CVS Complaints Continued... (Page 1)

510+ reviews added so far. Upset? Call CVS corporate: 401-765-1500
20

I have received 14 texts about a simple prescription refill. There seems to be no way to stop these texts from arriving. This crosses from a friendly reminder to harassment. How do I get this to stop?

80

When we get calls from CVS located in Hobart, Indiana on route 6, the phone never identifies the company, I have complained and was told that calls come from you. We get so many rotary calls every day with no identification. We will not pick up the phone if the company name does not appear and that includes CVS, please make your name available when calling customers by phone.

20

I would even give CVS In Galveston,Tx.
61 st location 1 Star. They are the most incompetent liars I have ever dealt They need to be shutdown, they don’t care about taking care of seriously sick customers, Don’t do business with them, They don’t care!!!!!! I would never set foot in that place again!

20

I called the CVS store located at 2803 Suncrest Drive, Jackson, MS and pressed to speak to someone in the Pharmacy department. I have been on hold for approximately (placed call at 4:10 pm, CST) 40 minutes without anyone answering the call. I found a customer complaint telephone number and called it. I spoke with Danielle. Danielle placed me on hold instructing me that she would try and contact the pharmacist. After approximately 7 minutes on hold, Danielle returned to the call. She advised that she was unable to reach someone in Pharmacy. She advised that she contacted the District manger named Chris who would be reaching out to me with ? hours. As I am typing this complaint my phone is still on hold for the pharmacy. It is now 4:47 CST.

20

I work for the Commonwealth of PA and my infusion medicine was changed from major medical to CVS Specialty Pharmacy. I have been trying for a month now to have this medication pre-certified and almost on a daily basis I am being given a difference number and a different reason why it is taking so long to receive my infusions. I had to change the place I receive infusions because my doctor's office that has an infusion room will not accept CVS Specialty Pharmacy as they have their own vendor for my medication. I have tried health advocates to get what I need, nurses from my doctor's office and every else I could think of. I still have not received the pre-certification and am going on my 6th week without the medication. I normally receive infusions once a month, give days a week. I need someone to take an interest in this matter and get to the root cause as to why I may wind up with suffering from neuropathic pruritus again. My phone number is 267-784-2460. I am at my wits end and there doesn't seem to be an end in sight.

20

i was in CVS on 9006 Greenwell springs Rd and Joor in Baton Rouge to Get my prescription fill. I was at the drive at first, and lady to me to wait, i said ok some i wait for about 5 minutes. So she finally said what kind on medicine you are picking for a far in the Store. I said I'm not picking up I'm dropping off. So i waiting about another 3 minutes or so. So she finally can to the window, no sorry you had to wait or nothing, so i said are you doing today, she said something, i don't know. So i gave her my prescription and my driver license, she said have you got this fill here before i said yes this is my Pharmacy i get all of my prescriptions fill here. She said have you got this fill this year, I said no because the year just started, so than she i needed something from the Doctor a permission or something, I said i have a written prescription with the doctor name on it and he signed it. I don't know what you are talking about. by this time i said maybe i need to go inside so i did. She never looked at my information the the computer to see or nothing. So i got inside she said you can't get but nine of these pill because i needed something from the doctor, which she never took time to explain, i told her i didn't understand what she was talking, i have always got my prescription fill here. I dont understand what you are talking about, so by that time she had go all mad and got loud, talking to be like i was nobody. So i said i guess i'm going to have to take this somewhere else to get in fill, she threw in down on the corner and told me to take it somewhere than. She was going all at me and talking loud, never tried to help me. So I had to walk away without getting my prescription fill. So i was very upset, my blood pressure went up. I call the main office, Corporate office, and explain them what had happen, well they called the person that's over the CVS here. And i told her what had happen. But what I'm complaining about now i that same lady. They said she is the Pharmacist at that store, talking and doing people like that still, She's still there. I do feel they should had at least move or put her in an office where alone. She's still doing that kind of stuff to person. We are sick people that just want understanding people to help us get out Prescription, So Ashley should not be there.

20

We have been customers at CVS Pharmacy at W. El Camino, Mountain View, Ca for many years and until recently have been very satisfied. On Jan 3 2019 my husbands doctor called in a medication and on Jan 5 we went to get it and they said they had no record of it and to resubmit. Did so. When we finally got the Med's the date filled was Jan 3. How could that be when they said on Jan 5 they had no record.
On Feb 4 2019 I called in for a refill (as they only gave 30 at at a time) On Feb 9 I went to pick it up and they said it was not ready! From the 4th to the 9th not ready! Excuse was they were far behind and short 2 people. That is not the fault of the consumer. I was not very happy and waited 15 min to have it refilled right then I said to the clerk (not her fault). what would have happened if I needed the med's immediately and she said I could come in and they would give me a few pills. My husband is 93 and *I am 91 and it is not always easy to go back and forth. If they have that much business get another pharmacist. The new Consumer report rated CVS out of 50 pharmacies, 49th from the bottom. Can you see why.

20

In dealing with location 1123 Kildaire Farm Road in Cary, NC have had a few issues. To contact someone in pharmacy experienced 20 minutes on
hold. Six prescriptions submitted by Doctor's office yesterday. None of them available yet and one drug Tradjenta I wanted on rush basis.
I was told it would be in today late morning. I called this afternoon and was advised Tradjenta received and pick it up in 2 hours. I went in
this evening and was told it had not been received and no prescriptions available. I just changed drug coverage to Well Care and CVS preferred
pharmacy but so far not happy with CVC. Feel Wallgreen or Costco do a better job. My date of birth is 01/09/1937 if required.
Thank you for listening to my complaint.

20

I am the Operations Manager for the Baylor Scott and White PCA Royse City office. I have been trying to get one of our patients DM test strips and lancets filled and have had multiple calls with the CVS pharmacy in Balch Springs. I have been hung up on, spoken to in a very rudely manner multiple times, and then accused of the rx that the provider signed being a copy and not the original. This behavior should not be acceptable. Please feel free to reach out if you have any questions.

Thank you,
Tonie

20

Coupon/extra bucks

I did not receive the extra buck as advertised and a digital coupon did not apply. When I called the extra care number I was asked to find the ad, locate the reciept, prove what page the add was on. I was lied to multiple times by a representative and her supervisor. I was told it printed and expired in a one week time frame. Then I was told the coupon was used and it clearly was not reflected in my total. I gave the receipt information and was then told it did not apply to the item bought; AFTER being told I received the extra buck and it expired one week later. Both representatives on the phone were rude, aggressive, incompetent, and untruthful. I was given the $3 as a courtesy as if he was doing me a favor and not simply honoring the ad.

20

After spending more than a half hour on the phone with your customer service I was still unable to access my account on line. The representative was not at fault, it is your website. In fact, as I write this, I was able to finally get into my account and requested to see my account history via the link provided. It is now 6 minutes later and the site is still trying to load my account. I need information for my taxes and thought I could safely depend on your website to keep track for me. It's now eight minutes, by the way. I could not be more disappointed and am hoping you take better care of your customers than you do your web site. 9 minutes. Please send me via e-mail a list of medications taken in 2018 along with my copayments for each. 10 minutes.

I remain disappointed,
Elizabeth MIles

20

I was not able to get pharmacy to answer the phone after waiting 44 minutes. I tried back I hour later, waited 15 minutes and never got thru to pharmacy to speak tp their staff. This pharmacy is located in Muskogee Oklahoma. Lew Skaggs

20

CVS Malta NY
Four times now a pharmacy associate has called to tell me a family members medications we're ready for pick up and provided a range of dates to pick up by. However when I go to pick them up within the time frame provided they are not ready! I am then told to come back as they need to fill the order! It is absolutely ridiculous!?

20

IVE BEEN CALLING ALL DAY TO SEE IF A PRESCRIPTION HAD BEEN FILLED, THE PHARMACY WILL NOT EVEN ANSWER THE PHONE, I DONT WANT TO DRIVE ACROSS TOWN FRO NOTHING, SO I KNOW WHAT PEOPLE MEAN WHEN THEY SAY SERVICE ON CLARKSVILLE HIGHWAY IN NASHVILLE TENN IS HORRIBLE, IVE BEEN HOLDING THIS TIME FOR 28 MIN, BEFORE THAT 21, 10, AND 16 THIS IS RIDICULOS, I THINK WHAT I NEED TO DO IS JUST TRANSFER MY MEDICATIONS TO A ANOTHER COMPANY, I NEED MY DIABETES MEDICINE AND BLOOD PRESSURE MEDICINE. I WOULD RATE THIS PHARMACY A 0 IF I COULD. TERRIBLE TERRIBLE

20

I shop at CVS on a weekly basic, today enter the store, looking for a shopping cart, they were being used by the clerks stocking the shelves, i ask the clerk for cart, she showed no help, i fount one later out side, in the parking lot. I reading the store ad, and it have COKE product 12 packs on sale, 3 for $9 dollars, NO LIMITED, i approach the check out counter and the lady on duty said i can only buy 9 -12 packs, again there no signs stated any LIMITED. This lady did not say if she was the manager or what. I ask her name and she said Monique Amelia. I only wanted to purchase 3- more 12- packs of Cokes, but she said NO. If there no signs or limited, i should have purchase (3) more 12- packs. I left the store VERY Dis A Pointed. Again i shopped CVS on a weekly basic.The store location is, 2831 BELL CHASSE HWY GRETNA, LA 70053 (504) 394-0626

20

I,my son (in person), and my doctors office have ALL told them at store #7199 (tel # 630-236-2240) I AM NOT TO BE ON AUTOMATIC REFILLS-for prescription they continue to call me for automatic refills. I am tired of cancelling and they ignore ALL of these messages from me,my son,and doctor.
The store manager is no help and I
don't know what else to do. PLEASE HELP.
Adelaide Coyle
1-630-818-6000
adelaidecoyle1108!@gmail.com

20

Re: RX#15974571

Forteo device should have been sent 1/15/19.
Called 1/18/19 and was told I would receive on 1/19/19 via UPS
Have not received and have missed 3 doses.
Will notify doctor this am

20

I am a stock holder in CVS and EXTREMELY DISAPPOINTED IN THIS STORE. It is LACKING IN CURB APPEAL. Storefront ALWAYS HAS FILTHY WINDOWS, DOORS and cigarette butts and littler at the entrance. The shelves are poorly stocked. Most times I can't find what I am looking for. Your pricing on many items is way over what similar stores charge, i.e. Harmon's. Toms of Maine toothpaste is 2 -3 $$ more than in Whole Foods. Citracal Calcium is $5.00 higher than Harmon.Additionally, the employees while pleasant, do make not make a clean appearance, sloppy looking. They have recently redone the interior and to me it appears crowded. The lowest shelves are almost at ground level, difficult to read labels and reach. Not well thought out.

CVS is becoming my last resort for shopping. Maybe that's why MY STOCK HAS LOST ITS VALUE.
IT THINK CVS REPRESENTS ITSELF POORLY IN THIS LOCATION. MR. MERLO SHOULD MAKE A VISIT.

