DirecTV Complaints Continued... (Page 1)297+ reviews added so far. Upset? Call DirecTV corporate: 1-855-802-3473
In Sept 2015 was a promotion from you with together an AAA discounts rewards in the AAA Magazine. Because I need and watch (Fox, CNN, and at the weekend the Lifetime if it's not a junk movie) I took the offered cheapest package for $19.99 +fees and with an AAA $10.00 monthly discount..It was only a phone number to call.. I didn't sign anything because it was stated in the ad that this price is for 12 months with a 24 months agreement. On Oct. 31, 2016 you sent me an e-mail that my AAA credit card was charged with $54.29.
When I called you it was told that my $19.99 /mo. price was original with a $30 discount which I have to pay now...It is a100 % lie. Nobody told and no paper was signed. Furthermore it was told if I cancel the service which I wanted to do right away...I have to pay 12 x $20 = $240 penalty. When I asked about this other strange information.... she told it is in the signed agreement. I repeat it:: I didn't sign any agreement and during 1 year I called you once ... (after start).
During my 78 years I never had such kind of bad cheat or got so bad trap which is a real rubbery of the elderly citizens. I'm 78 yrs. old, sick with autoimmune disease which costs a lot and is very hard to pay your greedy $49.99 + fees trap price from $125/month Social Security income. I sent this complaint to you on Oct. 10, 2016. As of today I haven't received any answer, or your proof about $30 discount... or the signed contract with the $240 penalty info in it.
I have the proof of the above $19.99 promotion and the proof from Complaint list of Oct. 2016 so this would be my last inquiry before I turn to the authority for assistance against of you, therefore I would like to ask you, please discount my monthly price for your many times no service, or let me go right away without paying a cent penalty to you.
On November 3, 2016, we paid our home cable bill. The account number is 65074391. The bill was invoiced for $87.94. Due to an error at our end we paid $8794.00. We notified DirectTV immediately and have been working with the call center to have a refund issued. We had one person hang up on us, and twice we have been told the check is in the mail. Several individuals have been very considerate, but can not provide any concrete information. We have been contacting the call center every other day.
The error drained my account and bounced several checks. I worked with our credit union to resolve the issue. When they were made aware of the circumstances they immediately cancelled all overdrafts charges and even forced several checks through the system. I love my credit union.
The individuals at the call center have stated several times that a refund will be issued within 10 to 14 business days.
I switched to DirecTV under the promise of a Walmart gift card and a Visa card as well to offset the charges for cancellation of existing service. I just received the Walmart card, but direct says they never promised a Visa card. I am sitting here now with over $300.00 of cancelation charges from charter a s a result of switching services! I've called and been transferred to all of the below numbers with now resolve. The agent in Walmart was the reason I switched service and now this leaves me in a bad place and Direct is not even thinking about any assistance to resolve.
I am tired of the way DSTV handles inquiries. I have been trying to ask so many representatives about my dstv rewards card that was promised to me when I signed up on August 5, 2016. Nobody can tell me where my rewards card is. I even tried to check my status online and it said that my card was sent October, 21, 2016. I am tired of your lies.
I have been having problems with my service all morning. I have made several calls and get put on hold and then switched to a busy number. I did talk to one of the DirecTV service representatives after being on hold for 29 minutes. Talked to him for about 10 minutes trying to tell him the problem, he then said he would switch me to a specialist and was connected to a busy signal. I then decided to cancel my service (we have been with you several years) and was again put through to a busy signal.
DirecTV customer service needs help. It seem you are only interested in getting new customers and once you got us, well the service is crap. I understand you are having problems with some of the channels. I was getting some and followed your instructions to reset, now I am getting nothing. With all the money you make certainly customer service should be a priority. DirecTV locks people in for two years and then you don't care.
In the month of October possibly oct 13. Direct tv was scheduled to come and install a 5th receiver in the basement. when the tech arrived he stated that he that he had a dilemma with the service order. He said you have 2 choices. 1st one is that we are going to have to drill a hole at the outside of the house and go through the basement ceiling tiles or 2nd choice for a one time $99 installation fee we can install wireless. the 1st way we couldn't do due to weakness in the ceiling tiles. I said since its just $99 we'll go with the wireless. He comfirmed that it would come on the next bill cycle. the installer tech made no mention that it was $99 for each receiver. Failure for the tech to mention this detail drove our bill up to $800 that we received on Friday 0ct 28.
This is quite a big difference from the $99 originally stated by the tech. Unknown to myself my husband called direct tv inquiring about the additional cost. He was more worried about the $800 withdrawl when the bill was due knowing we had few funds to cover a bill that we weren't prepared for(thinking he was helping me out). He was under the impression by the direct tv representative that he had no choice but to make some sort of a payment arrangement because that is what he was instructed to do by direct tv.
1st of all- I was mis-billed by $400 according to the installer's offer for a one time $99 fee with no mention that this charge was multiplied by 5 receivers. we already paid for the install fee for the original receivers and only wanted to add one. if the tech told us it was $500 for the one time fee $99 wireless we would have said absolutely not. 2nd of all when I spoke to one of the direct tv supervisors (referring to himself as Pete) said that when my husband Patrick called to inquire about the bill the agreement was made. In addition to bullying him into making a quick decision to make a payment arrangement they also tried to talk Patrick into century link versus Mediacom.
I was told by direct tv originally that Patrick had to be on the account because he lives in the household. Patrick is not capable of making any payment arrangement and is not even allowed to have his own bank account or credit cards. He is a 100% disabled veteran with a combat head injury that is unable to make financial decisions. the VA has assigned a lawyer out of des moines ia as power of attorney over his fiances. His lawyer was sent a copy of this bill that I am disputing. I'm not disputing the one time $99 fee. what I'm disputing is extra $400 that was charged to my bill without any prior acknowledge or permission from myself.
I will agree to pay the current bill that is normally around $262.00 plus $99 one time install fee to be withdrawn out of my account on the next payment due date. I'm requesting for the rest of the bill be "waved" due to mis-billing. A couple in des moines ia had 4 receivers installed in their new home 2 months ago and they also confirmed that their final charge was $99 after the same dispute. Sounds like this happens often with direct tv. I hope that we can get this resolved without any issues...thank you for your consideration. sincerely sheri ergle
I recently cancelled our DirecTV service that was started in Dec. 2014-was cancelled over the phone. I was very direct in asking questions. What will my cost be canceling early? This is a vacation property that is used a few months of the year. It was a 2 year agreement that had vacation options-i.e. only being charged when occupied. This was cancelled Oct 1st, 2016. The phone rep stated my cost would be $180-plus making sure all of the Direct T.V. equipment was returned in 21 days. This was verified the return was recorded, which was good. My surprise was getting a bill for $289-my mistake was not getting a conformation # over the phone-I asked him for it. He said I didn't need it. I heard stories about this-now I know for sure-any help would be appreciated.
My mom had a account with Direct tv and she passed away. I closed her account and sent her equipment back as told to by Direct tv. They claim they never received it and continue to harass me about money owed for early termination fee and equipment. She did not terminate it early, she died. The equipment was sent in self return box with a prepaid return label to their facility by me. When I attempted to speak to them after they called, they said they couldn't because I wasn't authorized to do so. I'm her son. Many other creditors spoke to me and were helpful, not DirecTV. I am know being harassed by them after they have been told not to call. They know she died as we sent them a copy of the death certificate.
Attempting to disconnect service required calling directv 3 times customer service representatives put me on hold for at least 5 mins and eventually just hung up on me. Getting the service disconnected took about 15 mins 10 of which i was on hold cause application had to "load". DirecTV is ridiculously expensive for programming that is always the same crap daily, shout out to Netflix for being better than this money hungering company that no longer cares for its customers.
I always got a phone call from commercial advertiser. So I never return and answer all the call. Today I just got the name Ryan B commercial support team call me. And like a usual I am not answer any question. Then he just shut off my tv channel. Then I try to contact DirecTV customer care by phone at 1-888-388-4249. But they need me talk to another dept. I try to call but is answer machine. I spent almost a hour to contact your company right dept. usually at least send me letter notice. In this case I am so unhappy. 5 years I never late payment and always on time. I am up sad your company no reasonable to take this action. So I decide to close my account and never use your company anymore.
Ordered the TV and internet bundle through the Direct TV website. Agreed on a price of $85 a month. They came right out and connected the TV service, but no internet. I asked the Direct TV installer about the internet and he told me that would be done by someone else, he doesn't install the internet. I waited a week and called Direct TV about the internet and they transferred me to an AT&T representative because they had no record of the bundle. No work order is what I was told. AT&T agreed to connect me to the internet if I bundled with them, phone and internet, for $40 a month.
I explained that was not what I agreed upon. It was $70.00 for TV and $15 for the internet, $85.00 a month. I called Direct TV three more times with the same results, so I cancelled the service because they did not live up to their side of the contract. Now Direct TV is charging me $500.00 for contract cancellation. Direct TV did not fulfill their side of the contract, but yet they are charging me cancellation of an unfulfilled contract. I thought there was a law against crooked companies? Not if you are Direct TV.
When is signed up in August their was a promo for a $200 gift card. I called in at the end of Sept bc I had heard nothing regarding my gift card. She told me I was due to find it it by 10/14, well I have received nothing. So I called back on Monday 10/17 and was told I would get it in 5 days. Today I chat to check where it is and they say that I have not qualified? Then she changed her mind and sent me a link to verify something. They said the mailed me a letter which I never received to verify the rewards information. I am highly upset that I have been lied to 3 times now and am having to wait another 3 weeks to maybe get my gift card that I am owed. I have no successfully completed 2 payments on time.
Direct TV is the worst provider of all for service. I should have followed my first mind and never went with DirecTV as a company, but you make it so believable that I fell for the trickery. How is it possible to debit a person's account that cancelled auto debit? DirecTV customer care reps confirm that auto debit has been cancelled, but yet still debit my account, not once but twice.
Oh it gets better, debit it for the wrong amount. More than what my actual bill is for. And the best part is DirecTV claims they have no record of the payment but my bank statements show otherwise. So I spend numerous hours on the phone with the company and no one can explain why then the best part is the company has no record of my 39 minute call, but you say all calls are recorded.
Then to be told 4 times on all 3 calls to the DirecTV corporate office that no worries your problem will be resolved by the end of this call. It's been 2 days and I'm still waiting for my issue to be resolved. Lies all lies. I have no faith or trust in this company. This is just one of many issues I am currently dealing with this sorry ass company. Is there anyone willing to assure and assume and become an advocate for your company and get my issue resolved and with lies and excuses?
We have many boxes in our home and we're switched to use the Genie box on a few, well apparently if you don't use that tv for 2 months? You must enter a new pin number. Why? So I'm paying for my boxes to use at my discretion and you get the right to turn them off if you want at any time? We have a tv outside which we get to use seasonally so this is bs.
Called in to cancel because of to expensive. They promised a better price for 24 months with a new contract. The first bill was fine then after that they decided to charge me whatever they wanted. Called in to get a bunch of excuses why and nothing but lies. Was on the phone for over 30 min every time.And this has been going on for 5 months every month same crap of dealing with people who have no idea what they are doing ,this is getting very aggravating.
I recently had my account reinstated on September 25 2016. My service is great but their customer service are the worst employees ever. I received a bill in the mail which was suppose to be paperless which I have always had in the past. They credited my account which I didn't order. They had me set up as automatic bill pay which I have never had & didn't order this either. I had made several phones calls to DirecTV customer service reps and each time they tell me my refund will be put back into my checking account & won't be there for 7-10 business days which they have not done correctly yet.
I have been dealing with this issue since October 2-2016 they always tell me this will be expedited back into my checking account but it will be done in 7-10 business days. Clearly the explanation of expedited is not the same as mine. I have had DirecTV for more than 5 years & have never had such poor service. If this situation is not resolved very soon I will have my service & go with Dish network.
I scheduled a DirecTV ultimate upgrade set for Saturday 10/8/16 technician replied to company that no one was home at a single story Beige house with beige door. My house is green w/green door. Several attempts to have it corrected on this date to no avail after speaking with supervisor who stated I could not speak with a manager. Monday 10/10/16 technician stated on this date the same exact response, no one home at same home description.
After several calls and making contact with a manager nothing has been resolved.my address has not changed since I joined Direct TV. On both occasions there was someone at home waiting throughout the day.there was no courtesy call to my number as instructed. Using this technician service had been very troubling to me ada loyal customer. I spoke with manager Mr Jerry today as well as others and hopefully this can be corrected with some added benefits for all this poor service.
On Friday, September 23, 2016, our family goes out to eat, and then to Costco to shop. I go to tv area. The pix on the Samsung 4K HD tv just jumps out at you. There is a black man in a blue Direct TV shirt assisting customers in the tv department. After he helps a couple (the blonde lady was a travel agent, and she said that the Alaskan pix on the tv was just like it is, because she and her husband, with her, just got back from an Alaskan vacation) from Athens, I ask him to tell me about the Samsung 55 Super HD tv.
He does, and then when I tell him that I am a Direct tv customer, he says "And that's why I am going to help you out." I ask him if the tv is easy to connect, because I am technologically challenged, and he said it was-just disconnect the wires from the old tv, and hook them up to the new one. He then takes me around to a curved tv, and said for the money, this is just as good as the Samsung. The pix was not as good, though, and I return with him to the Samsung. So, he helps me load it on a cart, and I buy the Samsung.
