Comcast Complaints Continued... (Page 1)388+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
I moved and Comcast came to transfer my bundle on March 4, 2016. My account, I was told it is a new account. They promised to keep my phone number; but gave me a new phone number. I asked to keep the package I had. When transferring my service, they switched my package bundle promising that it would be the same monthly bill. I did not realize that what they gave me were several Spanish and sports channels which I do not watch. I spent an entire day on the phone with Comcast in order to get my phone number and my old package, I was disconnected 4 times and when I phoned back.
I waited each time half an hour to speak to a rep. When I looked at my bill, I noticed that it was $382.00, I was charged for cancelling my old package $109.90 and $25.00 for an additional TV after telling them that I only wanted one TV to be connected and an additional line which I do not have plus tax. I was promised that these charges would be reversed, to no avail. If you do not remove these charges immediately (I am disabled on a very small income) I will cancel my account after being an excellent customer for 31 years.
Comcast is discontinuing our TV top boxes. I called, they said they will send exchanges thru mail. Never got new TV top boxes. Called Comcast, said order was never placed, over hour on phone for replacement boxes. Instead of exchanging boxes, they are charging us for additional boxes. Called 3-30 to correct issue, on phone again over an hour. Our time is valuable. We getting the run around and charged for things we do not owe.
You can look it up but I think we have had your service going on three months. When the installer finished his work he told me there would be a crew come out and bury the line in about 4 to 6 weeks. Weather was constant rain so I didn't press the issue. I did call about three or four weeks ago and talked to a rep about running the line under the house. He said someone would call me on March 25 the to set up and appointment. No one has called. Since then I have looked closely at the installation of your equipment. It's installed on the back of the house where it should have been installed on the side of the house near the electrical panel. There wasn't a level put on the box. I have not seen Comcast ever installed like this. Please call and make another appointment.
We have a recurring problem. Two weeks ago we were unable to pick up the transmissions of the ION Channel at all. On complaining, the on phone operator tried resetting our digital boxes to no avail. Then a technician came and checked all of our connections. Every thing was fine. Then when I called customer support on the phone again I was more forceful. Comcast needed to tell ION to clean things up and lo and behold we started to get ION again. That was good.
Now, today, 3/28 we are watching ION and the picture and sound are pixilating every 5 to 10 seconds. Comcast needs to tell ION to clean it up and send better signals. This is worse than it was watching TV in the 1950's, when the picture would fade in and out This is awful. Please have technicians work on this. ION is a worth which channel for us, but not this way. Please.
Installed new X1 box on Sunday 3/20/2016, the installation team initialized it, but could not get it to record either from the red button or by voice command, it gets an XRE-06027 error code, telling you Comcast has a problem and to call an 800 number. So I did and they try initializing it also with no success. They said they would have to have Tech Support contact me within 24-72 hours. After 72 hours I called tech support back (3/23/2016 1:30 pm) because I had not heard from anyone and they attempted to fix it again and they said I have not used any storage (recording) which I said is probably because I can't record! They could not figure it out, so now they said my options are to wait 2-3 days for on-site support or have X1 support call me in the morning (3/24/2016) between 9-12. Because they said it's still a Comcast problem I went with having them call me.
Another problem I told them I was having was that most of the time when you press a button on the remote the screen does not respond for 3-5 seconds. Which is very confusing because you don't know if you did not press the button or it is just taking that long to respond, so you end up pressing the button more times and then it responds to all the button pushing, but in the 3-5 second timeframe. They said they don't have a clue what that is. Thanks Comcast, your doing great with my new platform that is supposed to be the new best thing. I don't think so and support is pretty poor also!!!
I explained that I have been a customer of Comcast for 20+ years and have been without recording ability for over 3 days now and want it fixed asap! I ask for it to be escalated management, but they said this is all they can do.
They promise you service and no one shows up to your house to do the work. I have a safety issue. The cable line from Comcast is hanging close to 2 feet from the ground. I called many time, got switched around from department to department, got disconnected, got put on hold several times, the last time was 15 minutes. The first two times a technician was supposed to come over and no one showed up. Today, March 16, I was promised another technician to come over on Saturday.
Now this is a safety issue and I have to wait 3 days before they come over. I am disappointed, upset, angry and furious. I was planning to switch over the Comcast from AT&T Uverse, but I have made up my mind that Comcast's service is terrible and I will not put myself through all this wasted time to have something fixed. They are quick at signing you up for new service or selling you some product, but when it comes to your service getting fixed, they don't know how to provide good customer service. It is sad and disappointing. I hope they come otherwise, this will really make matters worse and will have file a bigger complaint than this.
We are a home construction business in Atlanta, GA. We have called repeatedly since Jan 2016 to have comcast simply remove their guide wires from the telephone pole between 515 and 519 2nd Ave in Atlanta, GA so we can move the pole to a different location. The work ticket number is 034257922. It is now March 16 and no one at comcast has called or addressed this request even though we have repeatedly called over the last 8 weeks. We needed this done 6 weeks ago. Please tell us how you want us to proceed.
My wife telephoned to have her father's service discontinued due to his death. The customer service representative stated that they would require a death certificate before they would cancel. I am appalled that Comcast would request this. I have experienced these problems in the past with companies and I will discontinue to use them. At a time when family members are stressed with going through these difficult times your company is not using good discretion with these sensative issues. It is all based the almighty buck.
On January 15th I moved to Maryland and transferred my comcast service and have had a problems since the first day. Every day my cable box goes come tell off sometimes after unplugging for 10 ,its it pops back in but days it goes out for at least 24 hours. Not to mention the 25 hours the cable went out when the Grammys came on. Comcast in Maryland is worse than Sprint! They need to fix this Asa's by giving me a new box or by letting me out of this contract this unacceptable and VERY poor service..... Not to mention when chatting they tell you all of your services show strong signals well duh the problem is clearly the box.... And it has gone out again while typing this message.
While watching a movie (Catch Hell) this evening (3/7/2016), the movie terminated twice with a message that the remainder of the movie was unavailable... after the second attempt to watch the movie, I gave up. All thanks to the latest and greatest xfinity cable-modem/wireless-router: on average, we lose phone service and internet access at least once every day; after 4:00pm, several times a day.
No phone service since yesterday (3/2/16). Called comcast on cell phone. They could not fix the problem remotely so set up an appointment for today at 9 AM. (Reference # 564658132.) By noon nobody showed up. Called comcast at noon and was told the technician did not show up for work today and rescheduled service for Saturday afternoon. This is unsatisfactory! Talked to a supervisor who said she would try to have someone come out bu 3 PM today.
I have set waiting all day with no phone and so far no technician. FYI. My son is an ex with T-Mobile and told me that Comcast could care less about residential customers and cater mostly to commercial accounts. Looks to me like this is true. I'll be looking into another company that delivers service not excuses.
We are Snowbirds from Michigan that have spent the last 11 winters in Panama City Beach, Florida at a condo. The condo has basic Comcast service included. Every year I rent a DVR from Comcast and return it when we leave. We leave Sunday and I returned the DVR box to the Panama City Office today. When I returned back to the condo, there was no picture and screen message told me 'service was not authorized and to call the listed number'. I did and was told that service had been canceled on this date by me.
I tried to explain that I had only returned a DVR and the service is not in my name but the owner of the condo so there was no way I should have been able to cancel it. Which I had seen on Comcast records when I had rented a DVR previously. I was advised they had no record of that person. I worked my way thru 3 different people and the final answer was if I wanted TV tonight, they could sign me up and then I could cancel in 3 days. A wonderful solution.
I ordered service on February 19th ,internet and home security system. For some reason the service was disconnected on the 21st and then they reconnected it on the 23rd. Next they told me that a technician needed to come out, no problem. I made an appointment for Sunday the 28th and no one showed up. When I reached a supervisor he said he did not know why it got messed up but that the next day a technician would come over. When he arrived he said it was a problem with the line and he would come back to let me know what was going on. He left and never came back.
Today March 2nd a technician came over after calling twenty times and fixed the problem. Remember I order the home security system well I never received it and when I called Comcast again they said they would look into it. When I spoke with the supervisor about the missed appointment he told me they would not charge me installation, the woman at Comcast that I just spoke with told me it was a valid charge. If they do not resolve this and quit charging me for service I am not receiving I am going to contact the Public Utilities commission.
My service is working except for the CBS station (809). I called 1-800-comcast to speak with a customer service rep, wanting just to speak with someone. I could never get passed you automation service. it just said there is a service interruption in my area. there evidently is not a service interruption since I have only lost 1 channel. this has been a very dissatisfying incident.
Slow speed on my internet connection which got worse after a service call. At times almost unusable. Have tried a couple of times to get this solved (now three calls) Comcast's answer was to try and upsell me to another service a bundle of internet and cable. Support center in Philippines is next to useless, their solution was to have me download another browser and use that!!! put on hold forever and finally get fed up and disconnected the call.
I have been calling Comcast customer service number since 2/15 attempting to place a disconnect request and NO one has been able to place a disc order. I am constantly referred to the retention dept and their line has been busy or experiencing tech difficulties and I have not been able to speak to any one. I want my service disconnected ASAP as I have moved and in light of this will never use Comcast again.
Dear Comcast Xfinity; I'm writing this complaint letter to first inform Comcast Xfinity Corporate Offices of it's lack of Customer Service, the inefficiency in support services and the lack of follow-up and the entrapment of your service. As a result of these pratices, I have been charged unnecessary fees and late charges. I was told I CAN NOT downgrade the plan until the balance is paid. My services were terminated and I was still being charged.
According to the Comcast Customer Guarantee, I'm official requesting that ALL debt associated to the above account be dropped to a zero (0) balance and that the above account be placed on "complimentary" service status until this issue is resolved. Since November 2015 I've called Customer Service numerous times trying to downgrade this account. The downgrade is so I may bring this account current. I have request many time to speak with a "supervisor" with no avail. I was told a supervisor would call me back. I'm still waiting. Each time I made a follow-up call I was given a fraudulent answer or transferred to another department.
I cannot get any cable use of my television. Only the local channels work. On all 3 tvs. Cannot get a telephone call through to call customer service.
Can't get all the channels I pay for due to an error code XRE 03056. I'm unable to customer service on the phone I'm stuck. I found out its a common issue with them I don't know what to do.
I cannot believe the absolutely HORRIBLE experience in resolving my billing issues. I returned all 3 of my cable boxes , modem and remotes to a UPS facility in Lancaster Pa (Centerville Rd ) on 11/27/2015. I called earlier to have service disconnected on 11/28 - the date I was moving. To date I am being billed for this service. please remove all charges and refund anything owed. It is nearly impossible for me to tell what that may be. I have acted in good faith. I expect the same from you. I have spent thousands of dollars over the years with your company. Again , absolutely HORRIBLE customer service , spending hours on the phone with your representatives who don't help me at all.
A few days ago, about feb 8, our internet and phone failed. Calling Comcast tech support I was told I need new modem so at service center got new modem and also picked up X1 infinity equipment to install. Couldn't get any of it to set up so contacted tech support. After some messing around, was finally told there was a service crew working on problems in our area and to wait until they get it resolved. got text mail saying it was resolved and to go to web sight designed to activate our devices. did so and it reported it couldn't activate anything at time. Called tech service and was told they were still working on problem. Waited until later and got another text saying it was resolved.
In meantime, noticed, the activation page had taken over my home page on my computer so anytime I accessed internet or hit home button, instead of going to 'bing' as I had it set, it would go to your activation page Tried going through steps to see if that would clear but it would hang up on blank page saying redirecting. Called tech service to get equip set up and they suggested sending tech out. Next day, Eli, tech 2182 come and realized our signal was too low at sets for setting up X1. He changed splitter and reworked grounding of equip outside. Then added some equipment inside to get the signal up. After entering house, we split to bedroom and have a long cable going to living room area where it split between front room and family room.
He said we have too many splitters and I pointed out that was the price of the original tech some time ago, using only one cable to service to two TV's at the remote location. After working and getting our signal strength up at the remote location, after replacing one of our x1 boxes that was defective he set it up. And to my surprise, both tvs and the bedroom had pictures that were much better than we have had since we signed up for Comcast. We have obviously been working with so so but not as good as we should serve since we signed up. The pictures had much more detail and color quality than we have ever seen. This brings me to three questions. 1. Why wasn't our cable installed to get the best results our equipment is capable.
I never felt it had the quality we see when we see the demo TV's in Costco, etc. 2. Why don't more of your technicians live up to the standards set by Eli, who went the extra mile to be sure we could get the best service our equipment was capable of. He is a real credit to your department and I hope your company realizes it. 3. Why did your company suggest I enter one of your web pages that didn't offer any visible way to cancel it and it locked up my home page so I couldn't access Bing in anyway a I normally could before I accessed this setup site and it also caused my virus control to block Comcast so I couldn't access it.
Eli changed my home page to another site but neither of us could figure out what happened. I told him I would run a malware program and restore my computer to an earlier date so he could move on to other customers. After he left, I tried these measures but didn't help. I still couldn't access Bing and had to tell it to allow Comcast before I could access your web.
Anyway, I am very happy that Eli set up our system so it works much better than before but disappointed that I would be directed to a web page that messed up my computer, which had been fine before this problem. Fortunately, the next day, the problem seemed to clear itself without any action on my part and I was able to once again use bing as my home page without your web page taking over. Anyway, thanks and kudos to Eli for getting our service set up as it should be but shame on whoever directed me to this destructive web site and to those who originally connected me to Comcast with less of quality in our service that we should have been enjoying.
