Costco Complaints Continued... (Page 1)226+ reviews added so far. Upset? Call Costco corporate: 425-313-8100
The cashier, Lindsay R, did greet me and say hello. However, while scanning the items she was in conversation with the other person putting the items back in the cart. His name was Dalton. He did not say hello nor acknowledge me. They talked the entire time about Dalton and his job being in jeopardy; he was telling Lindsay about his discussion with his supervisor. He was in a way mocking his reprimand, with a grin on his face. I find that totally inappropriate talk in front of a customer... and he was not paying attention to his work. He loaded the cart totally unorganized and carelessly.
On the way to the car, a jar of mayonnaise fell off the cart and split and the laundry detergent. Inspected the items and seemed to be OK, so we loaded the car. Upon unloading the car at home, there was something that was all over the paper towels, toilet paper, water, everything back there... noticing that the cap of the Dawn dish soap we had purchased had been flipped open, we thought that is what was leaking. Come to find out, it was the liquid laundry detergent leaking all over. Apparently it had sustained a crack when it fell from the cart. Had Dalton been paying attention to what he was doing, he probably wouldn't have put the mayonnaise and laundry detergent on the top of a full cart half-ass.
We are now home and have laundry detergent all over the back of the car and every item we unload has sticky laundry detergent over it. Not only are we covered in detergent, our garage floor is a mess...
We have spent all evening cleaning the garage floor and back of the car. It has been total hell trying to clean up liquid laundry detergent without creating even more of a mess.
The total lack of care Dalton does his job is disturbing and shows me he doesn't care about customers or the negative this puts on Costco. I don't think Costco would appreciate this kind of employee. Hmmm, funny they were talking about him being reprimanded for his job performance and he still was continuing to be carless. I would think that Lindsay would squash any conversation of such in front of customers, but I believe she brought the subject up with him.
We spent over $220.00 this particular trip (which is about average for us) and are very disappointed in the customer service we received and the complete carelessness and lack of care in the employees. Not to mention the hours we have had to spend away from our family as we clean up the mess in our garage and car. It probably never will fully be out of the car... can't send the car through several rinse cycles.
We would appreciate a letter of acknowledgement and apology from Costco and some compensation for our time and trouble the employees put upon us with this trip to Costco. We look forward to hearing back from Corporate.
Once again I was dispensed the wrong medication at pharmacy. 1st time was proper meds but double the dosage. This time was a refill. 90 tablets of the wrong medication. Spoke to warehouse manager over 1 week ago. Pharmacy manager, Sue, was to call me. Still waiting. Their only interest is getting bottle back. Think this needs further investigation and report to state agency. Find the communication there does not exist and the Costco mission statement has not been followed or honored.
I purchased an extended warrantees for myself and my wife purchasing cell phones at Costco in Holbrook. In April my phone died and I called up Square Trade and they said they will replace the phone but I must send it back fast or be charged for the phone. My wife upon receiving my phone put on the appropriate stickers on the package. But didn't realize it should have gone fed Ex, we mailed it back via the post office but with all the tags of info required on the package, as well as we purchased a tracker to find it in April
Based upon what they said on the square trade statement we were expecting a bill if anything went wrong within their time slot, which was within a month time. With appropriate notice there would have been no problem we would have been prepared. The problem started August 4th my wife's phone had issues and I called up Square Trade and they informed me I owe them $700.00 for my old phone. They cited I am responsible since we used the wrong mailing agency and thus the don't have the tracking number. I asked why they never contacted me and they said that they emailed me. That is the only way they do business.
I never received their emails, and they don't mail out bills, so I was totally in the dark about this. Since I was dealing with a Costco product I thought it would be professionally done, and mailing out bills and notices is the usual protocol of getting bills. The question is do they have a responsibility to let the consumer know their is a problem .Is emailing the appropriate way of letting a consumer know their is a problem. I for one browse my emails I generate a huge amount of them and am afraid to open up unknown emails out of fear of virus which my computer seems to grow. But opun checking my computer for them, they did not seem to exist.
Because of their insistence of getting their phones back fast I feel that they have a duty as well to act as they expediently as well, this allows the consumer to get information that might be time sensitive. Unfortunately after four months I couldn't the receipt from the post office, and too much time has gone by for them to generate a copy. If they did the right thing I would have had the problem finding or getting another receipt. They don't know if the package is in their warehouse and they are too disorganized to find it. Nor will they intercede with the post office since they were receiving the package. But i honestly feel they have it and cannot find it. Talking to their representative I asked what is their mailing address he could not find it. This scared me if he could not find their address how could they find my phone
Perhaps we do owe some responsibility but they too as well. Its very easy to lay the blame on me. On the other hand they expect me to pay $700 dollars am I suppose to email it to them or are they going to mail me a bill. The other question I have if a person has not responded via emails should they not call or should I dare say mail out a bill.
Costco employees checking bills are very rude staff and does not know that when you ask to search someone, does not mean grab their bag off their back! Not all colored people are thieves as I felt she treated me. The managers don't really care as they were more concerned about me standing up for my right as a customer. Isn't it innocent before presumed guilty or is at Costco shops guilty and then prove your innocence.
I will be posting her picture up on your Facebook, Instagram, and Twitter Pages since no one cares about what happened. I called Customer service at 12:30pm EST and spoke to Rosa who said someone would call me back in a few hours. Now I am writing to Costco head offices since she didn't respond and I feel no one looked at the video and when I wanted to take pics? I was told I was not allowed. What is happening to the world? Is no one respectful anymore?
Bought fan online, on 07/09/2016. Looking at order online, fan shipped on 7/12/2016. Order # 613886214. Member# 11765293955. Today is 7/22/2016 and when we look at FedEx, for the last week, shows the same thing. Arrival date pending, Shipping Label created. I have tried to locate item, by tracking FedEx online and by calling, with no success. Can you help me locate the fan and work with FedEx, to determine when we will receive the fan. Original arrival date listed, was 7/16/2016, late in day, Saturday. Not sure how item was shipped, but FedEx is not helping.
I shopped at Costco today at Merchant ID 619000003655, Wholesale Memphis #352. I was unable to find handicap parking, or a handicap scooter in this store. I shopped with a regular basket. While pulling into a free checkout lane, your employee pulled a man over in a handicap scooter in front of me. I accepted his rude behavior without comment; however, the more thought about it, I decided this rude behavior should not go unrewarded. My next trip to Costco will be for the purpose of returning my membership card for cancellation. I refuse to shop where rude employees mistreat the handicapped elderly. Following his rude behavior, I moved over one lane to another cashier (OP#33 Barbara R.) who checked me out 12:55 PM. I plan to tell everyone about their mistreatment of the elderly handicapped.
I went to what I thought was my friendly neighborhood Costco rushing after work to make sure I bought a good piece of meat to grill for 4th of July. I had cash in my hands and luckily I found a great piece of fillet for $99.95. I rushed to the cashier since it was close to closing time. As I approached the counter I realized I did not have my current membership card so, I produced the expired card plus my driver's license. To my surprise, the cashier told me she could not accept my id because it did not have my current address.
Ms. Khaliel surprised me again with her level of arrogance by telling me that unfortunately she could not help me unless I get my Driver's license with my current address. I explained that I would gladly bring it Tuesday since they were five minutes to closing on the eve of 4th of July and I had only one item to pay in CASH. Again she looked very indifferent to my dilemma and totally insensitive to my frustration of trying to get 1 item with cash and being refused on a technicality while other members in line were getting upset as well.
One member offered to pay for my item at which she asked them NOT to help me and warned me that if I try for someone else to do it that she would make sure that my father's membership and mine would be cancelled. I could hardly believe what this Costco Manager was saying. Obviously she was admitting that she knew I was a member. It is beyond me her level of service. Mr. Fritz, an associate that was observing her actions seemed ashamed by her attitude but could not override her authority.
My father and I have been members for over 10 years and I sincerely find this Ms. Elaine Khaliel totally going out of her way to make me feel that my business does not mean a thing to Costco after so many years of buying thousand of dollars without any issues. I have never written a single complaint about Costco and I never thought I would ever encounter such an unprofessional and out of touch Manager at this store. As I was leaving the place a friend of mine walked in and helped me to get what I went for. I hope this will not happen to anyone when I am sure it would have been so easy to find out if I was a paying member or not since you must have my picture in your records. Seriously something wrong with this lady.
We bought chicken penne at Costco last night and cooked it this afternoon. When my son about to eat he found a big fly mixed with the pasta. I drove back to Costco heritage and took the hot pasta and asked for the manager. The lady that talked to me asked right away if my money was refunded. She then went back to see the deli Manager if she's available but said she would just call me back. I'm a bit disappointed because not one staff handle it properly. Not even one staff in the customer service apologized . Right away they asked me to write the incident report. The staff keep wiping the counter of disinfectant because the simmering pasta made the counter wet. I think staff needs more coaching and training to handle this kind of complain.
Hello the my name is Moira Kalakoda and I am a member have been for several years and never had any problem. This is what I noticed when I went to the Costo in Perrysburg OH. I bought a pair of Levis canvas shoes and noticed that I paid $3.00 more for mine than the men's and it's exactly the same shoe. P.S. I have been very happy with Costco and love shopping there.
Purchased Albacore tuna. Kirkland label - 6041SWISKO 05:58 use by Feb 2019. Opened the can and found the tuna in the center was dark brown and inedible. I threw the Tuna out. I am concerned the others in the bulk pack are bad. I was buying same at Sam's and decide to try COSTCO - not a good first impression.
Recently, I bought a pack of beef jerky (Kirkland Steak Strips extra thick cut) at one of your stores. Unfortunately, one piece of beef jerky was not in good shape as it should be. It had a piece of blue rubber (or plastic) in it. My friend and I were so shocked and I took a picture of it and the foreign substance can be seen clearly. I can send it to you if you give me an e-mail address. Since I live in Mississippi where does not have any store of yours, I am not sure what I can do. Please give me an answer to resolve the problem. I look forward to your reply and a resolution to my problem. If I do not receive an reasonable deal for it, I am going to seek help from a consumer protection agency or the Better Business Bureau.
I asked that my frozen yogurt be filled so that they look like the ones advertised. As you can see in the attached picture, the frozen yogurts were all filled to well below the rim. Jossue, with a terrible attitude and bad customer service, refused to fill it, saying it could only be 12 ounces. Why the discrepancy and
Around 3/28/2016 I bought a rotisserie-chicken, one of our favourite items. This time the chicken turned out to be a surprise for us. Instead of being a young succulent delicious bird, it was old and tough. We thought not too much on our first meal on the chicken, but on the second meal we were sure that this is an old bird. By this time we have discarded the box in which the chicken came, so we had no evidence to bring back to our store. We discarded the remaining parts of the
I just thought your company would like to know you have an employee on Facebook who proudly shows he's a employee at Costco on his personal page; while he goes around and rudely attacks people on posts. He did as much to me when I never directed anything toward him. I just so happen to be a Costco member and haven't decided if I was going to take any public action on this matter.
He angered me by attacking my baby's picture for no reason other then I shared my own opinion on a post not directed to him. I find this very distasteful and think he is a tool. He works at Costco somewhere in Ontario Canada. I told him I would write your company and tell them how one of your employees acts to the public and he said he didn't care and changed his profile job information. His name is Bryan Thomas.
I purchased 33.0 oz package of Papa Pita greek pita flat bread from the Costco Store in Visalia, California on March 1, 2017. The tag on the bread read 105423 and the best used by date was March 8, 16. My complaint is that the bread was doughy and undercooked, it was not cooked enough for the bread to begin to split to form the pita pockets. As I live 50 miles away from the store, I will not be returning this minor purchase, but you should be aware of the quality of product your suppliers are providing.
I ordered a cake for my husband’s 65th birthday. I picked it up Monday 22nd February. It looked lovely. My husband’s birthday was Tuesday 23rd February and after he blew out the candles at his party I went to cut it up. I was shocked to discover that the cake was very slanted (see pic) one end was so thin I couldn’t serve it to guests as it looked like I didn’t have enough (which I didn’t) and it was embarrassing to say the least.
It was like it has been squashed before it was iced. I didn’t happen after as the icing and the design was not disturbed. I did go back to Cosco Cardiff and complained, ok the lady took the pictures and refunded me but was no apology didn’t really seem that bothered about my husband’s birthday being ruined or how embarrassing it was.
I wanted to bring this to your attention formally to stop the disappointment happens to others as I really don’t think anything will be done to find out why this happened or to stop it happening again. I feel it was very unprofessional as it must have been noticed before it was decorated. It wasn’t a slight "mishap" it is very noticeable and was obviously ignored, decorated and hoped that I wouldn’t notice. I won’t be ordering a cake from Costco again.
I was at the water bottled section of the store, last aisle, all the way at the back when I met the female employee with the name badge SABBY. When I already loaded in my cart the one (1) 5-gal box of Arrowhead water and leaving the area, Ms Sabby saw me rolling already my heavy cart full of stuffs away from the water section but she still continued to pull her dolly full of NESQWIK products and stopped my cart by holding the front cart without saying anything like "passing through, give way please" and she was with her serious face. She bumped my cart by her dolly and she didn't even say sorry. That was absolutely very rude.
My wife purchased three mens trousers for me. She had them altered and gave them to me as a gift. The item is Costco ITM/ACT 754084. The problem is that the fly zippers are too short. You have to pull your pants down to take a pee. This is embarrassing, especially in public restrooms. Been customers for more than fifteen years. Never had a problem. How much do you save by scrimping in the zippers? A few cents? If they were not altered I'd return them.
I would like to request Costco review the attitude of your employee at the Costco 1709 Automation Pkwy, San Jose, CA. This morning I called to order a pizza at 10:30am. She said the pizza will be done in half hour which means it will be available at 11:00am. I am living far away from the Costco at 1709 Automation Pkwy, San Jose, CA but I planned to pick up from there because it is on the way to my friend's house. I am OK if the pizza will not be as hot as it is just made.
