Comcast Complaints Continued... (Page 1)420+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
In reference to account# 8495751010629759, I started a phone call to Xfinity cable to troubleshoot service at approximately 10:30am EST on 12/4/2016 and ended the call at 11:31am EST and had the most frustrating experience with a satellite office in India. In speaking with (Jade ID#103066) and (Jay ID# 89381) for 1 hour, I unsuccessfully attempted to resolve 2 issues: 1) receive the devices that were originally ordered as I only received a secondary cable device in mail; & 2) troubleshoot the cable device that I received in the mail a week ago.
They were incompetent, communicated inaccurate information, and lied over the phone to me (please review phone conversation). At the end of the call, Jade never processed an order to deliver the remaining devices that I originally ordered online. However, while on the phone with Jade and Jay for one hour, my wife decided to call the Comcast main number and was routed to a satellite office in Mexico. The agent in Mexico resolved our issue in 19 minutes before we ended the call with Jade and Jay and she was most polite.
Not only did I waist an hour of my time with your Indian satellite office, I didn't attain any value or agreeable outcome from the call. What's more, when my wife asked for an email to submit a written complaint, we were refused an email or website and only provided with a mailing address. I found this website to formally submit that complaint with a simple search engine query. I respectfully request a review of the account and experience, a credit to my account for the period which we have had no service, and an apology.
My Huntington Learning Center has been negatively impacted by extremely poor Comcast service for about a month. We have our phones connected to their service and a day does not go by when the service goes down and both our phones and computers are inoperable. Comcast has said it has to do with their outside signal. Really does not matter to me what the issue is if it is not fixed. Should not offer the service if it is not going to be the reliable service that they claimed it to be when I purchased it. For me it is real simple at this point. Either the service is fixed by Thursday permanently, or we will move on to one of their more reliable competitors.
I am so frustrated with your company’s response to my complaint re the balance due of $190. Between myself and my husband we have written a letter to Philadelphia and called at least 5 times.
Twice I was promised that someone “higher” up would call me at 410 507 6327 within 72 hours. No one has called. My phone call today was with “Amber” and her main goal was to road block me with my concern.
First it was I had no permission to discuss the account with anyone even though I have done so in prior calls. She indicated she could not move my call forward until my account was “secured”. So I did a 3 way call with Richard who granted permission. Only then did she inform me that there was no one “higher” up to forward my complaint.
Needless to say, I am considering filing a better business bureau complaint. We have been a customer for over 10 years and many months were paid with no “pricing contract”. I am to believe that all those months that a price break was not offered we were paying more than was needed.
This contract was not broken on a whim, it was broken because our house was sold. Our future house will be in Virginia, in an area where you are prominent. Are you interested in keeping a happy customer? Due to my extreme effortless effort to discuss this with someone, I am requesting a $190 credit to our account#05627123852038. I would appreciate your immediate response.
Closed my account in May 2015. Comcast over billed me for services beyond May. Contacted customer service soon after and was told this was their error. Received a notice from a collection agency for additional funds above and beyond the incorrect invoice 2 months later. Called customer service again and was told this was in error and funds were due me. I've yet to receive this overpayment. Now, 18 months later I receive another letter from a different collection agency for money due.
I've never received an invoice from Comcast about this bill. I called Comcast, talked with customer service who indicated a supervisor would be needed to review the account. I've yet to hear from Comcast. Also, record keeping of equipment is not maintained. When the router failed a service tech replaced the old one. He then took the older model back to Comcast. Apparently, no one recorded the receipt of the router so I was billed for rental of both routers. Once I challenged Comcast on this they indicated that the older router was found and my account was adjust accordingly. So, beware their ability to track equipment.
I would give no stars if that were possible. I called earlier in the week with no resolution. Called again at 7:00AM because my business internet went down, was told the earliest appointment would be tomorrow afternoon. Upon expressing my dissatisfaction I was told the issue would be escalated and I would receive a phone call from dispatch. Phone call never came, nor did the e=mail I asked for with the case number. Called again 2.5 hours later to find out this was never escalated.
Was again told this would be escalated and I would receive a phone call. Received an e-mail with a case number but no phone call. Called again about noon asked for a supervisor, the call was obviously given to the person next t whom I was talking to as I could hear them snickering in the background. Was told a tech was scheduled between Noon and 5. Comcast support tech never showed. Called again at 11:15 PM, apparently the ticket was closed out with no resolution. I've consistently asked for a call from a local supervisor and have ever received one.
i have had Comcast over 6 different times to repair my home security system and it s still not working, there customer service department is absolutely awful. The service department does not show up to there appointment on time. When you call them back they will tell you that they were there. There staff falsifies there information on the ticket. Greeneville, TN office's staff all seem to be incompetent and should be fired for the lack of knowledge in that group. Do not ever use Comcast the worst cable company in America.
The FAQ page states that even though a person may not now be a Comcast customer the person may still maintain an email account. There has not been any notification that this option was changed. I have lost my password to this account so therefore unable to access my email. The agents tell me that they are unable to help me. This frustration has only caused me to reaffirm my opinion of Comcast. By the way, don't email me as I won't be able to read it.
My television went out around 4 o'clock in the morning and when I called the gentleman was very nice in helping me he said he would send out someone around 1 o'clock. I went to the store and my sister was at home she is 61 years old she is on the account also her name is Carrie King while at the store the tech called me and when he got to my house instead of him stopping he drove up the street with his head looking up the street and kept going.
When I called back to make a complaint I just was feed a lot more bull I talked to at lease 4 supervisors and I received the worst service a company can give a paying customer and I do pay to me a pretty penny and due to the fact to the problem was Comcast fault my wiring in my box out side the house was set up wrong I use to hear the noise when I pass by it but never could imagine that something like that was going on I am glad my house is brick if it was wood I could of had a big dangerous problem.
I all I received was a lot of smart ass mouth supervisors with very poor customer service. This problem has not just got started I receive terrible service but this one here cuts the cake. The lies I got were not called for let me lie about a payment service be turned off. I finally had my service restored and 10 something sunday morning. My daughter just cancelled her Comcast and she was paying 250.00 a month and I have several other friends and relatives that are changing their cable service for me to take the time to set and type this I am very upset and tried of this company mess.
I called today and tried to reach to another supervisor and was not able to talk to one I guess once they put my phone number in they once again did not want to be bothered but I have been with Comcast to long to receive to type of customer service I am sure some other company would be glad for my business.
I was told 9 months ago that my bill would not increase for 2 years. Well its gone up twice oh they say that they sent me a flyer in the mail letting me know equipment was for sitting in my house was going up. And now its gone up again because of fees for this. I want get a group together to sue them any one on board are you tired of the lies! And saying you will not have an increase for 2 years yup they can charge what ever they want it doesn't matter and if you want out they may charge you too who knows. I have been a long standing customer and probably wont be for long I will honor my agreement but they wont.
This morning I experience an upsetting situation with one of the Comcast contract drivers. I stopped at a corner the prevent blocking an intersection at a red light. The contractor truck was three cars behind me. He decide to drive in the left shoulder and sidewalk to get ahead of me and block the intersection and almost he me. He caused almost hit my car and continued to look at me with a nasty and threatening facial expressions. He caused a major road block on both side of street. He then tried the back up and almost attempted to hit my car again. This driver was nasty and dangerous. His tag number is GDE K39. This driver need to notified of his dangerous driving skills and rude behavior toward other drivers.
Yesterday the power went out for a few minutes, when it came back on, there was no signal on my TV. I tried calling customer service. There is no live person to speak to, just a recording asking questions, I could not do the things the recording wanted me to do. I needed a real live person to talk to about the problem. I've tried calling several different Comcast numbers all with the same result, no live person to speak to. Why don't these people surprise me and respond to my complaint, you are very close to losing a customer. Maybe just maybe Comcast couldn't care less.
I'm a long term customer that is extremely upset that the YES network was dropped from Comcast around 10 months ago. I have always been able to watch my favorite sports team, the NY Yankees from my Comcast feed. Their seems to be no resolve to the dispute. Who suffers? Yankee fans. I called customer service on August 3, 2016 to complain. At that time I was told that a manager would call me to discuss my dissatisfaction. No call backs to me, so I called again today September 15, 2016 to discuss when this issue would be resolved. The customer service rep was kind, and stated he would talk to his supervisor. He did mention that I should call the Yes network to get this resolved. As I pay my monthly bill to Comcast, not the Yes network, I shot down his request. In adds on TV I sense that Comcast takes pride in its customer service. I hope that pride hears my voice to get the Yankees and Yes back on.
In November of 2015, Comcast dug up my yard with zero notice. I have called many times to take care of this issue, but no one will help or address this issue. There is still a massive hole in my yard and I am extremely concerned about the lack of notice on the part of Comcast as well as their refusal to fix this. See attached photos. Please address this so that I do not need to seek legal counsel thank you.
I would say Comcast customer service is horrible but that would be kind. We pay a lot monthly for triple play, Internet is down all the time.Just had a tech come out replaced some wiring said signal now great... 2 days later off line again. When will you get your stuff together. This company is going to be losing us and many others customers( if you care) very soon if you don't fix your problem. There are too many complaints to even keep up with. All have the same trouble. Verizon wireless is a phone call away. Comcast needs to fix this today!
My cable is not working as not enough power to box. I need someone out here today Friday Aug.5 as I have party coming over to watch Olympics and also a 98 year old mother-in-law living here looking forward to seeing Olympics. I pay my bills (very large) every month so I see no reason in helping me for this emergency. We can't wait another day. It has been out all day today (Thurs.) We've done everything they said over phone to do, to no avail..Ever since we switch to the x1 equipment, it has given us nothing but trouble in getting enough power to boxes.
I have a $69.99 double play 12 month contract plan.I have made all my payments on time and I am paid through 8/30/16. Comcast has suspended my service (7/27) saying I am 'past due'. I refuse to pay their unadvertised add on fees- for regional broadcast and sports.There isn't any notice of charges beyond the package price and taxes- which is exactly what I paid. Comcast has the misconception that they can do whatever they want. 100% WRONG! They take away your ability to view past bills...until you pay the past due money they say you owe - even though you don't owe anything.
Have tried to contact them since 10am it is now 12:46pm I've left 2 messages along with my number still nothing. 3 different times I was on hold for 15 minutes 1st time 33 minutes the 2nd time and 33 minutes the 3rd time. I was told leave a call back number twice last was at 12:36 pm as of 1:27 pm I've yet to be contacted. If treated customers this way I would have been fired. Completely unprofessional. You want your money in a timely manner well I has a customer would like service in a timely manner.
We are a business and were in the process of switching over to Comcast. The set an install date for 7/24/2015 (which they didn't tell us) and switched our phone lines on 7/12/2016. We have not had phone service for 3 days. Even after 10 hours of calls (mostly holding) still no fix. We are losing money everyday and Comcast has not figured this out. We are at our wits end. This is awful and I can't log-in to Comcast because we don't have an account number. Can someone help us out?
I called in to Comcast support hotline on Sunday, July 3 to schedule an appointment for a technical issue I was having. Well the rep I spoke with told me that she had an opening for a tech to come out on 7/7 btw 5-7pm. Told her I didn't get off til 6pm. She said that was fine I would make sure they came after 6:30pm. Now, I'm being told told that was not correct. Have called back 2xs to speak with a mgr and each rep tells me it will take 48 hrs for a call back and refuse to transfer the call. Please, I need assistance and a call back asap. Comcast customer service reps need additional training. At this I am Direct TV will be my next choice.
Made apt at 8-10 am the tech shows up at 8:20 walks in my house and then walks outside and says he has been moved to another route. That's a tech is around the corner coming. the tech didn't show up until after noon. Only took about 30mins to complete job. And when he left the internet still didn't work, the mgr told me on the phone there was not going to be a install fee due to the bad service I've received already. I got my bill week later and all what he said was a lie my bill was more than they said it was and the service charge was not taking care of. They were not willing to change it on my bill so I had no choice but cancel my service. By far the worst in the business.
I began a contract in feb 2016 total including tax was 65 dollars for the first bill totalling 88. They refunded me and now my bill went up 2 dollars. It's the principal of the deal! Why cant they keep their word when contract is finished. Well know so am I. I'm finished with Comcast. Will my bill go up every month? Now I am reporting this fraud to fcc and bbb.
Down graded our service 2 weeks ago. New boxes didn't work, switched out 3 times and have lost 2 days work with technicians at out house to research problems. Technicians could not find any problems at the house. We have spend approximately 10 hours on the phone with no results. Yesterday my wife got disconnected and the person at Comcast didn't offer to call her back. She wants to cancel the Comcast service after 10 years and I am in agreement unless you guys get something done immediately. I will also lodge a complaint with the BBB and call the local TV stations in Atlanta to complain on network news.
My cable went out in my bedroom. I called Comcast technical support who attempted to resolve the issue. They couldn't resolve the issue. I was told that they had to send a technician to my house. I was further advised that there wouldn't be a charged unless my TV was causing the problem. The technician came to my house and determined that the problem was a bad box. The technician replaced the box and the problem was resolved. I later received a bill stating that I owed $50.00 for the service call. I explained to them that the problem was not an equipment problem. They insisted they I had to pay. After talking to a supervisor and negotiating she finally said I only had to pay $20.00 for the service call. I still refuse to pay for faulty equipment. My problem is still not resolved.
