Days Inn Complaints Continued... (Page 2)

I stayed at a Days Inn at 943 East Commerce Street Hernando, Ms. on 7-10-18. Upon arrival I found my room flooded. I called the front desk to inform them of the problem. The girl at the front desk brought me a mop and asked me to clean it up. She also brought me towels to lay down on the floor. I checked out the next morning. Later I found out I needed to stay another couple of nights. I called and made a reservation on 7-12-18. I arrived at 3:00 only to be turned away. The clerk said my dog shed too much and the room was too hard to clean up the dog hair. The floor was linoleum not carpet. How hard is it to run a vacuum over the floor. I do it every day in my own home. It should not of been a problem. I also paid 15 dollars extra for this nasty pet room that I stayed in. Maybe they need a new maid, (someone who wants to do their job). I will never stay in a Days Inn as long as I can help it again. I ended up having to stay in a super 8.

I have NEVER experienced such deplorable conditions as my room here in Days Inn Dover. The shower fixtures are broke and came in my hand while turning the shower on. The walls and door in the bathroom has brown questionable streaks running down. The towels were old and dingy. The coffee pot is broken and looks like it's never been cleaned. The bed is nothing but springs and material. The curtains at the window are hanging off. The couch is filthy. The phone was so dirty I had to call the front desk on my cell phone. The air conditioner sounded like a motor boat running all niight. If I did not live 4 hours away from here, I would have turned back immediately and being that mostly all hotels were booked left me no choice but to stay here and sleep in a chair. I am totally disgusted with this place. I have too many pictures to attach images but I will send them to you at your request.

DISAPPOINTED AND FEELING DISRESPECTED, BECAUSE OF A DESK CLERK WHOSE NAME IS SANYA, APOLOGIZE IF THIS IS NOT THE CORRECT SPELLING. I AM SURE YOU CAN VERIFY WHO WAS AT THE DESK DURING MY TIME OF STAY.
THE DAY I SIGNED IN I WAS TOLD I COULD NOT GET A HANDICAPPED ROOM, WHICH I HAD ASKED FOR WHEN I RESERVED THE ROOM, I WALK WITH A CANE AND AM A SEVERE DIABETIC, SO SOME THINGS ARE DIFFICULT FOR ME TO DO IN A REGULAR BATHROOM. I RESERVED TWO ROOMS, ONE FOR ME ONE FOR MY 19YR OLD GRANDSON. THE CLEANING LADY TOLD THE FRONT DESK THAT A MAN ANSWERED MY DOOR, AND THAT THEIR WERE TWO PEOPLE IN THE ROOM, WHEN I STATED ONLY ONE WOULD BE THERE. A COMPLETE LIE. THE ROOM NEVER GOT CLEANED, AND SINCE I WAS ALREADY THERE TIRED FROM DRIVING FROM PHILADELPHIA, I CLEANED THE BATHROOM MYSELF.
AS I WAS LEAVING AND DISCUSSING THE PROBLEMS I EXPERIENCED, THE GENTLEMAN ACCUSED ME OF BEING A VERY LOUD WOMAN, I NEVER RAISED MY VOICE, AND THEN HE STATED, I HAD A PROBLEM WITH BEFORE LAST YEAR, I WAS NEVER THERE LAST YEAR, SO I FELT HE WAS STEREOTYPING ME AS AN AFRICAN WOMAN, THAT WE ALL LOOK ALIKE, WHICH IS NOT THE CASE, DISRESPECTED TO THE HIGHEST.
I SPENT $322.12 IN THIS ESTABLISHMENT, AND NOW I WILL BE NOT USING DAYS INN AGAIN, WHICH HAS BEEN OUR FAMILY PLACE TO STAY FOR MANY YEARS.
DAYS INN ONLEY GETS A MINUS 10 RATING FROM ME, AND I WILL FACEBOOK MY FAMILY AND FRIENDS TO LET THEM KNOW, I FELT RACISM AND DISRESPECT FROM THIS STAFF DURING MY WHOLE STAY, I WILL ALSO BEING GETTING IN TOUCH WITH THE NAACP IN VIRGINIA SO OTHERS WILL BE AWARE OF HIS ACTIONS.

THANK-YOU,
EDNA GREGG

Checked into the Days Inn Motel in Fresno on 03/27/2018. Although the overall room was neat and clean, we found that the toilet was plugged up. We immediately reported the problem to the front desk. Ultimately, it took about 3 hours for someone to come to our room with a plunger. During this time, we had to use the employee bathrooms, which were down stairs. We found that there was not sufficient staff to handle motel related problems. Frustrating customer services.