Thank You,
June London
3 Anchorage Lane Apt. 5A
Oyster Bay, N.Y. 11771

20

On 01-11-19 I picked up a prescription at CVS store # 5488 located at 13991 N. Cleveland Avenue in Fort Myers, Fl. This prescription was for Lantus Solostar 100 units/ML. The prescription calls for inject 65 units subcutaneously twice a day, for a total of units/day. I received ten pens, which is a 23 day supply. When I reviewed the attached paperwork for the prescription I noted that this was to be a 38 day supply. I then checked the CVS phone apt that keeps track of my prescriptions and found that this prescription was now not eligible for refill until 02-01-19 which would be 29 days. I returned to the pharmacy and talked with the pharmacist who when asked if the computer inserts the information as to the number of days supply and the date eligible for refill, and I was told that the filling pharmacist picked that option from the menu. He said there would be no problem, he could fix those dates. This shakes my confidence in your pharmacies. Additionally, after I started looking at another of my prescriptions, number 404917 for Rosuvastatin Calcium 5mg tab, I found in the comments section of the paper work the following: "Although you requeste3d a 3 month supply for this Rx, due to a high co-pay cost, this Rx was filled as a 1 month supply." The insurance plan that I have from my place of employment pays 100% for my prescriptions, so filling for one month or three months, makes no difference to me. Additionally I was never given the option of only getting a one month supply at any time for any reason.

I suspect there is a "Filling fee" that your pharmacies charge that is including in the cost of the medicine either paid by the individual or my the insurance company. So this leads me to wonder if there is a motive behiind giving a smaller amount so the pharmacy can charge this fee more often. If so, I would suggest this is a fraud. If you can not explain to me why this is proper business, as well as why the timeline for refilling prescriptions is not accurate, then I will feel obligated to take this to the Florida Board of Pharmacy as well as the Florida Attorney General Consumer Fraud Division. We are all concerned about the high price of medicine in this country, and perhaps this is one of the contributing factors.

20

Called for a refill before 10:00 a.m. today. Went to the pharmacy to get medicine around 2:30 P.m. It was not ready.

My husband's prescriptions come from Walmart, of all places) and his medicine is ready within 30 minutes of requesting a refill.

Guess I'll just have to find a pharmacy who offers professionalism and good customer service.

The clerk was rude, also - telling me that they are just very busy. She said that they were getting so much new business that they couldn't keep up.

I am an old woman who is not well and I could not stand any longer and wait for my eye drops. I'll have to make another trip and wait in line and hope that it's ready for me.

There is no excuse for not having enough staff to take care of the business that you have.

20

Gilbertsville Pharmacy gave wrong prescription to my son. Pharmacy corrected but they need to be more aware of what kind of medication they are giving out. Also called Customer Service and could not understand person. If you need other information you can call 484-925-4827

20

Messed up 2 prescriptions, one wrong doctors name, unsure it was mine and they were no help sorting it. two- narcotic meds messed up and would not take may or my doctors call. I went in 3 times and they blew me off- they could have killed me.
CVS Onville Road Stafford VA 22554- very rude front end manager and pharmacy folks just covering their butts, as I can sue them.

You need to audit those badl people

20

After I was told my daughters medication would be ready in an hr went to pick up and was told the had to order. Than asked if they had anything bc she was out of medication. They did have half of the medication in stock on top of it the did not put the top on and medication spilled all over bag. I written numerous times to corporate!!!!!

20

Your store located at 9810 Ocean Hwy. Calabash, N.C is beyond awful!!! They refused to fill a prescription for insulin (life saving drug). After going with another pharmacy, I had the insulin within 30 minutes. The pharmacist (all of the staff) is extremelty rude!! I will NEVER have anything to do with cvs again.

20

can I begin by saying that cvs is the most inept pharmacy I have ever dealt with, first , its not even my pharmacy, its my 87yr old blind mother's. she takes temazepam to sleep at night, its a controlled substance which I know.. when I went to pick it up they told me they were out of it , so they would transfer it to another store.. a month later I called said store to refill it, told me it would be ready for pickup the next day, when I went to pick it up they told me , they also were out of it, it was on back order, I asked them to transfer it to another pharmacy, was told they couldn't because it was a controlled substance and it has already been transfer once and they couldn't transfer it again . WHAT, it was the same pharmacy just a different location. all their pharmacies are the same, i'll go to pick up a script for my mother, ill asked if there are any more that are due, they say no... only to be notified the next day another one is ready, one week I was there 4 times.. all with a ridiculous excuse of why.. needless to say I have transfer all her scripts to a different pharmacy what knows what their doing.

20

I walked into CVS, Palm coast, FL (Belleterre store) went to the kiosk to print my coupons as advertised. Kiosk said I had already printed them. I hadn’t been into a CVS in about a month. I went to the store clerk who told me there was nothing she could do, and that I needed to call the 1-800#. I call the # on my card, I give the agent my phone #, email and CVS card #. She places me on hold, comes back and asks me to confirm the last items I bought. How am I tor remember what I purchased over a month ago and why does this matter? She then places me on hold again and the call disconnects. All this to save a dollar or two on a tube of toothpaste. Hardly worth my time and effort. This is not the first time I have run into issues at CVS. The last time as I recall, I added clipped coupons prior to my visit, only to get to the store and the clerk claims no coupons were added. Conveniently, they have no internet/cell service in the store so I am not able to access my account. A complete waste of time. You probably don’t care, because I’m just one person, but I will no longer shop at CVS. Walgreens will be my go to pharmacy store. I refuse to waste another minute trying to save a buck when I can do so, and save time at another business who doesn’t make you jump through hoops to get their advertised price. Good bye!

20

I have tried 2 times since November to get my Fenofibrate filled at this location were all my other medications are filled...
I keep being told it is on back order but I can driver to another location...

I like to know why it is taking it so long for me to get it at the location near me but other CVS locations can get it???

I have been taking and herbal substitute since I can not get it filled at this location in the dosage my Dr. order???

Thank you,

Charlie Ratliff ll
{216} 577-7929

100

I went to the drive up window at the lenox mass pharmacy around 7 pm when I got there it took person about 5 mins before the lady came to the window she asked for my name so I told her she said my prescription was not ready yet 15mins more so I tried to her why my prescription was not ready yet I tried to tell her I called it in before 4pm that afternoon so I tried to ask her the reason why it was not ready yet all I got was the same answer 15 mins more so tried to ask again while she was on the phone with me she took the phone and slammed it down and then just walked away in a rage got back to what she was doing other person was there doing something she started complaining to her I seen her waiving her arms up and down and telling her something too I'm sure it was not nice what she told her all I could see she was she vary angry this is not a good professional way to take care of your good costumer I come there at least 2 or 3 times a week for me and my sister prescriptions I don't know her name but she is the head boss there she has short blond hair not vary tall and kind of a large woman. Thank you silvia orozco

20

Hello,

I went to the CVS store this evening on 6th and 25th St. to ask for credit on a Vichy product. I did not have the barcode on the item and asked for the credit. The product I wanted to return was Vichy DermaFinish 25 nude. When I applied it, I noticed it was flaking and coming off.
The manger Wale was rude, dismissive and arragant when I asked him to help me. He refused to help me. He said I didn't have the barcode. I told him since he sold the products I could find the barcode for him. He said NO and refused to give me the time of day. I am 79 years old and have been a CVS shopped for many years. I did not appreciate the way he talked to me. He should be spoken to, reprimanded and perhaps have more lessons in customer service lessons, or alternatively another job.

20

On Wednesday December 26; 2018 I had my doctor call in a refill for my maintenance medication, medformin. I waited for notification from the pharmacy located on Franklin St, but it never came. I called my doctor the next day first to see if the prescription had been called; it had. So I call the pharmacy. As it turns out, they had received the prescription but hadn’t filled it because there was a problem with my insurance. My employer had changed carriers in December, so they did not have the new insurance. Okay, all well and good, but why wasn’t I contacted? The pharmacist that answered said I am sure we sent you a text and I equally sure they had not. I needed the meds so I told him I would bring my in the new insurance. At about 5:00 I arrive at the pharmacy. The prescription still is not filled, ( I am assuming that’s because you all don’t take cash.), and it takes them about 20 minutes to process the new carrier. A pharmacy tech fills the prescription puts it on the counter and walks away. I am told to stand in line, ( I had step away while they were struggling to enter the insurance). Now I am not happy. I stand in the line I pay, I leave.
So please tell me why the pharmacy called on Saturday Dec. 29 and says to me, “You are out of medformin , would you like us contact your doctor to get it for you?, ( Because now I am a human worth helping now that I have insurance) Incredously, I ask the tech, You can’t see I picked up my meds on Thursday? And she says, Yes I can see you picked up on Thursday, but that was 750 ml and this one is 500 ml. This concerns me. Your techs don’t realize that the dosage was the same, and there little chance that any dr would prescribe 750 ml and 500 ml twice daily, Also, my prescription SHOULD have always been for 750 ml. My doctor is looking into who’s error this is, as the lower dosage affected my A1C.

20

I have to use CVS not by choice but insurance mandated. The pharmacy in Paris, Texas on Lamar Ave. apparently needs more education & someone to answer their phone. First of all, our scrips are on auto refill. They fill one's we don't need yet & don't fill the ones we need. I have spoken to them about this but they always seem to blame someone else. Every time I try to call & speak to someone, I am on hold for 30 min. or longer. I tried just yesterday multiple times to talk with someone & stayed on hold a min. of 20 min. & max 30 min. & finally hung up. This is not the first time either. I usually end up having to drive over there which is 25 miles one way for me. I know sometimes there is a mix up with refills but can they at least answer the phone when I need to speak with them. I would appreciate your help.

Thank you very much!!!

20

I when to fill my Pharmacy and they stated i had no more refills. My sister-in -law called for me and they told her it's inactive. this is the 2nd time this has happen to me from them. I just just go this filled the 1st time on Nov 2 2018 and have 5 refills left. Can't some one keep their fingers off the button from cnl this out. This Doctor will not refill them FAX I only see him every 6 months. I hart to get an appt with him. How are you yes you going to response this? I am taking this to social media and the new stations. This will get resolved. here is my info Drug # is 872563 Goth shank 704-498-4854.

20

My wife and I use this particular location due to two reasons:

1. It's the closest location to our home.

2. CVS is the preferred provider for our Part D Insurance

I really have no complaints about the staff of this location except for the pharmacy. Employees other than pharmacy have always been courteous and are eager to offer assistance.

A different story emerges regarding the pharmacy staff. They are arrogant, disrespectful and downright rude to customers. My wife and I have witnessed numerous occasions when customers [especially elderly] have fallen victim to their wrath. They seem quite content to engage with each other until a stupid customer chooses to interrupt their social hour. If CVS doesn't make use of secret shoppers, I would recommend you take a hard look at possibly securing those services.
The reputation of that pharmacy staff members is well known to physician nurses since the mention of the location we use for prescriptions always generates a comment when they too have received the same sort of treatment and other patients have shared the same problems with them.
We don't expect that anything will come from this complaint. You are not allowed to use my name in any of your inquiries with the staff at the pharmacy since that will probably contribute to further problems with them. Once the holidays are behind us, I plan to take action of my own by first asking my Part D provider to consider use of another drug chain. Secondly, we will move from that location even though it would be a longer drive. Rating my experience is limited to a scale of 1 to 5 stars. In this instance you should offer zero as an option. Thanks for reading my complaint.

