Burger King Complaints Continued... (Page 5)558+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
I was in the Burger King store on North Glenstone in Springfield Mo today, Feb. 4, 2015 at 12:30 when I heard the manager make what he thought was a joke in front of his workers. I assume he is the manager, he dresses differently than the rest and is always telling everyone what to do. I will mention that he is Afro American only so that you can better identify who the offender was. Today I was waiting for my meal when a very short girl came in with two tall young men. The main cashier is an older, very friendly guy and he said something to the rest of the workers about how short the girl was and how tall the two young men were. At that the manager loudly stated, "Well at least her knees won't get tired, if you know what I mean." Then one of the women working stated in a disgusted voice, "Oh we don't have any idea what you mean." I thought his comments were totally inappropriate and in especially poor taste given how very young people often work in there. I know that this Burger King is independently owned but hoped you might be able to have some control over such behavior.
On Tuesday 27/01/15 I took my 6 year old nephew to Burger King as a treat, on entering the store I noticed it was very untidy, there were wrappers and food all over the floor and there was not one clean table, We waited in the queue for a while which was not a long queue but it was taking a very long time to get served, during this time there were at least 3 people behind the counter but only one seemed to be serving. While we were waiting no one attempted to go and clear the tables so I asked who appeared to be the more senior member of staff if anyone was going to clean the tables, this was not received very well by the staff member who made me feel as I was wrong to ask, she grudgingly said she would clear the tables. We waited another 5 minutes or so and still the tables were not cleared and there was no sign of getting served. So we left. I appreciate that this is a new store and the staff may not be fully trained but basic cleaning is a must in any eating establishment.As is Politeness and good customer service, non of which were evident in this store.And to top it all my nephew was disappointed as he had been looking forward to his treat. i would like to have removed the one star on the rating but this wasn't possible !!
I ordered a 10-piece nugget from the Burger King on Commercial Way (Highway 19) Spring Hill, Florida. The service was fine, but the 2 sauces (1 honey mustard and 1 ranch) were each served in a one ounce circular plastic container with a lid. Each container was less than 1/2 full (1 tablespoon, not one ounce) per container. That was not enough sauce to dip all 10 nuggets. A posted sign said that additional (1 tablespoon) sauce would cost an additional 25 cents. The taste was good, but not served with the amount of sauce that I discovered online should have been served with the nuggets, which would have been plenty.
The burger king #11934 is not a good place. Employees have bad attitude in the last two weeks I have got wrong order and I buy it daily. Spoke with manager who was just as bad after explaining my experience she said okay and nothing has changed. Each time I ordered a icee and was told it was not working at drive thru after wrong order went inside and the icee machine was working, today I ordered it and got same response from Chitara not working I asked her to check due to day before it was working. Each time I was on break had to take 20-25 to correct a order. I will not shop there anymore due to lack of customer service. I don't know manager's name this happened today and yesterday and many other times. Today was just enough!!!!!!
I went to the burger king in Bessemer Alabama. And plainly said no mayo on all 6 of my chicken sandwiches and got halfway down the road and started passing food out and there was mayo on my sandwiches. Not happy at all. If I r one of my kids was allergic. To something n I said no whatever n they do it and me r my kids ate. It n died it would be there fault.
I am a regular customer about 2 to 3 times a week for 2 plus years for lunch at your Burger King on Cleveland Road in Wooster Ohio. I was given a $20.00 Gift Card by my Supervisor at work. I tried to use my gift card today (1/15/14) and apparently the internet was down and the card would not work so the manager asked me for another form of payment. I did not have enough money on me to pay for this. Thank goodness a friend was with me and had the money.
My problem with this is - why did you not just give me the cash off the gift card and once the internet was back up and running then they could have run the card or the other option since I am a regular customer the meal should have been for free.
The manager was very rude and not understanding at all. Just keep repeating not her fault the internet down but you need some sort of other payment. I do not know the manager's name but we ate in there around 11:10 a.m. The lady at the register was much nicer than the manager and kept repeating how sorry she was. Your Manager never said she was sorry.
After this incident I will never ask for another gift card for Burger King for Christmas as a present. I am also reconsidering whether to eat there anymore. I felt very humiliated in front of the other customers like I was trying to not pay for my meal.
Very unhappy customer - Brenda L. Markley
I now know why McDonalds has such customer loyalty. At the very least their product is consistent, Burger King’s is not. I visited the Jerseyville location via drive thru today and it was far from fast, convenient, and satisfying. It was rather, a waste of both my time and money.
In the drive thru I ordered a double Whopper sandwich, a bacon cheeseburger, onion rings, and sweet tea. Upon receiving my order from the drive thru I began to pull out of the parking lot taking a bite of my bacon cheeseburger and could not taste any burger. When I opened the bun I saw a slice of cheese with 2 strips of bacon and no burger. I turned around parked and went in. I informed the young woman working that my bacon cheeseburger had no burger and showed her my sandwich. She took it laughing loudly threw it away and hollered to the cooks “I need another bacon cheeseburger, this one has no burger”. I stood waiting, after a few minutes a man (looked like a supervisor or manager) grabbed a sandwich from the warmer tossed it on the counter at me and said “here you go”. I took the sandwich and left, amazed at the lack of empathy and apologies.
When I got into my car I opened the sandwich to look at it, this time it had a burger and I guess you could say it had bacon. It had a piece of bacon that was about an inch long, it was as long as it was wide. I should have gone back in but by this time my sanity and time were worth more to me than this sandwich. The onion rings were undercooked and cold by the time I got back in my car. My family member told me (who loves McDonalds and never wants to go to BK, now I know why) that the sandwich had meat unlike mine, but lacked any flavor at all and was @ $5, so not worth it.On a bright note, I can report to you that the sweet tea was good.
There was a pile of dirt on the floor and instead of picking it up they stacked chairs to block off the area beside the pop machine. Rude and crappie service,asked for two whopper Jr and the guy rang up two whopper Jr meals then I order a kids meal for my kid obviously and he asked if I wanted to get anything for my baby as if I was neglecting her. Then to top it off my wife orders hers and he looked at her and just rang up a large when she said something he said I just assumed that you would want that, implying that she was just large. Crappie service and that is being polite.
I purchased food from the Burger King #7252 at Maplewood Plaza, Coral Springs, Florida 33071 and brought it home. My four year old granddaughter took three bites of a chicken sandwich and we noticed it was raw. I went back to the restaurant and all the manager could say was he was sorry. I have pictures of the sandwich and it is in my freezer. I am done with Burger King other than contacting my lawyer and posting the pictures on facebook.
On April 4 ,2014 I went to the Burger King in Imperial Beach, CA 91932. I ordered 2 Angry Whopper Combos, when we got the order I had my passenger check to see if we had 2 orders. When I got home we preceded to eat our burgers when we noticed it was just a regular double whopper. Fast food is notorious for leaving out items in the bag but this is ridiculous that I have to open the box to check my order too. There wasn’t any cheese, the burgers were watery. I was very excited to have a Burger King back in our neighborhood but this experience has left me questioning my enthusiasm. I would appreciate some feedback.
Every Friday I treat myself to a breakfast on the way to work, and usually stop by this store before 07:00 am. They never get my drink correct and I can usually catch it and have it made correct, this morning my total order was over $12.00, and no receipt and when I ask for one there is always an excuse. When I stopped by the store later to talk to them, the manager in the afternoon only wanted to know where my receipt was. I brought back the original cup and he told me it was a small cup, when I told him I always get a medium he only wanted to know where my receipt was. When I tried to tell him the person in the morning never gives a receipt, he just kept repeating “where is your receipt”. I now wonder what is being charged for my order, and not knowing what I am being charged I suggest you may want to audit their accounting on what is being charged to customers. The other big problem there is usually someone who cannot speak clear English and getting the order incorrect. I will not go back to this store and the owner needs to make some big changes because it is terrible, and the lack of manager ability is really bad and this is not a way to run a business. I am very unhappy with this Burger King in Chantilly, Virginia and I suggest no one go there. You may want the health department check it out as well.
I would suggest the health department check this place out, and make it mandatory to get a receipt, and find people who know how to manage the store and knowledge of good customer service as well. Not getting a receipt even when you ask for sends up red flags for me. Not a place I plan to every go back to, you would think Burger King would be upset with these actions and try to make corrections.
This complaint is being sent as a result of one of you Brooklyn Franchises not having satisfries. I arrived at the store around noon today and was told by the sales clerk that no more satisfries were being made today. I told her it was only noon. I was in the drivethrough so I could not understand her reply but never the less, I left with no satisfries. This is the second time in three months I have had this same problem with this particular store. Is this a problem with this store or a company wide issue?
I went in to Burger King this past Friday morning, which is located in Rittman, OH and it was a dirty mess. The counters were not cleaned and pop machine area was a mess. The elder lady behind the counter, her clothes were so dirty to look at, that I almost walked out. Apparently, the people that work at this Burger King does not take pride in their restaurant or themselves.
Just went to Burger King, store #1621, at 13721 N. Cleveland Ave. N. Ft. Myers, FL 33903. The girl at the register didn’t know how to ring up my order, got the “manager” who said I could not use a buy one/get one coupon with a value meal. I said this place has always done it.
She rang everything separately, DID NOT give the extra large fries nor the extra Big King burger that was buy one/get one. She charged me for each item separately then did not give all I had ordered which was for my grandson. When I got home, we went through the bags and not everything was there, as is what happens a lot. They were not busy at all. I was there at 3:03pm. Since I have been sickly this week.
I did not feel well enough to go back to the store since it is a ways from where I live. If Burger King cannot get people who can do the job properly, I will not be going back there no matter how many coupons come in the mail. It’s not right to charge those higher prices and then not get what I ordered. I worked at Burger Chef many years ago and would have fired on the spot if I didn’t get an order right the first time. These days, no one knows what they are doing and they still work! It’s not right. I was charged almost $6.00 for food I didn’t get.
Went to lunch today with a co-worker along with multply orders from coworkers. I was told I could not order more than two orders per car. Why? If all your odres have to have names on them and they are numbered as they are taken. So what does it matter how many orders are in one car? Any way I was shorted my drinks on the inside lobby area because we couldn’t order thru the drive-thru. So not only was iI inconvienced I was shorted my items that I ordered and paid for. So How do I get my money back without recepits they also forgot to hand out. Asked for a carrier for the drinks I did and was able to order thru the drive thru and was told they didn’t have any. Who’s the owner of this place I’d be glad to offer to turn your business around for you. and be more effienent with the lack of staff for the volume your doing.
My partner and I took my daughter to this Burger King on the 6th of march at aprox 5pm. Pretty much straight away I was made to feel uncomfortable by a member of staff who kept looking at me funny. After placing the order I decided to add cheese bites, as the rest of our food was ready and the place was very quiet (no wonder really) we took a seat thinking someone would kindly bring them over once they had been prepared. A little while after was aware of the cheese bites being ready and could see the member of staff looking at them and picking them up n putting them down and then returning to moping about. A couple of times she sent another member of staff out on to the floor and each time I thought he would perhaps be bringing them over on his route but no.
She finally proceeded to put the bites back in the kitchen and then came out on to the shop floor herself….my partner and I were baffled as to why she didn’t just bring them with her also. It was clear she was trying to be awkward and it was very petty as well as rude. Enough was enough and my partner went up to the counter to complain to a manager who had now appeared only to be point blank ignored for what felt a very long time as he stood right infront of her! I couldn’t believe was I was seeing. We wont be back in this Burger King as it was one of the most uncomfortable meals I have had anywhere. It all sounds a bit silly now I am writing it down but there was just no need for any of it at all.
I have been to numerous Burger King locations in several states the past ten years. I normally get an order to go either through the drive thru or in store. More times than not the order is not correct when I get home. Locations are Marietta, GA; Warren MI; Indianapolis, IN. I am not trying to get anything for free. I think your regional managers should step up the training. It’s like the person making the hamburgers just ignores the order. I like the taste of Burger King more than McD’s or Wendy’s but if I get too aggravated I’ll stop choosing Burger King altogether. Just FYI.
Today marks my 4th and last trip to your store on Nashville Pike in Gallatin, TN. I went to this location to order satisfries(which I had gotten in Alabama and was delicious). The satisfries that I recieved in Gallatin, TN were very greasey and tasted terrible. I thought maybe they were having a bad day and decided to cook them in regular oil. So today, marks the 3rd time I have gotten them since the 1st time, today an extra manager was there so I am assuming they baked the fries, which were undercooked and still cold in the middle. The chicken crisp that I had ordered turned out to be the regular chicken sandwich so I was charged more for my meal. I normally do not complain about anything I recieve that is bad, I just dont go back. Today I am writing this and I will not go back to Burger King. Sorry for this negative but truthful complaint.
I’m writing in regards to the ancient cashier whom received my party’s order. She seemed as though she has been working for too long and was in a complete panic when a group of polite, yet traveled musicians made a single filed line in her empty establishment. We took a few minutes to work out what special value we wanted, and how we wanted it, which, to my surprise, completely unnerved this cashier. During the first order I tried to calmly explain to this woman that this was going to be a lengthy order, full of changes, and that she please be patient as we just want it our way, or so the slogan has been for Burger King as far as I’ve known. She did not take well to this request to take the order slowly for some reason despite the atmosphere being much like a western ghost town, no activity and no need for panic.
After a few orders, naturally, someone realized they didn’t want mayonnaise, and another decided on spicy “chicken” instead of bland “chicken” and this sent the poor dinosaur into another panic, shouting order changes and clear excuses to her staff that it is our fault and surely not hers for being impatient. I can see where fault gets confusing for her, as no doubt, early stages of Alzheimer’s is beginning to set in due to the fact she chose to work at your establishment during the same hours that the remake of Dallas is on TV. Have you seen that show? I’m not talking about the old version, even though I really like Mac Davis. He was an actor and musician, he knew how to have it his way. No, I mean the current one, my grandmother watches it and considers anyone who doesn’t, a fool.
Anyway, now I can get to my point of this complaint, my issue is not all with this poor woman trying to earn a hard dollar but with your training for such situations. My suggestion is that maybe you guys practice breathing exercises for times of apparent stress. You could maybe pair up with a planned parenthood organization, which I’m told offer not only help to women in search of a way out of parenthood but also offer help to expecting mothers and how to have a better birthing experience. This partnership may even gain an edge on those filthy bigots over at Chic-Fil-A.
Not that I personally feel strongly about pro-life or pro-choice issues or think you guys should have any stance in the situation, but I feel this could be a good pair. Much like a woman who chooses not to be with child, a customer may feel much safer in an establishment that allows them to not to have onions on a sandwich if they choose without discrimination or judgement. It’s the whole philosophy behind “have it your way”.
My husband and I had lunch at Burger King in Ames on Saturday. Between the two of us we had two sandwiches….all 3 had dry buns and hamburger patties that were not even warm. The fries were hot and that is the ONLY positive thing that can be said for the meal.
After a long day at work stopped at daycare to get my daughter, stopped to get gas, and final stop was BK’s drive thru. Order placed was 2 whopper jr. meals, but I think if I had ordered kids meals I would’ve got more food. Once at home got the food out of the bag I was in such a a shock and very disappointed, the whopper jr. was soooo small, the beef patty was as big as a dollar coin, a tiny piece of lettuce, two half strips of onion, half of a tomato round and a tiny pickle. fries the box was huge for the amount of fries in it. Overall I was very disappointed with the food, paying $10.13 was not worth it. I thank you for your time and attention to this matter.
