Dollar General Complaints Continued... (Page 1)

I PURCHASED SOME CANDY BUY THREE GET ONE FREE TO DAY AT THE STORE IN COVINGTON lA. 70433 STORE NUMBER 06798. 1823 N COLUMBIA ST. I PURCHASED THE CANDY AND SHE DID NOT GIVE ME THE SALE SO I ASKED HER ABOUT IT AND SHE SAID THER WAS NO SALE. I SHOWED HER THE SALES ON THE SHELF BY THE CANDY AND SHE PROCEEDED TO PULL ALL OF THE SALES FROM THE CANDY SHELF WHERE I PURCHASED MY CANDY. SO I WENT BACK TO THE COUNTER TO GET MY REFUND AND SHE TOLD ME THAT I WOULD HAVE TO WAIT BEHIND 6 PEOPLE TO GET THE MONEY. I WAS ON MY LUNCH BREAK FROM SCHOOL. SHE ACTED LIKE I SHOULDN,T WANT IT BECAUSE IT WAS JUST THREE DOLLARS.SO I ASKED HER FOR THE REFUND AND SHE SAID I AM GOING TO HAVE TO RE RING ALL OF YOUR ITEMS TO GET THE REFUND THAT SHE MADE THE MISTAKE ON.VERY RUDE. THIS WILL BE MY LAST TIME AT THIS STORE YOU NEED TO GET SOME COMPETINT WORKERS WITH MANNER TO WORK AT YOUR STORE.I WANT MY REFUND

When checking out at a Dollar General store in Bella Vista AR two days ago, I was told I cannot use two $5.00 off coupons if purchasing a $25 amount, and an additional $25.00 amount which were carefully divided. This made it easier for the clerk to figure out my totals. I was told that 3 months ago, Dollar General would not allow this transaction if using the same credit card. That this would load the credit card. There is nothing on the $5.00 off credit slip stating this. Is the clerk correct that you have changed your policy since previously I have used only one credit card to purchase $50.00 with two coupons? I have only one credit card. After carefully adding up what I was purchasing when selecting goods, and stocking up more than I normally would have to use both coupons, it was disappointing to find this would not work, especially since I shop there 2-3 times a week. I felt like returning everything to the shelves. Please respond if this is your new policy or not. Thank you, Bonnie Standbridge - 479-268-5013, 7 May lane, Bella Vista, AR - 72715

I live around the corner of the store. I am in there few times a day on most days. I know all the employees by shopping there. You have a young lady who works at the Brookfield Georgia store. Named Taylor tiny frame short dark hair I think drives a red SUV. I have witnessed on several occasions how rude and ugly she is not only to customers but employees too. You also have another Taylor who works there. She's almost 6 feet tall broad shoulders. Reddish brown hair wears glasses. So Taylor 1 and Taylor 2. Taylor 2 was running register. I was in line probably 12 customers deep. I watched Taylor 2 page Taylor 1 twice to come help. Some of the customers had quite a few items in their buggy and Taylor 2 was doing everything in her power to get the customers wrung up and out the door. The pager was behind the counter so she never came to help. When she finally did come up to the front there were 12 people standing in line with a buggy. She comes back behind the counter snatched the phone up walks off dialing a number paid no attention whatsoever to the fact that there were 12 people standing in line. Then smirked towards the other Taylor 2 like it was funny. The customers got excited because the second line was about to be open. She walked right past everybody towards the back of the store and didn't even bat an eye. I forgot laundry soap so I ran back to grab it because I knew I had time. She's standing in the back of the store on the phone arguing with someone on the phone. Even when she saw me she continued fussing and cussing. She showed no regard for a customer standing there. She is a very foul mouth smartass young lady. She has no concern about what's going on in the store. She's not a team player. I know she recently got a promotion and along with her promotion an attitude that went along with it. I could not believe she didn't stop to help her co-worker. She's just very rude and disrespectful all the time. She stands outside the front door with the doors open smoking watching towards the register. If a customer comes to the register she sets the cigarette down rings up the customer and heads directly back outside. The doors won't close. The smoke goes inside the store. Not to mention the power bill what a waste of money. Last Saturday she was standing with the doors open smoking right where people come in the door. I heard a customer tell her you shouldn't be smoking by the door. She smirked andmade a face behind her back. This was about 400 415pm. She does this every day. I think this behavior is horrible. I think upper management needs to be aware of the way this young lady acts when her manager is not around. I felt sorry for Taylor2 who apologized to every customer as they reached the register. This little girl was hustling trying to take care of people. I just want to bring her attitude to someone's attention. She is not management material nor should she be working retail. She talks about co-workers when customers are in front of her. She is very unprofessional. I have even smelled pot on her as she exited a vehicle to start her shift. Please get this young lady out of the store. She is not made for retail.

