Domino's Pizza Complaints Continued... (Page 1)256+ reviews added so far. Upset? Call Domino's Pizza corporate: 734-930-3030
I ordered a small pepperoni pizza to 5675 Lebanon ave. But I seem to not get the order and I ordered 3 times
Dominos never want to take orders after 12 am and if they do the waiting time is OVER AN HOUR even if you going to pickup! Ridiculous.
A driver comes past my house at least 2 times a wk delivering to a house past me but store says they have to meet me 2 miles away further in town because I’m out of area.
First time ordering from our new Dominos in Dunnellon, FL What a mess,, no system, lost orders, my pizzas over an hour later were found & COLD. . They had to remake my Dads sandwich again as they could not find it. Where were the apologies? Gift Card? Even a Manager? They made sure they got the delivery orders out. What was the Problem? They need training....Customers First!!! What was their issue??
To Whom it may concern:
We ordered from the Dominos on 500 North Henry St. in Alexandria, Va. last night.
It arrived burnt and cold and slicers were piled on top of each other. It was inedible! Order # 294828
In California when I order it's usually delicious!
I would like to be compensated someway!
I just ordered a pizza and wings from Dominos today. When the order got here I found the pizza was lukewarm well I am used to that about now as every pizza place usually delivers it this way so you have to re heat it.
What bothered me was the chicken wings. I ordered via phone and told them mild sauce this was that Buffalo hot sauce put on the chicken wings instead! I had to rinse off the chicken and recook it with my own BBQ mild sauce which he should have come with in the first place or no sauce whatsoever just not that buffalo hot sauce hate that and it is bad on my stomach as well.
Other then that was ok just not the lukewarm pizza and the hot sauce on the wings!
Order number 225106821 was placed with Domino's and PAID for by my direct debit card. Food NEVER DELIVERED, despite phone calls to my local outlet. I visited my local Penrith outlet the following day and was met by rude member of staff who would not issue refund. Referred my complaint to the website. I have done this and so far have only received one voucher for a free pizza, considering my order was for £23+ this hardly amounts to half the value of my order. Plus the experience of your most unhelpful member at your local staff and various emails via resolver website, I am disgusted with your service and customer care.
MY WIFE AND I ORDERED 2 SANDWICHES AND A L PIZZA. WE ATE HALF OF THE SANDWICHES AND MY WIFE WHICH SHE HAS THE CHICKEN SANDWICH FOUND A PLASTIC GLASS ON THE EDGE . I CAN'T BELIEVE THE PERSON WHO PREPARE IT DIDN'T SEE . VERY SCARE IT . WE THROW THE REST OF THE SANDWICHES AND THE PIZZA ON THE TRASH. WHO KNOWS HOW MANY PIECES OF PLASTIC GLASSES SOLD TO YOUR CUSTOMERS :(
DOMINOS DECIDED I WAS A CHILD MOLESTOR AND PUT SHIT LOADS OF SALT IN MY PIZZA AS WELL AS DELIVERING ONE THAT WOULD FEED A DWAFTH STYLE STEREO TYPE ASS . FALSE ADVERTISING AFTER REFUSING TO DELIVER, YEP........................................................................................SHLO
I order 2 pizza on lunch break and never received my pizza so I call the store back they say my phone number wasn't a working number ,I waited my whole break and didn't have any food
The last two pizzas I ordered came dry hard and Luke warm. I called and spoke with the manager about my concern and she wasn't sure how to handle my concern. At the end of our conversation she ask if I would like a credit for a future pizza and I state that would be very nice of her. She said she would put a credit under my phone number so when I called to order my pizza just tell them the credit would be under my phone number. I called today 3/16/18 to order my pizza and the manager said she didn't remember my conversation and she is good about putting in credits that she could give me a 5.00 credit that's all she could do because the credit wasn't put in the computer. The Dominos in question is located in Mt Pleasant, NC 704-436-1117. The manager I spoke with was working on 3/16/18 at 6:30p as I didn't get her name. Customer Service is less than satisfactory. Thank you for your help.
Barbara Newton, Concord, NC 28025
My name is Rafael Hernandez. I chose Dominos tonight over pizza hut because is closer to my home. I feel I made the worst decision today just for driving closer. I ordered a pizza with extra bacon and pineapple. When I went in to pick it up the bacon was almost unseen. I paid extra, and this happened 2 weeks ago when I ordered. I thought maybe it was just a mistake. The young man who helped me at the time was friendly and apologized. Today was a difference experience. The young lady who stepped to talk to me, was very bold. I asked her, " If this is considered extra bacon which I am paying for, what would it look like without bacon? HER REPLY WAS , WELL LESS BACON. SHUT MY BOX OF PIZZA CLOSE AND SAID, HAVE A GOOD DAY, AND WALKED AWAY. I am very disappointed how I was treated. I am a Retail Store Manager and this is not the type of customer service you give. This was at store in Lantana and congress. In florida. Just east of I-95. I believe is Store# 5169. Phone number is 561-533-0905. Order number # 331966. I ordered the pizza under my nickname Tony Hernandez.
I would like some to reach out to me ASAP. My number is 561-907-0151.
On the night of 2/15/2018 I used the dominos in Hope Arkansas and used a fund raiser card that was a buy one get one free , I understand that the way the card works is that I pay for the higher of the 2 pizzas I order . I ordered a large meat lovers add mushrooms and onions and a plain pepperoni , I was told the price was 23.88 and when I showed my card I was told the same order was 28.00 something . So I was lead to belief that it was cheaper to not use my card . I have never paid this much for this order in all the years I have been using these cards. but we were hungry and we live a hour drive away so we placed the order and waited our time when we picked up our order we were in a hurry and did not think to check so I made my hour drive home to find my pizza was raw and I had to recook it. this morning I called the store and reported this and was told yes I was charged to much and that this was not the first time it has happed with this employee. But was not offered any help on the fact that it was raw and over charged . I just felt this was something that you might want check in to , because this is the only pizza we eat .
thank you for taking the time to read this
Phone ordered Pizza and Wings at Dominos in Shawano, Wi. 2/9/18 picked up after work and was charged $21 + for two items that should have been $5.99 ea. Person who took order was very rude and seemed irritated with order. Usually very happy with service but not this time
I called the Winchester Domino"s on 02/08/18 to place an order of several pizzas. The girl who answered did not act like she had time to take the orders. She kept rushing me. I asked what specials for delivery, "we dont have any what you want? How much are 1 toppings ? "What Kind"?, pepperoni," 13.88 be there 30 or 40 minutes," I would like another," what kind," let me think..."hello you there?" what kind. "Forget it. I called papa johns because they had patience and asked if I would like anything else. Papa Johns didnt act like they were in hurry to get off phone.
I always order Domino's and usually they are helpful and nice. If i am paying for something i would like to get my whole order placed and not feel like i am an inconvenience to them.
The time was around 4:45pm
Worst service at any pizza place was Domino's last night! Took over 1 1/2 hrs, pizza was over cooked (2) brownies were literally BURNT(see attached pix) and cold as was the pizza. With tip cost me just under $60! I could have gone many places and got a good steak for 2 for the same or less! I want my $60 reimbursed! I deserve it LOUSEY service and PRODUCT!!@!
last friday did not receive delivery of my pizza order $48.97 taken from my bank waswrung and told order went to wrong store and you would refund my payment this has not been done please rectify and return my payment as goods not received thankyou fay goodman phone 035456430 nelson
One star is too many tonight. We ordered online, and it came 45 minutes late. 20 minutes after the online tool said it had been dispatched, we called the manager Gabby. She was very rude and acted like she didnt care. Then 25 minutes later here comes a sloppy tall high school kid to my doorstep. I asked him what took so long and he became immediately became defensive and copped an atttitude with me. Because I have had issues with the drivers lying from this Dominos before, I recorded the exchange I had with the kid on my porch. He went as far as to tell me and I quote... "shit happens" when i asked him further about what kept him so long, since my house is not even 2 minutes from Dominos. (I have the conversation if you would like to hear it.) He because very flippant and when he left, he left driving fast and carelessly up the street to Dominos. By the time it took me to put the pizza on the table, dail the number to Dominos, "Jacob" answered the phone. I asked for the manager on duty and I was promptly hung up on. I called back, and Gabby, Who was also not nice, as her tone was a i dont care tone once again, said sarcastically that she would speak to him after she got off the phone... Neither one wanted to give me the number to the boss, nor the name of anyone above them from the store. The first call, we were given a number to a Greg and the number went to a voicemail. These two people were not professional at all... It will be a really long time before we eat at Dominos, and when i cut and paste this on my fb, and ask everyone to share it, I hope they realize that no one appreciates service like this.
I ordered 2 medium pizzas with extra sauce online. After ordering, I seen the order details and realized that I had forgotten to put the toppings on the pizzas, and also forgot to put cheese on them as well. After seeing that I had already paid, I felt I needed to contact them by phone. A man answered the phone, and I began informing him of the mix-up. He seemed confused with what I was trying to tell him, He asked me to just order it again online. I assumed that he was going to cancel the previous order, but I didn't want to order it again until I knew that that transaction had been canceled. While sitting at my computer, I heard him asking another person whether they had already placed the order in the oven, which was followed by a yes. He then proceeded to ask me, "So, what did you want instead of the pizzas?" I told him (after already informing him multiple times) I still wanted the pizzas, I just wanted to call and make sure that the toppings were on the pizzas and that it did have cheese. After a few moments, he then repeated the pizzas back to me followed by saying, "we will have it out to you shortly." When he repeated the order I noticed that he did not say extra sauce, so after he was finished naming the toppings I said "and extra sauce." After getting off of the phone I received a phone call from a girl, who claimed that she was the GM of the store, and she said "I do not like the way that you spoke to my employee, you sounded like you were blaming him for the online difficulty. I just wanted to say that was very rude and disrespectful." I first informed her that I did not recall being disrespectful in any way, and I asked her what I had said that was disrespectful. She sounded as if she misread the situation, but continued to throw accusations. After she tried to complete the phone call, by saying that I should come in and order. I told her that I no longer wanted my order, and I wanted it cancelled. My fiance then, went to the donimo's location and asked for a paper receipt and spoke with the manager, who was laughing at my fiance's expense.
We will no longer be doing business with Domino's Pizza due to this incident. We feel it is absolutely unprofessional to call back a customer to insult them with beyond wild accusations, thus ending in a cancelled delivery order.
My children called store #3486 to order pizza because I was working late. After 1/2 hr, the children called back to find out how much longer it will be for delivery. The worker left them on hold for 7 mins then hung up. The workers were heard in the back ground saying "f**k her, let that B***h wait. This language & behavior is unacceptable, especially if we, as patrons are willing to utilize your store. They then got in a cab to go pick up the food. When they got to the store the worker refused to service them & even turned his back to the counter. My daughters did not deserve this service, nor does anyone else. It wasn't until they said they would call their brother to address this disrespectful worker, that they were given their order: 10 mins later. When the girls got out of the cab & went into the house (which is only 11 blocks away) the 2 pies were cold & not what they ordered. They were instructed by me to not return to your store EVER!!!!
