!!!
I called to order a pizza, I said I didn't want to give out my phone number. It is their right not to take an order if they insist on having a phone number, but I drove over there to tell them it was not a joke, and the employee dismissed me as if I were a nothing, his demeanor, his attitude his body language all told the story (as well as the tone of his voice). That Dominos pizza didn't need or want my business...if this is the way the company REALLY FEELS about people, only customer's money....not their loyalty....then the business deserves what it gets....
I went to Casey's pizza to get the pizza I wanted instead....they were more than willing to take an order over the phone without giving them my phone number, and it was ready when I got there to purchase it. I'm going to Casey's pizza from now on !!! The extra cost was worth the excellent customer service !!!
2 incidence. First incident order two pizzas one came cooked the other was brought their solution was to give me a coupon for free pizza whatever. Second issue the very next time I order from there once again they handmade pizza comes to me raw
Ordered a pizza for pick up was told 25 minutes , waited 25 minutes went to Dominoes store , paid for my pizza then was told it hasn't even been put in the oven yet !! So now I'm waiting in your parking lot even longer. Will never ever order another one !!
Rate as 1. Date: 5/4/2019
To: Domino’s Manager/ Corporate.
From: Janet Schultz and Rick Selph - Customer’s
Subject: Over the telephone order & delivery
I had used Domino’s for years, they make some of the best pizza. After this experience I will never go back. Worst experience with food I have ever had. How disappointed I am.
The call was Thursday May 3rd around typical dinner time 5:00 pm. To the gandy and Dale Mabry location.
I asked for 2 (two) medium pizza’s, Cheese pizza with a thick crust. The other pizza was to be sausage, pepperoni and mushroom on a thin crust.
The delivery was good and swift. I tipped the guy well, like several dollars. The order was paid cash like $19.00.
Right away started to eat and after a couple or so bites noticed how BURNED the pizza’s were. I mean Burnet, the cook was big time in a hurry and it was not good.
To much going on for us to deal with this at that time, so the next day took the over cooked pizza’s in directly, in person. How disappointed.
We asked for our cash money back with a reciept. The girl indicated, they don‘t do that. And “that’s the way it’s supposed to look”. We said, are you kidding me. The girl behind the counter stated, you can take a credit, take two new pizza’s. And she stated we have to take the order back, Domino’s/we can’t take it back.
We/customer, were so disgusted and left. So we got screwd, no money back, no receipt and just a simple credit noted on our telephone number account.
Hence this letter. It will be reported.
Janet Schultz and Rick Selph
3706 Yardarm drive, Tampa, FL 33611,
Home phone: 813-515-7644.
During my 15 min+ wait in store, of the two employees preparing orders, only one washed their hands. Both employees were handling pizza makings and non-pizza items. I do not know what your SOP require but I would think after handling money, door handles and other assorted items, the employee would be required to wash their hands BEFORE making a pizza. I am not a "germaphobe" in any way. Just wanted to point out what I think all restaurants should be required to do when handling food items. Thanks, George
I just got off the phone with one of your customer service person at the domino's on 38th College, in Indianapolis, Indiana trying to place an order for the 2 med pizzas 2 toppings for 5.99. I asked for the first pizza to have the garlic sauce, chicken and half spinach/half pineapple. On the second 2 topping pizza I asked for reg sauce, half pepperoni, and half Italian sausage, half spinach and half banana peppers. So your guy said so you want 4 pizzas. I said no, 2 pizzas half and half. Then he kept asking me to repeat the orders over at least 4 times, while never getting the order the way I asked for it. He became argumentative saying I ordered 4 pizzas and putting the order in the way he wanted to do it. When I said I only have 2 pizzas, then he put the phone down without finishing the conversation. I am very upset that you would have someone this rude working that doesn't understand how to take an order and keeps repeating over and over and not ever understanding what is being said to him.
On top of all of this disrespectful to the customer. I never completed this order with him after trying to order for over and hour. I finally went to Papa Johns. I have worked in customer service and I know that is no way to treat customer if you want to stay in business. I hope you look into this matter seriously.
