Burger King Complaints Continued... (Page 6)558+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
Went to BK this morning. Was going to go through the drive thru but there was a car blocking it, so we went in. We being me and my two small children. I ordered the food and we sat down to wait. When the order was called I retrieved the food and went back to the table. While sorting food I noticed a wrong breakfast sandwich and was about to go up to trade it when the employee who had taken our order came out and demanded a sandwich back. I said this one is wrong and went to grab it but then he touched my child’s sandwich and said it was the one. Touched his food… so the wrong sandwich was taken awsy, my child’s food had to be replaced, and then the employee hadn’t noticed I didn’t have mine.
So I had to pay for a sandwich I had already paid for. Will never go there again. Poor service and bad manners.
Went to BK this morning and ordered a breakfast platter and a gravy biscuit to go. Got home and the platter was Eggs really scrambled all over the tiny plater a biscuit cold and crubby and tastless two tiny pieces of under cooked bacon which was bad but the gravy was served in a small round bowl with a crubbled biscuit with some flour water poured over it. You can bet your sweet butt that I’m going back to Jacks and I swear tht I will never visit BK again, The lower price meal at Jacks has gravy grits the gravy biscuit does not appear to be something that someone threw up…YUCK
ok so i go to Burger King maybe once every 2 weeks..usually just for a burger on the go. So today i went and got a burger and nuggets for my daughter. we get to our destination to sit in the car for a minute to eat. her nuggets are fine. My burger though..well wasnt a burger..it was bun special stacker sauce and cheese..and a burnt taste. i opened it up to see that the burger patty itself was the size of one of my daughters nuggets!! and half the thickness!!! so i took pics of if it. id post them on here if i knew how or could to show you. i even put one of her nuggets on top of it to compare size.
Ok i know they are “grilled” pattys..whatever..but the patty shouldnt have shrunken that much..well needless to say..were getting out burger and nuggets on the go from McDonalds.
We have enjoyed Burger King Whoppers since it opened in our town, Ville Platte, La. While the whopper is still good, the attitude of your employees is hiting a new low in rudeness,lack of social skills and very non caring. Tonight we ordered a whopper meal and whopper junior. I wanted milk as my choice of drink. When your employee gave me the total I asked her if the milk was included or if it cost extra. This apparently insulted her very much as she rolled her eyes and said it is extra and that’s how it is. I realize most of your employees are not the top of the class, but their actions reflect on Burger King.
On a differnt occasion I watched as my whopper was being fixed and was very surprised to see them fix it with bare hands, even stopping to scratch their face, lick their thumb and put a slice a tomato back in the serving tray. I’m sure Burger King will not go out of business being I’m not going back, but I think you need to know. Thank you
I recently stopped at the Burger King drive thru In North Saint Paul MN. the crispy chicken sandwich was barely warm and tasted strange like soap or a chemical was on it. Had to throw it away!! This happened to a friend a week ago and I thought she was wrong till I tried it. Is the grease old or what. I will never stop there again. I only write this for the sake of other costumers. What happened to great service!!
The Burger King in Canton, NY originally was a clean restaurant that you enjoyed visiting. Over the past 6 months, I stopped in to grab a couple of breakfast sandwiches. I had to return them as they were hard as a rock. The employee took them back and made a comment to coworkers within my hearing that I “said” they were cold and hard. Very rude but replaced them. Another time a couple months ago, I ordered three double cheeseburgers to take home. I live 25 minutes away. When I got home, they were plain hamburgers. We ate them as I did not want to drive back to have them replaced.
Just yesterday, I ordered the new Bacon Ranch Chicken Tendercrisp. Again…took it home and when I opened it, regular tendercrisp sandwich. Apparently you have to physically open the wrapper before leaving the store to be assured you have the right order. They don’t have a coffee dispenser now out where you can get your own and one of the soda dispensers has been out of order for months.
I am writing this, not due to a one time complaint. I owned restaurants for years, & before owning them i ran hotels & mom & pop rest. in Daytona Beach Fl. Over the years i found myself stopping at Burger King, you always had something i enjoyed on your menu, even when i was on my way to MY own RESTAURANT. I would stop for a breakfast sandwich. I was a loyal customer Since the age of five yrs. old. Over the years, something happened to your restaurants! You must Franchise them to anyone who has the money. The one’s In central Fl. Are filthy dirty, serving old food, horrible customer service, rude dirty looking Mang. That i would not let wash dishes in any rest, I was involved with!!
You must have the worst training program. I am not all mad, that is not why i wrote this, I am ashamed of all you don’t do about trying to clean your act up. At one time you really were the KING of fast food….No longer will i ever eat at your restaurants. I myself have a proven track record for the opening new rest. & going back once a month to them, making sure they stay great…
My family and I went to Burger King for a late night dinner after watching the Monster Truck show. Burger King #3746, the girls name was Kayla, in Radford Va. I ordered 3 nugget kids meals and a whopper meal, my boyfriend got a plain chicken sandwich. While ordering she kept turning around and talking to her co-workers and not paying attention to my order. So when the order came she had charged me for 3 extra small drinks, and put cheese on my whopper. I order no cheese because I am lactose intolerant. We waited for about 15 minutes for the first order and when we got it it was cold, instead of waiting for another whopper I scraped the cheese off best I could.
I then had to remind her about my refund for the 3 small drinks, she didn’t like that at all. She was rude and so was the manager on duty, no apology or anything. She basically threw my money at me, and took off. My boyfriend went up to order a chicken sandwich to go and he had to wait on Kayla to turn around and take his order, she was busy talking to her co-workers again. I love BK when we are on the run, but now, not so sure we would ever go back to that one at least again.
Again, I did not receive my order. Twice this month, I have driven up to Burger King, #3847 in Houston, Texas. I first time, the attendent disappeared and didn’t take my order. I waited as he had asked me to do, but he didn’t come back. There was no one visible, so I left. This evening I went again. This time my order and money were taken, but my order didn’t come. As I waited, I saw employees leaving with their orders in hand, I saw employees messing around, but my order did not come. I drove around the window again and saw an employee sitting on the counter eating fries. I asked for my money back and handed a young woman my receipt.
She called the cook and both seemed confused as they tried to figure out what happened to my order. There was no explaination, no apology, no manager visible. I do not go to Burger King because the food is terrific. I go there because my husband and I work part time jobs in the evenings trying to supplement our income. The Burger King is the closest restaraunt to our home that is opened late.It seems to me that your night manager is not able to supervise or better train his crew.
On 29 June 2011 at 18:57pm I proceeded through the drive though of a Burger king. Location was the closes to 500 B Carteret Ave Beaufort, NC 28516 right across from a McDonald’s and a Domino’s Pizza. As I placed my order (two wopper specials, lite mayo, lite lett, and cut in half totalling $7 and change) and drove to the window the young lady took my cash and gave me my change. I then looked though the window to the preparation area and saw my food being made. It was the worst thing I had ever seen im my life. The preparer was gloveless. I visually saw the member put my meat pattie on the bun. Then he got my pickles froms some compartment with his bare hand and unfolded the pickles and placed them properly on the pattie.
Next the burger king individual pushed a button on some streen he was watching, wiped his hands on his shirt then proceeded to finish making my burgers. An African American hand came into the picture and tossed the top of the bun onto the counter of the preparation area. This gentleman was also not waring gloves. The main preparer pushed a button on the streen and continued to make my burger. I had seen enough. I told the cashier to hault my order and give me a refund. The cashier turned to the food prep personel and told them to stop making the order and that i no longer wanted it. She called the manager whom was a farely heathy set gentleman and told him I no longer wanted the order.
The manager refunded my money. Never asked if I had a problem, was I dissatisfied, or what was the reason for the refund. I will never eat at that establishment again. My burger king experiance has been ruin and I now thin all burger king establishments are the same behind blind eyes.
My husband and I like so many others are trying to ride out this economic crisis by working part time in the evenings. Needless to say we don’t always have time for home cooked meals. The Burger King,#3847, in Houston,Tx. is the closest establishment near our home that is open late. Twice, within the past month I have driven up to purchase a meal. Twice, I have not recieved the meal ordered. The first time the attendent asked me to wait a moment, that he would return to take my order. He immediately disappeared and he didn’t return for my order. After about ten minutes of a no return and no else visible, I left.
This evening I drove up again. My order was taken and after taking my money, I was asked to wait in the front, though there was no one behind me. I waited, I saw employees leave with their orders in hand, I saw employees messing around, but my order did not come. After about ten minutes I drove around to the window again, showed my receipt, and asked for my money back. One employee was sitting on the counter eating french fries, while a young woman looked over my receipt called the cook over, and tried to figure out what happened to my order. At no time was I given any kind of explaination, nor an apology, nor did the manager appear.
These are not isolated incidents as we have had problems before and I’m talking about years. The night manager at #3847, I was told is David Villa. It seems to me that he is not your best manager or perhaps not sufficiently able to supervise his crew.
on Friday night, I went to burger King my order was incorret the staff was visiting with each other and the drive area was conjested I had to go inside after a long wait in line to get spenda for my tea, I had asked for mustard and no seed on my burger top. I was with a friend on Saturday and recieved the same type of treatment. I had no choice but to go to the same burger king We were leaving and need quick food I can not understand the employes and they do not get the orders correct. I experienced bad attitudes and rude service. I have always love burger king, however this was awful. 2403 w.wheatland The number for concerns listed was a burger king store in calif. I need a refund
I have taken my 6 year old son to the local Burger King in Dearborn at 25300 Michigan Ave. BK # 495. Once a week for the last 4 weeks. No childen’s toys. The first 2 times were drive through visits. At $4 a gallon, it is not worth turning around and getting the lame excuse I finally got. Burger king is between toys, so how about a bad necklace for your son? No thanks. it still made it’s way into the bag. The last straw was 2 days ago. Manager Dennis was the person who waited on me. Nice enough person. Shocked about my previous experiences. I said this plainly and clearly, ” how about taking your keys and opening up the toy display and getting me 3 of the squirt guns that you are out of?”.
