Burger King Complaints Continued... (Page 6)526+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
To whom it may concern, I recently bought a meal at a Burger King location in philadelphia, Pa on Castor street next to the Oxford Circle, i have noticed the employees take orders on the cash register then put fries and get in touch with alot of food without gloves or washing their hands! i love burger king and i always rather my food from Burger King than any other fast food place but i will not have someone ealing with money and then my food, i do not want to call inspection i just thought it would be helpful to write this complaint
thank you so much. maghrooma_feek [at] yahoo.com
The Burger King down the road from me in Orlando, Florida on East Colonial Dr. Store # oh wait I can’t give you a store # because it is not on the receipt. Gee I wonder why?? I order at the drive through and no matter what I order each time I am told to pull around to the front of the store and they will bring my order out. there is no one behind me, no one in line so why do I need to pull around to the front? Well because mam we are on a timer and have to have the food out to you in a certain time. Ok well have it out in a certain time. I need you to pull around mam. Let me speak to a manager.
Manager comes and tells me to pull around to the front of the store it is policy they cannot have someone waiting at the drive through waiting for their food I guess. So needless to say I pull around to the front 12 minutes later, I go inside the store. NOt a sole in sight, no one in the store eating or ordering, it;s not like they were even busy. I ask gee did you forget me? No mam your order is here. I think they do this on purpose so you get pissed off and go inside to get your food so they dont have to bring it out to you. I get home and on my whopper is one little shred of wilted lettuce and about 10 pickles.
I don’t like tomatoes or onions so I ask that to be removed. You would think they would realize that I want a whopper without tomatoes or onions, I would like lettuce!!! So what I got was a stale bun, a shriveld piece of lettuce (one itty bitty piece) and pickles and a patty. If I wanted a hamburger I would have ordered a hamburger. Then I get the onion rings a large that costs what $2.89 for a large that is half full. Once I get home and find all of this out I call the store and ask for a complaint line, she gives me a toll free number and when I call it is the employee line, the gentleman tells me that I want consumer telephone number and gives me the number so I call that number and it is a number to open a franchise.
I have looked online to find out Burger Kings cooperate headquarters and am going to call and boy you better believe they are going to hear some words from me. Fast food is going up in price and quality and service is definitely going way down! I don’t think I will ever give Burger King another dime of my money…they suck!!!
i went to burger king at foothills roseville and i was suprised to experience the customer service so poor from this location. i ordered a burger meal w/ fires there yesterday. i saw her preparing an onion fries instead so i told her i want a regular fries. the lady she got mad right away and was stomping and snorting. and making indirect remark in a SPANISH language that was very rude sounding to me. she was arguing although i’m calm the entire time about the fries. the CRUE’s name was GABBI/GABRIELLA. she was really2 rude and because of this i am pretty sure that we’re not going back to burger king anymore ever!
On the night of 4/2/2011 I went through the drive-thru of Burger King store # 17110 on Walzem Rd, at 09:38 p.m. in San Antonio. I ordered the 20-piece Tenders for $4.99. After paying at the window, the clerk asked that I park further up the lane that he would bring out my order. I thought, “Great”, they were frying the tenders. A few minutes later I was brought my order, and upon tasting one piece, I realized this product had been cooked many hours’ before, and apparently micro-wved to heat them up for my order. They were hard, tough, and practically inedible. I would like either a refund from Burger King, or a new order made of this product, that is fresh, hot, and edible.
I really believe Burger King needs to train their employees on better customer service. They need to be taught to listen to the customer and not behave like they have something better to do and not act like were bothering them. The employee at drive through was curt, and was trying to rush my order. I had to tell her to hold on when placing my order (she still got it wrong) I drove up to pay and. she took my money with no words at all and gave me my change, no thank you nothing..My burger was soggy, my lettuce was all wilted and I had ordered a whopper combo no pickle, onions and no tomatoes, tomatoes, they went ahead and still put in.. What a waste of time and money going to Burger King.
Standing @ the front counter at Burger King for 15mins before they waiting on me. There was no one in line, they were talking to each other in the back, and on the cell phone, not to mention that the place was dirty. If I was the Burger King manager they would leave there phone in there car, and when not busy would be cleaning and mopping the restaurant. Instead of clowning around like they always are, how about getting some work done? I am just saying! If you want to know this burger king is located @ 1-10 and hwy 73 in Prairieville La. Every time I come in here its the same stuff, Poor Management!
Complaint about Burger King at 49 West Hamilton Campbell CA. Went to this location and they did not bother to put a label saying they are out of certain sodas in self serve drink area. March 25,2011 at 6pm. They had only 3 of the 7 or so available. This was not the first time this Burger King location was out of soda as they were out of one a month ago. The BK staff knew as i asked him and he told me the ones available. When i left a half hour later they still did not label out of stock and they also did not have any soda covers as well. Be warned check your sodas before filling up or better yet dont go to Burger King on Fridays. Who ever is the manager of the West Hamilton location sure is not doing thier job at customer service. email for this place on receipts is firstname.lastname@example.org
today we went to burger king at palencia on us 1. we have had bad experiences there before but we are just sick of it now. our nuggets were cold chicken sandwich cold bread hard as a rock. whats going on there are never any customers in the place and the employees were outside. i wish i had my camera so i could have taken pictures of the girl putting fries in a plastic bag off the floor. oh my god will someone please help this burger king does the poor owner even know or care. we will notify the health inspector. burger king manager on duty was a idiot. whats going in people always playing around dirty store and fat nasty people with no gloves. whoever owns this place needs to watch the tapes and fire everyone and start over. we might also call the news reporter to check this out this place needs help thanks!
There is one Burger King in Zachary, Louisiana. There is one McDonalds in Zachary, LA. You can get in and out of McDonalds drive through even with a long line of vehicles in very few minutes. More than once, I have sat in line (there is a curb when you get so far in and you can’t get out) for an extraordinary long time considering the number of cars in line. One night it took 50 minutes to get a Burger King kid’s meal. There was a truck at the order box with nothing but space in front of him (se was yelling at the order box), one car behind him and then me. That was the longest time but I was told by someone else that was complaining about this it was quicker to go in.
I did that yesterday and found Burger King employees arguing about who was going to take an order out. I believe the manager was there and leaving and it was chaos in there. Three people in the kitchen part, the manager, and three other employees up front. I still had to wait for the kid’s meal. No one else in line when I came in. When I had to wait the 50 minutes, I called a Burger King store the next day and got a supervisor’s name and left him a message, he never returned my call…he knew it was about the Zachary location. The store manager I talked to in Baton Rouge said, Zachary had “help” problems.
