AT&T Complaints Continued... (Page 1)1071+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
As a customer of At&t, and as a leader in the OUTDOOR AMUSEMENT INDUSTRY, I am respectfully asking you to remove the OK Carnival advertisement. Safety is of upmost priority and your portrayal of the ride being UNSAFE is false and effects my business adversely.
President National Independent Concessionaires Association
Misleading promises about reward card, Never received it, THEY claims it wasn't valid. My agreement for service installatio shows a $200.00 reward. When Direct tv came out to install our service, THEY had to reschedule due to the rain!! We did not cancel! They finally did install service a few weeks later. I recently called ATT customer service because I hadn't received the gift card. I was told the reward was not valid because a new service agreement was set up for the installation and the reward was not included? THIS IS RIDICULOUS!
The ATT television advertisement that implies that carnival rides are unsafe and operated by those who do not care about quality and safety is a characterization that demeans a group of hard working folks. The need to falsely represent the ride industry to the gain of ATT is a display that should not have occurred and shows a character flaw within the corporate structure of the company to allow this to occur. It is in the best interests of all concerned to remove this marketing tool and work to improve the ATT brand with non-judgmental advertising.
Martin E. Svrcek
I have been a AT&T customer since 1997 with the one rate program. I am writing about the Horrible commercial you currently have running about the Carnival. I have been in the Carnival Business all my 60 years. My family goes back to ’46. It is a difficult business dealing with the DOT, Insurance. The biggest being help and this Psychopath president does not help.
The commercial is a slap in the face of my family and me. Note, I am into food not a actual carnival it self. There is a movement with the OABA to stop all dealings with AT&T . I am in a contract so I cannot right now but hope I don’t have to.
Please stop the sickening commercial.
I pay my mother bill who is 85 yrs of age. Your online payment system in which I set up keeps changing security questions which in return makes it impossible for me to pay her bill. Your entire billing system horrible
I have not received my lge v40 slim armor case black I was told it was 2 weeks ago and I have not yet gotten it
Wanted to settle a billing dispute with a Supervisor, but was denied by an AT&T Agent. His/her tactic was to keep you going in circles until you were too frustrated to continue. I have a $2000 a year contract due for renewal next month. Right now I have no incentive to renew with AT&T.
Beverly Dennett can be reached at 972-658-3832
This a complaint about services received by AT&A customer service representative named Zachary J Bastian firstname.lastname@example.org, 614-208-1140. He came into my home 11/27/18 approx. 9: am as we were moving in. He convinced me to sign up for a "Switcher" promotion with many promises including paying off Verizon, lower monthly payments for the same services, better services and even a discount on our Uverse account. I traded in 7 phones and switched 8 lines from Verizon to AT&T. This experience has been a nightmare for me and my family. He convinced me to sign up for a “Switcher” promotion with many promises including paying off Verizon, lower monthly payments for more phones and for the same services, better services and even a discount on our Uverse account. We have been conned into becoming ATT&T customers by offering a promotion, guaranteed payoff of our previous carrier and matched services, and not following through and honoring the promises. We have contacted several AT&T employees and reached out to Zach with no resolve. We turned in 7 phones and AT&T has no record of 4 of them which Zach collected from my children. I have received several notices stating invalid AT&T Reward Submission invalid, which Zach convinced us that he would handle everything right in my kitchen. I still have an outstanding bill with Verizon $2,727.95 which he promised would be taken care of. This will definitely negatively affect my credit and also my relationship with Verizon whom I have been a loyal customer to for over 25 years. I called AT&T, to find out how to deal with this problem. After I had been on hold for several minutes, with different Representatives on numerous occasions. I had to explain my problem to them several times because they did not seem to be listening and therefore asked me the same questions repeatedly. They put me on hold for several minutes, and then returned to say they could not help me. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, My fiancé Lorenzo Jackson and I have been on the phone for several hours with AT&T reps who we spoke to were rude, did not help and gave me the run around and refused to give me the appropriate department to resolve this issue, and even tried to blame this on me. I found out that the phones were uninsured when I received an offer in the mail, which Zach promised we would get everything we had with Verizon. We have had other problems with the service from ATT as well. This is outrageous that this is happening to us with such a reputable company as AT&T, that you employee people that would misrepresent you and you have a promotion that does not honor what you promised. I turned in 8 phones, switched from a reliable company like Verizon based on your promises. I would appreciate this being resolved at this level without involving a third party. I am asking for at least $2,000 to reimburse Verizon as we were promised and that Zach Bastian is reprimanded for misrepresenting your company, lying, fraud and theft of our phones and ultimately termination. I have numerous correspondence with Zach and myself via text to support this complaint. Please contact me to assist in resolving this matter. I will be informing my friends and family regarding this experience, and perhaps the local news station, BBB, and the Attorney General's office.
Att store in tupelo,MS 2436 main st. 38804 has terrible customer service and the parking lot is to small with people having to park there cars behind each other is accidents and lawsuits soon to happen but back to customer service there they are slow and rude and every time I go there for a problem people are waiting in line complaining about this store I mean I've been here a few times and they were sitting at tables doing nothing while we waited and like 15 minutes in line asked who need help I mean there very lazy at this store and making att lose customers someone with authority needs to check on this store its terrible
While assisting my 92 year old father with dementia with his bills etc. yesterday I discovered a cell phone sent to him from AT&T and a recent bill for $95.31 for his first month wireless bill. He advised me he called originally to see about getting a metered number of calls to his house telephone, but instead the lady talked him into a cell phone and wireless service. He was trying to get a lower bill because of financial difficulties and very few received or made phone calls. He felt his $41.00 a month bill is to much for how much he uses it.
The problem now is he was talked into the cell phone and service without knowing exactly what was going on because of his condition. He has never used a phone and does not understand all that happened and now I believe I have him convinced not to talk to other people besides family members!!!! This was not his first time getting confused on the phone., but he definitely has no use for the cell phone and I would appreciate your help on this so I can send the cell phone back and get his money reimbursed for the phone. The bill for $95.31 is due tomorrow but I had no idea he had the phone or the service bill until yesterday. The account number is 243030743129
Fathers Name: Joseph R. Linville 1213 E. Bacon Street Indianapolis, In. 46227
Thanks in advance for your help getting him back on track.
Michael J. Linville
I live in Georgia and had AT&T for about 5 months. I had on going issues with my services the entire time. I had problems with either my cable or my internet. I gave AT&T several opportunities to come out and fix my issues. My final straw was March of 2019 the internet was not working properly in my home. When ever we tried to log on either the computer or our smart Tv's that need internet we couldn't. We kept getting messages saying there was no internet connection. I called AT&T and made an appointment for an technician to come out. I was given the date Tuesday April 2, 2019 between the hours of 10am-12pm. On Tuesday morning the technician arrived at approximately 10:33am. I explain our problem with the internet and walked him around to each room and showed him that the internet would not connect to my Tv's nor to my computer. The tech told me that all of my Tv's and my computer was broken which had nothing to do with the AT&T services. I then explained to him that I had just moved into my newly built home in July 2018. I bought everything in it brand new which included all the Tv's and the computer. The tech then told me it was nothing he could do and walked out my front door. I asked him for his name or a card and he refused. He yelled out " call 18002882020, they can look me up." I called AT&T to make a complaint and to cancel my services. My date of cancelation was Friday April 5, 2019. I called today Saturday, April 6, 2019 to confirm that the services were canceled. I was then told by the Customer Care Rep that my services wouldn't be canceled till the end of my billing cycle which would be after April 19, 2019. Even though I no longer have AT&T and now have another cable company due to AT&T failure to provide adequate services, I'm being forced to pay until April 19. I was told that AT&T bills me a month in advance so I'm responsible to pay. This is a total rip off.
IN FEBRUARY OF THIS YEAR I CANCELLED MY SERVICE WITH YOU AND REQUESTED TO HAVE SOMEONE COME OUT AND REMOVE THE DISH (SLIMLINE) FROM MY PROPERTY. ALSO IT WAS NOTED THAT I COULD EXPECT A CHECK FOR A CREDIT OF $113.58. TO DATE NONE OF THIS HAS HAPPENED. I DID CONTACT SOMEONE BY PHONE AND THEY SAID IT WOULD BE SENT SOON. PLEASE LET ME KNOW IF EITHER OF THESE THINGS ARE IN THE WORKS. I WOULD LIKE TO FINISH UP THIS SERVICE ON A GOOD NOTE. THANKS, ROBERTA A. BREBAUGH
AT&T Customer Service 31 March, 2019
From Angela LeMay
On 20 March we called to inquire about continuing U-VERSE TV and internet service as the first year of service was over. Your rep gave us the usual sales pitch, when it came to cost we told him we are currently with Verison , it costs $70 per month and provides good service, so we are not interested in AT&T wireless phone service or Direct TV.
He continued to press bundle sales of TV, internet and cell phone, we declined cell phone and Direct TV. After the ongoing sales pitch we asked for a different sales agent and got the same run around. The new agent finally gave in and told us he had signed us up for U-Verse and internet after our repeated request for U-VERSE and no Cell Phone service.
Within a few hours we got an email from AT&T congratulating us for selecting your bundle of Direct TV, wireless and cell phone service.
Over the next three day we called nine times and spoke with different sales staff asking for the manager after being told they didn’t have the authority to change anything. Several times we were transferred to a Manager. Always they said its fixed, often given a policy change request number. Each time we got a email from AT&T telling us we’d be receiving more instructions and SIMM chips for our cell phones. We called again and were told it’s fixed and to just throw the SIMM cards away when received. Which we did.
We got a statement from you advising us our monthly cell would be $188.07. I will advise my credit card company to deny any auto pay charges from AT&T. I will pay for the TV and wireless service by check.
Please have a manager who can get this mess straightened out. Someone in the USA, not one of your out sourced agents in a foreign country.
This has got to be the worse service ever....I do not get any high definition Channel therefore cannot do playback...AT&T has high jack MY EMAIL ACCOUNT - DRIECT TV CALL MY PHONE AND pretends to be WellsFargo Bank and if I receive another call I will report you guys to the communication authority. Paid my bill and AT&T lost the information and blame it on my bank even after I got a confirmation -- bank stated they were lying no payment had been returned.
The bill pay is horrible and it is long and exhausting.....I hate this service you guys need to be put out of business.
My complaint is with your whole company. I had landline, Direct TV with you. An AT&T came to my house and told me he would save me money if I went wireless on 2/4/19. 1, My landline quit working. Called several times and waited for repairman to come (3 whole days) Finally, a man came reconnected landline but disconnected my Internet. After numerous calls, I was informed that I had a port and AT&T had given away my port. So I said give me UVerse. After answering all these questions, the man told me they could not check my credit report, because Missouri has an issue with AT&T. However it will be resolved in 2-3 months. By the way we had AT&T for 50 years but that doesn't count. So, I went with Spectrum. One phone call, I had Internet and TV in one day. I had Verizon since 1996. No problems with Verizon. The AT&T representative told me I would be reimbursed $700 to pay Verizon for cell equipment. I have submitted the paper work via email (denied). Sent all information including last Verizon bill with equipment costs via UPS. Not a word from AT&T.. Now Verizon wants $700 for my equipment. My cell phones are 816 868-1276 and 816 868-5461. My landline 816 452-3231 charges me $60/mo. I just received a bill where they charged me for a long distance phone call ($80.42) when I clearly indicated that I call Bolivia all the time. I have a sister there and needed a long distance plan. Also, you unbundled my bills. I would not recommend AT&T to no one. The right hand does not know what the left hand is doing. Your customer service is a sham. No follow through... You do not even deserve 1 star.
I’m complaining about the rude and disrespectful customer representative that,I spoke today on my cellphone about my account.And the customer representative that was suppose to set up my payment arrangement on my account and she didn’t set it up for me because when,I got home my service was suspended and,I’m a very unhappy customer because how the customer representative was talking to me on the phone.So,I’m canceling my service with y’all because,I’m not happy with y’all no more.And you contact me on my cellphone because,I don’t be getting no email or nothing from y’all my cellphone 615-848-4865
Unfortunately, I cannot rate AT&T a ZERO. I've been a customer for over 30 years with a break of a couple of years in 2002 2004. My most recent experience started March 21 when I got a bill that was nearly double what I had been paying for DirecTV, 100mbps internet and home phone. After spending well over an hour on the phone with various departments I canceled home phone service. No discussion with"Customer Retention" just IMMEDIATE (in the middle of our conversation) disconnection! More time on the phone to finally get a $20 credit on the phone service. Then came negotiating with DirecTV, pretty much the same treatment so I canceled it. NO attempt to keep me as a customer. Then I get an email estimated bill for just internet for $105 a month. I had been paying $118 a month for two years with various bundle credits. I need the internet, no question. All my doctor and medical information are digital and only accessible to my health network via the internet. A retention specialist told me if I subscribed to DirecTV NOW, I could keep my internet discount (it was supposedly for "life") Sorry, but DirecTV NOW is pathetic for $50 a month. Constant buffering, error message, screen lockup, and no direct channel access or guide. I was unable to ever speak to a live person, only chat with a woman that really knew nothing about the service and keep me chatting by asking the same questions over and over with 5 to 7-minute pauses between chats and responses. Disgusted, I finally just ended the chat. For the last three days, March 28, 29 and 30, I've spent just under three hours on the phone (again) with retention specialists, supervisors and I don't know who else, some that could actually speak and understand English to finally get my bill to $150 a month for basic TV and internet 100. $32 a month more for fewer services! Makes a lot of sense. I'm 71 years old and retired. Of course, my wife (75 & retired) and I watch a lot of TV and spend time on the internet. We're on Social Security; fixed income. I don't expect any sympathy or compassion as I know you're only interested in profits, NOT people. Finally, when this one-year agreement is over I intend to cancel all AT&T services. I don't care who I choose or even what they charge, anyone is better than you.
I went overseas in March of 2018. Prior to leaving, I contacted my wireless carrier, AT&T, to inquire about data packages to add to my existing plan to use my service while out of the country.
I spoke to a customer service representative who detailed to me a data plan that I could add to my service to provide "unlimited" data while traveling. I added the service to my plan.
Upon returning, AT&T sent me a bill for overage charges - about $400.00. I promptly called AT&T to resolve this matter, as I believe it was a mistake.
I spoke to another customer service representative who informed me that the original rep I spoke to had misinformed me, but that I could dispute the overage charges and have them removed from my bill. I filed a dispute, and was informed that AT&T would contact me within 10 business days with a response.
Weeks go by, and I received no communication from AT&T. I contacted Customer Service again to inquire about the status of the dispute. I was informed that AT&T had not yet issued a decision, but that I could file another dispute to expedite the process. I was also informed on this call that I did not have to pay the overage charges while the amount was in dispute.
More time goes by, and late charges start to accrue. I received no communication from AT&T and the bill was nearing $1,000. I reached out to the company again to inquire about the disputes, but also to arrange a payment agreement to pay down the bill as the total amount had become much too high for me to pay all at once.
I spoke to AT&T's billing department - I was informed they would not be able to allow me to pay down the bill overtime and that the total amount was due all at once, but that once again, I could either file another dispute, enter into arbitration or contact customer care.
I reached out to several department heads, managers, and customer service representatives to complain about this dispute process, and resolve the outstanding balance.
I received different answers each time - some customer service representatives advised "waiting it out," others advised filing more disputes.
Finally, the bill has reached more that's $2,000 and AT&T has cancelled my service, threatening collections actions.
I have worked tirelessly for the past year to resolve this issue with AT&T, all the while they have not provided me with a workable solution to resolve the bill.