I am not sure, what do you say to someone that will not listen. I wanted to smack that guy upside the head. But having my 6 year old next to me, I decided that would be a bad example. If the toy display is empty, maybe the BK is out of the toys? Ya think? He gave me a Transformer old toy from the backroom. My son has duplicates of those. WOW, thanks…I went to my car before I left and took out of the trunk the necklace still sealed and in the burger king bag. I gave it back to him… Why would I go back there? Lets add some more insult to injury. I get home last week from one of the burger king trips and a burger king commercial comes on and says. “get a free drink with any Whopper sandwich order.”
I looked at my receipt and I was charged for the small drink I ordered. Why pay for a large if you dine in and can refill. Too celebrate 1st week off from school, we went to McDonalds. My son does not like onions, he gave me the burger and he ate the fries and had his coke. McDonalds is cleaner, cheaper and more polite and he got a cool & correect toy in his “Kid’s Meal”. I am done with burger king.
I have had problems over and over with the Burger King in Sturgis MI. The people are rude and act like its a chore to serve you. The burgers come with almost no toppings. If you order a fresh BK big fish they never put down a fresh one. You have to go back in and get a fresh one. Have it your way, only if the person working feels like it, which is almost never. I cannot believe this store allows their managers and employees to be so rude when they screw up. It is no wonder McDonalds across the parking lot is always busy and this Burger King is never busy! Save your self the hassle and eat somewhere else!
at burger king in jax florida at hodges and JTB I was treated so rudely by the girl in the drive thru, she said that what I ordered would take several minutes to prepare I told her ok, she snapped at me if you dont like it leave, I went to another BURGER KING told the person there what happened he said “yeah we hear that alot about her dont know how she still has a job. I quess burger kings motto have it your way is no longer applicable. there are to many fast food places for me to be treated this way,I honestly can not believe the manager or owner condones this kind of behavior.
I spoke to many of my neighbors ” this burger king is in my neghborhood” there were several people who have experienced the same type of treatment, this reflects very poorly on Burger King as a whole. I hope this does not fall on deaf ears as this could and should have a negative impact on Burger King as a whole if left unresolved.
5-30-2011 At 9:09 PM, I took my son through the drive-thru at Burger King on Highway 82 West in Tifton, GA, as I do most every night, Order # 100 Check # 50189, I gave the girl at the drive thru $ 5.00, my change was $ 1.05, she never got it to me, the wind was blowing and she let it fly onto the parking lot, she dropped the nickel on the ground, I was at the Burger King drive in window and could not get out, my son got out, we never found it. All She said was I am sorry. I do not have extra money to throw away. I am a widow and having a hard time. My son likes your products so I take him.
She never offered to help look for it. All she said, I’m sorry. I did not appreciate the way this was handled. You need to check with your people and make sure when they are giving change, they make sure the customer gets their change. I feel like she should have replaced my change, since she is the one who let it fly away. Not sure I will be going back to that Burger King.
this is the 2nd time in a month that i have visited the burger king in the 4000 block of veterans pkwy. at both times, i was the only one in line, there was not a line in the drive thru. Both times i had to wait for someone to wait on me and then wait about 5-10 min. for my order, while the employees ran their mouths and piddling around. I have worked retail off and on for over 20 yrs. customer service MUST come first, especially in this day and time. The time i went last month, one of the mgrs. or someone over the other employees was in line and i told him about the waiting time and he said he would check into it.
With so many out of work, people everywhere need to be customer conscious, because there is always someone that is willing to show appreciation for a job. The food is always good, but the service is sorely lacking.Thank you.
I go to Burger king in guayama PR Carr 54 and it was not good for me that is. I go there because wherei live ther is no internet. While i was at Burger king last night two of the Employees at Burgerking were treating me like a gay person when i have never in my whole life been gay. Now the Manager of Burger King a young lady was talking to an employee about me as i heard them speeking in a suspiciuos manor. Then the lady manager approached me and asked me where could she take here daughter for dancing lessons and i replied i don’t know why would you ask me such a pathetick question,woulden’t you ask a girl that insted of me thats very disrespectful of you to ask me that question.
Then she laughed out loud as if it was funny. I felt raged i wanted to jump over the counter and grab her by the neck or smash everthing i could get my hands on . what should i do in a situation like this. Should i let them get away with it. Should i take action and sue’ them for this. I mean i am a customer. And thats no way to tret a customer. Somebody help me because i go there every day. And i have to put up with this evey time i go there. I am mental health patient. Burger King is one of my favorite fast food restaurants and this is what i get for being a good customer.
And by the way I will forgive the lady manager because i knowit was not her fault itwas Christians fault for telling the lady manager things about me thats not called for. And to Burger king headquarters please for give me for writing this letter i just wantthis to stop and for my safty i will try not go there any more.
On May 25 about 10:06 pm My niece and I ordered by way of the Burger King drive through, I told the clerk that I wanted a whopper with extra onion and no mayo for myself along with fries. My niece ordered the whopper junior without cheese with onion rings both of these items were meals. Not only did they make us wait, the order was wrong. My whopper had mayo, no extra onion, the bun looked as if they had been using it as putty. The fries were cold and taste as if they had been out all night. My niece hates cheese her Burger King whopper Jr. had onions and cheese. her onion rings were cold and chewy.
She asked for tea without ice they gave her a coke. We did not find this what amounts to enedible food or garbage until we got home too far to return it. If this was the end of their day they should not had said the food would be off the grill… I thought that the first time they got my order wrong that it may have been a mistake now it looks as if they just do not care! The Burger King store number is 1515400 Forest Park, Ga. I kept the receipt.
I go to Burger king in guayama PR Carr 54 and it is was not good for me that is. I go there because where i live ther is no internet. While i was at Burger king last night about 11:pm 5/24/2011 two of the Employees at Burgerking were treating me like a gay person when i have never in my whole life been gay. Now the Manager of Burger King a young lady was talking to an employee about me as i heard them speeking in a suspiciuos manor. Then the lady manager approached me and asked me where could she take here daughter for dancing lessons and i replied i don’t know why would you ask me such a pathetick question.
Woulden’t you ask a girl that insted of me thats very disrespectful of you to ask me that question. Then she laughed out loud as if it was funny. I felt raged i wanted to jump over the counter and grab her by the neck or smash everthing i could get my hands on . what should i do in a situation like this. Should i let them get away with it. Should i take action and sue’ them for this. I mean i am a customer. And thats no way to treat a customer. Somebody help me because i go there every day. And i have to put up with this evey time i go there. I am mental health patient.
Burger King is one of my favorite fast food restaurants and this is what i get for being a good customer. By the way the employee who’s been causing this issue goe’s by the name of Christian. The lady manager i don’t know hename but i can identify her if you need me to.All i wanted to do was use the intenet an i did purchase it’s not like i didn’t buy nothing. But i will talk to a lawyer about this situation because i can’t let them get away with it.
Dear Burger King, I went to Burger King at 1709 rd in Goshen Indiana and got a double cheese burger 1.00 fry a a cheesecake the guy who took my order was just blah not friendly or rude got to the 2nd window paid for my food and waited then the manager her name is Holly i asked basically threw my food at me was very rude didn’t say thank u come again nothing until i asked her what her name was then she said Holly and i started to drive away and she opens the window and screams out have a nice night i thought that was very rude and did not look good for your company!!
I love Burger King but will not be treated like that when i am spending my money there!! So i will no longer be going to that Restaurant anymore there are 50 other places to choose from on the same road but i thought you should know how i was treated at your Restaurant!!! Thank You for your time and have a nice day!! My name is Christina Horn and my e-mail is buckeyegirl77 [at] comcast.net
I went to a Tim Hortons in the morning about 8:30am and they were so busy with lineups out the door, so I decided to go to Burger King which is just up the road from them and I like the Croissantwich Sandwiches. I ordered black coffee with 3 sweetners and a Croissantwich with bacon and the little potato fries. The woman gave me my order in a bag with my coffee. I opened the bag less than 5 minutes later and my coffee also. The coffee had milk in it (ordered it black) and there wasn’t any sweetner in it, so I threw it away. The croissantwich was fine although barely warm and the potatoes were also barely warm. I threw the whole thing away.
It wasn’t a lot of money but still unacceptable. I thought to myself, “no wonder Tim Hortons was so busy and I was the only customer at the drive-through of Burger King. I live in Ottawa, Ontario and the Burger King I went to is in Kanata on March Road.
I went to the Dewey Ave Rochester NY Burger King drive through on Saturady 5/14/11 at 8:14 am. I advised that I had a coupon for a BOGO breakfast croisant “of greater or equal value.” I ordered a double croisant and was told the coupon exlcuded this item. Nowhere on the coupon does it state that. I spoke to the manager who said his name was Ron Mass. He showed me a placard that states the coupon does not apply to the double breakfast croisant and that it is displayed INSIDE the restaurant. I disagree. I told Mr. Mass that this is fraudulent, classic bate and switch. I also pointed out that the outside signs do no indicate that the double is excluded from this coupon and that drive-through patrons don’t see the disclaimer inside the store.
Even if they did, the coupon explicitly states “greater or equal value” so no disclaimer on a placard is valid. This deception gets partons to return with the expectation that the coupon, as written, will be honored. Is there any class action going against Burger King? They should revise their coupon, not spend money printing worthless placards.