Again, you are NOT AUTHORIZED to use my name in addressing this complaint with the pharmacy staff at that location.

20

Today was the second time I went to several CVS stores for an advertised item (Physicians Formula lip gloss) only to be told they were not one of the "select stores" to get this item!! First time this happened was a advertised Black Friday special for the same item....again went to several stores from Detroit, to Ann Arbor, to Brighton and then Howell and non of the stores had the item. I was on my way home so stopped at every CVS store I passed!! No luck and was given the same story. Again this happened today, but only went to Howell, and two Brighton stores. Frustrating when the ad comes out and non of the stores have the item or said they just got a few!!! Not sure if this is a CVS problem or Physicians Formula problem, but this isn't the first time the stores didn't have the item I was looking for in the store. I also had a 35% coupon to use on the item, but, of course, couldn't use that since they didn't have the item so I lost all the way around. Wanted this item for stocking stuffers for my 3 granddaughters and have been trying to get it for over a month now. Probably won't hear from you about this problem, but seriously considering changing my drug store to Walgreens!!!

20

Called store #09535 for a refill of Bupropion HSR on12-2-18, auto refill. Heard nothing, Rx ran out 12-9-18. Called pharmacy, was told they had Rx would fill that day 12-10-18. Picked up Rx $15.00 normal cost, but instead of 90 days I was given 80 days. Asked pharmacy tech why short 20 pills? Told that they filled Rx with what was available, 160 pills not the script amount of 180. I paid for 180 but was told they were out. I asked if when their supply comes in could they let me know to pick up remaining 20 pills. Answer, NO!!! They could not just give me the balance because my insurance would not cover it. That I would have to wait till the next refill. OK, so I have to go without my medication for the last 10 days of my Rx???? That puts me at risk not taking my meds. I called my Insurance company OPTUM and asked what to do. My representative was furious and told me the pharmacy clerk was WRONG. I am entitled to the 20 pills WITHOUT paying more and no call to the insurance was necessary. My rep Mary, ID#33906561905, called the pharmacy but the Teck Jess told her they don't do that. I have to wait till the pills ran out. WHAT NOW? Optum is filing complaint for me. SUGGESTIONS???? I am very angry, have never had this kind of RUDE service from CVS. I want an answer, and the balance of my RX. Please help me.

20

In the headline news - CVS employee fired for tackling man who allegedly attempted to rob pharmacy: 'We're not allowed to fight back' - Why doesn’t CVS put up a big sign, Come Rob us, take what you want. Our employees are not allowed to resist. Careful what you wish for, CVS!
I have been a faithful CVS customer for many years now, but after reading this article, where you fired the employee AND the pharmacist, I am no longer going to shop at CVS. CVS has a long history of a lack of common sense due to poorly trained management who follow only checklists and do not evaluate or determine courses of action and reaction. We all understand why they say do not attack the attacker...safety, However, each situation lays out differently. The reaction of the employee was for fear of the safety of the store's pharmacist. Everyone should evaluate the values of the management of this company. Zac Phillips is too good to work at CVS! Your stock WILL suffer! FOOLS!!

20

Manager at store#2790 refused to honor a valid CVS coupon for vitamins. I talked to a rep last Thursday 12/6. A regional manager, Patrick Carroll, was suppose to follow up.
I have not received any further contact.

20

I take the same drug two different strengths alternating each day. CVS could never get it right and I was having to go fill my prescriptions every other week. My doctor and I decided to change to a different pharmacy. Then, CVS filled a prescription for the generic brand of the drug without a prescription to do so. I have to use the name brand. This is messing up me being able to fill my prescription at another pharmacy, since it is showing that I picked up the prescription at CVS, which I did not. I have contacted CVS twice and the person I have spoken to has been both rude and unwilling to help.

20

When I receive promotional ads some are addressed to someone named John. There is no John on my CVS account or email address. Please
check for fraud on my account.

20

I am 82 years old. I fell Wednesday Nov. 28. I needed to go to the emergency room for stitches in the palm of my hand. I was given a prescription for an antibiotic and so I stopped by my local CVS in Nashville, Indiana. I told the person who took my prescription that I had people waiting for me in the car. She said it would be 15 to 20 minutes. I noticed in the waiting area only one person an elderly man. We both waited in excess of 30 minutes. I was miserable. In a lot of pain. My son who was waiting for me came in to see what was taking so long. At this point the elderly gentleman went up to the register to ask about his prescription and sure enough they were done just sitting on the shelf. My son then ask about my prescription and sure enough it was also ready just sitting on the shelf. Why doesn't CVS care enough about customers to call their name when their script is ready? Every other pharmacy does.

20

I had been waiting for weeks to get my daily needed medications from CVS pharmacy. I was told each time I came in to pick them up that I could not get them because I don't have insurance or insurance wont pay. This was not true . I was made to believe I did something wrong and I am responsible for them not being able to give me my prescriptions. This was not true . I should have been able to pick up my meds the first time I came in there for them in early November before the medication gets out of my system . As time went by without my blood pressure pills and heart medication , I felt and still fill my body shutting down. After the first complaint to the CVS complaint center just before thanksgiving, another two days went by before I could pick some of them up. Why didn't they give me all my meds when I came in there ,so sarcastic to me. So belittling and degrading to me . I have no strength to argue with anyone . I only wanted to live .I know I wont live long without them. It was on Friday November 23, that I finally got some of the medications. Although I was glad to get even the meds they would give to me after those meds got out of my system ,its been a nightmare trying to get them back into my system. Headaches, uncontrollable shaking , diarrhea , chest pain, blurred vision , vomiting and more. I shouldn't have to go through this . I did nothing wrong to deserve this. I am so hurt that I would have to be destroyed like this . This is not fair. I did nothing wrong to deserve a slow humiliating death like this.

20

i went in today to buy some stuff at around 8:00 am on 11-29-2018 this pharmacy is located on plumb st right by s.virginia st in reno nv. the cashier was taken in vendors and asked me to wait I thought she might be almost done so I waited but she kept on with that vendor even when the vendor told her he still had another invoice she started scanning that invoice too the whole time I am still waiting at the counter to purchase the stuff i had come for. now i have worked in retail before and i know that is bad customer service i also know that you don't make a customer wait and that includes that vendor cvs was that vendor customer. so i know what is good customer service so i left and went to walgreens now i wouldn't normally complain but this is not my first time at that store and not the first time that happened thank you for listening i hope you can fix this so i can go back to this store my # is 775-357-2136 i look forward to a phone call to retrify this thank you sherry smith

20

Concerning the vcvs on riverside drive in johnson city ny.almost every time i go there i have to hunt down someone to check me out.They are not even in the area at all many times.it is really bad and makes me very angry!!!!!

20

I continually have problems filling prescriptions. I receive text messages saying prescription is ready and it’s not when I go to pick up even hours later. When script is dropped off and promised in a certain time it is rarely ready and persons shrug their shoulders and say we are very busy. I may take my business els-ware!

20

I had called your main cvs customer number awhile back and never was sent my rewards that was promised me. I had been sick in the hospital
in may and I had $11 in extra bucks plus other cvs coupons and when I went to cvs to use them they would not honor them because they expired which they said was the policy. Customer service said they would send me new ones and I never received them. Now this time I thought maybe I would get better results if I emailed you about this new situation that maybe I would get results. This time I lost my coupon envelope with all my cvs coupons and most importantly my extra bucks rewards totaling $18! You can look back and see that none of these were used as you need my extra bucks card which they did not have access to. I hope you will be able to send me the money that is due me. I am a very good customer and I do love cvs. Also I have no complaints about the cvs here. They treat me well. My extra care card is 9 12065 42156 3. Would appreciate hearing from you soon. Thanks!

20

I understand there is an opioid epidemic. However, I absolutely did not deserve the rude behavior of the pharmacist when I tried to get my prescription for a narcotic filled today. I have been sick for 2 weeks with pneumonia which has left me with pleurisy in my lower left lobe of my lung. Not that this was any of the pharmacists business but he asked why was I getting this medicine, stated I would need to see a specialist before he would fill anymore medicine of this type and then rather than attempt to fill the prescription in a timely manner, he states the prescription won't be ready for 3 hours. I want to add that I had been in the hospital for 2 days with this problem and when discharged was given the same medicine with a quantity of 12 that if taken as prescribed would have lasted 3 days, mine lasted 5. I absolutely do understand about the drug crisis in our country but feeling like I was lumped into an addict category was absolutely not necessary. I would like to add that if HCA Corporation did not have a prescription contract with CVS, I would never do business there. A pharmacist has a job and that is to fill prescriptions that a licensed physician has written. If they want to be a drug counselor, I suggest they change their line of work. The pharmacy in question is located at 1301 N. Dixie Hwy, West Palm Beach FL. The time this occurred was at 0915.

20

11/26/2018- I was contacted by CVS pharmacy stating all eprescriptions needed my supervising MD's DEA number. This was applied to each prescription.
I was contacted by my patient that he was waiting x 2. 5 hours for his prescription at the pharmacy because the prescriptions has been sent in incorrectly x 2.
I had not been contacted by the pharmacy or the pharmacist.
I called to speak with the pharmacist and spoke to Kisha Bartholemeu. SHe was not very helpful and very condescending about how to get the problem resolved.
she stated all of cvs has implemented a new system and they could only fill my controlled substance prescription with the box. The prescriptions had all been placed with my supervising physician and his dea number in the directions for the medications. She stated she could not use this and was not going to fill these prescriptions.
When I asked her how long she has worked for cvs she states that is none of your business.....

I don't appreciate poor customer service from a professional.....

20

Very disappointed. Three trips, still no CVS gift cards! No boxed Christmas cards, no fleece blankets for me to give to the animal shelter. Lately not much of anything about except CANDY! Told one of the many different daily managers, she replied, "there's another CVS on Fresh Pond Road! Why would I get in the car and drive to that store when I can walk two blocks away from my house! We need this store! What's going on? Maybe it they had the same manager on a daily basis, they'd be able to keep on top of things and things would be better. Thank you for your time.

20

I received a 30% coupon in the mail. I went on a shopping trip to my local CVS in North Wildwood, NJ on 11/21/2018. I have used these coupons before & they were wonderful opportunities to stock up on items. Apparently, calculating the 30% is now only on non-sale items a result, I paid almost $10.00 more than I would have if I did NOT use the coupon. I am attaching the receipt for your inspection. May I suggest that you allow sale items that are less than the coupon-discounted price be excluded from the 30%-off-original-price. For someone like me, that would have saved a lot of money. I'm thinking of returning the items which cost me more using the coupon than not; but my time is valuable and I would only be doing it because I am so angry. Kindly respond so I don't think that CVS is just another chasing-profit-over-people chain store

20

Today I was refused a Vaccine, was told my insurance company was the issue. Left your store and went to Rite Aid and had no problem getting my Vaccine. this tells me there is a problem at your Grensburg store, zip code 15601.