The overage charges are the result of being initially misinformed by their customer service representatives, and they have not acknowledged this initial issue was their fault. Further, I have reached out to AT&T in several attempts to resolve the bill by asking for entering into at least a payment agreement, but they have refused to work with me on this, even though this matter is their fault.
Further, the late fees and cancellation fees are the result of their negligence in handling the dispute process in a timely manner, and having under informed customer service representatives provide me with misinformation, causing confusion, stress, and a lot of lost time.
I would like for an organization to help resolve this matter. I do not wish for this issue to be resolved in a collections process, as I've done everything that I can as consumer to be responsible, responsive and proactive in informing AT&T's channels of customer service and billing about the ongoing issue with my account, but never received any helpful or accurate advise, assistance, or resolution.
I would like for an organization to interface with AT&T to present this information and impress the importance of treating their customers with dignity and respect, and to acknowledge their fault in this matter, to remove the erroneous overage and cancellation fees, and to work as a organization to improve how they interface with their customers and public.
I went to playa Vista location supervisor name Bella on March 26th was rude disrespectful and Agrresive and threatening towards my self and my 10 year old daughter, I asked for a hot spot device and said I don’t have it and go to another store, told he what time the store closes she said now , which was 7:30 pm , I giggled and the time show 9:00pm , she didn’t like I searched, She was on cellphone all the time and was bothered helping me ,I asked for her name and she got upset and said to me my child she was on a demo phone looking to buy a phone, she said get out my store , I will call security, I said my daughter wants to buy a phone she said in a very bad way and looking at my 10 year old daughter and insulting her and saying you mean you are telling me she can afford a 700 .00 phone
My child got so scared and traumatized.
We left s store , called and filled a complaint, no one has contacted , I have bee a customer of AT&T since 1995. I have never been treated like this , she discriminated us and insulted and a child so vulnerable, she verbally attacked my child and emotionally insulted her.
My child and I couldn’t sleep that night,my child got trumatized and scared
Tel 310 77955128
can ANYONE tell me what the ATT service actually costs....in dollars and cents? I HAVE AUTOPAY....had a two-year contract which expired in March.
Just wanted to KNOW [!!!!!] how much it costs to keep my bundle. How hard is it to come up with a price? First I was told the price would go up from 107 dollars to 163 dollars....firm. Then someone told me about discounts....and fixed a price at 85 dollars...wow. loved that. got a letter confirming the discounts and new price....the a bill arrived for 155.01....they will charge that to my checking account and I have no choice in the matter!!!!
is that extortion? is this even legal?
if I buy a product...is it my right to know the price? or can ATT take what they want when they want? must I close the checking account to cancel the payment? So, now I want to cancel ATT and Directv bundle....can I do this? how????
the lowest price they quoted was 87 dollars for the bundle....is that truth or fiction? how soon can I find out?
Spectrum is offering a no-hassle no-strings-attached deal for 81.95 dollars....ATT and Directv can't beat that....minus the frustration and annoyance.
there is no way....that I'll pay 155 dollars per month for this nonsense....Don't even watch cable....have a pre-paid cell phone for ten dollars a month.
I would give no stars if possible. My husband and I pay more than $200 per month for phone service and see NO SERVICE on our phones. We live 4.7 miles from the AT&T Tower in our town and cannot get service. Forget the internet. It is impossible to do anything with NO SERVICE or 1 bar. Sometimes, if we go to the exact spot in the yard where we can get service, we can make a phone call. I'm so disgusted with their service and their customer service. I'm told that it is 'just the way it is'. What the heck does that mean. What am I paying for if I cannot make a phone call from the comfort of my house? Don't be fooled. AT&T Sucks! Go with someone else.
Dealing with ATT has been a nightmare. Direct Tv went in with few problems but promised $300 reward card using code wbk 11 received $200.
Uverse internet high speed -Rep. took a week to get in service and lost a week internet. Took many calls and 120 days to get line buried. It took many calls to get $100 reward card. Mobile free phone I am still working on , $30 added to bill each month for free phone. Customer service has no clue. The company is run like three separate companies. I have spent 40 hours dealing with one problem and then another. I got billed on March 19 for$213.20 which was correct. On March 20 I got billed $213.20 which was double billed. Since I was in auto pay I called bank to get one cancelled. On March 22 I get email from ATT that they made a mistake on charge which they credited out. However, with the bank holding the $213 and ATT credit it shows that I did not pay bill so I was kicked out of auto pay.
Is today a legal National Holiday that I'm not aware of? I've spent the past 30 minutes on the phone trying to get someone at AT&T to just answer the phone. I''m put on hold for several minutes and then, either asked to leave a message (great service) or am disconnected and asked to call back later. This is unbelievable. I'm trying to order a phone for my wife and had several questions but can't get anyone to just answer the phone. The store involved are 110000 N. Pt Washington Rd, Mequon, WI and 6150 N. Pt Washington Road, Whitefish Bay, WI
I have three cell phones, Direct TV, WI-FI and a landline, all with AT&T. Maybe it's time to look elsewhere.
What gives? More business than you can handle? Understaffed? Very disappointed in AT&T Maybe one of your competitors can at least answer the phone.
Won't honor price given monthly after phones paid off dishonest service unhelpful insist they are helping when in reality they still won't honor the original price jump you around from person to person they are very good at misdirection and misleading so big a corporation they don't care been with them for many years will try to find honest carrier.
I just noticed that I am being billed $32. Per month for a home phone. I do not have or ever had a home phone. I have two cell phones and an iPad.
At the current time I have been on hold for 1 hour and 16 minutes. This is my second call, the first one said they were transferring me to a specialist which turned to be a non-working number.
I called the number for customer complaints and so far have been on the phone for 12 minutes without an answer.
This is a extreme example of poor customer service.
Enrolled in your buy a phone give phone promo on 8/15/18. Salesman said all I had to do was add a line. I did turns out i bought two phones called customer loyalty people (christina) called me liar. All this after 21 Years as a customer. Just paid off both phones so I can get them unlocked and shop for new service. I want not to believe what your customer loyalty person said to me and how rude she was. I trusted you (ATT) thought you were the best. My mistake was not looking at my detailed bill which comes electronically. I just pay it and trusted you. I now truly believe that customer service does not exist. Went to cancel you guys cause of bad experience with you customer service i got conned into the buy one get one free when you add a line. Look at me as a customer since 1998...504-495-4537. Contacted you back in August about the bad experience via this same platform. Never heard from as I'm sure I won't this time
I have disabled parents that have a At&T landland that is not working. I refuse to speak with your automated service. I received a text yesterday 03/20/2019 that it would be (6) days before someone could repair their phone. This is unacceptable. You method for trying t call and get a human being on the phone is the worst I have ever experienced. I have 5 AT&T cell phones and I am seriously thinking about dropping this ridiculous excuse for a company. I want my parents landline repaired NOW. Priscilla Owen-Fredieu - (817)946-3554
I got treated rudely by 1 manager who was cashing his attitude was nasty towards me in front of the customers because I went in to subway to get a seafood sensation he also had an associate involved in the matter which I am upset about. The associate had dark skin had a foreign accent one manager had glasses on the associate than told my friend to get out of subway just because he was not ordering anything the associate for involved with the 2 managers and than the 3 of them gained up on me by words the managers yelled at me just because they worked overtime I than told them that it wasn't my problem it was yours
I'm not from the US and more than a year ago I came here to study. I got two pre paids, one for me and one for my mother. We stayed here from january until mid march 2018, and, on my last day, I went personally to an at&t store just to be sure that bot lines would be cancelled. When they said it was properly cancelled, I went back to my country and forgot about it. Even though we did not enroll for autopay, after a month, we received billing for each of the simcards in our creditcard. We tried to solve the problem online, but the website said our numbers were cancelled, so we couldn't access it, only via telephone. We called, which is pretty expensive since we live in another country, and after a long talk, they said they couldn't do anything because our lines were cancelled. This last months we tried to solve the problem several times, including calling the bank and asking for them to refuse the payment (they said they couldn't do so, that AT&T was the one that shouldn't charge).
Now it is march 2019. It's been a year since I asked AT&T to cancel my two lines, but I'm still getting the bill. I came to the US for other reasons and already went 3 times to stores and spent a few HOURS on the phone with them. Today, I talked to Jane and Anna on the payment phone number. Firstly, they were both very nice, but said they couldn't refund us.
Jane found out that we're being charged because of two numbers from 2017, which doesn't make much sense - even though yes, we also came to the US at the end of 2017, we also didn't enroll for autopay and didn't start being charged until 2018.
We didn't have any numbers from 2017, only two from 2018 that, as they keep telling us, aren't at the system.
Jane first said that they could refund only 90 days for each line, but the line magically was cut when we told her that we wanted a refund for the whole year that they billed us the 40 dollars without our permission. When we called again and Anna picked up, she said they wouldn't refund the 90 days, even. When we complained, the line was cut again.
We tried calling a few more times and the line kept being cut. A girl called Maya picked up one time, she said she was going to check something out and the line was cut. We kept calling, until Jane said that they wouldn't do anything for us and that we should stop calling, that she was trying to help her customers. We told her we are customers and she said "you WERE customers" and the line was suddenly cut again.
We're extremely upset, extremely angry and chocked that a company would treat their clients like that. It was clear to us that Jane shouldn't have said that they would refund 90 days, and when she realized it, she cut the line and all the other assistants would do the same.
We're going to cancel our credit card and ask for a new one so AT&T can't charge us anymore, but we still want a refund. It is absurd that I have to get to the point of writing this review, but I lost all hope of talking to AT&T.
Would never buy any of their services again, and not only I will not recommend, but will recommend to NOT to buy their services.
I spent over 2 hours on the phone with AT&T on March 13th,2019. I was advised after timely conservations I could not put my cable and internet on vacation, due to already using this privilege 3 times in the past year. I cannot understand why you would give up a good paying customer of 3 years.
I live in a community which only offers AT&T cable and internet. I wish someone in authority would give me a call at 256-759-5535 after looking up and either listening or reading conversations made to AT&T on March 13,2019! I finally asked to have my service cut off since I will be out of town. I was not offered any concessions to work out my problems!
The only way they addressed my problem was asking me to leave the store. I did... the problem with my phone (256 620 2139) is I had an old Yahoo account. My wife and I came into ATT Cullman, Al 35055 store. We got two phones and paid them out on a two year contract. Her phone crashed and got a new S-8 phone through insurance. My phone some how picked up this old Yahoo accout. Had to be my mistake. Anyway, yahoo took over my Google account. I have been in the ATT store my fourth trip to get it fixed at the front door. They get me back on my google account. Then after using the phone, yahoo takes back over and I can't use it for what I need. I go to the store for the fourth time explain to the store clerk my problem and how I am aggravated. I still did not get my phone working. And the manager asked me to leave, in which I did... All I Want is my Phone Working.... thanks email@example.com
Purchased a new IPhone 7 last week NO cell sevice in my apartment despite the fact I had no problems with my old 4.I now have 1 star and must go out into my buildings hall way to use the phone!!!!I have called ATT probably a dozen times over the last week to no avail....
I was promised pricing and discounts by a salesman that flat out lied about all of it to get me to buy more phones and add another line. I recorded the conversation to show the level of fraud that your customer service reps are guilty of and this is the second time this has happened to me. I would really appreciate a call to straighten this out. I called in on March 8th around 10 am and talked to a man named rashief from Jamaica so please take a listen to your recording of the conversation or if you would like I can send you a copy of mine.
LATE PAYMENT CHARGE $9.25 BUT WE DID NOT PAY LATE
our invoice was under-paid by $6.60 on a total bill of 80.60 in ERROR ONLY UNDER-PAID NOT LATE
YOU CHARGED US $9.25 ON AN UNDERPAY OF ONLY $6.60 REALLY
IS THAT OVER 100% PENALTY
COME ON THIS IS ABSURD BUT PROFITABLE
I had changed services and was with At&T for 2 days. You attempted to charge me for an entire month of service. My wife called and had it reduced to $56.89. Really, for 2 days of service? I called on three occasion with no progress and told them to send a revised bill. And you did not. And now you add a $5.75 late fee!!!! Furthermore your bill is unclear.
Clearly your policies get in the way of your customer service.
The problem began in January. I went into the Sitka, AK ATT store to sign up for a travel plan, the passport, around January 3. I wanted one for me and one for my wife. This was after I attempted to do it on line, which was also frustrating. I understood I could begin the plan within thirty days of implementing it. I asked that it begin January 17. Several days later I received a notice the plan was in force. I was in Ketchikan, so I went to the ATT store there. They looked up my plan and saw it was already in effect. Seeing me in Ketchikan convinced them I was not in Costa Rica, so they told me they were terminating the initial plan and would begin a new one beginning January 17. I am certain you can look at my record and see one phone call and lots of data use between January 17 and February 8. So now I have been billed twice, totaling $120 for each incident, two passports for two months.
I called 611 around February 11 to explain the problem. I was given an incident number and was told it would be looked into. After a week or so waiting, I called again. I was told it is being looked into. I asked to speak with the department, who does the looking into and was told that is not possible. Even with an incident number there was no one to speak with or a supervisor to speak with to learn what was going on with my billing problem. This is after trudging through several menus, being placed on hold and being cut off. As of now I’m still waiting for a refund.
As a customer I am completely frustrated. Unfortunately, I have no choices in wireless carriers where I live or I would switch. As a shareholder in ATT, I am concerned about our business practices. Clearly I am not the only customer who experiences this appalling service.
I request that my claim be quickly resolved and that your practices for managing customer problems be vastly improved. I would even expect some form of extra compensation for all the time I have put into communicating with ATT but will not hold my breath for that.
DirecTV Complaint about customer service, budgeting billing, FEES, the high COST addons, Satellite and TV performance, TERRIBLE.
I chose DirecTV because of a lower monthly cost for TV. This not true anymore, it's very embarrassing that DirecTV would be so deceitful, billing/price extortion, fraudulent and unlawfully acts. THIS NEEDS ATTENTION!!!
I Was told in September 2018 (from your Loyalty department) that I would continue to receive a -$15.00 credit on T.V. for 12 months, of course 6 months later it has fallen off and they wont put the credit back on. This was promised on 9/12/2018, AND WAS SUPPOSED TO LAST 12 MOS. They also needed me to commit to another year, which I did and I have paid every month on time. OK for them to breach the contract, but not the customer!!! Every three- six months you have to call them to complain that the bill is not what was told. Today- I told the rep I was speaking with, this is your guys problem not mine, I told them their customer care calls are recorded and to go back and pull the recording from that day and honor it. He told me he didn't have any promotion he could add to my account at this time. I want AT&T TO HONOR WHAT THE HELL I WAS TOLD FOR ONCE IN MY LIFE! By god I'm going to file a complaint with the CEO of AT&T, BBB, FCC, Ohio State Attorney General Office. Your lousy practices NEED to STOP!
I contacted costumer service 3 times and before the problem was solved I got disconnected and did not received a call back. I was provided with wrong offer detail to add a line and now I am being charged for without my consent. I have been an att costumer for over 8 years and this is the type of service im getting for being a loyal costumer. so disappointed and after all this time I have to move on and do business with other competitive wireless providers. att loss $350 a month.
Last year I caught several employees lying to me about my account and service and when I filled complaint/law suit I was called from the office of the President, she left me a message and told me that they would give me a payment of 27.00 per month indefinitely as long as I didn't miss any payments. I then called her back and got the same information from her verbally.
Now they have increased my bill again stating that I was on a promotion which I was not.
