Cabela's Customer Service
Rated 1.57 of 5 Stars
Based on 42 Complaints

Contact Cabela's Corporate

Toll free phone number: 308-254-5505

Cabelas Inc., www.cabelas.com is a marketer and speciality retail chain. Everything to do with hunting, fishing, camping and sports related recreation is sold by catalog, online and at one of their 60 locations. Cabelas is publicly traded on the NYSE:CAB and is based in Sidney, Nebraska. Revenues for 2014 were reported as US 3.6 billion and employees for the same year were over 2014.

If you have a problem with service or products at Cabelas you may call 1-800-237-4444 or 1-877-753-6940. At the bottom of the home page you will find a ‘CAB Support ID’ that is provided to expedite your customer support process. If you would like to send a postal communication to the CEO, Thomas Millner you need to address it to him at, 1 Cabelas Drive, Sidney, NE 69162-3028.

Started as a catalog business at the kitchen table of Dick and Mary Cabela in 1961, the business has grown into the ‘world’s foremost outfitter’ and a “dream come true”. Social presence may be found on Facebook, Twitter, Instagram and YouTube.


Experienced poor service? File a complaint here!

Cabela's Contact Information

Report complaints to corporate and get satisfaction

  • Cabela's headquarters address

    • 1 Cabela Drive
    • Sidney
    • NE 69160
    • United States
  • Company website

  • 1-800 phone number

    308-254-5505
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

Browse reviews of other Retail Stores



Top Cabela's Complaints

Browse more than 42 reviews submitted so far

20

I purchased a pair of Walker electronic hearing protectors for $119.99. I then found the exact brand and model online at Walmart for only $65.99. I could understand if the price was within a few dollars but $54.00 is robbery to me. This doesn’t even take into account the difference in sales tax. I will be sure to check Cabela’s competition before making another purchase there. To be sure these hearing protectors are going back to Cabela’s tomorrow. I suggest that Cabela’s issue masks to their check out department personnel. At least I would know I am being robbed!

20

At the beginning of June i bought 2 walkters razor slim muff, they shipped one out of two and billed me for both (short ship). The customer service advised me that they are obsolete and they cannot resend me one, so I ask refund and RMA . they gave me one refund , we are now July 12 and I’m still waiting for refund ? I’ve called four times to customer service and they just don’t seem to care. I asked to speak with a manager and guess what , they call you back to their convenience which would be 1-2 days ? service is non existing and they are refusing to pay me back , its disappointing to see this. if i could give a minus i would. please don't buy on line from cabela's its more trouble than what its worth

20

I was just trying to purchase a pistol at your SUnPRAIRIE wli store and at the same time my son was purchasing a $2000 rifle and I was purchasing a $900 Kimber pistol when I went to fill out the paperwork the fire manager was extremely rude when I made a mistake on the first paper I tried to fill out he kept repeating himself rudely he gave me a new sheet of paper and I asked if my wife could help me fill it out so it was clear for him And I messed up the second paper he upset me to the point that I did tell him to fuck off and walk out the store it takes a lot to upset me I hope you find a new position for him because he is not manager Quality maybe stock boy

20

The Lacey Cabela's could be making money hand over fist but, the management here is terrible and customer service is a joke. Employees at the scope counter no nothing on scopes. The gun department employees are lazy, rude, morons. Wait times are so bad you can drive fifty miles away to a competitor and have your purchases and be back home before you would even be seen at this Cabela's gun department. I and many others will never shop at a Bass Pro or Cabela's again because of the experience at this store.