I purchased breakfast on Saturday morning March, 8 at the Haleyville Store and it cost 4.56. All I had was a 100 dollar bill. I handed it to the girl working the window and she looked at the lady next to her and stated that she did not think she had change for that big bill. The lady which I think was the manager on duty and I think her name is Linda. “Linda” stated that she didn’t have time for that and then the drive through window closed. At that time, Linda stated that it is ridiculous to bring a 100 dollar bill up there and that anyone that does should be shot.
I do not appreciate the fact that she was so rude. She thought that I couldn’t hear what she said but I did. I guess I will take my 100 dollar bills elsewhere from now on and I will pass the word around that some of the staff is rude. I have already filled out a form online and have heard nothing from it. I haven’t found a phone number to actually speak to a person.
On 3/7/14 area had bad ice storm. We arrived at Burger King at 11:30 am. The placed had a lot of customers in line. We stood in line1 hour and ten minutes. While standing in line we observed the following: Only one cashier on duty , four employees tending the drive-thru. Cashier stopping line talking on phone. Cashier turns out to be manager. A woman comes into restaurant and stands at the counter. About 15 minutes later two bags of food was handed to her by another employee. The woman goes to her car the comes back in.
A man comes in and sits in dinning room. The man says he doesn’t feel well. Cashier stops line and goes to man. She say she is calling 911. No other employee jumped on register Man was fine, he walked out with a paramedic. After about six minutes, I went to her and reminded her the line stopped and she needed to go back to the register. We the customers would have called 911, if she hadn’t intervened. This was the worst customer service I ever received. I told the manager that I was going to file a complaint about the service. After all that time, we went to dinning area to eat. Then we found that our food was cold.
Went through drive thur in Webster Ma. to order a meal place the meal get to the window to pay go to hand the manager the money it was a 50.00 dollar bill she proceeds to say this company doesn’t except 50.00 dollar bills
I say ok its all I have give me a second I have a lot of change I will see if I have enough to pay in change and she gives attitude walks away and has someone else stand there and wait. I hand the man the change he hands me the bag then my drink and when I don’t drive away he was rude and says well are you all set, I look at him and say yes if I can have a straw so my son can drink his drink. So needless to say I will not be going back there and I will make sure I let all my friends know what kind of people work there.
This is the second time I am filing this complaint from over a week ago to no avail Your restaurant did not have change for a 50.oo dollar bill and I was with my daughter grandaughter and husband and we were spending over 20.00. They did not go out of the way to get change and I left with no food and was told by a woman named Jocelyn to have a blessed day in a sarcastic manner. We than proceed to go to Wendys with no problem getting change from our money. I since have not stepped foot at your restaurant nor do I plan to until this complaint is answered in a favorable manner.
I live at 2834 14 Lane in Kenosha Wisconsin. There is a Burger King restaurant on 22nd ave and 18th street. This location is horrible. I have lived here for 8 years and can not think of a good or even normal service from this location. If a customer goes threw the drive threw no matter what you order you have to pull ahead and wait for someone to bring your food out. The minimum time in the drive thru is 5 mins. This is unacceptable for a fast food restaurant.
So trying to give your company the benefit of the doubt we tried going into the restaurant thinking maybe the problem lyes in the drive threw. But we were once again let down by Burger King. Slow service poor attitude and equipment that is constantly broken (milkshake machine). Please keep in mind that this is not one experience. This has occurred over dozen of visits and everytime I was disappointed. I have spoken to several managers over the years and in most cases they were just as unperfessional as the staff before them. I do not want free food or anything like that. I am simply bringing this bad location to your attention since it is giving your company a bad name. For example even when I’m in another town I don’t even consider going to Burger King to eat. I just assume that I will get the same bad experience.
This morning on 04/10/2013 at 6:15 am went trough drive true some body asked me about menu specials than turn off lights waited no answer drive trough window and was open lights off at kitchen drove around saw Laddy inside , so i went to HEB store and came back lights were on so drive trough and they turn off lights again so i had to make another stop at another restaurant that make me to be late to work tanks to Burger King employes when all they had to tell me that they couldn’t help me so that I could find me another place fast enough so that way could make on time to work . So you need to teach your employees that no matters what is the reason ” Burger King” employees need to let customer know reason for why customer can’t be help at that moment. Same reason people stop going to Burger King at Old Pearsall Road.
I work at a burger King In Dilley, TX. It is a fairly new restraint, and receives a lot of business. Although I know my customers do not always get satisfied with our performance, I try my best. I am complaining about a manager, elida samudia. She is always on Facebook, and expects me, an 18y.o. high school senior to do her job. I told her Monday April 1st, to go home, because I said I would not put up with her on Facebook, while I ran the front cashier and drive thru position. She got mad and sent me home. On April 2nd, I was told I didn’t have to go in because she would be working. That Thursday and Friday I wasn’t put to work because she worked the night shift. Then I was told Friday night that I had to be at work at 5 Saturday morning. Not only was that a late notice since prom was Saturday, but the schedule for the week was never created on Monday as its supposed to. I’m fed up, since I’ve worked for them, for 2 years, and I still get treated unfairly.
I was ezshausted agter work and chose to get a sweet tea and water at Bruger King. I got a tea no sugar and water .I paid with a twenty and I drove off and realize she didnt give me my change and was already at Walmart so i shop and went back. She said they had no sweet tea and would not give me money back or count the cashier door until 10:00pm, So now I made two trips with bad service both times and have to make another one to see if I get my money back or if she just ripped me off. I told her check the cameras they would confirm since she acted like I was lieing. My ten year old witness all this. I would appreciate a little better customer service and treatment then what I got . this was at Lebanon Mo. Burger King. Thank You for your time.
Hello, I was recently at the store in Indianapolis Indiana off of 96th street and Keystone area on Wednesday April 3, 2013 between 5:30 and 6:30 in the dine in area. We walked in and what looked like could possibly be the manager but she had no name tag, was off to the side and talking on the cordless work phone.
She walked up to the register and stayed on the phone, then walked back to the back and was still just talking on the phone and it was definitely a personal phone call because she asked what the person on the other line was doing and wanted to know if they wanted to go out. Once she finally got back up to the register she said hold on to the person on the phone and laid the phone on her shoulder, and just looked at us.
Not can I help you or nothing. As soon as we were done ordering she picked that phone right back up and was on it most of the time we were there. When we were walking out which was at around 6:30pm the girl who took our order and also the boy who was working the drive through which I am quessing is Eric because that was the name on my receipt were both leaning on the fry machine texting away.
I dont know about anyone else but I dont sit on the plates I eat off for a reason, that is very unsanitary. My favorite fast food restaurant is Burger King but a lot of the Burger Kings in Indianapolis are not properly taken care of. The ONLY one I will go to around my area is off of 82nd street in Castleton.
The one on Shadeland needs to be checked out also. If you have any questions feel free to email me.
I went to burger last saturday march 30 in salt lake city, utah. i was hoping to get a free product by purchasing a whopper. I was told that the bk cards are no longer being used. There was no notice of this on the internet or at the store. I could use my points, but I had 974 points. I talked to the manager. He was very cold and unapologetic, as was the cashier.
I needed 1000 points to get a free product. The manager said that his hands were tied and there was nothing he could do. Then, I went to purchase some chicken nuggets and I was two cents short. The cashier wouldn’t help me out, so I had to break a $20 bill. I had cut out many coupons for Burger King, but I won’t come back unless I am treated better.
This store is close to my home so the wife and I stop at least three times a week. Each time we go thru the drive up they totally mess the orde up. Lately we go inside and every time they are out of something( onion rings, ice cream,chicken nuggets ) I have seen a number of customers just walk out. I’ve spoken to severaal people at this store and they do not seem to care so maybe I’ll take my business to your compitition who does seem to care
I ordered a value burrito and double sausage crossanwich, burrito was fine, crossandwich was sausage and bacon, beard was burnt so bad you could smell it without even seeing it. Also was in drive thru , never received a receipt, or any napkins. Honestly only went to the sulphur , la location on cities service hwy cause McDonald’s wasn’t open yet. I do not, I repeat, do not have any intentions to visit any burger kings again due to such horrible food quality, in attentive employees, and overall, extremely slow service. This appears to be the company policy, cause multiple people I know have complained about this actions at Burger King. Next time I will gladly wait the extra 15 minutes till McDonald’s opens.
The menu and structure of the Burger King on South College in Auburn Al are really good, but the service is below poor and the kid’s area had all the tables filthy (thank goodness I had brought some wipes with me.) Also, three different customers at three different times had to wait and wait for someone to come to the reigster. Several times we could see her in the back chatting. When she did arrive, she was not happy to be waiting on her customers–we were an inconvenience! This was Sunday, January 20 between 4 and 5 p.m. We also use the Burger King on 2nd in Opelika Al and have not found this depth of poor service or uncleanliness, but an upgrade in customer relations would be recommended.
I looked for a number to call to issue a complaint locally but found none. Both of these Burger Kings need accountability!
We called in at around 6pm last Friday evening to Burger King on the Boucher road in belfast, 1 customer was eating so it wasn’t busy, we got to the counter to find the employee leaning over the counter on his mobile phone, when he saw us coming he actually tutted, we were then told by a member of staff in the clothing department downstairs that they were trying to get closed early to get home because of the bad weather(snow) which is fair enough but we couldn’t relax as every bite was being watched as to say hurry up!! We ended up putting my 2year old sons food back in the bag for him to finish in the car. I couldn’t complain about the food as it was good infact find it to be the best fast food outlet I just think some staff should get more training in dealing with customers. I work in a hotel myself and although its not the same if I saw one of my employees on their mobile or even slouching in front of paying customers they would have a lot to answer for.
The other day I came into the store in Pueblo, cO that is located on Vinewood Ln. A tall african american male, who appeared to be the manager on duty was getting ready to take the order of a woman in front on me, and she asked him if she could have just a moment to look over the menu, and he told her :”Aren’t you ever going to order before your’e dead?” That comment really upset me and I decided not to order, and ended up going to another place to eat. I believe something something needs to be done about this man.
On Sunday Jan. 13, 2013 I went to the River Road in Keizer, OR, Burger King. I placed my order and paid at the drive thru window. I was asked to pull around to the side to wait for my order. I followed the instructions. Then waited and waited……….. Finally I went inside and inquired about my order. They had forgotten me and my order. (I had used the drive thru as I had been painting I was tired and didn’t want to be seen.) There was no apology, nothing. Needless to say I was disappointed in the service. Just thought you should know.
I am a youth pastor in Tiffin, Ohio and I took my youth group to New York for a ski trip and stopped in austinburg ohio at BK # 7305 for supper and received the most horrible service I’ve ever had anywhere. Not only did my co-youth pastor here the manager say the F word in front of my youth kids, but I ordered a number 7 with cheesy tots and after pretty much everyone after me had been given their food and literally 38 minutes after I ordered I got mine. I hope you can take care of that. I was given a hershey pie for my wait, but i still felt a bit ripped off, not to mention we added an extra 38 minutes on to our already 4 hour trip. Thanks.
Upon entering the restaurant, my family and i had to wait 20 minutes before being served, the restaurant was not busy and neither was the drive through, there were several members of staff on duty although only a couple appeared to be working, the rest were just standing about. When we were finally served by the only person on the till, whose English was not very good and he also appeared to not know how to work the till as he asked a couple of people what buttons to push. After ordering the food, we had a further 10 minute wait for our food, during which the manager asked if we were ok as we were waiting for a while, the order was completely wrong and was quite cold. I then took the burgers back to change for new ones, it was a furthe 10-15 minutes and I still didn’t have the burgers, I went back up to till and due to lack of communication through the staff my fresh burgers had went to another person, by this point I had had enough and just left, while all this was happening, there was a number of people complaining within the restaurant and also some complaining from the drive thru, this was at the Burger King in Aberdeen at queens links on the beach boulevard, I can easily say this was the worst experience I have had in a fast food restaurant and can easily say that I won’t be returning any time soon!!
Since we always cook at home, my kids have asked me to get some fast food last night (01/03/2013), so we drove to the closest BK and ordered four whoppers to take out. Then drove back home (few blocks away) and ate what appears to be very strange looking whoppers with unusually cold meat. The very next morning most of my family, including me, have had really bad food poisoning. I am planning to contact the local health department on Monday to prevent such happening to other people. Lesson learned.
Wednesday 2nd January 2013 my husband,my granddaughter and myself stopped at Castlebellingham Apple Green station and visited the burgerking to have a meal, everything about it was awful, first there was only 2 staff members, 1 serving & 1 cooking, neither had any hairnets or hats to cover their heads, the girl that was cooking had red shoulder length hair and it hung around her face as she cooked, when we got the food it was digusting the fries had been reheated over & over and the chicken royale meals that we got were cold & like rubber, in all my years eating at burgerking I have never come across this, when I went to complain to the girl(Niamoi) who served me it wasnt possible as she was struggeling to deal with a lot of people on her own & we had to continue with our journey.
When Burger King first placed the Whopper on their menu, it took two hand to hold this sandwich. Now, where is the meat? Your your own worst enemy. Place your menu back the way is was and prepare your sandwiches the way it was originally planed. The other fast food style restaurant can not prepare a burger as the old style Whopper!
I went to get food from the store number 16622. I went for my wife and she had to leave my 12:45 in order to get to work. I went to the store, ordered a kids chicken nugget meal. I ordered at 12:25 and didn’t receive my food until 12:48. I went inside because there was a huge line outside. Inside there were 7 people waiting. The kid at the register Don said they were short staffed. The drive thru lady was standing there, the huge guy in the back was staring at the monitors then making something without gloves, the other two employees were also moving incredibly slow. I work at a bank and under our rushes we don’t move as slow as these people, we do something at least, and we always say sorry or explain the problem. No one seemed concerned, all the guests were angry, and it took so long my wife had to leave without eating lunch. I don’t plan on going back, and will further my story on to others, even though it’s not as if anyone says “Let’s go to BK, their service and food is excellent.”
I have wrote to you as we’ll about Romford branch I brought 3 meals from you I ordered normal coke and diet coke and fanta well I was watching your staff she half filled the diet coke with diet coke then add normal coke to it and brought them over to the tray none of them was marked when I asked her which was which she didn’t know then just picked one lucky I was watching I asked her to change. Them she. Wouldn’t I am a diabetic so I can’t have sugar so it is very dangerous to have to much sugar I was with my kids so I didn’t want to kick up a fuss the way your staff treated me was disgusting you are lucky I didn’t take the drink for testing your suppose to be friendly to your paying customers yet I was treated badly from vikki Johnson
What the hell man. I was angry when you first got rid of the spicey chicken. And now, you put out a plan chicken patty with buff. Sauce and call it a spicey chicken? When I saw the sign saying, “One dollar spicey chicken everyday” I was so happy you brought it back. Then I went through the drive-thru, and I was smart enough to get only 1 because I knew there was a chance you guys did some stupid thing like this. It is not bad, the sauce is good but it is not the spicey chicken. So don’t call it that. Buffalo chicken, hot chicken, kick’n chick’n, whatever. But spicey chicken is very misleading to the people who loved the origonal.