We stopped in to rest from a very long day on the road and the room we were given was unacceptable. The dead bugs and trails of ant made for very little sleep. The attendant showed us the room next to us but was just as bad. I was very disappointed because we pay to stop and get some sleep but that’s impossible in such a dirty room.

Called the Days Inn reservation number 1-800-329-7466 to try and modify my reservations at the Greeley Colorado Days Inn. He asked for my confirmation number, which I explained to him was a Travelocity confirmation number as that is who I originally book the room. He input that number and replied that he did not have a reservation under that confirmation number, at which time I again explained to him that it was a Travelocity confirmation number. He then asked for my phone number THREE different times before telling me he had no reservation under my name, He then asked for my home address which I again had to provide THREE times before he finally told me that I had a reservation for 2 nights checking in on January 30, 2018. I explained that I did not have a reservation ANYWHERE on January 30th, and that I was worried about identity theft and asked for the Greeley Days Inn direct number. He stated that he could not give out that information, and that I needed to contact expedia for my concerns. I explained that I do not do business with expedia, only Travelocity which AGAIN I explained to him was how I booked the room in the first place. I could here someone in the background talking to him in between his talking to me, (which is totally unprofessional) so I asked to speak to his supervisor. He told me a supervisor was not available and that he did not know when a supervisor would be there. REALLY??? He again told me that I needed to contact expedia, to which I asked him several times (at least 4) to explain to me how expedia was going to help me with my Travelocity reservation. Instead of telling me that expedia and Travelocity are now partner companies, which I have later found out on my own, he just insisted that I had to call expedia. All of this extended conversation (nearly 18 minutes!!!) could have been avoided had he done 1 of 2 things. 1. He could have and should have known that expedia and Travelocity were partners and explained that to me, or 2. He could have gotten the OLD reservation date correct which was the 13th of January not the 30th at a different property!!!!!! I asked him for his first name and or his operator number, because as I explained to him earlier, I was afraid there may be identity theft taking place. He told me that he was not only not allowed to give me the direct number to the Days Inn in Greeley Colorado, but that he was not allowed to give me his first name or operator number.

I found 2 local Days Inn Greeley numbers on my own, and have been trying to call them to no avail just rings forever and then hangs up on me. I Rarely stay or deal with Days Inn, and am now leery of the room and service I may or may not receive while staying with your establishment. If it was up to me, I would just stay at a different hotel, but dates are booked.

I have worked in the hospitality industry, and sincerely hope that this issue is properly addressed and not brushed aside as so many issues are these days.
I plan on doing a follow up letter addressed to the corporate office should a satisfactory resolution not be found.

Sincerely

Steve Barry
UPS
719-406-6028
belle406@aol.com

Angela and Tom Zimmerlink
Wyndham Rewards 144472143G
Confirmation 94512721
check in 10/9/17 check out 10/11/17
Room 237
Days Inn Silver Spring MD

Hello Complaint Dept:
On October 13, 2017 I sent the below message to daysinn6309gm@baywoodhotels.com and because I have not heard from them I am now sending this to you on Nov 10, 2017. We are Wyndham Rewards customers and we frequent Days Inn. Our experience overall has been good however this past one in Silver Spring MD was not. I can live without TV in a hotel room, however, to not even receive a response is not good customer service.

This is the email I sent on Oct 13th.
I am sending this as another follow up to our recent stay. The room was clean. The check in/out process fine. However, the TV was not operable. I called the front desk on check in day a few hours after checking in when I used remote and found not working. The front desk female said she could send a person the next day because it was too late to send on Monday. I went without the use of a TV on Monday. I called Tues early morning and a front desk female told me perhaps someone could be there by 9 am. I waited in my room on Tues until 11 am but no one came. I had to leave for an appointment.

Upon check out Wed morning I told the front desk (this time a male) that I was without TV my 2-day stay. He apologized for the inconvenience. I said I called twice to the front desk. He apologized again. I then asked for a discount and he said he was not the manager. I asked that he have the manager call me on my cell. I then signed the charges and checked out early Wed 10/11/17 morning.

I have not heard from anyone since. Please respond. Thank You.