On December 18, 2017 I placed an order through my Domino's app for $33.13 My kids LOVE Domino's and we patiently waited for our order however 2 hours later if finally came and we were not a happy bunch. I watched the app because it told me our pizza was on it's way and we live right down the street. After waiting about 30 minutes I called and the girl told me he was on his way which wasn't the case because we waited about another hour. The delivery boy got to the house and told us that he had to wait for a jump because his car wouldn't start and he never left the Domino's parking lot. Why didn't the girl who answered the phone let us know that because we would have just went down to pick it up because the kids were starving at this point. The food we ordered was cold and my kids were not happy because it didn't taste good. I called back and spoke to someone who I thought was the manager, explained what had happened and they advised I would get a full refund. Well I never got my refund so I made a complaint again and never heard back from anyone. Like I said we order from here a lot but with this kind of service I have been taking my business else where. I will consider giving this Domino's another chance if I get what I was promised which was a full refund of $33.13
to whom this may concern,
I'm a long time customer of dominos and currently reside in Stoughton ma 02072 which we would order from your canton Massachusetts store near cobbs corner. literally 85% of the time I order from there somethings wrong. just as recent as last night. placed an order for delivery which I usually pick up because its always wrong. placed order at 730 pm was told a half hour for delivery. I used the tracker on my app to make sure everything went ok.at 7:49 it said it was out for delivery. I live 6 min away. 830 I called and asked where the driver was because food was still not delivered after 40 min on the road. employee stated we are waiting for your wings because it keeps on going out with the wrong orders (which this has been an excuse many times before). so I said I want a new order since my wings and pizza have been sitting for over 45 min now which would be cold , employee Alex said no its still a little warm and ok for delivery. so of the last 7out of 9 times ordered this has gone wrong with food having to be comped for the huge inconvenience. I'm not the only one because when I'm there waiting for my order there is also other people there with the same issue. There is no way this store is going to last with such and under performing staff or something within the company needs to change. good luck with this store because you need it as I don't see it lasting another year. after many attempts of being a valued customer i believe you have lost me and probably many more from the people I have spoke with in the store with the same issues.
while waiting to pick up my order, I watched as a worker prepared a pasta dish.
She was not wearing gloves , This made me ill. The food I was buying only the chicken
was for me, to share with someone else. So I asked ,"Do you not wear gloves?" The casher
without a care said, "no". My concern is ,its flu season: even not its a fast food restaurant, please.
I couldn't eat, the thought of it. I feel even worse not telling the others. They were starving, when I walked in they started
eating. GLOVES are a necessity. Something should be done. This took place at 12317 Old Halls Ferry rd.@9:30pm, my total was 23.75
under the name of Carter. I really believe if people knew their food was being handled like this , they would not buy it.
Your app is awful. Why can’t I just go on there and see what is on a specialty pizza? Or price your items? Why do I have to ORDER and say Delivery or Carryout if I do t even know what I want. Major turn off I’ll order elsewhere.
i order a pizza they made it wrong i call them about it they told me i would mail me a gift card 5 day later about it the manager would not talk to me was told to call the office call the office 10 times left messages never got a return call got a email from a nick lane said he was a gen. manager for Kokomo area said he send too sent one said 3 to 5 day its been 12 day now nick wont email or talk to me i feel its a joke to them and they don't respect their customer only their money
if i cold give this zero stars I would. I had my friend over and she took my phone to call dominos to ask the # for our local pizza pizza because there is no dominos around us, when they answered the phone it sounded like a male teenager. my friend then prosodies to ask what the # for the pizza pizza is and the worker says with a lot of attitude "are you serious" my friend then says "yes we don't have a dominos around us" she then hangs up. about 1 minute later we get a back from your company asking if had found the number and i had answered and said "sorry my friend took my phone" the same teenage male then said "oh yeah sure they did" at this point the male was very rude and then hung up. this is horrible serves.
The last pie i ordered was the only bad pie ive gotten in a ling time. The crust was super dry hardly any cheese and i asked for extra cheese and mushrooms didnt get any extra the sauce tasted like it wasnt cooked.
I phoned 131888 voice put me through to wrong store, i asked for miami & got mermaid which i had know idea at the time of ordering. young male who took my order said 30 min for delivery, after 50 min i then called to find out where pizza was. my pizza was stone cold, didnt taste nice, crust was rubbery, very dry & my desert was hard as a rock i couldn't eat.
I placed an order on 12/13/17 for total of 4 pizzas brownies and beverage online. after I placed order I called the store and requested my second order be delivered to the same main address the female I spoke with said sure no problem. after almost 2 hours I called the store to see what happened to my order, I was told by a manager that they were backed up and my order should be up soon I verified delivery address again. After another 45minutes the driver showed up with 3 ice cold pizzas and 1 pop. I asked where the other order was and he said 'I only have what's written on box and left it at that. he had no customer service skills what so ever. I called the store and again spoke with a manager , told him about the cold pizzas and the missing order, he said he would personally remake the pizzas and find the missing order. (these were already paid for online). After another hour and 15 minutes I called the store and spoke with a different manager who knew nothing about the situation and said the manager I spoke with was gone! She offered no resolution so I told them to refund my money! by this time it was 9p that's 4 + hours, I had to get something else to feed my kids . Nobody at the store has any skills for keeping customers. This is by far the worse experience I have ever had .
Just had mixed pizza it's the worst I have ever had from dominos I have had better from Aldi or lidl
Hi I work at the Monroeville store up on William Penn highway Im only filing this complicate because I had one day left on my 2 week notice and he told me He don't need me anymore because I got a new job and I wanted to finish my 2 weeks and he told me no and for the time I worked there he called me fat to my face and I'm German and he made racist comments on me saying that I should do the Hitler salute to the inspector and say welcome to domino's I felt so disrespected when he did that and at the time I didn't want to have problems at the work place plus he picks on everyone up there if they don't do what he wants he cuts there hours he'll send them home early take away days and make sure they get the worst deliveries thank you for your time and I no nothing is probably going to be done with the GM mozi but he doesn't deserve to have his job all I can say is when Kevin was in charge the store ran perfect.
I ordered a pizza and boneless chicken nuggets about 830 pm. Pretty sure it was 8:33. At 9:54 no delivery yet. Called several times. Was told the last time there was only 1 delivery person and she left the store with 10 orders. Crazy thing is I was only about 2 miles from the store. The man I spoke to the last time informed me that his delivery time was around 3 hrs. That would have been nice to know upfront. The overall score for dominos is a 1. Something. It would be lower if people could give a 0. Its not the food. Its the service. If you don't correct this problem. Your business will eventually close. Do you care? People are taking the time to tell you. What are you going to do about it? I won't order from you ever again. Sorry if I have typos my vision is bad, and I still sent this to you. PLEASE do something to correct this! Is customer service a thing of the past? Surely not.
I placed an order at 12:20 and was waiting for the food: pizza and pasta. It was already 1:30 and called the store and food was still at the store. The reason they gave was that they didn’t have enough drivers and that it will take them 30 minutes to deliver the food. I cancelled the food, very poor service. Store number is 6585 in Mission, Texas. My order: 1088421 under Mario Campos.
While back it took over 3 hours for a very rude delivery driver to bring our pizzas so I asked that he not deliver to me again. This evening I tried to order from the wellston store again. The manager tells me that the rude guy is the only driver. So I said he could deliver my 3 pizzas if he could be on time and not rude. I was then basically told NO. She told me I would have to come pick them up. Since that's not possible I asked 4 him 2 deliver 2 b told NO. Lost the business of a family of 14.
I irder a large cheese extra cheese they charge me eighteen dollara an brought me a mediyn cheese pizza qith no extra cheese . i ask the delivery guy qhata this. He replied i dnt kno i aint a cook. Rude. I gave him 20 bucks for a med cheese pizza qhen i turn around he was runnun to hus car. No change. He kniws a med pizza is 6$. No change an he didnt ask me did i need change. I am so disgusted.
I got a text on my phone 3days ago.telling me I had enough points for free twist bread.Today I ordered 2 med pizzas on line,i called and explained about my free twist breads the worker said ok we will have them ready when I pick up my pizzas.i went to pick them up and the worker said he didn't know what I was talking about. another female worker ask me questions I explain AGAIN she looks on her register and she says well I guess if you say so you can have them but it will 20min.i told her what the other worker said about them being ready and she said well like I said it will be 20min I was very upset if your not going to honor the free bread then stop sending me text.i am very disappointed..been a regular customer but not happy with service lately.
Girl at the counter was sarcastic and rude when I asked if the crust style was correct. I was missing toppings and the pizza was soggy. I haven't ordered from Dominos in years and I should've kept it that way. Tried to call the store and kept getting put on hold. Horrible food and service.
today at 20-10-17 at kalwar road jhotwar jaipur
my order no is 287 time evening 9:11 but till 9:45 we not delivered pizza
4-5 time i request for pizza but he si not responsible for pizza in your store
i literally very upset for this kind of your store
gentalman name is mr ganshayam
he did not give us that bill
so please resolve this case
I went in to order my pizza at 10 pm to be delivered at midnight., at 12:30 am the pizza was still not here. I tried calkungband no answer. Finally at 12:45 am they answered and told me my pizza was on the way. . Yes I was upset because the manager said sorry there's other customers not just you but I specially went in to store to have my pizza delivered at midnight. Then she said I was being rude and she was the one being rude. So I told her well just refund my money and she said ok and hung up. This is bullshit how they treat customers because they don't have enough staff on hand . And I never got my money back.
When Domino's came out 30 or 40 years ago Or whenever,That was the best pizza that I think I've ever ate .I stopped at 1 of your locations on 10/ 12 17 I Got one of your specials for $7 99 1 large pizza With 3 toppings .I was able to eat 1 slice, could Not eat anymore due to the fact it was nasty .I tried giving it to my daughter and she couldn't eat it either remind up on a pizza away. When you guys 1st staredt out the sauce Is what made your pizza .Somewhere Throw the years you changed your Sauce Which in my opinion is just nasty I will never buy another pizza from Domino's. PS trust me I know my pizza .
base was not baked properly
seasonings and chilli flakes were not provided
very very poor service.
The thin and crispy base was tough and rubbery. As it went cold the tougher it got also lacked flavour. You had the best base WHY CHANGE a GOOD thing . Sorry but we were very disappointed.
We ordered our pizzas and were told it was going to be 45minutes for the order to be delivered. After an hour and half we still had no delivery we called and were told it would be arriving any minute after another 45 minutes we called again and were told it had not left the store when the pizza finally arrived it was the wrong style. Please make this right. Thank you for your time
Ordered by phone .GOT to Domino's in Webster Massachusetts pizza was not how I ordered over the phone mistakes happen happens all the time I get it!!! NOW I'm tired after working all day have to wait for another Pizza Tony didn't say sorry didn't care !!!! that speaks volumes to me !!!!ASK the employer Tony if he would add Winsconsin cheese on my pizza without charge because now I have to wait for another Pizza. Tony told me I'm only paying 7.99 for this pizza it's going to cost me MORE. I said are you serious I have to wait for you to make another pizza that you guys messed up and now you want to charge me more !!!!Tony told me to Exit the Pizza shop ! !!!AFTER I already had paid for the pizza before I even got it. they messed up on !!!! I'm WAITING for !!!!VERY rude and very disappointed!!! and which I don't order from this Pizzeria !!!I've been in Webster 17 years. I probably ordered Domino's three times in my life.I thought I would try it and this was my experience never again he does not need to tell me to Exit the store !!!! When I left Tony told me not to come back. No worries Because I will not be back .