20

Today at 8 a.m. we entered the Poulsbo, Wa. CVS store. First customers in the door by the way. So, going to get the coffee that is on sale for K-Cups, there are NO products on the shelf. I am so discussed with this store. NEVER has the sale products we are looking for from the ads. I've been in there at least monthly to shop and only a limited number of products are even on the shelves. I can see why the parking lot is empty most of the time when I drive past.

If the sale add comes out on Sunday at 8 a.m. I would think the products would not have been sold out. You can count on me not ever stepping foot in the store again!! If you had a "0" rating then I would have clicked that. I will take our business to Rite-Aide, Wal-Mart, Safeway and Walgreens. I sure feel badly for the clerks and manager....they get the brunt end of customers that aren't happy!!

Betty Petersen
PO Box 443
Suquamish, WA. 98392

40

Practically every month there is a delay with refilling one of my prescriptions, specifically Protonix. I have a yellow dye allergy and can only take the white or pink pills that have to be special ordered every month. To better meet my needs, I think that the order should be placed very early. Other meds are filled in a timely fashion. The thing that pisses me off the most is super expensive medications like Carafate and Janumet are filled regardless of me repeatedly taking them off of automatic refill, calling in and repeatedly telling the pharmacy not to fill it, and speaking to individuals in person telling them not to fill these medications until I request a refill. I know there is an enormous greed for money, but it's unethical to ignore my requests regarding these medications every time they are "ready for refill" just so CVS can make a profit. I also informed CVS that I would be leaving town on Wednesday, November 14, 2018, which is why they got two of my other medications ready quickly. Because of this unnecessary delay, my trip is delayed and may not happen at all as I'm depending on them to get this medication I should already have. I have chronic asthma and cannot be running back and forth especially in this dangerouse smokey air to retrieve medication every other day. I have severe acid reflux and cannot suddenly stop this proton pump inhibitor just because CVS doesn't think ALL prescriptions are important. If I have any stomach related issues as a result of CVS's negligence in not filling my medication before I run out, I will pursue legal actions.

20

Should CVS and clinics work together interdisciplinarily?

This is my second time that I experienced being stuck between CVS and my clinic. A few weeks ago, my prescription for special CVS was sent to the Sequoia Station Redwood city mistakenly. Instead of calling my clinic to inform them to send the prescription correctly, employees at Sequoia Station RW shirk their responsibilities to patients. Then I had to write an email to my clinic. My clinic just said that they have sent out their prescriptions. After calls and emails between CVS and clinic, I finally had my medication.

Last Saturday, I gave up my request of filling my medication. I was told that I can pick it up on the next day. My husband came to the Sequoia Station today and he was told that the medication can be filled up in 20 days. The employees did not voluntarily call the clinic to clarify the dosage I needed; as prescribed by my doctor, I have been injecting three times the typical dosage. Should the Pharmacy and the clinics talk to each other when problems happen? Why as a patient I have to stand between the mistakes of the clinic and CVS ignorance?
I wish that CVs and clinic train their personnel frequently and correctly how to do their jobs.

20

On 11.9.2018 my husband Larry Osburn, went to have a script filled for a replacement freestyle libre at the CVS on Rowan Rd and Rt. 54. Megan approached and complained she did not know how to do the free replacement and huffed in disgust over having to fill this script. Another tech approached and was able to assist my husband with professionalism. Normally, when we are at this CVS we have a great experience. If Megan is in customer service for CVS, she does not belong in this position

20

CVS 118 Main St. Liberty SC is where I get prescription medicines. I had 2 refills in early October, 2018 and the other 8 medicines refilled on October 18, 2018. Ever since, I got these refills (all but one was for 90 days) CVS Liberty's computer has been calling me every day telling me that I have a medicine needing to be refilled or wanting me to put my medicines on automatic refill. I have never and will never put these on automatic. You need to find out what is wrong with CVS Liberty's computer and fix it.

PS CVS Liberty SC can't seem to keep me wife's prescriptions straight either.
If things do not improve very soon you will be losing three(3) customers ( Robert Myers, Mary Myers, Alex Myers)

100

I was trying to pick up a prescription for your store on 1204 E Lufkin Ave, Lufkin Tx. on November 11, 2018, while
encountered one of the ruddiest clerks in your pharmacy department that I am amazed how little she appreciates
a good job with a wonderful store. I had gone to your store on Wednesday November 7th in the afternoon because the other CVS on Frank Street checked and the store on Lufkin Ave had in stock the medication my bipolar son needed was in stock, and the prescription said name brand only. Dr Buttar was the Doctor.

The clerk was a black lady who has a real attitude and superiority complex. She glared at me, tried to intimidate me with another white clerk
looked on with unbelief. I explained the other store sent me and asked to see the prescription which she would not show me. The reason I wanted to see it was because she wanted me to take a sunstitute but my son cannot take the subsitutes as this store has made me before get a fax from
my doctor before. I am a senior and have had CVS for many many years,But talking to other friends they told me preferred Walgreens because of the personnel at CVS, No one should be subjugated to those kind of insults. Just thought you should know as you are losing a good customer.
Raising eyebrows and haughy attitudes have no place in a pharmacy ,Insults we dont have to endure as you do have competition.
I tried to find the store manager but the employees were in a group discussion and I waited for a while but then left. I am not predujudice, as many of my friends are multi nationalities. I am a Christain but think you should know respect cost one nothing, but disrespect can cost the company
who pays then loss of good customers. Thank you. Hope you consider having her evaluated and talk to those who work with her as the
were not pleased with her demeaner. The pharmist was so nice and told me he would fill the prescription and text me . I will only go to the drive
in window to pick it up. Thank you . I have owned several companies and never toloerated attitudes that were a reflection on the company.
Ny sons name is Richard C Adkinson, date of birth 3-17-65, for your reference. I don't have the copy of the prescription as she would not give
it to me. I am my sons guardian as he does not always understand except that he has to have name brand. She said she could not and would
not give me copy of the prescription. I explained it was dropped off by his driver who forgot to bring it to me. I am very inconvenienced by having to go back to the other store to get it. My time is important too.
I sincerely believe in customer service. Your other employees are very good. They say, " May I help you", they smile, they listen, and they
say thank you . They don't leer and insult. It is obvious that she was in a racist combative mode.

Thank you.

Sandy Sparks
4410 Hwy 59 N
Lufkin, Texas 7590
713 793 5088

20

On Nov.6 went in to pick up medicine had a conversation with associate about medicines I wasn't taking and to have them remove from list. On arriving home I look in bag to find one of the meds I had taken off. Return to store to inform them of error Pharmacist inform me that its my fault that I received wrong medicine. Pharmacist name Shenna doesn't know that you can remove unwanted medicine thru your computer system and told me I was impossible to do that. She apparently needs some retraining. And manger on that shift wouldn't give me her full name to put in report and I thought that was wrong. Unprofessional all the way around

20

Medications out of stock, come back tomorrow. Opt for automatic prescription refill, get placed on phone list for multiple phone calls each week for advertising (harassment) purposes, no other benefit. Pharmacist assumes that they are better educated and talk down to the customer, Cashier determines that since you are reading the agreement form before signing that you are confused/senile/stupid and uses baby-talk to communicate. Medications are miscounted/shorted to require more trips to pharmacy to encourage more purchases, Trips to local doctor's offices include discussions with other patients and receptionists concerning how horrible and frustrating it is to fill prescriptions at CVS. Talk to store manager concerning problems, receive politically correct groomed response that they are sorry and will address situation (resulting in no change to future visits). Call 1-800-SHOP-CVS on multiple occasions to polite individual who states that an area manager will call to discuss problem which is followed by lead pharmacist at problem store calling to cover for their own protection (will something be done??? Doubt it! Nothing has been corrected over the last 6 to 8 years). Only TWO successful, pleasant experiences during the 6 to 8 years (pleasant - referring only that I received the medications requested and the cashier/clerk did not insult or harass me, whether it was correctly counted - yet to be determined), CVS negotiated a sweet deal with my former employer (I am retired now), which locks me in, for now, to a frustrating, infuriating situation. As for the free consulting service, having a monotone voice reading a script that "all diabetics will eventually be subject to limb amputation and organ failure" is not a helpful service, and asking questions is only answered by "you will need to speak with your family physician" is a complete waste of time. I do not wish to be randomly called during dinner to listen to 30 minutes of unresponsive monotone gloom and doom. It appears that the goal of CVS is to force me to make repeated trips to their store to buy products other than my prescriptions (accomplished by not filling my prescriptions, miscounting, claiming the doctor needs to update the prescription, calling me will the latest sale item, not having the prescription ready after 3 hours when they offered that it would be ready in one hour). What is my recourse??? Evidently nothing!! I have been enduring the harassment for years!!! I am glad that the old pharmacist that started this FIGHT has finally retired!!!

20

since you cut back on help in the northampton,ma. store on king st. in the drug store, you service really SUCKS! can not get prescriptions filled on time and that their always wrong! when you go pick them up ,theres a 15 to 20 minute wait , even tho they were called in to be order week before! HIRE more help and get your ass out of your head!

20

ON OCT 26TH 2018 I VISITED YOUR CVS PHARMACY#3106(1625 FORACKER ROAD)TO HAVE MY PRESCIPTION FILLED WHICH I HAD JUST RECEIVED FROM MY DOCTOR.I HANDED MY PRESCIPTION IN AT THE COUNTER AND SAT DOWN WAITING FOR IT TO BE FILLED,AFTER ABOUT 10 MINS I WAS TOLD THAT ONE OF THE MEDICATIONS WAS OUT OF STOCK(XTAMPZAER).I WAS NEVER TOLD THAT THE MEDICATION WAS OUT OF STOCK UNTIL 10 MINS LATER.WONDERING WHAT WAS HAPPENING,I WAS TOLD BY THE PHARMACIST THAT THE ONE MEDICATION COULD NOT BE GIVEN WITHOUT THE OTHER,I LEFT THE CVS TRYING TO GET THE MEDICATION FILLED ELSEWHERE BUT COULD NOT FIND THE MEDICATION.I CALLED MY DOCTOR AND EXPLAINED THE SITUATION AND THEY TOLD ME TO RESPOND BACK TO THE CVS PHARMACY,ONCE THERE I SPOKE TO THE PHARMACIST AND HE STATED THAT ONE OF THE PRESCIPTIONS COULD BE FILLED(HYDROCODONE).THE TECH AT THE REGISTER TOLD ME THAT BOTH MEDS WOULD COST$15.00.BUT INSTEAD OF RECEIVING BOTH MEDICATIONS I ONLY RECIEVED THE ONE MEDICATION(HYDROCODONE),I OVER HEARD THAT THE MEDICATION (XTAMPZAER) WAS JUST THERE ,FOR SOME UNKNOWN REASON I WAS PASSED OVER IN GETTING THIS MEDICATION?THE TWO MEDICATIONS ARE FOR CHRONIC PAIN AND I NEED THE MEDICATION.I FEEL IT VERY DISTURBING THAT PHARMASITS PICK AND CHOOSE WHO CAN AND CAN NOT GET PAIN MEDICATIONS.ALSO ME AND MY HUSBAND HAD TO DRIVE AROUND FLORIDA TRYING TO FIND THIS MEDICATION THAT WAS AT THIS LOCATION ALL ALONG?WHY WAS I NOT GIVEN THIS MEDICATION?VERY DISTURBING AND DISHONEST PRACTICE YOUR PHARMACY IS INVOLVED IN,PICKING AND CHOOSING WHO GETS MEDS AND WHO DOES NOT. WILL BE CONTACING THE CONSUMER AFFAIRS COMMISSION ABOUT THIS MATTER.

