AT&T Complaints Continued... (Page 10)1071+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
I depend on my phone for my work. My office is in my phone. I'm paying insurance with AT&T and got a replacement iphone 4S, damaged. so I had to re-send it again, which means 5-7 days without phone for the second time. I didn't know that after paying for insurance what you get is a refurbish phone and not a new one. The insurance co. even told me that if I get the replacement and is damaged again, I will have to keep re-sending it as much as needed. So what is the use of paying for insurance if you don not have guaranteed of geting a reliable phone?
I think AT&T should inform the client that the insurance they offer is not a reliable one because the company dosen't sends new iphones as replacements. I' m very dissapointed with AT&T because I have been a responsible client for so many years, and I chose AT&T because I travel a lot as a missionary and the coverage is one of the best. I bought an iphone, because I need a reliable phone, as I need a reliable company as is supposed to be AT&T. Please make sure I get a new iphone, that I can rely on, as soon as possible. I'm willing to get the iphone 5 but I have to wait until May 2013 because of my contract. PLEASE, help me with this matter. Thank you, Lyssette Ruiz. ( The main account is under Yarley Nino)
I was happy with my DSL internet service. When I moved, I was convinced to switch my service from DSL to U-Verse, guaranteed that the rate will be the same. It was not. Then I had to wait 3 weeks until they figure out how to install it, then they disconnected my service with no reason and had to wait another 3-4 weeks. All this in within 1 year. The biggest problem is that there is nobody seems to care and I really hate switching to another company and being without internet again.
Recently decided to upgrade our service w/AT&T as our phones stopped working anyway so since they were giving the iphone 4 for .99 cents we decided to upgrade our service. What could posibly go wrong? Everything. Since the moment we walked into one of their stores, for a simple upgrade the first trip took over 2 1/2 hrs. They were having some kind of computer glitch. We walked out of the store after 2 1/2 hours w/out the phones but w/an upgraded contract or so we thought. We were told the phones would come in the mail in a week as they had run out. A week later what did we get we get a bill for the total due for the new upgraded service. A new bill? but we hadn't even gotten the phones yet nor had the account activated yet. We were told we would need the phones in order to do activation. After we received the phones, which was a few days after the bill had arrived, we went back to the store and this time we had the undesired privilage of waiting 3 hours as one of the lines was activated however my husbands line had a problem and so after 3 hours at this store we walked out, with one line working and w/a promise from some tech that they would call us back w/in one hour after they got problem fixed. The did indeed call to tell us they could not find the problem and they would call us the next day. Since my husband would not be home he asked them to speak to me the next day. NO CALL ever came so I contacted AT&T and spoke to one Rep and explained the whole story and as nice as she was she could not fix whatever problem was w/the phone line so she transfered me somewhere else and I had to retell the whole story once again to another Rep and she put me on hold and got her manager involved and 1 1/2 hours later no resolution, I told the Rep to call me back w/whatever info she found regarding the problem. She called back and left me a message saying that they could not get to the bottom of the problem and so that they were going to have to file case to get line restored so that another department could take a look and resolve the problem. Here is the kicker she said it would take ONE WEEK to get an answer. WHAT? to get a line reactivated. Called back looking for Linda but the girl that answered said there were tons of Reps and she didn'tknow who linda was. Asked for a supervisor as one week to get a line reactivated was unacceptable to us so i got a Rusty Anderson on the line. After explaining now the problem to Rusty he said there was a case already filed and they couldn't do anything else, he also said he needed to speak w/the owner of the account my husband. ??????? I just spoke to how many of your Reps that did not ask to speak to the owner of the account and after all this time on the phone, NOW you ask to speak to the owner of the account. That account bythe way up to a week ago was in my name but per the suggestion of one the Reps in order for us to get a corporate discount, transfered ownership of the accounts to my husband. I got my husband on my cell and asked Rusty if he could hear my husband to which he said yes but he wanted my husband to call directly to them. WHY if he could hear my husband why cant he just continue helping us? I tell you why because the girl I spoke to before Rusty said if I hung up and call back I would get a completly different person. Not acceptable at all. This Rusty was just trying to pass the buck as they say and hope someone else would get us and deal w/the problem instead of him. Rusty Anderson proceeded to tell me they had done all they were going to do and if I wasnt happy I could just take the phones and drop them off at the store we got them at. After like 3 weeks of trying to do a simple upgrade we are going to Verizon. They are offering the iphone 4 for FREE and for aproxametly the same price. Very unhappy w/the outcome of this problem as we have been w/AT&T for years and years before they were called AT&T .
Please, I bought a Nokia Booklet 3G from eBay unknowing to me the 3G was locked to AT&T service. I am in Finland and know one seems to have a clue as to how to unlock the 3G on the booklet. I was finally asked to contact AT&T to issue me with an unlock protocol.
Please my IMEI is 358232030169467
Please I am really desperate and would appreciate any help you could give. Thanks
Disclaimer: This complaint was submitted by Emmanuel N. on 08/30/2013 at IP address 220.127.116.11 using our AT&T Mobile complaint form. This opinions contained in this AT&T Mobile customer review titled, "Nokia Booklet 3G" do not reflect the opinions of this website.
I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&TÂ billing office that the cahrge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occured and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS canyou offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows waht is going last call today they transferred me to the rewards section. Frustrating and what an inefficent company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!
I had dsl 6.0 for over a year, but only really hadabout 2.0 speed. I called numerous times to complain and got a different excuse everytime. Techs would come to my house and couldnt find anything wrong and just leave, or wouldnt even show up in the first place after wed wait all day. I was going to cancel my dsl when at&t said i could upgrade to uverse and that would fix my slow speeds.They said it would be $179. for the change, but with a $100 rebate it would be only $79.
My bill finally came and it was $304, and guess what-ITS NO FASTER THAN IT WAS TO BEGIN WITH. One of their so called techs came to our house and tried to tell us that my new xbox was bad my two new desktops were bad and our wii was bad and our new laptop were bad, lol. Then he change his story and said it takes 10 days for uverse to ramp up to full speed. Well thats a lie also, come to find out if a customer calls within 10 days of the tech leaving their home, it goes against the techs record.
I can honestly say that at&t has lied to me everytime ive talked to them, and they dont give a damn about keeping their customers. We ordered uverse over the phone - we have at@t internet and home phone. The agent said we had to bundle all. ATT now has our home listed as disconnected and listed to a different woman in the same town but our phone still rings to this number. The agent said we can get a $ 216 gift card - now impossible to get. Recived $90 internet bill on one phone that has unlimited data plan, $90 for going over limit- there is no limit on plan in place.
Internet service at home keeps going out and has to be rebooted and the sound quality in one room is no good and the company cant fix it. The company wont pick up their lines or operators drop calls on transfers. They have the wrong email address for us but their website wont allow us access to change information. I am cancelling everthing that was installed.
I signed up for an ATT UVERSE 200 / High speed internet bundle advertised at $90.00 per month with free HBO and Cinemax for 3 months. After 3 months ATT has billed me for a total of $497.99. They also started charging for HBO and Cinemax 2 months before the free promotional period was over. They also lied about the expiration of the free promo period on their Billing website, claiming the expiration was one month after the actual expiration.
Looking to join a class action lawsuit against these ridiculous billing practices.
I contacted At&t towards the end of June last year (2012) about an employee saying she was and could access my account. So I called and filed a complaint and had At&t put a passcode on my account so she couldn't access my account. She had also been texting me and harassing me through text messages. I had asked to to stop. She stopped until around Jan. 23rd, I believe. with her phone calls and text messages again. She stopped for awhile, but started back yesterday, Feb. 25th, 2013 with her texts messages harassing me again. I would like this employee of At&t to stop. Her name is Lisa Marie Nolan she works in sales in or around the Reno, Nevada area. Her phone number is 775-830-4713 thank you kindly
I set up service with ATT bundle department for Internet and TV. Yet 2 months later I still am fighting over incorrect billing, wrong services, mislead and lied to by sales agent, wasted over 40 hours of my personal life trying to correct your companies idiot errors. I will be filing a complaint with everyone possible over this and will not refer your services to anyone and will now be looking for another company to switch my tv, and internet and will also be looking to go to Verizon after almost 18 years with your company. I don't believe the customer is always right, but I know my initial conversation was recorded. I have spoke to over 20 different people and still not corrected to my original agreement. I will see you in court if you think I will pay what I did not agree to. I do not want to speak to another person in a foreign country either! I was promised a bill $69 a month bill for Internet, and direct tv with 3 receivers, one being HD DVR all free for 12 months. All on ONE BILL through ATT! I suggest you fix this and compensate me for the worst service and lost time with children, husband and life, and for my minutes being wasted on my cell phone.
Sincerely disgusted soon to be ex-customer
We are in quite a pickle here and getting ready to cancel our accounts with AT&T. On September 19, 2012 Steven Meyers contacted us regarding the âspecial, discountedâ pricing on upgrades. We took advantage of this âspecialâ iPhone pricing and INITIALLY requested one iPhone 5 (####-6543) and one iPhone 4S (####-5005). I received an email confirmation of these account changes from Steven at 3:42P on 9-19-12. At 4:07P on 09-19-12, I replied to Stevenâs email requesting that we exchange the iPhone 4S (####-5005) for an iPhone 5. Steven responded, via email on 09-20-12 at 7:28A indicating that the order had already been processed and requested that I call him, which I did, immediately, and had to leave a voicemail message. Since I did not get a response of any sort from Steven, I sent him an email at 11:18A on 09-20-12, indicating that I had left him a voicemail message earlier that morning. Still no word from Steven, I sent him an email on 09-21-12 at 9:18A inquiring about the protocol to follow to get the iPhone 4S (####-5005) exchanged to an iPhone 5. Steven responding, via email, on 09-21-12 at 9:24A, stating âBasically the easiest option would be to issue you a return label for the 4S when it arrives, and once that is reported as returned, we can order the iPhone 5. Unfortunately because the order is processed and sent off, we can't reverse it until the phones are shipped to you. You do not want to refuse shipment though- that may mess up the whole upgrade process with the other ordered iPhone 5s. Accept the shipment when it comes in and e-mail me, and we will issue you a return label.â So, on 10-04-12, I attempted to contact Steven, via email to advise him of the arrival of the iPhone 4S (####-5005) and immediately received an undeliverable email from firstname.lastname@example.org. At this point Iâm frustrated with AT&T and let the matter sit a few days, while I regained my composure, as not to be unprofessional. Naturally, other business came about and the phone matter disappeared from my priority list until Jeff Ringenberg called our office on Wednesday, 09-25-12. I contacted Jeff, via phone, and he had given my co-worker, Traci Beecher, a number to call to do the swap, indicating that if we had difficulties we should then contact Jeff. Well, obviously, we had problems and have attempted to get in touch with Jeff, via phone messages and emails.. However, it seems to be a pattern at AT&T to initiate Business Account contact and then disappear. Customer Service is certainly LACKING at AT&T. All we are trying to do is EXCHANGE a phone. I do NOT understand the difficulty with this request and would like to HOW we can complete this transaction? Please advise. I understand that we currently do not have a large business account with AT&T, but our Sprint account has over 90 devices (at $6k - $7k monthly) and we are seriously considering moving over to other cellular providers; however, at this point it looks like weâll have to work with Verizon. Thank you for your time and response.
In Jan 2012 you promised to credit us (William Kaupas 214-383-0410 9900 Derwent Plano TX 75025) approx $290 on our bill....for 11 months you have called off and on claiming to turn our phone off for non payment. We have always paid the balance of our phone each month, less this balance. Check the records.
We have spend hours on hours on the phone with your people, a number of times...each time we are promised it will resolved...and each tell you have lied to us. Now, I try to call and the telephone will not work because of the unpaid balance. This must be resolved...it has been going on for 11 months.....and you are hurting my credit.
If we cannot get this resolved my next email/letter will be letter to the FCC.
William Kaupas, 9900 Derwent Dr. Plano, Texas 75025 214-383-0410
Iâve been having trouble with my ATT Uverse connection for about a month now. It loses signal everyday every afternoon and comes and goes. I can't even you the house phone to complain because Uverse voice is lost also. I finally called ATT from my cell phone 0n Thursday 10-4-2012 and an appointment for a tech to come out Saturday afternoon between 12 and 4 pm.
The tech gets here around 2:30, without calling first that he is on his way. I explain the problem of the signal loss and ask me to show he the lines outside. While going through the house my wife arrives thru the back door and he tells here " Hey sweetheart what going on". My wife replied âI don't think so". I led the tech to the back of the house and opened a side gate to where he could go to his truck and back. I went back into the house where my wife was very upset and she said to me that it was a very inappropriate thing to say to a customer. And I agree. After about 30 minutes the tech rang the front door and said he wanted to test one of the receivers and the cable coming to it. I saw him hookup a meter to it and he said was getting 100% signal to it. He then said he was going out to the truck for about 10 minutes and I said okay. I closed the door behind him. I went back to talk to my wife in the kitchen and after about 5 minutes I went back to the bedroom were the tech had left the meter hooked up and found that the tech was back in the house. And without ringing the doorbell for me to let him back in. This really surprised me. I use to install Direct TV and Dish Network and we were thought to let the customer know when we were coming back in the house. Anyway he told me everything was working properly and he left. My wife and I watched some TV in the living room before leaving and it looked ok. When we got home around 10pm I noticed the TV's in the bedrooms were not working. I call ATT on Sunday Morning 10-7- 2012 and told the person on the phone that the tech did something or didn't do something right because all the TV's were working before he got there. She started to tell me to run this test and that test and I finally said that they needed to send a tech out to fix the problem. He then said to me that it is up to the tech to determine if the will be a service charge if it was something that we did to the service. I then told her that it was something that the service tech did because he said he installed some new parts outside. My wife then asked that she wanted to talk to a supervisor and complain about the techs actions and inappropriate remarks that he said to her. She did get to talk to someone else whether it was a supervisor or not. We have not heard anything back from ATT. I went outside afterwards to see what the tech had done outside the day before and saw where he had left their box wide open and the cable going to the other TV's disconnected from the coupler and the coupler just hanging. Also the side gate was left open. Thank God my English Bull Dog didn't get out. I re hooked up the cable to the coupler but left the rest of the techs work as he left it. Hopefully the next tech will turn it in to Quality Control...if ATT those has a QC department.
I am at my wits end. My life has been hell since falling prey to AT&T false and fraudulent promises...that is until you sign on the dotted line. I was told there was excellent coverage in my area so I switched carriers. Huge MISTAKE. I have now had 3 different microcells and all 5 of our phones freeze up after a 2 min. conversation.
What is worse is because the freeze up the call is not dropped the minutes keep adding up and you cannot end the calls. Sometimes the only way to end a call is to remove the battery allow phone to cool down ( all 5 phones different operating systems Android and windows and different manufacturers) and restart. When the phone freezes up it shows full signal strength and that it is connected to the microcell.
At first it was just voice , but now we are having as many issues with data and text. I have been on the phone with AT&T over 100 times only to be continually told "based on your minutes we show that you are using your phone successfully" No idiots based on the fact that we can not hang up our phones when the other end goes dead, it continues to rack up minutes. I have gone from using less then 600 min shared for 5 family phones to over 1500 before the end of the billing period.
I have told them to look at the actual numbers called and they will see a continued pattern of recall to the same number over and over again. And then finally they will see that a land based phone has to be used to contact a family member on the plan. So now I have 5 phones that dont work, I have had to have a land based phone installed which now goes against our minutes as it is no longer cell to cell! Its a nighmare. The only thing I have continually told them is that whenever we have a visitor to our house with a IPhone they never experience the nightmare we have.
I have asked AT&T to send us a refurbished IPHONE and lets see what happens but they refuse. They now say we cant guarantee service in your area, even though we were told it was excellent and based on their own web site our address shows good coverage. I have talked to the managers, manager manager and so on and so on only to be spit out the same lies and deceit.
I have also been told that I am the only person on the earth that is having this issue even thought there are countless other horror stories on the internet of the same issue with AT&T and specifically Samsung phones having this issue. My only recourse at this point is to file a Notice of Dispute and take them to Arbitration. I will be seeking relief for the costs of all phones, mental anguish, loss of business and withdrawal from the contract.
Never ever again will I sign a contract with a mobile carrier. They lie and will tell you anything to get your signature on their contract. Shame on you AT&T and shame on your customer service, tech support and Presidents office ( which is just a hyped up name for some idiot behind a desk who spits out a written response.)
Being hung up on and blocking my phone where I could not call back. On 12/28/12 I called to complain about a new phone that I had received and it was dropping calls and not holding a charge. I called to get a new phone and talked to Stacey Norfleet in Las Cruces New MX who was unable to help me & transferred me to Paul in technology who was also unable to help me so I asked to speak to his supervisor and he hung up on me and blocked my calls.