To start, I do not get current information online in regards to my account. For billing, I always have a zero balance when money is owed. I chatted with a Comcast rep and was told that the company made a mistake when setting up the account but I would have to call back after getting a PIN number to correct it - although I gave the rep more information about myself then I am comfortable revealing. Very poor service. My major complaint is that in April of this year I was approached by a sales rep who said if I switch from DirecTV, I would get a $100 credit. The monthly service I signed up for is approx. $149. In April Comcast billed me for over $300. I had to pay DirecTV $220 to leave them and I just received a May bill from Comcast for $174 dollars. But still no $100 credit. Now I would like to know how the public can afford this and still support our families and switch to Comcast while receiving empty promises. Bad customer service.
Service issues for the past Several Weekends and even right now 10 am having the same problem. I've called several time to get this problem taken care of. But nobody has yet. The Problem is service on both cable and internet keeps cutting out. The message I received is Were having trouble connecting to the X-1 Platform Please try again later RDK03032. Also on my Guide screen it looks likes 2 different fonts are being used one large font and one small font. Now I am trying to call the corporate office seems like know one is at the office or they are refusing to answer the phone I want a call from someone at the corporate offices they can find my number in their system. If I do not hear from them. I will call the FCC and the BBB. I am Tried Of Paying for Bad Services. I've been a long time customer and this has been the worst service area i have been in.
I ordered Xfinity to be installed and described that I had Comcast previously but left it because of a number of reception problems. I mentioned how my cable connection went through the attic and down to all of the connections. A technician came to my townhouse to install it as scheduled, and I explained the system to him. He tried to determine how to provide the right hook up and even called his supervisor. In any case, they stated that I had to get a contractor or electrician out to rerun my cables.
This would easily cost more the $1000 to do. I mentioned when I talked to the salesman that the wire may have to be replaced and he specifically that Comcast would do it. Well, I am still using AT&T. They were able to install the system without any troubles with Wifi boxes for my TV. In any case, I am disappointed with what promises are being offered by your sales personnel and don't appreciate the time that I had to spend to find out that you can't supply me with what I contracted with you to do.
Your tech support is terrible. I called and was told to exchange my modem due to intermittent issues. I did this and called in after powering up my new modem. The technician was useless. After almost an hour of working to get me online he ended up telling me that the problem was my computers. I told him I have 3 computers and it was not possible that all of them had issues. I asked him to provide a tech to visit and he refused and told me to have my computers checked out. Well, my computers all work fine. I went to the local xfinity store and they informed how to get online. It worked and so do all my computers. Your tech wasted my time and your money! He said his name is Jalie (?) Uverse is looking pretty good!
In January 2016 we upgraded our cable box and were told if we subscribed to triple play we would be pay 10 less per month then what we were already paying and would receive premium channels. Then we were told we could switch our security system over to Comcast and only pay $30.00 per month with initial cost of camera and installation and activation. Sound s like a great deal doesn't it? A technician came to my home for 5 minutes and informed me that we could not switch over our existing system, ok no problem I understand, he leaves. I then get my phone switched over to Comcast and now have triple play, all is good right?
When I receive my bill for February 2016 it is in the amount of over $600.00 dollars, my normal bill was approx. $190. Itemized on the bill is all the the home security fees for installation, camera, activation fee and even a monitoring fee. WOW, how good is this security system when they are monitoring a system that we don't even have. That would make me feel real safe with their security system, they don't even monitor, or they would have known I was not activated, my current security knows when I'm on or off line. Call billing customer service, after over 30 minutes and 3 separate people was told bill would be fixed and a new bill would be sent out to me. Great, thanks for your help...WRONG. March bill arrives and over $600 dollars again.
Call again over 30 minutes on the phone, and a lovely lady tells me she will have this all straightened out for me, and by the way I didn't pay my bill last month, oh that's right I'm still waiting for the adjusted bill that the person in February told me I would receive. She tells me what my new up to date amount due is and I make out a check for $354.16, mail it off. She assures me that this what my new up to date adjusted amount due is and that she understands my frustration and will have her supervisor call me when her shift is over and allow me to vent my frustration, great...WRONG. No phone call and now in April I receive a bill for over $200 and then a notice that if I do not pay the over due amount they will shut off my service.
Mind you the overdue amount is due to their monitoring and installing my wonderful security system that I never received. Back on the phone again, after speaking with 3 people again, I now get to a manager in customer service. At this point I am livid and frustrated and very upset that they have now accused me of not paying my bills and sending out threating notices to turn off my service. The lovely and sarcastic gentleman that I had the privileged of speaking to could not figure out how I had a balance overdue and guess what, when he looked up my account the overdue balance had jumped another $20. Wow, interest?
Once he subtracted out all the overdue balances, he know tells me my current amount due is $206 and that is my monthly payment. How is that possible, the lovely lady in March told me that my balance for 2 months was $356 dollars, divide that by 2 and that is $178. Oh no she was wrong he says your new upgrade to triple play and all your equipment charges are now over $200, really, I was told it would be cheaper, Oh no its not, WRONG again. At this point I tell this lovely sarcastic customer service manager (who by the way told me to relax, WOW I thought I was the customer), that I wanted to return to my original service prior to all this lovely fiasco, and he tells me sure and don't forgot to return your new box or we will charge you.
Now mind you I have been a customer for over 28 years, have paid my bill, have been a loyal customer and this is how I'm treated? Not 15 minutes after I hung up the phone they had disconnected my phone and my upgraded service, WOW how is it that they can do that within minutes but cannot get my bill correct or even know I do not even have their security system. Well Comcast, my measly $200 a month may not seem much to you, but it is to me, so know I am switching my service over to Direct TV. I guess being a loyal customer for 28 years means nothing, and when I told him I was going to look into switching service he implied that I should do what I needed to do, well I have, and believe me I'm telling everyone I know what horrible customer service Comcast provides and the horrendous experience that I had. Good bye Comcast. Believe me word of mouth for bad customer service spreads like wildfire and I intend to spread my word far and wide.
I had a problem with one of my TVS. I called Comcast & worked over the phone with a tech who told me that my box was defective & needed to be replaced. The tech came out & replaced the defective box, which was approximately 3 months old. I was charge $50 for the tech to replace a defective Comcast box, which I do not own but rent. I have tried to get this adjusted to no avail as I was told by a Comcast employee that this is Comcast policy. The employees' name was David (#102514). I am a physically disabled senior citizen who is physically unable to change equipment.
Call to Comcast, transferred to level 2 then level 3. After using a new password, agent tried to login and couldn't. Told me problem was on their end to be fixed by next week. Page that comes up for my e-mail says they know it's a problem and "engineers" are working on it. Nothing fixed by Thursday, new ticket, new Thursday deadline. No fix by Thursday either. Turns out the Thursdays aren't originating with engineers but with Technician Alex who tells me she's had no communication with engineers. I ask are you able to contact them by computer. She says yes. I say will DO IT, I have 65 e-mails waiting. She is very passive. She reacts to me as if reading from a script. I understand on record there have been 50,000 complaints to Comcast. I see why. One or two engineers can't fix one problem in two weeks! They are lying. and so is Alex.
A representative contacted me about changing my services, but did not inform me that I needed to change boxes and wiring. When the box arrived, I contacted Comcast and an installer was sent out on a Sunday, while I was at church. Upon arriving home and finding out that I had to pay $200, I called and spoke with someone. I was told that a supervisor had waived the fee, because I was not informed. Then I received a bill for $699, the fee was still on the bill. I contacted Comcast and the bill was cut down to $437.68. I paid the bill right there on the spot. Then I received my April bill and a charge was on it for $181 past due. So now I have been calling Comcast attempting to straighten this situation out.
I spoke with a supervisor and he said he would waive half of the bill and find the person who lied to me and make them pay the other half. I agreed to this. Then when I called them again Saturday, another supervisor informed me that on the account she see where I did not consent to half of the bill being waived. Now I received a past due notice today, saying pay by the 13th or services were being terminated. I am a senior citizen. I do not have $144 dollars laying around. My husband and myself live on a fixed income, that is why I pay on the 3rd or 4th of the month. Representatives should give you all the information and let you decide if you want to incur costly fees. I told here if she could cut my bill down then she could change my services. But I was mislead and lied to repeatedly by your representatives and it is not fair.
If Comcast terminates my service, I will take my business elsewhere. Would you please look into this matter.
The NBA announced they would be providing cable customers with a day of free NBA TV to so they could watch the Golden State Warriors vs San Antonio Spurs game. I contacted Comcast/Xfinity & they said they would NOT be providing that to their customers with that service. That is BAD customer service! I will be looking into other cable providers because of this. I would love to know the reason they did not provide this to their long standing customers.
I moved and Comcast came to transfer my bundle on March 4, 2016. My account, I was told it is a new account. They promised to keep my phone number; but gave me a new phone number. I asked to keep the package I had. When transferring my service, they switched my package bundle promising that it would be the same monthly bill. I did not realize that what they gave me were several Spanish and sports channels which I do not watch. I spent an entire day on the phone with Comcast in order to get my phone number and my old package, I was disconnected 4 times and when I phoned back.
I waited each time half an hour to speak to a rep. When I looked at my bill, I noticed that it was $382.00, I was charged for cancelling my old package $109.90 and $25.00 for an additional TV after telling them that I only wanted one TV to be connected and an additional line which I do not have plus tax. I was promised that these charges would be reversed, to no avail. If you do not remove these charges immediately (I am disabled on a very small income) I will cancel my account after being an excellent customer for 31 years.
Comcast is discontinuing our TV top boxes. I called, they said they will send exchanges thru mail. Never got new TV top boxes. Called Comcast, said order was never placed, over hour on phone for replacement boxes. Instead of exchanging boxes, they are charging us for additional boxes. Called 3-30 to correct issue, on phone again over an hour. Our time is valuable. We getting the run around and charged for things we do not owe.
You can look it up but I think we have had your service going on three months. When the installer finished his work he told me there would be a crew come out and bury the line in about 4 to 6 weeks. Weather was constant rain so I didn't press the issue. I did call about three or four weeks ago and talked to a rep about running the line under the house. He said someone would call me on March 25 the to set up and appointment. No one has called. Since then I have looked closely at the installation of your equipment. It's installed on the back of the house where it should have been installed on the side of the house near the electrical panel. There wasn't a level put on the box. I have not seen Comcast ever installed like this. Please call and make another appointment.
We have a recurring problem. Two weeks ago we were unable to pick up the transmissions of the ION Channel at all. On complaining, the on phone operator tried resetting our digital boxes to no avail. Then a technician came and checked all of our connections. Every thing was fine. Then when I called customer support on the phone again I was more forceful. Comcast needed to tell ION to clean things up and lo and behold we started to get ION again. That was good.
Now, today, 3/28 we are watching ION and the picture and sound are pixilating every 5 to 10 seconds. Comcast needs to tell ION to clean it up and send better signals. This is worse than it was watching TV in the 1950's, when the picture would fade in and out This is awful. Please have technicians work on this. ION is a worth which channel for us, but not this way. Please.
Installed new X1 box on Sunday 3/20/2016, the installation team initialized it, but could not get it to record either from the red button or by voice command, it gets an XRE-06027 error code, telling you Comcast has a problem and to call an 800 number. So I did and they try initializing it also with no success. They said they would have to have Tech Support contact me within 24-72 hours. After 72 hours I called tech support back (3/23/2016 1:30 pm) because I had not heard from anyone and they attempted to fix it again and they said I have not used any storage (recording) which I said is probably because I can't record! They could not figure it out, so now they said my options are to wait 2-3 days for on-site support or have X1 support call me in the morning (3/24/2016) between 9-12. Because they said it's still a Comcast problem I went with having them call me.
Another problem I told them I was having was that most of the time when you press a button on the remote the screen does not respond for 3-5 seconds. Which is very confusing because you don't know if you did not press the button or it is just taking that long to respond, so you end up pressing the button more times and then it responds to all the button pushing, but in the 3-5 second timeframe. They said they don't have a clue what that is. Thanks Comcast, your doing great with my new platform that is supposed to be the new best thing. I don't think so and support is pretty poor also!!!
I explained that I have been a customer of Comcast for 20+ years and have been without recording ability for over 3 days now and want it fixed asap! I ask for it to be escalated management, but they said this is all they can do.
They promise you service and no one shows up to your house to do the work. I have a safety issue. The cable line from Comcast is hanging close to 2 feet from the ground. I called many time, got switched around from department to department, got disconnected, got put on hold several times, the last time was 15 minutes. The first two times a technician was supposed to come over and no one showed up. Today, March 16, I was promised another technician to come over on Saturday.
Now this is a safety issue and I have to wait 3 days before they come over. I am disappointed, upset, angry and furious. I was planning to switch over the Comcast from AT&T Uverse, but I have made up my mind that Comcast's service is terrible and I will not put myself through all this wasted time to have something fixed. They are quick at signing you up for new service or selling you some product, but when it comes to your service getting fixed, they don't know how to provide good customer service. It is sad and disappointing. I hope they come otherwise, this will really make matters worse and will have file a bigger complaint than this.