Complaint number 3932813
The place was disgustingly dirty it looked like mice JUST up
Bloody finger prints I have other pictures of other filth

I am being charged for a reservation that was cancelled! This is absolutely ridiculous. Despite having a cancellation confirmation and also informing the hotel six times that the reservation was cancelled I am being charged. They kept telling me I had to cancel it online and I kept telling them I already did. So they didn't cancel it at the hotel. And now I'm told to call another number. When the original block reservation for eight rooms was cancelled, they were rebooked by the individuals and kept and paid for. What is wrong with you people? Please confirm that there will be no charge for this.

I had a crew working in Sulphur Springs from October 3 - October 14, 2016. I booked the Days Inn in Sulphur Springs and paid with my debit card. It wasn't until almost 4 weeks later I receive a call from Sonny Patel stating that I owed him $644 (8 rooms @ $80.50 each) because he had been back charged by my bank because the charges were disputed. He kept telling me that I sent him authorization forms for 10/12/16 & 10/13/16 which is true, I did. I told him I would look into the matter.

To my own fault I let this issue slip my mind until yesterday, Thursday 11/17/16 at which I called him to apologize. He explained the issue again but it didn't seem clear to me what he was actually being charged for and why. I asked him to send me the card number and I would look into. He texted me the last 4 numbers and it was in fact my Wells Fargo card. At 10:00 pm Thursday evening I was on the phone with WF when I received another text from him saying "Hey, I want an answer!"

My bank told me that my card had not been declined and that all charges for Days Inn had been paid. This supported my account activity that I had printed out and reviewed prior to me calling the bank to verify that I wasn't missing something. I told Mr. Patel that I would pay for any charges that was owed to him and I would do so using my debit card. It was then when he said, "Oh, would you mind paying him with a check instead of a debit card?" I found this request odd.

I also requested the documentation from the institution that was imposing the back charges. He stated that he couldn't provide me with such information because it had their account information on it. Again, odd that you cant provide supporting documentation for your request. Needless to say, I will not provide a check for any charges that can not be verified as valid. This leads me to think that Mr. Patel could be trying to get $644 out of me thinking I am just going to hand it over therefor let this by my complaint against Sonny Patel and the Days Inn Sulphur Springs Hotel.

Dear Days Inn Corporate, I cannot reach your 1-800 so I will leave my complaint here. I booked a room at the Days Inn of Ruston, La 71270, 1801 North Service Road East the weekend of Sept 29th 2016. We arrived late Thursday night after a nine hour drive to visit LaTech University. Upon check-in at 11pm we were exhausted so we unpacked and entered the room, it was myself, my daughter, and my daughter-in law, we showered and went to bed.

My daughter in law woke me around 2am complaining of something biting her in her bed. Upon inspecting the bed we found a couple small bugs and she was covered in bites all over her legs and up her back and side. She showered a second time and climbed into bed with my daughter and myself. We had to be at our scheduled appointment Friday morning however on our return to the room that night my daughter began composing of something biting her.

I called the front desk to formally complain at which point the young man moved us immediately and told me the manager would be notified and he would contact me. It was 1am when we were moved to another room with no contact from the manger. Saturday morning I stopped in the office to speak with manager and show him the damage done to my daughters bodies however there was still no manager. We drove to Walmart where we purchased creams for the bites and headed out for our University Apartments. Upset and disgusted I tried once more to make contact with the manager and had no luck. We traveled 9 hours and spent $298 on our room which was charged to our credit card the night of check-in.

The trip was not a cheap one so staying somewhere else in a college town with a home Football game was not possible. I feel that a discount or even a full refund for accommodations should have been discussed. 3 women 9hrs from home visiting a college where my daughter is being recruited and no solution other than moving us with no concern for our health is unacceptable. I am attaching pictures of the bites, the bug, and the maids throwing everything in the garbage from our room.

I will post our review along with pics and the hotel information on the web for everyone to view if we can't get some kind of contact and some sort of resolution that satisfies us all. I am also not interested in staying at this Hotel on my next visit. It's a shame that after this stay none of us want to stay in any of your hotels. I am also hoping that no medical appointments will be needed considering I am almost positive we were in a room with a bed bug infestation.

I stay at the days inn for two nights and then checked out the following morning. I had a housekeeper and did a complete walk through of the room and it looked ok. I turned in my room card the next day and about three hours later my bank account had a zero balance. It was obvious there was a billing department problem so I called Days Inn customer service and discovered the truth. They said I had smoked in the room and that I had to pay for the entire thing. I told them I am disabled and that's impossible, but they lied and illegally took all my money.

Worst hotel ever. Days inn Hinton. Staff are rude. Rooms are falling apart and dirty. Charged way too much for the room I received. Never staying here again.