I put 5 stars because I am 5 star hot. The network just let the f word shoot out thru my house. Comcast corporate offices allowing these networks to use your to use your pipeline to put filth over the airway is very base of you as a company. Why don't you be one to stand up for clean and right at least on commercial supported channels? If it was filth 30 years ago, its still filth today.you even allow nudity. These things take families unexpected. Why don't you look at whats right instead only the dollar. Anyway, to cut the filth wouldn't cut viewer numbers, maybe increase it. I think I'm going to cancel cable and go back to antenna.
Well let me start by saying I have been a customer for 10 plus years. I want to bundle my phone and internet with you. I have talked to a few customer service reps and I am very dissatisfied. The amount I pay for cable TV is an outrage. My bill has almost doubled in the past 16 months. I have read many reviews about Comcast and they are all negative. I will be switching to Dish very soon.
On 1-13-2016 talked to rep about lowering bill. Said my triple bundle would now be changed to 129.99. Received email confirmation for that. OK on 2 -4-16 called to report my phone was not working right. She set up appointment for service on 2-6-16. OK Woke up and checked my emails on 2-5-16 and received a confirmation email stating my triple bundle is now 154.99. All I wanted was my phone fixed. What happened? Why did my rate go up?
I have been a customer for more than 35 years. Last evening Wednesday 2/3/16, when I sat down to watch TV around 7:30 PM I had no channels just an error message that the channels would be available soon. I called Comcast and was on the phone for over an hour trying to get this resolved. Of course they could not fix the issue remotely which is normal when there is a problem. So the answer was they needed to send out a tech. I was told they could send someone out today Thursday 2-4-16 between 7:00 - 9:00 AM or 1:00 - 3:00 PM.
I told the woman that I work and no one would be home all day so that would not work. Being a loyal customer for over 35 years I told her they needed to work something out for me to have someone come out in the evening. I was informed that your techs only work up until 6:00 PM which is crazy because I'm sure there are many of your customers like myself who work all day and need a tech to come out in the evening.
For me to lose time from work because of a Comcast issue is wrong on so many levels. So after arguing with your customer service rep. I told her I wanted to speak to a supervisor/manager. It took up more of my time waiting on hold for the supervisor to pick up and then when he did I had to go thru the whole issue all over again. He of course then put me on hold again so he could speak to a dispatch supervisor. When he finally got back on the phone I was told they would have a tech at my house between 6:30 - 8:00 PM tonight Thursday 2-4-16.
Not 10 minutes later the dispatch supervisor called me back to inform me that was incorrect as your techs do not work past 6:00 PM. So I was once again told that someone would be at my house today Thursday 2-4-16, between 7:00 - 9:00 AM. I informed the dispatch supervisor that this would cause me to lose time from work which I was not happy about. I requested to him over and over again that I would need the tech to be at my house as close to 7:00 AM as possible. He said he would make a special request to have that happen. Between 7:00 - 7:30 would have been great. Needless to say when I got up today Thursday 2-4-16, to wait for the tech to arrive I tried my TV and low and behold I had all my channels back. But I decided to wait a little while anyway to see if the tech would show up. I waited until 7:15 AM and of course no tech, what a surprise.
So I called to cancel the appt. I am very very unhappy with the lack of service that Comcast provides to there customers. This is not the first issue I've had with Comcast over the years, but it will probably be the last as I am going to look for a new cable provider. I'm sure even know I have been a loyal customer for all these years Comcast will not take this seriously and care that I will change providers.
I hope when someone receives this complaint they will contact me so we can discuss this matter further.
In December of 2015, the sales person called numerous times each day making a push for us to update our internet service since the trial date of a year was about to take effect and there would be an increase for the 25 mh per second. By taking the package we would now get 75 mh plus some box that would allow us to get TV programs on our tablets and phone for just less than $5.00 more. So we went with the package to get more MH and not be charged lots more for what we had. The tech. who first came to install the box was supposed to arrive by 5 PM, then after several calls someone came around 8 PM.
He was very unprofessional as he constantly complained about Comcast and went on and on about the problems he was having on the job and even in his personal life. All he did was unhook our Direct TV of which we told him not to bother because we were in a contract for 2 years with them. All we wanted really was the internet upgrade. He said that was done at the office. I called and arranged for another tech. to come and maybe put the box on another TV since it was part of the package and we were paying for it. He said all we needed was a splitter and supposedly he fixed it but informed us that the box was not HD. He said he would change it but he did not have one on his truck.
He gave us his number and said he would bring one by on Monday. My husband called. He said he'd come by. No one has been by yet! Since all this work was handled at dark, it was a few days that I noticed the cable wires had been left dangling from the brick of our house. It was nicely attached before the techs had been at our house working. After 6 different calls to the customer service people who can barely be understood because of the accents, the background noise, and their lack of knowledge.
I have been given three confirmations numbers, promises that someone will call me, and no one shows up to reattach the wires I am asking to be fixed, tons of apologies, and told "no worries" , I am now finished trying to work with the customer services. It is a waste of my time and totally useless. I want the wires fixed immediately or I will be looking for internet services elsewhere.
We have had nothing but trouble with Comcast equipment and service. The past month we have lost tv and phone service several times turnaround repair is too long and we get nothing but apologies which are not acceptable any more. Comcast is a disgrace and inferior to other companies your co does not stand up to your commercials.
We are the owners of a senior citizen apartment complex, for the past week I have been told that someone will help us because someone went in and changed our services and raised the price $500. To date no has bothered to call us back. Horrific customer service and agents have no freaking clue. I hate this round around and the horrible service. I believe we should take our $5,500 bill and go elsewhere.
I used to brag to friends and family how great Comcast phone customer service was, now that you have gone global I don't even bother to call. I just wait until i find a friend or family member who is able to fix my problem.
I can't understand the overseas people and their knowledge seems to be very poor If I ask to be transferred back to the usa they tell me they can't do that, Yet one time I spend 45 minutes on the phone with a gentleman from another country without success and he finally transferred me back to America. Within 3 minutes the lady had my problem resolved' just like it used to be.
I must also say that I still like the phone, cable and internet service, but the customer phone service is close to useless for me.I would change service, but my wife does not want to go thru the hassle.
I scheduled 1 appointment to repair a internal signal leakage issue for my home cable connection. The "service window" was set for a technician to show at my house between the hours of 8:00 a.m. CT - 9:00 p.m. CT. I took the day off to ensure I was available to provide the technician with access to my home. I waited ALL DAY and called at least 10 times to determine when a technician was to show receiving consistent verbal responses from a customer service representative that a technician was still scheduled to come. At one point, a representative from Comcast escalated this scheduled appointment ensuring me a technician would show.
By 6:00 p.m. I called again and was told my appointment was pushed. The second appointment was scheduled for the following day, Thursday 1/28/16. My husband took the day off as well and we waited and waited and called and called receiving the exact same deceptive responses that 'a technician was scheduled to show between 8 a.m. and 9 p.m. Both times a window of 8am to 9pm were promised. BOTH times no shows!!
When my husband finally called around 6:00 p.m. on 1/28/16 the customer service representative told him that our appointment had been pushed until February 4, 2016 without the courtesy of a telephone call informing of this as we waited an entire day, endured extreme inconvenience pushing other appointments even cancelling a few, My appointment that I made over a week ago has now been rescheduled by COMCAST without checking with me, the homeowner, for the 3rd time! THIS 3rd appointment is now for next week.... if they even show!
Both times I called Comcast numerous times through the day and was assured that the tech was coming .... all day long, both days I waited for COMCAST and no show. We weren't even extended the courtesy of COMCAST checking with me or my husband to see if the date was good for us. This is the biggest disregard of due process from COMCAST towards its customers as we take days off.... sit and wait for their techs..... all day .... and no shows!!! I was lied to by COMCAST, transferred to " supervisors" , transferred to the wrong departments, TWICE told that someone would call me back within a 1/2 hour to confirm when the tech was coming and no phone call.
I was told that on the first day the tech had been to my house and left a note, this was a complete lie as there was NO note on my door, and since we have had snow on our front sidewalk to our front door for over a week.... there were NO footprints in the snow to show that anyone had ever been to my house!! So this was another lie!! I have spent hours with COMCAST trying to get a manager on the phone, get an actual tech to get to my house and quit wasting my time waiting for them!
I have been hung up on, lied to, shuffled along for HOURS on the phone with COMCAST! I've spoken to several "supervisors" who promised techs would show up, been offered discounts and free services with no actual help or solution to the problem with my cable...just lies, false communication and t deceit.
We have an internal signal leakage which is not only affecting our service, but our neighbors service as well. Previous technicians have provided other service calls prior and have noted this issue yet failed to remedy this issue during their service call...noting they'll "write it up" when the solution could have been expedited on the spot saving months and months of failed connection issues not to mention us paying for cable service that isn't working properly over half the time. One last thing, my husband was offered a $100 gift card for inconvenience caused by the Xfinity Security Alarm system that was installed; the camera broke within a day, the connectors had to be serviced due to poor to no signals, etc.
That was over 5 months ago. He has called several times inquiring the status of delivery of this promised gift card and each time has been told it usually takes 90 days to be sent out...We are now going on 160 days. This type of poor customer service, incompetency, deception and lack of due process is unacceptable. We, as other valued customers, pay our bills on time and pay for services that are NOT rendered effectively. We demand a resolution and restitution! NOTE: THIS COMPLAINT HAS ALSO BEEN FILED WITH THE FCC!
I have no service for the last three hours and I cannot find any Comcast telephone number that can be of any assistance whatsoever. I think that AT&T would be a better answer to my problem with your service.
I was informed to pay a certain amount and paid it to make payment arrangements to keep the services active. I was told after the payment is made, call and make payment arrangements. I called to make payment arrangements and was told that I could not make payment arrangements even though the customer service reps gave the wrong information. I was on the phone for 4 hours with Comcast, talked to 4 people. Three said paid the amount so I left my job, ran to the Comcast office waited one hour then paid the bill. and make payment arrangements. I called to make payment arrangements and the last person said I received the wrong information your service will be disconnected. This is unfair and misleading. I would like assistance with this and a call back.
First off fox network not working so I can't watch American Idol. The bigger problem is my x1 box has been acting stupid for at least a few days now. I think I need a new box. One newer that has some of the kinks worked out. DON'T put a product out with out really knowing the problems it has.
I am a 75 years old senior with a very low income living in a senior complex. Comcast is the only cable we are allowed to have and my income is $741.00. Basic cable is $89.00 a month Comcast offered me a bundle for that price + tax my bill was 130.00 a month and my rent is 297.00 a month. With food and utilities, life insurance and personal needs not much left. I asked comcast to let me oft out the contract. They charged a fee of $ 130.99 dollars.
We have low incomes I down graded to $39.00 dollars a month cause couldn't afford it and Comcast charged me more and continued asking for a price I might be able to afford. They shut off your cable every month at the beginning of the day that it is due you cant pay in the afternoon and charge a re -connection fee. With a lower price plan you can't get any local news. If you move to another floor the fee is $300.00 dollars.
Most of our seniors does not have cable. It hard to sit and stare at 4 walls. Lots of seniors here are unable to watch TV. Comcast help us!
1/13/2016 At 11:50 A.M. on Browntown Road, todays date, Sawyer, Michigan, your Comcast van truck # 34495, which was tailgating me on an ice covered two lane secondary road, swerved over and passed me when I slowed to cross a railroad track. It was also on a hill where you could not see if any traffic was coming toward you and had the double yellow, do not pass center lane lines. He was also speeding and driving too fast for conditions and soon was far out of sight. If he wants to wreck and injure himself that's one thing, however he could have easily killed or injured someone coming towards him on the hill.
Dear Comcast, I can solve all your problems with we customers. Come up with a plan to hire people who know what they're doing. Then, put out surveys that actually work. Then, provide an e-mail platform. Your sucks. It's almost like it's an after thought. I once had a bill of $600 that should have been $159, plus another $159 I forgot I didn't pay. It's all bad, Comcast. I heard you have a nit wit who bought your company. Fire the people in the Philippines and hire educated computer programmers. Sorry, you'll have to pay them well. I think you should be very very careful in today's world where people get crazy because of businesses like you and there's no telling what they'll do. HOWEVER, I love Xfinity TV.
I purchased a home in Boynton Beach, Florida 33436 in July, 2015. I ordered Comcast services and because I live in new York my brother was there when these services were installed. The alarm services were never installed and I spoke to representative and told them I wouldnt be there til January so I would get that service when I came. I also spoke to a representative in August or September when I learned about the option to have my service put on hold until the end of December for 17.00 a month.
I have spoken to numerous agents since then and in November was told that I was issued a credit for four months of service and for 6 months of alarm service inasmuch as I never had an alarm. No one seems to understand that I don't have an alarm and never did. I am going to try and call customer support again but not even sure it will help.
I Made appointment a week ago for i130/2015 from 12:30p-2:30p for Internet service for which I received a confirmation by Comcast customer service department the evening of 12/29/2015. Unfortunately, the technician did not show up for scheduled service call. When I contacted customer service at 2:35p re: the no show I was told my appointment was 4p-6p which I had no prior knowledge of as I was not notified of the change in appointment time. Very poor customer service practice. Considering seeking cable and Internet service from another service provider.
Account Number # 8771300410150522, I most recently transferred all my services for my home to Com Cast cable. This was absolutely the worse decision I could have made if you look at my accounts I've had so many outages that it would make you wonder what is she really paying for. Unfortunately I spoke to the rudest Manager of Customer service ever.She spoke as if your company was doing me a favor, while I pay you $242.00 dollars a month for Internet, Cable and phone service. Now I have to take this to a legal level. I spoke with Christine Martin operator IE.