Now I don't know how that had to fix it in the system to make my payments 27.18 but I know I was not on a promotion so if they DONOT correct my bill, I will continue with a new law suit.
when they call to sell directv they will lie to sell you the service soon as they put the dish on your house they got you they change the service they sell u to what they want you to have have to call every time I get a bill they never make it right I think one star is to much if you stop service they charge about 400to 500 complaint do not help thanks
Dear Mr. Stevenson,
Re: Account #101303582
Hi, I would like to introduce myself and tell you what recently occurred with my experience with an ATT representative and really hope that you can help us out with the situation. I know that you are really busy, but I am hoping that you can take the time to read this.
My name is Suzanne Newman I am 74 and live in Coconut Creek, Fl. I have been a long-term customer of ATT (internet, Direct TV & land line & always trusted your brand to be honest and forthright.
I was contacted by an ATT Rep asking if we wanted to increase my internet speed & agreed to have a technician come to our house on Friday 2/22/2019 to check the wires for the ability to have the speed increased . The same day a Mr. Marco Vergara from Integrated Solutions Constant in Home Solutions, rang our bell asking if he could talk to us about cellular service.
He was selling ATT cellular, we made comparisons with Sprint our current carrier. He advised that there was a promotion now that ATT would payoff our contract with Sprint.
He promised new phones, a drop in our Direct TV bill and the if we switched, we would be entitled to free HBO & a choice of another premium station for as long as we have our phone. He also said that he sent to his manager for us to get a discount on our cellular bill and for the internet.
I agreed to switch since he said that he could match our Sprint monthly bill he left & returned to provide us with a new I phone and a Samsung Android for our 2 numbers. We transferred the data onto to the new phones and he said that he would return the next day to erase our old phones and take them with him.
He also said that he was leaving on a 2-week vacation, but that he would set us all up before he left. He advised me that I would need to call ATT’s number to have the HBO started.
I called 800-288-2020 and spoke with several customer service reps. I spent about 2 ½ hours on the phone trying to txt words to a 5 digit # to start the HBO, I asked to speak to a supervisor, but none were available. I gave up after I was placed on hold for over 20 minutes.
Mr. Vergara returned on Saturday to erase our old phones and take them with him. He left on vacation
I called back and spoke to Marvin, I provided him my account number and when he looked my cellular service & advised that I didn’t have the correct (more expensive plan) that entitled me to the free HBO.
Therefore, Marco Vergara misled and misinformed us of the information, to switch from Sprint to ATT and I am very unhappy with this poor customer services. On Monday we went into an ATT store to see if they could help us. The issue is that we were paying $135 a month with Sprint, and he promised that he would meet that monthly amount with ATT, but we understand that is not true, but will be closer to $177. We are both on social security & can not manage that amount of money. Since we have been customers for a long time and have our other services with ATT, I am hoping that you can help keep us by matching our bill with Sprint and provide the HBO as promised by your representative. The issue is that we can not find our old phones to even switch back to Sprint, so we really need you help. Thank you so much for your consideration in taking care of this. Suzanne Newman
My cell phone only works in a few rooms in my house and not very well in any.
My wi fi and internet comes and goes.
A tech has been here 3 times and never fixes the problem. As soon as he leaves modem goes out again. I am a real estate agent and this is killing my work at home. Cell phone has no signal in my office. Friends phones doesn’t work here either. I have had service for almost 20 years and this problem began a few years ago. I used to have good service.
I BOUGHT A T&T phone at dollar store. Paid 30.00 for minutes. Had to return phone as it got stuck on Dutch language by mistake and it wouldn't correct itself. I returned the phone but I am out $30.00 and I need that money. I am 82 years old and on a fixed income. Very upset that the phone did not work. I had to buy AT&T minutes because of your policy. Would love a refund.
I am registering a complaint against your company because iI feel like I have been scammed. I signed up with your company after I was told by your customer service rep that if I bundled my phone service and internet service it would be cheaper. At the time their was a special that I would receive a 300.00 Visa card for joining. I did this. I received a 100.00 gift card. After spending 3 hours on the phone and internet trying to get an explanation why I did not get my 300.00 I was told I only had 120 days after joining to spend this on my bill. I was NEVER told this on the phone. I spoke to numerous customer service reps and was told that there was nothing they could do for me. One was Gil at the Loyalty Dept. and a supervisor by the name of Crystal. I have worked in Customer Service for 32 years and we have never treated a customer in this manner. I feel that I should be reimbursed my 200.00. The Better Buisness Bureau needs to be notified of this scam so it does not happen to others. I am a widow and on a limited income and I was looking forward to the money. I can be reached at firstname.lastname@example.org or 502-544-6321. My rating is a 1. I look forward to hearing from you. Again as I stated earlier I was never told any of this on the phone when I signed up. My account number is #4764-7501-0418-2017 Lynda Malone
I am following up my phone complaint with a email for documentation. I spoke with Yanira last nite about my complaint about a service tech that came to my house. I received a call saying the service tech coming out to my house was going to be a female and i asked that someone call me before they came out as my road was flooded and was going to give directions around the water and i was going to put my animals away so the tech didn’t have to work around them. I am a single female that lives in the woods with no one around me so i was glad they were sending a female tech. i was outside when a very poorly maintained truck with no identification on the vehicle pulled into my drive, not thinking of the tech because they were suppose to call, a very large man with a burly appearance pulled into my house. i became very frightened not expecting this person. He had no identification, no uniform, or marked vehicle. as i was screaming at him through his window..DO NOT GET OUT OF YOUR TRUCK!! over and over. as he was opening his door.. I finally yelled at him, WHO ARE YOU!!!??? AND WHAT DO YOU WANT!!! He replied I’m hear to fix ur tv.. Very surprised I yelled ..YOU WERE SUPPOSE TO CALL FIRST!!! AND YOUR BOSS SAID HE WAS GONING TO SEND A GIRL!?? I want to express my concern about how this tech was sent to my house and his boss did NOTHING that he said he was going too. As I said i spoke with Yanira, she was very helpful and had the most respect for my feeling the way I did and that this was a very inappropriate way for them to do business and that it shouldn’t have happened. Please see that this doesn’t happen again to anyone it was a terrible experience .
I changed my service from spectrum to direct tv in December 2018 . I was told an i have a contract that my bill would be 147.99 for 12 months. I am on disability so that would save me about 25.00 from my old company i said ok and my bill has not been this amount yet every month higher and higher more than what I was paying with spectrum. I am very disappointed at how me being disable and trusted your word an i have this in writing how I am being treated. I am going to contact channel 9 news action reporter . Julia Vickers
Since Dec 2018, I've been charged for home phone service that I did not ask for and AT & T did not install however, AT & T have yet to rectify the issue and have yet to refund the charges. Once AT & T is allowed to make automatic deductions from a bank account it seems they are even slower about making corrections to accounts. Sad, especially if you are on a fixed income.
HORRIBLE CUSTOMER . WAS ON THE PHONE FOR AN HOUR AND A HALF AND NO ONE COULD HELP ME. THEY KEPT TRANSFERRING ME TO DIFFERENT DEPARTMENTS WITH NO RESULTS i HAVE HAD THE SAME ACCOUNT FOR OVER 40 YEARS AND HAVE NEVER HAD ANY PROBLEMS. i AM SERIOUSLY THING OF CANCELLING MY LANDLINE ACCOUNT.
on 2/14/1/9 I had my personal email taken away from me. I have tried with no avail to get back my personal email account. I have lied to, hung up on, transferred and that's just the nice parts. This isn't my first run in with ATT. but to allow a customer of Att. to outright steal it beyond me. I have tracked my email to the Indianapolis, in region. Att still has my documents and all my intellectual property. I will be contacting the federal authories and the attorney general. I'm have let this go on far too long without any results. You cant thieve law biding citizen and get away with it....l want my property back!!!!!!~!~!~
We contacted AT&T in 2017 for service at our house in Fairbanks AK. They sent a landline phone came out and determined there was not a line of sight for service and was never activated. We returned the phone the same week and after 2 years you have tried to collect funds for services never provided and turned it over to collection.
You violated our contract by inititiaing a combining of my internet and wireless bills my consent. Please see below documentation of the problem. To ensure that no further complaints are filed you will need to issue a credit in the amount of $1000.00 which is equivelent to the 30 plus hours I have spent on the phone dealing with your poorly educated and unaccpetable customer service team which needs about 100 more hours of training. I have been with AT&T for well over 20 years and have never been treated with such callousness and disdain. Is this how you repay your loyalty for long standing customers? I can't even trust anything any representative states in your organization because everything that spews from thier mouths are lies.
On December 4, 2018 your company initiated combing our wireless bill Account (#436044660926) with our internet account (#285522852) without consent.,
December 26, 2018 – On or about this date I began an online chat with Christine and asked her to please identify what was happening with our account as the payment had been made on the wireless account #436044660926 but the auto pay on our internet account #285522852 was stopped and I had to make a manual payment. I advised Christine that I noticed a memo on my account stating that there was a combining of bills that I had not authorized and asked her to identify who and when this process began. She advised that the process had begun on December 4, 2018. I advised Christine that this was unauthorized activity on my account and to cease the activity immediately. She advised that she could do nothing and sent me to the Elite billing department in Chicago. I then re-explained that this action was not authorized, in fact that the person who set this in motion was advised that such actions could not be done because of the circumstance behind this. I was then advised that nothing could be done until the billing combining was complete. I would then have to call again and have them undo the process which could take up to 3 months. I advised her that was unacceptable and reminded her that this action was taken on by AT&T without my consent. I had exchanged several emails between myself and the Elite Care Team in Chicago over the span from this date up until early January.
January 15, 2019 – After checking my bill and receiving notification that the combining of my wireless and internet bill was complete, I once again called AT&T and spoke with Paula. I spent almost 2 hours on the phone with her (please note that between the previous phone, internet chat, and emails back and forth to date all totaled close to 6 hours of time to repair the damages AT&T did on this account). I explained in great detail to Paula all that had transpired and needed her to explain how I could go from paying a bill of $487 to having a bill of $911. She advised that since my account was so old, I was grandfathered in to one payment style which changed and now I had to pay two months because I had to pay the current and one month ahead which was their current billing pattern. In the past apparently, I had been paying the current month opposed to prepay which apparently is how AT&T works now. She advised that the billing statement generated on January 1, 2019 included two billing periods. The first was on the old cycle for January 1, 2019 to January 31, 2019, and the second encompassed the billing cycle for February 1, 2019 to February 28, 2019. The next bill generated would be March 2, 2019 and would be due March 22, 2019. I advised her again, as I had done to the previous other agents of AT&T, that their intervention into my account is creating an unnecessary hardship for me and that I did not want this in the first place. I advised her that I could not pay this bill in full and should not be made to do so since this was not my doing and was done against my consent. Paula graciously setup a payment plan to accommodate the hardship of which I was to pay $573.84 on January 17, 2019 and the remaining balance of $337.77 was to be paid on or before February 20, 2019. Please be advised that I complied fully with this payment arrangement.
After a long conversation, Paula convinced me to keep the bills combined that the benefit was worth the effort. I agreed to keep the bill combined and asked Paula several times to please check my account and make sure no other action was pending, that I wished to have my account as is and that AT&T did not have permission to do anything further on this account. The conversation closed with the promise from Paula stating that on January 15, 2019 no further action was pending on this account, the account was combined and would remain combined, and from that day moving forward my account charges would be $252.40 for my wireless and my internet would be $60. I once again reiterated that AT&T has no authorization to do anything further on this account. Paula stated that my account had been noted for future reference.
February 13, 2019 – I woke to find our phone service had been shutdown for nonpayment. I looked at the account which clearly showed the pending payment agreement with an amount of $284 left to pay on February 20, 2019. I then attempted an internet chat with Josh because I had no phone service. He treated me with disdain and would not listen to what I was stating. He advised that I needed to contact the fraud department, I told him no I needed to have my services turned back on. He said he could not comply with that, I had an outstanding bill that needed to be paid. I told him that everything was paid as agreed and the only outstanding balance on the account was part of a payment agreement made on January 15, 2019 with Paula that clearly showed on my account. To expedite the reinstatement on my account I paid the balance of the payment plan in full in the event this was causing the current shut down of our phone.
Not getting anywhere with Josh I had to go to my parent’s house and call AT&T to get an explanation as to why my phones were shut down and to advise that payment had been made and that AT&T needed to reverse all late charges and additional charges applied to my account as a condition of this action taken against us. I called at 8:09 a.m. from my parents’ home and spoke with Jaime. I explained to Jaime that I was beyond upset with the manner in which AT&T had taken upon themselves to make changes to my account without my expressed consent. I then advised him on what had been done on this account and that I had been compliant with their requests from the start. Jaime advised me that my bill had been uncombined, once again AT&T had acted on my account against my wishes, and that a new account number had been generated for this account (New #436161367368) and that bill was the one that triggered the shut down of my phone. I advised Jaime that I had only two accounts with AT&T, our old wireless account 436044660926 which had been cancelled on January 24, 2019 by AT&T, and the new combined bill which incorporated both the internet and wireless which was account #285522852. Jamie advised that the other account number #436161367368 was established on January 8, 2019 of which I had no documentation, nothing had been emailed to me, and this account number does not even appear on my account information attached to this phone number. I requested that this new bill be sent to me by email as my account currently did not reflect this new account number and that when I pull up any account under my current phone number 209-535-2534 it shows a zero balance and the information reflected above. Jamie apologized for any inconvenience and stated he would make payment arrangements to hold off the other bill payment until February 23, 2019 until I had sufficient time to review and act on the information provided.
February 19, 2019 - To date, having now asked twice for the information to be sent to me, I have not received any documentation with regard to this account # 436161367368 of which they state that I owe $301.58. To date I have already paid the outstanding balance of $911.61. Online shows that I have a zero balance as of today, no other account is showing on this phone number 209-535-2534. I fear that they will once again be shutting my phone down no matter what I do to try to comply. I am being charged fees of which I am not being given the opportunity to dispute or even validate.
February 19, 2019 – spoke with Rose @ 4:33 p.m. and explained everything. I provided her with all the account numbers in question. She was unable to advise me how this could become such a problem. She and her supervisor Sue took well over three hours, almost 2 hours with me on the phone, reviewing the transactions that had occurred on all three accounts. Rose and her supervisor had determined that payments were being applied to the old account number instead of the new one which had a credit balance of $483.84 which she then applied to the new account # 43616136368. She advised me that the balance owing was $374 due on March 1, 2019. I then asked that she ensure that they were not going to be shutting my phones off if this amount was not paid by February 23, 2019 because presently, I was being threatened with that if payment was not received by the agreed upon time frame. She assured me moving forward that she would notate the file of the transfer in place for the credit balance on account 436044660926 and that the account was in good standing. I advised Rose that it was necessary that they make sure my account was reversed of all late fees and anything showing s been looking into the problem and enlisted the assistance of her supervisor to resolve the issue.
February 20, 2019 – AT&T doesn’t seem to learn their lesson and once again shut off our service after I received confirmation from Rose that this would not happen. Had to do a live chat with Mark Pattinson @ 12:40 to get this resolved again. They continue to say that my account is past due when it is not. They continue to screw with my account without permission, they continue to add late charges and they continue to shut my phone service off.
After three hours on the phone with 7 different people I finally spoke with Meagan who essential told me that everything Rose advised me of was a lie and that there was no credit being generated on this account. I was once again forced to make yet another payment of $296, adding to the $911.62 that I have already paid and according to AT&T still owe and additional $556 by March 1, 2018. No one could explain to me the nature of the bill, why it was lapping over in the same billing period, and why this happened in the first place. I am basically being told to shut up and pay or not have the service which at this point is not an option since my husband uses this for work and we have no land line. I am currently looking into another service for my husband as this can’t continue and AT&T has not assured me this will not happen again.
