Burger King Complaints Continued... (Page 7)

775+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
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I went to the driver thru at the Burger King on Vogelweh AB in Germany on 7 May 2013 at around 7:30 PM. I order a number 6 value meal and I was the only customer there at that time. After about 10 minutes waiting I saw about 6 customers come through and ordered food. I was told to pull up and park, after another 5 minutes I saw all the other customers got their food and left so I went inside to ask where my food was and was ignored. I began to get irritated and asked what was going on and the manager Donna said "DO YOU WANT TO TAKE MY NAME TAG OFF AND WE CAN GO OUT IN THE PARKING LOT?" I demanded my money back. she then said "Go home and cook your food and never come back here again."

40

My boss at work said he was having burgers for lunch and i thought man a wopper junior would be nice,so i drove to the burger king closes to my work(half hour lunch break).I ordered 2 wopper junior's w/cheese and headed back to work,after opening the sandwich wrapper i noticed wilted lettuce. After taking a cuople bites i noticed that the bun had some hard areas like when you microwave a bun, then another bite i realized EVERYTHING on the bun was the exact same hotness. The tomatos pickles and mayo were extreamly hot so i know the just nuked some old burgers that were just laying around for god knows how long.

I deceided to try the second burger figuring it would be ok but nooooooooooo it was exactly like the first one (SUCKED) now im still hungry but my lunch break is done so i can't even go back to complain to them. We were at Burger king store #07771 today for lunch at 11:43. I though that I was ordering two meals with the prices on the board. The person at the register never really paid attention to what I was saying or what I was saying. She charged me for 1 meal and 1 sandwhich. I told her I wanted two meals and so she charged me for fries and a pop which ended up costing me more than the meals would have. The food was soo soo.

I just felt that if she didn't know what she was doing she should not of been at the register. She had to ask someone else three different questions just while taking my order. I know that it only cost me $3.00 more but I know that I will not be eating there any more. The prices are higher that we like as well. Just felt if I got ripped off how many others did as well when an employee is not trained properly.

I do not know the store number of my complaint due to no receipt, which apparently happens to be a reoccurring thing in Burger Kings in PA. I was at the drive through at about 11:30. Its right across the street from my work and I go there when I don't feel like cooking. It took forever for them to take my order in the line for drive-thru. There were 4 cars in front of me and 3 behind me. Finally, when I got up there I saw one boy. The person taking my money. He was the only one I saw the whole time.

I know the cashier is probably one of the best there. His name is Randy, and he's always polite and gives good service. The Burger King on New Falls Road in Levittown is in some serious need of late night employees. They are under prepared for what they are getting into and the wait is ridiculous. I'm just glad Randy was there to serve me. I will not be going back again though, because this service is constant.

I have been a customer for this restaurant frequently until tonight... The past few stops at this restaurant have no only completely screwed up my orders but I have finally reached my last straw with dealing with them... The last couple of times, including tonight they have given me a completely different order than I asked for (i.e. no cheese as I am lactose intolerant, or extra pickles which I get none...) If it is supposed to be "Your way" as described in the ad campaigns, why is it their way.

When I live 30 minutes away from this restaurant and I call to complain they pick up the phone tell me they speak no english, hang up and then revert it to a fax machine every time I call back... Then I call their customer hotline to complain and they tell me they are closed call again some other time...I will NEVER EVER go back to a single burger king even if I was starving and being an Iraqi war verteren u can say thats alot....If this is the freedom I stood up for why cant I get some decent service in a place I want to eat in...

My wife and I have on many occasions stopped into your restaurants while traveling and on the go. We were on a return trip from Oregon through Coure'dalene Idaho to our home in upper Idaho on the 6th of July 2011. We stopped in your local store at that location and were shocked at how the location was run, the place was in no way kept up to standard. The men's washroom was not serviced, neither washroom had paper towels, the windows were filthy, the garbage was pouring over at the exit door just outside in the parking lot. We have been to your store many times in Sandpoint, never saw this mess.

I request nothing other than I sincerely hope you look into this situation and see that the management is told of our findings. Yours truly, Bryan and Sarah Ferguson. P.S. the lettuce in our burgers was thrown away it was so brown.....

20

Hi I would just like to say that I'm a regular customer of the Passaic Burger King on Gregory Ave,each time I go there not only is the food cold but they never get my order right I also want to make it known that there are alot of Mexicans that work there and they don't speak or understand English very well and i repeat to them and they still get it wrong I would really appreciate it if you canhandle this problem with them im tired of paying for something and not getting it the way i ordered it thank you very much Sincerely Frank Davila PS please do not E-Mail me send me a message I go under Tito Davila.

40

Hello my name is Tara Hickman and I am an employee at the Burger King In indianapolis,indiana store 8053 off of Raymond St and Churchman. I have been employed at that store since July 2012 but I have been with BK for almost 5 years. I worked at the BK on East st store 10897 when they were coorperate. The reason I am sending this is there is a big managment issue at my store. We recently got a new asst manager named Gary Hart and he is becoming a big problem.

He has only been with BK for 6 months and he is ruining our store and our employees. No one likes or is willing to work with him and he has only been at our store for 2 weeks. He talks about his sex life at work to all the employees and with me being a female I do not appreciate it. He is trying to fire all of the employees because he said he can since hes the boss. He has already fired one person who has been with BK for 10 years or more.

He is a very rude and arrigant person and should not be a manager or even work around people if you ask me. I have been trying to talk to our general manager James Potter who has been at BK for around 20 years but it is getting me no where. He also is having some issues of his own. We have 3 or more hispanic employees who are not legal and every time there social securities numbers come back not valid he gets them a new one and keeps them there and gives them a raise when no other employees get raises. This has become a big problem at our store. Our managers play favortism towards certain people and its forget everyone else. If someone could please address this problem it would be greatly appreciated. I would also like to remain anonomous for my jobs sake since I have 2 kids to take care of.

60

I checked on line before I leave my house in Sausalito to make sure the time you guys close the store in Sausalito ca. The Burger King page says that the restaurant close at 1 am on Saturdays. I left my home, I got there and there is one employee inside the restaurant(10:30 pm) with the door locked. He walked towards the door and through the glass door make sign for to get out there. I felt confuse, and not understanding what is going on I walked to the drive thrue, the same employee came outside. I asked him what time the restaurant close, and he said "I don't know" in a extremely rude way, and walked towards the parking in lot. This episode happend on the 05/04/2013, at the Burger King restaurant located in Sausalito ca, the time was 10:30 pm. I'm very desapointed with Burger King customer service, and won't go back to the restaurant again. I also will tell all my friends from Sausalito and Marin city where I leave my entire life, what happend to me.

60

I recently went to visit one of burger king location(946 creswell lane,Opelousas,La) It was 11:09pm My host took my order( Devin) i move on and went to the 1st window. when i got to the 2nd window I saw Devin again . Poor thing he was working hard (Taking orders,Colecting for Orders & Then Fixiting Then) I Tip him( He is a triving employee from what i saw) i ask were was the manager. i stated to him that i am very pictular from where i eat. I told him money and food dont mix. Playingwith money which is very dirty/ then fixing food not good... where was the knight Manager Why wasn't she helping.. these young kids try so hard to keep their jobs they do exactly what the manager say or do ( I can tell he's one of those kids) I stated to Him I'm not a drunk and very aware of how my food is fix. it wasn't him fault but the manager fault & alson With out gloves.

40

I went to the Burger King in Paris Texas. The girl manager that was working was acting very much out of line. I witnessed her push and employee and get in their face and say things like, "keep messing with me, watch and see what happens." She was cursing while speaking and she was speking very loudly. This was during luch time and there were many children in this establishment. I think that she should be held accountable for the way she was acting. I do not think that it is policy of any sort for a manager to speak to an employee out in public for all to see and hear. The employee acted very calmly. She just kept on and on. I just sat and watched her for over thirty minutes. I think that it is unfair to the employee she was speaking to and pushed, it is also unfair to witness that type of behavior while trying to eat lunch. I just felt you should know they type of people working as managers in your stores. This was very unprofessional.

60

I live on Shaw AFB in SC and recently I went to Burger king for breakfast and had to wait almost 30 minutes to get a sausage biscuit. I thought maybe it was just because they was so busy but then I go back again a week later and they have no sausage and the next day they have no burgers. I mean come on how you gonna run a business and have no sausage or burgers. That wasn't the worse thing. I went through the drive through to get breakfast and the woman accidentally kept my debit card. When I realized it was missing I called the Burger king and they told me they had the card and would hold it for me until I picked it up the next day. When I went to get the card the manager called me a liar several times telling me that she gave me the card the previous day and I was out of town with my husband. After 30 minutes of arguing with her telling her i didnt pick up the card she finally went back to the office and looked just to find the debit card. She never apologized or nothing for making that mistake. That place is horrible if things dont change I wont be going back and alot of other people have said the same thing. Its hard for them to go there and get lunch because they have to wait so long.

40

The Villages Burger King on rte 27/441 is one of the worst I have ever seen. It has gone totally down hill in the last year. Today, Saturday 17 August about 3:00 my friend and I went there becasue we like the deals and the food. However that will definitely be the last time we will grace your door. At 3:00 my friend ordered the original chicken sandwich and was told the chicken would not be ready for ONE HOUR. So she ordered something else. The nozzle was off the sweet tea container and there was no other way to get sweet tea according to the manager. Right after we got our sundaes, the manager told the other workers not to take any more orders for sundaes becasue they were OUT of ice cream. Remember by this time is was about 3:30 in the afternoon!!! Last Saturday after our meal we were going to order some other type drink like an ICEEE or a smoothie and had to wait over 20 minutes to get it. Several people in front of us just left since everything was taking too long. Both days there were only 3 people working there and there appeared to me no management at all. As far as I am concerned, it is GOOD BYE BURGER KING, HELLO WENDY'S OR KFC.

60

My family truly love Burgerking until we moved to Stockbridge Ga. I'm a Manager by trade have been for 14 years. I'm not sure what the problem is but it takes entirely to long to get served there. It does not matter whether it be inside or drive thru. You can go in and see 5 girls leaning in the front noone in line and 2 in back puffing and huffing. Now i know perhaps, this manager is going for the least waste from food already half prepared,but i can't go there on my lunch hour because out of 6 visits it took average of 27 minutes to get two doublecheesburgers and 2 cokes. Come on now, thats crazy and it was 3 in afternoon , not even lunchtime. If this is a corporate owned store you need to find out whats going on there. People love BK but takes to long thats why the 2 mcdonalds within 3 miles are both busy 24/7.

40

I have been ill and haven't felt like eating/drinking much. This evening, I watched a commercial that came over the television, advertising your ICEE drink. It was the first thing that sounded good to me. My husband and I drove twenty minutes into town. (Ardmore, OK ...we live in the rural area)

We arrived at the Burger King, at 10:40 (give or take a few minutes) and there were four automobiles in front of us. We waited in the drive thru line for over THIRTY minutes, twenty plus of those minutes were after we ordered our coke and cherry ICEE.

When we finally arrived at the window, the person waiting on us, said..."Sorry the coke ICEE just went on defrost! Guess which flavor was mine. The COKE flavored ICEE. So, at 11:23, after driving and waiting, I did NOT get the one thing that your commercial/advertisement told me I could purchase.

This may sound funny and ridiculous to you. But you, Burger King, wasted my time, my gas money, my patience and my expectations of your product and service.