She informed me that even though I continue to have multiple outages that the credit would be $19.38. She absolutely refused to listen. Not sure when companies start hiring persons as Managers that don't have professional skills or listening skills. When I informed her that my home has not been protected for two days due to my phone line and all my services being out. Her response was get a new alarm company.
So now I must take this to the Better Business Bureau and Fraud division after being hung up on 5 times this is the way you representatives treat your customers.
Comcast Xfinity is deleting on demand episodes of TV shows online except for the previous week. Example is Mysteries of Laura where only Episode 8 is available. A week ago I was watching online episodes of Legends. All of season 2 were listed. I had watched episode 1 and was 2/3rds of the way through episode 2 when the screen reported an error. I logged back in and found only the last two episodes available. Seven episodes deleted in a key stroke. What gives Comcast?
I had a no contract Comcast account for about a week in July 2015 for which I was charged $177+ few cents. I never received the bill but did get a collection notice. I have had account with you for over twenty years, lately off and on. I fail to understand why I was not charged for only the days that my account was active. Address for the connection was in Arlington, VA 22207. I will be grateful if you could kindly help resolve the discrepancy in my bill.
I'm not happy with your decision of giving me only $35 after I protested for being charged $99.99 for installation of a new kit when your representative told me nothing will be charged.it all started when I cancelled the DVR and the HD Installed. Without my consent. The charge is $99.99 for which you deducted $29.99 and after I protested they reduced another $35.00. My bill was adjusted to $197.53 but I refuse to pay $35. My bill should be 162.53. When the tech came, and he told me I did not have to change the box but he changed anyway. I'm very upset at your co. Because each employee gives a different answer. I was told specifically I would not be charge at all for the visit.I expect you to credit me the $35.00 that remains on my bill.1 know I have until the 24 of this month to cancel my account. I expect a prompt answer to my complaint from the customer hotline.
On 12/3/2015 I decided to upgrade to Xfinity Triple Play, ordered it @ Littleton, Colorado Payment/Customer Service Center. On 12/8/2015 the installer installed your so called triple play - minus our home phone number that should have on 12/3/2015 started the procedure to transfer it back to you - apparently that never happened. I have been to Comcasts other payment Center/Customer Service @ 8222 S. Yosemite St # 110 Centennial, CO 80112 - manager Kevin Saunders (which is totally worthless - he does not even have his Voicemail setup on his Cell Phone. I have been there on 2 occasions, and have been told 24 hours - as of now 12/13/2014 we still do not have our phone transferred, and we now have no E-mail & Occasional Internet, plus the fact we were suppose to have an Appointment today 12/13/2015 between 2:00 - 4:00 P.M. today and no one came, plus we cannot turn off the system. We are at the end of even considering this change - plus the fact we had until 12/11/2015 to cancel Century Link or Face a $200.00 Charge, which according to my calculations that time has come and gone.
Comcast billing department double billed me. They did this without me knowing. All of my checks are bouncing now. I have no money to live on. They told me that I would get my funds within 24 hours. The funds were not there. Then I called and they said it takes at least 3 to 5 days. No customer service supervisor from Comcast will speak with me. They do not care. I am going to be forced to hock my droid. Comcast totally sucks.
The Comcast corporate office stated that I could make payment arrangements and now I am told I can not. I keep getting different information from their complaint department. I have asked to speak to a supervisor and no one has returned my call. My daughter is helping with my billing and they have done this to her.
The Comcast technician did not install phone connection, set up all remotes or review wifi username and passwords or email. I received a follow up phone call about my service and a tech would be out between service calls on sat 12/5. I called to speak to the Comcast complaint department that calls for follow up and was sent through at least 5 people that were completely incompetent. After being asked to explain why I called for the 5th time I gave up. 30 minutes of my time wasted and still not satisfaction from the corporate office at Comcast.
On Sunday, 11/29, I called Comcast customer service to report a black out screen on one of my secondary TVs with a digital adapter. I spoke with ‘Mary.' All I wanted to know was why I had a black out screen on the station airing the Steelers NFL football game. The other TVs in the house were receiving the picture fine, no black out screen. So 'Mary' says she will check into the problem. She comes back on the line and states she is sending a signal to the problem TV to see if that resolves the issue. I'm guessing she knows what she is talking about so I follow all of the directions she continues to give me to turn off power, unhook cables, etc. Immediately my TV screen goes to static with no picture on any station. After repeatedly trying to resolve the issue 'Mary' states that it looks like it’s the digital adapter that is now no longer working. She will send a new one out to me.
On 12/1 I receive a package and there is a new remote in the bag but no digital adapter. So I try to call into the customer service line to let someone know about my situation. I get a recorded message that a service outage has been reported for my cable line and it should be resolved by 4:47pm. Now understand, I was reading this message at 6pm and the problem had not been resolved. To make matters more confusing I checked on my main digital starter TV and it is working fine, no outage, nothing. Again today 12/3 I have tried to contact customer service to explain that I did not get the new digital adapter and the recorded message keeps referencing the outage at my house they are working on. Obviously they are not working on anything at my house. All i want is the new digital adapter! Is there anyone else I can contact to take care of this problem?
I have a Bank of America debit card, and I'd like to have my monthly bill for my internet connection directly billed to my debit card. I have not been able to get through the guard dogs on the Comcast website to arrange this. It keeps asking for my password. I didn't know I had a password with Comcast. Does this company wanna get paid, or should I arrange for internet access with another company? No luck emailing the Comcast corporate office either.
I am contacting Comcast today because of the extremely unsatisfactory service that I have been receiving from your company. My wife and I have been dealing with your company for nearly 10 years combined. I recently discontinued our home security service with your company to go with an alternative provider. When I signed up for the home security I was fully aware of the three year contract and made sure that I fulfilled that contract prior to disconnecting service. I signed up in February of 2012 and disconnected service in July of 2015.
As you can simply calculate my three year commitment was met and therefore no penalties should apply according to the contract. I have made over 10 phone calls and two visits to our local Comcast store here in Denver. More than half of my conversations with Comcast have resulted in your representative telling me how sorry they were for the confusion and would be taking off the current $471.00 early termination fee. Where your company is getting this number I have no idea. I transferred service to my new home in January of 2014 and did not extend the contract at that time, however it seems as though your system shows otherwise.
I have received 4 different phone calls from the Southwest Credit Group attempting to collect on your behalf. Each time I have explained the issue and told them that I met the terms of the contract. The response is the same each time from Southwest. I am told I have to contact Comcast again and try to resolve this issue. I have had enough of going round and round with your company. I am aware that anytime a person is sent to collections his or her credit score may be negatively affected. The lack of communication with in your company is appalling and I will not stand for this abuse anymore. I would greatly appreciate your personal attention on this matter and want to have this unwarranted early termination fee of $471 taken off our record ASAP. I have been patient and professional dealing with your company and simply request the same in return.
We spend over 200.00 dollars a month for service. To have Comcast employees on a so called news show, Morning Joe disrespect the president of the United States daily for three hours is a national disgrace. What's worse Miss Nicole Wallace called the president a Jerk on TV this morning. She needs to be removed for a few weeks as Mark Halprin was for calling the president a Jerk. This is a national show and it has landed in the gutter. One can disgrace over policy but Morning Joe is a damn national disgrace. Its time you do something about it!
I purchased a modem on Amazon.com and had Comcast installed it in 2013. Shortly after that they started billing me monthly for the modem. I managed to stop them a few months later. 6 months later they started billing me again and have continued billing me every month for 3 years. A letter to the Comcast corporate office and a recent visit to the service center got promises but no credit or phone call. I am dumping my service!
Dear Comcast complaint department. Recently your company or your subcontractor set up cable television for us. Unfortunately the Job was done in a very unprofessional manner. The contractor cut the wires to my Attic antenna system, disconnecting the television signal for four other apartments in this multifamily. The other wires he added run the length of the building but were not attached to the wall.
My Comcast bill suddenly jumped 30 dollars per month and when I called I was greeted by the most rude and verbally abusive man I have ever had the experience of speaking with. Since you have no interest in keeping a customer that has been with your company for more than 20 years I have decided to explore other options. there will be no further payments since we were told that our agreement with you has ended and now must pay a higher price. Beginning December 1st we will have other services in place. please be advised that we have contacted the Attorney General's office,BBB, and the department of elderly affairs. Your equipment will be returned before the 1st day of December. You should be ashamed to treat loyal customers in this fashion.
I have been a loyal customer for over 30 years. I have 4 TVs internet & home phone. We pay well over $200 a month ... and without any warning we no longer have the yes channel. All the money I gave you over the years & I can no longer watch Yankee games due to Comcast dropping the YES network. I am a 2 1/2 cancer survivor (stage 4 breast cancer) & the reason I keep Comcast is so I can watch the Yankees. Why should I pay you more than $2500 a year and not even be able to watch the YES channel. I may have to switch carriers ... Comcast should tell me how to resolve this situation.
Hello, I have been having the same issues as I was months ago, and I cant seem to get pps to help me fix this, and I cant seem to get Comcast to charge me the right amount on my bill. And they are putting fees onto my account that i have been told would not in fact be on my billing statements. When I called to have my internet billing and internet connection looked at, I was told first that I would not be in a contract, upon my request of asking to verify that it wouldn't be. Upon having to go to Comcast Office to pick up the new Modem/Router that came with these new changes, I then came home and took over 6 hrs for myself to hook up and install the device and get my home up and running.
Upon seeing that Comcast had in fact charged me a fee for installing faster speeds. What? I was not told about this fee and charge. I refuse to pay for something I had no idea about. I was calling to get my billing cut down, not higher. For the last few months now, 6 months of back and forth. I now sit with the same issue! My internet cuts out all the time that I am trying to listen or watch YouTube or NetFlix.
No, I do not have many devices on while this happens either. I have tried that. It doesn't matter if only one device is even turned on to take a space on the router, it still cuts out. Even with the Ether cord hook straight to the device, it will still cut out. However it seems that when your workers have gotten here, they don't have enough time to hang out and relax, and let me use my internet the way that I do to show them that it cuts out....
As I sit here an type this out, I have YouTube on and in only just one song, it has cut out a total of 30 times. This is crazy! I didn't think id ever have these troubles this badly. When you look at the internet from your side, it shows things are up and running. And the modem shows that here to. But something is really wrong with it. My son just last night was on a laptop trying to contact his Grandma, and the messages wouldn't go through. It kept coming up with internet error message. I cant take this anymore! I would like to see a team of people who know what they are doing when it comes to this stuff. I believe that if I was able to sit down with them and talk about my issues ive been having, and what I know from what I have been told by Comcast workers, and what I have read, about I am sure that we will be able to figure this out.
But until then, I am filing this complaint. I have already filed with the FCC/BBB and now this form too. I will also be sending a copy of this to the email address of customer.xfinity.com/help-and-support. Please, i am also still waiting on the site www.comcastsupport.com and i have been waiting to the last 30 min on there for someone to take my online chat support. Please Please, this is becoming a huge Financial concern to me. I cant afford fees on my account that are suppose to be there, and credits that arent being placed there, and with me an my son Below Poverty Level and disability income, we cant afford this anymore.
I've been with Comcast a little over one year and have had nothing but problems but will be talking specifically about the worst problem I have with your company. I have been to the Comcast office three times to try to get something done but you are extremely inflexible. Your customer service officers and their supervisor tell me the same thing. "There is nothing we can do". Well, I don't have a choice! I am a senior citizen on a very fixed income, and my bills get paid 1st. but I only get paid once a month, on the 1st. of the month. My due date is the 2nd of each month and Sometimes I don't have enough in my account to pay my Comcast bill so I have to wait till I get paid on the 1st which you can easily see causes a problem. I have asked on three occasions to have my due date moved to about the eighth or ninth which would solve the problem, easily.
But each time I get told the same thing "company policy and we cannot do anything about it." Come on guys, you are a multi-billion dollar conglomerate. Where is your fair play? Where is your ability to be flexible and work with a senior citizen who has no other choice? Are you so inured with the almighty dollar that you cannot work with the little man? Today, as I was leaving you're offices in Olympia, WA where I live, I asked those questions with the supervisor. I said I was so unhappy and frustrated with a company that was so inflexible and so unwilling to work with me, the little guy, that I was going to leave this co. when my contract was up. Their answer was indifference!
I wish I could take this to the court of public opinion but everything I've read about Comcast and how they handle complaints deters me from further fighting with you. I have never in my life met a more uncaring, indifferent, inflexible and callous entity. Where would you be without the "little man"? Aren't we, after all, what built your company? I will be extremely surprised to receive an answer from you let alone have you negotiate mediation of this problem. After all. you are multi-billion in assets so who needs a lousy Hundred fifty five a month?
I am completely fed up with the camera installed with Xfinity on Nov 2nd. Wherever I put it, it constantly goes out of contact with my front door, and begins periodic loud beeping which wakes me up every time I get a beep - many times throughout the night. I find it difficult to find a position that eliminates the beep; positioning this useless device is not what I need to be doing in the early hours of the morning. I want out of the camera addition to my service. I had to go out of town on urgent family business, and realize that I am beyond the usual cancellation date for this part of the service, but due to my complete frustration, I want it out of my house! Please call me to arrange for a technician to to pick it up. The technician who installed my system is not at fault. He was a perfectly OK guy. I am only complaining about the camera itself and the problems getting ahold of anyone. No answer when I call the service line to help me with support!