40

Visited CVS Pharmacy today to pick up prescription for my husband, Luke, following a call from the pharmacy on Monday to tell me the prescription was ready. There was nothing ready. Only one of the three-packs of Advair was available. Since my husband needed the Ardvair in a few days, I was advised to take just one and pick up the rest later in the week. However, on checking out, I was charged $95.00 for one. The previous time I picked up this prescription it cost $196 for three, meaning I would now have to pay about $300 for three. Unacceptable. On the advice of the Pharmacist I agreed to wait until CVS could obtain one from another pharmacy - the nearest alternative CVS is far from my home. I now await a call to tell me I can pick up the full order. (Survey ID 2461 5185 5650 376 28).

I was helped by William, who went to great lengths to assist me.The Pharmacist on duty was also helpful - or as helpful as he could be in the situation. Stars only for their help.

Why aren't the shelves in this particular pharmacy checked to ensure all items are available. I had occasion to purchase Ensure for my husband to week ago. The shelf held only a few and no Milk Chocolate or Vanilla which my husband prefers, and no multi packs. The Manager disappeared for a while, supposedly trying to find some for me. He did not return, and the next thing I knew he was at the front door counter assisting other shoppers. Obviously, as is often the case, not enough help. I returned a week later - same situation. Again I spoke to the Manager. On my visit today, I did not check the shelf. Some time ago I tried to purchase Zantec - none on the shelf.

20

I CALLED IN A REFILL FOR A SCRIPT THAT HAD NO REFILLS LEFT, MACHINE SAID IT WOULD BE READY BY TODAY...HADNT HEARD SO I CALLED ...SPOKE TO PHARMACY AND WAS TOLD DOCTORS OFFICE HADNT RESPONDED...CALLED DOCTORS OFFICE.., THEY CHECKEDTHEIR RECORDS...NEVER GOT A REQUEST FROM CVS... THIS HAS HAPPENED ON ATLEAST 3 OTHER TIMES...SERIOUSLY THINKING ABOUT CHANGING TO ANOTHER PHARMACY. I ASKED THE PHARMACY TO CONTACT DOCTOR AND WAS RUDELY TOLD I HAD TO DO IT BECAUSE THEY ALREADY HAD. NOT HAPPY!!!!!

20

I received an email yesterday for a $5.00 off coupon. I had it sent to my extra care card. I had no intent on going to CVS today but because I received the coupon I went with my friend to use the coupon. I chose a Loreal product because I had a 40% off Loreal coupon also. This transaction should of took a minute to purchase but the supervisor said they could not take the coupon because there was no bar scan code on your coupon which came out of your coupon machine. I printed more coupons from your machine but the $5.00 coupon kept coming out with no bar code. I was told both of your workers are supervisors. Their names our Laura and Deon. Both women. I was told by them to call your CVS number. Which I did at the store. Total time I spent on my phone was 45 minutes in your store. Total time in your store 1 hour. Trying to get my $5.00 off coupon to no avail. I spoke with Whitney at your customer service number. She told me. She wanted to talk to the supervisor. I told the both supervisors and the supervisor said she could not talk to her. Laura and Deon said for customer service to call them. Whitney from customer service said She was not allowed to talk to them. Whitney from customer service said She could send me $5.00 extra bucks to my card but it would take up to 4 hours for me to receive the coupon. I said now you want me to wait or come back in 4 hours. She said yes. These people are not in touch with the customers. Like I have nothing better to do then wait 4 hours now. And by the way Its past 4 hours and I never received the $5.00 extra bucks as promised. Laura from CVS said they are losing CVS customers because of these problems with the coupons and then when I mentioned that She retracted and said she never said that. Unless this is rectified and resolve with a gift card for all my trouble today. You have lost two customers me and my friend. I have been a long time loyal customer for decades. I feel as a customer. They are disrespecting me and my friend and treating us like our time is nothing. Remember this transaction should of taken a minute. This has effected my whole day. I don't like that you altered my day in such negative way. I believe those supervisors could of over rided that coupon with the number to the left that was on that $5.00 off coupon. I don't know if this was a prejudice thing because your one supervisor Laura was yelling in spanish. I hope not. Contact me. I will only talk to one of your corporate headquarters person.

20

Dnoctor faxed perscripion wensday checked wedsday night went to drive through they said come back in 15 minutes came back after 30 minutes

still wasn't ready asked them to call no call Thursday Friday morning still wasn't ready worst service I have ever seen Pharmist said people have waited longer than3 days please do not send me any more of your garbage and lies on the enternet onily reason you get 1star is the onily way could

complain minus 5 stars cvs pahrump

20

Went to CVS pharmacy in Franklin KY on Tuesday October 16 to pick up my blood pressure medicine.Was told they was out waited till Thursday October 18 went back to pharmancy was told still out of my blood pressure medicine have brrn out of my medicine since Tuesday the 16.Was told it would be there Friday 19 so i went back to pharmancy on Friday guess what no blood pressure medicine they say it will be Monday I live in a different county and have to work still have to use this pharmancy.So i have a doctor appointment on Monday just as soon as i get off work so can't pick up medicine if it is ready.Not getting my hopes up to much im sure other people use the same medicine as i do .Who is going to be responsiblle if something happens to someone.

20

On Sunday 10/14/18, your store at 206-09 Linden blvd Cambria hts, ny 11429 was scheduled to open the pharmacy at 9am. At 9: 15 the pharmacy's with the only key arrived and was rude to several customers waiting on line and indicated that he was not concerned with his lateness
or our wait. This store is dirty upon opening and management is sub-par. If prescription are complete (short) the customer is not always informed.

20

Yesterday around 2:21 I went into store to get new eye prescription. Upon finding out the drops was much higher then the prescription I was taken and told Dr. not to fill until I contacted my eye doctor again. Went home and call only to find by doctor yes med should be $30.00 for 3 bottles not $30.00 each. I called the Pharmacy back talked to David which I recognize his voice from seeing in the store before and proceed to tell him what Dr. had told me about the medications. DAVID yelled at me like I was a DOG. He yelled saying he does not know why these doctors are telling patients the cost of medicine and that they should not be. He still yelling - your medication is $30.00 for 1 bottle and not 3. I was in shock that all is said was "Thank You". I waited until I calmed down and spoke to another guy name David put in complaint & he promise that Spv. will call be back today which I have not gotten which I would have expected by name. Thank you Jeanetta

20

To Leadership and the Board of Directors for CVS. Store is located at 2532 E. Main St. Columbus, Ohio 43209. On or about September 25th I had the most disrespectful, in humane, prejudice and to some extent racist experience ever in all my years dealing with CVS. From reading your website and other customer comments which are mainly complaints I too will add to the hundreds CVS has received just on CVS.COM Website. I still must check the BBB and other Social Media Sites around the Nation. I see I am not the only one that has suffered from the breaking of CVS’ Code of Conduct, Corporate Integrity Agreement Policy, Diversity and Ethics and Human Rights Policies and Procedures per CVS’ own mandate. Upon reading CVS’ own Code of Conduct, Corporate Integrity Agreement, Diversity and Ethics and Human Rights own mandate and Policy and Procedures it seems as if CVS enjoys practicing the opposite especially for people of color and who are not white or caucasian.Is this the type of culture you are breeding in your store employees? My thought process is to exhaust all of my efforts in trying to resolve this is issue and to get answers I have initially asked the store manager, the District Leader REX, and Regional Leader Sarita before any Civil matter is brought up. CVS employees hired for these positions need to be let go or demoted or be involved in continuous training so CVS does not receive any more black eyes. Additional training is definitely needed and not just at the Bexley location. They need Cultural and Diversity training on top of some sort of Communications course when conversing with customers who have been going to CVS for years.
On or about September 26th, 2018 at 3:45PM I had an office visit with one of my Pain Doctors Dr. Jennifer Sullivan at the Riverside Office Location. I explained my situation with Dr. Sullivan (which I will no longer share due to HIPPA Privacy Act with the Pharmacy Techs and Pharmacist. I used to do this but will no longer moving forward). Dr. Sullivan agreed to fill my Pain Medication (Oxycodone 10 MG) 2 days early due to a very severe pain ailment which I just had surgery for October 5, 2018. The reason she did this as a favor for me is because I do not have a history of filling RX early and because I do everything my Pain Doctors say especially when it comes to taking Opiod pain rx. I have Long story short Dr Sullivan had her staff call in my pain medication and okayed it for me to pick up early, however when I called CVS to see how long it would take to pick up my Allergy RX, my Gabapentin, Epipen, and Oxycodone I was told (3) three were able to pick up in an hour or so but that my Oxycodone was denied by Dr. Sullivan. This seems to be a common occurrence so I have learned to always call CVS to make sure they have my proper Prescriptions and to receive time of pick up. I turned around and went back to the office as my pain doctors office was closing. I was able to catch Dr Sullivan and her receptionists and staff on hand. I explained how the CVS Pharmacist told me that she (Dr. Jennifer Sullivan) denied my refill for my Oxycodone. Dr. Sullivan told me that is not correct and that she would call personally to make sure the CVS Pharmacist knew it was okay to fill (2) two days early. So I thanked her again and left to go to CVS in Bexley. Now mind you my blood pressure is through the roof and my pain levels way past 10 dealing with serious nerve damage issues, a left shoulder injury, herniated discs and wisdom teeth needing extraction. Dr. Jennifer Sullivan told me to my face 3 times that she would do this once because of the pain I was in since she and her partners are the main people in my life I have to help manage my pain. Not a CVS Pharmacist or Pharmacy tech. Their job is to basically count pills and put them in a bottle for the customer. I knew nothing about a law where a Pharmacist could override a Doctors request even though a Pharmacist is not a Doctor nor do they sit in on visits. I am seeking to also get that law amended as we speak. Pharmacist have a license I understand, however they are not doctors or nurses and Pharmacist do not have a license to lie to the customer/patient.