20

I went to Burger King @ 741 and 725 on April 12,2013 around 1:50pm. I ordered 3 bacon burgers, 2 whopper jr. meals no cheese extra mayo, onion rings and fries and med cokes. My total was $12.22 I handed the girl a $20.00, one dime 2 nickels and 2 pennies. There was 3 girls at the window when this took place. A guy handed me my food and said here you go. I told him I didn't receive my drinks.He handed me a medium coke and small red drink. I told him I ordered 2 medium cokes. He then handed me my medium coke.

I didn't realize at the time they didn't give me my change back until around 4pm when I went to pay for something else that I realized I didn't get my change. I went back to Burger King and was asked if I had a receipt. I told the manager they didn't give me a receipt or my change back. He told me that the other manager counted the draw and it wasn't over. I asked him what time these employees came back to work and he refused to tell me.

60

I walked into the lobby of Burger King 11511 at 6255 Blue Bonnet in Baton Rouge at 10:59 on Wednesday, October 3, 2012. I stood at the register for 11 minutes while the manager took orders for the drive thru from that same lobby register. She never acknowledged me. No greeting of ant kind. At 11:10 I asked her I'd she was going to at least greet me and give me some idea of when she could serve me. She started telling and telling me who was on break. So I informed her that I would file an official complaint and said "do whatever!".

J. Anderson
773-255-9858

60

I have been going to the Burger King in Presque Isle, Maine for years. I'm not sure who the manager is at this store now. But the business is going downhill fast. Someone needs to check them out.

Tonight was the last straw, my husband and I ordered a couple of meals, and drove to our next stop which was five minutes away if not less. When we got here we took he food out of the bag, it was stone cold, I had ordered a Whooper Jr. and the cheese hadn't even been melted. Don't know if it was every warm.

There are times when they forget things you order etc. Just had enough of it and decided that someone should know how franchise is being run. It would be a perfect place for coperate to check out.

There is a Burger King in Caribou and they have it together, the food is always awesome and their workers are on the ball.

20

I went to bk in california,MD and was disappointed. First of all they were serving regular size sandwhiches on mini burger buns and when I asked the manager why thinking maybe it was just made wrong,I believe her name was billie, she was very rude and bitchy to all the guests AND her employees. No wonder I didn't see a single smile in the place. It was dirty, it was slow, and employees were extremly rude. The manager didn't seem to care when I said I will never return and tell everyone I know not to go there either. Instead of going to this bk 2 mins from my house I'd rather drive 20 mins away to the ghetto.

Every time i order i order the same thing 2 whoppers plain and get it home and everything but the kitchen sink is upon it and its not busy when i enter theres to much playing around i have to repeat myself at least 3 times and they still cant get it right burgerking is not just around the corner it takes gas to get there so now it seems when you order to go you must take your order take everythiny out unwrap it open up each burger and check them for it seems that you can no longer have your way anylonger is it only i that they just seem to throw anything to and they are rude also such as its a burden to take my order it would be unfair to say its all burgerkings but this one store number 9854 is to be desired...

While at the Attica NY Burger King I had placed an order and waited 10 minutes for the order to be filled . While standing waiting for my order, the person serving me was VERY rude the MANGER is also VERY rude .This was a young school age girl (must of had bad day at school ) .This not the first time I have had problems there ! I am a school bus driver and take many sports trips with school age kids .After this happening I will think twice about STOPPING at the Burger King in Attica N.Y. I think that this should be looked into I work for First Student bus service and we have many drivers that drive for these trips.

MAYBE WE SHOULD JUST STOP SOMEWHERE ELSE different restaurant company (we are located in western NY severing Erie ,Gen Wyoming Orleans & Monroe counties.Your attention on this matter would apprecated.

60

My mother and I went thought the drive through at the Burger King in murphy NC. The young girl working the window was so rude and unfriendly. She didn't use any type of manners and didn't even directly speak to us. She was too busy carrying on a conversation with her co-worker. I have a hard time understanding why people have to be rude. Especially those working with the public. it is your job to be friendly! It's so frustrating. We defiantly won't be coming back to Burger King beig treated like that. We asked for a packet of honey mustard after she rudely handed our bag out the window she stormed off and grabbed the packet. It was just mind blowing to see someone act like she did.

40

On 2/9/2015 My daughter and I were driving home to Port Saint Lucie from North Port Florida. We stopped at store number 6400. An employee by the name of Carlos was acting very unprofessional. He took a fried and threw it to the back where the cooks were. He went to the soda machines and when he went back behind the counter he didn't go through the door he went over the counter, this he did two more times. He was yelling at other employees "in a playful manner" I will never make a stop at this location. Every now and then managers should take a look at the videos of the daily course of the day. They will be surprised at the many things their employees do while on duty.

40

I was in the Burger King store on North Glenstone in Springfield Mo today, Feb. 4, 2015 at 12:30 when I heard the manager make what he thought was a joke in front of his workers. I assume he is the manager, he dresses differently than the rest and is always telling everyone what to do. I will mention that he is Afro American only so that you can better identify who the offender was. Today I was waiting for my meal when a very short girl came in with two tall young men. The main cashier is an older, very friendly guy and he said something to the rest of the workers about how short the girl was and how tall the two young men were. At that the manager loudly stated, "Well at least her knees won't get tired, if you know what I mean." Then one of the women working stated in a disgusted voice, "Oh we don't have any idea what you mean." I thought his comments were totally inappropriate and in especially poor taste given how very young people often work in there. I know that this Burger King is independently owned but hoped you might be able to have some control over such behavior.

20

On Tuesday 27/01/15 I took my 6 year old nephew to Burger King as a treat, on entering the store I noticed it was very untidy, there were wrappers and food all over the floor and there was not one clean table, We waited in the queue for a while which was not a long queue but it was taking a very long time to get served, during this time there were at least 3 people behind the counter but only one seemed to be serving. While we were waiting no one attempted to go and clear the tables so I asked who appeared to be the more senior member of staff if anyone was going to clean the tables, this was not received very well by the staff member who made me feel as I was wrong to ask, she grudgingly said she would clear the tables. We waited another 5 minutes or so and still the tables were not cleared and there was no sign of getting served. So we left. I appreciate that this is a new store and the staff may not be fully trained but basic cleaning is a must in any eating establishment.As is Politeness and good customer service, non of which were evident in this store.And to top it all my nephew was disappointed as he had been looking forward to his treat. i would like to have removed the one star on the rating but this wasn't possible !!

60

I ordered a 10-piece nugget from the Burger King on Commercial Way (Highway 19) Spring Hill, Florida. The service was fine, but the 2 sauces (1 honey mustard and 1 ranch) were each served in a one ounce circular plastic container with a lid. Each container was less than 1/2 full (1 tablespoon, not one ounce) per container. That was not enough sauce to dip all 10 nuggets. A posted sign said that additional (1 tablespoon) sauce would cost an additional 25 cents. The taste was good, but not served with the amount of sauce that I discovered online should have been served with the nuggets, which would have been plenty.

40

The burger king #11934 is not a good place. Employees have bad attitude in the last two weeks I have got wrong order and I buy it daily. Spoke with manager who was just as bad after explaining my experience she said okay and nothing has changed. Each time I ordered a icee and was told it was not working at drive thru after wrong order went inside and the icee machine was working, today I ordered it and got same response from Chitara not working I asked her to check due to day before it was working. Each time I was on break had to take 20-25 to correct a order. I will not shop there anymore due to lack of customer service. I don't know manager's name this happened today and yesterday and many other times. Today was just enough!!!!!!

40

I went to the burger king in Bessemer Alabama. And plainly said no mayo on all 6 of my chicken sandwiches and got halfway down the road and started passing food out and there was mayo on my sandwiches. Not happy at all. If I r one of my kids was allergic. To something n I said no whatever n they do it and me r my kids ate. It n died it would be there fault.

20

I am a regular customer about 2 to 3 times a week for 2 plus years for lunch at your Burger King on Cleveland Road in Wooster Ohio. I was given a $20.00 Gift Card by my Supervisor at work. I tried to use my gift card today (1/15/14) and apparently the internet was down and the card would not work so the manager asked me for another form of payment. I did not have enough money on me to pay for this. Thank goodness a friend was with me and had the money.

My problem with this is - why did you not just give me the cash off the gift card and once the internet was back up and running then they could have run the card or the other option since I am a regular customer the meal should have been for free.

The manager was very rude and not understanding at all. Just keep repeating not her fault the internet down but you need some sort of other payment. I do not know the manager's name but we ate in there around 11:10 a.m. The lady at the register was much nicer than the manager and kept repeating how sorry she was. Your Manager never said she was sorry.

After this incident I will never ask for another gift card for Burger King for Christmas as a present. I am also reconsidering whether to eat there anymore. I felt very humiliated in front of the other customers like I was trying to not pay for my meal.

Very unhappy customer - Brenda L. Markley

40

I now know why McDonalds has such customer loyalty. At the very least their product is consistent, Burger King’s is not. I visited the Jerseyville location via drive thru today and it was far from fast, convenient, and satisfying. It was rather, a waste of both my time and money.

In the drive thru I ordered a double Whopper sandwich, a bacon cheeseburger, onion rings, and sweet tea. Upon receiving my order from the drive thru I began to pull out of the parking lot taking a bite of my bacon cheeseburger and could not taste any burger. When I opened the bun I saw a slice of cheese with 2 strips of bacon and no burger. I turned around parked and went in. I informed the young woman working that my bacon cheeseburger had no burger and showed her my sandwich. She took it laughing loudly threw it away and hollered to the cooks “I need another bacon cheeseburger, this one has no burger”. I stood waiting, after a few minutes a man (looked like a supervisor or manager) grabbed a sandwich from the warmer tossed it on the counter at me and said “here you go”. I took the sandwich and left, amazed at the lack of empathy and apologies.

When I got into my car I opened the sandwich to look at it, this time it had a burger and I guess you could say it had bacon. It had a piece of bacon that was about an inch long, it was as long as it was wide. I should have gone back in but by this time my sanity and time were worth more to me than this sandwich. The onion rings were undercooked and cold by the time I got back in my car. My family member told me (who loves McDonalds and never wants to go to BK, now I know why) that the sandwich had meat unlike mine, but lacked any flavor at all and was @ $5, so not worth it.On a bright note, I can report to you that the sweet tea was good.

20

There was a pile of dirt on the floor and instead of picking it up they stacked chairs to block off the area beside the pop machine. Rude and crappie service,asked for two whopper Jr and the guy rang up two whopper Jr meals then I order a kids meal for my kid obviously and he asked if I wanted to get anything for my baby as if I was neglecting her. Then to top it off my wife orders hers and he looked at her and just rang up a large when she said something he said I just assumed that you would want that, implying that she was just large. Crappie service and that is being polite.

60

I purchased food from the Burger King #7252 at Maplewood Plaza, Coral Springs, Florida 33071 and brought it home. My four year old granddaughter took three bites of a chicken sandwich and we noticed it was raw. I went back to the restaurant and all the manager could say was he was sorry. I have pictures of the sandwich and it is in my freezer. I am done with Burger King other than contacting my lawyer and posting the pictures on facebook.

60

On April 4 ,2014 I went to the Burger King in Imperial Beach, CA 91932. I ordered 2 Angry Whopper Combos, when we got the order I had my passenger check to see if we had 2 orders. When I got home we preceded to eat our burgers when we noticed it was just a regular double whopper. Fast food is notorious for leaving out items in the bag but this is ridiculous that I have to open the box to check my order too. There wasn’t any cheese, the burgers were watery. I was very excited to have a Burger King back in our neighborhood but this experience has left me questioning my enthusiasm. I would appreciate some feedback.