your new manager at the b street store in saint albans wv 25177 is the most troubleing one yet, she hits on my husband every time we have been in there,this is not a good customer public relations,how she got manager i never know, so maybe thats why she left the store in huntington, so maybe she needs to go back there, shes not welcome here to cause trouble, and we will never shop there again

Employee made crude remark about my purchase of denture cleanser.

I was at the Jenks Oklahoma Dollar General and I bought over $40.00 worth of products on 1-8-2019. The Christmas items were 70% off. I told the cashier. For the most part she changed the correct price except on one item which was a Christmas Book that was $5.00 and it should have been on sale for $1.50. I did not catch it until Monday night when I went over the receipt that evening. I am not mad at her for not catching it, but I live in Sapulpa OK and the next day I went to two different Sapulpa Dollar General locations with the book and my receipt and asked them if they could give me the discount price showing them I was mischarged. Both locations told me I had to go back to Jenks location since I bought it there. I was wondering if that is your policy or if they just did not want to bother with me. I did not go into the store mad, and I asked them if they could help me and the second store I went to, she asked her boss and was very polite, but the first store, the clerk seemed a little arrogant to me. So the next time I go through Jenks, I will get the difference.

We have a Dollar General Store in our local town, Marianna. AR 72360. I have no complaints about the products stocked there. The biggest problem I see is, no public rest room. For months they have been telling customers the rest room is out of order, I don't really believe that. Several times I have had to leave and go find a public rest room to use. Fred's, Food
Giant and other stores have rest rooms for their customers, why can't Dollar General??? It's like the company is willing to sell customers products and except their money but not at least furnish a bath room for their use.. Also, there are a couple of checkers that can be almost rude to their customers. As a rule, I don not like to complain but this is totally unacceptable.

On Dec. 8th I was in the Dollar General Store on Medical Center Pkwy. in Murfreesboro, TN, a store I frequent 4 or 5 times a week. The check out line was extremely long. After the cashier finally got someone to open a second register, she ask for the next customer. A young man stepped to that counter. When he left she ask for the next person in line. No one made a move to that register so I pushed my cart to that register a started unloading it. She wanted to know if I was next and I said no on moved to this counter. Their was still no one behind. She goes off again about the next customer. Still no one behind me. It was apparent she was not going to wait on me so I left the items on the counter and walked out. It is my last visit to a dollar general store.

Potosi Missouri store is always trashy with carts of supplies in aisles, empty boxes broke down on floor. Prices aren't marked where product is suppose to be. There is always stuff on floor and not on shelves where it should be. This is terrible for anyone who wants to shop in your stores. Possibly get rid of lazy employees and management that can't do the job they're paid to do.

I have been sexaly harased my the guy working at your store in tracy city tn i told people who work their they said he does it to everyone. Is how you do buiseness this is not rite please do something i told him to stop but he wont he is the only guy working their so do something tracy city tn 37387 my phone # 931-592-8790

