Comfort Suites Complaints Continued... (Page 1)

This has been the worst experience I have ever had. We booked the room yesterday because they are working on the house today. When we called the general manager, Manny, told my husband if we need to extend the stay to let them know. So last night the people under us complained at 7:00pm about the noise from our 4 year old running (we stopped him from doing it after the 4th time because we realized the nose it was making) because the floors are paper thin. Then just before 8:00pm, when my 4 & 2 year old were almost asleep the fire alarm went off. This terrified my kids. My older one understands and calmed down quickly. My younger one took 15 minutes to get him to stop crying and another 1/2 hour before he would let us put him down. He fell asleep an hour later begging to leave. If that was not enough, we left the room this morning and notified the front desk that we needed to extend by one night. We return to the room just after noon to find we are locked out of the room. When we talked to the front desk manager, Janis, she informed us that they cannot extend it by another night. On top of all of this, the a/c did not cool well and the toilet seat was broken.

When we walked into the lobby the mildew & damp smell was terrible. We were assigned a 1st floor room but that smell was mildew/dampness.
I requested a 2nd floor room and that was a little better. We were given a bottle of water each & told not to use the tap water. We could shower but
not to get the water near our mouth. We did not shower! In the morning we brushed our teeth and washed with our small bottle of water &
could not get out of that hotel quick enough. I know it was after the hurricane but if your hotel had those problems you should not have opened.
On top of all this you still charged full rate. $81.00 plus taxes for a total of $96.53. I'm sure the board of health would not accept this.
I spoke to my friends in Florida and they have stayed there and you always have that damp smell. We will never stay at Comfort Inn again.

Im a regular customer at the Comfort Suites in Waycross Ga 31501 I literally stay there bout 30times out the year. I knew I would have my nieces down for the weekend which I ended up getting the joint room bc I had 5little girls including myself. From the moment we were checking in our neighbor next door was also and she asked my daughter old lord all you in there whats it a party and immediately called to try and get her room changed. But she couldn't and From that moment on she called the front desk continuously. Which I can admit the kids were loud but I controlled them and she still was calling I told the lady to come up here bc they are sitting down she must hear someone else.

The kids wanted ice cream so I took them down stairs bc they sell ice cream in the lobby and I let them get ice cream and go out front to eat it bc I didn't want them dropping it on the hotel floor. So it was about midnight at this time and the kids were on spring break so kids get to talking and laughing loud but myself and another adult was out there with them reminding them to be quite and a little short black man come out the front door bare feet with no shoes fussing saying where Ms. Robertson and just immediately went to fussing at me in a un professional nasty hateful way like get these kids and take them upstairs now its bout one in the morning I got other people hear and you been disrespecting the front desk.

I didn't know who the heck he was because he didn't acknowledge his self at all until I asked him. Who are you? Than as I was trying to tell him you don't have to talk to me with such hate he told me to go pack my stuff and get out his hotel and Im banned and to call the police on me bc I told him its a way you talk to anybody. I asked him could I get my money back or at least some of it bc I paid $180.00 he said no get out and he held his phone up saying he been video taping me for an hour without my permission on his cell phone outside. I have stayed at this hotel where guests have made noise from the moment I walked in to the moment I left.

Ive never seen them treat and talk to nobody like Torran the Gm of the Waycross Ga Comfort Suites talked to me. I have spent a lot of money there and was planning on hosting my annual family reunion there. But I am so hurt and disappointed. I think that he could have handled that so much better. I talked to the girl working the desk that night and she even knew the lady next door didn't want to be by us from the beginning and she knew she was just being bad but when they call she has to do her job.

My wife and I wanted to get away for a long weekend. We were going to stay on the beach but decided since there was a comfort suites 10 miles down the road we would drive it. We are long time stayers at comfort suites so we did not mind it. First Comfort Suites Foley (AL) double charged our room so that was not a big deal. Out second problem was the smell in the hallways and in the room. We could not figure out the smell. We went down stairs on the elevator and seen a man the some pesticides and said he was spraying for bugs. We said what kind of bugs and he would not say.

We left and got something to eat and came back to the room. I was taking a shower and my wife screamed out and she came running in the room and said there were cock roaches in our room. My wife video taped it at and they were everywhere in the room. Took the video downstairs to the hotel clerk and she did not even want to see the video tape because they were aware of the issue. They gave us a room across the hall and it wasn't any better. Had the same oder that the other room had but 10 times stronger. Had to go buy candles and spray to get the smell out the room. Then the WiFi did not work at all in our room.

I purchase two rooms on 26-29 May at San Antonio Comfort Inn & Suites 6039 IH-10 West San Antonio, TX 78201 and staying in one of the rooms was my daughter, her husband and my grand kids 10,7, and 2. They notice the desk in the room was turn around backward so, they turned it around the right way and there was a used syringe lying on the floor behind the desk. Contacted the person on duty, they came up took the needle and look for more paraphernalia found and pill behind one of the dressers.

Call the manager "Linda Westermann" She was on vacation at the time, She said she would take care of it and the would be a refund on my credit card. The was, $23.35. That was an insult to me and my family for what they went though. I called Linda back and she said she would talk to supervisor and get back with me. Its been almost a month and haven't heard from her or Comfort Inn. I can not believe how they handle this situation knowing children could have serious hurt because of the incompetence and poor management.