CVS Customer Service
Rated 1.94 of 5 Stars
Based on 309 Complaints

Contact CVS Corporate

Toll free phone number: 401-765-1500

CVS is one of the countries largest local retail stores and pharmacy shops. It offers perspecription refills, medicine, greeting cards, personal items, and more. The stores are typically open 24 hours a day.

If you have a problem and need to contact CVS head offices, the best contact information, including email address are below. You can also find toll free numbers here. Common issues with CVS include management, rude employees, coupon errors, and perscription refill complaints.

The headquarters number is 401-765-1500. Their offices are located on the east coast in Woonsocket, Rhode Island.



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  • CVS corporate office

    • 1 Cvs Drive
    • Woonsocket
    • RI 02895
  • Company website

  • 1-800 phone number

    401-765-1500
  • Better Business Bureau rating

    A-
  • Customer service hours

    7am-8pm, Monday-Friday EST

Top CVS Complaints

Browse more than 309 reviews submitted so far

60

Last week's flyer advertised Pepsi products 3/$8 with card ( which I have). Wednesday I went to the CVS on 10255 SW 86th Circle, Ocala, Fl. store 873-6185 to purchase the Pepsi's and Scrubbing Bubbles. That store had only a few regular Pepsi's also regular Dr Pepper and Mtn Dew. I only buy Diet soda because that is what everyone wants. I did purchase the larger Scrubbing Bubbles (20z).

I went to the check out and since I was the only person in the store I was waited on promptly. First I asked for a raincheck because their was NO diet soda. The girl behind the counter didn't know how to give a raincheck because she was new. She asked the two other women behind the counter about the raincheck. Another female came to let me know that I couldn't get a raincheck because they had another truck coming in on Thursday. I said your kidding, right? "NO", she wasn't kidding! I said " I am here today". She said it was store policy.

Then I was left to purchase my Scrubbing Bubbles. Total $2.99. I had a extra care rewards for $2.00 and a $.50 Coupon. The cash register wouldn't except my coupon "good on any size"!. Couldn't override the system so their response to me was the coupon didn't work because the container gave me 10% more. I just shook my head.

I couldn't believe the nonsense that I had just encountered. On Friday, I returned to buy the diet soda and had a conversation with the manager who related to me that is store policy ( not posted anywhere) but, however if the customer gets really irate he it to them. Now I know why that CVS is empty. Thank Goodness I have another CVS that's convenient and more Customer Service Oriented.

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40

I would like to file a complaint against jim rose the manager of the cvs store in aston. He is totally insensitive to senior citizens who are handicapped. I am a 74 year old male with acute arthritis in my back and knees. I was waiting at the register to be checked out with my purchases-jim rose was letting people go ahead of me in line even though I was there first-when I complained he said I wasn't in line. There is no sign that indicates. I complained and he gave me a very rude answer and an even worse attitude-this man may think he is overworked and understaffed but that is not my problem. I am the customer-he needs some customer service training and some handicapped sensitivity training before you store is in violation of the federal laws concerning treatment of the elderly and the handicapped.

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40

My complaint is how I was treated in filling a prescription for my sister after she had knee surgery. How the pharmacist was not willing to fill the prescription based on what type of medication it was also where the doctor signature on the prescription paper was signed on the top and bottom by the doctor near the box location. I was told by the pharmacist the reason the pharmacist did not fill the prescription. I said to the pharmacist could you call the doctor because my sister just had knee surgery and I'm her care giver and we are two hours from her home.

She told me no she couldn't and then said the prescription is now void for my sister Beverly Dollard-Mack in the system whom was there with myself Mary White. This interaction happen on September 19, 2016 time between 8:00 - 8:15 pm. The address Cvs pharmacy, 1545 Pulaski Hwy, Bear, De 19701. This should have not happen to anyone.

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20

Was refused and told their computer system is locked out of Goodrx discount program. Contacted Goodrx and they claim CVS still accepting discount from their program. I love this pharmacy and its staff on 6295 W. Waters Ave., Tampa, Fl. They have always been so helpful to me and I wish more businesses had this staff. But now I don't know if you do accept Goodrx or not. Could you let me know Please by e-mail?

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20

I am a long standing customer of cvs, I love the store but unfortunately the pharmacy is shocking! I have had countless occasions where my prescriptions have not been ready when i had flu and not feeling well and i have never complained but last week i went in with my boyfriend who just had shoulder surgery and was in an extreme amount of pain, he needed his painkillers and they said they would only be ready in 2 hours! I had to drive that night and fetch them, we called in the second order a week later and was told they would be ready at 5 pm, drove there, not ready.

They said a 30 minute wait. We were going to get a flu shot at the minute clinic and the walk in wait was 1 hour 30 min! We drove home and now have to wait until the order is ready! I understand the pharmacy is busy! But something needs to be sorted out, the cvs was on the corner of federal and se 17th street.

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20

I live at 642 Locust St Mt. Vernon NY apt. #3G. CVS Pharmacy called me and left Messages that I had medication to be picked up. I went to pick up my medication and parked in the parking lot but, before I went into the CVS. I went to a Store across the street . When I came back There was a boot on my car wheel. A man came to me and said that I was Illegally parked in the lot and I would have to pay $45.00 to get the boot off I explained to him that I was a customer of CVS and I was there to pick up my medication.

He said that It does on matter. I paid him to release my car But, I could not get my Medication. The time that I was away from my car was about 15 to 20 mins. He told me that when he saw me left the parking lot he booted my car. I explained this to the Manager of the store but he said that, the man told him not to get involved.

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40

I received a coupon for a free gift when I purchased a certain amount. When I tried to order online, I could not complete my order - some orders would not go to my in basket. A message instructed me to call the CVS customer service 1-800 number. I had to wait 15 minutes. The CVS contact person said there were 3 different coupons. She was obviously unfamiliar with the specifics. I got so frustrated walking her through the order and discounts without a resolution, I decided not to complete the order. Why should I work so hard to give CVS my money - they should have been paying me! I filed a complaint requesting a better, efficient offer- have heard nothing. Not the way to keep a long term, loyal customer.