Hi I am a regular customer of your store since its opening in our small town. I really enjoy having your store in our town as it convenient and close. I have noticed some horrible things going on in your stores and as a former manager at Kwik Trip I feel they should be brought to your attention as it effects good employees within your company. Your manager Tanya has sets out to get people who she sees as a threat or do not follow her around and kiss her feet fired. I have seen this with a young man named Brandon who was your assistant manager. She talked bad about him to vendors and customers. She told them all about his sexual orientation something that he did not want spread around. Eventually this young man transferred so he would not be fired. He was a very nice and helpful and in my thoughts you should have been sued and Tanya should have been fired. Now she has a very nice and helpful young lady working for her Lacey. I really enjoy seeing Lacey in your store she is always smiling happy to help and always assisting her co workers. Anyways Lacey is on the verge of being fired. I suspected something was going on when Tanya and another coworker were up by the counter and they were talking about how they wanted lacey gone and with her gone they could promote this other girl. I was horrified that this was taking place in my earshot. But yet again I was in the store buying my lunch when I heard Tanya and another coworker talking and Tanya said I don't know what to do I keep writing her up and she then she gets that perfect so I cant get her fired. Now I was pissed peoples lifes aren't a game and if this is who your company is I don't want anything to do with it. My wife ran into lacey today who was pretty upset she got her sixth and final write up today. Now im writing you to fix an evil done here and possibly save the sext employee who would have to suffer this. Your manager is a bully and has no right to treat people this way if she talks about her coworkers that way I don't even want to think about what she says about customers. So now Dollar General I am giving you one chance to fix this as this is my Town and as a people we are all close friends and family almost everyone knows everyone. You see I am the son of a fallen soldier and my father died standing up for those who can not stand up for themselves. So I am standing up for your employees something you should be doing. So here is what I have to say fix this problem or I contact everyone in my town spread it over Facebook and on every military site letting my millions and millions of military family know that this is how you do business. People deserve to be treated decently and be taken care of. I am not joking. I am not lying. Lacey Brandon and the rest of your employees deserve better. Fix this.

I have been shopping with dollar general for year at the Franklin location at Murfreesboro rd . You have an employee by the name of Rodney, that is racist as all out doors. when arriving to the store on 11/23/2018 i went in to purchase some couple of toiletries , when i encountered the young man using excessive language and making racist about a mentally ill guy, he kept asking him him he could spell watermelon and kept asking when was black history month. I could not take it any longer, me husband asked for manager and he stated she would be in the morning, by the time he went back someone had stopped him from bothering the young man( caregiver) we were in tears, please do something about this, my husband in ex attorney and asked if legal services were needed the caregiver gave information to mental guys phone information and she is very and upset and has a right to know what excactly happened, I explained on the situation and she very upset and would like to press charges, you need to fire the rep or he needs some serious training, management and staff.. more than one person was in store at time you may be receiving more complaints.
ake it any longer, me husband asked for manager and he stated she would be in the morning, by the time he went back someone had stopped him from bothering the young man( caregiver) we were in tears, please do something about this, my husband in ex attorney and asked if legal services were needed the caregiver gave information to mental guys phone information and she is very and upset and has a right to know what excactly happened, I explained on the situation and she very upset and would like to press charges, you need to fire the rep or he needs some serious training, management and staff.. more than one person was in store at time you may be receiving more complaints. my phone# 6155737336 we would like to speak to branch manager on rodneys poor customer care and representation of your advocacy.

On 11/14/18. I walked in Dollar General store address 1802 W 5th Street Washington N.C. 27889. I went in the store to find the cheapest Roaster Baker pans and sum foil pans with lids on them. For my Thanksgiving holiday dinner. And I found that on the label price was a $1 each. So I gets up to the counter and Julia rings up my order. And the price said $13 and sum change. I said it can't be the right price. The price label said a dollar. So she had Jamila African American woman kind of big bone lady come and see what Julia needed. Remind you this lady always has a unpleasant attitude and she very snappy. And jamila did come to the checkout with a attitude. So she goes back on the sales floor to check for the right prices. Jamila comes back to Julia the lady that was checking me out. With a snappy attitude and Jamila changes the prices on the pans to $1 And said customers change prices on stuff all the time and I'm not going to get into it with no customer today and threw her hand up and threw the store keys on the counter. Jamila went to the 2nd register and waited on customers after all that attitude she had. I felt like she was saying I change the price. I'm the customer that was up there waiting patiently and was getting upset with Jamila at the same time. I kept my self together. I dnt really like going to this dollar general because of her attitude. I go to grimesland n.c. dollar general or john small avenue dollar general in Washington n.c to avoid Jamila unpleasant attitude. But by my car being worked on I was rideing with sumbody else. So I had to go to that dollar general. I've also witnessed her geting smart a elderly lady as well. Jamila needs to be terminated. I will never go back to that dollar general. Just to much attitude. And she falsely accused me of changing the price. I dnt appreciated. I will call Corporate of Dollar General as well. Thank you and I hope Jamila never works at dollar general stores again. You suppose to feel welcomed not falsely accused of sumthin. I work in retail store for 7yrs I know what I takes to be customer service focused. Meet and greet with a smile.