No service for past 4 hours. No resolution. As much as I like Comcast TV, when it is working fine, it is beyond a doubt the worst company to contact and get help from when it is not working. After spending about 1/2 hour on the phone giving my name, address, telephone and social security number to a bunch of recordings I was told to stay on the line for help. After holding for another 10 minutes I was told that my area was out of service. I already knew that. That was why I was calling, because my service stopped working. So another 10 minutes of phone time and the recording tells me it will be fixed in 3 hours. After 3 hours it is still not working and I have to go thru all the recordings again verifying my name address etc. only to be patched thru a non English speaking person who wants to ask me the same questions about name and phone and social security.
I could not understand what he was asking because I didn't understand what he was saying because of his accent. I finally told him the error code and told him I wanted a refresh signal. Finally out of frustration I hung up the phone. What happens? He calls back and asked what was wrong with my television. When I told him the code again, he again wanted me name and telephone number and address and soc. security to verify my account. After another 1/2 hour on the phone repeating this big loop of giving the same info was beyond my tolerance level , so I gave up trying to get help and will see if it is working tomorrow. If the issue does not get resolved, there is no need to keep a cable service if I can't watch television. I may have to get rid of the television part of Comcast and get a different provider. Hope not. Please hire people from America that speak English to handle issues.
I was scheduled an appointment today from the time of 1-5pm to install or update my cable box and when no one showed for the appointment I called that 1800 934-6489 number for clarification. The 1 800 (computerized system) reported that I have an appointment scheduled for tomorrow, which wasn't correct because that's during my work schedule. My appointment was scheduled for Wednesday November 11, 2015 between 1-5pm and I'm not sure how it was later rescheduled for Thursday during a time I didn't schedule it. I spoke with a consumer representative with Comcast some guy who identified himself as a supervisor name "Tony" and later reported that his work number as #726156, who reported that he could have corrected that problem, but I rescheduled it for Friday.
I explained to him that I rescheduled it because no one called me or told me that they were not going to show up or rescheduled my appointment without my personal consent. The Supervisor reported that he would reassure me "that this problem would not happen again on Friday" but did not explain why no one didn't show up for my scheduled appointment today. I explained to him that I sat around for four hours today and no one, didn't show or called. Supervisor, suggested that since I'm not happy with the services that one, I should cancel my services or just wait for the next rescheduled appointment. Comcast service is poor and it is even more frustrating when the representatives and supervisor were of no assistance, further more if I'm going to be treated in such a manner I'll just look elsewhere!
I received several phone calls in a 1 hour period on my home phone (a Comcast landline, not a cell phone) where the caller ID showed that the number CALLING ME was my number. When I finally answered the third time, I heard a recorded message asking if I wanted to reduce the interest on a credit card I don't even have. Puzzled how some third party could make a phone call using my telephone number to ostensibly call FROM, and concerned they that party could call lots of other people (including public authorities, etc.) for nefarious purposes pretending they were me, I phoned Comcast to inquire and complain. After having to listen to a plethora of idiotic questions by a recording that couldn't seem to understand my "Yes"/"No" answers (I don't speak English with any kind of accent) before I could finally get to speak to a live human being, I got to speak to Kim--ID # 27792.
She just kept telling me "yes-- that is called 'spoofing' and it is what tele-martketers do". I Finally got through to her that I realized that and I know it is impossible to stop telemarketers from hiding their real numbers, but I never before had the experience of having a telemarketers make it seem the call is originating from my phone and I want to know how to stop it because if they can use my number to call me they can use my number to call other people including the WH, law enforcement, and make calls that make it seem as though I am violating the law (i.e., making threatening calls, etc.) After I finally got through to Kim that what I was complaining about was something different from what she assumed, she transferred me to the "Complaint Dept".
Someone identifying himself as "George--ID 52277, answered. After he finally understood what I was talking about (he initially thought I was talking about the same thing Kim had thought I was talking about) he said he wasn't the right guy and would transfer me to the appropriate person. At which point he effectively hung up on me. I am an 81 yr old former successful Wall Street litigator with an excellent record of wins. If I have to roll up my sleeves and make dealing with this issue into a Mission--I have nothing better to do with my time. It is now Tuesday afternoon. I expect a reply by Thursday at noon.
I have been with Comcast at least 10 years, during this time the cost of your services have gone up, up and up. I am a senior citizen and can barely make it, everything is going up; cost of food, clothes, utilities and of course Comcast. My latest bill is 164.00 for HBO, Streampix, which I do not use HBO was suppose to be free. In addition I am charged for an additional outlet and modem rental. Also the quality of the TV service is poor, constantly losing data info such as cannot use on demand and tell what I am watching. I have tried to call but cannot reach you. I am not going to pay for HBO or Streampix, someone needs to contact me NOW.
Made first call to Comcast to make an appointment on Monday morning November 9th. It took more than 10 minutes just to get simple information such as service center locations and after being placed on hold for so long, I hung up. The representative claimed that the "list would not pull up". During my second call to make an appointment and providing all of the information, the call was cut off before an appointment was finalized. I had to call again and it was a miserable call just trying to make an appointment for a technician to install a box. First appointment was one week away on November 14th and I was not happy with that date; then I was told that they would set an appointment on Tuesday, the 10th. Then it was Wednesday, November 11th. I asked if the technicians would be working on the Veterans Holiday (11th). At first they did not know and after some time, confirmed the appointment for Wednesday the 11th. I don't call Comcast often for service but whenever I do, I always receive the worst customer service possible from this company. It has not improved over the many years that I have had Comcast, that will make me continue to look for an alternative company for the service. Too much emphasis in other areas and not enough customer service training to make a difference and I continue to be disappointed each and every time.
I submitted a complaint with the communication Commission. I lived at 1170 E 22nd St. #9 and had Comcast Tv and Internet. I keep having internet problems for months and finally they told me to come in and get new modem. When I went in she said my contract had expired and I needed to sign a new one. Which I did. Two months later I became sick and I'm a disable veteran and had to go into the hospital for my diabetes. I payed my bill and took my equipment into your office. I had to move into home to take care of me. I was paid up. Three months later I find out you people charged me 399.00 for canceling my contract. The communications commission said I should get a lawyer and sue you but I just want this taken care of. No body told me when I went in your office that you would charge me for services I never received.. I will keep writing my congressman man and anyone else about this scam until it is taken care.
I have a 2 year contract with Comcast, the price has increased about $15.00 a month. Each time I call I get someone with a accent like they are from India that knows nothing. I am honoring my side of the contract but they don't. This will be the last time I ever use Comcast and I am telling all my friends how they are by posting this complaint everywhere!
I have not had complete tv / internet service since I agreed to a cable contract. I have copies of all the emails that have led nowhere. I have had 4 techs to the house, service still isn't corrected. I have been pushed aside by Erica H., Tom Karinshak., Luke O., Erin A., Amanda R., Nicole H., Thomas S., JaRod P. No one will help. They promise phone calls. I do not understand, I have held up my half of the contract, Comcast has not. I am seeking legal information, i will be doing my best to get out of this bad contract.
I have been without cable since October 28. I have spoken Comcast agents at least 7 times on this issue. They were supposed to come to our home on Saturday 10/31/15 between 8-10 am. No one appeared. I called and was advised that the appointment had been cancelled as it appeared a prior outage had been resolved. No one called us to inquire as to my cable before cancelling my appointment. I waited all day for Comcast. When I called they advised that they would try to have someone come that day but of course they did not come out, I called on Sunday 11/1/2015 and was advised that an appointment had been set for Tuesday (again without my knowledge and during a time when no one would be at the home. Appointment was reset for tomorrow between 5-8.
I just called to reschedule and the agent refused to speak with me because the cable was not in my name. I have lived in my apartment for 8 years and the cable was in my name. My daughter started an internet package in January and apparently Comcast took it upon themselves to switch the cable to her name as well. The bill is pay as a part of my lease. I am the only leaseholder. I asked for a manager and was briefly placed on hold. The agent came back on line and was still uncooperative. I simply hung up, I AM SO DONE WITH COMCAST AT THIS POINT. Our cable is out through no fault of ours; Comcast failed to keep their appointment time when I would be available; and now will not work with us on fixing a service that I am still paying for. Instead of doing all you can to fix the issue your agents have been rude; condensing and less than helpful. As of today, the cable is NOT fixed and their seems to be no resolution other than to return he4 cable boxes and cancel cable services. I am extremely upset with Comcast and their extremely bad customer service.
A new line for cable TV and internet was run through my back yard. Comcast tech said it would be buried in approximately 4 days. It has been over a month. The line still goes through my backyard, where my 19 month old child plays and has tripped over it several times. Hope she doesn't break a bone one of these times. Please share this complaint so that Comcast will not get away with this type of behavior again!
Comcast is ripping me off. I recently replaced my Comcast modem with modem I purchased. Comcast raised rates on 10/01/2015. My bill went from $64.35(using modem from Comcast @ $10.00 per month) to $80.56 (using my modem) that is an effective increase of $26.21 ($16.21 rate of increases + $10.00 savings from using my modem). Where is my savings? This is ridiculous and frustrating. I'm tired of fighting with Comcast and changing to ATT U-verse.
I recently spent more than 6 hours on the phone attempting to add phone service to an existing Comcast plan.Was told that battery backup was available in my area and at my request that Comcast would install for FREE, 2 additional phone jacks for the new phone service. On the day the service tech showed up, he informed me that Comcast no longer installed phone jacks at any residence and that I would have to hire an independent contractor to do that work. He also informed me that my geographic area does not have the battery backup support for phone service in the event of power failures. When I called back to Comcast to followup on their bold face lies to me, I asked for a manager and was told they would return my call in less than 30 minutes. That was more than 36 hours ago and I have yet to hear from them.
Comcast customer service is notorious for disconnecting phone calls when customers call in with legitimate complaints. Their customer service reps do not speak English in many cases. If you call Comcast on the same issue and talk to 5 different people, you get 5 different answers and the majority of the time, none of the answers are correct. In addition, they place you on extended holds claiming to "check" on something. Honestly, that is a true sign they do not know their jobs - if they did, they could give you immediate responses without having to put you on hold unless it was an unusual technical issue. Their staff is either not trained or very poorly trained. Do not be fooled when you asked for a manager - you are not being transferred to a manager. I am also fed up with them transferring you from one person to another and you having to repeat your issue over and over and over - perhaps that can be resolved recording your issue and playing it to them via a recorded version. You are constantly on hold for times that extend for periods up to more than an hour before a customer rep comes on the line and then some will automatically disconnect you to avoid talking to you. Even the techs that i know that work for Comcast has confirmed that their customer reps do this to avoid talking to customers. Most reps have very poor grammar, speak in slang and are so unprofessional. I work in customer service and one instance of me doing this to a customer, I would be out the door.
They are only transferring you to another rep sitting beside them that tells you they are a manager. Even the Comcast tech that came out to on the day that the jacks were to be installed for the new service, he informed me that Comcast service employees lie to customers just to get them hooked. Comcast provides poor customer service but yet they continue to escalate monthly costs for phone, internet and cable. It is really bad when Comcast employees (not just one) tells the horror stories about how Comcast treats their customers. I think the techs out in the field try to do their job but it is those working in the office that mistreats the customers.
NEVER fail to demand that Comcast give you a credit when you feel they have mistreated you, failed to provide you with good customer service, failed to show up for on-time tech calls or even when the rep gets nasty with you telling them you are moving your service to another provider because you are a long term customer that does not have to accept their attitude. In many cases, I have been able to get credits on my account because of their mistreatement and attitude towards me. I have even had them to give me free service for at least a 30 day period for their poor customer service. I am so grateful that Comcast was not allowed to merge with TWC.
A Comcast customer service rep contacted me, and told me that my program was running out. He also said that the next Bill would be $136.00. I asked for programs that would be less expensive, and was told that there were none - the $136.00 was the least expensive program. I then asked if he would look for a less expensive program, and I received the following - I do not understand what the problem is and will be cancelling my account soon due to these problems.
I have been with Comcast for over 12 years and this is the worse customer service I have experienced.My customer service representative 's name is Raddin Griffin who renewed my contract and informed of any outstanding charges of 62 dollars in which I payed because he said he can't renew if I had a balance and now I can't locate him and I got hung up on twice today by a male who told me the company was too big for him to find Mr. Griffin, therefore he hung up on me...I have been put on hold,to no avail and have been told that I will be contacted in 48 hours to no avail...they are trying to hang a unbundled bill over my head that is not mine. Mr. Griffin told me that once I renew my contract I would get my new bundled bill. I have got my bill and an unbundled bill that is not mine and I need answers asap or I will have to take my longstanding and loyal business elsewhere!! You can reach me at the email above or my business number to discuss my Comcast complaints.
Comcast is driving me nuts-almost every month there is a bill problem-recent experience-got a letter from Comcast low battery on phone modem-called to get a replacement I said I am not paying for a battery-I pay you all $3,228 a year -Verizon wants my business-no you will not pay for the battery-call from Comcast battery department need information off the modem-you sent me the letter??-went down in the basement and got the information-three weeks later got a little battery which didn't fit-called need the same in formation I gave before-not only gave them that but had the battery in my hand and gave them the number-the battery lady in the Philippines-no can use battery number??-another month goes by no battery-call again your representative I believe from Pensacola FL says we need to send a technician out.
I am not paying for a technician-no you will not have to pay-technician comes out "we don't carry any batteries in our truck"-two weeks later get a the right battery-then comes the bill 8-28-15 for $303.17 call representative #5830 says after about 15 minutes while she checks my bill should be $223.22 I had been charged for stuff I never ordered- I sent in the check-10-7-15 get a bill for $329.70 $60 in arrears-what is going on-call and get representative either #C99 or #V99 no you owe $295.70 invoice is wrong-so I send in $295.70 today I get a nasty notice from some other address in Comcast threatening to cut off my service-each time I talked to a representative I asked is all this information going into the computer on my account so people know what is going on.
