AT&T Complaints Continued... (Page 1)1009+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
My experience has been horrible from day one. When I first signed up with ATT and DirectTV I signed a 2 year fixed price contract and was told my fixed price was $95 plus only my local taxes. On install day found out they were installing wrong equipment and only way to fix it was to cancel my order and place a new order. Next day got correct equipment installed and had to sign a new contract. This is where they pulled the switch on me. I did not receive a copy of my new contract but I see on the web site that the price in only guaranteed for 12 months instead of 24 and my new price is now $114.I signed up for auto pay and that did not happen either. Absolutely everything I was told was incorrect. I have called and asked several times to get this corrected with no success. I want to cancel my entire contract, I have been taken advantage of and lied to from day one. I see there are many, many others with the same complaints, I don't want to pursue this legally but I will if necessary.
I have been dealing with an AT&T Uverse issue for the past 5 days [2 Feb 2019-SAT during the SUPERBOWL, until current] due to an error on the part of an AT&T service issue Representative. I have been on the phone with different AT&T Reps [ Supervisor Ms. Eva and Mr. Sakis] today for 3 hours and I am currently still on the phone working for resolution. Besides filing a complaint with the BBB and FCC (which are not going to get my cable services restored) who can I contact with in AT&T that can actually get me results? The AT&T team has been unhelpful, unconcerned, and have yet to resolve anything. I do not want to cancel my service, my family has been happy thus far. I just want my services restored and the issue resolved that AT&T caused in the first place.
Thank you for your support.
Leonard / Beverly Foster # 760-294-8796
in November I purchased a new galaxy 9 smart phone. Going from a Galaxy 5. I never went over my 300 data limit with the 5. In fact I rolled over my data. In January AT&T pushed an app to manage my data. On Friday the last week in January I received a message that I had used 75% of my data plan. 2 hours later I had the text I had reached 90%. On Saturday I received a message I was over and a charge would be added. All this happened without using the phone once.
When I contacted AT&T by phone they said I had to shut off the data usage. It would not allow me to do that. So I had to go in and have a tech do that. His explaination was that the G9 updates more often and therefore uses the data. I was also told the new charge would be reveresed-that didn't happen. AT&T should be fined for these types of activities. It just seems every month there is some new scheme to get more money added to the bill.
I want to be reimmbursed for the charge and my time to fix something which should not have happened. The data usage increase should also have been explained at the time of purchasing the phone.
I live on social security. My bill went from $44.00 a month to $103.00 for Direct TV
I had to cancel which I did on January 3oth.
They gave me a conformation number of
3970673720 My account is 260902438 Marcus Berry 3945 N founder Circle Buckeye AZ 85396
I have called a number of times to get the cut off date for January 30th. I have been treated as if I am a simpleton and the latest call The agent was outright rude, would not put his supervisor on the phone and told me I could go in que for another supervisor and wait again. I waited over 17 minutes on hold to speak to this agent.
Please help me resolve this issue.
on Jan 27 I was told by another agent he could lower the bill to $75.00 which I agreed but let him know I would have to cancel because I could not afford that bill.
can someone please resolve this issue.
at&t sent me a bill for unauthorized connection. I tried to contact them again today (2/1/19) to settle this, and they hung up on me TWICE!!! What kind of people are working for you?? The number I called was 866-595-1329. Even though I cancelled my base station acct. in 9/18, I keep getting billed for it. It's up to $220 and I didn't authorize it. This is the fourth time I have contacted at&t about this. I WILL NOT PAY IT!!
To whom it may concern,
I am writing this letter out of frustration with AT&T wireless.
On December 24th, 2018, I went to our local AT&T store (Village Point-Omaha, Nebraska) to inquire about phone options for my family while in Mexico. I explained in detail that my entire family(5 lines of service) would be in Mexico for my youngest daughter's destination wedding. We discussed in detail with Shea Lechner and Emily(the manager) whether we needed to turn off cellular data and just use Wifi versus adding a $10/day plan for each phone for international use. We were told that our current plan(shared 15 G data) covered Mexico and that there was no need to add any coverage. Specifically we were told that we should use our phones just as if we were in the US, without any additional surcharges and that any data used would accrue to our plans in the normal manner. The representatives even double checked the plan, showing me the written verbiage covering my AT&T plan. I informed my son-in-law and oldest daughter, who were going a week early of this information.
Less than 24 hours after they arrived in Mexico, I received an email and my son-law a text message(12/28/2018) that our international data charges had exceeded $100. I made of copy of the e-mail and promptly went back to the same local AT&T office that same day. This time I saw Emily and another representative Victor, who rechecked my plan and reconfirmed that indeed our plan covered Mexico and was just a mistake. Victor even volunteered that the same problem occurred with his own phone when he went to Mexico earlier in the year(July, 2018) and had received notices that he has exceeded data usage but was not a problem. They again reassured me that my plan indeed covered everything in Mexico.
I received a second e-mail that our charges exceeded $300 dollar in date usage on 12/29/2018 (my son-law got a similar text) and I returned to the store and was again told not to worry.
I received a third e-mail on 12/30/2018 that charges now exceeded $500 and that they had suspended international and domestic data (line 503-708-9355). I returned to the local store and again spoke with the company representatives about the turning off of my son-in-law's phone. After some discussion among the representatives, they apparently realized that some codes needed to be inputted into the system(for my particular plan), after which my son-in-law's phone began to work again.
I subsequently received a bill for December, 2018 for $754.80 (of which $525.80 represented overcharges from the Mexican data issue). I received the bill on 1/9/2019 and promptly went back to the store with a copy. I met with Shea Lechner who initiated a call to corporate headquarters to correct the issue and was told to pay what we normally pay and the problem would be corrected.
I received a denial call from AT&T (phone number 855-419-7365) referencing case # 15159046 on 1/12/2019. I returned to the store again and played the voicemail left. Victor again called the internal AT&T auditing department and was apparently denied again. We then talked to the current store manager Brad, who related that he would escalate the matter to his superiors and would get that charges taken care of.
The check for the difference of $229.46 was mailed on 1/14/2019 and apparently received on 1/19/2019. My online bill continues to read $525.34 overdue. I did place a call to the store manager on 1/24/2019, but has not been returned to the present time.
The amount of time that this has required is ridiculous and AT&T response is outrageous. This is an issue that was proactively addressed and a series of problems that ensued within the internal network of the company was thrown onto the consumer.
I plan on making other consumers aware of these AT&T issues. Certainly this makes one have to think of changing carriers and letting our friends and relatives know of the company policies. The irony of this entire issue is that my son-in-law and daughter work in management in the computer arena(Intel) and were extremely astute in identifying the problem.
Peter M Gordon, MD, FACS
I own two homes, one in Texas and one in Oklahoma. We have AT&T internet in both homes and had Direct TV in Texas and AT&T U Verse in Oklahoma. We are selling the Texas home due to my retirement and when I cancelled Direct TV they charged me a $100.50 early termination fee. I cannot transfer Direct to my other home because I'm already paying AT&T for their services there. So in effect AT&T charges you if you have a life event that requires a move. I am going to work very hard to get AT&T out of my life.
If I could make the rating zero stars, I would. I have now been on the phone for over 5 hours with customer service over a period of nearly 4 weeks in an attempt to resolve a huge billing issue. I am going out of mind with the constant lies and incompetence and fear that this will have an adverse effect on the excellent credit rating that I have worked so hard to achieve.
WHY CAN'T SOMEONE HELP ME!?
Not only am I being charged $293.04 for an NFL SUNDAY TICKET that AT&T was not able to provide due to technical issues and "program updates" at the time, as a consolation for the trouble, AT&T wanted to provide me with a free movie package, which I didn't care about, AND THEN CHARGED ME AN ADDITIONAL $45.72 FOR IT!