20

I ordered 2 scotty locks #30265 . I received 2 #30266 .I called last friday . Jeff Fiebelkorn said he would have to send the problem off to the powersport dept . This would be at least monday before I heard back . Nothing on monday . I email him tuesday and he wants pictures now . This is your expert . I sent him the product numbers . Now he finally says he will send me a return label . This only came after i said I was going to put in a complaint . Now he says I will not be shipped the parts I ordered until the wrong parts that were shipped to me were back in their warehouse . I am on holidays and cannot go because I need these anchor locks . I even tried to exchange the parts in your Nanaimo store , but of course there weren't the right parts there either . I want the parts shipped now so I can go on what's left of my holiday . Terrible customer service . How are you going to right this

20

Hi, I have been using Cabela's Pro Line Mono for years and have gotten many fellow fishermen introduced to it. My fishing buddy and I went to the store in Hoffman Estates, IL yesterday looking to pick up some needed and the usual things that we don't need but purchase anyway. What we found was that since the Bass Pro Shops involvement there is no longer Pro Line Mono, limited or no stock on the many soft plastic baits that we have used for years, no Bargan Cave. In past years I have spent $50-$100 each trip to that store and yesterday I walked out having spent $6. Needless to say my buddy and I were very disappointed with what has happened to this store since BPS got involved.
Sincerely,
Tom Harazin

20

I just bought a pair of flannel red head blue jeans (sku# 005077239 ) The front zipper is only 4 1/2 inch long a little to short. Other blue jeans I have the zipper are 5 1/2 to 6 1/2/ inches long. Whoever makes these have them put a full size zipper in them! I will never buy any more clothes from your stores unless this is fixed.

20

porque me sale esto:acceso denegado

20

Have a Cabelas 1 horse #22 grinder. Lifetime warranty. Capacitor failed. Weston is the company that made the grinder. Cabelas branded it. When Cabelas canceled their contract with Weston . Weston quit making parts for the grinder. No capacitors to be had. Life time warranty? No parts. Jim and Dick Cabelas would never approve of this. So Johnny Morris you have lost a loyal customer. No more Cabelas or Bass Pro for me. That is the problem with this world today. No one is help accountable. Lie steal and cheat. Girl from Cabelas customer service wanted me to buy a new grinder. I laughed at her. She was so stupid she didn't know why!!!! Things are changing for the worse with Cabelas and Bass Pro. They are so big now they don't care. Take it or leave it. I will be leaving it. Plenty of great on line stores with great cudtomers service. I am sorry Jim and Dick, under your ownership Cabelas was the best, now your in the basement. I am going to spend my money, but it won't be at Johnny Morris's stores.

Sincerely yours Kirk

20

Cabela's at Union Gap Washington apparently lack skills in processing on line digital gifts. On first occasion it took about 35 minutes and three cashiers and a manager to execute a $100.00 digital gift, This was in Jan (a Christmas gift from daughters), stood in line forever as other customers waited. Then again on 20th of Oct I attempted to use another after using it without hazel on 19th, and two cashiers and a manager could not make it work for the balance I had, I ended up putting the purchase on my Cabela's card and certainly irritated other customers in line.

My complain is that two wonderful gifts from my daughters were each turned into very frustrating visits to the union Gap WA Cabela's. I have be a club member since 2012 and this should not happen!

20

Twice I have been given Cabela's digital (computer generated) gift cards of $100.00, once last Christmas and recently on my birthday in Sep. When attempting to use the first one just after the new year I spent 35 minutes in-line as clerks/cashiers and managers attempted to make it work, embarrassing and frustrating to me and others. Recently, I again brought my digital $100.00 card from my daughters in and on the 19th of Oct and all went smoothly, and I spent just over half. The next day (20 Oct) I returned to use the rest of the allocated monies and again cashiers, (2 of them) could not make it work, nor could a manager. Again this was most frustrating and embarrassing as folks in line were not happy with me. Finally I put my purchases on my Cable's Credit card.

I'm a good customer of Cabela's in Union Gap Washington and a member of Cabela's Club and hold a Visa card issued by Cabela's. I'm reconsidering those associations as on two recent occasions Cabela's,Union Gap Wa., has turned pleasant holidays into frustrating experiences do to untrained employees and management at the Union Gap store.