On 5/1/2019, I placed a order for a pizza ( #394827), using the Domino official on line ordering system, placing my order with the dominos store in Kissimmee, Florida, behind the Fast gas station. they started the order around 2:30 pm, I watch the Tracking screen so I can notify our Solivita security guard, when the driver leaves the dominos store, the driver left around 3:00 pm, according to the tracker display screen, no sooner did I get off the phone with security guard, notifying him to expect the dominos pizza delivery driver to send him thru to my house. As I returned to my computer and the dominos tracking screen displayed that my order had been delivered. I know this not to be true since it takes 20 minutes to reach Solivita and the security guard had not called me to notify the pizza driver is coming to my house. So I called the pizza store to make a inquire as to incorrect tracking display information, the clerk cashier did not know why the display showed delivery was made to my residence, so she passed on to the store manager, The claims she pushed the button by mistake, I find that unacceptable excuse for management, this tells me poor training or a very unqualified person is working for you. I definitely will not be ordering from Dominos Pizza again, when their are other pizza places I can order from. Joseph king, 348 rock springs drive, Kissimmee, Florida, 34759
I love the friendly personalities of dominos employees. I may not know there names but they know what I want each time I visit the store. Pleasant with a smile and greeting every time.
My issue is every time I go there and watch them make my pizza, I’ve never ever have seen any workers such as handlers, pizza maker, cashiers ever wash their hands.
I’ve seen the hand sink in view. No one washes their hands. Some have handles money, cash registers, wiped their brows, arms are hairy, workers multitasking and never ever wash theirs hands. I’ve seen employees enter the bathroom and come right out so fast that I know no one could use the toilet so fast and they almost for sure didn’t have the time for hand washing. I also know that restaurants has a policy for how to hand wash for so minutes.
I think as a good handler there should be a health inspection by someone. Maybe the Health Department or a meeting with the entire staff on what a hand washing station is used for.
Don’t get me wrong but I do have a weak immune system and can’t afford to get sick.
The Dominos is located in Pflugerville, Texas 78660, off of FM686, Dessau Road, 78660.
I also bought a pizza on Wells Branch Parkway in the HEB location which is just right off of Interstate highway I-35. Same issues.
I just might stop by the pizza if things don’t change.
Oh, speaking of coughing and sneezing....no hand washing either.
Getting fed up with filthy food handlers even if they are nice. It doesn’t make any sense to put someone’s health at risk due to laziness. Or even if you are so busy that you can’t be clean. This goes for all these employees.
I also noted that the dough sits out and starts to look like it’s been sitting out waaay too long and not covered. The sauce in the bucket looks as if it’s been out way to long also. I’ve seen flies.
I ordered two gluten free pizzas from Domino's Pizza# 6183 in Covington Tn 38019 on 4/25/2019 as I normally do order from them . I have ordered at least twice a week from them ranging from $30 and above on every order. But this order was late, cold and burnt so hard that I could not eat it. I called the store with my complaint and the so called manager told me that this type of crust is always like this. I explained to her that I always order this type of pizza from them and have never had this to happen before and the manager hung up the phone on me while I was still talking.
I ordered online, #304366 server 0882 store 8148 My bill was $63.53 + $ 5.95 for delivery This is the worst pizza I have ever had. It totally stressed me out that I got sick to my stomach. That's all I have to say.
Pizza delivery to my hours for 10 years and suddenly told by the people there that I am out of their area 3 miles away.
Your commercial says you can get a large pizza at $7.99 every day takeout . I was shopping at ingles super market , on the back of the receipt was a coupon for domino's pizza stating buy 1 large pizza get another one free . when called to order my pizza the manager said he will not honor the coupon . how do you people stay open with this false advertising !!
I just had the worst Pizza in my life at the Kutztown Domino's in Kutztown, PA near the university on 4/19/19.
It was like eating a dry cracker with dry pepperoni on it.
I paid $8.47 for this disaster.
You need some corporate oversight on this poor excuse for Domino's.
A refund would be totally appropriate.
Yesterday 4/17/2019 I ordered 2 sandwiches for delivery. It had to be a $12 minimum. Plus delivery fee, plus a tip. I spent $19. I ordered the Philly steak sandwich which was all bread (although good bread), hardly any cheese and the cheese was burnt onto the bread, hardly any meat or vegetables. What meat that was on the sandwich was only in the center. It was pathetic. I was hungry so I ate the meat off the bread and threw the bread away. Thought about the $19 I spent on a crappy lunch and started to get irritated enough to send this email this morning. I wasn't given a receipt but I do have the emails. The total was $16.45 Order# 288262 11:49 am. I paid cash and a tip to the driver. The Dominoes stores phone number is 972-608-2929. My order was delivered to 5800 Granite Parkway Suite 100 Plano Texas 75024. To: Platinum Title Partners.