But wait, there's so much more... I am also being charged $149.98 for NFL SUNDAY TICKET MAX that I never wanted or ordered.
I have never dealt with such horrible, inept customer service representatives.
Next, a call to the corporate office and the Better Business Bureau.
I canceled the satellite service to be effective 01-10-19. I was promised that no further withdrawals would be made from my account and that in fact I would receive $64.86 would be refunded because I pay in ADVANCE. On 01-16-19 an amount of $138.97 was taken from my bank account (which made me overdrawn and cost me Bank fees. I have spent over 10 hours in the last 2 weeks on the phone with about 8 different people giving me promises that I would receive the $64.86 plus the $138.97 that was taken from my bank AFTER I had already canceled the service. I only just received the return kit to send back the DVR on 01-23-19 and sent it back on 01-24-19. I have been promised phone calls that I never receive. I have been promised E-mails that I never receive. I am a 74 year old disabled person living on a little over$1000/month. The money that ATT has taken from my account and is taking forever to get back to me is 20 percent of my monthly income. I cannot buy prescriptions that I need because your personnel don't seem to know what they are doing. EVERY time I call someone gives me a different amount and a different time to expect my money to be returned. I have now been sitting here waiting for a promised phone call (she said 10 minutes) it's been 30. I probably won't even receive a reply to this but 20 percent of my income is life threatening to me, so I must do something because your support(including 2 supervisors) don't seem to know what they are doing. Will someone PLEASE solve this problem!
Short and Sweet. Went to your AT&T on University Street in Palo Alto and was told that my speaker was out and need to get online to get it my phone fixed. Told him I do not do things online. Was told that the AT&T would help me on Page Mill Road. The lady I could tell really didn't want to wait for me to get my son's past word so she could help me. She kept on at me four times to change my password. I told her no because our son pays our bill and it is his password. I got a hold of our daughter and she refused to talk to our daughter;I would not have to keep repeating to her what my daughter was telling me. She also recommended for me to get an I phone because they had classes to teach me how to use the phone after I told her that I wish they had classes for my Galaxy 8 phone I stormed out of AT&T because I have never been treated like I was not making them any money. I did tell both places that I think I just pushed a wrong button or more that may have caused the problem. They said no I didn't.
I left upset that I was crying on my way home because I felt your workers didn't want help and I hate it when you want everyone to get online to deal with a problem. I like to talk to a human, not a machine or computer. I was treated I feel like a stupid old ladies they didn't want to bother with. On the way home I called my boss and I ended up taking my phone to him; It took him two minutes to fix the problem. I had hit some buttons I should not have. Maybe if your people were educated in the phones they are trying to sell and know how to fix a minor problem. I would not have been shipped to a different store. I never have been treated the way she made me feel. When you give someone permissions to talk to your daughter why do you get treated like hell no way?
The San Jose Store I go to all the time never has treated me like that. I am still very upset. I have been with AT&T since they took over Pacific Bell. Anne Teixeira
was hung up on by a tech. rep I have 2 phones I can't use.am disabled n have no way to call anyone-he never called me back to set up phone.long time customers,thinking of goin to sprint. I am LIVID
I work for a police department in Texas. We have a total of 19 IPADS that we use to our job. 17 of them work and 2 don't. I have been given the run around by numerous of people. I even have emailed several and have been on the phone countless of hours dealing with AT&T personnel. I even spent 4 hours in a store and the employee there was given the run around. This issue has been going on for 3 months.
I have asked for supervisor names and number and when i do your employess will not reply or return calls. Is this how your company likes to handle your customers? We need some help in getting this fixed.
my home phone has been working on and off for the past year or more they have came out several times and replaced my direct bury wire and I've replaced every wire and phone in my home ...I see now they are replacing my neighbors line direct bury but that wont help we have been told its a cable failure and every time the ground gets wet it goes out again... I live rural and I am unable to get cell phone reception at my home that's why I require a land line ... my wife has heart issues and needs the phone in case of emergencies!!!! I've reported this several times and done everything I can on my end I've been a good customer for many years cell and land line and don't feel they are working to resolve my problems just attempting to drag out what needs to be done!!!! I am not the only one in my area who is experiencing problems I have talked to my neighbors and we are considering all our legal options!!!!!! please respond to my complaint as I've been through many many robotic call transfers and non helpful people to no results as well as repair men which should be documented with unnecessary cost to myself and neighbors pocketbooks my address is 5020 Johnson line road Bolton Mississippi 39041 phone number 601-866-7775 again not only is it an inconvenience but my wife's health and well being and possibly her life depends on this phone working when its needed sincerely Landon wells my cell number is 601-519-6535 I can be reached on this Monday through Friday 8 to 5 ........help........please now.......
1 - When ordering Internet service, I was told there would be no installation fee. Charged $99.00
2 - cancelled within 3 days and was told to return equipment and there was no cost for the 3 days. Billed $218.54
3 - Called customer service 3 times for help regarding this issue and all 3 times spent over 1 hour on phone only to be transferred to different people who in the end would just terminate the call. Never received a solution
tech (Javier) came to my apt. to have uverse and internet installed and while checking if fone jacks were working he cut up the fone lines in my apt..tech spoke to landlord to explain that fone jacks are not operating correctly and he was told by landlord that he was going to send out a maint. person to have that checked out. and when ever it was ready that att was going to be contacted by tenant to have services installed...by then he cut the wires on my wall for my fone line,and opened up and pulled out the cable wires outside the apt.and never put things back or covered the cable box..This morning 1/18/2019 I have landlord looking at the damages that were done by Att tech. and now im being billed for damages...as of now property maint. said that a new wire has to be run thrue the wall and rewired from main central box do to being cut and not able to be repaired needs replacement..wires need to be just put back in cable box and secure and secure cover plate..landlord is charging $1200.00 in repairs towered my rent lease..this issue needs to be resolved asap please this is not my responsability...supervisor (beto) came latter that night thinking that installation was performed and to see if were happy with installation..and we explained the issues and he took pictures of the damages done by javier..he said that he sent all info. to his supervisor..he left me his email..his name is Alberto...Al0041@Att.com..that all i have from that att supervisor and javiers fone number that i have from were he called me is (619) 370 6989 ...Please help me ..i called Risk Manag. dept. and filed a report Ref.#190-100-27-92 Ref ID Call # K600-698-86 spoke to Ann..MY acct. # is 291-482-317 please call me for more inf. @ 619 481 8832 Thank You ...and hope to here from att soon.
I called today about upgrading a phone. The battery in my phone is bad. I spent over 4 1/2 hours on the phone with different departments and different people and finally I got someone who was going to help and they messed everything up. I was told I had accepted a 2 year agreement on a 4 year old phone and was charging me $20.00 for this phone. THE PHONE IS PAID FOR AND YOUR GOING TO CHARGE ME AGAIN!!! then I was told I had accepted the terms and agreement when I had not gone into the site provided. I was told I could upgrade this line for a 2 year contract and receive a new phone for a one time fee of $.99 with the 2 year contract. the lady I spoke with last said I had accepted and then she said well you need to accept this agreement to receive the phone. I told her again I was not paying the full price when I was given the option of a 2 year contract for $.99. Some of ATT representatives asked for the same information multiple times and one who said he was a supervisor, said" I am Jesus, what can I do." I said I was told I would be speaking with Jessie, Jesus said" Jessie, Jesus what's the difference what do you need." I will say this I have 8 months left on a couple of phones . The 4 cells i have, the 4 tablets, the internet, home phone and Direct TV will no longer be in my home. I have had service with ATT (BellSouth) 20 plus years, cell service 13 years. The service or lack of and the mishandleing of the situation was below 1 star. Yes the lady asked to reorder the phone again and i laughed, no i did not order the new phone.