Monday 12/31/12I talked with Darnisha in So. Carolina who held me on the phone for over 25 minutes so I hung up. Called again talked to Brianna Johnson, Mobile AL who transferred me to Karisa Carniel in Ft. Lauderdale FL. I have my TV services, internet and cell phone all with AT&T and my quest is still unresolved. Can I get some help? Is this the best service we can get from AT&T?
A representative came to my house to sell me ATT Uverse. I reluctantly took the service and have had nothing but problems since. First my bill was more than I expected. Then a piece of equipent went bad. I was told that I would have to send it back within certain time. I had to drive 35 minutes to turn in equipment to the closest UPS store.
When I got there, they would not take it because they had no pick up order. Really? Then I had my service cut off because my bill was sent through email along with a million other ATT emails daily which I automatically deleted not realizing a bill was included. When I called to get this mess straightened out I was charge a huge reconnection fee. They would only take the charges off if I agreed to let them automatically draft my bank account. I had enough. I canceled service and was charge an early cancelation fee.
I refused to take equipment back since it was a 35 minute drive and was sent a prepaid UPS box to mail it back. I sent it back the next day after I received it. That was in January and I am being billed for this equipment, even though I have a receipt from UPS with tracking number and signature of person receiving it.
I have made numerous phone calls and ATT just can't find the equipment. Now I have been turned into collections. AT&T is the worse company I have ever dealt with. THEY SUCK!
Our monthly service with AT&T is $9.57 which includes Unlimited NW Call Plus . We were told that with internet it would run us about $60.00. OK, no problem. We tried calling out but had to dial 1 first , so we called AT &T and wanted to know why we had to dial 1 first. They said we had to dial the 1 first but verified that we had unlimited calling. Opened the bill today and instead of $ 60.00, the bill was $ 170.72 . Got on the internet with AT &T Chat and spent 45 minutes just to be told in the end that I would have to call a number on the phone. Of course, it is night time and I have to call back tomorrow. I am upset that AT & T has misled us about their fees and what they included, that I spend 45 minutes of time to be told that I would have to call another number, and that they are over charging us for services we need. We did not ask for the Long distance service, why would we need it with Unlimited calling? The rep could not answer my questions. Lies, ALL LIES !
AT&T Disconnected phone service now on a montly basis, like clock work. AT&T disconnected my service on Dec. 15th, 2014, do to a 1 day late payment. Then again on Jan. 15th, Now AGAIN on Sat. Feb. 15th. This is a scam and they refuse to remove the additional $35.00 fee + taxes + sur charges. Payments have been made. Have they sunk so low to produce revenue that they disconnect service on a monthly basis. Additional late fees of $7.00. My service is only 28.00/mn but Now with the late chgs. and $35.00 fee + taxes it averages 75.00/mn. They refuse to clear up this matter and set the record straight. This is a SCAM!
My dsl internet service was disconnected without my consent for Uverse Internet plan. It was installed but my regular wired phone service and my old phone number were also disconnected without my consent for Uverse Voice. I want my my regular wired phone service back or I will have to change to other phone service company. AT&T lied to us and I feel like there is nothing I can do about it now. I have called customer service at length but no response and a very long hold time is all I got for my efforts!
So tired of AT&T high cost poor service. People should be allowed to choose the carrier of their choice instead having to be forced to accept what is in their area only or do without service. Thought they said that America is a free country, really, well you should be free to choose your own carrier not forced to choose the carrier they assigned to you leaving you no other choice to have to choose them or be without service, this should be very unconstitutional. I guess America is only a free country for the wealthy to ripoff the poor.
I recently got out of the Marine Corps and I'm now a full time student. I am unable to get internet in my home in order to do school work and pursue my education. I was told that there is a cap on how many people they can give internet where I live, but I talked to a friend that's an engineer for at&t and he told me to file a complaint in order to get this issue resolved. He said that at&t will increase the cap in order to give me internet in my home. I'm a veteran and a full time student, and I believe that they should be able to work with me. I've been a customer for about 3 years now and hope to have this issue resolved as soon as possible.
Yeah, I know Esurance, but does AT&T care about their customers. This morning I talked with 2 reps, neither of which listened to me. Neither repeated to me correctly what I stated to be my problem. So what's new!
There are no words. Att and U verse are so far deep into the dirt, they can never come back to the ethical company they were years ago. No point in listing all the calls. All the time wasted, all the lies, mystery charges that appear out of no where that no can explain, charges that appear that are wrong that take months to get right. The lies start at the store level and continue into the the service. In August of 2014 we came and gave you 5 lines. I have a contract with you for 12 more months. The minute it's done we will be done with you, and your horrible internet. I will go back to Verizon. I am disgusted. I have been pushed to the point of frustration over and over again. You believe in one n done philosophy. You may have got me for 1contract, but you won't get me again after this ever. Ever. I wish I had the time and energy to legally pursue going after you for all the dirty things you have done since day one. I'm an American customer, I will not discuss my private business with people outside my country who can't speak English. Companies like you have our private info the hands of deceitful lying representatives that sit in call centers in the phillapines, Mexico and India. Do you think those people would think twice about selling our info on the black market? Of course not. Not like you would care
I'm upset about AT&T and their lack of service and the lies from your representatives. We purchased 2 cellphones from AT&T on 1-23-15. Was told at that time that we would put uverse in the house with a sef install. Sometime between 1-23 and 1-28 the order was cancelled for the uverse self install and we were not notified. On 1-28 I called to see where the modem was at, because we had not received it.I was told that I could not do a self install.I went back to the store and talked to Dylan, about getting the uverse taken care of.We needed to get the uverse installed prior to changing the home number to the new cell phone. We needed a little bit of consideration because I'm going through chemo and needed an early time and not waiting all day.The first appt they arranged so I canceled it, and Dylan got an appt for the next day at 9 am. The techs go to work at 9 am, or so we were told.Later I foound out that's a lie, its 8 am.
The AT&T tech came on that day,at 9:20 he did a good job putting the uverse in other that some hoe our home was disconnected.At that time I ask him how I get the cell phone working. he said we had to go to the store.They said they needed the last 4 numbers of my wifes social and I did not have it with me. I came home, got on the phone and tried to get the porting procedure started. After 6 different people, the last person finally told me they could not do the porting because the home phone was shut off. They ask me why I had them shut the land line off, and I told them that I didn't.Went back to the store to try to get the land line turned on. I was told I would have to call AT&T to get that done. Finally got someone, that set up an appt for a tech to turn the land line back on.When that tech showed up, he didn't have the correct piece of equipment to get the land line working. So he called another tech to bring the piece he needed. This 2-5-15 .
After they were here and the land line was working, I went back to the AT&T store and talked to a rep about getting the porting started. He talked to the porting dept. She put him on hold and during that time another rep called my house to see if this was a working number.They came back on the phone at the store, they said the porting process had started. We received a call from napara maddox 866-695-2360 ext 13742 .This was at 2:30 central time. She assured me the matter was being taken care of and in 24 hours we would have service and she would call me at that time. We did not receive a call, so I called that number, she was not there, said she was off this afternoon. The person I talked to said the porting had not even started. Would take untill Monday before it could be reported. I'm thoroughly upset. We go back to the store, Dylan is busy with another customer and the assistant manager came to talk to us.
I believe her last name was reed. She made a call to you, was told it had been ported and would be ready within a few minutes and we would be receiving a call. More lies, again and again. This was at 4:30 this afternoon Friday the 6th. And now it is 8:45 and guess what, no phone call. Imagine that. This is the poorest excuse for a company that I've dealt with. We told Ms Reed that if we didn't receive the call and a working number that we were told over and over, that we would bring the cell phones back to that store in the morning.
I was calling about my bill and was supposed to be transferred to billing when I got cut off. I called back and had to go thru the same routine and listen again to recordings. I asked to speak to a supervisor and the lady (Brenda) said they would call me in three to five minutes. It has now been 50 minutes and still no phone call. Why cant someone do what they say they will do? I have had problems since we switched our plans. Please contact me.
Signed up the for next program in the middle of the month with when updating my phone. I was offered the u-verse phone option at that time so I signed up for that too. I had a combined billing that was due at the end of the month. AT&T did the split around the 20th. I then received a bill from ATT cellular (same billing dates) and a separate bill to pay u-verse internet and phone which I did two weeks before they were due. The following month I get a collection letter from the combined services that state I did not pay my bill. After 2-1/2 hours and getting hung up on several times and calling back I found out they were closed. I called back the next day they told me a claim will be filed and someone would call me.
After two weeks no call, I called them said it was still in process and I would get a letter by the end of the month with the resolution. I never received a call or letter I just figured it was taken care of. Another month goes by and now I am getting calls from a third party collection agency on this bill. Called AT&T back and they cannot find any records of my combined account and have no idea who to send me to. After being transferred 10 times and 45 minutes later no resolution. I got hung up on again!!! Next step will be finding an attorney.
I was ready for an upgrade my daughter and I switched phones she gave me her Samsung Note 3 and she got my upgrade. She got the Samsung Mega cell phone that was on sale for $150.00. My daughter decided she did not like the Mega phone and went back to AT&T store to get another cell phone she was told she could trade the Mega for another cell phone. I notice on my cell bill that I am being charged for the cell phone she returned for $500.00 dollars. We were never told that she still had to pay for the Mega phone even if she traded it for another one. I feel that AT&T is misleading the customers, and are not upfront with the rules at the time of purchase. I have made several phone calls and I am told that I have no choice but to pay the mega phone even though it was turned in.
I called ATT today about an email I received (1/8/15) letting me know that I had been "undercharged" for the last few months. Due to discovery of this "error" I can expect my service to increase by $5. Now, this may not seem like much, but 1-they notified me after they had made the change (on 12/29/14), and 2-I was already paying the regular rate (as was verified when I called them 8/2014 after my new customer rate had ended). They are entitled to increase their rates, as I saw a notice on their website indicating higher 2015 rates. That said, my Dec/Jan bill specifically indicates that I ("You") made a plan change that instigated this increased rate. And, because they made the change mid-billing cycle, I got to pay almost $3 more in taxes. Thanks, ATT! <Not really.> Now, I'm at $8 more on my current bill, which I find ridiculous for the spotty internet service we get. Unfortunately, (if you can believe it) given our location in Fort Worth, TX, there is no other internet service provider for my geographical area. So, I guess I'll just pay my bill and suck it...for now. But, I wanted the world to know...ATT sucks!
ATT has outsourced the jobs to Asian countries where the tellers are incapable of helping customers since they do not know the US. The tellers just read the computer screen. Totally useless people. The American tellers just promise appointments yet nobody shows up. Nobody knows what they are doing. Completely irresponsible! Waiting for internet service for over 5 days.
I have a complaint about the local AT&T stores that I have been to for problems with my cell phones. The customer service is below all expectations. Whenever you walk in one of their stores they greet you very nicely but the seem not to be able to help you. Cracked screen? Go to website x. Bad battery? go to website Y. Camera does not work? Go to website W. So basically all the do is sell you service plans, once that is done you are on your own...
I have been a very good customer but continue to have issues with no resolution or a sense of urgency from AT&T. This organization does not have the capabilities of servicing a customer from a start point to a resolution with out going through therr ridiculous processes. I currently have an issue with a AT&T line and live box hanging in the middle of the alley due to the City of Dallas moving a power pole. Trying to explain to customer service was a nightmare as I was transferred to multiple divisions including billing. After being on the phone with these folks for two hours they finally were able to book a service tech. They arrived the next day and understood the importance that that the line hanging in the middle of the alley needed to be relocated so the customers hooked up to this live box would not lose services.
They did not have the capabilities to move the line and called in another department to do so. The next service tech showed up to explain that the active line hanging down from the powerline in the alley was acceptable and he was not going to move it to the new city power pole. He went on to send in a message that his job was complete and I received a text message indicating my services were resolved. Since I have had Uverse TV, Internet, Phone I have been with out services for 9 days this year because of incompetent service techs in the field. If you want a company that provides customer service and solutions to issues you will have with this provider , please do not pick up the phone and call AT&T Uverse.
At&t allows unsolicited calls to be repeatedly sent to my phone number. At&t knows of these calls and the numbers from where they are being placed. Our local authority (Sheriff Dept.), is aware of the harassing calls to many of the area phone numbers in this city as well as others counties around us. You cannot block the numbers since At&t allows their numbers (multiplies), to continue their service. I have cell phones also but not with At&t.... My consideration now is to totally disconnect from At&t my phone line which will include their U-verse internet service. I guess it is all about the money since the harassers have so many numbers they (At&t) profit a hundred times more than what I pay them...
On Jan 16, 2015 my 88 yo widowed aunt was billed for IDL Teleservices on her AT&T bill for a recurring $4.95/month plus fees. She has no computer and allows ALL incoming calls to go to voicemail because of scammers (ie she did not "sign up" for services). Thanks AT&T...just so you don't feel lonely at the top I did file a complaint with the FCC and Florida State Attorney General's office. Happy New Year.
In Ocala, Fl AT&T Call Center is employing a woman by the name of Yvonne McDonald-Garcia who has a serious substance & alcohol abuse problem. McDonald-Garcia abuses prescription drugs, cocaine, & alcohol at home & during her work shifts at AT&T. McDonald-Garcia has a number of illegal drug transactions taking place within her home regularly. McDonald-Garcia has also connected with other AT&T employees who is aiding her in hacking numerous internet accounts/profiles & cellphone accounts for individuals, a service I believe she is collecting financial revenue for providing.
My land line number is or was 1440 9516218 mike steele cell phone is 440 5374742. I used this land line for my heart monitor only which is as critical of a line as you can have. It was disconnected because i did not have the money. When i finally got it i paid it on 1-21-15 i paid the bill in total and called to have it connected again . In the period of 3 whole days i talked to at least 6 at&t agents from all of the country and world and was promised and guaranteed it would be on at any hours and never happened at all and there was not even any paperwork put in to have it done. I had a small dispute with the last agent and he told me it would be put back on on the 21st but as the day went on it never happened as usual. I called late in the day and got a hold of at&t and was told oh no its not going to be hooked back up till the 28th of January. Shocking i was penalized almost a week to get my HEART monitor put on because of the complaining of never getting the job done. Finally a woman supposedly helped me on Friday afternoon packaging all 3 of my services with a connection of my land line this Monday the 26th. I have been a faithful customer but this is the worse service in the history of services. My u verse account is 4405374742 which is my cell phone number and my new package is 4405255492 what a disgrace with the way this has been handled. My next stop is anyone that will listen to me i told everyone of them that this was for a heart monitor and got the same story from everyone, terrible.
My phone don't answer sometime it drop calls it don't pick up apps at&t app expire etc but i have to pay for service from july-oct without int they say that a part of the contract i will pass the work about these service i will never call for any service from ar7t again soon as my contract is up i rather use a government phone. I am so so so so so disappoint with at&t with all these bad bad bad service so good bye in november i wil be filing a complaint with bbs and whom ever will listen and do something about this rip off.
Att has been nothing but a severe let down and depressing choice of wireless carrier. Service sucks. Garbage. Utter crap. If you like customer service I would recommend you go anywhere else BUT Att.
You would think there would be a maintainable level of respect with this company but it does not exist. Clearly the mobile phone industry is way to big for its britches and AT&T lead the pack in bad behavior. The remedy is unclear but I'm starting by buying my own phone and having the ability to move on in 6 weeks. disgusting people....
AT&T has become such a big conglomerate that their employees and CEOs have lost sight of their Missions. I have been with AT&T for a very long time and with having AT&T products such as: 5 wireless numbers, Direct TV and I have just recently added U-verse (home phone and Internet) one would think that I would be considered a Loyal customer and treated as such! Not the case, I have to do 2 each combine billings on all of these AT&T services. I have these set up for an automatic banks withdrawal (ACH) and have done this for years never had a problem. So to my surprised, I received a letter in the mail from a Collection agency this week stating that I have been turned over to them to collect my debt (which was paid by the bank).
My nightmare begins, when I try to call and discuss this matter with any and all AT&T Representatives. I ended up talking to 10 different Representatives to include supervisors yesterday and got 10 different responses on what the problem was. Finally, on my 11th attempt, I finally got someone and told me immediately what had happen. It seems like when I switched from a DSL and Home wireless account to a UVERSE account that account was closed (no AT&T Representative told me this would happen when I ordered this).
The bank draft was posted to the closed account. The AT&T Representative She immediately reversed the bank draft from the closed account to the new account and all actions were cleared up immediately. I feel I should not have had to endure this kind of mental anguish to try and correct what is apparently several broken processes with the AT&T Corporation. I feel mentally beat up and when my contract expires, I will move on to a different provider. May I suggest A Lean Six Sigma Process for the whole Corporation. Just remember you're as strong as your weakest link.