.ME as a customer representative for 30 years,I would have gladly gave Wisconsin cheese and my apologies!!! someone that waiting because I messed up .Tony I don't know the last name very rude and not should be representing this establishment. Too bad that's how you lose customers that's how you go out of business. I did Express to him I will make a review and complain to corporate because ,this man was very nasty and all he cared about was the pizza was 7.99 !!!!!!that's not the POINT. I will not even ggive one star.:-(:'(
Every time I order extra toppings most the time double toppings I never get it but yet I get charge for it ! I just started ordering from Domino’s again this year and the reason I stopped in to begin with is because you could never get extra items but we’re always being charged for it. I was giving it a second chance and now I’m fed up again every time I order extra toppings it’s the same ol story . I Think maybe this is how they make a profit by ripping their customers off . There is plenty of pizza places around I just use dominoes to try to save money since I have kids but I give up I will not order from Domino’s anymore. A bit of of advice to whoever reads this if you order from Domino’s don’t order extra toppings or double toppings because you’ll get the same amount as the normal portion so save your money!
First of all DO NOT TELL ME TO COMPLAIN TO THE STORE THAT SERVED ME,cause it doesn't do NO GOOD!! 2) I'VE been a valued customer for over 3 years.But...the past 3 orders,my company n I thought the pizza tasted old,n cold!! 3 frickin times! You don't value your good customers,then fine,I will order else where.If you do value good cust.service,than show me!! Completely fed up!!
was put on hold many times, went to the the Berea ohio store to voice complaint , was told that's just the way there system runs. found this to be unsatisfactory ,do not know if we will ever use this service again
I ordered my 2 pizzas 6:30 Pm on line September 9, 2017, and wanted to pick it up at 7:15. When I got to the store, the customer service rep, said it was not put in yet. I said I ordered it 45 minutes ago and asked for a 7:15 pick up. I ordered on line. She told me they would not put the order in till 7PM, it was already 715, I told her that is why I ordered it online. She said they were "busy" and it would be another 20-25 minutes. I went back in 25 minutes and the pizza was ready, but I only received 2 toppings, instead of 3, and hardly any sauce and cheese, or peperoni. It was put together too fast and mostly bread. we did not eat but about half the pizza and threw the other one away. I want a refund of $17.10 as the pizza or service was NOT up to standard. The rep said we have a hurricane coming, I said then you should close rather than treat your customers poorly. She just said, there is nothing I can do about it, then asked me if I had any quarters as they were low. Please fix this or I will be forced to go to Pizza Hut or Little Caesars. . Thank you
I ordered pizza online for pick up and after 10 minutes got to the store and they hadn't started it yet and told me it would be 8 minutes. Ok, they were busy so I sat and waited. The board said after 8 minutes that my order was ready so I stepped up to the counter and no one acknowledged me, so I asked to all there could I get my pizza order. The employee closest to me looked at me and then walked over and started making pizzas. I asked again and a fellow told the guy that ignored me to get my order that was just sitting ready to go. I asked him why he ignored me the first time and he ignored my question again and walked over to make pizzas again. I asked him his name and told him I was lodging a complaint. He said his name was Nick,I asked for his last name and he said Nick again. I Said your name is Nick Nick and he ignored me and went back to work. I told him in a calm voice he needed to work on customer relations but he sneered and ignored me.
We eat here a lot but there are plenty other pizza stores here.
I was hold for 20 min to find out the we to2 had to wait hrs out.my entire bible class went hungry.that makes me believe that cant believe in dominos .Im not sure what else to say but disappointed Brian Trott
After 2 hours waiting the delivery the pizza just arrived cold and no response from the branch when i called them !
Friday, Sept. 1st I placed order over the phone to be delivered, 2 pizza and wings at 4:39pm. Was told 45mins by female voice. Dominoes Pizza, Clarkson branch, Brooklyn, NY. At 5:45pm I called back it was over 1hr. Female voice was very rude and hang the phone up while I was talking. I called back for manager, the same female voice answered. The pizza came @ 6:15pm. Service is poor.
Loyal Domino's customer.. On 8/29/17 I placed an order totaling $25.58, unfortunately I was charged twice on a debit card. Returned to the store of purchase and show them my online bank statement with two purchases in the same amount from the store. On their end NOBODY knows what's going on but my bank statement says it all. This will be my final time coming to this store. I've had to even call the bank to let them talk to them.. I'm a very unsatisfied customer right now
I purchased a large 2 toppings pizza from Domino's Pizza 705 Grove St Ste 100, Fayetteville NC 28301. I've always had excellent service and pizza from Dominos until today. My family dinner was ruined they deserve negative stars and should be ashamed of themselves for serving a pizza like this to the public. This is the worst pizza I've ever tasted. My family wouldn't eat a single bite as the appearance was sauceless, and dry. I ate one slice and could not eat another.
I called the manager Mandy is her name and explained my situation. She said I should have checked it before leaving the store and with and negative attitude. She was very short with me as I expressed to her my disappointment of this substandard pizza. I informed her I will be bringing this pizza back tomorrow on my way to work.
I ordered chicken Alfredo w/extra chicken & sauce. It didn't have extra chicken out sauce. I got a free pasta after I spoke with April. The next pasta was also incorrect. When I called the store, the manager (Deandra?) put Amanda on the phone, who fixed the pasta. April's voice & tone were RUDE & she implied that I was a thief & liar, saying 'this is the last free pasta you will get'. If it was correct the 1st time, I NEVER would have called & complained! I was never RUDE, but Dominos staff was Very RUDE! I asked for a refund & was told to contact 1-800 DOMINOS.
The location on sanjose ca on tully rd a guy on Sunday night wasn't using a proper uniform not hat he's long hair touching it frequently and the worst of all he's spitting many times on sink... And wasn't identified bacause not wearing a name tag.
On April, 05 2016 at 12:00pm I called Domino's Pizza at 714-6376111 located at 5595 E Santa Ana canyon rd Anaheim, CA. I spoke with the manager and i ask for large pizza W/ Pepperoni black olive & Jalapeno Peppers he said it will cost $15.31 for pick up. I ask him about large 3 topping for $7.99 he said it's $8.63 and will be ready between 25-30 mints for carry out after I picked up my pizza it looked very bad all my toppings were at the center, not to mention how rude was the manager.
On March 29, 2016 at 5:40 pm I called Dominos Pizza at 714-525-5811 located at 122 W. Commonwealth Ave. Fullerton, CA and actually I asked my son to place the order. He is 16 years old. He spoke with Joanna and she hung up on him. He called again and when he asked her to repeat the specials, she hung up again on him. This was absolutely rude. I called for the third time and asked her why she hung up twice, she replied that she couldn't hear anything, which it is a lie.
Then I said I want to order for delivery and she put me on hold for about 5 minutes then hung up on me. I called again and I asked her not to put me on hold but she not only put me on hold but transferred me to another incompetent employee named Jose. He placed the order and kept repeating the order wrongly, at the end he said I would get the pizza in 30 minutes and he was going to hang up when I asked him, "are you going to ask me how am I going to pay for the pizza and wings?"
I gave him my credit card number and he couldn't write the right numbers. I was very frustrated so finally he charged my credit card. my sons and I waited for 45 minutes and called again, Joanna put me on hold again, made me wait like 5 minutes and I have to call again, I asked her again not to put me on hold I just wanted to know when I was going to get the food and she said 'I DON'T KNOW" can you call the driver?
I asked, she responded HE DOESN'T HAVE A CELL PHONE, I couldn't believe what she was saying and I told her that I was having a really bad service and she was being so rude I was going to complain with the manager, she says go ahead his name is Jose. I hung up and then I called again to cancel my order but another lady named Leslie answered. When I asked her for Joanna she said Joanna was in the back. She asked me why I was canceling and I explained, she apologized and she told me she would call the driver. I thought he doesn't have a cell phone, I told her, then she put me on hold, again, and later she said "oh yes, he doesn't have a cell phone." Who in the world doesn't have a cell phone working as deliverer? that is NOT credible. Then Leslie apologized and said I could keep the food since the driver was lost somewhere and that they were going to give me a credit for $5.00 dollars.
Today in the morning, I called to speak to the manager Juan and the lady on the phone said he wasn't there and he will come in the afternoon, then she asked my name, when I told her my name she asked me in a way rude, "what do you want?' why do you want to talk to him?" I asked her "are you the manager?" no right? she said no, but I need to know why are you looking for him, she replied. That was very rude? What kind of employees does this store have? I told her I did not need to tell her anything that I was going to call back in the afternoon. I did, and the incompetent same employee Jose said that Juan the manager is not there and when I asked for the manager last name he said why? we are busy and he hung up.
By the way, the pizza and wings that I was supposed to get, NEVER ARRIVED. This means that indeed they contacted the driver to cancel the delivery. Please I am very upset and frustrated for the horrible service, rude employees and an imaginary "manager" this STORE #7846 has and for the BAD experience my kids and I had when we were expecting to have a nice family time waiting for the food that NEVER ARRIVED.
On March 11, 2016, at 7:57 AM CST, I was sent an email telling me that my Domino's Pizza Profile had been successfully updated (even though I did not update it). Someone hacked into my account and changed my email address. Here is issue number one: If someone knows or guesses your password, they can log into your account and change your email without any type of verification. This is a HUGE security issue! It should not be that easy to change your account email.
I tried to log into my account with my current password and using this new email and, of course, they changed my password as well; I wasn't able to log in. I called Domino's customer service number (provided in the email) and reported the issue. I had to give all types of personal information (oh, NOW they try to care about security). They said that I would receive a notification once the issue was resolved, letting me know that my account had been fixed.
I can't remember if they said my account would be reset or closed but either way, here I am 12 days later, and I still have not been notified; the issue still remains. Here is issue number two: I have personal information on my account (address, phone number) as well as three credit cards attached to the account. That is enough for someone to do some real damage! Yet they could care less about that and are taking their sweet time to resolve this issue.
In the meantime, I've been contacting them and sending out warning messages to other customers on Twitter. Twice, I've received the same, generic copy and pasted response from them in a tweet. They can't even give me a personal response to such a serious issue?
Three times, they've told me to contact them via a form on their website and they attach this link: http://bit.ly/dpz_cares. How ironic that it ends with "dpz_cares" because obviously, corporate does NOT care. Here is issue number three: The first time, I did fill out the "Contact Us" form (via that bit.ly link) (that was on March 11, as well). However, I have NOT received a response to THAT inquiry either. All I received was a generic "Thank you for contacting the Domino's Pizza Customer Care Team. We have received your additional comments and have reported them to the appropriate person." This was at 8:47 AM CST on March 11.
I replied to the auto-response email received on the 11th and received another auto-response on March 12, 2016, 5:29 PM CST, "Thank you for contacting us at our World Resource Center. As one of our valued customers, your concern is extremely important to us. I have reported your comments to the appropriate department for review and I am requesting that you are followed up with as quickly as possible."
Apparently, they're very confused regarding the meaning of "as quickly as possible." What does it take to get a response or to get help from this company? Their customer service is a joke. Their website security is a joke. Their social media managers are a joke. To top it ALL off, I had a free pizza on my account (probably why it was hacked in the first place) and I'm sure that is gone and will not be given back to me.
I've also searched for others on Twitter who may have had a similar issue with a hacked account and indeed, I found MANY others with the same issue. Some people said it took weeks to get help with their hacked account and others never got help at all. You, Domino's, should no longer be in business!