I was hired at a Burger King here in Houston, Tx (3009 Collingsworth St.) and was given the Assistant Managers position with no experience,but was expected to perform Asst. Manager functions without training or pay for the position. I was told before hiring I would eventually get paid and trained as a full-time Assistant Manager. I was given part time hours,expected to lead a store with no prior fast food experience and was going to be terminated for not fulfilling those expectations from the General Manager. was also not given full time hours, so I had to voluntary terminate because of lack of training,hours,pay,and discrimination on the part of the General Manager. Please look into this.
I walked in to your location located in Prairieville La and was treated as though I was not there and I was the only one in line. I waited 10 min to make an order while waitnig on the manager and the waitress to quit playing around and talking and laughing and when she did finally came back to take my order and I ordered one whopper and had a coupon for free whopper with purchase of one that would expire at the end of the day this was about 1:00 pm and she told me that she could not accept this turned around and left again, finally I got tired and pissed off and left. I eat at burger king a good bit and to be treated like this is uncalled for. I hope that I hear back from you soon because I will not leave this alone. It is a damn shame for a 55 yr old man to be treated this way. Today is 12/24/2012
To start off, my girlfriend and I were at the window trying to make a decision on something to order since they changed their menu outlook and we were trying to find our normal order. The young girl who was taking our order would NOT give us a minute and was being completely rude and kept asking us in an annoying tone if we were ready yet. There was no line behind us we were the only ones in the drive thru. After being asked for the fourth time I we were ready we finally ordered the 10 chicken strip box, a small fry, and a small jr whopper meal. We go to the first window, pay our food. Second window, we had only gotten one fry so we sat there for almost 10 minutes waiting for someone to come back so we can get the food we ordered, then when we told the woman who had been ignoring us that all our food wasn’t in the bag she apparently didn’t understand. This woman who was probably older than my girlfriend and i did not understand us saying “you didn’t give us our extra fry.” After we finally got our extra fry, she took out receipt and never gave it back. Now that we’re home, our 10 chicken strip piece are chicken nuggets. Needless to say, I’m furious at the ignorance and rude behavior of your establishment on J. Clyde Morris Blvd in Newport News, VA.
For the past two evenings, my family and I have tried to order dinner from Burger King (400 Highway 53 W. Dawsonville, GA 30534) through the drive thru. Each time we were advised “the credit card machine was down and we only except cash and that you will have to come inside and order.” Needless to say we do not always carry cash and went elsewhere.
Also, what’s the point of having a drive thru if you HAVE to go inside and order? Seemed rather fishy or either they just didn’t want to deal with customers at drive thru and why is it the credit card machine is constantly “out of order” just at night? The service at night is horrible! Need a better night crew and from the looks/sound of it better equipment too!
strongly disappointed on the service I received in Lexington, Nc (290 N Talbert Blvd) I work in Lexington, NC and I select different places to eat on my lunch break. Had some nice coupons for BK, so I thought I’ll check thim out. I wanted the chicken strips for 4.99 and I get a small fries & a drink. it take me 6 mins to get there so I placed my order and I strongly understand how you can be new and have problems with new promotions.
( so I calmly waited) Well the lady Kare are Kare was working the register beside her taken walk-in customer and taken drive-throw order aswell. Being patient , I asked Ms. K could she place help the lady with my order. Well to give you a picture she looked like a gold tooth , sewed in blonde and black hair, colorful long nail all that was missing from this black young lady is the fake blue eyes) well she act as if she had everything under control but leak of customer service and looking for any man to come in.
She stated the girl was new so she took over and did’t know how to enter the promotion code correctly, herself ( I waited ) finally 10-15 more mins, I finaly paid for my strips and waited. Finally went back to the front to asked how long and Ms. K said it will take 10 more mins.
NOw I have given BK 25mins of my time, 10 more might be mins added then have to eat & return to work ( Now come on) So, I wanted them to cancel my order and she rudely said something being rude and pointed to the manager and said let him handle it. NOw Now NOw he had to be her boo because he showed no concern but he did credit my -4.99 back to my account. I asked for the young lady name and he wrote it down on the receipt. No 800 number or website given so I found this website.
I missed my lunch and just don’t understand were is the customer service are to make it right service. will not return to that location!!!
I NEVER post things like this, and very rarely even complain to the restaurants when there is an issue because I don’t want to complain about FOOD…but I have had it. There is a location in Tampa near the stadium that cannot EVER get my order right. The last 4 times I have gone there I have gotten to work or home and it’s been wrong and the fries are notoriously COLD and nasty after 6 PM.
The first of the 4 times (this is not including other times I have not kept track of) I ordered a whopper and chicken sandwich with extra cheese. Got no cheese. The second time, ordered a large cherry sprite. Sat in line 17 minutes, got to the window, was still asked to pay for the drink and got half way down the street and it was a fruit punch HI-C.
The third time, asked for chicken sandwich and whopper again but with bacon, got cold hard fries, no mayo on my chicken sandwich, no bacon on my whopper. Then the following week go for breakfast and order a double croissanwich with extra bacon. Now … for the life of me i can’t understand why this is so hard to understand for these people, but EXTRA BACON means, add EXTRA bacon to what it already comes with. If I wanted extra bacon to replace the sausage..
.I would say “croissanwich no sausage w/ extra bacon” they take it upon themselves to leave the sausage off and this is not the first time. I have worked in fast food and so i never want to feel like fast food workers are dumb…but seriously this is not rocket science. if you cant get the orders right…you shouldn’t work there.
Does no good to complain because the managers do nothing and sometimes, it’s the managers that work the windows. Now if the managers cant get an order right…then there really is no point in me wasting my money paying for stuff i didn’t order at that location.
Today March 9 my husband and I ate lunch at the Burger King in Kalkaska, Michigan. Somehow my phone was put on our tray and thrown away in the garbage. I did not miss it til 2 hrs. later when we were on our way back to Owosso, Michigan . We stopped at the Burger King in Grayling and asked if they would be so kind as to call Burger King in Kalkaska and ask them to see if they could find my phone.
They would NOT call for me so I went next door to Taco Bell and they loaned me a cell phone to call back to Owosso so they could look up the phone # of Burger King in Kalkaska and call for me. My son-in-law who is Chief of police down state called them at Burger King and asked them to look in the garbage for me…they said NO..it had already been taken out.
I am very unhappy with Burger King as we(about) 22 snowmobilers have patronized Burger King in Kalkaska many many time and also in the summer as we have a cabin up there…They will Not get my business anymore nor will any Burger King!! AND I will advertise how you treat your customers. Please look into this and advise your employees how to treat their customers. An answer would be nice to have from you! Betty Bailey
In the last 30 days I have been to the burger king in excelsior springs, missouri 5 times, all 5 times my experience has been less than desirable. I went there 3 times in one 7 day period for hot cakes and sausage..all 3 times they didn’t have any syrup! The first time the girl baged up the order, handed it over the counter, and said I’m really sorry but we don’t have any syrup. The nxt two times I asked if they had any syrup and they just said nope. The very same day as my first visit I went back for lunch, and ordered a chicken tendercrisp with NO tomato. It came with two tomatoes.
This morning I went in for one more try, I thought hell with the syrup, I ordered biscuits and gravy and a coffee. I paid and was putting sugar in my coffee, and the kid leaned over the counter and said I’m sorry he only has one bicuit ready would you like something else instead? I said no I will wait. Ok it will be about 10 minutes. 22 minutes later I got my biscuits and gravy. DAMN!!! One of the times I went in, there was a guy and a girl sitting on the counter just swinging their feet. The same counter they eventually serve me my food on.
I visited the #09708 Burger King in Natchez, MS on February 10, 2012 Order #512 at approximately 6:36PM and I witnessed some very unprofessionalism between one of the older co-workers toward a newer emplpoyee. The newer employee that was taking the orders at the drive thru was having some problems pulling up the order once the customer (me) had arrived to pay and called on the lady at the pick up window for assistance. She made loud outbursts about the young lady incompentence to catch on and understand what needed to be done. The order was indeed correct just as I had requested.
After leaving the newer employee and moving to the pick up window I observed the older employee complaining and talking about the newer employee to the other workers and lastly the older employee (lady at pickup window) hollowed something back to the girl at the first window (i.e. you better do something) in a very nonprofessional manner. People need to understand that everyone is not capable of learning things at the same rate as you and although you probabaly have more experience. I am sure someone had patience with her (pickup window employee) upon her arrival as a new employee.
If the newer employee was having problems at the assigned task why wasn’t she place at the pickup window rather than the taking order window until a little later on the job? This matter needs to be addressed immediately for future practice and professionalism.
While on our way out of town on a trip the wife and I decided to stop at Burger King in Grand Prairie on Great Southwest/I-20 for a couple of Whoppers. When we received them, my wife ate her whopper without a problem but after a couple of bites from mine, I noticed a distinct burned taste. I seperated the buns and noticed the top bun was charred. I immediately called the store on my cell and requested a manager. After telling her the story, I requested that she list my name for a credit equal to the value of the sandwich. She said she could only do that if I brought the sandwich back because customers pull this scam all the time for a free sandwich.
Given our time constraints and the fact that we had traveled some distance from the restaurant the manager’s request was not practical or reasonable. After the repulsive act of eating charred bread, the last thing I won’t to hear is a manager’s excuse why they can not resolve a simple error (at least I hope it was) If she has such a dim view of her customers maybe she belongs in another industry (i.e. department of corrections)
(1;28pm sat visit)I know nothing ever will come of this complaint, but maybe others have had teh same experience. I went to the Burger King located in Smyrna Ga on spring street for a burger and a shake off the dollar menu on . when the cashier rang me up it came up to more that 2 bucks and some change and I asked why, she ran down the total and the issue came up the shake for 2.29 and not the $1.29 price that is listed on the dollar menu and teh cashier just stood there with a blank stare on her face, so I had to ask for the manager on duty and when she came over she just said that the price of tehir shakes, as i thought, the cashier told her the issue and then the manager proceeded to walk away.
I said to say excuse me, and aske her to come back and showeed her the sign that the store had displayed. she said that the corporate issue on the price and they cant do nothng about the wrong price. Dont get me wrong, its not teh price, its the whole nasty attitude I got and that Burger King just lost my business. Mcdonalds across the street is my new place. At least if there are problems, they explain it and talk to you like a person and not dismiss me. I hope someone gets back with me on the policy of if its liste on the menus, do they have to honor it. Oh 1 more thing. she could not remember the name of the store manager when I asked her and told me to go to the web site.
How is it the GM can be 3 hours late and not one word said to them but when a crew member is a few minutes late they get wrote up for it? Or I had to call off for my back and they expected me to rush to the ER to get them a doctors note but it has to be a specific doctor my note comes from and that doctor is not at the ER then I get put on 30 day probation for that??? I dont understand how they can stay open due to them firing all the good workers and bringing in people who have no clue how to do their job, or due to them picking “favorites” to work and giving the other crew members sucky hours (ex. 3 hours a week)..their burgers are never done take a look sometime theyre pink!
I ordered a Burger King Jr. Whopper with fries and the coke meal and ate in. I have a horrible stomach ache that won’t stop, and realize that I have food poisoning. I feel nauseous, and pain seems like it roams over the walls of my stomach. This restaurant is located in Oneonta, New York. I tried to call to complain, but their phone is out of order. I tried to call the other location in Sidney, but their phone is also out of order. I wanted to give Burger King a chance, since I hadn’t been a customer in a few years. I normally go to McDonalds, where I never, incidentally, got sick from their food.
I don’t know how long this stomach ache and nausea is going to last. If it doesn’t end soon, I’m going to a doctor. The worst management/cashier service ever at Burger king on spring road in Smyrna Ga. The cashier at about 1:13pm sat 1/28 was the worst ever when I questioned the price on the menu, Her answer was thats the way it is and nothing she can do about it. The manager on duty was no better that Coprorate set the prices and they cant do anything if its wrong on the menu. Hugh miststake ! Cover it up, apologize to me, acknoledge the error.
I asked for the owner name and the manager on duty did not know and gave me the web site to make a complaint and kept baggging fries and talking to me with her back to me. I just walked out and will never eat at that place anagi and told everyone that I know of the service and will blog about that location and the service. I know nothing will ever come of this and theyare lucky there was not a suggestion box..other wise it woul dbe gammed.
At 10:20 am this morning we ordered 4 each bacon egg wraps plus some other items. We waited 20 minutes , finally arrived at the window and a woman told us they were out of the breakfast wraps. After waiting 20mins, why werent we notified sooner. I know they werent out, it was too close to lunch time and they didn’t want to fix them. When I told the woman that she said you are going to have to order something else. I told her to forget it and left. After loosing all of my excess time, I stopped at Caseys mini mart. I will go there from now on. No more burger king for me. Breakfast , lunch or any time.
I just got back from the Burger King on Nine mILE rOAD IN rICHMOND va, AND HAD ONE OF THE WORST EXPERIENCES ever!! I sat in the drive through foir 4 minutes with not one response from Inside. I wondered if they were open. Then I went inside and the person with the head set on her head was chatting with a guy and not paying attention to the customers. Even then, when I ordered a Whopper without mayonnaise, guess what? It, of course, had mayo!! If the lady behind the counter would pay as much attention to the customers as she did the young man, I’m sure there wouldn’t be any problems.
We were traveling from Florida to South Carolina and stopped in one of your Burger kings stores for our last meal before home. The store is located at 185 Dungeness Road, Brunswick,GA 31523 Store # 16006. I ordered a Tender Crisp Fil A VM. This is supposed to be tender crisp chicken.What I received I could not even bite. It was obvious it had been maybe even triple fried. It was awful, it tasted old and very dry. My husband ordered med Bacon cheeseburger VM. With our order were two different orders of fries. One was hot with no salt the other was cold with massive salt. Our meal was horrible.
The restaurant had only one customer ahead of us. So being busy was no excuse. The employee who helped was just polite enough like she was being forced to read the lines from a book. Our total was 18.00 which was not a deal for horrible food. I will never eat with your company again and advise all my friends and family the same.
Hello, I recently flew from Luton airport and was shocked at the price of cup of tea, £3.78 for 2 cups.[I will take a flask from now on] I regularly take my five grandchildren to Burger King after taking them for a swim, but I can guarantee you I will never step foot in one of your establishments again. I would also like to point out it was not even a big cup of tea, It would have helped if it was a large cup, I would have liked another as I was thirsty, but it would have cost £7.56 in all.
Its little better than daylight robbery and I was disgusted by the extortionate price. I await your comment. I was at this Burger King ….. But while I was there, There was poor service…. And there was i believe she was a new girl. She had blonde hair, And she just seemed new. But I waitched how What looked like her manger, just kept getting on to her, kept sending her out to clean an already, well what seemed to me to be a clean dinning room.
Plus after waiting a while before one of the mangers helped us, the girl with blonde hair came up to help, but then was told to go clean.. Mind you we had been standing there for about maybe 2-3 minutes while the manager was just standing there, Then the girl with the blonde hair came back from what looked like she was picking up trays and cleaning the dinning room..But I just thought i would let you know.. I felt bad for the girl.