I just want to say I have been a loyal customer since 1999 and I have always been satisfied with service and product until the last 3 yrs. I have 5 phones for my husband myself and 3 kids and I have had to replace 22 phones either threw warranty or just plain by new ones because none of then work after a couple wks. The product really disappoints me these days and it does not matter if I got a 40$ phone or a $600.00 phone they r all junk. Then u call customer service and those people treat u like crap then charge u to send a replacement then sometimes the new one comes and sometimes u have to call again and get charge more money to wait on another junk phone all the while the mins that I have paid for are not getting used but that's ok cuz u guys got paid for them even when I don't have a phone to use them on for wks. This is ridiculous! I pay for data because half the time the phones won't connect to WiFi. Sometimes u get ur phone calls sometimes u get ur text and sometimes ur boss wants to fire u because u never returned the phone call u never got and sometimes when ur kid is in the nurses office and needs to come home sick or with a broken arm just maybe u will get that phone call. Please stop making new phones and fix the ones u already have out so they actually work more then sometimes. I am a very very disappointed dissatisfied long time customer that is about to change all 5 of my phones to a new service provider if I don't get some acknowledgement on this problem u have been causing me.
This complaint starts from the day I ordered a new iphone 6 plus. My personal assistant, Patty called AT&T on October 14, 2014 and spoke with Frank Victor who placed the order for me. She explained to him that I was up for an upgrade so I wanted to do the two year plan. However, for some reason he placed me on the Next plan and was unable to change it at the time. He told me to call back in 24 hours to have it changed. My credit card was charged $57.00 for the order, which to date I have not gotten back! When Patty called back on October 15, 2014, she spoke with Jarmain and she said that it cannot be changed in the system that we have to wait for the phone to be activated and anytime within 15 days it can be changed...AFTER ACTIVATION
She did say that it shows I will get my phone in 28-35 days.
Continuously called all through November and December for when the delivery will be there and kept asking if there was any way for the reclassification to be done. No progress. On December 17, more than two months later, I finally received my phone. Patty calls to activate it on December 18. That was no problem, but when it came time for them to switch the classification, Patty was told it could not be done. She spoke with Cindy Wood who got with her supervisor Jason Pofhal and he explained that it was another department to make the changes since the order date was so long ago. I explained that I had spoken with several representatives and was told that the phone has to be activated. He said he will make notes and get someone to call me back. He assured me that I would have to only pay $499.00 which is the upgrade contract price and not the next price of $949.99.
couple days later, Jim called and told me to get in touch with the IT department. After several tried for that department, I was told that no such department exists and that I should get in touch with the Premiere Department. Spoke with Connie, he said he cannot help, but to try back. Finally got in touch with the premiere department and spoke with Carol, she said there was nothing that she could do and would check with a supervisor. I was on hold for more than an hour and spoke with Saundra who said she looked at all the notes and couldn't understand why this was not done in the beginning by the department that the supervisor Jason was in. All in all, I was on the phone for about three hours and she spoke with another supervisor in another department, Seeta who was absolutely no help and was not even nice to talk too.
Saundra decided that she would put a note on my account that I can try taking it to a store and if they would take it back I can repurchase another one. I did not want to do that since I already used my phone on a recent trip and did not want to lose the pictures, etc. on it. I am very disgusted with this service and all the back and forth. we were never told to cancel the order completely and start over...I think it's a ploy for people to pay double to own a phone. I am also filing a complaint with www.ftc.gov for this absolutely poor service to deal with a situation.
I am ready to call the Better Business Bureau or someone about all the annoying calls to my home about switching to U-verse. I have asked to be removed from their list but the calls just keep on coming. I am feed up with this annoyance. I have told the callers over and over again I am not interested in switching but it does no good.
To: President and CEO. Dear Mr. Stephenson, I have been a loyal customer to your cable, internet service for 3yrs now. I remember living in New Orleans when At@t came out with cable services, with the antenna ,before At@t left New Orleans. Now I live in Texas I had your services for 3 yrs. now and in those 3yrs. is have been nothing but problems. I would like you to look at my whole history to see all the problems I have since signing up with AT@T. I was been over charge after I was put in a promotion, I have automatic pay and because of the over charge I was been overdraft in my account, I'm disable and I live in a budget. I took 4 month of credits to my account and to get is straight. My wife and I would like to add extra channel to our services and for some reason they cannot do it because of some error that keep occurring into my account. so far it have been 2weeks since my request to add channels but they can figure out the problem. I have been in touch and put on wait in my cell phone up to 2 hours and the problem still exist. This is totally unprofessional and disgusting. customer service promised to call back and they don't. After various complaint a manager keeps calling me now to give me updates, but all I'm getting is (we still working on it). You guys are AT@T the (Nasa) of programing. Why can the fix this problem this is ridiculous and unacceptable. I have been very passion about this but not anymore. As today I'm looking to change your services to Time Wagner cable. I don't even want satellite because I find out AT@T own them. I might be only one subscriber , but is one less for you guys.
I used to have internet and telephone service with AT&T. Until about 7 months I had my telephone turned off because each month in would be a different price plus they was going up monthly. I left a balance with my telephone $68.00 I still have my internet I was paying $10.00 each month on telephone balance. Until they stop allow me to pay the $10.00 thru my online account next thing I knew they have put it collection. First it was Franklin Collection. I don't understand that I was paying them. My balance was 38.00. Now the have sent it to another collection agency. I just received my bill for my internet service and it has almost double. I look to see what they was charging me for. They stated in December I removed their service and in the same month add it back so they charge me for that. I never called them about anything in December. You can't call and talk to anyone anyway. What is going on with AT&T. I am going to contact Public Service Commission. And why do they goes up every month on telephone service?
I talked to a gentleman about getting only internet that was compatible with Netflix. He signed me up for a $34.95 promotion that was going on which included home phone. I told him that I only wanted internet and he told me that I did not need to use the house phone because it came with the internet and it was a bundle. I looked at my e-mail and it stated that I have my own house phone number and everything. I called back today (1/19/2015) and told the lady that all I wanted was internet compatible with Netflix and it was cheaper than what the gentleman said it was going to be. If I did not call back then I would have been paying for what I didn't want.
I moved to this area two years ago and I settled on one side of the Morse Reservoir and then moved to the next side, which is Noblesville. I had good service until some towers were upgraded and no one had dealt with the problem for over seven months. I have heard all the excuses. The fact is that if I want to use my cell or tablet (both ATT), I must drive from my residence out to route 32 to get reception. It affects my email, internet, and wireless phone service. I have encouraged everyone else who is experiencing this problem to file a complaint with the FCC. If my phone, internet service, and hot spot worked ok before why not now??? Someone had done something during the upgrade that has caused the tower not to see my wireless equipment (phone and tablet, both ATT). I am retired and single and I need a reliable service so I am shopping around so that the next job that I can replace this service after I take on work again.
I was going to wait until 1/24 to cancel AT&T home phone and internet since the home phone is paid through that time frame but I am going to call sooner, guess this weekend to cancel service . Not only has AT&T called every day for the past two weeks but now are calling two times every day, I have told them its not a got time to talk due to a death in the family and they always say NO PROBLEM , do not text and drive, So tonight after the 2nd call from the them today I told them the AT&T account holder died ( my mom three weeks ago) and I will be calling to cancel service and they say NO PROBLEM do not text while you drive I will never will have AT& T for any thing in my life No empathy and they could care less about my mom dying after 91 years of age and having having AT& T services her entire life NO AT&T for me , Its not American anymore , its a corporate money hog
I'm a customer with AT&T for 15 plus years. I called customer service on January 16 to talk about charges on my wireless bill. I was charged data for roaming in Aruba. I did not use my cell phone, could not connect, was still charged for it. I paid over $ 400.00. Next month i was charged for calls received but not answered by me, after my billing cycle. I have a family plan with 4 cell phones on for many years and we should not be charged for phone calls not received and billed after the billing cycle. We are not happy because we are being charged foe a service we did not use. I'm traveling to Germany often and i add text messages to my bill. Text messages received are not being charged but phone calls received but not answered being charged? If AT&T does not credit me the $ 167 i have choice to switch my cell phone carrier. Thank you for your time and i hope we can solve this issue to my satisfaction. Sincerely Bedia Sears
I bought a contract with AT&T. I have one phone and it isn't even a smartphone or iphone. I pay $47.00 a month. I went online to change my account information. Having done that I thought it was going to be automatically debited to the new account. I went to check the old debit account and found it was still being debited by AT&T. So thought I'd call them and they still had the old account listed on my profile, even though the new account was added. I got a letter from the old account saying it past due. That how I found out they didn't change the account information. I also do not like the service. I rarely get and make calls and when I do I most of them are dropped. I want out of my
contract and don't ever want another one.
In 1953 my wife and I became Ohio Bell customers. During 61+ years since then (until 12/26), we've had service from various Bell operating companies or ATT.
For 23 years in Austin TX we were SW Bell/ATT customers -- 2 land lines, TV, internet and 2 cell phones. Poor TV and internet quality compelled cancellation of those 2 services. But land line and cell service continued with ATT -- despite the annoyance of static on both land lines following virtually every heavy or even moderate rainfall.
Last month we moved to a new house, less than 10 minutes from the previous house and in the same zip code. Transfer of the same numbers to the new house was promised. More than 2 weeks after requesting transfer of the 2 lines, a service rep appeared on Christmas eve (only one day later than promised). He couldn't do the switch because the next door lawn (where some ATT equipment is located was locked and the owners were out of town.
So I scheduled phone service from Time Warner on 12/26. That very day ATT cancelled service to the old house, without notifying me.
Throughout this through-the-looking-glass- exercise in absurdity I made many calls to ATT, always with stupendous wait times. The record wait time, I'm ashamed to confess, went on for 1 hour, 36 minutes.
The final call (I deluded myself to believe it would be the last) was in early January. A live female ATT rep in Wichita assured me that all our remaining ATT accounts would be closed. After 61+ years. Time of that call to Wichita? A mere 46 minutes.
Yesterday an ATT booklet arrived by mail, welcoming us to the ATT family, and revealing that for a mere $96.51 a month we get 2 land lines in Austin; numbers 512-453-2799 and 512-453-5530. The same numbers cancelled by ATT less than a month ago.
None of this is or could be made up. It happened, exactly as described. Kafkaesque, you think?
I called AT&T because I had a problem with the cable box and the TV not connecting. When I called AT&T I got a representative, who told me what to do here at home. This lasted around 45 minutes, the problem still wasn't solve it got worse. The TV screen stays black nothing come on. I was getting upset so I told the rep. to send out a technician to come to the house, to replace the cable box with a new one. Why should I be doing this when I pay to have someone fix the problem. He said if AT&T send someone to the home, I might have to pay the around $99.00. I told him the problem was the cable box not the wiring. I asked to speak to a supervisor and he put on the phone a person name Joseph. I asked Joseph what was his full name he refused to tell me. He stated that supervisor were not suppose to give out their last name. I never heard of anything like this before. I would like for AT&T to send someone to my home and replace the cable box with a new one.
Not one representative a spoke with on yesterday, had no experience when I needed some billing information on a miscellaneous account(mailbox in the sky) I was on hold for an hour, I asked for names of supervisors, district managers, also operations managers. I was put on hold and my issue was never resolved. These employees need to be trained better to handle all calls. I retired form AT&T and there is no way I would ever suggest that any customer should call for assistance, because all they are going to get is a bunch of round arounds. Irate as HELL
It has been 4 weeks since AT&T dug up a portion of my front yard and left a big mess upon leaving and never have returned to clean up the mess…one of the workers said would return soon to finish the job of restoring my yard to prior condition…no one has has returned….who at ATT do I contact for resolution?
February 22, 2014 we went on a cruise, right before we left I contacted AT&T about going out of the country and our data usage we just purchased an iPad Air. The person I talked to changed our plan to save us some money and told us we would be put on international rate while we were out of the county. When we left port in Galveston TX and were out to sea we tried to use our phones and we had not service for calls, texting or the iPad. We put them away until we got back in port at Galveston TX on Sunday March 1st. The person I talked to told us our normal monthly bill from now on should be $171.80 until the iPad was paid off. Today I checked our statement on line and it shows we owe $288.65. I called support and asked why so high and was told we made some texts with video and were charged a roaming rate. I again told this person I was talking to our phones and the iPad did not work on the cruise and we put them away until we got back in port in Galveston TX to use. I asked how it could show we used them out of the country and he said that is what the system shows and that is what he has to go by.
We have been with AT&T for a long time, if this is the way you are going to treat us we will look at our options.
3 weeks ago I called and spoke with a customer service rep. that explain incorrectly how the international plan works. I explained in detail what services I was looking for and she assured me that ATT could provide that. Well that was incorrect. My son is in South Korea in the Army, we were with T-mobile which has an international plan with unlimited data and text and calling/ 10 cents a minute. The problem with them was we were getting a lot of drop calls so I called ATT to ask questions about international plans to call South Korea and for my son to call us from South Korea. The lady stated that the international plan was $5.00 per line to add and that each call made would be 8 to 10 cents per minute. So we continue to talk about data and unlimited text and talk.
So I went through with joining att based on the answers I was given to all my questions, so 2 phones and a sim card was sent out to me. The phones were for me and my mother and the sim card was for my son whose in South Korea with an ATT phone. So once he got the sim card which took about 14 days to get there he was unable to get the phone to work. So I continue to call all through out the days to try to get things right. As I called and spoke with different people was being informed different things. 1st the plan we had didn’t support calling to and from south korea, then we were told on yesterday the phone still isn’t able to work do to some technical difficulties for not being able to reach south korea network.
Then I was told that he would have to purchase a calling card. and the story goes on and on and on …lies…So today I was told after they added the international plan that the phone would work. the only happen was a billed that generated for over 900.00 in less than 6 hours and my son still is unable to call or text…so now I want to go back to T-Mobile where we atleast were able to communicate with unlimited data , text and calls. I was lied too in order to switch. Very disappointed when my son is serving his country and can’t communicate with his family just for a company to gain money for a service they couldn’t supply. I would like a phone call, and to terminate this 2 year contract for being told a straight out lie!
I have paid my monthly bill statement on the 19th of March by debit card via automated service. On the 25th of March my bank statement shows I was charged same amount via bank check. I was trying to get clarification and direction from a problem was redirected to a different none existing issue. I am frustrated and disappointed.
I have tried to explain twice that I am not able to connect to the network (my iPhone) on my computer/IPad/or Laptop. They are not listening to what is actually happening and keep going down the path that I can’t get to the internet on my IPhone. I’ve never had any problems before. I now realize how lucky I’ve been. Support tells me the problems I’m seeing then hang up. Very disappointing.
I just realize that ATT added a dollar to my equipment rental. What is the reason for that when the equipment is in my home and has been accounted for. When I called and ask for a good reason for this, I was able to talk to Daneil and unceremoneously disconnected. How rude. They know my number and can call back. I can not find an email or something to air my grievance.
I have a Samsung Galaxy Note which was an upgrade in September 2012. My phone would not charge. I tried multiple chargers and still would not charge. I ended up having to wrap the chord around the phone to put enough pressure on the insertion site for the phone to charge. The problem was the phone, not the charger. When I went to the AT&T store on Lankershim (in Los Angeles), I explained to the store clerk what was wrong with my phone. He laughed at me and proceeded to try multiple chargers in the store before telling me it was the phone. I informed him I had insurance on the phone and he told me he would not help me and i had to call AT&T myself, which I did in the store. While the gentleman on the phone was a little bit helpful, not by much, the store clerk stood in front of me rolling his eyes and laughing at me. The gentleman on the phone instructed me on how to resolve my problem in the store and he spoke to the clerk over the phone.
Once we concluded the phone call, I asked the clerk if we could fix the problem today. He stated he would not help me in the store and i had to call customer service and they could do fix my phone problem over the phone. Which was why i was on the phone to begin with. The guy on the phone told me the store would fix it and the store said no, they wouldn’t fix it. I asked for the manager. When he came over he stated no one in his store would help me with my phone issue. I told him i had been an AT&T customer for 19 years and had never been treated like this. I informed the manager and the clerk that i would be dropping them and they laughed while i was walking out the door.
Now, I must give a disclaimer up front that this story is rather involved and completely a “first world problem”, but it’s my problem so if you care to listen read on. My wife and I’s lease on our house we were renting was ending and sadly we had to move. I previously had service with Wow!, but they didn’t offer internet/cable at our new address so I was in search of a new company to go with. I spoke with many of my coworkers and they informed me that AT&T was the best company to go with.
A few days prior to moving, I went online and spoke with a representative and picked out an internet plan and they informed me that a tech would go by my house and they would send me the modem in the mail for me to set up. The day came where we started moving in and there was already something on the door indicating AT&T had been there and the modem had already arrived in the mail. I thought to myself, “Man, they are efficient”.