However, when I came to pick up at around 11:50am, a Chinese lady who works there said I have to wait until they have spare pizza available because I was late. It seems she punished me because I was late. I was waiting for more than 15minutes and keep asking for picking up the pizza. She kept saying I had to wait because I was late. I saw many pizzas came out of the rack but she didn't want to give me. Finally, there was a Hispanic young cashier there saw me kept asking, she gave me the box of pizza from the shelf which I believed it already packed for me.
Thanks to this Hispanic cashier. I am very disappointed about the way a Costco employee treats customer like that. I hope it wouldn't happen again in the future to me as well as for other customers.
I was eating some milk chocolate raisins by Kirklands and got a grape vine stem in one. I'm not sure on your policy on this stuff but it was not something I expected from your products. My family shops at Costco a few times a month. I'd hate for that to stop and we all really enjoy your store you guys have furnished a few rooms in all our homes. To me this is a huge disappointment. I have taken pics of the product and the grape stem. If you need it I've also informed an sent pics to my parents. I will be waiting to hear from you guys soon on this matter. I have tried to send pics but for some reason this Email wont let me send them to show proof.
I went to my closest Costco on 11/29/15 - Ft. Myers store # 351. I normally shop twice a month at this Costco. I have a business membership which has cost me $200 - $275 per year since this store opened as I pay for myself and my employees. I have a Sam's club and BJ's that have opened closer to my home but have always liked the Costco products and service. I have noticed in the last year, but mainly in the last several months that the service has really gone down hill at this Costco. I see people every time I'm in with what seem to be major complaints at the service desk - I also had an issue within the last month and thought it was going to be taken care of on my visit to the store on Sunday - but it was not. Here is what happened.
On Sunday Nov. 29th I purchased two boxes of the Chicken Sandwiches that you carry. The next day I received your coupon book in the mail and it showed the Chicken Sandwiches with a coupon for $2.30 off per box. So a $4.60 savings. Now it costs me a $2.00 bridge toll to get from my home in Cape Coral FL to the Ft. Myers FL store so I figured when I went back mid month I would ask for my 4.60 back as I have always been able to do that. When I went in the store on 12/12 ( and spent $164.36 ) I went to the customer service desk to explain that I wanted to be refunded for the coupon price of the two boxes of Chicken sandwiches I had purchased two weeks prior even though I thought I had my receipt with me I could not find it quickly - I asked if he would be look up my last purchase receipt and I was told no that they don't look up receipts for coupon matching - only if we needed a refund for something.....I was not happy about it and told him that I would not be able to get back for at least two weeks again - I was told that as long as I got back to the store WITH MY receipt by 12/29 I would get the credit, but it was out of his hands, he could not look up my receipt.
So I did get back to Costco on Sunday 12/27 and made sure I took my receipt copy attached for you - only to be told by Amanda on the customer service desk that I was too late that the coupon expired on 12/24. I explained that I was told I had until 12/29 and that I had been in on 12/12 but the guy on the register would not look up my last receipt to verify my purchase and she also said it was against policy to do that for a coupon match. I then asked for a manager - this took an additional 6 minutes of standing there after already waiting in line for almost 15 minutes - for the 2nd time remember. The manager did give her the go ahead to refund the coupon purchase back to my AX card. So she said she did that - I guess I should have looked at the receipt when she handed it back to me but I did not. When I got home and put it with my other receipts to verify when I receive the bill I noticed that she had only credited me with $2.30 which would have been for one box - there was no limit to the purchase and we only discussed the fact that I was owed $4.60.
I feel that she did that on purpose, but that is besides the point. I am very frustrated that I had to go thru all that just to be able to use the coupon that Costco sent out. This should have been handled the first time I came in - it was not like I asked him to look through my last 6 months of receipts - it was the last one that would show up on my account. It may have taken him 2 or 3 min. tops.
I stood in line far longer than that while waiting for my turn. To make a long story a little shorter, I expect someone to refund my other $2.30 that was not refunded when I should have been on Sunday and at this point I am very sorry that I even renewed my Costco membership as I think they are a little over confident at that store. There is a Sams store within probably 5 miles of it and like I said earlier - I have a different Sams Club that just opened much closer to me and a BJ's that opened about 4 years ago that is closer to me as well - both are in Cape Coral, so no $2 bridge toll to pay either. So with that, if the service does not improve at this Costco I will not be renewing my office membership next September and I may just go ahead and discontinue my membership with the AX change in the spring. Let me know if what I encountered is standard procedure at all Costco's now or just what so I can make a determination.
I have been a costco executive member for many years, and I have never lodged a complaint until now. My complaint is about a product prepared by a company called feature foods international. The product I am complaining about is called herring fillets in wine marinate. This product is no longer what it use to be,it is totally different fish that I use to consume. I don't know the source of this particular fish product but I am curious to find out. It no longer taste the same, in fact it doesn't even taste like herring. These herring bits are tougher then the ones I use to consume. If there is no chance, I will no longer buy this product. The store I bought this product is Langley B C Canada.
Purchased online HOTPOINT WASHING MACHINE & TUMBLE DRYER delivered 10/11/15 to our new address which we moved into on 27/11/15. Used both items for first time 8/12/15 and found water pouring down front of tumble dryer & floor flooded.telephoned complaints dept. told it was one of the machines which had a fault & I would be contacted regarding this in due course it could be upto eight weeks. I was given another number To ring & was told they couldn't help & I should contact local store which I called & after waiting 30 minutes I put the phone down.
I tried every day and eventually spoke to Sue on 10/12/15 who called us back & said Mark at Sunbury would deal with it and call on Monday I contacted store spoke to Coleen & gave mobile number as well for Mark to call,no contact waited until 3.30pm left another message with Harjit. Called today 9 am after 3 mins.told to hang up no reply.We are in our 70's we can't cope with anymore stress & want a new machine or our money back before Christmas we cannot carrying on being fobbed off. Please treat this complaint as URGENT.
This is not a complaint to Melinda at Costco Optical. This is a complaint that the lab will not put new lenses into my sunglasses. I cannot get nike sunglasses made like this and I have looked over 1000 pages at Ebay. The glasses are 155 mm wide and fit me like a glove. The department will not refill because the frames are scratched. I have had these frames fills 3 times over the past two years. Once because my poly lens saved my eye. Really Costco lab, are you now so stuck up that you won't fill my work lens and call my frames too scratched? I am frustrated and pissed at the Costco corporate office.
Went to your South Center store to get a card replacement. After watching the disorganization of the employees at the merchandise return area I waited over a half an hour to have them tell me that there card machine was not working. So, they gave me a temp slip of paper good for 1 day. Now the next time I go to Costco I will have to wait in line again for who knows how long to try to replace my card. This is the second time that card machine has not worked when I have come to that store. You can't have employees trying to help other employees how to make transactions during the busy time of year. The lines are very long. I went 15 years before I got a Costco card and was talked into it from a friend I am beginning that it was a mistake.
This is specifically a complaint about DS Waters (aka Sparkletts Water, Alhambra, Costco Water) which was water delivery service contracted through Costco and not other Costco services. I am in the San Francisco Bay Area. I initially started water delivery service in September 2012. The deliveries were usually within one day of the scheduled delivery date for the first couple of years and the empty bottles were exchanged for the new ones outside of my apartment door in the building were I live. This all changed by September of 2015. Water delivery was very sketchy and if delivered at all, was usually left outside of the building in an area that is not secure. Since I left the empty bottles inside of the building, these were not taken and deposits not credited.
I cancelled service by telephone at 5:01pm on October 20, 2015 after a 26 minutes wait. After the customer service attempted to convince me to stay with the service (as expected), he agreed to cancel it and said that the empty bottles would be picked up on the regularly scheduled service date of November 2, 2015. The bottles were not picked up and more bottles were left outside of the apartment building. A worker doing construction for our building helped me drag the bottles into the lobby so that the homeless people would not use them as bowling balls down the hilly street. I checked the caller ID on my phone and no attempt had been made to call from the call-box for entry as usual. I contacted DS Waters several times via email with no response. Reviews on Yelp and BBB rating is one of the worst I have every seen with many people experiencing very similar issues. I find it difficult to understand why Costco would continue to maintain any kind of business relationship with DS Waters and would like their help resolving it.
I have been a Costco member for a number of years and was absolutely horrified, outraged and saddened by the customer service treatment I received at the Langley Costco 2015Nov28 around 2:00 pm. I was in the front part of the store where certain items are often featured for promotion or sale. Among the items was a big box of extra wide Christmas paper that was being offered at discount. There was a small unattended 3 step ladder in front of the box that had a sign on it that it was not to be moved from the area. The sign didn't say the step ladder could not be used just that it was not to be use. I thought it had been put there on purpose to allow the customers to gain access to the wrapping paper as it was a big box.
I had been standing the bottom rung of the ladder for a few seconds before an extremely rude sales person YELLED at me to get off the ladder as it was not met for customer use. I apologized immediately and explained that I thought it was there for customer use. I was so horrified and humiliated (it's not nice to be yelled at in front other customers) that I immediately said I didn't see anything I wanted and left. Even my partner was upset by the incident and said she had never seen anything like it and she has been in retail management for more than 50 years. The whole event put me off for the rest of the afternoon and I felt bad for the rest of the day. I can understand your staff feeling harried during the Christmas season but that behavior was definitely uncalled for and should not be repeated under any circumstance.
I think a nice Christmas basket is in order to apologize for such mean and thoughtless behavior.
Prior to Costco's recent e-coli problem in your chicken salad we've had two experiences with improperly prepared food products. We've quit buying your rotisserie chickens because we've found them to be undercooked. There's nothing grosser than an undone chicken. Under cooked chicken is a source for e-coli. We've had to finish roasting them in the oven to make them edible. We recently purchased one of your pumpkin pies. The pumpkin filling was not thoroughly cooked in the center. It was runny like soft pudding. Again we found it to be inedible.(Pies contain eggs which undercooked can cause e-coli). We fed the uneaten pie to our neighbors pigs. We shop at your Union Gap WA store and live 30 miles away so it's not convenient to return a product like that.
We reported both experiences to one of your store managers in Union Gap.Unfortunately I didn't get his name. He was a young Asian man. He pretty much blew me off telling me that Costco have processes in place to insure that what we experienced can't happen. Excuse me. That response is what prompted me to pursue it further. We've been a Costco member since 1984 and haven't encountered any unsatisfactory issues with a product until now. When someone reports a food related issue that may have health effects you need to pay attention and believe what you're being told.
I have an activated Debit card and it hasn't worked at the Clybourne gas pumps twice. I use my Debit Card successfully in the store and am puzzled why the pump denies my the ability to purchase gas. I assure you that I have more than enough funds to be able to fill my tank; the woman attending the pump said she thought that I had a limit on the amount of purchases....but I assure you this is not the case. I would appreciate it if you would look into the matter as I became a member of Costco to be able to take advantage of the low gas prices.
I am complaining that you are discontinuing Kirkland Organic Rice Milk. We have kids with food allergies and are on a limited budget. We need you to please not take this off your shelves. We are in San Diego and use the La Mesa store mostly. I believe I speak for a lot of others. I noticed there even was a blog about it.
I am a long time Costco customer. We shop frequently between the town of Novato, and Richmond in Northern California because both these two stores are close to where we live. I have quite a few very unpleasant experiences returning products at your Richmond facility. The return personnel made frequent unfriendly complaints about much trouble I case them to go through the refund process, and that I shall return the goods from the same store that I purchase from. ...
However; I did not see that clause from any of the Costco return policies. It seems to me if the Costco policy is such; the Costco workers shall validate the store policy and treat the customers with respect instead of insulting the customers. The comments of the workers at the Return Department @ your Richmond facility in Northern California are totally unprofessional, inappropriate, and unpleasant.
A lock nut on my spare tire mount is missing due to mishandling of service technician. I don't know who or how they lost it but bottom line, it is missing. I am sure it was in there when they took my car in to replace all 4 tires at their store. I just had installed the flat tire before I took it in for their service. My instructions was to install back the spare tire I used on the tire mount. To make matters worst is to tell me that the lock nut was not in there This locknut is to secure the spare tire from being easily stolen. The problem now is, when I try to find out the status of my complaint, I get being bounce off from various telephones instead of addressing the problem directly since it is not a big item. This is a customer service issue of Costco.
Tire service technician misplaced a locknut on my spare tire mount on Friday, November 13, 2015. This happened when they replaced all four tires on my car. I would like a replacement of the lug nut that the service technician lost or would like to find out what is being done about it. After speaking with someone in customer service it appears I will need to escalate my problem to corporate to get satisfaction!
Let me preface by saying I have shopped at Costco for years and have never had a bad experience. Lately I have noticed more new faces than old faces at Costco. My daughter and I were shopping today. The cashier, Vanessa, advised my daughter, in a rude manner, she had to purchase 2 packages of bagels or put one back. My daughter was aware but in her haste forgot, she left to get the other package of bagels. The cashier finished ringing up the groceries before my daughter returned. She made a rude comment about her leaving to get the bagels if she were paying. I felt the comment was uncalled for. She turned and continued to make comments to the cashier that was standing nearby.
I made a comment about missing the old cashiers, as I had not seen her before. She stated she was an old cashier. I don't think she should be working in the forefronts with the customers. This employee was very rude. We were going to order from the food court as well as update out membership, but because of her, we did not. I understand people may have bad days, we are all human, but if anything she should have just kept her opinions to herself. My daughter and I have both worked customer service and both viewed her behavior as unacceptable. You never want to make a customer feel like they are an inconvenience to you. Someone needs to let her know. This is the store in Merced Ca on R Street.
I phoned up to cancel and order. The operative assured me she would email and get the shipment stopped, then email me and the money would be returned. The next thing I know I get an email saying my item had shipped! The order had been cancelled it is of no use to me. How do I go about getting my money back? If not I will write a letter to the CEO.