When we get home, we unpack it, take the old tv out, and our daughter, Amanda, sets the new tv up. I look through the documents, and I google the Direct tv website for 4K service, and discover that to get the service, you must have 3 things-a 4K model HR54 Genie, a 4K compatible tv, and either the Ultimate or Premium programming package with Direct TV. The new tv's pix is just like the pix on the old tv.
I call the number on the Direct TV website, and talk first to a lady who sounded American. She was yawning a lot, and when I asked her how she was doing, she said her child was up late. I asked her how old he was, and she said one year old, and that he didn't sleep well with her, but did with the gather. I told her what I needed was to have 4K service for the new tv, and told her the info on the website, including the HR54 Genie. She told me she understood, and placed my order, setting up my free installation for October 1, from 8-12 noon. She said that there would be no charge for the equipment or the installation (a "Customer Loyalty Special")', but there would be a $20 "handling charge," and that the total extra charge to my bill for the equipment with them would be $15.00 per month. She then said that she needed to transfer me to an "Order Confirmation Specialist" to confirm the order.
I then talked to this next person, who had a foreign (Indian sounding) accent, but gave an American sounding name. When he went over the order, he said that the First Lady had ordered the wrong Genie, not the required 4K model. He said that he needed to cancel that order, and transferred me back to a third person to place a new order. The third person was an American sounding lady. I told her what I wanted, and she placed the order; however, she told me that the equipment and installation would be free, and confirmed that the total extra charge was $15.00 per month. We change the installation to Monday, October 3, 2016, from 8-12 noon; and transferred me to yet another "Order Confirmation Specialist."
I then talk to the fourth person, who confirms my order, the free equipment, and free installation, as well as the extra charge amount. I receive shortly thereafter an Order Confirmation email. However, the equipment listed was not for the 4K Genie, and listed 3 different Genies, one a "4K Genie Mini." It did show not show the amount of the extra charge to my bill for the 4K service, so I called back. It was during the fourth quarter of the Auburn-LSU football game, and continued after the end of the game. The agent then transferred me to "Tech Support," where I talked to another foreign-speaking man who gave his name as "Chris."
I again told him what I needed was 4K service for my new tv, and he assured me that the listed equipment on the email was what I needed. However, when I asked him to confirm the total extra charge for it, he said $29.00 per month. When I told him that was twice what I had been told, he went to check with someone, and then told me that the $15.00 was correct, because we were already paying $7.00 per month per unit for the 3 receivers we had already. He confirmed the October 3rd installation date and time window. I tried to reply to the Order Confirmation email, but it would not allow a reply.
From the beginning of my experience with Direct TV I have been placed on hold with every call for up to 45 minutes. I have been lied to, upsold, (convinced to agree to channels as free trial I really didn't want and guaranteed those channels would automatically be removed at end of trial period. I required services after installation but upon requesting services was informed subsequent to initial contact that no ticket had been created leaving me without service. I had arranged to be off work in order to be available for what turned out to be a no arrival event.
Understood my contract price to be guaranteed for 24 months with equipment included upon installation. was not told that the so called "protection plan" would be xtra at the end of some prescribed period of time. Difficulty understanding individuals due to language barrier. Voice messaging system is focused on paying bill or ordering services. When ordering system and services they are all ears, forget about it. Next call....State Representative.
We use to have DirecTV service and after the contract was over we cancelled in December of 2015. My complaint is we keep getting called about every day by DirecTV billing department, sometimes a couple times a day. We told them time after time we don't want the service so they need to stop calling us because it is considered harassment which is against the law.
Once again I have lost service while watching The U. S. Open tennis tournament and two football games. This is the third time today. When I signed up for direct tv I was assured there would be less interruptions. Plus often we lose sound on the television and have to change channels to get the sound back. I am less than a year into my contract and regret every day that I switched. Please help me get better service.
I have been inquiring about some bogus charges for the last 6 months to no avail. The last "assistor" and I use that term loosely, said I needed to write to the corporate office. I did on 7/1/16, of course, no response. I called today, supposedly they couldn't hear me in the background and was going to call me back. Again, of course, no call back!
I called Direct TV regarding the loss of local channels. I explained to customer service representative that fellow coworkers had called and had received discounts of 50% off the NFL ticket and several movie free 6 month promotions and other incentives. The customer service representative came back with 9.00 dollars off the NFL Sunday ticket and stars. I explained my fellow co workers went through the dame low offer and asked for the next level to obtain only what others were compensated as customer satisfaction.
This individual transferred me 47 minutes later the NFL ticket department answered and explained I should have been transferred to customer service department. After a 47 minute wait I did not continue. I have never asked for anything nor jumped from one satellite provider to another and have with Direct TV for several years. I have also had the Sunday ticket since its inception. So I am very dissatisfied that others who have been with your company far less time than myself are given exceptions and compensation for their inconvenience than myself.
I shouldn't have to argue to receive the same offers. FYI there are several persons who have told me the same thing. I look forward to a resolution to this issue. I am asking for the same as others not minimalistic offers and horrible customer service.
This is the third time this has occurred to me because of DirecTV's mismanagement, laziness or downright lying. Once DirecTV has our money, you simply do not care what service we receive. DirecTV forces customers to give up at least half a day of pay to wait for customer service to arrive at their homes and then does not bother to show up or even call in advance. I apologize for not having the dates of the first two instances, but they should be easily acquired through checking their records.
As both my wife and I work early hours to mid-afternoon, your 12-4p appointment time is best for us. I was waiting at home on the given day at noon. Sometime during the afternoon, I received a call from DirecTV saying that the service rep was running late, but was still on the way. I waited. At 4p, I called back to DirecTV and was told that the rep got stuck longer than expected at a house and was not going to be able to make it to my residence. I told your employee that I would wait as long as it took because I was not in a position to take another half day off of work. I was informed that was not an option and that my only option was to reschedule at a later date. Reluctantly I did.
The second time was another 12-4p appointment on either a Friday or Saturday. The same thing happened: we were called by your automated service saying a rep would be there between 4-12-p. We both home ALL day and around 3-4p I called your offices inquiring about the status of the rep. We were told that the rep had been to our house and that no one was home. I pointed out the impossibility of that scenario as both my wife and I were in the house ALL day and we have three dogs that go crazy whenever someone approaches a door. We were told he left a card at the front door. When I told your operator that there was no card at the front door, she merely responded with words to the effect, "Oh, I'm very sorry; when can we reschedule your appointment" with no concern that the rep and/or her blatantly lied.
The third and final time occurred yesterday, 08/16/2016. A few days previous, I had called in to order a fourth box for our residence as football season is coming up and we host parties for games virtually every weekend. I have a cable already hooked up outside on the porch and just need one of the small Genies to be delivered. I was told that I needed a tech to hook it up, despite the fact that I have had Directv for years, have multiple boxes, and made it clear I was quite capable of hooking up another box myself. The process, as we both know, would take only a couple of minutes. Regardless, I made another appointment. My wife scheduled a replacement nurse to come in for her and left the hospital to get home in time for the appointment.
At approximately 1:30p I received a call on my cell from your automated system saying that someone would be coming before 4p. A short time after that I received two emails (on the email address provided above) restating and confirming the appointment time. Upon my arrival at home, my wife informed me that no one had been there yet; so, in order to avoid a repeat of the other times, I called Directv (around 3-3:30p) and got hold of the automated machine which again told me someone would be there before 4p and then disconnected before I could speak to Customer Service.
At 4p I called back and spoke to Customer Service. The woman told me, despite the fact I had received confirmations by phone and/or email that DirecTV was coming to the house that day, there was no evidence that I was EVER on the schedule for that day! I asked to speak to a supervisor and he reiterated that they had no information related to a service call being needed at my residence.
After my pressing the issue, he opined that through MY contact with YOUR automated service that day, some glitch probably discontinued the appointment! Once again, DirecTV did not care that a customer was completely inconvenienced and forced to waste a half day of pay, but out-and-out lies to them and blames us. Of course, all he wanted to do was reschedule an appointment. I refused.
I have given DirecTV many years of faithful service in both Houston and before that in El Paso; but I won't do it anymore. I'm calling the Better Business Bureau and will post these examples of your "customer care" and "service" wherever I find a venue. I can deal with mistakes, but I will not tolerate non-performance due to laziness and then be lied to in order to cover that incompetence. As I explained to the manager when he kept saying he "was sorry": "You are not sorry this happened to me because this has happened repeatedly. You are sorry because you have to deal with it. You don't own DirecTV and will pull your salary whether I am a customer or not, so you really couldn't care less if I quit DirecTV or not.
I'll bet if you own the cable company, you would not have let this happen or would have remedied the situation yourself." Pull your tape on this conversation and you'll hear words to that effect and that I never lost my temper of was abusive to either of your employees (as I'm sure they would use as an excuse if questioned about this incident.) Even if you don't care about your customer service, I would have though that with all the competition in the cable/satellite television, computer and phone business going on today, you would have hired service personnel that were at less competent enough to do there jobs to keep the customers you already had.
Our bill has been incorrect over several months. I am constantly being transferred from one representative to another and must tell my story over and over again. Spoke to Brian, a manager for Directv, who assured me that incorrect fees have been taken off (this was on July 15). Received August bill and it is still incorrect. I feel like I am getting the run around and am frustrated by their lack of competence.
I had two service locations. Ask for temp service in Fl while prepping house for sale. Direct TV rep said okay and then took a week to connect service. TV worked for two days and had problem. Took another week to get service man. Had TV for about 5 days in April. Canceled service and sold house. Later Direct TV billed my credit card $500 plus for early cancellation. Told original guy it was for short time, was paying $ 200 per month. in Indiana for several years and he said it would be okay. Not going to pay and want a credit.
I have had a problem with the phone and online directv personnel telling me untruths so I ended my service. I was a customer for over 20 years. I will explain by telling the full story. I made an over payment on my final bill for $88.24. I called to their office to get 1 shipping box and 2 shipping labels. They sent 1 box and 1 label. I thought I might be able to send the old receiver with the new receiver back with 1 label but the USPS wouldn't do it. I took it on myself to purchased a shipping label for $14.90.
I immediately told directv what I had done and they put the $14.90 back on my debit card. Directv then turned around and took the $14.90 from my refund leaving me with $73.34. I brought their attention to that and so far they have cheated me out of my $14.90.I have tried every thing I can do to get that little bit of money they cheated me out of but it doesn't work. their help sie chat site or any of the rest of their computer so called help section is completely designed not to help you, It should be called the put you off section.
I recently returned to direct TV. The installer was great. I was told that I had to have a new pole installed and a date was set. The installers arrived on set date. No. more than 2 minutes after their arrival the service went off. I asked them if they had disconnected the service and they replied no. I informed them that I had an appointment for which they replied they would call a technician who could repair the problem from his office. When I arrive back home I had no service and they had not installed the pole for the dish. This remind me of why I left Direct TV and has me thinking about leaving again. I have not had service since Friday and no one has called.
I paid my bill a month in advance and now they're trying to charge me again and won't tell me where that payment went this is the third time I've had problems with my bill with them and now they're going to take double out of my checking account again. I just want to be rid of them without paying the early termination they are the worst people to get a hold of they put you on hold two or three times and let you on hold. Then I told them that they violated the contract and I wanted to drop them he told me he'll fill out a form he put me on hold and hung up on me so now they cheated me out of a month payment and I had my phone with them so I'm afraid to take my phone and shut it off
First a technician comes to my home and checks for a signal. He says due to tree in way cannot get one. I then call a tree guy, and arrange for a second technician to come out. This way they can decide which branches need to be cut. They give me an 8am-12pm time frame. At 10:15 i get a call stating he will be 45 minutes late, so here in america (east coast) that means by 12:45 pm. At 12:53 i get a text stating tech will arrive between 1 and 1:30 pm. At 1:27 the tech calls and says I will be there in about another 30-40 minutes.
The technician then pulls apart the curtains under my mobile home to see where he will need to connect. He goes to his truck, gets his equipment, digs a hole, pours the cement, sets the pole, then chats with us for 20 minutes while cement dries. He then uses his sat. finder again and now says, my equipment must be faulty, I should have been over another few feet.
You just hire them, for all i know the guy was homeless and stole the van, all it says is direct tv, no sub company name on it. Then i tell them I got the number and name of the guy who said he will be here Monday call him. They refuse. No wonder the rest of my development has dish network. Like my 70 year old neighbor needs to dig the hole to show proof of pole or me with heart failure, double bi-pass and valve, plus diabetes and neuropathy should.
We just set up service with Direct T.V. And when the service gentleman came to install he only had 4 receivers and I told him we should have 5. I told him that we added when we added our home phone and that we gave a credit Card # for a one time fee of 49.99 and it should be $7 per month after. He said his work order only had 4 on it so at that time I pulled up my bank account and they charged us for the home phone but not the 5th reciever. The service guy said he would put it in his notes and to call and that the would add a 5th one and get someone back out. Long story short I called back I was transferred 5 times and on hold the majority of the 2 hours I was on the phone then to be told they would not honor the 49.99 price it would cost 69.99 to 99.99.
I explained that I should not have to pay extra because they forgot to bill and send the receiver. Basically the guys I talked found it hard to believe that they had made that mistake and made me feel like I was a liar. Well with that being said you guys made mistakes on my account because at 8:00am on 6/16/16 a service guy came to install my direct tv but it was installed on 06/15/16 the technician was lost for words because my system was installed. Then a supervisor named Cory assured me that he didn't want to place me on hold any longer and he would check in to it and call me back today.
Well of course Thursday is over and no call. Now it seems like now that I am in a contract with you guys you could care if I received the products that I thought I was getting. My 8 yr old is disappointed that she does not have TV in her room and I am furious with how I have been treated and pushed to the side like I would forget and go away! Your installers are great very seasoned but your customer service people tend to make people out to be liars! I will not be referring this company!