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40

I had two bad experiences with the corona pharmacy on magnolia located in corona. This time it was the pharmacy technician by the name of "John". I decided to relocate to another pharmacy, he stated to me that I was inconsiderate of the fact that they went out of their way to refill my prescription, and that I was being rude. I'm very upset by this, and I will not be returning to this pharmacy. I will also be reporting this to the CVS corporate office. There wasn't anything at all done, that I put in the first compliant about how rude "Elmer" was when he totally ignored me standing in line for a good five minutes, and there probably won't be anything done about this compliant either, I also contacted IEHP in regards to this matter, as well as Medicare.

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40

I lost my CVS Card and have been trying for months to get a new one. Last week when I was purchasing something and tried to use my phone number but it didn't work. I contacted the online contact email and have been getting the runaround since. I have not been able to use the cash you send me or the 30% off coupons. They tell me they have not heard of me. This is one of the several messages they have sent me. I have sent them my and my husbands email addresses, addresses and phone number for us for the last 20 years. They still never heard of me. I would appreciate it if you would help me with this problem. Thank you

Dear Mrs. Brooks: Thank you for taking the time to contact CVS/Pharmacy. I have reviewed your email and find that I need additional information to fully assist you. Please provide the following information: The email addresses and phone numbers provided do not pull up an account. Is there perhaps an old mailing address? There are a few Elizabeth Brooks in Florida. Once I receive your reply I will be able to complete the work and send you my response.
We appreciate your business and look forward to serving you again in the future.

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40

I when into your store on Friday to purchase some VSL #3 for my wife. The pharmacy said they were out and would order some and that I could pick it up on Sat evening. Sat evening I when in to pick it up, no VSL. The Lady told me they would order it and it would be in Monday afternoon. I when Monday afternoon to pick it up, no VSL.

My wife talk to the pharmacy department again and they said they would order it and it would be ready Monday afternoon. Monday afternoon my wife called first this time to ensure the DSL was in, it was. I when to pick it up at the drive through window. The tech at the window told me that I could not pick it up at the window, that I had to park and come in the store. I parked, when in the store and guess what.

I had to go to the pharmacy counter 3 feet from the drive through window and ask for them to provide with the DSL. They got it out of cold storage next to the window and carried it past the window to the counter and I paid and left. If I had operated my business like this before I retired, I would not have had a business to retire from. I haven't decided what I'm going to do in the future, but I will not recommend your pharmacy to anyone else in the future.

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40

June 30th 2016 Tucson AZ. CVS Pharmacy (7901 East Golf Links Road, Tucson, AZ 85730). I was sentenced, a long time customer to 72 hours of stress,withdrawals and pain by CVS not filling and refusing to fill prescription even with my doctors approval that was called in for my prescription on June 30th 2016. On 06/27/16. I call My Doctor they say never heard from pharmacy they in turn call pharmacy to OK prescription.

On 06/30/2016 pharmacy calls me tells me they cannot fill my prescription until 07/03/2016 because I should have 2 more pills from my last prescription left ( last scrip was for 90 days and the dosage is very small). I tell her that I did not empty the bottle and count them when I got the script they must have shorted me two pills. I asked what am I suppose to do for the next 72 hours before I will have a pill to take on Sunday night at 9:30 the time that I take my one pill each night the pill makes my mind slow down and then I am able to sleep.( I am 65 years old, have never abused or used any kind of drugs. Her reply was you are missing 2 pills she cannot refill till Sunday July the 3rd its my Problem not hers.

She made me feel like I took the two pills stood on the corner and sold them like a drug dealer, I believe they shorted me the 2 pills. On Thursday night I took my last pill By Friday night 9:30 pm it had been 24 hours since my last pill. With no pill to take I was on my way to many hours without sleep. By Saturday afternoon I was tired cant sleep and withdrawals were starting to happen my body hurt, my head everywhere hurt. Without sleep I could not eat like I do in my regular routine I tried but diarrhea started and I started to o really feel deprived and confused with where I was and what I was doing.

By Saturday evening at 9:30 and looking at a long night ahead I found some over the counter sleeping pills and decided I had no choice but to try them along with a muscle relaxer(it did not work just made things worse). It is now Sunday Morning 07/03/2016 and I am still awake and am still 12 hours away from 9:30 pm when I can take my next pill and hopefully get to go to sleep, providing the Pharmacy has them ready. Monday is July the 4th our 45th wedding anniversary. I hope by then I am feeling better, we canceled our trip to Vegas and will be staying home.

Today if I get my prescription filled I will ask them to open them and count each pill so I know I wont have to go through this again. eMy plans on Wednesday my Doctor will b back in her office and I will try and make an appointment with her to make sure I am OK with the stress which I am suppose to avoids at all cost I do not want to take the chance of a possible stoke happening again, Then I plan to contact an attorney and see if I have any grounds to make this big pharmacy that play God with peoples lives pay for the pain I have gone through in the last 72 hours. I will be giving a copy of this letter to the manager of the pharmacy today and will email a copy to the corporate office, Better Business Office, and posting this on social media.(Face book. Twitter. ect.) I strongly recommend to all my senior citizen friends to avoid using CVS. They only care about your money not their customers. Ok just got call from CVS 10:am Sunday morning saying my prescription can not be filled until July 31st. Went there pissed they filled the prescription.

I had them count the pills. For 25 years I was an entertainer and well know personality I told the young lady I will be contacting the news stations, newspapers, ect so that this story would go out nationwide and local as much as I can make it happen. I set here dazed that this large company would treat a long time customer in this manner. Whoever it was that talked to me on Thursday should be released of her duty, your company is here to serve me and the public not to play God with my life or anyone else. I will never use CVS again and will never recommend them to anyone, I will make a point to alert everyone awful way you treat your customers.

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40

My husband and I went into the cvs pharmacy this weekend (memorial d weekend) the coupon that I had they said was denied but we never used it! The girl at the counter said she would need a manager so I said o.k. When the manager arrived (named Andres) started giving me a hard time said he wouldn't honor it I said I was going to complain to the corporate office and then his manager came down and gave it to us after Andre the manager embarrassed us in front of a crowd of people! He then tried to embarrass us further by trying to scold us in front of these people by trying to pull us aside to make himself look better. With no apology! We spend alot of money there and normally lately go with no problem. This guys profile its not worthy of cvs manager.