This year we have had at least 20 days without of land line and your efforts to repair are only temporary. We are ashamed and disgusted with AT and T.
call Three times to make a payment arrangements and three different people toll me three different answer does not work, such a big company and doesn't have a simple answer what a shame not good for customers....they don't care.
I am a new internet/TV/phone customer, living in Indianapolis, Ind. Two AT&T salesmen came to our door and quoted us a price of $140.99 per month for that package. Your recent bill came to $159.47 per month. The only document I have from this transaction is an AT&T Order Receipt. The sales agents names on the document are Brandon and Eric with no last names, and a phone number of (765) 617-5254. i called Brandon at that number, but he has not gotten back to us, although he said that he would. i realize that we do not have that offer in writing, but we are feeling quite deceived at this moment. We are not happy, believing that you should stick to what your salesman quoted us.
We switched from WOW to AT&T on 12/30. We were told that AT&T would handle all the transferring of cable, phone and internet.
We happily wanted for the new service to be installed.
On their first attempt, the AT&T tech did not have enough wireless boxes that we requested.
Why wouldn't they call and say something BEFORE arriving on site and then telling us. My wife had to take a day off of work for the install that didn't happen. So we had to reschedule. On the second install date, the tech did install the new cable and internet. The install of those two went ok. Notice that I didn't say phone, we were told that AT&T informed WOW a week ahead of time of the swap to give them a heads up of the changes coming. We were told at the second install that the phone port change would take about a week. We called numerous times after that checking on the status and kept being told it will just be another couple of days for WOW to release our phone number that we had for 15 years.
Today when i called the lady she said no problem and the phone would be ported on 2/26. GREAT, or so I thought. A little while later the AT&T rep called and said we couldn't port it any more. We had to call WOW. WOW closed the account and wanted $50.00 to connect a box and reactive the account but only if we responded in the next day. Then they wanted another $50.00 to disconnect the box. Someone also needs to be home for this to happen, both on the install and disconnect. What happened to customer service and doing what you tell the customer you are going to do the first time??? Now our doctor appointments have been missed because we used the house number.
I bought an iPhone 7 Plus a couple of years ago. And paid cash for it. Now I wanted to switch to Verizon and this phone will not switch. It was not disclosed to me that this was could not be used on another network. I am requesting a refund or to replace a 7 plus that could use on Verizon Please contact me to resolve this issue
The e-mail listed above, email@example.com, I have not gotten in it for over 5 months. I have tried everything and I mean everything, I have called at&t to fix it so many times it is not funny. I went to a corporate store to get it fixed and nothing happened. You try to improve AT&T but you are making it worse. If you should know of a fix send it too firstname.lastname@example.org Thanks.
Jan4, 20199 I called AT&t 18007502355 to ask why my business monthly charge doubled and spoke to a rep named Sam in Milwaukee Wisconsin who said that upgrading to u-verse internet phone service would save me money. After he explained to me the new service He assured me that I would enjoy the same type of access service as on the the upgrade, FALSE! Because it was late Friday afternoon He said a confirmation would be sent to me the following Monday with further instructions and that He would call. Well I waited all day Monday NO E-MAILS OR PHONE CALL FROM HIM> the following day Tuesday still no contact from Him so I sent Him e-mails in the morning and another in the afternoon. Wednesday still no response from Sam so called the 800# again and and was contacted with your office in Missouri and spoke with Sarah and she researched my account and could not find an order I placed last Friday with Sam and I had to place an order again. I was assured again that I would have the same access of service with the upgrade as i currently am using, FALSE! Jan21 the new modem was installed and this was the start of all my more problems. Three service calls later and a supervisor in my office all assuring me all is working and many other phone calls for service that I feel I have been deceived, placed on hold for a long time and then transferred to a new person and all l would be told is, I am sorry for all my problems, by your rep. I have spent many hours to work this out and it has cost me many hours of production work which means lost revenue for me! I now find out I cannot open my fax messages sent me from my clients. At&t your service is deplorable!!!! John Figlar, 209-744-9332, email@example.com, regarding account # 291406623, order # 451056916
I bundled DIrectv with AT&T internet and my nightmare began. The internet was never strong enough to provide TV service, on demand features or record back. Over FOUR MONTHS, I had ELEVEN technicians at my home. All arguing over whos fault the problem was. I spent over 100 (ONE HUNDRED) hours of my life on the phone or waiting/home with these technicians. I lost a tremendous amount of work over this. After 4 months of HELL I was told by an AT&T manager that I should cancel my services, WITHOUT CHARGE and go to another carrier after all they put me through. I did just that, went to another carrier for 30 days for both internet and TV. I have always preferred to DirecTV and returned to them 30 days later but kept my internet with Spectrum. Once I did this, ALL issues were resolved and everything went back to normal.
Eight months later I receive a collection notice from Diversified Consultants. I called them on Februrary 11th and the rep told me that it doesnt matter if AT&T provides TERRIBLE SERVICE THAT DOES NOT ADEQUATELY SUPPORT EVEN THEIR CABLE NETWORK, that their contract states I am required to pay them regardless of the trouble, time I invested or that I returned the equipment. I am appalled that AT&T thinks they can sue me for $600 after I gave them FOUR MONTHS to resolve the issue. I not only lost work hours, but the damage they did to my house installing wires that didnt belong, the hours I spent fighting with people over the phone, the frustration and anger I experienced over this. Now I am forced to hire an attorney to SUE THEM for damages to my credit, lost wages and pain and suffering.
ATT does not honor what they promise. I was promised a $79.99 bundle price after our 2 year contract expired in September of 2018. I having been fighting over the phone with your customer service people. Even spoke with a manager John who assured me I would not be bothered again with a service interruption.
So for the 4th time is 4 months my service has been interrupted.
I will be calling your CEO.
My experience has been horrible from day one. When I first signed up with ATT and DirectTV I signed a 2 year fixed price contract and was told my fixed price was $95 plus only my local taxes. On install day found out they were installing wrong equipment and only way to fix it was to cancel my order and place a new order. Next day got correct equipment installed and had to sign a new contract. This is where they pulled the switch on me. I did not receive a copy of my new contract but I see on the web site that the price in only guaranteed for 12 months instead of 24 and my new price is now $114.I signed up for auto pay and that did not happen either. Absolutely everything I was told was incorrect. I have called and asked several times to get this corrected with no success. I want to cancel my entire contract, I have been taken advantage of and lied to from day one. I see there are many, many others with the same complaints, I don't want to pursue this legally but I will if necessary.
I have been dealing with an AT&T Uverse issue for the past 5 days [2 Feb 2019-SAT during the SUPERBOWL, until current] due to an error on the part of an AT&T service issue Representative. I have been on the phone with different AT&T Reps [ Supervisor Ms. Eva and Mr. Sakis] today for 3 hours and I am currently still on the phone working for resolution. Besides filing a complaint with the BBB and FCC (which are not going to get my cable services restored) who can I contact with in AT&T that can actually get me results? The AT&T team has been unhelpful, unconcerned, and have yet to resolve anything. I do not want to cancel my service, my family has been happy thus far. I just want my services restored and the issue resolved that AT&T caused in the first place.
Thank you for your support.
Leonard / Beverly Foster # 760-294-8796
in November I purchased a new galaxy 9 smart phone. Going from a Galaxy 5. I never went over my 300 data limit with the 5. In fact I rolled over my data. In January AT&T pushed an app to manage my data. On Friday the last week in January I received a message that I had used 75% of my data plan. 2 hours later I had the text I had reached 90%. On Saturday I received a message I was over and a charge would be added. All this happened without using the phone once.
When I contacted AT&T by phone they said I had to shut off the data usage. It would not allow me to do that. So I had to go in and have a tech do that. His explaination was that the G9 updates more often and therefore uses the data. I was also told the new charge would be reveresed-that didn't happen. AT&T should be fined for these types of activities. It just seems every month there is some new scheme to get more money added to the bill.
I want to be reimmbursed for the charge and my time to fix something which should not have happened. The data usage increase should also have been explained at the time of purchasing the phone.
I live on social security. My bill went from $44.00 a month to $103.00 for Direct TV
I had to cancel which I did on January 3oth.
They gave me a conformation number of
3970673720 My account is 260902438 Marcus Berry 3945 N founder Circle Buckeye AZ 85396
I have called a number of times to get the cut off date for January 30th. I have been treated as if I am a simpleton and the latest call The agent was outright rude, would not put his supervisor on the phone and told me I could go in que for another supervisor and wait again. I waited over 17 minutes on hold to speak to this agent.
Please help me resolve this issue.
on Jan 27 I was told by another agent he could lower the bill to $75.00 which I agreed but let him know I would have to cancel because I could not afford that bill.
can someone please resolve this issue.
at&t sent me a bill for unauthorized connection. I tried to contact them again today (2/1/19) to settle this, and they hung up on me TWICE!!! What kind of people are working for you?? The number I called was 866-595-1329. Even though I cancelled my base station acct. in 9/18, I keep getting billed for it. It's up to $220 and I didn't authorize it. This is the fourth time I have contacted at&t about this. I WILL NOT PAY IT!!
To whom it may concern,
I am writing this letter out of frustration with AT&T wireless.
On December 24th, 2018, I went to our local AT&T store (Village Point-Omaha, Nebraska) to inquire about phone options for my family while in Mexico. I explained in detail that my entire family(5 lines of service) would be in Mexico for my youngest daughter's destination wedding. We discussed in detail with Shea Lechner and Emily(the manager) whether we needed to turn off cellular data and just use Wifi versus adding a $10/day plan for each phone for international use. We were told that our current plan(shared 15 G data) covered Mexico and that there was no need to add any coverage. Specifically we were told that we should use our phones just as if we were in the US, without any additional surcharges and that any data used would accrue to our plans in the normal manner. The representatives even double checked the plan, showing me the written verbiage covering my AT&T plan. I informed my son-in-law and oldest daughter, who were going a week early of this information.
Less than 24 hours after they arrived in Mexico, I received an email and my son-law a text message(12/28/2018) that our international data charges had exceeded $100. I made of copy of the e-mail and promptly went back to the same local AT&T office that same day. This time I saw Emily and another representative Victor, who rechecked my plan and reconfirmed that indeed our plan covered Mexico and was just a mistake. Victor even volunteered that the same problem occurred with his own phone when he went to Mexico earlier in the year(July, 2018) and had received notices that he has exceeded data usage but was not a problem. They again reassured me that my plan indeed covered everything in Mexico.
I received a second e-mail that our charges exceeded $300 dollar in date usage on 12/29/2018 (my son-law got a similar text) and I returned to the store and was again told not to worry.
I received a third e-mail on 12/30/2018 that charges now exceeded $500 and that they had suspended international and domestic data (line 503-708-9355). I returned to the local store and again spoke with the company representatives about the turning off of my son-in-law's phone. After some discussion among the representatives, they apparently realized that some codes needed to be inputted into the system(for my particular plan), after which my son-in-law's phone began to work again.
I subsequently received a bill for December, 2018 for $754.80 (of which $525.80 represented overcharges from the Mexican data issue). I received the bill on 1/9/2019 and promptly went back to the store with a copy. I met with Shea Lechner who initiated a call to corporate headquarters to correct the issue and was told to pay what we normally pay and the problem would be corrected.
I received a denial call from AT&T (phone number 855-419-7365) referencing case # 15159046 on 1/12/2019. I returned to the store again and played the voicemail left. Victor again called the internal AT&T auditing department and was apparently denied again. We then talked to the current store manager Brad, who related that he would escalate the matter to his superiors and would get that charges taken care of.
The check for the difference of $229.46 was mailed on 1/14/2019 and apparently received on 1/19/2019. My online bill continues to read $525.34 overdue. I did place a call to the store manager on 1/24/2019, but has not been returned to the present time.
The amount of time that this has required is ridiculous and AT&T response is outrageous. This is an issue that was proactively addressed and a series of problems that ensued within the internal network of the company was thrown onto the consumer.
I plan on making other consumers aware of these AT&T issues. Certainly this makes one have to think of changing carriers and letting our friends and relatives know of the company policies. The irony of this entire issue is that my son-in-law and daughter work in management in the computer arena(Intel) and were extremely astute in identifying the problem.
Peter M Gordon, MD, FACS
I own two homes, one in Texas and one in Oklahoma. We have AT&T internet in both homes and had Direct TV in Texas and AT&T U Verse in Oklahoma. We are selling the Texas home due to my retirement and when I cancelled Direct TV they charged me a $100.50 early termination fee. I cannot transfer Direct to my other home because I'm already paying AT&T for their services there. So in effect AT&T charges you if you have a life event that requires a move. I am going to work very hard to get AT&T out of my life.
If I could make the rating zero stars, I would. I have now been on the phone for over 5 hours with customer service over a period of nearly 4 weeks in an attempt to resolve a huge billing issue. I am going out of mind with the constant lies and incompetence and fear that this will have an adverse effect on the excellent credit rating that I have worked so hard to achieve.
WHY CAN'T SOMEONE HELP ME!?
Not only am I being charged $293.04 for an NFL SUNDAY TICKET that AT&T was not able to provide due to technical issues and "program updates" at the time, as a consolation for the trouble, AT&T wanted to provide me with a free movie package, which I didn't care about, AND THEN CHARGED ME AN ADDITIONAL $45.72 FOR IT!
But wait, there's so much more... I am also being charged $149.98 for NFL SUNDAY TICKET MAX that I never wanted or ordered.
I have never dealt with such horrible, inept customer service representatives.
Next, a call to the corporate office and the Better Business Bureau.
I canceled the satellite service to be effective 01-10-19. I was promised that no further withdrawals would be made from my account and that in fact I would receive $64.86 would be refunded because I pay in ADVANCE. On 01-16-19 an amount of $138.97 was taken from my bank account (which made me overdrawn and cost me Bank fees. I have spent over 10 hours in the last 2 weeks on the phone with about 8 different people giving me promises that I would receive the $64.86 plus the $138.97 that was taken from my bank AFTER I had already canceled the service. I only just received the return kit to send back the DVR on 01-23-19 and sent it back on 01-24-19. I have been promised phone calls that I never receive. I have been promised E-mails that I never receive. I am a 74 year old disabled person living on a little over$1000/month. The money that ATT has taken from my account and is taking forever to get back to me is 20 percent of my monthly income. I cannot buy prescriptions that I need because your personnel don't seem to know what they are doing. EVERY time I call someone gives me a different amount and a different time to expect my money to be returned. I have now been sitting here waiting for a promised phone call (she said 10 minutes) it's been 30. I probably won't even receive a reply to this but 20 percent of my income is life threatening to me, so I must do something because your support(including 2 supervisors) don't seem to know what they are doing. Will someone PLEASE solve this problem!
Short and Sweet. Went to your AT&T on University Street in Palo Alto and was told that my speaker was out and need to get online to get it my phone fixed. Told him I do not do things online. Was told that the AT&T would help me on Page Mill Road. The lady I could tell really didn't want to wait for me to get my son's past word so she could help me. She kept on at me four times to change my password. I told her no because our son pays our bill and it is his password. I got a hold of our daughter and she refused to talk to our daughter;I would not have to keep repeating to her what my daughter was telling me. She also recommended for me to get an I phone because they had classes to teach me how to use the phone after I told her that I wish they had classes for my Galaxy 8 phone I stormed out of AT&T because I have never been treated like I was not making them any money. I did tell both places that I think I just pushed a wrong button or more that may have caused the problem. They said no I didn't.