I have been to this Burger King 4 times in the five years that I have lived here . the straw that broke the camels back was today last time I was there couple of weeks back walked in seen 2 people waiting on there food . two people in front of me in line . there were 3 people working in the back of the store food prep. 2 people working the drive thru window. which by the way no one was in the drive thru.and one person working the front cash regester. the person at the front took the order of the first person in line.
and walked in the back behind the drive through window looked to be some kind of a office no door on it…. the employees at the drive thru. followed him …. no one in the back was cooking anything just talking to eachother and bull shi**ing the the two people that were waiting on there food when I came in . told the people in the back they wanted there money back everyone else was still in the office could see them standing there but they would not even make eye contact oh they could hear us.
with no one out front still… after a good 15 mins. I said loudly hey is this place even open….. got a rude remark from the cooking area…. and I left . Today went there on my way to work ps. the MCdonalds next door lines were all the way out the door this is 11:00 am saturday once again no one at Burger King went in seen the Manager was there and thought service would not be so bad Wrong…
Im done with this place…………… Good Location, great city, place could make a killing But no one is ever there.. AND I SEE WHY …… PLEASE GET US A GOOD BURGER KING HERE
This Burger King is on Goodman Rd. In Olive Branch, Mississippi.38654
whats up with your chains in Egypt? Why do they SUCK? Is it that hard to get a whopper with no ketchup,is it that hard to comprehend? IS IT ? Is it that hard to ask for a Chicken Whopper and not get it confused with a chicken Royale? This is bullshit you got incompetent managers that their only excuse is that the employee is new ..SCREW DAT. The training you give to these morons are given by morons. 5 times at different locations – twice at City Stars Mall( lower level food court), once at Tivoli and twice at New Cairo.
We went to a Burger King in Oxnard, CA on Oxnard Blvd and we cannot believe what we saw! We were eating our food when we seen a worker behind the counter put some hamburger patties on the grill and walk away. We seen 2 patties fall on the floor. We kept watching to see what she was going to do when she came back. To our surprise, SHE PICKED THEM UP FROM THE FLOOR AND PUT THEM BACK ON THE GRILL!!!! WE WERE SHOCKED!!!! When we were leaving I was undecided as to whether or not we should tell the manager or not. I could not leave without telling her. When I proceded to tell her she looked at me as if I was crazy and said “they would NEVER do that”, “we have a trash can for that”.
I said “ok, well my daughter and I seen and I just wanted to let you know.” That will be the last time we ever go there again! 3 or 4 times we have visited the Burger King in Storm Lake, Iowa. The first time service was awful, we wanted a cup of coffee as we were waiting to go to a funeral visitation. We paid for 2 cups of coffee and then waited 20 minutes, went and asked if the coffee was ready and they said they did not have any decaf coffee, gave one of us a half cup and that was cold so we asked for our money to be returned. Another time there was no decaf coffee and the same kind of service.
Today my husband stopped and it was the same thing, no decaf and what they gave him of regular was barely warm. We visit one of the Burger Kings here in Sioux City and get wonderful service. What is the problem with the Storm Lake place? that should be taken care of if they want to maintain a decent place of business.
So here’s what happened : We went to Burger King to have dinner for the first time in a long time because we’ve had a problem with this location before. So we go through the drive thru and got a four burgers and an order of fries and onion rings. We didn’t have any problem until the lady at the drive thru told us that our burgers would be a few more minutes. (That’s fine, I don’t have a problem waiting for my food, but not for this long!!!) We pulled up as she asked and sat there waiting for almost 15 minutes.
We were still not angry, but after about 10 minutes of waiting my boyfriend went in to ask how much longer our food was going to be and asked if there were any reason that our burgers were taking so long to get! The Manager (who we’ve had problems with before because he has terrible customer service and isn’t interested in his customers at all) told my boyfriend that the burgers we ordered each take about 5 minutes to cook. I’m just curious shouldn’t that be something they tell you over the intercom after you order them??? When we order something somewhere else they tell us if it’s going to be a few extra minutes!!!
After thinking about this, how is it that they take 5 minutes each to cook and somehow they can only make 1 hamburger at a time. Isn’t that why most fast food restaurants have large industrial cook tops??? I’m not sure why this manager thought that his argument was valid, but to be perfectly honest I’m not sure that we’ll ever visit another Burger King again, and I know we will NEVER USE THIS ONE AGAIN!!!!
Yeah that is a Joke!!! I have gone to the Burger King near me (Davison Rd, Burton, MI) Numerous Times, and they don’t have what I want. Like today at 10:00am I ordered 3 Breakfast Bowls, they told me they had only 2, and I would have to get something else. About a month ago I ordered 4 Breakfast bowls. They acted disgusted and proceeded to tell the customers behind me that they would have to wait on they’re orders because the car ahead of the ordered 4 bowls. My Wife & I have visited numerous Burger Kings, and they have told her that Company Policy was you could get a Whopper anytime during they day, even at opening.
Well the one day at this one I ordered a Whopper at 9:55am, and they proceeded to tell me that they don’t start serving Burgers till 10:00am. By the time I got to the window to pay, it was 10:02am so I asked again if I could that Whopper. Again withe the disgusted looks & head shaking!!!
Ok, I have a few complaints about this BK. It is brand new, just completely rebuilt. The first crappy move they made was demolishing the A1 Steakhouse burger. Second the are now eliminating the Breakfast Bowl. My two favorite things on the menu. So last week I ordered a cup of coffee, large i believe. Either way I got my food and Joe, went home just a mile up the road. As soon as I got home I opened my coffee to add some sugar and the stuff was cold. Literally ice cold. Not warm, not even cool. ICE FREAKIN COLD! And just 4 days ago I stopped with my kids after picking them up from school. O ordered 3 medium fries and a large coke.
The coke was diet. Not marked on the lid. It was hot out and I was dying of thirst. As driving down the road I drank a good bit of it before realizing it was diet. This is a huge huge problem for me. I am highly allergic to saccharin which is used in Diet Coke to extend shelf life. Almost immediately my body rejected it and I started to get light headed and shake. I came within about 2 inches of colliding head on with on coming traffic. My disorientation and trembling body caused me to nearly lose control.
I made it to a gas station where I bought a bottle of water and was ok after about 20 minutes. I was so pissed I wanted to go back over there but knowing my temper I resisted. My kids for horrified for me, as was I. Imagine the headlines… Man dies from BK screw up. Even though this Burger King is less than a mile from my house and I pass it several times a day. I now drive the 7 miles to McDonalds. BK can kiss my grits.
Poor Manager, she was cursing at her employee at the counter, dropped the F bomb a couple of times during her battery of insults directed at a new employee. How do you allow her to remain in a management position after a few other customers complained as well. No quality of leadership there. I wont ever go back to burger king. I have been in mgt. all of my employed life, I have never berated an employee in this manner. Very sad that Bk does’nt think more of the quality in thier mgt team. Burger King location, Springfield, Ga. just over the 21 bypass.
I went to Burger King here in Houston,Tx on Veterans Memorial and Beltway 8 and I sat at the actual window for 15 minutes while the cashier took five more orders behind me. Finally I placed my order at the window. While waiting I asked for a supervisor to report the negative attitude from the cashier and the poor service that was givin. The supervisor came to the window saying she don’t have time to find out what I want because she had othe customer’s and if I could give her my receit she could write down the area manager phone number.The problem with that was I never got a receit from the cashier in the first place.
I stayed at the window waiting on a reciet and the supervisor came back to the window saying she is going to call the police if I did not leave. With that being said I parked and went inside to get my money back the supervisor was constantly being rude, she returned the money back still no receit. I asked for the receit again for my records, and she told me the receit was her copy. I helped myself with the receit and left the store. My experience there was horrible will never go back there agan. For the record there are people in America that has great customer service and can’t get jobs,but the people that can’t speak english do. What’s wrong with that picture?
I was at the Greenwood and Jewella location in Shreveport, LA on 11/04/2011 and the entire restaurant had an awful smell. The floors were nasty as if a mop was allowed in the store. One of your drink machines was broken, but the drain tray was filthy with old juice stains and straw wrappers lying inside it. A simple bucket of hot water would have easily fixed the problem. The manager of the facility was not professional at all wearing his shirt and sagging. Some employees were talking on their cell phone instead of assisting customers. I personally was not one of the victims but the feeling is mutual.
I work at the Calumet Gas Plant which is located maybe two minutes from your restaurant and a lot of employees like to go to this location for lunch. You also have a College Bowl Game that will be played in the area around January which will draw a large crowd. The individuals that work at this location is in the process of ruining your companies name. I would hate to have to travel an extra 10 minutes to go to the location on Mansfield Road just to enjoy your 2 for $3.00 Whopper special.
I just came home from taking my child to the ER because the Manager told her that she needed proof of her sickness. This would not of been a problem but the Manager did not use professional tactics towards my child. She ordered her to do this or else be fired. Is this a normal tactic for BK? My child has been working for your company for the last 7 months while purseing a full time college career which now will be Business. My child has now made a choice not to work for your co. You have a high turnover rate at her store.I was the one who told her not to work at BK because they treat their wrks. like cattle.The store is in Orange Park, Fl on wells rd. The manager is Janice and from I know is she is new.
The manager at Burger King store number 10739 in Bossier City, La. should be fired. Her name and her bad behavior happened today November 5, 2011. She admitted to me she called my wife a “Fat Bitch” when we were going into IHOP to eat, today. After we finished eating at IHOP, I confronted her about this and she refused to apologize and said my wife called her a “Bitch” first. I asked her full name and she said “None of your business” I then told her “You haven’t heard the last of me!” Her response in front of her own customers was “F#$%k You!!” and threatened to call police. The Bossier City District-Manager will receive an official complaint from us Monday.
We arrived at Butger King drive up window-Gallup New Mexico. As we waited to be helped, it appeared no one seemed to be manning this window. We waited 3 minutes and still no one answered. We began to drive forward to the first window and it appeared with employee there as well and we had a car waiting there as well. We looked behind us and another car appeared to the drive window, we then saw an employee at the second drive up window take their order. Still waiting for the car in front of us to drive forward. They then drove up to the second window.
It took about 5 minutes Each for the two cars in front of us to receive their orders. We waited to long to even make an order once we had the chance to get out of the drive up area we left and went down the street MCDONALD and recived prompt attention.
I pulled into the drive thru this evening at my local Burger King here in Whiting,Indiana which my husband ALWAYS tells me not to go to by the way,Anyway,I had coupons that came in the leaflets so I did it anyway.I was sorta rushed so I took the Drive Thru and placed my order for my “buy one chicken tendercrisp get one free” and 2 tacos and a value chicken sandwich.The 2 Tendercrisps were for my husband.After waiting for 8 minutes and watching the gentleman working “with his pants hanging off” and walking like he was on break or that he just didn’t want to be there,I was LIVID.
After the 8 minute disappointment of waiting and looking at this workers drawers,I received my food.The female handed it to me and said “have a nice day”.I stated rudely,Not now that my husband is late for work!I came home,handed my husband his tendercrisps and he ate one immediately while I hurriedly ate the tacos.While driving to work my husband exclaimed “I AM GETTING A TERRIBLE STOMACH ACHE”.I brushed it off and said that he ate too fast.I had taken MY value Chicken sandwich along to drive him to work so I could eat it as we were plenty rushed for time.
I finally dug into the bag and took a bite of MY chicken value sandwich and literally SPIT IT OUT…it tasted like SOUR MILK…I now knew we had a problem.It is aprx half hour later and I just tried to call CORPORATE HEADQUARTERS AND CONSUMER SERVICES…”THERE CLOSED”…
Who do you report this to?Possible salmonella???I called the local Burger King and was PUT ON HOLD for the manager who never found time to come to the phone…Now I’m trying to warn BURGER KING that their chicken sandwiches are possibly poison and THERE’S NO AFTER HOURS NUMBER?This is not the first disappointment as there have been many and I’m getting the feeling that all of the HOOPLA that they want to hear our voice is just that,,,HOOPLA,,,,.They can keep their ROTTEN MAYONAISE AND EXPIRED CHICKEN.Just saying,WATCH WHAT YOU EAT,,,,LITERALLY AT BURGER KING…..
I got my husband to work on time and now I await the call that he’s gotta come home…That’s $40.00 hourly lost because he ate bad BURGER KING.Not to mention the potential HOSPITAL VISIT.I shpuld have taken his advice and never went there.I only did because their within blocks of my residence.I NEVER WILL AGAIN.SUBWAY,HERE WE COME,LOL…..
I have never had WORSE service at a Burger King than I did tonight. The Burger King I visited was 8093 San Miguel Canyon Road Salinas, CA 93907-1214 at 5:32pm. I started to place my order at the drive thru & was told to hold on & then slow down by the employee taking my order. Then I only got to the first item when the employee told me the amount due. I sat for a minute then informed the employee that I wasn’t done with my order yet. No apology for the error, but she had to start over with a new order because she had already sent my 1 item order to be cooked.
Then she proceeded to tell me over & over again to slow down as I placed the order 1 item at a time. When I told her that I was done with my order, she rattled off a price & I drove around to the window. When I pulled up to the window, the guy who was supposedly the manager quickly took our money & then started counting the cash in the drawer. He did this 3 times before he looked up at us & asked if he had given us our change yet. which he had not. Strike 1
He finally moved out of the way of the window & we received our food, which was incorrect & no receipt was given either. We handed the bag back & said that there were 3 hamburgers missing that we had ordered. We then explained to the person at the window what had taken place when we placed our order. The response we got was a shrug of their shoulders & told this is NOT what we had ordered. We handed the employee the piece of paper that we had written down what our family wanted & said that this is what we had ordered off of.
We were then told that the 3 hamburgers were not on any of the receipts (which we had yet to see because they weren’t on the bags we had) & we were then asked to pay for them. Strike 2 After we paid for them, they handed us a bag that had been sitting on the other side of the register. We can’t say for sure whether it was our freshly made missing 3 hamburgers or not because (again) there was no receipt on it.
We finally got the right food & asked to speak to the manager. The guy who had been counting the cash drawer came back to the window with a “yea what” attitude & we (again) explained what we had just spent the last 20 minutes dealing with. His response to us was, “You got what you wanted, right?” & he closed the window. Strike 3. We pulled away from the window at 6:12pm – 40 minutes after placing our 1 item order. By the time we got home, EVERYTHING was cold & the Oreo BK Sundae Shakes had melted down to just shakes.
The first line in your corporate responsibility is The better job we do at being responsible today, the better our business will be in the future. Well, that is apparently not very well understood at THIS Burger King. In that same paragraph it is written that We also know that it must be a way of thinking before it becomes a way of acting. I feel that the employees of this Burger King need to re-read your corporate responsibility statement & IF we were dealing with the manager tonight, he is a BAD example for his employees.
The last few lines in this same paragraph are That is why our approach is stakeholder-driven, focused on four key areas – Food, People, Environment and Corporate Governance. Well, after what I went through tonight, this Burger King has FAILED at the first two.
Burger king advertise a toy that they dont have in stock. Its not fare for us the parents that goes there with our kids to order them the kids meal just to get the toys that they see on the showcase. It is so disappointed that when they open their bag they see another toy. My boy started crying went to ask them for the toy they have in the show case which it was sponge bob. They say that doesnt start now it start next week. Don’t but something that you are not ready to give out. Very disappointed with the company. Never again. Going to McDonald to take my boys to eat.