I went through the drive through today at the Burger King on Main st in Lewisville TX and ordered a whopper with cheese and an A-1 burger. I did not look in the bag, which I remembered you should always do at Burger King. When I got to my office I opened the bag to see there was only the A-1 burger in the bag and nothing else. I then took a look at the burger to see the meet was burnt and cold and the bun was flat and rock hard. I had to toss the burger out because it was not edible. This location has to be the worst experience with a burger King I have ever had and I will not be returning to that location even if it was the only fast food in the state of TX.
I only work 5 miles from there but I run a business so I cannot take the time to run back and make a complaint. Otherwise I would be there complaining about the food quality and the fact that they did not get my order right, even though they charged me for everything.
It doesn’t seem to matter what Burger King I’m at, (Denver,St. Louis,etc). I’ve noticed and watch the staff reheat the burgers to melt the cheese and warm up the bacon before wrapping and serving. What has happened to a fresh flame broiled hamburger served hot the first time? The taste is horrible and when I asked for a fresh burger the cashier turned her back on me and walked away! Just remember that to have it your way is to go someplace else!
we was traveling thur afternoon and hubby was a little hungry so we stopped @ Burger king in bellee chasse ,La hubby and i went in others stsyed in carit was 7:05 thursday may 5 aked the girl we would like 4 #12 Bacon cheese 4 fries she sais sorry we have no burgers, we said how can we not have burger this is burger king we have no burgers no buns i said do you have a manager here she said yes told her better fire her littlee tiny thing looked stunned never ever heard of no burgers sas sas sas.
today i visited my local burger king and order 3 whoopers and 1 double whooper i waited 10 mins for my order and when did get it home i found that i was shorted one whooper. when i tryed call the number on the ticket i was hungup on and when i called back the number just rang and rang. every time i visit bk 11119 at lunch or dinner time i have a long wait and my order is wrong “I HATE THE BK IN CLEWISTON FL. AND WISH IT WOULD JUST BE CLOSED DOWN” the managers and staff suck!
My wife and our three little children were in the drive through. There has been over five other times in the past year that we have gone to this Burger King, and we had other issues. But, besides these five other times, I will let them be and tell you about this one that we had tonight. We love to eat at Burger King. We will no longer eat at the Atmore, Alabama Burger King location, unless there is drastic changes in the customer service. I know that it is ran by the manager and on other occasions the manager was there. To narrow it down. I am tired of looking forward to great food from Burger King (like we always do at other locations), then only to come to the Atmore, Alabama Burger King and get poor service and cold food.
I am tired of being asked to pull ahead from the last drive through window, to park up front… and then the drive through employee say’s “pull ahead and we will bring your food out to you!” A while back I asked why do you always ask us to pull forward and you will bring out my food, when all I ordered is one combo, just like it comes. The drive through person said, “our drive through is timed… and the big people will see if your drive through time takes too long.” WOW?!? On other times in the past year, we received food that was not even warm, it was actually cold… I mean cold like it just came from the freezer.
I pulled back into the drive through asked to speak to a manager and the employee said the manager was busy… She said, “What do you want?” I then asked again… I need to see the manager please? The employee blew a sigh of frustration and then threw her pen down and walked away, about 4 minutes later a manager came to the window and asked what is wrong? I said my daughter’s food is cold, like it just came from the freezer, she then said what do you want me to do? I said… I would like what I ordered but warm.
But, besides the fact of having to pull forward, so you guys will not know that it takes this franchise in Atmore 15 minutes to bring our food, I want to tell you the rest of our experience. I am tired of getting poor service from this location. I know that if you have a good team and a great manager a business will thrive. You may also ask me, if I do not like the service so much, why I don’t just go somewhere else. Well to answer this question, why should I have too, when it is how hard to offer great service? I keep hoping it will change.
Tonight my family ordered our food, and from the start it was like we were not even a customer. Every one looked frustrated to be there and then we were told to pull forward and someone would bring our food out to us. 15 minutes later!!!! And some of our food was not even warm/hot!! Tonight, none of the employees were helpful, nor did they have a good attitude. My wife said that none of the employees even tried to help or offer good customer service. They acted as if they did not care. Even after being asked to pull ahead and having to wait for 15 minutes, the person that brought our food, did not even say, “I’m sorry for your wait.” WOW… besides being common sense and the right thing to do or say.
It is not hard to say… “Sorry for your wait” When the food was brought out to our vehicle, and it was not even hot, there were no ranch condiments in which we asked for when we first ordered. NO BIG DEAL, BECAUSE WE ARE USED TO THIS BURGER KING LOCATION IN ATMORE, NOT EVEN PLACING NAPKINS, STRAWS, OR PLACING IN THE BAG WHAT WE ASKED FOR. So my wife asked for the ranch condiment. The employee said that it would be $00.27 a piece. OK… I understand Burger King having to charge. But when we asked for it when we ordered it, IT SHOULD HAVE BEEN RANG UP THEN!!!
SO WE DO NOT HAVE TO PUT CENTS ON OUR DEBIT CARD. AND ABOVE ALL OF THAT… COMMON SENSE TELLS A SMART PERSON… THAT IF AN ORDER HAS TAKEN SO LONG… AND YOU ASK THE CUSTOMER TO PULL FORWARD SO THAT CORPORATE WILL NOT SEE HOW LONG THEY WERE IN THE DRIVE THROUGH… COMMON SENSE WOULD TO GO BACK INSIDE… GET THE RANCH… AND NOT BRING UP AN EXTRA CHARGE… WHEN YOU HAVE ALREADY OFFERED A HORRIBLE EXPERIENCE AND HORRIBLE CUSTOMER SERVICE.
I would love to talk to the managers at this location about the problems that we have had, but we have talked to them in the past, and they act as if they do not care and blow you off. We are not ones to complain, but we have had enough. We have not shared our experiences with anyone else, yet. I am hoping that you will make a difference at this location. Thank you for your time.
order number 572
Your slogan “have it your way” doesn’t apply in Rainsville Alabama. Tonight after driving 20 miles to and from the burger king location located in Rainsville Alabama I saw when I got home that my order was not complete so I drove back to the burger king location. I approched the manager (Maggie) and told her my order was short she in turn told me that she would have my ONE WHOPPER in 20 min. that she had a lot of orders ahead of me (I could clearly see 3 whoppers on the platform infront of her not being issued) I then ask to speak to a manager and she said she was the supreme manager and noone was higher.
I then ask to speak to the owner of the burger king and (Maggie) the manager informed me that he lived in Las Vegas and I was welcome to drive out there and see him, after this smart ass remark not only will I not be returning to this Burger King, Unless Maggie is gone! No business needs managers that treat any customers like there pcs. of trash. So When shes gone please inform me and I will return in the mean time I have no choice but to instruct the whole area where this burger king is located of this horrible woman and ask that no one eats there again as well as contacting the Health Dept, and all resturant permit issue dept for places of business in Rainsville And or DeKalb County Alabama.
Burger King @ 323 Main Street West
Rainsville, AL 35986-5909
(256) 638-7799 Supreme Manager Maggie
You can email me back with notice of her dissmissal.
My email: ctshort [at] hotmail.com
Thank You for the most horrible experence I have ever encountered in a resturant.
Not Your Customer anymore
I loved the buck doubles at Burger King and usually had one every day for lunch, now they are gone, replaced by the bk stacker. It looked good with the burger bigger than the bun and bacon all over the top so I ordered one. Got back to work, pulled it out of the bag and was surprised to see a buck double wrapper around my burger. I opened it to find what looked like a bun only, the small burger was totally inside the bun, and there was one piece of med. Cooked bacon cut in half in the middle, NOTHING like the picture on the Burger King ads.
The manager said he is not responsible for the pictures sent from the Burger King corporate office as they are just a franchise. Hello, I asked if it were not his responsiblity to make them look like the picture. He replied “we can talk about the picture all day but I am not responsible for the pictures sent from the corp. office”. On top of this they charged me $2.11 for half a buck double. Maybe my fast food days at Burger King are coming to an end…
I am writing to report contemptible behavior by a drive-in clerk and her co-workers at Burger King Restaurant #2471, 24th & Oregon Avenue, Philadelphia, PA 19145-4112. It was approximately 10:20 PM on Saturday, April 23, 2011. Dtore personnel had locked the seating area doors. I walked to the drive-in area, stepped up to the ordering microphone/speaker and waited for about 30 seconds for the clerk to say something, whether to ask for my order or to tell me that she couldn’t serve pedestrians. The drive-in clerk, however, said nothing.
Over the next several minutes, I asked perhaps 15 – 20 times whether the restaurant was open, was anyone there, did I need a car to be waited on in the drive-thru lane? The clerk said nothing. I was yelling loud enough for the 20 or so people waiting for a bus along Oregon Avenue to hear me. I tapped on the microphone/speaker with my hand a few times – gently enough not to harm it in any way. Finally, I walked towards the service window and as I stepped about 10 feet from the microphone/speaker, I heard the formerly mute clerk ask the car that was right behind me whether she could take their order.
When I reached the window, I finally saw this clerk. I asked her why she said nothing to me when I was standing in the drive-thru lane and that she wasted several minutes of my time. I asked her whether the restaurant was open. She bowed her head, put her fingers on either side of the ridge of her nose, shook her head and whispered “Oh, God.” This gesture was clearly aimed at making me feel unimportant and as though I were some crazy person, deserving of ridicule, that her fate in life was to have to deal with such insanity, that she clearly had something better to do or some place better to be.
I insisted on an explanation for her silent treatment, so I waited until she unbowed her head. She searched for something to say as she fought back an insulting smile, She claimed, variously, that she could not hear me when I was in line, that she didn’t know I was there, or that she had no explanation, or that, by inference, I wasn’t deserving of one. She joked with her co-workers with words that I could not hear and they began laughing and looking at me. One tall dark-skinned male came over half-smiling, half-supporting the clerk, giving me a quizzical, unhelpful look, and seemingly agreeing with my question – “So, you can’t wait on someone who walks into the drive-thru lane?” I had no idea of what he was trying to accomplish, other than to partake in the amusement. In the end, I received no direct answers from anyone at that window. Everyone just treated this scenario as a big joke.