It does not help to complain to the store personnel in Zachary….they DO NOT CARE. If this is OK with you, fine but the only reason I go there is because my grandson has to have those onion rings. He has autism and he does not want any substitutes. Also, my 87 year old Mother loves whoppers. I thought you should know…it’s been this way a long time and I think you have lost a lot of customers due to this…Zachary has really grown since hurricane Katrina but I know they could find employees that care somewhere in the area.
we went to burger king last night at 8:00 pm. we placed our order inside and went to get the drink for the meal. I turned to get ketchup but the pump was empty so we had to ask for packs. they gave us 3 packs for a large fry. we had to get more. our food came then we went to find a seat. most of them were dirty and the tables had not been wiped off. but we found a clean one. I unwrapped my veggie burger to find no pickles or ketchup or onions. only 1/2 of a tomatoes was on it as well.I went back up to ask for pickles and onion in a cup to put it on myself and the burger king manager said well what kind of burger did you get they all do not come with that. I said I got the veggie burger and she just turned and walked away.
the girl next to her put some in a cup and gave it to me and walked away with out a word. my husbands burger was a double stacker. when opened it there was only one patty not two. so he took it back up and they were just going to put one patty on it and give it back but he said to the lady you have had your hands on it i want a new one to eat. when we got up to leave all of the trash cans had been turned to the wall so you could not get trash in them. we had to sit our tray with trash on the top of the cover to the trash can. it was bad in there and all of the burger king workers had the attiude that they did not care one bit if people came in to eat or not. I just dont understand people anymore. so many people are out of jobs and the ones that do have them just dont care.
they should replace all of the ones in that store with new ones. the burger king is store # 07957 on franklin blvd in gastonia n.c.
You’ll don’t offer buck doubles anymore??? WHY McDonalds has double cheese for a $1. They have fried pies 2 for a $1, Spicy chicken $1 & a really good dollar value menu & have for many yrs. U people r right across the street & can’t hold a candle to McDonalds business. McDonalds open at 5am/Burger King suppose to be 6am. I get a sausage biscuit/coffee 4 $1.08 cents at Big Mac every morning at 5am sharp everyday on time. Burger Kings Breakfast menu wow not good at all & HI PRICED/the burgers, onion rings everything way out of line price wise. the strawberry & grape jam r jelly YUK. Try McDonalds sometimes it is much better, not great but much much better.
The NEW Stacker 1 Meat 2 Meat 3 Meat No No Try again terrible value for the price. Sometimes Changes r bad. This is 1 of them. This was a change in the wrong direction No Buck doubles & The Stacker Wacker Packer deal SUCKS Sorry Just being honest here. I do like the flame broiled patty but I can do that myself at home & get more bang for my buck. The service is great/employes super/nice new clean building but too high price wise. Jack in the box WOW Chicken sandwiches/2 tacos & a real good dollar value items. Dairy Queen has 2 double cheese (really good burgers with bacon everything on them for $3/Chicken & doumplins for $3.99 Great.
Thanks for your time Kelvin Bourque. Good luck!
Good morning, I was really feeling like a burger this morning so I decide to go to burger king because most are cooking breakfast at this time. It is a rainy days…cold…so a nice hot burger would of been great. I have several issues with your restaurants. 1. The cook who makes the burgers at burger king had no GLOVES on while making my sandwiches…he picked up every ingredient with his bare hands. I not sure what you policy is…but when customers can see you make there food, it would be nice if you cooks were wearing gloves. 2. I watch him put my food in the microwave …why would he have to do this if the food was hot.
Even microwaved my food was cold…amazing. What ever happen to serving hot food. I had ordered the whiplash burger…it was cold and one of the crispy chips(not sure what the were) one was so hard I could not ever eat it. I can send it to you…you should have a product that does not get rock hard. I have tired this burger and have decided I do not like it. It to spicy for me. I can honestly say I will not be returning to burger king …I love hot food and food that is not microwaved. If this is how you run a business..you might want to put up a wall so customers cannot see you prepare their food.
I went in to Burger King fast food restaurant and asked for a buck double with no cheese. The man at the register said that he could not give me a buck double with no cheese. He said he would have to enter it as a double hamburger and charge me 30 cents more. I asked why it cost extra to get it with no cheese and was told that the buck double was a Burger King special and I either had to have it the way it comes or pay for a double hamburger. I left and went to McDonalds and they were happy to provide a double cheeseburger with no cheese at the same price as a double cheeseburger.
I have contacted Burger King Corporate Headquarters and multiple HR representatives. I have someone working at Burger King using my name and SSN. Burger King has made no effort to contact me to resolve this issue. I have left messages for their legal department, HR, general support techs, and anyone else i have come in contact with. I have filed police reports and reported it to multiple identity theft sites. They do not care about this apparently. Or think it is not a serious offense. I need to get this removed from my credit, and have this reported to the IRS. I think this is a tactic by the Burger King company to help their employees to continue to work using my info for cheap labor.
I’m thinking of going to a lawyer and having them call Burger King to get some traction because apparently they do not want to cooperate with me to help the police catch this person and press charges for fraudulently using my info to gain employment. This is BS and i think a company as big as Burger King would be willing to assist me and the police department in finding this person. I want to start a boycott of this company as this is not right in any way!!! I believe if this happen to them they would be just as concerned as i am about this.
I am an everyday customer at the Burger King at newark delaware. I eat breakfast and lunch their on a nearly daily basis. I am constantly receiving either the wrong order or food that simply should never be eaten by any human. On a few occasions I have even brought the food to show to the manager and asked them “would you ever eat this sandwich” upon which they responded by saying that they would not. This week on two separate occasions I received the wrong order at this Burger King.
The first time I saved my receipt and was given the missing food but the second time I had already thrown away the receipt upon returning home and noticing that i received the wrong food. I would like some consideration for the fact that I am constantly receiving the wrong orders and am met with hostility upon complaining, and in addition, was still never compensated for my screwed up order since I did not have the receipt. This is simply not acceptable from Burger King.
Thank you for your time and I look forward to your response. My email address is Mdevivo@udel.edu please contact me on this email to discuss this issue.
Had a very disappointing experience at this Burger King in Standish, Mich..Feb. 15, around 6:00 pm.We waited over 20 min. for our food, they were more concerned about the drive through that the indoor customers. When I got my Burger it was dried out bad. The worst part was when I used the rest room, one of the Workers came in and went then left without washing his hands, and I think it was a manager, what a piece of work. I will be calling the place tomorrow to continue my rant!!! I won’t be eating there again.