The day came (Tuesday) when our internet should be working so that evening I attempted to hook up my internet and low and behold nothing worked. I called their customer service number only to have the first person I talked to tell me he couldn’t find my account number or any record that I had service with them. Now, keep in mind, I had their modem, someone had been to my house and I had two papers with my name and a new account number with a phone number associated with my new AT&T internet. I was transferred to another guy who couldn’t find it and then conference called with a fourth person.
None of these people could find my account. I was then put on hold again for over 30 minutes where I gave up and simply hung up. The next day, after work, I was at home trying to get the internet to work again (which it didn’t) so I called again. The 5th person I spoke with told me he couldn’t find my account number, surprise surprise and he advised me to call the customer service number that I had called to reach him. So I hung up and called the 6th person who did offer me a slight glimmer of hope.
She had me try both phone jacks in my house and informed me she didn’t see any signal, but she could send someone out the next morning to fix the problem. I informed her that I wouldn’t be home, and neither would my wife do to our work schedules. She said that wouldn’t be a problem and that the technician could complete the service call without coming inside.
Well, she was wrong. My phone rang while at work on that Thursday with the technician informing me he was about 15 minutes from my house. I told him that was fine, but I wouldn’t be there because I was at work. He appeared flabbergasted and said, “Well you need to be there, I am going to have to put this appointment on hold until Saturday and I will come back by then”. I completed my work day and being that no one had done anything of value for me so far, I decided to call just to verify the appointment I supposedly had on Saturday. Well, wouldn’t you know it, no appointment existed. The customer service representative I spoke with, Caroline, (who may I remind you was the 8th person I had spoken with), was professional and seemed to have a good head on her shoulders.
She tried switching my appointment but informed me she was having trouble taking the hold off of it. She told me she would work on the matter and call me back. She did a few minutes later, but told me she was unable to do so and would call me back the next day. Long story short she was unable to move my appointment and I had someone else apparently make me an appointment on Saturday (which they didn’t) even though they gave me an appointment number to verify my imaginary appointment. I ended up mailing the modem back and canceling the internet service without every getting to see if it was any sort of a good product.
The main reason for this complaint is that AT&T stresses how much they care about their customers and in reality they do not. They simply tell you what you want to hear knowing you will probably never interact with that person again when they don’t do what they say. All I wanted was the internet. I wasn’t asking for anything out of the ordinary. AT&T’s company revolves around the transmission of information, whether it’s thru the internet, phone or television. But, everyone, other than Caroline, didn’t give me any worth while information. 80% of the people I spoke with couldn’t even find my account. And, even when having two people independently of one another, verify my Saturday appointment, in actuality I never even had one. So what’s the point of giving someone a reference number for their appointment if it doesn’t exist?!
Overall, this was the worst customer service I have experienced in my entire life in any sort of realm. Nothing positive was gained from it, only negative. I realize too that the sad thing is I don’t matter to AT&T at all. They are such a large company, someone will just fill my place.
Disclaimer: This complaint was submitted by Adam on 03/12/2014 at IP address 18.104.22.168 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, “Worst Customer Service Ever” do not reflect the opinions of this website.
My wife interacted with a person called Josh around about January 16, 2014; and she was not told that our phone service would have a limit of 200 minutes. Our bill this month included $86.00 worth of calls. We have always had unlimited minutes local and long distance. I spoke to Jamie at ATT who is supposed to set up our phone service the unlimited local and long distance service for $35.00 per month. However, there was no indication that ATT would lower our bill. This was a mistake made by their representative who did not inform us nor did he change our service to what we originally had which was $35.00 a month. This step was supposed to save us money instead our bill skyrocketed. As retirees we cannot afford these bills.
Every month my bill goes up. And I have had uverse service for 2 years and my bill has never been the amount I was told it would be. I love the service just want my bill to be correct. I am and have always been on a budget and told the agent that when I changed to uverse. Not happy with my billing.
We recently moved 15 miles away from our previous home. We had placed a work order for internet and landline in our new home to be installed the day we closed. That was on 30 Aug 2013. We have been delayed 5 times now with excuse after excuse. Today again we were supposed to finally have a technician to arrive between 2 and 4 p.m. Guess what another no show, and no phone call to explain why or when we would be rescheduled AGAIN. My husband is on the cell phone with someone in another country that just keeps reading a script and not helping. What in the world do you have to do to get service. My husband works from home a lot and needs access to the internet and a landline phone. This is causing a lot of problems and I just don’t get it. I wish we could use another service because we would have after the 2nd appointment was cancelled. But our little town only has AT&T. They have us by the u know what and nothing we can do. I hate this!!!!
Moved to mt. Nernon Ohio to help ailing parents. Upon arriving I find that I have no service from AT&T. After numerous cantacts with AT&T I still have no service and no recommendations. I even drove to AT&T stre an hour away to try to remedy the problem. Nothing happened and I continued getting bills. My contract was cancelled and I was still being billed plus other charges for service I never received. I have been with AT&T for 7 plus years. Never thought they would treat their customers this way . they are sending me to collections for problems they caused.
I am living in my rental while waiting on a home renovation. When my wife called ATT to return service to our renovated home she was not giving a timely frame for a tech to come to our renovated home (which is already set for ATT). Due to massive miscommunications problems between departments at ATT my wife called to confirm that both residences were receiving services until the move was complete and ATT confirmed it would not happen. She was on the phone for 3 hours verifying this because she was kept on hold or hung up on most of the afternoon.
The sales or customer service rep came back and said no services would be interrupted and a tech would be at our renovated home on the 2nd. On the 30th ATT (due to a note error on the part of the customer service rep) caused all service at our rental to be deactivated. My wife has spent the better part of two day and possibly up to 40 reps between tech support, sales and tier II agents trying to resolve the issue. Bottom line we lost our tech guy coming out today in order for her to restore service at the rental. My wife is a online student due to a disability getting her MSN in Nursing.
She failed two exams yesterday due to the interruption as well as a near fail on a huge final paper for graduation. Finally at 10:30 last night internet and phone were restored, however – the television will not come back on and we had to cancel our new service at our renovated house for restoration of service. I have U300 and now being told that we don’t? She has no television and is afraid to order new service due to the fact of disruptions of service. In two she spoke to clost to 50 reps between the different departments and no one can seem to fix anything or get it right.
She has been hung up on, treated rudely and this is all due to a customer service error. Now we have movers coming – no service at the other address. I’m very disheartened and frankly angry that my wife was treated this way by anyone. The ticket numbers and orders are confusing and the different departments have excessive miscommunication between them – as she was told 50 different stories before finally a man told her that her service had actually been disconnected at our rental and all he could do to restore anything was cancel the tech coming out to inspect the equipment and make sure the service was operating properly.
I hope in the future inter personal skills is a must for these positions, as you are one of the more expensive bundle carriers. You are about to lose me and everyone I’ve told about how great you were, and we are all going to go back to Buckeye Cable in Toledo, OH. I will laugh when ATT comes knocking on my door. As I was typing this – my wife was just disconnected again.
Shame on all the top leaders in AT&T company. One of the worst companies to handle your problem. They don’t understand their team is a reflection of them. I have 2 business lines and 3 personal lines. I have called for different reasons to speak to a supervisor and not even once the supervisor has been available. I called 11 days ago and left my information to an associat named Noriel ID#hd097q, he said a supervisor will call me and he is yet to call me back after 11 days. Then I called today and apoke to Craig Jones ID#cj405q
He told me someone will call me and hung up before giving me the supervisor’s name. I called back again today and spoke to Yolanda Gorde ID#YG463T. She was the most inconsiderate person that I have spoken to. She didn’t allow me to talk when I asked if there is any note from Craig about my call that was made earlier today, she responded no there was no notes. Then I asked how they are held accountable for making a note on my account. She said it doesn’t matter who cares why do you want to know about that. At this moment I was furious that not only she wasn’t apologizingm, she was telling me who cares about the customer I asked to speak to Bobby Jhonson the supervisoe, she refused to put me through. I told her that I wanted to disconnect my lines and she responded that she could do that in seconds and there is no need to involve a supervisor. She repeatedly told me there was no reason for me to talk to the supervisor despite my request and disconnected me. I will reach out on any social media to ensure everyone is aware of your service and why we can’t speak to a superviser after 12 days. Why are your supervisors so busy that they don’t care about an upset customer. I expect to hear from you ASAP and will reach out to channel 7 ( Help me howard ) to understand what your philosophy is. You can email me back and I will call you on a number that you provide me.. You should be ashamed of your mission and vision for your company. Without your customers you are nothing. One unsatisfied customer informs 10 other people. Looking forward to hearing from you.
It is my purpose to alert you of my recent encounter w/ an AT&T retail store manager with the hope to have a better experience should the need arise for me to have to visit there ever again. On 5/3/13 I sought out a site to assist me w/ my newly purchased Gophone b/c the SIM card had locked up on me for attempting too many times to secure my phone w/ an incorrect PIN. I located the nearest store, 641 Indian Hill Blvd, Pomona, CA. Having aided me in changing my SIM card I further asked Miguel, store manager, to assist me in secring the phone, but he said he didn’t know how. I then asked him how come he didn’t know how; this was an AT&T store and I had an AT&T Phone? Obviously aggitated at my insistence for help, he then made some unsuccessful attempts before quitting and handing me off to an other sales person, Jessica, as if I was some nuisance child he couldn’t be bothered w/. Jessica, was great, she very patiently helped me seek out the answer to the question I was having difficulty solving by dialing customer service.
I paid my bill online the amount is says is due. Well then I get a letter saying I owe like three times that amount. When I paid it online it showed a zero balance but then they said they had it returned twice and I let them know that there was no way and that I paid my boyfriend ATT at his home and it was fine. I have always had enough to pay in this acct. Well I had taken my auto pay off when I closed my checking and they had used it anyway not only on the debit but also the checking routing way. Two ways they were not authorized to do. Now I have talked to them and am told I will have to pay this amount and that is that. Then about a week later I get a letter that says I had asked to take me off autopay and thought it was strange since it was about the same time as all this occurred. They just went and did there own thing and didn’t look to see I was using a different card to pay. It doesnt’ even show the card number I paid with. just my acct info from when I first started acct with them . I made a payment on the over 100 balance instead of the 34.95 that I was shown to have owed and have another payment due this month by the 7th on balance. Now today got a letter that is thanking me for signing up for auto pay. GEEZ could it get any more screwed up with this company. I let them know that I will be stopping service at both homes as soon as I get another service.
I had complained that my bill had gone from $77.06 to $83.28 then to $93.29 and finally to $97.11. The bill has a statement that I am saving $76.49. How is this possible when my bill had gone up $20? I have phone service and internet, how could that possibly be? $97.11 + $76.49 = $173.60. The agent on the phone said he could save me money if I bundled. I asked him if it involved a satellite dish, (I asked him several times) and he stated no. I then was convince that a bundle would save me money.
The next day a Direct TV truck pulled up. I had stated that the dish system does not work where we are. I had cancelled the service however I have been trying to get back to AT&T to cancel my order #183731524. I tried to call but the call was dropped and I was told to try again later. This is not acceptable. I a seriously looking into another service with another provider. After calling Vernon, Raul, Tracy & Josh, I finally had an associate by the name of Reno that has taken all of the information and has cancelled the Uverse order and straightened my bill out, I hope. Really need to clean up you web access.
This morning at 0900 approx, an ATT Tech driving ATT Tech Van # OW498 almost caused the destruction of the Exit Gate to our neighborhood. I got a call from one of our residents that he had witnessed this Tech drive into our neighborhood through the exit gate while it was closing. Apparently he thought his time was more valuable than his customer’s expense of putting up a security gate.
He managed to squeak in by the thinnest of margins to the point that he got out of his van to check the rear bumper to see if any damage had been caused. Subsequently, after taking the residents call, I went up to check the video of the incident and confirmed the resident’s account of the matter. I then went in search of the driver and found him at one of the main connection nodules here on the Island. When I asked him how he thought his management would view his driving behavior he got belligerent.
When I asked him his name he told me it was OW498……the number on his service van. It was only after I told him that we had just put that gate back into operation the day before after an extended period of being out of service due to a previous accident, that he then took a civil apologetic tone with me without apologizing for the near-miss.
Mr. Stephenson, as stated above, we had just put the gate back into service on Tuesday April 23rd after a $10,000 accident took the gate out of service for nearly 4 months. Understandably, I am very upset with your Tech’s attitude and driving behavior. We have numerous ways to contact residents here on the island. Your tech(s) typically, do not want to take the time to use the Neighborhood Directory keypad to call the residents they come out to service. I once was a customer of ATT.
But after a surly customer service incident last year, you lost a 30 years plus account. I will inform our HOA of the incident this morning. I will instruct them to ensure that they tell the Service Center that the Techs need to use the keypad directory to gain access. I have video of this incident. I expect that Mr. OW498 be disciplined for his irresponsible driving behavior. His loss of employment would certainly provide a lesson but I’m sure your union rules will not allow that.
I expect that he receive a refresher in Customer Relations when confronted with a justifiably angry customer AND that each and every ATT account on Eagle Bend Island receive an apology from ATT (preferably the driver) for the irresponsible behavior of this tech that almost cost them (the residents) another extended period of time without key HOA security infrastructure.
I went from another company to AT&T ..Direct T.V for tv service they did everything they said… Direct tv sent me to AT&T for internet and phone.. I was expecting a bill of about 40.00 when my bill came it was over $200.00. No i would not at this point recommend AT&T.. The money is what i am most upset with.They also drilled hoes and attached stuff to the out side of the house on my siding. I wish they had ask permission first.
I am completely unsatisfied with my services with AT&T. I have only had DSL and home phone for roughly less then 24 hours and i have had nothing but issues with AT&T since i have attempted to get service. When i first ordered my services there were so many things that I didnt know (hidden fees) that i almost cancelled right away. For instance, needing a new modem, install fees, i needed a new phone jack placed in the wall, these are all things i didnt know about. Then on the day my services were supposed to be installed (4-08-2013) the technician dispatched to my home was given my new AT&T home phone number (that has yet to be installed) as my contact number so when he showed up to my house he called it (obviously with no answer) and left because i didnt come to my door. They were supposed to come back that evening, no show, they were supposed to come out on 4-9-2013, no show, then they finally showed on 4-10-2013 and installed the line. The technician was very good. He came back out on 4-11-2013 and finished the job. So i started to set up my internet and then it wouldnt work with my router so i had to spend the next 5 hours calling AT&T to try and figure out why the DSL modem wouldnt connect. Finally after dealing with the setup i finally got my internet to connect and work. Later that night my download speeds dropped to 5kbps when i assured to have 6mbps download speed. Now on 4-12-2013 (within 18 hours of having service) my DSL and home phone do not work. My phones lines are static and my DSL resets every minute. So now i have no home phone, no internet, no on demand feature with direct tv and no home security system all due to AT&T’s wonderful services. When i call to get it fixed they dont want to send a technician out until 4-15-2013. So now all these services that I am paying for I cant use. I am absolutely disgusted with AT&T.
My internet and home phone services went out on Saturday. I called ATT numerous times on sunday. They were suppose to send a technician. I had to borrow other peoples cell phones to call and use their minutes up. Every time I called ATT I had to go thru the automated phone services. I had to repeat every thing over and over every time I called (this took time on other people’s cell phones). I was placed on hold numerous times. The technician called and stated he wouldn’t be there that day. He would come the following morning. Which now is Monday. He spoke to my mother not myself. FINALLY, after numerous more calls and be putting on hold over and over and using other people’s cell phone’s and repeating myself for the 5th time, they finally had a tech. person show up Monday evening. He had no success. He changed wires inside home first. He checked wiring outside home. He drove down road and concluded it was an exterior problem which he could not take care of. He submitted a ticket to someone else at ATT. The 2nd tech. person showed up late evening. He found the bad connection down Blair St. EXTERIOR problem. He thought he fixed it. We had internet service when he left but still no phone. I stated this to him. He stated sometimes it takes a while to work. The phone worked for about 45 minutes that evening. The next morning NO PHONE SERVICE AGAIN. I called ATT back again Tuesday. I was very frustrated. Due to the fact I have my elderly mother living with me which has been sick. My house is up for sale and I could not have any contact by phone with the realtor. This is very frustrating. I called ATT back again Tuesday from my work because we do not have phone service at home. They stated someone would be there between 12 and 4 p.m. …I waited until approximately 9 p.m. Gave up and went to bed. I called ATT back again from my work on WEDNESDAY. Still no service. I called them back again on Thursday from my work. I asked to speak to a manager. They stated I had to have a call back number for later in order to take care of my problem. Really? This is why I am calling you from somewhere else and paying a monthly bill to you!! Finally they stated a tech. person would be there between 12 and 4 p.m. today (Thursday). I got home from work they had already been there. The phone is now working almost a wk. later. However, because the problem was found inside I will have to pay the $99 fee. I did not touch the wires that hook into anything. The first tech. person is the only person who worked with the wires. My internet and phone worked fine for a year. Then first 2 technicians agreed it was an exterior line on Blair St. Only the last technician said it was an interior issue (which is a $99 charge).