I left upset that I was crying on my way home because I felt your workers didn't want help and I hate it when you want everyone to get online to deal with a problem. I like to talk to a human, not a machine or computer. I was treated I feel like a stupid old ladies they didn't want to bother with. On the way home I called my boss and I ended up taking my phone to him; It took him two minutes to fix the problem. I had hit some buttons I should not have. Maybe if your people were educated in the phones they are trying to sell and know how to fix a minor problem. I would not have been shipped to a different store. I never have been treated the way she made me feel. When you give someone permissions to talk to your daughter why do you get treated like hell no way?
The San Jose Store I go to all the time never has treated me like that. I am still very upset. I have been with AT&T since they took over Pacific Bell. Anne Teixeira
was hung up on by a tech. rep I have 2 phones I can't use.am disabled n have no way to call anyone-he never called me back to set up phone.long time customers,thinking of goin to sprint. I am LIVID
I work for a police department in Texas. We have a total of 19 IPADS that we use to our job. 17 of them work and 2 don't. I have been given the run around by numerous of people. I even have emailed several and have been on the phone countless of hours dealing with AT&T personnel. I even spent 4 hours in a store and the employee there was given the run around. This issue has been going on for 3 months.
I have asked for supervisor names and number and when i do your employess will not reply or return calls. Is this how your company likes to handle your customers? We need some help in getting this fixed.
my home phone has been working on and off for the past year or more they have came out several times and replaced my direct bury wire and I've replaced every wire and phone in my home ...I see now they are replacing my neighbors line direct bury but that wont help we have been told its a cable failure and every time the ground gets wet it goes out again... I live rural and I am unable to get cell phone reception at my home that's why I require a land line ... my wife has heart issues and needs the phone in case of emergencies!!!! I've reported this several times and done everything I can on my end I've been a good customer for many years cell and land line and don't feel they are working to resolve my problems just attempting to drag out what needs to be done!!!! I am not the only one in my area who is experiencing problems I have talked to my neighbors and we are considering all our legal options!!!!!! please respond to my complaint as I've been through many many robotic call transfers and non helpful people to no results as well as repair men which should be documented with unnecessary cost to myself and neighbors pocketbooks my address is 5020 Johnson line road Bolton Mississippi 39041 phone number 601-866-7775 again not only is it an inconvenience but my wife's health and well being and possibly her life depends on this phone working when its needed sincerely Landon wells my cell number is 601-519-6535 I can be reached on this Monday through Friday 8 to 5 ........help........please now.......
1 - When ordering Internet service, I was told there would be no installation fee. Charged $99.00
2 - cancelled within 3 days and was told to return equipment and there was no cost for the 3 days. Billed $218.54
3 - Called customer service 3 times for help regarding this issue and all 3 times spent over 1 hour on phone only to be transferred to different people who in the end would just terminate the call. Never received a solution
tech (Javier) came to my apt. to have uverse and internet installed and while checking if fone jacks were working he cut up the fone lines in my apt..tech spoke to landlord to explain that fone jacks are not operating correctly and he was told by landlord that he was going to send out a maint. person to have that checked out. and when ever it was ready that att was going to be contacted by tenant to have services installed...by then he cut the wires on my wall for my fone line,and opened up and pulled out the cable wires outside the apt.and never put things back or covered the cable box..This morning 1/18/2019 I have landlord looking at the damages that were done by Att tech. and now im being billed for damages...as of now property maint. said that a new wire has to be run thrue the wall and rewired from main central box do to being cut and not able to be repaired needs replacement..wires need to be just put back in cable box and secure and secure cover plate..landlord is charging $1200.00 in repairs towered my rent lease..this issue needs to be resolved asap please this is not my responsability...supervisor (beto) came latter that night thinking that installation was performed and to see if were happy with installation..and we explained the issues and he took pictures of the damages done by javier..he said that he sent all info. to his supervisor..he left me his email..his name is Alberto...Al0041@Att.com..that all i have from that att supervisor and javiers fone number that i have from were he called me is (619) 370 6989 ...Please help me ..i called Risk Manag. dept. and filed a report Ref.#190-100-27-92 Ref ID Call # K600-698-86 spoke to Ann..MY acct. # is 291-482-317 please call me for more inf. @ 619 481 8832 Thank You ...and hope to here from att soon.
I called today about upgrading a phone. The battery in my phone is bad. I spent over 4 1/2 hours on the phone with different departments and different people and finally I got someone who was going to help and they messed everything up. I was told I had accepted a 2 year agreement on a 4 year old phone and was charging me $20.00 for this phone. THE PHONE IS PAID FOR AND YOUR GOING TO CHARGE ME AGAIN!!! then I was told I had accepted the terms and agreement when I had not gone into the site provided. I was told I could upgrade this line for a 2 year contract and receive a new phone for a one time fee of $.99 with the 2 year contract. the lady I spoke with last said I had accepted and then she said well you need to accept this agreement to receive the phone. I told her again I was not paying the full price when I was given the option of a 2 year contract for $.99. Some of ATT representatives asked for the same information multiple times and one who said he was a supervisor, said" I am Jesus, what can I do." I said I was told I would be speaking with Jessie, Jesus said" Jessie, Jesus what's the difference what do you need." I will say this I have 8 months left on a couple of phones . The 4 cells i have, the 4 tablets, the internet, home phone and Direct TV will no longer be in my home. I have had service with ATT (BellSouth) 20 plus years, cell service 13 years. The service or lack of and the mishandleing of the situation was below 1 star. Yes the lady asked to reorder the phone again and i laughed, no i did not order the new phone.
AT & T cancelled my service due to an address mix-up. I DID NOT CANCEL ANY SERVICE!
I was told I will need to be set up with new service. Needing permission for a credit check. I am requesting A T & T to restore my service that I did not cancel. I should not be penalized due to your mistake. This also has effected my billing as I had a package deal.
saying I'm sorry isn't helping me at all!!! Should I contact the news station to assist me?
My complain is with the mobil sale person ( in home expert integrated solutions ) . I switch from T Mobil to AT&T six moths ago . I switch 4 cell phones and gave it to the sales rep Irvin Bejarano 310-894-0707 email: firstname.lastname@example.org . Now I been told that the cell are no where to be found and
the sales rep is not responding to my call or email .I owe the money to T Mobil and now I'm in collection . I have email and call customercarehelpyouswitch several times and I'm just getting the run around . Please advise who is the person that will be able to help me .My name is Rene Varela 323-404-0995 email : email@example.com . Please help .
This is now my 2nd. attempt at trying to resolve an issue since Jan.2nd. 2019 !! Every day since Jan.2nd, between the hours of 2pm and 2:30pm, I have received a message from AT&T on my answering machine saying that 214 is scheduled for activation by 8pm. Be advised , that this call is becoming very bothersome and has absolutely nothing to do with me. I assume it has something to do with my DSL Internet service. I was activated by AT&T on Oct.9th. 2018. so I do not know why I am receiving these calls. I would appreciate it if this problem was rectified. I am getting tired of coming home to this message every single day !! I hope something can be done to resolve this annoying issue ? I do not want to listen to it the rest of my life !!! The last thing I was made aware of was that it would be looked into. But, I am still receiving the calls.I have been with AT&T for over 17years ! I do not believe that they want to lose a good customer because of this issue. ( But I'm getting real close. ) Something should be able to be done about this problem. Thank You, Joseph Bongiorno 501-922-0214 (607) This is the affected AT&T account #.
Ordered a replacement phone on Dec 18. FedEx claims to have delivered it Dec 20..but it was NOT delivered to my house. Called FedEx got hung up on.Called AT&T to report it not being delivered and that's where the nightmare began. Apparently there is this Mythical Back Office that they put you in when they don't want to deal with you. I have called numerous times..each time the representative has me on the phone for quite awhile and then.. told it's in that "back office" then tries to sell me other services. OR..they transferr me after pretending to view my case..to some other department and I have to explain myself AGAIN..only to be told its in that back office. We've been customers of AT&T for over 18 years..and I am disgusted. Its been about a month..no phone. We even went into a retail AT&T store. They couldn't even get through. If I could give them less than one star I would. Now that phone is appearing on my bill. Digusted.
YOU LET MY VISA CARD INFORMATION OUT AND I GOT HACKED. I CALLED CUSTOMER SERVICE 6 TIMES AND GOT NO HELP. I WENT ON A CHAT SITE AND RELATED MY PROBLEM AND MARIO D WAS TO GET SOME INFORMATION BACK TO ME. AGAIN NO HELP. CHRISTIAN CM592 WAS GOING TO HELP ME. NO HELP. CALLED FRAUD DEPT. NO HELP. YOU JUST CAN NOT TRUST ATT.
CALLED IN TO CANCELL INSTALLATION 5 TIMES BUT GOT NO CONFORMATION AND INSTALLER WAS HERE WED.THE 9TH.
YOU GAVE OUT MY INFORMATION AND I WOULD LIKE TO KNOW WHAT YOU ARE GOING TO DO ABOUT IT.??? SO FAR YOU HAVE DONE NOTHING AT ALL.
I have been an AT&T customer for a very long time. Cell phone since 2004, UVERSE and other products since I cannot remember.
Sometime on Wednesday, January 3rd, 2019 both my UVERSE and Internet went out. On Wednesday evening when I returned home from work, I called the service department to schedule a repair. They dutifully scheduled the repair for Thursday January 4th, 2019 between the hours of 12:00 and 2:00. My wife and 7 year old stayed home to wait for the repair person.
At about 1:45 I received a text saying that they had to re-schedule to 2:00 to 4:00 PM. At about 3:30 no one had come to the house so I called ATT repair and they told me that they would be there between 4:00 PM and 8:00 PM. At about 7:45 PM I received a call saying that they would not be coming and they wanted to schedule for Monday, January 7th. I told them that no one would be available at this time and date and the only time I had would be on Saturday or Sunday. The operator would not listen to me and scheduled the repair for that Monday. I tried calling several times but they insisted on not listening and kept telling me that the repair is scheduled for Monday, January 7th between 12:00 and 2:00. On Monday, January 7th I called again and spoke to Carolyn who finally scheduled my appointment for Tuesday, Jaunuary 8th between 12:00 and 2:00. I again explained to her that no one would be home until 6:00 as school has re-started and we have to work. Carolyn told me that she would follow up and make sure that even though we scheduled the appointment for this time she would communicate to the technician that no one would be at home until 6:00.
I have called several times to have this rectified, each phone call was at least an hour in length with most of that time on hold. I asked to speak to a supervisor and was told that none were available and they would call me back within an hour. The only call backs that I received were from a person named “Rod” to tell me that the technician would not be there on Thursday evening and from Carolyn who I believe is/was trying to get the situation repaired.
Well, January 8th came and went with no ATT Technician to fix the problem. I called and another hour on the phone was set up for Saturday, January 12. On Wednesday, Lori called and left a message for me that they will be unable to keep this appointment because of fiber upgrade this weekend and I needed to call to set up a new appointment. I called and was told that if I cancel Saturday’s appointment I would be put in the back of the line for service. I tried to explain to the gal that the message told me that I needed to call and reschedule but to no avail.
I have not had UVERSE or Internet Service at my home since January 3rd, 2019 and it does not appear that I will have my service restored anytime in the near future. I am really confused about this extremely poor customer service from ATT since I have been a customer for many years.
To whom it may concern. Hope fully you can solve this problem that I have been having since January 2nd. 2019. Everyday at approximately 2:00 to 2:30, I have been receiving a phone message on my answering machine saying that 214 is scheduled for activation by 8 pm. I am assuming that this is regarding my Internet activation. Please be advised that on October 9th. 2018 my Internet service was activated by AT & T. So this phone call does not pertain to me ! I have made several calls to AT &T to solve this issue but to no avail. There is nothing wrong with my service. I do not appreciate coming home to this message on my answering machine everyday !! I would like it to stop because it is becoming very annoying. My name is Joseph Bongiorno. My phone # is 501-922-0214. I would appreciate it if this issue was rectified. I want these calls STOPPED. If possible, I would like someone to respond to this e-mail so as to know that I haven't wasted my time. Thank You. (P.S.,) I hope this problem can be taken care of ,or I may have to take it to the next level !! Joseph Bongiorno
I ordered an upgrade from U-Verse to ATT Fiber100
scheduled a visititation window on Dec 29th (3 missed appointments) the next day Dec 30 (two missed appointments)
I lost U-Verse service in the first window.
I have been down 3 weeks
they shipped me a replacement modem and can't get it working
being charged $20 dollars extra a month because I won't sign up for auto pay. I've been with at&t 10 years and not once have I been late paying my bill. soon I will be saying good bye to your company
worst service ever. lied non stop. spent hours trying to fix situation. bill kept going up. $250 in 30 days for only internet? never had such bad experience. bill started at $30 a month, when I got it it was 70 per month then went up from. there. worst customer service.
I cancelled my ATT&T on October 27. 2018, received a statement for 136.83.
I called. speaking with customer service person named Bamier, who told me that I did not owe for the
this amount that I should have been charged for one day.The 136.83 was taken out of my account
after I had cancelled AT&T causing me to have a huge overdraft. I wrote a letter and called my
bank to dispute this withdrawal. The money was put back into my account. after speaking with another
customer service person at AT&T. Now I am getting a letter stating if I didn't pay my 136.83 it would be
turned over to collection, after 4 hours on the phone being passed from to one person to another asking
to speak to a manager or someone on the the finance department this could not be resolved, I had so
many reasons why this couldn't be resolved and I was absolutely astonished that the customer service
could not get me a manager. This is a terrible way to do business. I am frustrated, I was with your company for
almost 18 years and am appalled at the way I have been treated. I owe you one day of service and am happy to
pay it. I am not going to pay for service I did not use.
I was told that because i just had cell phone service, that they could not break it down to one day, how stupid
is that??? I think you had better have a training class for your Customer Service people so they know what they are supposed
to do I would appreciate to get this resolved as quickly as possible.
acct number 359190360
479 619 279 479 936 4524
PS I don't see how you can cancel my service on December 24, 2018
when I had already cancelled it on October 27. 2018
Signed up for AT&T about a month ago. The reason i signed up was because of a certain channel I like. (LMN) I was getting the channel in the beginning and now all of a sudden,, I have to upgrade to get the channel. The rep specifically said I would be getting this channel as part of the program along with a Western station that I signed up for.
LMN was the biggest reason I signed up for the service and now they take it away after a few days and i'm now stuck with a 2 yr contract.I'm paying almost a 100.00 a month for the internet and channels on my TV that is mostly channels trying to sell items. My gut feelings was telling me not to sign up with ATT due to the negative reviews. Always listen to your inner voice.
I had an account with att u-vers # 254374857 returned the equipment bank in Jan 2018 by UPS per instructions of AT&T along with the account number. Now 11 months later they have sent this to collections for the dumb amount of $ 162.38 on 12/18/2018. I am sooooooooo pissed right now... that they did not try to reach me nor send me a letter about what was owed. I have been with AT&T for 12-13 years, they have my mailing address so there is no excuse for this crap ! I have call the collection company Diversified @ 904-247-5500 and talked to Michelle Gonzales and Greg Shaws (manager) to explain that I was never notified about this, and it would have been paid right then once I was notified. I did pay the amount with Greg over the phone, but with that being said I cant prove the equipment was sent because I have not longer the receipt from UPS when I shipped it, so had no choose but to pay this as I wanted this gone. The issue is not that you guys have this as a collection item and it has effected my credit score 100 points, and not I will be impacted because of this. I want AT&T to have this removed from my credit report as the mistake was not mine, I shipped the equipment.