I cannot watch or record or watch a recorded show on my tv. they say I need a hdmi cable because ''your tv does not support this programs content selection"'.After practically begging the recorded prompt to let me talk to a human being I got a rep that sent me a hdmi cable. that cable does not work. yesterday they sent me another cable overnight. I'm still waiting to see if it will work. the cables come with no instructions and when I asked the rep what do I have to do to get a service tech to come by she did not answer.....call back if the second cable doesn't word she said. The first two times I called I hung up in frustration. After two weeks my secondary tv is still not working. I have had directv for 16 years and this is the way we get treated.
One of my neighbor told me about the Direct TV so I decide to call and get the service, the name of this person was Carlos Martinez which I am very disappointed with him and of course with Direct TV for contracting persons like him. I asked Mr. Martinez to add a service on my house TV and internet one bundle, I asked him I need service on a casita I have and on a patio which he told me was ok I told him that I was having a bad signal on the Wi-Fi he told me that he was going to give me a free better router for better reception on Wi-Fi. he told me that a technician was going to came on Friday which he never came some body call me saying he wasn't going to came that day that he was going to came on Wednesday of the following week so I let it happen was nothing I could do.
My disappointed is I called many times and left text messages(he never call me back or respond to any of my messages) because I did not received was I was asking for and never give me a writing contract plus he set up my card with automatic pay which he never told me that was going to happened. I thing this is really bad from Direct TV to have persons like Carlos Martinez that are reaping persons just to add a new account to there accounts I need attention to this immediately. now I have to pay a early cancellation for disconnect my service but I wasn't happy with all of that. I think for a big Company like Direct TV this is not fear. I wasn't asking for free service. I need a solution for all this bad understanding and confusion. I honestly I am very disappointed and I need to know what is going to happened.
They hooked up the wrong package we were supposed to get the ultimate package for 39.99 and internet for 51.99.Instead we got a first bill of 168.00 that said Direct TV was 89.96 and the internet was 69.00 dollars.I call Direct TV and got absolutely no help at all.Then I called ATT because I know they bought Direct TV explained what happen and they fixed the internet problem reducing the rate back to 51.99.Then Att connected me back to Direct TV because ATT said they don`t fix the TV part of the service.They still refuse to fix the problem I want the problem fixed now.Our account # 14830880 and I am enclosing the ad.I no they monitor calls and the way they treated me as a customer.
If I could I wouldn't give Direct TV any stars for a rating -- but minus five. They hook you with a low monthly bill.. "Promotion" then your bill doubles then Triple it. And every time I call I get no where. Their told to cancel stuff to make my bill cheaper. Just to get the next monthly bill and find out it wasn't cancelled and the bill is even higher then the month before. Then I call again just to be told that I never called in the first place.
They say " I'm sorry, but I have no record of you calling!!! I'm like how is that possible? They more or less call u a liar..when they are the lair and a thief. Makes me wonder if they train their employees to do all this crap (fraud as far as I'm concerned) Round and round I can't even keep up. I ended up just dropping them and switched to another company. Direct TV customer support call's and emails me ALL the time. But their not getting another red cent or my time out of me.
On February 9 a Direct TV sales employee Ashley Calderon, persuaded us untruthfully into thinking that it will be cheaper then what I already have. She explained that our first year would be $54/month and the next year would be $85/month. The day of installation we noticed all the sport channels were in Spanish so I called and Erick, employee ID# 100891557 changed the package and told me I would pay $70/month and gave me a credit of $419.60. The next time I called AT&T I spoke to someone regarding the internet bill and she told me she combined it with Direct TV and she told me “since you have a credit of $419.60 your bill for this month has been taken care of.” One week later I received a bill of $54 and I wondered were the credit they told me I had was.
When I called to ask about it and another employee Tara, employee ID# 442349 who told me she will not give me my credit and told me to cancel the account and even set up a cancellation on the 19th and told me to pay $57.40 and the account would be closed. She was the worst and represented your customer service in a horrible way. After that I spoke to AT&T customer service and I explained to them what happened and he told me that he would give me 2 months free until I solved this issue and got my credit back because he evened agreed this was wrong.
After that I spoke to Direct TV agent Synethia, employee ID# 454788 who was kind and tried to help me and only gave me $120 credit and I would be paying $90/month which is way more then what I was told from the beginning. I am writing to you to let you know that I am very disappointed in your service and very upset about how some of your employees misled me with lies. I hope you will look into this situation and help me solve it hopefully by giving me my credit back. Thank you very much for your time and I hope to hear from you soon.
When I suspended my Directv service for 2 months (travel), upon return. I saw my monthly charge almost double, from $46. to $89. When I called Directv, the agent told me the suspension caused the loss of promotional discounts.
When I initiated the suspension, the agent did not inform me I would incur a doubling of my monthly fee. Had the agent informed me of this extra fee, I would have never agreed to this. This clearly was gross negligence, or intentional fraud on the part of Directv's agent. When Directv refused to negotiate this matter, I cancelled the service. Directv is now charging an early termination fee. This problem is the fault of Directv failure to disclose. Stop defrauding the public.
The criminals made fraudulent charges against my credit card and have been no help to get it straighten out.
After buying a $3000 samsung 4k directv ready tv and spending hundreds of dollars on three rooms full of the latest genies you are telling me that I can't watch the masters in 4k because I only have the extra package and not the ultimate, well I am not happy about the greed you have displayed it is a real slap in the face to 80% of customers in my position.
My "go to" channel for sports has been ch. 205 sports mix. It has now become commercial mix. Even the header is a commercial. Why is this necessary? Why can't you show the sports mix as it used to be without the commercials replacing them? Goodbye sports, hello commercials!
A male came to my house asking about my name and saying there was an ATT phone to this address. Being somewhat taken by a stranger coming to my door in this manner, I was not going to give him information about myself. When I did not comply with some of his questions, he showed an attitude and I told him I would go to the ATT store if I needed anything, He was asked to leave my property and called me a "PRICK". I asked him for his name and he refused. He walked to his vehicle, a blue Ford Focus, Tag B123BK Utah. I went into my house and called a friend whose wife works at the ATT store in Sherman Tx. I learned that Sherman PD has had problems with this male before. The male went to my neighbors house and pulled into her driveway.
He finally identified himself as Chase Hubert. I used my phone to record our conversation and he was very unprofessional and argumentative. He argued that I did not introduce myself. I don't have to. Chase is representing your company and is causing citizens of Sherman to complain. I hope Direct TV does not represent itself in this manner. During our conversation, he told me to get my camera out of his face. He does not have a permit to solicit door to door, as city ordinance requires. When asked where his permit was he said he does not have one. He said he knew he was supposed to have a permit. After being recorded, Chase apologized, his apology is not accepted. He wrote his name on a Direct TV order form and urged me to complain. I was thinking about changing to Direct TV but not now. I'm sure this email will fall on death ears. This occurred on 3-22-16 at 1945 hrs.
Are we the "only" customer that can't get signal from satellite EVERY time it is windy? We have had this happen so many times to us and have just put up with it after we call customer service. Yesterday it happened AGAIN and we called and went to web site. Can get a repairman on Friday at the present time. It sure makes us wonder how you keep all your customers if they have the same problem. We had an appointment and the following day it came back. We cancelled our appointment and once again last night it's out again. Just checked my account and we still get billed each month but it's making us think we better find something better!! Guess we'll check facebook to see if others have the same problems.
Being billed for equipment services and your Philippines representatives rep does not understand your company policies and do not have knowledge of explaining to your customers. I need someone in authority to contact me asap who speaks English. I have been a loyal customer since 2002!
Had a DirecTV customer service call scheduled on Tues., Feb. 23. Received a phone call at 2:45 p.m. stating that the tech would be here between 4:00 and 5:00. I made arrangements to leave work early to be here at 4:00 to meet him. At 3:21, I received a call from the dispatcher that the tech was here (40 minutes before my promised time.) I asked the dispatcher to call me back as I was going to call the office to have someone let him in. When I called the dispatcher back the tech had left. I called the DirecTV customer service number back a little later and spoke to Lori. She was outstanding and reached out to get the tech to come back. He refused to saying he was out of the area, even though he did not show up at the time that was given to me.
Being there 40 minutes early is not my fault and he should have either waited or come back at the time that was promised to me. Lori tried to get another tech to come out but no one would come out. By then it was 6:00 o'clock and we still have no reception. By the way, we could not get an appointment scheduled for 3 days and then to have the tech treat us like that is unacceptable and poor customer service. Lori set up and promised that the tech would be here on Thursday, Feb 24 between 5:00 and 6:00. The tech called and is running behind on his job that was ahead of me. It is now 6:20 p.m. and no tech yet. He did promise that he would be here as he gave me his word. Lori is great, but repair service leaves a lot to be desired.
On on-going problem with billing and contract over the last six months. Broken verbal contracts followed the the absolute worse customer service I have ever experienced. I cannot find someone to make a decision. I would rate DirecTV less than one star given the option.
My bill is always going up. I asked for a $50 credit against my $233 cable bill and was refused. I have been a customer since 2011 and never had any credits. I have the $75 plan and added 13$ for Encore and Showtime. Every time I ask why is so high....the customer service reps say its because you don't pay all your bill. I pay over $200 every month. I hate Direct TV and when I am over the 2 year contract I will change.
After the AT&T/DirecTV merger, I was pushed to make the switch over from U-Verse TV to DirecTV. I explained that I was going to have to switch to Comcast if i could not make the switch over to a new customer promotion. The phone representative quoted me about $115/mo and said that was the cheapest they could do for a package similar to mine. Shortly after the install, I noticed that the pricing online was substantially cheaper and for better packages (i.e. $65/mo for DirecTV Ultimate and U-Verse Max Turbo). I called AT&T and they apologized for the misleading information and agreed to lower my bill for the internet $25 and upgrade it to Max Turbo.
They said I would have to call DirecTV to get them to adjust the price on their end, though. When I did, I spoke with a very rude representative who almost sounded resentful that I had switched over from U-Verse and was not a customer of theirs initially. I explained my situation and he told me he could go ahead and downgrade my package and charge me more for it. I asked to speak to a supervisor. The supervisor's name was Michael (employee ID # AQ3135 -- or so I was told). He was even more rude than the person I spoke to before him, saying that he could adjust the pricing but he was not going to because I signed a contract. I asked why AT&T was willing to make the adjustments but they are not.
He simply said "we have different rules" and essentially waited for me to get off the phone. I am paying about $90 a month now for a package with DirecTV Select when they are advertising one with Ultimate for $65 a month with $250 in promotional cards. It seems there is no concern over retaining customers. I will be reviewing aggressive promotions from other providers and will be canceling service ASAP, as the monthly savings in switching over will outweigh the early termination fees and will hopefully less profitable for AT&T/DirecTV than if waited for the contract to run out. I will encourage others to look into their early termination fees and compare them to the savings they would get by switching over as well. This is not only bad customer service, it's bad business.
I call to find out why my bill increased and come to find out another increase. right now I want nothing to do with directv, and now they say I can't get rid of it till May of 2017, that's bull. They just seemed to add more time that I have to put up with it. I have two accounts with directv and hopefully can get rid of both of them. You just sway people in with free offers and bang the shoe drops. Very disappointed with directv customer service and will not have a good word to say about it.
We cancelled our DirecTV service on 1/19/16 because of software issues. We were told that we would receive an equipment return kit with instructions on how to package the equipment properly. Today is 2/9/16 and still no kit. We have made numerous phone calls to your many call centers and were told not to worry, that it was on it's way. We were also told that if we did not send it back in a timely manner that we would be charged fees. We are starting to think this infamous kit does not exist. We would appreciate any assistance we could get! We are really looking forward to the FEDEX truck pulling up to our gate with the kit inside.
Absolutely the worst DirecTV customer service ever. For the second time I was promised one price and when the bill came it was higher than promised in my contract agreement. Tried to call back a total of six times until finally someone agreed with me that they were wrong but nothing could be done about it.
Most of the calls I was hung up on after being "transferred". I have now been told it will be submitted to the "back office" for review and I have to wait 5 days for an answer. I am thinking there should be some type of class action suit against this company for purposely screwing people. I am guessing I am not the only one they promise one price to then charge them much higher rates.
I switched to Direct TV in December 2015 I was told I would receive a 200.00 gift card in 30 days for switching. Well that has not happened. I just want the gift card I was told I would get. The person I spoke with is Alexandra. AG113Y
A technician came into my home on November 12, 2015. He broke a piece of my furniture. I was approved for damages. I have been getting the run around every since. They transfer me from one person to another. The one that caused the problem never reported it. I am so disappointed in directv!
Today I called DirecTV customer service line after several fails through long holds or disconnects to dispute my cancellation charge. A couple of months ago I called to find out when my contract would expire. I called again the following month, and was told the exact month the service would expire. I waited 30 days after to transferred to another cable company. Shortly after, I received a bill for what I assumed was for equipment. I called in again. I was transferred 3 times after waiting 58 mins, I hung up.
Today, I called DirecTV 1800 number again. Spoke with one young lady for 10 mins, was then transferred to another young lady after 20 minutes, spoke to this young lady and she acknowledged some of the times I had called in to inquire about cancelling my service, however, she stated I stilled owed a early cancellation fee. I then asked her was there any way I could submit a formal complaint.She stated she was not sure. I was told to hold for her supervisor, after one hour and still counting, I have yet to speak to a supervisor or be given any contact information to submit a formal complaint, and like the other calls, I have been placed on a wait that I feel is meant to exhaust me to the point I hang up.