I feel as though this is terrible service from ATT. I was always satisfied with them before, but this experience with them has been a nightmare. I have not received a bill from them yet. However, I should not be billed at all. I missed a full days work and was on the phone with them 3 evenings. Therefore, I do feel they somewhat owe me!!
When the Phillies or the Eagles have a home game I get little or no cell service when I am in my home. I live in South Philadelphia in the shadows of both sports arena’s. My daughter is a RN and she is on call on weekends and most of the time the Eagles or Phillies are playing when this happens she is unable to receive any call or send any out same with me I cannot use my cell phone I asked AT&T to let me out of my contract with no cost to me they will not do it , I pay close to $300.00 a month for service and I feel I am being cheated they are stealing from me each month. Last year I tried a device that AT&T sent me it did not work . This is not fair I pay my bill every month and I have been a AT&T customer for over 15 years. I haven spoken to several AT&T employes and nobody can help with this matter, The only thing for me to do is to move on to Verizion they are not having this problem. I gave AT&T 2 years to fix this problem and still nothing .
Had to purchase a new phone.Went with the cheapy.You used to give this to me for free when I signed a new deal.When I got it home I could barely hear it more than a few feet away.(And no don’t dare ask me about the volume control)When I researched in the phone I discovered I only have a single ringtone! When I went to the app center I found I would have to pay 2.50 per month for a ringtone!
Let’s see now,you sold me a phone you knew was piss poor and that I would have to pay extra just to make it acceptable to me.
The reward here is for me to take my business elsewhere.The idea of rewarding someone who’s policies are an intentionally designed screwing is not acceptable to me.
So,screw you cocksuckers
Hi we have been loyal AT&T customers for a few years now. All way fine until we moved we currently have no signal anywhere especially in our house we have to go outside to place phone calls. This is wry unpractical as I have two young daughters. In fact when I went into labour with my second I could not contact my husband cause guess what no signal either at my house or where my husband works. We have complained several times to at&t however switching towers and booster thing does not work. We asked to cancel lines and switch provider as feel it’s unfair to pay for service that we are not reciving and it’s dangerous for me not to be able to contact anyone whilst at home with two little ones. However AT&T will not let us with out a 140 doller fee despite the fact we only have a few months left.
Before AT&T downgraded our Internet, it was OK, not great Internet. Now they have downgraded our area and we pay $33 a month for horrible service. Not just horrible but below horrible. I do work from home and it is almost impossible to get anything done as fast as I was doing, and that wasn’t that fast. I cannot believe that you,AT&T have the gall to charge $33 for a junk Internet service. When I was getting OK service I was paying $39. $6 less is way too much to pay for what I am getting now. If I could get something else for less I would be gone. I have already changed my phones because you upped my phone $50 more. AT&T, you are a mess!
I ordered a smart phone through Frontier Communications. Have now spent over 17 hours trying to clear up the confusion over my billing. Yesterday I was on my land line for 2 hours and 40 minutes regarding this situation with both Frontier and AT&T. I was billed by both Frontier and AT&T for a 507 area code (Grand Rapids, MI), and for a Land Line. Neither of these are correct.
I live in Edmonds, WA. The billing began on Feb. 8, 2013, and I did not receive the cell phone until Fe. 14, 2013. I paid the original bill to your company, and have also received two refund checks. Bill paid-$102.73, refund checks-$42.60, and $23.62. The cell phone # that I was given on Feb. 14th is area code 425. I requested a Senior Plan, confusion here as well.
I have never had a land line with AT&T. To date, I have now paid only $4 less than the bill from Frontier. I presume the Late Fee was dismissed–how very thoughtful of your company! It is obvious that my time and trouble has never been a consideration, and I am quite sure that if any other questions arise regarding your billing, I will throw the phone in the trash, cancel my service with both Frontier and AT&T.
Your disregard for customer satisfaction is blatant, and I am most unhappy.
I am customer with ATT from the last 20 years,ever since i moved to my present home in 2009,i have very poor ,week wireless signals most of the time the calls are dropping and dont have a single signal bar,i called millions time ATT and have been admitting they are planing to fix or install new tower in my area,and have many other complains as well,but at the same time,on the upper lever they wont do any thing,instead ignored.
i called again on april 1st,2013 ,i was on phone 2 hrs,after all that time,the tech dept,Amy tech support,completely ignored and lied to me that there is no problem in my area and refuses to fix and was very rude…… ATT is completely out of control and sucking our hard money and not sincere with customer ,its shame for that big company to ignore and ripp off customer with poor service
On Weds March 20 my DSL was disconnected by AT&T- not by my request. It took one week, 7 hours on the phone and talking to 15 different people before they were able to reconnect my DSL. It was an extremely frustrating experience and I worry now about a future unauthorized disconnect. How was this able to occur and why was it so difficult to resolve.
I am writing to express my extreme dissatisfaction with AT&T’ billing/customer service. I signed up with your wireless service, I am customer for over 5 years and every month I have to spend 1-2 hours dealing with your customer service/ billing. You have fraudulently, charged me for a service/subscription that I never ordered or applied. I am not sure how many previous bills have I been charged. Your billing is so complicated that without an accountant, it will be very hard to understand all the charges and prorated amounts.
I can’t spend 1-2 hours every month to fix your billing system issues and track all the credits and changes month by month. I am still working with your customer service. They told me I will get credit next month. This month they told me next month. Plan Changes: Data Plan automatically changed. New data plan added and then different charges prorated amounts with many dates made it so confusing that I can’t understand it. Customer service told me they can’t do anything because those are legal but can explain it to me how 2 months data plan be charged in one. They told me this is how prorated works. Well, I don’t understand.
DataPro 3GB for iPhone on 4G LTE with VVM 29.00CR. This plan is $30.00 per month. You removed this plan on 02/26. You received a credit for the days you did not use this plan 02/26 – 03/24. DataPlus 300MB for iPhone on 4G LTE with VVM 19.33. This plan is $20.00 per month. You added this plan on 02/26. You are charged at the new plan rate from 02/26 – 03/24. DataPro 3GB for iPhone on 4G LTE with VVM 29.00. This plan is $30.00 per month. You added this plan on 02/26. You are charged at the new plan rate from 02/26 – 03/24.
The problem is I have NEVER-EVER gotten a bill for the correct amount, every billing cycle I have to call to get the bill corrected. It takes several calls for me to get at least closer to what it is that I am supposed to pay.
First issue with that is that I don’t have the time to be on the phone to get a bill adjusted (when is supposed to be correct from the beginning) . I work full time Mon-Friday regular business hours, I have to use my 60 minute-2 hours every time I have to call. It is exhausting and this situation is getting old.
I feel like a recording, every month is the same issue. I have to repeat everything over and over from names of previous customer service representatives- supervisors, pieces of conversations, prices, what was said, what was being done. I am extremely dissatisfied with my service; all I have asked for from day one is that I get what I was promised. I don’t want any account credits; I don’t want any unnecessary service.
My bottom line is that I don’t care who has to take care of my issues, but somebody has to do something; As a customer I have rights, I am entitled to get a service I was offered. If you as a company are not going to honor a product-service package you are advertising than you need to shut down your business.
It is not fair for people like me that struggle through life trying to make a decent living that companies are trying to get advantage of us stealing our money- making fake offers. I want you to do an audit of all my bills since I am customer and send me a confirmation about any/all fraudulent charges for subscriptions you added to my account without my permission. I am so frustrated that I told them to cancel all my phone lines and they did it in a heartbeat.
I want the service I was offered, a simple bill that I can understand, and/ or the opportunity to cancel my contract without any penalties or fees.
ATT uverse is a rip off, I want to warn every last one of YOU not to sign up for their service. When I moved into my apartment several months ago I had no choice but to sign up for their bundled package including phone, internet, and a television services. I have to say that the first month was cheap as expected, then the horror started.
Each month my uverse bill went up, and each month ATT was harder and harder to call on the phone. I was tired of being put on hold, only to have to threaten to cancel just to get part of my money back. It’s funny how the words “terminate” can make you money with their outsourced customer service reps. Just threaten to cancel and they give you all kinds of discounts.
Why don’t big companies like ATT care about the customer anymore!?
I am writing to express my extreme dissatisfaction with AT&T’ u-verse (billing/customer service). I am a relatively a new customer, I signed up with your U-VERSE bundle service because after researching carefully and calling different companies you offered the best- internet/cable deal. That is exactly when all my problems began.
I am a single mother of two that currently lives in a budget. All my bills and expenses were planned based on how much I could pay for each- my cable/ internet budget was 75 to $80 per month; based on that my search for company that could fulfill my expectations begun. I came across many dif companies that offered similar plans but because AT&T offered the best I signed up with you- <<also the fact that the AT&T is a reliable and well known company.
After the first bill everything change. When I signed up I was offered a combined bill $72.99 per month (out of which internet was 14.95 and 1 year contract with $57.99. The problem is I have gotten a bill for the correct amount, every billing cycle I have to call to get the bill corrected. It takes several calls for me to get at least closer to what it is that I am supposed to pay. First issue with that is that I don’t have the time to be on the phone to get a bill adjusted (when is supposed to be correct from the beginning) . I work full time Mond-Friday regular business hours, I have to use my 15minute breaks and my 30 minute lunch every time I have to call. It is exhausting and this situation is getting old.
I feel like a recording, every month is the same issue. I have to repeat everything over and over from names of previous customer service representatives- supervisors, pieces of conversations, prices, what was said, what was being done. Finally AT&T sends me because is their billing (they can change charges/ they don’t understand why their bill is different <>. I am lucky whenever I get a customer service rep that cares enough and tries to help.
I am extremely dissatisfied with my service; all I have asked for from day one is that I get what I was promised. I don’t want any account credits; I don’t want free fancy movie channels, all I requested was 1 Spanish channel and some cartoons channels.
They give me a monthly $5 credit (but I have to call every month for it), a whole different deal, they always say they can do anything, they don’t have such package, they can’t do anything about my bill (and they send me back to AT&T because I did not signed up for services.
My bottom line is that I don’t care who has to take care of my issues, but somebody has to do something; whether is AT&T or whomever I want my bill to be correct without me having to call every month. As a customer I have rights, I am entitled to get a service I was offered. If you as a company are not going to honor a product-service package you are advertising than you need to shut down your business. It is not fair for people like me that struggle through life trying to make a decent living that companies are trying to get advantage of us stealing our money- making fake offers.
I want the service I was offered, and/ or the opportunity to cancel my contract without any penalties or fees.
On January 22nd at approximately 4:45 pm, I attempted to use my phone and there was no dial tone! Nothing! I went to my door and noticed an A T & T U Verse van across the street. I yelled to the driver who was busy packing to end his day, and asked if he had messed with my telephone line. His reply, in essence, was “No. Not yours. But I did notice your line on the pole seemed to have some activity possibly made by squirrels or chipmunks. You should call and inform them.” Being of unsound mind, I returned to my phone site but of course had no signal so how could I call them. Your prompt attention to this matter will be appreciated.
I went to AT&T store on sahara and decatur, las vegas, NEVADA. I spoke to their manager (Mitchell) and sales rep (Natalie) regarding about my extra charge on my monthly billing. I was paying extra charge of 9.99 monthly since July 2010, the charges was about celebrity games. The manager checked my billing history and told my that I was paying it since July 2010, he told me that you have to call customer service and there is nothing he can help me and I was told from (Natalie) that it is my fault for not checking my monthly charges, she stated that our company has million of customers and we don’t have time to check everyone. The manager just walk out and stated that you can give customer service because I can’t not help you. Called customer service and they said that they can only give me 6 months refund, I wanted them to do right way, give me my full refund and at least apologize for the way I was treated. I was been with this company for a while now and I expect them to be honest and professional.
I purchased an I phone 4 plus case and car charger from the AT&T store in Gulfport, Ms. The salesman picked out the car charger and put in my bag. They were out of phones so it was shipped to me. When I received the phone and tried the car charger it did not fit. He had picked out and sold me one for the I phone 5.
So I went to the store in D’Iberville,Ms, the Manager Jason Holder was very RUDE and would not exchange the charger. I understand if he could not exchange the charger, but he did not have to be rude and abrupt. But I should have known, we have never had any good experiences at the AT&T stores. We are only with your service becauce my husband was with AT&T thru Northrop Grumman and the nice folks at Sams Club.
Based on my expereinces You would be better off closing the AT&T stores. While looking for your complaint email I found many other folks have had problems at the stores. I must say I have had good service on the phone, but the stores are your reputation. Please call me for a follow up. My husband does not appreciate someone being unnecessariarly rude to me.
I am sure your company is grateful for my business however I am not grateful to have switch to AT&T from COX. I have had issue after issue with your company and the only service you provide me is internet. I signed up through DirecTV and had to use your company for internet since they did not provide this service. Its took me 3 weeks to get a modem as your company kept pushing back the date of delivery which was a hassle since I work from home and that was my only source of income.
It was around the holidays and I lost 3 weeks of pay to contribute to my family. Finally after consistently pushing them they sent a tech out with a modem. He then started complaining that the wiring was a mess. I questioned this since I had COX there for years and the service was flawless. He made a mess in one of the rooms with wires and we had to walk around them for a week because we did not want to move them. After I had pushed to get this modem the person on the phone stated I would not have to pay for installation. I confirmed this 3 times with him because I was so upset. He stated he made the notes.
We then went a week with out internet (Making 4 Weeks no pay for my job), because the modem was faulty. They bought out another one and it finally worked. But then the technician told me that I needed to mail the faulty modem back or would be charged for the cost of the equipment, He gave us no box or return label just a location and stated they would know what to do with it. We spent a total of 5 days trying to go back and forth between this location, other locations and your customer service department because when trying to mail back every location provided turned us away. Finally we got a hold of a person who emailed us a label, (WOW this would have save me precious time from the beginning). And we finally got it mailed.
Now my problem is with billing. I set on the phone for over 2 hours and 53 minutes trying to get it resolved with this department because I was told by DirecTV it would cost me $19.95 a month for internet through your company and the bill I received was over $200.00, Now I have a 2nd bill because I haven’t paid the first one due to trying to get it resolved, and the total bill is now almost $500.00, really for internet. Your company is charging me over $200.00 a month. Installation is still being charged from what I see. The person I spent all this time on the phone with must have given up because he sent me back to customer service and at this point I was not willing to sit on the phone another 3 hours to start all over again.
If this issue is not resolved you can cancel my service and I will go through DirectTV since they do have an addition 3rd party internet provider, but I choose your company since my cell phones are through AT&T, which I have had over 13 years by the way. Same numbers and same account. Switching to your company has not only caused me financial issues but stress and strain. No one should have to spend this much time trying to get help.
I purchased an iphone5 and a contract (2 yr) on my husbands discount site for AT & T. Well they sent me an email for confirmation and when I got the first bill and all subsequent bills the discounts were not as stated on the confirmation email. I contacted you and was told that the discounts can’t be give on the phone charge even though the confirmation email shows it.
I want to know why your company is allowed to get away with disceptive (fraudelant) contracting. Because I am now committed to a 2 yr contract that is not what was originally agreed to.
My husband and I were in the store to order new phones, and the red Nokia 920 cell that I wanted was not in stock. It had been ordered for me, and arrived within the week just as I was told it would. I want to express my sincere disappointment in the wait time of almost 2 hours–I experienced when picking up my cell phone from the store. The excessive wait I experience occurred at the store on Atlantic Boulevard, Jacksonville, Florida. My original salesman, Robert was not at fault! He, actually was the only salesperson working when I walked into the empty store that had one other customer. There was a young girl at the front (I guess a greeter) and three, yes three other gentlemen (sales, or managers—do not know) fiddling with merchandise display boards on the walls in the store.
Since I saw Robert was busy, I went to the opposite side of the store after I noticed another salesman come from the back, Robert was still working diligently with his customer, so I asked this other salesman about my phone order. He said he was busy on the phone in the back, with a customer but would help. Another 10 minutes or so had passed when Robert came over acknowledged me, and said he would be with me in a moment—he was still engaged with the customer he had been working with since I had come in.
What was extremely frustrating was three, yes three others (who obviously were employees )fiddling with taking down and changing (advertising) wall boards while a customer waited, and waited for over an hour! They found that task more important to do than waiting on a paying customer (and needless to say phones and phone service is not cheap). I worked in retail for 15 years, and that type of work they found so important to do at that particular time–while a customer was left unattended seemed to demonstrate poor managerial decision-making, and equally poor customer service.