After leaving my Hunting Club with my family we stop at Burger King to eat. This was the third time stopping in one month at this location.We ordered 4 value meals and a girls happy meal. The order was placed at 12:43pm and in front of me was a truck pulled up waiting for them to bring it to them in the front. There was also a car waiting in parking, also for there order. After paying for it the lady told me to pull up. I told her there is nobody behind me so im gonna wait here by the PICK UP WINDOW!! She told me i have to pull up cause she is on a timer to get people threw the PICK UP WINDOW fast.
After i pulled up she takes the order with the people behind me. She told him to go park in parking lot and she will bring it to him.It took 20 minutes for us to get our order. While waiting we notice that there was only one person eating inside.They didn’t care if they had to bring your food threw a waiting room with people. Just as long as it looks like they served you fast. My family loves Burger King and this was the third time this place did this but this one was the worst. After leaving and getting back on the hwy,we notice sandwiches that didnt have cheese.
One with no lettuce. And mine had one piece of lettuce with two tomatoes stacked on top it self and enough onions on a no onion sandwich for 4 more sandwiches. It suppose to be “have it your way”!! Sorry to all managers,”I’ll NEVER pull up again at a PICK UP WINDOW!!! I might get my fast service after all.I never had to pull up at a McDonald window!!!!
I was traveling through Virginia from Atlanta on 10/24. My parents and I stopped for dinner at Burger King store #07865 6406 Dann Bell Lane, Thornburg, VA 22565 at 5:30pm. No one was in restaurant. When we walked in, a man was leaning on counter talking with the guy that took my parents order. Later I believed he was manager on duty. He never moved a muscle from leaning on counter, from the customer side. I ordered a whopper w/cheese, no tomato, heavy pickle from a young girl. I got it in 2 minutes flat. I started to eat after sitting in lounge area.
After my parents received their order, the entire BK staff, the black guy leaning, the albino, the young latin girl and older black woman and one other all came out to lobby area right behind us and started a personal conversation, Shit this, shit that, hell this and f**K that. Just like no one was in restaurant. The latino girl was not sitting with them, but sitting at another table in front of us. My Burger King whopper was the worst I’ve ever eatten. Cheese was not melted, cause meat was barely warm, no extra pickles besides the 2 it comes with and you could tell tomato had just been taken off.
Lettuce was on 1 side of sandwich and pickles on other. Moms sandwich made her sick and their language made her very uncomfortable. Fries were hot, probably because they were eating on them. I didn’t get to do the survey in time of the deadline to complain, which really sucks on BK’s part. I have to call corp. to complain because they don’t care unless it happens withing 48 hours. Oh, by the way, I suppose the better prepared food went out the front door to the mini van that pulled up to front door and had curb service delivered to them. I suppose a realtive and stolen food. This location SUCKS!!
On Oct.29th my husband and I visited Burger King #12323 located at 81 SE. Wyoming Blvd in Casper, Wyoming. We went through the DT and ordered a chicken tendercrisp large value meal and a Bk big fish and large fry. When we get to the window and pay the employee proceeds to let us know the chicken sand. is gonna be a minute or two so we needed to pull around and park, they would bring it out asap. So as we sit there and wait we notice we placed our order at 12:22 and it was now 12:37 and no food yet. I waited a few more minutes and was getting very mad. I took the receipt and went inside.
The DT had 3 cars in it and there was 2 customers at the front so I waited my turn hoping I would see my food be taken outside. Well that didn’t happen. I get to the counter and ask for a manager. The gal tells me he is busy at the DT window. I show her my receipt, tell her we have been waiting over 20 minutes for our order and I want a refund. So she yells out “customer complaint” to the manager and he ignores her. Another gal bagging orders asks what number is the order and starts bringing my food to me.
The Gal on the front counter says “she wants a refund” and the other lady grabs the bag back and tosses it aside. Brings back a key she got from the general manager, refunds my money and slams it on the counter. I asked for my food to go along with the refund…only right after I continued to wait. I get back to the car and the order is wrong! Ok so I got a refund, no big deal and a free meal out of it. Good thing I did ask for both otherwise I would have had to go back in to get the right food!…I called the store when I got home and talked to the general manager, the same person who took our order, and he tells me that I was not entitled to the refund and the food.
That they were just too busy to get the food brought out and what did I want him to do about it? I asked for the name of the owners and he refused to give me any info. “Charlie” said “I don’t know who you are and I refuse to give that info out in fear that you might do something bad to them”…REALLY!!!??? This is not how you treat your customers!! BAD BAD SERVICE!! Your customers are the ones that make your store successful!!! Without them you have NOTHING!!! Mistakes happen, but you ALWAYS make it right in every way you can NO MATTER WHAT!!
Little does “Charlie” know, I called one of the other stores here in town and the manager there took all my info down, apologized for something that was not her fault, and gave me the info on the owners that I asked for. I applaud “Spring” for being a good manager and listening to a complaint that wasn’t hers to begin with. To bad other managers can’t be like her!!
Since it opened a couple of years ago as a 24 hour BK, I would get good service and food and the BK at 28644 Sw 137 Av in Homestead, Florida. Since I am a Musician, it was convenient after midnight, 2 to 3 times a week. However, the past two months has been a major disappointment. It’s either no food, no power, cash registers down, computer down or something else. What happened? I hate Wendy’s… don’t make me go there…my husband and I have been going to your burger king located at 28644 SW 137th Avenue in Homestead since it opened at least 3 times a week.
Over the last two months it has been really bad. We usually go between 2 and 4 am, my husband is a musican and we stop by on ur way home. You advertise to be opened 24 hours, however lately we cannot order, your computers are down, you are out of fries, no sodas, sorry no cones as you advertise we can get with a meal, sorry we can not serve you….. I am very disappointed, we really like Burger King, when you opened, service ws great, now it is not…… I truly hope you do read this and try to do something…
I stopped in burger king In Saluda S.C we ordered but what we order we didnt get so we ordered the other sandwiches while we were waiting for the other food the same girl that took our order pick up our order and threw it in the garbage we were there over an hour . waing because they didnt know what they were doing. it took a long time for someone to come up and take orders again this was an unorganized work force .and a sorry one i will promise one thing i want buy nothing from that store ever and its up in the air about any of your stores since seen alot of the complaints against burger king ??
depends on how and what you all do to get this mess solved ????i use to be a waitress for years and i never seen anything like that mainly when you were not even bussy on Saturday Oct/22/2011 around 3or 4 pm we got our money back and left !!!!! just no excuse in the world for this poor excuse for your help !!!!!
I went to Burger King in Rio Grande NJ on Oct. 17, 2011 at 2:00 PM. I was at the drive through. I ordered 3 side salads. I was told that they only had one left. I told her that I would take the one and I also wanted 2 Garden Salads. I was told that they only had one of them also. So I ordered just the two of them. When I pulled around to pay I had to wait for about 5 minutes for them to bring me my salad. I thought just by chance that they were making me the other salad’s that I requested but I was wrong. It actually took them that long to get me two salads. The car behind me ordered coffee and was told they were out of coffee and it would take about 15 minutes to make.
He said never mind and ordered a coke he was told they were all out of cokes. He then asked what they did have and the girl had to let him know of 3 choices he could choose from. He ordered a sandwich which contained of mushroom and was told that they were all out of mushrooms. The manager then told the girl at the window that she told her earlier that day that they were out of mushrooms. The two of them were yelling back and forth at each other in front of customers that is very unprofessional. They need to get there act together. We use to have another burger king about 6 miles up the road and they closed up.
They should have kept that one open and closed up this one. I will never ever go back to this burger king again. McDonalds here I come. At least they have better customer service and when they are out of salads they are willing to make one, which only takes a few minutes. Way to go BK you suck.
I went to the burger king in lady lake, fl tonight. First thing I see when I walkedin was a messy and dirty dinning room. The manager (natalie) looked like she just crawled out of bed. Look like she had two open wounds on her left arm. A friend that was there with me said it could have been a tattoo. If it was a tattoo, it should have been covered up. Then as we ordered our meals, it was like talking to a robot. For a manager to be on the front counter. But as I said, not very friendly. She noticed a burning smell Natlie walked in the back to take care of it and find out what was burning. When another employee came up to the front I ordered a Double Stacker without chesse.
Both my friend’s order and mine came up so we grabbed it and went to sit down. My Double Stacker had chesse on it. My friend’s onion rings were cold, and her fish sticks could be used as hockey pucks. Now we know what the burning smell was. So, I bring my sandwich back up to the counter and speak with Natalie. I tell her I make sure that I can’t have cheese because I am allergic to it. My friend’s and two other customer’s said they heard me ask for it with no cheese. Natalie did replace the sandwich about 20 minutes later.
Also when I was at the counter there was an older couple, that had ordered a cup of coffee.
I saw Natalie explain how to brew a pot of coffee. which did no good, because Natalie had to go over and make it herself. I can understand have to make a new pot of coffee, but what i couldn’t understand was the way she(natalie) was talking to the older couple. Natalie asked them what they were waiting for and told then that she had to make a new pot, but the man didn’t hear her(remember old man in the old age center of florida), she turned and looked at and said she had to brew another pot like he was 2 years old. And then not so politely told them that they could go sit down and she would bring it out to them. The older couple was so upset over that, they didn’t even wait to get there coffee. Just walked out.
Customer Service was and always is number 1 in the fast food industry. I know for a fact that I will not go back there again. And, I would even venture to say that the older couple will not go back there. And, this is coming from a former emloyee of yours.
I went to BK w/granddaughter to get dinner and free Sundae(free coupon). I needed to buy a “value meal” to get the free sundae. There was nothing on the overhead menu that said “value meal” so I asked the cashier where it was. He pointed to to the sign that said “value menu” so I placed my order from that. 2 orders of tenders and 1 onion ring, gave him my coupon for free sundae. He could not get the free sundae price to be subtracted from total. I think a manager (red shirt) came over to help and could not do it either. She finally said I had to buy a “value meal” in order to get the free sundae. So instead of letting me reorder from the “value meal” menu she just handed back my coupon and said I could use it next time.
So I paid for the food and sundae, threw coupon away and left. The tenders and onion rings were cold sundae was strawberry, not caramel that I had ordered. Now I know why I never go to BK. As I was waiting for my food a lady came in complaining that her order was wrong. Bad food bad service.
Hi, my husband I went to the Burger King in Ocala Florida. There was only one other car ahead of us in drive-thru. So, when we got up to the mirocphone we sat there and sat there. It,wasnt until my husband said “hello excuse ” (and my husband wasnt rude)then we got an employee to answer us. But, she did even greet us. All, she said to us was to us was “go ahead” and nothing else. Now, I have been working with the public since I was 16. I could never ever speak to a customer the way this young girl did. And, the one thing that you ALWAYS do is greet a customer.
We, got to the Burger King at 8:05/our order number was 25/ an this happened on October 2,2011. At, the Burger King store # 6095/the address is 2900 S.E. 36th Ave Ocala Fl 34471 Someone needs to speak to this young lady about her customer service skills or lack there of!!! We, just wanted this brought to your attention. Thank you very much
Kim and Tom Land.
I was attending a business conference the week of 09/25/2011 in Elizabethtown,Pa. On the evening of said day,I stopped at Burger King and ordered a California Hamburger without cheese, french fries and a beverage and was served a California Hamburger with cheese. I have severe allergies to cheese and requested my order be corrected. The response was quite loud “it only comes with cheese…can’you read”. The response was so unprofessional and uncalled for the Manager, Tracy, came to my aid and refunded my money. Tracy tried to reason with this employee to no avail as I was leaving.
This happened a week earlier through the drive through and I wasn’t aware until I returned to the Holiday Express and losing the money I purchased the meal with. I don’t think I’ll be returning to Burger King for anything after that treatment…thank goodness you have an employee such as Tracy.
We called in to your Pease Pottage outlet at 0926. The “service” was apalling,the two behind the counter one called Ryan Norris, the other,wearing a rather sad looking grey T Shirt, were most incompetent and it was very hard to make them understand our order.I was asked three times what sort of burger I wanted until,finally,I got through to him my request. I also asked for a small coffee only to be told that I would have to wait for the machine to fire up.I would have thought that by 0926 in the morning all should be up and running.
I then asked for tea instead but was told the same,so I had to settle for some wretched cold drink.I finally got my “meal”, got to the table only to be disappointed further as the fries were cold.This is the second time it has happened as we called in approx.a year ago on our way to London and the service was the same.I thought that, after a year, things would improve but I was wrong.My brother was with me and his experience was the same.He ordered a Whopper and large fries,got to the table,opened the bag and they had forgotten the Whopper.Crass!
Also,the prices were steep too. £2.19 for fries,£6.29 for Whopper and £3.24 for a little Cheeseburger is over the top.Then,at the bottom of the receipt, it tells me that “The Value Meal Savings” were £2.18. which means that the gross would have been £11.71.All for a Whopper,fries,regular Cheese burger and cold drink. Are the prices loaded for the position of the site,i.e. near the motorway thereby you have a captive trade as I’ve never paid these prices at other outlets?
My receipt number was #8020 and the outlet number is 10106. We were definitely not impressed and there was no one to complain to at the time,hence this letter of complaint. I’ve added a copy of our receipts for your perusal and proof of our visit.We will,in future,unless you can assure us that things will change,use McDonalds,as in the past we’ve always had good service,hot food and reasonable prices.
I went to the Burger King off 820 and N. Beach St. I ordered the #11: BK Double Stacker Meal(Medium). when I rushed back to school, which was less than a few miles I opened the burger wrapper and realized I couldn’t see the meat or the bacon. The buns dwarfed the two meat patties and I had one bacon slice bent in half to look like two slices. The cheese was also cut in half to fit the meat patties. They look like kids meal meat patties. I also got watered down sprite and my fries were half full. I was thinking they fell out in the bag, but I was sadly mistaken.
I took a picture but I don’t know what to do with it. Imagine the length of a ketchup packet and that’s the diameter of the meat patties.
I stopped at Burger king store number 12033 located on 1670 Eastchase Prky, Fort Worth, TX, 761112 phone number 817-226-1447 to have a Dinner with my Fiancee at 9:33pm on Sept/15/2011 soon I got to the door that was locked, there was customers inside eating but doors was locked, I knocked but nobody came to attend us, so I got back into my car me and my Fiancee, and went to drive through once we got to place our order ANOTHER SURPRISE. We had a coupon for to complete our order and enjoy our meal when they said we couldn’t use that coupon.
When we start to complain about they closed earlier and we were allowed to use the coupon they said they closed earlier because they manager Mr Gabriel said so. Also he said not to accept the coupon because were two coupon and we were driving one car, so then I asked to talk to the manager he came abusive and rude saying that he didn’t have time to argue with us and also asked us to live from the window.
So I asked them to give the store number and the manager name suddenly Mr David came from behind his manager and verbal abusing closed the drive through window locking my arm between the two parts and started pushing my arm out so he could close completely and tell me to leave. So now is this the type of customer service Burger King train they stuff to do?
Please I would like to have some feedback on this Employees attitude.
Burger King Janesville WI, Mistakes and pissed off customers on every order. I was there on a day when my order took 20 minutes, the employees were fighting with each other complaining how much they hated their jobs. Every customer had a mistake. Our order they left out the cheese on a cheeseburger. Drive-through customers had to come back to get the right order. The restaurant was filthy and had flies. Another customer had to wait ten minutes for coffee. There were no napkins anywhere in the restaurant. This was a nightmare and surprisingly typical of other visits to Burger King locations, like the one that went out of business by my work.