As I waited in front of the restaurant for my bus, EACH TIME I GLANCED INTO THE RESTAURANT, I could see the same drive-thru clerk and several of her co-workers turning around to laugh at me and look contemptuously at me — stares I’m simply not accustomed to. One of the co-workers who had delighted in the situation came outside for a meal and to sit on an Oregon Avenue BK trashcan. He offered absolutely no explanation to me. I told him that I would report this behavior to a manager and he uttered that there was a manager inside the restaurant at that moment. I looked in and saw two employees dressed differently than the others (I assumed that they were managers or supervisors), but they were having a good laugh, also turning periodically to stare at me. I could tell from the tone of the worker sitting on the trashcan, and I otherwise concluded, that the entire crew was unprofessional, managers and clerks alike, so I would do better speaking with another manager or the franchisee at a later time.
I came to your restaurant innocently attempting to purchase a veggie burger. If I could not be helped in the drive-thru lane, I should have been told that immediately. There should have been signs to that effect as well. If safety was a consideration, then keeping me in that lane for several minutes by not responding to my questions harmed safety, not helped. The clerk and other employees had an obligation to tell me immediately that I could not be served — or to serve me immediately. If the clerk couldn’t hear me, then she could have taken my order when I saw her at the actual window. But, she did nothing of the sort – she was too busy having a good time at my expense. This was some sort of game, perhaps they were betting on how long I would stay in the lane before giving up. The laughter, stares, contemptuous looks after wards reflected an entire organization out of control and the exact opposite of good customer service. This was humiliating.
The clerk in question and the manager on duty should be fired. Neither I nor my family will eat at any of your restaurants until I receive a proper explanation and this matter is resolved in a fair manner.
My wife and I were in the Burger King (at 2880 S.W. Port Saint Lucie Blvd in Port Saint Lucie, Florida 34953) eating our meal about 8:30 P.M. I believe the store number is: 9123. While we were eating one of the employees came out and shook a rug within 10 feet of our booth. Dust was flying all over the place and the stench of the dust was quite evident in our booth. There have been several things happening at this restaurant that need to be addressed also. Such as during business hours cleaning fixtures with a mop and dust pole above the french fryers.
Also have observed employees sweeping the floors at the tables and booths where people are sitting and then on top of that going right back to the area of food prep and not washing their hands. My wife and I love Burger King and would go to a different store if there was one more convenient than this one. But they are too far away.
Thanks for listening.
To whom it may concern, I recently bought a meal at a Burger King location in philadelphia, Pa on Castor street next to the Oxford Circle, i have noticed the employees take orders on the cash register then put fries and get in touch with alot of food without gloves or washing their hands! i love burger king and i always rather my food from Burger King than any other fast food place but i will not have someone ealing with money and then my food, i do not want to call inspection i just thought it would be helpful to write this complaint
thank you so much. maghrooma_feek [at] yahoo.com
The Burger King down the road from me in Orlando, Florida on East Colonial Dr. Store # oh wait I can’t give you a store # because it is not on the receipt. Gee I wonder why?? I order at the drive through and no matter what I order each time I am told to pull around to the front of the store and they will bring my order out. there is no one behind me, no one in line so why do I need to pull around to the front? Well because mam we are on a timer and have to have the food out to you in a certain time. Ok well have it out in a certain time. I need you to pull around mam. Let me speak to a manager.
Manager comes and tells me to pull around to the front of the store it is policy they cannot have someone waiting at the drive through waiting for their food I guess. So needless to say I pull around to the front 12 minutes later, I go inside the store. NOt a sole in sight, no one in the store eating or ordering, it;s not like they were even busy. I ask gee did you forget me? No mam your order is here. I think they do this on purpose so you get pissed off and go inside to get your food so they dont have to bring it out to you. I get home and on my whopper is one little shred of wilted lettuce and about 10 pickles.
I don’t like tomatoes or onions so I ask that to be removed. You would think they would realize that I want a whopper without tomatoes or onions, I would like lettuce!!! So what I got was a stale bun, a shriveld piece of lettuce (one itty bitty piece) and pickles and a patty. If I wanted a hamburger I would have ordered a hamburger. Then I get the onion rings a large that costs what $2.89 for a large that is half full. Once I get home and find all of this out I call the store and ask for a complaint line, she gives me a toll free number and when I call it is the employee line, the gentleman tells me that I want consumer telephone number and gives me the number so I call that number and it is a number to open a franchise.
I have looked online to find out Burger Kings cooperate headquarters and am going to call and boy you better believe they are going to hear some words from me. Fast food is going up in price and quality and service is definitely going way down! I don’t think I will ever give Burger King another dime of my money…they suck!!!
i went to burger king at foothills roseville and i was suprised to experience the customer service so poor from this location. i ordered a burger meal w/ fires there yesterday. i saw her preparing an onion fries instead so i told her i want a regular fries. the lady she got mad right away and was stomping and snorting. and making indirect remark in a SPANISH language that was very rude sounding to me. she was arguing although i’m calm the entire time about the fries. the CRUE’s name was GABBI/GABRIELLA. she was really2 rude and because of this i am pretty sure that we’re not going back to burger king anymore ever!
On the night of 4/2/2011 I went through the drive-thru of Burger King store # 17110 on Walzem Rd, at 09:38 p.m. in San Antonio. I ordered the 20-piece Tenders for $4.99. After paying at the window, the clerk asked that I park further up the lane that he would bring out my order. I thought, “Great”, they were frying the tenders. A few minutes later I was brought my order, and upon tasting one piece, I realized this product had been cooked many hours’ before, and apparently micro-wved to heat them up for my order. They were hard, tough, and practically inedible. I would like either a refund from Burger King, or a new order made of this product, that is fresh, hot, and edible.
I really believe Burger King needs to train their employees on better customer service. They need to be taught to listen to the customer and not behave like they have something better to do and not act like were bothering them. The employee at drive through was curt, and was trying to rush my order. I had to tell her to hold on when placing my order (she still got it wrong) I drove up to pay and. she took my money with no words at all and gave me my change, no thank you nothing..My burger was soggy, my lettuce was all wilted and I had ordered a whopper combo no pickle, onions and no tomatoes, tomatoes, they went ahead and still put in.. What a waste of time and money going to Burger King.
Standing @ the front counter at Burger King for 15mins before they waiting on me. There was no one in line, they were talking to each other in the back, and on the cell phone, not to mention that the place was dirty. If I was the Burger King manager they would leave there phone in there car, and when not busy would be cleaning and mopping the restaurant. Instead of clowning around like they always are, how about getting some work done? I am just saying! If you want to know this burger king is located @ 1-10 and hwy 73 in Prairieville La. Every time I come in here its the same stuff, Poor Management!
Complaint about Burger King at 49 West Hamilton Campbell CA. Went to this location and they did not bother to put a label saying they are out of certain sodas in self serve drink area. March 25,2011 at 6pm. They had only 3 of the 7 or so available. This was not the first time this Burger King location was out of soda as they were out of one a month ago. The BK staff knew as i asked him and he told me the ones available. When i left a half hour later they still did not label out of stock and they also did not have any soda covers as well. Be warned check your sodas before filling up or better yet dont go to Burger King on Fridays. Who ever is the manager of the West Hamilton location sure is not doing thier job at customer service. email for this place on receipts is firstname.lastname@example.org
today we went to burger king at palencia on us 1. we have had bad experiences there before but we are just sick of it now. our nuggets were cold chicken sandwich cold bread hard as a rock. whats going on there are never any customers in the place and the employees were outside. i wish i had my camera so i could have taken pictures of the girl putting fries in a plastic bag off the floor. oh my god will someone please help this burger king does the poor owner even know or care. we will notify the health inspector. burger king manager on duty was a idiot. whats going in people always playing around dirty store and fat nasty people with no gloves. whoever owns this place needs to watch the tapes and fire everyone and start over. we might also call the news reporter to check this out this place needs help thanks!
There is one Burger King in Zachary, Louisiana. There is one McDonalds in Zachary, LA. You can get in and out of McDonalds drive through even with a long line of vehicles in very few minutes. More than once, I have sat in line (there is a curb when you get so far in and you can’t get out) for an extraordinary long time considering the number of cars in line. One night it took 50 minutes to get a Burger King kid’s meal. There was a truck at the order box with nothing but space in front of him (se was yelling at the order box), one car behind him and then me. That was the longest time but I was told by someone else that was complaining about this it was quicker to go in.
I did that yesterday and found Burger King employees arguing about who was going to take an order out. I believe the manager was there and leaving and it was chaos in there. Three people in the kitchen part, the manager, and three other employees up front. I still had to wait for the kid’s meal. No one else in line when I came in. When I had to wait the 50 minutes, I called a Burger King store the next day and got a supervisor’s name and left him a message, he never returned my call…he knew it was about the Zachary location. The store manager I talked to in Baton Rouge said, Zachary had “help” problems.