11-7-15 My concern and complaint is valid and needs immediate attention please. My records as a Costco customer are on file for you to review! Please have a corporate officer contact me at 202-538-6103 Lamoda Inc. ask for Fajam. Your store had me charged falsely for stealing a pack of socks that your cashier failed to ring up and was accused as thief before leaving the store by your Costco Loss Prevention. I am not a thief and very humiliated and disappointed on how the situation was handled and the loss of my Costco Membership due to a misunderstanding and improper handling and address of the situation. I am a very successful business person in this community that spends a great deal of money every month in your Corporation. I would have been more than happy to pay for these socks along with the rest of my order that totaled 413.46. I would like to resolve this minor misunderstanding prior the expense of getting attorneys involved
i bought a pair of prescription eye glasses at the Costco store in the Christiana Delaware Mall. The glasses have a protective coating on the outside of the lenses which starts to wear off after several months and after 2 or 3 years you have smudge or smear marks on the outside of your lenses that just keep getting worse and worse. But, you don't know what causes this and you keep cleaning your glasses after each time you look at them, because you think that they are dirty from oils on your hands, etc. But the real problem is the coating on the lenses which is terrible and doesn't last. I have $2.00 reading glasses that are better than the $120.00 glasses I bought at Costco. There are no smears or smudges on the $2.00 glasses that I have and I have bought lots of pairs over the years. If I am having this problem, then so is everyone else that buys these glasses from Costco with the protective layer. No one in the store will help you with this problem. The sales people and those who I spoke to in the Costco eye glass department are well award of this problem and just want to sell you a new pair of glasses and think it is O. K. to sell this junk to the paying public. Only a class action law suit will change their minds in my opinion. Let me know what the management of Costco thinks. No one else really cares.
I called the Costco pharmacy to check on a prescription I dropped off yesterday. The lady I gave it to said that she would have to call and verifie the information with the doctor. So I called the next evening to check on it. The lady on the other end of the phone was extremely rude her name was Nusrat. She first tried to tell me they did not have my prescription. Then she left me on hold for an extremely long lime while she went to look for it. Every time I tried to ask her a question she would cut me off and tell me that if I would quit talking I'd know. And after she was done she never did answer my question. When I tried to tell her that I didn't understand what she was saying she hung up on me. I had to call back to get her name. Horrible customer service from Costco, and no apology none at all. She could of careless if she was rude or not. I still don't have the info I needed.
Good afternoon! Last Friday I was assisted by Amanda in the photo department. I called her after the app was giving me issues uploading my pictures to be developed. She was very helpful and assisted me some of my pictures that had come thru incorrectly. When I arrived to pick up late that evening around 8pm we ordered pizza to go then headed to photo where Amanda assisted me with a very professional and helpful manner! Even the other gal working with her was sweet and presentable. (Sorry didn't get her name). After we purchased the pictures we headed back to pick up our pizza. As it was late due to my husband getting off work later than usual we were very hungry.
I went to the car with my two and seven cranky children and I was on a knee scooter and in pain due to a recent surgery. After 30 more mins my husband finally got back to the car to find a very "hungry" wife and two very upset children. My husband said they forgot to put in our order and not only ours but 3 other people there as well. They offered no apologize, discount or refund. I was very upset and not happy with the poor customer service. I personally would have gone up and spoken with them but we're hungry, tired and with my knee scooter it just wasn't convenient. I just wanted to give kudos to the good employee and also mention about the poor customer service that is not normally received at our local Costco. Hopefully this can be rectified. Thank you for your time and hope your day is well!.
When I entered Clackamas, Oregon Costco warehouse the carts were wet because of the rain. As I was lining up to enter, the lady employee on the front door was wiping the cart of the customer handle with a towel. She did wipe the customer cart in front of me and the customer behind me but skip me completely. Since the cart handle was wet and cold I asked if she could let me borrow the towel. Although she was holding a towel she directed me to get the towel across on the other side. After I finished wiping my own cart, I left the towel near her. When I walk away about 20 ft, she yelled at me like this:" Hey lady you stole my towel " That was in front of a lot of people. I was very embarrassed because at the age of 70 I never been called a thief. I called the manager and told him about it. we have a little chat and I continued my shopping. I was not able to shop around because I was traumatized. I am planning to take legal action, because of emotional stress. When I got home I called the corporate office of Costco to complaint and talked to Pete and explained the incident to him. He told me that he will email the top manager in Clackamas, OR Costco.
I purchased a star wars costume for my grandson. The darth vader light saber that comes with the costume does not work. There is no information on the included cardboard setup on how to return the defective light saber. The only information included is Disney.com. How do I get a light saber that works? With no contact information included I am stuck with a defective one.
I have been a member for at least 30 years. Every time I go from the regular account to the executive account, I pay some money to do so. At the time i'm buying my groceries, they come over and tell me that I should upgrade because I spend enough to make it work. Now for the last couple times i have done this, when I receive my renewal. It is not close to being enough. So I down grade. This time I spent about 23 dollars to upgrade and received a check for 7 dollars and 14 cents. What good did that do me!!! none? Your Right... None.. Seems like a scam to me. I will not upgrade my account ever again. If I even consider renewing it. I think if you didn't charge a yearly fee just to come buy stuff. You would have more business than you could shake a stick at. And you wouldn't even need the fees you charge. Wont you please consider making this easier on all of us who want to keep shopping there.
I bought a pair of prescriptions reading glasses about 4 years ago. After about a year or two I started to notice a mark at the edge of the lenses. I would try to clean this but the mark or smear would not go away. Eventually the smear or mark kept getting bigger and bigger and now the smear covers the lenses from the corner where it started to the center of the lens. I went to the Costco store in the Christiana Mall Shopping Center and talked to a sales person and got no satisfaction at all. I was told that there is a protective covering on the outside of the lenses that wears off and this is what is causing the smear. I am very unhappy with the glass selling department for selling me a pair of glasses that only last a short period of time.
I am sure that everyone who buys glasses with this protective coating is having the same problem that I am having. I bought glasses 40 years ago and they are just fine. I have 10 pairs of $2.00 reading glasses in the house and have never had a problem. Please, stop selling these glasses or you will eventually have a class action lawsuit on your hands when someone's vision is impaired and they have an accident driving or some other accident. No one really at Costco cares..I was told I need to just buy a new pair of glasses.
I parked car my car four lanes away from Costco. There was a young man getting carts he hag a huge orange cart and left it between my car and another. I turned around real quick. As the orange cart ran in the the back of my car (right side ) I ran to stop it but did not make it on time. I told him what the hell happened I just got my car painted four days ago. As he giggled I asked who was his manager. He said I don't know there's a lot of them that's when I got his name and marched into the store asking for a Manager, Denise this is store 31 in Fresno Ca. She came out and took picture with a cell phone and asked me some question and got my address and phone number.
Regardless of how small or big it is it's the principle I just took my car out of the shop on September 29. I paid good money to paint my car to look better. 2008 Nissan Altima. Denise said that he laughed because he was nervous that was bull. I feel like no one cared. Denise stated I can't pay you out for this. No one was asking her to. But my car is going to get fixed one way or another. Even if I have to publish in the newspaper or get ahold of a local news station. But I won't stop until this gets resolved. I work hard for some young man to laugh at the situation and that made it worse. Denise at Costco store 31 said it would take five days for someone to call me back. I will not stop here especially after I paid for my car to look better.
I had bought toilet paper there a year or so ago and it was as good as Charmin but cost a little less. Now it is a little wider sheet but the thickness is as thin as single ply.....takes twice as much and the cost is 50 cents a roll the same as Charmin. I won't buy anymore that's for sure.
Cancel my previous complaint It was my part of misunderstanding Thanks. Zebo Landman
It all started when i went to membership dept. returned items dept. over an approved item i wanted a credit for. the 2 girls were going back and forth between membership line and return line....they told me to go to the back of the line. they should have gone with the next customer in line no matter what since they were going back and forth not keeping somebody stable at the return line....a man said you were ahead of me go ahead and be taken care of....when i was, the young gal said to me where is the returned item. I said i was out of the country and I couldn't give the bad asparagus to her. I already had approval to get a credit from my phone call to costco prior to my trip to japan. Now she says, you could have frozen it. I said I'm not freezing something rotten in my freezer plus mine is small. she continued to say it will take longer to get this done because i have to call someone....i said fine.
Meanwhile my husband was somewhere in this huge store and I finally had the credit and his card; I couldn't find him, so I asked several guys can I have him paged since I had been throughout the store searching for him. They said we have no paging system...I said REALLY, even Walmart has a paging system in case of things like this....Still not finding him, I went to the door greeter, and I asked why there wasn't a paging system. Her answer was Costco can't afford one, it's too much money....What do they think I'm stupid. I found her to be very sarcastic and unfriendly. I went back in the store and i found two costco guys there, i told them my problem. now they helped me by asking me to describe my husband. they were great and they helped me physically find him....this happened on september 20, 2015 at 5201 s. intermountain drive, murray, utah 84107. This was a bad experience and I feel the customer is right and the employees should be more helpful. I would appreciate your help in this matter since I love shopping at Costco. This day I rate 1 for a very bad experience.
I went into Costco to pick up my new glasses - well I along with another lady waited 45 minutes to be waited on - There were 2 girls at the desk - one got up and left without explanation - she could have said "I"m sorry but I have to go to lunch at this time but someone wiill be with you shortly" but she just left - 10 minutes later another staff person came to the optical dept and said to the other girl "why did you not call me off the register if so & so went to lunch" No answer - My recommendation to Costco is to give the people pagers like restaurants do - I would have completed all my shopping and not stood and waited at the optical department for 45 minutes. Also, I probably would have spent more $$ - but was so frustrated I just left. Also the other gal who was in front of me on the list almost left because she had to pick her child up from the school bus and now had to come back to do her shopping - not smart Costco!! the few $$ it would take to do a pager system would more than make up for the cost by the customer shopping during the time frame of waiting.
On 7/31, I went to my Costco warehouse in Eureka, California to purchase a cash card to buy gasoline. I usually did this in the optical department where the waiting lines were usually shorter. While there, I usually have my glasses cleaned and staff suggested straightening them. Trina pulled on the temple breaking the glasses--the only ones I have. She said that the glasses were old (purchased in 1/2014 elsewhere as a gift) and if they were going to break, they would break anyway.
I was shocked at her attitude and fetched a manager from administration. Trina went on to say that the services were used at the customer's risk, and that Costco was not liable. She was snotty and her attitude needed work. She proceeded to Tiger glue them together so that I could drive home. As glue melts the plastic frames, I have learned, they fell a part on Sunday. As I only purchase gas there and had renewed my membership that very day, I am considering requesting the membership money returned and cancelling my membership.
I purchased a chicken Caesar salad from the food court today, got back to work to eat it and found that it was very old. The lettuce was brown and not good enough to eat. I'm surprised because Costco has always had very good, fresh food. It will probably be a while before I go back.
I purchased your Kirkland brand tuna fish for many years. I loved your tuna because of it's pure white color. I purchased a new 7-0z package of solid white albacore tuna and have noticed that the quality is definitely not the same. The tuna no longer has it's pure white color. It has pieces of pink and brown of which I threw out because of the color that I find unappetizing.
I have always told people that your tuna fish was the best but I along with others have noticed the change. Can you explain to me why the quality of your tuna fish is not the same? If the cans of tuna fish don't go back to it's original pure white quality that I have enjoyed over so many years, I and those who I have inspired to purchase your tuna fish, will no longer buy the Kirkland brand. I hope this situation will be resolved quickly.
I visit Louisville, KY an average of once a month to care for my 89 year old mother who suffers from dementia. I frequent the Costco at 5020 Norton Healthcare Blvd at least once during each visit. I must say that I was shocked and appalled by the unprofessional and cavalier attitude of the "lady" who checks items and receipts as you exit the store.
Not only was she rude, as she had her back to me while speaking to Ron who was working on the entrance side, but when she does turn to take my receipt, she doesn't say hello or address me at all. She then proceeds to go thru my basket with a fine tooth comb to ensure I'm not stealing anything.
Please understand, since I don't steal, it makes no difference to me that she scrutinized my cart as every item was paid for, but then, as if in disgust that she didn't find an item that wasn't paid for, hands me my receipt and says absolutely NOTHING!!! I looked her straight in the eye and said: "THANK YOU!!", in the most sarcastic tone possible. Only then does she reply, "thank you." I said to her, "what an attitude." She then replies as I walked away: "I got it from you."
Now, this "lady" was old enough to be my mother, but as I walked to my car, I realized that this type of behavior shouldn't exist in customer service so I decided to walk back to the entrance and ask to speak to a manager. I chose not to speak to her because I felt that I might curse her if she presented the same attitude again and being a man of color, and she being white, I wasn't going to allow this petty woman the opportunity to say that she feared for her safety.
Also, since Ron and the young man who worked the cash register were so polite and PROFESSIONAL, it made sense to speak to one of them. Ron called over one of the managers who worked that day, Alyssa Lawson who was polite, but I'm certain said nothing to the lady except that I complained about her attitude.
I am still going to contact the Corporate office to lodge a complaint so that they can be made aware of the event and also that, if an employee isn't prepared to provide professional customer service to ALL of the potential customers, maybe they should seek employment elsewhere. This occurred at COSTCO on 05/11/15 at approx 7:48pm.
I purchased flowers from Costco for Mother's Day , this is my second time buying flowers from Costco because my first experiance was great, the flowers were exactly as advertised, this is why I returned for another purchase. The flowers I picked looked as if it was a big beautiful arrangement , they showed up the size of any store flower shop which cost anywhere between $ 15 - 20 dollars tops , I paid $ 70 for the same amount of flowers.. Costco cheated their customer with this purchase I am very disapointed and feel as though Costco needs to make it right.
I am a senior citizen with 2 really bad knees. On most of my visits to Costco, I am asked to wait over along the wall while an employee looks for a scooter. I was informed that my store had 5 scooters, which he thought was a big deal. Five scooters for a store of this magnitude, are you kidding me?!?! How about taking a survey of how many seniors and disabled people use these scooters. I am pretty sure you will be surprised.
Well while I'm at it, how about a few more handicap parking spots. You know there are a lot of us baby boomers out here. Also I have filled out a complaint form in the store before----NO ANSWER! Your consideration would be greatly appreciated.