Martin L. Pitt
Cabela Club Member since 2012
e-mail mjp43@live.com. Cell phone 301-775-9231/Home line 509-575-1791

20

Your zippers on your light weight cargo pants are too short . They are only six inches long normal zippers are eight inches long .you almost have to drop your pants to take a leak.A guy with a short pecker is going to be in trouble.please check into this next time I come shopping I'm going to bring my tape measure with me.

20

My friend and I went to Cabela's on Broad ST. Richmond VA. today. We looked around and several employees offered to help us. This was great.
We shopped about 45 minutes and finally got ready to leave. We had 8-10 boxes of ammo to pay for. We approached registers and only one was
open. It was backed up with 8-10 customers. We waited and waited. One employee approached us and asked if we wanted to save 30%. I told him I already had Cabela's black card. I asked him if he could get someone to open another register. He said he did not have that power. The lady behind
me asked why he could not get on phone and get someone. He just walked off. We waited 5- 10 more minutes and got tired of waiting in line put ammo down and left. I do not understand why you have 10 or more people on floor and no one to check you out. I hop you can improve this or I
will be shopping somewhere else in the future
George Williams
85 Restful Acres Ln
Farmville, VA 23901.

80

I use to love going shopping in your store But you change things up. Like the women’s clothing. I am Not a young women and all your jeans are geared for younger ladies , girls with skinny legs. I use to buy your Cabela’s jeans and you don’t carry them. And the women department has gotten a lot smaller. No fun at all. There is a lot more men then ladies clothes. Not fair. Please bring more jeans back made for ladies who don’t have really skinny legs. And more tops please. Thank you

20

I was placing an order and the girl asked how to spell San Diego and what state it was in and I said you’re kidding and she hung up I ordered stuff for Christmas and the guy wasn’t very competent well that was OK but now this

20

Ordered a clock 3 times and 3 times it arrived damaged. I can see once, yes it happens. Twice is ridiculous, but three times is off the charts incredibly poor service. And yes, the clocks have been returned, so please don't give me your return instructions.
Shopped at Cabelas even before it came to Billings. Pretty much done with Cabelas - you need to have some kind of quality control.

20

Went to Cabela's Outpost in Saginaw, Michigan with my mother-in-law to get a price adjustment on a blind chair that just went on sale. Brought chair today because 3 days ago she brought in her receipt and was told she had to bring the chair back too. Today she was told that she couldn't get the price adjustment because it was outside of 7 days. The manager came over and was literally yelling at and talking down to my mother-in-law. I told him that he was behaving rudely. He then told me to leave the store and that I was banned from returning. I and my family will never shop Cabela's again.

60

I like Cabela's (which is why I shop there) but the checkout process is so ridiculously slow, every time I visit, no matter what day of the week or how many customers are in lines to check out. Like everyone else, I am busy, especially on weekdays, and I don't care to be hit up with question after question (age - at least when buying ammunition, which is fine - but then phone number, using a Cabela's card, want to give to this and/or that charity, on and on) even though I was obviously paying with cash as is my habit. I half expected the checker to ask if I'd called my mother today or voted in the election.

20

We went to buy ammo and someone put a box in the wrong spot so of course we grab it, but we were at the correct shelf for the one we needed. I hear that cashiers should ask if we got right ammo cause we can't return it, we didn't know that till we took it back to exchange it. We never had this happen and I feel like the store should be held responsible, that was $30.00 that we didn't have to waste.

20

I have been writing to Cabela's since 2012. I am in Africa and obviously the USA site doesn't like my VPN (I presume it is blocked state side) an easy fix to un block. As a result I can view all pages, add to cart save wish list, create my account - but not check out, ever. Since 2012 I have created an incident report, that I cannot pay for my order and check out [Incident: 160822-000939] because I get this. Access Denied - You don't have permission to access http://www.cabelas.com/shop/checkout/basket/view on this server. Reference #18.35a3c129.1471975901.4f0ec0d. After 4 years of messages complaints asking, I get todays latest response.

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, please reply to this e-mail and we will be happy to assist further. Thank you for allowing us to be of service to you. Thank you for your inquiry. When placing your online order the system requires your name and billing address match your bank statements. The system should accept your order when the information matches your bank. We do not accept Pay Pal. If you still have problems you may want to contact your bank to let them know you are placing an Internet order. We hope this information is helpful to you.