My husband and I stopped at the Burger King on I-49 in Alexandria, LA this morning. It was so cold (59) I asked the clerk to turn up the heat and she told me she needed a key. I asked where the Mgr. was so that he could do it and was told he was at home. It was 8:00 in the morning, this is at Burger King mind you, and they didn’t even have coffee brewed. I was told I would have to wait for that too. I got my money back and went across the street and ate at McDonald’s instead.
I went to Burger King for breakfast this morning. The service was very rude. I didn’t get a HOW ARE YOU or other nice greeting or a THANK YOU. They pulled me and 5 other cars out of the drive thru and told us to park and that theyd bring our food out. I waited ten minutes for two sandwiches. I had asked her to put jelly in the bag, when they brought my order out they hadnt, so i had to get out of my car and go in there and wait for jelly. They were rude once again and didn’t apologize for leaving the jelly out of my order. This is ridiculous that they are supposed to serve the customer in a friendly timely matter and i have to go thru a rude hassle at Burger King just for a biscuit. Ill go to McDonalds next time!!
I went into burger king at 6:35 am on 2/5/2011, the person behind the counter was very slow moving (i figured he worked all night maybe tired not the problem) well he looked at me and said what do you want. I handed him a burger king coupon for buy one get one free breakfast bowl (which are very good). I said give me this and a medium black coffee please. He looked down at the coupon looked back up at me with a look of are you kidding me like i asked him for his first born. He said we don’t have any coffee, i said are you kidding, he looked back with the same blank look said no. I have been waited on before by this person with the same look, so maybe that is just his look. Burger King not serving breakfast and NO COFFEE R YOU KIDDING ME.
I just went to burger king to get food for my daughter…..I saw one guy in there…..Pulled up to drive through sat there for 10mins. Drove to the front and they disappeared…..all lights are on in the place……Its only 940p……this location is in Montgomery NY 12549…..Also when you do get someone they make you wait 10 to 15 mins for food…….I was reading reviews and they are bad with your company. Something needs to be done about this burger king location…….It has bad service……..I will go to Micky D’s right across the street…..they are nice and food is fresh and fast…..hope something is done about this……thank you for your time……..
Today on my lunch break I decided to go to the Burger King. As I approached the building I was really greatful that no cars was in the drive thru. As I was turning in a car did make it to the drive thru before me, the car was at the ordering speaker for about 10 mins before he pulled around. I then waited for 8 mins and no Burger King employee said anything as if there were closed. I pulled around only to find the same car that was in front of me is still at the window. after waiting for another 5 min the car drove off with no food or money being exchanged.
I then pulled up at the window and look at the Burger King employees who tried very hard to make no eye contact as they were looking at paper working and doing other things. After waiting at the window for close to 10 minutes I blew my horn which made no impact on them at all. Now cars that have arrived after me are pulling around and speeding off. The Burger King staff never did acknowdlege that they were not taking orders.
The head manager, Am making a serious complain about how staff are being treated in burger king in Gloucester most especially by the manager (stephen). First of all,there are no permanent hours for staff,they tend to do it every week where they give there own people more hours. One can’t even pay for one’s bill. We staff worked hard for the company,and the only we can be paid is with the harsh treatment. If only the HR of burger king can please come into the case, every staff should have specified hours they are working the days and time both the full and part time staff,at least we all have a sense of belonging.
I am working in burger king in Gloucester,employed as a full staff but being as a part time,even with the part time,i can be given just two days to work, how can I pay my bills! If I ask, the manager (Stephen) is going to tell me that they too much staff and they have to cut the hours,my question is why employ so my people? Please find something to the situation cause burger king Gloucester is not a loving place to work at all. All staff working with anger cause hey can meet up with financially and the stand in manager is not helping at all instead messing up the whole thing, it was a lot better when the manager was in (kamar) but immediately he left stephen feels his new manager and everything upside down. Please do something about burger king in Gloucester. Thank You!
During the busy lunch rush, i waited at the burger king counter for my order while this woman texted. My food was done and in the staging area. I waited a total of five minutes while this lady texted and/or facebooked on her phone. She laughed and was pointing at the phone while showing others. Another burger king counter person asked her to do something and she said… “just go ahead and do it…” indicating that her job was simply not important to her. Really, if you don’t like your job at burger king or anywhere else, go find another. I heard she later got fired by her boss, but honestly it was too little too late. You shouldn’t be texting at the counter!
What kind of company believes that an Oreo Shake is serving a vanilla shake with crushed Oreos and whip cream on top? I’ll tell you who, Burger King! Their service and quality keeps getting worse and this was the last straw. And to make it worse they gave me no receipt so no Corp number to call. Then I look online and there are no e-mail or numbers to call. Dammit I actually wanted to help BK and still they don’t even let me do that. Obviously they could care less about their customers. I’ll stick with In and Out, Jack in the Box and McDonalds…
Burger King — such crap! Every single one of their stores shut down in my area. Poor customer service is poor customer service. I had a bad customer experience. Oh it was 6 minutes to close of breakfast and they didn’t want to make a batch of biscuits? Oh, boo hoo hoo for the Burger King franchise! They lost a customer, and possibly the lifetime value of that customer, to save a buck on a biscuit batch. Burger King corporate will waste millions of dollars on advertising this year. But lost a customer on a freakin’ biscuit.
I am pretty upset about this. I am on disability and social security, so my budget is very much limited by that. Went in to burger king the other to get a burger, and was very surprised by the rising prices of fast food. Instead of a few dollars for a hamburger, it was almost 5 dollars. If you want fries and a drink, it will cost you almost $7.00, with a regular drink being $2.25. I ended up getting a few things off of the dollar menu, and went home frustrated. I know times are difficult for everyone, but it is very difficult to keep up with the rising costs of living. I don’t eat fast food like burger king all the time, but it would be nice sometimes to get a hamburger. I just don’t think I can justify spending that much money anymore, it’s just not worth it to me anyways. Burger king and probably every other fast food place keeps going up on their price, and you keep paying it. Why???
On Monday 6th April at about 4pm my husband, I and my three children went to bk in cowley retail park. We were waiting in the quee at the tills when the man in front if us raised his voice to the girl serving, he was telling her that he spoke her language and what she said was very rude and she should think about what she said before she spoke. I took my children to find a seat leaving my husband to order. While waiting the man who spoke to the girl serving told my husband that the girl had told a co worker that I was fat. This lead to my husband having a word with the manager after he had spoke to my husband and I and said he would talk to the girl. He apologised and nothing else was said or done. I'm very disappointed as what was ment to be a treat for the children turned into an uncomfortable meal.
I ordered a Whopper, Jr. meal with cheese. (this is a complaint against whoever made the sandwich, not the guy who took my order.) when I got home, there wasn't any cheese, even though I was charged for it....I put on my own cheese, and while looking at the inside of the sandwich, there was one pickle, one tiny slice of tomato, one tiny ring of an onion and the lettuce you could hardly find. I remade the sandwich, adding my own cheese, pickles, onion and lettuce.