Thank you,
Pamela Craver

60

Every Friday I treat myself to a breakfast on the way to work, and usually stop by this store before 07:00 am. They never get my drink correct and I can usually catch it and have it made correct, this morning my total order was over $12.00, and no receipt and when I ask for one there is always an excuse. When I stopped by the store later to talk to them, the manager in the afternoon only wanted to know where my receipt was. I brought back the original cup and he told me it was a small cup, when I told him I always get a medium he only wanted to know where my receipt was. When I tried to tell him the person in the morning never gives a receipt, he just kept repeating “where is your receipt”. I now wonder what is being charged for my order, and not knowing what I am being charged I suggest you may want to audit their accounting on what is being charged to customers. The other big problem there is usually someone who cannot speak clear English and getting the order incorrect. I will not go back to this store and the owner needs to make some big changes because it is terrible, and the lack of manager ability is really bad and this is not a way to run a business. I am very unhappy with this Burger King in Chantilly, Virginia and I suggest no one go there. You may want the health department check it out as well.

I would suggest the health department check this place out, and make it mandatory to get a receipt, and find people who know how to manage the store and knowledge of good customer service as well. Not getting a receipt even when you ask for sends up red flags for me. Not a place I plan to every go back to, you would think Burger King would be upset with these actions and try to make corrections.

60

This complaint is being sent as a result of one of you Brooklyn Franchises not having satisfries. I arrived at the store around noon today and was told by the sales clerk that no more satisfries were being made today. I told her it was only noon. I was in the drivethrough so I could not understand her reply but never the less, I left with no satisfries. This is the second time in three months I have had this same problem with this particular store. Is this a problem with this store or a company wide issue?

40

I went in to Burger King this past Friday morning, which is located in Rittman, OH and it was a dirty mess. The counters were not cleaned and pop machine area was a mess. The elder lady behind the counter, her clothes were so dirty to look at, that I almost walked out. Apparently, the people that work at this Burger King does not take pride in their restaurant or themselves.

20

Just went to Burger King, store #1621, at 13721 N. Cleveland Ave. N. Ft. Myers, FL 33903. The girl at the register didn’t know how to ring up my order, got the “manager” who said I could not use a buy one/get one coupon with a value meal. I said this place has always done it.

She rang everything separately, DID NOT give the extra large fries nor the extra Big King burger that was buy one/get one. She charged me for each item separately then did not give all I had ordered which was for my grandson. When I got home, we went through the bags and not everything was there, as is what happens a lot. They were not busy at all. I was there at 3:03pm. Since I have been sickly this week.

I did not feel well enough to go back to the store since it is a ways from where I live. If Burger King cannot get people who can do the job properly, I will not be going back there no matter how many coupons come in the mail. It’s not right to charge those higher prices and then not get what I ordered. I worked at Burger Chef many years ago and would have fired on the spot if I didn’t get an order right the first time. These days, no one knows what they are doing and they still work! It’s not right. I was charged almost $6.00 for food I didn’t get.

20

My partner and I took my daughter to this Burger King on the 6th of march at aprox 5pm. Pretty much straight away I was made to feel uncomfortable by a member of staff who kept looking at me funny. After placing the order I decided to add cheese bites, as the rest of our food was ready and the place was very quiet (no wonder really) we took a seat thinking someone would kindly bring them over once they had been prepared. A little while after was aware of the cheese bites being ready and could see the member of staff looking at them and picking them up n putting them down and then returning to moping about. A couple of times she sent another member of staff out on to the floor and each time I thought he would perhaps be bringing them over on his route but no.

She finally proceeded to put the bites back in the kitchen and then came out on to the shop floor herself….my partner and I were baffled as to why she didn’t just bring them with her also. It was clear she was trying to be awkward and it was very petty as well as rude. Enough was enough and my partner went up to the counter to complain to a manager who had now appeared only to be point blank ignored for what felt a very long time as he stood right infront of her! I couldn’t believe was I was seeing. We wont be back in this Burger King as it was one of the most uncomfortable meals I have had anywhere. It all sounds a bit silly now I am writing it down but there was just no need for any of it at all.

60

Went to lunch today with a co-worker along with multply orders from coworkers. I was told I could not order more than two orders per car. Why? If all your odres have to have names on them and they are numbered as they are taken. So what does it matter how many orders are in one car? Any way I was shorted my drinks on the inside lobby area because we couldn’t order thru the drive-thru. So not only was iI inconvienced I was shorted my items that I ordered and paid for. So How do I get my money back without recepits they also forgot to hand out. Asked for a carrier for the drinks I did and was able to order thru the drive thru and was told they didn’t have any. Who’s the owner of this place I’d be glad to offer to turn your business around for you. and be more effienent with the lack of staff for the volume your doing.

40

I have been to numerous Burger King locations in several states the past ten years. I normally get an order to go either through the drive thru or in store. More times than not the order is not correct when I get home. Locations are Marietta, GA; Warren MI; Indianapolis, IN. I am not trying to get anything for free. I think your regional managers should step up the training. It’s like the person making the hamburgers just ignores the order. I like the taste of Burger King more than McD’s or Wendy’s but if I get too aggravated I’ll stop choosing Burger King altogether. Just FYI.

 

40

Today marks my 4th and last trip to your store on Nashville Pike in Gallatin, TN. I went to this location to order satisfries(which I had gotten in Alabama and was delicious). The satisfries that I recieved in Gallatin, TN were very greasey and tasted terrible. I thought maybe they were having a bad day and decided to cook them in regular oil. So today, marks the 3rd time I have gotten them since the 1st time, today an extra manager was there so I am assuming they baked the fries, which were undercooked and still cold in the middle. The chicken crisp that I had ordered turned out to be the regular chicken sandwich so I was charged more for my meal. I normally do not complain about anything I recieve that is bad, I just dont go back. Today I am writing this and I will not go back to Burger King. Sorry for this negative but truthful complaint.

40

I’m writing in regards to the ancient cashier whom received my party’s order. She seemed as though she has been working for too long and was in a complete panic when a group of polite, yet traveled musicians made a single filed line in her empty establishment. We took a few minutes to work out what special value we wanted, and how we wanted it, which, to my surprise, completely unnerved this cashier. During the first order I tried to calmly explain to this woman that this was going to be a lengthy order, full of changes, and that she please be patient as we just want it our way, or so the slogan has been for Burger King as far as I’ve known. She did not take well to this request to take the order slowly for some reason despite the atmosphere being much like a western ghost town, no activity and no need for panic.

After a few orders, naturally, someone realized they didn’t want mayonnaise, and another decided on spicy “chicken” instead of bland “chicken” and this sent the poor dinosaur into another panic, shouting order changes and clear excuses to her staff that it is our fault and surely not hers for being impatient. I can see where fault gets confusing for her, as no doubt, early stages of Alzheimer’s is beginning to set in due to the fact she chose to work at your establishment during the same hours that the remake of Dallas is on TV. Have you seen that show? I’m not talking about the old version, even though I really like Mac Davis. He was an actor and musician, he knew how to have it his way. No, I mean the current one, my grandmother watches it and considers anyone who doesn’t, a fool.

Anyway, now I can get to my point of this complaint, my issue is not all with this poor woman trying to earn a hard dollar but with your training for such situations. My suggestion is that maybe you guys practice breathing exercises for times of apparent stress. You could maybe pair up with a planned parenthood organization, which I’m told offer not only help to women in search of a way out of parenthood but also offer help to expecting mothers and how to have a better birthing experience. This partnership may even gain an edge on those filthy bigots over at Chic-Fil-A.

Not that I personally feel strongly about pro-life or pro-choice issues or think you guys should have any stance in the situation, but I feel this could be a good pair. Much like a woman who chooses not to be with child, a customer may feel much safer in an establishment that allows them to not to have onions on a sandwich if they choose without discrimination or judgement. It’s the whole philosophy behind “have it your way”.

60

My husband and I had lunch at Burger King in Ames on Saturday. Between the two of us we had two sandwiches….all 3 had dry buns and hamburger patties that were not even warm. The fries were hot and that is the ONLY positive thing that can be said for the meal.

40

After a long day at work stopped at daycare to get my daughter, stopped to get gas, and final stop was BK’s drive thru. Order placed was 2 whopper jr. meals, but I think if I had ordered kids meals I would’ve got more food. Once at home got the food out of the bag I was in such a a shock and very disappointed, the whopper jr. was soooo small, the beef patty was as big as a dollar coin, a tiny piece of lettuce, two half strips of onion, half of a tomato round and a tiny pickle. fries the box was huge for the amount of fries in it. Overall I was very disappointed with the food, paying $10.13 was not worth it. I thank you for your time and attention to this matter.

40

I purchased breakfast on Saturday morning March, 8 at the Haleyville Store and it cost 4.56. All I had was a 100 dollar bill. I handed it to the girl working the window and she looked at the lady next to her and stated that she did not think she had change for that big bill. The lady which I think was the manager on duty and I think her name is Linda. “Linda” stated that she didn’t have time for that and then the drive through window closed. At that time, Linda stated that it is ridiculous to bring a 100 dollar bill up there and that anyone that does should be shot.

I do not appreciate the fact that she was so rude. She thought that I couldn’t hear what she said but I did. I guess I will take my 100 dollar bills elsewhere from now on and I will pass the word around that some of the staff is rude. I have already filled out a form online and have heard nothing from it. I haven’t found a phone number to actually speak to a person.

20

On 3/7/14 area had bad ice storm. We arrived at Burger King at 11:30 am. The placed had a lot of customers in line. We stood in line1 hour and ten minutes. While standing in line we observed the following: Only one cashier on duty , four employees tending the drive-thru. Cashier stopping line talking on phone. Cashier turns out to be manager. A woman comes into restaurant and stands at the counter. About 15 minutes later two bags of food was handed to her by another employee. The woman goes to her car the comes back in.

A man comes in and sits in dinning room. The man says he doesn’t feel well. Cashier stops line and goes to man. She say she is calling 911. No other employee jumped on register Man was fine, he walked out with a paramedic. After about six minutes, I went to her and reminded her the line stopped and she needed to go back to the register. We the customers would have called 911, if she hadn’t intervened. This was the worst customer service I ever received. I told the manager that I was going to file a complaint about the service. After all that time, we went to dinning area to eat. Then we found that our food was cold.

20

Went through drive thur in Webster Ma. to order a meal place the meal get to the window to pay go to hand the manager the money it was a 50.00 dollar bill she proceeds to say this company doesn’t except 50.00 dollar bills
I say ok its all I have give me a second I have a lot of change I will see if I have enough to pay in change and she gives attitude walks away and has someone else stand there and wait. I hand the man the change he hands me the bag then my drink and when I don’t drive away he was rude and says well are you all set, I look at him and say yes if I can have a straw so my son can drink his drink. So needless to say I will not be going back there and I will make sure I let all my friends know what kind of people work there.

 

40

This is the second time I am filing this complaint from over a week ago to no avail Your restaurant did not have change for a 50.oo dollar bill and I was with my daughter grandaughter and husband and we were spending over 20.00. They did not go out of the way to get change and I left with no food and was told by a woman named Jocelyn to have a blessed day in a sarcastic manner. We than proceed to go to Wendys with no problem getting change from our money. I since have not stepped foot at your restaurant nor do I plan to until this complaint is answered in a favorable manner.