You may contact us at:

Phone: 800-237-4444 (US and Canada only)
Phone: 308-234-5555 (International)
Fax: 308-254-6745
e-mail: customer.service@cabelas.com

So their response was not only in accurate it was point less and I doubt you even took the time to read the thread. Perhaps you should read the thread (I have sent this thread since 2012) and take the time to respond correctly. I am once again disappointed, initially on your website and co, and secondly now on your lack of any resemblance of a response.

20

I started ordering 100 custom caps from your corp. special order group over a month ago and I needed the caps for an annual meeting. I had to have them by the end of April. As of today your employee Hailee March is telling me that you can't deliver on time and she is asking me for the fourth time how many hats I want. This person is totally incompetent taking days to respond to questions about my order status. It is now too late to order from another source and I am pissed! You get zero stars and all the bad publicity.

40

About 15 years ago I bought a pair of winter boots, Cabela 9705 80011120 13 EE, Back then I wore them twice for about a week, 3 different years, in Colorado. I did not use them for about 12 years and were stored in my closet. I went to use them again and the soles are falling off. You can take the treads off with your finger.

60

I do not have a Cabela's near where I live and I enjoy the opportunity to shop there when I can. Today was my first terrible experience with Cabela's. I was in Edmonton with my wife and youngest daughter that had a doctor's appointment and we went to the store on Current Dr NW on our way home. We were shopping mainly for summer clothing, and because my wife is going through cancer, she would often have to take breaks and sit in your beautiful front entrance while my daughter and I browsed the store.

My daughter and wife had purchased some fudge while I continued shopping and I had filled my needs, with lots of shorts and shirts. When we get to the check out to pay for my items and everything was rang through, I noticed the one shirt that was advertised as being on sale, did not show the sale price on the register. I mentioned to the cashier, (Amabel) I think, that the one shirt was marked on sale at the rack. She told me that "the tag said $29.99 and the computer said $29.99, it is good`` I said, yes, I understand the tag and computer match, but the shirt was marked on sale for $24.99 at the rack. I asked if she could have it checked. With attitude, she called over a lady from the customer service and the customer service lady went to look.

I followed her to the rack, but when I got there, she was nowhere to be found. When I returned to the cashier, she said the lady radioed back and did not see the sale price and it would remain regular price. I went and took a picture of the sale tag and then returned to the cashier yet again, showed her the picture of the sale tag. By this time, being the only cashier open, some of the customers in the line up were gone. I asked to speak with the manager, and she said she would take the $5.00 off the shirt.

I again asked to speak to the manager, and she turned to me with the attitude of a rabid dog and in a growling voice and eyes burning on me, she informs me ``the manager no here!!``. Another lady from customer service came over to assist, and I started to explain that I just wanted the sale price as it was written on the rack, but by this time I felt it best take my business somewhere else. I guess the customer is not always right and I felt very confused that this person working at he cashier was ruining my day.

I left over $200.00 worth of merchandise at the cashier. But Cabelas probably didn`t need my money for things that I really wanted and really do need. In a slow economy, I know there are people that have communication skills and can deal with the public a lot better then this lady did. My daughter had a lot of questions and I really don`t need more drama. It was only $5.00 off and I can afford it. But it was principle behind the whole deal. By the way, my favorite shirt is a Cabelas shirt. I hope to hear from you soon.

40

Currently I have two pontoon boats and one major complaint against Cabela's! A Classic Accessories Colorado XT, and a Classic Accessories Roanoke! The XT is the older of the two boats of which the Roanoke Pontoon boat is new. Both boats were purchased from Cabala’s! To continue; the older air pump for the XT wore out therefore; I ordered two ‘OUTCAST’ double action hand air pumps. One of which was received and, the second is in transept! This is the problem; the aforementioned air pump(s) will not attach.