I arrive to CVS Bexley and am told by one of the Pharmacy Techs on duty (Desiree) that only (3) Prescriptions are ready for pick up and that my Oxycodone was in verification. After waiting for 15 minutes at the drop off area I was told by that male Pharmacy Tech that my Oxycodone was denied. I asked why? I was told my Dr. Sullivan denied it. I explained that it could not be because I spoke with her two times at the Office and she okayed it for me both times. I asked them - “So what you’re telling me is that my doctor lied to me to my face two times” and all I received was a shoulder shrug from the white male pharmacy tech. I was clearly in pain and upset at this point but I kept my cool. I was never asked about my four day supply of Tramadol my Dentist prescribed me thinking maybe it would help my exposed nerve for my top left tooth where my partial filling fell out a few months earlier. I asked the Pharmacist what the issue was and was told they could not refill it due to the Tramadol and interaction with Oxycodone and that my prescribing doctor denied it. Even though the Tramadol which was way past expired at this point because it was filled September 17, 2018. So doing the math you go from 17, 18, 19, 20, lets say even September 21. How in the world is there concern for drug interaction if there is no drug to interact with? I was so confused and the Pharmacist and Pharmacist tech did not explain any of this to me until the next day and then finally told the TRUTH to me the next day that the Pharmacist OVERRODE MY PAIN DR. JENNIFER SULLIVAN. Dr. Sullivan did not lie to me as CVS Pharmacist and Tech led me to believe. I took certain steps and drastic measures and almost could have ruined a great woman and a great doctors career based off of a lie from your employees in the Pharmacy Department told to me. I made a formal complaint, I’ve spoken to REX the District Leader to no avail. This white man had the nerve to tell me how I should and should not feel after explaining everything to him. I told him I feel there was prejudgement going on there so therefore some sort of Prejudice was taking place. He said: “Oh, NO, NO, there’s nothing like that going on there and you should not feel that way buddy.” I replied First we are not friends buddy. Secondly you did not go through this situation so please don’t tell me how I should and shouldn’t feel .” Well needless to say Rex and I spoke on or about Monday and he asked what I wanted him to do about this issue. I was in shocked and appalled. You mean to tell me, REX, that you hold this position (District Leader) and do not know how to correct or lead your team? You seem like you do not any parts of resolving conflicts and complaints? That is just basic business 101 in College I know because I have degrees in Business both Associates and Bachelors, working on a Masters. Rex really seemed clueless or he just didn’t give a damn. So to help REX the District Leader do his job I explained that I would like an answer from the Pharmacy Tech as to why I was lied to by the Pharmacist. The Pharmacy tech Desiree should receive some sort of write up or punishment even though she was just following orders blindly her superior. I wanted to know why if the Pharmacist felt the Tramadol would be an issue then why wasn’t this brought to my attention like a few other times even though the date on TRAMADOL was 9-17-18. It would not overlap my new refill for my Oxycodone at all but this conversation wasn’t had and was not brought up AT ALL. Only the next day after I called (on or about September 27th between 8:30AM - 9:30AM did the truth come out about the Pharmacist on Duty Wednesday, September 26, 2018 OVERRIDING my Pain Doctor and denying my refill. I want to know REX why they lied on my doctor to my face four times and did not uphold their Code of Conduct, Diversity, and Ethics and Humans Policies and Procedures set in place per CVS? I will not go further there is more but this is the main crux of the problem. I will be patiently for some sort of phone or email correspondence from the Leadership of Board of Directors since it seems your Store Managers, District Leaders, and Regional Leaders do not want to hear or entertain customer complaints and want to tell us the paying customer(s) how to feel. I am worried this is not the only time or customer this issue has happened to. I will make sure this does not continue at this much more affluent CVS. I think I was unfairly discriminated against due to my race, age, and disability, and that is awful. I hope to hear from someone with REAL POWER and AUTHORITY by next week. If not I will seek legal recourse for my pain and suffering due to negligence on your employees behalf.

Respectfully Submitted by Delbert (Del) Perry
Phone: (614) 318 - 5603
EMAIL: delperry82@gmail.com

20

Yes I've been a CVS customer for Quite some time now but as of today no longer !! will I spend my hard earned money at an establishement that treat their customers with no respect that are LAZY raise. Their voice roll there eyes so I went to the cvs pharmacy at 1002 busse rd in mount prospect and I encountered the rudest cashier I tryed explaining a insurance situation and asked her if she could call cigna so I wouldn't have to keep repeating myself for the simple fact I just had major surgery two days ago and I'm not feeling well but she didn't want to I mean that is part of her job I don't know what her problem is but I've never had such a horrible encounter with someone that works with sick people .anyway her name is SHWETA her #is1237782 she needs to be held accountable for her very rude conduct it's reprehensible the way I was spoken to Thank you former CVS Customer!!!!!!!!!

20

Request to fill potholes in parking lot of CVS store located at 645 University Dr in Coral Springs, Florida.
We are a county agency and have received the complaint from a motorist named Nicole - (954) 994-
8853. Nicole reports that there is a pothole in front of the parking space in front of the Subway restaurant
located in the plaza. The Broward County Property Appraiser lists CVS as the owner of the plaza. Kindly
contact Nicole to address the issue raised. Your assistance would be greatly appreciated.

E. J. Moore
Broward County Highway & Bridge Maintenance Division
1600 Blount Road, Pompano Beach, FL
(954) 357-6040

60

I have not said anything for a long time until now because I was worried that nobody would believe me or care, OR tell me "Its __________. They make the rules." I have been using CVS #7373 at 3011 N. Main St., Las Cruces, NM 88012, since January 2017. I don't mean to bag on your store or its employees, but I am concerned about the way certain pharmacy employees have spoken to me, treated me and worst of all, lie to me. Because I have a few incidents that I would like to explain, I will start with:
1. In January 2018 my insurance (Molina Centennial) removed my daily pain medication from their formulary and left me no choice but to ask my mother like a child if she could pay for it. She had paid for this medication every month since January 2018 (Methadone HCL 10mg tabs #120/30 day supply). During the course of 2018, I have had to pay out of pocket for the Methadone at different prices every month. Most of the time it was approximately $48.00; another time it was only $6.50. I've also paid $20-$30 dollars also for this medication...which is always the exact same brand and amount, yet I am constantly charged different prices for it. I have been using a CVS pharmacy discount card, but there has been three times since January that when I presented a new pharmacy discount card to help to pay the out of pocket cost for my Methadone-I was told one: "We don't allow people with insurance to use these cards", even though my insurance was NOT covering this medication and I was NOT using my insurance. Two: I was told that if I wanted to use the benefits of my pharmacy discount card that I would have to come inside because they "do not run discount cards at the drive up/pick up window." And three, I once reminded the employee ringing me up that I had a discount card on file, and he told me that he had ran the card...but the price was nearly $48.00--the most expensive cost number for this medication. On August 14, 2018 I went though the drive through pick up to purchase my monthly supply of Methadone and was initially told that it would be around $48.00. Luckily the actual pharmacist was the one helping me and when I presented an 80% off pharmacy discount card good for CVS, even though I was in the drive through, he ran the card for me and lowered my out of pocket cost from approx. $48.00 to $6.30. As I write this complaint I do wish to also mention the times where some of your pharmacy employees are exceptionally helpful and nice. It isn't ALL the time that I use this CVS that I have problems, but when I HAVE had problems, some have interrupted my continuity of care, cost me hundreds of dollars of out of pocket costs that I have had to ask my mother to buy. I have an incurable genetic blood disease called Porphyria, which is extremely painful and I also have some autoimmune disorders that all together cause many symptoms that are usually helped by the variety of prescriptions that my one physician provides as 'palliative care'.
2. I have counted since January 2018, four times one of my schedule 2 or 3 medications was missing a few pills from the bottle. I generally don't count pills, but then some months I was mysteriously coming up short by a day or two of doses. I didn't assume the pharmacy was responsible until I began immediately counting my schedule 2 and 3 medications, and I have found four times 3-4 pills missing from 4 bottles. I called about it the first time I realized this, but of course there is NO WAY I can absolutely prove that I was shorted pills once I left the pharmacy. I'm sorry, but I do not feel comfortable going inside to pick up ANY of my scripts and I rarely do (I use the drive up) and holding up the line to make the pharmacist count my pills in front of me. It also violates my privacy. I shouldn't have to ask anyone to count the pills, it is their JOB to correctly dispense the correct amount of pills. Due to one month of not having two days of my Methadone, I started having withdrawals which triggered a Porphyria attack and I was hospitalized for three days.
3. I have one medication (Dexedrine ER 15mg capsules) that I have trouble getting filled EVERY time I hand it in. I have been told that there wasn't any in stock and I would have to get the pharmacy manager to approve a special order that would take a week or longer to get the medication. That month (June I think) I had to fill this script at Walmart pharmacy (the worst pharmacy ever...you guys are platinum, Walmart is plastic). However, in July 2018 I went through the drive up window to drop off this script, and was told by a female employee that they didn't have it in stock and that it would take a week for it to arrive. I then drove around to 7 pharmacies, ALL of them either didn't have this medication in stock or wouldn't fill it. I finally had no choice but to return to your CVS drive up window and ask this girl to go ahead and please order the medication, weeks wait or not. It was a different female employee who I asked when I handed her the script I she could please order it, and she immediately looked at the script and told me that they did have it in stock. The first time I was there earlier that day, (and it was only about 3 hours I went to try and fill elsewhere...I DOUBT they had just restocked the shelves) I was lied to and told it wasn't available, and then later another employee was happy to fill it. In order to try and avoid the "we don't have this in stock....it will take a week..." I obtained a written script for this medication about seven days early and took it to this CVS to ask to have it ordered so that I would not run out and would have my refill when I needed it. The male employee told me that it was a schedule 2 drug and that they do not order schedule 2 drugs because "The DEA won't let us." I know for a FACT the rules the DEA has for pharmacists and pharmacies, and I know that isn't true. I waited the seven days and hoped that it would be in stock, (this was yesterday the 28th). Lucky it was in stock, but after I waited for about five minutes, the female employee who handled me at the drop off window told me that my insurance wasn't covering it, and she downright said, "they changed their formulary." I started telling her that I have a copy of my formulary and it is in fact, on the formulary. The pharmacist on duty (this was CVS #7373-male pharmacist working at 8:30AM) overheard and took a second look at my script. The girl had entered in the wrong dosing instructions for my medication and so therefore my insurance denied the claim. Lucky your nice pharmacist showed her that she'd made an error reading the dosing instructions and he busted out my prescription in ten minutes. So it wasn't all bad, but I am TIRED of being lied to. My experience is different with EVERY different pharmacy employee and pharmacist that I deal with. Some employees have made snide comments to me about how "Nobody should be taking this much medication unless they are dying." Well guess what, I AM DYING!!! My prognosis is extremely poor. A year, maybe two. All I want is to stop being discriminated against because of the medications I am prescribed. Look, I don't like taking them more than the next person, but they manage to aid in the discomfort that I am in 24/7. They give me my quality of life.
4. One night at about 2AM I was in real pain and it was time for me to refill my Morphine prescription. Your CVS #7373 is a 24 hour pharmacy. I NEVER have seen ANY signs that you don't fill schedule 2 medications between certain hours, yet your pharmacist rudely turned me away and told me "this medication is locked up and we don't fill schedule 2 medications until 10AM." I have also been made to wait to be able to have my pain medication when even though it was already paid for, processed and ready to go...because it was like 1:15AM I was refused my medication and made to wait until 9AM for my medication. I can't express enough how long 8 hours feels when your pain level is a 9/10. All I would like is for you guys to know that certain employees are being lazy and lying to me, their customer so that they don't have to do their job. That, and some of them mistreat me it seems because of what I am being prescribed. I still plan on using your pharmacy. Despite these issues I remain your loyal customer. I hope these issues get noticed. Thank you for your time.
-Maria Anne Kinney
(575) 405-2268
cookiem1313@msn.com

20

I have been asking , calling & emailing for OVER a year now about the labels on your prescription bottles. you can't take them off ! can't you people use a label that will peel off easily ? find out who Wallgreens uses & get them labels. my GF uses Wallgreens & them labels peel right off. there are a lot of uses for them old bottles. the're also not as good to use if the labels don't peel off & they are all sticky when you do get the labels off. it's 2018 WAKE UP CVS !