For: Robbin Biggerstaff cell# 469-323-2797
I would like to give this store another chance but I do not want to spend another $20 for less than acceptable food. Especially at lunch. Is there anything that corporate can do for me? I didn't complain to the store yet. I thought about that as well.
0n 12-25-2018 I spent about $40.00 dollars on a pizza deliver to my office. A few times for different orders it was more. I am not sure if the pizza normally cost that much or if it’s a special promotion that’s offer every blue moon or something but I believe I am being over charged. A few time the drivers had forgotten the kind of 2-litter soda I wanted; but if I have enough I would make sure I left the driver a good tip. Sometimes 7-10 dollar tip because I know gas isn’t cheap…
Outside of that I never had any real problems from this deliver location. Until December 25, 2018.
On this date I order 2 medium 2 topping pizza’s; initially I ordered 2medium 1 topping pizzas then I called the store to add to the order. The exact order was for the 2medium 2toppings 1thin crust with chicken & bell peppers; and the other pizza was a pan pizza with beef & black olives and 2choclate lava cakes and a two liter soda.
I ate a lot of the pizza and my mother ate some of the pizza as well. The pizza made me very sick and my mother she is deceased now. I was going to send the pizza to a toxicologist so I put it in a zip lock bag in the freezer. I am not sure but I think she must have eaten more of the pizza again in the month of January when I came back from running a few errands 01-25-2019 she was in the hospital and some of the pizza was missing. I am not sure if it was the pizza dough or if was something related to when the government was shut down for a little while; but the pizza dough was under cooked. I had not order any more pizza from that location since then.
I also thought it was a little strange that the young lady that delivered the pizza said she wasn't the regular driver and when I offered her a cash tip she said that wouldn’t be necessary.
The store number where the problem was is #1594
call in order: they couldn't find it and then sent us out with the wrong order, there was approximately 5 Tiny broken pieces of chicken in the chicken finger order . while waiting for the New Order I watched everybody including the manager do money transactions credit card transactions and not one of them had on gloves or wash their hands while grabbing cheese pizza dough toppings with bare hands again including the manager the gentleman next to me asked for his money back. I hate to complain about any business. but this is about food safety
I didn't ask for my money back although I should have but there was many unhappy customers around me I didn't want to add fuel to the fire
I placed an order online.
Order #: 870573
Date: 04/14/2019 8:15PM
It is now 10: 30 and I have not received my order. The tracker shows it was delivered but that is not the case. I called the store and I sat on hold the 1st time for approximately 40 mins. I then hung up and called back, and am currently sitting on hold again for another 45 mins. I will continue to hold just out of curiosity to see how long the store will leave a customer on hold, as I do not expect any satisfaction from your company at this point. I have sent three instant messages but have received no response despite the statement that says they have my undivided attention.
This is horrible customer service. It is bad enough my food was not delivered, but now I have to endure over an hour long hold just to let them know that! Truly disgusting!!!
Case-1, I have made an order on 3rd of March for my wife and I, it was 1 farm house ordered. I was asked to wait for 1 hour and I waited for more than 2 hours but, I could not get the delivery at all. Next day, again I called Domino's and ordered same again, I was asked to wait for 1 hour and I waited for 2-3 hours but I did not get the pizza. I told them that I am very much frustrated and my wife also did not like it they said that we are sorry for the inconvenience. They also told that, on the next order I am eligible to get a discount of 300.00rs, and I will get a call back, I said okay but nothing happened.
Case-2, I went to Domino's yesterday on 13rd of April with my wife and I told them about my complaint and asked them to provide the discount but they have no any information about and they said sorry we can not. Now this time this was not tolerable at all for me. I called again to Domino;s right there and spoke with a person named "DIPANSHU", I told him all this and he put me on hold so that he can get my call transferred to his supervisor, however after a long hold he cam back and said I will get a call back like earlier. I have warned him, if this time I don't get the appropriate assistance, I will write about it on Facebook, he assured me that I will get a call with in 10 minutes but I waited with my wife at Domino's for 1 and half hour. Now this time I am gonna share a link with your guys please suggest what should I do..This is the worst experience that I have every got.