Oh yes that is what you owe and it is all recorded. So I now know why Comcast is rated so low against not only cable companies but industry at large-so could you please get this straightened out as soon as possible.
Yesterday, I called to question the $20 increase in my bill. I was being charged for a service I don't even use! That was part of it.. The call lasted 40 minutes. What I was told was that for $112 i could have the same service by your so called LOYALTY dept. staff. This afternoon I turn on the tv and find channels missing. Called again and was told for that price I would have less channels so now I have to pay $129 for what I was told yesterday would be $112. I am very upset! Why do your people say one thing and do another? Why do you LIE? I am on a fixed income and don't need rate increases. I have had the misfortune of having Comcast for cable for 5 years. Comcast has a monopoly in Oregon. I had AT&T in Ohio and loved it. When I called AT&T they said they said the FTC or FCC or some federal regulatory agency would not let them in California, Oregon, or Washington. So who did Comcast pay off to keep AT&T out? Your service is sub standard, and yet you keep wanting more money for less service than AT&T offers. AT&T charges way less and offers way more!
On 10/02 I called to transfer cable but bought the bundle Cable, phone &internet I was given an install date of 10/12. A tech came and could not do job, needed outside maintenance. I was told problem would be solved in 72 hours, then the next day I was given install date 10/21. On 10/21 another tech comes he says he can't do the job because no one ever did the outside job. Then I spoke to tech department they said problem would be solved in 24-48 hours, they transferred me to customer service and the automated system hung up on me. I called the Comcast customer service again a supervisor said he would expedite the ticket and give me a credit and that someone would call me on 10/22 by 10:00a.m. I got a hang-up call and called right back spoke to yet another rep, who says someone said they spoke to me about 15 minutes earlier and that I agreed to have the install on 10/28. I did not agree to this and spoken to no one. So now I am being lie on in addition to being lied to. Then this Comcast rep said that a supervisor would call me in 4 hours that was 30 hours ago. I've had it, Comcast does not value my business nor respect me.
This is the most disappointing situation with Comcast after waiting almost a half hour to speak to customer service and requesting to speak with a supervisor I was told that I could not be connected to a supervisor. That's not customer service that avoidance. This has happened on several occasions and still no call back, no answer no resolution. Thinking about cancelling the service all together and could not even do that. I am getting tired of always being left with no resolution. Enough is enough, it's time to escalate my complaint to the CEO or at least someone who will care.
I wish to express an opinion about the quality of customer support, service especially with the phone personnel. You guys should send a contingent of managers to Florida to look at the service criteria of Bright House corporation. They are very in tuned with the customer, your phone people are not, you get to speak to a real person promptly instead of listening to recorded messages. Your people have incorrectly set up tech services appointments for us and at this last time one operator told us we were scheduled for a tech support person at a specific time and when no one showed up we called and were told we didn't have an appointment, they don't have listening skills to perform, and at least twice we have been cut off at your end by operators. Completely unacceptable service and response.
In late august, 2015, I called and put my TV Comcast on vacation as I would not be there for September through December, 2015. Today, October 13, 2015, I received a bill for almost $145.00 which means they did not put me on vacation mode. I called today and talked to someone and was cut off. I called back and was told that I didn't put it on vacation. Unfortunately for me, I didn't write down the conformation number if I was given one. Danielle did not give me one today as she put me (supposedly) put me on vacation mode. In my opinion, she didn't care less if I went to another company. Listen to the recording she has. So, basically I am out at least $145.00 + depending on what they do with the next bill. I have been with Comcast for many years. If someone on their end made a mistake, I pay the price. Certainly when I get back in January, I will look into another company. Don't know if I will switch or not. That remains to be seen.
I have a Scientific Atlanta Explorer 4250 HDC cable box. This box was installed back in 2009. I am having problems accessing On Demand. I try to get a channel and will be over 10 minutes or never getting one to open. Rebooting never helps. It will jump back and forth between TV Shows and A to C or from one alphabetic letter to another and never stay on a channel long enough to open. Other than being slow, there is no problem going through or changing the other channels. I just purchased a new Vizio smart TV and feel like a more modern cable box would be better. I do not feel like I should have to pay for a new box if I disconnect this one and exchange it at the Baytown, TX Comcast office. If I have to pay to get better service than I am getting (which I think is too much now) I will go to another Television service, such as AT&T of Satellite service.
I have the xfinity app on my I-pad and have tried to watch the baseball playoffs the last couple of days and keep getting error message "3305" - can connect with others stations on the app ,what gives ? This has happened before - why have it offered if it doesn't work - downloaded Tbs app watching game there -but you frustrate me!
In February 2015, I was approached by a sales representative of Comcast asking if I would consider Comcast as my cable provider. After an in-depth conversation with the Comcast representative where he assured me that there was NO CONTRACT with subscribing to Comcast, I made an appointment with and through the Comcast Representative to have it installed in my home; the installation was to include the xfinity bundle including cable, internet, and home phone service for 99.95 per month for three televisions in my home with the included home security system for an additional $29.95 which he promised I could have installed at a separate address. The problem I am complaining about is the latter. I am being charged a fee of $39.95 for the home security system.
I have called numerous times to have my billing corrected which resulted in several months I was only billed $29.95. Now, once again I am being billed $39.95 and have attempted to call customer service to have this problem resolved. How can we resolve this issue by billing my account the $29.95 that was originally quoted me in the beginning? I would love to share a favorable outcome of this issue with my 5000 Facebook friends and 3000 twitter followers as soon as possible.
I decided to bundle with Comcast a few months ago. I have phone, cable tv and internet with Comcast now and I am so sorry I did this. My cable tv is always going on the blink, my phone does not work right every few weeks and my internet service is so slow. I have called customer service numerous times and have found that most of them don't have a clue what they are doing. I have also been hung up on, ad have waited over and over for a manager or supervisor to call me back, which never happened. I have never seen such poor customer service in my life. I will never recommend Comcast to anyone and am looking forward to going back to Century Link when I can. They always took care of things in a timely manner and were always very professional. Never again will I sacrifice good service to save a few dollars a month!
My wireless router went bad so I took it to the Comcast store in Grayson, GA. Well their system was down and so they printed out a receipt with a tracking number: 1z4023vw0395541562. SO I went to UPS and they boxed it up and gave me the tracking number that Comcast did. Well some how the damn thing ended up in North Carolina, So could you straighten this out; also through the weekend we spent about 14 to 17 hours with different "technicians." So when you send the new one I expect a deduction from my Bill.
Today I was excited to get internet and I didn't get nothing.The light on the modem never stopped blink so we can set the box up. So I called customer service and they said they will send someone out to my house to help with the box on the September 22 between 11 and 12 o'clock. So the day comes and it is 20 minutes to 12 when I got a call saying it they need to reschedule a date. That was so unprofessional. Tomorrow I will be returning the modem and Comcast might have lost a customer.
What happens with my Comcast is my bill is different every month I have to challenge it. I spend at least 30 minutes a month talking to a representative about my Comcast bill. Not only am I frustrated about having to call every month my time is worth money also. But when I get a representative that usually came speak English or pronounce my name. I've been a loyal customer since 1980s I feel I shouldn't have to call every month or so to get my bill adjusted. I think you should reimburse me for my time and efforts. Very unsatisfied with your service.
Moving from one home to another is stressful. But who would have thought that transferring my cable would be the largest stress of the ordeal. I requested a change of service address online. A few minutes later i was contracted by a csr to confirm. This was good. I confirmed And was told that a specialist would be in touch with in the next day. They called and confirmed AGAIN that all of my services would stay the same. So that afternoon i get home to find all of my comcast services are turned off. Ok well i can deal with that. It's only 3 days before i requested. I move all the equipment to my new place. Hook it up and call the activation number. They get my internet working a d state that
We were Comcast customers. Aside of general abuse, such as terrible response from Comcast, difficulty with customer service, getting disconnected and re-routed numerous times, you just give up trying to call them. SO, we sold our home, purchased a new one, and Comcast does not service the area we moved to. OK. So I tried to set a shut off date-revert back to the top of this-seven operators later and much distress on my part, I finally get a shut off date, but am informed I am being charged an early termination fee, $500.00! I did not break my contract, I MOVED. They don't care. So I paid my final bill, turned in the equipment, now am being harassed by collections, even though I am making payments to COMCAST. This is just ridiculous. I had excellent credit....had, now I have a derogatory mark! This is inexcusable.
Comcast and xfinity.... Where to even begin. As some one who works from home and spends several hours a day online these are just a few issues I have. The service is spotty at best, almost as poor as the excuses the support line operators will provide. The best part is when my service is down I can't seem to get paid for my time wasted. But alas I can't not pay them for the bill I received, as I was charged for internet I couldn't use, that is until I incurs late fee. If it wasn't for xfinity being the only option in this building I would move services today. But even in America the cable systems can have a monopoly on ask north facing apartments across the nation, because dish can accommodate the south facing units. As for the whole state rating, xfinity has in no way earned even half of the minimum. If you have any other options I would take them.
Comcast is the worst. They mis-schedule appointments without telling you, so you take off work? too bad for you, they don't care. They contradict themselves. They don't care, they are not accountable. This is what happened. We were moving, so we called to transfer service. We were hustled into a 'new' and 'upgraded' service called 'X-1' box which included a free security system. I did not really want a security system, but did not immediately complain. Anyway, they came on Friday after move on Thursday. The installer did not explain the 'new' and supposedly improved system, he basically just hooked up and left. Later, I found out that I GREATLY preferred the old remote, rather than small and black it was larger and silver--so I could read the little numbers. Also, the arrows were not used for simple up and down channel change like the earlier system--they were only used for the 'guide' and/or to see what is showing on the same channel later.
The old system was SO easy---and much faster, you only had to push the up or down arrows AND you could search all the channels without changing the channel very quickly and larger than the 'upgrade.' So, I called--and if you know Comcast, you wait forever and maybe its someone in a foreign country, but I was finally told that since all I needed to do was to take my remote into a physical Comcast store and they would change me back to the old one--all I would then need to do is to call back and have someone 'walk me through the change' . So, I tried this and was told that I could not do this---I would need to have a technician come out and change it for me. Okay--then, they would come on Tuesday morning when my security system was being installed.
My security system? I thought that was today...no, it was rescheduled to Tuesday morning.. (the 1st I had heard of this). Anyway, Tuesday morning comes, and I take off work, only to be told by the security guy that he is only a 'contractor' (he showed me his MCI shirt) and does not even communicate with Comcast, so not only would he not change my box (for One bloody TV!!) but he would not even call Comcast and tell them. I said forget the security system, I never wanted it. (I think this must have made them mad, because then I was told on the phone that they could not reschedule the other appointment--which in fact, had not really been made in their system by the guy in the Comcast store who said he had done it (he was clicking away, how was I to know?)....so after many calls and repeated holds up to 30 min--no exaggeration, I was finally told that my security system was changed.
However, if they sent a technician out again, they would charge me 115$---only to show how great they are, they would reduce it to $49. The Supervisor's name was 'Decarlo' and he refused to give me his last name, insisting that he was the only Decarlo at Comcast.. He refused to waive the fee despite my two days off from work, the changed appointment without telling me, and all the contradictory information given me by various Comcast employees.
He offered an alternative: I should go back to the physical store who had told me wrong before, and swap out the equipment myself---. When I suggested that I was not an IT guy, and would not know exactly how to disconnect the cable box/system and reconnect it, he Decarlo sneered ,"a 3rd grader could do it." Does that sound professional? The only other alternative he could offer would be they would mail me equipment which I could then install myself and then I could take the other cable equipment I had uninstalled myself back to a physical store. That's it. I told him I did not think that was fair and would contact various consumer assistance agencies. He conveyed to me he did not carte.
One of their wires was cut during digging. They returned service to the customers with a temporary wire on the ground across my and several neighbors yards. A permanent wire was put under ground in about a month,and never hooked up. I have tried to get the wire removed for five months. They give a new order number every time I call and I have called about 11 times. I don't have Comcast as a service and the way they do business never will. The last time I called they gave me a false corporate phone number.
Just a note that Steven Young of Eugene, Oregon is a rude and unqualified "so called" tech. A young man of maybe 22 years old, screwed up a simple installation and then when called back the next day he showed up for 5 minutes and then drove away in his Comcast truck without saying a word. Comcast supervisor was contacted and they are aware of this rude and unprofessional conduct. We still haven't fixed the installation problem yet.
I've been a paying Comcast customer on time for over two years. I called and asked if they could lower my bill due to downsizing at work. They said sure we can help you,no problem. But I would have to get a triple play. I didn't want to but they reassured me that my bill would be lowered by 60.00 dollars a month. Great, I'll take it. Two weeks later I get a bill from Comcast for 400 dollars. Triple what I agreed to. I called and was told well that's what you ordered. NO NO, I said they would not believe me. They said we'll review your pass phone call and get back to you. BIG LIE, they never got back to me and when I called again they insisted they were right and I owed the money. I don't have the money so l had to cancel. I'm 60 yrs. old and only have my income to work with. Now I have no TV to watch. Its going to be a long quiet winter!