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20

Doctor faxed a prescription on April 6, 2016. They have that it was received successfully. Pharmacy said they did not receive it. On the 7th doctors office called three times and waited for the pharmacist for over 15 minutes each time without success. On the 8th. Doctors office called several times with an extensive wait. Finally got through and them I am informed after stopping three times that it will take 5 days to get the medication in. This is garbage. Had the personnel done their job I should have this medication in hand. I am sure this is due to cost cutting measures and the only one who suffers is the customer. Have used the maple ave Vienna va store for over 30 years. You are going to force me to one of your competitors

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20

My wife and I pick up our medicine from Long Drugs in Mililani. I've notice that they only give half our prescription of our Metformin. Doctor prescription is Metformin HCL 1000 mg twice a day for 90 days, but we only received only 90 pills per refill, which should of been 180 pills. This makes us go back to the store in a month and a half to fill the other half which is not what the doctor order. This also shorten our refill period and we have to call the doctor for an extension of our prescription. God know if we are paying the right amount for half an order for a month and a half. Please look into this matter, as a customer this is not acceptable.

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20

I'm done with CVS. I have had quite a few customer service issues and concerns with filling prescriptions (rude pharmacists, not giving me proper information on refill options or wait times) in the past at the CVS pharmacy on Hazard Avenue n Enfield, which I brushed off as your Staff being busy and tired after a long day, just like me, but what I experienced today beats all. My wife has progressive MS, so she gets many medicines prescribed, including a monthly prescription for Vicodin (300/7.5) for pain management, a controlled substance which I have to pick it up at the neurologist Dr office 45 min away. Today I dropped of a new one, but apparently Dr Krinsky had written over the '300' nr on the strength a few times for some reason.

I was told (after some discussion back and forward) by the pharmacist Tom who was rude and come over with an attitude form the beginning when I asked to talk to the pharmacist, that he would not fill that because it as it was a controlled substance and could cost him his license and the Dr who prescribed it should know better. I told him I would understand that position if this medication and strength was never filled for my wife before, but it has been many times monthly at that Pharmacy, but he did not want to even check that.

Nor did he offer to call the Dr office to confirm the next day (which I have been offered by pharmacies before if there was a concern about a prescription on a controlled substance, that I can understand). In the end he literally threw the prescription back at me and told me I had to get a new one. Strangely enough, after this I went to the Rite Aid down the road and I got this same prescription filled with no questions asked.

Consequently I've had enough of CVS now, and will transfer all prescriptions for my wife to Ride aid as soon as I can, I have never been treated this rude as a customer. I guess CVS has enough customers so the can treat them like this and lose a few.

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20

I cringed when i found out I had to get my medication from cvs. I was right to feel so. I was suppose to get my medication yesterday. I called and even made sure of it because I knew of cvs reputation. Guess what! Not there! Maybe, I hope tomorrow evening. So now I will have been 2 days without my meds! But hay at least I don't have to worry about tobacco! I don't smoke but they are so worried about it I just wished they worried about me not getting my medication as much.

Comment (3)
20

I have been a CVS pharmacy customer for years at the Bettendorf, Iowa store and have never had any problems or complaints until today when I stopped in to check on information about a medicare drug plan. The female person that helped me was very rude and acted like she did not have the time or even wanted to answer my questions. Therefore I am switching to Walgreens today. Seems there has been a big turnover in employees there, Wyndell who had been with your company for years was always so very friendly, helpful and kind unlike the one I had to deal with today. You lost a great pharmacist when he left and also lost a loyal CVS customer!. In return you gained a very rude unprofessional employee.

Comment (0)
40

ON or about 6/15 - 6/23/2015 CVS submitted a prescription request to Anthem for 3 prescribed medications. At that time Cigna was in the health care provider. On or about 12/20/2015 I received a letter from Anthem that an amount of $112.83 WAS DUE. I have received about 75 dollars from Cigna leaving a balance owed to me of about 36 dollars. I believe that CVS should pay the remainder balance. I can submit supporting documentation.

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20

At the CVS Pharmacy on 330 Rues Lane East Brunswick, NJ 08816 I called in for 2 of my medications on the telephone 1. Escitalopram 10MG and Lexapro 200MG. When I called for my medication that I knew for sure Mercaptopurine 50MG I called first to see if the Esc. 10MG and Lexapro was ready for pick-up also knowing that it might not be ready for a few days. When I asked the question on the telephone the woman who sounded like she had a Asian-Indian accent said that the psychiatrist did not electronically order the prescription for me. I knew that she was wrong beyond a shodow of a doubt because on January 27, 2016 the psychiatrist also called in a prescription for Lamotrigine 100MG and handed me a hard copy prescription for Xanax.

I called my psychiatrist prior to going to CVS to verify that my psychiatrist sent in the prescriptions electronically and the office staff verified that he did send them in on January 27, 2016. I went to the aforementioned CVS to show them the other prescriptions requested for my on the 27th and still the debated the medications that I was requesting. Finally after me calling my doctors office the pharmacist began to work harder to find my prescriptions in the computer and after 2 minutes she found them informing me that I can pick them up in 2 days. I was spoken to very condescending on the phone and again in person before calling my physician which motivated the pharmacist to do her job and locate the prescriptions after aggravating me causing a rise in my blood pressure and inconveniencing my doctor who is very contentment with ordering my medication.

This is not the first or worst experience that I had at the Rues Lane East Brunswick, NJ CVS but I am tired of it as I spend a lot of money there on my numerous medications. I don't have any names however, noone there has ever respected me like a loyal customer hence I may leave the pharmacy even though it is the most convenient to my home. Terrible pharmacy for professional service.

Comment (1)
60

This date, prescription due which was originally submitted in February. This particular medication, as well as 4 others began getting filled once a month for well over 18 months. These are pain killers, muscle relaxers and nerve medications, that an orthopedic physician in the State of California has prescribed for a back injury and subsequent botched surgery by another doctor. Presently, continued diagnosis by other specialist and my doctor, in reference to the best ways to proceed (ie. Another surgery, possible medtronic implant simulator, physical rehabilitation, etc.) are done in conference at the monthly appointment that I am scheduled for.

Each month, I have a needle stuck into my spine (Thoracic) to attempt at any relief from the constant and debilitating pain that I endure daily. Yet, I make good on my agreement to maintain a singular pharmacy. In fact attending physician, per agreement entered into, requests that prescriptions be filled at the same store each time, hence the perfect attendance at your #9644 store.