I went into the store on Fairgrounds road in Bremerton on March 31. About 12:45 PM. I had to go into the store because the drive up lane was backed up about 4 or 5 cars. I ordered 2 BIG KING sandwiches (with no middle bun.) The lady who waited on me did a good job. I asked for 2 mustard packets. When I got my order. And left the store. I got on the road, on my way to work. I opened up one of the sandwiches and noticed there was only one patty in the sandwich. I opened the other sandwich and there was only one patty in that one as well. My order stated that I did not want the middle bun. NOT the middle patty? This has happened before at the same store and either the order is wrong? Or the fires are cold. So maybe it is time to go to Wendy's
I am writing this to you to let you know that two of your BK's that I go to are deliberately having their printers not print the receipt survey number out so that you can't read it, and can't do your survey. They are store #2956, and #7249. This has been going on for at least two months now. I was first told that the printer needed ink. Than a few weeks later I saw an employee at the mall, and when I asked if the printer was fixed, I was told that they don't want us to call in. The reason is because they don't want us to get a free item, and they won't make as much money as they would without the survey receipt. If you send someone to these BK's you will see what I am talking about. I will stop going to these places if they don't fix their printers.
Burger king @ 200 East Judge Perez D. Chalmette,la April 1st 815 a.m. Went in to order a breakfast meal. 2 employee 1 for preparing the food the other take the order from drive thru and front countner REALLY. you need to get more employee's or close down that is dam rite STUPID.
I ordered chicken fires today for lunch and much to my surprise there was no chicken or very little, what taste there was tasted like fried dough, very little flavor, they were also very dry. they should be dough fries. very disappointed.
i was visiting the burger king on peters creek in winston salem NC.. i arrived at around 1130 am.. i had palced my orger and waited for about 15 minutes all to find out that my meal had either been given to another customer or had not been made at all.. when i went to inquire about the reason i was waiting so long,, i was told nothing by the attendant,, she just yelled in the back and acted very irritated with me ,, i was embarrased because there were other customers there and she was so loud and rude. i decided to leave with out my money back or food because it was just going to make me more mad waiting on my refund
i work at a laquinta very close to this burger king..which always seems to be short handed..anyway today sunday, 3/29..at aprox. 1230 I went in to order food for 5 fellow workers..there was a line which was not moving..a young think girl seemed to me having a argument with someone on the line...then she said she was not working and got her phone and went to texting..then yelled that there were no more burgers and she was not taking care of the people at the cunter...a lot of people left, me for one and went to the near by dunkin dounuts and got some very good sandwiches...why does this unit have suck a hard time with help....a couple weeks ago the dining room was closed cause they didn't have enough help...and we send a lot of our guest over there..maybe not so much if this place cant get it together....
This Bluefield Va Burger King has not had ice cream for over six weeks and we come for the shakes and Icey floats. Not a good representation for theis store in Bluefield Va.
Went thru drive thru after paying was asked to drive up to wait for tens minutes which there was know other customers when i got home old fries so hard you couldnt eat them i ordered a double with cheese i got a single know cheese and burnt bun its really sad yall open for 24 hours and know customers and still I received a bad product!
On Wednesday, (3/25/2015) at 11:35 AM, my family, and myself went to one of you drive thru. I brought a spicy whooper ( without cheese), whooper junior with cheese, 9 piece chicken fries, 2 bacon cheese burgers,1 large onion ring, 3 small fries, 1 medium ice coffee, and 1 medium fruit punch. receipt number (217), my complaint is that we found hair on one of the cheese burgers and they did not contain no bacon, my other complaint is that my spicy whooper had cheese on it when I clearly stated no cheese. This is bad business, my son had ate off the cheese burger when he found a long black hair on his burger. I also have a complaint that no one in the store were wearing hairs nets, and they all has long hair. The store number I went to was #03456. Cashier 300169 Britney. Address: 5120 W Capitol Dr, Milwaukee, WI 53216.
I went out to eat with my children and a lady worker camileigha set my burgers on the counter while waiting for my kids chicken nuggets by the time my kids food was done I sat down to eat and my food was ice cold so I respectfully asked for another burger she grabbed the burger felt it and said f***ing bullshit and tossed the burger, made a second one and let that one set then brought it to me and that one was also cold she then said to me that it was my own fault that my food was cold. And that it wasn't mcdonalds I can't have it my way. I was very disappointed I asked for a refund. Then left. I wanted to be reimbusted for the time I lost I didn't even get to sit down and eat with my children. Please call me at (707)-457-7899 thank you
Addressing the Burger King in Panama City fl on 1396 w. 15 th st 32405 Store phone # 850 784 1660. I went in @4:51pm on 3/25/2015 I ordered a double whopper w/cheese and fries and a chocolate shake. I asked for a senior citizen discount the cashier said we don't do senior discount's I then informed him that yes you do I always get my senior discount. He said he is not allowed to gives discount's yet. He said I would have to speak to the manager I said ok can I speak to her he went and informed her that I would like to speak to her she said ok give her a couple of min so we waited patiently for about five min then I told him to go ahead and ring it ,regularly so other people could get waited on. My order cost $8.49. Then I steped aside to wait on my order and to speak to the manager by now 10+ min 's have passed I watching the young manager working and I waited patiently. Finally she told the young cashier his double whopper was up.
Now my order is ready and she still never took a moment to address my concern, I asked him who was her boss and he shrugged his shoulder's saying I don't no , then he told her I wanted to no who her boss was and she never informed me so I proceded to tell her that all I wanted to ask her was about my ,senior discount she said all I had to do was ask him which I said I did and he said I had to ask you. She told me she was busy and if I had a problem with that I could come back there and make burger I told her I'm retired and I have made more burger's in my day than she is old. I have grand kids older than she is and I have paid my time.i told her that she could have answered his ? From where ever she was and never stopped working. My problem is that this little girl would not take time out of her busy day to respect her elder's and it's sad because I'm a customer the reason she is able to be a manager @ Burger King.
All this over a senior citizen discount and a very disrespectful manager don't remember her name but she was working @ 4:49 pm on 3/25/2015 the young cashier was new I could tell because he really did not want to upset her by asking her my ?'s . My Host: was William order#219 I really would like for someone to address this issue I and my wife have had this happen to us a few times @ this Burger King five times we get senior discount then when a new employee comes in they don't understand the discount there should be proper notification plastered on the bulletins board for all employee to honor the men and women of the military and seniors who have earned the right . That young lady needs to know that some gave all and all gave some for her to be in the position she is in.