Now the customer care team is going to look into this to see if they ever recvd the equipment. Should this not been done before you reported the account to collections ?
I want AT&T to fix this or I will get an attorney to get this corrected and will also call the BBB and report ATT along with the Federal Communications.
I switched over from sprint last year to save money but instead the I’m paying $100 more than I was. I have a $700 bill in collections because you didn’t pay my trade in phones. I have a home phone on my acct that has never been activated. And I didn’t want. I have been to 3-4 Mn ATT stores and know one can help because they don’t know what they are doing! I need to get my bill down $100 that I was promised. And upgrades for my phones as promised every 12 months with no additional fees! Very poor service disappointing!!
My wife was talked into bundling several months ago our cell phones, direct tv service and our house phone witch was version service. Every since our house phone only works part of the time, and we lost our fax service. We have complained to the Barstow office where you pay your bill and have been told they will up the issue to the proper place in AT&T complaint dept. to get the issue resolved. To date no one has shown up to see what kind of problems we have here at our house with our wireless house phone and to say it only works part of the time. I'm asking you to send one of your expert tecks out here to see what the issue here is so we can have what we are paying for monthly witch we have not have since we were talked into months ago. Please call me on my cell phone at 760 267 3855 to see what the issue is here. Thank you. We have spent way to much money on your service that is not working. thank you again. Please respond.
Bill was switched to paperless without conformation from me as a customer. I notify them that I did not want this to happen and I received a letter that stated that my next billing would not come thru the mail. I do not trust e-mail enough to rely receiving my bill thru this method and I do not trust AT&T with any of my info to direct bill. I called and spoke to one person and she could help me and I was passed to another person, no info was provided to the next person. I had to provide all that info again. customer service??????? This person was off shore. No personal feelings for their customers just dollar signs AT&T. Gonna cost you in the end. This is not the problem I have had. U-Verse and mobile phone??
tried to find out about direct tv discounts for retired att employees no luck called at least 5 toll free numbers no luck maybe that is why spectrum service is so much better there stock is over 300 a share att is 30 a share if ceo an board stop being concerned about there on checks an start to work on problems maybe service would be better a change would be better than talk talk is cheap 4786763513
I wish I could give this horrible company a big ZERO. My husband is 80 yrs old and I am almost 67. We were no longer under contract with AT&T and wanted to buy new phones for Christmas. We were told if my husband dropped his number we could take advantage of the BOGO offer of buy one for me and get hubby's free. We did it and was told after all charges and tax our bill would be around 285.00 each month. It took me and Hubby from 11 to almost 7 o'clock on Nov. 27 to get these phones with no time for food. Hubby noticed a few days later that his old phone was still active. I called numerous times and stayed on the line for 30 minutes talking with nothing resolved. I called back to question charges and it took the second guy over one hour to go over all the bogus charges with me. AT @ T had presented me with a 400.00 + bill after me paying about $500.00 dollars for fees for the phones. They also said I had 6 lines and then changed that figure to 5 lines. I only have 4 lines. Nothing resolved but a small credit of $30. I CANNOT and WILL NOT PAY over $400 dollars for 4 lines when it was suppose to be buy one get one FREE on two of the lines. I asked to speak to a supervisor but AT & T refused each time to connect me. UPSET SENIOR CITIZENS IN LAS VEGAS!!!!!
I canceled my contract service and switched to a prepaid account. I called at&t billing (VESTA) and canceled my auto pay. AT&T has no record, but I have it on my call log.
In short: AT&T has structured their billing, service, contract, prepaid services so that you can't get a refund.
AT&T has no clear or defined path to get a refund. They can't be sued, so they have placed themselves above the law.
I do believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.o believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.
Installation for ATT U-verse has been scheduled and rescheduled 5 times after moving. The local store says out of our control, we don't have any options that is how ATT works now.
I called in to renew my contract and was told I could get fiber to the home for the same amount that I am currently paying so I explained that they had
just completed placing the fiber in my back yard but has not been lit yet. However your customer service department are selling a product that is not working they dispatch a tech just to confirm what I already know that I can not get fiber to my home even though it's right in my back yard because the engineers have not completed their job. The second problem that I have is trying to talk to someone in customer service that's not from the US and can barely speak English and I have to request to speak to someone in the US this is a problem. I live work and pay taxes in the US and when I pick up the phone to call a US company I should speak to someone here in the US. Your customer service is awful maybe if you focused on making the customer happy instead of trying to sell the customer something or upgrade their service things might just work out. I am on the phone right now with customer service and as usual I was told one thing this morning and its not in the notes and no one can seem to help me so I guess it's time for me to move to another company that want's my business and can delivery on what they say they can and have a English speaking customer service. I called back and finally got to speak to someone in retention and was told in order to correct the problem they would have to dispatch out a tech and I just had a tech out this morning. This is just one example of how the customer service department transfer you from one department to another and no one takes ownership
Signed up the for next program in the middle of the month with when updating my phone. I was offered the u-verse phone option at that time so I signed up for that too. I had a combined billing that was due at the end of the month. AT&T did the split around the 20th. I then received a bill from ATT cellular (same billing dates) and a separate bill to pay u-verse internet and phone which I did two weeks before they were due. The following month I get a collection letter from the combined services that state I did not pay my bill. After 2-1/2 hours and getting hung up on several times and calling back I found out they were closed. I called back the next day they told me a claim will be filed and someone would call me.
After two weeks no call, I called them said it was still in process and I would get a letter by the end of the month with the resolution. I never received a call or letter I just figured it was taken care of. Another month goes by and now I am getting calls from a third party collection agency on this bill. Called AT&T back and they cannot find any records of my combined account and have no idea who to send me to. After being transferred 10 times and 45 minutes later no resolution. I got hung up on again!!! Next step will be finding an attorney.
Grossly over billed for services. Was on phone with 3 customer service reps for over two hours, only to be told be all 3 of them that their phones and Internet were not working!!! And this is their business! One rep was located in Montego Bay, one sounded Chinese, the other sounded Indian. All said they were having too many technical issues to resolve my problem!
My experiences with AT&T products is fine. i am mad that your people have sprayed expensive plants with orange paint in North Raleigh. I am not buying fiber optic use and have told you so. My computer is with Time Warner and will stay that way. You do not have the right to tear up my yard by digging. It is too hard to grow a yrad here, and I have rare and expensive plants, too.
The least you can do is contact me. If you are digging, You need to let me know so that I can remove the plants and take them to my greenhouse and replant them at a later date. I am thoroughly disgusted. As far as I am concerned, this is vandalism.
First of all, I deal with your AT&T customer service every month. It seems as though your department lacks accountability. Every month my bills are messed up. But recently, I got an email telling me my bill was due- this was in April of $128.15. I made the payment right away. To be exact, my bank paid it on 5/5/2015.
I have been getting threatening emails from AT&T saying my bill is past due, and my services will be discontinued. I spoke to a supervisor yesterday, she informed me this is a past due bill, I said my bill has been paid as soon as I receive them, I explained to her I don't know about any pass due bill. I made the payment yesterday which was a holiday, and you should receive it very soon. I spoke to Emerly Carlson this morning, she was very nasty, telling me if they don't receive the money soon my service will be cancelled.
I can't believe I've been with AT&T for years and now I am treated like a dog. What can be done to fix this issue? I am seriously thinking about going with another company! I also mentioned to your supervisor and Emerly this morning, if I never got a pass due bill, how am I suppose to know there is a past due balance?!?! I am so upset that I don't know if I'll use AT&T ever again!
My husband has terminal Brain cancer and we live on a very limited budget. I was with a different carrier and wanted to find a better cheaper plan! I called AT&T and spoke with a present at seven she assured me that she could get me a better plan for less money she also told me that they were having a promo and I would you see the hundred dollar credit for each phone. That there would be a one time fee of 40$ to connect my phone lines but that it would be dropped because I was getting the 200$ credit for the two phones. And my monthly bill would only be 105$ (30$ cheaper than I was paying at the other carrier) I thought wow great deal! Then I got my bill and it was 250$ nothing was credited as a matter of a fact they couldn't even find a promo and if there was one it wouldn't be added to my account for 10 weeks! That's not what i was told in the beginning but since I couldn't even find a promo and her notes I wouldn't be credited that anyway! On top of that my bill monthly would be 125$! I asked to speak to a supervisor but have yet to be able to! I feel very taken advantage of. I came to this company expecting better service. And I've only been disappointed lied to and handed a large bill that I can NOT afford to pay!
I received a notice about our business account - service contract expiring soon and to call discuss options. I called the 800 number for AT&T specified twice. Each time I was on hold for over an hour. There was no way to get to a live person, no option to have your call returned and not lose your place in line. I tried in the morning, noon, and late afternoon. On hold for 3 hours that one day. Worst customer service ever. If you want to change my contract, give me a way to get a hold of you and not wait for 3 hours.
Went to AT&T store. I wanted to combine phone accounts between my husband and myself. Bought a new phone $1,000, plus ordered Direct TV and obtained a security system. I was told combining the phones with Direct TV would save me money.
They told me the plan would be for 2 years which would include NFL package for 2 years. I was notified in mail NFL package would be for 1 year. And the direct TV with all the hidden cost will cost me more than I was paying for cable. was not told they had to run big wires across house nor a big dish on top of house. drilling in house for security was a mess. left dust from drilling everywhere. Didn't tell you system issues.
I went to ATT over 2 weeks ago my account still is not right on the billing side however, it is closer after they told me I would still have to pay for 2 separate accounts for 2 months and I had a melt down. so I was mislead in multiple directions and after being a customer for many years I was greatly disappointed. Now I know for sure when this contract is up I will switch my plans to another company, bc I don't like being mislead.
We have AT&T u-verse, Internet and direct TV. When this months' bill was received it is almost $50 more than last month's. When establishing the account, we were told the bill would be the same for 2 years. When calling customer service, I was told there was a change in the billing date, and that was the reason for the increase. My complaint is that we are senior citizens living on a fixed income. A sudden $50 increase in a monthly payment impacts us. We do it have extra money. Why were we not previously informed? I was told in my conversation with customer service that we could get a discount for being AARP members and a discount for my husband being a veteran. You web sites appear to have discounts for cell phone users only. Please advise how to get these discounts.
3/17/2016 - No phone service(landline) no internet as well. 1st appointment 3/18/16 had to cancel toward the end of the promised time as I had to leave the house. Rescheduled for 3/18/16 PM and services reestablished by 9:30PM. 3/21/16 - rental unit in same house without any service; AT&T provided them with services the same evening. However, I again had no more phone or internet services(3/21/16). Another AT&T appointment 3/22/16 (now the 4th one) made and was informed that service man the evening before had given my line to rental unit and just cut me out and left me without services. Not only that the service man on 3/21/16 refused to reestablish my line as he did not have a "ticket".
Knowing very well that he had just given my line to his customer and that I was left without services. What kind of way is this to treat a customer? Unacceptable. It took 4 appointments and a lot of waiting time to have my services reinstalled. To reimburse me for all this inconvenience and unprofessional way of handling this matter I would appreciate if you would wave my service charges for one month. Thanking you in advance.
I just got a new phone, the one plus two, and the mobile data wasn't working. So I went to the att store to resolve this issue. I went to the att store in downtown San Leandro and was helped by Berlin. He did not inform me of why the data wasn't working nor did he tell me that he needed to install a new sim. He takes my phone and disappears for awhile and when he came back, there was a scratch on my brand new phone. I brought that to his attention and he simply denied that he did it. After expressing my discontent with what happened, he brought his manager, Taira, over. All she managed to do was tell me that they take no responsibility and that they could not do anything about it. She told me that it is not a phone they carry so they can't reimburse me in any way.
At this time, my data was still not working and they told me that they were not trained to fix the data situation and Taira then left. I asked Berlin for both their names and he decided to bring over his other manager Evan. Evan simply did not listen to what I had to say and instead got angry at me for being upset about a scratch on my brand new phone caused by his employee. He continued to say that sometimes sim cards need to be installed and sometimes the phones have to be laid on its screen, so if a scratch occurs, it's part of the job and not their fault. Luckily my phone had a screen protector on it and the screen was not damaged, however, I'm still disappointed and outraged at the fact that they believe it's ok to damage a customer's phone while servicing it. This is not acceptable.
I switched to ATT from Verizon because I did not have service at my home from Verizon. The ATT representative said with ATT I would have wireless service at my home. I recorded this conversation and in reality I do not have service. The only reason I switched is because ATT told me I would. I have called Customer service and they said there is a device I can buy to give me service. The ATT store personal were I live said they should give that to me. Why should I buy this device when ATT said I have service and do not. Yes I can afford the device, but it is the principle of the thing. Give me the service I signed up for and you said I would have. I have been a satisfied U verse customer but am not satisfied with ATT not doing right by what is told me. I appreciate your consideration in this matter.
We moved from our location in Prestonsburg, KY to Betsy Layne, KY. AT&T does not service this area. We would have kept AT&T if possible. We had to go with a different carrier and had our phone number ported to new number. I paid what I thought was our last phone bill and then began getting calls from a collection agency. When I filed an appeal with AT&T, they did a credit for part of the balance. That left a total of $495. We were still unhappy, feeling we should not be charged a early termination fee.
I tried the appeal again and got a reply that it had already been filed and turn down. When one of our other businesses came due to renew, we gave a stipulation that before renewal this $495.00 needed to be taken off. Just got a call that they are still unwilling to do so. So, AT&T will be losing our other business, Highland Theatre Corp and several restaurant business owned by the same owner. We have businesses in Prestonsburg, Pikeville, Martin and Paintsville, KY. of which all have AT&T phone service, but be assured with those contract come up for renewal we will NOT renew with AT&T. Our biggest account to be cancelled.
I have changed my account three times in the last mo and each time a day later my account goes back to the original order. I am trying to get my payment down. I am a senior citizen. When I SPOKE with a supervisor on Saturday, they stated someone in my home was changing the account bank. No one is changing anything!! His attitude with horrible on Sat... accusing me of changing it back..AT&T is the worse company I have ever done business with. This is just one incident the payment issues is another huge issue....taking the bill out two weeks early and on. I AM NOT HAPPY AT ALL.
Around mid-November, 2014, Deviney Construction Co. (an AT&T subcontractor) did some underground cable work in front of my house located in Fayette, MS. They made deep tire tracks, displace the sod and left a sizeable hole in the front yard. While the area in question is a part of the City's right-a-way, it is maintained by me as the homeowner. I asked the Deviney crew if they were going to restore the lawn and they agreed they would. On an earlier work project they had re-sodded and returned the lawn to its original condition. This time that was not done.
To date, I have repeatedly contacted AT&T regarding this issue. Ms. Mylissa Nevels of your Brookhaven office has sent Chris Nelson and Derrick Manuel to the site to investigate and take pictures. The matter is well documented, but no corrective action has been taken. I am a loyal AT&T customer, and I feel less than valued. Curb appeal is of value to me. Please address my concern immediately. I have informed the Mayor of my dilemma. I look forward to your response.
I just had the worst customer service experience of my life. AT&T has the worst automated phone system I've ever used. I want a call back from a customer service manager ASAP. We are a new commercial customer. We have had nothing but problems, from before we were even open. Because of a clerical error, our bill was mailed to the wrong address. Consequently, we missed a payment. Our service was interrupted. We discovered this at 10:00 AM. We made a payment quickly. It is 3:20 PM and our service is still not back up.