We like the Kermanig Bakery plain pitas. Since they are not a regular stocked item, we stock up when we find them at a Costco Roadshow. We went to Costco 420 Oxnard and found out Kermanig would be at your Santa Maria Ca. store #24 on May1-May 3. We decided to make the drive 230 miles roundtrip on Saturday morning only to find out Kermanig had run out of the plain pita product. They seem to push their flavored pitas and were not too concerned about being out of stock. We may have to look elsewhere.
Re joined as membership had lapsed, whilst at work BMI The Chiltern Hospital 22 April 15 was given an incentive "Join Today & receive £5 voucher off identified 3 items of Free something else". Whilst stipulating my local Costco was Milton Keynes the Costco representative did not at anytime explain the voucher would not be valid other than at Reading. The lady was very engaging but I feel quite cross at this lack of honesty, whilst the £5 is not going to break me, it's the lack of being correct in information given. Poor show Costco!!!
I have been trying to phone the online returns department for 3 weeks every time i am put on hold today i was on hold for almost 1 hour and every other time over 30 mins this has happened 7 times in total. I emailed customer care only to get a automated reply telling me to phone the number i was complaining about!
I applied for an opening at the Costco store in my town, Wichita, Ks. I have experience from working at Sam's club, but they did not wish to hire me after my first interview. I was properly dressed, spoke and answered all questions properly, I had a resume online and in person. I live walking distance from the store, and I have open availability. I feel like it was discrimination for being a Sam's employee.
Applied a RV refinance loan with ESSEX credit as advertised in COSTCO website on 21 APR 2015. Since then I did not receive a response from them. It says on their ad that a response will be done in 2 days. I called several times left messages to check the status, they referred me to the same person with no response. As a customer, I need to know the status, been with Costco, used services offer with no problem.
I have been shopping in Costco of Nanuet, NY since the stored opened. I have purchased the large bags of frozen strawberries for over ten years without complaint. In the last few months, the packing of the strawberries changed. No, the packing changed but the quality of the strawberries is very, very poor quality. They are tasteless. I wrote in a complaint at the store a few weeks ago and did not get a response.
I received two baby Carter ℅ die sets size 12 months for my one year old grandson as birthday gifts, but he wears a size 18 months. Tags were on them. The employee never even looked at my items. I tried to exchange them for a bigger size but Costco would not exchange them without a receipt or the purchaser's Costco membership number. Their website nor was there a sign on the wall stating this policy.
As a matter of fact the Costco website states they will make every effort. Ha. I was astonished. I emailed Customer service. And they said there may be a safety issue or torn issue in their reply. It was like an automatic reply. It didn't make sense. I am getting no help from everyone. It's as if they make up return policies as they go along day to day. Is this legal? Please advise.
I have been a member of Costco since 11/2004. I live 5 blocks away from the location on East 117th Street. I choose to drive all the way to Yonkers not to have to deal with how unprofessinal the staff are on 117th Street. Yesterday 4/20/15, I decided to go to the Costco on East 117th Street. While waiting in the scanning line, there was another member in front of me who had a language barrier and did not speak/understand English. The staff member there by the name of Jewel was extremely disrespectful to this member. She yelled at the customer, and her tone was out of line. I also asked her if that line takes cash and she again yelled and disrespectfully said NO! to me. I spoke to a supervisor there who was very dismissive and said that " she is very aggresive". Once I told him that I need to speak to another supervisor, he said that he will take care of it. I am a member and pay my memebership all these years to shop at a place where I won't get disrespected. This was rude, unprofessional and just plain wrong. Makes me want to cancel my membership altogether.
My Roomate got a costco card so we can buy supplies for our house. But when we tried to pay, they let her split the transaction so that I could pay for my items separately. However, the clerk would not take my cash because it was from my wallet and not hers. I understand if it was my debit card but I was paying with cash to help lower the cost as she can't afford hundreds at a time. The fact that the cashier felt it appropriate to ask if it was my cash then explained that even married couples don't get exceptions. I find that hard to believe that married couples can't use each other's card. We felt it was wrong as if the cash was in her hand she would have taken it, and she also made us feel like she was implying we are a couple which we aren't! Horrible service and not worth the savings.
I have purchased your bbq cooked chicken twice over the past few years. The first one was very salty and when re-heated very soft and tasteless. I purchased another today and it tasted very very salty. I have high blood pressure and the sodium content was shocking and tasted like salt water. I enjoy most meat and poultry products from Costco. Very disappointing and very unhealthy. I would appreciate an email back at firstname.lastname@example.org. this experience makes me wonder about the actual quality of your meat, poultry and produce.
About two weeks ago, we bought a bundle of Kirkland Signature Premium BIG roll paper towels. ITM./ART. 512599, Scan #: 96619 72205 1.
These paper towels should not be marketed as they leave residue like "lint" whenever cleaning (with Windex) any type of glass which includes windows, mirrors, TV screens, etc. Therefore, it is probably not good to use even on counter tops, etc. I am very disappointed by the mislabelling and would like a full refund to better paper towels.
Manager at tukwila store was extremely rude at the door when I asked for temporary card. Lied to me, said he looked up my membership and it was expired when in fact it was not I shopped at the kirkland location instead whos staff verified my membership was active. Worst costco manager at tukwila ive ever seen, and ive shopped at 5 other washington locations with pleasent experiences every time. Not going back to that location again!
Purchased a 70" TV a couple of weeks before Christmas 2014. Turns out it had a problem. Because of its size, I had to impose on someone with a big enough vehicle to bring it home. When I called concierge they thought the problem was correctable with some turn off/turn on mechanics. The mechanics did not work and the next day I called Concierge back. They set up a conference call with the manufacturer. The Manufacturer offered to replace it or repair it. When I discussed it COSTCO's concierge assured me that if the TV was replaced the 90 day exchange would start again from the day the replacement took place. I was also told that while one service would deliver the set, another service would then come to set it up.
I was particularly interested in whether the 90 day return policy would begin when the replacement set was delivered/installed and was unconditionally assured it would. My concern about the return policy was a function of the fact the 90 day return period had not yet expired and I could return the defective set and purchase a new one which would give me a new 90 day period. I was concerned about returning the set if defective as a friend had purchased the same set and had experienced the identical problem. If the replacement set had the same problem/defect I wanted the option to return the set.
After the replacement set was delivered, I discovered that, notwithstanding the Concierge's representation, no installation crew would be coming. I am disabled and had to impose on a friend to install it. When I sought confirmation from COSTCO that the return period started anew I was told that they had arranged for a transfer of the warranty to the replacement set BUT the return policy would not start anew and had, in fact, expired. I was hopeful; it will not be an issue, that the replacement set will operate properly, BUT I was duped. I could have returned the original set and purchased a new one and had a new 90 day period. It was only because their representations that I accepted the replacement set.
Not a big deal unless there is a problem with the replacement set in which case I want to return it. I understand that all calls are taped and I wrote requesting that the calls I had with Concierge be retained as if there is any problem with the replacement set I intend to return it even if it means hiring a lawyer to do it. I do not like to be duped.
On Monday March 30, 2015 I went to purchase 4 tires at your store in South Orlando, Invoice 1840161256 Membership 111841010890, a member for 15 years. The tires I had, had a little hum to them and I didn't want to drive to it from Orlando up to the other home in Maryland. I did plan to use them on my small pick-up truck because they were like new in excellent condition. I told the first salesman that helped me to put my tires in the back of my car, he responded that he would put them in the back of my car. After waiting on me for about a minute, he said he couldn't work any more and left. The second salesman that waited on me also agreed to put my tires back inside my car. The second salesman took my cell phone # and agreed to call me when my car was finished. He did not call me when my car was ready (YOU WONDER WHY). When I went back to check on my car, BY SURPRISE IT WAS FINISHED but my tires were not in the back of my car (YOU WONDER WHY). I asked for my tires back, there was 3 tire representatives standing and said the tires had been loaded on the tire truck that was standing by the garage right in front of me.
Your tire representative and the tire truck persons refused to go up in the truck and get my tires out(YOU WONDER WHY). Then I went in to talk to the store manager Terri Luna, Terri said the tires would be brought back to Costco and I could pick them up on Wednesday. I went back to the Costco store on Wednesday afternoon and the tires were still not there, but was told the tires would be returned to me and I would be called when to pick them up. I went back to the store on Friday, the tires still were not there, after much discussion Terri Luna gave me one option offered $120 Costco cash card or some other person's comparable tires of what they thought was comparable not once did Terri offer to let me speak with the General Manager. My son had to insist on getting the General Manager's information from Terri. Terri said the tires had 5/16 of tread because the tire rep that didn't put the tires back in my car told him. They were still like new. But my son wanted new one's put on because of the little bit of hum in one of the tires, so I decided to invest in a new set of Costco's tires. The tires were worth at least $300, and I was not accepting a $120 cash card. I have been a Costco member for many years and expected better treatment than what I got.
I would like to register a complaint about the cleanliness and upkeep of your area for coffee grinding at the Costco in King of Prussia Pa. I have complained about this a few times and yesterday as in the past upon going to grind my coffee I once again saw how dirty and unmaintained this area is. I actually never did use the grinder. They are old and filthy and need to be replaced and cleaned regulary. As a long time member of Cosco I wanted to notify you since in store complaints have not had an impact. Hopefully this ail be addressed.
This is a complaint about Costco in Eugene Oregon. this store was built back in the 80s, now the town has grown around it. there is no place to park the traffic is heavy around the store because people drive around waiting to park. in other words the place is a freaking rat race! In Alaska anchorage there is two and the population isn't as big as Eugene/ springfield. Eugene is one of the earliest store to open when Costco first started and now there needs to be another to handle the heavy volume that it has obtained. someone really needs to take a look at what a madhouse it has become before some one gets hurt and law suites fly. this is not only a complaint but hopefully an eye opener for Costco to take a closer look at some of their older stores. because a lot of people are turning away because the amount of traffic especially the older gen that have a hard time getting around.
Customer for many years. Bought a package of your sweet Italian sausage,which I have bought many times,and was very satisfied. You must have changed supplier, as this was the most tasteless sausage I ever tasted. Will no longer be purchasing. Purchased April 2 in your riverhead ny store might add I travel from easthampton to shop there.
The Fairfax (VA) Costco decided to stop selling cigarettes only at this branch. "Valued customers" were told to go to other stores much farther away. The area (very small compared to the total footage) is needed for store improvements/pharmacy expansion/cooling needs and 'changing tastes.' Surely some small corner could be found to continue a legal substance. There were and are customers for cigarettes.
You had been doing great as far as getting organic food in. I had been buying a couple types of cheese that are from grass fed cheese but all of a sudden they are not available. One was Kerrygold and the other was this really great creamy cheddar that I can't remember the name of. Will you be getting these back? I had been telling everyone about how good they were.
I don't have any problem with your prices, I think they are great except for your customer service. Last Saturday I went to the Optical Department to have a new pair of glasses. The lady who helped me was very rude. I handed her my prescription and showed her that I want the Sperry top sider sunglasses. She told me that it will work for my prescription. I asked her nicely to just make sure that they will use the correct prescription with my glasses. And she said that Costco always make sure that they give the right prescription to their customers. I told her my past experience with Costco Optical that I was given the wrong prescription in spite of me telling them that it was not the right prescription. and she gave me a nasty look and asked me what are you doing here? I told her that I really like the frame and I cannot find it anywhere else and that is the reason why I'm asking her to make sure to give me the right prescription. I feel like Costco doesn't really need my business. The Costco branch I went was the one in Sepulveda and Victory in San Fernando Valley CA
I arrived at the Costco in DC at 6:35 pm & they said they was closed even though you advertise. 7;00 pm. Why do I pay $100 As year got this treatment! I will be shopping at the Arlington, VA store from now on. I dislike rude wrong people that run a poor store.
My wife and I met a MCS rep in your store in Albuquerque , and then met with there salesman at our home on 2/21/15 , we then decided have this company install a new tankless water heater and a mini split , a/c and heater . For just over $10,000.00 . when it came to the city inspection , the mini split failed , so had to wait to get it fixed and another inspection . Then we had an odor of gas in out home , I found a gas leak from the install of the tankless water heater , which they did come and repair a few hours after I discovered it . But prior to this and after the install , my wife and I took a trip away from home for 4 days , can you imagine coming home and not finding your home .
For $10,000.00 I want no worry's but that didn't happen , I have met with there manager Sandy Adams , and she was very concerned about my issues and told me they have had several complaints about the person who installed my gas water heater , so they have now fired him , BIG DEAL , where would that have left me if my home exploded . I see in our newspaper and on the news at least 3 times a month on the damage that gas leaks can cause . She did make me an offer of 5 years service , what ever that means. I am a retired capt from the fire dept and I know first hand what a gas leak can do , and feel insulted by an offer of 5 years free service .
The policy change that a pharmacy customer may no longer check out limited number of other store items is terrible. Especially when many times when you go to pick up meds they are not ready and requires wait time (sometimes only 20 min sometimes an he). Anyway, I understand large checkouts are not possible, however if there are only a few items ( say 5/6) that do not require clerk assistance, then it is just terrible that the customer is required to go stand in another line! I had only 1 small item and was informed I could not purchase it when paying for meds. I did some checking and There are others pharmacys that allow "other" store purchases (some are limited to 5 items). I hope that Costco pharmacy will consider customers and revisit their policy.
I was on the phone and looking around when i saw a tablet, i picked it up and was gonna take it to the cashier but first i needed to get my carpets. As i said i was on the phone looking around with the tablet at hand looking for the carpet when employee jesse walked up to me i assumed he was gonna help so i asked for the carpets and as he walked up to me he asje if that was my tablet i answered no then he yanked it out of my hand and said we were looking for it and walked away. I was like damm he made me feel like i was steeling the damm thing and to top ot off he didnt even help me. I have a bunch of tablets at home and i dont need another one. But i really felt crumy so i told the person i was talking to on the phone with that id call them later. I felt so akward after that i decided to go somewhere else. Asshole didnt even Thank me for finding the tablet.