My whole experience in the store took almost 2 hours! One hour plus of waiting, and another approximately 45 minutes, because the “voice mail” was not operating correctly. Robert was working feverishly with tech support on the phone, and I waited outside in my car. By now I was too upset because I had many errands to do on my day off, and this was taking way too long for a store that had only me in it at this time. About 15 minutes later I returned inside the store, and Robert informed me the voice mail problem had been solved. When I asked how, he told me another salesman (maybe one of the three wall fiddling guys?) help him out. Once again, my salesperson Robert, was wonderful. But his co-workers seem to give him no visible support until…well, I do not know who or when, but I think it is reprehensible that no one helped him out before so much time had elapsed.
Separately, I was given as part of a promotion–a free black wireless charger. When I had inquired about a red wireless charger to match the red phone I was picking up, I was told only white or black was available. Right about the time the whole pick-up, and voice mail debacle had been satisfied (approximately 2 hours later), one of the “wall” guys came out with a piece of paper with a item number on it, and remarked—you can get the red, but it’ll cost you $50.00, and then he returned to wherever without another word being said.
This felt insulting to me because he had made no effort to help in any mode or manner previously in the last several hours, and when he did speak to me—it was to ask for more money. More $$$ for that type of service was just appalling, and left me really dismayed with the entire transaction.
I called customer service tonight and spoke to a cancellation dept. associate as well as her manager. I believe her name was Sara. My husband recently passed away on 9/1/12 and he had a wireless contract that expires this June. I have been cutting my expenses and have cancelled my landline so I’ve been using the cell number and paying my bills on time every month.
My daughter has offered to pay for a cell phone for me with her current provider to help save me money, therefore me calling AT&T to ask how to cancel my late husband’s contract and waive the termination fee. I was told by both people I spoke to that they cannot do that because I have used the phone for my own purposes.
I was trying to do the right thing and let them know why I wanted to cancel and they said that I would be responsible for the fee because he was my husband. I did not sign any contract and in fact it took my husband to call AT&T to even discuss any issues over the phone with me before anyone would even talk to me.
So why is that different that he was the primary provider and unless he gave permission for anyone to speak to me he had to give his consent. I thought that AT&T would have been more sympathetic to my circumstances but apparently not.
I work in a customer service field and I would hate to think that the company I work for would treat someone this way. I will continue paying the $75 a month, even though it will be a hardship for me, and believe me I will cancel the day the contract is up and tell everyone I know about the service you get from AT&T.
I closed my at&t account and paid my final bill of 21.66, and they say i owe them 5900 + dollars, for international calls,I thought I was on international calling plan but I guess not, but why was I not told of this outrageous amount earlier? I am unable tolog into my account online now, and i ask if they can reduce it and they say no, I ask about getting on a payment plan and they say no, I have no way to get that kind of money, SHAME ON AT&T, I filed a complaint with the fcc and I will be filing a complaint with the better business beareu, I will dispute any negative marks on my credit report, customer service is terrible, and i get put on hold for 30 minutes, THANKS FOR ALL THE EXTRA STRESS
On December 27,2012 around 12:10 p.m. about my service been cut off , and a representative came to the phone and stated it was because the payment arrangments had been broken. I was shock because my payment wasn’t due until the at Friday but she stated it was due on he Dec. 24,2012 and I told her know way because I didn’t get paid until that Friday. She stated know when your phone is turned off you need th full past due payment or you need to speak to a Supervisor and I said OK. I waited about five minutes for a rude SUPERVISOR Mrs. Jennifer Banks ID-JB330 and I explainted to hear the reason for wanting to speak with her and she didn’t hear my story it was basic pay the past due or that is it, but I would like for someone to pull the phone call because it was just too much to talk about. Found out on my bill they had been charging me for a phone I never had was explaining her the situation and she stated you should have been looking at your bill and you will have seen the charges. She had me on hold for twenty minutes reviewing my acct. and told her I was at work thinking she would have said let me call you back when i complete my investation but no she made me wait. I think the part that really took the cake was I was so mad was crying and she didn’t even care she stated everytime you call seem to never understand but I told no one person understand on the same level and you can hear everything in the tape. Also stated you want to cancel your service right know instead of trying to work with me and I’ve been with the company two years and my contract will be on Dec.31,2012 and I will not renew my service. If she is talking to her valuable customer how in the world is she treating her employees if you continue to have on your staff look for decrease in sales, and serious customer complaints. Please I strongly urge to listen to the tape so you can understand my sorrow having to leave ATT because of a rude,rude, supervisor. Just think how many times this could of happen and know wanted to get involved with the complaint but it doesn’t hear will e-mail the CEO of the company if this what it will take for someone to remove her from the Supervisor position.
I have been a customer for about three months the first bill I was charged 72.00 including insurance I did not sign up for. I called they said I would get a credit but I had to still pay the 72.00 which was debited out of my bank account. was very upset. The next bill comes I have a 25.00 credit but has been double billed for services bill total comes to 101.00, I was so mad, I called and was told I was double billed and it was a glitch he would take off the extra 40.00 that I did not owe, he even connected me to the billing office where I was told they would only charge my account 61.00. I got charged 81.00 out of my account. I was signed to a bundle home phone and internet for 48.00 plus extra 10 for modem. I cant afford to be debited out of my account random amounts. then get a credit but bill me more next month. I was told this was the best service to have. I decided to try AT@T. I have been upset every month since I have had them with this bill. I would like the extra 20.00 I was charged to be put back on my account. I want to be charged what I agreed to nothing more or less my bill should not be more than 62.00 or less. This is not very good service, adding insurance and then constantly over billing making me pay and offering credits that dont make a difference because you get that back in bogus billing . My address is 116 Engleman ave apt G, Burlington, N.C. 27215
AT&T hijacked my yahoo e mail and replaced it with their own, added several addresses to my contact list and will not accept them as legal addresses, i want my yahoo e mail page back and i want AT&T the hell off my computer and out of my life, they are as bad as the U>S> government about being obnoxious, arrogant and great rip off artist. you also have a stupid way of making this site hard to use.
I called At&T on December 7th 2011 to inquire when my contract end date was. I was told by the CSR my wireless contract would end January 4, 2012. I wanted to change services. I cancelled my contract the day after the informed date and later received a bill for $1000 in cancellation fees.
I called to inquire about the bill and was informed that my contract did end January4th on MY cell phone, however the contract end date on the other 3 phones on my account did not. Hence, the cancellation fess for each phone! They had a record that I had infact called AT&T on December 7th, but since they could not verify the content of the conversation I was liable for the fees. OMG! Really? How stupid do you have to be.
Why would I intentionally cancel 4 phones early?? I wrote several complaint letters and NEVER received one reply. Oh wait, yes I did, when they sent my account to collections!!! I had to pay the fees to save my credit. But I think it is an outrage that #1 cancellation fees are ridiculous expensive for no reason #2I never received one reply from AT&T #3 they are so stupid and lack any common sense to realize I called to find out when the contract on my ENTIRE ACCOUNT ended!
It seems absolutely absurd that in order to speak to someone about telephone problems, you have to wait ten minutes (at least) in order to speak to anayone, and then sometimes, you are cut off, or you deal with someone who is clueless as to what the problem may be.
I have had AT&T just about all of my adult life, and have been a very loyal customer. I recently got my wife an upgrade, and got the Apple I phone 4S. I was planning on doing the same thing for myself, but I couldn’t until July of 2013. I let my son use my upgrade a while back, and because of that, I can’t get one. I know we have to have rules, but for a customer who has been with you well over 20 years, you would think you could make an exception.
TI am writing this letter regards to AT&T monthly service hidden charges. I been with AT&T U-verse Internet Service for many years. However recently I realized they are applying hidden charges to take full advantage of there customers. Month of April 2012 I was behind on my monthly payment for few hours and as I realized disconnected internet service; with in second I paid $29.99 service charges. However, I was reviewing my monthly bill online and realized AT&T charging $30 restoring fee, $5 late fee and $5 convenient fee.
Added all up to $40 extra fee charges that is more than 130% late fees charges top of monthly bill. So I called AT&T customer service and spoke with Katrina id# MJ6810; First she refused to understand my question and than she applied by saying these are AT&T terms and conditions. So I asked to speak with manager to understand why AT&T charging more than 130% late fees charges top of monthly bill of $29.99; total = $69.99. Manager Name:
Sandy id# SS11E, spoke with me for more than 30th minutes however same respond. (“130% fees charges is AT&T term and condition and we are following the company policy.”). I asked please explain what and how AT&T asking 130% late fee charges and what work AT&T did in few hours that costing me 130% late fees charges. In return no clear respond; so I asked to speak with her manager. Sandy asked me to wait for 24 hours for her manager to call me back. I am very surprised and disappointed with AT&T customer service. AT&T is taking full advantage of there customer and if you ask a explanation, AT&T respond to wait for a phone call.
Please AT&T I am requesting further more information regards to this issue. Also during 2011 I had many times disconnected internet service which I had called several times. I need copies of all the work orders and complaints I made during 2011.
I bought a iphone and case from an AT&T store for my wife. The wife wanted a different case. A few weeks went by and I tried to return it. There was a 30min wait! There were only about 15 customers in the store! I said, why don’t you have a register that caters to quick transactions like a refund.
They were like, ya, that would be better, but we don’t. I got upset and left. I tried again a few weeks later and the same thing. Too long of a wait. I tried again a few months later in the morning and they said they can’t do a return past 30 days. Weak! Any other big box store would be like, “ok, let’s see what we can do”. And maybe offer me a store credit.
But no, not the AT&T store. I have a family plan cell phone service, U-Verse (with cable and internet) and a home phone all through AT&T. And now I’m really ticked off over a dumb $25 case. What I probably hate the most of the situation is there is nobody to complain to within that organization. There is nobody to stick it to. Just left here to simmer in my angst.
The reason not listing name is no one returns AT&T compliants in past. Many citizens here in town have continually complained about the service at the store at IH45 and SH 30.I have been a customer a long time both landline, mobile, and work mobile. I filed a previous compliant on same store two years ago trying to get my work phone fixed cause of problems. They did nothing for me. I even purchased my phone from that AT&T store.
I had to go to Bryan and get it fixed and they were friendly. Had problems a few months later and went back to the Huntsville store to no avail. I went to Bryan and made it work. Was told it would probably have problems down the road. The Bryan AT&T store worked with me and I upgraded and got an iphone. No thanks to the store in Huntsville where I lived that did not care about my business.
Seems all they ever want is sell sell. One of my sons needed a phone. Could not work with the local store, just guess where we had to go. I then took my second son to the store in The Woodlands because local $300 or so dollars because it was not covered under AT&T insurance. I asked is that all they had and told yes. I asked about rebuilt phones and she then said store had rebuilt (cheaper phones) in one section on wall. OK we going to buy him one. She asked for the phone number and gave her number.
She asked name and told her under wife’s name cause under family plan. She said that she had to call her to get vertified, I told her not necessary because the other locations when purchased phones never asked it, all AT&T and better service. If it was not an emergenccy cause he needed the phone when going to work early in morning, I would not have purchased from the Huntsville store because of their rotten service. I called my wife on my cell phone and handed it to the girl to get whatever she wanted.
Big Mistake–Why–Read this and if it does not upset you then I know you will not take any action against this store here. I get my phone back from her, did not listen to their conversation. She ask for the money and I pay her. I then get a phone call from my other son who asked what has happened to my son. He tells me this woman from AT&T cause about needing info and phone broken. Whatever was said, my wife thought something serious happened.
I was speaking with another customer that knew me inside the AT&T store when this happened and waiting to get the phone set up. I tell my son on the phone what happended because my wife was out of town at his town. He tells me the call upset her and she got worried. I get home and talk to the manager named Andrew and tell him how upset I am. He said he can relate, but it is FFC rules that all this had to be answered, this is bull.
I told him this because I have been in the store before seeing other AT&T customers getting stuff update when husband not with wife and no calls required. I have only experienced two people in the Huntsville store since they opened that have good servie and none of them management.Your current manager is not customer friendly at all. He would argue over the phone. Now do you see what kind of problem you have here, many people would like the store to be more customer friendly.
It will be a long while before I step back in this store because I do not wish to support it because of its bad personel. I will continue to use Bryan and the Woodlands like so many here because of the friendlier staffs.
I was told that if I switched to AT & T high speed internet service that I would get a $100 rebate check for the modem that I was billed for which would make the modem free. This was not the case. After being on the phone for almost 2 hours I was then offered a $30 credit on my bill or I could hold and talk to a supervisor regarding the rebate I was offered.
I opted to hold and the lady in consumer affairs stated they did not offer me that deal and that she would be will to give me $87.05 for the inconvience but I would have to pay for the shipping which was $12.95 I informed her that I should not have to pay for shipping when I was told it would cost me nothing to receive the modem. I am so mad because I have now cancelled my time warner account to switch to AT & T and I did not receive what wast offered to me and also my internet hardly works it kicks me out every 15-30 mins.
This is the second time they have promised me a rebate and they never send any rebate the first time was in I think 2008 when U-Verse was fairly new in my area and they promised me a rebate for signing up for service and when I called to inquire about the rebate they had no clue of what I was talking about.
We got cut off yesterday and you never called back to reconnect ...
I’m waiting for my refund check for 240.56 now for 3 mo.
Claim number cm 2017-12957571
Email states that it would be put back into my checking account on the 12/13/17
I have been on the phone for hrs dealing with this matter next I will be cancelling my Uverse account do to poor poor business matters with att
This is becoming principal now ....
Please email me a legal response so I can move forward with legal action against att ... I’m making a copy of this for my file which I should of done yesterday
Cera1955@att.net 1/18/18 11:53
Our internet service keeps going out when calling AT&T keep getting the same excuse that there's an area outage. I work from home and this does affect my job I do not want to put my job at risk because the Internet service is horrible.
What is causing these outages if they are outages and what can AT&T do to prevent them. I'm sure I am not the only person that works from home that is affected by these multiple outages on a daily basis.
I dialed their customer service phone number +1 833 663 66OO and the support guy was very rude,He fixed up the situation but was not good in behavior and talk
i am looking to complaint him regarding that
I had att telephone, and internet. For the past, nearly 3 years, the phone hasn't worked, at all. I cntacted att concerning this problem when I got a new modem. Nothing happened, they still charge me for the phone.
ON MAY 22, 2017, I SPOKE TO JARAMINE WHO PROMISED THAT I MY INTERNET, PHONE AND DIRECTTV WOULD COME TO $143.74 PLUS TAX FOR 12 MONTHS. OCTOBER MY BILL JUMPED TO $178 + AND NOVEMBER IT JUMPED TO $199+. NOVEMBER 24, 2017, I WAS TOLD I WAS NOT ENTITLED TO ANY MORE LOYAL DISCOUNTS AND I SHOULD BE ABLE TO HAVE SOME ON DECEMBER 1, 2017. I CALLED AND SPOKE TO NELL WHO STATED THAT I WAS NOT ENTITLED TO ANY MORE LOYALITY DISCOUNTS. WHAT HAPPEN TO THE 12 MONTHS I WAS PROMISED? AS LONG AS I HAVE BEEN WTH YOUR COMPANY AND PAID MY BILL ALWAYS, I SHOULD BE ABLE TO RECEIVED GOOD CUSTOMER SERVICE. I WANT SOMEONE WHO KNOWS WHAT THEIR TALKING ABOUT TO ANSWER THE ABOVE QUESTION. IF I CANNOT RECEIVED A SATISFIED ANSWER, I WILL HAVE TO GO TO ANOTHER COMPANY SINCE I CANNOT AFFORD THESE CHARGES.
I recently applied for the access program and qualified. I spoke to a representative and they schedule a date and time to send as technician out to my home address @ 813 Adeline Dr in Oakland California. On 12/13/17 they never showed up they reschedule for 12/14/17 and I'm still waiting for them they don't call or let me know if there is anything I can do from my part to be able to process what ever its needed as soon as possible.
Someone ordered a iPhone X on my account. I’ve been on hold for 6 1/2 hours today and no success. There’s no one to talk to and no one to complain to. The phone is going New Jersey and includes an address. The retail store says tough luck. I’ll have to pay the $1200 if I can’t get a hold of fraud. What government agency can I contact.
I recently bundled my AT&T wireless and DirecTV. Since that time I have been unable to access any DirecTV apps or sites. I contacted AT&T customer service today and spoke with a young lady whose name I did not get. She transferred me through to Micah in customer support division. After once again explaining to her what my problem was, she became very obstinate. I had to ask her several times to please let me finish. When I tried to explain to her that there some things on my account that got confused after the bundling, she became very unprofessional, argued with me that did not happen, and once again refused to listen to what I had to say.