My nieces (15yrs old) ordered pizza on Monday, 2/8/15 from the Wheatland store - Dallas, TX via phone. They asked about the specials and were told there was a special for 2 or 3 toppings 2 pizzas for $12.92. Honestly, the toppings are not the concern. The order was placed but when the driver arrived the order was wrong. The driver called back and informed the clerk on the phone that the order was wrong and he offered to bring back 2 replacement pizzas. He accepted the money (cash) and left. (During this conversation I was in the home but he did not see me. Yes, I am an adult over the age of 21 year old.)
Thinking we had enough time before the delivery of the pizza we attempted to leave and go to the store however we met the driver a female a few houses down. The delivery was for 7510 Ashcrest Ln. Dallas, TX 75249. I turned around and two of the girls got out of the car. The driver had the pizza and requested additional money. The girls informed her that the pizza was paid for. She stated " I was told you were going to say the pizza was paid for" at that time I informed her that yes the pizza was paid for and she gave one of the girls the pizza. We discovered that the second order was also wrong. She wanted to know if they wanted to place another order at that time I informed her to just let it go. She then stated she is just the driver.
The next day one of the girls received a text stating the money was owed and if it was not paid Dominoes would be calling the Police. Several calls were made to the location by their grandmother Rose Henderson. She spoke with the manager on duty and was told to call back and speak with the GM after 4 PM the next day. She called back and after a lengthy conversation and disagreement of the details and happens the manager said he would just credit the amount. He did admit to sending the text and that if the driver does not collect the money, all monies are taken out of the drivers pay. Question why would a driver deliver pizza without the customer paying?
In my opinion was very un-professional due to no name or number was left. However nothing was received in writing that this issue has been resolved. I believe the drivers are attempting to scam teenagers but this time they made a mistake a legal adult heard the call. heard the conversation when the order was place, over heard the driver when he call back to the store and talked to the second driver. If the pizza was not paid for why would the first driver leave it. Better yet why did the second driver leave the second pizza without taking any money. I wanted to bring this to your attention. Hopefully this will not happen to another family.
I'm writing this complaint in reference to a unpleasant experience I received from one of your franchise location 10081 SW Nimbus Ave Beaverton Oregon 503 626-3030. I call placed a direct order with one of the associates who said it would take 30 to 40mins for delivery. After over a hour I call back only to speak with someone who was very disrespectful and after a few words she hung up on me stating I was being rude, not true! At that point I was up set and decided to stop by the store a visit to discuss with the manager my concern of that conversation with the young lady who hung up on me the manager. I spoke was Hannah whom unfortunately appeared to be irritated of my complaint. I deal with unhappy customers all the time and there's way to handle escalated unhappy people I do hope that in the future.
My sister called an order in at 6:16. They said they deliver to our address. They took the money off of her debit card, then told her that they don't deliver to our address. I caled back to speak with manager at the teutonia location in Milwaukee, WI. I asked his name, which he didn't give me an had a unprofessional attitude.
I have been waiting for two phone calls from Domino's Pizza Morisset store one was a year ago the last time was two weeks ago. My complaint is about your thin and crispy. When I contacted your Morisset store I was told that's the way they come and that's that. So could you tell me why do you call it crispy when they are floppy and tasteless. Could you not the Morisset store please contact me I have had no customer service from that branch.
I called dominos on 1/19/2016 at 11:10 p.m. They told me their ovens are down the exact same thing happen last week. Last week they told me they were closed at 11:20 p.m. on a Friday. I believe your employees are getting paid for sitting on their ass and I would like for it to stop. I also had your manager phone number I called him he told me he would do something about it when I called him last week. Obviously he didn't.
This is my fifth instance from the hyde park location in Brunswick Ga. The owner doesn't see fit to hire or have available help. The managers and remaining staff here have repeatedly been apologetic for their carryout's or deliveries (both over 2 hrs) shortcoming's. One situation with the manager only working was with 36 orders outstanding on a Wednesday. I realize good help is hard to find but this owner (also owns other dominoes franchises) obviously doesn't care about your image and this has been continuing for several weeks now. Please straighten out his franchises or withdraw them from his oversight. Its killing the customers and your name.
This is a kind of dishonest practice happing at Domino's Pizza LLC (Store #7519 Address. 2129 E 9400 S, Sandy, UT). I bought a carry out pizza on 12/23/2015 in store. As it was a special sale so it was sold at $7.99. I was charged on my credit card with this amount plus tax (total $8.62). I have the receipt showing it right. But I got my monthly statement from my credit card company showing they actually charged $16.62. Is it a kind of cheating and dishonest? Good thing is I am keeping the receipt to show who want to see it. Please let me know how you are going to deal with such dishonest behavior.
I ordered my pizza 6:19pm in the Bronx ny white plains Rd location and never received my order it's my sons birthday and wanted to order his favorite pizza and wings but now he is disappointed I tryed calling the location but no answer for the past 2 hrs I just want my money back this is unacceptable! Next call is going to Domino's corporate offices!
28/11/12 friday @ 21:30 pm, I made phone call to Ipswich dominos store for a pick up order where I spoke to a male staff, who was very unhelpful and not clearly spoken and hug up on me twice. I then drove down to store and spoke to manger ( jimmy ) and explain what had happen. That same time a young male Indian spoke out and said I was the one who hug up on you and would not listen and I couldn't under stand his language. He was rude again in front off other customers and soon manager ( jimmy ) replied sorry for what his staff had done and if I wanted any pizza of drinks.
I have said no because, of the rude service that your staff gave me over the phone I will go some where else, And I will make a complaint about the service over the phone to the Domino's Pizza corporate headquarters. This has never happen to me ever, I hope that the Indian staff member who refuse to give his name (male) and manager jimmy make sure this will never happen again or process for a English course or people skills training program to better the service in Ipswich store.
The pizza was delivered on time and everything on that end was good. The pizza was so spicy that my lips are swollen. I ordered 2 large pizzas, the first one was cheese and half sweet green peppers. The second one was cheese and all sausage. Its the sauce. As I was eating the cheese would fall off in spots exposing just the bare pizza slice with sauce. I saw a bunch of little spices all over the pizza, like it was mixed in with the sauce. It was hot pepper. I remember this because my dad used to use it all the time on his pizza slices when we would all go out for pizza when I was younger. I have a very sensitive stomach and can only eat sweet sauce or it upsets my stomach for 2 or 3 days following when I eat. So I called back the domino's in Watertown, CT. 860-274-0808.
I asked to speak to a manager just to see what happened, and the young man on the phone said "umm I can't do that, what is the problem cause I can help you.." I said really? Ok. The sauce is very spicy and my lips are numb. Did someone screw up something or did someone do this as a joke? So he puts me on hold for awhile, comes back and says. Get this. "Maybe you have chapped lips because it was cold out today" ... I said kid can you put a manager on, I can't talk to you anymore. So he goes yup and starts to laugh as he puts me on hold. So after a few minutes a young girl picks up the phone and goes Hello? I said who am I speaking to? She said" who am I speaking to?" I said look at the caller id and it will tell you who this is.. I then said how come you are a manager and you sound just like the girl that delivered my pizza? And she was 16 maybe 17 if that? She had nothing to say because it was the girl who delivered my pizza.
And then they hung up on me. Quite a fun night. I got ripped off for 30 bucks because my pizza sucks and can't eat it and now I may have to go to the ER because my lips are swollen and red as hell. WTF! All cause some young kids thought it was funny. Nice. I am 39 yrs old. I don't need this crap..stay away from this store Domino's in Watertown, CT.
When I first called for a delivery they told me they weren't delivering at the moment because they were too busy. Then he asked if that was really a segment. They said well we deliver but it will be an hour. I said OK I'll walk down and get it placed my order. I logged 20 minutes out of my way to get the pizza I wanted a pineapple and jalapeño pizza. Got home open the pizza there's just jalapeños on it when I walked out of my way there and walked home to get the pizza because they own it went. I called to complain and the kids said oh did I forget to put the pineapple on it. I'll refund you your money this is happened before. I ordered from the old colony Road in South Boston Mass.they are not running in place correctly.
Last week Friday 13 November 2015, I ordered 2 large take way pizza's from Domino's Fishoek. I was asked to choose a free pizza as part of the deal. I choose a Fiery Hawaii, the lady read back my order and confirmed. The delivery guy arrived, I paid, he left. When I bit into the pizza I found it to be a normal Hawaiian. I called the Fishoek branch the lady said sorry, but cam we bring back the pizza then she will let them make the right one. I said no, she then said, she will send the driver back with the correct pizza. Today I went into the store. I asked her about whay happened last Friday, she knew immediately what I was talking about and lied straight to my face asking if he never delivered. I said in order for him to have delivered, she would have had to send him, which she clearly never did. She then just shrugged he shoulders and ignored the subject. Suffice to say I will never order take out from this Fishoek Domino branch. After being lied to by her to my face then ignored I also refuse to be serviced by her again. I hate poor service.
Order Number 128389287 date 19.10.15. I ordered a takeaway Vegetable Volcano stuffed crust pizza,potato wedges and a garlic and herb dip from Dominos 9, Wick Parade, Littlehampton, BN17 7JQ and found a black hair imbedded in the pizza. I have phoned twice for a refund of £18.17 which was agreed by the manager Matt but to date no refund has been forthcoming. In view of the the lapse of time i require the refund as soon as possible together with suitable compensation.
Last night I placed an order at around 1 am in the morning with the box hill domino's shop.i was charged $32.85 for my order which Included 1 garlic bread 1 pepperoni pizza and 1 BBQ meatlovers. My order arrived promptly however I received the following: 1 garlic bread 1 mediocre pepperoni which only had 2 piece s of pepperoni on each slice and a Margarita pizza that I did nt order or want and guess what? No BBQ meatlovers pizza which I was charged $19.95 for.I rang the store as soon as I opened the box.first I was told rudely i was wrong and that's what I ordered he made the order himself : lie number 1 then I was told I must have received a BBQ meatlovers pizza by the same guy as he made it himself lie number 2 then I was told there must have been a mix up and that he would call me back once he spoke to the driver.I waited for 2 HOURS until 3 AM in the morning and guess what? No call back. Not impressed would be an understatement.fix it!
I received a pizza that was burned. I called the store I was told that the guy that cut the pizza said it wasn't burned. I explained to her that it was burned and it tasted like it's burned. she said to bring the pizza over. I explained to her I only have a 1/2 hour break if the pizza can be deliver she said no, I had to bring it over. it was really the worse experience I ever had buying pizza from Dominoes. I placed the order under my phone number 8572182646. I was a little ticked because she kept telling me that the guy that cut the pizza said it was not burn, but if you look at the attachment photo you can clearly see that the pizza is burned.
I purchased a pizza on 11 November at 9.50. The Brassall store does not answer phone calls after nine and just leave people on hold a never answer this has happened on 7 occasions and happened last night so I drove to store to order in which I watched the staff ignore the phone the worst part of this was being served by someone who wasn't wearing any shoes and then having them make my pizza this is a health and safety concern I am totally disgusted that a company such as dominos would be so unprofessional and ignore health department regulations. To make the matter worse I have called the complaints number twice and no one has bothered to return my calls.