When nobody wants to come back, the King becomes a distant and horrible memory that nobody wants to remember.
Why is the Sheppard AFB BK the slowest I have ever seen. The drive through is rarely open. The service is very slow and I have yet to see more the 3 people working there. I had to walk I with two toddlers to order their meal because as I said the drive through wad closed. No biggie needed the exercise. But I placed my order at 635 pm (according to the receipt) an they it took them 23 min just to get me 2 hamburger kids meals. The total number of people in the BK ordering food was 3 both of them ordered on meal each and I was the third.
I had orderd through the drive thru at BurgerKing, at the Port Orange, FL location. I had ordered two number sevens (clasic chicken with cheese)The Bill turned out to be $5 less then what the original price should have been so I asked the employee why the price was so cheap. Come to find out I had recieved two spicy chicken sandwhichs’ with cheese instead. I Kindly asked the employee to exchange the Two wrong sandwhich’s for the two correct ones. he did not charge me the diference for the two sandwhich’s. As I arrived home and checked to see if the order was correct.
Their was no cheese on either sandwhich, and I had noticed their was a large amount of saliva on one of the sandwiches. I will Never Return to that location again. I am severly disgusted and I would appreciate it if one of your associates would take care of this.
I have been to BK 3 times in the last 2 months. Figued after the first time or 2, it was just a fluke, and would get better NOT!!! The first 2 times were fairly late evening, no one in the store, and the order took inordinately long — like someone was out back slaughtering the beef. Today my son cleaned a table for us, and afterward I asked the manager to clean the soda station (completely fouled with spilled sodas and straws and sloppy ketchup–ick). Also every table in the place needed cleaning. No one in their right mind would want to eat in this place. Unfortunately for you people, this is not at all what patrons want to see, or how they expect to get served in a FAST FOOD place.
Next door at McDonalds, they have it down pat. Take note.
I stopped at the store at 6240 highway 287 in Arlington Texas today Sept 3–about 12 noon. I only had a couple of bucks in my pocket so I thought I would order the bk single stacker off the value menu. I went thru the drive thru and picked up my food–opened it and took a bite and it was COLD. I turned around and went thru the drive thru again and told them my food was cold and wanted a replacement burger–the person on the other end didn’t undersstand and said that will be 1.08–got to the window and told the young man my problem so he just replaced the cold burger. I left and took a bite of the replacement burger and It was not only COLD it tasted old.
I was afraid to eat it so I threw it away. The purpose for the complaint is to tell you that you have a store out here selling garbage and someone is going to get sick eating their food.
I don’t generally get up in a tizzy about the occassional foul up at a fast food place, it goes with the territory so to speak. However, if Burger King is trying to get more business, it appears they may be taking one step forward and two back. My wife and I are senior citizens, and we like to find a coupon or bargain as much or more than most. We got a coupon booklet from BURGER KING in the mail today, and were excited to see a new “california whopper” and the coupon for buy one get one free made it even more appealing. We had pretty much quit our local BK as they were slow, and often got the order wrong, but thought – hey they need the business – lets try again.
So I go and order 2 California Whoppers, a BK Single Stacker, and a fry (after a fair wait in line). By the time I get to the window my son calls to say he wants one also. I had handed the girl my debit card and the coupon and she had gone off to who knows where. I waited there at the first window for a good 5 minutes then she returns and says the coupon is for whoppers only – not California Whoppers. I explained that it was on an advert for California Whoppers, and showed her the picture on the back of the coupon… no. Did I still want the two California Whoppers ? Yes.. actually now I need three of them. Ok..
I gave her my card again and she gave it back to me and walked off again. I assumed we were done and pulled up to the food window. A minute or two later she came with a ticket for me to sign. Shortly after, the girl working the drive thru window handed me the order. I quickly checked it and found only two of the green boxes that said CALIFORNIA WHOPPER. I mentioned this to her, and she said my ticket only shows 2. I said check with the fellow in the black shirt – on order #97 they had a change. (I had heard him shout that out when I added the 3rd sandwich). 8 minutes and lots of hunting around and they “found” the 3rd sandwich.. sitting on the counter near the girl all along.
The girl had pulled my copy of the reciept from the bag to go looking – but did not put it or any other updated receipt on the bag. When I got home with the sandwiches I found no receipt – and instead of the single BK stacker I had a whopper with cheese and a standard whopper – and of course the 3 California Whoppers. I called to see if I could find out more about what happened – but got a generic cheap telephone answering machine message “theres no one here to answer you call” and click.
I ate the sandwich – which was advertised to have Swiss cheese, guacamole, bacon on a whopper.. none of them had the Swiss or any cheese. and the two my wife and I had had only one strip of bacon – covering only half the sandwich. The guacamole was applied more like a person would apply butter to bread with a knife.. a thin layer on most of the sandwich and a dab or two that was thicker. You could taste it – but it was pushing credibility to say it was more than 2 teaspoons total.
If you are having trouble staying afloat BK, it would make sense to deliver something close to the picture when you serve it – taking half the bacon, half or more of the guacamole, and all of the cheese off may impact profits a bit initially but the lack of return business and no way to send an email complaint to either the store or corporate does not bode well for those who expect to have it their way or at least be able to complain if not. Sending a coupon book advertising 30 plus dollars of savings and free items does no good if you can’t use it.
And if I find that I got charged for two whoppers that I did not order… well thats really pushing the limits of understanding. I have taught classes on customer support matters and I always tell folks that in a market where you sell the same things as the other competitors – what makes you stand out is how you handle mistakes. Burger King Hobbs NM left me with some serious worries about how long they can stay open. I will think seriously twice before pulling in there again – and we have been here over 30 years.
Me and my kids were outside shopping and the kids said they were hungry and I asked the kids where they want to go and they said Burger King at 20430 Germantown Road, Germantown, MD 20874 and we went there and the cashier had an adittude (like she didn’t want to work.) and we ordered food (chicken tenders, four mini burgers and two larger fries.) And we took the food home and we only saw the burgers and the fries without the chicken tenders and I had to drive back to Burger King and I explain to the cashier that I’m missing the chicken tenders and she just gave me the chicken tenders without saying anything I will never ever go to take my kids to that Burger King again.
Kelly M.Less than a minute ago. I saw the add for the California Whopper and was so excited to try it. I live in Downtown and there are very few Burger Kings close to me. I found one on Lemmon Ave. store # 542 and couldn’t wait to try one. Well I went to try one. When I got there I asked about the price for just the burgers, no one knew. They had to go ask someone? After finally getting the price, I ordered two! I thought this will be so good! I get home and not only was there no guacamole on either of them, but they put so much mayonnaise on them we couldn’t eat them. We were charged for the Cali Whopper and got mayonnaise and lettuce sandwiches!
I tried to call and no one would answer the phone. My next avenue was to contact you all, this was no easy feat! I don’t think I should have to drive all the way back over there seeing how gas is $ 4.00 + a gallon these days! So much for ” Have it your way” huh! I think you should change it to “Take it like you get it! & we’ll charge you for whatever we want sucker!” I will NEVER eat there again! I will go to McDonalds, Wendys, or even the local roach coach! They probably have better service & food! VERY VERY disappointed!
I have always said if you will not eat the food yourself then don’t serve it to your customers. Burger King has a habit of serving bad food the sandwich itself or the toppings just doesn’t work. In the 70’s they were probably the best burger place to go now I see why they are closing them down. Extruded fries, thin burger meat, plastic like onions with skins, no lettuce on the sandwich, ground onion rings, many different sandwiches that no one would order. Think about the KISS theory get back to keeping it simple and forget the stupid king and all the silly food selections nobody wants..
I went to the Burger King on Austin Bluffs in Colorado Springs tonight and tried to place and order. I told the girl 2 mini burgers and 2 mini chicken sandwiches. She rudely tells me that “you can’t do that”. (no explanation that they come in packs and they can not be seperated or anything) I repeated my order more clearly 2 8 packs of hamburgers and 2 8 packs of chicken sandwiches. She does not repeat the order back but the screen is showing only one order of each. When I try to tell her that I want 2 orders of each I hear nothing on her end to indicate that she has heard me or that she is changing my order. The screen remains the same.
My daughter in the car calls out that the customer service sucks. She tells me that she will not take my order “good bye”! I have had multiple problems with this particular location and never seem to get any satisfaction. Its a shame because this location is closest to my house. Burger King did not get my money tonight Taco Bell did. Their customer service is always impecable! The employees are glad to have a job as opposed to Burger King where we are just interuptions to their day.
I made a purchase of 3 dbl.cheeseburgers, 1 small coffee and a 4 pc.tenders. that order came to 5.87 plus 47 cents tax. They did not give me the coffee so I went back to exchange the item I did not receive for another dbl cheeseburger. BK charged me .39 cents as the tax would have made the item 1.39 cents. I asked them why they were taxing me .39 cents when they never refunded the tax they put on the coffee.They told mre that the coffee had no tax. I told them that the burgers were 3.87 cents, the coffee was 1.00 the tenders were 1.00. the subtotal came to 5.87.The tax was .47 cents and that all items were taxed according toPa. law of 8%.
Devlyn and Jessica, the person who snatched the receipt from my hand did not refund the tax I had already paid, were sarcastic and rude in dealing with my situation and furthermore stated”Go ahead call the corporate office, I will give you the number. They are always rude here and inadequately staff.The icee machine as usual was not working. They have lost me as a customer.
First off, No receipt through the drive thru. I ordered the number 6 breakfast. Potatoes were barely warm, so I skipped them. The bottom half of the english muffin was as hard as a rock. I mean it. It was so hard I would have broken a tooth. I turned around and went back. I walked in and nobody was working the counter. After a minute I asked for help. A male employee with a black eye comes out and I tell him my story. He blandly asks if I want another one, no interest no care at all. At this point I cut my losses and ask for my money back. Without a word he tosses the food in a garbage can, gives my money back and walks away. That was awful.
6767 N.E. 84th Street
Vancouver, WA 98665-0000
The award goes to the Burger King on route 219 in Ellicotville NY. I am used to high traffic washrooms at rest stops along the interstate but never have i entered a washroom in a burger king that was so disgusting i was afraid to buy food there. The stench upon entering was overpower (and it wasn’t from a previous customer) They must be on a septic system that is overdue for empyting and have no water in the drain trap. the floors and walls were sticky with grime. It reminded me of the filthy bathroom used in the movie SAW. I didn’t even want to touch the taps to wash my own hands.
I did not purchase food in fear they might have the same standard of hygene for food preparation. If someone from head office is reading this-you need to get down there and rectify the problem ASAP !!!!!!!!!!!!!!!!!!!!!!!
Burger King located @ 2626 S 108th, West Allis, WI. I went to the above location after 8am and found the doors were locked. I then went to the drive-thru, and was informed it would be another 30 minutes before they would open. I then mentioned that the hours on the front door showed 6am as opening time. The response was “we won’t open for another 30 mins”. When I asked what the problem was, I was told “sir, I don’t have to explain anything to you.” Please be assured that this creates doubt of ever returning to Burger King. Your reply would be appreciated.
Me and my daughter went to the Burger King in Springfield, GA on Hwy 21. We decided to go inside to order since the drive thru was backed up. While standing in line a gentleman came in the lobby with an item in his hand and stated that it was the wrong order. He ordered four little burgers but received four chicken sandwiches. The girl behind the counter reached into a bag that was apparently for another customer at the drive thru window. She handed the gentleman in the lobby food from the bag and placed the food he brought back inside in the bag and handed the bag to the folks in the drive thru.
To top that off, the gentleman left and returned a minute or so later to state that his food was still chicken and not burgers. This time a guy behind the counter took the food from the gentleman and placed it on the warming racks and instructed another employee to fix four small burgers. We sat in the dining room to eat and the guy behind the counter never threw away the food the gentleman had brought back in.
love BG when i buy out its the one ,always use the coupons .but today I was told it was no good)but it has 2/25/18 and when I told them that I WAS it was over,and did i want something else or i could get the 2 whoppers for 6 dollors . and what i got was 2 of the dryest burgers i ever ate,i have ever eat,im 65 yrs,old and been eating BG all my life.hell i turned my wife from micky-ds' TO BG .I just hope this is a one time deal
I don’t even want to give ONE STAR. The Burger King located at I-30 and Cooper St, Arlington, Tx, has the worst customer service I have EVER experienced in my 37 years living in Arlington. Not only were we waiting in the driver-thru line for over 10 mins, we encountered the rudest customer service ever by the young lady working the window. Told me to “ hold on a second” and then came back 4 mins later and asked me what do I want. Not, sorry for the long wait or anything remotely apologetic about having me wait 4 mins, but for her to rudely ask me “what do I want”. Wow, and when I expressed that she should show some kind of explanation to the delay she told ME I didn’t need to talk to her like that?? Like what?? Why are you taking 4 mins to ask me for my order in a DRIVE THRU??? Needless to say, because of the dynamic drive-thru at this location, I couldn’t even get my vehicle out of this mayhem and foolishness because I was sandwiched in between other cars all stuck in their mess of failure to provide ANY customer service to any of us.
When I asked to speak with the manager.....she somehow discovers she can’t speak any ENGLISH and looks so disheveled and confused she probably wasn’t even the manager. NO ONE had on name tags therefore, I cannot provide any names. I was attempting to eat there on 1/27/2018 @ 8:40 pm, it shouldn’t be hard to pinpoint whom may have been working there at that time.
I will choose to give my business to other establishments and have no future need or want for that matter to ever attempt to purchase from ANY Burger King establishment ever again.
Why do the print ads and the TV commercials show a Burger that you do NOT get. The cheese burger special shows the hb patty bigger then the bun, in truth it is much smaller. That is true of all their burgers, they are not the only company that does that. Wendys, McD et all all misrepresent
the food they sell.
Looks like false deceptive ad. to mee
I drove into Burger King's drive-thru on 1/17/18 @ 8:15 p.m. at 9427 Colerain Ave. Cincinnati, Ohio 45251. I ordered a Garden side salad with an extra ranch dressing. The girl said 1.79, pull to the window. The order board had 1.59 for a side salad and I was like I was not paying 20 cents for an extra pack of dressing. When I pulled to the window I asked the cashier how much was the salad and she said 1.79? I said the menu board says 1.59 for the salad and she said she would ask her manager. He came to the window and I told him the price of the Garden side salad was 1.59 and you all are charging me 1.79. He said well I can't change it and can't do anything about it. I said well I will go to McDonald's. They honor their prices and they have better salads. The manager said something smart and I pulled. I was going to pull back around to the window and ask for his name and badge number because I was going to file a complaint. It was too crowded when I pulled back around towards the drive thru and too cold to go into the restaurant. I was so angry when I pulled off That I went home without getting anything and ate what was in the house which saved me 1.79. That Burger King has always had rude managers and worker's employed there. I know it has been over 3 years since I've been there and I see why different employees, still rude.
New sausage biscuit for 79 cents is the worst I have ever had. Buscuit was hard... stale.... inedible... bought 3 . Trashes 3 . Will never buy again.........