I just completed going back through my account and correcting the mailing and service addresses. I was incredibly shocked at this woman's idea of customer service. She also changed the password on my account to send me a temporary one. When she did this, my email no longer worked. At the time I didn't know why, but found out after I got off the phone with her that is what happened. Once I corrected the password issue, my email began working fine.
I still cannot access any apps related to DirecTV and after searching through all the help and support online, I made the decision to ask someone. However, after being on the phone with her for over 30 minutes, my problem was not resolved, and AT&T customer service gets a terrible rating.
to date I would not even give you 1 star, but not an option-billing process is horrible your local sales representatives in Jackson MI are the worse nothing is their problem! they tell you that verbally. My bill is always sent 4 days before due go to the store to pay they tell you cash or credit only then tell you cant take cash-and when asked say oh its a new store policy -told them paid in cash before -was told by young very rude arrogant young man (not first bad experience with sales reps) "NOT MY PROBLEM" tried several times to get through to complaint line on hold 3 times for over and hour to be hung up on. So of course left with the only other option which is to send via mail by check making my payment late and now added late fee. My experience to date I will never do another thing with AT &T once my contract is complete. I thought Comcast was bad they have AT& T beat with customer service hands down, and that's not saying much.
My family has had AT&T for the past 10 years to my dismay. Throughout this time the service has been awful I'm constantly being belittled by the employees that are trying to "help" me. We have been having issues with slow and unreliable internet for years and every time someone comes out to "fix" it they just end up testing the box saying it's all good here and walking off. The last technician that came this past August or June was the most help because he and I went through and tested the internet speed to prove my results but even when he saw the issue for himself he was unable to fix it. Every year I come home for holiday only to see that the wifi situation keeps getting worse. Someone get on this shit. I'm pissed.
Each month I am receiving a bill for service that I have never had. I have called customer service each and I am told it will be taken care of. Let me give some background. I live in an apartment which until 8/31 had a contract with NEWWAVE which allowed us to receive cable service at a discount. When we were notified, I shopped around and decided to go with DIRECTTV. Little did I know, until day of installation, that cable dishes could not be mounted to the building. I had to stay with NEWWAVE. When the AT&T installer arrived a couple days later, I explained to him. He told me not to worry that he would mark canceled. APPARENTLY NOT-----the customer service files indicate that I received box. I DID NOT AND I AM NOT GOING TO PAY A MONTHLY CHARGE. Please remove charges.
In short because your time is valuable; I spoke to a rep from the retention department on 11-11-17. They offered a BOGO deal to add a line and a price of $99.00 for an additional iPhone 7. I informed them I had to call back due to needing to return to work. Today I began to contact them again through chat message. I explained again I would need to add a line and use the BOGO to get two iPhone 8 and therefore to keep everything simple instead of the iPhone 7 offer I would like to purchase 2 additional iPhone 8 phones for a total of 4 and having added a line I would have 5 lines. The chat lasted 45 minutes then I was transferred to a phone that was supposed to be a manager in Loyalty (I have been with ATT forever). The phone transferred me to a robot that disconnected me, then I was called back by sales they then transferred me back to loyalty as each department kept switching me back and forth. 2 hours on the phone and someone actually told me the first rep that I spoke to on the phone on the 11th was wrong. They should not have offered me the iPhone 7 for $99.00 as that was a promotion from 2 years ago. I explained I had been speaking to Xfinity voice and Verizon to shop for Black Friday options for the iPhone 8 and there are plenty of deals to be had. It made no sense to me to have to switch carriers to have At@t to try to win me back in less than 2 hours. I feel this type of charade is dishonest and I can't believe I was treated this way. All this should be documented in my account. Please Mr. Randall L. Stephenson, CEO learn to treat loyal customers better.
Sincerely Dan Devine
Constant DSL outages. No resolution after calling level one, level two, chatting with "Steve", two missed service appointments....and one kept service appointment. DSL goes out about every night!
Spent an hour on the phone with your AT&T service reps and complained about background noise which is continuous in YOUR LAND LINE. Your various "reps" clearly heard it. Reps did everything to discourage me from complaining even stating they did not recognize the information I was giving them which I read from your own bill. Finally I was cut off with a curt thank you. Would somebody plz fix the annoying noise in my home phone 951 929 5714 asap or I will be forced to cut off your next months check. I would appreciate a callback asap and the clock starts running now.
Account #: 951 929 5714 1484394. PS. Nobody recognized YOUR OWN INVOICE ON YOUR OWN LETTERHEAD BUT DID RECLUCTANTLY ACKNOWLEDGE THEY WERE WORKING FOR AT&t. wHAT A WAY TO RUN A CORP.
Hello, my name is Tom Ross and my Direct TV account # is 18841432. We have direct TV and have had nothing but problems since June when it was installed. The system does not work anytime there is inclement weather and will take several days to recover once it has been knocked out following inclement weather. I contacted direct tv to cancel the service due to the poor performance and experienced the worst customer service I have ever encountered in a company. I asked to speak to a supervisor and then the supervisor's supervisor but to no avail. I was told that since we hadn't called in for service repairs we were not going to be helped. FYI - direct TV service lines are only open during normal business hours. My wife and I work 12-16 hour days in the medical field and cannot make personal calls from work. I literally had to take a vacation day to actually contact direct tv and try to resolve the issue. Customer service was so AWFUL that Ipent literally 2.5 hours on the phone trying to explain that we cannot simply call anytime and asked for our money back and the service to be cancelled.
The only resolution I was able to get was for the company to send out a technician that day (yesterday 11-10-17) to look at the installation. According to the technician (who was very helpful and excellent to work with BTW) the system was incorrectly installed originally and he indicated it was a miracle that we got any channels at all.
Once again we contacted direct TV (yesterday at 2:30 or so EST) to get our money back due to the improper installation and got put on hold for over an hour trying to get someone to assist. AT&T is the parent company for direct TV so i am reaching out to you for resolution. I would like the past 6 months fees refunded and the service cancelled as we are so disgusted with the lack of customer service and the ridiculous "run-around" you get trying to get issues resolved that we will never recommend direct TV to anyone. Please help me.
A sales lady came to our home and we decided to switch to ATT from Spectrum. She said all installation would be free for three TVs. The installer said she had to move the wiring under the house about ten ft. in the room with the modem. The SAME room we had the spectrum wiring. She never said a word about this costing an extra fee of $55.00. The contract stipulates that any extra installation fees would be discussed with the customer. It didn't happen! We feel this is a bad way to treat seniors, one of which is a veteran.
services i was with at@t for the last ten years never see the service so bad remember how bad the services was in the 90,s well it is back again so sad what,s up is a free app i was charge for a 2 minutes call charge me 8 minutes the weather was bad and bad recption i call after making the call and said to the customer service person this was a free call what.s up she said to it was a mistake i call later some one else told me it was not free , my services are in america not india they don,t care all they want is a pay check please takecare this problem else i will take my buisaness else where only on princeiable. phone number is 6093691924.
Service was down app three days from 09/13/2017 through 9/16/17. Manager text because of my concern for the inconvenence. I was instructed to call for a credit after the boardband outage was complete for credit. I called immediately and was told I would rec a 30.00 credit. After two billing cycles l have not rec ed the credit. I called numerous times and was given a ticket #J93601302 on the three call. Last bill did not rec credit an called today 11/01/17 and was told I could get only 15.00 anothr rep stated 6.00. Asked for supervisor and was not allowed
7706962210 and 6785256681
AT&T took money away from disabled person then cut service off ''
wrong in ever way . against a disabled person and big mistake
charge me 4450 for modem and money while no service , hurricane irma
Very ,very poor repair service.Telephone is out an average of 2 times per month.Repair service tech. takes about 3 days to arrive. They work on it long enough to fix it,I dont know how, then on average it will work about 7 or 8 days, guess what? Out again. Worse service in the world to be such a large corporation.
My fax line quit working on Monday 10/30/2017
i was told by technical support the earliest they can come is Friday November/03
im a Pizza Delivery Store where i get an Average of 15 order on my fax
Fax LIne 615 846 1804
store number 615 231 1000
My complaint is your customer service reps seems to have no clue as how to treat your customers. After my u-verse was increased in August I called to see if I could get it lowered and was advised that there was nothing more that could be done. So after going basic for a few weeks the lost of the channels still did not warrant the price I was being charged. I called in September, I believe it was the 6, spoke with a rep and set up a price of $119 for 24 months if I would switch my u-verse to direct tv. Now I am being told that I am not eligible for that rate before of me having phone service since 2013, that is not what I was told, so if you cannot honor your agreement I would like you to take me out of this one sided contract so that I can look for service with another company.
Starting on Aug 23 we switched from a family plan that we had for many years to a unlimited plus plan along with switching to Direct tv so we could save money. our Bill should be 140 roughly every month but the last few months since switching over it has been almost 200 this is not what we have agreed to and i am extremely unhappy. Like i said i did this to save money not spend more. Every time I call in I get a different answer and they change the bill but every time it gets changed i then have a prorated bill and that yet still doesn't help me because my bill is more then it is supposed to be. I would like a answer and a solution to this or I will be taking my 20 plus years of business to a different company.
I have had Service with ATT for 10 years I have a Cell Phone I call to have Unlimited service put on my cell phone that is Unlimited Data Plan the Girl of the phone told me because your a long time Customer we have a Gift for you it is a new Tablet and it is FREE I told her Nothing it free and she assured me there was only one charge for the Tablet that was $10.00 a month that's all I said ok I hope there is not a gimmick here just to sell me a Tablet she again assured no Gimmick well I got the tablet I put it on the charger and as it was charging up the Tablet started ringing I said what the heck is that well this tablet is a Phone I did not ask for a phone it has a dial and everything and I kept getting messages from Direct TV to set that up and they wanted a credit card Information for it to run it I did not ask for that and it had HBO and want me to set up an account I did not ask for that either the girl did not tell me anything about this stuff and she added up the billing and told me all this will cost me a month was $106.53 I told her that was fine but when I went on my billing on ATT it said they wanted $259.00 for the month of November this was not told to me I was being charged for the phone and a new phone number Direct TV and was going to be charged for HBO why do people lie to you on the phone I have trusted ATT for 10 years now and they do this to me, I don't no if the Girl gets a commission for selling Tablets or what but she socked it to me and this is not fear to me I wanted to keep the Tablet so Badly but I could not pay those High prices. I am a Disabled Vet and I am on SSI and I am having it hard enough but I keep the ATT account because they have been good to me for 10 years now I get this pulled on me and it is not right by ATT.
I took the Tablet back to the ATT store and I have 2 receipts for proof where I turned it in. Shame on ATT to do this.
We had trouble with my DVD and called AT&T. They had me on the phone for 2HRS.and a half. Got nothing resolved. I an so tired of getting nothing resolved . Both me and my husband are in our late 70's and its hard to be on the phone that long.
My name is Wesley Rees. I have been an AT+T customer since May 2016. At that time, I ordered internet service (U-verse) and had it installed at our new home. Within a few months, I saw the need for home phone service and added it.
Earlier this year, I began experiencing some issues with the internet service and called about having some service done. The reps checked remotely and said that they could reset some things from where they were. I continued to experience the issues until it started to affect our home phone service also.
I called in to have a tech come out and check things in and outside of our home. (The phone and internet service started to drop out for several hours during the daytime). The tech was supposed to come out one weekday afternoon. He called us an hour after his appointment was supposed to be over to let us know that he would be late. I told him not to come out, and that I was probably going to cancel the service with AT+T. Needless to say, I was not happy about this.
A few days later, I called in and requested a service call for a Saturday, when I would be at home from work. The same guy came out and did a few things- troubleshooting and feeling confident that he had solved the problem. Within an hour or two of him leaving, the issue occurred again and our service dropped out for about an hour or so. I called him from my Tracfone cell phone to let him know that the issue had not been resolved.
After a couple more weeks of this I saw that my AT+T bill was going up and was paying around $100 for internet and home phone service. Unhappy with the service, I attempted to call in to see what could be done to lower the bill. We do not use the amount of internet that we are given and I cancelled the international calling plan to help reduce the bill. An online chat rep, on August 20, stated that if we ordered wireless tablet service, that my overall AT+T bill would be reduced from around $100 to around $60. I questioned this, as it didn't seem right- that we could add a service and get our bill lowered. So I double-checked and was assured that this would be the case. ( I do not have a record of this chat now experience, and am kicking myself now, since I have been told that since I do not have a record, that I will now be charged an early termination fee).
A few days later, I was billed for the shipping of the tablet and received it. (I did not need a tablet, and only ordered service because I was told that it would lower my overall bill with AT+T). We continued to have service outage issues, and I was calling in after work to let them know how unhappy I was about the service. I wanted to cancel all service with AT+T, but you are the only providers in my area for internet, so I held off on cancelling. The outages continued and then, upon seeing that my bill did not decrease but instead went up(!!!) I called in to have the home phone and internet checked again. The same service tech came out and worked on the service at the house here, but by the time I got home from work, I was furious. Not happy that the online chat now rep was wrong in what she told me about the billing, and still experiencing the outage issues, I finally cancelled the home phone and wireless tablet service. I also told the chat now rep at this time that I only wanted to pay about $30 a month for internet and not the $50+ that I was currently paying. After being switched back and forth between departments, I was told that everything was taken care of. However, there was no indication of what I was supposed to do with the tablet in order to send it back. I had barely used the tablet and wanted to send it back because it was AT+T equipment and not mine. I had told the chat now reps that I wanted to send it back, but they did not inform me on what to do.
A few weeks later, while checking my account, it appeared that my billing was still messed up and was now being charged even more money for service that I was supposed to no longer have. Upon checking in with chat now reps, I was informed that I had not cancelled my wireless tablet service in time and was now going to pay for the early cancellation fee. I asked why this was the case, since I had been misinformed about the pricing. I was told then that since I did not have a record of the chat with the rep who ordered the service for me, that I would have to pay for all of the wireless tablet service and fees, including the cancellation fee. I told them that I should not have to pay the fees for services that I did not want. The rep said that I would have to pay them. I said that I would not pay for fees and services that were misrepresented to me.
And that is where we stand now. I have not paid for any of these services and fees and would like them removed from my bill. I have been told that this will not happen, and I stand by my statement that I will not pay for them.
So my question now is, How do I send back the AT+T tablet. I do not need it or want it and have cancelled the service. I have cancelled the home phone service, and would cancel the internet if I could find another provider in my area at a reasonable price. So the ball is in your court. I will await your response...
Respectfully and sincerely,
In May we called to get a land line hooked up to our house. The tech showed up and all he had to do was hook up the wires in the box outside of the house. The tech stated that he was told he was going to have to run new wire inside. I explained that I had already ran all of the wires inside the house so he would not need to do that. Tech checked the phones after he hooked them up and everything worked. The tech stated that he would note the file so we would not be charged as he did not have to do the extra work and would be approx $120 off . We received our bill with the charge on it for the Tech running the wire that he did not run. We were told that the file has been noted and sent for a Manger to approve and remove. We were told to only pay the difference and that AT&T would resolve the issue with the over charge. We have been going around since May It is now Oct. We have spoken with sever Managers and finally go the charges dropped. When the charges were dropped so was my long distance service. We have been calling for over 2 weeks trying to get our long distance service turned back on as my Wife and I work from home and this has caused a big issue. I would like to get this resolved as soon as possible I feel we have been way more than patient 6 months in the making now.
I have been a customer of ATT since 2015 and prior to that my husband a former employee for 37 years. I am upset with the price increase of my bill since I went under contract. I went to Direct TV, then they were taken over by ATT and thus my prices continue to increase. I decided to go with another provider which gave me a price guaranteed for 2 years. I went back to ATT on Oct 5th to get a quote for my internet service. I was told it would be $47.00 monthly with a $15.00 credit giving me a price of $32.00 plus taxes. Today the 20th of Oct. when my contract with ATT would expire I cancelled my service with them and told the agent I wanted to continue my internet and gave her the price of $32.00 I was given. She came back and said my cost would be $54.00 a month with the $15.00 discount coming to $49.00 a month because of not having Direct TV. I am not the only one sick of ATT because of their price increases. I have no complaint with their services but only with their prices increases. Also the agent I spoke with today, tried to charge me with a cancellation fee until I assured her that was wrong, that my contract expired today. She then said she had pulled up the wrong account. I am sure she did, really? I would not recommend ATT to anyone. I am stuck with them for my internet for a year, but after that, I am through. I hope other customers will read these complaints before signing with ATT. Nancy Riggins Oct. 20, 2017.
Terrible customer services!!!!