AT & T cancelled my service due to an address mix-up. I DID NOT CANCEL ANY SERVICE!
I was told I will need to be set up with new service. Needing permission for a credit check. I am requesting A T & T to restore my service that I did not cancel. I should not be penalized due to your mistake. This also has effected my billing as I had a package deal.
saying I'm sorry isn't helping me at all!!! Should I contact the news station to assist me?
My complain is with the mobil sale person ( in home expert integrated solutions ) . I switch from T Mobil to AT&T six moths ago . I switch 4 cell phones and gave it to the sales rep Irvin Bejarano 310-894-0707 email: email@example.com . Now I been told that the cell are no where to be found and
the sales rep is not responding to my call or email .I owe the money to T Mobil and now I'm in collection . I have email and call customercarehelpyouswitch several times and I'm just getting the run around . Please advise who is the person that will be able to help me .My name is Rene Varela 323-404-0995 email : firstname.lastname@example.org . Please help .
This is now my 2nd. attempt at trying to resolve an issue since Jan.2nd. 2019 !! Every day since Jan.2nd, between the hours of 2pm and 2:30pm, I have received a message from AT&T on my answering machine saying that 214 is scheduled for activation by 8pm. Be advised , that this call is becoming very bothersome and has absolutely nothing to do with me. I assume it has something to do with my DSL Internet service. I was activated by AT&T on Oct.9th. 2018. so I do not know why I am receiving these calls. I would appreciate it if this problem was rectified. I am getting tired of coming home to this message every single day !! I hope something can be done to resolve this annoying issue ? I do not want to listen to it the rest of my life !!! The last thing I was made aware of was that it would be looked into. But, I am still receiving the calls.I have been with AT&T for over 17years ! I do not believe that they want to lose a good customer because of this issue. ( But I'm getting real close. ) Something should be able to be done about this problem. Thank You, Joseph Bongiorno 501-922-0214 (607) This is the affected AT&T account #.
Ordered a replacement phone on Dec 18. FedEx claims to have delivered it Dec 20..but it was NOT delivered to my house. Called FedEx got hung up on.Called AT&T to report it not being delivered and that's where the nightmare began. Apparently there is this Mythical Back Office that they put you in when they don't want to deal with you. I have called numerous times..each time the representative has me on the phone for quite awhile and then.. told it's in that "back office" then tries to sell me other services. OR..they transferr me after pretending to view my case..to some other department and I have to explain myself AGAIN..only to be told its in that back office. We've been customers of AT&T for over 18 years..and I am disgusted. Its been about a month..no phone. We even went into a retail AT&T store. They couldn't even get through. If I could give them less than one star I would. Now that phone is appearing on my bill. Digusted.
YOU LET MY VISA CARD INFORMATION OUT AND I GOT HACKED. I CALLED CUSTOMER SERVICE 6 TIMES AND GOT NO HELP. I WENT ON A CHAT SITE AND RELATED MY PROBLEM AND MARIO D WAS TO GET SOME INFORMATION BACK TO ME. AGAIN NO HELP. CHRISTIAN CM592 WAS GOING TO HELP ME. NO HELP. CALLED FRAUD DEPT. NO HELP. YOU JUST CAN NOT TRUST ATT.
CALLED IN TO CANCELL INSTALLATION 5 TIMES BUT GOT NO CONFORMATION AND INSTALLER WAS HERE WED.THE 9TH.
YOU GAVE OUT MY INFORMATION AND I WOULD LIKE TO KNOW WHAT YOU ARE GOING TO DO ABOUT IT.??? SO FAR YOU HAVE DONE NOTHING AT ALL.
I have been an AT&T customer for a very long time. Cell phone since 2004, UVERSE and other products since I cannot remember.
Sometime on Wednesday, January 3rd, 2019 both my UVERSE and Internet went out. On Wednesday evening when I returned home from work, I called the service department to schedule a repair. They dutifully scheduled the repair for Thursday January 4th, 2019 between the hours of 12:00 and 2:00. My wife and 7 year old stayed home to wait for the repair person.
At about 1:45 I received a text saying that they had to re-schedule to 2:00 to 4:00 PM. At about 3:30 no one had come to the house so I called ATT repair and they told me that they would be there between 4:00 PM and 8:00 PM. At about 7:45 PM I received a call saying that they would not be coming and they wanted to schedule for Monday, January 7th. I told them that no one would be available at this time and date and the only time I had would be on Saturday or Sunday. The operator would not listen to me and scheduled the repair for that Monday. I tried calling several times but they insisted on not listening and kept telling me that the repair is scheduled for Monday, January 7th between 12:00 and 2:00. On Monday, January 7th I called again and spoke to Carolyn who finally scheduled my appointment for Tuesday, Jaunuary 8th between 12:00 and 2:00. I again explained to her that no one would be home until 6:00 as school has re-started and we have to work. Carolyn told me that she would follow up and make sure that even though we scheduled the appointment for this time she would communicate to the technician that no one would be at home until 6:00.
I have called several times to have this rectified, each phone call was at least an hour in length with most of that time on hold. I asked to speak to a supervisor and was told that none were available and they would call me back within an hour. The only call backs that I received were from a person named “Rod” to tell me that the technician would not be there on Thursday evening and from Carolyn who I believe is/was trying to get the situation repaired.
Well, January 8th came and went with no ATT Technician to fix the problem. I called and another hour on the phone was set up for Saturday, January 12. On Wednesday, Lori called and left a message for me that they will be unable to keep this appointment because of fiber upgrade this weekend and I needed to call to set up a new appointment. I called and was told that if I cancel Saturday’s appointment I would be put in the back of the line for service. I tried to explain to the gal that the message told me that I needed to call and reschedule but to no avail.
I have not had UVERSE or Internet Service at my home since January 3rd, 2019 and it does not appear that I will have my service restored anytime in the near future. I am really confused about this extremely poor customer service from ATT since I have been a customer for many years.
To whom it may concern. Hope fully you can solve this problem that I have been having since January 2nd. 2019. Everyday at approximately 2:00 to 2:30, I have been receiving a phone message on my answering machine saying that 214 is scheduled for activation by 8 pm. I am assuming that this is regarding my Internet activation. Please be advised that on October 9th. 2018 my Internet service was activated by AT & T. So this phone call does not pertain to me ! I have made several calls to AT &T to solve this issue but to no avail. There is nothing wrong with my service. I do not appreciate coming home to this message on my answering machine everyday !! I would like it to stop because it is becoming very annoying. My name is Joseph Bongiorno. My phone # is 501-922-0214. I would appreciate it if this issue was rectified. I want these calls STOPPED. If possible, I would like someone to respond to this e-mail so as to know that I haven't wasted my time. Thank You. (P.S.,) I hope this problem can be taken care of ,or I may have to take it to the next level !! Joseph Bongiorno
I ordered an upgrade from U-Verse to ATT Fiber100
scheduled a visititation window on Dec 29th (3 missed appointments) the next day Dec 30 (two missed appointments)
I lost U-Verse service in the first window.
I have been down 3 weeks
they shipped me a replacement modem and can't get it working
being charged $20 dollars extra a month because I won't sign up for auto pay. I've been with at&t 10 years and not once have I been late paying my bill. soon I will be saying good bye to your company
worst service ever. lied non stop. spent hours trying to fix situation. bill kept going up. $250 in 30 days for only internet? never had such bad experience. bill started at $30 a month, when I got it it was 70 per month then went up from. there. worst customer service.
I cancelled my ATT&T on October 27. 2018, received a statement for 136.83.