It does not help to complain to the store personnel in Zachary….they DO NOT CARE. If this is OK with you, fine but the only reason I go there is because my grandson has to have those onion rings. He has autism and he does not want any substitutes. Also, my 87 year old Mother loves whoppers. I thought you should know…it’s been this way a long time and I think you have lost a lot of customers due to this…Zachary has really grown since hurricane Katrina but I know they could find employees that care somewhere in the area.
we went to burger king last night at 8:00 pm. we placed our order inside and went to get the drink for the meal. I turned to get ketchup but the pump was empty so we had to ask for packs. they gave us 3 packs for a large fry. we had to get more. our food came then we went to find a seat. most of them were dirty and the tables had not been wiped off. but we found a clean one. I unwrapped my veggie burger to find no pickles or ketchup or onions. only 1/2 of a tomatoes was on it as well.I went back up to ask for pickles and onion in a cup to put it on myself and the burger king manager said well what kind of burger did you get they all do not come with that. I said I got the veggie burger and she just turned and walked away.
the girl next to her put some in a cup and gave it to me and walked away with out a word. my husbands burger was a double stacker. when opened it there was only one patty not two. so he took it back up and they were just going to put one patty on it and give it back but he said to the lady you have had your hands on it i want a new one to eat. when we got up to leave all of the trash cans had been turned to the wall so you could not get trash in them. we had to sit our tray with trash on the top of the cover to the trash can. it was bad in there and all of the burger king workers had the attiude that they did not care one bit if people came in to eat or not. I just dont understand people anymore. so many people are out of jobs and the ones that do have them just dont care.
they should replace all of the ones in that store with new ones. the burger king is store # 07957 on franklin blvd in gastonia n.c.
You’ll don’t offer buck doubles anymore??? WHY McDonalds has double cheese for a $1. They have fried pies 2 for a $1, Spicy chicken $1 & a really good dollar value menu & have for many yrs. U people r right across the street & can’t hold a candle to McDonalds business. McDonalds open at 5am/Burger King suppose to be 6am. I get a sausage biscuit/coffee 4 $1.08 cents at Big Mac every morning at 5am sharp everyday on time. Burger Kings Breakfast menu wow not good at all & HI PRICED/the burgers, onion rings everything way out of line price wise. the strawberry & grape jam r jelly YUK. Try McDonalds sometimes it is much better, not great but much much better.
The NEW Stacker 1 Meat 2 Meat 3 Meat No No Try again terrible value for the price. Sometimes Changes r bad. This is 1 of them. This was a change in the wrong direction No Buck doubles & The Stacker Wacker Packer deal SUCKS Sorry Just being honest here. I do like the flame broiled patty but I can do that myself at home & get more bang for my buck. The service is great/employes super/nice new clean building but too high price wise. Jack in the box WOW Chicken sandwiches/2 tacos & a real good dollar value items. Dairy Queen has 2 double cheese (really good burgers with bacon everything on them for $3/Chicken & doumplins for $3.99 Great.
Thanks for your time Kelvin Bourque. Good luck!
Good morning, I was really feeling like a burger this morning so I decide to go to burger king because most are cooking breakfast at this time. It is a rainy days…cold…so a nice hot burger would of been great. I have several issues with your restaurants. 1. The cook who makes the burgers at burger king had no GLOVES on while making my sandwiches…he picked up every ingredient with his bare hands. I not sure what you policy is…but when customers can see you make there food, it would be nice if you cooks were wearing gloves. 2. I watch him put my food in the microwave …why would he have to do this if the food was hot.
Even microwaved my food was cold…amazing. What ever happen to serving hot food. I had ordered the whiplash burger…it was cold and one of the crispy chips(not sure what the were) one was so hard I could not ever eat it. I can send it to you…you should have a product that does not get rock hard. I have tired this burger and have decided I do not like it. It to spicy for me. I can honestly say I will not be returning to burger king …I love hot food and food that is not microwaved. If this is how you run a business..you might want to put up a wall so customers cannot see you prepare their food.
I went in to Burger King fast food restaurant and asked for a buck double with no cheese. The man at the register said that he could not give me a buck double with no cheese. He said he would have to enter it as a double hamburger and charge me 30 cents more. I asked why it cost extra to get it with no cheese and was told that the buck double was a Burger King special and I either had to have it the way it comes or pay for a double hamburger. I left and went to McDonalds and they were happy to provide a double cheeseburger with no cheese at the same price as a double cheeseburger.
I have contacted Burger King Corporate Headquarters and multiple HR representatives. I have someone working at Burger King using my name and SSN. Burger King has made no effort to contact me to resolve this issue. I have left messages for their legal department, HR, general support techs, and anyone else i have come in contact with. I have filed police reports and reported it to multiple identity theft sites. They do not care about this apparently. Or think it is not a serious offense. I need to get this removed from my credit, and have this reported to the IRS. I think this is a tactic by the Burger King company to help their employees to continue to work using my info for cheap labor.
I’m thinking of going to a lawyer and having them call Burger King to get some traction because apparently they do not want to cooperate with me to help the police catch this person and press charges for fraudulently using my info to gain employment. This is BS and i think a company as big as Burger King would be willing to assist me and the police department in finding this person. I want to start a boycott of this company as this is not right in any way!!! I believe if this happen to them they would be just as concerned as i am about this.
I am an everyday customer at the Burger King at newark delaware. I eat breakfast and lunch their on a nearly daily basis. I am constantly receiving either the wrong order or food that simply should never be eaten by any human. On a few occasions I have even brought the food to show to the manager and asked them “would you ever eat this sandwich” upon which they responded by saying that they would not. This week on two separate occasions I received the wrong order at this Burger King.
The first time I saved my receipt and was given the missing food but the second time I had already thrown away the receipt upon returning home and noticing that i received the wrong food. I would like some consideration for the fact that I am constantly receiving the wrong orders and am met with hostility upon complaining, and in addition, was still never compensated for my screwed up order since I did not have the receipt. This is simply not acceptable from Burger King.
Thank you for your time and I look forward to your response. My email address is Mdevivo@udel.edu please contact me on this email to discuss this issue.
Had a very disappointing experience at this Burger King in Standish, Mich..Feb. 15, around 6:00 pm.We waited over 20 min. for our food, they were more concerned about the drive through that the indoor customers. When I got my Burger it was dried out bad. The worst part was when I used the rest room, one of the Workers came in and went then left without washing his hands, and I think it was a manager, what a piece of work. I will be calling the place tomorrow to continue my rant!!! I won’t be eating there again.
My husband and I stopped at the Burger King on I-49 in Alexandria, LA this morning. It was so cold (59) I asked the clerk to turn up the heat and she told me she needed a key. I asked where the Mgr. was so that he could do it and was told he was at home. It was 8:00 in the morning, this is at Burger King mind you, and they didn’t even have coffee brewed. I was told I would have to wait for that too. I got my money back and went across the street and ate at McDonald’s instead.
I went to Burger King for breakfast this morning. The service was very rude. I didn’t get a HOW ARE YOU or other nice greeting or a THANK YOU. They pulled me and 5 other cars out of the drive thru and told us to park and that theyd bring our food out. I waited ten minutes for two sandwiches. I had asked her to put jelly in the bag, when they brought my order out they hadnt, so i had to get out of my car and go in there and wait for jelly. They were rude once again and didn’t apologize for leaving the jelly out of my order. This is ridiculous that they are supposed to serve the customer in a friendly timely matter and i have to go thru a rude hassle at Burger King just for a biscuit. Ill go to McDonalds next time!!
I went into burger king at 6:35 am on 2/5/2011, the person behind the counter was very slow moving (i figured he worked all night maybe tired not the problem) well he looked at me and said what do you want. I handed him a burger king coupon for buy one get one free breakfast bowl (which are very good). I said give me this and a medium black coffee please. He looked down at the coupon looked back up at me with a look of are you kidding me like i asked him for his first born. He said we don’t have any coffee, i said are you kidding, he looked back with the same blank look said no. I have been waited on before by this person with the same look, so maybe that is just his look. Burger King not serving breakfast and NO COFFEE R YOU KIDDING ME.
I just went to burger king to get food for my daughter…..I saw one guy in there…..Pulled up to drive through sat there for 10mins. Drove to the front and they disappeared…..all lights are on in the place……Its only 940p……this location is in Montgomery NY 12549…..Also when you do get someone they make you wait 10 to 15 mins for food…….I was reading reviews and they are bad with your company. Something needs to be done about this burger king location…….It has bad service……..I will go to Micky D’s right across the street…..they are nice and food is fresh and fast…..hope something is done about this……thank you for your time……..
Today on my lunch break I decided to go to the Burger King. As I approached the building I was really greatful that no cars was in the drive thru. As I was turning in a car did make it to the drive thru before me, the car was at the ordering speaker for about 10 mins before he pulled around. I then waited for 8 mins and no Burger King employee said anything as if there were closed. I pulled around only to find the same car that was in front of me is still at the window. after waiting for another 5 min the car drove off with no food or money being exchanged.
I then pulled up at the window and look at the Burger King employees who tried very hard to make no eye contact as they were looking at paper working and doing other things. After waiting at the window for close to 10 minutes I blew my horn which made no impact on them at all. Now cars that have arrived after me are pulling around and speeding off. The Burger King staff never did acknowdlege that they were not taking orders.
The head manager, Am making a serious complain about how staff are being treated in burger king in Gloucester most especially by the manager (stephen). First of all,there are no permanent hours for staff,they tend to do it every week where they give there own people more hours. One can’t even pay for one’s bill. We staff worked hard for the company,and the only we can be paid is with the harsh treatment. If only the HR of burger king can please come into the case, every staff should have specified hours they are working the days and time both the full and part time staff,at least we all have a sense of belonging.
I am working in burger king in Gloucester,employed as a full staff but being as a part time,even with the part time,i can be given just two days to work, how can I pay my bills! If I ask, the manager (Stephen) is going to tell me that they too much staff and they have to cut the hours,my question is why employ so my people? Please find something to the situation cause burger king Gloucester is not a loving place to work at all. All staff working with anger cause hey can meet up with financially and the stand in manager is not helping at all instead messing up the whole thing, it was a lot better when the manager was in (kamar) but immediately he left stephen feels his new manager and everything upside down. Please do something about burger king in Gloucester. Thank You!