Yesterday apx 4:00pm my husband and i went to the north versailles, pa drive thru. 1st i couldn't understand what the girl @ the order window was saying. I asked her 3x to repeat herself she was not talking clearly and i couldn't understand her at all. i ordered 2 jr whopper meals and told her i left my coupon at home. she charged me like $9.39 for 2 meals. I threw away the receipt, you can check the register tape with my order. We then ate our meals when we arrived home and were very disappointed in the quality of the meal. the buns on both burgers were dry and stale. I called the restaurant and they said to bring it back. I said i'm not coming back when it's 20 minutes away each way from my home. I asked for a refund (for my next visit) they said they can't do that. Since They were unable to assist me, can you send me coupons for two (2) free meals at a later date. I frequently eat at burger king and this the 1st time in over 30 years i ever experienced a problem. Thank you for your assistance. Renee' Konias
I went to burger king in Macon Ga. ask for a chicken sandwich with light mayo ,when I got my sandwich it was fill with mayo,also it taste like it was cook in old oil and had bend under the heat lamp the sandwich was not freash.
A manager (Fea) came in yelling at a couple employees telling them to shut the up and putting her hand in their face, also was throwing creamer in one of the employees face.
I called Burger king last march 3rd about bolt in the milkshake and they said will send to big corporate office and they never call me. I call every once a week ... and they never call me until now.
Today I decided that I would have something from Burger King. I stand online to order a #1. Durning the process waiting for someone to take my order. You have one Clark notices me but not asking for my order just for at least 4mins doing what ever note even say sir I'll be right with u. Store is in Elmont ny.... I left and when somewhere else to eat ghetto service
Every time I go here to the drive-thru at Burger King in Windham, Maine (04062) it is a 10 minute wait for my food. Its at least 3 -4 minutes before I can place my order, then a 5-10 minute wait for my order. Not just me , EVERY ONE! You can go to McDonalds across the street and be out of there in 3 minutes or less, usually less. You need to hire more efficient employee's. No one should ever have to wait that long. I got to McDonalds and as I'm leaving the same cars are at Burger King still waiting for their orders. This is like this ALL THE TIME. And at Burger King there is no way to get around the other cars in the drive thru so you have to Wait and wait and wait. WHAT IS WRONG WITH YOUR EMPLOYEE'S?
Orange juice was almost water at Burger King. If I go there I expect a certain level of customer service.
Went to go get a ice cream sundae manager claim that it was 4 oz. of ice cream wasn't even 1 and half. I don't think that customers should be treated that way.
burger king me and my 3 children where in burger king on the 3-9-15 and one of the employes was very rude her name tag said Cheyenne me and my 3 children was dinning and she came over to my table where we was eating our meal and she grabbed my 13 month olds high chair and pushed it back with my bay in it and began to clean our area it was upsetting to me she had no right to grab my babys high chair with her in it she should have waited until we where through with our meal before cleaning our table and swiping under our table it could have gotten trash in our food and my baby could have fallen out of her high chair when she grabed her and pushed her chair across the floor like she did that could be a law suite so please do something about this employe at burger king by the name of Cheyenne she is located at the burger king at 1605 town square SW
One food was ice cold returned it and she had put already deep fried onion ring back in the deep fryer then my fish sandwich was so cold there was no warmth at all ice cold brought it back and the had that balls to microwave the fish patty and one it was still cold and so tough it could not be eaten at all this is the 2nd time I've been there and the 2nd time we got food poisoning and extremely bad service and food this place there is no way this place would ever pass a inspection of any kind its dirty filthy and the employees are just as bad I will NEVER go back to that burger king don't wanna be sick with food poisoning again even my son got sick off their food this burger king was on the corner of century ave / 120th ave and 36 in south Paul MN area I was told the place was closed down due to it not being up to code.
Went to the BK in Fairhaven Ma about 7pm tonight. Ordered 2 fries and 2 Jr Whoppers got home a 4 min ride everything was cold! Really ! Now I had to listen to my husband complain. This is not the first time this has happened at this location, simple request I want my food hot.
our orders of French Fries were extremely loaded with salt--what happened to the "no salt" to be added do to health issues? Also, the chicken sandwich had almost no sauce-making the sandwich very dry. Normally eat the Whopper Jr., but decided to try something different-what a mistake!
My god, the Chicken Parmigiana grilled sandwich is awful. It is not up to the standards that i have found at BK. I have been a customer of yours for decades. and nothing before prepared me for this. First- i cannot imagine that the chicken had ever come close to the flame grill -- it had to be microwaved. The flavor was non existent. The chicken would not stay in the bun the marinara sauce made it so slippery it kept sliding out.
It is not that hard --- grill the chicken to give it some flavor - put some parmigiana cheese on it put a little marinara on one (1) side and serve.
Went to Burger King last night at 7:15 pm asked the girl at menu if a Burger King stacker was single meat or double meat patiently waiting for a reply while she talked to another employee in the back ground. I said hello she then responded no! Then asked of I wanted one very very rudely! I then said well I dunno I asked a question and then she responded back very rudely again well I answered your question. No could not have answered the question I asked she wasent paying any attention. I then told her never mind I wasent going to get anything from there and left. I then called Burger King to talk to a manager called 8 times with no answer at all. I will probably not be going back because of there customer service its ridiculous. Not sure what y'all do with the complaints or how you handled them but please don't repeat my name to any employee .
I went to the burger king in walhalla,sc and ordered 2 chicken sandwiches and waited 28 minutes before I received my food. While was waiting people who ordred long after I did whome who have ordered much more food than I did somehow got there food before me. Needless to say I was very angry. When I confronted the burger king employee about this she proceded to curse at me and told me I shouldnt have came at that time of the night which was at 8:30 pm. She handed me my food and continued to curse. This experience has made me never want to visit not only this burger king but any burger king ever again. Very disappointed customer.
May 1, 2013 at 12:30pm I went through the drive through at store #10316. I ordered 2 double cheese burgers, 12 piece loaded tots, large coke, large dr. pepper. I had to tell the guy working the drive through that I wanted the 12 piece loaded tots 3 times. He then asked if I wanted them loaded! I said yes and then there was silence. I said "Hello" he said "yes can I help you"? I then asked him if he would repeat my order. He said "3 double cheese burgers (I only ordered two) a 12 piece order of loaded tots, lg coke and a lg dr. pepper". I said "no only two double cheese burgers not 3". He said "you only want two double cheese burgers"? I said " yes that is correct". Then there was silence once again. I said are you still there? He did not reply so after another 30 seconds of silence I pulled to the window. I told the cashier that I needed her to repeat my order because he obviously did not hear me or something and would not repeat it after he got it wrong. She said " that was 2 double cheese burgers lg loaded tots, lg coke and lg dr. pepper. I said yes that is correct. So, i got back to work gave my co-worker his burger and i then sat down to eat. They gave me 2 double stacks (which have bacon) and the burger sucked because I do not like bacon. I did not get my 12 piece loaded tots and they gave me 2 dr. peppers and I can not drink dr.pepper. I am unable to return the food and drink because I have to work so I do not get a burger, tots or something to drink. I tried to call the store and they will not answer and then I get a fax machine tone. THAT IS THE PHONE NUMBER LISTED ON THE TICKET TOO! I am very pissed and hungry....I will write to the paper about this Burger King if something is not done. This is not the 1st, 2nd or 3rd ect........problem we have had with them. Please make this right for me. Thank you.