20

I live at 2834 14 Lane in Kenosha Wisconsin. There is a Burger King restaurant on 22nd ave and 18th street. This location is horrible. I have lived here for 8 years and can not think of a good or even normal service from this location. If a customer goes threw the drive threw no matter what you order you have to pull ahead and wait for someone to bring your food out. The minimum time in the drive thru is 5 mins. This is unacceptable for a fast food restaurant.

So trying to give your company the benefit of the doubt we tried going into the restaurant thinking maybe the problem lyes in the drive threw. But we were once again let down by Burger King. Slow service poor attitude and equipment that is constantly broken (milkshake machine). Please keep in mind that this is not one experience. This has occurred over dozen of visits and everytime I was disappointed. I have spoken to several managers over the years and in most cases they were just as unperfessional as the staff before them. I do not want free food or anything like that. I am simply bringing this bad location to your attention since it is giving your company a bad name. For example even when I’m in another town I don’t even consider going to Burger King to eat. I just assume that I will get the same bad experience.

40

This morning on 04/10/2013 at 6:15 am went trough drive true some body asked me about menu specials than turn off lights waited no answer drive trough window and was open lights off at kitchen drove around saw Laddy inside , so i went to HEB store and came back lights were on so drive trough and they turn off lights again so i had to make another stop at another restaurant that make me to be late to work tanks to Burger King employes when all they had to tell me that they couldn’t help me so that I could find me another place fast enough so that way could make on time to work . So you need to teach your employees that no matters what is the reason ” Burger King” employees need to let customer know reason for why customer can’t be help at that moment. Same reason people stop going to Burger King at Old Pearsall Road.

20

I work at a burger King In Dilley, TX. It is a fairly new restraint, and receives a lot of business. Although I know my customers do not always get satisfied with our performance, I try my best. I am complaining about a manager, elida samudia. She is always on Facebook, and expects me, an 18y.o. high school senior to do her job. I told her Monday April 1st, to go home, because I said I would not put up with her on Facebook, while I ran the front cashier and drive thru position. She got mad and sent me home. On April 2nd, I was told I didn’t have to go in because she would be working. That Thursday and Friday I wasn’t put to work because she worked the night shift. Then I was told Friday night that I had to be at work at 5 Saturday morning. Not only was that a late notice since prom was Saturday, but the schedule for the week was never created on Monday as its supposed to. I’m fed up, since I’ve worked for them, for 2 years, and I still get treated unfairly.

60

I was ezshausted agter work and chose to get a sweet tea and water at Bruger King. I got a tea no sugar and water .I paid with a twenty and I drove off and realize she didnt give me my change and was already at Walmart so i shop and went back. She said they had no sweet tea and would not give me money back or count the cashier door until 10:00pm, So now I made two trips with bad service both times and have to make another one to see if I get my money back or if she just ripped me off. I told her check the cameras they would confirm since she acted like I was lieing. My ten year old witness all this. I would appreciate a little better customer service and treatment then what I got . this was at Lebanon Mo. Burger King. Thank You for your time.

40

Hello, I was recently at the store in Indianapolis Indiana off of 96th street and Keystone area on Wednesday April 3, 2013 between 5:30 and 6:30 in the dine in area. We walked in and what looked like could possibly be the manager but she had no name tag, was off to the side and talking on the cordless work phone.

She walked up to the register and stayed on the phone, then walked back to the back and was still just talking on the phone and it was definitely a personal phone call because she asked what the person on the other line was doing and wanted to know if they wanted to go out. Once she finally got back up to the register she said hold on to the person on the phone and laid the phone on her shoulder, and just looked at us.

Not can I help you or nothing. As soon as we were done ordering she picked that phone right back up and was on it most of the time we were there. When we were walking out which was at around 6:30pm the girl who took our order and also the boy who was working the drive through which I am quessing is Eric because that was the name on my receipt were both leaning on the fry machine texting away.

I dont know about anyone else but I dont sit on the plates I eat off for a reason, that is very unsanitary. My favorite fast food restaurant is Burger King but a lot of the Burger Kings in Indianapolis are not properly taken care of. The ONLY one I will go to around my area is off of 82nd street in Castleton.

The one on Shadeland needs to be checked out also. If you have any questions feel free to email me.

60

I went to burger last saturday march 30 in salt lake city, utah. i was hoping to get a free product by purchasing a whopper. I was told that the bk cards are no longer being used. There was no notice of this on the internet or at the store. I could use my points, but I had 974 points. I talked to the manager. He was very cold and unapologetic, as was the cashier.

I needed 1000 points to get a free product. The manager said that his hands were tied and there was nothing he could do. Then, I went to purchase some chicken nuggets and I was two cents short. The cashier wouldn’t help me out, so I had to break a $20 bill. I had cut out many coupons for Burger King, but I won’t come back unless I am treated better.

20

This store is close to my home so the wife and I stop at least three times a week. Each time we go thru the drive up they totally mess the orde up. Lately we go inside and every time they are out of something( onion rings, ice cream,chicken nuggets ) I have seen a number of customers just walk out. I’ve spoken to severaal people at this store and they do not seem to care so maybe I’ll take my business to your compitition who does seem to care

40

I ordered a value burrito and double sausage crossanwich, burrito was fine, crossandwich was sausage and bacon, beard was burnt so bad you could smell it without even seeing it. Also was in drive thru , never received a receipt, or any napkins. Honestly only went to the sulphur , la location on cities service hwy cause McDonald’s wasn’t open yet. I do not, I repeat, do not have any intentions to visit any burger kings again due to such horrible food quality, in attentive employees, and overall, extremely slow service. This appears to be the company policy, cause multiple people I know have complained about this actions at Burger King. Next time I will gladly wait the extra 15 minutes till McDonald’s opens.

60

The menu and structure of the Burger King on South College in Auburn Al are really good, but the service is below poor and the kid’s area had all the tables filthy (thank goodness I had brought some wipes with me.) Also, three different customers at three different times had to wait and wait for someone to come to the reigster. Several times we could see her in the back chatting. When she did arrive, she was not happy to be waiting on her customers–we were an inconvenience! This was Sunday, January 20 between 4 and 5 p.m. We also use the Burger King on 2nd in Opelika Al and have not found this depth of poor service or uncleanliness, but an upgrade in customer relations would be recommended.

I looked for a number to call to issue a complaint locally but found none. Both of these Burger Kings need accountability!

40

We called in at around 6pm last Friday evening to Burger King on the Boucher road in belfast, 1 customer was eating so it wasn’t busy, we got to the counter to find the employee leaning over the counter on his mobile phone, when he saw us coming he actually tutted, we were then told by a member of staff in the clothing department downstairs that they were trying to get closed early to get home because of the bad weather(snow) which is fair enough but we couldn’t relax as every bite was being watched as to say hurry up!! We ended up putting my 2year old sons food back in the bag for him to finish in the car. I couldn’t complain about the food as it was good infact find it to be the best fast food outlet I just think some staff should get more training in dealing with customers. I work in a hotel myself and although its not the same if I saw one of my employees on their mobile or even slouching in front of paying customers they would have a lot to answer for.

40

The other day I came into the store in Pueblo, cO that is located on Vinewood Ln. A tall african american male, who appeared to be the manager on duty was getting ready to take the order of a woman in front on me, and she asked him if she could have just a moment to look over the menu, and he told her :”Aren’t you ever going to order before your’e dead?” That comment really upset me and I decided not to order, and ended up going to another place to eat. I believe something something needs to be done about this man.

60

On Sunday Jan. 13, 2013 I went to the River Road in Keizer, OR, Burger King. I placed my order and paid at the drive thru window. I was asked to pull around to the side to wait for my order. I followed the instructions. Then waited and waited……….. Finally I went inside and inquired about my order. They had forgotten me and my order. (I had used the drive thru as I had been painting I was tired and didn’t want to be seen.) There was no apology, nothing. Needless to say I was disappointed in the service. Just thought you should know.
Debra

20

I am a youth pastor in Tiffin, Ohio and I took my youth group to New York for a ski trip and stopped in austinburg  ohio at BK # 7305 for supper and received the most horrible service I’ve ever had anywhere.  Not only did my co-youth pastor here the manager say the F word in front of my youth kids, but I ordered a number 7 with cheesy tots and after pretty much everyone after me had been given their food and literally 38 minutes after I ordered I got mine.  I hope you can take care of that.  I was given a hershey pie for my wait, but i still felt a bit ripped off, not to mention we added an extra 38 minutes on to our already 4 hour trip. Thanks.

40

Upon entering the restaurant, my family and i had to wait 20 minutes before being served, the restaurant was not busy and neither was the drive through, there were several members of staff on duty although only a couple appeared to be working, the rest were just standing about. When we were finally served by the only person on the till, whose English was not very good and he also appeared to not know how to work the till as he asked a couple of people what buttons to push. After ordering the food, we had a further 10 minute wait for our food, during which the manager asked if we were ok as we were waiting for a while, the order was completely wrong and was quite cold. I then took the burgers back to change for new ones, it was a furthe 10-15 minutes and I still didn’t have the burgers, I went back up to till and due to lack of communication through the staff my fresh burgers had went to another person, by this point I had had enough and just left, while all this was happening, there was a number of people complaining within the restaurant and also some complaining from the drive thru, this was at the Burger King in Aberdeen at queens links on the beach boulevard, I can easily say this was the worst experience I have had in a fast food restaurant and can easily say that I won’t be returning any time soon!!

40

Since we always cook at home, my kids have asked me to get some fast food last night (01/03/2013), so we drove to the closest BK and ordered four whoppers to take out. Then drove back home (few blocks away) and ate what appears to be very strange looking whoppers with unusually cold meat. The very next morning most of my family, including me, have had really bad food poisoning. I am planning to contact the local health department on Monday to prevent such happening to other people. Lesson learned.

40

Wednesday 2nd January 2013 my husband,my granddaughter and myself stopped at Castlebellingham Apple Green station and visited the burgerking to have a meal, everything about it was awful, first there was only 2 staff members, 1 serving & 1 cooking, neither had any hairnets or hats to cover their heads, the girl that was cooking had red shoulder length hair and it hung around her face as she cooked, when we got the food it was digusting the fries had been reheated over & over and the chicken royale meals that we got were cold & like rubber, in all my years eating at burgerking I have never come across this, when I went to complain to the girl(Niamoi) who served me it wasnt possible as she was struggeling to deal with a lot of people on her own & we had to continue with our journey.

60

When Burger King first placed the Whopper on their menu, it took two hand to hold this sandwich. Now, where is the meat? Your your own worst enemy. Place your menu back the way is was and prepare your sandwiches the way it was originally planed. The other fast food style restaurant can not prepare a burger as the old style Whopper!

60

I went to get food from the store number 16622. I went for my wife and she had to leave my 12:45 in order to get to work. I went to the store, ordered a kids chicken nugget meal. I ordered at 12:25 and didn’t receive my food until 12:48. I went inside because there was a huge line outside. Inside there were 7 people waiting. The kid at the register Don said they were short staffed. The drive thru lady was standing there, the huge guy in the back was staring at the monitors then making something without gloves, the other two employees were also moving incredibly slow. I work at a bank and under our rushes we don’t move as slow as these people, we do something at least, and we always say sorry or explain the problem. No one seemed concerned, all the guests were angry, and it took so long my wife had to leave without eating lunch. I don’t plan on going back, and will further my story on to others, even though it’s not as if anyone says “Let’s go to BK, their service and food is excellent.”