today I went to the dominos on washburn way in Klamath falls. When I walked in, music was blaring so loud , it was hard to concentrate on the menu. I ordered a pasta breadbowl and an Italian sandwhich. I asked for double the meat and paid for it . The young lady asked me four times what I ordered. each time I told her the same thing. Even after taking my credit card she asked again what I ordered. There were four guys in the back cussing very loudly at each other about a delivery. It was very uncomfortable listening to them talk that way in front of customers. After getting home I discovered that they did not double the meat and I fully expected that and had asked the guy who made the sandwhich when he gave it to me if he doubled the meat, he said he did. My fault, I should have looked before I left. Kids these days have no pride in there work and just throw things together . I feel these kids were not properly trained to do what I know is an easy job. I worked at Abbys pizza before I joined the Army in 1981 and we never behaved in that maner. We would have been fired on the spot. Anyways just airing out my frustration. Thankyou. Jon Martin
the manager was very rude to a disable person and that person is my mom name is Suzanne Schmidt and my name is Joshua Schmidt u can contact me at email@example.com and my phone number is 5636769766
the place said that it would take up to 45 minutes and the manager said when we try to do a complaint he said never call back and the pizza was cold and a little under cook but very rude sever please take care of this or please get a hold of me and the manager never said his name and the address is 1926 Brady street 52803
please fix this because this was the worst service we ever had!
I ordered a side order of Banana peppers, And they brought the wrong kind .I know I have ordered Banana peppers before from them now there telling me they don't do side banana peppers! And instead of offering my money back they want to Credit me .No either bring me the banana peppers or my money. I'll never order from them again.
get better people I never dealt with so much disrespect from these people I highly not recommend this place this place should be reported to cooperate after 5 times hung up the phone and lied that we never tip them smh I was so pissed off at these people and even come from a general manger so unprofessional plus they messed up our order and ontop of that they offer a discount to replaced something they made do not give them there service they do not deserve it screw dominos pizza we even called other dominos they suggested we should called cooperate on these people at first we have been ordering them since they moved there at the beginning they were great we have no problem all the sudden now we been having problem yess I could understand if it was 1 or 2 or even 3 times messed up things happen but not something like this tonight it was hell they need to treat there customer with more respect I hope they see this as well and learn how to trained there staff and even manger as well but never ever again Iill be ording from them if I were you do the same as well don't order from dominos
Ordered pizza n had it delivered when it was delivered they said by the way we dont deliver in ur area but we did it cuz were slow . I left it at that started to eat my pizza n it was the total wrong order so I called n complained n they said they were sending a new order out so I waited an hour n still no pizza so I then called n they never had a pizza being sent out n was told to write a complaint online
I order lunch from Domino's Pizza shop on 146 Smith Street Brooklyn New York 11201. I order Bread Stick and Chicken. The chicken was not cook well. Called them the lady said no one else complaint and I didn't say well done. Who says well done for Hot wings. She was very nasty. Thought chicken is suppose to be cook before it given to the customer. I wanted my money back she said no. I didn't have no lunch. I was not eating raw chicken. Please handle this matter.
Tonight, April 1st at 6:15 pm my daughter ordered a Domino's pizza online. The wait time was 57 to 67 minutes. At 7:29 (on hold for 12 minutes) she called to find out what was going on. The guy at Domino's answered with "We've had three people quit. It's a 3 hour wait for pickups and a 4 hour wait for delivery" This is the THIRD time this year people have quit. What is the issue with Domino's? Why do people constantly quit? They need to evaluate this location and find out what the heck is going on. One more issue like this and we will o longer order from Domino's no matter where we happen to be. We really enjoy their pizza but this is enough!!!
When i called and ordered the wait was an Hour once we got the pizza half of the pizza was correct I ordered I got the 2 cheese pizzas but my other 2 pizza were not correct I ordered 2 cheese and Pineapple but i only got one and the other one was cheese and Pineapple with ham but i didn't want nor asked for it and then when my mom call a girl answered the phone put her on hold then hung up so my mom tried again the girl said after she answered the phone said to another co worker "i don't know what to tell her" and then hung up but before that my mom asked to talk to a manager and then they hang up on her. So again my mom proceeded to call them again so this time a guy answered the phone this time so my mom re ask to talk to the manager and he tells her "oh well there is no manager" then he proceeded to ask her "did you eat it" but my mom had said before he asked that that she was allergic to ham. Then my mom said how mad and livid she was about the pizza and he go on disrespecting her and saying "How livid" like that was rude then he accused me of asking for coupons that i had never asked for and when i did order the person on the phone never told me how much is was and just hung up. And again the guy on the phone with my mom said that some employee don't care and don't have to offer the coupons if they don't want to. and that whenever someone is going out to delivered or whenever someone wants to and you could hear the girl from before laughing. They also said that they wouldn't recredit the card that they over charged and on TV its shown for 5.99. I don't plan on ordering from there again or doing business at dominos on felspar in Jurupa valley ever again and i request that they are either fired or punished for their actions.