I called AT & T yesterday because my larm is beeping despite all my efforts to fix it. The lady over there "scheduled an appointment for today from 8 to 12 but nobody showed or called me, so I called customer services at 12:30 and the c.s representative told me that my appointment was open and that they called the tech who never aswered the phone and for that reason a supervisor will call me to let me know what was going on with my appointment. By the 1:30 pm after several calls, a lady told me that I did have any appointment (I request a day off at work to make this appointment). Finally I spoke with a supervisor called Charles who was very rude and who informed that my original and only appointment was scheduled for 11/7....so,, 3 more weeks heraing a bepp ....This is SO unrespetful !!!! As soon I completed my contract I will running out from this incompetent company. I missed my work day and my patience with these peple who turned ny day in a nightmare !
I was told my a representative before I joined AT&T on August 26 (cell phone) that my bill would be a certain amount but now that I have joined I am being told he misinformed me so now my bill is much higher. I do have a copy of our chat. I have called several times to correct this problem, I have spoken with a supervisor on tonight Oct. 15, 2017 only for him to get smart and very unprofessional.
I have been trying to get internet at our place for 2 weeks now. I had a bundled plan with directv, I have my cable but still can't get a straight answer from anyone. I keep getting transferred to different departments, hung up on, and my credit ran every single time. I went from a 570 to a 419 in a matter of days because Everytime I call you run my credit! Why is that if I have an account already? Now my credit is too low to get service from anyone else. Was this the plan? So that I had no other option than to stay with you?
I have some grave concern inregard to my exp at att wireless retail store in lawrenceville ga 722 Collins hill . As a loyal Cust which I have been for ten yrs..
And same time it's a shame . That it's came down to loyal client have to file a complaint form. To get at & f to stop ruining a relationship of 10yrs. There is fraud that has occurred in during a visit at att wireless store for five minutes. To check out the new product .ans at same time was shopping a birthday gift did my wife's which was on 9-29. .so the fraud incident that occurred was on 9-27 as I mention I was in store . & it's a shams to mention that I went in with in mind to get new phone for wife but due to the unpleasant conversation with rep and type question I was being asked . I ran out of the store pretty much . I felt some ons trying to gather to much personal info so I stop from caring any further . I left shortly after I left I recieved voice mail from the SAMs rep wanting to know when I would come back and for me to call in regards to wanting some info . Which I did not same day my wife experienced some issue with her existing phone went black out not knowing what the seems the problem . We waste days from apple to AT&T to mall repair place but no one could tell what went wrong I wasted 2 days of my time going in circle.from pl to pl . My last option which was buying new one. But that also failed due to I being told that upgrade was already done & I was the new owner of i8 & cannot upgrade. & that if was dons at this particular store where I was on 27 sep well then this just beginning now wife with out phone with young kids not exceptable . So back to start again I was then told that fraud dept shut my wife's ph off ( this ph with no under contract or term) and with out warning or courtesy call . AT&T decide to kill my existing phone .after hours if waiting on hold I was told to go retail store and pick up new sim after that ph shokd be fine since tits reset by fraud dept .so we did and my wife went to same store that I did and. We where told we just purchased a new phone from them . And I couldn't even get new phone . Now we r still with out ph after store replacing SIM card phone still did turn back on . Now still I have been accused by rep on phone in person they all think I am thief & lier and request for arbitration dept to contact me ASAP but no response none I am requesting some one need to respond accordingly & investigate to the fact and answer to my concern my phone ruin due to fraud dept #2 paying for servics that is not active now I just received a bill with terms on new ph & ins as well for znd in amount $ 42 I have also filed a police report and I need att full investigate outcome report once it's completed. Obviously crime is being done by people who represent att and if this statement dosent alert att then they need to clean up the bad seed . Before it's too late thank you
My AT&T account is 9852649108. My contact number is 985-264-9109.
This complaint is about Upper Level Customer Service personnel and NOT about the lower-level operators that answer the initial telephone calls. It is my opinion that the your 1st level operators are routinely given information by higher level managers that appease the customer when the upper lever manager has no intent of following through on the actions.
My experience involve and insurance claim that turned into a warranty claim and two and a half months of shear stupidity involving broken promises for resolution, callbacks, and credits. I cannot believe that it took AT&T from on/or about July 18, 2017 until on/or about October 11, 2017 to figure out that I had returned a telephone despite that fact that the information was publicly available via the newgistics.com website and that Customer Service Reps for AT&T and Asurion had acknowledged the return of the phone.
I easily have over four hours of phone time (conservative estimate) in trying to resolve this issue once AT&T decided that I had not returned a telephone. This does not include an initial answer as my calls have always been answered very quickly. This means that AT&t personnel also spent that much time on the phone.
I was promised a Credit for the missing phone was going to be applied at least three times. Starting with October 6, I was told three time I would be receiving a phone call from a supervisor. I never received a single phone call, message, or email from said persons. I was told three times that my problem had been escalated. So what. It did not product any results.
Why do I blame the upper-level supervisors? Because a good deal of my time was spent waiting for the agent to receive an answer or proposed action from their supervisor. This is why I don't blame the front end personnel.
Finally, I was given a number to call at Asurion where I was given a number for your Warranty Department. Problem was resolved in about two minutes. It turns out, the information had been available since July. It turns out that tracking information previously given to me by Asurion was correct and that I, as a consumer, was able to verify the device had been sent back. Why could no one tell me this before and why couldn't AT&T figure this out?
I've been with at&T since 2001. I recently changed my billing. I was offered unlimited data, unlimited text and free hbo for 60.00. I received a bill for 137.00 vs. 92.00. I called t mobile and can get a senior citizen discount for 70.00 which includes insurance protection. when I advised this to customer service they thought it best I change. I applied to unlock my phone which takes 24 hours but I wanted you to know a 17 year customer is leaving
My name Rosario del Puerto my Phone 786 262 3490, my account # 152224776 under my husband name Manuel del Puerto. July 5, 2017 I talked with Mr. Sebastian I did a contract for one year for AT&T and DIRECT TV for 155.13 until April 2018. Now the bill is or 233.00. Before I wanted to cancel AT&T and Direct TV because I had very problems each month with the bill but AT&T told me that is going to give a credit for 80 dollars that why I didn't cancel it. After 3 months AT&T put me back the 80 dollars. Are you playing with me? Please try to find a solution and give a call back. Thank you Rosario/
My office has placed over 25 calls to have my number released to Charter when I moved office locations. I still do not have phone service that is potentially costing my business thousands of dollars. This has been an absolute joke. Legal action will be taken. AT&T has refused to release my phone number OF 985-446-3333 after several hours spent on the phone with you. This is disgusting customer service. I am cancelling any further affiliation with At&t.
I got a notification that my payment method failed. I realized it was the card that I had reported lost/stolen. I call and spoke to a rep becuase the system wasn't allowing me to just make the payment arrangement of ~$315.00. The rep stated that I could do it on line and then set up payment arrangements for the balance. I was able to make the $315.00 payment and was not able to set up the payment arrangement. The next rep I got named Debra was so unsympathetic and refused to listen to my explanation. She stated the entire amount was due. I informed her that I just made a $315.00 payment! She stated there was nothing she could do. I was naturally upset, because she seemed not to believe me when I told her that I made the payment and wanted to arrange for the balance. I have been a customer of AT & T since day one, having this account for over 20 years since the GTE Mobilnet days. She then stated it would be $5.00 for her to make a payment with her. I asked her to waive that fee as I really couldn't afford the $317 additional payment. She then changed her story and said she would need $100 to restore the account! I told her I get paid on Friday but she refused to assist. I got the distinct feeling that she was getting an incentive to get any kind of money, but once again I stated I just made a payment of $315.00. She had a mocking tone so I was getting upset over her attitude. She then stated that I would have a restoral fee of $35.00. I again asked her to waive that fee. Really? In all the time I have been a customer with a bill over $300.00 monthly she couldn't waive the fee? Once again I informed her it was not my fault my card was stolen ( and not to mention all the money in my wallet).
Please look into this matter and please listen to the first recording where I was misled. If reps are like that AT& T are bound to lose more customers.
AT&T Customer service department doesn't know what they are doing. I have been trying to get my mom's line block (she is 84 years old and doesn't know how to use the whatsup so she ended making long distance call) without success. Now after being promised that it will be done, I find out that it was not done and I am supposed to pay $600 in long distance calls.
I have a chat printout as a confirmation and for them it's not a valid proof. Are you serious?
I called about a replacement phone. salesperson offer buy one get on free with direct tv offer on phone for over an hour with both people
they both gave their good salesmen spill but when phones arrived I am being charged for 2 phones not one. was given miss info
called at&t customer service no help
Was without service for 5 days due to hurricane. Been on the phone for over 1 hour, talked to 5 different persons. Got cut off, put on hole for 30 min. then cut off and told to call again. Reg. bill $91.03 being without service for 5 days was charged $93.00, what a company.
When will my AT&T be back on - -I have no tv, no phone and no computer (using mine at work). How long will my service be out - I live in Birmingham, Alabama, zip code is 35224.
Have no complaints about U-verse...until now. There is no bad weather in the area or anything so....what happened?
Att agents need to be better informed. Was lied to about our internet plan we choose and amount we would to pay. Received first bill and it was for $85.41 not $30.00 . Called ATT and customer service agent did get bill down to $50.41 but still not correct amount. Was told < we would have to pay the $85.41 and I said "NO" because that was a incorrect amount. A few minutes after we came to a agreement, my internet was cancelled. I spent another hour on the phone trying to get my internet turned back on. Then was told I would need another modem because this one needed updated. So now I have to go thru with waiting for another modem ,setting it up and then reinstalling all my items back on a new modem. Every Att agent , except for the lady that reinstalled my internet, everybody else ,starting with the very first person we talked to about signing up for internet, has lied to us and told us misinformation. I don't know how Att has stayed in business so long, with such stupid prople working for them. I just heard a ad this morning on the radio, and ATT said, no activation fee or free modem and Wi-Fi. Apparently this message hasn't reached all the customer reps. Tired to telling Att reps how to do their job. I feel like I should be on the pay-roll. Can someone please get my bill straightened out.Thanks.
Their cuatomer service is the pits! I wanted to add money to my prepaid account. The menu is not clear as to what button to push to add money to my account, so I pressed 0 to speak to a representative. I told the rep that I wanted to add money and told her the amount. She then rrpeated, "So you want to add money to your account? Everything I said, she repeated. She slso asked if it was from this phone number, and she was one digit off. Whatever happened to quick and efficient service?
The reason why I have been calling to add money this year is because I am dissatisfied with the way they have been handling the auto pay option, which I had for a few years with no problem - I had a certain amount taken out the 5th of the month and it was great! All of a sudden, they stopped withdrawing the money and after 2 months, I got a recorded message that my minutes were about to run out in 7 days. When I called to complain, I was on the phone with customer service for a half hour because she repeated everything I said. I then sent a letter to the President/CEO and I received a call from his assistant informing me that they don't withdraw the payment until two days before they expire. So for 5 days before, I would have to hear a recorded message before I make any call that my minutes are due to expire. MY REASON FOR WANTING TO HAVE A CERTAIN AMOUNT WITHDRAWN ON A CERTAIN DAY OF THE MONTH IS TO AVOID WAITING UNTIL THE LAST MINUTE!!! WHAT PART OF THIS DON'T YOU UNDERSTAND??? And who trains these customer service reps to repeat everything back to you with every sentence? What I want is to go back to have a certain amount taken out of my account on a certain day of EVERY MONTH, no matter how much I have in my account!!!
having trouble with iPhone 6 went to store two time said have to go to apple store drove 40 miles got my phone checke told me I had to go thru insurance I went last Tuesday had file for insurance still haven't got phone I really think people are not trained I am senior use my phone to keep in contact with grandkids really hard to believe I at my age get run around by people at store that don't know what there doimg
I have internet service for one year at $50.00 monthly. In August I received notice that my year would end in September and to contact AT&T prior to 09/15/2007. I contacted Terrell and asked if I could continue at $50 per month and explained my financial situation. He left a voicemail stating it would continue for 12 months at $50.00. I also received an order confirmation to that effect. However, the new confirmation was effective in August instead of September and contrary to what was promised, I received a bill for 60.00. If this could not be accomplished, Terrell should not have promised this. My concern is that AT&T failed to live up to the written and verbal confirmation. Then I was told if I cancelled, I would be liable for charges. Why? Since I was not given the arrangement that was agreed upon. Why should I be penalized for not receiving what I was promised. If necessary, i can send you the audio recording.
I have contacted customer service approximately 4 times over the last week because my internet service is out. The automated system as well as the representatives there are saying that the outage is still existent. The rep I spoke to yesterday said services are normally restored in a 24 hours so I asked to speak with a supervisor. The supervisor I spoke to named Richard was chatting with me and did not give me a chance to type anything before disconnecting our chat session. I have not received any calls or notifications regarding an outage until I called only to have a supervisor be rude to me. This is some of the worst customer service I have experienced in a while and I am definitely shopping for a new carrier in my area!
To whom it may concern,
I am writing this letter to relay my great dissatisfaction with the services I received recently from AT&T. I am a disabled, elderly woman on a fixed income and appalled with the run around and poor customer service I was given as I attempted to retain services at my new residence. As a customer of AT&T of over 8 years, I had been pleased with the services provided, but this current ordeal has lasted over four months (from May 2017 to present), as I have been told incorrect information, stood up for appointments and promised things that have not come fruition. I would like to provide a brief overview of the egregious manner in which my case has been handled in hopes that something can be done.
In May of 2017, I moved to a new residence and requested that my cable services be instated at that location. Upon contacting AT&T customer service to begin the process, I was told that I had AT&T gear that I needed to return in order to clear the previous account. I told them that the items had been returned, but the system did not reflect that I had done so. Over a month and a half passed and numerous follow up calls later to verify if the account was cleared, I was continually told that the items were still shown on my account. This was a tremendous stressful situation for me, not to mention prolonged period of time that I did not have services in my new home. All the representatives I spoke to did not take the time to research the situation any further, which was perplexing to me to say the least.
I was finally able to speak to a manager and able to plead my situation for assistance. It was found that the account was cleared and I was promised a $200 gift card and a reduction in monthly services to $80 per month for phone, internet and cable for my inconvenience. The installation of services was ordered and scheduled at that time. The tech did not show up on the day and allotted, which was another added stress to an already absurd situation. When I called to advise AT&T that the tech did not come as scheduled, they researched and advised me that a $100 advance payment was needed, which I was not told about beforehand. If I had known this information during the initial call, I would have been prepared to pay it, but as I mentioned, I am on a fixed income and did not have the funds to retain the services at that time. More time passed and I saved the money to get the services, which I was then told that due to my credit, I had to pay a $449 non-refundable fee to obtain services, which I was not able to negotiate. An option for Direct TV was offered to me as the only option of services in my circumstance, which I had to check with my landlord to ensure that it was okay to have the equipment placed on the residence. The representative stated they would call me back, but never did so. Again, I had to call the AT&T customer service department back to say that I was interested in the Direct TV services. Hopeful at that point, I set up a new installation date. The tech arrived and again I was dismayed to find that he only bought hook ups for 2 rooms, which I had ordered 3. I called yet another time to verify the actual order and was able to get the situation rectified. At this point, as you can see after much time and stress, I finally received cable services after 4 months, but have yet to receive the internet and any of the guarantees I was promised from previous interactions with the company. I am hopeful that the company is interested in compensating me and my family for the blatant disregard for time and poor customer service it has displayed over the past 4 months, as it has definitely soured the perception of AT&T in my mind.
If there are any further questions or information needed pertaining to this situation, I can be reached at 619-715-0776 at your soonest. Minimally, I would like to receive some type of acknowledgement of this situation from the company to ensure that this is addressed in an appropriate manner because no one should have to enter such a stressful ordeal just to obtain internet, phone and cable services in their home. Thank you for your time and consideration in this matter.
On June 24, 2017 I switched my wireless service from TMobile to ATT. ATT promised to credit me up to $650.00 to pay for the phones I still owed to TMobile which was 2x$540.00. On June 24th, a trade in deduction was made for the phones of $376.00 and I was promised the balance in Visa cards to take care of the balance. I submitted my final TMobile bill TWICE because I was told I did not qualify for the credit the first time!! The second time they accepted it, however, 3 months later I finally received the Visas (9/16/17) for only $190.00 each because ATT decided to deduct an additional $150.00 for trade in from the approved amount of $340.00. First of all....why was the approved amount for $340 when the bill clearly stated I owed $540.00??? And secondly, deducting trade in twice totaling $676.00 on brand new LG V20 phones is outrageous!! How is this right??? ATT is making false claims that they will pay for your phones to switch over!!! I am pissed that I ever believed them.
I ordered a new SIM card because the old one didn't work, but with one time visit at&t store, one time phone order, one time online chat order, and more than two week's waiting, I got no SIM card. When I talk to the online customer service, chatting with a person named Jennifer, the woman is even worse. I think I deserved a refund for so long a time not being served, but she didn't think so, and without asking if there is any question, she finished the chat!
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