Unfortunately, I am told that your store policy dictates that a 30 day supply of pain medication can only be filled on the 31st day. Compounding this is, the utterly pathetic supply requisitioning and procurement observed at this pharmacy. As stated, I see doctor monthly, and upon leaving appointment, the prescription is submitted at CVS on my way home. Yet, in the past at least 9 of the past 12 months, on the aforementioned 31st day when prescriptions due to be filled, it is found that amazingly the medication is not in stock. Again, I have to remain at this particular pharmacy, moreover, I have substantial pain that does not alleviate because a stated professional cannot acquire the understanding to order this medication on time.

I do not request the medication prior to the 31st day, even though my insurance allows for filling 48 hours prior to the end date from the previous. Yet, because your pharmacy staff offer that they know more than my attending physician, I am subjected to excruciating pain until they " feel like" processing it. I do not accept that each month, on the date that I awake with no medication (I am diligent about following the times in which I take the medication) that miraculously it is out of stock. To understand this better, either the person who orders the medication is a failure at their job or the staff are just busybodies who want to dictate and play with someone's well being.

On this date, I was actually told that "I need to save some pills during month because they might not have in stock." In addition, I was accused of being an addict. This is serious, in that other people hear your inept staff slandering myself. Yes, were it not for being in the pain that I am, your pharmacist and the clerks would have received the same verbal lashing that I was given. If they feel like I have ever been scandalous in my medications, or given any reason to think that something was fraudulent or criminal, than they should call the police or my doctor...but do not pretend like I am anything but upright. Thus, I write this complaint. Your staff need to just do their job. In effect, I am being accused of being a drug addict or even a fraud.

If they ever want to come sit in an appointment with me, than lets do it. But, as it stands, medication that I take every 8 hours has to wait until sometimes 3 or 4 day later. Pathetic job performance if indeed it is a question of supply. Though, this happening almost every month to me...or is this the way business is done with all your customers who take pain medications? Why not dispense the medication the day before it is due rather than the day of...even in a perfect situation it would still leave 16 to 20 hours in which Am not taking my medication as prescribed by my doctor. One tablet every 8 hours.

Your #9644 pharmacy staff are mean and ignorant. I won't wish the pain that I live under upon them, though I wish they could feel it for a minute, I am positively sure they would shut their mouth. Very disturbed.

Comment (0)
40

On 12/11/2015 i picked up my Fluoxetine HCL 40 mg prescription from Texas store #0019 filled by a female pharmacist. when i got home and removed it from the bag, it was marked "qty 90" but was in a small container. I counted the caps, knowing that there was NO WAY this container had 90 caps in it, only to find 30 caps! I immediately called the pharmacy to relate the issue. they told me to come in and pick up the remaining 60 caps. I went to the store the following day, and the pharm. tech acted like I was senile, and didn't know anything about it.

The female CVS pharmacist told her where the container was, and they gave it to me. I spoke to the female pharmacist and she huffed at me like i was the one in the wrong. I reminded her that I was aware of the "street value" of that med and that this was NOT the first time I was obviously purposely shorted on meds that are in demand on the street!(at this facility) Today, I stopped to pick up my wife's prescription, and the SAME pharmacist took my info at the drive through, told me that I would have to come in the store to get the prescription. (why the hell is the drive through open if she couldn't help me there?) the prescription in question for the fluoxetine is: 687679.

Needless to say, we are changing our source for medications immediately! I suggest someone look into this young lady's background, or at least, let her know shes losing you business.

Comment (2)
40

CVS has an enormous problem with eprescriptions. I have been trying for 2 weeks to get my husband prescriptions filled. Several Drs have sent their eprescriptions 4-5 times, get a reply back that it went through yet CVS says they don't have it. I stood there yesterday after showing them the copies of the prescriptions that were eprescriptions and they had nothing. Pamela in the pharmacy called the Drs office to get the prescription for my husbands diabetic test strips. She left a message for them to call her. Later that afternoon I got a recorded message that the prescription was ready. I went over to pick it up and was told there was no prescription. I went to the DRs office got a paper prescription took it back to CVS and waited for It to be filled. As soon as these prescriptions are through, I will be changing pharmacies. I hate to as we've been CSV customers a long time. You really need to get the efile prescription line fixed.

Comment (0)
20

When having to call to order a specialized formula for my son, the wait times to talk to a pharmacy person are interminable,the only Pharmacist their at that particular store is a lady named Kathy, she is the only one who seems to have enough brains to get the job done, the rest as I have to go in their seem to be bumping their gums so much its agonizing. We were only a third of a mile from the store for yrs, now we are 30miles away, but still have to use that store, because the other ones are not convenient to where we live now, in Dallas Ga, and my wife still works at a close proximity to the store, the main complaint, can`t thru to order needed meds on the phone.Sick of that piano music over and over, how about hiring a real American who speaks fluent English to man the phone. A very frustrated customer.

Comment (0)
60

Cvs in Huntington Beach on Brookhurst and Adams is extremely busy where they do not have time to answer the phone. On December 2,2015 I was on hold for more than one hour and a half. I went to the pharmacy to let them know and the person in charge said that they are extremely busy. Perhaps Cvs can hire more people for that location so they can answer the phones. It is bad enough that the person is ill and has to be holding the phone for hours or wait in the drive through for more than thirty minutes. The aggravation of waiting is worse than the illness itself. If this problem does not resolve I would have to transfer my prescriptions to another pharmacy. I also have other family members that I get the medication for including my elderly mom and my sick brother. We have been with Cvs for many years. This is a frustrating situation.

Comment (4)
20

I have been filling my prescription for 20 years at CVS and on a regular basis would get a hard time and treated like a dirt bag. I took my script to same CVS and from the same doctor every month and they refused to fill or order my medication. I am on disability and am very sick with blood diseases which prevents me from getting operations to repair my 3 ruptured disc and ligaments in both knees. I am on pain medication. I was constantly getting a very hard time unless the manager was working. She was made aware of this issue and did her best to control it.