60

I have wrote to you as we’ll about Romford branch I brought 3 meals from you I ordered normal coke and diet coke and fanta well I was watching your staff she half filled the diet coke with diet coke then add normal coke to it and brought them over to the tray none of them was marked when I asked her which was which she didn’t know then just picked one lucky I was watching I asked her to change. Them she. Wouldn’t I am a diabetic so I can’t have sugar so it is very dangerous to have to much sugar I was with my kids so I didn’t want to kick up a fuss the way your staff treated me was disgusting you are lucky I didn’t take the drink for testing your suppose to be friendly to your paying customers yet I was treated badly from vikki Johnson

40

What the hell man. I was angry when you first got rid of the spicey chicken. And now, you put out a plan chicken patty with buff. Sauce and call it a spicey chicken? When I saw the sign saying, “One dollar spicey chicken everyday” I was so happy you brought it back. Then I went through the drive-thru, and I was smart enough to get only 1 because I knew there was a chance you guys did some stupid thing like this. It is not bad, the sauce is good but it is not the spicey chicken. So don’t call it that. Buffalo chicken, hot chicken, kick’n chick’n, whatever. But spicey chicken is very misleading to the people who loved the origonal.

 

40

I was hired at a Burger King here in Houston, Tx (3009 Collingsworth St.) and was given the Assistant Managers position with no experience,but was expected to perform Asst. Manager functions without training or pay for the position. I was told before hiring I would eventually get paid and trained as a full-time Assistant Manager. I was given part time hours,expected to lead a store with no prior fast food experience and was going to be terminated for not fulfilling those expectations from the General Manager. was also not given full time hours, so I had to voluntary terminate because of lack of training,hours,pay,and discrimination on the part of the General Manager. Please look into this.

60

I walked in to your location located in Prairieville La and was treated as though I was not there and I was the only one in line. I waited 10 min to make an order while waitnig on the manager and the waitress to quit playing around and talking and laughing and when she did finally came back to take my order and I ordered one whopper and had a coupon for free whopper with purchase of one that would expire at the end of the day this was about 1:00 pm and she told me that she could not accept this turned around and left again, finally I got tired and pissed off and left. I eat at burger king a good bit and to be treated like this is uncalled for. I hope that I hear back from you soon because I will not leave this alone. It is a damn shame for a 55 yr old man to be treated this way. Today is 12/24/2012

40

To start off, my girlfriend and I were at the window trying to make a decision on something to order since they changed their menu outlook and we were trying to find our normal order. The young girl who was taking our order would NOT give us a minute and was being completely rude and kept asking us in an annoying tone if we were ready yet. There was no line behind us we were the only ones in the drive thru. After being asked for the fourth time I we were ready we finally ordered the 10 chicken strip box, a small fry, and a small jr whopper meal. We go to the first window, pay our food. Second window, we had only gotten one fry so we sat there for almost 10 minutes waiting for someone to come back so we can get the food we ordered, then when we told the woman who had been ignoring us that all our food wasn’t in the bag she apparently didn’t understand. This woman who was probably older than my girlfriend and i did not understand us saying “you didn’t give us our extra fry.” After we finally got our extra fry, she took out receipt and never gave it back. Now that we’re home, our 10 chicken strip piece are chicken nuggets. Needless to say, I’m furious at the ignorance and rude behavior of your establishment on J. Clyde Morris Blvd in Newport News, VA.

40

For the past two evenings, my family and I have tried to order dinner from Burger King (400 Highway 53 W. Dawsonville, GA 30534) through the drive thru. Each time we were advised “the credit card machine was down and we only except cash and that you will have to come inside and order.” Needless to say we do not always carry cash and went elsewhere.

Also, what’s the point of having a drive thru if you HAVE to go inside and order? Seemed rather fishy or either they just didn’t want to deal with customers at drive thru and why is it the credit card machine is constantly “out of order” just at night? The service at night is horrible! Need a better night crew and from the looks/sound of it better equipment too!

60

strongly disappointed on the service I received in Lexington, Nc (290 N Talbert Blvd) I work in Lexington, NC and I select different places to eat on my lunch break. Had some nice coupons for BK, so I thought I’ll check thim out. I wanted the chicken strips for 4.99 and I get a small fries & a drink. it take me 6 mins to get there so I placed my order and I strongly understand how you can be new and have problems with new promotions.

( so I calmly waited) Well the lady Kare are Kare was working the register beside her taken walk-in customer and taken drive-throw order aswell. Being patient , I asked Ms. K could she place help the lady with my order. Well to give you a picture she looked like a gold tooth , sewed in blonde and black hair, colorful long nail all that was missing from this black young lady is the fake blue eyes) well she act as if she had everything under control but leak of customer service and looking for any man to come in.

She stated the girl was new so she took over and did’t know how to enter the promotion code correctly, herself ( I waited ) finally 10-15 more mins, I finaly paid for my strips and waited. Finally went back to the front to asked how long and Ms. K said it will take 10 more mins.

NOw I have given BK 25mins of my time, 10 more might be mins added then have to eat & return to work ( Now come on) So, I wanted them to cancel my order and she rudely said something being rude and pointed to the manager and said let him handle it. NOw Now NOw he had to be her boo because he showed no concern but he did credit my -4.99 back to my account. I asked for the young lady name and he wrote it down on the receipt. No 800 number or website given so I found this website.

I missed my lunch and just don’t understand were is the customer service are to make it right service. will not return to that location!!!

20

I NEVER post things like this, and very rarely even complain to the restaurants when there is an issue because I don’t want to complain about FOOD…but I have had it. There is a location in Tampa near the stadium that cannot EVER get my order right. The last 4 times I have gone there I have gotten to work or home and it’s been wrong and the fries are notoriously COLD and nasty after 6 PM.

The first of the 4 times (this is not including other times I have not kept track of) I ordered a whopper and chicken sandwich with extra cheese. Got no cheese. The second time, ordered a large cherry sprite. Sat in line 17 minutes, got to the window, was still asked to pay for the drink and got half way down the street and it was a fruit punch HI-C.

The third time, asked for chicken sandwich and whopper again but with bacon, got cold hard fries, no mayo on my chicken sandwich, no bacon on my whopper. Then the following week go for breakfast and order a double croissanwich with extra bacon. Now … for the life of me i can’t understand why this is so hard to understand for these people, but EXTRA BACON means, add EXTRA bacon to what it already comes with. If I wanted extra bacon to replace the sausage..

.I would say “croissanwich no sausage w/ extra bacon” they take it upon themselves to leave the sausage off and this is not the first time. I have worked in fast food and so i never want to feel like fast food workers are dumb…but seriously this is not rocket science. if you cant get the orders right…you shouldn’t work there.

Does no good to complain because the managers do nothing and sometimes, it’s the managers that work the windows. Now if the managers cant get an order right…then there really is no point in me wasting my money paying for stuff i didn’t order at that location.

20

Today March 9 my husband and I ate lunch at the Burger King in Kalkaska, Michigan. Somehow my phone was put on our tray and thrown away in the garbage. I did not miss it til 2 hrs. later when we were on our way back to Owosso, Michigan . We stopped at the Burger King in Grayling and asked if they would be so kind as to call Burger King in Kalkaska and ask them to see if they could find my phone.

They would NOT call for me so I went next door to Taco Bell and they loaned me a cell phone to call back to Owosso so they could look up the phone # of Burger King in Kalkaska and call for me. My son-in-law who is Chief of police down state called them at Burger King and asked them to look in the garbage for me…they said NO..it had already been taken out.

I am very unhappy with Burger King as we(about) 22 snowmobilers have patronized Burger King in Kalkaska many many time and also in the summer as we have a cabin up there…They will Not get my business anymore nor will any Burger King!! AND I will advertise how you treat your customers. Please look into this and advise your employees how to treat their customers. An answer would be nice to have from you! Betty Bailey

60

In the last 30 days I have been to the burger king in excelsior springs, missouri 5 times, all 5 times my experience has been less than desirable. I went there 3 times in one 7 day period for hot cakes and sausage..all 3 times they didn’t have any syrup! The first time the girl baged up the order, handed it over the counter, and said I’m really sorry but we don’t have any syrup. The nxt two times I asked if they had any syrup and they just said nope. The very same day as my first visit I went back for lunch, and ordered a chicken tendercrisp with NO tomato. It came with two tomatoes.

This morning I went in for one more try, I thought hell with the syrup, I ordered biscuits and gravy and a coffee. I paid and was putting sugar in my coffee, and the kid leaned over the counter and said I’m sorry he only has one bicuit ready would you like something else instead? I said no I will wait. Ok it will be about 10 minutes. 22 minutes later I got my biscuits and gravy. DAMN!!! One of the times I went in, there was a guy and a girl sitting on the counter just swinging their feet. The same counter they eventually serve me my food on.

60

I visited the #09708 Burger King in Natchez, MS on February 10, 2012 Order #512 at approximately 6:36PM and I witnessed some very unprofessionalism between one of the older co-workers toward a newer emplpoyee. The newer employee that was taking the orders at the drive thru was having some problems pulling up the order once the customer (me) had arrived to pay and called on the lady at the pick up window for assistance. She made loud outbursts about the young lady incompentence to catch on and understand what needed to be done. The order was indeed correct just as I had requested.

After leaving the newer employee and moving to the pick up window I observed the older employee complaining and talking about the newer employee to the other workers and lastly the older employee (lady at pickup window) hollowed something back to the girl at the first window (i.e. you better do something) in a very nonprofessional manner. People need to understand that everyone is not capable of learning things at the same rate as you and although you probabaly have more experience. I am sure someone had patience with her (pickup window employee) upon her arrival as a new employee.

If the newer employee was having problems at the assigned task why wasn’t she place at the pickup window rather than the taking order window until a little later on the job? This matter needs to be addressed immediately for future practice and professionalism.

60

While on our way out of town on a trip the wife and I decided to stop at Burger King in Grand Prairie on Great Southwest/I-20 for a couple of Whoppers. When we received them, my wife ate her whopper without a problem but after a couple of bites from mine, I noticed a distinct burned taste. I seperated the buns and noticed the top bun was charred. I immediately called the store on my cell and requested a manager. After telling her the story, I requested that she list my name for a credit equal to the value of the sandwich. She said she could only do that if I brought the sandwich back because customers pull this scam all the time for a free sandwich.

Given our time constraints and the fact that we had traveled some distance from the restaurant the manager’s request was not practical or reasonable. After the repulsive act of eating charred bread, the last thing I won’t to hear is a manager’s excuse why they can not resolve a simple error (at least I hope it was) If she has such a dim view of her customers maybe she belongs in another industry (i.e. department of corrections)

20

(1;28pm sat visit)I know nothing ever will come of this complaint, but maybe others have had teh same experience. I went to the Burger King located in Smyrna Ga on spring street for a burger and a shake off the dollar menu on . when the cashier rang me up it came up to more that 2 bucks and some change and I asked why, she ran down the total and the issue came up the shake for 2.29 and not the $1.29 price that is listed on the dollar menu and teh cashier just stood there with a blank stare on her face, so I had to ask for the manager on duty and when she came over she just said that the price of tehir shakes, as i thought, the cashier told her the issue and then the manager proceeded to walk away.