I entered the Gloucester, VA store on Wednesday afternoon, December 13 and went to the restroom before ordering. Someone entered the other stall, used the facilities and came out of stall a second ahead of me. I noticed the person exited without washing their hands and this person was an associate of Burger King. I washed my hands and when I came out and walked up to the counter to order that person was the cashier at the counter. I just spoke and left. I did not want any food at that point from there. Maybe, management needs to reiterate the importance of washing hands. Food safety is a serious issue.
Good morning, I just left the Burger King in perrine and I am very disgusted at how the Manager with the red hair was talking to the employees. I’ve seen and heard her do this more than once. I feel the way she carries herself as a manager she should not have a job with the company..... workers like her make employees and customers very uncomfortable.
I am very dissatisfied with my visit to my local burger King. After waiting a total of about 40 minutes our order was still wrong but my children were hungry. I spoke with management and requested a full or partial refund. He walked away from me and i assumed he would get back to me. They were so busy and I was so stressed that I want back to my table to be with my family. A full thirty minutes later I still had not had the issue resolved and they kept my receipt. I couldn't find any management to speak with before we left and I was so frustrated by the experience with my boyfriend and there children that we left. I don't plan to eat here anytime again soon but thing management should be investigated as well as efficiency and friendliness. I understand it's a job and it can be difficult .. since I've worked in the industry but this store is losing business. I watched six people walk out without ordering and saw many dissatisfied customers. Karawood.firstname.lastname@example.org
Letter to Mr. Daniel Schwartz: . email@example.com
I visited your Burger King 12-01-17, on 127 4th Street Long Beach CA. Before I ordered I looked back in the kitchen and to my surprise the female chef had no gloves and was preparing food. I asked the man at the register, before I order could you ask the chef to put gloves on. He yelled in Spanish, "you need to put gloves on!” I did not hear the response. And he went about his business. I then asked for the manager. He said he was the manager, Ricardo. He said "The gloves will not arrive until tomorrow!” I took a lot of pick of the restaurant, the kitchen, the chef without gloves handling food and Ricardo the manager.
I left the premises without ordering and told other patrons that the chef is not wearing gloves. This is the second time I have been there same issues… no gloves. Just be a shortage!
I do live close by and always have Burger King at least once a week, after a ling day at work and Im too tired to cook or its too hot!
Attached with this email you will find photos from 12-01-17
I filed with the California Health complaints department as well with photos!
350 Cedar Ave Apt 502
Long Beach CA 90802
My complaint is my wife and I stopped at Burger King in Storm Lake, Iowa 50588 tonight. I had a Whopper, LG fry, LG Diet. My wife had a Bacon King and a LG Fry. When we arrived at home my wife found a large amount of hair in her sandwich. She found a piece of hair first then a larger amount. She couldn't finish the food after that. I'm sending you the sales slip from the store. Hopefully you can address the issue with them. We have always other then this time had great food, but now it might be questionable if we would trust them again. Thanks for listening.
when your person taking the order has a bad attitude and a name tag that says Jay-jay all you have to do is add A V now you're talking about A woman's vagina when you order tater tot's and they normally have no salt to get even with the customer they added a lot of salt thank God that the salt didn't affect me all I did was throw out the tater tats and the manager didn't care because she's the one that started the tater tot's that's not how a business needs to be ran and this was done on November 17, 2017 the person taking the order was Jamie who had the name tag saying Jay-jay this was store number to 11 in Marion North Carolina
I was in your store on 11/09/2017 with two of my great grand babies, grand daughter, daughter, and son in law. I order two ten piece nuggets, two small fries, and two of your whoppers for six dollars and was charged for another two ten piece nuggets. The number # 12033, 1670 East Chase Pky around 1:44 P.M. I went back to the counter and the manager attempted a refund but charged another $3.78, again I went back to let her know that she didn't refund either of them. I was out of $7.56 for food I didn't receive nor a refund. The ticket number for each transactions are order 19 ($19.85), order 22 ($3.78) this should have been a refund but was a charge. The manager made another attempt to refund but only did an over ring and saying she refunded $3.78 to my bank account but it didn't show. She eventually did a duplicate over ring order 20 ($7.56). Burger King manager ended up keeping my $7.56 plus called police out. I am a senior who get her money once a month, $7.56 may not seem a lots to some but it does to me. The receipt I have have nearly faded out with the information. I've called corporate trying to get a refund of acknowledgement but none of the owners have responded. Miss Freddie Cox, 817-891-8004, 4405 Crenshaw Ave, Fort Worth, Texas 76105
We stopped at Burger King 12790 while traveling across Ohio on November 18, 2017. There was one person in front of me in line. As the young lady took his order she was completely distracted as she talked with another employee. When his order was completed she completely disappeared for several minutes. By this time, there were two more people in line behind me. She eventually returned to take my order. When I went to the soda area, both machines were out of ice. Another person waiting for food told me had had to go to another vendor to get ice from their machine. I waited, and waited, and waited. There was one employee visible and he was preparing food. Eventually, a lady appeared to clean up a mess at the iced tea container. When I asked her if someone could help me, she said, she didn't know, that she actually worked at Starbucks and was just there to clean up the iced tea. When she finished, she spoke to the young man who was cooking and he stopped what he was doing to get my order for me. My wife and I both got the fish sandwich, which was terrible. She initially thought that it was chicken. When I went to get ketchup for my fries, one of the containers had leaked and the entire bin was messy and sticky. Honestly, this experience could not have been any worse. I hope you can speak with someone to address these problems. It really did turn me off to BK!
I and a guest visited store #3791 on 11/10/17 between 7:30pm-8:00pm for eating in, my guest and I both had a whopper with fries and a drink. When we received our food, the temperature of the hamburger meat itself, was not hot, more room temperature and did not taste very well. The fries ordered were not very hot, when I took them back to the counter to ask for fresh fries, the clerk said they just came out of the fryer, but when I received the newer FRESH FRIES, they were the same temperature (NOT HOT OUT OF THE GREASE). I know what hot out of the grease fries are like, and the ones I received were not even close.
As we were eating our food, 3 customers (2 very young adults and one child) came in and the female clerk that took our original order knew them because I saw her hug the female in the group. The customers then proceeded to HANG OUT AT THE COUNTER, laughing and talking, inhibiting other customers that were approaching the counter to place an order. I did not see those 3 young adults order any food and was wondering why they were at the counter. The child was doing cartwheels in the restaurant close to the front door which was not safe and I did not see a sign that the restaurant was a playland type of store.
My guest wanted to order food to go and when she went up the to counter to order, the female clerk had a lollipop in her mouth that she was sucking and it fell out of her mouth on to the counter. She laughed and threw it away. WHAT?????? I did not know that clerks should be eating candy, chewing gum, sucking a lollipop or anything when working behind the counter!! VERY VERY UNPROFESSIONAL AND SANITARY!! After my guest ordered her food, I noticed the same female clerk make the food in the back. I did not see her wash her hands beforehand, nor wear gloves to prepare the food. If she was handling money etc, before, isn't that the normal practice to wash hands before preparing food? And the cooks that WERE on the line, were just standing around and talking to each other, so I wondered why the clerk was making the food and not them???? I am very very disappointed in this restaurant and I want someone to reprimand these employees or retrain them in ettiqutte. I know this is not a normal practice and something needs to be done about it now!!! I will call the day manager next week and complain to her as well and hope that something is done about it! This restaurant is convenient for me and is close to my work and home, if I need to visit a different Burger King I will do so and tell everyone I know not to visit THIS PARTICULAR restaurant anymore!!!
I ordered an orange juice and paid for it and then asked for a cup (it was in a carton) and was told I would have to pay for for the cup as they were out of the cups for orange juice. I explained that that was the stores issue, not mine and did he expect me to drink it out of the carton and he said sorry mam (really?!) No attempt to be flexible in the interest of customer service AT ALL!! I asked for my money back and left the store. I will also note that I am in that store at least 3 times a week and feel my business should matter more than a two cent cup!
I'm normally not one to complain when sauce, napkins, or anything else small is missing form my drive thru order.
But on October 30th I ordered a breakfast combo.
Upon eating it, I noticed the cheese wasn't even melted.
Then I bit into it, and the middle of the sandwich was cold, and the tater tots were cold.
Like I said, not one to complain, but this was very disappointing.
I have a long drive to work, so going back to the store to address this was not an option.
Thank you for reading
This morning my son went to the Burger King in Beloit, Wi on 4th St using the drive thru. He ordered 2 original chicken sandwiches, 2 original fries and 2 mocha iced coffees. He had to wait 15 minutes, while the Mocha coffee ice was melting. Then an order was brought to his car. The person that brought the order recited what we ordered, but when my son checked the bag, it had a bacon cheeseburger, 2 croissants & fries. He got upset, and I admit he swore at the drive thru person, which I don't agree with. Linda, the manager, took his food back & told him to leave. I heard her tell him that as he was on the phone with me. She wouldn't give him the correct order. I called there, talked to her & went down to get the food. I went in and asked to talk to her personally. She didn't want to come to see me. Finally she did. I told her that I didn't agree with my son swearing at her, but he had waited 15 min & got the wrong order. I thought we should get a credit. She advised me "I will not give a credit. It wasn't her fault that I had to come back down there as it was my son's fault for swearing." While she was getting the order ready, I asked if she was giving me the original fries. In a VERY hard tone of voice, she advised me they don't have any other style. I asked when that changed & she said "We have always had only one kind". I know that is not true, as the other way the fries are made, make me sick. She then went into her office. I asked to see her again, but she refused. Pretended she was on the phone. I had to tell the nice young African American boy what I was going to tell her as she wouldn't come out. I was going to tell her that I have always worked with customers. If a customer isn't nice to me, I understand how she feels. BUT when a family member comes in to talk to me I don't treat them like they were the one that swore. I DIDN'T SWEAR OR RAISE MY VOICE to her, but she treated me like I was the one that did. That is why I am filing this complaint. Linda is the same one that on September 30, we waited in the drive thru for 20 minutes, then was finally told the drive thru speaker wasn't working. We won't be going there anymore & have heard from others that they always get the order wrong.
warner robins ga. on Watson blvd. I went in for breakfast around 925 am. I stood at the counter and waited for someone to show up to take my order. a black female manage finally walks up to the front and is talking very loud about some man not getting his pork chop next time. She NEVER acknowledged me at all and while she was standing at the register still talking very loud to other employees and laughing and cutting up, still not acknowledging that I am a customer and want to order my food. I know I stood there for 2 to 3 minutes while she was acting foolish. I finally said out loud I want a number 1 with a coke for here. she slammed my cup down in front of me. never said Good morning, may I help you or any damn thing. I took my cup and went and got my drink and when I came back to the counter to get my food it was in a bag to go, not on a tray so I could eat inside. I think her name was Shirley. while I sat down, I watched her attitude with others, 6 black people men and women came in and she smiled and spoke to them like she should. if she don't like white males then she is in the wrong business. she better show some respect next time I go in there because I'm not gonna be treated like that shit again by her. she is always very loud in that store and does not respect people. do something this!
I ordered 2 whoppers and a large fry. First this isn't the only time. The whoppers had old wilted brown lettuce old onion and so much ketchup and mayo it was running down my arm. The frys where cold and rubbery.
The staff are not costumer are not focused. The store is dirty as well and freezing cold.
On oct 20 i visited burger king drive thru at 7:27 pm.
wait a long time in line to get cold food not only that but found a marker cap in one of my burgers.
I went into Burger King on College Park in the Woodlands, Tx. I ordered a Big Fish Combo, extra pickles and extra Tartar Sauce, with a small garden salad instead of fries, and a large Unsweet Iced Tea. My total came to $8.65. It occurred to me while my credit card was processing that the total was incorrect, and I expressed that to the person at the register. She explained that I was charged for the combo, (ok), a 40 cent upcharge for the tea (ok) and an upcharge of $1.90 for the salad (not ok).
I explained that the Big Fish Combo was $5.69, with an upcharge of 40 cents for the drink, and that I only wanted a small salad that was only $1.59 if ordered a la carte. Why was I being charged $1.90? She replied that it was the tax. No, it was taxed on the total after the additional $1.90.
The manager was standing there, so I explained it again to her. She said that was the only way they could put it in the machine to get a salad instead of fries.
Then why was I charged for a combo?
If I ordered everything a la carte, it would have even been less, with the Big Fish sandwich at $3.69, the salad at $1.59, and the Large Iced Tea at $1.99, the total would be just $7.87 instead of $8.65. When I am charged for the Combo with the upcharge for the drink, it is $6.58.
The manager insisted that was the way it was done.
Imagine my surprise when my order came out, and it had a meal-sized salad instead of a side salad! I kind of thought something wasn't right when the cashier (verified) during the order that I did not want meat....I had replied, no meat just a small (using my hands to demonstrate small) side garden salad.
I did not pursue the conversation any further. Since the bill was paid, I decided to have my lunch and notify you instead.
Here's the thing--I go into that Burger King often, and always order my combo the same way. They always charge me the Combo price with an upcharge for the Large Iced Tea. They have never charged me an upcharge for the salad since I don't have the fries. That said, even if they had to charge an upcharge, or charge me a la carte, the side garden salad is posted on the menu at $1.59, not $1.90.
There was no misunderstanding about what I wanted. It was repeated several times since the cashier kept saying "what?" and I kept repeating.
I am sure the order was entered incorrectly, and I am sure I was overcharged, and I am sure there was no effort to correct the problem.
The good thing is that the food was fresh and delicious as usual, which I do appreciate, since my diet is somewhat restricted and this is how I treat myself ..(I don't eat the bun, either, but refrain from ordering it that way due to the confusion it has caused in the past and that I understand).
I have attached photos of the menu, the meal as it was presented, and the receipt.
Thank you for your attention. I will look forward to your response.
Also, please note that when I went to your site and clicked on 'Complaint Form' I was routed to a complaint page for some energy company. I had to do a little work to get to this form. I do hope it is, indeed. the right portal for Burger King Corporate.
At about 6:27 pm on 10/10/17, my husband and I paid for our order at this BK joint in Midland Park, NJ. Then we stepped aside at the other end of the counter to wait for our order. While standing and waiting, we decided to order another item. The guy who served us first, left the register as it was not that busy. I went back in front of the register and waited for someone to serve us. This woman, Nina (we found out her name afterwards), came up front but she just stared at me then looked away and turned her back on us while doing her stuff. I did not say anything as I thought maybe ringing the register wasn’t her job. After awhile, she turned around again, stared at me then turned her back again… until my husband who was still at the other side of the counter, signaled to her that I need help. She then took my order. After that I looked at my husband saying in my native tongue “Why wasn’t she asking me if I need help in the beginning?” Then all of a sudden, this Nina woman responded, also in my native tongue, saying “I thought you were served already” – with a big attitude.
First of all, I expected her to apologize – in my native language or whatever. Second of all, if she were not trying to be rude and do what is expected of her instead, working in a customer-service based establishment, she shouldn’t have even opened her mouth and pretended not to understand what I said. After all, I am a paying customer who needs to be served with respect. Instead, she acted like she was all this high and mighty BK supervisor or manager or whatever her title is. My husband was all nice to her even after all that but she carried on with her condescending attitude… that’s when my husband confronted her and put her in place. She then started saying she did not notice me… that I wasn’t in front of the register, etc… You have cameras all over the place. Watch and see what exactly happened. She was not only rude but a liar, too!