I called. speaking with customer service person named Bamier, who told me that I did not owe for the
this amount that I should have been charged for one day.The 136.83 was taken out of my account
after I had cancelled AT&T causing me to have a huge overdraft. I wrote a letter and called my
bank to dispute this withdrawal. The money was put back into my account. after speaking with another
customer service person at AT&T. Now I am getting a letter stating if I didn't pay my 136.83 it would be
turned over to collection, after 4 hours on the phone being passed from to one person to another asking
to speak to a manager or someone on the the finance department this could not be resolved, I had so
many reasons why this couldn't be resolved and I was absolutely astonished that the customer service
could not get me a manager. This is a terrible way to do business. I am frustrated, I was with your company for
almost 18 years and am appalled at the way I have been treated. I owe you one day of service and am happy to
pay it. I am not going to pay for service I did not use.
I was told that because i just had cell phone service, that they could not break it down to one day, how stupid
is that??? I think you had better have a training class for your Customer Service people so they know what they are supposed
to do I would appreciate to get this resolved as quickly as possible.
acct number 359190360
479 619 279 479 936 4524
PS I don't see how you can cancel my service on December 24, 2018
when I had already cancelled it on October 27. 2018
Signed up for AT&T about a month ago. The reason i signed up was because of a certain channel I like. (LMN) I was getting the channel in the beginning and now all of a sudden,, I have to upgrade to get the channel. The rep specifically said I would be getting this channel as part of the program along with a Western station that I signed up for.
LMN was the biggest reason I signed up for the service and now they take it away after a few days and i'm now stuck with a 2 yr contract.I'm paying almost a 100.00 a month for the internet and channels on my TV that is mostly channels trying to sell items. My gut feelings was telling me not to sign up with ATT due to the negative reviews. Always listen to your inner voice.
I had an account with att u-vers # 254374857 returned the equipment bank in Jan 2018 by UPS per instructions of AT&T along with the account number. Now 11 months later they have sent this to collections for the dumb amount of $ 162.38 on 12/18/2018. I am sooooooooo pissed right now... that they did not try to reach me nor send me a letter about what was owed. I have been with AT&T for 12-13 years, they have my mailing address so there is no excuse for this crap ! I have call the collection company Diversified @ 904-247-5500 and talked to Michelle Gonzales and Greg Shaws (manager) to explain that I was never notified about this, and it would have been paid right then once I was notified. I did pay the amount with Greg over the phone, but with that being said I cant prove the equipment was sent because I have not longer the receipt from UPS when I shipped it, so had no choose but to pay this as I wanted this gone. The issue is not that you guys have this as a collection item and it has effected my credit score 100 points, and not I will be impacted because of this. I want AT&T to have this removed from my credit report as the mistake was not mine, I shipped the equipment.
Now the customer care team is going to look into this to see if they ever recvd the equipment. Should this not been done before you reported the account to collections ?
I want AT&T to fix this or I will get an attorney to get this corrected and will also call the BBB and report ATT along with the Federal Communications.
I switched over from sprint last year to save money but instead the I’m paying $100 more than I was. I have a $700 bill in collections because you didn’t pay my trade in phones. I have a home phone on my acct that has never been activated. And I didn’t want. I have been to 3-4 Mn ATT stores and know one can help because they don’t know what they are doing! I need to get my bill down $100 that I was promised. And upgrades for my phones as promised every 12 months with no additional fees! Very poor service disappointing!!
My wife was talked into bundling several months ago our cell phones, direct tv service and our house phone witch was version service. Every since our house phone only works part of the time, and we lost our fax service. We have complained to the Barstow office where you pay your bill and have been told they will up the issue to the proper place in AT&T complaint dept. to get the issue resolved. To date no one has shown up to see what kind of problems we have here at our house with our wireless house phone and to say it only works part of the time. I'm asking you to send one of your expert tecks out here to see what the issue here is so we can have what we are paying for monthly witch we have not have since we were talked into months ago. Please call me on my cell phone at 760 267 3855 to see what the issue is here. Thank you. We have spent way to much money on your service that is not working. thank you again. Please respond.
Bill was switched to paperless without conformation from me as a customer. I notify them that I did not want this to happen and I received a letter that stated that my next billing would not come thru the mail. I do not trust e-mail enough to rely receiving my bill thru this method and I do not trust AT&T with any of my info to direct bill. I called and spoke to one person and she could help me and I was passed to another person, no info was provided to the next person. I had to provide all that info again. customer service??????? This person was off shore. No personal feelings for their customers just dollar signs AT&T. Gonna cost you in the end. This is not the problem I have had. U-Verse and mobile phone??
tried to find out about direct tv discounts for retired att employees no luck called at least 5 toll free numbers no luck maybe that is why spectrum service is so much better there stock is over 300 a share att is 30 a share if ceo an board stop being concerned about there on checks an start to work on problems maybe service would be better a change would be better than talk talk is cheap 4786763513
I wish I could give this horrible company a big ZERO. My husband is 80 yrs old and I am almost 67. We were no longer under contract with AT&T and wanted to buy new phones for Christmas. We were told if my husband dropped his number we could take advantage of the BOGO offer of buy one for me and get hubby's free. We did it and was told after all charges and tax our bill would be around 285.00 each month. It took me and Hubby from 11 to almost 7 o'clock on Nov. 27 to get these phones with no time for food. Hubby noticed a few days later that his old phone was still active. I called numerous times and stayed on the line for 30 minutes talking with nothing resolved. I called back to question charges and it took the second guy over one hour to go over all the bogus charges with me. AT @ T had presented me with a 400.00 + bill after me paying about $500.00 dollars for fees for the phones. They also said I had 6 lines and then changed that figure to 5 lines. I only have 4 lines. Nothing resolved but a small credit of $30. I CANNOT and WILL NOT PAY over $400 dollars for 4 lines when it was suppose to be buy one get one FREE on two of the lines. I asked to speak to a supervisor but AT & T refused each time to connect me. UPSET SENIOR CITIZENS IN LAS VEGAS!!!!!
I canceled my contract service and switched to a prepaid account. I called at&t billing (VESTA) and canceled my auto pay. AT&T has no record, but I have it on my call log.
In short: AT&T has structured their billing, service, contract, prepaid services so that you can't get a refund.
AT&T has no clear or defined path to get a refund. They can't be sued, so they have placed themselves above the law.
I do believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.o believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.
Installation for ATT U-verse has been scheduled and rescheduled 5 times after moving. The local store says out of our control, we don't have any options that is how ATT works now.
I called in to renew my contract and was told I could get fiber to the home for the same amount that I am currently paying so I explained that they had
just completed placing the fiber in my back yard but has not been lit yet. However your customer service department are selling a product that is not working they dispatch a tech just to confirm what I already know that I can not get fiber to my home even though it's right in my back yard because the engineers have not completed their job. The second problem that I have is trying to talk to someone in customer service that's not from the US and can barely speak English and I have to request to speak to someone in the US this is a problem. I live work and pay taxes in the US and when I pick up the phone to call a US company I should speak to someone here in the US. Your customer service is awful maybe if you focused on making the customer happy instead of trying to sell the customer something or upgrade their service things might just work out. I am on the phone right now with customer service and as usual I was told one thing this morning and its not in the notes and no one can seem to help me so I guess it's time for me to move to another company that want's my business and can delivery on what they say they can and have a English speaking customer service. I called back and finally got to speak to someone in retention and was told in order to correct the problem they would have to dispatch out a tech and I just had a tech out this morning. This is just one example of how the customer service department transfer you from one department to another and no one takes ownership
I bought a two phones for the price of one deal at an AT&T satellite store but AT&T refuses to honor the deal and continues to charge me for both phones. The store admits fault but can not fix it and AT&T says the store has to fix the problem. Great job passing the buck back and forth. Can we choose 0 stars?
To whom it may Concern,
My Name is: William Barona Phone # (305) 510-1910
The Reason I’m writing this letter to inform you that I’m real disappointed with AT&T.