I said to say excuse me, and aske her to come back and showeed her the sign that the store had displayed. she said that the corporate issue on the price and they cant do nothng about the wrong price. Dont get me wrong, its not teh price, its the whole nasty attitude I got and that Burger King just lost my business. Mcdonalds across the street is my new place. At least if there are problems, they explain it and talk to you like a person and not dismiss me. I hope someone gets back with me on the policy of if its liste on the menus, do they have to honor it. Oh 1 more thing. she could not remember the name of the store manager when I asked her and told me to go to the web site.

How is it the GM can be 3 hours late and not one word said to them but when a crew member is a few minutes late they get wrote up for it? Or I had to call off for my back and they expected me to rush to the ER to get them a doctors note but it has to be a specific doctor my note comes from and that doctor is not at the ER then I get put on 30 day probation for that??? I dont understand how they can stay open due to them firing all the good workers and bringing in people who have no clue how to do their job, or due to them picking “favorites” to work and giving the other crew members sucky hours (ex. 3 hours a week)..their burgers are never done take a look sometime theyre pink!

I ordered a Burger King Jr. Whopper with fries and the coke meal and ate in. I have a horrible stomach ache that won’t stop, and realize that I have food poisoning. I feel nauseous, and pain seems like it roams over the walls of my stomach. This restaurant is located in Oneonta, New York. I tried to call to complain, but their phone is out of order. I tried to call the other location in Sidney, but their phone is also out of order. I wanted to give Burger King a chance, since I hadn’t been a customer in a few years. I normally go to McDonalds, where I never, incidentally, got sick from their food.

I don’t know how long this stomach ache and nausea is going to last. If it doesn’t end soon, I’m going to a doctor. The worst management/cashier service ever at Burger king on spring road in Smyrna Ga. The cashier at about 1:13pm sat 1/28 was the worst ever when I questioned the price on the menu, Her answer was thats the way it is and nothing she can do about it. The manager on duty was no better that Coprorate set the prices and they cant do anything if its wrong on the menu. Hugh miststake ! Cover it up, apologize to me, acknoledge the error.

I asked for the owner name and the manager on duty did not know and gave me the web site to make a complaint and kept baggging fries and talking to me with her back to me. I just walked out and will never eat at that place anagi and told everyone that I know of the service and will blog about that location and the service. I know nothing will ever come of this and theyare lucky there was not a suggestion box..other wise it woul dbe gammed.

At 10:20 am this morning we ordered 4 each bacon egg wraps plus some other items. We waited 20 minutes , finally arrived at the window and a woman told us they were out of the breakfast wraps. After waiting 20mins, why werent we notified sooner. I know they werent out, it was too close to lunch time and they didn’t want to fix them. When I told the woman that she said you are going to have to order something else. I told her to forget it and left. After loosing all of my excess time, I stopped at Caseys mini mart. I will go there from now on. No more burger king for me. Breakfast , lunch or any time.

20

I just got back from the Burger King on Nine mILE rOAD IN rICHMOND va, AND HAD ONE OF THE WORST EXPERIENCES ever!! I sat in the drive through foir 4 minutes with not one response from Inside. I wondered if they were open. Then I went inside and the person with the head set on her head was chatting with a guy and not paying attention to the customers. Even then, when I ordered a Whopper without mayonnaise, guess what? It, of course, had mayo!! If the lady behind the counter would pay as much attention to the customers as she did the young man, I’m sure there wouldn’t be any problems.

We were traveling from Florida to South Carolina and stopped in one of your Burger kings stores for our last meal before home. The store is located at 185 Dungeness Road, Brunswick,GA 31523 Store # 16006. I ordered a Tender Crisp Fil A VM. This is supposed to be tender crisp chicken.What I received I could not even bite. It was obvious it had been maybe even triple fried. It was awful, it tasted old and very dry. My husband ordered med Bacon cheeseburger VM. With our order were two different orders of fries. One was hot with no salt the other was cold with massive salt. Our meal was horrible.

The restaurant had only one customer ahead of us. So being busy was no excuse. The employee who helped was just polite enough like she was being forced to read the lines from a book. Our total was 18.00 which was not a deal for horrible food. I will never eat with your company again and advise all my friends and family the same.

60

Hello, I recently flew from Luton airport and was shocked at the price of cup of tea, £3.78 for 2 cups.[I will take a flask from now on] I regularly take my five grandchildren to Burger King after taking them for a swim, but I can guarantee you I will never step foot in one of your establishments again. I would also like to point out it was not even a big cup of tea, It would have helped if it was a large cup, I would have liked another as I was thirsty, but it would have cost £7.56 in all.

Its little better than daylight robbery and I was disgusted by the extortionate price. I await your comment.  I was at this Burger King ….. But while I was there, There was poor service…. And there was i believe she was a new girl. She had blonde hair, And she just seemed new. But I waitched how What looked like her manger, just kept getting on to her, kept sending her out to clean an already, well what seemed to me to be a clean dinning room.

Plus after waiting a while before one of the mangers helped us, the girl with blonde hair came up to help, but then was told to go clean.. Mind you we had been standing there for about maybe 2-3 minutes while the manager was just standing there, Then the girl with the blonde hair came back from what looked like she was picking up trays and cleaning the dinning room..But I just thought i would let you know.. I felt bad for the girl.

40

I have been to this Burger King 4 times in the five years that I have lived here . the straw that broke the camels back was today last time I was there couple of weeks back walked in seen 2 people waiting on there food . two people in front of me in line . there were 3 people working in the back of the store food prep. 2 people working the drive thru window. which by the way no one was in the drive thru.and one person working the front cash regester. the person at the front took the order of the first person in line.

and walked in the back behind the drive through window looked to be some kind of a office no door on it…. the employees at the drive thru. followed him …. no one in the back was cooking anything just talking to eachother and bull shi**ing the the two people that were waiting on there food when I came in . told the people in the back they wanted there money back everyone else was still in the office could see them standing there but they would not even make eye contact oh they could hear us.

with no one out front still… after a good 15 mins. I said loudly hey is this place even open….. got a rude remark from the cooking area…. and I left . Today went there on my way to work ps. the MCdonalds next door lines were all the way out the door this is 11:00 am saturday once again no one at Burger King went in seen the Manager was there and thought service would not be so bad Wrong…

Im done with this place…………… Good Location, great city, place could make a killing But no one is ever there.. AND I SEE WHY …… PLEASE GET US A GOOD BURGER KING HERE

This Burger King is on Goodman Rd. In Olive Branch, Mississippi.38654

40

whats up with your chains in Egypt? Why do they SUCK? Is it that hard to get a whopper with no ketchup,is it that hard to comprehend? IS IT ? Is it that hard to ask for a Chicken Whopper and not get it confused with a chicken Royale? This is bullshit you got incompetent managers that their only excuse is that the employee is new ..SCREW DAT. The training you give to these morons are given by morons. 5 times at different locations – twice at City Stars Mall( lower level food court), once at Tivoli and twice at New Cairo.

60

We went to a Burger King in Oxnard, CA on Oxnard Blvd and we cannot believe what we saw! We were eating our food when we seen a worker behind the counter put some hamburger patties on the grill and walk away. We seen 2 patties fall on the floor. We kept watching to see what she was going to do when she came back. To our surprise, SHE PICKED THEM UP FROM THE FLOOR AND PUT THEM BACK ON THE GRILL!!!! WE WERE SHOCKED!!!! When we were leaving I was undecided as to whether or not we should tell the manager or not. I could not leave without telling her. When I proceded to tell her she looked at me as if I was crazy and said “they would NEVER do that”, “we have a trash can for that”.

I said “ok, well my daughter and I seen and I just wanted to let you know.” That will be the last time we ever go there again! 3 or 4 times we have visited the Burger King in Storm Lake, Iowa. The first time service was awful, we wanted a cup of coffee as we were waiting to go to a funeral visitation. We paid for 2 cups of coffee and then waited 20 minutes, went and asked if the coffee was ready and they said they did not have any decaf coffee, gave one of us a half cup and that was cold so we asked for our money to be returned. Another time there was no decaf coffee and the same kind of service.

Today my husband stopped and it was the same thing, no decaf and what they gave him of regular was barely warm. We visit one of the Burger Kings here in Sioux City and get wonderful service. What is the problem with the Storm Lake place? that should be taken care of if they want to maintain a decent place of business.

20

So here’s what happened : We went to Burger King to have dinner for the first time in a long time because we’ve had a problem with this location before. So we go through the drive thru and got a four burgers and an order of fries and onion rings. We didn’t have any problem until the lady at the drive thru told us that our burgers would be a few more minutes. (That’s fine, I don’t have a problem waiting for my food, but not for this long!!!) We pulled up as she asked and sat there waiting for almost 15 minutes.

We were still not angry, but after about 10 minutes of waiting my boyfriend went in to ask how much longer our food was going to be and asked if there were any reason that our burgers were taking so long to get! The Manager (who we’ve had problems with before because he has terrible customer service and isn’t interested in his customers at all) told my boyfriend that the burgers we ordered each take about 5 minutes to cook. I’m just curious shouldn’t that be something they tell you over the intercom after you order them??? When we order something somewhere else they tell us if it’s going to be a few extra minutes!!!

After thinking about this, how is it that they take 5 minutes each to cook and somehow they can only make 1 hamburger at a time. Isn’t that why most fast food restaurants have large industrial cook tops??? I’m not sure why this manager thought that his argument was valid, but to be perfectly honest I’m not sure that we’ll ever visit another Burger King again, and I know we will NEVER USE THIS ONE AGAIN!!!!

40

Yeah that is a Joke!!! I have gone to the Burger King near me (Davison Rd, Burton, MI) Numerous Times, and they don’t have what I want. Like today at 10:00am I ordered 3 Breakfast Bowls, they told me they had only 2, and I would have to get something else. About a month ago I ordered 4 Breakfast bowls. They acted disgusted and proceeded to tell the customers behind me that they would have to wait on they’re orders because the car ahead of the ordered 4 bowls. My Wife & I have visited numerous Burger Kings, and they have told her that Company Policy was you could get a Whopper anytime during they day, even at opening.

Well the one day at this one I ordered a Whopper at 9:55am, and they proceeded to tell me that they don’t start serving Burgers till 10:00am. By the time I got to the window to pay, it was 10:02am so I asked again if I could that Whopper. Again withe the disgusted looks & head shaking!!!

40

Ok, I have a few complaints about this BK. It is brand new, just completely rebuilt. The first crappy move they made was demolishing the A1 Steakhouse burger. Second the are now eliminating the Breakfast Bowl. My two favorite things on the menu. So last week I ordered a cup of coffee, large i believe. Either way I got my food and Joe, went home just a mile up the road. As soon as I got home I opened my coffee to add some sugar and the stuff was cold. Literally ice cold. Not warm, not even cool. ICE FREAKIN COLD! And just 4 days ago I stopped with my kids after picking them up from school. O ordered 3 medium fries and a large coke.

The coke was diet. Not marked on the lid. It was hot out and I was dying of thirst. As driving down the road I drank a good bit of it before realizing it was diet. This is a huge huge problem for me. I am highly allergic to saccharin which is used in Diet Coke to extend shelf life. Almost immediately my body rejected it and I started to get light headed and shake. I came within about 2 inches of colliding head on with on coming traffic. My disorientation and trembling body caused me to nearly lose control.