She went on pregnancy leave and I finally had enough when they said they had to call the doctor and told me its just a recording and if they had listen to it all they had to do was press 1 for front office like I told them. They handed my scripts back to me and said can not help you. Best thing that happened to me although at the time I did not think so. Walgreens carries my medication greets me by name and are so nice. They honesty care and go out of there way to serve me. Thank you Walgreens, CVS is the worst and appear to profile and are prejudice.

Comment (0)
20

I recently went to the cvs in Martinsburg, WV to fill a prescription. Not only were they rude but they lost my insurance card and prescription. Instead of telling me it was lost, they replaced the prescription and I of course notice my insurance card was not in my prescription bag. When informing them, they said they would call if they found it. Never received a call and when I finally called back, I was told they couldn't find it so there was nothing they could do. I found this customer service unprofessional and irresponsible especially considering it has very important information on the card.

Comment (1)
60

The store I went to is 296. I dad spent 20 minutes to pick up my medicine at the pick up window. And another 15 minutes waiting for a prescription inside. The medicine was only 2.60 they only had 3 employees who act like they hate their job. All the employees who have been there longer have quit and the new ones don't know what they r doing. They also had a sign for flu shots available and there was no pharmacist there to give the shots til Monday. They also have a Minute Clinic which won't b open for 2 yrs. But there is nothing saying it is open. You have to stand in line to find out. Also the night manager is rude. I have used CVS for years and she is standing there with the clerk watching us check. I guess she thought we were stealing and everybody in there knows me. There were a total of 10 people waiting on prescriptions inside the store. Some were talking about taking their business to Walgreens.

Comment (0)
40

Since CVS pharmacy started to close at six on Saturdays and Sundays it's been horrible. If your in the store is anywhere near that time close to the pharmacy, they will yell out to you we close at six come to the pharmacy before you start shopping in the store we close at six. I was actually approaching the pharmacy to pick my medicine up they didn't even let me get there yet before they yelled at me that they close at six and it was only 5:30 then. I was in the store at 5:40 one day to pick up a prescription that I called in earlier that day and there was a line of three people so I stood near the cash register next to the line that people were picking up there prescriptions so she turned and looked at me and said we close at six so please pick up your prescription before you start shopping and I said to her I know what time you close I was just retrieving a coupon out of my bag while you are still busy with a customer and plan to use it later in the store after I picked up my medicine.

One day I was on the phone with the pharmacy and spoke to her about a prescription she asked me what time to you want to pick it up I told her at 5:30 I live less than two minutes from this store well she said you need to get here before six we close and I said to her I know what time you close. One of the employees at that store told me that when the pharmacy closes nobody goes in there. This store is located at Arlington and Fire Tower Road.

Comment (0)
20

On October 29, my husband had a surgery. His surgeon gave me two prescriptions to fill for him. One was an antibiotic and the other one was for Percocet for pain. I arrived at the CVS in Boulder City, NV to get these filled immediately after his surgery on our way home. After I handed the prescriptions to the technician, she told me that it would take 3 hours to fill because CVS has a policy regarding filling narcotics and they had to check with the DEA. What happened to the day when a sick person went to a pharmacy and could fill an RX in a reasonable timeframe?

I live 25 miles from this pharmacy so it wasn't like I could just go home and come back in 3 hours. I took the prescriptions back and went back into Henderson (8 miles away) to a Walgreens where I was able to get these filled. In the meantime, I have my poor husband in the car, post-op with his anesthesia wearing off. I would like an explanation for this Ridiculous policy so that I might understand what this is all about. As I see it right now, it appears that CVS feels the need to police the physician. All this does is hinder the patient to get their medication in a timely fashion.

I get an RX at this CVS for myself but will be looking for a new pharmacy so that I won't get in this same situation if I ever need a pain med.

Comment (0)
20

I do my neighbors pills for her. She is 77 years old and takes now 11 prescriptions. I have been filling her weekly pill box for more than 2 years. From the very beginning I have had trouble with the drug store. Until last year she was on automatic refill. Pat has a lot of health problems including cancer along with high blood pressure and etc. When her prescription dosage would change I would tell them to cancel the one dosage and they say ok but in a week or so I would get the old dosage along with the new dosage.

Again I would tell them but the problem would remain This also happens when I cancel a prescription. I would keep getting it. They would not take them back and would not give her her money back. In the last 2 or so years the wrong prescription would come into her house well over 10 times and I would have to go and try and correct it. Finally I took her medicine list in and had them copy it and cancel any thing else that was not on it. One time she got someone Else's prescription.

They took that back. Because of all these problems I am the only one going to the drug store and I check everything with my list which has become very exact. I still catch problems. Because she was on automatic refill she was getting to many of the same pills. She had at least 2 months extra on at least 4 or five of them. and more than 2 weeks on the others. 11 prescriptions is confusing enough. Having all those extra pills makes it worse. So I went off auto fill around 8 or 10 months ago and have had no problem since then until 3 weeks ago. All of a sudden I cannot fill a script until 6 days before I run out because of the insurance company. 3 weeks ago they filled a script 3 weeks early and I did not order it.

They do not know how that happened saying I must have done something wrong. The only thing I did was wrong is that because of convenience Pat picked up the pills. If I did I would have caught the mistake. Through all of this they have never admitted to making a mistake. So to counter act the 6 day window the last 2 weeks when I fill Pats weekly pill box which is on a Friday I go in and order the pills to be picked up 6 days later. Last week they only filled one and had no idea why the other one was not filled.

I had to catch the mistake or I would have not gotten it and would not have had enough of those pills to fill the pill box. This last Friday I ordered 2 more scripts to be picked up 6 days later. They said no problem when I ordered them. Today when I went in they had no scripts for me. I told them I had ordered 2 scripts to be picked up today. So they looked them up and 1 was put on hold and they had no idea why and the other 1 I had was going to pick up 7 days early and they could not fill it until tomorrow because of the insurance and I had to come back for it. I have a Question? Why when CVS was auto filling the scripts she was any where from 2 weeks to 2 months ahead on all here pills. When I went off of auto fill every thing was fine for months until 3 weeks ago.

I keep trying to work with these people but they are making it all most impossible. First with all there mistakes and now this. There is a problem here. Neither one of us drives. Pat at 77 and health problems cannot walk there. I am 69 years old but I can walk there for now. There is no other pharmacy close enough to walk to. We have to go there. I fill here scripts on a Friday and if there is not enough to fill the weekly box the next Friday I order them to be picked up 6 days later the day before they are needed. But that is still not good enough.