20

I was charged twice for the same purchases at my local CVS store yesterday. From the two debits ($82.62 and $75,62) I should have received a credit for the $82.62 but my bank does not show the pending credit, and I did not receive a receipt for the refund. The problem was caused by their new computer software from your company (I understand there have had many problems with the new system). The computer problem also caused my credit card to not be accepted for some prescriptions I purchased afterwards. I had to use another card even though I was told by the bank that there was absolutely no problem with the original card WHICH WAS ACCEPTED FOR THE FIRST TWO CHARGES (although the credit does not appear to have gone through on my account).

I also do not like having to wait so long to reach anyone from CVS on the phone from the company, or store. I finally hung up the phone and will try to contact the store manager again this afternoon when he/she gets in. Please note that I have been a CVS customer for at least 40 years up to now.

20

I have been taking Lisinopril for many years. The last time a refill was picked up no one told me that the strength and quantity of the medication had been changed. I am a heart patient and this is used to regulate my heartbeat. Since no one chose to inform me of the change, I continued to take 1 tablet daily as usual. After having to have 2 stents in my Right Coronary Artery, the medication mistake was discovered. Due to the mistake on the pharmacy's part, after the surgery, my blood pressure was too low, and it was then that the mistake was discovered. Therefore, I ended up in the Emergency Room yet again. Something needs to be done to red flag prescriptions that have been altered in one way or another so that patients are aware of the change. I have had pills change size, color and shape over the years due to different manufacturers used so I didn't think anything about the change. Due to this error, I will be taking my business elsewhere.

20

The complaint is about store 3107 a person named Kara that works in the pharmacy.
I tried to get my mothers pain medication prescription filled at store 3107.
I have had it filled there several times. Most of my mothers other medications I have filled
at another CVS in Pt Charlotte, FL. The only reason I have been getting her pain medication
filled at the store in Arcadia, is because the Dr's office is in Arcadia and I work in Arcadia so
when I pick the script up at the Dr's office I take it to the CVS in Arcadia as a matter of convenience.
Because to fill it in Pt Charlotte I have to drive past my parents home have it filled and then drive back
to my parents home. This person named Kara informed me she could not fill the script for me because
I get her other medication filled at a different CVS. I explained to her why I did this. Please remember both
stores that I am dealing with are CVS. Kara told me it looked sketchy , I ask her to repeat herself and she again told me
it looked sketchy . I feel this was very rude and she was stereotyping me. I was doing nothing wrong but if this is
against some made up CVS rule because I have checked the law and it is not against any pharmacy law all she needed to do
was say I need to take it to the other CVS and I would have had no problem with that but when she told me I was being sketchy
she overstepped her grounds. I require a formal apology from Kara or I will take this matter further. I have worked in the same job in the
same town for 32 years, I do not go around doing sketchy things and I do not appreciate being treated in this manner.

Lorri M. Christ
8635581988

20

I've tried for the past two months to get my daughter's ADHD prescription filled at the CVS in our town. The first time they didn't have the medicine and I had to drive 20 miles to a different CVS to get it. This time they still didn't have the medicine and I had to go to a Walgreens who had the medicine, but because we have never used them the Dr. Has to get the insurance company to pay for the medicine.this is not the only time this has happened. I will be changing back to my original pharmacy which is rite aid as soon as she calls the Dr. And gets it changed. This is bad business your store is doing.

20

I am caretaker of my husband Richard Martorelli and his medications. I couldn't figure out why we were short on one of his medications and he was without his pills for a week. Called the pharmacy and was told it was too soon for a refill. Called our Insurance and they couldn't understand the problem either but called our pharmacy to talk to them. I get a call from a very impatient lady named Angela (I think) who was asking about the bottles I had. Turns out that I had ONE bottle that should have been marked 1 of 3. There was no such thing written on the label nor did I have any other bottles. That would explain a lot. My husband takes 22 medications a day and it is a nerve wracking responsibility without extra confusion. I am becoming disenchanted with CVS because this is not the only issue I have had with them. One time receiving someone else's medications! I didn't make a big issue out of it at the time but maybe I should have. Angela was rude, talked over me and wouldn't listen.
Store #5929

20

my wife and I went to c v s store on 837 Tusculum blvd Greeneville tn on sat june 23 to purchase some items.one of the items was natures bounty lutein 40 mg ,30 count.we purchase this item from c v s often. today only 1 bottle on shelf and shelf not on sale at checkout item shows up on register as buy one get one free. clerk would not give raincheck and manager would not check stock. about a $30 loss for me

20

my wife and I went to the c v s store at 837 Tusculum boulevard Greeneville Tennessee on Saturday afternoon june 23 to purchase some items. one of the items was nature's bounty lutein 40 mg , 30 count with price of $27.79. we try to purchase this when its on sale at cvs but today there was only one bottle on the shelf with price of $27.79 and no sales sticker for on sale. when I was checking out ,and using debit card I saw on screen lutein was buy one get one free . when I called the cashiers attention to this , she agreed it was on sale, my wife told her there was not anymore back there. my wife asked her for a rain check and cashier said she couldn't give one. cashier's name on receipt is Amanda. I assume the manager ,a man, was also there and he said she could mix and match with something else, how foolish is that .. he made no effort to go back to look or do anything but run his mouth about it had already been rung up. not good customer service ,sure sorry service .we've purchased this item many times at cvs and have been given a raincheck when its out of stock or just one bottle when on sale. guess your employees were having a bad day or just don't do customer service well. how do you think we can make this right Charles rader

20

I was in Store #198 this morning with the coupons I received from CVS in the mail. I have been a shopper at CVS for decades. I have a CVS care card. I was told I could not use the coupons. you sent them to me and that the phone number associated with my CVS card was not associated with the coupons. I left the store after talking to the manage. I was embarrassed and upset. I was about to spend about $60. I went to Rite Aid instead and got my items. You can have your care card and your coupons. Remember you sent me the coupons at my address.
The Store is located at 1067 West Baltimore Pike media pa

20

Waited at photo lab for 20 minutes with no one offering any help. I then had to stand in line just to ask for help when the employee told me I had to wait until her line went down before helping me. During that time,all the time I spent downloading the pictures,everything got deleted because it took to long. When I asked if there was a way to retrieve all that before starting over,i was simply told nope. NO apology or anything. CVS had only two people on registers in a busy shore town in the summer. I ended up just leaving. So disappointed and will never get my pictures developed there again.

20

April 09, 2018 at CVS Pharmacy 20180 HIGHWAY 18, Apple Valley CA 92307 I purchased several items. When I got home and reviewed my receipt I realized I was erroneously charged $8.49 for LBRDRM ADV THRPY 16OZ. April 10, 2018 I talked to the store manager Misha and she said no problem just bring in the receipt. I took the receipt in Wednesday April 11, 2018 and she said I walked out with the item. I told her that I did not have the item so she checked something and came back and said I walked out with the item and would not give me a credit or refund. I am 81 years old and handicapped. I would not have gone to all this trouble for nothing. I am a regular customer and had no reason to fib.
Any and all information you may give will be appreciated.

20

On 4/14/18 I picked up a prescription and when I got home there was another person's script in the bag along with mine. My husband was running out and I asked him to take this other persons script back to the pharmacy. He returned the script and was treated like he had stolen it from them. He explained what had happened they just did not believe him, he told them he was just trying to be a nice person and return the script finally the pharmacy manager came over and my husband explained to him again what happened, and after he made sure none of the pills were missing thanked him for returning them.. I have been a customer for 25 years with your company and I am very upset at the treatment that he received. Just be thankful that I did not contact any gov't agency to report your pharmacy screw up. The store is #5750 1379 North Frederick Pike, Winchester, Va.

20

I am a long time customer with CVS in Kansas City, Missouri. My mother and I are seniors with lots of medicine to take. In the last month I exchanged cross words over confusion with one of my RX's the store is 3902 Main St. Kansas City, Missouri 64111, in this month alone they have delayed my Refills twice...spoke rudely at the Drive Thru window and once again today they delayed Rx's making it necessary for us to make two and three trips a week. If we use the phone with its prompts its always "MAJOR CONFUSION" I don't even know why you guys have it if its so FLAWED. This is "retaliation" for me telling the manager who , said he would call me back after speaking to the Pharmacy about staff. THIS DID NOT HAPPEN. I am a patient with PTSD....if I were not a Christian this would be a NEWS HEADLINE and a LAWSUIT because missing Meds not only poses health risks for me and my Mom but can send me into a downward spiral and something BAD COULD HAPPEN! I don't want that I want to rely on my Pharmacy to stay well. I want fairness and GOOD CUSTOMER SERVICE....I left Walgreens because of "incompetence" TEN years ago....Please advise me and speak to their Managers and Staff about proper etiquette with customers.

Sincerely
Rebecca J. Shepherd
816-569-2499
2651 E. 34th Street. Apt. 115,
KCMO 64128

20

CVS (Amelia I think may have been her name) left message that my prescription was out of stock and I should call her. Returned her called. She was busy. Another female looked at my computer records and told me "everything is fine. All your meds are here. Don't know why you were called."

Drove 5 miles to CVS. Was given generic instead of "as prescribed". This has happened 4 times in 6 months. CVS said come back in 1 hour.
(*10 mile round trip)

Got home and discovered totally different prescription was completely missing from several I picked up. Called CVS - whoops - we just missed it on the shelf.

Went back in 1 hour and was told my medication "as prescribed" was out of stock. I have been getting the same meds for 2 years - wouldn't you think the pharmacist would carry at least a 1 month supply? This is AFTER I returned call to CVS and was told all my scripts were filled and no problems.

Was told I could get 6 pills (for 3 days) - enough to last through Monday - I should come back in 1 hour.. Again, went home and came back. This time they gave me 6 generic pills instead of as prescribed so I had to go home and back again. CVS told me remainder of medication would be in by Tuesday.

Called Tuesday. Was told the "medication had not arrived and I would just have to wait - maybe it would arrive the next day." At that point, I told her it was dangerous to stop taking this medication "cold turkey" which is what my Doctor had told me. She said I'd have to talk to the pharmacist and put me on hold.

She finally came back on the line and informed me my prescription was being filled at that moment (so she was wrong about the medication not being in the store.) No apology. She was very condescending during the entire conversation and the last thing she said in a very loud and nasty tone of voice was "You can pick up your NARCOTICS today." How dare she speak to a customer that way.

This conversation took place on Tuesday, March 27, 2018 between 9:30 and 11:00. It was NOT the pharmacist I spoke with. I do not know the female's name but she has no business conversing with customer or checking on their orders. She was very nasty to me personally and careless checking my records to find out if my meds had come in. And 10 mile round trip 4 times was a bit much when it could and should have been handled in one, two at the most trips.