I made it to a gas station where I bought a bottle of water and was ok after about 20 minutes. I was so pissed I wanted to go back over there but knowing my temper I resisted. My kids for horrified for me, as was I. Imagine the headlines… Man dies from BK screw up. Even though this Burger King is less than a mile from my house and I pass it several times a day. I now drive the 7 miles to McDonalds. BK can kiss my grits.

20

Poor Manager, she was cursing at her employee at the counter, dropped the F bomb a couple of times during her battery of insults directed at a new employee. How do you allow her to remain in a management position after a few other customers complained as well. No quality of leadership there. I wont ever go back to burger king. I have been in mgt. all of my employed life, I have never berated an employee in this manner. Very sad that Bk does’nt think more of the quality in thier mgt team. Burger King location, Springfield, Ga. just over the 21 bypass.

60

I went to Burger King here in Houston,Tx on Veterans Memorial and Beltway 8 and I sat at the actual window for 15 minutes while the cashier took five more orders behind me. Finally I placed my order at the window. While waiting I asked for a supervisor to report the negative attitude from the cashier and the poor service that was givin. The supervisor came to the window saying she don’t have time to find out what I want because she had othe customer’s and if I could give her my receit she could write down the area manager phone number.The problem with that was I never got a receit from the cashier in the first place.

I stayed at the window waiting on a reciet and the supervisor came back to the window saying she is going to call the police if I did not leave. With that being said I parked and went inside to get my money back the supervisor was constantly being rude, she returned the money back still no receit. I asked for the receit again for my records, and she told me the receit was her copy. I helped myself with the receit and left the store. My experience there was horrible will never go back there agan. For the record there are people in America that has great customer service and can’t get jobs,but the people that can’t speak english do. What’s wrong with that picture?

40

I was at the Greenwood and Jewella location in Shreveport, LA on 11/04/2011 and the entire restaurant had an awful smell. The floors were nasty as if a mop was allowed in the store. One of your drink machines was broken, but the drain tray was filthy with old juice stains and straw wrappers lying inside it. A simple bucket of hot water would have easily fixed the problem. The manager of the facility was not professional at all wearing his shirt and sagging. Some employees were talking on their cell phone instead of assisting customers. I personally was not one of the victims but the feeling is mutual.

I work at the Calumet Gas Plant which is located maybe two minutes from your restaurant and a lot of employees like to go to this location for lunch. You also have a College Bowl Game that will be played in the area around January which will draw a large crowd. The individuals that work at this location is in the process of ruining your companies name. I would hate to have to travel an extra 10 minutes to go to the location on Mansfield Road just to enjoy your 2 for $3.00 Whopper special.

20

I just came home from taking my child to the ER because the Manager told her that she needed proof of her sickness. This would not of been a problem but the Manager did not use professional tactics towards my child. She ordered her to do this or else be fired. Is this a normal tactic for BK? My child has been working for your company for the last 7 months while purseing a full time college career which now will be Business. My child has now made a choice not to work for your co. You have a high turnover rate at her store.I was the one who told her not to work at BK because they treat their wrks. like cattle.The store is in Orange Park, Fl on wells rd. The manager is Janice and from I know is she is new.

20

The manager at Burger King store number 10739 in Bossier City, La. should be fired. Her name and her bad behavior happened today November 5, 2011. She admitted to me she called my wife a “Fat Bitch” when we were going into IHOP to eat, today. After we finished eating at IHOP, I confronted her about this and she refused to apologize and said my wife called her a “Bitch” first. I asked her full name and she said “None of your business” I then told her “You haven’t heard the last of me!” Her response in front of her own customers was “F#$%k You!!” and threatened to call police. The Bossier City District-Manager will receive an official complaint from us Monday.

We arrived at Butger King drive up window-Gallup New Mexico. As we waited to be helped, it appeared no one seemed to be manning this window. We waited 3 minutes and still no one answered. We began to drive forward to the first window and it appeared with employee there as well and we had a car waiting there as well. We looked behind us and another car appeared to the drive window, we then saw an employee at the second drive up window take their order. Still waiting for the car in front of us to drive forward. They then drove up to the second window.

It took about 5 minutes Each for the two cars in front of us to receive their orders. We waited to long to even make an order once we had the chance to get out of the drive up area we left and went down the street MCDONALD and recived prompt attention.

60

I pulled into the drive thru this evening at my local Burger King here in Whiting,Indiana which my husband ALWAYS tells me not to go to by the way,Anyway,I had coupons that came in the leaflets so I did it anyway.I was sorta rushed so I took the Drive Thru and placed my order for my “buy one chicken tendercrisp get one free” and 2 tacos and a value chicken sandwich.The 2 Tendercrisps were for my husband.After waiting for 8 minutes and watching the gentleman working “with his pants hanging off” and walking like he was on break or that he just didn’t want to be there,I was LIVID.

After the 8 minute disappointment of waiting and looking at this workers drawers,I received my food.The female handed it to me and said “have a nice day”.I stated rudely,Not now that my husband is late for work!I came home,handed my husband his tendercrisps and he ate one immediately while I hurriedly ate the tacos.While driving to work my husband exclaimed “I AM GETTING A TERRIBLE STOMACH ACHE”.I brushed it off and said that he ate too fast.I had taken MY value Chicken sandwich along to drive him to work so I could eat it as we were plenty rushed for time.

I finally dug into the bag and took a bite of MY chicken value sandwich and literally SPIT IT OUT…it tasted like SOUR MILK…I now knew we had a problem.It is aprx half hour later and I just tried to call CORPORATE HEADQUARTERS AND CONSUMER SERVICES…”THERE CLOSED”…

Who do you report this to?Possible salmonella???I called the local Burger King and was PUT ON HOLD for the manager who never found time to come to the phone…Now I’m trying to warn BURGER KING that their chicken sandwiches are possibly poison and THERE’S NO AFTER HOURS NUMBER?This is not the first disappointment as there have been many and I’m getting the feeling that all of the HOOPLA that they want to hear our voice is just that,,,HOOPLA,,,,.They can keep their ROTTEN MAYONAISE AND EXPIRED CHICKEN.Just saying,WATCH WHAT YOU EAT,,,,LITERALLY AT BURGER KING…..

I got my husband to work on time and now I await the call that he’s gotta come home…That’s $40.00 hourly lost because he ate bad BURGER KING.Not to mention the potential HOSPITAL VISIT.I shpuld have taken his advice and never went there.I only did because their within blocks of my residence.I NEVER WILL AGAIN.SUBWAY,HERE WE COME,LOL…..

40

I have never had WORSE service at a Burger King than I did tonight. The Burger King I visited was 8093 San Miguel Canyon Road Salinas, CA 93907-1214 at 5:32pm. I started to place my order at the drive thru & was told to hold on & then slow down by the employee taking my order. Then I only got to the first item when the employee told me the amount due. I sat for a minute then informed the employee that I wasn’t done with my order yet. No apology for the error, but she had to start over with a new order because she had already sent my 1 item order to be cooked.

Then she proceeded to tell me over & over again to slow down as I placed the order 1 item at a time. When I told her that I was done with my order, she rattled off a price & I drove around to the window. When I pulled up to the window, the guy who was supposedly the manager quickly took our money & then started counting the cash in the drawer. He did this 3 times before he looked up at us & asked if he had given us our change yet. which he had not. Strike 1

He finally moved out of the way of the window & we received our food, which was incorrect & no receipt was given either. We handed the bag back & said that there were 3 hamburgers missing that we had ordered. We then explained to the person at the window what had taken place when we placed our order. The response we got was a shrug of their shoulders & told this is NOT what we had ordered. We handed the employee the piece of paper that we had written down what our family wanted & said that this is what we had ordered off of.

We were then told that the 3 hamburgers were not on any of the receipts (which we had yet to see because they weren’t on the bags we had) & we were then asked to pay for them. Strike 2 After we paid for them, they handed us a bag that had been sitting on the other side of the register. We can’t say for sure whether it was our freshly made missing 3 hamburgers or not because (again) there was no receipt on it.

We finally got the right food & asked to speak to the manager. The guy who had been counting the cash drawer came back to the window with a “yea what” attitude & we (again) explained what we had just spent the last 20 minutes dealing with. His response to us was, “You got what you wanted, right?” & he closed the window. Strike 3. We pulled away from the window at 6:12pm – 40 minutes after placing our 1 item order. By the time we got home, EVERYTHING was cold & the Oreo BK Sundae Shakes had melted down to just shakes.

The first line in your corporate responsibility is The better job we do at being responsible today, the better our business will be in the future. Well, that is apparently not very well understood at THIS Burger King. In that same paragraph it is written that We also know that it must be a way of thinking before it becomes a way of acting. I feel that the employees of this Burger King need to re-read your corporate responsibility statement & IF we were dealing with the manager tonight, he is a BAD example for his employees.

The last few lines in this same paragraph are That is why our approach is stakeholder-driven, focused on four key areas – Food, People, Environment and Corporate Governance. Well, after what I went through tonight, this Burger King has FAILED at the first two.

60

Burger king advertise a toy that they dont have in stock. Its not fare for us the parents that goes there with our kids to order them the kids meal just to get the toys that they see on the showcase. It is so disappointed that when they open their bag they see another toy. My boy started crying went to ask them for the toy they have in the show case which it was sponge bob. They say that doesnt start now it start next week. Don’t but something that you are not ready to give out. Very disappointed with the company. Never again. Going to McDonald to take my boys to eat.

60

After leaving my Hunting Club with my family we stop at Burger King to eat. This was the third time stopping in one month at this location.We ordered 4 value meals and a girls happy meal. The order was placed at 12:43pm and in front of me was a truck pulled up waiting for them to bring it to them in the front. There was also a car waiting in parking, also for there order. After paying for it the lady told me to pull up. I told her there is nobody behind me so im gonna wait here by the PICK UP WINDOW!! She told me i have to pull up cause she is on a timer to get people threw the PICK UP WINDOW fast.

After i pulled up she takes the order with the people behind me. She told him to go park in parking lot and she will bring it to him.It took 20 minutes for us to get our order. While waiting we notice that there was only one person eating inside.They didn’t care if they had to bring your food threw a waiting room with people. Just as long as it looks like they served you fast. My family loves Burger King and this was the third time this place did this but this one was the worst. After leaving and getting back on the hwy,we notice sandwiches that didnt have cheese.

One with no lettuce. And mine had one piece of lettuce with two tomatoes stacked on top it self and enough onions on a no onion sandwich for 4 more sandwiches. It suppose to be “have it your way”!! Sorry to all managers,”I’ll NEVER pull up again at a PICK UP WINDOW!!! I might get my fast service after all.I never had to pull up at a McDonald window!!!!

20

I was traveling through Virginia from Atlanta on 10/24. My parents and I stopped for dinner at Burger King store #07865 6406 Dann Bell Lane, Thornburg, VA 22565 at 5:30pm. No one was in restaurant. When we walked in, a man was leaning on counter talking with the guy that took my parents order. Later I believed he was manager on duty. He never moved a muscle from leaning on counter, from the customer side. I ordered a whopper w/cheese, no tomato, heavy pickle from a young girl. I got it in 2 minutes flat. I started to eat after sitting in lounge area.

After my parents received their order, the entire BK staff, the black guy leaning, the albino, the young latin girl and older black woman and one other all came out to lobby area right behind us and started a personal conversation, Shit this, shit that, hell this and f**K that. Just like no one was in restaurant. The latino girl was not sitting with them, but sitting at another table in front of us. My Burger King whopper was the worst I’ve ever eatten. Cheese was not melted, cause meat was barely warm, no extra pickles besides the 2 it comes with and you could tell tomato had just been taken off.