August 18, 2015 I contacted Comcast to set up a service transfer from building C to B in my apartment complex. That day, it took 2 hours to complete the transaction. I was transferred, disconnected, put on hold and treated rudely. My Landlord changed my moving day to Friday August 28, 2015. August 21, 2015, I called Comcast and changed my transfer appointments. The confirmed appointments were Thursday August 27, 2015, Comcast would arrive at 3700 Gateway Dr. Apt. 401. I was told by Comcast employee the servicemen would be there between 11am and 1pm. Saturday August 29, 2015 Comcast would disconnect service at 3800 Gateway Dr Apt 20. On my moving day which is Friday August 28th, I would take equipment from apt 20 over to the new apt 401.
I explained to each and every Comcast employee the reason these days were so important to me as a customer of approximately 40 years. I am disabled. I am housebound. I only sleep from 10p to midnight. I keep my TV turned on for 22 hours a day. I need the distraction from my pain. I also have no other form of entertainment. ANY kind of disruption in my service would mean a great deal of suffering by me. Connecting at the new apt on Thursday and disconnecting the old apartment on Saturday, would assure me of no disruption of service. On August 20th I called Comcast and explained I had an appointment for disconnecting my service at apt 20 the next day that was cancelled and rescheduled. I told the employee I wanted to reconfirm the change with Comcast so I DO NOT lose my TV service on Friday.
I explained I watch TV all night long as I do not sleep. He assured me the change was made and in no way would my service be turned off until the following Saturday August 29, 2015. Before I hung up, I asked him to repeat what he just confirmed one more time. I was scared my TV would go off during the night because of previous trouble with Comcast. I was watching TV in the middle,of the night and at 3am August 21, my TV was disconnected. I was so disappointed after all the precautions I made with Comcast. I called and was told my service could not be turned on until the office opened the next morning at 8am. This was told to me around 4:15am after being in the line with Comcast off and on since 3 am. I was disconnected twice while being transferred. I called over and over answering the same questions over and over. I became ill and needed to be taken to the doctor at 9:30am the next morning. I called Comcast at exactly 8:00am and asked to have my service reinstated. That call took 1/2 hour after being disconnected yet again during a transfer. When I returned home from the doctor, my TV was on again.
Yesterday around 10:45am, I called Comcast before I began packing to move. I wanted to make 100% sure they would be at apt 401 August 27, the next day between 11a and 1p so my son could let them in. I was to,d I had no appointments scheduled with them anytime in the future. I said, there must be a mistake and I gave him my confirmation dates and times for both reconnect Thursday and disconnect Saturday. I explained to this man I set this up,last week to be 100% certain my service would NOT be interrupted. I have to cut this,short as I am feeling ill again due to this stress Comcast keeps causing me. After being disconnected 6 times and calling back to answer the same questions I had been answering all,last week, I finally said, "yes" to the survey. During the survey, I answered 1 for all my questions and was disconnected right in the middle of a question. Did Comcast do that in error like the last 9 times I was disconnected, or was it because it was a negative survey? I called and asked for a manager. Every time I got disconnected and had to call back, I had to start my story all,over with a new employee.
After getting nowhere, I just kept repeating, "please, I beg you,,let me speak to a manager with Comcast". Around 1pm after beginning this simple confirmation at 10:45a, I was connected with a manager in Tennessee named, Kristin. She had a southern accent and told me she had no record of any appointments for my account. I said, that is impossible as I was given a window of 11am and 1pm on Thursday to have service connected at 3700 Gateway Dr. Apt 401. She held firm and kept telling me the earliest she can have someone come to apt 401 to transfer my service was September 1, 2015. I said that was completely unacceptable as I have had this appointment for a week just so I would NOT have ANY interruption in my service. I told her I was ill and needed TV 22 hours a day. She was rude and kept saying, "ma'am", I cannot make a special exception for you. I said, please just honor my confirmed appointment.
We argued for a long time. I asked to please speak to her boss. She proceeded to actually tell me her bosses do NOT have telephones. I couldn't even believe she just said that to me. Comcast bosses do not have any telephone service. She said, how can she give me a number to call when they have no telephones. I told her my request to honor my appointment is not asking too much. I worked for a major airline in the Philadelphia International Airport for 35 years and I know she can help me if she valued my business. She said, "well I am sorry, there are no openings tomorrow". She said, "ma'am, I will not be hurt one way or another if your service is or is not turned on tomorrow". I told her in 35 years of working in customer service, I have never spoken to a valued passenger of ours like that. I said, "goodbye" and hung up. Very calmly, I re dialed Comcast yet again, listened to the prompts and asked to speak to a manager. Kelly, in the Pittsburg office listened to my problem of the last 2 1/2 hours and the past week. I even mentioned the 5 days last month we went without wifi service because we had to wait for an appointment. Kelly contacted her dispatch and reinstated my appointment for Thursday transfer to new apartment 401 between 11a and 1pm. She was very polite and apologetic.
During the time I was speaking to Kristen from Tennessee, my TV went blank. It said there is a problem with the hub top box and gave instructions to unplug and plug back in after 10 seconds. TV should reboot and be fine. I told Kelly my service was disconnected while I have been speaking to Comcast during the past 3 hours. She spent 1/2 hour making 6 attempts to reinstate my TV. She said ther is a disconnect pending. She said although my recorded shows were transferred to the new apt, my TV will,stay on. I thanked her and hung up. I waited until around 2:30pm and called Comcast again for my 30-40th time in 10 days. I spoke to Jason in Pittsburgh. He also said the TV would come on and stay on until the disconnection appointment on Saturday. The TV turned red and said service is no longer available. Call xfinity. Now, if you can believe this, I actually called Comcast AGAIN, told the woman my situation. She said, she can't reverse the service back to my apt 20 for the next 3 days. I lost it,,it was too much for one person to handle. I became very, very sick. I said, calmly, please do what ever it takes to reverse my service. I am sick, housebound and rely on TV to get me through my days.
I cannot go 3 days without service. I explained I called a week ago to make these appointments accurately so I would NOT ever have to go without TV. She called back at 4:40pm and said she is working on it and will,do her best I had to go to my daughter's so I wouldn't have to sit in a quiet room and wait for Comcast to see if they can reinstate my TV I spent from 10:30am or 10:45am until 4:30 in the afternoon trying to settle something that was set up and confirmed last week. I feel completely abused by Comcast and would cancel my contract if there was another cable company in which to join. It's 4:08am. I have been sitting in a dark room since midnight. I will not have had TV service for 3 days and 3'nights IF on Friday, when I take my equipment to apt 401 I finally have TV service. There is no guarantee of anything where Comcast is concerned. I am completely dissatisfied with this company and the way I have been mistreated in the last 10 days.
I spend total of 13 1/2 hours speaking on the telephone with Comcast just to transfer my service from building C to building B. I took EVERY measure to assure my service would NOT be disrupted during my move. I have no idea what will,happen over the next 3 days. I do know I have a contract with Comcast to view television. I, however,,have NO TV service for 3 whole days. This is very poor service. I'd like to be contacted. I'd like to have my service reinstated and not interrupted again I would,like someone to speak to Kristin from Tennessee concerning appropriate customer service for your company. If Comcast stood behind their,commercials, I believe I deserve some kind of compensation for 10 days of stress, 13 1/2 hours of telephone time and the,loss of my TV for,3 days. Jason, gave me a $50 credit on this months bill. That was kind of him and he was respectful along with Kelly. I'd be happy to pay Comcast back the $50 to be able to watch Tv over the next few days and nights.
Since February 2015 i have had exposed wires coming from my box to my house. The tech came out late to fix a connection problem he removed the box that holds the wires that attaches to the house and ran a new line from the house to the street. he left my house wires exposed and told me that he would return the next day to re attach the box and lay the line. I have never seen nor heard from him again. I have called many time over the past 6 months with the same old story someone will call you back. I am now at the point where i have to go outside during bad weather and "wiggle" the wires that are exposed to get a signal.
I received a missed call 8/12/15 and called them back 8/14/15 to find out that the ticket has been closed and I have to start this all over again. This is what happened the last 3 time. I have even gone into one of the store fronts here in Jacksonville to try and set up an appointment but no someone has to call. At this point i hold Comcast responsible if anything happens to my son while cutting the grass, due to he has to move the 35+ feet of exposed wiring around to do so.
I do not know when I started having problems with my on demand because I hardly ever use I returned home from vacation on 07/10/2015. I tried to go on demand to watch a few TV shows that I had missed while on vacation. All I could get was an error message. I tried calling Comcast and all I could get was recordings that had no selection for my problems. I tried a few days later and did get a person that tried to send a refresh signal that did not work. The agent I spoke to suggested sending a tech. out, I do not remember how many days I had to wait but the on demand worked while the tech. was there and stopped working when he left. It took about two or three days to get another person on the phone. the same process in resolving my problems was used down to sending another tech out some days later.
To cut my complaint short, I am still having problems with my on demand and this Sunday (08-09-15) I had trouble watching a few regular cable channels. I have had three techs. come out and I am still having problems with the on demand and now sometimes with the regular cable channels. Every time I am able to get a person on line they tell me that they will credit my bill for the time lost but the problem will have to be corrected before crediting my bill, the credit sounds good but I would like to have my cable working correctly again. I enjoy watching my TV and would like to be able to do that again. I am now waiting on another tech. to come out again, this will make four (4).
I am ready to let Comcast go and find another cable company. I swore by Comcast, I have been with them for at least 10 years and when asked by other cable companies to switch I always said I was happy with Comcast, that has changed this last month. I am tired of calling, I am tired of technicians coming out and having the same problem a few hours after they leave. I hope someone can do something about this problem. I guess you say " why not leave if I am that unhappy?" believe me if this problem isn't corrected and my bill credited I will leave. Sophia (601-714-6268) day 8am to 5pm
I talked to a rep from Comcast today. I finally go an American on the phone that I could understand. In the past I have got people from other countries who I could not understand. I would ask them to repeat what they were saying until I would give up. Why do you not have Americans on your phones?
It is not just the experience, it is the quality of what was done and what was not done: My mother, E. Williams is a senior citizen of 87 years-old. She has had service with Comcast since the mid-80's. On more than a few occasions, I've had to confer with Comcast regarding billing and customer service. Her last bill was for $131 which was deducted from her checking account, the month before that, the bill was $91. If the payments are taken directly from her account there should not be any late fees. But the cost of service is too much and the enormous amounts for same service is ridiculous and unwarranted. Comcast has caused an elderly woman to be drastically overdrawn in her account and put her in financial stability in jeopardy due to your greed. You state that there are no other promos for her, a loyal customer. But I suggest that Comcast create a loyal customer base price for them and senior citizens. Secondly, I suggest that Comcast offer a forgiveness program and credit seniors incentives to remain with you. However, if it is more important for you to ignore them (seniors) and deliberately overcharge them, I suppose there is nothing else to do except to make sure this does not happen to my mother again by changing providers and placing the results of Comcast actions or in-action where it serves us best.
I do not have Comcast services at all. I have not for 6 years now. Comcast has put have red and orange markings on my front lawn to dig it up to put in cable. Neighbors across the street and others down the block have Comcast. I told the guys who were surveying that I did not want my lawn dug up for cable. They didn't respond. I will have a law suit against Comcast if my lawn is dug up. I am preparing to put my house on the market in a months time and I won't have my front lawn totally destroyed by being dug up. I expect a response by Monday.
I have been trying to get my bill corrected for over 2 months.. I reduced services because we didn't watch more tan 12 to 15 channels. I was told by Monique in " customer resolutions" on about May 17 my current bill should be $16.25. On line statement continued to show $37 and a few cents. Called back and Hyacinth Hall in "customer resolutions" gave me the $16.25 price and told me to pay that on line. I did on about that date, and my bill continues to show a balance of over $21. Ms. Hall told me in an e-mail my future bills would be $22.48 "plus taxes & fees."
I received an HD converter, which I was told by phone would be free. But the next bill charged me $10 for the converter, so I returned it. Then I was told it should be only $3. May 31 I received a confirmation that it had been received and would take two weeks to remove it from my bill. (Don't you have computers?) My current issue is the $21 balance and the $2.48 (not $3) for the converter. Not much money. Why don't you just tell the guy in the billing dept to take it off and we'll move on. I have bought a streaming device and an indoor antenna which give me everything I want to watch. So if you want my business fix the errors and show me on a new bill it's been done.
We need help. We have been trying since November to get our Comcast On Demand fixed. We have called, had several signals sent, had service men come to the home. The box has been replaced, a cable run from the box itself in the street, every signal sent, it’s been reset, service men each came back twice. After they leave the problem is not fixed, and we do not hear from you again. We have paid for a service we have not received for over six months now. We have done everything we can to resolve the problem. We have not been helped nor has anyone ever called us in response to calls to see the problem remedied. Why is this important? My wife has stage 4 cancer; she is at home and on treatment most of the time. Dozens of times we have wanted to watch an on demand movie, or show, hoping against hope it will work. We are tired of asking and requesting only to be forgotten.
I was having trouble with my internet service, and I called Comcast for an explanation of the problem. Your representative told me that services were down in my area and that it would be operational by midnight. However, it was not and a day had gone by and my internet was still not operable.
I called again and your representative said to me the package I have is too slow, basically, and I needed to upgrade to something else. I asked what the cost was and it was higher than I was presently paying. I specifically said no that is not helping me. I just need what I have to work properly. He put a manager on the phone, a foreign speaking gentleman and he stated to me the same thing.
I said again, that is not helping me because it will cost me more than I am paying now. No. I do not want that. I found out months later that it was added anyway and I was told I should have called and cancelled it. I said how can I cancel something I never ordered?