We are a home construction business in Atlanta, GA. We have called repeatedly since Jan 2016 to have comcast simply remove their guide wires from the telephone pole between 515 and 519 2nd Ave in Atlanta, GA so we can move the pole to a different location. The work ticket number is 034257922. It is now March 16 and no one at comcast has called or addressed this request even though we have repeatedly called over the last 8 weeks. We needed this done 6 weeks ago. Please tell us how you want us to proceed.
My wife telephoned to have her father's service discontinued due to his death. The customer service representative stated that they would require a death certificate before they would cancel. I am appalled that Comcast would request this. I have experienced these problems in the past with companies and I will discontinue to use them. At a time when family members are stressed with going through these difficult times your company is not using good discretion with these sensative issues. It is all based the almighty buck.
On January 15th I moved to Maryland and transferred my comcast service and have had a problems since the first day. Every day my cable box goes come tell off sometimes after unplugging for 10 ,its it pops back in but days it goes out for at least 24 hours. Not to mention the 25 hours the cable went out when the Grammys came on. Comcast in Maryland is worse than Sprint! They need to fix this Asa's by giving me a new box or by letting me out of this contract this unacceptable and VERY poor service..... Not to mention when chatting they tell you all of your services show strong signals well duh the problem is clearly the box.... And it has gone out again while typing this message.
While watching a movie (Catch Hell) this evening (3/7/2016), the movie terminated twice with a message that the remainder of the movie was unavailable... after the second attempt to watch the movie, I gave up. All thanks to the latest and greatest xfinity cable-modem/wireless-router: on average, we lose phone service and internet access at least once every day; after 4:00pm, several times a day.
No phone service since yesterday (3/2/16). Called comcast on cell phone. They could not fix the problem remotely so set up an appointment for today at 9 AM. (Reference # 564658132.) By noon nobody showed up. Called comcast at noon and was told the technician did not show up for work today and rescheduled service for Saturday afternoon. This is unsatisfactory! Talked to a supervisor who said she would try to have someone come out bu 3 PM today.
I have set waiting all day with no phone and so far no technician. FYI. My son is an ex with T-Mobile and told me that Comcast could care less about residential customers and cater mostly to commercial accounts. Looks to me like this is true. I'll be looking into another company that delivers service not excuses.
We are Snowbirds from Michigan that have spent the last 11 winters in Panama City Beach, Florida at a condo. The condo has basic Comcast service included. Every year I rent a DVR from Comcast and return it when we leave. We leave Sunday and I returned the DVR box to the Panama City Office today. When I returned back to the condo, there was no picture and screen message told me 'service was not authorized and to call the listed number'. I did and was told that service had been canceled on this date by me.
I tried to explain that I had only returned a DVR and the service is not in my name but the owner of the condo so there was no way I should have been able to cancel it. Which I had seen on Comcast records when I had rented a DVR previously. I was advised they had no record of that person. I worked my way thru 3 different people and the final answer was if I wanted TV tonight, they could sign me up and then I could cancel in 3 days. A wonderful solution.
I ordered service on February 19th ,internet and home security system. For some reason the service was disconnected on the 21st and then they reconnected it on the 23rd. Next they told me that a technician needed to come out, no problem. I made an appointment for Sunday the 28th and no one showed up. When I reached a supervisor he said he did not know why it got messed up but that the next day a technician would come over. When he arrived he said it was a problem with the line and he would come back to let me know what was going on. He left and never came back.
Today March 2nd a technician came over after calling twenty times and fixed the problem. Remember I order the home security system well I never received it and when I called Comcast again they said they would look into it. When I spoke with the supervisor about the missed appointment he told me they would not charge me installation, the woman at Comcast that I just spoke with told me it was a valid charge. If they do not resolve this and quit charging me for service I am not receiving I am going to contact the Public Utilities commission.
My service is working except for the CBS station (809). I called 1-800-comcast to speak with a customer service rep, wanting just to speak with someone. I could never get passed you automation service. it just said there is a service interruption in my area. there evidently is not a service interruption since I have only lost 1 channel. this has been a very dissatisfying incident.
Slow speed on my internet connection which got worse after a service call. At times almost unusable. Have tried a couple of times to get this solved (now three calls) Comcast's answer was to try and upsell me to another service a bundle of internet and cable. Support center in Philippines is next to useless, their solution was to have me download another browser and use that!!! put on hold forever and finally get fed up and disconnected the call.
I have been calling Comcast customer service number since 2/15 attempting to place a disconnect request and NO one has been able to place a disc order. I am constantly referred to the retention dept and their line has been busy or experiencing tech difficulties and I have not been able to speak to any one. I want my service disconnected ASAP as I have moved and in light of this will never use Comcast again.
Dear Comcast Xfinity; I'm writing this complaint letter to first inform Comcast Xfinity Corporate Offices of it's lack of Customer Service, the inefficiency in support services and the lack of follow-up and the entrapment of your service. As a result of these pratices, I have been charged unnecessary fees and late charges. I was told I CAN NOT downgrade the plan until the balance is paid. My services were terminated and I was still being charged.
According to the Comcast Customer Guarantee, I'm official requesting that ALL debt associated to the above account be dropped to a zero (0) balance and that the above account be placed on "complimentary" service status until this issue is resolved. Since November 2015 I've called Customer Service numerous times trying to downgrade this account. The downgrade is so I may bring this account current. I have request many time to speak with a "supervisor" with no avail. I was told a supervisor would call me back. I'm still waiting. Each time I made a follow-up call I was given a fraudulent answer or transferred to another department.
I cannot get any cable use of my television. Only the local channels work. On all 3 tvs. Cannot get a telephone call through to call customer service.
Can't get all the channels I pay for due to an error code XRE 03056. I'm unable to customer service on the phone I'm stuck. I found out its a common issue with them I don't know what to do.
I cannot believe the absolutely HORRIBLE experience in resolving my billing issues. I returned all 3 of my cable boxes , modem and remotes to a UPS facility in Lancaster Pa (Centerville Rd ) on 11/27/2015. I called earlier to have service disconnected on 11/28 - the date I was moving. To date I am being billed for this service. please remove all charges and refund anything owed. It is nearly impossible for me to tell what that may be. I have acted in good faith. I expect the same from you. I have spent thousands of dollars over the years with your company. Again , absolutely HORRIBLE customer service , spending hours on the phone with your representatives who don't help me at all.
A few days ago, about feb 8, our internet and phone failed. Calling Comcast tech support I was told I need new modem so at service center got new modem and also picked up X1 infinity equipment to install. Couldn't get any of it to set up so contacted tech support. After some messing around, was finally told there was a service crew working on problems in our area and to wait until they get it resolved. got text mail saying it was resolved and to go to web sight designed to activate our devices. did so and it reported it couldn't activate anything at time. Called tech service and was told they were still working on problem. Waited until later and got another text saying it was resolved.
In meantime, noticed, the activation page had taken over my home page on my computer so anytime I accessed internet or hit home button, instead of going to 'bing' as I had it set, it would go to your activation page Tried going through steps to see if that would clear but it would hang up on blank page saying redirecting. Called tech service to get equip set up and they suggested sending tech out. Next day, Eli, tech 2182 come and realized our signal was too low at sets for setting up X1. He changed splitter and reworked grounding of equip outside. Then added some equipment inside to get the signal up. After entering house, we split to bedroom and have a long cable going to living room area where it split between front room and family room.
He said we have too many splitters and I pointed out that was the price of the original tech some time ago, using only one cable to service to two TV's at the remote location. After working and getting our signal strength up at the remote location, after replacing one of our x1 boxes that was defective he set it up. And to my surprise, both tvs and the bedroom had pictures that were much better than we have had since we signed up for Comcast. We have obviously been working with so so but not as good as we should serve since we signed up. The pictures had much more detail and color quality than we have ever seen. This brings me to three questions. 1. Why wasn't our cable installed to get the best results our equipment is capable.
I never felt it had the quality we see when we see the demo TV's in Costco, etc. 2. Why don't more of your technicians live up to the standards set by Eli, who went the extra mile to be sure we could get the best service our equipment was capable of. He is a real credit to your department and I hope your company realizes it. 3. Why did your company suggest I enter one of your web pages that didn't offer any visible way to cancel it and it locked up my home page so I couldn't access Bing in anyway a I normally could before I accessed this setup site and it also caused my virus control to block Comcast so I couldn't access it.
Eli changed my home page to another site but neither of us could figure out what happened. I told him I would run a malware program and restore my computer to an earlier date so he could move on to other customers. After he left, I tried these measures but didn't help. I still couldn't access Bing and had to tell it to allow Comcast before I could access your web.
Anyway, I am very happy that Eli set up our system so it works much better than before but disappointed that I would be directed to a web page that messed up my computer, which had been fine before this problem. Fortunately, the next day, the problem seemed to clear itself without any action on my part and I was able to once again use bing as my home page without your web page taking over. Anyway, thanks and kudos to Eli for getting our service set up as it should be but shame on whoever directed me to this destructive web site and to those who originally connected me to Comcast with less of quality in our service that we should have been enjoying.
I put 5 stars because I am 5 star hot. The network just let the f word shoot out thru my house. Comcast corporate offices allowing these networks to use your to use your pipeline to put filth over the airway is very base of you as a company. Why don't you be one to stand up for clean and right at least on commercial supported channels? If it was filth 30 years ago, its still filth today.you even allow nudity. These things take families unexpected. Why don't you look at whats right instead only the dollar. Anyway, to cut the filth wouldn't cut viewer numbers, maybe increase it. I think I'm going to cancel cable and go back to antenna.
Well let me start by saying I have been a customer for 10 plus years. I want to bundle my phone and internet with you. I have talked to a few customer service reps and I am very dissatisfied. The amount I pay for cable TV is an outrage. My bill has almost doubled in the past 16 months. I have read many reviews about Comcast and they are all negative. I will be switching to Dish very soon.
On 1-13-2016 talked to rep about lowering bill. Said my triple bundle would now be changed to 129.99. Received email confirmation for that. OK on 2 -4-16 called to report my phone was not working right. She set up appointment for service on 2-6-16. OK Woke up and checked my emails on 2-5-16 and received a confirmation email stating my triple bundle is now 154.99. All I wanted was my phone fixed. What happened? Why did my rate go up?
I have been a customer for more than 35 years. Last evening Wednesday 2/3/16, when I sat down to watch TV around 7:30 PM I had no channels just an error message that the channels would be available soon. I called Comcast and was on the phone for over an hour trying to get this resolved. Of course they could not fix the issue remotely which is normal when there is a problem. So the answer was they needed to send out a tech. I was told they could send someone out today Thursday 2-4-16 between 7:00 - 9:00 AM or 1:00 - 3:00 PM.
I told the woman that I work and no one would be home all day so that would not work. Being a loyal customer for over 35 years I told her they needed to work something out for me to have someone come out in the evening. I was informed that your techs only work up until 6:00 PM which is crazy because I'm sure there are many of your customers like myself who work all day and need a tech to come out in the evening.
For me to lose time from work because of a Comcast issue is wrong on so many levels. So after arguing with your customer service rep. I told her I wanted to speak to a supervisor/manager. It took up more of my time waiting on hold for the supervisor to pick up and then when he did I had to go thru the whole issue all over again. He of course then put me on hold again so he could speak to a dispatch supervisor. When he finally got back on the phone I was told they would have a tech at my house between 6:30 - 8:00 PM tonight Thursday 2-4-16.
Not 10 minutes later the dispatch supervisor called me back to inform me that was incorrect as your techs do not work past 6:00 PM. So I was once again told that someone would be at my house today Thursday 2-4-16, between 7:00 - 9:00 AM. I informed the dispatch supervisor that this would cause me to lose time from work which I was not happy about. I requested to him over and over again that I would need the tech to be at my house as close to 7:00 AM as possible. He said he would make a special request to have that happen. Between 7:00 - 7:30 would have been great. Needless to say when I got up today Thursday 2-4-16, to wait for the tech to arrive I tried my TV and low and behold I had all my channels back. But I decided to wait a little while anyway to see if the tech would show up. I waited until 7:15 AM and of course no tech, what a surprise.
So I called to cancel the appt. I am very very unhappy with the lack of service that Comcast provides to there customers. This is not the first issue I've had with Comcast over the years, but it will probably be the last as I am going to look for a new cable provider. I'm sure even know I have been a loyal customer for all these years Comcast will not take this seriously and care that I will change providers.
I hope when someone receives this complaint they will contact me so we can discuss this matter further.
In December of 2015, the sales person called numerous times each day making a push for us to update our internet service since the trial date of a year was about to take effect and there would be an increase for the 25 mh per second. By taking the package we would now get 75 mh plus some box that would allow us to get TV programs on our tablets and phone for just less than $5.00 more. So we went with the package to get more MH and not be charged lots more for what we had. The tech. who first came to install the box was supposed to arrive by 5 PM, then after several calls someone came around 8 PM.