During the busy lunch rush, i waited at the burger king counter for my order while this woman texted. My food was done and in the staging area. I waited a total of five minutes while this lady texted and/or facebooked on her phone. She laughed and was pointing at the phone while showing others. Another burger king counter person asked her to do something and she said… “just go ahead and do it…” indicating that her job was simply not important to her. Really, if you don’t like your job at burger king or anywhere else, go find another. I heard she later got fired by her boss, but honestly it was too little too late. You shouldn’t be texting at the counter!
What kind of company believes that an Oreo Shake is serving a vanilla shake with crushed Oreos and whip cream on top? I’ll tell you who, Burger King! Their service and quality keeps getting worse and this was the last straw. And to make it worse they gave me no receipt so no Corp number to call. Then I look online and there are no e-mail or numbers to call. Dammit I actually wanted to help BK and still they don’t even let me do that. Obviously they could care less about their customers. I’ll stick with In and Out, Jack in the Box and McDonalds…
Burger King — such crap! Every single one of their stores shut down in my area. Poor customer service is poor customer service. I had a bad customer experience. Oh it was 6 minutes to close of breakfast and they didn’t want to make a batch of biscuits? Oh, boo hoo hoo for the Burger King franchise! They lost a customer, and possibly the lifetime value of that customer, to save a buck on a biscuit batch. Burger King corporate will waste millions of dollars on advertising this year. But lost a customer on a freakin’ biscuit.
I am pretty upset about this. I am on disability and social security, so my budget is very much limited by that. Went in to burger king the other to get a burger, and was very surprised by the rising prices of fast food. Instead of a few dollars for a hamburger, it was almost 5 dollars. If you want fries and a drink, it will cost you almost $7.00, with a regular drink being $2.25. I ended up getting a few things off of the dollar menu, and went home frustrated. I know times are difficult for everyone, but it is very difficult to keep up with the rising costs of living. I don’t eat fast food like burger king all the time, but it would be nice sometimes to get a hamburger. I just don’t think I can justify spending that much money anymore, it’s just not worth it to me anyways. Burger king and probably every other fast food place keeps going up on their price, and you keep paying it. Why???
While I have felt Burger King was the best fast food restaurant for many years, I have to tell you that I had my first and last experience with your chicken fries. Absolutely terrible. I have since talked to others who tell me they did not get past the second piece. I got to the third because I couldn't believe how bad it was. I suggest you remove it from the menu. By the way, the french fries I received with my order were the best. I would give the chicken fries no stars.
I specifically ordered 4 egg, cheese and hash brown and it had sausage on it. I do not eat pork and it made my head hurt so bad. I spit out the one bite and it stiill made me sick. I was clear in my order and it was still wrong. I was offered another but was turned off at that time.
On 2/11 @1:30 pm I went thru the drive thru @ BK4390 potters rd. Matthews NC Tried your new long fish meal. HORRIBLE It was luke warm and "funny" tasting. After 3 bites I bit down on what seemed like a stone. It was the size of a small pea. Knowing I would not eat the rest, I mashed the fish with a fork and found 2 more "stones" a little bigger than the first one. What have you done to my BK? A side line- the French fries (ordered well done) where pale and not even warm. AWFUL. Glad I didn't chip a tooth. I have the "stones" IF you're even interested.
I went to the drive up window around 12:15 on Sunday Jan. 24th. I was asked to pull up and they would bring it out to me. I waited 10 minutes and went inside. They had bags made up, sitting there getting cold. I tried to get the woman behind the registers attention but she ignored me. I waited another few minutes and a young man finally got around to bring the food out. Everything was cold by then. I wouldn't give my experience even one star. You need to have a minus star on there to. These are the people that think their work is worth $15. Sorry no it isn't.
On 1--2-16 I went to the Hartland burger king. Ordered two frozen coke floats. Susie snootily replied. We don't make them anymore. I ask if she could just put ice cream in a frozen coke and charged me for both. Loudly and snotty she replied. I told you once we don't make them anymore. I said every other Burger King does cant you and her reply was worse then her last one was. I finally told her just give me two cokes and two ice creams and I'll do it myself. We came up to the window and another lady apologized saying it wasn't me that talked to you that way and she's being transferred tomorrow thank gosh. I will never go back to that store And will let everyone I know know that you get treated terrible at that store and not to go there.
Very disappointed, first service was slow and then getting back to my office this was the order of fries I received with my order. The location I visited was at 1094 North Main street, East Peoria IL 61611. Host who bagged this order was Jessica, after having to tell her the order was to go. Ticket stated To go! Now it is time to complete the process and email customer support this photo too so the executives at BK can see how the other half lives.
On October 31, 2015 at around 10:15 pm, we had a bad experience at Burger King drive-thru located at 1721 Belvedeer Rd. West Palm Beach, FL 33406. (I was buying this meal for my wife. She was siting in the car with me). I drove thru the dive-thru and asked for a Whopper with Cheese meal, with no salt on the fries and a strawberry milkshake, with "no cream on the shake". The lady that took our order was very unprofessional and rude. She answered back in a mean and loud voice..."WE DON'T PUT ANY CREAM ON THE MILKSHAKE". My wife answered back "THANK YOU"! Every time my wife asks for a milkshake, she tells them "No cream on the shake". This is the first time someone get upset because we asked "no cream on the shake".
I was also asking for "no salt on the fires" but apparently the lady turned-off the speaker. I repeated this several times until finally she answered and I told her that she was very rude and I drove up to the 1st window. I asked for the manager and she replied "I am the manager". I asked for her name and said "Vilma" . I told her that I was going to complain about this and that she should not be working with the public. We then drove to the Burger King located at 4175 Okeechobee Boulevard, West Palm Beach, FL 33409 (See attached receipt). I asked for the same thing and to make sure, my wife said "no cream on the shake". The lady said "OK". We got out meal and drove back to the house.
I stopped off at Burger King in Key Largo, Florida with my sister and nephew on my way home from shopping in Florida City. I do not know if this location is lacking a manager, but it was the most disgusting Burger King that I have had the misfortune of walking into.
The trash was spilling over everywhere. Over by the drinks dispenser was a mess. A large majority of the tables had not been cleaned either. Needless to say we did not hang around to buy our food there and a couple behind us obviously felt the same because they walked out as well. I wish in hindsight now that I had taken a photo, but all I wanted to do at that moment was get as far away as possible from this hell hole.
On my way home I stopped in at Burger King located at 1290 W. Normantown Rd., Romeoville, Il 60446 around 8:10 pm. I did order 2 whoppers with cheese and I was very clear to the girl only ketchup on the burger and a large fries. I did look at the monitor and everything looked ok so far. When I got home like 30 minutes after after a long day of driving, I called my son to come to the kitchen and eat and when he started eating and found out that the Whoppers had everything on it. He got upset right away. and he did not eat. I tried like 40 times to call Burger King at 815-886-1229 and the complaint line was no help. I gave up. I am very upset, because this is not the first time that happened. We like the Whoppers, but I will never stop at a burger kind again due to this horrible customer service. It's just plain bad.
Went to Burger King #4547 this morning in Moraine, Ohio to get my breakfast to take to work with me. Sat down at my desk to egg my Sausage egg and cheese sandwich and they gave me the wrong sandwich. They gave me ham and I hate it. Help need to pay closer attention to what they are doing. Lesson learned for me to go back to checking my order.
This is not the first time this has happened and this is not the only complaint. I went to Burger King on Wednesday evening at around 6:30pm. I ordered two double whoppers with no cheese, onion rings and fries. After placing my order they wanted to give me the onion rings and the fries that had been sitting there for who's knows how long. I told them i wanted fresh ones which they did. When i got home both my Whoppers were only single Whoppers and when I called the manager said she would replace the order which is fine but how many times do I have to go there to get the right order. It cost me gas, travel time, my time, aggravation and why should I put myself out to do something that should have been done correctly in the first place. When I went in there were no other customers so that wasn't the issue. what I am thinking the workers were there looking at their cell phones and shooting the crap not paying attention to what they were doing. this is why I hate All fast food restaurants is because they can't get an order right and they want more money. There must be a bunch of lead heads working at these places. This happens quite a bit at these places.
My husband and I went through the drive-thru in Sheridan, Arkansas on 29 October, 2015. It was a freakin disaster! EXTREMELY slow and the girl had me repeating the order numerous times...really? I am a teacher and I know I was speaking clearly and loud enough! ONCE the order was correct on the screen, I drove around to find that my order was $21.45....WHAT...I order a Whopper, Fish sandwich, 2 large fries and a large sweet tea (my husband had his drink in the car). I tried questioning and the attendant said that my receipt would be on the bag! When I finally did get the order...of course...it was wrong! People go through the drive-thru either because they are in a hurry or just lazy...regardless of the reason...the customer should not have to wage a freakin war to get food they are paying for! Burger King...you just lost a customer!
Stopped in at your store about a month ago for breakfast, so looking forward to it. I always order the ham and cheese croissant, my favorite. Well that store was out of ham. I ate nothing but did sit and watch my husband eat. This particular store shares the parking lot with Walmart, I pointed out to the cashier perhaps they should go and purchase some ham from the Walmart store. This just went right over the cashiers head. As I was leaving hungry I stopped at the counter and asked to see the manager, Amanda was the manager, I asked if I could have the corporate office phone number and Amanda stated "we don't have a corporate office". I said you have to have a corporate office. Nope she said. Needless to say this was just plain stupid. My own opinion is that you should maybe hire smarter people and/ or train your managers to include the number for the corporate office and put into place a back up plan to buy ham elsewhere. My experience at that particular store was a minus 5.
The burger King on E Mullan in Post Falls, ID. The order was wrong and the staff rude, and ordered a large fry, and came only half full. No apologies, nothing. They said they were busy, but that is not an excuse. Also, every time we have gone their coke ice machine is not working.