My services were changed without my permission and now I am being penalized and charged for it. It is not fair. I have the internet, obviously because I need it. I have called several times and spoke to several customer service people, still with no results. I was told to pay $17 dollars and some change by a certain date and this is what I done. Only to fine out later that person informed me incorrectly and the remainder of that amount was tacked onto my bill along with the cost of a service that I did not order.
What happened to pleasing and treating the customer fair and justly??
Poor customer service rude and racist east haven facility
Billing bait and switch signed up for 2yrs price up in one year they breach their contract yet charge early termination fee been a customer for 15 yrs tired of the lying switching
We have had NO service on 2 of our 3 boxes since August 1, 2018. I have called Weekly since then to have this fixed. Today is October 6, 2018. Still no service. Your ARE Thieves.
I'm a senior citizen and my wife and I enjoy TV as it's our only form of entertainment. Recently our DVR broke and I took it to the Comcast store for a new one. I did get a replacement but they informed me that my rate went up$10 per month. They said it was because of my promotion had expired. I asked the if I didn't bring in the broken DVR would my rate still be increased. They said no. I've had time think about this issue and I am very upset They raised my rate because I exchanged equipment. This is totally inappropriate, dishonest and very unethical....I've been with comcast for many years and have had several complaints about billing. Comcast has no programs for seniors. I'm on a fixed income and can't afford $185/month. In March of 2019, my agreement with comcast expires. At this point I will have to discontinue Comcast. Unless Comcast attitude and dishonesty changes, I will move on.. My next step is to inform NBC response, to investigate this issue. Hopefully they will make this issue public. I have also emailed all our friends and neighbors to be very careful in dealing with Comcast. I expect to have an immediate response from Comcast
Account #: 8771200600132647
Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated.
I don't need a commercial with a child NOT SPEAKING ENGLISH (Swahili) explaining to my kids why he can't learn to speak English living in our country.
Switched to xfi from regular comcast service.
Xfi not ready for Prime time
Have had 3 tech visits and have been to service center at least 3 times
I am on my 4th set-top box with dv r
I am on my third modem
Both in the last 2 weeks
Finally everything seemed to be working right for a while day
Until today when now 1/2 of my wife's recordings have disappeared
Dvr says 11% full and recordings gone
Try to change save settings and get xre-06027 error code
To whom it may concern,
We continue having issues with our internet and our cable signal, even after your tech came out and made “repairs.” Speaking of repairs, I thought you’d like to see how your technicians leave their finished work in my yard. Splice repair was made over a year ago (cable still not buried) and the technician threw their trash up in my yard. Technician that recently came out left his trash by the cable box in my yard as well; please see the pictures attached. I requested the cable be buried, but it’s still exposed. The trash is still in my yard. Considered upgrading our service to Xfinity, but I don’t have any positives to work off of. Id like these issues resolved.
Acct # 8495744041043546
You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket. This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened 8-1-18, at 6:22pm just south of the Dade-Broward County line on University Dr in Miami Gardens. He pissed off many drivers, just by the sound of horns blowing. He drives a small bucket truck, FL plate GBC 796, truck #15508. This complaint is also being sent to the other proper authorities. The photo is available upon request. This is not the only driver of yours that needs to obey the traffic laws. Get control of your fleet - NOW!
I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it
I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it
I am trying to get my aunt's phone service back on and no one will talk to me. My phone number is 812-522-4592, She is blind, 97, lives alone and her medic alert necklace does not work unless the phone works.
My Mother has comcast and her bill went up 7% from last month for her land line. I spent 38 minutes with customer service (what a joke) only to he hung up on. Next I tried a live chat, I finally gave up. I'm on hold currently with the loyalty department. HEY COMCAST. ever wonder why cell are so popular? YOUR SERVICE SUCKS. Time to file a complaint with BBB.
i am seriously considering cancelling Comcast as you are going up on my bill from 173$ to 233$i w would like to talk to someone in America who can help me Your rep told me you couldn't work with me until I received a bill for the new amount. Don't expect to hear from
you but wanted to express my opinion
AT&T Sportsnet and all other sport channel are unavailable to view thru Xfinity Stream. As much money as I we pay for service we should be able to view the sport(s) channel(s). I've contacted AT&T and was informed that it's up to my TV Provider Comcast/Xfinity to give the customers access to sports channels. Come On......
I had a guaranteed appointment this morning 7/5 with a Comcast rep who was supposed to arrive between 10-12:00. I received 2 automated calls confirming appointment. I waited while on vacation for 105 minutes expecting their representative to show up. At 11:45, without previously contacting me, I received a text that my new “guaranteed” appointment was now 7/6 between 3-5:00. I called their customer service who responded there was really nothing they could do to get someone out today to accommodate my schedule and sometime things happen. So unacceptable.
I have been a Comcast customer for over 20 years. I had no complaints, but as of May 4, in which I payed my last bill with my checking acct. and you have always excepted this, on June 4, I was declined and I was told it was Comcast problem with me and some other people. they said they would fix it and it would be a few days, I pay everything with this checking acct., and never had a problem. well the problem was not fixed. I tried to pay yesterday July 3rd and the same thing happened again, nothing was fixed. I will go and pay tomorrow at Adventure , but if this problem still exists , I will then switch my cable company. Maybe Comcast doesnt care because I am one person. but I dont think you would like to lose business of any kind. I am very disappointed in Comcast. plus one of your Supervisors were suppose to call me back , they never did, his name Jefferson Silver. I hope you can resolve this matter. so I can continue to be with Comcast. Thank you for your time in this matter. Sincerely Gayle Neveloff
I'm very disappointed at the level of care and concern I received from your company!!!!! I've been a value customer with your company for a couple of years!! I've always made my payments and to be treated in this matter has definitely made this experience undeserving! my account number is 8771400510167879 and if you look at my account you'll see we've always paid our bill. Just starting with year alone payments made was 01/07/18 $232.43, 02/0218 $232.43, 03/02/18 $236.21, 03/16/18 $236.21, 04/14/18 $206.54....
Now in March you notice I made two payments...Plus I decided to add two additional camera to the two I already had. I set up the instillation date 03/17/18 between 8 and 11am however when they never showed up I called and was informed it was never scheduled, because I'm a valued customer. The installation fee and the cost of the camera will be waived. I spoke with Gabriella id# 187, I spoke Alex on April 30th. 2018. They both saw in the notes that the camera and installation fee will be waived. As of May 9th my bill has gotten to $677.08 and there is a list of six cameras on my account, and I've only ordered two. June 6th the bill jumped to $880.88. When I called May 25th I spoke with Chantel I asked to speak to a supervisor Katrina #1009060. She informed me that they will move all false chargers on my account, but she had to transfer to customer solution Joey #5080. I was informed that I will have $441.51 credited to my account. However on June 23rd I spoke Kamani #1947228, she transferred me to her supervisor Delano #12948, he informed me that my bill jumped to $1,000 in May, and i had a choice to make a payment or loose my service. As a valued customer how can i be charged a $1,000 and all i have is internet, cable, and security. This is the most unheard of outrages false chargers I've ever seen in cable business.
tv cable out only local channels comcast have their off the hook. NO customer service at all. I will be calling billing for a refund for however many days we go without the service we are paying for.
This is the second time we have tried to get Comcast. WE CANCELED AGAIN TODAY. Each time Comcast came out they said we needed a cable connected to our house. After the first person from Comcast comes out, WEEKS go by and nothing happens, no one calls. I have had to call Comcast many times to get a report as to when we would get service.. I've spoken with a "Doug" once and have called him several times since June 5th and he does not return my calls. As far as I know, nothing has been done and it looks like Comcast does not want our business. .
Your Customer Service is awful.l
I have been waiting for 2 months to have my cable put in the ground since it was damaged by the winter. It is laying across my and my neighbors yard. The dig safe and tv flags have been up for weeks, I have called repeatedly and have been told they will call you or be out tomorrow. No calls, no repairs. Time to mow the lawn and we are unable. I have reached my breaking point and will have no option but to cancel comcast. I have been a customer for over 20 years but unless I get a response i will have to cancel.
MY SERVICE WAS CUT OFF 24HRS BEFORE I WAS SUPPOSE TO MOVE. I CALLED AND SPOKE WITH SOME ONE AND THEY SAID I NEEDED A TECH TO COME OUT AND FIX THE ISSUE. WHICH WAS NO CHANNELS WAS WORKINH. I WAS SCHEDULED FOR SERVICE TECH TODAY 04/19/2018 FOR MY TRANSFER TO MY NEW PLACE. I HAVE BEEN WITH OUT SERVICE FOR OVER 1 WEEK! THE TECH LIED AND SAID HE CAME TO MY HOUSE, WHICH HE NEVER SHOWED UP OR LEFT A SERVICETICKET ON MY DOOR. HE DID NOT ANSWER THE PHONE WHEN I CALLED HIM EITHER. IM STILL WITH OUT SERVICE!!!!!!!
ongoing internet connectivity issues, have had technicians out, tickets created and when no one comes to fix i call in and find out ticket was marked resolved.
tired of the run around taking my business elsewhere
My complaint is d Gunn talks way to much I turn the tv to another station when starts babbling
when I originally signed up the young man on the phone offered me certain channels ..I told him the price that would fit my budget which was agreed and he told me that he could help me now .. I don't know if he was trying to meet his quota or what but the simple channels I wanted I did not receive . then the channels that I was receiving never worked properly. they either stuttered or the continued to blinked out. I have contacted you all since day one about this . I hve spoke to numerous people and all they could do is offer me another plan that would absolutely not fit my budget. I am soo not satisfied ..because the channels I have are not showing so the option I'm faced with are that to cancel the little channels I do have with you all ands just keep the internet service or to continue services with you all which are horrible and even if choose to get another plan whos to say you all will even honor that agreement either. I have a 9 year old kid here who simply like TBS and the WE channels for some her favorite shows and that's what I was promised and did not receive. and the simple channels that we do have don't and wont even work ...I am sooooo not a happy customer .I feel duped, and cheated ;
We experienced a severe winter storm last Wed. (March 7) in which the wires for our cable service was pulled away from the house by falling trees.
My daughter first called Comcast on Sat. (March 11) to report this and request repair. She was told to expect a service call on Sunday before noon. When no one showed up on Sunday, she called again at 3:30 to inquire and was told to wait for the end of the day for crew to arrive. We heard nothing from Comcast for 3 days, so I called again on Wed. March 14 and was told the someone would positively be here by 10 pm. Again, no one came and no one attempted to contact us to explain why. I called again today and was told that someone may be out tomorrow - (I'm not holding my breath)!
I pay Comcast almost $300 a month on an automatic payment plan. I do not feel like a valued customer and will be contacting Verizon expecting their service could not be worse then you have provided.
I spoke with Denise in retention (escalations) customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. I could not believe that this was a customer service manager, even if she may have been having a bad/off day. The error was on the part of Comcast. She acknowledged the issue in a mechanical/dismissive type response, letting me know that she took care of the issue. The sentiment throughout the conversation was one of frustration, rather than have understanding/consideration for an upset customer. I never once felt a genuine concern/care from this rep. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. I have called/deal with many companies on a daily basis. I have had great integrations with Comcast and received genuine care/concern and a feeling that the person "actually wants to assist me". Comcast needs to review the call. I ended the call on/about 12:47 pm PST. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded.
In October of 2017 I relocated to the Augusta Georgia area for a new job. I rented a trailer there until I moved my family into a new construction house on February 9th of 2018. While in the trailer I had Comcast installed for my cable provider. I specifically told them no contract due to my short time at the residence. Some where along the line, this got changed to a one year contract. I of course did not realize this until I called to cancel the service. I was told they could do a serviceability request ticket for my new address I agreed to this and called back on Monday after the weekend. I was told it would take three to five business days to complete. I called back on Thursday and after about 30 minutes on hold I was told the ticket had not been resolved and it would be escalated and I could call back on Friday. On Friday I called at lunch time and after spending much time on the phone with an Indian sounding man who's English was not horrible but not great either, he told me he could not find a ticket and he would write another ticket., I said how is this possible? He said since I did not have the actual ticket number with me he couldn't help. I told him you have my account, my old address my new address even my damned social security number but it's my fault you can't find a ticket you're group wrote!!! I also told him my other neighbors in the new neighborhood had already been through this and at this time there was no service to the area. He still tried to get me to do another ticket. He also said that even if there was no service I would be responsible for an early termination fee. I told him I would never recommend his company to anyone in fact I will actively promote a negative viewpoint to people. I still cancelled the service I mean why would I pay for a service that I was not getting? Since this is how Comcast chooses to treat the customer, I will never ever be in need of their services again. As I am a very talkative person, I'm sure I'll find time to inform all the new home buyers in the neighborhood. If you're service is consistently this poor others will be doing the same as I. Soon you'll be having team building meetings trying to figure out why sales are dropping. I'm certain at best I'll receive a canned email response expressing regret about my experience but there will be no real effort to right the wrong.
Cable workers while installing new cable on my property at 4444
Galbrath Drive, Sacramento, California broke my sprinkler which is located in direct line where the massive hole was dug.