Lettuce was on 1 side of sandwich and pickles on other. Moms sandwich made her sick and their language made her very uncomfortable. Fries were hot, probably because they were eating on them. I didn’t get to do the survey in time of the deadline to complain, which really sucks on BK’s part. I have to call corp. to complain because they don’t care unless it happens withing 48 hours. Oh, by the way, I suppose the better prepared food went out the front door to the mini van that pulled up to front door and had curb service delivered to them. I suppose a realtive and stolen food. This location SUCKS!!

40

On Oct.29th my husband and I visited Burger King #12323 located at 81 SE. Wyoming Blvd in Casper, Wyoming. We went through the DT and ordered a chicken tendercrisp large value meal and a Bk big fish and large fry. When we get to the window and pay the employee proceeds to let us know the chicken sand. is gonna be a minute or two so we needed to pull around and park, they would bring it out asap. So as we sit there and wait we notice we placed our order at 12:22 and it was now 12:37 and no food yet. I waited a few more minutes and was getting very mad. I took the receipt and went inside.

The DT had 3 cars in it and there was 2 customers at the front so I waited my turn hoping I would see my food be taken outside. Well that didn’t happen. I get to the counter and ask for a manager. The gal tells me he is busy at the DT window. I show her my receipt, tell her we have been waiting over 20 minutes for our order and I want a refund. So she yells out “customer complaint” to the manager and he ignores her. Another gal bagging orders asks what number is the order and starts bringing my food to me.

The Gal on the front counter says “she wants a refund” and the other lady grabs the bag back and tosses it aside. Brings back a key she got from the general manager, refunds my money and slams it on the counter. I asked for my food to go along with the refund…only right after I continued to wait. I get back to the car and the order is wrong! Ok so I got a refund, no big deal and a free meal out of it. Good thing I did ask for both otherwise I would have had to go back in to get the right food!…I called the store when I got home and talked to the general manager, the same person who took our order, and he tells me that I was not entitled to the refund and the food.

That they were just too busy to get the food brought out and what did I want him to do about it? I asked for the name of the owners and he refused to give me any info. “Charlie” said “I don’t know who you are and I refuse to give that info out in fear that you might do something bad to them”…REALLY!!!??? This is not how you treat your customers!! BAD BAD SERVICE!! Your customers are the ones that make your store successful!!! Without them you have NOTHING!!! Mistakes happen, but you ALWAYS make it right in every way you can NO MATTER WHAT!!

Little does “Charlie” know, I called one of the other stores here in town and the manager there took all my info down, apologized for something that was not her fault, and gave me the info on the owners that I asked for. I applaud “Spring” for being a good manager and listening to a complaint that wasn’t hers to begin with. To bad other managers can’t be like her!!

60

Since it opened a couple of years ago as a 24 hour BK, I would get good service and food and the BK at 28644 Sw 137 Av in Homestead, Florida. Since I am a Musician, it was convenient after midnight, 2 to 3 times a week. However, the past two months has been a major disappointment. It’s either no food, no power, cash registers down, computer down or something else. What happened? I hate Wendy’s… don’t make me go there…my husband and I have been going to your burger king located at 28644 SW 137th Avenue in Homestead since it opened at least 3 times a week.

Over the last two months it has been really bad. We usually go between 2 and 4 am, my husband is a musican and we stop by on ur way home. You advertise to be opened 24 hours, however lately we cannot order, your computers are down, you are out of fries, no sodas, sorry no cones as you advertise we can get with a meal, sorry we can not serve you….. I am very disappointed, we really like Burger King, when you opened, service ws great, now it is not…… I truly hope you do read this and try to do something…

60

I stopped in burger king In Saluda S.C we ordered but what we order we didnt get so we ordered the other sandwiches while we were waiting for the other food the same girl that took our order pick up our order and threw it in the garbage we were there over an hour . waing because they didnt know what they were doing. it took a long time for someone to come up and take orders again this was an unorganized work force .and a sorry one i will promise one thing i want buy nothing from that store ever and its up in the air about any of your stores since seen alot of the complaints against burger king ??

depends on how and what you all do to get this mess solved ????i use to be a waitress for years and i never seen anything like that mainly when you were not even bussy on Saturday Oct/22/2011 around 3or 4 pm we got our money back and left !!!!! just no excuse in the world for this poor excuse for your help !!!!!

20

I went to Burger King in Rio Grande NJ on Oct. 17, 2011 at 2:00 PM. I was at the drive through. I ordered 3 side salads. I was told that they only had one left. I told her that I would take the one and I also wanted 2 Garden Salads. I was told that they only had one of them also. So I ordered just the two of them. When I pulled around to pay I had to wait for about 5 minutes for them to bring me my salad. I thought just by chance that they were making me the other salad’s that I requested but I was wrong. It actually took them that long to get me two salads. The car behind me ordered coffee and was told they were out of coffee and it would take about 15 minutes to make.

He said never mind and ordered a coke he was told they were all out of cokes. He then asked what they did have and the girl had to let him know of 3 choices he could choose from. He ordered a sandwich which contained of mushroom and was told that they were all out of mushrooms. The manager then told the girl at the window that she told her earlier that day that they were out of mushrooms. The two of them were yelling back and forth at each other in front of customers that is very unprofessional. They need to get there act together. We use to have another burger king about 6 miles up the road and they closed up.

They should have kept that one open and closed up this one. I will never ever go back to this burger king again. McDonalds here I come. At least they have better customer service and when they are out of salads they are willing to make one, which only takes a few minutes. Way to go BK you suck.

20

I went to the burger king in lady lake, fl tonight. First thing I see when I walkedin was a messy and dirty dinning room. The manager (natalie) looked like she just crawled out of bed. Look like she had two open wounds on her left arm. A friend that was there with me said it could have been a tattoo. If it was a tattoo, it should have been covered up. Then as we ordered our meals, it was like talking to a robot. For a manager to be on the front counter. But as I said, not very friendly. She noticed a burning smell Natlie walked in the back to take care of it and find out what was burning. When another employee came up to the front I ordered a Double Stacker without chesse.

Both my friend’s order and mine came up so we grabbed it and went to sit down. My Double Stacker had chesse on it. My friend’s onion rings were cold, and her fish sticks could be used as hockey pucks. Now we know what the burning smell was. So, I bring my sandwich back up to the counter and speak with Natalie. I tell her I make sure that I can’t have cheese because I am allergic to it. My friend’s and two other customer’s said they heard me ask for it with no cheese. Natalie did replace the sandwich about 20 minutes later.
Also when I was at the counter there was an older couple, that had ordered a cup of coffee.

I saw Natalie explain how to brew a pot of coffee. which did no good, because Natalie had to go over and make it herself. I can understand have to make a new pot of coffee, but what i couldn’t understand was the way she(natalie) was talking to the older couple. Natalie asked them what they were waiting for and told then that she had to make a new pot, but the man didn’t hear her(remember old man in the old age center of florida), she turned and looked at and said she had to brew another pot like he was 2 years old. And then not so politely told them that they could go sit down and she would bring it out to them. The older couple was so upset over that, they didn’t even wait to get there coffee. Just walked out.

Customer Service was and always is number 1 in the fast food industry. I know for a fact that I will not go back there again. And, I would even venture to say that the older couple will not go back there. And, this is coming from a former emloyee of yours.

40

I went to BK w/granddaughter to get dinner and free Sundae(free coupon). I needed to buy a “value meal” to get the free sundae. There was nothing on the overhead menu that said “value meal” so I asked the cashier where it was. He pointed to to the sign that said “value menu” so I placed my order from that. 2 orders of tenders and 1 onion ring, gave him my coupon for free sundae. He could not get the free sundae price to be subtracted from total. I think a manager (red shirt) came over to help and could not do it either. She finally said I had to buy a “value meal” in order to get the free sundae. So instead of letting me reorder from the “value meal” menu she just handed back my coupon and said I could use it next time.

So I paid for the food and sundae, threw coupon away and left. The tenders and onion rings were cold sundae was strawberry, not caramel that I had ordered. Now I know why I never go to BK. As I was waiting for my food a lady came in complaining that her order was wrong. Bad food bad service.

40

Hi, my husband I went to the Burger King in Ocala Florida. There was only one other car ahead of us in drive-thru. So, when we got up to the mirocphone we sat there and sat there. It,wasnt until my husband said “hello excuse ” (and my husband wasnt rude)then we got an employee to answer us. But, she did even greet us. All, she said to us was to us was “go ahead” and nothing else. Now, I have been working with the public since I was 16. I could never ever speak to a customer the way this young girl did. And, the one thing that you ALWAYS do is greet a customer.

We, got to the Burger King at 8:05/our order number was 25/ an this happened on October 2,2011. At, the Burger King store # 6095/the address is 2900 S.E. 36th Ave Ocala Fl 34471 Someone needs to speak to this young lady about her customer service skills or lack there of!!! We, just wanted this brought to your attention. Thank you very much

Kim and Tom Land.

40

I was attending a business conference the week of 09/25/2011 in Elizabethtown,Pa. On the evening of said day,I stopped at Burger King and ordered a California Hamburger without cheese, french fries and a beverage and was served a California Hamburger with cheese. I have severe allergies to cheese and requested my order be corrected. The response was quite loud “it only comes with cheese…can’you read”. The response was so unprofessional and uncalled for the Manager, Tracy, came to my aid and refunded my money. Tracy tried to reason with this employee to no avail as I was leaving.

This happened a week earlier through the drive through and I wasn’t aware until I returned to the Holiday Express and losing the money I purchased the meal with. I don’t think I’ll be returning to Burger King for anything after that treatment…thank goodness you have an employee such as Tracy.

Sincerely.

Donald Miller

60

We called in to your Pease Pottage outlet at 0926. The “service” was apalling,the two behind the counter one called Ryan Norris, the other,wearing a rather sad looking grey T Shirt, were most incompetent and it was very hard to make them understand our order.I was asked three times what sort of burger I wanted until,finally,I got through to him my request. I also asked for a small coffee only to be told that I would have to wait for the machine to fire up.I would have thought that by 0926 in the morning all should be up and running.

I then asked for tea instead but was told the same,so I had to settle for some wretched cold drink.I finally got my “meal”, got to the table only to be disappointed further as the fries were cold.This is the second time it has happened as we called in approx.a year ago on our way to London and the service was the same.I thought that, after a year, things would improve but I was wrong.My brother was with me and his experience was the same.He ordered a Whopper and large fries,got to the table,opened the bag and they had forgotten the Whopper.Crass!

Also,the prices were steep too. £2.19 for fries,£6.29 for Whopper and £3.24 for a little Cheeseburger is over the top.Then,at the bottom of the receipt, it tells me that “The Value Meal Savings” were £2.18. which means that the gross would have been £11.71.All for a Whopper,fries,regular Cheese burger and cold drink. Are the prices loaded for the position of the site,i.e. near the motorway thereby you have a captive trade as I’ve never paid these prices at other outlets?

My receipt number was #8020 and the outlet number is 10106. We were definitely not impressed and there was no one to complain to at the time,hence this letter of complaint. I’ve added a copy of our receipts for your perusal and proof of our visit.We will,in future,unless you can assure us that things will change,use McDonalds,as in the past we’ve always had good service,hot food and reasonable prices.

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