20

Cabela's advertised a regularly stocked item on the FRONT PAGE of a 10 day ad. On the opening day of the ad, they were sold out. I checked all the stores in a 100 mile radius and they were sold out as well. The AD made no mention of "limited quantities" or "while supplies last" etc... It was a REGULARLY STOCKED ITEM. I asked for a rain check so I could purchase the item at the sale price when it was back in stock. They do not offer rain checks. I was told to "check back" every day and they had "no idea" when more would come in.

I came back in 3 times in the next 4 days and called back every other day during the 10 day AD dates. They never received the item before the AD ended. Store management said it was a popular item at a good price and would not be able to guarantee me the item for the sale price (he actually said it was like a "Black Friday" price and people were in line the first day when the store opened up). wrote 3 emails to corporate customer service during the 10 day AD dates and was "pushed" back to the store each time. They kept saying there was nothing they could do, it was a "store issue". After the 3rd email, the said store management would be contacting me to discuss. They never called.

All I wanted was to purchase the item at their advertised sale price when it was back in stock. I guess it was their "Loss Leader" trick to get people in the store so they would buy other items. However, it is backfiring because they are pissing people off by not having enough inventory and then not offering a rain check to guarantee their advertised price. I will NEVER shop there again.

60

I have purchased thousands of dollars from Cabala's over the last 40 years by catalogue. They have always filled the order complete and kept me informed on the status of any back orders. Just drove 80 minutes to the Thornton Colorado store to purchase a Rugar LCR pistol that was advertised in a mail flyer. They informed me that the were out and refused to offer a ran check or check other stores. There was no mention of "while supplies last or limited quantity" in the flier. I have purchased a fire arm from Bass Pro in Denver "from a flier" that was back ordered after they checked other stores around the country. My son had a similar experience. I will never shop at a Cabal's Retail Store again.

40

The purchase of wooltimate parka, vest, and trousers was a big disappointment. the sales person assured me that it would be more than adequate for hunting in temperatures from 20 down to 0 degrees Fahrenheit, with the wind shear feature protecting from winds. the vest and trousers are adequate, but the wind shear is a joke. the arms lack sufficient insulation and a slight breeze allows my arms to become cold very quickly. this outfit was to be a replacement for my arctic shield parka and bibs.

That protected me in temperatures below zero very well, but was noisy. the arctic shield is windproof and warm, while the wooltimate doesn't even come close. my base layers have always been one set of wool blend winter long jons with the arctic shield without problem, but even wit two sets of underwear the wooltimate failed to keep me warm on stand,while the following day wit the same temp and a stronger wind the wooltimate failed woefully.

40

I have been into the Oklahoma City store four times. My complaint is about the number of dogs in the store. Seeing eye dogs etc. I fully understand and appreciate. However, most of the dogs in this store are not trained service dogs and are really annoying. Twice, I witnessed dog feces in the floor and had my four year old jumped on and licked by a rather large, unruly dog. There is a small deli in this store that serves food and I'm almost certain that it's not OK to have dogs into a store that prepares and serves food. Cabelas' needs to realize that not everyone appreciates shopping with dogs. Maybe next time I'm in the store I will bring my cat on a leash.

40

I need to speak with someone in Cabela's customer service because I have a credit. Stay on hold for 31 minutes and was told that customer service could not help me and was transfer to a different customer service that handle all credit because I would like to place an order. Your customer service rep came back and now my wait has been 51 minutes and wanted to know if I still wanted to hold and I told her I needed to place an order and could I speak with a manager. I was informed that all managers were busy and place me on hold and guess what happen then...yes, I was hung up on. Also, I spoke to Chantal, this morning and was on hold for 41 minutes. Would it be possible for the Cabela's corporate office to have someone to give me a call so I can place an order? I cannot find their contact information anywhere or a phone number for the complaint department.