I called corporate and made a complaint about a franchisee and was told someone would get back to me from that location well that never happened so why bother taking complaints at all I'm TOTALY DISGUSTED with the hole company No resolve or returned contact. A simple apology from the manager would go a long way I guess they don't care about costumer service or satisfied patrons
Ordered 2 large specialty pizzas on 3-24-19 from the Graham, Wa. 98387 store and was very unhappy with the finished product. One was the Memphis bbq pizza that had very little bbq sauce, minimum toppings, and very little cheese. The second was the Meatza pizza that again had minimal topping and very little cheese. The only positive was that they were on the 50% sale because in my opinion I only received half of the toppings. I have order from this store several times and the last 2 times have been horrible. It is doubtful that I will be returning . I could have bought a store pizza and been happier. Jeff Fowler
The help us rude.can't get my order right. Terrible food in Kingston wa.
I purchased a pizza from the Mt Ommaney store in Queensland tonight and to get straight to the point it was disgusting.
The only good thing about the order was the Pepsi,the pizza looked like the toppings were dropped from a ladder onto the base,
and the amount of grease that come out of it made it in my opinion un eatable,a $35 pizza went in the bin.
I think you should maybe send someone with some authority to check out whats happening in the store ,before someone gets sick
from eating this sub standard product.
Thankyou Alan Casey.
On 3/17/19at approximately 5:00PM, I ordered a pizza on line for $7.99 from Dominoes in Agawam, Mass. on Springfield St. as I have done many times in the last 6 months or so. When I went to go pick up the pizza , the car did not start. I immediately called Dominos and I spoke to a female then a male. I explained the situation and he said they would deliver, (I lived 5 minutes away) for $3.00. I said ok but we now had someone to jump the car and I will call him right back. The car would not start so I called back and explained situation to another person and he said it would cost $18.78. I asked about the $3.00 and he said the coupon was ordered on line and could not change it. I pleaded for understanding as I was in a situation and was a customer and could they please help me. I said I would try to find someone to help me. I called a 3rd time and spoke to another person (male) and he said the cost was now $21.??. Can't remember the amount. I said "so you cant help me" and he rudely said NO. I asked for his name and it took him about 5 seconds to answer. He kept saying " my name is..my name is..my name is Heath (I think). I said " you had to think about that?" I finally got my grandson to pick up the pizza which was a little well done. Not a big deal. I guess my complaint is the rude manner in which the whole situation was handled. And the price kept going up! There is no personal touch anymore. Just being neighborly in our small community would go a long way. I hate to think that Dominoes is just another big corporation with no heart or have compassion to help out one of their customers occasionally. Thank you for reading my email
478 Cold Spring Ave.
W. Springfield, Mass 01089
I ordered a pizza delivery to my residence on 3/12/2019. I have ordered from that location on many other occasions and the service was generally good. The delivery was usually on time and satisfactory. However, on my latest delivery order, I waited for approximately two hours before I telephoned the store to inquire about the status of my pizza delivery. I was connected to the manager who was VERY rude, wouldn't let me explain the problem, and blamed ME for the fact that the delivery person wasn't able to locate my place of residence. His argument was that I failed to provide a phone number at this particular place. The reason for that is that I live in an assisted living facility and there are no personnel to answer the phones after hours. I'd like to note that my location is approximately TEN blocks away from the Domino's location. Straight down the street!! I would recommend that you find more intelligent drivers, provide them with maps, take away their dope, or get them GPS. The name of the obnoxious, combative, and uncooperative manager at that store is Dontrell Richardson. I hope you deal with him appropriately. The address of the store is unknown to me. It is located at 76th Street and Mill Rd. in Milwaukee, Wisconsin. Thank you.
when I called dominos pizza in st.pete fl...9th st southside about 945 pm a young man answered the phone and took my order as I told him that it was for my kids he told me hold up a couple of seconds and after 10 min I realize he wasn't coming back and afterwords I tried calling back but no answer!this is the 2cd time...I try n not complain because I know people need there jobs but yall be hiring some nasty gedo as people down there and need to fix it please and thank you.