I bought my food from burger king and as I proceeded through the drive through I noticed that my fries weren't in the bag. Not only that but there was mold on the lining of the drive through window.was old. When I mentioned it to the staff they shut me down and said that the restaurant was old. I then noticed that my drink cup had ants dead and alive on it. So I checked the inside of the fruit punch I was drinking and saw that there were ants on the inside also. that in itself was enough to make me want them shut down. I will never go here again.
On 7/1/2015 at 9:15 pm I went to the Burger King on 1117 Central ave, in Summerville SC. I drove up to the restaurant and there was an employee outside and I asked him (a male about 5'10", white with a mustache and wearing glasses) what time the dining room closed and he said it was already closed and that I would have to go thru the drive thru. I pulled my car around to the drive thru and after about 15 min I got my order and I asked the female employee working at the drive thru (white with long dark hair) what time the dining room closed. She said she did not know and then looked at the clock and said now and it was 9:30 pm. I feel like one I was lied to by the employees in the front because he said the dining room was closed, and she first said she did not know when the dining room closed and two she just looked at the clock and said now. I feel this needs to be addressed by the management at that store that Burger King is being represented this way.
I think it's sad that Burger King charges over $2 for a large cup of ice. The cup can't cost more than 30 cents and how much could ice possible cost. It's summer time and it's very hot in Mississippi. I can go to McDonalds and get a large cup of ice for 50 cents and that's where I'll be going from now on along with all my friends & family. We won't be back there ever again.
Went to burger king on highway 6 and beechnut 8404 highway 6 south Houston tx the employee female was rude to me refused to serve ne spit in my fiod and ask me not to come to burgerjing again. Sge slamed the window. At me, I asked for her name she refused to tell me yelling and screening at me. I complained to the manager he did nothing. It happened today 6-12-15 at 3:54pm. This is not the first time said emploee is doibg such to me.
My wife and I ordered 2 whoppers w/ fries and onion rings. They switched the buns (turtle shell type) without informing us. The franchise is in Fortuna Calif. The burgers were greasy and tasted terrible. The onion rings and fries tasted like rancid oil. I have always been a patron of Burger King vs. McDonald's. I asked for a refund, was told i could apply it to another order. I do not like this franchise. I will never eat at a burger king again. I will never recommend burger king to anyone, and i will tell them how bad it was..
The wifi at the Phoenixville pa store has not worked in over two weeks. I was a frequent patron, but now I go to McDonalds. I will not return until I am assured that Burger King in Phoenixville pa has a working wifi.
I made a complaint about the Burger King in Ellwood City, Pa just a few weeks ago and today I received a coupon for a free whopper. I just went to use the coupon and they wanted to charge me tax. I think that is absolutely ridiculous! There is NO WAY anyone can charge tax on something that is free! I definitely will NOT be ordering anything from Burger King again! This has been nothing but a hassle. These people are extremely rude and they should not be working in public if they are going to be so ignorant. I do not understand why coupons are sent out for "free" whoppers to make up for the previous incident when they are trying to charge me.
Ordered my food at the drive through window at the Grand Rapids, Mich. at the Plainfield Ave and Cannonsburg Road location. I ordered two woppers, 2 vanilla shakes and 1 water. I told them I had a coupon for buy one get one free. I got to the window, got my woppers and the water drove out. I realized I had forgotten the shakes, got back In the drive through line, ordered 2 chocolate chip cookies for a dollar, drove up to the window again said.... you forgot my vanilla shakes, and handed her the receipt.
Her response was can I please have a dollar 6 I gave her the dollar 6, she rudely hands me one shake, then says here's the other one. I was very offended by her attitude. No "I'm sorry" or any thing. I momentarily paused in the drive through line and looked at her wanting to say something to her but I held back. She looked out the drive through window and said sarcastically "do you need anything else?" I responded, "No" rather perturbed. Then she sarcastically waved her hand at me and said "Ok Good Bye."
This is not accepable behavior for someone who deals with customers on a daily basis If I were her manager. I would give her some well needed training or possibly the manager could use some also. I almost went back to that location and confronted the manager about it but decided to vent this way may be more productive. I am going to mention this to anyone who asks me about Burger King. If the subject ever arises. I am discusted .
The whopper has always been my favorite sandwich for over 20 yrs. I often stop at Burger King, #11248, after shopping in the area. BK is located on Zeeb road near Ann Arbor, Mi. Recently, I have noticed staff problems, often no cashier and a constant change in employees. Today I stopped at noon. There was a long delay in taking my order, no cashier and a long line of cars waiting for their orders. When I finally got to the pick-up window, I paid for my whopper. There seemed to be a lot of confusion inside and after 20 minutes, I just left. I think you need a new manager there. I'm sure you are losing a lot of customers there. I usually never complain about this type of thing but it was my favorite restaurant.
I will have to drive into downtown Ann Arbor for my whopper from now on.
I have visited the new Burger King in South Holland and it is very nice, but the service is terrible! I was in their on 5/7/15 and ordered two whoppers and two fries and it took over thirty minutes to get my order and their was only two other people in the whole restaurant.
I love Burger King and was happy when they built the one in South Holland because I live their. I eat at other Burger Kings all the time but this one is the worst when it comes to service. I find it sad that they would build such a beautiful restaurant and not monitor the service. Those people who were working that evening acted like they just did not care about the customers. This has happened to me both times that I went in there. I hope this complaint makes it to the right person because it is such a nice facility but needs management attention badly.
After my son's baseball game, we went to Burger King in Nevada, MO. It was a horrible experience. It took 24 minutes to get our food, 5 people walked out, and they quit taking orders for over 10 minutes! When our food finally came out without the frozen treats, I brought it to the managers attention the time on my receipt, and how long we had been waiting. He yelled at me saying they had done over $2,000 dollars in sales with 5 people and that is just the way it goes. Our team will be going somewhere else during tournament times.
My Mother and I ate at a store in Kernersville NC today, Sunday May 3rd around 12:00 noon. I don't know the store number, I just didn't want to even talk to the manager at all. There was a family in front of us and we waited patiently before our order was taken. When we were ready to have our order taken, we gave the lady at the register a coupon. She took off the one sandwich that was free, with a buy on get one free coupon.
Upon waiting for our order, people behind us kept piling in. We waited and waited and waited. My Mother has a very bad back so she went and sat down. Our food was kept in the warming bin for a few minutes then put on a tray. The manager on duty was waiting on all sort of food from the grill area. We waited almost 20 minutes before we got our food. By the time we got it, it was cold. It sat on a tray for over 5 minutes.
I'm boycotting that restaurant from now on. We've been coming here for years. It has gotten slower and slower and the tables are hardly ever wiped off. I work at Macdonald's. You think that a Macdonald's restaurant would have that kind of sorry service. It's just pathetic how sorry that store has gotten. I'm sorry to give you this message, but I'm not eating at this store ever again. The rating system for today, was a minus 3
dirty floors, dirty around the drink fountain, and dirty tables. The food was not hot. This store was in Canton, Ga.
It was around 9 at night and it should be cleaner that that. I was very disappointed since I had eaten at the one in Acworth, ga the day before, and it was delicious and the food was hot and it was clean there.
Ordered my food, paid and was told (we will get that for you as soon as we can). I was waiting for my food when I looked up and saw the manager pick up a tray of food off the counter and put it back in the warmer. I walked up and ask if that was my food. She answered yes that my name was called by one of the girls. I responded no ma'am I was waiting and listening for my name and it was not called. She raised her voice and started to argue with me that yes she did. I am positive my name was not called. This was at 994 high st Wadsworth, Ohio. 4/10/15 at 4:59 pm.
I went through the drive through as I do each morning at 7:22 AM. The young lady that took my debit card swiped it then laid it face up, numbers exposed on the register while she went to make my coffee. I immediately called out to the girl to give me my card back. She tilted her head as to acknowledge my sounds but then ignored me, when she turned to give me my coffee I asked if she did not hear me. She then looked at me with a disgusted look and closed the window in my face. In todays climate with cameras and all sorts of tricks it is very dangerous to leave your card exposed. All the other times after the card is swiped they give it directly back to me. Not this girl. I did get a chance to speak with the manager, she did apologize but the issue is not with the manager, it's with the young lady that served me and possibly the training Burger King gives it' employees, both about how to handle cards, and secondly how to provide a paid for service.
Several weeks ago, I was at a meeting listening to several women talk about their favorite take out restaurant. Several of them stated that they would not go to Burger King anymore because it was so dirty and the dining room was seriously neglected. I disregarded the comments, as my husband and I enjoy a whopper and a senior coffee there occasionally, but had not been in for a little while. Several days later we decided to go for a hamburger and ended up at Burger King in Post Falls, Idaho on Mullen Ave.( where we live). Entering the store, I noticed that the windows were very dirty,( first thing your customer sees and should be kept sparkling). We sat down at the table with a game machine, and proceeded to look it over for a game to play. It was so dirty, food in the crevices and screens were obscene. I asked for a bar towel to wash the machine, but the clerk was kind enough to come and wash it for me. I noticed that the windows were dirty, and the sills were dirty along with the chairs, floors walls. I used to work in fast food, and if our store was this dirty, we would have been fired. The next day I decided to stop by to get a senior coffee at the drive up window, and it was also disgusting along with the ledge in front of it. The clerk said she would take care of it. Yesterday we went to Spokane Valley, Washington, and stopped at a Burger King there. I used the bathroom, and it was terrible and obviously not cleaned recently. The counters, floors etc were also just as dirty as the ones at the store in Post Falls. I know you are thinking that it could be attributed to rush hour, but what I was noticing was not just recent occurrences. We would hate to give up our habit of selecting Burger King for our take out, but if something doesn't improve, it will happen.