He was very unprofessional as he constantly complained about Comcast and went on and on about the problems he was having on the job and even in his personal life. All he did was unhook our Direct TV of which we told him not to bother because we were in a contract for 2 years with them. All we wanted really was the internet upgrade. He said that was done at the office. I called and arranged for another tech. to come and maybe put the box on another TV since it was part of the package and we were paying for it. He said all we needed was a splitter and supposedly he fixed it but informed us that the box was not HD. He said he would change it but he did not have one on his truck.
He gave us his number and said he would bring one by on Monday. My husband called. He said he'd come by. No one has been by yet! Since all this work was handled at dark, it was a few days that I noticed the cable wires had been left dangling from the brick of our house. It was nicely attached before the techs had been at our house working. After 6 different calls to the customer service people who can barely be understood because of the accents, the background noise, and their lack of knowledge.
I have been given three confirmations numbers, promises that someone will call me, and no one shows up to reattach the wires I am asking to be fixed, tons of apologies, and told "no worries" , I am now finished trying to work with the customer services. It is a waste of my time and totally useless. I want the wires fixed immediately or I will be looking for internet services elsewhere.
We have had nothing but trouble with Comcast equipment and service. The past month we have lost tv and phone service several times turnaround repair is too long and we get nothing but apologies which are not acceptable any more. Comcast is a disgrace and inferior to other companies your co does not stand up to your commercials.
We are the owners of a senior citizen apartment complex, for the past week I have been told that someone will help us because someone went in and changed our services and raised the price $500. To date no has bothered to call us back. Horrific customer service and agents have no freaking clue. I hate this round around and the horrible service. I believe we should take our $5,500 bill and go elsewhere.
I used to brag to friends and family how great Comcast phone customer service was, now that you have gone global I don't even bother to call. I just wait until i find a friend or family member who is able to fix my problem.
I can't understand the overseas people and their knowledge seems to be very poor If I ask to be transferred back to the usa they tell me they can't do that, Yet one time I spend 45 minutes on the phone with a gentleman from another country without success and he finally transferred me back to America. Within 3 minutes the lady had my problem resolved' just like it used to be.
I must also say that I still like the phone, cable and internet service, but the customer phone service is close to useless for me.I would change service, but my wife does not want to go thru the hassle.
I scheduled 1 appointment to repair a internal signal leakage issue for my home cable connection. The "service window" was set for a technician to show at my house between the hours of 8:00 a.m. CT - 9:00 p.m. CT. I took the day off to ensure I was available to provide the technician with access to my home. I waited ALL DAY and called at least 10 times to determine when a technician was to show receiving consistent verbal responses from a customer service representative that a technician was still scheduled to come. At one point, a representative from Comcast escalated this scheduled appointment ensuring me a technician would show.
By 6:00 p.m. I called again and was told my appointment was pushed. The second appointment was scheduled for the following day, Thursday 1/28/16. My husband took the day off as well and we waited and waited and called and called receiving the exact same deceptive responses that 'a technician was scheduled to show between 8 a.m. and 9 p.m. Both times a window of 8am to 9pm were promised. BOTH times no shows!!
When my husband finally called around 6:00 p.m. on 1/28/16 the customer service representative told him that our appointment had been pushed until February 4, 2016 without the courtesy of a telephone call informing of this as we waited an entire day, endured extreme inconvenience pushing other appointments even cancelling a few, My appointment that I made over a week ago has now been rescheduled by COMCAST without checking with me, the homeowner, for the 3rd time! THIS 3rd appointment is now for next week.... if they even show!
Both times I called Comcast numerous times through the day and was assured that the tech was coming .... all day long, both days I waited for COMCAST and no show. We weren't even extended the courtesy of COMCAST checking with me or my husband to see if the date was good for us. This is the biggest disregard of due process from COMCAST towards its customers as we take days off.... sit and wait for their techs..... all day .... and no shows!!! I was lied to by COMCAST, transferred to " supervisors" , transferred to the wrong departments, TWICE told that someone would call me back within a 1/2 hour to confirm when the tech was coming and no phone call.
I was told that on the first day the tech had been to my house and left a note, this was a complete lie as there was NO note on my door, and since we have had snow on our front sidewalk to our front door for over a week.... there were NO footprints in the snow to show that anyone had ever been to my house!! So this was another lie!! I have spent hours with COMCAST trying to get a manager on the phone, get an actual tech to get to my house and quit wasting my time waiting for them!
I have been hung up on, lied to, shuffled along for HOURS on the phone with COMCAST! I've spoken to several "supervisors" who promised techs would show up, been offered discounts and free services with no actual help or solution to the problem with my cable...just lies, false communication and t deceit.
We have an internal signal leakage which is not only affecting our service, but our neighbors service as well. Previous technicians have provided other service calls prior and have noted this issue yet failed to remedy this issue during their service call...noting they'll "write it up" when the solution could have been expedited on the spot saving months and months of failed connection issues not to mention us paying for cable service that isn't working properly over half the time. One last thing, my husband was offered a $100 gift card for inconvenience caused by the Xfinity Security Alarm system that was installed; the camera broke within a day, the connectors had to be serviced due to poor to no signals, etc.
That was over 5 months ago. He has called several times inquiring the status of delivery of this promised gift card and each time has been told it usually takes 90 days to be sent out...We are now going on 160 days. This type of poor customer service, incompetency, deception and lack of due process is unacceptable. We, as other valued customers, pay our bills on time and pay for services that are NOT rendered effectively. We demand a resolution and restitution! NOTE: THIS COMPLAINT HAS ALSO BEEN FILED WITH THE FCC!
I have no service for the last three hours and I cannot find any Comcast telephone number that can be of any assistance whatsoever. I think that AT&T would be a better answer to my problem with your service.
I was informed to pay a certain amount and paid it to make payment arrangements to keep the services active. I was told after the payment is made, call and make payment arrangements. I called to make payment arrangements and was told that I could not make payment arrangements even though the customer service reps gave the wrong information. I was on the phone for 4 hours with Comcast, talked to 4 people. Three said paid the amount so I left my job, ran to the Comcast office waited one hour then paid the bill. and make payment arrangements. I called to make payment arrangements and the last person said I received the wrong information your service will be disconnected. This is unfair and misleading. I would like assistance with this and a call back.
First off fox network not working so I can't watch American Idol. The bigger problem is my x1 box has been acting stupid for at least a few days now. I think I need a new box. One newer that has some of the kinks worked out. DON'T put a product out with out really knowing the problems it has.
I am a 75 years old senior with a very low income living in a senior complex. Comcast is the only cable we are allowed to have and my income is $741.00. Basic cable is $89.00 a month Comcast offered me a bundle for that price + tax my bill was 130.00 a month and my rent is 297.00 a month. With food and utilities, life insurance and personal needs not much left. I asked comcast to let me oft out the contract. They charged a fee of $ 130.99 dollars.
We have low incomes I down graded to $39.00 dollars a month cause couldn't afford it and Comcast charged me more and continued asking for a price I might be able to afford. They shut off your cable every month at the beginning of the day that it is due you cant pay in the afternoon and charge a re -connection fee. With a lower price plan you can't get any local news. If you move to another floor the fee is $300.00 dollars.
Most of our seniors does not have cable. It hard to sit and stare at 4 walls. Lots of seniors here are unable to watch TV. Comcast help us!
1/13/2016 At 11:50 A.M. on Browntown Road, todays date, Sawyer, Michigan, your Comcast van truck # 34495, which was tailgating me on an ice covered two lane secondary road, swerved over and passed me when I slowed to cross a railroad track. It was also on a hill where you could not see if any traffic was coming toward you and had the double yellow, do not pass center lane lines. He was also speeding and driving too fast for conditions and soon was far out of sight. If he wants to wreck and injure himself that's one thing, however he could have easily killed or injured someone coming towards him on the hill.
Dear Comcast, I can solve all your problems with we customers. Come up with a plan to hire people who know what they're doing. Then, put out surveys that actually work. Then, provide an e-mail platform. Your sucks. It's almost like it's an after thought. I once had a bill of $600 that should have been $159, plus another $159 I forgot I didn't pay. It's all bad, Comcast. I heard you have a nit wit who bought your company. Fire the people in the Philippines and hire educated computer programmers. Sorry, you'll have to pay them well. I think you should be very very careful in today's world where people get crazy because of businesses like you and there's no telling what they'll do. HOWEVER, I love Xfinity TV.
I purchased a home in Boynton Beach, Florida 33436 in July, 2015. I ordered Comcast services and because I live in new York my brother was there when these services were installed. The alarm services were never installed and I spoke to representative and told them I wouldnt be there til January so I would get that service when I came. I also spoke to a representative in August or September when I learned about the option to have my service put on hold until the end of December for 17.00 a month.
I have spoken to numerous agents since then and in November was told that I was issued a credit for four months of service and for 6 months of alarm service inasmuch as I never had an alarm. No one seems to understand that I don't have an alarm and never did. I am going to try and call customer support again but not even sure it will help.
I Made appointment a week ago for i130/2015 from 12:30p-2:30p for Internet service for which I received a confirmation by Comcast customer service department the evening of 12/29/2015. Unfortunately, the technician did not show up for scheduled service call. When I contacted customer service at 2:35p re: the no show I was told my appointment was 4p-6p which I had no prior knowledge of as I was not notified of the change in appointment time. Very poor customer service practice. Considering seeking cable and Internet service from another service provider.
Account Number # 8771300410150522, I most recently transferred all my services for my home to Com Cast cable. This was absolutely the worse decision I could have made if you look at my accounts I've had so many outages that it would make you wonder what is she really paying for. Unfortunately I spoke to the rudest Manager of Customer service ever.She spoke as if your company was doing me a favor, while I pay you $242.00 dollars a month for Internet, Cable and phone service. Now I have to take this to a legal level. I spoke with Christine Martin operator IE.
She informed me that even though I continue to have multiple outages that the credit would be $19.38. She absolutely refused to listen. Not sure when companies start hiring persons as Managers that don't have professional skills or listening skills. When I informed her that my home has not been protected for two days due to my phone line and all my services being out. Her response was get a new alarm company.
So now I must take this to the Better Business Bureau and Fraud division after being hung up on 5 times this is the way you representatives treat your customers.
Comcast Xfinity is deleting on demand episodes of TV shows online except for the previous week. Example is Mysteries of Laura where only Episode 8 is available. A week ago I was watching online episodes of Legends. All of season 2 were listed. I had watched episode 1 and was 2/3rds of the way through episode 2 when the screen reported an error. I logged back in and found only the last two episodes available. Seven episodes deleted in a key stroke. What gives Comcast?
I had a no contract Comcast account for about a week in July 2015 for which I was charged $177+ few cents. I never received the bill but did get a collection notice. I have had account with you for over twenty years, lately off and on. I fail to understand why I was not charged for only the days that my account was active. Address for the connection was in Arlington, VA 22207. I will be grateful if you could kindly help resolve the discrepancy in my bill.
I'm not happy with your decision of giving me only $35 after I protested for being charged $99.99 for installation of a new kit when your representative told me nothing will be charged.it all started when I cancelled the DVR and the HD Installed. Without my consent. The charge is $99.99 for which you deducted $29.99 and after I protested they reduced another $35.00. My bill was adjusted to $197.53 but I refuse to pay $35. My bill should be 162.53. When the tech came, and he told me I did not have to change the box but he changed anyway. I'm very upset at your co. Because each employee gives a different answer. I was told specifically I would not be charge at all for the visit.I expect you to credit me the $35.00 that remains on my bill.1 know I have until the 24 of this month to cancel my account. I expect a prompt answer to my complaint from the customer hotline.
On 12/3/2015 I decided to upgrade to Xfinity Triple Play, ordered it @ Littleton, Colorado Payment/Customer Service Center. On 12/8/2015 the installer installed your so called triple play - minus our home phone number that should have on 12/3/2015 started the procedure to transfer it back to you - apparently that never happened. I have been to Comcasts other payment Center/Customer Service @ 8222 S. Yosemite St # 110 Centennial, CO 80112 - manager Kevin Saunders (which is totally worthless - he does not even have his Voicemail setup on his Cell Phone. I have been there on 2 occasions, and have been told 24 hours - as of now 12/13/2014 we still do not have our phone transferred, and we now have no E-mail & Occasional Internet, plus the fact we were suppose to have an Appointment today 12/13/2015 between 2:00 - 4:00 P.M. today and no one came, plus we cannot turn off the system. We are at the end of even considering this change - plus the fact we had until 12/11/2015 to cancel Century Link or Face a $200.00 Charge, which according to my calculations that time has come and gone.
Comcast billing department double billed me. They did this without me knowing. All of my checks are bouncing now. I have no money to live on. They told me that I would get my funds within 24 hours. The funds were not there. Then I called and they said it takes at least 3 to 5 days. No customer service supervisor from Comcast will speak with me. They do not care. I am going to be forced to hock my droid. Comcast totally sucks.
The Comcast corporate office stated that I could make payment arrangements and now I am told I can not. I keep getting different information from their complaint department. I have asked to speak to a supervisor and no one has returned my call. My daughter is helping with my billing and they have done this to her.
The Comcast technician did not install phone connection, set up all remotes or review wifi username and passwords or email. I received a follow up phone call about my service and a tech would be out between service calls on sat 12/5. I called to speak to the Comcast complaint department that calls for follow up and was sent through at least 5 people that were completely incompetent. After being asked to explain why I called for the 5th time I gave up. 30 minutes of my time wasted and still not satisfaction from the corporate office at Comcast.