On 3/7/19 around 8:30 p.m. I had my grandson order a pizza and it was not delivered until around 11:00 p.m. This is not acceptable. You advertise fast service but this was not fast. The address was to 1106 1106 Tree Lodge in Lithia Springs, GA and it was charged to my credit card. I don't know what happened that night but this was a bit too long especially since my grandson had to go to school the next day.You need to credit my debit card or deliver my grandson a free pizza. Thanks for your time and consideration. Hattie Williams
Ordered from the Taylor location all the food was horrible and burnt very unsatisfied
We absolute love dominoes girls. We eat there once a week sometimes more. We spend almost 40.00 each time. Our last order on Saturday or Sunday. The pizza was like cardboard, burnt not much sauce. Our HOGIES were burnt sauce, cheese not melted, meat was so burnt the ends curved up, we couldn't even eat most of it. I don't understand why they sent food out like that, I'm a regular as well. I don't like to complain, but it's nit right. I work hard for my money. I've been a server fir 30 years, customers are important. Thank you.
3/4/19- I ordered from dominos in Holyoke, MA on Appleton Street at 7pm. We got our order delivered and we were missing the marinara sauce for our cheesy bread. Mind you it took over an hour for us to get our food to begin with when online is stated that it would be ready in 30-45 mins. We called and explained that we don't want to wait another hour for the sauce if we can get a new order of cheesy bread with sauce and we would return the old one if need be. She said it's fine, but it would take 30 mins. Okay no problem, so we waited 35 mins and called back. The manger Melanie told us the driver just walked out the door and has to drop off a couple orders before ours and it'll be there soon. WHY HAVE I ALREADY WAITED 40 MINS WHEN I WAS TOLD 30, AND THEN HAD TO WAIT ANOTHER 20 FOR IT TO GET TO ME. We called and asked for a refund instead of keep waiting it's already been 2 hours. She told us she would have void it and recharge me for everything and I wouldn't get my money back for a week. When confronting her on this, because last time I had a problem to took care of it and I wasn't charged double for a week, she hung up on me. I called back and she had one of the employees answer and put me on hold for 10 mins, so I hung up and called back. He answered again and said he was the manager so my boyfriend took the phone and tried explaining the situation to him and she ends up taking the phone and yelling at him. She is VERY unprofessional and this isn't the first time we've had a problem with her. We got our cheesy bread and just threw it out because they're known for fucking with the food when things like this occur. If nothing happens to her Dominos will lose us as customers and we will let everyone know how shitty our expierience was. We shouldn't have to go through this, and we tried being nice about it and she was just rude as hell.
I ordered two pizzas total was $14.73. on 3-2-19. From store # 2453. I spoke with manager Jonathan. I told Jonathan that both pizzas were not hot and they were not what we ordered.
I asked him for a credit for two pizzas.
He answered"You just want free food"! I am a great customer here in Berea Ohio and in California. This manager needs ALOT of training. !
I not only want two pizzas credit but I want an additional two pizzas for the way I was treated by your employee.
My phone number is 310-502-9738
and my address is :P.O. Box 66
Berea, Ohio 44017
Ordered pizza online and it said the delivery wait would be 21-31 minutes, At the hour mark, we began calling the store to see where the pizza was and the phone just rings and rings. We spend around 10 minutes trying to call and no one answers. We call another location nearby who says they are probably just busy??? We then spend another 10 minutes trying to call looking for our pizza. Needless to say 1.5 hours and we still have NO food. Absolutely ridiculous! If and when someone shows up with this food, we will be sending it back to Dominos and expecting a refund of money!!!!!!!!!!!!!!! I understand busy but no one answers the phone??????? I have heard about their specials 15 times now trying to call them! Will NOT order again!
********Update......driver shows up after 1.5 hours with the pizza and says they are busy. We sent the food back and asked for a refund. We are still trying to call the actual store to speak with someone and are still unable to get anyone to answer the phone!!!!!!!!!! WTF?*******************
*****Still unable to speak with anyone on the phone, nearly 2 hours after we initially ordered our food!!!!!!!!!!!!!*******
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