I still have the receipt of today, I went into the store, I got a gallon of milk. And I'm waiting for my turn on line, to where everyone has to wait.
The Cashier is helping a customer and this girl ask the cashier about a product. She got her respond, left got her item and return to her to cash out.

I'm next in line. she looks at me and proceeds to the Cashier. Knowing well that I was next in line. This Cashier was not to let this happen.
After serving her. She calls for the next in line. This is not right. So with that being said, I can come later and do what this girl did, even if
the line is full. I would like for you to handle this matter. This is disrespectful. in many levels. I have the receipt with me. The next step is yours

Mr. Giovanni Natale

Milk coolers were disgusting. I opened the door and it had an odor like something was rotten. The shelves were nasty. This should be reported to health department.
Also ,I have been in the store in Robeline Louisiana twice and could not print a receipt . But when they can print a receipt ,they will ask every time,do I want my receipt? Yes I want it and do not want to be asked if I want it. Also a DM or manager should be concerned about employees that ask that question due to opening a door to falsified refunds.

I was in the Dollar General on 9/30/18 and experienced the worst customer service ever. I had to return a couple of items(while checking out) because I forgot my debit card and had limited cash on me. Both the male cashier and the female manager on duty were both so rude. Rolling their eyes and sighing. This one particular cashier is RUDE every time I see him in the store. There was one person in line and realize this may be frustrating for the cashier but their response was uncalled for. I shop at this location several times per week because it is convenient to my home but they have zero customer service. Store Location: 11801 Hwy 71 South, Fort Smith, AR 72916 479-259-1976 Receipt Number14391 02 5729

Your manager Marcia at the Renfro St. Burleson Texas location(store#04921) refused to sell me cigarrettes, despite the fact that I had a legal i.d. current driver's license. I had a friend who was with me, also 49 years old, try to buy cigarettes, but the manager insisted on seeing her i.d. which she did not have because her purse had just been stolen. However, I was ALSO there to buy cigarettes, and Marcia, who claimed to be the manager, said it was against the law for her to sell cigarettes to me. I know for a fact that is a lie, there was nothing stopping her from selling me my cigarettes, since I am 51 years old and had the proper i.d. in my hand. I am furious at the rude way I was treated. I have NEVER had an employee at ANY store speak to me the way your employee did. I calmly told her fine, I would go next door to City Market and make my purchase there. I also informed her she was mistaken, the law did NOT prohibit her from selling me MY cigarettes. My friend and I are both quite OBVIOUSLY over the age of 27. And I had the proper I.D. in my hand! Explain to me WHICH law exactly prohibited your employee from selling me MY cigarettes??? You and I both know there isnt one. I calmly informed her that I would be contacting corporate in regards to the way I was treated. She replied "Fine, you f**king bitch! You f**king call corporate!" I was so shocked that I grabbed my friend's arm and walked out the door to my car. I can NOT believe YOUR employee DARED speak to me this way and use profanity when addressing me! I want an apology. I want you to explain to your employee why this behavior is unacceptable. I can understand someone having a bad day, but I was respectful when addressing her, and did NOT use profanity!!! What kind of company allows their employees to address their customers in this manner???!!! I have lived in Burleson for 15 years. I shop at your store here 2-3 times a week. NEVER, have I been treated the way I was this evening in your store. I was actually afraid this unhinged woman would try to assault me! Please do the right thing and take care of this matter. I have been shopping at your store YEARS before you hired this psychotic woman, and will be shopping there for years after she is gone. Please let me know how you intend to resolve this matter.I am willing to accept an apology to resolve this matter.