I’ve been with AT&T for a long while and had all you’re I phone’s from the beginning.
I recently upgraded my phone from an Iphone X to an IPhone Xs Max 512GB, which
Is a 1,500.00 dollar phone not to mention? Two after I received the phone I started to
Issues with it, but didn’t reach out to Tat till yesterday I purchased the phone on
Nov 26, 2018 and Received it on Nov 28, 2018. My phone kept locking up and when I
Tried to restart it, it would take up 30min to reboot up. Which it is not normal, so I decided
To get ahold of you people yesterday on Dec 6, 2018, which I know I have 14 days to return this
Phone back to you guys. But all I wanted was to get my phone either fixed or replaced, but all I kept
Was getting the run around from you Guys. It started like this:
1: I called Customer service in the Morning of Dec 6,2016 and explained all the issues I was having with the phone and trouble shouted the fix and you’re agent came to the conclusion that I needed to have my phone replaced and that I should pick up at your local At&T Store.
2. Went to Three different AT&T Stores, but two of them were out of the one I have. The last one
In Jacksonville, FL 9508 Crosshill Blvd (904) 317-2778 I went was the rudest AT&T store I’ve ever been in
I ask to have my phone replaced and they look at me like I was Crazy and Told Me I need to go to the
Apple store, which I explained to the about the 14 day return policy you have and they told me it wasn’t
Their problem, so instead of making a big commotion, I left.
3. Got in my Car and started to drive Home, which is an Hour drive from where I live and after wasting my time and Gas driving all over Jacksonville looking to have my phone replaced. I decided to call you guys again. I went thru all the same thing I went with your prior Agent on the phone for 53min, then she told me that she was going to send me a shipping Label to return my phone back to you guys, after
My replacement got to me, but never happened. Then she transferred me to Apple technical support
And they didn’t even know anything or why I was on the phone taking to them.
4. Call you customer Service Again, after being hung up on and got another Agent about 7:00Pm
And this Agent to me that they couldn’t do anything for me. That the only thing I could do was file a claim with my insurance to have my for replace. Which I explained the whole fiasco bac to him and also
Got hung up by.
5. Finally Made Home and Called you guys once again, and received the same round around about me needing to speak to Apple. I told you’re Agent that I didn’t Buy the IPhone for $ 1,500.00 from Apple,
That I bought from you guys and she said that I still need to talk to Apple, which she transferred me to
And one again went thru all the same things I went thru with your agents and trouble shouted again and then I spoke to an Apple Supervisor, which Stayed that At&T needed to Swap my Phone out, Not
Apple. Since I had just purchased from you guys on Nov 28, 2018. And Still Have no Resolution.
6. I’ve been very pleased with AT&T all these years, Till Yesterday. And Considering Switching Carriers.
Jessie Wilson very upset concerning the experience I had with getting my elder sister service transferred. Annie Davis moved from 1706 st Charles rd to 2321 s 14th ave. REP work order transfer her from 1706 to 1706 I was told they had to redo work order and reschedule. No service on Nov 30th_ resch for Dec 1_ still no service- my sister live alone do not use cell phone, only phone she have house phone. She had to go without any service from Nov 30th to Dec 4th? No one showed up on Mon 3rd as promised_ keep in mind this was a medical emergency. My mother in law died in that same house trieding to get her phone turned on for a medical device. Att gave her the run around also.
I've been trying since my July billing cycle (it's December) to get an early long distance package cancellation fee removed from my bill. At the time in question I did NOT have a special long distance package and was using the basic unlimited long distance service. When I change my local calling package (and both services have different contract dates which would conveniently cause a fee no matter when you cancelled service) they tacked an extra $56.33 to my bill. I have all of the bill and all of the rep. numbers and when I call back this week I'm cancelling every service and I wish them the best of luck collecting any sort or cancellation fees.
Received a spoof call from am AT&T number caller stated he was Sam Johnson with AT&T. Called AT&T and was directed to my phone service provider to block their number. (A service I have to pay for). Rep was rude, curt, and extremely unhelpful!
Yet another reason to NEVER use AT&T again!
AT&T has dug a hole behind my fence to put in a line on Monday, November 26, 2018. First off, I was not notified of the service that was going to be done regarding digging up my yard. The dirt removed from the hole dug has been piled up against my brand new fence and is weight bearing. It is suppose to rain today which will cause much tension on the fence on top of that making stain marks and rotting the fence. I had my fence raised off the ground with a kick board to keep from the dirt rotting the wood. The hole digging started about 3 weeks ago in the yard across the street from me and the only activity since that time has been twice. I would like the dirt removed today off of my fence. If this problem is not solved within 24 hours I will contact my attorney and take further action.
Your cooperation in this matter would be greatly appreciated.
2333 Baretta Dr
Mesquite, Texas 75181
Discontinued service package with ATT Uverse/directv. Returned equipment immediately and was then asked to prove it. Fortunately I had a receipt from shipper. I kept getting bills from AT&T but credits from Directv and called about confusion. AT&T told me to ignore the bills and they would send a correction. Instead they sent my account to collections. I have excellent credit and pay on time. The agent I talked to said it was documented that I called about the bills and was told I would get a correction. Now I'm told that the credit from Directv should have been applied to AT&T. You screwed up and now I have a ding on my credit.
I've been trying to get service for over a month now and AT&T is just giving me the run a round on this. We will have appointments schedule and then you can they don't show an appointment and the tech people do not ever call to let you know that they are own their way or running late to the appointment. At this point I'm sick of AT&T will not telling me the truth and treating their customers this way. I want this issue resolve because I left one service to join this service because people say that they have no problems but I'm having too many problems with this company.
My cable went out on 11/23/2018 and when I contacted AT&T I was given a date of 11/25/2018 for a tech to come out between the hours of 10am and 12 noon. I told the customer service rep, that I had to go to work by 1pm, she said she would place a note in the record. on 11/25/2018. I spoke with Mindy, Barbara and Stella, who all stated the tech was enroute and was held up on a previous call and will be at my apartment by 12 or 12:15. He did not arrive and I did not get a call from him until 1:39pm stating he was on the way. I was late for work and at work when I called. This is unacceptable for two reasons. One I take my work home and could not do anything on my computer because I had no service. Two, I have a job and it is very inconsiderate to think I should just wait on whatever time a tech decides to show up. It is not worth it. I no longer want the service and was told when I called to cancel by Tia, I would have to pay a disconnection fee of $300 dollars. She was not concerned that I did not have service and that no one arrived at the times stated to repair whatever the issues were, just that someone called me an hour and half after the scheduled time to say they were on the way, when I was at work. I have ATT service on two home addresses, and am going to cancel both. The customer service is not worth the headache, nor is the tech service working when they should. The communication is horrible. If al you can say to me is to "recap what they think they did for me" is most important than, AT&T missed the mark. I am not going to pay a $300 dollar disconnect fee when the service was not up to standard, and will fight it in court.
I have been trying for several weeks to get a resolution to a telephone number assignment fixed. I have been assigned a telephone number that apparently has been left open for a former person who had this number. I have experience numerous calls including group texts. And now apparently a relative of the previous owner of the number as put a cash.app request and texted to my phone. All of this has been alerted to AT&T twice before but nothng resolved. All they did was block certain numbers, but I have many others that continued to text. I have chatted with someone on line and talked to someone to the recommended number to call. Still no progress. I have been given the run around in the store as well.While I plan to visit AT&T again, I am filing this complaint because no one called me back, or they made ridiculous, not helpful information except to block out the phone.