Last night at around 11 pm I ordered 3 home delivered pizzas in a super meal deal to be home delivered. When I went to have one of my pizzas for lunch today the whole pizza wasn't cut. I then called Emerton dominoes and spoke to the manager Birju and he said I needed to bring the whole pizza back to the shop in order to get a new one. I said to him that I paid for home delivery and I have recently had spinal Surgery so I can't get out. So now I cannot get a replacement pizza as I can't get out. I am very disappointed with the service and if this cannot be resolved I will be switching over to Pizza Hut. Next and final step is calling the complaint line, but good luck with that.
This is a complaint against the GM at my son's place of employment. Evelyn is the GM at the south cross and Pleasanton location she a very bad GM my son had been working there since 2014 and was written up for a insubordination in a situation that never should have happened. He had already finished his work and was told by a manager Nicole to just wait and she would clock him out. Nicole did not back up my son when asked then was told to sign paper work stating he did this. Your GM Evelyn saw he was on the phone waiting to be clocked out and wrote him up not knowing that Nicole had told him to wait. Now my son gave his two weeks notice and long behold when he gave this in writing now he was given extra hours... Now after he had been asking for more than one day of work. This manager should not be in this field of work she does not have the skills or lack of skills to run this place. I believe Evelyn should be fired. She is a very unprofessional person.
On Tuesday, September 29, 2015 I placed order #685920 at 6:53 p.m. using the Dominos app. The app provided a estimated delivery time of 41 to 51 minutes. I called at about 1.5 hrs after placing the order to find out the status and was told that the app was wrong that my order would take more than likely 2 hrs to be delivered because that was the estimated time provided to customers that place their order by phone. I waited the over two hours and called again to find out that because I had complained about the service during my initial phone call they thought I had cancelled my order. I believe my order was cancelled in retaliation to my initial complaining that it was the second time I placed an order and the delivery time was over two hours.
The first time it happened the app stated 2 hours; it took 2.5 hrs. and this second time well my order was just cancelled. I advised your personnel that I would never place an order at this location ever again. I just moved to this neighborhood and this is our local Dominos (Store # 3801) but their service is horrible, to say the least. I had to call a second time to ask if my card had been reimbursed, turns out it had not. I had to request reimbursement for an order they cancelled and charged me for...never again.
I order a pizza at 22:10, still waiting around at 00:00 still nothing, so I rang them up and said where is the pizza I order 2 hours ago, they then said it's on it's way, we'll give you the pizza and we'll refund the money! Now I have to wait till Tuesday to go back in my account and the pizza never turned up.. I'm gutted that one they have no communication skills and two that they promise you a free pizza to compensate and don't deliver!
On Wednesday, May 27, 2015@ 9:14pm - My son, ordered me a deluxe pizza with pineapples on it. Instead I received a pizza with only pineapples and tomato paste. We order from Domino's all the time, we left Pizza Hut for you guys. I'm disappointed because I was ready to eat. When I called the store the young man asked if I wanted a credit, I replied, NO! I want my pizza. What's the purpose in ordering using his credit card if I can't have the pizza of my choose.This was a disappointing delivery.
4151 Domino's Pizza
order # 311460
server # 3843
On 05/20/15 my nephew placed an order online. We picked up the order from the location in Lancaster, Texas, at Pleasant Run and Bluegrove. When we arrived, I advised that the pizza ordered need to be paid separately. I was not aware it would be an issue to pay separately. The person that handled our order continued to state it could be done but it would be the exact amount. It appeared he was more concerned with being inconvenienanced.
Prior to dealing with him, we entered and stood at the counter without being greeted. Once he came over, he still did not greet us, appeared bothered he had to stop what he was doing. While we waited for him to figure things out, one of the young men making dough used profanity and nothing was said even though the person working with us identified himself as the general manager.
Due to what appeared a lack of knowledge in separating the order, I had requested to speak with a manager. I have yet to have a pleasant experience at this location. Each time is excessive and there are times when off duty employees hang out around the counter as well as behind the counter. Seems to be a lack of structure or taking customer service serious.
At 1:30 pm on Saturday, May 16th at 1:30PM, I went to the Domino's at 500 S Federal Highway - here in Fort Lauderdale, FL. I purchased two medium deep dish pizza's for Dinner later on. Both had Peperoni and 1 had Sausage and 1 had Mushrooms. The Pepperoni on the Sausage Pizza was rancid and I got sick. I still have the other Pizza and I called the lady manager to let her know I had had a quality problem with the meat and asked her did she want me to bring it back or what she wanted to do.
She said I had waited too long to complain to her and she will not discuss the problem and just repeatedly hangs up on me. Should I call Broward county to complain. I actually went to Broward Medical Health Center on Saturday. When I called her, I gave her my phone number as I have been your loyal customer for maybe 20+ years.
Only one time before, many years ago did I have a quality problem - it was at the same store (area) and the manager was extremely kind, cared about providing excellent customer service and we've sent many people to you and to the SR#7 (441 Store) - when you're federal hwy store really too busy. The most that I really want is for Domino's to check your supplies at your store on 500 S. Federal Hwy to check to make sure no one else gets sick. After all I am a Doctor. I think this manager is not seeing the big picture and if anyone else gets sick - it will be on Domino's. Please advise.
Ordered pizzas for our family from Lenior city Tn. Dominos, we receieved our order, and 1 cheese pizza was missing. We called, and the manager stated they would send one right out. 45 minutes later, we receive another wrong pizza... it was a pepperoni. The driver states " sorry it took so long, my manager told me I had to make 2 other deliveries first." My son cannot have pepperonis..that is why we ordered a cheese pizza in the first place.
Our family night was ruined. We are very suprised that a company could have this lack of organization, and that the management would be so unhelpful. When we called back, the manager Jesse gave the excuse that they only have one driver as the problem..we never even received the cheese pizza. I will never recommend anyone eating at Dominos.
36 minutes for 2 orders of parm bites? ARE YOU KIDDING ME? I could understand a little longer wait time if the store was busy, but with the driver's cars parked out front and no one in the store, 36 minutes was WAY TOO LONG! My son walked in to pick up our order as he has done every other week for the better part of the year, only to watch the person manning the pizza oven not able to handle pulling our order from the oven. She even asked the crew lead for help and was told she could do it herself. She dropped the order all over the floor!
To top off the wait time, the crew lead's idea of 'making it right for the customer' was to tell my son "just give me ten and keep the 80 cents for your trouble. He did not ring the order in the register." NO CUSTOMER SERVICE equals NO BUSINESS!
I am SO totally disgusted by the treatment my son received (just because he was a kid?) that everyone we know will hear about this. I cannot believe that your management level staff did nothing to make this right. Is that really how you run your business? I don't know at this point if there is anything you could do to make it right for my family.
Yesterday, I experienced the worst customer service I ever received. I ordered a LG pepperoni, a medium bacon and a medium bacon with a cinnistix and mozzarella bread an boneless chicken. The order was easy online. We tracked and waited, no one came. The tracker said the driver, Samuel was here.
No one came so me and my wife called the Roslindale, MA store. It took 8 mins for the store to answer, it was 9:12pm when someone answered. We told the young lady can you please help us, we placed an order and it says we received the order but no one came. I've spent over 50$ this. Is unacceptable customer service! The lady said that they only have one driver please can you be patient he has like 6 orders, so me and my wife waited another hr. I even went outside waited to give the store a break.
Another 45 minutes passes by my wife and I are saying this has never, happened before, so we call an it takes 10 minutes for anyone to answer. We ask for the manager and asked where is our order? did the driver get lost? our food is going to be cold and she says the driver said he came to 12 American Legion Highway but he never showed. He said we said we wanted to cancel and none of this was true.
The manager sounded frustrated and promised he was on his way. I said wouldn't the food be cold? she said next time you order it will be free if you order this same order and she will make us a new order. I thought that would be the end of it, the manager had corrected the situation. She called at 11pm to let us know he had left. My sons were up cause they were starving waiting for pizza and the driver arrives exactly at 12am and when he gets there he seems high and he says sorry bro and chuckles. The computer crashed.
I told him Its been 3 hrs and he's like I'm sorry he had another person with him eating dominos pizza so he gives me the order one of the medium pizza is missing, the bacon medium pizza, and I'm thinking he probably got high and ate our food. His response for the missing box was the store is closed call my manager they'll give you free stuff you have a nice night and bro sorry again. My wife didn't want to eat cause it was her pizza she wanted.
The most disappointing experience ever with Domino's!! Will never use them again! I'll take my services to Papa John's since I never had problems with their deliveries.
Self ordered for a Non Veg Combo along with a non veg Pasta online. Transaction was done online and got a confirmation also. Same was ordered around 1700 hrs and had requested for a delivery time of 1830hrs. On calling up the Dominos local store at 1829hrs, I was initially told that the order was not received.
Immediately, was again, told that the order was received and would take another 20 mins time i.e. at 1850hrs. Moreover, was also told that, I would get a discount at the time of delivery because of the delay in processing. To my surprise at 1859hrs, my order was delivered. Delayed by 29 mins. no sorry .. no coupon .. sad experience.
I am sick and tired of the Domino's Pizza located at 2417 S. Seneca St. Suite A Wichita, Ks 67217 giving me the run around on there delivery's. They are suppose to delivery as long as you place you're order by 12:00 A.M. That's a lie! The last 3 times I have tried to order from this store after 11:00 P.M. They have some bull excuse of why they can't deliver. We use to order from this store at least twice a week. I don't know if you have new management or what, but I have had enough. I will never buy anything from Domino's Pizza again. You probably will not post this for people to see but this is why your customer rating is 1 out of 5.
I was employed at Pizza Hut. When I put in my two weeks notice and applied as a delivery driver at the Dominos Pizza on 35th Ave and Bell Rd in Phoenix Arizona. After being told I was hired and was awaiting a mvd and criminal background check three weeks have passed. I could have submitted a state mvd in under two hours yet three weeks later I find myself facing eviction because I've been unemployed a month due to waiting on dominos response. Thinking I would soon be employed I have turned down many interviews and potential employers.
Today, on Monday April 27th, when I attempted to make my situation and urgency known to the assistant manager Aaron. I was told by Aaron (theres nothing I can do to help you sorry.) now it sounds like not only did Dominos Pizza waste three weeks of my life. It sounds like now Aaron has chosen not to hire me because I applied urgency to his task.
I'm ashamed your company would be so dysfunctional and unsympathetic to new employees financial needs. I can't imagine any responsible adult that would be able to patiently wait a whole month while their bills are unpaid for their new employer to finish their lengthy hiring process. This situation your management has contributed to me being in has tarnished my family, friends and personal view of your company and as a result as a consumer we have all determined dominos is NOT the restaurant we will be choosing to frequent.
We ordered a large pizza and got a medium ordered pepperoni. It was spicy, too spicy. Was not asked if we wanted thick or thin. Then took 10 tries to spell the name of my street to them, then they got someone else to get the address which they still got wrong. If they can't understand what is spelled out to them why have them answer the phone. Very angry since I spent over $22 for this pizza where if I went to another store would have only paid $9.99. What a rip off! I will never order from them ever again.
On the 8th of April I ordered a pizza deal on the phone I paid by Debit card the delivery man brought a machine so he did it once and said it hasn't worked Soo he did it again how ever I went shopping with my boy by card was declined when I've searched on line you had infact taken the payment twice taken me over my limit which I then recieved charges by my bank I'm very distressed and up set by this a treat of £20 has cost me £70 when I spoke to the store they were rude hung up said call back did not I am very upset as this is not fair to me.