To give DirecTV all close to $200.00 for services I did not receive is not only unjust, but money I can not afford to liberally throw away. I called into your office several times to inquire about my cancellation. Was given a date I could cancel with out being penalized. Cancelled when I was told I could only to be hit with early cancellation and a bill for usage when I was already receiving services from another company.
I would be beyond grateful for a answer, or at least an acknowledgment of my due diligence to discontinue to my service with Direct TV with out breaking a contract to avoid the penalty.I am single parent with two children in private school. I can not afford any extra expenses.
My Direct TV equipment broke down. I have been a customer for 11 years. They said they will have someone out to service the equipment in 6 days. That is absurd. I am cancelling my service immediately.
Called DirecTV customer service dept. on October 05,2015 to cancel service reason moving, I was said the service was cancelled and a technician would go to my new address to check if service could be transferred, the condo position did not allow the signal and I was told the account was cancelled and closed with 0 balance, since the service of September was paid. I am receiving bill from DirecTV for early termination fee and for the month of October. I need this account to be closed, please advise. I called back in November asking to send me the address, never sent originally when the account was closed in October, where the equipment should be returned and again i never received the information with instructions to where the equipment should be returned.
I am sick of poor service and high bills each month. DirecTV was good now it sucks. How do I get out of this? I spend more than $73.49 a month, so in my opinion DirecTV is a total rip off.
Cancelled my service with direct tv 3 months ago. just received a bill charging my visa card for 2 movies I watched 3 years ago. How can they get away with stealing money from people. I am sure I am not the only one this has happened to. If I had not payed why would you wait 3 years to bill me. Something is wrong with this.
Hi, I'm not sure if the DirecTV corporate office can help in any way but I'm being billed a cancellation fee for an agreement that was broken. When ordering this service, I was given a price which I agreed on so I switch from Cox to DirecTV. I only paid that amount once and after that the price went up. My husband called the complaint number several times to get this fix but they never fixed it. I made payments and never given the credit that they told my husband either. I didn't pay Novembers payment and it got cx. so my husband called them again and said we needed to talk to Century Link. But it isn't Century Link but instead DirecTV. Now I'm getting a cancellation fee of $380.00. I didn't break any agreement I made. I agreed, on a recorded line to pay $90 a month for TV and phone service together and that was never done. I'm so upset with DirecTV for not being truthful.
I have been a customer of Directv for over ten years. Since I downgraded my service to a less expensive package I have had a recurring issue with the so called "screen saver" interrupting programs that I am watching. The "screen saver" pops up every two hours and produces the Directv logo which can only be corrected by pressing the select button on the remote control to get back to the program that I had been watching. I was told by the support department last year that to resolve the issue I needed to upgrade my receiver's as the problem was due to the old equipment and they did not have a resolution for it. I agreed to upgrade and was sent two new receiver's and attempted to install them and discovered that they would not set up. I advised the support department of the problem and was told a technician would have to come to my home to correct the problem. It took two weeks for the technician to arrive. Upon getting the receiver's to work I specifically asked the technician about the screen saver issue and he indicated that he had never heard of such a problem. In fact his receiver had never had this issue and assured me that the new receiver's would resolve the problem.
As I watched programming later that day I discovered the same problem was still occurring. I contacted the customer support department again and described the issue and was bounced from one person to another with no resolution. I requested a supervisor respond and was told there was no one available. I continued to insist that someone other than a support representative respond to my issue. I was finally connected to a supervisor who advised me that all of Directv receivers had this "screen saver feature" built into them and that all of the customers had to push the button every time it activated. I know this statement is not true as many of my neighbors and friends have Directv and do not experience this issue. I requested that I be transferred to a manager or superior that could more effectively speak to the issue. I was told that no one was available and they would have someone call me back. This was two months ago and so far no one has contacted me and the problem continues. It appears that Directv has retaliated against me for downgrading my service package.
I was a customer of DirecTV for almost 10 years. I was never late on a payment or had any problems, never had a single DirecTV complaint because you were in a bundle with Verizon. The week of Sept 14th, I canceled your service and spoke to both Verizon and you. both confirmed that I was cancelled and that you would be sending me a box for equipment return. I called today when I received a bill from you. When I called to ask why I was billed, I was told there was no record of me ending your service. You could see however that I ended Verizon service. Your manager Denise #100812467 said that it sounded right that I stopped service but if she didn't see a note in my file, then too bad, I owed the bill. I will NEVER go back to you, and I will go to every review spot I can to let people know how you treat a long time customer. I hope this very small bill that you sent me is worth losing customers and the respect of the community.
I received change in DirecTV billing from $42 to $76, when I called to ask why, the service agent only took notes to document but could not resolve. Ask for Manager, Yolanda got on the phone and explained that I had been given a promotional discount for the first year and I signed for it. I stated I had not and the promotion that was to continue was because when initially signing up the phone agent told me I would have a select channel on the Basic package which was not true as the technician completed his install and turned on Direct TV system and the Channel was not on, he called support and they indicated it was only on the Choice Package. Here I have a Coupon, a technician who just drilled holes in my roof to install the antenna and they are telling me I have to opt for the Choice Plan, in which was to be reduced by the again Manager on the phone.
Now I see this was a temporary thing, and now the cost is $34 more a month with one year left. Yolanda, kept talking down to me by continuing the conversation, "Darrel, you realize, Darrel, you signed, Darrel you agreed" This is not a conversation but a black female that used her gender and race as she has in her own family environment to control a situation while avoiding resolve. I want to hear from someone with logic, I want Yolanda to be removed from the supervisory staff along with a letter of apology, it will only get worse if DirecTV does not take care and step in and view this matter.
i was trying to pay my past due account of 134.00 and my card was declined because I forgot to transfer money to my account before calling to pay the bill and only 60.79 was taken out of my account towards the bill. Then, I called again and payed 74.00 toward my past due balance and they still refuse to turn my service back on . My bank said the 60.79 was taken out of my account and I also got online and it showed the 60.79 was taken out of my account and also, I called my bank and the teller told me that is was taken out of my account. I called and talked to your representative and they are saying that it was not taken out of my account and not showing on their side. So here is my complaint and would like my service to be turned back on .
I ordered for 8 tvs. 1st occurrence att forgot to schedule installation they took 100.00 of my money. I called they found their error and schedule me for 8 tvs again. the tech came out and advised me I could only watch 4 tvs and only brought 4 boxes I had to pay 459.00 again. they then scheduled direct tv to come out I had to pay 534.00 again for Direct Tv and they still only set me up for 4 boxes when i called she said they had to reschedule me to add 4 hd boxes and 4 genies. Now they can't seem to get my order correct and they have taken over 1,000.00 dollars. I am so pissed they have taken all my money Nobody can seem to do any thing about it.
I have a four unit apartment building in Detroit Michigan 48207. There are seven satellite dish attached to the building building and some installed on the garage roof. DirecTV equipment has caused damage to the roof and building structure, bricks are falling from building, leaks, coupled with garage roof leaking. I'm submitting the matter for corrective actions by your company. I want the equipment removed and repairs made or I am filing a complaint with DirecTV corporate offices!
Not happy with the DirecTV channels that are not on, all the sports that I do not watch and all the jewelry channels that's are on not what I signed up for. I loose my picture all the time I am very unhappy with your service its a ripoff.
I have been a direct TV Customer since 2005 About 3 months ago i discovered that direct TV was over billing me they were charging me for two receivers at 10.00 per receive for two years but i only had one receiver. After four calls and hours on hold they agreed to issue a credit to my account It never happened so i called the today spoke to a supervisor who informed me they will not refund the 24 months of over billing but she offered me 20.00 Total credit on my account. Do i have options yes i do.
I cannot believe that tasteless commercial Hanna and her horse. Despicable. An insult to woman everywhere. And I'm not even a feminist. Take it off the air and save what's left of your dirty reputation. What the hell does that commercial series have to do with a cable provider at all. Poor marketing.
I was on a month to month service after my contract had expired with Directv. I was not told in Feb 2015 I was in a 12mos contract. I was given a discount becuase of nuerous billing issues and a 3mos free service HBO and other premium channels. The rep stated I would be able to pay month to month and end my cintract anytime. I was very specific on that or I would never have kept Directv . I asked Directv to pull the call on my account for 2/24/15, information can easily be verified. This type of issue is why I now choose to end my service with Directv at the end of the month. Billing issues has plagued my account since the second year. I only want a company that is honest and bill me for services rendered. The customer service rep had to be seeking a quota to fill but I refuse to be held hostage because Directv can't keep up with their competitors.. DO NOT CHOOSE THIS SERVICE WITH THIS COMPANY. BEWARE !!!!!!!!
Called to cancel November 2014 directv service, was offered to suspend service for 6 mos. I refused because I was not sure when I would need service again and directv kept pushing the 6 months suspension with the loyalty bit and all the great benefits that comes with 16 year customer loyalty perks and how they would remind me before my 6 months was up to see if I needed extend the suspension. I explain to them I was moving to a different state, was not sure if that would work for me and did not even have a new address, they assured me being a loyal customer they would get me going at new location when I got ready even with a new box, since my biggest complaint was having a dinosaur box. SO I TOOK the offer to suspend service.
Forward 6 months. NO 6 month reminder notification. Got bill for 82.00 immediately after 6mos suspension was up, not 30 days after the 6 months for service they claim was turned back after the 6 months at the old location in Texas where I use to live that do not exist anymore (moved house) and the equipment/box in a storage in another state. Called about this, the only thing they can do now is disconnect the service, WHAT! ( service that is not ON at all) And send a kit to return the equipment/box to them in 21 days. Called DirecTV corporate office to file an official complaint, no answer!
I tried telling them my place was not ready and s/b in 2 more months and just needed to extent suspension. Well, a company as big as directv do not a plan to extend a suspended service. Really? Now, I have more problems than it's worth, must go looking for their dinosaur box in storage in another state when I could have been done with them If I could have just cancel in November 2014. Also, was told I did not have to pay the 82.00 and they have cleared bill to show 0 balance. I asked about the credit where I had overpaid on my acct and they say I do not have one. Now, must call billing to figure that out. This day and time people do not have what people had years ago, compassion. I don't believe these people care about our concerns, just another day on the job for the pay check.
I inadvertently switched checks between you and a credit card company. Instead of spending a few minutes of staff time and a postage stamp to return the check to me, I received a cancellation notice. Since I didn't receive the returned check, I wasn't aware of the error until receiving the cancellation notice and the following occurred. You still haven't received the past due payment - in 19 years with your company I would bet our payment hasn't been late 5 times. You cost me $5 for your late payment fee, $4.18 fee from the credit card company, and $15.00 to stop payment on the check (by the way - where is it?. You cost me the time to figure out the source of the problem, including time on the phone with your representative, who I could hardly understand.
This is the second major disappointment since we renewed your service about a year ago. We were told we would have wireless remote genies, but when the installation crew arrived they said the wireless units were not yet available in our area. We were required to pay an extra $50 to have the antenna installed at ground level, instead of on the roof where I couldn't reach it to remove snow.
I used my card to pay on someone account after they end there service you thought it would be right to charge my account for his final bill. I explain to you that this was not my account and they pretty much said Tuff sh** and kept my money. This is theft and if I could I would press charges for theft because a normal people who takes money off other people card without permission is considered theft and one day you should be sued for it. I turned it into my bank as a theft. If u people want to get I hold of me to make this right. I will tell everyone how direct TVs fuck me out of my money and I hope my bank sues if you don't get hold of me thanks mike
After many years of using Direct TV, and paying ALL my bills, I decided to use AT&T Uverse and changed over. I had no problem disconnecting. I paid all my bills in full. I sent in the cards from the units as directed by Direct TV. I received a few letters from Direct TV trying to get me back, but I have decided to stay with AT&T. After disconnecting I received statements indicating a 0 balance which were correct.
Yesterday, I received a bill from Direct TV for 3.99. They charged me for a pay per view charged dating back to 2007. I called to complain about this charge but the customer service person said only billing could help me with that. I called the billing number and got an automated voice. This did not help. So I am writing to complain about this. This is ridiculous! If you insist on charging me for an eight year old charge. I will need you to send me a record of ALL my charges and payments for that year. Account number is 38075316 It is only $3.99 but it's the principle of the thing.
I had to vacate a house that was sold and called to cancel my service. I was talked into suspending for 6 months instead. ! was told after 6 months I would be contacted and then either send back box or call for new dish installation in new location. Sounded good, I was moving and this was one last thing to worry about.....I thought. I was contacted at the end of the term and told them I would not reconnect and they said no problem and sent me a box to sent my box and remote back. This was my third location with DTV and I was still happy. Then 2-3 weeks later I get a bill for a half month...$63. I called twice to get this corrected and the help doing so was terrible. Even the two managers I demanded to talk with. Finally sent in a written complaint weeks ago and am still being harassed. Three automated calls today Sunday 4/12/15 already. The fools are also once again sending me all the monthly promotional and regular junk mail one gets when they really do have an account. This is one company that I have really lost all respect.