Purchased an item which was faulty returned it and received no refund have been chasing for a refund for over a week now and still not got it, given one excuse after another as to why it was not issued they say it's because why expirey date on my card expired that's why they couldn't refund onto that, three weeks they new this and never contacted me to arrange an alternative refund form. Only because I contacted them they said they will send a cheque instead, that's a month after I returned it! Why did they not just send it anyway, thought they would get away without doing a refund!
On March 3rd 2015 my daughter an I arrived at Costco Kapolei and got there as the doors opened. It was not so busy yet so it was turning out to be a good shopping day. We arrived at the check out and ended up with a $600 dollar transaction. So I paid with my ebt $310.00 and my daughter was going to pay with her MasterCard. Well MasterCard is not excepted at Costco. She had only $120.00 on her and said she was going to run to her car to get some more cash. I felt embarrassed. It is humiliating to be left standing in a line with someone else waiting behind you. I apologized to the man behind us. Then Mike the man that was on the customer service podium yelled out "Oh no, holding up lines here! Void her out and make her stand here and I will ring her out when I can." So the cashier voided me out and my daughter comes back and they pushed our cart to the podium. He was so rude and unprofessional. So my daughter and I stood there for about 20 minutes while he helped another customer.
So finally he gets our receipt and rings in all the codes of our purchases. Then he scans my ebt card and didn't have any balance on it to pay for our transaction. Mike then looks at us and tells us that it is now in the states hand and he couldn't do anything about it. So about 3 other women came over and could not figure out how to correct the problem. Then a lady with dyed blond hair told us they cant do anything and the proceeded to tell us what did we expect them to do. Another very rude employee that obviously doesn't have proper skills. We were then sent to wait at the customer service counter and was waiting for a manager. Here comes El the Marketing Manager. What a joke this man was. Seriously no skills what so ever! All the questions we were asking him got answered with " They are on the phone with the state." Over and over he kept repeating that to every question we asked. Like a child playing a game. We hung around Kapolei for like 4 hours and went back. We ran my card through again. No balance! So we drove home with no groceries.
About 5 minutes from home we get a call from home to ring Sharri at Costco. I ended up talking with some male to come back to Costco and he will sort out the problem. It took the best of us on that day and I told him I will have to find a ride since my normal driver had to work the next day. Well I was able to get there at 5p.m.the next day. We were helped by the nicest ladies at the customer service counter and called for the manager. We were then met by the sweetest manager. She checked our records and found out that $310.00 was to much to refund in a transaction and needed to do 2 transactions of $155.00. It worked! I was very insulted and hurt by our treatment of the two men you have running in your front of house management! A week later my daughter returns to pick up a few things and was told by the cashier there was a hold on her card and to go to customer service.
So they call management and comes your Marketing Manager El! Takes one look at my daughter and tell her "Oh no its the fiasco!" My daughter being insulted told him I should just get my membership back and shop somewhere else. He was glad to do that and called another manager over to do the refund and noted to my daughter that it showed we just renewed in November and we had already spent $5000.00 in your store. I don't know if that's much to your business and we aren't worth all this chaos. I was upset and called the store and was speaking to Ivan. Now that's an awesome employee who asked what he could do for us. I told him we no longer have a membership and that I wanted an explanation of what we did wrong to deserve the treatment. He told me he was going to check on the situation and get back to me.
Well as he said he rung back to tell me we did nothing wrong and that he would give us back our membership for free. I thanked him for his kind efforts. Here's the thing. I don't want to shop there anymore and have to look at these men and be treated like that again. I think to myself do they realize how much inconvenience they caused us and the humiliation? I take care of elderly people and we don't have a car. My daughter runs me around on specific days. Well my specific day was ruined and never got to get our $600 worth of groceries. Costco is like the only way to get by nowadays with everything so expensive. We buy the bulk since these elderly people only have such little money to get by. With shopping at regular grocery stores it tight. But this month I was left with no choice.
Firstly ordered cooker from another company (seprate complaint) refused to fit in cooker even though it was the same spec. So went to currys on line, spoke to James, explained what happend, ordered another cooker, promised it would be delivered, Friday 13th, between 14:40/18:40. At 6:15pm driver phoned said wont be delivering as ran out of delivery hours. Mother rang me in tears, Customer Services did not care, did not go out of their way to support her at all. Said delivery Monday to myself, chased up, only to be a lie. cancelled order, still no cooker, mother very upset.
Today, we purchased a bag of pears and when we got them home discovered that they were rotten. This isn't the first time recently that we purchased produce that had to be returned. I know that there will be no problem returning them. The problem is that the Costco store is 25 miles from our home and that means at least a 50 mile round trip and we are on a ever decreasing fixed income and we really cannot afford to bring stuff back every time there is something wrong with it.
I purchased Kirkland King Crab legs at a cost of $28.42 for a celebration dinner for my wife and was sickened by the taste.Both of us were some what ill and unmable to finish the meal..I am requesting a refund for the price of the crab legs and the tax.The.Date of purchase02/27/2015.I would like to know how to claim compensation.
Be careful when you buy oranges, there's always bad and moldy ones at the bottom of the box. I tried to get at least a parcial refund for the bad ones, and they say that it has to be half of the box bad to get a refund. Wtf? so they refused to give me any refund. What a bad a demeaning customer service experience with Ena in the doral, Miami location. She doesn't get that you need to give people a refund when you sell moldy produce. For sure I'm not renewing my membership next year
I use a Costco American Express card to shop whenever I can to get a rebate. Last fall my hospital where I worked as a physician went into receiver ship causing me and a number of other physicians, nurses and other employees to loss their positions. I then received an offer to work for the US Army as a contract physician. I barely had enough money to make it to Fort Bragg to work. I literally made it there on a wing and prayer. My sister and a friend from medical school gave me gas and food money. My friend even paid for a car repair so that I could make it to Ft Bragg. Once I started receiving paychecks as a civilian employe I began making payments to everyone I owed. It took a number of months to start getting checks from the locums agency. Expecting to receive a rebate at the end of the year I started using my Costco AE card to pay my base hotel and living expenses. Now almost a year later I am told that I am not eligible to receive the rebate - even though the rebate is prominently displayed on the computer statement my wife receives each month. Now if I was told earlier and they had zeroed out the rebate I wouldn't have expected to receive the rebate. The phone treatment was demeaning - play back all of the tapes from all of the phone calls. My wife said that we called AE about our problem and they said pay it all - no partial payments (and the woman on the phone when we tried to resolve our delinquency was very rude and didn't speak English well). I can't believe that Costco would treat people like that - never mind treating people who are serving their country as a civilian physician employee. A great way to pay back a country that bailed their company out. Mr Obama, Mr Congressman, Mr Senator get our bail out money back now they must refund it - it terms of buildings property employees etc that they can liquidate - after all that is how they treat americans that are and or were proudly serving their country as civilian and military employees. Start cleaning out at home now!
To begin with i would like to thank you all in advance for the support..
Today (March 23 2012) ,went to coscto 595 S Galleria Way, Chandler, AZ .along with my family..
after went inside, we have purchased a juicer some time which my wife was not intrested ,so she has asked to go and get the juicer and she will conitune her shopping.. so i went to car to get my juicer, by the time the entrance was closed.. so i apporched on exit way and asked the lady who was checking all the recipet and ask her my wife was inside ,so i want to return this product , but she said sorry the return department was closed,so i asked wheather i can keep my jucier over here and collect while comeing out she said no ,we cant keep it ,so i said ok and went to car to keep my juicer, and retruned back to get into Coscto, but i was not allowed inside .. they said sorry sir you cant go inside you have to wait outside.. i said ok i`ll wait.. but suddenly one american family came and asked i want to buy the diapers ,the lady who refused to let me in, she said that family yeah you can go insideand get it .. i was shocked so i kept quite since its a baby item , after few seconds one more family came they said they want to buy the TV ,she allowed them inside, so i went and asked wheather i can go inside , she said no... so by the time i got angry and asked a cosct worker ,i want to talk to the manager , and i have explained the situation .. she said i am sorry sir but you are welcome to go inside.. after some time one more person hopefully he was the manger ,he came to said you are welcome to go inside and i have explained the situtation to him .. he simply said i am sorry sir.. Since i am an Indian ,, i felt Race discrimination by Coscto employee ... i said my wife not to by anything from Coscto and she just came out with out buysing anything.. tomorrow i am going to cancel my membership with Coscto..
I dont how if someone really help those guys to stop such a Race Discriminations.
Case number CNM121231810643. When it comes to customer service please know that I know what I'm talking about because that has been my profession for many years. I have never, ever experienced such blatantly rude customer service.
I bought a TV as a Christmas gift and it had no screws or any hardware in the box so I called the 1 888 number for Canada and there I met the rudest people ever. The first two people I spoke with could not care less.
One told me that I had to return the TV because it was Costcoâs problem but the box was sealed when I got it. The other one told me to call the Canada number but this was listed as the Canada Number. I asked where she was located and she said Panama.
The best way for you to get the picture would be to listen to the recordings and that will tell the whole story. They were rude confrontational and lied.
The third person called himself George but I doubt itâs true. This guy was absolutely incredible. He said he was from Texas, was so confrontational and rudely mimicked me as I told him I was so fed up I wanted to return the TV. He actually mode me lose my temper he was that ignorant. When I asked to talk to his supervisor he hung up on me.
I would have returned the TV but it was already given as a gift. I still had not at this point gotten any results about the screws.
Finally the last person, Hector, gave me a case number said that he was happy to send the screws and gave me the name of the manager (Victor) but I have never heard from him.
I sent written letters to two locations in Mississauga addressed to the Customer Service manage but have never received a response. I believe that no one at LG cares about customer service.
Product Code: 42LM3499-UCACCWLUR. Serial # 211RMZL4N749
I've been picking up items for my daughter at Costco for past 3 years, well she just moved into her new house and began unpacking the items for kitchen. Unfortunately the knife set is missing one of the knives . I would appreciate some information as to how I can complete this knife set, without additional out of pocket expense.
Thank you for your attention to matter.
Whenever an item is sold that may come with a subscription (Virus software, warranty, etc.) or an extended warranty it has been my experience that I'm being charged from day 1 of the sale even though the item may not arrive at my house for several weeks.
The correct way to do this is start the subscription or warranty the day it is installed at it's destination.
This way the countless people paying for services are getting the full value and not losing 5-10 % because they don't have the product in hand.
If everyone buying warranties and subscriptions loses 2-4 weeks of the time they paid for who is making out like a bandit?
It is not the consumer.
Anyone else have this type of situation. Maybe you did and didn't even notice it which is what they want to happen. Who will complain about a few weeks here and there?
I was told by Costco customer service that it is the company selling the service doing that but Costco should stick up for us and tell that company it starts when the product is delivered. When I told them I wanted to file a complaint I was put on hold for 5+ min. while they looked the number up plus their attitude changed all of a sudden. Poor customer service.
I went to the costco in Garden Grove and found it to be very unpleasant. I found an elderly white woman working at the sample station screaming at a young Asian boy to not touch the sample. I was highly disgusted by her actions. Following this, I ran into several white employees that were very rude and bias on serving people at their station. You can guess who they served it to first, not to mention when I tried to get one, they were lecturing me on lines when in fact everyone who was Caucasian seemed to have just formed a circle. Now lets get to the people at the cashier, the one that helps the cashier are extremely rude in telling you to go stand over there when you haven't even finished putting all your stuff on the counter. I recommend the store train their staff and employees better, costco is nothing more than overprice bulk food anyways. They are the epitome of why this country is consider rude and arrogant.
I have been with Costco for just about 25 years, I was so excited to finally get a Costco by my new home location. However, the management team at the location in San Dimas, CA, has a problem picking Supervisors whom are just not trained properly! So much so that their return policy states if you are not satisfied with a product to return it! Well, in my case it has been with fruit, my pineapple will be no good in the middle I don't find out till I cut it, or I buy strawberries only for them to turn bad in a couple of days and then I have to return them.
Today I was told by a supervisor named Heather, where she responded out loud " I will not approve this to be returned we have a policy and it looks like you are aware of this policy" I was in a good mood, I just listen to her did not reply and the clerk said I will call the Manager Jon , I then replied "he is wright there". The reason why I am taking this time to write this out is that this employee Heather was very unprofessional, lacks communication skills and also I found out that she has her job at Costco because her Dad worked there, and that is how she got promoted to become an unprofessional supervisor! Tell you what upper management should not allow this type of hiring, promotion and unprofessional communication to happen, as a customer I will not put up with such a persons disrespect and, made her aware of it too!
The store policy is that if I'm not satisfied I could return the item! It is not my fault that the item I purchased was no good. If this is not the case then Costco should then let me know of a different policy. In addition, my money is green and I can use it at other locations that will have a better lack of professional personnel and know how to communicate with there customers. In my book this Heather person needs to not only be spoken to but also Fired!
I went to Costco to schedule a wheel balance and tire rotation.They did the paperwork at around 10:35 am ,December 18,2012.I was told that it will take them 1 hour and 30 minutes to 2 hours for the wait because I am the fourth customer on line. After almost around 12:15 pm while waiting inside their store ,they said they cannot perform the service because I am missing 3 lug nuts in front-right side passenger side.
I was puzzled and amazed how I can loose three lug nuts in front of my car.I told them I got 3 old spare lug nuts that I pulled inside my car .They just put the 3 lug nuts that I have and never done any service and I was told by one of the employees that "Have a NICE dAY". I was really furious how those missing lug nuts happened because I will feel the vibration on my wheels if I loose those lug nuts driving to COSTCO.
I really felt bad that they never did any service from the advantage plus they mentioned when I bought my new tires on their store. This was really a bad customer service on their part.
I bought 4 tires for my Volvo XC90 from costco in Jan 2012 for $1215. As recommended by Costco, the tires were rotated at the Costco tire center, approx every 7500 miles. The last time I serviced the car at Volvo, the Volvo representative told me the tires had to be replaced. I took the car to Costco and complained that the tires had approx. 20000 miles and there supposed to be a 50000 mile warranty.