Because of 11 scripts I have to be able to do it all at once and not have to keep going back daily and filling days in I could not because of the 6 day window that is all of a sudden being enforced. I am sure by now you have figured out these people are not happy with and for some strange reason they are getting even with me. But it is not me we are talking about. We are talking about a 77 year old lady's health. I do apologize for not having the dates all this has been happening but I can assure you I am not making it up. I would appreciate it if some one contacts me about this. Also would it be possible if I could get a persons name and phone number there at corporate that I can call each and every time I have a problem.

Comment (0)
20

I have been a customer for 2yrs now with CVS. I have never had any type of issues until today ( 10-5-15). Usually CVS has no problem contacting me regarding any issues with my prescriptions. Today i had my Dr immediately call in regards to my omeprezole substitution from capsule to tablet form as my insurance no longer covers the capsule form. CVS never called me in regards to my scripts so i called my Dr's office thinking that was the hold up. Found out from my Dr's office they had executed this issue this morning. Ok call CVS, the young man that had answered the phone looked up my prescriptions, told me the omeprazole went through and the inhaler has to be substituted as well. i explained to him this was already on the script.

He told me to hold, hung up on me and that was it. I decided i would just go up to CVS on Devon Ave in Chicago. Got to the pharmacy asked to pick up my scripts and was told i have 3 for pick up and if i want to wait another. I asked which one? He informed me it was the omeprazole in the middle of the conversation the pharmacy technician priscilla chimes in and says no it has to be ordered. I said so how long is that gonna be? She informs me " It should be in tomorrow". I asked if there was anything she could give me for now as my acid reflux flares up my asthma? She tells me " You can buy it". I then ask if she knows if walgreens maybe has it in stock as i really can not wait even a day as i said my acid reflux flares my asthma. She says " I don't know".

I asked is there any way she could find out. I got absolutely no response. I could have sworn that the pharmacist was there to inform you of your medications and assist you with any issues. I did not feel like they gave one iota of concern and I have been a faithful customer. I felt extremely dissappointed for the first time with the Pharmacy at CVS. Only the Pharmacy. CVS is priced way to high. Compare to Walgreens, CVS is at least always even on prescriptions $2.00 more.

Comment (0)
40

I have been suffering for 6 weeks with a horrific headache dr said to take clariton also have a bad eye infection so went to cvs for clariton 24 hour have to get it from pharmacy girl goes to ring product up and tells me I can not buy it the system is down Brunswick Georgia store. Several occasions have been treated very poorly by this store WILL never step foot in there again! This store is located on 341 Brunswick Georgia.

Comment (1)
40

CVS continues to try to rip us off. My fiancée of six years is very ill and he needs his medication. We are not rich people and they just try to take money from us. The night person would not put his caremark card in the computer. She charged us the out of pocket price. I cried and she still did not care. She does not care for people and she is very mean. She looked at us and said, "I have too many refills to fill tonight to bother with you two." What? CVS wants to rip off the insurance companies and the consumer. It isn't right. If any one files a law suit, please get a hold of me. I am going to start my own petition. Store is at 34 Congress Street, Saratoga Springs, NY 12866. Amy works the late night shift. She needs to be fired. Store #731. Also, store 5456. Stop ripping poor people off.

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40

I shop at CVS often but noticed something today that bothered me. I only went today to use the CVS coupon deals for Coke and candy. My receipt was for $1.00 and $.14 cents tax. When I questioned the tax amount I was told the company has me paying tax on the regular price not the price I paid. I usually buy quite a bit more and never noticed I was being charged more tax than I think is right. Is this allowed? I have been in business and have never seen this before. Also there was a coupon for money off the coke and it read that there was a limit of 5. When I went to check out I was told that discount was only allowed on one. That was not clear on the in store coupon. Do they think people can read their minds. This is all little stuff but annoying.

Comment (0)
40

On 8/3/2015, I purchased Rephresh a product that I normally purchase at Walmart. However, they were out of this product so I stopped in a CVS located on Boling Highway in Wharton, Texas. I purchased the product at a total price of $24.89. On 8/4/201, I stopped in a Walmart and discovered they had restocked the product. I purchased it at a cost of $12.56. I certainly understand that you are in business to make a profit and I understand that CVS is no mom and pop store. What concerns me is that the price is overinflated. This is 2 times the cost. I am really surprised that CVS would treat their customers in this manner.

Comment (0)
40

I had a extremely bad experience with a pharmacist. I am very concerned for his mental health. I think he may be dangerous. My experience was that I had a serious oral surgery. Before it could be completed I was in bed for 5 days in extreme pain using Advil, Tylenol and Tylenol 3 prescribed for migraine headaches. I have used this perhaps 4 or 5 times a year for 20 years. When I left the 1 and a half hour surgery I had prescriptions for antibiotics, antibiotic mouthwash, muscle relaxant since I grind my teeth and was told this could be disastrous for the work which will need further visits and a pain medication that I cannot remember the name of.

I was told that before I could get my medications they would need to talk to the surgeon. Since I came right from the surgery I was still under anesthesia so I may have looked groggy but I don't know for sure. On four accessions I spoke to the girl at the counter and once to the pharmacist. They said I would need to wait an hour then two then three. When I finally asked them to get me the number off of the prescription so I make a connection between the two Karl erupted in front of all the staff and customers saying, "you have been taking Tylenol 3 and just had a prescription filled. You do not need this". I actually don't think he had ever talked to the doctors office.

They were there doing surgery all day. But the scary part is I said "You asshole you never even talked them"at that he said "you have crossed the line I will not take care of anyone that speaks like that to me" He then preceded to take his pen and make "x"s on the prescription and stab it with a pen.

I honestly don't believe he ever spoke to anyone there. I will call the periodontist on Monday to find out. Long story short I do believe the medication probably ended in Karl's pocket. As I am afraid of him I wonder if you could check with the people working there.

Comment (0)
20

I switched from a CVS that was close to my home for a different CVS because they deliver medications on Tuesday and Friday. I am disabled and this delivery system was supposed to make my life easier. If going without medications for days is easier then I guess I've succeeded. Since switching I have had constant problems with my meds being delivered on time. The most recent:Yesterday. I am on Atenolol and cant be off of it. I called in Thursday for a delivery for Friday. It never came.