I haven't received any bill yet this month and my service was shut off. I called and spoke with someone and they spoke with their supervisor and said it was ok to turn the service back on due to the fact that we never received any bill or notice saying it was Guna be shut off if we did we would have paid it. We agreed to pay the $61 by the date they offered and two people said it would get turned on today and as long as we paid the $61 on time they would not interrupt service. They transferred over to another department to get it turned back on and there they could not do it. after 2 hours on the phone the lady said her computer froze and we had to hang up and call back again. We called back again and spoke with someone who said they could not turn the service back on today and she didn't kno what the other person was talking about. S
he said she had to transfer me to someone else.....now I'm on my 4th customer service representative....there the guy said there was nothing he could do and when asked to speak to his supervisor he would not let us. We have been a customer for over a year and a half always paid our bill and he didn't care when we said we wanted to leave. Very disappointed this was all over $61 and they kept pushing us from person to person and each person said something different. The first person said it was ok to turn back on service and even okayed it with their supervisor! U shouldn't promise something to your customers and then say otherwise! We wasted over two hours on the phone. Completely disappointed! Would never recommend them to anyone! Even spoke with my brother and he is canceling as well!
hi i am very upset at you I had a problem with the image grabbing two months for about a month and a half and was told I was going to get a loan and you gave me nothing till the moment Apart from this end my contract with you and now I have two months are charging me the HD and think it's not fair because if you increase the collection but to us as customers are the most complete harmed if not under anything with you I 'll change them with dish latino HD give away my #account is 69882195. hope to receive feedback soon in writing and in Spanish please oh otherwise I will have to cancel my account thanks .
A returning customer from previous year expecting a better services from the last time which wasn't so as we had began our services that we had noticed that our bill had increased and less customer service meaning that they would deliberately ignore some things such as rebates discounts freebies as such and that I had filled a complaint against them to cancel our services which was also ignored . If they do not recover from this then we will definitely cancel & demand a full refund and that I don't mean a debit card that i do mean a money order or a cashiers check.
WHY are these people still in service. and what do you have to do to try to make that happen. And the worst customer service that ive ever experienced in my life, if I ever get cable it wont be thru direct that's scary...My daughter is 23. I feel like pulling my hair out of my head, and nothing go resolved. just last month my daughters bal was 10.00. paid it on 15/2/2015.. today shut off her services 3/3/2015 because of 121.25 unpaid bal. For what we don't know. I swear my head hurts so bad I hope I didn't just cause a blud clot have cerosis stage 4 I never felt this pain in my head ever. how do you sleep at night even the employees they see. or maybe they are just retards.
Direct TV is the epitome of horrible customer experience. I signed up for and scheduled an appointment on line. Tech they sent never showed and lied that he came to my home. Took off a whole day and nothing happened. They refused to send someone else back. Took 5+ hours on phone after 10+ transfers to get order rescheduled for next day. Tech showed 2hours later than they had promised. 1st thing he did was to try and up sell me. Then he stated he had to go meet another tech for a piece of equipment and promised to be back in 15mims. He returned 1.5hrs later. Then he said he had to leave again and will be back again in 15mins. Called the office to report and was promised by a supervisor named Solomon that a tech supervisor was going to call me in 15mins. 4hrs later, I'm still waiting for the tech and the call. NO ONE SHOULD EVER DO BUSINESS WITH THIS COMPANY. They have no respect for you and/or your time.
when i was being set up, i was told korean channel was included in the set up but to call and have it removed, the tecnition called and removed it and i also called to have it removed. i am still being charged for something that i have cancelled. when i was set up i had the tv in a temporary location until i had the living room floor finished. i was told by the tecnition when he put the cable in the living room that i counld just move the tv myself when i was ready, there is two cables from the wall where it is now and only one in the living room.
i was told t will cost $49. to have a tecnition to come back and reset up everything if i want to move it. my complaint is that i am being lied to constantly and being charged for services that i was told i will not have to have. is there any way of canceling this service with out hurting my credit if i can't get these two issues resolved?
I am an onsite property manager and they have INSTALLED several satellite dishes on our building which has been made against policy here. They never asked for permission and drilled into the building (bricks) we allow ONLY non permanant stands ONLY!!!! We need these taken down and damage fixed!
This was so tasteless and petty. Where is PETA when you need them? I can't believe it's still being aired round the clock. The small dog taken by eagle commercial by Direct TV should be pulled from the airways and the creator should be fired and never hired again by anyone! How is this funny in a world where animal abuse is widespread and people continue to be so violent. We don't need more violence we need less. Direct TV you disgust me with your advertising!
Direc Tv are the biggest scammsters over any other cable company. The government should shut them down! Put those bastards out of business. They don't let you know you are paying for up front. They give you at first all these unnecessary things that you don't need. Also, they don't tell you when you initially sign up for their service what this or that costs initially. They are idiots! They insult the intelligence of us Americans. When I find out the correct governmental agency to make a complaint, I certainly will!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
I have had direct tv for exactly one year now. We pay to have a premium package and your company has treated us like complete garbage over this past year. I have never been so dissatisfied with any service of any other kind. I have been overcharged at least three times, signed up and charged for packages I did not even want or know about until I was billed.
The worst thing yet was the fact that i referred my father to direct tv to get the friends and family discount. When I asked the gentlemen on the phone how to receive the discount he said, " I do not handle that you have to call a different phone number." Then when I called the other phone number, I was told since I did not give the first gentlemen my account information I was no longer eligible. I explained my situation to a third party and he said that we should be a shoe- in because it was not my fault since I had personally asked as I was setting up my father's account.
On my fourth call, I was told that I would not be receiving it and there was nothing else he could do. Even after that we had yet ANOTHER problem with your company. Our master dvr box that we have in the bedroom broke out of nowhere, we called to get a replacement and they sent an HD box instead of the master DVR box that we have in the bedroom. We must have told the woman on the phone five times which box we needed (and still got the wrong one). We pay for whole home dvr and because of being sent the wrong box could not record anything for almost two weeks. I feel our bill should be prorated accordingly since it was no fault of ours.
If nothing is rectified by this complaint I plan to take my complaints as high up as I possibly can and spread the word on how terribly disorganized and apathetic your company is. Already, I have talked three people into not to renewing their contracts with you after they heard about the copious amounts of issues we have had. We are looking to cancel and go any other way because it cannot get any worse than dealing direct tv.
Also, my dad, whom i refereed, AND GOT NOTHING FOR can record in every room and we can only record from the master box. I am not sure why he got such a better set-up than us, but I have never been so disappointed in a company before. My father and I both plan to cancel services with you and I will continue to try and save others from being roped into your lies and incompetence. You should be ashamed for treating high paying customers so badly.
My next call is the better business bureau unless someone can fix this mess. I look forward to getting this straightened out as soon as possible. I'm sure you can understand our frustrations on the matter, and any adjustments to our bill, and receiving the friends and family discount as I was promised would possibly keep us from cancelling.
It's unacceptable that DirectTV allowed TW Cable to cut an exclusive deal with the LA Lakers to broadcast games. I realize that the Lakers had a hand in it too but I'lll be cancelling by Direct TV service. Say goodbye to mt $225 per month that I pay you. it's a shame since I like most everything else about DirecTV but the Lakers games are more important. Why they would blackout the LA sports scene I will never understand.
Have been a loyal customers and you guys are dragging your feet with DirectTV's Lakers broadcasts. It leaves us no choice but to transfer to Time Warner if not resolved soon, as more upset customers every each day switch. Other cable companies have come to an agreement so hurry and settle please.
Okay this thing is going too far. Initially I was willing to give DirectTV a chance to negotiate a good price. We are like 6 games or more into season and still no agreement. I have gotten very frustrated and discouraged. I am seriously thinking about going back to Time Warner because of this. VERY UPSET!
I'm a five year customer whom is older than dirt and I'm trying to return my 3 receiers ,however your policies and less than receptive employees has made this rather simple procedure , a nightmare.Over a week ago I told one of your representatives we would be moving on the 14th of nov. and I wanted to return the equipment like a good little employee he tried to talk me into taking it with me, as I have other issues with Direct T.V. I informed him I wasn't interested . Now I could go on about he said she said etc , BUT THE BOTTOM LINE IS I'M THE CUSTOMER HERE AND YOU AND YOUR COMPANIES JOB IS TO FACILATE MY REQUEST AS QUICKLY AS POSSIBLE!!!!!!!! I need the boxes here by tuesday as our movers will be here wednesday our furniture will then be stored for a month until our new home is ready. I implore you to please get these boxes here by tuesday or give me a place I drop off the equipment You have installers driveing around here all the time. My whole 5 years with DIRECT TV has been a love hate relationship please lets end on a somewhat positive note. Thank You for your speedy resolution of this matter
I have automtic bill pay set up with your guys and my bill was taken out on time and then two weeks later another amount was taken out from directtv.
When i called to question this they said that it wasn't showing on their end and that they didn't believe it was taken out. So i was told to fax in my bank statements showing it which i did that same day and they told me it would be taken care of in 10 days.
Well today is day 11 and after talking to DirectTV again i was told that it hasn't been reviewed and they needed to verify that the money was actually taken.
I sent in documentation from my bank, i'm not sure what else they need to verify and why it's taking so long.
Money was taken from me that i need to pay other bills and i think it's ridculous that it takes so long and that its still going to take longer. I want my money back ASAP!!
This is a company that needs to be put out of business because of their unfair business practice.
They took the amount out of my checking account without my permission in the amount of 197.30 the amount approved was 96.25. I am talked with 5 different people from Directv to get this resolved with no results. They have refused to put it back in my account. I have called back and cancelled my service with them and reported to the NC Attorney General Office not that anything will be done if not I will call TV station 5 on your side. I have never been treated in such a rude disrespect way. They owe me 101.06 they took from my account without permission. We as consumers no longer have any rights and businesses that you trust with your info can take advantage of you and do not to answer to anyone. I plan on anyway I can putting out negative info about my treat by Directv. Thanks
When I signed up for direct tv 6 months ago, I was told that when I moved from my Summer place to my winter place they would install a dish and make all The changes changes free of charge. I called to have the move made so now They want to charge me $118.00. When I asked to speak to a supervisor I was transferred to An answering machine. The rep I talked to originally told me the sales department didn't know what the other depts. charge. I said that means customers are lied to right from the beginning. He stated no that each department Is separate and the others don't know what the others charge. I have Not received a call back from the supervisor yet. It's been several hours.
I got Direct tv through century link as a bundle package in february of 2013. From the start I was lied to and my service was terrible. At first I was told i get get tv in my bedroom like i was getting dish network they said no problem. I explained to then that i was going to be having surgery soon and I needed tv in my bedroom. they said they could do it. Well the tv in my bedroom worked but i couldnt change the channel, I would have to get out of bed and go to my bedroom door to change the channel . I also was having trouble with the picture almost every night my screen would get white then a message would show saying acquiring signal then I would have to wait till the picture got back also the voice wouldnt be on and if it was it wasnt in sync with the show. I feel that my disconnect fees and all my payments should be terminated due to bad service from the beginning of the time I got direct tv. I am on disability and on a tight fixed income . I thought I was going to get good service but I did Not. Would You pay for something that you had trouble with from day one. I thought direct tv was a good company.
Nickolas Tafoya Sr.
Hate to write this kind of thing, but just a warning if you are thinking about subscribing to DirecTV. Check out internet sites by Googling with phrases like DirecTV complaints, reviews, lawsuits, problems, etc. It'll open your eyes, My experience includes lousy service and the worst telephone consumer experience ever, I think - its advertising aimed at slamming cable is ironic. Cable isn't a lot better, but this is really the pot calling the kettle out.
My latest experience is, after I canceled, returned receivers and cards, and paid my final bill, they sent me a bill for two movies I supposedly orderd on PPV five or six months ago. I did not order the movies, and rather than sit on telephone 'service' for 45 minutes, I'm just going to pay the bill and do what I can to warn others. Better Business Bureau ratings for these guys are among the lowest - check it out. Just not worth the hassle.
I'm not putting my name down because I suspect they will send more bogus bills.I wonder what kind of financial straits they must be in to treat customers the way they do. Shame on them.
Directv shut of mt service because I did not pay a bill. I payed the past due portion of the bill to keep my service active. Then 2 weeks later they shut me off. I think I go back to time Warner. Plus I noticed charges for items I did not authorized.
I cancelled my service with DirecTV after they tried to charge me $300 to transfer my services after I moved. I was not willing to pay that, so they sent out a technician to verify I could not receive service in my area to waive the cancellation fee. While the technician was at my new home, he stated the reception would be spotty and if I wanted to I could pay him $100 under the table to put up a dish, instead of going through directv and paying the, $300. I was not comfortable with this because it was not a guarantee it would work and made me feel very uncomfortable. I called on march 20th to cancel and a representative assured me I would not be charged the $60 cancelation fee.
I made sure to verify with him that on my final bill I would only have to pay my prorated cable service amount and not the cancellation fee. I called today about the fee and the manager Nicole and she told me she could not remove the fee eve though Parker said, and the conversation is recorded where he said it, I would not be charged. Then I asked if they could sent out another technician to verify I could not get service where I live and she said my service is already cancelled that I did not have that option anymore. I was not aware that this option would be voided after the service was cancelled. I am very dissatisfied with directv and believe they should honor what their representatives are telling customers.