We have called ATT customer support 4 times since June 2018. It is now November 22, 2018 and we called again. We pay on time and in full every month. We continue to get extremely poor service, no pictures, continuous error messages. You customer support people today Jeremy and Natalie were extremely poor in there help. Actually they did not help at all. Jeremy actually told me that he will not credit my account (since I am staring at a blank TV because we have not called every day about the problem. Again, we have called 4 times since June 2018. If that is not a consistent problem, I do not know what is. We have changed many boxes, HDMI cords (at our cost) and this does not permanently resolve the problem. Bottom line, we will change providers as soon as we can. Once again you have lost more customers.
Please do not email me and tell me "your sorry", I needed a credit on my account and Jeremy would not help with this. If your CEO received this kind of service, I don't think he/she would pay for the service. The right thing to have done today by Jeremy is give me the credit I was asking for, but he refused.
ATT did have good service at one time, but ATT must have needed to provide pay increases to its upper management so you cut corners and provide crappy boxes, crappy customer support and of course, we cannot forget you outsource everything to other countries.
I have been trying to get a static ip address for my Nighthawk LTE Mobile Hotspot Router (330-685-7775 / acct #: 287287665845) for almost 6 weeks. I began by contacting Mark Lorenz who after a week passed me off to Anthony Barile. Anthony passed me off to Robb Vandefifer who has been unable to provide me with the static ip I need. I've followed up with Anthony multiple times and contacted his Regional Director Mark Manriquez multiple times. All this has gotten me nowhere. I have a projected pending that depends on getting this device set up. I'm hoping someone at AT&T can help me get this seemingly routine task completed. Below is the latest email exchange that so far has gotten me nowhere.
From: Phil Stewart
Sent: Tuesday, November 20, 2018 3:24 PM
To: MANRIQUEZ, MARK A <MM7537@att.com>
Subject: RE: Update,
It has been almost 24 hrs since my last email and I've still not heard anything. Unfortunately, this has been a recurring pattern during my ordeal to get a static ip. I've received little to no help. What should have been a simple task has now taken over six weeks. Is there any way I can get this assigned to someone competent enough to take care of it without me having to check back over and over again. I'm hoping this isn't a normal level of customer service or that it isn't an indirect way of getting rid of me. My next step will have to be returning my device and going to another provider. I have a fiber circuit and 10 dsl lines with AT&T. I've never had this much trouble dealing with AT&T on any other issue.
From: MANRIQUEZ, MARK A [mailto:MM7537@att.com]
Sent: Monday, November 19, 2018 4:54 PM
To: Phil Stewart <Phil.Stewart@thekag.com>; BARILE, ANTHONY T <email@example.com>; 'Vandefifer, Robb' <firstname.lastname@example.org>
Cc: 'Lorenz, Mark' <email@example.com>
Subject: RE: Update,
Please update the client.
Mark A. Manriquez
AT&T National Business Select Markets
Office/Cell: 248 231 6119
From: Phil Stewart <Phil.Stewart@thekag.com>
Sent: Monday, November 19, 2018 7:40 PM
To: BARILE, ANTHONY T <firstname.lastname@example.org>; Vandefifer, Robb <email@example.com>
Cc: MANRIQUEZ, MARK A <MM7537@att.com>; Lorenz, Mark <firstname.lastname@example.org>
Subject: RE: Update,
No update today.
From: Phil Stewart
Sent: Friday, November 16, 2018 4:19 PM
To: BARILE, ANTHONY T <email@example.com>; Vandefifer, Robb <firstname.lastname@example.org>
Cc: MANRIQUEZ, MARK A <MM7537@att.com>; Lorenz, Mark <email@example.com>
Subject: RE: Update,
From: BARILE, ANTHONY T [mailto:firstname.lastname@example.org]
Sent: Wednesday, November 14, 2018 10:32 AM
To: Phil Stewart <Phil.Stewart@thekag.com>; Vandefifer, Robb <email@example.com>
Cc: MANRIQUEZ, MARK A <MM7537@att.com>; Lorenz, Mark <firstname.lastname@example.org>
Subject: RE: Update,
Phil I will follow up.
From: Phil Stewart <Phil.Stewart@thekag.com>
Sent: Wednesday, November 14, 2018 1:31 PM
To: Vandefifer, Robb <email@example.com>
Cc: BARILE, ANTHONY T <firstname.lastname@example.org>; MANRIQUEZ, MARK A <MM7537@att.com>; Lorenz, Mark <email@example.com>
Subject: RE: Update,
Still no static ip.
From: Vandefifer, Robb [mailto:firstname.lastname@example.org]
Sent: Thursday, November 08, 2018 3:35 PM
To: Phil Stewart <Phil.Stewart@thekag.com>
Cc: ANTHONY T BARILE (AIS) <email@example.com>; MARK A MANRIQUEZ <MM7537@att.com>; Lorenz, Mark <firstname.lastname@example.org>
We apologize for the delay, per my voicemail we thought the issue would be resolved today. We have escalated this issue again today. We need to get the addendum contract to you to get the IP added. Static IP’s are an issue on mobile devices to happen and they open them up for security concerns. We also know that in some cases they are needed. Our team is on this, I know you have heard that these last weeks. Please understand we will resolve this issues. We will continue to escalate this until it is resolved.
G. Robb Vandefifer
Telecom Technicians, Inc
Sent from my iPhone
HORRIBLE! I would give ATT ZERO stars!. This is the worst of the worst- with illiterate agents from the third world, with insufficient English, with no knowledge of simple things, not to mention their refusal to connect with an agent from US. I have absolutely slow Internet; my request to have a technician were unsuccessful ; I am charged fees, I have no explanation why; I complained written way- months ago- I never got an answer. Payment account info is not stored properly, my name is wrong and so forth! ATT, as Cox have monopoly in the area, where I live and I can't get out. My payment due date is changed all the times, I am forced to change my pass- all the time, I can't get medium intelligent person on the line to talk to! BOYCOTT ATT, IF YOU CAN!
November 1 2018 Called and cancelled wireless home phone. They didn't say anything about contract still in force. I thought it was over. 11/16/2018 get a new phone bill for $127.66. Not only are they charging for contract not ended but they also went up on my internet service from $30.00 to
$50.00. I guess they think everyone has a whole bunch of money. As a senior I can't afford those prices. Did they do anything to help me?.No. I think cusotmer service should tell people if their contract has not expired. I will never recommend Att to anyone. All they did was set up 2 payments for the bill. It is still going to be hard to pay second part of the bill. THANKS FOR NOTHING ATT.
I contacted your “customer service” 800 number, yesterday. The person I spoke to was a woman with a foreign accent, most likely Filipina. I was stationed in the Philippines for over 3 years during my 30 year career in the U.S. Navy. I’m a retired Chief Radioman. I was calling because we did not receive a paper bill last month. She told me she couldn’t access my account because their system was “doing an update”. I couldn’t get any help from her. She told me I would have to call back in 3-4 hours. Is this normal “customer service”. We have had DirecTV service since approximately 1993. II stalled the original system myself. We recently had a tech out that swapped out the LNB and switched our service to SWM because we were having problems with the “Guide” saying “to be announced” on a lot of channels. Before the tech arrive another rep from ATT arrived to try and get us to switch our cell service over to ATT. He said I should call and complain because we are not receiving a discount for being Veteran. I’m a bit upset at ATT. Since DirecTV was purchased by ATT our service has been anything but stellar. Besides not receiving a paper bill last month the programming leaves a lot to be desired. We are considering canceling our service and going with either DISH or another service i.e, Netflix, Hulu, PlayStation View. Etc. We might be interested in switching our cell service however with the poor customer service we’ve received in the past from ATT I doubt that will happen. Customer service seems to be sorely lacking on the part of ATT.