I called the store and she said I hadn't answered a "confirmation"call for the delivery. They have NEVER made a confirmation call to me after Ive placed my order. They have screwed up on four separate times. With my Thorizine. Klonopin and just totally forgetting others. Please realize I have no transportation and cant afford a cab. Going without my Atenolol is extremely dangerous and my heart is pounding right now is really getting to me.

I want a reply. I'm having several tests done in the next few months and the pharmacy I choose will be lucky to get all of the business I will be giving them. I want an explanation, not an excuse. I would hate for you to be liable for my hospital bill if I have to go in because of employee failure at CVS.

Comment (0)
20

After telling CVS on three different occasions that I was taken off a medication by the doctor they once again filled that medicine. I only had one bag in my name so I did not look to see what it was. I asked if they had the medicine I ordered and they said yes. The bag had two meds in it and the other is the one I told them to take off my record three separate visits. I am out $30.00 and do not feel responsible. I want my money back or our family will be making some changes.

Comment (0)
20

I use CVS call in subscription refills. The way it typically goes at my Owasso CVS is I place a call at 09:00am for pickup at 10:00am. Call back into the system to see if the order is ready for pickup at 10:15am and the system says it is still being filled, Call back in at 11:00am and the system says it's still being filled, call and talk to the pharmacy at 11:15 and told it would be filled by noon. Call into the system just after 12:00 noon and it says the prescription is still not ready. Still waiting CVS, and not the first time this has happened. I usually end up going in and then they act like they don't know I called earlier so I sit and wait up to an hour to get it filled. Why even have the automated system if you are not going to honor the times promised at all?

Comment (0)
80

I usually get extremely good service at my local CVS. Today, after standing at the counter for nearly 10 minutes, I left and went thru the drive thru. Quick service...The cashier that saw me at the counter kept waiting on drive thru customers. A girl looked up a couple of times and just continued filling prescriptions...apparently for call-in orders. The cashier at the drive thru said that they had been tolld to fgive the drive thru customers priority. Both of the girls working there were extremely busy.....one waiting on drive thru ...the other filling prescriptions.

Either you need to hire more people...or teach your people to treat everyone equally!!

Comment (0)
20

I dropped off my son's prescription on Thursday 5/21/15 at about 7:30am, went to pick it up Friday 5/22/15 about 6:15pm. There was no record of me ever dropping it off! They lost it! We were going away for the holiday weekend & got stuck in CVS for over an hour while they took their time & treated me like a liar. The comments were unexcusable!!!

This is not the first time we've had problems with this CVS. A couple months ago, I dropped off the same prescription, it's a narcotic, so they need a prescription. Went to pick it up & there was a problem with the way the Dr wrote it, it was written the same as every other time, but no one thought the need to let me know that they were not going to fill it! When I went to pick it up, first they couldn't find it! After a while they found it & gave it back to me. Which I took to another CVS & they filled it with no questions. So what could the problem be that one CVS can't fill it but the next closest DVD had no problem filling it????

I already changed pharmacies for my 10 prescriptions, & my husband's, it was just convenient for my son's because it's a narcotic & I have to drop off a prescription every time but guess it time to move on with my son's also!

Comment (0)
20

Today, May 6th, I had some extensive dental work. I had a prescription for pain medication. When I arrived at CVS pharmacy at 14375 Ventura Blvd, Sherman Oaks, Ca, to fill the prescription, I was informed that the prescribed medication is in stock but it would be a two hour wait because they were very busy.

Despite the fact that I informed the clerk I was in a great deal of pain, after checking with the supervisor, I was told I would just have to wait. Regrettably, I left the prescription to be filled rather than taking the script elsewhere. Two and half hours later, I received a text message that the prescription was ready for pick-up.

I very much doubt that all the prescriptions ahead of mine were for pain or another urgent need. CVS should adjust their policy to take into account the urgency of need in determining the order in which prescriptions should be filled. I have been a very long-term, loyal customer at CVS. With this type of treatment, I feel anything but VALUED by CVS.

Comment (0)
20

Last weekend I had to pick up a few things but winded picking up more than I came in for because your store had a lot of great deals. I come here a lot because you are really close to my home and usually convenient. I have been coming here for quite a while and your customer service has really changed for the bad, in regards to some of your newer cashiers.

One in particular seems to pretty good at passing the buck onto other already customer assisting cashiers, and go do something else less important. Like talk on his phone, while I am standing in a long line. Last weekend I had to come in and get some cold medicine and a few other items to help me and my family feel better, and before I knew it, I had a cart’s worth full of stuff I didn’t intend to buy that day, but like I said you had some really great deals.

I was standing in line behind 6 other people, patiently waiting my turn. There was only one cashier; whom he was very nice and greeted everyone that walked in while he was ringing up customers, his name was Brian or Brandon, really nice kid and very helpful. The whole time I stood in the line, there actually was another cashier standing right next to the young man already ringing up customers, but he didn’t seem to care about the long line forming including me being in it.

The lady that was already being rung up by the first cashier had a lot of stuff in her cart and a bunch of coupons, so therefore I could tell it was going to take her a while. The clueless cashier that kept standing there doing paperwork or whatever, doesn’t seem to realize that if it weren’t for these longs lines, he wouldn’t have a job and the way he ignored all the customers, he shouldn’t have one anyway.

Finally after the 4th person was being helped, there was one more and then me. I finally got to see the name tag of this lazy and careless individual, and his name is Kevin. I was disgusted and wasn’t feeling well and I just wanted to go home and feel better. Had I not felt the way that I did that day, I would have stayed and asked to speak to the manager about Kevin, and his very poor attitude and performance.

Kevin finally helped the person in front of me and the other young man went to do something that Kevin asked him to do. Then came my turn “FINALLY” and instead of helping me, Kevin says to me “Someone will be right with me” and then he called the other cashier back to come help me, and then Kevin left. There was no one else behind me and I had been waiting for quite a while! Why couldn’t he help me too? What a jerk! Was it something I said? Did I smell or something?

So the other cashier came back to help me and began to ring up all my stuff pretty quickly. While he was ringing up my groceries, the young man cashier told me that one of my items was a buy 1 get one 50% off item. He asked me if I wanted him to run and go get me another one, since it was half off. I told him no it’s ok and that I would go get it, real fast.