I just cancelled my services with Direct TV and they are charging me a fee about 300.00 I have added a new service dvr in March 2012. Fron day 0ne , I complained to them that I have trouble with the pictures on certain channels or programs .The pictures are unsteady, just like playing a dirty disc. Someone came and tried to fix it but as soon as the technician left, the picture was the same, esp if I am recording. So I phoned them and told them that problem has not been resolved. So the tel . operator said that they are working on it at their end. I did not call them again because went to
Chicago, came back to vegas then left again for a month, so I couldn't follow it up because I have to be home for them to fix it. So when I came back in May, I called them about the problem they the said, they couldn 't detect any problem . I called everyday, they said they are trying to fix it at their end. I asked if they can send someone to fix it but the girl said that there is nothing wrong with my system but maybe in my neighborhood, "they might have a certain equipment that 's affecting the reception of the tv. They even gave me a free month HBO, thinking and hoping that the problem would disappear in time, I accepted the offer as an apology! Days and months, it's the same. I tried to call Direct TV recently but it's always been busy, and I can't stay on the phone forever, I work 7pm to 7am, graveyard... so I get tired waiting on busy signals. So finally I was able to get through and I was so frustrated that I cancelled my services with them. They offered solutions but I told them that I was asking before if someone can come over and fix it but I was told there is nothing wrong with my converter or dvr .. and now that I was cancelling their services, now they are telling me that they are gonna try to solve the issue. But I told them I was done with them ! So now they told me that I will be charged for the breach of contract, but I told them that I refuse to pay for the fee because in the first place, I was already dissatisfied with their services. I still have their converter, and the dvr, and I will return it soon . the dvr should contain the poor pictured programs that I recorded. will they be able to review those programs as proofs that I still was having the problems?...... I hope you can help me with this.
We had Directv come and install their satellite dish as we decided to leave Dish. Right after installation the dish kept trying to search for signal with error codes. Directv sent out a service tech and he fiddled with some wiring and said problem solved. Then we lost signal again about 1 week later and they had to come out a 2nd time and they replaced a fitting of some sort. The signal again was lost later that SAME evening. Another call to Directv and they send another tech out and he said the previous tech was lazy and put a fitting in wrong, so he fixed that and said we were good.
Then 1 1/2 weeks later we again lost signal and when I called to complain I found out the tech wrote we had "bad wiring" which in fact is a lie...our wiring is fine, the tech specifically said it was the fault of the past tech that caused the problem. Now they are sending out another tech but I'm wondering if they aren't coming up with a "wiring" excuse to get out of admitting they can't do the job right and putting the blame on us so they can charge us for tech support.
I found they had agreed to a s14 million dollar settlement for deceptive practices in late 2010.Â One of the agreements was that they can not charge a cancellation fee on a consumer who cancells because they can't fix a recurring problem. I made a copy of that article and I plan on showing that to them when they come for their 4th visit with a 2 month period. If they can't make this right I will not pay for cancelling the service. I can for starters report them to the BBB and the Federal Trade Commission and just keep going down the line. I am not letting this go.
I hope this letter helps out the next person...or possibly help me with a resolution to my problem. Thanks for letting me vent.
I ordered Directv March 2012 I was told my the agent my bill would be 35.99 a month for basic service and I have a welcome letter with the information printed on it. On November 26, 2012 I called to talk to someone about my bill, but it also was the second or third time that I had spoken to someone about the bill being so high (106.70) this is almost 4x what I was quoted my bill to be a month. There should be some type of law against this, Directv should be made to honor what they tell a customer. When you call the customer comes out on the bottom or lose their service and even then if you don't keep the service you are hit with an early termination fee which is 300-400.00 What is this world coming to?, when basic tv cost more than it does to heat your home. Everybody on directv end is speaking from the same script they are not trying to help all they want is the money even if you don't owe it.
The sales rep told me the DVR/HD was free and that my monthly bill would be $29.99.
The bill was $49.99 with my "Rebate". When I complained I was told the DVR/HD was not free.
I asked them to remove it and I was told it would cost me $160.00 to have the box changed out.
I told them to cancel my DTV service and then I was told it would cost me $350.00 for "Early termination fee".
I said I'm not paying that and they said they would take it out of my credit card account.
I told them they were not authorized to do that and they said they would as they have my account number on file.
Naturally I closed my accounts and notified my bank of this threat.
I think they breeched our agreement by lying to me and refusing to make it right.
my cable been off since august 2012 they decide to run my friend credit card that they had on file for a while in november total 565.95 only gave 160.00 back and wonder where is the rest. i have been calling sine the incident happen talk to to many people and getting different story so they won't repay him. tbey were quick to take his money but not yo return it. they call them selve collecting the remain balance adding it up on line equal out so no money to be return.
no on gave them permission to run my friend card he is piss off because of what they did . Now they have a law suit comimg now
Direct tv is a crarpy television company. After 3 months I called to cancel the movie channel s. The lady says we have a special movie deal . If you buy one Ud get the other one have off. So i take it. But when I get my bill it's 115 bucks. I called and cancelled all movies and brought the problem up. They said we may have promotion program s for you.. I'm like okay. The lady then gets on the phone and says there none at this time and we can't do nothing for u. This company is a piece of crap. And I'm seriously think bout cancelling my contract with them and taking Netflix!
Sensiroly the pissed off direct tv costumer
When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account. Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasnât brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation.
I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television. I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv.
Directv took money out of my checking account without permission. i suspended my service about six months ago and discontinued my automatic bill payment to my account so my services just started back on the first of November and so i guess the decided to take the payment out of my account without letting me know when and how much also they increased the payment without my knowing. They have took all my trust away from giving companies my account information and the have committed fraud from a valuable customer. I don't recommend anyone to have services with directv because they are rip offs.
To whom it may concern:
I have had Direct TV service for 20 years plus. Two outlets and two receivers.
Recently, both remote controls have intermittently stopped working. After replacing the batteries, I decided to call customer service.
This was one of the most frustrating attempts at customer service I've ever experienced.
Your representative would ask a question then put me on hold. after a few minutes she would return and have me perform another task/step, put me on hold again, and then return. This happened several times.
After several attempts one step at a time, she deducted that both remotes were not working properly ( which I had known before calling customer support ) and I could replace them for $15 apiece.
Again, I stated the length I have been a paying customer and the age of the remotes.
I also stated I would not pay for new remotes that were20 years old. After going to her supervisor for the umpteenth time. She came back with an offer for one free remote and $15 for the second. I said I would not pay for the second remote. She verified my address andsaid the single free remote would ship and should arrive in 3 days.
In summarizing, this entire process took over 40 minutes. I've never experienced such POOR customer service.. I've been a loyal Direct Tv customer for 20 years while paying between $100 and $200 per month.
I just thought you would like to know that a remote control has cost you a 20year plus loyal customer. I have started looking at an alternative to Direct Tv and will likely be making a change to my service.
VERY DISSATISFIED CUSTOMER
I called the Customer Service number 800.531.5000 and wasted an hour of my time speaking with several different people in the Philippine Islands that I did not want to speak with, that insisted on transferring my call to other people I didn't want to speak with, rather than transferring me to a Customer Service Agent Supervisor in the USA, as I requested. I received a SCAM text message claiming to be from "DIRECTV AT&T", offering me a savings up to 50% on my monthly DIRECTV bills by redeeming the promo code: MONEYPAC, and to call them at 855-811-2107. I called and they had my DIRECTV account number, name and home address. They stated if I called 855-683-5477 and paid four months in advance, $200.00, I would not receive another bill for four months and for the next two years my monthly bill would be $50.00, monthly. If I paid $300.00, six months I would also get a $150.00 gift card. Offer ends today.
I was told to contact direct t because of Missing Guide Info. quote "your receiver has not received Guide information from Satellite for 1 hour. Please contact direct tv customer service (920)"
On July 12th 2018 I called technical support about a problem with my directv. During our conversation I was told I was due for a equipment update since all my boxes were over 2 years old and they fell under my maintenance agreement.. I specifically asked the representative if I could replace all my boxes(6) without any added charges. She informed me that I could get 6 Genie's at no extra charge and it wouldn't increase my bill. The representative also explained about the new maintenance contract that would cover all my computer equipment in the house.
The technician is here to install the new equipment and has explained that I can't get but 4 new Genie's and the other 2 would be an extra charge. I am very upset that a company like this allows representatives to miss lead your customers. The representative didn't state I could get 6 updates on her on. The company has trained them to do this. It is very poor business to treat your customers this way. I have been a customer for 6 years. Since AT & T has taken over the lies and trickery has followed them.
A successful company like AT & T doesn't have to mislead their customers to make money. Give your customers good service and the money roll in.
I am complaining about the service I am getting from AT&T because the customer isn't their prime objective. Making money is the prime objective at the customers expense.
was scheduled for a tech to come out and fix what was going on with my direct tv. only to find out the technician cancelled to appointment. I confirmed through txt the day before as I still have the txt. but when I spoke to customer service they could not tell me the reason as to why he cancelled the appointment. very upsetting because they can do this without customers request or do as they please.
I have no signal called 7/23 can not send anyone until 8/2 no one in my area? Area,what?Then they need to come from another area.This is absurd.What kind of service is this?This is not to be believed.What is happening I have never in my life heard of such madness.Something has to be done.This is not acceptable.You have to do better.
My Direct TV went out at 10:00a.m. on 7/16/2018. I called for repairs and wasn't able to get repairs until 7/21/2018 from 9:00a.m. to noon. Technician calls me at 12:05p.m. that he is running late and can't arrive until 2or3 p.m. I can't be there at that time, so I had to reschedule. After talking with 4 reps, I was finally able to get rescheduled for 7/23/2018 from noon to 4p.m. Contacted a rep at 5:00 p.m. and was told he would still arrive and would call 30 minutes prior. Called again at 7:30 p.m. still no show or a courtesy call as to when he would arrive. Talked with a rep, who spoke with dispatch, saying he was finishing up a work order and would arrive within 30 minutes. No call and still a NO SHOW. I then called again at 10:30pm. A REP listened to my story and said she was filing a report and sending it up to higher authorities, and I would get a call back within 30 minutes. It is 12:30p.m. here in Michigan and NO Call, NO TECHNICIAN absolutely no support or just plain common courtesy to text me, call me too give me some idea. Now for the 3rd time I have to make arrangements for another repair appointment. I have talked with no less than a dozen REPS, who have not helped me at all, except for the two REPS that scheduled my appointments in the first place. So what do I have to do, to get some cooperation here, for a technician to come here and fix my problem with satellite signal. Its been over a week. I have been patient, but this whole situation is out of control. And every time I talk to a new REP, I have to constantly repeat myself over and over. This issue requires a supervisors inquiry to the matter. I have had to contact Direct TV everytime, No calls, emails, or texts from anyone as to rersolving this matter. I have been a longtime AT@T customer, but the support I am not getting is ridiculous. And I am a customer who always pays on time.
I've been with DirecTv going on 10 years and customer support and pricing are both getting out of hand. Every time I call DirecTv about a problem they caused with either billing,equipment, or programming I get told different by each representative and I end up paying for all their mistakes and lies.
Tonight I called the Retention team and spoke to a manager Brian BS053B and he persisted to speak over me and sounded very animated. It took my wife and I a couple minutes just to stop him from explaining they don't have the number to the Office of the President for Directv right after I told him I had it.
We only had two options out where I live, Directv and dish but now there's so many internet choices I'm about to tell DirecTv just were to stick that dish.
I'm going to be filing a complaint with them and request all calls be listened to or they can talk to my lawyer. I'm tired being the nice guy with no issues on my account since I opened it and getting ripped off and then lied to by customer support. This is what it comes down to so it is what it is and I bet I win!
I HAVE BEEN WITH DIRECT TV FOR YEARS AND WE ARE GETTING TIRED OF LOOSING OUR PICTURE EVERY TIME IT RAINS. COMPLAINED ABOUT IT SEVERAL TIMES AND STILL THE SAME. WE SHOULD GET SOME CREDIT OR WE WILL CHANGE TO ANOTHER NETWORK.. TIRED OF IT. ED VETRE
it's your game to put a non-english-speaking person on the phone when you are trying to cancel the subscription, they all have the same f****** names nobody can understand me not their fault not my fault but you're f****** TV going to charge me to 18 to watch your repeats every day f*** you
I called into Direct TV to have NFL package removed from my bill(which I cancelled last December 29 2017) and have not been billed since. I was transferred nine times and was on the phone for over 55 minutes. My final transfer was to finally billing after I begged the prior "sales" person to not transfer me and she said she would stay on the line till I got through.. When I did get in touch with the billing person, I could not hear her there was poor phone connection I had to ask her several times to repeat what she was saying. at the end of all this I still couldn't hear her. I assume she was able to fix my bill and I hung up. What should have been a 10 to 15 minute call took me almost an hour and I was at work.... which had I know it was going to take me that long, I would never had called but was into it at that point. I feel that is extremely poor customer service and to be honest makes me wonder why I came back. I had direct TV before and never had to endure this kind of service. Since you went AT &T your customer service has been poor. From the time of install till now I have endured a painful experience and this makes me think about going back to Comcast....
I SIGNED UP FOR DIRECT TV ON MAY 18, 2018... I WAS PROMISED CERTAIN GIFTS FOR TAKING YOUR SERVICE INSTEAD OF YOUR COMPETION OVER THE PHONE... AND NOW TRIED SEVERAL TIMES TO TALK TO A SUPERVISIOR ABOUT MY GIFTS....I NEVER RECIEVED...ONLY TO BE TOLD THAT SOMEONE WOULD CALL ME BACK.. WHICH FOR THE 4TH TIME ONE HAS.
MY HUSBAND AND I HAVE HAD A BUSINESS FOR MANY YEARS AND IF WE SERVICED CUSTOMERS AS POORLY AS THIS...WE WOULD OF BEEN OUT OF BUSINESS...
Based on a myriad of issues with your Company over the past week in trying to simply transfer service from one home to another, we must cancel our service. I have spent countless hours on the phone and chat, been transferred a number of times, had techs come and not finish jobs, had techs not show and appointments unilaterally cancelled.