On Sunday, 11/29, I called Comcast customer service to report a black out screen on one of my secondary TVs with a digital adapter. I spoke with ‘Mary.' All I wanted to know was why I had a black out screen on the station airing the Steelers NFL football game. The other TVs in the house were receiving the picture fine, no black out screen. So 'Mary' says she will check into the problem. She comes back on the line and states she is sending a signal to the problem TV to see if that resolves the issue. I'm guessing she knows what she is talking about so I follow all of the directions she continues to give me to turn off power, unhook cables, etc. Immediately my TV screen goes to static with no picture on any station. After repeatedly trying to resolve the issue 'Mary' states that it looks like it’s the digital adapter that is now no longer working. She will send a new one out to me.
On 12/1 I receive a package and there is a new remote in the bag but no digital adapter. So I try to call into the customer service line to let someone know about my situation. I get a recorded message that a service outage has been reported for my cable line and it should be resolved by 4:47pm. Now understand, I was reading this message at 6pm and the problem had not been resolved. To make matters more confusing I checked on my main digital starter TV and it is working fine, no outage, nothing. Again today 12/3 I have tried to contact customer service to explain that I did not get the new digital adapter and the recorded message keeps referencing the outage at my house they are working on. Obviously they are not working on anything at my house. All i want is the new digital adapter! Is there anyone else I can contact to take care of this problem?
I have a Bank of America debit card, and I'd like to have my monthly bill for my internet connection directly billed to my debit card. I have not been able to get through the guard dogs on the Comcast website to arrange this. It keeps asking for my password. I didn't know I had a password with Comcast. Does this company wanna get paid, or should I arrange for internet access with another company? No luck emailing the Comcast corporate office either.
I am contacting Comcast today because of the extremely unsatisfactory service that I have been receiving from your company. My wife and I have been dealing with your company for nearly 10 years combined. I recently discontinued our home security service with your company to go with an alternative provider. When I signed up for the home security I was fully aware of the three year contract and made sure that I fulfilled that contract prior to disconnecting service. I signed up in February of 2012 and disconnected service in July of 2015.
As you can simply calculate my three year commitment was met and therefore no penalties should apply according to the contract. I have made over 10 phone calls and two visits to our local Comcast store here in Denver. More than half of my conversations with Comcast have resulted in your representative telling me how sorry they were for the confusion and would be taking off the current $471.00 early termination fee. Where your company is getting this number I have no idea. I transferred service to my new home in January of 2014 and did not extend the contract at that time, however it seems as though your system shows otherwise.
I have received 4 different phone calls from the Southwest Credit Group attempting to collect on your behalf. Each time I have explained the issue and told them that I met the terms of the contract. The response is the same each time from Southwest. I am told I have to contact Comcast again and try to resolve this issue. I have had enough of going round and round with your company. I am aware that anytime a person is sent to collections his or her credit score may be negatively affected. The lack of communication with in your company is appalling and I will not stand for this abuse anymore. I would greatly appreciate your personal attention on this matter and want to have this unwarranted early termination fee of $471 taken off our record ASAP. I have been patient and professional dealing with your company and simply request the same in return.
We spend over 200.00 dollars a month for service. To have Comcast employees on a so called news show, Morning Joe disrespect the president of the United States daily for three hours is a national disgrace. What's worse Miss Nicole Wallace called the president a Jerk on TV this morning. She needs to be removed for a few weeks as Mark Halprin was for calling the president a Jerk. This is a national show and it has landed in the gutter. One can disgrace over policy but Morning Joe is a damn national disgrace. Its time you do something about it!
I purchased a modem on Amazon.com and had Comcast installed it in 2013. Shortly after that they started billing me monthly for the modem. I managed to stop them a few months later. 6 months later they started billing me again and have continued billing me every month for 3 years. A letter to the Comcast corporate office and a recent visit to the service center got promises but no credit or phone call. I am dumping my service!
Dear Comcast complaint department. Recently your company or your subcontractor set up cable television for us. Unfortunately the Job was done in a very unprofessional manner. The contractor cut the wires to my Attic antenna system, disconnecting the television signal for four other apartments in this multifamily. The other wires he added run the length of the building but were not attached to the wall.
My Comcast bill suddenly jumped 30 dollars per month and when I called I was greeted by the most rude and verbally abusive man I have ever had the experience of speaking with. Since you have no interest in keeping a customer that has been with your company for more than 20 years I have decided to explore other options. there will be no further payments since we were told that our agreement with you has ended and now must pay a higher price. Beginning December 1st we will have other services in place. please be advised that we have contacted the Attorney General's office,BBB, and the department of elderly affairs. Your equipment will be returned before the 1st day of December. You should be ashamed to treat loyal customers in this fashion.
I have been a loyal customer for over 30 years. I have 4 TVs internet & home phone. We pay well over $200 a month ... and without any warning we no longer have the yes channel. All the money I gave you over the years & I can no longer watch Yankee games due to Comcast dropping the YES network. I am a 2 1/2 cancer survivor (stage 4 breast cancer) & the reason I keep Comcast is so I can watch the Yankees. Why should I pay you more than $2500 a year and not even be able to watch the YES channel. I may have to switch carriers ... Comcast should tell me how to resolve this situation.
Hello, I have been having the same issues as I was months ago, and I cant seem to get pps to help me fix this, and I cant seem to get Comcast to charge me the right amount on my bill. And they are putting fees onto my account that i have been told would not in fact be on my billing statements. When I called to have my internet billing and internet connection looked at, I was told first that I would not be in a contract, upon my request of asking to verify that it wouldn't be. Upon having to go to Comcast Office to pick up the new Modem/Router that came with these new changes, I then came home and took over 6 hrs for myself to hook up and install the device and get my home up and running.
Upon seeing that Comcast had in fact charged me a fee for installing faster speeds. What? I was not told about this fee and charge. I refuse to pay for something I had no idea about. I was calling to get my billing cut down, not higher. For the last few months now, 6 months of back and forth. I now sit with the same issue! My internet cuts out all the time that I am trying to listen or watch YouTube or NetFlix.
No, I do not have many devices on while this happens either. I have tried that. It doesn't matter if only one device is even turned on to take a space on the router, it still cuts out. Even with the Ether cord hook straight to the device, it will still cut out. However it seems that when your workers have gotten here, they don't have enough time to hang out and relax, and let me use my internet the way that I do to show them that it cuts out....
As I sit here an type this out, I have YouTube on and in only just one song, it has cut out a total of 30 times. This is crazy! I didn't think id ever have these troubles this badly. When you look at the internet from your side, it shows things are up and running. And the modem shows that here to. But something is really wrong with it. My son just last night was on a laptop trying to contact his Grandma, and the messages wouldn't go through. It kept coming up with internet error message. I cant take this anymore! I would like to see a team of people who know what they are doing when it comes to this stuff. I believe that if I was able to sit down with them and talk about my issues ive been having, and what I know from what I have been told by Comcast workers, and what I have read, about I am sure that we will be able to figure this out.
But until then, I am filing this complaint. I have already filed with the FCC/BBB and now this form too. I will also be sending a copy of this to the email address of customer.xfinity.com/help-and-support. Please, i am also still waiting on the site www.comcastsupport.com and i have been waiting to the last 30 min on there for someone to take my online chat support. Please Please, this is becoming a huge Financial concern to me. I cant afford fees on my account that are suppose to be there, and credits that arent being placed there, and with me an my son Below Poverty Level and disability income, we cant afford this anymore.
I've been with Comcast a little over one year and have had nothing but problems but will be talking specifically about the worst problem I have with your company. I have been to the Comcast office three times to try to get something done but you are extremely inflexible. Your customer service officers and their supervisor tell me the same thing. "There is nothing we can do". Well, I don't have a choice! I am a senior citizen on a very fixed income, and my bills get paid 1st. but I only get paid once a month, on the 1st. of the month. My due date is the 2nd of each month and Sometimes I don't have enough in my account to pay my Comcast bill so I have to wait till I get paid on the 1st which you can easily see causes a problem. I have asked on three occasions to have my due date moved to about the eighth or ninth which would solve the problem, easily.
But each time I get told the same thing "company policy and we cannot do anything about it." Come on guys, you are a multi-billion dollar conglomerate. Where is your fair play? Where is your ability to be flexible and work with a senior citizen who has no other choice? Are you so inured with the almighty dollar that you cannot work with the little man? Today, as I was leaving you're offices in Olympia, WA where I live, I asked those questions with the supervisor. I said I was so unhappy and frustrated with a company that was so inflexible and so unwilling to work with me, the little guy, that I was going to leave this co. when my contract was up. Their answer was indifference!
I wish I could take this to the court of public opinion but everything I've read about Comcast and how they handle complaints deters me from further fighting with you. I have never in my life met a more uncaring, indifferent, inflexible and callous entity. Where would you be without the "little man"? Aren't we, after all, what built your company? I will be extremely surprised to receive an answer from you let alone have you negotiate mediation of this problem. After all. you are multi-billion in assets so who needs a lousy Hundred fifty five a month?
I am completely fed up with the camera installed with Xfinity on Nov 2nd. Wherever I put it, it constantly goes out of contact with my front door, and begins periodic loud beeping which wakes me up every time I get a beep - many times throughout the night. I find it difficult to find a position that eliminates the beep; positioning this useless device is not what I need to be doing in the early hours of the morning. I want out of the camera addition to my service. I had to go out of town on urgent family business, and realize that I am beyond the usual cancellation date for this part of the service, but due to my complete frustration, I want it out of my house! Please call me to arrange for a technician to to pick it up. The technician who installed my system is not at fault. He was a perfectly OK guy. I am only complaining about the camera itself and the problems getting ahold of anyone. No answer when I call the service line to help me with support!
No service for past 4 hours. No resolution. As much as I like Comcast TV, when it is working fine, it is beyond a doubt the worst company to contact and get help from when it is not working. After spending about 1/2 hour on the phone giving my name, address, telephone and social security number to a bunch of recordings I was told to stay on the line for help. After holding for another 10 minutes I was told that my area was out of service. I already knew that. That was why I was calling, because my service stopped working. So another 10 minutes of phone time and the recording tells me it will be fixed in 3 hours. After 3 hours it is still not working and I have to go thru all the recordings again verifying my name address etc. only to be patched thru a non English speaking person who wants to ask me the same questions about name and phone and social security.
I could not understand what he was asking because I didn't understand what he was saying because of his accent. I finally told him the error code and told him I wanted a refresh signal. Finally out of frustration I hung up the phone. What happens? He calls back and asked what was wrong with my television. When I told him the code again, he again wanted me name and telephone number and address and soc. security to verify my account. After another 1/2 hour on the phone repeating this big loop of giving the same info was beyond my tolerance level , so I gave up trying to get help and will see if it is working tomorrow. If the issue does not get resolved, there is no need to keep a cable service if I can't watch television. I may have to get rid of the television part of Comcast and get a different provider. Hope not. Please hire people from America that speak English to handle issues.
I was scheduled an appointment today from the time of 1-5pm to install or update my cable box and when no one showed for the appointment I called that 1800 934-6489 number for clarification. The 1 800 (computerized system) reported that I have an appointment scheduled for tomorrow, which wasn't correct because that's during my work schedule. My appointment was scheduled for Wednesday November 11, 2015 between 1-5pm and I'm not sure how it was later rescheduled for Thursday during a time I didn't schedule it. I spoke with a consumer representative with Comcast some guy who identified himself as a supervisor name "Tony" and later reported that his work number as #726156, who reported that he could have corrected that problem, but I rescheduled it for Friday.
I explained to him that I rescheduled it because no one called me or told me that they were not going to show up or rescheduled my appointment without my personal consent. The Supervisor reported that he would reassure me "that this problem would not happen again on Friday" but did not explain why no one didn't show up for my scheduled appointment today. I explained to him that I sat around for four hours today and no one, didn't show or called. Supervisor, suggested that since I'm not happy with the services that one, I should cancel my services or just wait for the next rescheduled appointment. Comcast service is poor and it is even more frustrating when the representatives and supervisor were of no assistance, further more if I'm going to be treated in such a manner I'll just look elsewhere!
I received several phone calls in a 1 hour period on my home phone (a Comcast landline, not a cell phone) where the caller ID showed that the number CALLING ME was my number. When I finally answered the third time, I heard a recorded message asking if I wanted to reduce the interest on a credit card I don't even have. Puzzled how some third party could make a phone call using my telephone number to ostensibly call FROM, and concerned they that party could call lots of other people (including public authorities, etc.) for nefarious purposes pretending they were me, I phoned Comcast to inquire and complain. After having to listen to a plethora of idiotic questions by a recording that couldn't seem to understand my "Yes"/"No" answers (I don't speak English with any kind of accent) before I could finally get to speak to a live human being, I got to speak to Kim--ID # 27792.