I just went to the Burger King in Batesburg, SC. I ordered 2 double cheeseburgers ketchup only, 5 bacon double cheeseburgers ketchup only and an order of the 9 piece chicken fries. Not too complicated right? Wrong, when the lady gave me my order thank goodness I checked it & all of the burgers were wrong. I had to explain the order to the drive thru lady 3 times and she then says "so you don't want pickles on those?" ( Really??? ) Then another woman came to the window & said you want 2 double cheeseburgers with no cheese & only ketchup? ( You have got to be kidding me!)
I once again explained my order. Finally I got my food & the lady had an attitude handing it to me. When I got home & was pulling the food out of the bag I seen that they shorted me a burger & one of them was STILL wrong!!!!
A few weeks later,Â I ordered two #1 (large)meals one w/o onions and cheese and one whopper w/o pickles and with BOTH whopper's they still got them wrong and even after I brought them back up front to be fixed the one that was requested WITH onions the took off the cheese which was wanted on and I told them all they had to do was add onions. The whopper w/o cheese HAD cheese and BOTH were greasy & cold! The fries were supposed to be lg but we got small and the were so salty that we couldn't eat them!
I paid $15.42 for both whopper value meals and I will not go to BK #0396 in Syracuse,NY again, if ANY BK! It was horrible!! This was on 12/30/11@ 4:52pm
We visit the local Burger King on 98th street in Albuquerque, NM. Labor Day, we went in there and ordered lunch. The music was so loud we couldn't talk to each other and my wife is hard of hearing so she shut her hearing aids off to avoid getting a headache. It was still too loud. Also, this is the United States of America. They had a loud Spanish radio station on with no reference to the US. We are 65 years old and moved here to be with our Daughters family. I have had run ins with this store before for cold sandwiches. I will not go back to this place and will tell all my friends not to. You have another store on Coors and I40 that treats us great but we live too far for a quick meal. We tried to call the manager and he was not home. His voice mail was not set up so we decided to complain to you.
1/5/2013- Burger king Store number #443, 393 Washington Street in Weymouth, Massachusetts. 6:11 p.m. order number 65- Drive Thru I went to Burger King ordered two Kids Meals - one being a hamburger with ONLY KETCHUP-which it clearly indicated on my receipt, instead I got a hamburger with mustard and pickles---which made for a crabby,cranky,young girl---also my food which was a VM SM chicken ,fries,sm Dr.Pepper was extremely cold!!!
What is going on??? I pay 12.94 for three meals and most of it was tossed because there is NO WAY my daughter will eat a hamburger with mustard or pickles. I should not have to reheat my food -it should be hot ! Are employees not being properly trained or are they incompetent ? I understand it is considered fast food but this is ridiculous.
The mistakes need to be properly addressed and corrected. I am really ashamed and disgusted !! I just thought you should know and be aware of what is going on in your restaurants. A disappointed customer--Sincerely, Shannon Martin
On March 24, 2013 @ 1:13 I went thru drive in window of store#7881. Ordered 2 Whopper Jrs, fries and onion rings. When I arrrived home, one of the Jr.'s has NO burger. I tried to call the store and let them know what was happening and got no answer.....just a large shrill as it was a fax#. Drove to the store and explained what had happened. The person took the Jr back and proceeded to correct the error but by using the original bun and condiments. No apology was offered. I waited and when the Jr was up, the person in the back stated that the Jr was for that "dude" at the counter. We spend a lot of money at this Burger King, and I do not appreciate this attitude. This "dude" is helping to pay for the salaries of those they are serving. There is a Wendy's and McDonald's across the intersection and that is where I will be going from now on and ensuring that everyone we know knows about the bad service and dis-respect this burger king [I can't even capitalize the B and K] has begun to show.
I actually Live about 3 mnin away from burger king and I actually go to there at least 3-4 times a week. During the day it is great but at night it really is a day and night thing. You guys have 2 employees that work together which end up being mother and son. Usually the older women well Id rather keep it pg-13 she is very lazy and purposly says we dont have certain things no on the menu just so she wont make it. The son was fine at first but I guess whats falls from the apple tree doesnt land far I am truely upset about getting out of work very late and am unable to order what I would like to order and if it wasnt for my kids I would of stopped along time ago from ordering from you guys Please take note of that and hopefully the problem is resolved.....
ps. im not the only one who complains about them I just took the time to let you guys know whats really going on
on the 18/03/2013 at 1210 i stop into one of your branch in hornby christchurch and orderd two bbq backon burgers and a creamy mayo and two chicken skwers in all three of my burgers the patties were as black az the tyers on my car that shouldnt have even been given to a custmer and to top it off i had to wait in my truck for five minets while they burnt the patties im am not happy at all it cost me 24dollers and i couldnt even eat it im am hopeing that you learn from this and fire who ever is working there they are lucky i dont go back and throw this crap threw the windo i would like to hear back from you or you can loose me and my money kfc is up the road
I was recently in your Mount Joy PA store to get something to eat. I could not believe what I had seen.
To begin with, there was a line of people waiting for a person to take their order. The soda machine counter looked like it had not been cleaned since closing since the night before. The tables and floor was not much better.
While I was sitting there eating my meal, I saw to employees come from the back to pick up the trays. They did not have any cleaning tools to clean up dining area with. I was afraid to use the restroom just in case it was in the same condition as the dining area.
I will not be stopping in to this store again. I'll pay the extra money to eat a meal at Subway or Sonics.
I've had the worst experience at Burger King. Wasn't no "Have it Your Way," there! This is my first complaint ever, and this bad customer service has happen twice at the same location. I went through the drive thru and ordered the two for three special.
I waited in line for about 5 minutes, mind you this wasn't rush hour, (breakfast, lunch time, or dinner) and then after I paid for my food I was told to pull up and wait. I did with my screaming 5 month old and three older children, and waited for a total of 15 minutes. I wanted to get my money back and just leave.