In addition, any cancellation fees should be removed/waived based on the issues AT&T has caused that have led us to this decision, after years of service with you. Customer Service informed me that AT&T plans to charge a cancellation fee for the internet that you installed but still does not work. This fee must be waived.
Therefore, I respectfully request that you cancel all services as of July 15, 2018. In addition, I request that you refund the payment you debited on 7/2 for $109 and place said amount back on my Discover card.
Please acknowledge that someone is taking care of the above.
My husband and I visited one of the AT&T stores regarding his cell phone. The associate who was assisting us told us of a promotion for Direct TV. Both my husband and I were hesitant because we had used Direct TV before and was not pleased with the service. The sales associate told us of some new measures Direct TV had taken to upgrade the service they provide. After receiving that information, we decided to change our cable service to DirectTV. Shortly after we received the service, we experienced some problems – picture freezing, picture looking like a puzzle, losing the picture when it rained, etc. We called Direct TV several times. We were told to reboot the box and were walked through a couple of steps. On one occasion, a technician was sent out. To no avail, we continued to have the same problems with the service. The technician also mentioned duplicate channels that would remain on even if the service went out. They didn’t work either during bad weather. On July 5, 2018, there was a special news bulletin on Channel 9 (CBS) regarding bad weather and a tornado warning/watch for the area. Before we could hear the statement in its entirety, the cable service went out! At that time, there was only a little wind, no rain. We realized we were paying for a service that we were not receiving. I called to cancel the service and was told that there would be a $400.00 plus early cancellation fee. My husband and I both feel that we should not be held to an early cancellation fee when we were not being provided with what we were promised. Agreements are two-sided. We didn’t mind paying for the service if we received it properly. We are writing this letter seeking assistance in having the early cancellation fee removed.
Thank you in advance
Theodore and Shire' Major, 5703 Valley Forge Ave., Baton Rouge, LA 70808
Being charged for Breaking commitment early . When I called because I had defective equipment I told the person I did not want any new commitment that I was planning on canceling soon. They said there would be no commitment then when I went to cancel they told me there was a commitment I have been trying hard to resolve this problem. But only to be transferred from department to department to department . So I guess They will send me to collections and I won't pay it .because I'm not happy I will be canceling my AT&T wireless cell phone service with them also. So they lose and they lose and they lose and they don't seem to care. Some companies just get two big man they lose touch with customer service I was with them for 18 years and this is how they treat me it's very sad
Ok. I will tell you It takes a lot to get me to complain.
I am probably the most Patient Veteran you will ever hear from. That being said:
I was Sent a Letter saying that My Bill was not going to be paid because they " Returned it to the Bank ".
They said to call the Bank to confim this. I thought; No Problem. I will call the Bank.
The Bank said that the Bill was Paid. It NOT Only was Paid, it DID NOT GO BACK INTO THE ACCOUNT!
So I contacted My Bill Company again, telling them that the Bill was Paid, & had NOT WENT BACK INTO THE ACCOUNT!
The Person on the Phone saw it HAD infact was PAID, & She stated that She would place a NOTATION on My ACCOUNT! OK. No Problem! ( Keep in mind during all this going on, my TV'S were working. )
Next thing I know, My Service is disconnected. I contact them to find out why, & they say it was: BECAUSE OF NON PAYMENT! What?! It Shows in My Bank ACCOUNT that it was Paid!
My Bank Account DOES NOT show a Return into My ACCOUNT!
( If it wasn't returned to My ACCOUNT, then where did it go?! )
I have been almost three days without TV Service! Someone has glitched something somewhere!!!
I know it wasn't me because of three things.
1. I did NOT have to Pay My Bill Again until later in June of this Year!
2. I Pay My Bills on time, or Early!
3. My Bank said it went through! ( Again I ask: If it WAS NOT Returned to My ACCOUNT, Where did it go?! )
I have just started with AT&T, & Direct TV!
I had heard so many great things about it, & did reasearch Before Selecting them for Service!
Please email me so we can resolve this Issue as soon as possible.
Ret. Specialist Michael R. Jones Jr.
Attached below is my Bank Statement that it WAS taken OUT of My Bank Account!
Terrible service, Based in a third world country you have to wait on hold for a half hour to speak to an American
I have been a customer for years I have At&T services and was supposed to have a promo for 12 months for the Choice package at $51 I received it for 3 month and not I am pay $94 no one can tell me why and I was kicked off this when I was guaranteed for 12 months and as well as the $8 price guarantee until 6/2018 and that stopped as well. I have called several times and chat ted with reps and no is willing to help me and hang up on me and are very rude. I will not be renewing my contract after it expires next month. You expect me to honor my contract but do not honor your prices guarantee.
As of $/18/2018 the program guide has been reduced to what I refer to as microprint.
I often use their closed caption feature on Directv, but the size of the print on the guide is 1/3 of the size of the closed caption! And the microprint is on a black ribbon-so you cannot see what you wish to watch until it disappears. I have "chatted" 3 times and been directed to reset my receiver. I was assured the horrible new guide would be gone. IT IS NOT!! Why on earth would Directv reduce the guide to such tiny print??? And NO alternative for the visually impaired!
I was told my issue was escalated. (???) But still this blurred guide-unless I come 2 feet from my TV overtime I wish to change the channel or search for a program.
Watching the Voice i was very disgusted with your company advertising provoking domestic violence as a way to sell your service. Watching a young woman throw her boyfriends personal effects out a window is in very poor taste. I will be sure never to spend a dime in your company and I am liquidating my stock as well. Really poor, really bad form.
I was promised the 3 exclusive channels hbo,stars, and cinemax, for free for one year by the sales rep and promised i would pay 84.00 per month for a year but after 3 months they are not honoring there promise.I spoke to the store manager and he refuse to honor the promise his sale rep made which i have in writing.
We have had so much trouble with direc tv and AT&T over the last five months that as soon as we can we are going to get rid of both services!!!! I have had to have them come to my home for the loss of my internet connection 5 or 6 times and now our satellite dish is out!! We called and they said that they couldn't fix it until Thursday!!! We have been direc tv customers for going on ELeven years and I think we should get better service than this!! I have also been a AT&T customer for more than twenty years and think we deserve better service than this. !! We're getting rid of it as soon as we can!!!
ABSOLUTELY HATE YOUR NEW FORMAT! IT'S HORRIBLE!!!
I really have no complaint regarding the service, just the company - AT&T actually.
I have been a customer for over 4 years and recently moved to a new residence. I have to pay $199 to have my service set up in my new location. Since I was given credits over the last 4 years, I was told I'm not eligible to have the $199 waived. What the heck, so basically I am required to pay back the credits I have been given as a long time customer.
Customer service has a lot to be desired also. I have been dealing with this company since Jan 2018 when I first requested my service be moved. Each person I spoke with told me something different. Last week I was on hold for over 2 hours - 1 time I was disconnected before I even was able to speak to anyone.
AT&T - you sucked at your long distance and you now suck at TV. Direct TV was a much better company before you bought it.
ON March 05, 2018, I scheduled to have my Direct TV service moved to our new home. The appointment was made for March 10, 2018, 12pm -4pm. On March 09, 2018, I transferred all of our TVs and receives to our new house and made sure everything was set up, ready for installation . On March 10, 2018, I arrived at the new house around 11am, to make sure I was ready for the installer. I sat there until 3pm, at which time I called Direct TV customer service to make sure everything was okay. I am informed everything was fine and I was still within my appointment time. I sat and waited some more. At 4:30pm, still with no installer, I called Direct TV customer service again. I was then informed the installer was running late and was put on hold. When the man came back on the line, he informed me that the installer was in route now. I sat and waited. At 6:30pm, I called Direct TV customer service again, for the 3rd time, and this time I was informed that the installer was not coming and I had been rescheduled for Thursday. I was furious!!! After being passed to several supervisors, I then spoke with a supervisor named Ima ( something like that). She informed me that she was on duty until 3am and that she was going to try to get me scheduled for the next day Sunday, if possible. She promised to call me back and leave a message before she was off duty at 3am. Sunday morning I woke up expecting that message. It was not there. I have called and called and called and each and every time I speak with a so-called customer service rep from Direct TV, it ruins my day and makes me extremely anger. NOt only did the installer not show up on March 10, as promised, no one even bothered to call me to inform me. I had to keep calling. Long story short, due to my work schedule and the installer NOT KEEPING THE PROMISED APPOINTMENT, I am now scheduled for March 31, 2018. That is UNHEARD OF!!!! I have to wait 21 DAYS to have my service connected BECAUSE DIRECT TV DID NOT SHOW UP FOR ORIGINAL APPOINTMENT!!!!!!!!!!!!!!!!!!!!!!! I should have been automatically booked for the 1st available appointment on the net Sat, March 17, 2018. I cannot take off another day of work. In case I did not mention earlier, I TOOK OFF WORK ON SATURDAY MARCH 10 SO I COULD BE AT THE HOUSE - LOST 9 1/2 HOURS OF EARNED WAGES FOR A NO SHOW NO CALL!!!!!!!!!!!! I honestly do not think I have EVER been this unhappy with a company in my ENTIRE LIFE.
Direct tv/At&t are selling internet to 3 rd party,without customer 1st approving other company. Contract states Direct Tv/At&t no where does it state other provider if not available in area. Have suspended services that Direct tv/At&t provided, and been waiting on you to reply to a escalation letter since 1/31/17.. Never been so disappointed in a company in my life. This is fraud..
Account 45010149. Issue of retrieving a refund of $59.32 from your company. Suspended account back on Nov. 2017. Was told by your customer rep on 11/24/17 once they receive outstanding balance due, they would put my account on suspension. Your company received payment on 11/28/17, but never put account on suspension as we were told by your customer rep. Was billed for billing period 12/15 - 1/14. My wife paid by check which she should have not. Been trying to get your company to refund that amount back to us. Called customer support on 1/12/18, 1/21/18, 1/27/18, 1/30/18 & 2/9/18. Given different excuses / stories each time. Your company has records of these calls. On the 1/12/18 call --- your customer rep told me the refund check was in the mail. Well to find out that was just a complete lie. On the 1/27/18 call --- your customer rep told me that she would forward complain to be reviewed and in 7- 10 business days someone from your company would call me to discuss. Well that never happen either -- no calls from anyone at Direct TV. How can anyone run a honest business when they have employees that will miss lead you or in a blunt word ( LIE ) to the customer that pays his or hers salary. Very poor procedures. I am going to take my complain also to Direct TV corporate office on Monday 2/12/18 as your customer service dept. is not trustworthy of handling much of anything.
Just a few I will be making contact with. Disappointed and very frustrated with Direct TV. Maybe contact the BBB also.
you cancel my tv sevreal months ago. I sent back all your equiptment in the boxes you sent to me. I payed The bill in full. even the over charge of the 2 year agreement Which I should not have been acWhen your employer told my wife it would cost extra money pluss the price of the movie, my wife told never mine cancel themovie.That day all our service was turned off by you.so I did not cancel service your stupid emplorer did. That is why I should not b e e held acountable f or a mistake by one of your emploriiies who cancelled my service when my wife was trying to buy a pay per view movie. NOW I AM RECIEVING HARASSING PHONE CALL FROM YOUR BILL COLLECTOR .I DO NOT OWE YOU ANYTHING. INFACT YOU OWE ME FOR AT LEAST 180 DAY OF NONE SERVICE FOR EVERY DAY IT RAINED AND YOUR SERVICE STOP PLEASW PAY ME MAKE THE CHECK OUT TO RUSSELL J. WEBRE. TELL YOUR MANAGER THIS.
I had a box taken out of my home because we had 3 boxes and 2 TV's.
It was taken out and we were told DTV would send us new boxes.
They were never sent and we requested 3X to be sent.
No one understands because they are in Jamaica , India and Manila.
Please help me.
My phone # is 714-840-0047
Service was cut off on January 2 when I got home, had to talk to 4 different people and none could get service restored or tell me why it was shut off, finally they said they sent me to supervisor Bruce E and he finally got service restored and told me I would get 3 free months of service and 100 dollar gift card. Just got call the other day said I owed 290 dollars, told them about the 3 months free they said they did not do that. I don't like being lied to and if you record your calls you can check this. I had my Phone, internet and direct tv bundled but now it is split back up and I talked to representative and they said they don't offer bundles anymore. You just change my service whenever you feel like it without talking to me. I'm fed up and will be going to dish if I don't get a good answer on why I keep having problems with this company.
Can someone please urgently contact me at (540) 521-9224, in regards to my negative experiences with about 30 different representatives including Supervisors in the last 60 days. None of the Reps are even willing to assist me in this matter.
I have been promised call backs and have yet to receive any calls. I would like to get this matter taken care of so I can part ways with AT&T and Direct TV due to all the bad experiences I have had in the last 3 months.
I don't expect to hear from anyone but, I would appreciate someone reaching out regarding this issue.
Gary and LaTara Johnson
Your company really should reconsider billing me this ridiculous cancellation fee, I had your service for about 10 days, hated the service, so cancelled and your billing me $400 something dollars, not a chance!
Since a judge recently made sprint pay a sizeable amount of money saying that early termination fees were UNCONSITUTIONAL!.