In the computer age we live in it should take a couple of computer key strokes to get us back up and running. Any delays in the process are, I'm sure, built in by at and t to punish customers who don't pay on time. What about the customer who has a problem because of an error on your part. Your collections department is horrible and I'm beginning to think AT&T is horrible. I think I'll be making that opinion public, in every way I can from now on. I spoke to a manager named J Moore in collections this morning, and she was especially unhelpful. I tried your automated repair line, and it keeps hanging up on me. Terrible service, just terrible. I expect a return call from somebody with some authority ASAP.
This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer.
Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.
A representative came to my house to sell me ATT Uverse. I reluctantly took the service and have had nothing but problems since. First my bill was more than I expected. Then a piece of equipent went bad. I was told that I would have to send it back within certain time. I had to drive 35 minutes to turn in equipment to the closest UPS store.
When I got there, they would not take it because they had no pick up order. Really? Then I had my service cut off because my bill was sent through email along with a million other ATT emails daily which I automatically deleted not realizing a bill was included. When I called to get this mess straightened out I was charge a huge reconnection fee. They would only take the charges off if I agreed to let them automatically draft my bank account. I had enough. I canceled service and was charge an early cancelation fee.
I refused to take equipment back since it was a 35 minute drive and was sent a prepaid UPS box to mail it back. I sent it back the next day after I received it. That was in January and I am being billed for this equipment, even though I have a receipt from UPS with tracking number and signature of person receiving it.
I have made numerous phone calls and ATT just can't find the equipment. Now I have been turned into collections. AT&T is the worse company I have ever dealt with. THEY SUCK!
I joined AT&T last April based on a promotion for the iPhone, buy one get one free promotion. Based on this I opened 4 lines. The BOGO promotion was supposed to go into effect after 45 days. It never happened. I have made over 12-15 calls to ATT since May/June trying to get this resolved. I was told it takes 2-3 months for the BOGO to go into effect. Again, not what I was told when I joined. After 3 months still no BOGO. I have called, I have spoken to multiple supervisors, I have had multiple tickets opened, all with no resolution.
I am being told today that a ticket that was opened on 8/22 as urgent is still not resolved. I am also being told today 9/7/16, that it clearly indicates that the BOGO should have gone into effect for me, but it was put in incorrectly?? After 3-4 months of me paying over $300/month, this can't be resolved? I am also writing a complaint letter to corporate headquarters with a more formal complaint, including names of the repa sand supervisors I have spoken with. I have had cell phones for 20 years and this is the worst customer service I have ever experienced. I would never recommend ATT to anyone.
I am writing this formal complaint, because we have been lied to for the last time by one of AT&T's “professional” customer service representatives. Let me start out by saying, we have been loyal AT&T customers for many years, more than I can count and when we went into an AT&T store around June of 2015 to upgrade our phones and were talked into switching to Uverse from our current Comcast cable is when this all started. The representative in the store went through his whole spiel about the Uverse package and how it would save us money.
We liked that idea and had had some issue with Comcast in the past, but our only concern was that we had already paid for the MLP Xtra Inning’s package through Comcast and it was only 1/3 of the way through the baseball season at that point so we wanted to make sure we would still be able to get the MLB Xtra Inning Package with AT&T Uverse. The rep at the store said “absolutely” you will and the Gift Card you will receive will make up for the money you lost with already purchasing it with Comcast. It was 189.00 for the package and if I remember correctly the Gift Card was for 200.
So we agreed to switch and were told that after they install your service, you can call to order the MLP Xtra Innings Package. Well, AT&T Uverse doesn’t carry that package we found out when we called to order about 2 weeks later. We had already canceled Comcast, turned in all of our equipment, lost our money we had paid for the package with Comcast and your service tech ripped out all of the Comcast lines to our TV’s. We have 5 TV’s with cable boxes. The only thing we got after we called to complain was, we are sorry you were misinformed, this happens a lot when customers purchase services in the stores.
2 months ago I called to talk to someone about getting another Promo, because our year was up and our bill would go up over 100.00 a month. I either wanted to dropped some services/channels or get another promo so our bill would be about the same. Comcast did that for us every time our year or 2 year agreement was up without hesitation. I was told at that time, that they couldn’t offer a new promo, but would continue the same one we had for 6 months and to call back in December.
Last month I received our bill and they did not extend the promo, our promo was over and our bill was way more than expected. So of course I call to find out, tell them I need to drop some services and ask why I was told the promo would be extended for 6 months. The rep saw the comments on my account and apologized, he wasn’t sure why it wasn’t applied, but told me he was able to adjust the bill and told me how much to send for payment to make the Uverse account current.
I don’t remember the exact amount, but I think I paid 196.00 for that month. At that time he said if you combine your Mobile bill and Uverse bill it will save you 30.00 a month, so I agreed to do that. He also came back on the phone and said “I have found another savings for you, if you change your mobile plan to unlimited data and it will save you another 30.00 a month”. To that I asked, that’s funny last year you had us change from unlimited to our current plan to save money. He said it’s a promo that we are offering at the moment. I said my only concern is that with the unlimited we can’t use our phones as ‘Hotspots” and that is the main reason we went from the unlimited last year to our current plan.
He told me that we still have the ability to use the hotspot on the phone. Well, that is not the case, because the first time we went to use it, it was not available. We called to complain and of course were told, we are sorry you were misinformed. So we opted to switch back to a plan that allows us to use our hotspot. He also told me that AT&T was “giving” me a tablet and I would not incur any costs associated with this. I asked him what is the catch? He said nothing, it was a gift and it would not cost me anything per month. It would just be added to our data plan. I got an email saying this would not ship until I accepted the terms and conditions, which I NEVER DID. It showed up a few days later, I opened it, turned it on and played with it for a few minutes and it has sat on a shelf since.
Yesterday I opened a bill for $588.62, you have to understand this was shocking to say the least, it said I had a past due amount of $233.22, which I now understand is because we combined our bills and not only am I paying for last month mobile service, I have to pay ahead for next month’s mobile service. Which was never explained to me, but I understand. This needs to be explained to customers, they are basically paying for 2 months on the first bill, and this is tough for most people who are on a budget. The upsetting part about this bill is I am being charged a monthly fee for this “tablet” and the phone number associated with it. I was never told it had a phone number, I don’t want nor do I need another phone number.
I was also told yesterday when I called that there is nothing they can do (Theresa from the WV office) because I accepted the terms and conditions on 8/4/16, which I did not, I specifically refused to do it until I saw the first bill and was convinced that everything I was being told was the truth. There was never any mention of this tablet being on a “2 year contract” when I was “given” it. Makes sense, because I would have questioned a contract, when I was told it would cost me nothing per month. I did not accept the conditions, and neither did anyone else in my household. I would like to turn this tablet into a store and have this taken off our account.
I can understand being “misinformed” maybe once by your customer service reps, but this has been multiple times over a 14 month period. I have spent hours on the phone trying to get these issues resolved and now I have to somehow come up with 588.62 when I usually pay about 390.00 a month for our services.
I have also requested a call back from a supervisor and the representative that “GAVE” me the tablet and that has not happened yet. I know you are a multibillion dollar company that I hope takes pride in your honest employees. Well either we are extremely unlucky that we got 3 of your “dishonest employees” or you have some serious customer service issue. When I call it says that the conversation is recorded, I would like someone to listen to that conversation from last month with the employee that changed us to unlimited date and assured us that we would be able to use our hotspot and about giving me the tablet that “would cost me nothing per month”. See how dishonest he was, “just to get a sale”.
Looking for a resolution in a timely manner. I am sending this complaint into the corporate offices today.
I was on the phone for an hour trying to add a service to my mother's land line phone. I called the number on their website for New Hampshire customers and I was told I was calling for South East customers. In all I was told to call 5 different numbers (some of them the same ones I already called). The last time I asked to speak to a manager but was put on hold for another department. I finally hung up. Changing over to Fairpoint. Everyone I talked to (but 2 people) had accents and were very hard to understand. I have never had such a problem in my life as this.
I am done with this company it has the absolute worst service and absolutely no help when needed. I used to love this company but as of now I give you a negative 20 stars.
I noticed that my back gate was open and went outside to close the gate. At that time I saw a MAN ENTERING MY BACKYARD! I asked, "who are you?" He did not respond and I ask again. His response was, I don't have to tell you anything! He finally told me he was fixing a phone line. I asked him why was I not informed as I had been in the past. Once again, he told me he did not need tell me anything. In the past, when AT&T company works in my backyard, they have left a tag on my door to inform me that At&T would be working on my property. This was upsetting because I live alone. This was a serious safety issue for me.
I closed my business in mid October and when I canceled my service with AT&T we put in an order for an intercept number to be put into place so that my customers would know how to get a hold of us. This was all suppose to be in place by October 26th. I have made a total of 6 phone calls to AT&T to get this started and each time I am given a new conformation number and told that an order will be placed and it should take about 6 days. Once I was told it would take 4 hours. Tell me, why would a new order need to be placed with each phone call? The order was started why is no one taking care of it? I am in Illinois and I am losing business because you are not doing what you told me you could do. Believe me...EVERY SINGLE CLIENT that does find me or my stylist DOES hear what a lousy job AT&T is doing!
My auto refill for my cell phone did not process (1st payment) and I got the 7535 message and made the call. My plan is $40, but all they want is $45 and next month I may be reinstated to the $40, etc. Long story short, no root cause of the problem, at&t customer service reps can not help, supervisor, no help and then the manager hangs up on me. I would pay the $40, but immediately wanted to be reinstated. I was read the same script by everyone I talked to, not one person could make a $5 decision to make a customer happy. So to get my service, I made the $45 payment with a new rep. Asked to speak to another corporate AT&T manager to voice my displeasure and wanted a contact to escalate the problem to. AT&T has no email accounts for complaints, nor anyone to address these kinds of issues to. But I was offered a snail mail address to at&t in ft. wayne, in. No person just at&t. If the bird has it's head in the sand, guess everyone is happy. NOT What ever happened to good old fashioned Customer Service? And treating people with dignity and respect? Now, it's all about the money.
AT&T fees for TV, phone, and internet are out of this world, The worse thing is that they are an American Co. and they have just moved their customer services out of the country. When you call or email AT&T for any service, you are connected to the Philippines, and you can no longer speak to anyone in the US. How many jobs did they cut in the US? They should be helping build US jobs, and they are sending them out of the country. I will not support this anymore and will be switching my phone service to another company like Verizon or T-Mobile.
I am so fed up with AT&T, as my wireless carrier, which I've had for the last 10 years. Their customer service stinks, no one solves your problem, and you can't get a callback from them. Recently, I tried to upgrade my phone, which would cost me more money, went to the chat session and after about 45 minutes online with a service rep.- she told me she couldn't help me. I called customer service, and got nowhere , I asked to speak to a supervisor, naturally none available, but one would call me back, Right, that was 4 days ago. Seems like AT&T cares more about getting new customers, than worrying about keeping the ones they have. I am so sick of getting offers from them, which I can't use, because it applies to new customers only!!! This is not my first incident with them either. I am going to Verizon, or Sprint- see if they are any better!
WHEN I WENT TO RENEW MY COMTRACT I HAD ONE OF THE WORST EXPERENCES I HAVE EVER HAD TO DEAL WITH IN MY 61 YEARS. I went to the local store explaining that I wanted to renew 4 of my 6 contracts as the were expiring in under two months... was told I could do this BUT I could save money doing the NEXT program RIGHT!!! I did not fully understand this program I and tried to explain this to the sales man but of course he just kept saying this was better . I ended up getting 1 blackberry which will cost me over $499.99 @ 15.00 a month over 30 months (that's almost 3 years ) more than it would have on a 2 year contract with the phone costing .99, 2 other phones for 199.99 at $8.99 over 24 months this does not include the monthly charge and taxes on each phone.
Not only is it costing me more but I received a different phone than I wanted. They gave me a TO-GO PHONE.. I told them that I do not text or want a smart phone but a simple flip phone with a camera as I have problems hanging on to a phone with arthritis and drop my phone. The one they gave me I just found out has not camera!! This phone cost me $5.00 a month for over 18 months RIP OFF RIGHT I tried to return it with in 5 days informed it would cost $40.00 restocking fee and I then I would be charged this and have no phone. Now I have a phone without camera and a phone with a small screen small numbers. Of course calling AT&T does not help because the 15 day grace has now expired ( nice rule right) I wish we had a different cell phone company besides AT&T or Verizon out here in South Dakota.
I have been dealing with AT&T for months trying to get a credit on my company's DSL line and it has yet to appear on my bill. We are now moving (to a place with better internet service) and have transferred the service to the landlord and they are charging me a $120 early termination fee. They have the worst customer service policies and it seems no one can issue a credit the same day on the account. They are operating in the dark ages!
Ever since I have been with AT&T I never know what my bill is going to be. It has ranged from $27 to over $200 a month. I am supposed to have basic phone for about $16 and high speed internet special for $19.95. I was told my bill would be $36.44 per month.
After I kept calling someone decided to lower my internet speed to as slow as it would go. After calling I got someone who told me I should have the high speed internet for $19.95, so she set it back. Then I get a letter on May 4, 2015 that said my high speed would be $34.00. My total bill was only to be $36.44.
Does anyone know what they are doing at AT&T?? Each time you call customer service you get a different price for Phone and internet. I got this special deal back in November 2014 for one year, but have never got the special price I was quoted. I'm sorry I don't have another choice at this time, but when I do I will leave it with AT&T.
My bill went from the end of the month in December. I agreed to U-Verse, then it went to the 14th of January. Now it is saying it is due on the 10th? There has only been two months with 31 days since then. I am being scammed by AT&T crooks. I was told by Rosanna when I spoke with her on Dec. 19th. that my bill would be no more than $130 a month with taxes. Rosanna called me on Dec. 20th from a 702 area code to make sure AT&T was doing what we agreed upon in order for me to accept and agree to our contract. A 40" television was offered. I didn't receive a television.
The contract was supposed to include me being hooked into the U-Verse lines, and I wasn't until near Feb 2015. I have had old Lead lines at the back of my house for 5 years. Lead is degraded Uranium. Every time it would rain my phone would go out. This happened so much, there were time I didn't even call because so many thugs would come to my home and spend multiple hours at my residence looking at the box on the back of my house, and it was always the same thing, the old lead lines. Creeping my bill earlier and earlier each month will cause me to have to pay an extra bill in two years. YOU ARE TRYING TO ROB ME!!!!!!!!!!!!!!!!! YOU HAVE LIED TO ME, AND CHEATED ME!!!!! YOU HAVE GIVEN ME HORRIBLE SERVICE FOR YEARS!!!!!!!!!
I closed my AT&T account on January 31, 20015, witnessed on that date by 4 persons. AT&T is still billing me more than I originally was billed every month since I closed my account. One month it was over $300.00!!!! Every month on the 2nd I am billed by you taking my money from a bank account. I finally had to close my account. I am 81 years old and have a fixed income. I have to borrow for gas and other items as you take all of my extra money from an account that was closed back on January 31, 2015. Give me back my money.
Now you have started to charge me an additional bill for my phone; no account number visible, verified by a customer supervisor. I DO NOT HAVE AN AAT&T ACCOUNT. I HAVE COX. I WANT AN IMMEDIATE REFUND FOR ALL THE CHARAGES YOU TOOK FROM ME WITHOUT MY PERMISSON. ELDER FRAUD IS JUST AROUND THE CORNER ALONG WIWTH ELDERBUSE AS I AM DEVISTATED, DEPRESSED AND ETC. BECAUSE YOU ARE TAKING ALL MY MONEY AND I HAVE A CLOSED ACCOUNT WITH YOU. Immediate action needs to be taken NOW.