I placed my first call on October 12, 2018 to establish service. I had a installation date set. The technician came out and was unable to install my uverse services because under ground cable needed to be installed. A date was set for this and they did not show on the original date. A week later some one finally came and installed the underground cable. I set up another installation date for November 10th. They arrived and were NOT able to install my service because not enough cable was put down underground. NOW I have to wait until NOV 25 for them to come back out for the 4th time, to put more cable. This is not right, I feel someone should have already came back out to put more cable down so I don't have to keep waiting. I want cable and internet. This was AT&T mistake. I think this should be expedited and done immediately.
I called a week or so ago to try and lower my wireless bill. I was put on a unlimited data plan which is ok. However the next day I got a call from an Indian sounding woman. Who had my correct name and address. She said I could lower my wireless and direct tv bill to 99 dollars a month combined. First I needed to talk to her supervisor to get a promo code. An Indian sounding guy named "Brian"gets on the phone and says in order to get the promo. I had to purchase an Ebay gift card for 300 dollars to prepay 3 months. I could not use a credit card they would only take an Ebay card. He gave me this number to the "billing" department. 888 5882434. He also said I would also get hbo, cinemax and showtime free along with a 100 dollar visa gift card. The whole thing sounded pretty fishy to me and I didnt bite. I would rather change carriers than to run down to a store like Walmart to buy a gift card to activate a promo. I called Direct Tv since it was a combined bill. And the lady seemed to think it was a legit offer. I was transferred to an ATT. Department And the guy told me it was a scam. Anyway either you got hacked or its an inside job. I am concerned about my data. Please let me know how you will respond to this data breach. Actually this was the second time this happened in a month. The first one wanted an Amazon card wih 300 dollars.
there are wires that has dropped from my house and is hanging over my driveway. I have called att on Monday the 12th of November and was told some one would be at my resident between 8am and 8pm on Wednesday the 14th. I informed the person I spoke with that I have grandchildren and needed the problem resolved. I have had alabama power and my current cable company come out and they both said the wires belong to att..I called back to att today and they said someone would call me within a hour and give me an update. well, it has been more than an hour and no call. again the problem need to be corrected so no one will possibly get hurt. please have this problem correct soon as it would be greatly appreciated. my cell # is 205-585-7863 and home # is 205-791-0717. thanking you in advance for help
Customer Service and Billing. I was a long time AT&T customer until August/September 2018. The reason is because I paid off a phone purchase early and my bill WENT UP! I ignored it the first time the bill came out, but after the second bill was even more, I called Customer Service to inquire as to WHY? Naturally, I had the irritation of speaking to someone that had no clue. But could offer me "it's a late charge for the previous bill" (because I was waiting for a corrected bill) to "an increase in taxes" (my area taxes didn't go up). I requested a supervisor. No available supervisor at that time, but was assured someone would contact me. I got tired of waiting and switched providers, and quite frankly, forgot about it. What does AT&T do? They can't call me back but they sure can turn over a $84.81 bill to a collection service! Prior to purchasing a phone, my monthly bill was $55. No one could tell me why the increase and when I quit service, I was only ONE WEEK into a new billing cycle! I chatted online with customer service today and neither Jovan nor Kharmelyn (Supervisor) could offer an explanation for an increase in the bill, but was quick to tell me it was turned over to collections because I didn't pay the bill. AND STILL NO EXPLANATION OFFERED FOR THE INCREASE! And still don't know if it will be taken off my credit report! Pitiful service and not worth the aggravation. But I intend to tell everyone that is online how badly I was treated.
My ATT Home Gateway Modem was acting up. Several keys functions weren't working an just about everything over the wireless network was being dropped regularly. It was difficult to stream anything over the wireless network and my wife who works from home was having a hard time stayhing connected to her job's VPN because of the wireless problems.
I contacted ATT customer service and the technician ran some test remotely and said that my modem needed to be replaced. She indicated that she had created an order for a new modem to be shipped to my house and that it would arrive in two - three business days. A week later, the modem had not arrived. I called AT&T and was told that the order had been cancelled, but no one knew why. No one a AT&T called me, texted me or emailed about the change in the order status, they just simply forgot about me. When I called back, they told me they would get the modem reordered, but the tech was unable to get "their" system to place an order. I was told that the "back office" group would take care of the problem and that I should get the new modem in 2-3 business days. Well of course, AT&T didn't get a new modem ordered and no one from the company called me to let me know that they were having problems with their systems. I called back several more times and every time I experienced the same level of ineptitude. No one at AT&T could place an order for a new modem for my account. After nearly two weeks of this ridiculous treatment, AT&T convinced me that the only way to get me a new modem was to have a technician come to my house. We set up a schedule for AT&T to arrive at my house between 8:30 & 9:30 AM on monday.
When Monday arrived, I waited for them to show. At 9:15, I received a message from AT&T which said that they were sorry they had missed me.
I thinking "what are they talking about", I've been setting here looking at my front door, with my phone in my lap waiting on the AT&T tech. No AT&T came to my house that morning and no one called or texted me either. In the days before my scheduled appointment, I had to confirm the appointment at least two times, yet they still don't show up and then act like it was my fault.
I called AT&T to find out what was going on, and I was given the story that the tech had come by my house and left because I wasn't at home. When I told the AT&T rep, that the tech was out right lying because I had waited for him all morning. The AT&T rep then changed the story to say that the tech had called me and that I didn't answer. That was also a lie. I urged the AT&T rep to look at my and the techs phone records to prove the tech's claim that I didn't answer the call was a lie. The rep gave me an excuse that the tech probably used a "personal" phone and they wouldn't have access to his call log. I again encouraged the rep to look at my call log since my cellular service is with AT&T. Again the rep had an excuse and replied that there wouldn't be a record if I didn't answer. We all know that was another lie as my phone log has a record of all my missed calls. Additionally, why would the rep hang up before my call was picked up by voice mail???? and then not leave a voice mail message.
If the truth be known, I'm sure that tech just didn't get around early enough that day to make my appointment. His/Her approach was to tell dispatch that I wasn't home and essentially blame the customer. AT&T set up another appointment for 12 - 2PM that day. Of course they didn't make that appointment either. Finally a 3rd appointment was arranged and a tech showed up around 5PM. That tech told me that it wasn't necessarily uncommon for techs to lie about missed appointments to their management. It seems to be a well know "secret" within AT&T that techs miss appointments all the time and blame it on taking longer than expected on the previous appointment or just out right not showing and then lying about the reason.
When my equipment and system is working, I like the service. However, when it is having problems, I dread calling AT&T for support because it ruins my entire day and sometimes my entire week. Most (not all but most) AT&T customer support reps don't sound professional or eager to help. It appears that AT&T contracts out lots of the customer support work to companies that are not well monitored by AT&T. I have called customer service before to hear what sounds like a party going on in the back ground with so much noise that I can't even hear the representative. Sometimes, I just hang up and keep calling back until I finally reach someone that sounds professional.
This last experience is making me seriously consider cutting the cable cord. The fact that I have TV and internet together makes it harder to switch between providers. Because there is so much equipment to install and remove, I don't like switching. However, if I go cut the cable cord and just go with internet service, the only thing that I have to change is the modem. Streaming seems like the way of the future and AT&T is aggressively pushing me over that cliff. I am at the point that I am going to purchase a streaming service to see how it goes. If I can live with, then I'm dropping the cable and AT&T and just going with the cheapest provider and changing every time I get lousy customer support.\
Regards, Cecil Woods
My phone line has been down for days. This has happened before. Why don't you do your damn jobs? I have called my congresswoman about this. I am a 100% Disabeled Veteran from injuries in Iraq! I need this phone system to work! Who is another service for my area. I will look into this and change A.S.A.P.!