On 4/6/2015 at 9 am i was traveling for business and stopped at your store off exit 76(10385 N us 31). I was craving a burger,and im so glad you offer them early. I pulled into the drive thru ordered a double whopper meal, took a little while but I understand that.My food came out, I drove off ready to pull out onto 13 north, I opened the bag to find 2 tater tots,2 breakfast sandwiches. I was running late and almost went on, but as I said, I was really craving a burger,so I turned around. I waited through the drive thru again. The girl gave me a new bag, and told me to keep the other. I said what am I going to do with that,and she replied she cant take it back.I argued the point and told her to throw it away then, she reluctantly took it.I get back out on the interstate,and I don't know how, but I get hot fries, and a cold burger!
On Monday 6th April at about 4pm my husband, I and my three children went to bk in cowley retail park. We were waiting in the quee at the tills when the man in front if us raised his voice to the girl serving, he was telling her that he spoke her language and what she said was very rude and she should think about what she said before she spoke. I took my children to find a seat leaving my husband to order. While waiting the man who spoke to the girl serving told my husband that the girl had told a co worker that I was fat. This lead to my husband having a word with the manager after he had spoke to my husband and I and said he would talk to the girl. He apologised and nothing else was said or done. I'm very disappointed as what was ment to be a treat for the children turned into an uncomfortable meal.
I ordered a Whopper, Jr. meal with cheese. (this is a complaint against whoever made the sandwich, not the guy who took my order.) when I got home, there wasn't any cheese, even though I was charged for it....I put on my own cheese, and while looking at the inside of the sandwich, there was one pickle, one tiny slice of tomato, one tiny ring of an onion and the lettuce you could hardly find. I remade the sandwich, adding my own cheese, pickles, onion and lettuce.
I went into the store on Fairgrounds road in Bremerton on March 31. About 12:45 PM. I had to go into the store because the drive up lane was backed up about 4 or 5 cars. I ordered 2 BIG KING sandwiches (with no middle bun.) The lady who waited on me did a good job. I asked for 2 mustard packets. When I got my order. And left the store. I got on the road, on my way to work. I opened up one of the sandwiches and noticed there was only one patty in the sandwich. I opened the other sandwich and there was only one patty in that one as well. My order stated that I did not want the middle bun. NOT the middle patty? This has happened before at the same store and either the order is wrong? Or the fires are cold. So maybe it is time to go to Wendy's
I am writing this to you to let you know that two of your BK's that I go to are deliberately having their printers not print the receipt survey number out so that you can't read it, and can't do your survey. They are store #2956, and #7249. This has been going on for at least two months now. I was first told that the printer needed ink. Than a few weeks later I saw an employee at the mall, and when I asked if the printer was fixed, I was told that they don't want us to call in. The reason is because they don't want us to get a free item, and they won't make as much money as they would without the survey receipt. If you send someone to these BK's you will see what I am talking about. I will stop going to these places if they don't fix their printers.
Burger king @ 200 East Judge Perez D. Chalmette,la April 1st 815 a.m. Went in to order a breakfast meal. 2 employee 1 for preparing the food the other take the order from drive thru and front countner REALLY. you need to get more employee's or close down that is dam rite STUPID.
I ordered chicken fires today for lunch and much to my surprise there was no chicken or very little, what taste there was tasted like fried dough, very little flavor, they were also very dry. they should be dough fries. very disappointed.
i was visiting the burger king on peters creek in winston salem NC.. i arrived at around 1130 am.. i had palced my orger and waited for about 15 minutes all to find out that my meal had either been given to another customer or had not been made at all.. when i went to inquire about the reason i was waiting so long,, i was told nothing by the attendant,, she just yelled in the back and acted very irritated with me ,, i was embarrased because there were other customers there and she was so loud and rude. i decided to leave with out my money back or food because it was just going to make me more mad waiting on my refund
i work at a laquinta very close to this burger king..which always seems to be short handed..anyway today sunday, 3/29..at aprox. 1230 I went in to order food for 5 fellow workers..there was a line which was not moving..a young think girl seemed to me having a argument with someone on the line...then she said she was not working and got her phone and went to texting..then yelled that there were no more burgers and she was not taking care of the people at the cunter...a lot of people left, me for one and went to the near by dunkin dounuts and got some very good sandwiches...why does this unit have suck a hard time with help....a couple weeks ago the dining room was closed cause they didn't have enough help...and we send a lot of our guest over there..maybe not so much if this place cant get it together....
This Bluefield Va Burger King has not had ice cream for over six weeks and we come for the shakes and Icey floats. Not a good representation for theis store in Bluefield Va.
Went thru drive thru after paying was asked to drive up to wait for tens minutes which there was know other customers when i got home old fries so hard you couldnt eat them i ordered a double with cheese i got a single know cheese and burnt bun its really sad yall open for 24 hours and know customers and still I received a bad product!
On Wednesday, (3/25/2015) at 11:35 AM, my family, and myself went to one of you drive thru. I brought a spicy whooper ( without cheese), whooper junior with cheese, 9 piece chicken fries, 2 bacon cheese burgers,1 large onion ring, 3 small fries, 1 medium ice coffee, and 1 medium fruit punch. receipt number (217), my complaint is that we found hair on one of the cheese burgers and they did not contain no bacon, my other complaint is that my spicy whooper had cheese on it when I clearly stated no cheese. This is bad business, my son had ate off the cheese burger when he found a long black hair on his burger. I also have a complaint that no one in the store were wearing hairs nets, and they all has long hair. The store number I went to was #03456. Cashier 300169 Britney. Address: 5120 W Capitol Dr, Milwaukee, WI 53216.
I went out to eat with my children and a lady worker camileigha set my burgers on the counter while waiting for my kids chicken nuggets by the time my kids food was done I sat down to eat and my food was ice cold so I respectfully asked for another burger she grabbed the burger felt it and said f***ing bullshit and tossed the burger, made a second one and let that one set then brought it to me and that one was also cold she then said to me that it was my own fault that my food was cold. And that it wasn't mcdonalds I can't have it my way. I was very disappointed I asked for a refund. Then left. I wanted to be reimbusted for the time I lost I didn't even get to sit down and eat with my children. Please call me at (707)-457-7899 thank you
Addressing the Burger King in Panama City fl on 1396 w. 15 th st 32405 Store phone # 850 784 1660. I went in @4:51pm on 3/25/2015 I ordered a double whopper w/cheese and fries and a chocolate shake. I asked for a senior citizen discount the cashier said we don't do senior discount's I then informed him that yes you do I always get my senior discount. He said he is not allowed to gives discount's yet. He said I would have to speak to the manager I said ok can I speak to her he went and informed her that I would like to speak to her she said ok give her a couple of min so we waited patiently for about five min then I told him to go ahead and ring it ,regularly so other people could get waited on. My order cost $8.49. Then I steped aside to wait on my order and to speak to the manager by now 10+ min 's have passed I watching the young manager working and I waited patiently. Finally she told the young cashier his double whopper was up.
Now my order is ready and she still never took a moment to address my concern, I asked him who was her boss and he shrugged his shoulder's saying I don't no , then he told her I wanted to no who her boss was and she never informed me so I proceded to tell her that all I wanted to ask her was about my ,senior discount she said all I had to do was ask him which I said I did and he said I had to ask you. She told me she was busy and if I had a problem with that I could come back there and make burger I told her I'm retired and I have made more burger's in my day than she is old. I have grand kids older than she is and I have paid my time.i told her that she could have answered his ? From where ever she was and never stopped working. My problem is that this little girl would not take time out of her busy day to respect her elder's and it's sad because I'm a customer the reason she is able to be a manager @ Burger King.
All this over a senior citizen discount and a very disrespectful manager don't remember her name but she was working @ 4:49 pm on 3/25/2015 the young cashier was new I could tell because he really did not want to upset her by asking her my ?'s . My Host: was William order#219 I really would like for someone to address this issue I and my wife have had this happen to us a few times @ this Burger King five times we get senior discount then when a new employee comes in they don't understand the discount there should be proper notification plastered on the bulletins board for all employee to honor the men and women of the military and seniors who have earned the right . That young lady needs to know that some gave all and all gave some for her to be in the position she is in.
Yesterday apx 4:00pm my husband and i went to the north versailles, pa drive thru. 1st i couldn't understand what the girl @ the order window was saying. I asked her 3x to repeat herself she was not talking clearly and i couldn't understand her at all. i ordered 2 jr whopper meals and told her i left my coupon at home. she charged me like $9.39 for 2 meals. I threw away the receipt, you can check the register tape with my order. We then ate our meals when we arrived home and were very disappointed in the quality of the meal. the buns on both burgers were dry and stale. I called the restaurant and they said to bring it back. I said i'm not coming back when it's 20 minutes away each way from my home. I asked for a refund (for my next visit) they said they can't do that. Since They were unable to assist me, can you send me coupons for two (2) free meals at a later date. I frequently eat at burger king and this the 1st time in over 30 years i ever experienced a problem. Thank you for your assistance. Renee' Konias
I went to burger king in Macon Ga. ask for a chicken sandwich with light mayo ,when I got my sandwich it was fill with mayo,also it taste like it was cook in old oil and had bend under the heat lamp the sandwich was not freash.
A manager (Fea) came in yelling at a couple employees telling them to shut the up and putting her hand in their face, also was throwing creamer in one of the employees face.
I called Burger king last march 3rd about bolt in the milkshake and they said will send to big corporate office and they never call me. I call every once a week ... and they never call me until now.
Today I decided that I would have something from Burger King. I stand online to order a #1. Durning the process waiting for someone to take my order. You have one Clark notices me but not asking for my order just for at least 4mins doing what ever note even say sir I'll be right with u. Store is in Elmont ny.... I left and when somewhere else to eat ghetto service
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