The Costco employee came up with all kind of excuses in order to avoid honoring the warranty, claiming the the tires were not evenly used. I responded that if the tires were not even, why wasn't I informed about that when I brought the car for the tire balance and/or rotation on 6/6/2012, or 9/29/2012. Without any explanation the Costco employee named Salvador, refused to honor the warranty, claiming that the problem was due to the car ...
On your Board, I Saw your office hour is : M-F 10:00am - 8:30pm
Sat. 9:30am - 7:00pm
Sun. 10:00am - 7:00pm,
but you close at 6 on May 4th. are you kidding me? I have to drive half an hour to there. it cost my time and money. especially the photo shop, it closed much earlier. I go to there because your staffs are cheap, but you played me as fool. I pay you over $100 for the membership a year ,but you hurt me.
TO WHOM IT MAY CONCERN:
MY SISTER AND I WERE SHOPPING IN STORE #685, 4/1/13 APPROXIMATELY 1PM WE PRECEEDED TO LANE #9 WE HAD OVER $350.00 IN GOODS BETWEEN US. WE APPROACHED THE CASHIER, MONICA. I GAVE HER MY EXECUTIVE MEMBERS CARD AND SHE TOLD ME THAT I NEEDED A PICTURE ON MY CARD, AND ASKED IF I HAD ANY I.D. I SHOWED HER MY BANK CARD BUT SHE SAID SHE NEEDED A PHOTO. I EXPLAINED THAT I HAVE NEVER BEEN ASKED THIS AND I WAS UNAWARE OF NEEDING ANY PHOTO ON THIS CARD. IVE BEEN A MEMBER SINCE 1998. I TOLD HER I HAV MY LICENSE IN MY CAR I WILL BE RIGHT BACK. ANOTHER YOUNG LADY CAME TOWARDS ME AND SHE ALSO STATED THAT I NEEDED A PHOTO, I TOLD HER I WILL GO GET MY LICENSE IN MY CAR. I WAS A BIT DISTURBED THAT THEY WERE UNABLE TO SETTLE THIS WITHOUT HAVING TO GO OUTSIDE TO GET MY LICENSE. I RETURNED WITH MY LICENSE AND WAS MET BY JOE B. HE WAS NOT CLEAR OF WHAT HAPPENED SINCE THE YOUNG LADY EARLIER(LONG BLACK HAIR, DIDNT GET HER NAME.) WAS TELLING HIM THAT OUR CARTS WERE TAKEN BACK, BECUZ MONICA HAD SOMEONE COME TAKE THEM. OUR ITEMS WERE RESTOCKED. I EXPLAINED TO JOE WHAT HAPPENED AND HE WAS VERY SYMPATHETIC TO THE SITUATION AND HAD CHRIS COME TO SEE IF WE WOULD LIKE HIS HELP IN RE-SHOPPING. WE ACCEPTED HIS HELP BUT IT WAS TIME CONSUMING AND WE HAD NO TIME TO RE-SHOP NOR COULD WE REMEMBER ALL THE ITEMS IN WHICH WE PICKED UP. CHRIS AND JOE WERE EXTREMELY APOLOGETIC AND HELPFUL, WE ENDED UP SPENDING LESS THAN HALF OF WHAT OUR ORIGINAL ITEMS CAME TO. MONICA WAS VERY RUDE AND DISREPECTFUL TO NOT ONLY FAIL TO JUST HAVE ME GO TAKE A PHOTO FOR THE CARD BUT TO PURPOSELY SEND OUR CARTS BACK KNOWING PAYING WAS NOT THE ISSUE. SHE DID COST YOUR STORE AT LEAST $200.00 AND IF IT WERENT FOR CHRIS AND JOE WE WOULD OF NOT EVEN RE-SHOPPED. I WOULD APPRECIATE ACTION TO BE TAKEN IN THIS MATTER AND AN APOLOGY FROM MONICA. THANK YOU FOR YOUR TIME. JUANITA
On April 3, 2013 I went to San Jose Costco and I just purchased a box of Del Monte Variety Pack Mixed Fruits and when I opened it just now on April 4 2013 at 17:33 pm, it was moldy inside the fruit cups. So I am filing a complaint against Costco for the spoiled product I purchased.
On Oct.2,2012(Tuesday),I went to Costco(976,3rd Ave.Brooklyn New York) with 2 friends who are frequent Costco customers.We finished shopping at around 11:35am. After leaving the cashier,we ordered something to eat from the only place we could order food.
After we placed our order,I decided to add one more item,so while the staff serving us was tapping in the price of each item,I quickly asked "Could I add a latte mocha freeze?" and was going to apologize for the inconvenience,but by the time I was up to the word "latte", she didn't look at me but shook her head as if indicating I couldn't add that to my order,while her expression was rude and unfriendly.
I stopped and looked at my friend,we were both in disbelief.I continued to finish what I wanted to say but she already added the item to our total and went to get my smoothie which part of it spilled out and stuck at the side of the cup.If she hadn't been so unwelcoming,I would believe that was just an accident but with her bad attitude towards us, it was obvious she couldn't wait to get rid of us.It wasn't crowded at that time,there were plenty of seats and we took our seats in less than 2 minutes.
When we looked back at her counter,nobody was on line.This black young woman was the only woman working at that time.There was a tall guy behind her, not serving anyone but just walking back and forth.Although this female staff was rude enough for not saying a word throughout the entire service(along with an unfriendly face),her impatient shook of the head before a customer could finish requesting for something else was worse.
All the other staffs were pleasant during our visit,they desrve their jobs.My question is whether she's that rude to everyone or to asian customers only.If she could be that nasty to us when we speak English fluently,how does she treat other customers who are not fluent in English and don't know how to complain in English?
I read it in several customers' complaints that after being mistreated by some young staffs,the customers asked for the managers but those managers were just in their early 20s,it didn't look like they would take the complaints seriously.
During this last visit at Costco,all other staffs were polite except for that woman at the food court.She shouldn't be the reason we don't come back but so many polite young people are looking for jobs, why should this inconsiderate individual be taking their spot.Instead of being in such a hurry to finish serving when the customer is not yet done,she should be in a hurry to grow up first because there are people younger than she is who know being courteous to customers is priority.No matter how stressed she was, she shouldn't take it out on customers.
I don't have the name of this employee because I wasn't thlnking of filing a complaint but now I think of some people who are so nice during their jobs,if this inconsiderate girl knows her negligence is being told,she may consider more of the customers feeling rather than putting hers in priority.I hope that the time, the date and the location of the incident that I 've provided may help finding who she is. Thank you for taking care of this matter.
Equinox Kayaks has not responded to my 14 emails regarding replacement scupper plugs. The original plugs are easily broken under "normal use". In order to remove the plugs from the kayak after using in the water the cord willrip out the holes and then you need to use pliers to get them out. I need to get new plugs but have NEVER recieved a reply from them.
We have a problem with the Primus bills that I have been receiving since upgrading my internet connection and adding a digital phone on April 24 2019. I have had
this service for 5 weeks and so far have been billed for $719.36.
I purchased both the digital phone adaptor and the internet gateway outright so that should be added to my first bill. The bundle I signed up for was agreed to at
$70.55 per month. The phone adapter was $50.00 and the Gateway was $190.00.
Please review the statements that we received dated April 28 2019 & May 28 2019.
Also note that we sent a payment of $300.00 before we even received a statement as we were anticipating the extra cost associated with the phone adaptor and
When I called the customer service number to speak with somebody about this, I was treated in a very rude and unprofessional manner. I asked to have the
charges itemized and was not given satisfactory answers. When I asked to speak with the persons manager, I was hung up on. Further attempts to call back were
unsuccessful because the representative I was talking to blocked my phone number instead of getting me her manager. On top of being very unprofessional, I
think that this may be illegal as well.
I appreciate that the representatives are trained to carry the conversation and control the customer but there comes a point where she must listen to the customer
and provide satisfactory answers to the customers questions. I see no reason for her to not get me her supervisor as she was not providing satisfactory service.
I need somebody to look into my issue and get it resolved before I am forced to file an official complaint with the governing bodies that oversee this service.
My name is Tim Rice and our account is under my wife’s name which is Dianne Rice.
Our phone number is 519-631-6863 and the Acct. No. Is 110778040.
I have been a Primus Customer for at least 10 years and I am appalled by the treatment that I was subjected to by your customer care representative.
Your prompt attention and quick resolution to my billing issues would be greatly appreciated. Figuring out my internet & phone bill should not be a difficult thing to
do but it seems to me that even the Primus Customer Care Representatives are unable to itemize or explain the charges on my bill.
Thank You in advance for your prompt attention to my bill.
Tim and Dianne Rice
There is NO WAY I left the store with my Bounty paper towels. I spent over $500 on the store... they don't allow you to pack your own items, slamming items into cart - the store doesn't accept Mastercard only Visa... it wasn't until I got home that I realized I didn't have the paper towels (that I paid for). Totally frustrated - I would not even be debating $15 item except for principle. Costco did not make right of this situation.
At approximatly 1300 hours today (22 May 2019), my wife and I were purchasing some items at Costco in the city of Washington the county of Washington in the state of Utah. The store was particularly busy at this time the cash registers we're full our particular cash register operator was calling for change from the service desk directly in front of her she was ignored four separate times. When our time came I requested that they also bring change and then went to ask them personally because it seemed apparent that they could not hear the request being made. When I made the request an employee by the name of Robert who was standing on the customer side of the platform said that they had heard us ! At which I then inquired as to why didn't you answer us or indicate that you had? this is when the service manager Anthony said we were busy talking to an employee who had just returned from being hit by a car. I had observed the employee coming back prior to our ever getting to the cash register and how they were laughing about how he had already returned and he was showing him his crutches which he had in one hand as he walked to them laughing. As the three of them were discussing this. The cash register attendant was requesting change . they did not acknowledge her request and continued to ignore her need for assistance when I approached them they said they had heard us, I asked why they did not acknowledge our request ? Anthony then stated that they were concerned about this employee who had just returned because he had been hit by a vehicle in the parking lot I told him I had watched their interaction and that I agree that being concerned is admirable but, It was apparent that their concern for his injuries was minor based on the laughter and the comments. I asked if I could file a complaint for the rude Behavior that was being exhibited by not answering their cashier or myself as a customer with the request for change. Customers were still waiting in line behind me. I was sarcastically told to have a good day by Anthony who indicated he was a manager I promptly went to the customer service desk to file the complaint spoke with Rachel who said to send the complaint to her and that she would forward it to the warehouse manager via email. This is a follow up to that complaint. I look forward to your reply my email number is lifeline4me@ hotmail.com thank you for your time D. Young
I purchased a Samsung phone from your cell phone centre April 11
My brother was with me and we were verbally told we had 30 days to return
I went to return the phone May 5 and was told I had missed the cutoff as it was 15 days. 15 days had never been mentioned We asked for a manager for the cellphone area and the person working would not provide nor would he give his name
We went to Costco complaints and a person went to the cellphone area and was given the managers card
We came home and I phoned and asked for a call back. None came
I sent an email the ne t day Monday may 5 and no response
I sent the complaint to
I feel you should not provide space to cellphone pro if they treat people shoddily. Unfortunately I leave for vacation May 9 so cannot go and further my complaint in person at their kiosk. The store is in Calgary at 99 heritage gate se
Costco member 804357923000
I have been a member of Costco for years and have never had a complaint until now. My 80 year old husband has dementia and requires a wheelchair in able to get around in a store as large as Costco. At the specific Costco where we shop there are only two manual wheelchairs for the whole store available and one of them has no foot rests. My husband cannot operate an electric wheelchair. Without a wheelchair available for him I can't shop at Costco. I can't understand why you don't provide more wheelchairs for your customers that need them.
Last year, we bought several curtains for several rooms for our new home through a Costco vendor named Graco (I think that is how it is spelled). The large curtain (15 feet tall ) has had several problems from day one. With the first problem, they returned to somewhat fix it. The cord to open the curtains broke within the first few days. They replaced it with a thicker one. Still it is hard to pull on to open the curtain. I had another vendor adding shutters to our house and I asked him if he could fix the large Costco curtain. He noticed right away that the curtain rod was not mounted straight and that was the reason pulling it open was like hauling in a tuna fish. He also pointed out that in one area the screws holding the mounting into the wall are coming out as they are not secured to anything solid. he opined that It is a matter of time before it falls. Anyway he refused to fix it and advised to contact Costco to fix it.
18715 Alta Ventura Court, Morgan Hill CA
My name is Naomie Ganthier Member id # 111825525175
On 4/26/19, I purchase the Lorex ITEM # 1257310 LNR826 4K Ultra HD IP NVR System with 6 Active Deterrence Security Cameras, 130ft Night Vision at the Costco Long beach Ocean side NY for $749 because I did not know that the box come with 8 camera. Online I just saw same Lorex 4 K with 8 active cam for $799 item 1272315 Model LNR828KXB and the promotion will end 5/12/19
That makes no sense because I needed 8 camera and was looking to purchase, I chatted with one representative The reference number for this chat is 190505-005366., she told me to disconnect the camera and take them back, that is absurd I paid $ 900 to have them install. I certainly do not want to purchase to camera for $ 300, will be glad to pay for the difference. I spoke with Manager Damien at the Oceanside Warehouse, and was on the phone for 40 minutes, he listened to the situation but could not help since they do not carry 1272315 Model LNR828KXB or the 1304Model LNB8105X Single Lorex 4 K and the only solution is to disconnect the whole unit and bring it back.