So I ran to quickly go pick another item, and guess who I saw talking on his cell phone whining loudly how tired he was, to someone on the other end of his phone? Yep, it was Kevin!! What a jerk. I am sorry I am not as exciting as his phone call, but the fact that he chose not to help me and call the other cashier back just so he can go talk on his cell phone, is really disrespectful to me and probably to other young man too.

I come in here a lot, and this is not the first time I have felt so unimportant at this store in the past few months. I never knew his name before this, but I remember several times seeing him and his other guy friends help him move and put stuff away. If he is going to bring his friends to help him do his job, do you think maybe he/CVS could ask one of them to help ring up customers too???

Now that I know who he is, I hope he begins to treat me better; or any other customer for that matter. If not, I will be doing my shopping elsewhere, and I will tell my friends and family not to shop here anymore either! Kevin could learn a thing or two about customer service from the other young man!!

Comment (0)
20

I tried to drop off a RX at the CVS on Rues Lane in East Brunswick, NJ and was told that the medication was not in stock so they wouldn't take my prescription. They told me to come back next week. Since that time, I have returned to the store 6 times trying to get my prescription filled.

Last week, I was told to bring in the prescription for the person who does the ordering to see, and she would order the medication on Monday and it would be in on Wed. I went back today and they said that they only ordered 60 pills and since the prescription was written for 120 pills they couldn't fill it.

It's been over three weeks, my prescription is almost expired and no one cares. They tell me to take my prescription to another drugstore. I would have taken my RX to Walgreens 2 weeks ago, but my insurance chooses a pharmacy and insists that I get all of my prescriptions filled at the same pharmacy. I am disgusted.

Comment (0)
20

I had two RX's for the same drug but different amounts and directions. The pharmacy at 517 State Road in Plymouth Ma
Chose to fill the one from last night instead of the one I brought in today. The RX from last night was for 1 tab 3's a day
21 pills.

Today after going to the emergency room the doctor changed the amount taken each day. It was for 1 pill 4 times a day for 12 days. 48 pills. I called the pharmacist on duty and asked why she didn't fill the current RX. She said it is the same pill as called in last night, however, as stated the directions are different. I wanted the current RX. There are no refills on either one. That is the reason the doctor ordered 48.

To make matters worse, the pharmacist was very rude. In fact hung up before I finished asking a question. (Slammed the phone down) I am transferring all business to Walgreens..never any more at CVS anywhere.

Comment (0)
40

I ordered a refill for a prescription at the CVS at 280 S Main St, New City, NY 10956, 845-639-8150. This pharmacy has become a disaster and has gone progressively downhill over the last 6 months. Most meds need have to be ordered, adding at times almost a week to the pickup. And the wait times have gotten ridiculously long. I have been there when a nurse lost it after ordering a prescription 14 hours earlier and was not ready after her 12 hour shift. Today, I ordered a refill at 7 am, and it was not ready at 5:00 pm. I had to wait while it was "expedited." What a poor choice of wording they used. The pharmacist said he was "swamped." What a horrible experience. We are taking our business elsewhere.

Comment (0)
20

My mother is Diabetic and Elderly. She lives in Tennessee and visits me here in AZ at least 3x a year. Late September of last year, she was visiting and during this time, ran out of Insulin Syringes. Her Sugar was low, and she asked me to run to the pharmacy and get her a bag of BD UltraFine 31G 8mm Short Tip Insulin Syringes (10count). It is Legal to purchase this Medical Product in TN as well as here in AZ. I went to CVS, had no problems. Walked out with what was needed, good price, no hassle.

Today However, was Terrible. It has been a good 8 months since my last attempt of purchase. Similar situation as before, only I was told by the lady behind the counter "Brooke", that it was against CVS Policy to sell Syringes without a RX. I told her about my Mother. I was asked if my mother has a RX for Insulin here(CVS) I said of course not, she lives almost 3,000 miles away! I was given dirty looks, made to feel like a 'criminal' or drug addict, and was refused service.

I have no understanding of how it can be against policy to sell something that is OTC, Legal in ARIZONA. It's a sad sad day when either a Diabetic Elderly woman has to sit in Walgreen's for almost 2 & 1/2 hours while proof of a RX was faxed, all because CVS's inability to provide Indiscriminate Service..... Or sadly enough, (the whole reason for this I'm sure:addicts) the addict on the street who would choose to USE a Sanitary Implement for Administration, is denied and sent back out to the street with a DIRTY needle!

What kind of world is this?

Comment (0)
20

This is a on going problem with most of the CVS stores considering the reviews that I read from last year to the present, nothing has been done to change it. The female person you have over the pharmacy lacks customer service skills. I take a control pain medication, and they are always out. She refuses to hold my prescription so I have to drive over there everyday. I would call but tried that and as soon as they pick up they place you on hold for days.

20 years, I have been going to the same CVS maybe its time to be an ex customer. Here is the rest of my story: when the young man not sure of his name, but he holds my script so don't say it can't be done because it has been. She is rude and uncaring of the fact I have a disabling illness and need my pain medicine. Most of the time I am out of meds for weeks at a time. I will be going again today and will get the name of the female with a problem. Oh yeah she even sent me to another CVS. They filled it once but sent me back to her the next month and told me its her JOB to fill it ....HELP

Comment (0)
20

I took a person I work for with a disability and was inquiring as to why all of her medications and diabetes equipment had not been transferred over when the request was made three ago. Now, we were speaking to a clerk. A pharmacist by the name of ANN at store # 6040 and very rudely stated we don't transfer meds from another pharmacy (UNTRUE) very unprofessional. We went to complain to store manager, doing an interview. We heard there have been many complaints about this pharmacist. Why does she still have a job

Comment (0)
40

I'm a former employee for CVS store 2041. I am filing this complaint because the management there never paid me for 5hrs I worked and the vacation time I had left when I resigned because hours were being cut and wasn't getting full hours for a full time employee. I had to go store to stores to make 30 hours a week. I have spoken to the store and HR about the situation and they keep telling me call the store and the store would say call HR. The store manger said it was logged in the system. It's been a month and still didn't received any check when they said that I would get in the mailed of what they owned me.

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