I expect you to cancel this bill and send me a confirmation of it
On Jan 20, 2018 at 9 am I reached out to the customer service department to inquire about the $200 visa card we were told we would receive when we reconnected services in Dec 2017. Upon speaking to the first customer service rep, I was told he was not able to see any of the notes from the reconnection conversation in Dec 2017. I was able to provide the rep with the name of the rep I spoke to when we reinstated services, the details of that call, etc. This rep stated he was not able to assist me with this as this was done in a different department and he would need to connect me to that department. I was transferred to "Precious" whom was extremely rude the entire conversation and actually transferred me back to customer service mid stream through my conversation. She at one point made me stop speaking because there was so much noise in the background where she was, so we sat in awkward silence for several minutes. I had asked her to review the notes from the initial reconnection in December and she stated she could see them, but she was not able to do anything for me so would not provide me the notes. Multiple times I asked for just verification of what the notes stated and reiterated that I had already spoken with customer service and was told they could not help me. At which time she just transferred me, no further statements, no thank you, not one word. This was thee most rude conversation I have had in my entire life with a customer service person. I then got connected with another customer service person who again kept stating it was the wrong department and he could not help me and that I would need to call yet another number (which later on I find out that department is not even open on Saturday's). I asked that he transfer me to a manager so that I can discuss my poor customer service situation. I asked if he documented in the notes my dissatisfaction, to which he had not. I was then connected via poor connection to someone claiming to be a direct tv manager. When I asked for this person's name, I was disconnected. This was after 48 minutes of back and forth. I had to then again call again; this time to be on the phone for more than 20 minutes. I spoke with Oscar, Supervisor of billing department with DirecTV. He did tell me he was going to request a review of the phone conversation and speak/educate the employee. However, I again would not be able to be assisted by them as they do not see any information in the notes about the Visa Reward Card. And I would need to contact the visa reward department. During my conversation with Enmanuel in December 2017, I reviewed the agreement made in regards to the reconnection multiple times. I was also told all calls were recorded and they could go back and review the conversation and verify what I was told. At this time, it appears no one is willing to do this or offer this. We have been customers of DirecTV for more than 15 years and this is one of the biggest reasons we left for a short span originally is due to the issues we frequently have with customer service, billing, etc. It seems that there has never been a one time phone call to correct things; it's always a long drawn out process, multiple transfers and no one willing to step up to the plate and assist. In all honesty, Enmanuel was the most helpful, however, now seeing that he did not document the $200 Visa Gift Card. I would like to see that someone from this department call us back and rectify the situation somehow. It is very frustrating that you are a loyal customer, but don't get that same loyalty back. Our account number is 3113819. A good contact number is 402-649-6925. Should we not receive any correspondence from you, I will file a report with the better business bureau.
I have almost $100.00 worth of PPV on my account that all they can tell me is that it was ordered from my remote. I’m the only one with the code and I know I didn’t order them. I’ve never ordered PPV and all of a sudden, I’m gonna order $100.00 worth? My next step is direct tv out of my house and I don’t care what the cancellation fee is. Never underestimate your customer and being that I worked for the cable company, I know mistakes can happen so don’t think I don’t know a scam when I see one. I e never ordered PPV and I’m not gonna start all of a sudden. This is not my first bad experience with direct tv but it will be my last.
I have a 2 year service contract that you are failing to honor. When I called and asked about it I was told that I do not have another At&T service such as cellphone etc... I do not have this in my contract that I can find. I spoke with Eli # AQ2977. I believe he was less than accommodating but I am sure he has a right to be since he has to deal with this type of this thing daily. When a web search to this very incident it appears to be a very common problem. I would appreciate it if you could make this right and if not we can part ways. I believe this to be consumer fraud. After reading the complaints on line I would definitely make this clear with any other customers which you intend to sign up for your services.
Thanks for your attention in this matter.
Nathan Stevens account number 32060375
I have almost $100.00 worth of PPV on my account that all they can tell me is that it was ordered from my remote. I’m the only one with the code and I know I didn’t order them. I’ve never ordered PPV and all of a sudden, I’m gonna order $100.00 worth? My next step is direct tv out of my house and I don’t care what the cancellation fee is. Never underestimate your customer and being that I worked for the cable company, I know mistakes can happen so don’t think I don’t know a scam when I see one. I e never ordered PPV and I’m not gonna start all of a sudden. This is not my first bad experience with direct tv but it will be my last.
I have been receiving call s from someone from DIRECT TV , here are the numbers used (jani jani) 323-538 4041, 800- 787=2190, 800-748-3243, 800531-5000 the man said that his name is Steven, he is trying to get me sign up for more services and each one of those are $ 99.99 so by the time he was done talking my bill would be about $600 a month. this happened last year and this person got in my bank account so. please take of this problem. the Sheriff told to contact the FBI. I am not ready to do that.
During the day the picture and guide are straight as can be. When second shift comes on and all night, the picture is crooked as hell. Guide is and picture is tilled down from left to right on the screen. This is the second time I'm filling this complaint. I'M not paying to see a crooked picture. Are you going to address this problem ? Hope to see a straight picture and lettering at night. Sick and tried of seeing people walking crooked. If you fix this problem I'LL give you a higher rating. Gary
I had been a customer of Direct TV for about a decade. Last time I had spoke with them was in March 2015. I was to have had some premium movie channels removed. Never happened.
I looked at my bill this last month and found that it was 280$. Apparently, there was some kind of early NFL ticket pay. I had not approved this and figured it would be easy enough to have this removed from my bill. Nope, I was told that this 46.99 charge was an automatic renewal? I was never informed of this. Direct TV didn't care. Said I still owed it. I'll pay it as I have no choice. I just will never use Direct TV again.
I have been a customer for 12 years and my rates keep going up and I was informed that there is nothing else y'all can do. I feel as a loyal customer that something should be done. If I was a new customer I could get a lot better rates. I would like to be contacted by email or phone. Thank you Lisa McMakin 281-427-2896. I have been trying to get my billed lowed for a year now and I am now ready to change companies if you can't help me.
I had my service moved on Aug 1st 2017 from my old home to my new one and i was told to take my equipment with me so i did. The tech never showed up on the 1st he was a day late and installed equipment that i didnt know was new and left. I found out a week later that is wasn't set up right and the dish was placed in the wrong place after he said the apartment approved it so yall sent another guy out to fix it. Then i got a 425.01 charge to my account and was told that i would be credited many of time i spoke to a person in the back office and was told that i would be credited and 3 months later no credit. Now i am being told that i have to pay the 425.01 cause the equipment that i didnt want was activated. I am o good customer and have been for some time and now this issues that isnt my fault but i have to pay for your companies mistake. I want it taken care of.
I am a senior citizen living on a fix income, I was renting a home and connected to Direct tv service , the people I was renting from told me they were selling the home and I would need to move, I contacted the low income senior housing in that area and was told there were no apartments to rent at that time, so I put my things in storage and have moved in with my children,,,, I turn in a disconnected service order to stop my service with your company,,,,, I was told that I would have to pay for the contract and I did send the equipment back to your company,,,, I received a statement in the mail stating I owe a balance of $408.00 . So I called this morning to set up a payment plan with your company,,,, after I was transferred (6) six times to different customer service people I was told that your company would not help me set up a payment plan, that your policy was to wait 45 days and turn the account over to collections and if they wanted to set up a payment plan with me at that time , then I would be able to do that, but not until account was disconnected 45 days and at that time we all know that does and will affect your credit, I am an older person and my credit is important to me ,,, I was very very upset with this information today and I would not rate your company with even (1) one star,,, Why would you not work with customers when thier disconnect was something they could not control,,,, I don't understand your customer service , It's sure not to be of help to the customer, why would you want to hurt your repuation with the public, Do you not care, are you that big of a company that you just don't care what your customers think ,??? I just don't know what to do about thus problem,,,,
I am extremely disappointed in the way my initial Bundle was handled. Let me start by stating that the representative I spoke to through clear link Technologies lied and input information in the system incorrectly.
I was supposed to have gotten a bundle package which included Direct TV and AT&T Internet services for$80.00 on one Bill. I recently had my INTERNET services discontinued because supposedly i owed &80.00 in charges to AT&T due to the fact that my Services were not combined. I was literally on the phone from 9 am est to 5:00 pm est trying to resolve the matter between At&t-Direct TV and Clear Link.
Lets start with Direct TV- I spoke to numerous Supervisors and Customer Service Reps regarding my Issue and the Only Answer I received was that it was AT&T’s Issue and not theirs passing the Buck to AT&T. Customer Service could not even tell me or wouldn’t tell me how my order originated in the system, but they could only tell me that they were receiving there Part of the Money and transfered me to AT&T since they control the Bundle Packages.
AT&T- I again spoke to numerous Customer service Reps and Supervisors , getting irritated more and more as my questions were not being answered or validated. (1) Wanted to know why was my account not combined with my Direct TV as I was promised from the the Representative of Clear Link or should I say Frontier or what ever shell company they call themselves. (2) I was being over charged for my Internet Services and had to be credited $20.00 to my account (3) While speaking with a Customer Service Rep We were told that Direct TV does not have the Authority to make Bundle package offers, which i conveniently directed them to the Ad on line (4 )After repeatedly requesting to know how my account was created The Representative from At&t stated that the order was placed not as a bundle package and that the order in there system showed it was created on line- at that point I stated that we spoke to the sales Rep over the Phone so how could it be an on-line sale- not to mention from speaking to so many people my Direct TV Account Confirmation was was on Aug 12th and the AT&T account Confirmation was created on the 13th- After Heated Conversations one Supervisor was trying to get Billing to help while other were hard line about the $60.00 dollars that was owed and would not budge-I stated that it was not my fault as the customer that the information was input incorrectly-
Clear Link Technologies ( Utah) -After Speaking with Supervisor Roy from AT&T I was able to get the On line Marketing Companies name not the Phone Number which I had to get as a Direct TV Customer. This Experience was worse than AT&T and Direct TV combined-I spoke with not One but Two Representatives that swore up and down that the order was written as a bundle and not separately- I kept telling them t why am I calling you then and telling you AT&T and Direct TV are telling me that the order was given to them separately…..!!!!! Christina which was one of the Reps transfered me back to AT&T after I told her I already had Spoken to them I didn't need to Speak to them but Clear Link need to speak to them to clarify the Issue, So i was transfered any way into the Automated system- I hung Up and Called Clear link again Christina stated she was on the line- but I didn't hear her pressing any buttons to get to anyone- So she supposedly put Supervisor Alfonso on the Phone-I explained that the only thing I want was for him and I call At &t so that they can tell him that they order was not written up as a bundle package-His First response was that they cant or don’t have the capability to call AT&T-but i said you have the capability to transfer me to them but you cant stay on the line so we can clear this issue up he stated No- and that Christina is now in the process of listening to the tape of my initial order. At that point I asked what would that prove it didn't matter because At&T still have it in there system as not being a Bundle Package and that I had to pay 60.00 dollars out of pocket and have the accounts combined on my own-The ONLY THING ALFONSO SAID OVER AND OVER AGAIN IS THAT THEIR WAS NOTHING THEY COULD DO- JUST LIKE DIRECT TV SAID-AT&T AND KNOW THIS COMPANY… I’m so irritated and ANGRY because I’M in the MIDDLE of (3) Companies and each one is pointing the FINGER AT EACH OTHER instead of Validating the ISSUE and Handling it APPROPRIATELY-Know I’m locked in a contract that i have to pay out $20.00 a month for the remaining months left on the contract- I will not be recommending Direct TV or AT&T to anyone because your Problem is just that YOUR PROBLEM…..
I lost my day of work waiting for the technician in installation with appointment and time already scheduled. Never arrived, I was calling all day to "customer service" and no one could solve me, at 6 pm I received a call from a supposed supervisor of the area of facilities and without wanting to help me said that the only date I could get me is for the next day Tuesday. (10 days since the hiring of the service) believe that this is customer service?? I attached the ID of that supervisor with name ROSA
Direct TV employee ID: RA041K
I cancelled the service in this moment.
I never gonna recommend Direct TV
I signed with you in March, and given a price of $117. for one year. Three mouths later my bill goes up $40.00. That is a%33 increase. You broke our contract. Please refund my $339.20.
Took the day off work was told the installer would be here between 11-4 by 3:45 i called and was transferred to technical support. They informed me the technician was in route. At 4:20 No one was here so I called again. I was told the technician was on site which he wasn't because no one was here. Tech support put me on hold for twenty minutes only to come back and tell me somehow my apt. Was cancelled yet couldn't tell me how. They informed me the next available day for someone to come out was two days from now Which meant i would have to take another day off work which I can't afford to do. I tried to cancel service all together and they keep hanging up on me. Wouldn't recommend them to anyone. Now since i cancelled my service with spectrum to switch I have no cable or Wi-Fi or house phone. THANKS FOR NOTHING DIRECT TV
I have had installation appointments set up multiple times. Each and everytime, I received a confirmation that the DirectTV installers were coming the day before. All 3 times, no one has showed up. I have called and each time, they keep moving
We have called DirecTV 7 times after closing he account...and got 7 different answers concerning returning equipment.
Mailed the "official" box today with receiver. PLEASE send the "official" envelope to return the access cards!!! What is it going to take?
60 Mountain Rd. Bridgton ME 04009. You keep sending stuff to the wrong address. Give customer service more training so they will
all be on the same page!!!!!
I have tried numorous times to cancle NFL S unday Ticket...I do not want nor do i watch NFL Sunday Ticket . I WILL NOT Pay for NFL SUNDAY TICKET. If this matter is not resolved NOW! I will cancel my entire account with Direct tv. Please contact me 720-982-6823 To resolve this complaint.
Was told by several agents that when the equipment for the 4K was returned, my wife and I would get our money refunded into my account. Well we sent the equipment back as asked and now they refuse to refund my $207.77 back. We let them know weour both disabled and that this was almost my whole income for one month, but does directv care? No! It's all been a big smoke screen of lies.
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