This is just one of many unpleasant experiences I have had with CVS in Cairo, NY. I will not be ignored or treated with disrespect by people working behind the pharmacy counter nor will I tolerate making 2 and 3 trips to fill my prescriptions because of careless CVS employees. I will be transferring ALL of my prescriptions as well as those of Brett Watts to the Hannaford across the street.

The associates in the main part of the store are wonderful. Vey helpful and courteous. But I will never shop at CVS again for anything

20

I receive my prescriptions at your CVS Pharmacy located in the Crossings, Miami Florida. The address is 112th Street & S.W. 129th avenue. Twice I've had a bad experience upon picking up medicine from this Facility due to my very uncomfortable encounters with Alexandra Gomez. She is inattentive, unprofessional and discourteous. To be specific, I walked in this morning greeted her with a smile and good morning and her response was here is your medicine sign below. I guess in the scheme of things it really doesn't matter much because I have chosen to go there a anymore. I will tell my Doctor to prescribe my medicine to Walgreen's or any other place but there. Can you change this problem ? I doubted it. You would have to change the upbringing that was done by their Parents. As an unsatisfied customer all I can do is leave your Store and find a place where people that are hired to deal with the public at least have enough decency to respond politely and with respect when spoken to.
Eulogio J. Trujillo

20

I am a Current CVS consumer which regularly uses the Taunton MA Washington St store.
Over the past 3 years the pharmacy as an entirety has lost its ability to properly serve its customers.
Orders placed online are NEVER as promised. Usually the next day. Drop off scripts promised within a 2 hour minimum take up to
4-6 hours. Personal attitudes of most of the staff are coarse and sometimes argumentative. (Ana) The pharmacist is knowledgable
but lacks the managerial skill to effectively motivate and run her staff. Other CVS stores have much better service. I would think All stores would be consistent in their service.
On one positive note, Nick who is a pharmacy assistant there is the Most thorough employee I have ever had the pleasure of meeting.
100 percent dedicated to his position and his customers.
On April 1st I will have moved on to Walgreens.

20

I purchased McCafe coffee on March 11th, 2018. It tasted bad when I made it so I checked expiration date and it was over a year old, Jan 2017. Store # 3616 FT MYERS FL. This is the second time I have purchased OUTDATED products at this store. Thanks for your attention. Judith Grise

20

I stopped into CVS str#299 this evening. I stopped to purchase a bottle of tums for my wife. I used your store instead of the SHAWS 300 ft down the
road because U are quicker to just pop in and out. The last time I was there I ran into the same issue. I could not remember what phone number
my wife used for her CVS card and was refused a store card to make an extra purchase. The last time this happed I told myself I wouldn't use CVS again. Until tonight I have driven by CVS to SHAWS to make small purchases and have almost always bought more than what I had originally gone in for. Tonight I stopped at CVS to buy some antacids for my wife and was going to purchase another 9.00 worth of product on sale and ran into
the same thing. I left the antacids and walked out. Do U not want customers coming into your stores? DO u not want impulse purchases while these customers are in your stores? I am a manager of a retail Buss and right now every one is fighting for the customers money accept CVS. You Will Never Get another penny from me or any other member of my immediate family.

20

I needed to refill my dogs seizure medication, took bottle in 3 days early. It was also a transfer from a pharmacy . It was a controlled substance so I understand not being able to refill early.
Went in on the day I was told to return the technician told me she did not have the medication. She would transfer back to original store. I drove there only to be told it was a controlled substance and the prescription could not be transferred back.
Drove back to first store was told by pharmacist to go back to other store for medications. He had none to loan me until order came in!
Finally received 3-4 pills after 3 hours of going back and forth!
Terrible customer service
The tech should not be working if she does not know what she is saying is true!
Will move my service from CVS

60

TO THE ATTENTION OF VEENA CHANNAMSETTY:

The order for the Novolog FlexPens came through. Thank you very much for your assistance. The order for the syringes has not come through as of yet. I would appreciate it if you would follow up on this.

The problem of orders going through is a continuing one. I am a disabled senior citizen. I do not need to deal with the potential health risks and inconveniences created by your communications system.

If this failure to get an order to my pharmacy occurs again, I will proceed with the actions stated in my prior communication. I will contact the Connecticut Attorneys General office and I will consult my personal attorney. I suggest CHC technical people meet with the CVS technical people
to work this out.

Thank you again,

Michael Lower

20

we have had many problems since john floyd left. we have using cvs for 30 years, the lost a prescription that was a narcotic days went by they told my wife she did in hand it in. I call them and said we need to make a police report and told them i will give you one day to get this right. Then they found the so called lost Prescription . Then a few months later my wife was in line to pick up a Prescription she said the person look out and saw the there was three cars . she was in line before closing . when my wife with out and word being spoken the lady close the window on my wife. This is when i call and talk to cvs headquarters they said that it was wrong for them to do this. Now this last thing was out of this world and before i get to it you must realize that i when to 3 other drug stores to see what there policy was . we had a lady out of state we had to wait in line for over 30 mintues
and i said why did you not ask this person to come in side because this is what i normal policy for this store when John work there and other cvs stores concur with this policy of common sense,. WE are looking at you lack of care you have given to our complaint and the brush off that we have received.. 8033482965 8034638330 What price we pay when a complaint grows out to reach the many just because we did not take the time to do what was right. james brailey

20

Today Jan 20, 2018 I went in to pick up prescription and the pharmacy was closed (10:30 AM) and employee did not know when it would open. I Need and antibiotic for an infection. The store is CVS country club drive in Madera, Ca - Very poor service- Overall your stores SUCK 559 674-0856. Also I went last night to pick up the same order and the said they were unable to find the order-COME ON

20

On Jan. 7, 2018 I shopped at my local CVS (Longs Drugs, 91-919 Ft. Weaver Rd Ewa Beach HI 96706) and I was in line for check out at register 3. ERIC the cashier (0843108) immediately told me that he would help the next customer at register 4 even though I am in line. Eric said that his register was closed but I pointed out that his register light was on and I was in line. He proceeded to argue with me saying that he will help the other person in line and not me. ERIC the cashier was very rude and disrespectful to me. ERIC spoke to me in a condescending manner and did not want to help me at all. After my repeated reminders to ERIC that I was first in line - he finally (and with sour demeanor) assisted me to check out my items.

I am VERY disappointed by CVS customer service. I, as a loyal CVS customer, felt highly disrespected, slighted, and devalued by ERIC the cashier. ERIC the cashier chose to ignore me as a customer and became tone deaf to my repeated assistance requests.

I hope that there will be correction, accountability and a positive change in regards to customer service at my local CVS.

Thank you.

20

I WORK IN A DOCTORS OFFICE AND CVS ON 1361 HYLAN BLVD IS THE WORST PHARMACY I HAVE EVER DEALT WITH SENT PRESCRIPTIONS IN FOR A PATIENT 4 MONTHS AGO AND JUST FOUND OUT THEY ARE NOT COVERED SO I CALLED THE INSURANCE COMPANY AND FOUND WHAT WAS COVERED. I DEAL WITH ALOT OF PHARMACIES AND NEVER HAD THIS HAPPEN TO ME USUALLY THEY WILL CALL AND SAY OH THIS IS NOT COVERED BUT THIS IS. MAKES EVERY BODIES LIFE A LITTLE EASIER. THATS STATEN ISLAND NEW YORK

20

The wait time for 1 prescription to get filled was 1 hour. Any known customers were treated very well and in express time. The people were very rude and inconsiderate. This big company came in and bought out the small town pharmacy which had the best service. CVS does not have good customer service. This store is in Barron Wi.

20

The service is horrible. The female who answer the phone "jasmine" was extremely snotty. After two visits and 4 phone calls I was unable to get medication that was due to be refilled. There was no customer service and very little professionalism. I was on hold for 12 minutes. My doctor's office called after CVS lied about sending fax and the doctor's office was on hold for 9.5 minutes. Insurance is far to expensive for service this horrible.

20

To whom it may concern,
This afternoon 10/12/17 at about 4:00pm I went to cvs store number7509 in Front Royal Va. At the time of pickup for my prescription I was attended by Jin Y Kim. What I experienced with her was unethical,embarrassing and potentially dangerous.
I was called by Jin Kim to the back door of the pharmacy very close to the waiting area. In a very load voice with many customers and staff very close by asked questions that should have been asked in private. I'm sure all the nearby customers heard all of what she talked about including what kinds of medications I have taken and where I go to get them.Privacy in these matters should be held with more importance than she displayed. I was embarrassed! She also shared my person info with everyone in hearing range(and there were many).Lastly letting a large number of people know that I am walking out the door with medications that have high "street value" put me in danger.
The medications I take for pain have a great deal of negative stigma attached.It seemed that Jin Kim felt the need to expose and embarrass me to as many people as she could and was quite successful. Her lack of professionalism should be of great concern and embarrassment to the CVS brand. I have shopped at CVS and Peoples before that for many years and hope to again if assured behavior like what Jin Kim displayed is not what one should expect from your company. Thank you , Claude Jackson

20

I visited the CVS at 19715 Tomball Pkwy Houston, TX 77070 AT 7:16PM. I went in to ask for a roll of quarters and cashier Amber assisted me. Amber informed me that she had to ask her manager if she was able to give me a roll of quarters, the manager stated that she wasn't able to give a roll of quarters however, if I was to buy something she is able to give me some quarters. I hears this from the manager.

Upon Amber's return to me with an answer from Grayce who was managing, Amber stated," I am not able to just give you quarters from my register!" in a very rude tone and jester as she leaned forward to tell me this. I then asked if I was able to get some quarters. Amber said in a very rude tone and louder, "I cant just give you money!" I explained to her that she did not have to be rude and that I needed to speak with her manager. Amber stated, "so what go speak with my manager, she will tell you what I said!" as I was walking away towards the manager. At this point there was a line with about 6 customers.

When I went to the manager, I told her how I was being talked to and I then asked the manager, why would she allow someone so rude to argue with customers work at CVS. The manager did not respond. However, Amber responded and said, "I don't care if you think I was being rude, your rude!" The manager asked me to buy an item to open the register and gave me $5 in quarters. She never apologized to me for the way I being treated.

I was embarrassed and appalled by the way I was treated. I have never gone into a CVS and received such treatment. I believe Amber and Grayce need to have customer service training and stress management coping skills so other customer will not have to feel the wrath of Amber and a Manager that is so passive that she can't control her employees.

20

Very bad experience. I needed hip surgery months ago. I can't afford it. My friend had taken me out for my birthday. We had a couple glasses of wine. I am not a habitual drinker. When we got to CVS, not only would they not fill our prescriptions, they said they would never fill our prescriptions ever. We tried Target, but apparently they shared info with the CVS at Target. What ever happened to HIPPA laws?? I am done with CVS. I don't like the new pharmacist. She moves like a slug and passes judgement according to her whim. She is at 1345 North Courtenay Parkway, Merritt Island FL.Don't go to this store, please.

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