She just kept telling me "yes-- that is called 'spoofing' and it is what tele-martketers do". I Finally got through to her that I realized that and I know it is impossible to stop telemarketers from hiding their real numbers, but I never before had the experience of having a telemarketers make it seem the call is originating from my phone and I want to know how to stop it because if they can use my number to call me they can use my number to call other people including the WH, law enforcement, and make calls that make it seem as though I am violating the law (i.e., making threatening calls, etc.) After I finally got through to Kim that what I was complaining about was something different from what she assumed, she transferred me to the "Complaint Dept".
Someone identifying himself as "George--ID 52277, answered. After he finally understood what I was talking about (he initially thought I was talking about the same thing Kim had thought I was talking about) he said he wasn't the right guy and would transfer me to the appropriate person. At which point he effectively hung up on me. I am an 81 yr old former successful Wall Street litigator with an excellent record of wins. If I have to roll up my sleeves and make dealing with this issue into a Mission--I have nothing better to do with my time. It is now Tuesday afternoon. I expect a reply by Thursday at noon.
I have been with Comcast at least 10 years, during this time the cost of your services have gone up, up and up. I am a senior citizen and can barely make it, everything is going up; cost of food, clothes, utilities and of course Comcast. My latest bill is 164.00 for HBO, Streampix, which I do not use HBO was suppose to be free. In addition I am charged for an additional outlet and modem rental. Also the quality of the TV service is poor, constantly losing data info such as cannot use on demand and tell what I am watching. I have tried to call but cannot reach you. I am not going to pay for HBO or Streampix, someone needs to contact me NOW.
Made first call to Comcast to make an appointment on Monday morning November 9th. It took more than 10 minutes just to get simple information such as service center locations and after being placed on hold for so long, I hung up. The representative claimed that the "list would not pull up". During my second call to make an appointment and providing all of the information, the call was cut off before an appointment was finalized. I had to call again and it was a miserable call just trying to make an appointment for a technician to install a box. First appointment was one week away on November 14th and I was not happy with that date; then I was told that they would set an appointment on Tuesday, the 10th. Then it was Wednesday, November 11th. I asked if the technicians would be working on the Veterans Holiday (11th). At first they did not know and after some time, confirmed the appointment for Wednesday the 11th. I don't call Comcast often for service but whenever I do, I always receive the worst customer service possible from this company. It has not improved over the many years that I have had Comcast, that will make me continue to look for an alternative company for the service. Too much emphasis in other areas and not enough customer service training to make a difference and I continue to be disappointed each and every time.
I submitted a complaint with the communication Commission. I lived at 1170 E 22nd St. #9 and had Comcast Tv and Internet. I keep having internet problems for months and finally they told me to come in and get new modem. When I went in she said my contract had expired and I needed to sign a new one. Which I did. Two months later I became sick and I'm a disable veteran and had to go into the hospital for my diabetes. I payed my bill and took my equipment into your office. I had to move into home to take care of me. I was paid up. Three months later I find out you people charged me 399.00 for canceling my contract. The communications commission said I should get a lawyer and sue you but I just want this taken care of. No body told me when I went in your office that you would charge me for services I never received.. I will keep writing my congressman man and anyone else about this scam until it is taken care.
I have a 2 year contract with Comcast, the price has increased about $15.00 a month. Each time I call I get someone with a accent like they are from India that knows nothing. I am honoring my side of the contract but they don't. This will be the last time I ever use Comcast and I am telling all my friends how they are by posting this complaint everywhere!
I have not had complete tv / internet service since I agreed to a cable contract. I have copies of all the emails that have led nowhere. I have had 4 techs to the house, service still isn't corrected. I have been pushed aside by Erica H., Tom Karinshak., Luke O., Erin A., Amanda R., Nicole H., Thomas S., JaRod P. No one will help. They promise phone calls. I do not understand, I have held up my half of the contract, Comcast has not. I am seeking legal information, i will be doing my best to get out of this bad contract.
I have been without cable since October 28. I have spoken Comcast agents at least 7 times on this issue. They were supposed to come to our home on Saturday 10/31/15 between 8-10 am. No one appeared. I called and was advised that the appointment had been cancelled as it appeared a prior outage had been resolved. No one called us to inquire as to my cable before cancelling my appointment. I waited all day for Comcast. When I called they advised that they would try to have someone come that day but of course they did not come out, I called on Sunday 11/1/2015 and was advised that an appointment had been set for Tuesday (again without my knowledge and during a time when no one would be at the home. Appointment was reset for tomorrow between 5-8.
I just called to reschedule and the agent refused to speak with me because the cable was not in my name. I have lived in my apartment for 8 years and the cable was in my name. My daughter started an internet package in January and apparently Comcast took it upon themselves to switch the cable to her name as well. The bill is pay as a part of my lease. I am the only leaseholder. I asked for a manager and was briefly placed on hold. The agent came back on line and was still uncooperative. I simply hung up, I AM SO DONE WITH COMCAST AT THIS POINT. Our cable is out through no fault of ours; Comcast failed to keep their appointment time when I would be available; and now will not work with us on fixing a service that I am still paying for. Instead of doing all you can to fix the issue your agents have been rude; condensing and less than helpful. As of today, the cable is NOT fixed and their seems to be no resolution other than to return he4 cable boxes and cancel cable services. I am extremely upset with Comcast and their extremely bad customer service.
A new line for cable TV and internet was run through my back yard. Comcast tech said it would be buried in approximately 4 days. It has been over a month. The line still goes through my backyard, where my 19 month old child plays and has tripped over it several times. Hope she doesn't break a bone one of these times. Please share this complaint so that Comcast will not get away with this type of behavior again!
Comcast is ripping me off. I recently replaced my Comcast modem with modem I purchased. Comcast raised rates on 10/01/2015. My bill went from $64.35(using modem from Comcast @ $10.00 per month) to $80.56 (using my modem) that is an effective increase of $26.21 ($16.21 rate of increases + $10.00 savings from using my modem). Where is my savings? This is ridiculous and frustrating. I'm tired of fighting with Comcast and changing to ATT U-verse.
My experience has been more like a complete and total nightmare!!!
Comcast decided to increase my internet service from $39.99/mo to $79.99/mo in August 2018 without notifying me. I have been a loyal customer for many years only to be given a higher and unreasonable charge for internet service that is subpar at best. I pay $400/mo for my HOA dues which covers 2 Comcast boxes as well as basic monthly service, but because I contacted Comcast and explained to the CSR (5 different times) that I was not going to pay $79.99 for internet services, they then decided to disconnect my cable service and charge me for the 2 boxes not being returned. I have now been without cable that I PAID FOR EVERY MONTH THROUGH MY HOA DUES since October 2018!!!! Really???!! Is Comcast really this ignorant or is this normal operating procedure for them?! The way that I see this now, Comcast owes ME money for not providing a service that is paid for on a monthly basis!
So now the whole thing has been turned over to collections which will work to damage my credit. I've emailed and called the collection agency and was assured that this problem would be worked out, but nothing from these people yet and that was over a week ago. Its criminal what this organization gets by with. Extorting money from their customers every minute of every day.
TV reception was constantly interrupted. Called Comcast and were told that if they had to send a service guy out, it would cost $60. This made no sense as I pay a lot to be a customer, so we clarified that the $60 would only be charged if the problem were not Comcast's. Fair enough, I said. Service guy came out and I immediately verified with him that there would not be a charge unless the problem was our fault and not Comcast. Fair enough, I said. When he left, he said that if the problem persists, there would be a charge as it would be something other than Comcast. Fair enough, I said. Sure enough, there is a $60 charge on our bill. We called just now and were told it was our fault - even though everything works fine since he left! And all he changed was Comcast equipment. (the service guy out and out lied that he fixed our TV and not the cable and said that he told he we would be billed. Out and out lie!) And we never called for, or experienced the need to call for service since. The contact agent said she would take $30 off; obviously not getting the point that there should be no charge at all after being told there would not. Hell, that's just stealing.
It feels wrong to be afraid to ask for service from my cable provider after paying $120 monthly for absolute crap.
As a customer of multiple services with Comcast , I'm for the second time i=
n a matter of months very dissatisfied.
This issue in particular is concerning my mobile service. I spoke with
a representative via phone in Dec (around the 14th) because I had no mobile
service. I was informed my payment did not go through. On my
end it showed it should have , but I know errors happen so I just wanted to
know what I needed to do to get my service restored.
The representative went over the details, also began to explain that my billing
would change some over the next two months because I was over billed at
the beginning of my service and all I needed to pay was $33.34 cents.
I paid that amount and we discussed when my next payment would be due, I asked
if there had been an upgrade to services where I could pay my bills early
if I wanted , the representative stated that service was not available
, however they would pass that on to higher support management and maybe in the future
that could be an option.
The representative informed me my next bill would be due Feb 3, 2019 , I ask=
ed why and he stated it was because of the over billing since I had my phone
I asked he he was sure, he replied yes.
I was encouraged to sign up for the mobile app and the Xfinity account, which would help me follow closely the billing I called and had those two items set up , and I check on my bill status,
again to ensure that what I was told was correct about no bill due until Feb 3.
I was told that was correct.
In December I did not receive notice for a bill, but after me researching more thoroughly than your representative today I found , indeed I did not get mail notice of a bill, but based on information I was given concerning your
lack of ability to have billing and payment information connect, no bill was
generated , but the system did not get the same the message not to take
a payment in Jan, which in turn made it look like I owed a bill , which then put my account in a suspension status. , which is what happened and now I have NO SERVICE.
Yes I was given a 100.00 CREDIT, but I shouldn't have been billed that anyway
based on the information through your hired staff in Central America.,
you're really not giving me anything EXCEPT you suspended my service and w
ill not restore until I pay a pass due bill which I should have never had.
I've been encouraging others to switch over to Xfinity, but I myself am sta=
rting to rethink this decision. My service should have been
restored, my next payment is due Feb 3, 2019.
DISSATISFIED CUSTOMERLinda McBride272-202-8916937 Market Street #=
1Williamsport, PA 17701
First, I would like to state I’m a current client, just renewed my contract. I have one the high-end plans, my monthly cost $150.00. I would have to say this was the worst cable install I have ever had. My first appointment was on a Sunday 6 Jan 2019, normally you guys send an email or text reminder of the upcoming appointment. I did not receive either, the tech did show up on time, but I forgot about the appointment, so I miss the tech. So, I was able get a follow up appointment for the following day 7 Jan 2019. The tech again showed up time 7:30 am, which I had to work but my husband is on furlough, which he needs the internet to telework and cable to follow the news, so he was able to meet the tech. When the tech came into the house, he asked my husband, WHAT AM I HERE TO DO. My husband asked if he had a work order, the tech stated no. The tech worked about 30 mins, he then stated he needed another tech help because the job was to big. The second tech arrive around 8:00am. They both worked till around 11:00, they then stated we are leaving because the cable connection is down in the area and they will return between 2:30 and 5:00pm. They returned around 6:45pm, they continue to problem shoot with no success. At this time, I return home from work, my husband was totally over it so talked with the techs. I original tech who was here at 7:30 stated he spoke with his supervisor and confirm he could return tomorrow 8 Jan 2019 between 10:00am and 12:00. After they left, I notice they only connect one box (main box), I had an order in for three boxes. In the room with the main box, which is my bedroom they left a mess, please note pictures. In the second place which is my TV room they also left a mess,( note pictures) and the phone do not work. They did not return on the following day 8 Jan 2019 nor did they call. My husband called customer service and spoke with a Roy, who stated the ticket was closed out complete. Which at that time he told my husband he could send out another tech at a fee? My husband explains the issue in more detail and Roy started he would send the tech out at no charge. My husband stated he did not what the same tech Roy stated he could not guarantee that. My question how the tech was able to close the ticket out without my consent. I total love your cable, but this is totally unacceptable, if this tech return on tomorrow 8 Jan 2018 My husband will not allow him back into the home. At this point I would like with another carrier (Fios). You really need to do a better job on training your tech, I really think this guy did not known what he was doing. And after reaching out the other tech he was no help.
I sent on hold for 45 minutes when the person answered I was then put on hold for another 20 minutes. Does Comcast not want new customers?
In May of this year, I called to cancel my Comcast contract to switch to Google. They offered me a much better deal to stay with them. They guaranteed me there would be NO price increase for 24 months. I asked them over and over to guareentee NO increase for ANY reason for those 24 months.Now I have been given over a $7 per month increase. I have been with Comcast for over 50 years—-since before they were Comcast. I have had this happen many times over the years. I am fed up. As far as I am concerned, Comcast has broken their contract with me and I intend to break mine with you. This was the final straw. This is nothing short of dishonest, shoddy business practice.
Internet is acceptable, but telephone service is below expectations crackles and cuts out, television service blocks frequently on main TV box and additional TV adapter. Very Discouraged as a long time customer
Would appreciate a solution to these issues
Can never reach a competent person to transfer or star service.
Worst customer service ever. I spend so many hours trying to reach someone that can help I might as well work there yet I have a bill to pay.
Then service never works without interruption.
12/26 Wanted to watch Minnesota Gopher football game on ESPN. Sound started cutting out early in the game, picture started to feed over and block out as the game went on. Unwatchable in second half. Poor quality service for something I wanted to see and something I am paying for.
I got a letter in the mail to receive the new xfinity 1 box with voice control free since I didn't have it. I spoke to several people who had no idea about the letter going around. That was the first problem but I had no idea what I was instore for.