I worked at BK for 4 years in 1984 and again as a part time job to supplement my income when I was single. I'm sure some things have changed but the way the employees are now they just don't give a damn that's from the managers on down. Every time I go to one the customer service sucks, the food is always wrong and most of the time the employees are playing. What happened to the secret shopper coming in and rating the store and actually getting disciplined when things were not up to standard. IF YOU GOT TIME TO LEAN YOU GOT TIME TO CLEAN, not these days fries are all over the floor visible for the customers to see. One time I went in to one of the stores and the manager was actually buying perfume in the lobby that a customer had brought into the store, instead of telling her to leave she allowed it. What about washing your hands after you take cash before you prepare food, its not being done. Wearing a hair net not being done. If you need a secret shopper I would be more than happy to go around to all your Tampa stores and tell you everything that is being done wrong and each store, just let me know.
Food was cold and hamburgers were burnt tasted like rubber was like they had been sitting around all day never had a worst burger in my life had to wait 10 minutes for the worst meal we ever had very dissatisfied service was terrible got food home only two miles away very cold could not even eat it it was so bad this burger king was located in memphis tn on summer ave and perkins road you really need to do something about this will never eat there again I would really like my money back dont know what they did food tasted old as hell would really like some compensation if I dont hear something from you will never go to a burger king again I will tell everyone I know it really sucked baf
Burger King just opened a new store a couple of months ago in Platteville Wisconsin. I was so excited to have a Burger King in this town. I have not heard one person who has had a good experience at this Burger King. The complaints have ranged from the food, the service and even the cleanliness of a new store. How does that even happen --you are only open a week and the floors are so dirty and sticky that you can hardly walk on the. The waiting time is another issue but I think that might be normal. I went there last Saturday and I got a whopper junior which should not be a difficult order. I got it to go and I could not even eat half of it. They had put so much of the special sauce and it almost seemed like they put the tomatoes, onions, pickles and special sauce in a blender and slopped it on top of the burger. It was the most disgusting tasting thing I have ever had. It will be a long time before I give Burger King another shot.
Placed an order at 11:32 and didn't get it til 11:50 when only 2 other customers were ahead of me. Yet 5 other people were served before I received my food. So I'm pissed and let the cashier know and when I recieved my food it was so sloppy. I will never eat at restaurant number 501 at 1500 Johnston St .Lafayette, La. 70503 again. I dont even want your free whopper which is why I didn't take the survey.
I went to your Burger King on 68st in Hialeah today Oc 2,2017. I ordered thru the drive-thru and paid. At the moment they gave me the soda and told me to park as my food was not ready. I waited 15 minutes in my car and I noticed everyone after me paid and left and I was still there. I walked into the store regarding my order and it was sitting there. No one knew who it belonged to and the employees all looked at each other. I asked for a refund and to talk to a manager regarding the situation. She was very rude that she didn't want to give me a refund. Later she issued the refund but didn't want to give me a receipt regarding the refund issued. She was very nasty and not very helpful at all. I will never go back.
I've been to your Flamingo and Cheyenne location 2x the last 3wks. The 1st time I ordered cheeseburger no ketchup and I had extra ketchup snd product eas cold wanted a refund because my bus was coming they refused and I mised my bus and had to wait another hour. Went yesterday and ordered another cheeseburger mo ketchup. Recieved what I ordered had cheese slappef on extra mustard that I did not order and cold. Hmmm is this typical? Don't give an excuse on food temp because I've been a food/bev manager for 20yrs. If I want cold food I can get a sandwich at Subway or at home. I wish your company continuous success.
The location of Burger king in Belton, Texas. The facility ceilings are water damaged and stained with black mold growing on the ceiling tiles, the air ducks have black mold growing on them as well. there were a lot fries on the floor that looked as if they had be there for a few days, the food was way over cook and cold. the buns looked and felt like 5 day old bread hard and crunchy. I am a member of the Military community and have started to pass the word not to visit this store until improvements are made.
when did it become routine to not give change back to the customer? stopped at the store in celina, ohio this morning and my bill came to $2.99. I gave the person at the window $3.00. All she said was "thank you". While it is only one cent, I still expected my change back. If not I would have told her to keep the change. This has happened more than once. i don't know if they assume people wouldn't want the penny back but unless they are told to keep any change, they should give it back. I have worked retail for over 20 years and would never assume the customer wanted me to keep the change. regardless of the amount.
I love burger king and prefer the whopper to the big mac any day! However when my food is somewhat raw it becomes inedible and I can't enjoy my favorite fast food place. When my husband and I went through the drive through the server was rushing us so quickly that she spent more time interrupting to ask "anything else" than she spent listening. We got our food home and realized the whopper jr. didn't match our receipt and our bacon chicken burger was ice cold. It was so cold that it was hard to bite through. I'm not asking for a refund and I'm not asking for coupons. I'm asking for this problem to be addressed before the burger king (store #12673) in Alexandria gives someone salmonella.
Hello there, I just wanted to say this is the first time I have ever made a complaint with any fast food place. On Sunday September 17, 2017. My wife and I and our children visited the burger king in Olathe Kansas next to the Wal-Mart on K7 and Sante Fe around 1:00 pm. We went inside to eat. The gentleman taking our orders was not rude but very impatient while we tried to give him our kids orders. We told the man the kids wanted Apple sauce with there meals and he said we don't offer Apple sauce. The menus board very clearly stated Apple sauce as a side item. We just let it go and got them fries instead. When we tried to get sodas from the machine, it was broke down so he had to get us soda from the drive through machine. When we finally got out meal first thing we noticed is how bad the French fries were. They were quite possibly the worst fries I had ever had. Over cooked and dry and not hardly even warm. My kids refused to eat them. I decided to get some ketchup to make them a little better. The ketchup hand pump machine had been filled with water Im guessing to make the ketchup last longer. It was most discusting. Most of the tables were not clean so we had to sit at a handycaped table. Our burgers were actually not too bad but my daughter's had slices of tomatoes that had small parts of stem still attached. I was so mad and disappointed we just left without saying anything.
Just came from Burger King at 3342 Nicollet Avenue South, Minneapolis,MN. 55407. I ordered two(2) number ones(1) with cheese, which is a Whopper, fries and drink. Instead, I received two (2) double whoppers and some of the SALTIEST, NASTIEST fries I've ever had! We were unable to enjoy the fries at all, had to throw them away. Way too much mayo which made the bun soggy and also looked very unappealing. Spoke with the manager who responded that: "Corporate says to hold the salt shaker upside down and let it fall on the fries until the salt stops coming out on its own." That's got to be one of the most ridiculous responses I've ever heard. Needless to say, we are very dissatisfied with BK food service and the lack of quality in which they serve and present their food. I am a long standing customer of this particular BK, have been going there since I was in high school, year 1978. The standards and quality of the food and the manner in which it is presented to customer has severely declined. One would think and hope that standards would increase but sadly that is not the case. I give this BK experience a Negative 1.
My wife and I usually have good experiences when we eat at Burger King. The food is normally very good. We visited the above mentioned store earlier today for lunch. We ordered the 2 for $6.00 Whopper special and were very disappointed in the quality and the taste of the sandwiches we purchased. The sandwiches were sloppily and haphazardly assembled and somewhat mashed down. The sauce appeared to be only an abundance of mayonnaise and not at all like your normal signature sauce. The sandwiches did not even have the flavor of a Whopper. This is the first that we have experienced this at the Brunswick store but have had similar experiences at the St. Simon's Island store. It almost seems like the personnel from the St. Simon's Island store have been transferred to the Brunswick store. We hope that was not the case.
We hope that an in depth investigation will be initiated in both locations and steps taken to correct this problem as soon as possible. We would again like to enjoy the original and great flavor of the sandwich that made Burger King famous.
I went to the Burger King in Columbus Ohio at the Carriage Place Plaza this morning (9/17/17) around 10:15 AM. There were 4 cars in the parking lot and initially there was no one behind me and to my knowledge in front of me though I could not see around to the side of the building. I ordered a breakfast combo and asked that my hash browns could be extra crispy. I have ordered them that way in the past and most of the time they have not been. At first my question was ignored and then when I asked again I was told "No." So much for the old commercial "Special orders don't upset us all we want is that you have it your way. Have it your way.....". Anyway when I got up to the window I saw a new woman who I am assuming was a new manager. I would have thought that a new manager would bring positive changes. I also found it very interesting that the receipt I received did not appear to have any identifying information about the store on it such as the store number etc.
I changed my order to exclude the hash browns because I don't want to pay for food I don't want.
In addition, most of the time when I have gone I have only seen 1-2 women of Hispanic decent I assume, and they can be very difficult to understand and I usu have to ask what they at saying again and they usu ask me the same thing. It is not that big of a deal as usu there is plenty of time because I don't want to hold anyone else up behind me and most of the time there isn't anyone. However, I don't understand why they are put at the drive thru due to the language barrier. I love that America is a diverse nation but I think they should be getting more assistance/tutoring from Burger King with their English. I am sure there are rude and demeaning people that are customers and it causes frustration for the customers and the workers as well.
Anyway thank you for your time and attention to this matter.
Gayle L Diehl
I purchased Chicken Fies for my children and there was a chicken bone approximately 3/4 of an inch in one of the chicken fries.
Please contact me to discuss further.
Purchases 09/16/17 at 04:35 pm
Store # 1312
Went to your independence, 23rd & 291 location approx. 7:30 pm, with my 7 year old son. They had on loud rap music in the kitchen area with some rather profane lyrics, I mean you could hear it through the entire store. Plus the supervisor, I'm assuming, since he was directing everyone, was smoking on the line. Right up at the front counter. Very poor experience. Really disgusted with my visit.
Burger King in Lake Charles, La. on Prien Lake road--I oerder the ulitmate breakfast platter, they were out of pan cakes, so I asked if it would be cheaper or would I get a subsiture for pancakes, an employee, said very ugugy, that I was getting a biscuit , what was that suppose to mean, it came with a biscuit, all she had to say is I will give u an extra sausage or take .99 off or something, no , she was uguly, I am sure she was manager.
Beaufort sc .hwy 21.
The worse service ever. Waited for 20 minutes for 2 sausage egg biscuits. Then they had no coffee ready.waited another 15 minutes. They tried to give me a small decaf. They had just given it to the guy ahead of me. He noticed it was decsf after he tasted it. They tried to give me the same cup...gross.
Not only that...i paid for a large cup. Not a small.
The day before..15 min wait and they gave me 2 cold croissant sausage egg biscuits that were cold.
By the time i got my coffee on that second day my food was cold. Didnt save the reciept.
McDonald's is next door. Always packed. BK.. Empty.
The day ive told you about there were only 2 customers in the store.
We had to wait a long time for food .the new burger king had food on the floor.and the table was not clean it was a miss 106 N cumberland Lebanon TEn.I was very disappointed The old store was never like that.
I ordered a cup of coffee at the Burger King on East Roseville Parkway in Roseville, CA. The young lady taking my order said they were out of coffee. She looked back at another young lady and asked if a pot of coffee could be brewed. The second waitress said, "Nope." I asked, "Really?" and she nodded. She then told me to go to the gas mart around the corner while pointing to her left. I had spent a long weekend at the Neuro ICU at Sutter Hospital with my gravely ill sister, and literally had not slept the previous night. I had a 3+hour drive ahead of me and needed caffeine. Luckily, I was able to get a delicious cup of coffee. Needless to say, I will never again patronize this establishment.
There is a LOT of people complaining about the newly remodeled BK in West Plains, Mo. 65775. Sad since a Burger King is needed here, but the employees there is undesirable to say the least, no gloves and handling food while cashiering. The woman manager had attitude, slinging items. Flour on the cashiers pants.. dirty tables, ice cream machine broken, only 2 more patrons there, 5 of us left establishment went next door to McDonalds. Another time lately, walked in with lady & man no one around, no other customers, gentleman hollered for some help. Just needs to be something done.
My husband and I experienced the manager with another young lady manager today, talking about an employee not doing something that the employee was supposed to have done that previous night. What was really hurtful was that he didn't care who was listening or who saw him. I was a supervisor in Food Service for over 30yrs. and the way this manager was flexing his authority was not called for. His name is Andrew at store #239 in Anderson,SC. When that employee came in, he sit him down in front of the people that was there and he was talking loud to him. I think that he fired the young man.Oh I see why they had on the sign outside, HIRING! This manager needs to be trained on how to treat his employees or you will always have a great turnover. I sure hope that the next time I come through your city, Andrew will have had the training he needs to handle problems and that"not in front of customers.
When my daughter Sarah and I went to the Burger King at the Lambert airport, there was a line. Keisha the cashier with a bad attitude, rang us up, never greeted us, just stared at us. Older man with gloves on, was cooking and setting up prepackaged burgers and frying fries behind her. During this time Keisha is scratching her head, ear and nose, with No gloves on!!! I ordered an Angry Whp and with an attitude she says they're not making orders, just what is prepackaged on the shelf!!
So regular burger and Kid Nugget for Sarah with fries. She literally throws our food into the bags! She pours the fries into the little boxes and yes, threw those into our bags as well, without washing her hands or putting gloves on!! We threw the fries away!! Had to ask for our cups for drinks. Never said thank you or please come again! Just gave us her "go to hell look!!" And I've been sick, throwing up and diarrhea since 1am this morning. No, I'm not asking for refund or coupons, but just wanted to make you aware of your lack of service and hygiene procedures at this location.
Around a month ago right before the Austin BK closed i ordered 2 plain hamburgers for a quick snack. I order them plain since i don't like catsup, mustard, pickles, and onions. When i got home and started eating i discovered them with all toppings on them so i discarded them and cook something instead. Since they already closed for the night i went on the internet and sent a complaint about the incident. I got a reply the next day with an apology and they say they send me a coupon for a free whopper. I received the coupon now and tried to use it last night to get some supper. They looked at it and say they can't find coupon and i needed to find a BK that would honor it. I'm beginning to think it easier to cook or visit hardees across the street where I've never had a problem yet.
Tried the new grilled hot dog. Chili hot dog only 3 beans and some sauce no cheese, no ketchup or mustard or onion or relish. See there are 2 different ways to get this item now, was not told by clerk. the beef hot dog was good, no grill marks that I could see, obviously I was totally disappointed with this meal. Always liked the whopper over McDonalds or Wendy's really annoyed with this latest try. Talk to A&W their hot dogs are good 300 or 400% better than that thing I got the other day.
On April 06, 2016 at 1422 military time the corner of 7900 Blanding Blvd Jacksonville, FL 32244 order 68. I order two whopper for 10.00, when I got home and unwrap my whopper. It was the messes whopper I have seen in years, the lettuces was brown, tomatoes was not fresh, meat was cold. The whole thing was just nasty.
On March 11 2016 at 4:44PM an order was placed at store #1761. I purchased several items totaling $20.07. The order number is 534. My card ending with 3659 was used to make payment along with cash. However, the employee incorrectly inputted the transaction wrongly. The individual apologized and got the assistance of the manager. He corrected the matter in regards to the mechanical error, then he apologized. Afterwards, he informed me that I should receive credit on my account. He told me to check my account to see if the amount was put back, to date it has not. Fyi: I attempted to use the site listed on the receipt, it did not have the codes at the bottom and would not permit me to move forward. It says, Check Closed. Duplicate receipt.
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