I placed a delivery order at 4:26pm on Sunday 4/19 to the location on Elgin in Houston Tx. The estimated time for my delivery stated 24-34mins. After I looked at the time, it was 5:16pm in which I contacted the location to get the ETA on my delivery since it had been well over 45min and I live only a few minutes away from the store. When contacting Dominos Pizza, I requested to speak with a manager. The manager Erica got on the line I asked about the order, and she said it was on the way. I explained it had been almost an hour at that time. She then got rude with me and said it can take up to 2 hours. I asked for the corporate number she said "call corporate they don't do deliveries" and hung up. My delivery did not arrive until 5:36pm and was cold. I am very displeased about my order and customer service, I will never order from that location again.
I tried to place an order online but I could not get the order to go through, so I called the dominos on Eastern Ave and Serene in Las Vegas Nevada and placed my order for 1 large pepperoni pizza a Large Cheese pizza an order of cheese bread sticks 1 cookie and 16 wings along with 10 ranch dressing. When the gentleman asked me if I was paying cash or card I told him cash he read me my total at $73.00. When I hung up the phone I told my fiancé the total when he brought it to my attention that seemed very high so I called back . The gentleman who took my order originally answered I asked to speak to a manager. Daniel answered the phone instead of him asking me what the issue was he told me he ran a discount and my new total was now $61.00.
I asked him if he cared to hear what the issue was and he didn't want to hear, then corrected his words by asking what the issue was. At that point I clearly knew I was speaking to someone unprofessional and I didn't care to explain to him what the issue was. When my order arrived the total was $73.00. I didn't want to make the delivery guy feel uncomfortable so I payed him and immediately called the store. I asked to speak to Daniel and told him what happened then he proceeded to tell me he had no idea who I was and started laughing at everything I had to say. I asked him for the General mangers name and number and he didn't want to give me that information. I then called the dominos in anthem village and spoke with who I believes name was Dave and he gave me all the information I was looking for as well as ringing up my order because I explained to him how over priced I thought it was and sure enough my order should have been no more than $61.00 which was the amount that Daniel the manager was suppose to "discount" my order to.
I can not believe the amount of unprofessional I had to deal with from someone who is suppose to be a manager and representing your name. Not only was the food disgusting but my order was not even correct I would be ashamed if I had someone working for my business treat a paying guest such way.
I ordered pizza on 4/17/15 at 7:53pm from store #4710. As of now (9:18pm) it is STILL not here! I called the store st 8:50 and was told it was on its way. I called back at 9:05pm and after one RUDE staff member and a 10 minute wait on hold for a manager, I was told they were "busy" and its on its way. I ordered thru the app which never told me how long it would be for delivery. Currently, the app says its "deivered" yet I have no pizza. I will NOT be ordering from here again!!! This is ridiculous! Not to mention the rude staff on the phone. And since the pizza has left the store over 35 minutes ago (according to my first call) it will be nice and cold when it arrives, if it ever does! I WAS a frequent customer.
I placed an online order for collection from the shop in Wath upon Dearne - Rotherham and the total order came to £37. I rang up to ask if I got my NHS discount and the lady said yes no problem. I went back to my order and ordered a pizza legend pizza and also a meal deal which consisted of pizza 2 sides and a bottle of pop. I rang back up again and explained what I had ordered and asked if I still received my discount and they still said yes.
My daughter went for the order and because she also works for the NHS she took proof of her NHS card. When she went to collect the order it came to a lot more than what was specifed online.
She said that she had her NHS discount and they said she couldnt have more than 1 discount per order. She explained that she was told on the phone that she could have the discount but they argued and said no she couldnt and that they would not say that. She came home with 1 pizza legend and 1 other pizza but no sides, which were cold by the time she got home, because of the delay of the conversation in the shop.
I rang up the shop and explained what had gone off. They put the manager on who I must say was the rudest person I have ever spoken to. He said that I should be grateful at what I received and that I was practically a liar and no one in the shop would tell me that I would receive the discount. After around a 10 minute discussion he hung up the phone on me. I have never known customer service like it, plus I paid £25 for 2 pizzas which were cold and the toppings were not even what I ordered. The shop is placed in Wath upon Dearne - Rotherham.
I was ordering a pizza at the domino"s pizza at #ueen and Berkely st. On Camera. The supervisor on duty pocketed the money I gave him for my pizza. I asked him why he was putting it in his pocket as opposed to the cash register. This created quite a bit of controversy. At that point it got out of hand. I asked for my money back and it was given. However his employees started to insult me. It included giving me hand gestures of the inappropriate manner. Later on, the supervisor shoved me off premises. This was all caught on your survellience camera's. I called the police and their is a reference. I am going to retain a lawyer to this matter and will eventually be making a formal assault charge against the supervisor and your company. This incident was all on your video footage. What has upset me the most is that the local authorities made this out to be petty. The camera will tell the story however in a different light. Tomorrow morning I will be making a formal complaint to the toronto police department.
They burnt my bread stick's my pizza wasn't made right I asked for extra pepproni and didn't receive my extra and I called to tell them they preceed to argue with me I order once a week from dominos I know exactly what my pizza should be I order the same pizza each time I'm so angry and disappointed! This was Saturday April 10th at 8:00 pm in Elkins West Virgina.
Absolutely disgusted. WILL NEVER order Dominos again. Ordered online and order did not go through so was charged.......THEN ordered AGAIN and charged AGAIN. Phoned local Burleigh store and told it would take over 30 days to get money back. MONEY TAKEN AND NO PIZZA total of $95.70. 3 kids to feed and EASTER LONG WEEKEND!!!!! Who can afford to just throw money away. Store manager could not even understand him...no customer service. PIZZA HUT and PIZZA CAPERS you now have new customers. I am also taking this to the OMBUDSMAN. Thieves!!!! As you can see I'm THOUROUGHLY DISGUSTED. Thinking of going to the media about this too.
I ordered two pizzas total was $14.73. on 3-2-19. From store # 2453. I spoke with manager Jonathan. I told Jonathan that both pizzas were not hot and they were not what we ordered.
I asked him for a credit for two pizzas.
He answered"You just want free food"! I am a great customer here in Berea Ohio and in California. This manager needs ALOT of training. !
I not only want two pizzas credit but I want an additional two pizzas for the way I was treated by your employee.
My phone number is 310-502-9738
and my address is :P.O. Box 66
Berea, Ohio 44017
Ordered pizza online and it said the delivery wait would be 21-31 minutes, At the hour mark, we began calling the store to see where the pizza was and the phone just rings and rings. We spend around 10 minutes trying to call and no one answers. We call another location nearby who says they are probably just busy??? We then spend another 10 minutes trying to call looking for our pizza. Needless to say 1.5 hours and we still have NO food. Absolutely ridiculous! If and when someone shows up with this food, we will be sending it back to Dominos and expecting a refund of money!!!!!!!!!!!!!!! I understand busy but no one answers the phone??????? I have heard about their specials 15 times now trying to call them! Will NOT order again!
********Update......driver shows up after 1.5 hours with the pizza and says they are busy. We sent the food back and asked for a refund. We are still trying to call the actual store to speak with someone and are still unable to get anyone to answer the phone!!!!!!!!!! WTF?*******************
*****Still unable to speak with anyone on the phone, nearly 2 hours after we initially ordered our food!!!!!!!!!!!!!*******
On Thursday afternoon. I ordered a large thin crust pizza with peperoni and a double order of bacon to be delivered to my address. This is my standard order of choice for more over five years. When the pizza arrived. I tipped the driver, and joined by family in the kitchen. I was disappointed to find that my order was burned and uneatable. I contacted the 3545 Canton Road store in Marietta, Georgia, and was greeted on the phone by a representative that argued with me that my pizza wasn't burnt, and that type of pizza was crispy around the edges. When I challenged her about the condition of the pizza I received. She became even more annoyed and advised me to calm down. This added insult to injury.
I requested a manager, who came to the phone, and she advised me that if I wanted my pizza replaced. I had to bring it back to the store. I replied. Why on earth would I bring a pizza to your store when I paid for a delivery and tipped the driver. I have fulfilled my obligations and was disappointed that Domino Pizza had fallen short on their end. I advised her that I wouldn't bring the pizza to the store and I would contact Corporate, because after being a domino pizza customer since 1986 I felt the service was not what I felt corporate would be satisfied with.. As she was hanging the phone up on me she express her dissatisfaction of communicating with me via the phone. I'm attaching photographs of my pizza which I threw in the garbage. I took my loss and ordered another pizza from your competitor, which wasn't as good as my domino's but surpassed you in customer service. If this if the attached picture were what I have been receiving in the pass. I assure you I wouldn't have never ordered a second one. I was truly disappointed in the quality service I received. I was robbed and berated.
I'm a regular at Dominoes pizza on 7250 fairoaks blvd. Carmicheal Feb 21st I had a pizza delivered to me the delivery guy named David gave me some herb I gave him My number he was txt me sexual stuff I have all the messages..
On Friday February 22 2019 We ordered two Pizzas and chessy bread from store # 2412 in Port Clinton Ohio. When I took my first bite of the cheesy bread a foreign object, (later identified as a small piece of plastic) snapped off my new front tooth implant and it was swallowed by accident.
I found the piece of plastic right away before I swallowed. (I did not realize at the time my tooth was missing. My wife ran in and asked what happened to my tooth and I freaked out. So far I have not ,or probably will not recover the tooth.
Here is all the info I have
Dominos store #2421
Phone # (419) 960-7992
Order # 14796
Time : 7:17 PM
Card # ending 1652 Ref #160097585981
Phone # on slip (419) 341-5367
contact # (419) 734-4808
Please Email me with a solution to this problem as soon as possible.
I did talk with the Manager and she told me she would send out a new cheesy bread at no charge, I refused and asked If she could send me a new tooth, she replied no, contact corporate office
I await your reply.
my girlfriend ordered food and it was delivered, but it was wrong and she notified thestore and they said it would be sent out right away, it's been 2 hours since then and when she called back the girl got ignorant and cursed at her and said she will f@$king get it when it gets there and she should be f@&king happy if it gets there at all and hung up on her, this is from the store in Millville, n.j. 08332
Sent a salesman from my office to pick up pizza. The store was full of customers with one person working. Waited 30 minutes to place order and the person working kept calling other workers on what to do. Oizza come under cooked. We had to cook it in our toaster oven 2 pieces at a time. This was not a Dominos pizza. Actually it tasted awful. Something has got to be done in your Naoa , Ca. store. Ve3ry bad.
I live in Longmont, Colorado and always use the Domino's located at 1106 Main St. Longmont, CO 80501. They deliver an incorrect order 8 out of 10 times. On average we order 3-4 times a month and have started to tire of always feeling like we have to call and feel bad for complaining or just accept an order we are less than satisfied with. Today was no exception and I chose to call.
I called and a woman named Traci answered. I explained that we did not receive our frosting with our cinnamon twists, that normally that would be trivial and I would hate to run someone out for it but that it's happened so much I could no longer just let it go. She said someone would be right out with it. A few minutes later I noticed that Domino's had called and I had missed the call. There was no voicemail so I called back and once again got Traci. She said the call was simply to tell me it was on it's way.