We noticed a charge to our home line for long distance. Since our plan with AT&T was for unlimited free long distance, this was naturally a cause for concern. We called the customer service line and they looked into it, explaining that we were "slammed". "Slamming" is basically a scam where one company calls AT&T (and I presume other carriers as well) and tells them that you have authorized the new long distance carrier. AT&T says "Okay!" and starts incorporating their charges into you AT&T bill. That's it. No phone call, email, text, carrier pigeon, smoke signal; nothing to the customer from AT&T asking if you did indeed authorize there change.
When I call AT&T, I have to answer 57 questions to get a customer service rep to agree that I am the person on the account. But they just take "company XYZ" at their word? And why in the world would I switch from free long to distance to paying for long distance? Anyway, multiple phone calls to the customer service line, dealing with multiple people, all who have said that it was indeed fraudulent, will be taken care of, and that it wouldn't affect my services. That was December. This is almost May. Since then we have had our internet service suspended every month when the new bill posts. Suspended for non-payment. Non-payment for a fraudulent amount. Each phone call results in a long wait, a long discussion, and MORE assurances that it will be taken care of. Assurances that all they're waiting for is "company XYZ" to reverse the charges. Does that make any sense?!?
Now my internet is completely suspended, until we pay the outstanding balance. The FRAUDULENT outstanding balance. This is after months of paying our bill, our legitimate charges, and having internet restored in 24-48 hours. Now, I'm being told that we have to pay the entire amount, and that the money will be refunded to me when the discrepancy clears. Right... In supposed to take them at their word after months of fighting with this. And just fork over $300 dollars, which, if I get back will probably be in the form of a bill credit, instead a cash refund.
I would switch carriers, but I live in an area where I need a land line due to spotty cell service, and they are my ONLY option for internet, other than satellite. I just want this cleared up and some acknowledgement for the insane difficulty it has taken thus far!
They put in wrong email. Couldn’t access my account online. FINALLY got it fixed, only to find out I can’t access direct tv account because they did not fix it on that side. The rep of direct tv asked for my att passcode and the had the audacity to tell me she doesn’t have access to the att account. When confronted about this double message I got silence. How many reps have to ask for your name address and passcode? Went through 4 reps and 2 hours later, it still is not fixed. 2 hours is a very long time for a runaround to fix the email address. I’m enraged.
My account number is 295743219. I have been approved for the low-cost home internet service though the access AT&T program. I can't seem to get installed because I can't be home between the hours of 1-3pm and The installer do not work weekends. I am a student and I work. I can't take anytime off to meet with an AT&T installer during those hours. I am asking to have a late evening appointment, but all the numbers affiliated with the company the customer services representative are all saying the same thing for the appointment time. That's not accommodating for me. I need a late evening appointment. I can't believe a company of this magnitude does not have technicians that work pass 3:00pm. I have also asked for a supervisor(someone whom can help) and I keep getting individuals reciting the same answer ( the only appointments we have are from 1-3pm). I have asked for a supervisor more than once( not sure if the people or persons I have been transferred to are supervisors). I am just trying to schedule an appointment for service I have been approved for after 3:00pm preferably(if possible)(with in the power of someone within the company) to approve a late evening appointment. My email address is firstname.lastname@example.org or cellphone number is 404-587-0888. I am tried of trying to reach someone whom may have authority. I am requesting someone whom has the power or right to give orders or can make a decision to accommodate my situation.
I keep having sporadic internet. Trying to stream tv shows and it keeps logging me out. I have to keep resetting my router to get service back. This is every day at the same times. Why am I paying for services that I keep losing. Fix this, and don’t tell me because it’s the weather. Happens on nice clear sunny days. Tired of this. Fix this!
Never received a rewards car for 2 of the 5 phones I transferred to AT&T. I was promised 5 $250 Rewards cards for the 5 phones that I was transferring to AT&T. All 5 were verified that they were eligible. It to 6 weeks to get all 5 phones ported. After several attempts all phones were ported, but I'm still trying to get the last 2 rewards cards. I keep getting transferred and have been on the phone for more than14 hours. I was being told that the phones had not been ported in and finally after months and dozens of calls I was told that the phone were AT&T lines which they were almost 20 years ago, but had been Verizon for almost 20 years. My problem is why did it take so long to tell me this and why was I initially told that all 5 phones were eligible for the rewards after I provided AT&T all the Verizon account information? If they were ineligible it should have come up when I was having the account set up.
If I could give ATT&T zero stars I would. I wish I would have never switched over from Comcast. Your customer service is horrible, your customer service reps have no idea what they are doing. I have been transferred so many times and no one ever handles the issue correctly. I have to contact my resident rep for help. I still have issues with my bill and no one is willing to correct it. I had ATT&T for three weeks and it has been a horrible experience. I will never refer anyone here.
Never received a rewards car for 2 of the 5 phones I transferred to AT&T. I was promised 5 $250 Rewards cards for the 5 phones that I was transferring to AT&T. All 5 were verified that they were eligible. It to 6 weeks to get all 5 phones ported. After several attempts all phones were ported, but I'm still trying to get the last 2 rewards cards. I keep getting transferred and have been on the phone for more than14 hours. I was being told that the phones had not been ported in and finally after months and dozens of calls I was told that the phone were AT&T lines which they were almost 20 years ago, but had been Verizon for almost 20 years. My problem is why did it take so long to tell me this and why was I initially told that all 5 phones were eligible for the rewards after I provided AT&T all the Verizon account information? If they were ineligible it should have come up when I was having the account set up.
my internet goes out from 7pm to 11pm every night. started around the 18 of june and it is the 12 th of july. servicemen have been out 3 or more times. they all say the problem is not at my house.
We have moved our business to a new location and can not activate our fax machine which is 213 607 2278 for the last two months.
we have called and talked to over 34 representatives with no success. they are not helping us and only promise to take care of it with not doing anything.
How do I make it ZERO stars? My husband and I set up an appointment at the beginning of last week. It was set for Tuesday July 9th 1-3 timeslots. The tech did NOT get to my house till after 4:30 did a few things and then stated sorry drop line from the pole to the house is bad need a new one. Please call in the morning and let them know that you need a new line and then to set you up for install. We said thank you and he left. On Wednesday 7/10/19 @ 8:21 a.m. we called and spoke to customer service and explained the situation. Paul( doubt real name barely spoke English) said he will have a tech out there to fix the line then the tech will let install know that it is ready. Install would then call and let us know appointment time. Next thing we know.....we receive a text @ 12:33 saying sorry we missed you! What?????????? How did you miss us as you did not call and set up the appointment. So my husband calls and wants to speak to a manager at 12:41. CS Rep says sir let me help you. So she gives us an appointment for Friday July 19th from 1-3! WTF 10 days from our original appointment? Cause of your mistake? So then my husband demands to speak to a manager and the CS rep puts him on hold for 15 minutes then comes back and says that the manager has our number and will call within 1-2 hours. Yep no call back. So I then start calling at 3:51 p.m. and get Alexandria, she transfers me to Jaron. He is the wrong department so he sends me to Mickey. I explain the situation to Mickey and she puts me on hold for a manager....yea no hold hung up on. So I call back and get Demarcus in product support I ask for a manager and get hung up on. I call back and get Jacks in combined billing hung up on again. This is every time I'm put on hold for a manager. I call back and get Shayna again probably not real name and she transfers me to Jen in Direct TV. Jen states that they can NOT transfer calls out of Direct TV. What? You can NOT transfer a call? Nope so I hang up and call back again. I then get Alyssa and she hands the phone to Shawn. Shawn is a floor supervisor, He is gonna get this straight. He takes my number and says I 'll call you back before 6 p.m. today. Again NO CALL BACK!!!!!!!!!!!! So I call at 6:20 p.m. and get Ralph in Tech Support and he says well Friday July 19th is the earliest appt and he just can't fathom how all this took place as that is NOT the AT&T way. So I call this morning at 8:37 a.m. and ask for the Complaint Department. I get Iris in customer support who transfers me to Liceria in Customer Loyalty(haha joke) I ask Liceria for the complaint department phone number and she says mam we don't have a phone number for the complaint department. Uh? Ok give me a corporate number. She then says she doesn't have that number either. So she puts me on hold and "asks" a manager for the number comes back with 210-821-4105 which when called sends you back to AT&T customer service! So Eric answers the phone and explains that they don't really have a complaint department how can I help. I told him never mind that I was filing with the BBB and other entities cause I do NOT trust the word of the reps in the departments.
I scheduled a visit with your rep yesterday because the cable box was not working on 1 TV, and the DVD was not working on the other TV. This past January, a rep was out due to several other issues, and he disconnected the DVD from our system. Tom the rep that has a thick accent and cannot be understood, took the schedule and read it back to me: July 9, 2019 between 10-12 and the rep is to call the customer for directions. At noon no rep so I notified the office but your answering mechanisms stated the time was changed by the company to 12-2. Then at 2Pm still no one. A phone call was made again and I blew up because they stated we needed to wait out the rest of the day due to problems with your reps. My husband had been in the hospitals since 12/9/2018 and in no way was I going to wait until the end of the day on July 9 for a rep to appear. I was told that there were problems. The issue is this, when you schedule the time, keep it. If not notify the customer. If the problem was your problem, rectify as soon as possible. And finally, always remember that if you want the business, the customer is always right. Joy V. Fritz. 815-725-0605
My Wireless TV Receivers have not been working. I have had this problem off an on for awhile now and previously a technician came out who temporarily fixed the issue. The problem is back now and I cannot watch TV. I have personally attempted to diagnose the problem and troubleshoot it on my own as I have a technical background. I also contacted you technical support team to get the problem fixed. My problem now is that your technical support department continues to want me to work on you equipment. Initially I worked with them however after having been on the phone for over an hour with no results I refused to do anything further.
I am not an employee of ATT and I am not required to do work for your company. As such, if your technical support team is unable to fix the problem remotely and they require someone to physically do work on your equipment... They need to send someone to do that work. Your own technical support manager acknowledged he is requested me to do work on your equipment to fix the problem. If ATT expects me to do work for them then they need to pay me just as you would an employee. In the end this could all have been avoided if they just sent out a technician however they spent 45 minutes arguing with me and threatening to charge my account $99 for an "on demand tech". I am not sure what ATT teaches their employees or if there is any accountability for their actions but this is completely unacceptable.
My time may not mean anything to your company but to me my time is valuable. I expect ATT to compensate me for my troubles and do something about this as I am strongly considering terminating my service. My family also has a very large cellular plan with you company and if this is how you will treat loyal customers of 10+ years then we will terminate that service as well.
Employees that failed/refused to assist me:
Reuben - first person I spoke to.
Gauard - first supervisor I spoke with.
Rohit - second supervisor I spoke with.
I started my internet service with AT@T in May and was lied to about what my first payment would be. I got a statement that charged me for installation. I called AT&T customer service and explained this was unexceptionable to gain customers. I was told we they were sending a 200.00 visa rewards card and can pay the bill with it. I never received it. My service got disconnected for a the amount due with installation fees. I also got charged a late fee for service interruption of $9.25. I called 800-288-2020 on 6/28/2019 at 7:30 pm eastern standard time and the call center was closed. I was prompted to use the pay by debit or credit card which I did using the account number related to my plan. When I finished paying I received a confirmation to my cell phone. My service was never restored. I called again to find out the payment posted to a singular account that I don’t have.
At&t this have been a complete disaster and your call center Reps need more education how to handle escalation. Instead they transfer to departments not associated with my reasons for calling.
when I first moved to this address at&t offered me DSL service over time as the telephone lines degraded they degraded my service to uverse 6.0 and then down graded it to 3.0 and now to 1.5 which I am actually at about .784 tech support is useless stay away from att
No one in San Antonio knows anything re: Locast streaming service, the nonprofit streaming company AT&T gave $500,000 to. The service is in Dallas and Houston. Is it in San Antonio? If so, how do I get it? If not, why not?
There was an article in today's newspaper, Business section page B2, talking about Locast. Why do AT&T emnployees not know about this feature?
I have been a customer since 1999 with an A+ credit rating (which was verified on the call) and today my cell phone service was suspended due to information that resulted in a non-payment of bill status. I unfortunately became aware of this suspension while on route to pick up my son who had an EMERGENCY situation (which I was thankfully informed of via my home phone service). Due to the cell phone suspension, he could not contact me and vice versa. After vigorously explaining this to customer service, while in my car, they informed me that AFTER I made a payment my phone would be re-activated....in 30 minutes!!!!!!!!!! Do they have children?!?!?! ANYTHING could happen in 30 minutes. This is a horrible example of customer service gone SERIOUSLY wrong. Totally unacceptable but sadly not shocking. End result? After vigorously demanding immediate service re-activation, due to the situation, within minutes my phone was restored. Sadly this was not done without making some form of payment. Completely inconvenient and horrible service from att. Thank goodness my son was ok when I was eventually able to reach him. I feel sorry for anyone who has a similar situation or someone who is in a car accident or who is stuck in a ditch. Shame on you att for treating your customers this way.
I went to att store in Hartford ky to take care of some business. the man that worked there today 6/15/2019 immediately
said he didn't want to see the paper work I had and to get out of store and not come back because he accussed me of trying to do something illegal.which is not true. he is the most arrogant and rude person I have ever seen. does not need a job working with public. somebody needs to call me so I can tell complete story 270-256-6738
I have a complaint I was supposed to be in a bundle according to the lady at the loyalty department. Customer order number #4526221041A.Saturday, December 29, 2018. I was supposed to pay for internet speed 50 for $40, home phone $27, and DirecTV $19.99. I had to call again in the month of January, February, March, etc. I do not have time to do this every month I work, go to school, my daughter goes to school as well. So we need the internet. I find out that I am paying $87 for the internet and home phone what happen to the cable that was supposed to be included in my package. so when I receive a bill from Directive that I suppose to pay $242 "we cut your cable off are you gon pay this bill today" I'm like what I paid at&t through the at&t app on June 1, 2019, $87 what I am supposed to pay". "The guy says no I don't see it." so I asked to be connected to the loyalty department. I was transferred. so, then I was able to explain to the lady what happened? Her response was "ok," can I ask you a couple of questions"? I said," sure". I gave her all the information that she needed. After talking to her getting nowhere I asked to speak to her supervisor she places me on hold. She comes back and says, "well I spoke to my supervisor and I explained t to her and I'm explaining it to you." My response is "So. Your supervisor doesn't want to talk to me?" "I feel like someone didn't do their job keeping my package in a bundle. Here it is I'm paying $219 for the home phone and the internet. Where is customer service here? No one is together, the two companies are separate. I asked again before I hung up the phone can I speak to your supervisor"? She said, "She said that she would call you back" like I am her relative, friend, or colleague or something. I would like to know who took me out of the bundle. I feel that I shouldn't have to pay for something that I thought I was already paying for. I didn't receive the services that I was promised even after talking to Steve from DirecTV in October per his boss giving me services for $19.99. Nor for receiving services promised to me per the lady I spoke to on 12/29/2018 or the guys I spoke to regarding this on several occasions but I have the surveys you send out stored on my phone regarding the service received on any particular day. I never received my credit for the overpayment on my bill. I'm seeing now that the DirecTV bill was promised to be on my bill but never was placed on there after all these months. I would like the fault to lay where it supposes to. I have to send my bank statements when I find them to show my payment to AT&T. I will be looking for a response and a refund check within the next week thank you very much.
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