To me that is a loss for Costco, because it will be sent back as a use unit. As a manager myself, the best way is to reach out and see if unit can be retrieve and sell it to the customer. My question to you as Costco Headquarter can that be done. Disconnecting it is a convenience to me since I already paid professional install $ 900 and as per my installer, I will be charged to disconnect and to reconnect and the unit. I went online for the single unit is $ 149.99 1304Model LNB8105X but the promotion online will end 5/12/19, how can you help without disconnecting it. Please let me know
Lorex 4K Ultra HD IP NVR System with 8 Active Deterrence Security Cameras, 130ft Night Vision
Online Price 999.99 $
Less 200.00 $ -
Your Price 799.99$
$799.99 After $200 OFF $200 manufacturer's savings** is valid 4/4/19 through 5/12/19. While supplies last.Shipping & Handling Included*
I live close to and buy a lot of goods at your brookhaven store--always received good experiences with products and people.wewere at the store a couple days ago went to check out gave the woman my card and she looked at it and called out my name in a loud voice---i looked at her to see what was wrong and people behind me werelooking nothing else was said and she proceededto check my groceries out i then started to give her a check and she said i hope you have your phone number on it i said nothing just looked at her i dont know what she was trying to do but thought it to be very unprofessional--will never get in her line again --her name on sales ticket is -Marrisena---
Today I was shoping at costco 4401 4th Ave South Seattle, Wa 98134
I was getting about 20 ROTISSERIE CHICKEN when a men told me that I need to call firs, then I when to ask to a cash register ask for the manager , so he did come but he was agree with the Asian men,, he was cooking the chicken,, I ask the manager to show me the policy
To understand about store policy,, and manager Michel was on duty, say that I leaves other's member's with out CHICKEN,, so look is race to me I'm a member pay my card and as well a purchase,,,, that looks really bad for me on this issue twice on this estare same manager to
Las issue happening on January 20, 2019.
And today April 28, 2019 at 10.06
Maybe because I'm Spanish lady I feel descriminetion
Phone 206 -465-1320
Last complaint didn't do anything
On 4/27/19, my friend Leslie (who is 70 yrs old) and I drove to Sparks, NV from Susanville, CA to go shopping at Costco where I could help her shop for her groceries. The day before on 4/26/19, Leslie got stung on the hand by a wasp and was noticing as we were driving to Sparks that her hand was swelling,painful, red, and warm to touch so we went to the ER instead of grocery shopping. Once she was settled in her room, I left to go Costco to buy groceries for her since we had to drive 1 1/2 hours to the closest Costco and I needed to get back home to work that night. I proceeded to get her groceries for her and went to the check out lane. It was at this time that I was asked by the cashier (Marsha K.) for my Costco card. Since my friend Leslie was paying for her groceries and was unexpectedly in the ER, she gave me her Costco card as well as her credit card to present (even though I too have a Costco card). After handing it to Marsha the cashier, I was abruptly reapproached and was loudly being told that this "was unacceptable" and that "the card clearly states that its non-transferrable". She continued to cause a great seen as many other customers looked on as she continued to belittle and demean me for using someone else's card. I attempted on two occasions to explain to Marsha why it was that I was using Leslies card rather than my own but she was bent on making her point to not only me but to all other customers that were in proximity. She continually interrupted me and refused to hear my explanation. I was totally embarrassed, humiliated, and hurt that she purposely caused a seen and was so head strung as to not present it in a more professional manner. At one point during this interaction, she proceeded to whisper to her assistant who was helping bag groceries something referring to me because it was VERY evident when he looked right at me. I was so embarrassed and just handed her my Costco card and credit card so as to keep her from causing more of a seen. Her actions, lack of professionalism and intolerance was in my opinion very uncalled for. After the groceries were paid for and I was turning to leave, I clearly overheard her say to the next customer behind me, "I can't believe some people would try to use someone else's card." I am a nurse and I too deal with many different types of people but never would I go as far as to humiliate and purposely hurt/intimidate my patients especially after refusing to hear them out as to why they are doing what they're doing. My membership is up in July and as of today I am seriously considering not renewing my card at Costco and giving my business to Sam's Club. The treatment given (especially under the circumstances) was unreal. I am writing and taking time out of my life to address this with you so that this employee does not have the chance or opportunity to hopefully treat another customer in such a disrespectful way. I thank you in advance for reading this and doing with it as you see fit. Having this women as one of your team members really misrepresents the Costco name. Again thank you and have a great work day.
Hello Customer Service,
My name is David and yesterday, I purchased a box of apple strudels. This morning, when I opened the box and had a bite of one, it tasted strange. So, I opened the strudel and found it was filled with mold. So, I opened the rest of them and found they were also filled with mold.
It's not so easy for me to take them back to the Costco branch where I purchased them because the location is a few times more than the cost of the strudels.
I have always told people that Costco has great quality food. I am SO DISAPPOINTED that I can no longer say that. I am disgusted that you would sell this to customers for their consumption.
I have attached pictures so you can see what I am talking about. If you zoom in, it should be easy to see the mold. I have also sent you a picture of the receipt to show that I purchased these 24 hours ago.
I took the survey for your Company, and you promised to give me a free man watch, which I need to give to my
grand son, he is graduating from college. I am 83 years old and my only income is social security and this man watch will be very helpful to make me feel good to help my grand son. I chose the watch and then the watch company said they needed $5.99 for shipping and they insisted on credit card payment, I told them I don't use credit cards I will send them a check they said no, only credit card, I told them I will contact you to help me, they said it is ok. I will come to your local store and I will pay for it cash, or check. Can you please tell me what to do. contact me by email my email address
i went to Costco in Chantilly Virginia 20151,The manger Ceaser was very nasty with me front of all the customer who were standing behind me.Costco has one of the best customer service in the USA , it is sham Costco let Somebody like this manger to work for them.i am a Costco member since 1990,i have never seen any body like him,i also noticed he was talking to some of his employee very bad,it looks like everybody afraid of him.
Bought tires elsewhere and requested Costco to install them. Costco Tire personnel immediately began saying we may not install them, we need to see them in person. Never offered another method of confirming the correct tire except for me to bring them in to the store in person. Limped into the store on a flat tire just to have the very aggressive and rude tire tech to tell me that they will not install my tires due to a law that stated my car needed runflat tires and the tires I purchased were not runflats. I asked to see Costco policy that states they cannot install my tires. Never did get to see it but managers got involved and eventually said they will install the tire. Tire techs installed the tires INSIDE OUT even though I told them beforehand that the tires have an inner and an outer side. I had to go back to Costco yesterday to get the tires installed correctly, but I wasn't treated as an important customer, they still made me wait an hour to get the tires fixed. I know those tires could have been installed in 15-20 minutes since I used to be a tire tech myself. What I want to know is why doesn't Costco try their very best to please the customer. If the customer doesn't want runflat tires, then PLEASE the customer by DOING what they want! Don't make the customer drive to Costco on a flat tire for 10 miles just to tell them that you don't WANT to install the tire. HELP the customer! I feel as though I should have been refunded the cost fo the tire installation due to the whole hassle of having to spend so many hours there just to get 4 tires installed, but nobody mentioned that possibility. They also never apologized for their ignorance. The whole lot of tire techs at Costco should be let go and get some decent human beings in there. The store I went to was Piney Grove Road store in Columbia, SC. COSTCO, you NEED to do better. I am considering cancelling my membership at Costco because it feels like Costco doesn't care about me.
I have been a Costco member since 1998 and have never had any complaints. I have a complaint now and am very disappointed, I visited Costco on 4/4/19 and was asked by a representative, Michael McKinney, account # 293692332, regarding my cable service and how much I paid pre month. I advised that I pay $136.00 a month including tax for cable, internet and telephone. He said that I would have to pay $59.00 per month until the end of this year and then pay not more than $117 per month there after. We signed up and then I had to call AT&T to cancel my U Verse service. At that time I was notified by the AT&T representative that my contract with Costco was only for direct TV and did not include internet and phone. I was shocked to hear this. I would like to cancel the service with Costco as it is going to be very expensive for us. Your representative was very misleading for me being a senior. To make matters worse the TV has not been working well and have had to call the repair service twice as there was no cable connection. If I don not hear from you then I will have to contact the CEO of Costco
I don't know if I can use 100 words to describe the horrible customer service!! I am trying to get someone to deal with fraudulent vendor... SunRun.I signed up for solar because I saw it at Costco....panels were installed several months ago....solar panels were never activated. Shabby workmanship...damaged my property...went on neighbors property without permission. Electric components were left exposed to elements. Last straw.....two inch screws scattered on my law....one such screw propelled like a bullet while dethatching my lawn...hit me in face and missed my eye by a fraction...could have blinded of killed me. I am a 72 yr old disabled combat veteran...I filed a complaint with the Mass Attorney Generals. Solar company keeps stalling and stalling...blaming electric company for delays. Solar company rep left msg saying I would be compensated with rebates...giving no details....staying vague and elusive. I have been a Costco customer for many yrs...…I hope this is taken seriously and action is taken on your customers (me) behave. Thank you. John Russell......413-355-0165
Needs to Educate their employees. I was outta town last couple months I had a bag of the Tyson chicken nuggets from 12/19 recall an just Finally decided to return it so the sandy Draper store, an the guy at the desk acted like there was never a recall. Pretty much acted like I didn’t know what I was talking about. Even got papers to return it. Oh well though I was so irritated just tossed it in the trash. Definitely won’t be renewing. Sam’s is best!
Costco employees totally lying as I returned and product with receipt and two more that was explained That they were bought at about same time for which receipt was not found .They told me they had looked at records all the way back to Jan.2017 and so no refund Well I return with the receipt proof of ny purchase (Now how soon they found it !) Disappointing Costco is no longer a trust worthy dependable store as I just noticed I found many other complaints I am also a long time costumer 2003 Not sure if its worth being one .
At checkout the older woman boxing groceries was rude. She didn't put my items in a box so I asked her to. She replies, "I asked you if you wanted a box and you just ignored me so....." I apologized and told her I didn't hear her.
This lady is mid 50's so she's old enough to know better. Typically if a customer doesn't respond to a question then you say, "Mam would you like a box?: 3/15/19 Kennewick, Wa.
OP# 29 cashier Laura Mc was friendly
I am fed up with employees at checkout, not cashiers, who think what is on their minds is more important than customers. They walk around yelling at each other about what appears to be “inside” information. Their radios blast away at the same time! Please tell them the customer doesn’t care about the internal conversation topics. All they want is a quick checkout so they can be on their way! Stop yelling at other employees who are nearby just to hear your voice! Without customers, there is no need for employees!
I went to Costco at 1900 Cyrville Rd Ottawa K1B 1A5, on March 6, 2019, spent over $1000 , bought a 55" TV and a full cart of groceries , when I got to the cash there were no boxes to pack my items , the cashier packed my items loosely in the cart , I asked if I could get some boxes and I was told I had to go to produce to get the boxes . No one offered help . I had to put all the items I bought loose in the trunk and in the back seat , it is very DANGEROUS to have loose items in the car . I mentioned this to the person that handled the delivery of the 55" TV I bought , and he stated that they are trying to train the employees better etc... it has nothing to do with training ...
its only COMMON SENSE to need boxes to carry the items.
To whome it may concern.
I went shooping last Friday and I was the cashier Name YESENIA A.. I AND MY MOTHER EXPLAIN TO YESENIA THAT WE HAVE TWO TRANSACTION. YESENIA WAS VERY RUDE. AND IF SHE IS TIRED BECAUSE SHE'S WORKING FOR THE WHOLE DAY. I UNDERSTAND THAT BUT SHE SHOULD BE NICE TO THE COSTOMERS. NEXT TIME IF I SEE HER I AM NOT GOING TO HER AND ON THAT NIGHT I WAS VERY UPSET.I HOPE SHE DIDN'T DO THAT AGAIN TO ANOTHER PEOPLE.
I was at Costco optical yesterday at HEART LAND Mississauga location to buy contacts for my life. I am a Costco member since 2013
never had this kind of poor experience shopping at Costco I was shocked with the behavior of the lady who was dealing with us.
No manners do how to deal with costumer, we know what we need and we order the contacts and left but It was a very bad experience will never go there at again.
I am a regular customer of Costco at 50 Thermos Rd Scarborough, ON. One of the casher,Pamie P was extremely rude to me and my wife. She even gave us eye rolls,we did not even say anything to her besides thank you and receive our receipt and member ship card. Maybe we are African and broken English. She treat us like we are stealing something. please as a customer treat everyone equally regardless of colour, languaeg, religion.
Horrible experience and too many issues, the problem of even a WRONG membership number of a card after I even PAID for another year.
I am experiencing yet again an issue with my Samsung four door refrigerator. I purchased a French door fridge from Samsung five years ago and was shocked to find the entire front panel rusted out due to water apparently leaking in between door panel where I saw no indication until I found the rust oozing out the panel. My customer service experience with you was horrible to say the least. I was told that my refrigerator was old and that I should just get over it. Like most people I don't have the funds to just replace defective merchandise every couple of years and I surely don't expect to be spoken to that way. I had no choice but to purchase another refrigerator and I really love the look and functions that you have to offer. I was hesitant yet excited to get the new four door stainless black and I'm sure you know the rest of the story. The dimples and the scratches where the black has peeled are so exasperating....It is just my husband and myself and we treat the fridge with kid gloves. Six months and I cant imagine what it will look like in five years. You apparently are aware of these issues as I see not only posts online but can see in all the store displays that this is a major issue. Please please help me resolve this problem. I would like a refund and would like for Samsung to acknowledge a flaw instead of allowing customers to spend money on a beautiful product that does not stand up to daily use.
On Feb 7, 2019 I purchased 2 tires from Costco Fullerton, Ca. I was told it would take 2 hours, I went into the store walked around, went back outside to food court purchased lunch and ate. I wait the two went tack and was told about 30 minutes longer, I stayed inside the store and around 50 minutes later one of the service techs, said he would check, he came back and said car was done, I could collect.
That is first problem, 2 TIRES,OVER 3 HOURS, that is a little long
Second, paperwork states: "Read and follow all tire maintence requirements outlined in the TIre Manufacturers' Warranty booklet provided..."
I RECEIVED NOTHING, and no instructions were told to me or written on the paperwork provided. I feel it you are going to base warranty on instructins you should provde something.