So as I went to go inside and ask for my cash back to take my business elsewhere, an employee came out and almost gave my order to one of the other three vehicles waiting for their food too. When I did finally get my small order, the food was cold! I called and let them know about it and I was told as long as I bring my receipt I can get the two burgers again, however I only have 48 hrs to redeem them.
I hope that something can be done about this because I enjoy Burger King food, and I won't be returning to any more Burger Kings because of the poor customer service.
This happened at Burger King on Rt. 28 in Milford Oh. 45150 513)831-3392 my order# was 39 May 1, 2012
I'm not a person to complain but I really hate when I order something like a value meal with onion rings and not only do I get cold onion rings I also get a few cold fries and half a sweet potatoe fry, when I go somewhere and pay for my good I expect to get good service and hot food I'm very dissappointed in this because I go to burger king for my drinks in the morning before work and it makes me not want to go for anything anymore. This was at the location in Bardstown KY.
I went to Burger King this afternoon to pick up lunch for my family and I. All of our food was not only wrong but the lettuce on our burgers looked as if it had come out of the garbage disposal! I ordered an angry whopper combo a double whopper with cheese combo and two cheeseburger kids meals. Not a one of our sandwiches had any cheese, I've explained the old lettuce that was used my children's fries were burned and I thought I'd give the new sweet potato curly fries a try... HA! I swear the order I got must've been the scrapings from the bottom of the fryer! Not one whole fry in the box! Not sure that I will ever go back to a Burger King ever. We are on a pretty tight budget and thought we'd splurge we thought it'd be a nice treat, what a surprise! To top it off no receipt!
On 2/27/2012 at 6:30am Wednesday morning, I visited a Burger King District 17 located in Miami, FL and upon dropping my younger sister Shantavia Howard off to work due to she is a Burger King employee. I drove through the drive thru area to place an order and upon placing my order I heard through the intercom name calling and profanity by the Burger King Employee/ Manager who is taking my order so my younger sister hears the conservation which was about me. She told the manager the customer u called b***h is my sister. So please show some respect and reframe from calling her out of her name. The Burger King Manager was way out of line I was disgusted when I realized she was talking about me. She was very rude & unprofessional. In addition, she further then said to my sister that she would beat her ass up and that I'm unclear on what I want. But as a Burger King customer I should have never heard the conservation through the drive thru window I also try to reason with my sister to hold her peace with the rude manager, in my opinion the incident that occurred was outrageous and does not represent the company very well. Furthermore, I'm a victim caught in the middle of the crossfire due to an employee who woke up on the wrong side of the bed also for the record I could have been anybody perhaps an inspector. Last but not least, after the incident my younger sister then calls me back on her phone because the rude manger order her to leave immediately so I went back to pick her up enough was enough I personally walked in gave back the coffee and demand a refund for my ice coffee drink later to learn the manger name was Aixa . Thank you
I went through the drive-thru and ordered 2 double stackers, a Rodeo Cheeseburger, & 2 medium fries. It cost me $10.01. I paid and I immediately received my food I also asked for Sweet & sour sauce and she gave me one. I looked in the bag and saw that I was missing 2 orders of fries. I waved, called out, & even honked my horn. All 3 employees looked at me and just continued what they were doing. I ended up leaving because no one acknowledged me. When I got home the Rodeo cheeseburger had a raw onion instead of onion rings, Mayonnaise instead of BBQ sauce & it included bacon. Last time I checked, a rodeo cheeseburger doesn't have raw onions,mayo,& bacon.
my co-worker and myself went to burger king on 2/25...(5017 Fayetteville Road Lumberton NC 28358) she got iced coffee with a shot of vanilla...I decided not to get it because I love coffee but i wanted her to try it 1st so after she bragged about how great it was we decided to go back on today (2/26) i was excited to enjoy my coffee but on our way out of the building another co-worker wanted to get something as well. so when we got there we opted to walk in and not go through drive, because we had so many seperate orders. when we got there the gentleman comes to take our order and he was had already entered into the system the ice coffee with the shot of vanilla. but there was another woman...i think she said her name was Laura or something to that effect who told her they were not suppose to do that. when my coworker advised her we did it yesterday she proceeds to whisper to the gentleman for about 2 mins. How rude and unprofessional. in the end she says she wants to be fair all accross the board. she could not make an exception for us, however i did not ask for any "special treatment" we wanted the ice coffee special .25$ and a shot of vanilla which we were prepared to pay for, just like she did on 2/25. this is why i am upset, you offer a special for a whopper junior, 1.59 and it only advertises on tv the whopper junior. however before they ring you out they offer cheese for an additional price. Same should go for the coffee, you offer a .25$ the option to add vanilla for an additional price should be included! Especially since the day before my co-worker got it for .30$! so i didnt fuss and just got my whopper junior and left. the thing that has me truly upset is because we went to another burger king and they did it. and even worse when i got back to work my sandwhich had brown lettuce and the tomato looked like somebody ate out the middle of it. i know the economy is rough but i do we really have to skimp out on the quality of food and customer service? I thought it was burger king's motto to have it my way. if that is the way you are giving it out....just keep it and i will take my services somewhere else!!!!!!!!!!!!!
JO-RONNICA E CAMPBELL
On December 10 2011, I gone up to the drive threw window on 56 street and Bush here in Tampa Florida. order a chicken sandwich and French Fries. I did not check my order to see if every thing was ok. so after I got home washed up ready to sit down to eat. I notice the chicken sandwich was burnt black burnt. so I go back to Burger King. ask to speak to the Manager. he came up to the counter I said to him when I put the Sandwich on the counter, that I would not serve this to a homeless person very nicely. he lash out at me and said you dont come in telling this to me I Didn't make the Sandwich you don't come in here telling this to me.
I said to him sir I'm not lashing out at you I'm only saying to you that this was not right to serve this to no one Burnt black chicken and there was other customers there. so he went on , and on. so I said just give me my money back. he did give me my money back and I said Thank you. he never did say you are welcome neither did he make an Apology. all I'm saying is that he did not go about it the right way as being a Manager. I did not get his name. but I know him if I see him again and he is a black Manager.
On 10/24/12 at approx. 7:40pm I pulled into the drive-thru at the b/k on bennett rd in fredonia,ny and ordered the following items from the dollar menu...1 bacon cheeseburger,1crispy chicken sandwich and1small choc olate milkshake. I thought your employee said $8.53,please pull foreward.. and assumed it was a mistake. When I pulled to the window, the person working there again said,'$8.53 please.' I stated, you've made a mistake...I ordered a one dollar bacon cheeseburger,a one dollar crispy chicken sandwich, and I dont know how much a small choc. shake is,but it isn't$5.50....the person there again said it's$8.53. I laughed and told him to have a nice day and left without the order. WTF!!! Are your small shakes $5.50?Is this some shitbird trying to skim$5.00 from every drive-thru patron?I guess I'll be dining at your competitors from now on....