Sincerely,
Kelly D. Osburn

The Dollar General in Cookeville, Tn. On Dodson Branch Hwy. The manager Shelly Good is posting trash about customers who come in the store or who she has run out of the store on Facebook. This is disgraceful and disrespectful to the people who live in this community, everyone knows everyone here and it's embarrassing to those that she posts these comments about. I don't understand how or why she still works there. She even disrespects her employees. What's up with that?

The new Dollar General in Hollywood, Md. is a disgrace to our community already. The shelves are not kept stocked, items are on the floor, shelves in disarray, can not ask for help, no one at check out, or are busy talking, no management to refer questions to. Other nearby DG stores appear to be under better management with more available help and constant replenishing of items. Hopefully this store will improve soon or it will lose customers.

I shopped today at 2798 S. Ridgewood Av. Edgewater, FL. 210 ct. Kleenex was buy one, get one free. Only one box on shelf, so I asked at checkout if that was half price. CVS always prices the one remaining BOGO item at half price. Manager was called over, frowned and said I had to buy wet wipes, too. The sign on shelf said Kleenex OR wet wipes, not AND wet wipes. Manager frowned throughout, and I did not buy the Kleenex. With your frowning manager what became of courtesy to the customer! Very unhappy with my shopping experience.

I recently visited a Dollar General in Athens, Ga to purchase some ethnic hair care products and to my surprise they didn't carry any. I ask for assistance to help find the product that I was looking for and the cashier ignored me and I had to shout at her to get her attention. When she finally answered after acting as if I had interrupted her conversation with her co-worker she really didn't know how to explain that they didn't carry ethnic products and seemed shocked when I asked why. I've been in many different dollar generals but this the first one that I've been in that didn't carry these products. I made a complaint about it and a week layer a woman called me with an attitude and said that the store does not carry black hair care products because of the location of the store. She said that stores are stocked according to the type of people that live in the area. She went on to say that some stores carry Mexican products, some carry Asian products etc. It just depends on the location. I've worked for dollar general before and I've never heard of this. I would like to know how you can determine what people are going to come into the store just because they don't live in the area. It just seem like discrimination to me. I didn't even know this was allowed.

I live in duck hill near grenada, ms every time I go into the store I have a problem with this young lady that works there her name tags has nikki on it she is pregnant. Her attuide stinks n she has poor customer service she is always on the phone or texting on her phone when I am in there talking loud. She also gave away some items from dollar general.

I live really near a dollar general so I'm there 3/4 times a week. I pay my phone bill and my mother's there and have for at least 2 years,i purchased 2 dg boost cards and twice a month I simply take the cards and tell them my amount and they ounce it in, see its a card that I reuse so I don't have to keep buying new cards,been doing this 2 years or more, well today I went to pay my mother's card and the girl didn't know how to do it, then she told me the other lady working has been there even less time than her so she was no help either.so I was forced to buy a card above the cost of the payment cause that's all they had a 50$card but only needed 35$so I stood there and she tried and tried and after awhile I succumbed to buy the 50$card and I said that they should know how to do that or at least a way to solve the problem. So the one girl did say yes it's our card and you can get a payment inbetween 10$ up to 99$ but she didn't know how after I made that comment the other worker who I wasn't even speaking to got extremely loud with me and said no we can't do that and I responded I've did it 2 times a month every month for at least 2 years then she sasses back I don't care what you did we don't do that amount. Then she got really snotty and was trying to invoke another customer to prove she was right, I'm just telling you it's wrong we ain't doing it,at this point I was shaking so bad it took everything inside of me to simply walk out so I wouldn't walk down to her and let's just say it would've been extremely ugly and possibly bloody!So for a employee who hadn't been working there long about a month cause she was new hell I was actually there the night she first started working.She surely is positive about company rules. I did not appreciate how she raised her voice and made it a point to invade our conversation and being extremely cocky. I know this isn't going to do much but at least I know I tried, sorry for typing errors I'm on my phone instead of laptop.. The store I'm talking about is in Salisbury NC located at 5150 US-601 (highway 601)..

I went to the Georgetown,SC store and your advertised item of the 15 pack Pepsi the mini ones were never delivered to the store! Bad public image to advertise something and not have it .