INVOICE # 4180253795
Long-time loyal Costco customer. I was delighted when the Ukiah Ca. store opened near me. All is well except for the quality of your beef. All other meats seem fine with the exception of any beef steaks I have purchased since the store opening. Cannot chew on stringy meat. You can do better. Where is the quality beef going?.....certainly not to Ukiah Costco. Will continue to shop your store but will buy beef elsewhere.
member # 111749320279
The tire department, one of the workers who worked on my tire broke my glub box in my car,trying to find the bolts for my tire
just signed up for new card in coral springs and what terrible people u have there if this is what it will be in the new store I will never go there and it better be better the the experience better train your people better that we are not the perfect people but do have a say
My wife went in to Costco in Dedham, MA with our kids to get groceries for our house and she was turned away because I was not present. My wife has my last name. She was treated like she was a criminal. I think that this is extremely poor customer service. I would like to receive a call back and I would also like to speak to the manager of this Costco personally and have him apologize to my wife. My phone number is 617-827-9479, this is my cell. Please call me back.
Ordered window blinds and wood shutters in early October 2018 via Costco on line. It is now January and we still have yet to receive all window blinds and none of the wood shutters have arrived.
Window blinds arrived mid-December but 4 blinds were missing. So were are still waiting for 4 window blinds...after paying full amount for all blinds back in October 2018.
Wood shutters have yet to arrive. Promised to be delivered and installed in December, but we have no expectation they will be delivered any time soon.
We have been working with Costco customer service but we keep getting promises that never are kept.
I recommend that Costco get out of offering these items and services. It is ruining their reputation. We certainly will never use Costco for this type of product and have told all our friends of the nightmare.
I was at the Warminster store shopping I was going to the ladies room with my cart.I didn't see any notice stating I wasn't allowed to do so. A cashier stop me by yelling at me to stop that I wasn't allow to go with my cart I told him I was going to the ladies room and he continued to yell at me like I was a shoplifter. Another man a cashier also start to say the same thing. All the customers up front were staring at me. I had about $300.00 worth of food and merchandise in my cart. I spent 1300.00 for tire for my two cars this year .I walk out of the store not purchasing anything. I should of been talk to with respect and dignity.I left your store and went to By and spent 400.00. These men should have said excuse me Ms you can't take the cart with you and not make a scene and embarrassed me a good customer and I have taken the cart with me to the bathroom before.I was in the store Friday 1/4/19
Thank you Anna Candeloro
i have been buying the kirkland brand complete nutrition shake chocolate for years unfortunatly i was alarmed to see a packaging change. i hoped thats all it was. i was wrong. it tastes watered down. i still had 1 left of the blue package and compared the two. there is a definate taste and texture differance. for as much as the product costs i am very unhappy. tim hodson
I purchased a new I phone from Costco in Norfolk, VA. It took 4 hours to accomplish the paperwork. They were not trained on what to do if you were turning in a leased pone and purchasing a new one. I had to jump through a lot of hoops to get this done myself.
The store did not have the phone I wanted in stock. It had to be ordered. The time involved to get the phone was longer than it is anywhere else. If it were not for the $200 gift card, I would never have purchased from Costco.
In order to keep my current number, I had to turn off my phone and wait for the new phone to arrive. Know it is Christmas but I was hoping to get my new phone quickly. It has now been more than a week and no phone. I purchased a very expensive phone. I was hoping to get a little e trap service. No such luck.
There is no good excuse for not having the merchandise available. If it has to be ordered the delivery time needs to be faster. I am very disappointed in the service I have gotten from Costco. I have been a Costco member, even before it was Costco, and this is by far the worst service I have ever had..
AFTER NUMEROUS TRIALS TO RESOLVE MY ISSUE WITH COSTCO VISA CREDIT CARD I FINALLY END UP CLOSING MY ACCOUNT.
HERE IS WHY:
A: I RESIDE IN NEAR SHAVER LAKES AREA AND I HAVE HUGHES SATELLITE INTERNET, SIGNALS COMING FROM SATELLITE MY IP POINTS TO MY LOCATION TO BE IN GREEN BAY, WISCONSIN, MY ADDRESS IS IN AUBERRY CALIFORNIA. EVERY TIME I TRY TO LOGIN MY VISA ACCOUNT I DO GET REJECTED, I END UP GIVING ALL MY INFORMATION ALL OVER AGAIN AND AGAIN, MY SSI, MY ADDRESS, MY BIRTH DAY, MY SECURITY WARD, ALL KINDS OF QUESTIONS AGAIN BEING REJECTED I WOULD CALL CITIBANK FOR HELP, I EXPLAINED THE SITUATION, AFTER SEVERAL TRIALS WITH THE TECH ON-LINE FINALLY I WILL BE ABLE TO LOGIN, TIME SPENT WITH A MINIMUM OF ONE TO TWO HOURS ON MY CELL. THE FOLLOWING DAY I TRY AGAIN WITH THE SAME STORY.
B: DUE TO MY LIMITED CREDIT WHICH I LIKE, I MAKE PAYMENTS EVERY TWO WEEKS OR SO DEPENDS HOW MUCH I HAVE CHARGED.
ON DECEMBER 12TH I MADE A PAYMENT OF $610.47, MY BANK SHOWS THE MONEY WAS TRANSFERRED DEC. 13TH
ON DECEMBER 17TH I MADE ANOTHER PAYMENT OF $592.54 THE MONEY WAS TRANSFERRED ON DEC. 19TH.
ON DECEMBER 25TH I WAS IN COSTCO WITH A FRIEND TO BUY FEW ITEMS, WHEN I WENT TO PAY WITH MY VISA CREDIT CARD AFTER 3 TRIALS MY CARD WAS REJECTED AS IF I HAVE EXCEEDED MY LIMIT, CUSTOMERS WERE WAITING IN LINE WHILE MY FRIEND WAITING FOR ME ALL STARING AT ME. ALL MY LIFE I HAVE NEVER PAID ANY LATE CHARGES TO ANY BANK OR CREDIT CARD CO. I CAN NOT DESCRIBE MY EMBARRASSMENT, I AM 85 YEARS OLD MAN, A RETIRED MATH TEACHER WITH IMPECCABLE RECORD.
LAST NIGHT I TRY TO LOGIN JUT TO PAY MY COSTCO VISA ONLINE, AFTER SEVERAL TRIALS THE SAME STORY, I WAS FRUSTRATED I CALLED ONCE AGAIN FOR HELP WITH THE SAME USUAL ROUTINE WHEN FINALLY HELP CAME, I TOLD THE PERSON THAT I WANT TO PAY ALL THE CHARGES THAT WERE ON MY ACCOUNT, AND CLOSE MY COSTCO VISA ACCOUNT PERMANENTLY.
I AM EXTREMELY DISAPPOINTED, IF IT WAS NOT FOR MY MEMBERSHIP THAT I PAID FEW MONTH AGO I WOULD HAVE CANCELLED MY MEMBERSHIP ALSO, I CAN’T WAIT TO FINISH THE YEAR,
WAHAKEN VANOYAN (559)885-3910 EMAIL email@example.com
Apparently Costco no longer carries the Kirkland brand bacon package. This package had a zip lock feature which is necessary for such a large package. The new substitute Fully Cooked Bacon package is devoid of a zip lock.
Please re-institute the Kirkland brand or have the new supplier add a zip lock feature to their package.
I would like to complain about a visit I had to your store at Rancho Cucamonga location #678 on Tuesday the 27th of November 2018.
A cashier by the name Sabina OP# 332 she was really rude, mean, disrespectful to me, and my 2 autistic kids and a very active toddler, I never felt so humiliated and embarrassed. Yes, I know my kids can be a hand full but as a mom I didn't appreciated the way she talked to us or the way she treated us it was very unprofessional of her.
I talked to a female supervisor, she was understanding and she apologized for how the cashier had treated us and offered me to do a follow up with me and that's what I want please. Then she called a manager to help me, he came right after said that: he was very sorry about the bad experience that I had at that store but didn't care to get my information.
I only take the time to do this because as a mom I wouldn't want other mom's to go through what I experienced with that cashier.
thank you for your time! you can contact me at 626-554-6820
My families Thanksgiving was ruined when it came time to have dessert we went to eat our Costco pumpkin pie and found out it was mushy and undercooked. One of my sons said it tasted like baby food. No one ate it after that. It's happened at least one other time I've bought one. My family originally wanted me to order pies from Coco's but I said no Costco's are better and cheaper boy was I wrong. I'm really disappointed and embarrassed I was responsible for bringing the pies. I brought them last year from Costco one pumpkin and one apple. I couldn't get an apple pie I went Tuesday but they didn't have anymore. Never again bringing a pumpkin pie from Costco.
11/15/2018 Picked up prescription for my husband (Bydureon) was suppost to have given the pen form of medication but was given the syringe and vile, it wasnt until we opened the box to discover it wasnt what he was suppost to get. I addressed this with the Pharmacist (dong) was told this was not covered by our insurance and they couldnt not take the medication back due to it being opened.
We left and i called the doctors office and explained situation to Joanne, she called insurance and was to Costco pharmacy put in the wrong code and it had been authorized months before and the wrong code was put in. Today 11/16/2018 i went into the Tustin Ranch pharmacy again and spoke to Tommy T, not only was he incredibly RUDE! he basically laughed in my face when i agrued the facts that had happened. I had asked for a refund of our co-pay of $42.00 from the pharmacy manager which he denied being able to give us. On 11/14/2018 when I checked in to make sure the Bydureon had been called into phamacy from what our doctor told us they had done, the Gentleman that assisted us told us it hadnt been called in which later found out it had and had 11 refills. We were having lunch and eating when he came out and said oh yes i have it but we dont have it in stock. I left very frustrated to say the least, told them i would be contacting corporate to make another complaint.
The last several weeks i have less than satifactory customer service, just Thursday 11/15 i took my car in to have tires rotated per agreement that your suppost to do when you buy new tires, when picking up my car black dust from the service person left on my drivers side panel door, Nick was unable to get it off so i'll have to go back and make arrangements to have it cleaned.
I can go on and on with the RUDE cashier experiences i've had as well.
I dont know what has happened to this store, but seems like all employees are not happy. Is there a change in management?
A few weeks ago I bought some ribs at Costco La Quinta, they were delicious and today I went to Costco Palm Desert, CA. and buy other ribs . I had to take pills to avoid the throw up.
I bought the ribs with mi daughter membership 111829829850
total #of items sold 1
10/26/2018 15:53 441 9 322 108
QP#:108 name:Candace V.
My membership #111882235869
I `m Request reimbursement of ribs money.and and an investigation of you and the health department .
mi name is if you need more information: BarbaraJnLilianaHernandezMillanes
I went this morning to the Visalia store #1017 on 1405 w Cameron ave ,purchased a box of 50pk hangers # 1193759, went home, took one stack out the box and put it on my white counter, a good amount of black fine powder came out the hangers, took me about 10 min to clean it up,,I had to use rubbing alcohol to clean it up, I even took pictures, went back to Costco to return them, showed the lady at the return counter the pictures, and complaint to her about the product and the inconvenience as a result, I was expecting at least for her to say Sorry about what happened, , not a word beside how you want your refund?really??? That's to me is a bad customer service, very disappointing, been a Costco customer for over 20 years, It showed me that Costco does not care about their customers...
I visit the Costco store located at Heartland, Mississauga, Ontario Canada. The service in the general shopping area is always very satisfactory, but if need services at Costco tire center it is a absolute nightmare. I seek to change the tires on my Nissan Murano, but wanted some information from their system about my previous tire change, the pricing of tires, and to make an appointment for the tire change. For this reason I called them at 905-828-3346 at least about 20 times today and several times yesterday as well, but nobody answers the phone and one cannot leave a voice message. Then I called the Admin office to explain my plight and they response was the ire shop is very busy and that if I wanted an appointment to change tires, I should come in to make an appointment, and then come in for the actual tire change. This means one has to make two trips (taking time from office) for this purpose. This happened the last time I changed tires too. In day and age I feel so frustrated and a member that we can't get a simple service like answering the phone. Many industries like banks etc. are busy, but at some point they answer the phone, but not here at Costco. Appreciate some help. Thank you and apologies for this long note. Hopefully things will get better.
I am unable to place an online order. For two days i attempted to place an online order for two mens dress shirts. and every time I try to go to the place order status I get a message that I am not authorized to do this from this server. I have been placing orders from this server for a very long time. I have talked to several Customer service people over the last two days and I have tried several things to correct the situation. yesterday i found a very nice person who placed my order manually so that I would not lose out on a time restrictive sale. She also suggested that i UNPLUG all my equipment and reset my computer wait overnight before retrying. This also resulted in no correction. My membership number is111886363102 my Costco card ends with number 2378 i have been a long time member and I would like to continue buying items online so please try to have someone contact me to resolve this problem.
This is the 4th time the cashier missed an item this time it was a case of pepsi in about 5yrs its bad when you leave the store and the empoyee checking your basket acts like your trying to steal it in front of about a dozen people waiting behind you I"ve been with costco since 1978 and its getting worse at least at the fairfield store dont know if i want to stay with this store or move on
Very frustrated customer - we purchased our tires at Costco because it seemed like such a great deal and we are at Costco almost every week so rotating the tires would be easy. We were sooo wrong! even with an appointment we need to set aside hours (during the week or on the weekend) to accomplish this one task. I do not plan to buy tires at Costco again.
The service very bad rude arrogant never say thank you or please with no help and I was with a friend try to get started to get membership and they won’t let me pay separately plus it is crowded line every where it took you longer to purchase not organized
I bought blinds through Costco who farms it out to a company called 3 Blind Mice, t took approxi 4 weeks for them to respond. Finally they sent a salesman to my house. After discussing what I needed I bought a shade for my slider. It took them 6 weeks to make this shade. It's been approx 3-4 weeks and the shade has is dropping on the floor as well as hard to open. I have been in contact with 3 Blind Mice and all you get is voice mail I can't get anyone to respond. I would like a total refund. This experience has been a nightmare as well as costing me over $1100.00 I loo/k forward to your response.
Our new Costco store here in Spokane has ONLY four scooters for the handicapped. There.are many handicapped residents living in this area and shop at Costco, the handicapped parking needs improvement also.
Costco needs to meet the needs of the Senior community.
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