When the delivery driver arrived she stood at my door without handing me the icing, which was in her hand, and told me that her manager wanted her to tell me that I did not order the icing but that he was going to send it anyway. Still holding the icing and reprimanding me, she told me that I had clicked that I did not click on it and should have and that's why I originally did not get it, but that her manager said this time it was okay to bring it back out to me. When she was done telling me how this was all my fault but that "they would make an exception," she handed me the icing. Then I let her know that it was not her fault, but that her manager shouldn't be sending an employee out with messages and leaving it to them to face customers and tell them that they are to blame for issues regarding orders. I apologized to her for being upset and her having to relay the message, but that I would be calling her manager.
I did. I reached the manager and explained the above situation to him. He claimed that he was the one who called me back and was trying to explain that it was my order which said I didn't want the icing but that he received my voicemail. I had enough. It was clear he didn't care and simply wanted me to understand it wasn't his problem, so I let him have it. I told him it was unprofessional to send an employee out with his message, that if he received a voicemail then he should have left one, that I NEVER receive the correct order and that's why his store has a two star review, and that I had no intention of using his services again. Additionally, I explained that I always use the coupon that provides two med, one topping pizzas, pop, garlic bites and cinnamon twists for my kids. It's their favorite. And that I always add a few toppings and dipping sauces. Typically that system pops up the bread items individually and I can see that icing is on the order. Today it was not so. Today was the first day that the system simply added those items when I was done building the pizza. It was different than I was used to but I assumed it was just the new way it worked. And because the cinnamon twist come with icing I didn't investigate, but I certainly didn't go in and take it off. I place the exact same order every week and never make that selection. So I told him that instead of explaining to a customer why it's their fault, simply send your driver out with the icing. Don't send her to face customers with your messages, don't stand and reprimand them while you withhold icing until they listen, don't call and fail to leave messages, and don't be angry with me when you get my order wrong again and I call angry. The manager offered no apology and continued to explain that it wasn't his fault.
I will never use his store again and may not order from Domino's again. We are surrounded by great places to order that are not full of frustration. The customer service is unbelievably appalling and it's represented in the ratings. It's unfortunate that another customer is gone in an already competitive market.
On Super Bowl Sunday it took over three hours to deliver our food it arrived after the game was over everybody left without eating and when the food finally got here I had a backup plan already so I didn't buy it my complaint was I am sure Dominos knew it would be very busy that day and our service was very poor. My first job out of high school was at Dominos Pizza and the manager always overstaffed we never had this problem with service also I ordered online don't know if that was the reason for the delay but over three hours not excusable I would have tolerated two hours but not over three. Hope Dominos can improve customer service
I order a Specialty Pizza the Memphis BBQ Chicken and there was little to no BBQ sauce on the pizza. I also order a handmade pan extra cheese pizza and there was little to no sauce on the pizza. I have order many pizzas from Domino's in the past and I have never experienced a problem like this before. This was our first time trying your Memphis BBQ Chicken pizza and I am very disappointed. The pizzas were ordered from your Domino's store #4885 4229 Tilghman Street Allentown, PA 18104. I would like to see some compensation for my disappointment.
on friday night 02/08/19 at approximately about 9.30 pm .I walked into the Domino's establistment at Montgomery and Nostrand avenue i bought a pizza for 10.88$, and they changed me 1,088.00$. I went to my bank the next morning and they asked for me to go back to the store to rectify the mistake. the manger of the store was nasty and obnoxcious and was no helpful. And for that reason i will never buy from Domino's again. I was told by his subordinates that his name was Espinaze. Somebody of this nature should not be working at any of your establishments.
My wife went into a local Domino's and ordered a 3 topping hand tossed pizza and was charged full price of $17.00 plus taxes. She was not informed that the every day walk-in special was $7.99 plus tax. I called the store and asked what was the price for a pick up pizza with the same toppings and was told it was $7.99. I then asked why was my wife charged so much and they indicated it was because she didn't ask for the price. I was told by their general manager that unless a customer asks the price or if they have coupons, they charge the full price without offering a lesser price. One, the manager was very rude on the call, and two, this seems to be a terrible policy and is not consistent of my experiences with Dominos at most other locations I have used. If this is supposed to be your company policy to not inform customers of prices, then I think I will choose another vendor. I hope you can alleviate my concerns and I hope you can better train managers of dealing with customers. If she were my employee I would have fired her.
I used a coupon to order dinner from the Port Chester, New York store. $19.99 -- 2 med. pizzas, bread sticks, cinn. twists, and a soda -- and three marinara sauces (for the bread sticks). I order placed at 6:15 p.m. and was told 45 minute delivery. 1 hour 5 minutes later order came. First thing I noticed was no soda. I ran after the driver to get the soda .... he did not have it. Next thing was no sauce for the bread sticks. I called and the manager was very decent over the phone. He offered to send the soda and sauces over but it would be at least 25 minutes. LOL. Back and forth and he promised me a $5 credit back to my card. So, now we sit down to eat. Tell me -- would you put garlic sauce on cinn. twists???? Yep -- that's what was sent ....garlic sauce. So I now have 1/2 of a plain med. pie and 1/2 of a pepp. pie (because there was no soda), almost all of the bread sticks (because there was no sauce), and half of the cinn. twists (because no icing) as leftovers. And -- you charge $4 for delivery!!!! So the $19.99 deal ended up being $27.95. Hmmmmm.....$4 delivery fee, $4 taxes??? and then the $3 tip. Turned out to be a much more expensive dinner than I calculated on. If my family ate everything -- I wouldn't be so upset. The manager did try to do right -- he offered me $1.53 back because of the soda -- and ended up promising me $5 back -- he even offered me $3 off my next order .... but yeah, there won't be a next order. Suggestion -- hire people who speak English clearly and can take an order properly, hire people who know the area for deliveries instead of taking the scenic route, and yep .... the all important one -- hire people who can read so they can see the difference between garlic sauce and icing. Now I feel better .... disappointed, but at least I got that off of my chest. By the way -- you should give people the option of rating no stars.
i order dominos all the time every couple months the mess my order up ,ive got the free pizza and extra free stuff. i just get tired of going to get the order and they say we do not see your order. Why cant people do there job properly Please call me 484 643 6118
My complaint is that I order online and at pickup time there were 2 girls standing at 1 of the drive thru windows. So I proceed to the next window. I waited for a long period of time. One of the workers was moving things around and saw me but never intended to knowledge me. We notice they were helping the other window and we drove to it. We sat there for another 5-7 minutes. They saw me we such a hatred. I'm Hispanic and I'm now thinking that's the reason nobody came to help. I love your company. But, if I'm going to be treated and discriminated I won't ever come back. I'm going to make sure this is going to be exposed. Nobody deserves to be treated as bad as the 5 employees did to us.
My complaint is about the location in West Odessa, TX at 9001 W. University Blvd, 79764. Today, I ordered a pizza that I earned with points. I also ordered some chicken bites, and added a cup of blue cheese for dipping. This location is app 1/2 mile from my residence. I waited until the tracker showed 10 minutes or so left after the progress showed it was in the oven.... Drove to the location, there was one vehicle in front, and no cars at the drive up window... I opted for the drive up... to pick up my carryout order. I waited 10 minutes minimum for someone to even come to the window. I told them my name, took another couple of minutes to find my order, then they said they did not have change so the girl had to get another employee to bring my change... That clerk tried to tell me he didn't have change, so I told him I would wait. (At this point it seemed they were counting on me saying to keep the change, but after the poor service,... there was no chance I would tip someone for slow service)... Then when I got home, I did not get my dipping sauce... so I got screwed out of the cost of that...
So, the reason for this is to ask, have you ever done an "undercover boss" type situation when there are problems at a location? This one needs serious help, I only go to this pizza location about once every month or two because of bad experiences every time I order from there. I usually don't complain, but I am at the end of my frustration after today's visit. Most times when I want pizza, I drive 4 miles into town to get it from one of your competitors more often, because of the poor service at Domino's.... please, please follow up and put better service personnel in this location.
I ordered a pizza and wings for carryout from the Blaine, MN location. I asked if after taking the wings out and putting sauce on to put them through the oven another half revolution. They said they will not do that, store policy, but they were also extremely rude. I said I wanted to cancel and the guy hung up on me. Called back to speak to the manager and told him the guy hung up on me to which he replied "well you called to cancel, didn't you". This is by far the worst customer service I have received in a long time and I hope you will consider a restructure at the store. I used to manage a Dominos and would do things like this for the customer because it is how they like it and will keep them coming back. The service was terrible and I hope you guys take action on this. Seems to be a common problem looking at reviews of this location.
Went in to night and orderd 3 sandwhices and a 2 lieter if coke . bill was $ 20 somthing.
(Cary out not delivery) mind you tried to pay with good old american curency. 100.00 bill .the worker told me they cant break the bill.
I said why they said it was DOMINOS policy not to except 100 dollar bills. Mind you they had change it was 630 at night dinner rush was was going on. I asked for the manager. Because you must have change for a hundred.after collecting money all day and hslf way thru dinner rush. She insited she did not .i was asked to leave as i was leaving several employees started to snicker and heckel me. I turned around and asked what was said and people tried pushing me out the door .at that point several words were exchanged. I left .end of. Story....now how could this possably have been your policy. Mind you im in a town that has one of the lowest crime rates in the state. And what makes matters worse i was there on buisness so the people with me were embarrassed to no end.. Is this your pollicy to not except 100 bills at carry out . you should put up signs at the store informing customers so they dont have togo thru this type of. Embarrassment. I came to you to enjoy dinner not tho be shunned and escorted out . thanks for reading
Customer service was absolutely awful. Not organised no acknowledgement of customers by minimum 4 staff in store. Looking and aware of customers far too busy chatting.
I would give zero stars if possible. This is the second time I have ordered a pizza from store # 8855, in downtown Raleigh, just to have it canceled both times, due to no delivery drivers. How can they not have delivery drivers at a Pizza place? This is ridiculous!!!! You have forever lost my business downtown! Surly you guys hope to stay in business?
I ordered a pan pizza and 2liter got a hand toss. Told the driver the order was wrong after signing my receipt asked him to take it back. He tells me to cancel the order and try’s to force his way inside my home to get the 2liter. I tried closing my door twice yet he still pushing on my door. This is not professional nor good customer service skills
Made an order at 10:59pm and at 11:45pm I called asking about my order and realize that I was not going to get it...some violin excuse about the delivery driver had to leave early...really...this location has only one driver? Pathetic excuse and the manager named Jodi didn't even offer me any consolation for the mishap on their part. Yes. I have not updated my profile with my number but still she could have made some kind of attempt to rectify things. I should have went with my first mind and gone to Little Caesar's! Your Covington Tn location...
You advertise that a three topping carry out is $7.99 but when I go to the store to order a three topping they tell me bacon is a premium topping and it is extra. Nothing in your advertisements exclude certain toppings.
last night i ordered a large pizza with three toppings i was charged 26 dollars and there was very little topping on my pizza its the worst i have ever had i will never eat your pizza again in life and i will post on facebook warning others not to patron you establishment happy new year
on this date I ordered 3 pizzas from the store in Lansing, Il.
1 hand tossed med sausage & Pepperoni
1 hand tossed med Sausage & Pineapple
1 pan pizza med with Sausage & mushrooms
all were to be cut in squares. I order this way because there are small children here and it is easier for them to handle the pizzas.
this is what I received
2 hand tossed with sausage & Pepperoni
1 hand tossed with Sausage & Black Olives there was NO pan pizzas and NONE were cut into squares.
Papa johns, Pizza Hut, Little Ceasers and several non chain pizza stores in the area.