40

Yesterday, my wife and I finally visited the Oklahoma City Cabela's store. It is a big store, however, I was told they only had 2 electric carts, one of which was not working, and the other was in service. My walking is not too good for such a large place. Because of this complaint we didn't spend much time in the store. We did walk over to the shoe area; could not find what we were looking for. As you might expect no one offered to help us shop. I then walked over to the gun shop, where a fellow offered to help me, but he didn't know if it was raining or Tuesday. We walked to the front door and left. The store is quite marvelous, but getting around was very difficult. I'm so glad I'm a Cabela's customer, but the idea of going back to this particular store is a painful notion. 2 electric carts for such a big store; poor service; and, I will guess that if this message is read, nothing will be changed. How sad? The store itself was a beautiful site to behold! Thanks for listening, best regards (oh, I wouldn't even give Cabela's customer service department one star)!

40

I made a request to have my cabela's coat repaired and they said they would contact me in 24 hours. They did not and when contacted again they said they had no record of the contact. After a very long time on the phone with them they finely conceded that they did have the information and the date of sale and contact. They will not stand behind the limited lifetime warranty for this Cabela's branded coat. I believe this is do to the impending sale of the company to bass pro and they are abandoning all warranty obligations and that costumer service has been told to not be helpful.

Other manufactures of name branded coats such as carhart stand 100 percent with repair of their products and provide free shipping in both directions to service the product. Cabela's also said they would e mail me confirmation that my request for repair was relayed to the next level of management and this has not be done . Cabela's is breaking trust with the customer.

40

I submitted for a gun repair on 9/28/2015. On 10/15 I called for a status of the repair. A person in the gun department said he cannot check it out but will give it to her and she will call me back with the status. I received no call from her. On 10/19 I called again and got a recording at the gun department then it hung up. I need to get in touch with someone to tell me the status of my repair and now I am filing a complaint. What's wrong with this picture?

40

I went into your Grand Junction store to get my fishing reel restrung I waited for a few minutes then walked around to see if anyone was nearby went back to the desk picked up the phone asked for help person on the other end sounded surprised that I called said she would send someone I waited over five minutes nobody showed and I talked to a couple customers who said the same thing where is everyone I ended up leaving and you lost my money and probable the other customers in the fishing dept. that day your greeter said did you find everything OK he didn't say anything as I remarked nobody showed up to help me in the fishing dept. yes i am angry with you and plan on telling my store to my friends when they bring up how good you are.

60

I have been in your new store in Idaho Falls Idaho several times, it has been really lacking on people that actually know what they are doing. Most have been freindly but lacking knowledge. I can live with that because they will get better. Last Friday August 7th I went into tlhe Archery department to buy some arrows and broadheads, I asked the guy if he could cut them for me and he said he would be right with me. I was the only customer except one guy shooting his bow, the store employee stood in there for 25 minutes handing the guy arrows and looking at me standing there. I put my stuff on the counter and walked out. I really dont think I will be going back ever! Sportmans is just down the road and were very happy to help me. The employee's name is Josh, I cant believe how bad the customer service is there, it makes me feel bad because I have always been a big fan.

40

I stopped at the St. Louis,Mo. Store to look at some guns and get some reloading supplies. I looked at a 1911 used. The gun was so rusted the lady could not pull the slide back. I offered to trade my Taurus 24/7 straight across. The 1911 will need some new parts on it in order to make it work. They acted like I was a no body and didn't now what I was talking about. Ihave worked on guns for over 30 years. I won't be using your stores to get my guns or reloading supplies any more. Disappointed in the way they were to me

20

I bought a Ruger American 22 magnum rifle at the Cabelas in Saskatoon Saskatchewan Canada. After getting it home and using it I found it had a large number of misfires. I went back and complained and I was told to try different amo which I did . I spent over a $100 on shells with the same result.

I returned to the store and was told to clean the bolt and it would be fine with the same result (no change). I brought the gun in and they adjusted the firing pin with a file. By this time it was over a month from date of purchase so I was told I could not return it. I asked how much I could get if I traded it in on a different make of the same caliber and was offered $60 for the rifle I spent over $300 on. I could not believe my ears!!