I want it fixed before I have to start watering my lawn. I can be reached at 1 916-515-9489. Thank you
I had Comcast install 5 security cameras on my home, the camera wire is so low to the ground my neighbor came and cut the wire to sat me up for a home invasion. I never leave home and someone in the neighbor hood told me. one window the camera was installed in front of the window, that window is not being monitored at all. I'm using my old camera system to monitor that window until my appointment date. I have made an appointment to get the cameras reinstalled. I'm a widow living alone. The installer kept asking to use the bathroom, I told him that Mc Donald's is down the street. Another installer told me he has to see all of my sensors it's mandatory with the company, I told him NO. they can't and he can't demand to see anything in my home. Why do Comcast hire jackleg thieves to install their equipment? My daughters house was broken into the day after Comcast installed her cable in her home.
my complaint is about my Comcast bill I call to inform them that my bill was to much this month , I have been recently having the problems and everytime I call Comcast I have a hard time and they give me stress . My recent problem was about my bill and I had to cut it off and I had to pay but a month after I put it on and this person I had talk to said this would be my new packet that it fits my request and my financial needs My recent bill did not follow what he sad my bill was double and I couldnot belive it that I only have basic cable and basic internet that barely works .\
please contact me @
Why are the Xfinity commercials on WTXFH sooo loud? It only on that station that it’s like that and all the other commercials are normal.
I’ve called about this and it just goes on and on.
Second time writing this because it wouldn't take it the first time - I have several complaints but will limit it to only one.
On Christmas Eve, I called because the battery on my Home Security System was dead - I could not find where the battery was. The person I spoke with was unable to help me - so I just left it until yesterday when I went into the Comcast store (located in the dumbest place - next to the Secretary of State driving facility - no parking) and was told there by one of your employees that a technician had to come to the home because the batteries are special and they need to replace them. I came home, called Comcast again, was told that I am to replace the batteries myself but because of the misinformation I was given and trouble I was having since I had not been shown there were even batteries in the unit, when the Tech came and after he had replaced the batteries, I was to call in and ask for the $60 charge to be removed. It would be a one time only deal. I was perfectly fine with that. After he came this morning, and actually showed me where the batteries were and how to get the face off the unit, I called and the person I spoke with (who, by the way has very poor English), told me it couldn't be done. I asked to speak to a supervisor and was given the run around again by this same individual and I told her I would wait. She came back and told me she would transfer me to someone else. She did so, to another person who didn't speak English any better than she did, and she argued with me that the charge could not be removed. I told her I was not paying the $60 because I was told to ask for it to be removed on a one time basis and finally hung up on her. Granted that may not be the most professional behavior but I don't think arguing with the customer is professional either. I am not paying the $60 so I don't care how you get it off my invoice because I was told I could have a one time removal.
I called back when I knew it would be a different shift and that person was so very helpful and even told me there was a notation on my file to credit my account for the $60 - those two women I spoke with earlier were totally unprofessional.
I had service at 3002 Lawndale Drive Crwfordsville Ind 47933 with xfinity with a two year contract, but when we were attempting to move our service, after numerous phone calls & the time of move approaching quickly, I was told xfinity could not provide us service, I gave them a disconnect date for service & was told I would not pay early disconnect fee since they couldn't provide us service. I recently receive a bill for early disconnection fee, so I called & questioned charge, I told a supervisor would get back with me after all information was reviewed. I did not hear from anyone so today I called & the first gentlemen I spoke to said I would have to pay the penalty for early disconnect again explained I was told it would be waived due to service was not provided at our new home address, I ask to speak with a supervisor after holding for 18 minutes Elizabeth said she had no authority & told me I owed the money since I broke the 2 year contract, I feel I shouldn't be charged as I was told I wouldn't owe anything then I get a bill in the mail when I try & call I truly feel no one really cared about my concern, nor did anyone return my call as promised, my claim number was 044514907. We were very satisfied with your service & had every intention of moving service until we were notified no service was available in our area, I am very disappointed in the resolution of my concern, My phone number is 765-894-3828, email is firstname.lastname@example.org.
Had to go through 3 people to get an appt scheduled when I had a ticket number already. Had to do this because Comcast took my wife off the account as an authorized user on the account. To top that off they could not talk to me correctly with the last one using Mr David instead of David or Mr Karling. Had to verify account information numerous times willing to bet it was a call center outside the USA!
Have been having problems with phone and internet for about 2 weeks now. I had to sit in the phone for 2 hours the first time! Then again the same week. Now today an employee of our beloved comcast shows up to do work in the apartment below is and as of 830 a.m. on thanksgiving no less and a full dinner planned here I have no cable service either! The guy disconnected our service and after more than 4 hrs on the phone all I got was in sorry.. a credit and a 2 day wait to restore service that should be on right now! Is this the type of employee comcast hires? One who causes damage and inconvenience and tells us a have to wait to have it fixed?! Unacceptable Comcast!
The local weather channel (101) in Westmorland county Pa., seems to have been discontinued in our locality. We have loved this service for years, and was very reliable. We are Very disappointed being our cable bill is over 260.00 dollars per month. We hope your management will reconsider to refurnish this option to our cable access.
Thank You for giving us this opportunity to file a complaint.
Robert & Karen Milko
The channel 245, weather scan, in my area (Danvers, Ma.) has been removed from my line-up. I think this is a bad move on Comcast , myself and all my friends, family and customers go to this channel to get the local weather. It gives us the week, day and hour for forecast.
When you watch the weather channel 47, you have to watch the bottom along with all the noise of people above, speaking on other subjects.
I just want the weather in my area.
I hope you bring weather scan back (245), I miss it a lot. this was 1 reason I stayed with Comcast instead of switching to another provider.
So disappointed not to have 245, weather scan channel
the ability to get to an agent is the worst ever having to go through the computer operator to get to an agent is poor on your part of which we pay hundreds that is more enough to have you have a live person answer the phones................having many issues with cable and the on demand which is a tech problem..your foreigners who are supposed to be on line techs are stupid and you charge to much money for poor service in fixing your lack.........
Had to finally leave. The cusomer (no) service department is the very worst I have seen. After you go throught the maze with height weight color hair dob social security number address state zip You get to state your complaint. The person says you need to talk to a different department. That person answrs the phone and asks you height weight color of hair d.o.b socicial security number.....really? I left and went with a slower, less efficient company but they have stuck with the exact same charge to me as originally quoted but in the end I would rather have a lesser product and be with a cutomer without all the fake charges.. by the way, they did not ask my hair color.
The customer support schedule an appointment for
20 Oct 2017 @1to 3 pm for a
Onsite visit sie to the intermittent going issue
On the same date at 130pm i contacted the customer service line an i was informed that the apoitment was cancelled with out any explanation
My account number 8771 20 063 0473920, I did have service for tv and internet, a lady called me and offer me triple service including tv, internet and phone service at good price, she assured me that my cellular will be included, and Comcast will call my phone company to do the transfer, my phone company still charging me for the service, so I went to Comcast to ask why they didn't transfer my account and Comcast is charging for the tree services, they told me that they are going to put me back on my old contract, I would like to know my position with you, I will appreciate your respond to clarified my situation. Thank you for your service.
For those of us in St Augustine and were affected by hurricane Irma we expected to be without electricity for a period of time and our cable service. We were fortunate in our neighborhood to get our power back in less than 24 hrs. For those of us who have Comcast (which are most) it has been a completely different story. Others subdivisions around us had their service restored soon after the power came back on in my neighborhood it’s now been 10days. Many have called Comcast only to speak to someone from another country who has told everyone who has call a specific date and time, which by the way is always 7 PM something i.e.. 7:10, 7:20 & 7:18. Of course those dates and bogus times came and went. I feel it is an insult to me and the others to give such false information!! SHAME ON COMCAST!! Would this be expectable behavior to you if you were in a similar situation? To put it in simple English, if they don't have an ETA then they should not be giving one.
The real problem as it turns out is multiple cable lines that are down in our neighborhood. My husband was told by a nice young man that works in the field for Comcast that yes they are aware of the issue but that Comcast runs on a skeleton crew most of the year and when there is a disaster they outsource the work. He also stated that there is NO ETA for when this particular issue will be resolved. Meanwhile, you might want to know that some of your paying customers are thinking of dropping your service and going with another service, myself included.
I worked from home 50% of the time so it is important to me that I have reliable internet service. Let me tell about some of your other customers in the neighborhood. My dear friend and neighbor has stage 4 cancer. She is often too weak to do much of anything, watching TV takes her mind off of the pain she is experiencing it's a small thing but gives her some comfort.
We are a small community of people that matter and deserve better than we'll credit your account for the inconvenience.
Our service is under my husbands name John Schneider. His email is email@example.com and Comcast ID is: John-Schneider@comcast.net
I reached out to Comcast on 9/5/17 to ask for a letter that states that I have successfully closed my account and have a zero balance. I needed this letter to have today's date on it. This letter was requested by an apartment leasing office. In order to secure residency I needed to show that I no longer had service with Comcast and that I did not have service between the months of May 2017-Present. I was told that a manager would call me with the hour to assist with my request. That never happened. Then I called back and was told by a representative that I would receive an email with the information I needed within 6 hours. That never happened. So then I called back the following morning and was told by another representative that I would receive that letter/email within 3 hours. Again, that did not happen. So on my lunch break I called Comcast yet again, only to be hung up on twice. Then the representative that I spoke to tried to transfer me to the collections department, because he said they would get the email out to me today, and we were disconnected. So, I called back yet another time. I spoke with yet another representative that told me the other representatives must have been new hires and did not know what they were talking about and that I cannot get an email, but get a letter mailed out to my home in 10 days!!! I said this is UNACCEPTABLE!!! Because I was told that I would get my letter in the email on more than one occasion by 3 different representatives, I feel as though this should have been taken care of. I do not understand why I have to jump through so many hoops to get a damn letter!! I am extremely pissed by this whole thing. I needed my letter yesterday!!
I've been having billing problems since I renewed service but this is the last straw I had a service guy sent out to my home on August 11, 2017 and was explained that if the issue was my TV or damage to wiring on my behalf there would be a $60 charge BUT IF IT WAS EQUIPMENT RELATED there would be none. The guy ending up changing the box and told me there was nothing to sign because the visit was equipment related. I just received the bill with the $60 in home visit charge. I called customer service and the guy tells me I have to pay the whole bill and wait on the outcome of the ticket he opened. There is no way I have to be held responsible for an error in coding by your tech. We live on a S.S. income and I don't have an extra $60 laying around to pay. Then he went a step further and tells me if I don't pay it in full you are going to impose a late fee. I need this taking care of before the 15 of September because that is when my payment is due Account # is 8495-75-380-1832535 and I can be contacted at 347-640-9675 my name is Bonnibell Colon
Our Customer at firstname.lastname@example.org is PRETENDING to be YAHOO & sending EMAILS to YAHOO CUSTOMERS THAT they have REQUESTED TO DELETE THEIR ACCOUNT IN TWO (2) WORKING DAYS UNLESS YOU LOG INTO YOUR ACCOUNT THROUGH A LINK GOING TO THEM WITH ALL OF YOUR INFORMATION!!!
DOES COMCAST APPROVE OF THESE SCAMS??? IS COMCAST PART OF THESE SCAMS??? THEN WHY IS IT ALWAYS COMCAST CUSTOMERS THAT TRY THESE CRIMINAL ACTIVITIES???? IF YOU SEND ME YOUR EMAIL ADDRESS I WILL FORWARD YOU THIS EMAIL!!! ANYWAY YOU HAVE THE INFORMATION & IT MAY BE A COMCAST EMPLOYEE OF A COMCAST DEPARTMENT TO GENERATE INCOME!!!
Eric K. Meredith
Comcast is the worst cable company on the planet. Service is horrible. That's all I have to say.
Someone is making small payments on my account and I have made Comcast aware of it. But nothing is being done . I was given a ticket number(039484707) for an investigation to be done, fore every time I speak to and agent in the Billing Department or Solution Department, all I am getting is that the investigation is on going. Because of these unauthorized payments are being made I have a credit of $43.49 this is not mine. I can't make my regular payment because of this credit.
I do need some help with this. Now when I call I ask to speak to a supervisor I'm told their all busy and I will receive a call at the end of the day and it never happen. I am a long time customer and I do enjoy comcast service , but I am so disappoint. I feel I need to take this matter further, because there is some inside misuse of customer accounts is happening , (I know it being done to me). I need this $43.49 credit removed from my account so I can make my regular payment. Please look into this matter.
In reference to account# 8495751010629759, I started a phone call to Xfinity cable to troubleshoot service at approximately 10:30am EST on 12/4/2016 and ended the call at 11:31am EST and had the most frustrating experience with a satellite office in India. In speaking with (Jade ID#103066) and (Jay ID# 89381) for 1 hour, I unsuccessfully attempted to resolve 2 issues: 1) receive the devices that were originally ordered as I only received a secondary cable device in mail; & 2) troubleshoot the cable device that I received in the mail a week ago.
They were incompetent, communicated inaccurate information, and lied over the phone to me (please review phone conversation). At the end of the call, Jade never processed an order to deliver the remaining devices that I originally ordered online. However, while on the phone with Jade and Jay for one hour, my wife decided to call the Comcast main number and was routed to a satellite office in Mexico. The agent in Mexico resolved our issue in 19 minutes before we ended the call with Jade and Jay and she was most polite.
Not only did I waist an hour of my time with your Indian satellite office, I didn't attain any value or agreeable outcome from the call. What's more, when my wife asked for an email to submit a written complaint, we were refused an email or website and only provided with a mailing address. I found this website to formally submit that complaint with a simple search engine query. I respectfully request a review of the account and experience, a credit to my account for the period which we have had no service, and an apology.
My Huntington Learning Center has been negatively impacted by extremely poor Comcast service for about a month. We have our phones connected to their service and a day does not go by when the service goes down and both our phones and computers are inoperable. Comcast has said it has to do with their outside signal. Really does not matter to me what the issue is if it is not fixed. Should not offer the service if it is not going to be the reliable service that they claimed it to be when I purchased it. For me it is real simple at this point. Either the service is fixed by Thursday permanently, or we will move on to one of their more reliable competitors.
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