Finally someone was able to get this set up and I was told since I was a valuable Comcast customer and I would receive the installation free.
Now I have gotten a $60 installation fee. I called your billing dept and talked to supervisor Andrea and she said she did not believe me basically and this was a valid charge.
Then I spoke with another supervisor Jen with her customer number of ?0u. She said I signed for the charge. I tried to explain to her I signed for the new box without dvr that I was just given. She refused to believe me that I would sign something for a new box. Wow that billing person was really quite rude.
Ok I was told by the original guy who wrote it up and then the guy who installed it. All through the installation I verified it was free. I just wanted the free and everyone nodded that it was free with installation..
Now no one can find a thing in the notes supposedly...but they should be there since all this preparation I thought was done ahead of time.
Why Comcast, why do you have to be so hard to deal with anyway? One person says one thing and the next person says something else and then there is no one else...how fair is that system Comcast?
I have been such a loyal customer with you for 8 years plus and you do this? Why stay loyal when there are so many other companies?
823 Harrison Ave
St. Joseph, Mi 49085
It is Christmas time, the regular package $40. Had one channel on Christmas story , today Dec 23, it is repeated story. I am stuck on station #2. Than you put us in the 200 stations,all advertising.than 12 thru 18 paid commercial. Than 20-22 gov etc.. 600-633 spanish...what's up. It looks like it's time to cancel .comcast. Bonanza,,gunsmoke ,big valley, .. 1960's channel ?????? Who wants repray channels.
You know rabbit ears channels has,!!!!!!! Why am I paying for those channel's....!!!!when they are free...!!!! Do you think we only have GED grade levels.....internet will over power you, if you skimp on your channels. Youtube, Netflix, hulu, roku and more is comming.We are bypassing your system...hello!!!!!!!!
The customer service is so bad keep giving false information I have a problem with my bill and been treated so rudely and badly POOR COMCAST CUSTOMER SERVICE
For the past three days my internet service is sporadic. Connection is interrupted every 5 min. I am very disappointed with comcast service.
My complaint is as follows. I have to temporarily move out of my home for a few months while repairs are done. I am a contractor for Comcast who sometimes has to work from home. I moved in with my mother in the same town that I live and because she has service I can not transfer my service here, I have to pay a disconnect fee larger than my monthly bill just to upgrade her service to what I have so I will have the necessary bandwidth and my fav channels. If I am renting a room they said I have to have my own/separate Electric run to the room because it is listed as a single family home. I also run two other businesses and need my Comcast telephone line which I no longer can use and have to purchase all new business cards for two separate business. This is more than an inconvenience, it is causing an decrease in my revenue. Since when can you not have two separate services in 1 house? it is unheard of! If Fios was available here I wouldn't be writing, you would have just lost a customer.
I have been with Xfinity Mobile since 9-18. I first spoke to someone who ran a credit check with all of my personal information. He proceeded to order the phone and charge my card for $302.31. Then send the phone to my name to a totally different address when the person received it she forged my name. I called right away and had it blacklisted so she wouldn't be able to access service. I called the Fraud Department the first time he told me to dispute it with my bank I explained I shouldn't have to it's not my error. I kept on calling eventually I had to dispute it with my bank after waiting an entire month for them to resolve the issue. I then had to order another phone and once again pay out of pocket $302.31.
I had an even exchange for my phone. I ended up returning it on the 20th day which is my responsibility. I was automatically deducted from my bank account $254.99. I called and was told it was returned and in the warehouse and I should receive a credit in a couple of days. I waited 10 days as I know that they take longer. I finally called on November 22, 2018 I spoke to someone who told me on November 11 another customer support person said it was not in the warehouse. Of course she took no further steps to locate it. He said he found it and could refund my money. He said needed a supervisor to credit it to my account and to please hold. He was very helpful and followed up with an email and a call back,
The credit appeared it was for $219.99. I again called and spike to customer service and they said they would take care of ti. I waited a week then when I was unable to see a credit I had my bank dispute it.
This is the final straw I just saw a debit deduction on December 12, 2018 for $302.31. I called Xfinity billing asap. They told me they could see up to the current date 12/18/18 but were not able to see the deduction. I said I wanted to speak to a Manager or a Supervisor (there are never any around, either they are none that are highered. Or they just hire Senior Techs to save money). She said I can talk to her Senior tech I said no I needed a Manager or a Supervisor
She asked for my phone number in case we get disconnected. I was on hold waiting to be connected. She told me to bring my statement ti the Corporate Store in Burlington. Ma. I explained that you should be able to view this on your screen if your are current and I am not going to Burlington if I live in Concord. I will just dispute this with my bank. She said to hold on I am trying to locate one I explained I appreciated her efforts.
We got disconnected. Nobody called me back yesterday, last night or this morning. I have called the bank and disputed the money..
My point is that maybe the internet and the cable side is organized and functioning. The Xfinity Mobile side is unorganized, freely deducts money out of your account but has great difficulty crediting back the money???. The representatives not all most are untrained, transfer the call when they don't want to deal with a particular situation, they are rude and disconnect the call and know your phone number as you are calling a toll free number. Majority of the time they never call you back.. There are Never any Supervisors or Managers available .This issue of deducting money as they choose to and not returning it in a timely fashion. These employees who either lack training who's ineptness is pathetic. I have had it with the poor customer service.. Lastly I loose 4G when I am outside on many occasions. I am supposed to when I first activated my phone I should be able to see Xfinity mobile at the top I do not. If I go into mobile settings and into the phone settings then it shows mobile it says disconnected..
I am a very patient person. I am very tolerant . I am no at the point where this last charge has done it for me.
If I don't see this latest charge reversed plus a good faith credit of $50.00 by 12/21/18. I am filing a complaint with FCC. Again as you can see it's not about the money it;s about a great many more issues. Xfinity Mobile side needs to be revamped everyone needs to be retrained. I am agoan not saying that I have not encountered good Customer Service people who have assisted me. I have had enough of these errors and lack of judgement, deductions at the drop of a hat, Nobody accepts responsibility. It's a feeling of someone who takes you out in a boat( knows you can't swim) and leaves you in the middle of the ocean.
This is an analogy of how it feels to be a Customer of Xfinity Mobile Service.
Gail R. Sleeper
Hi Good morning.
I would like to made this complain. Because on November I restart the services on my mother house. Account number 0740368057 on 11150 sw 211 st. Cutler bay. Florida.33189.
I pick up the boxes on the office on Miramar. They give me twice a box that as per technician that when to the house. Said that those boxes don’t work on the area. I called the office and pick up another box and do no work either. The technician have to go to my house and stated that in order to work have to put one box that work in the area and took back the other one that you guys give me. My question is. Why I have to paid for some body else error. If your department give to me the wrong box and the technician have to go! Why your department not paid for the error instead of the costumer. It is not feir that we have to paid the mistake that your department cost to me in order to send a technician to solve the problems instead to give the right box and the technician don’t have to go.
I would like that some one call me and explain to me this matter. I don’t care if I have to paid for a service that I received. It’s all about of paid something I don’t deserved to paid because some body else foult.
My name is ricardo ricardo
I bought a modem the last yr said it was good for internet and TV. I tried to add my TV services and was told I need to go to the Boost mobile to initiate the TV. I did that but had to go to 3 different stores to tell me they had no idea I was talking about. 4th store I got some info. bought and brought home. Did sign up, all went kinda
after 3 hrs. Then got into a movie and halfway no service. The lost movie never to be found again.
I will be canceling my service after the 30 days I signed up for,I will also deter anyone thinking of becoming a Comcast/ Xfinity customer. Also, I bought this modem from Boost mobile, They are no more trained then a rock could be. If you are offering these services I would think you would want to make a better impression for customers. Disapointed to say the least. No stars for you !!!!!~
There appears to be a MAJOR problem with getting the service the customer wants 'right the first time' : I have been a a customer for less than two weeks, and have had nothing but problems. Bad Customer service- chat window wise: Improper setup of my service, etc, etc, etc... the list goes on.
Writing a complaint letter to HQ and looking for another service: Will not recommend xfinity to anyone.
I purchased the internet and basic tv bundle on 11/26 and was going to do the self installation and tried to set up the equipment on the 30th. I could not get the equipment to work so I called customer service on 11/30 and was informed that the complex I am currently living at has not been serviced since 2006. He informed me that I should have been made aware of this. I was informed that I would have to have a technician come out and install the equipment for the $60 that I would have been initially charged. The tech came out 12/1 and was unable to complete the job so he sent in orders for a contractor to come out on 12/3. The contractor never showed up on 12/3 and I never received a phone call. When I called to find out where the contractor was I was informed that they had cancelled for unknown reasons and they decided to reschedule without telling me anything and that someone had given the tech the wrong number. They then said someone would come out 12/5 to do the work on the outside. I stayed at home all day and no one ever showed and I received no phone call. When I called about this no one knew what I was talking about and said that the job had been completed five days prior which it had not since the tech had only been out 4 days prior to saying that work had to be done on the outside. One of the agents I then spoke with said that the contractor had cancelled and rescheduled for 12/10 without putting a reason. After speaking with dispatch they then said that the person did in fact come out and completed the job that day which was a complete lie. Now 12/6 the tech came out and tried to work on installing the equipment and could not do so because the contractor did NOT come out and do the job that has been ordered twice now. I have now cancelled my tv services and am now just using the internet services because I am frustrated and fed up with this company. I have lost out on days of work and have had family members drive 70 miles just to be at my place so they could let someone in and when they do not show up that is completely unacceptable. I am completely disgusted with this company. There is a serious lack on communication between dispatch and customer service reps.
My name is Theresa Hill, 207 Aviary Lane, Dallas, GA 30132. My previous address with Comcast was 27 Abbott Road, Somerset, NJ 08873. I have been a valued customer of Comcast for more than 15 years.
On the morning of Monday, November 26, 2018, my television screen displayed an error code of RDK03087. It would not allow me to see my television. I know on several other occasions (storms etc.) you are advised to unplug the cord from the cable box so it can reboot itself. Therefore, so I did this several times and still no service. Later that afternoon, I tried again and the code RDK03087 still appeared. At that point, I realized I could not resolve this problem on my own and needed to contact Comcast Customer Service.
Wednesday November 27, 2018
I called Customer Service and reported the issue. The Customer Service tried to send signals and advised me to unplug the box. After Customer Service being unsuccessful to restore service, I was given a technician service date of Thursday, November 29, 2018 from 8:00-10:00 am EST.
Technician James Brisson arrived checked the outside premises, replaced the box with a wireless device and was able to restore service so it seemed.
Evening of Friday, November 30, 2018
On the evening of the above-mentioned date, my television had now two error codes: RDK03087 and Netflix Code NW-2-5.
I called Customer Service on Saturday, December 1, 2018 again to report this problem. A technician by the name of Danny Bobo was scheduled on Sunday, December 2, 2018. This technician inspected the outside and changed the box to another box. Again, I was assured that this should resolve the problem.
Monday, December 3, 2018
Surely the next day, December 3, 2018, both error messages appeared again. Therefore, I called Customer Service and alerted them again of the problem. I expressed my disappointment and then asked if a supervisor would be able to come and resolve the problem. I was assured a supervisor would be on my scheduled visit, for Thursday, December 6, 2018 between 10-12 am. A representative by the name of Dennis from Comcast contacted me and told me he would be my point of contact during this matter. He advised me to call him at 866-639-6215 after the technician leaves on Thursday.
Thursday, December 6, 2018
Thursday, December 6, 2018, I called Dennis to alert him that no technician showed up for the appointment. He says an automated call was placed to me at 9:30 am and that I canceled. I said I did receive an automated call at 9:29 am. However, the automated service call said if you want to keep your appointment no further action was needed so I hung up as I have in the previous calls received. He insisted that the service said I canceled the appointment. I advised Dennis that I would not cancel this appointment. I needed service restored. Dennis said he would try to get a technician out today but doubted it. After I spoke to him, I received a text stating that my next appointment would be Friday, December 7, 2018 from 8:00-10:00 am. Then another text came with an appointment for Thursday, December 6, 2018 between 1:00-3:00. A few minutes later Dennis called to informed me a technician would be out today from 1:00-3:00 pm.
Tyrone the technician did arrive today at 1:52pm. He asked me questions and listened to my concerns of what I’ve been going through. Tyrone changed the box and stayed a while to see if I would experience another incident. I was grateful for him to come. I told Tyrone how this experience has affected me greatly and how my faith in Comcast ability to resolve this issue in a timely manner has been severely disappointing. This experience has shaken my confidence if I will have service from day to day. I hope this time the problem has been resolved.
As a valued customer, I would greatly appreciate a letter of acknowledgment of this unfortunate experience and to be compensated for days of interrupted service.
I recently reviewed my bill and found a 10 dollar charge when I investigated the charge I found that they were charging me for a camera I did not have when I asked for a credit they informed me of a poicy they had that would only allow credit for 4 months. which I feel is unacceptable they have been charging me this cost for 11 months AND I WILL ONLY GET A 40 DOLLAR CREDIT. Review your bill in detail every month
Continuous Internet access delays, calling customer service weekly, speaking with various people regarding credits no credits have been a private Applied to my account. Bill increase without notification.