I had to send it back to Ruger at my expense to see if they can repair it and will be without a rifle for who knows how long. At the least I would expect to be reimbursed for the shipping to send the gun for repair $34 and maybe something for my inconvenience. Not to mention the $100 waisted on amo .

20

Your new store in Hudson, Ma doesn't allow my hunting dog in the store. How am I supposed to check sizing of dog supplies. This is a very strange policy for a store that features dogs in most of your adds. Bass Pro shop allows and has special events for dogs. I guess I have to take my money there. BTW, the store manager said they would at least set up kennels so the dogs don't have to stay in the car. So far nothing has been done.

40

I ordered a vacuum packer online last week and when the shipping company called yesterday and asked me to make an appointment for delivery, I asked what type of truck will be delivering the packer. I know that it is around 100 pounds so, I wanted to know where I was going to put it. The shipping co. told me a semi truck. I let them know that my driveway wouldn't accommodate a semi truck. I asked where it would be delivered. Side walk delivery is what she said, In my neighborhood there are no sidewalks so that is just a pretty way of saying leave it on the side of the road in front a dirt driveway.

My house is 250 feet from the street and that I can not see the road I explained. I didn't think it was a good idea to leave the packer that costs over a thousand dollars on the side of the road at the end of my driveway. The weight with the packaging they said was 148 pounds not hard for someone to pick up and put into a car. As for the appointment and delivery time? I don't want to wait at the end of my driveway all day to have a delivery person tell me they couldn't make it because of traffic. "This is Seattle"

I then asked to have the package delivered to your Tulalip store. I learned I had to cancel my order. The response I got from the manager that I spoke was eluding that I should be able to procure a delivery place besides my home where someone would be available all day. I said the policy to not deliver to the store is set in stone? She said, if you say so. I informed her that I didn't say so, she had.

I realized I was dealing with a very unhappy employee and had been since she began the conversation with a very pushy combative attitude. I wasn't going to be able to get the packer, so I just wanted to hang up. I'm wondering where my confirmation letter is for my cancelation of the order. As I said before, I really wanted that vacuum packer and now I'll have to get one someplace else, I've never seen one in person.

20

I have wasted two days of my life thanks to Cabela's. I've come into the store on my lunch breaks. I've waited at the gun counter for over 35 minutes for both days. I was told to take a number and after that, I guess they decided not to use them. I was wanting to see a Remington 700 which I also had ammo in hand to buy with the rifle. I wanted to purchase as well, after looking one over but not anymore. I will be selling my gift card and letting everyone I know not to spend their money here anymore. It's just ridiculous and two of the gun counter workers left the counter and went upfront to get money from referring some one for a credit card AT THE SAME TIME. Both were gone for more than 15 mins. Really unacceptable period. Phone was ringing off the hook. I will not be coming back.

40

My grandson received a FXR $209 JACKET for Easter....he got it out of the wrapping...went to try it on and the zipper was toast!!! I phoned and they said to bring it in and they would give him another...we live 2 1/2 hrs. from the nearest Cabelas and seldom go to the city. Plus if they gave him a new one what are the chances that the zipper would go on that one. I would be happy to replace the zipper and would like some sort of compensation for doing so.....would like to make you aware of the POOR quality zippers in these jackets....have been telling others about this problem and they have had the exact same problems happening. I will look forward to your reply.

40

I recently placed my first order with Cabelas. Ordered on March 30, 2015 and paid for two day delivery. I expected my order no later than April 2, 2015 and was told by several people at Cabelas it would be there on that date. I called again on the 2nd to find out it would be very late afternoon on the 3rd before my coleman motor got here. I made it very clear I needed it by the 2nd and was leaving to go out of town on the morning of the 3rd. Needless to say I cancelled my order because I paid extra to have this in two days. I don't know that I will ever order from you again.

20

When watching the show "Chasing Aliens" the program will completely lose audio after the first few minutes. It happens after the pause where a commercial would usually take place. It's been like this for months

Have feedback for Cabela's?

Thanks for your feedback!

Sorry. Please try again later!