The pies I got were very good but not what I ordered. I did not call the store because i have called in the past and all I got was lip service
Please either hire some one who can read English or a manager who does a better job of overseeing his operation
Gordon Yocum 708 868 0873
Was fired for not showing up on a day that i never worked . Plus the GM is dating one of the insiders and she gets the special treatment over the other works. I don't think that is allowed or permitted in the domino handbook
Went to pick up a pizza today and the guy making the pizza was putting all
the items on all the pizzas with bare hands. This is unsanitary. I question this
and they told me the government gave them these instructions. Then he went
from making pizza to bringing supplies out from the cooler and then back
to making pizzas. Being a former owner of a fast food usually the Health
Department is involved in this. thank you!
Complaint for Dominos Pizza 356 W Main st Hendersonville Tn
This location in the last month has just got worse. The wait times have got longer, the attitudes of the employees are bad and it is easy to see why. The new manager is talking down to white employees and running them off and appears to be replacing them with black employees. I hate Racism of any kind and I will not support it. Sorry this location has lost a customer until this changes.
Incomaptant staff members and arrogant managers
Dominos 15502 huebner rd. Two times it his I order on line pay never get pizza.Have to drive to store to get refund waited 2 1/2 hours on Monday had to go get refund and tonight same thing Going to get refund went order on line 35 mins going on 2 hours I am sick of it.
On 12/4/18 I ordered a pizza with my phone to pick up at 271 County Street Attleboro, MA 02703. i picked up my pizza and drove home. When my son opened the pizza it was not the cheese pizza I had ordered it was a pizza made with a white sauce which we didn't like. So I called the store and ask if they could bring me the right one. First they said yes and then they realize I lived in South Attleboro and couldn't deliver there. I said okay what can you do for me then. The gentleman on the phone told me that he would put a note in the computer to give me a free pizza next time I came. To just let them know when I came in so they could look it up. I said fine and called the Domino's at 250 Mendon Road in Cumblerland, RI 02864 and had them deliver me another pizza. I usually order there on the weekend all the time it's a good store. Today 12/18/18 I placed an order at the County Street store on my way home. I had my points for a free medium pizza so i used that and order another pizza that should have been in the computer as a free pizza. The manager said it wasn't in there computer and I would have to pay for it. I said no I will just take my free pizza and I walked out. This store on County Street is always making mistakes on peoples orders. Last week I was in there forgot about free pizza but i ordered cinnamon twist and they made me cheese twist instead they did catch this mistake but I had to wait for them to remake it. While I was waiting 2 other ordered where also wrong that they had to fix. I order from Domino's once or twice a week sometimes 3 times a week because my son only eat pizza but if they can't keep there promises I'll go to Papa John's, Papa Gino's or Pizza Hut there all very close and it make no difference to me. I would like a response back from you.
Kim A. Driscoll
This is the worst response from your end that i have ever seen before, earlier you only called me for the delays that happened before that complaint.and now you are not answering my call & rejecting my call.
coming to delivery i have ordered a pizza before 45 mins . the delivery have been done now.
Coming to taste of pizza, it's worse even .you have sprinkled the salt too much.
I work in dominos pizza store is03656.its a worst experience.they behave so worst.they don’t accept new anyone.they treat so bad.a guy assult with me.i did complain to general manager he didn’t took any action now he didn’t put any schedule on mine.
I ordered a pizza and never received it , when I called dominos back the worker gave me a nasty attitude
my son ordered some items at moes in dayville,ct He was told price and then asked if it would be more to add mushrooms to pan pizza. He was told it would be $20.47, he told them to skip. When I went there I was told it was $24.97- I said how could it be that if he was told $20.47 with mushrooms and he didn't get them. THE MANAGER THERE CURTIS GAVE THE WORST CUSTOMER SERVICE AND INSISTED THAT WAS IMPOSSIBLE.
I go there 2-3 times a week and have never had a bad experience like this at Dominoes. Curtis doesn;t believe that the customer is right and even though they made a mistake- insisted it was impossible.
I had a 50% off offer. It took almost an hour for the pizza to be delivered. Needless to say, the pizza was cold. Also, the pizza had so much garlic, it was barely edible.
At this time I am not sure if I will order again.
I am requesting a full refund of my money.
The Domino's store number is 8956 and the Order number is 286743.
I ordered from Store #4603 (Pasadena, MD) today, December 1, 2018. The tracker showed our food was quality checked at 4:37 p.m. However, our food didn't leave the store until 5:04 p.m. (approx. 25 minutes later). Our food arrived approx. 25 minutes after that. The food was cold and dry. I spent approximately $40.00 on cold, dry food. I called the store to speak to the manager and he refused to speak to me. He told the young lady that answered the phone to tell me that he was too busy to speak to me. The GM's name is Jack Peddrois. The young lady apologized and told me that she asked him to please speak to me and he again refused. I don't know what kind of managers Domino's wants in their stores but this is absolutely unacceptable. Part of a manager's job is to deal with customers, good or bad, hear feedback and make changes if things aren't working. I have never called a store for a manager and have them refuse to speak to me. Mr. Peddrois has terrible manager skills. My children and I love Domino's, however, this store will never get my business again. I am just blown away that this manager would have total disregard for a customer.
If using the Domino's app or website, if the company is going to advertise 50% off of online orders, it should be automatically taken off of the bill. You shouldn't have to search for a code when the order was obviously made online. I was charged full price for my order on 11/28/18 by the new Tyrone, Pa Domino's.
The Dominos on Pope (Fort Bragg, NC) restaurant, Upon opening my Chicken alfredo pasta their wasn't adequate amount of food in there. It looked as if I had a half cup of noodles, only a few pieces of bite size chicken and burnt cheese. The dish didn't even make it halfway up the tin. I paid full menu price for half of a dish. I now see the below for the attachment, I didn't think to take a picture, hopefully this doesn't happen again but if so I will know to take a picture and make a complaint. I would like for you all to make the employees aware that they need to put together the full amount of food when they prepare food.
ordered online out of state when the delivery did not happen called to see why pizza was not delivered to my 10-year grandson's house sent pizza as a gift for him. the person answered the phone at the Santa Cruz domino pizza on mission street 831-429-9955 ask about the pizza he stated no one answered the door when it was delivered I asked him if they would go back he said he was charging me anyway and would throw the pizza away. everyone was home the pizza must have been delivered to the wrong house or it was never delivered at all he charged my card 3 times said he cancelled the charge but it still on my account. he was rude to me and my family when they called about the fact they were home at the time of delivery. rude, disrespectful did not offer to correct the situation.NOT that it matters to you but we have order pizza in the past but NEVER again!
I live in Ridgecrest nursing home in Jonesboro Arkansas. We normally order 4-5 pizza's each week. I ordered 2 medium pizzas last night that were never delivered. I personally waited 45 minutes in the driveway reception area and nobody came down the drive; not one car. It took me 10 minutes to walk back to the nursing station and call the Domino's on 3000 blk of Johnson ave, zip 74201 spoke to Josh who said we weren't there so the driver came back. He said they called the Nurses desk at 2 different phone numbers and nobody answered, even though 4 people were at the desk. The people who were monitoring the phones said nobody called. Their jobs are also riding on their word. Th asst. mgr was going to charge me an additional $7 delivery fee and send me my cold pizza's They never delivered in the first place. It is impossible for a car to enter our 1/2 mile drive at night without being seen. 4 people swear the phone never rang. The driver lied. odometers should be checked on each delivery. In the old days pizza was free when later than 30minutes, The Domino's store didn't even try to deliver my pizza's; they should be free. By the way, $7 for a delivery charge is pretty high when the driver only needs go a few blocks. This was never solved. Josh and the assistant manager tried hard not to let me get a word in. Domino's is out as of now until this dispute has ended. Papa Johns deliver to us for less money; we will use them for now. Thank you for you're attention
My husband and I was at the Domino's Pizza in ST J VT #3231 while waiting for our pizza and cinn twist. we was very unhappy about the workers. There was a lot of fooling around and complaining going on one male was complaining about how many hours he had to work to get a good pay check and the other two was throwing pizza crust to each other and when making someone's pizza with it then we was watching the board when our pizza would be ready and it had finished and went off the board for about 5 min's we had to go up a find out about our pizza and the person behind us had to go ask about his pizza after waiting about 5 to 7 min's for his after it went off the board
I had ordered a pizza , garlic bread and churros by phone went to pick up items at fairfield heights dominoes , pizzas were ready 4 minutes after arriving which was good concidering i had only ordered only 10 minutes earlier . I noticed staff wearing gloves while handling food except for 1 person which ended up being a delivery driver helping the person cutting pizzas pack items while waiting for my churros i noticed as they came out of the oven he grabed them with his bare unwashed dirty hands and put them in the box and just clapped them clean and went to do a delivery , i made them make new ones i was absolutely discusted on seeing that let alone he is driving , handling moneys and then handling food without washing hands or wearing gloves
i placed an order to the westmont site at 1030 am on 11/8/2018 to be delivered by at least 12noon, it is 1249pm the driver never called the suite so I can come up and get the pizza, when I called the westmont at 856-854-5600 i was placed on hold four times and never your employee picked up. i spoke with megan several times before because the pizza was not delivered, she 1st said the oven is not working and the pizza will be delivered by 12 noon. no one called , when i called again your ruddest man ever with a heavy middle eastern accent picked up. i asked what happen with the pizza he said i was there i came back. i told him no one called, and i kept calling the office and no one after being placed on hold 4 times picked up the phone. i asked for refund he said i am doing that now! i asked for the store manager he refused and said we are too busy.
i asked for the manager he refused all three times.,
i work in huge medical facility, customers are treated with respect and not rudeness and with ignorance. this site of yours needs customer skill training. i am also placing this on facebook everyone needs to know the type of manners and unprofessional service it is received from your westmont site.,
We order 2 pizzas ...1 hand tossed and one thin crust....the thin crust was supposed to have x sauce x cheese onion green pepper bacon and pineapple. Well the thin one arrived with sausage green pepper ham onion pepperoni mushrooms. Not exactly what I ordered. No one seems to care at the store, oh sorry.....great customer service. 6366974745. Gave one star none lower. And to think we order from this location all the time. I am thinking of checking out Papa Johns
I received my med. pizzas and they were burnt so I called and had them bring me new ones - they were awful - crust was burnt and ham and pepperoni were over cooked and tasted old :-( --- they moved from Indian School to 12th st. and now it's not any good - wish I didn't have kids to feed when I was sick - wouldn't have had such awful food to feed them :-(. they are over cooking the pizzas - please let them know how disappointed me and the kids were - thanks .
Your service is HORRIBLE! I ordered a pizza and it took 3 hours to get to my house and was stone cold. I live 1 mile from the location, it is a 4 minute drive and the pizza was out for delivery for over 2 hours. I received a credit, but haven't been able to use it , because you get put on hold for over 30 minutes to just try to order. How can I get my $25.00 credit returned to me in cash. I am through with this company.
I went into Blackwood store in South Australia to order pizza and garlic bread for my sons 6th birthday party.I ordered 25 $5 pizzas and 10 garlic bread which came to $170.Then asked how much to deliver and was told $320.i think $150 delivery fee is a bit exhorbitant as it is only 3 minutes down the road.So now I will collect them myself and will no longer use Dominos for my corporate or private events.I hope this is an error on your part as am most disappointed with this service
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