My colleagues and i went to BK on 2s551 Route 59, Warrenville, IL 60555 1/22/13 about 12:20pm.
There were no one behind us at the drive through so we waited at the drive through for almost 10 minutes included honking the horn and no one answered. so we drove up to the pickup windows and saw a guy standing there with a mustache apparently either looking at the chairs or talking to someone, was not getting food or placing an order. we watched him for about 5 minutes, then he walked towards the back. A few minutes later a young girl started putting on a head set looked at us while we are sitting at the drive through window and then looked the other way, just like the other guy did. We honked to get her attention, still nothing. She looked at us again and then back to straight across the cashier. at this point we were not being served. the 3 of us decided to go across the street to McDonalds and placed our orders along with order for our other co-workers that did not come with.
At times i think McDonalds customer service was bad, but i have never been ignored like ever especially getting food.
Thought someone might like to know or would actually care and do something about it.
I ordered dinner for my children today through the drive thru at the Burger King located on Washington Street in Dorchester,MA, I buy food from this shop at least twice a week. Today my order was incorrect. I ordered two chicken parms and the sauce used was bbq instead of marinara sauce, I went back into the shop and explained the mistake to the manager named Carlo. First of all he gave me an attitude like I made a mistake. He thre my bag inthe garbage withouir looking into it. He grabbed a sandwich from the warmer and slammed a bag at me. I continued to inform him that I had two sandwiches not one he yelled back at one of the cooks to make an additional sandwich. Again he threw the bag at me without an apology. Upon arriving at home I realized they had used bbq saauce on one of the sandwiches so I returned to the shop. Before I could inform him the sandwiches were made incorrectly again another customer was complaining to him about the way his food was prepared to which he responded again with a bad attitude he continued to tell the other customer that he was not his son and that he shouldnt ever speak to him in that manner again. He also yelled at one of his employees in front of several other customers which I find completelty unprofessional. He yelled at her telling her to stop stacking to look at all the food on the warmer and that she needed to get the food out of there. If he was upset he shouldnt take it out on his employees.When I approcahed him about the new sandwiches he again gave me an attitude and spoketo me in an unprofessional tone. He argued with me in front of many other customers assuring me the sauce used was the correct sauce which in fact was not. At that point I became so upset that I replied that as a manager he should learn some customer service and learn to speak to customers because we are the ones who pay his salary. Instead of apologizing he said I made the sandwiches what else do you want? He continued to yell at me as I was exiting the shop saying I made the sandwiches 6 times to which I replied you shouldve gotten is correct the first time. This shop has just lost a good customer who spenad at least $100 a week in it. I am disgusted that a manager not only treats customers with disrespect but also his employees in front of customers. This man has no business being a manager in a place of business that advertizes "Burger King Have it your way!!!!!! at this site its more like the manager's way and dont you dare complaint because he will just disrespect you in front of others and make you feel like you are the one at fault.
I visit your Hattiesburg, MS location at Turtle Creek; I have been to this store location multiple times, and i have noticed the mistreatment of workers at this location. There were two workers behind the counter but the worker who was trying to clean and make your store suitable for customers to eat. The manager threatened her that if she did not put the customer first that she would become one. I think that was extremely out of line. She is sweet I eat at that location many times and she always greets me with a smile. The managers are immature and this establishment also takes a long time to give out food. Can you help them please I was very disappointed in that manager's decision.
My husband and I are from orange, tx. We go to the burger king in vidor. About 10-15 mins from us. We have been there numerous of times because we LOVE the food. But the service and getting the food right is a different story! We go once every other week. EVERYTIME we go in he gets a burger with cheese, NO VEGS, and light on mayo and ketchup. Is that hard?? I can't understand why when he gets his burger, it's never right!!!! It's not hard!!!!! When he gets it, it's either good on mayo and ketchup and there is veggies or just lettuce or they glob on the mayo and ketchup and leave off the veggies. It's like they can not do both and go easy on mayo and ketchup and no veggies!!
The first couple of times it happen we excused it. But now it's everytime we go in! Today- jan. 17, 2012 we went for lunch and I didn't get what I ordered. I got the California whopper jr (which I love!!) and I was in the middle of saying I wanted the meal and the cashier cut me off and was saying something to another worker. Then my husband got his usual number one with cheese easy mayo and ketchup and no veggies. Well we got our food.........mine was not the meal, and his had lettuce. I checked our ticket and it did not say no lettuce but no onion, no pickle and no tomato. I have looked at the receipt in the past and not always is it a cashier mistake.
But it is like this everytime we go. We don't want to stop going because we love it! But if they can't get it right then we will stop going. It's so simple, get it fixed is all we ask. And I read it's good to leave a suggestion........ Well, I suggest they start paying attention to what they are ringing up at the register, listen to the customer, and kitchen crew needs to pay attention to what is on that ticket. I used to work fast food, it's not hard to read a ticket, or ring up something on the register.
I visited the drive-thru located at 3311 Midland Blvd in Fort Smith, AR. I ordered a small Raspberry Fruit Smoothie, which was advertised for $1. I was told they were out of the Raspberry mix, but had the Mango and Strawberry-Banana. I said I would take a Mango then. I was told my total was $2 and some change. I asked wasn't it on sale for $1? The person then said, "That's only for the Raspberry".
I told her never mind and drove away. First of all, if you're out of the mix, you either should take the sign down or charge the same price for a different flavor. It's not the customer's fault if you are out of something. I am a native of Fort Smith, but have resided in Van Buren, AR for 12 years. There is a Burger King around the corner from my house, but I chose to bypass that one and patronize the Fort Smith location. I think that was bad business.
Hello, I have been to the Burger King restaurant address 1164 Malabar Road Se Palm Bay, FL 32907. Phone number 321-956-1131. This is my third unpleasant experience with this particular Burger King. I cannot begin to express how from start to finish the customer service, wait time and freshness of food was way below any standards known to human. The first two times I took it as just a bad day on my part or Burger Kings. Today was the last straw. On this particular visit there was a manager taking orders and it looked all every other position in the place. I could tell by the look on her face she was so stressed and upset.
I did not want to add anymore frustration that she had on her plate already. Each of my last three visits we were maybe 2 deep in drive through yet our wait times were over 15 minutes. There was no apology or explanation given when we paid and our food was handed to us. Also the food was cold each order. Today was no exception. I did keep my receipt because I do feel that this time there must be some compensation done on Burger King's part.
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