THIS IS ALSO BEING MAILED TO 1701 JFK BLVD., PHILIDELPHIA, PA 19103
I currently have two Comcast Xfinity accounts under my name (Susan Miscally) and cell phone number (404-217-1669). Through four different calls from 844-251-3974 in the past ten days, it has come to my attention that there is a third party who has an account with my cell phone number, too.
1. November 14, 2018 at 7:08 pm a message was left on my phone stating that they were calling about an open service order because a monitor found issues with service
2. November 17, 2018 at 8:27 pm I listened to the message from item 1 above and returned the phone call. I stated that I had received the message and needed to set up a service call. I provided my phone number and mailing address as shown above and a service call was set up for December 1, 2018 between 1 and 3 pm. This call was not linked to the other account because I had no knowledge. They simply took my name, address and account number and set up the service call.
3. November 24, 2018 at 1:29 pm a message just like the one in item 1 above was left on my phone.
4. November 24, 2018 at 5:11 pm I received another call which I was able to answer. I believe the man told me his name was Eric Roberts and he told me the same information as previously stated. I explained to him that I already had a service call set up for December 1, 2018. He then asked is this (don’t remember the name) and I said no. He even spelled it for me, but as I was shopping, I wasn’t able to write it down—wish I had. He then gave me the service address and asked if this was my address. Again, I told him it wasn’t. I explained that someone else must have my phone number listed on their account (probably a typo). I asked if he could remove it and he told me he would transfer me to customer service.
I spoke with customer through his transferring my call and was told that they do not have the authority to remove a phone number. I explained that someone has to have the authority to correct a phone number. I left the store where I was shopping and stopped by my local Xfinity store and was told the same thing. The girl there put in my cell phone number and pulled up three accounts. Mine, my mother’s whose I set up and pay for, and the account of someone living in Georgia. I attempted one more call to customer service and was given two options: (1) put a no call on my account so I would quit getting harassing (as I think this is now were we are since I have had 4 calls in 10 days that are about someone else’s account) or (2) I could change my cell phone number. (Who would want to change their cell phone number that they have had for more than 25 years?) She also told me this was an AT & T issue. I asked numerous times to speak with a supervisor and I would be placed on hold and the girl would come back on the phone and repeat my two options. I explained no less than three times that neither fixed the problem. I said again that there had to have been a typo when someone entered the other person’s phone number into their account. I suggested contacting the other party via an email address or mailing address to have them verify their phone number. I was told Comcast’s policy did not allow for contacting customers. How can this be when they have supposedly called them 4 times in 10 days? She also refused to give me a mailing address for this formal complaint. She said I could look it up on the internet.
I believe this to be nothing more than someone hitting the wrong key when entering information and I know there is a supervisor/manager who can fix this problem. I would appreciate someone with some authority contacting me to get my cell phone number off the account of whoever lives at the Georgia address showing my cell phone number.
I HAVE BEEN OVER CHARDGED FOR PAY PERVIEW PROGRAM WHICH I DID NOT WATCH ON 10/7/18 I WAS NOT IN TOWN.I SPOKE WITH A REPRESENTATE AND SUPERVISOR ON 11/19/18 THEY WERE NOT HELPFUL AND STATED THAT I CANNOT HAVE CHARGES WAIVED.I HAVE BEEN A LOYAL COMCAST CUSTOMER FOR ABOUT 8YRS AND HAVE NEVER ORDERED a FIGHT AND DID NOT ON 10/7/18.IF THESE CHARGES ARE NOT WAIVED I WILL BE DISCONTINUING MY SERVICES WITH COMCAST.I PAY MY BILL EVERY MONTH TIMELY AND I AM VERY DISAPPOINTED IN YOUR SERVICES.
We authorized Comcast to port 304-725-8929 from Frontier on 9/24/2018. This was to be the in-service date with Comcast. However, due to faulty preplanning by Comcast, the service could not be installed and is not installed as of this date.
However, a faulty port did take place on that date, taking the internet service and a portion of our voice; we can call out, but not in.
Three weeks later we now have a Comcast line to the house, but when we called for a date to complete service to our home, we were told our service order had been cancelled. Comcast/Decisive employees apparently had failed to note for the system that the install date was a bust. Comcast’s system dumped our order for service after 7 days after the 24th.
We also discovered that Comcast cannot find our number that was ported. Frontier says it has no record of the requested port, but that it appears that a partial or faulty port was in fact made. They say they cannot help because of the port; only Comcast can.
We are requesting that are number be found (304-725-8929) and returned to Frontier so we can have service while Comcast attempts to provide the service that we asked for.
The mobile division is lousy called two weeks ago about my SIM card locking up and was told no way to solve other than getting a new SIM card so I placed an order for one with them that was two weeks ago . Then called back to complain I didn’t get it, they said they would send me one it’s been a week and still niether card has arrived.sadly no issues in sending me a bill statement. Wild one part of that division works very effectively. If it weren’t from the community being obligated to Comcast due to wiring layed out . I would get a different service.
Why is it that when you do update, you take away the best features, first it was the info on the stars, now it’s the current event during pause. I really enjoyed those two features, as well as my guest, please bring them both back.
Horrible customer service. Racist and rude. No improvement.
East haven location In Connecticut.
Broken waterline on August 22. Investigation results determined Comcast cable responsible. Called daily, given ticket #047561880. Paid bills in excess of $4000. Driveway repair estimate $2500. We're told every day someone will call. No response!
I have had the unpleasure of having to call for the past 3 weeks to resolve a spam/junk email issue. I mark each mail as spam, i've set up over 25 filters to re-direct such spam and delete it only to have the number of junk email increase two fold the next day. My calls average 50 minutes and still no one can fix it.PLEASE ADVISE A FIX ???
I hope the Roberts and Cohen families are enjoying my money. Last month I need to reset my TVs at least 6 times and then waited until it finally came back. I was thrilled when I received a 56 cent discount on my bill.
So far this month Channel 3 was down all day and most of the night. I have just waited through another X1 platform outage which happens at least one a week. I am anxiously awaiting my discount this month so I can add it to the 56 cents from last month. Soon I'll have as much money as the Roberts and the Cohens.
Now I have to wait for an administrator to approve my e-mail. Comcast has got to be kidding.
You never have anything interesting to watch on tv , not even on the weekends but yet you are charging high prices for the bill every month..what is going on?..I cannot find any descent movies that are free not even on infinity demand..nor when i have to pay for movies and the ones i would like to watch is not even on the paid services or the free movies...On saturdaysit's even worse.....whoever the tv programmer is...they don't know what they doing....
Poor customer service rude and racist east haven facility
Billing bait and switch signed up for 2yrs price up in one year they breach their contract yet charge early termination fee been a customer for 15 yrs tired of the lying switching
We have had NO service on 2 of our 3 boxes since August 1, 2018. I have called Weekly since then to have this fixed. Today is October 6, 2018. Still no service. Your ARE Thieves.
I'm a senior citizen and my wife and I enjoy TV as it's our only form of entertainment. Recently our DVR broke and I took it to the Comcast store for a new one. I did get a replacement but they informed me that my rate went up$10 per month. They said it was because of my promotion had expired. I asked the if I didn't bring in the broken DVR would my rate still be increased. They said no. I've had time think about this issue and I am very upset They raised my rate because I exchanged equipment. This is totally inappropriate, dishonest and very unethical....I've been with comcast for many years and have had several complaints about billing. Comcast has no programs for seniors. I'm on a fixed income and can't afford $185/month. In March of 2019, my agreement with comcast expires. At this point I will have to discontinue Comcast. Unless Comcast attitude and dishonesty changes, I will move on.. My next step is to inform NBC response, to investigate this issue. Hopefully they will make this issue public. I have also emailed all our friends and neighbors to be very careful in dealing with Comcast. I expect to have an immediate response from Comcast
Account #: 8771200600132647
Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated.
I don't need a commercial with a child NOT SPEAKING ENGLISH (Swahili) explaining to my kids why he can't learn to speak English living in our country.
Switched to xfi from regular comcast service.
Xfi not ready for Prime time
Have had 3 tech visits and have been to service center at least 3 times
I am on my 4th set-top box with dv r
I am on my third modem
Both in the last 2 weeks
Finally everything seemed to be working right for a while day
Until today when now 1/2 of my wife's recordings have disappeared
Dvr says 11% full and recordings gone
Try to change save settings and get xre-06027 error code
To whom it may concern,
We continue having issues with our internet and our cable signal, even after your tech came out and made “repairs.” Speaking of repairs, I thought you’d like to see how your technicians leave their finished work in my yard. Splice repair was made over a year ago (cable still not buried) and the technician threw their trash up in my yard. Technician that recently came out left his trash by the cable box in my yard as well; please see the pictures attached. I requested the cable be buried, but it’s still exposed. The trash is still in my yard. Considered upgrading our service to Xfinity, but I don’t have any positives to work off of. Id like these issues resolved.
Acct # 8495744041043546
You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket. This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened 8-1-18, at 6:22pm just south of the Dade-Broward County line on University Dr in Miami Gardens. He pissed off many drivers, just by the sound of horns blowing. He drives a small bucket truck, FL plate GBC 796, truck #15508. This complaint is also being sent to the other proper authorities. The photo is available upon request. This is not the only driver of yours that needs to obey the traffic laws. Get control of your fleet - NOW!
I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it
I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it
I am trying to get my aunt's phone service back on and no one will talk to me. My phone number is 812-522-4592, She is blind, 97, lives alone and her medic alert necklace does not work unless the phone works.
My Mother has comcast and her bill went up 7% from last month for her land line. I spent 38 minutes with customer service (what a joke) only to he hung up on. Next I tried a live chat, I finally gave up. I'm on hold currently with the loyalty department. HEY COMCAST. ever wonder why cell are so popular? YOUR SERVICE SUCKS. Time to file a complaint with BBB.
i am seriously considering cancelling Comcast as you are going up on my bill from 173$ to 233$i w would like to talk to someone in America who can help me Your rep told me you couldn't work with me until I received a bill for the new amount. Don't expect to hear from
you but wanted to express my opinion
AT&T Sportsnet and all other sport channel are unavailable to view thru Xfinity Stream. As much money as I we pay for service we should be able to view the sport(s) channel(s). I've contacted AT&T and was informed that it's up to my TV Provider Comcast/Xfinity to give the customers access to sports channels. Come On......
I had a guaranteed appointment this morning 7/5 with a Comcast rep who was supposed to arrive between 10-12:00. I received 2 automated calls confirming appointment. I waited while on vacation for 105 minutes expecting their representative to show up. At 11:45, without previously contacting me, I received a text that my new “guaranteed” appointment was now 7/6 between 3-5:00. I called their customer service who responded there was really nothing they could do to get someone out today to accommodate my schedule and sometime things happen. So unacceptable.
I have been a Comcast customer for over 20 years. I had no complaints, but as of May 4, in which I payed my last bill with my checking acct. and you have always excepted this, on June 4, I was declined and I was told it was Comcast problem with me and some other people. they said they would fix it and it would be a few days, I pay everything with this checking acct., and never had a problem. well the problem was not fixed. I tried to pay yesterday July 3rd and the same thing happened again, nothing was fixed. I will go and pay tomorrow at Adventure , but if this problem still exists , I will then switch my cable company. Maybe Comcast doesnt care because I am one person. but I dont think you would like to lose business of any kind. I am very disappointed in Comcast. plus one of your Supervisors were suppose to call me back , they never did, his name Jefferson Silver. I hope you can resolve this matter. so I can continue to be with Comcast. Thank you for your time in this matter. Sincerely Gayle Neveloff
I'm very disappointed at the level of care and concern I received from your company!!!!! I've been a value customer with your company for a couple of years!! I've always made my payments and to be treated in this matter has definitely made this experience undeserving! my account number is 8771400510167879 and if you look at my account you'll see we've always paid our bill. Just starting with year alone payments made was 01/07/18 $232.43, 02/0218 $232.43, 03/02/18 $236.21, 03/16/18 $236.21, 04/14/18 $206.54....
Now in March you notice I made two payments...Plus I decided to add two additional camera to the two I already had. I set up the instillation date 03/17/18 between 8 and 11am however when they never showed up I called and was informed it was never scheduled, because I'm a valued customer. The installation fee and the cost of the camera will be waived. I spoke with Gabriella id# 187, I spoke Alex on April 30th. 2018. They both saw in the notes that the camera and installation fee will be waived. As of May 9th my bill has gotten to $677.08 and there is a list of six cameras on my account, and I've only ordered two. June 6th the bill jumped to $880.88. When I called May 25th I spoke with Chantel I asked to speak to a supervisor Katrina #1009060. She informed me that they will move all false chargers on my account, but she had to transfer to customer solution Joey #5080. I was informed that I will have $441.51 credited to my account. However on June 23rd I spoke Kamani #1947228, she transferred me to her supervisor Delano #12948, he informed me that my bill jumped to $1,000 in May, and i had a choice to make a payment or loose my service. As a valued customer how can i be charged a $1,000 and all i have is internet, cable, and security. This is the most unheard of outrages false chargers I've ever seen in cable business.
Have feedback for Comcast?
Thanks for your feedback!
Sorry. Please try again later!