I have several complaints. The most recent is that while on a Caribbean Cruise I paid $50 for both my phone (850-509-0118) and my wife's phone (850-694-6641) to have voice and text. I received information on how to turn off data, which I followed. My wife's phone was billed $250 for the first 4 days of the trip and then billed some unknown amount for the last 3 (approximately $175). Her data was turned off and when I complained I was told that regardless of what AT&T told me, it was my responsibility to ensure no data made its way to my wife's phone. After the first $250 charge was made and I received no satisfaction from your service person, I checked to ensure I had no contract with AT&T and then I switched to Verizon. I have other AT&T complaints which I will identify later. Then on 9 November I received an email saying I was being charged $277.80 and told to click on "sign in" to see the bill. Of course I could not get to see my bill because my account was closed. I spoke with some person at your 800-331-0500 number who said that $277.80 was the bill and that was final. She also said that I was sent a bill via the post office to my house. That is not the truth either. I have not received a bill, and any reputable organization would not bill someone without a bill...but therein lies the complaint. You took advantage of my permitting you to use paperless billing by posting this charge to my American Express account without providing me any information on what the charges were for. I still have not seen a bill. Although after the bill was posted on Amex, your email said I could sign in to view, but would not allow me to. It said it was sending a verification code which was never received.
Other problems with AT&T are: Insufficient coverage (for example, at the airport when flight was canceled, I could not place a call from the gate area): voice mails would appear days after being left, text messages received out of order.
You have convinced me that I am not safe permitting any AT&T organization to bill me paperless. Therefore at my earliest opportunity I will also leave Directv, which unfortunately I have no complaint with except that they belong to AT&T.
My Mother and I have been AT&T customers for several years; she lives in Arizona and I, in Washington. Before she came to visit me in Spokane for Thanksgiving, her smart phone was stolen from her purse while shopping. She reported the theft - by phone to AT&T, and they told her that they would lock the phone and send her a replacement within the next couple days. It was nearly two weeks before she left on her trip, but the phone never arrived... I told my mother that we would take care of things while she was visiting.
So, yesterday I took my mother to an AT&T store in Spokane. It was early afternoon and we had to wait for someone to help us. Initially there was a young guy who appeared to be training (later, he left to help other people) and a woman whose name tag read "Tina". My mother is older but very sharp and understands what is going on... she was trying to explain the situation and find out her options while I stood by quietly most of the time. I will say up front, Tina was disrespectful and rude to my mother. She said "I've never heard of any AT&T doing that" when we mentioned the replacement phone. Then when my mother leaned in as they brought up the records of the call, she said "Oh, this is all legalese, you wouldn't understand it". She spoke extremely condescendingly and cut her off with a very loud and unkind tone the whole time.
When I had heard enough of this, I asked Tina "What is the principal balance owed on her phone?", because I wanted to end this and go talk privately with my mother about her options. Tina told me the balance, and from that point on, if my mother asked a question or responded in a thoughtful way, Tina would quickly answer, then turn to me and ask if I understood and could I explain it to her later.
Tina's behavior was beyond disrespectful, rolling her eyes and making quips about us to the next customer as we walked out of the store. I wanted to turn and scold her for being so awful, but I saw it as a loosing battle and left.
I have over 5 years of experience in customer service, and if I had ever seen this type of behavior with any of my trainees, they would be given re-training and their first warning, leading to termination. What Tina didn't know is that although my mother is older, she has worked for in a variety of city government positions, customer service, billing and with computers, and though she acted oblivious, she was very hurt and embarrassed by this treatment.
I am recommending to her that she should cut all ties with AT&T at this point... as I will be doing.
charged for 6 months and never used this service those six months. moved out may 3rd 2018 told to cancel was never canceled as told charge may,june,july,aug, sept.and oct. $146 each of these month. moved away may 3rd paid and I wasn't living. want this money paid back to me. will contact lawyer if not paid back to me. telephone acct under 601 575 2200 moved away last may and never used service. but was charged for all those months. 6 months charged and didn't live there those 6 months. want money back. lot of money when I never had used service and still not living there. you had been told to turn off in may 2018 and it was never turned off. this is not right. so pay me back those six months. phone no. now 419 455 5868 moved from 300 n Decatur st union,ms 39365 last may now living at 849 n water st apt 106 tiffin,ohio 44883 send money back!!!!!!!! cora garvin
About 3 0r 4 times per month I get a charge on my cell phone for time that I have NOT used. I admit that I am a very low volume user (479-721-3059) My phone is a flip type. I do not text. I use this thing for emergency type communication. I am about to have it shut down as I am tired of getting charged for time that I do not use. We do not use our phones for any internet or other stuff. I called your 800 number and reached a person that sounded like they were from India and I could hardly understand her. She insisted that the charges were for text messages. I do not receive Text messages except from At&T, so if you are charging me for that then stop sending me your stupid messages. If I cannot get this fixed then I will stop using it. I went without my cell for a bit over 2 weeks and did not miss it at all. Ether this will stop happening or you will lose a customer that has been with you for over 14 years. I expect a reply from someone who lives in the USA and speaks so as I can understand them. Thank you. Perhaps you might have picked up on the fact of my total dissatisfaction with your billing practices. I am old and cranky. but people like me pay your wages, we are called customers. Without us AT&T will not be. Thank you for taking care of this, Grant C. Rowell
I called to have a jack installed for our AT&T internet and Direct TV on the other side of our living room so we can change around our TV. The person told me that they could do that and it would cost $49 plus some taxes and $5.00 for something, I don’t know what. They called it Use Tax Adjustment. Why do I have to pay for Use Tax. So the install was scheduled for the next day between 8 AM and Noon. An installer called at 11:10 AM and said that he would be filling in for the original guy but couldn’t make it until 1:30 or so. I called my husband and told him and he wasn’t happy so he called customer service but couldn’t understand the rep because they didn’t speak understandable English. Meanwhile I got a call back from the installer who said the the appointment that he was on got cancelled so he would be over in about a half an hour. He got here ant told my husband that he was from Direct TV so couldn’t do any with the internet cable and proceeded to drill a hole in the floor for the cable and not install a jack because that would cost more money. He left and that evening I called the Direct TV phone number to explain what happened and she told me that I had to talk to someone at AT&T and transferred me. Talked with a very nice lady who understood and wanted to reverse the charge and start all over but couldn’t do anything because she was from AT&T and the charge was from Direct TV. I needed to call Direct TV and explain to them. Ugh!!! Soooo, I called Direct TV and explained again and she told me that as far as they were concerned the job was completed so she couldn’t reverse the charge. I told her that it wasn’t done they way that I requested, but she could care less and pretty much told me “too bad so sad”, I hung up!!!
Att technician will not return my call. His number is 314 740 9896. I am going to change to another provider unless I get action! Dave Scrivner St. Louis mo
I have a home in Cleveland TN and was considering changing my service there to AT&T for television and internet. When I came to my cabin 50 miles away and turned on my TV which is provided by Dish, I saw where there was a blackout by AT&T. It seems like the general public gets hijacked by big companies like AT&T on a daily basis. Of course when you have the controls, I suppose that gives you the right, Needless to say, I will not be switching to AT&T after this. Some things are just wrong! It is a shame that greed always controls companies decisions. This is the polite way of telling you what jerks you are.
AT THE END OF 2017 I WAS CALLED AND TOLD IF I DID NOT LET AT&T INSTALL FIBER SERVICE TO MY BUSINESS (JOHNSON LASER WORKS @ 3406 HWY. 2 BONIFAY, FLORIDA) MY BILL WAS GOING TO GO WAY UP. I AGREED TO LET THEM INSTALL FIBER OPTIC SERVICE TO MY BUSINESS. IN MARCH 2018 THEY INSTALLED THE FIBER AND TERMINATED IT IN MY OFFICE, AND FIVE (5) MONTHS AGO I RECEIVED THE EQUIPMENT TO FINISH THE CONNECT TO MY EQUIPTMENT IN MY OFFICE. FIVE WEEKS AGO TOMORROW A TECHNICIAN CAME HERE AND AFTER ABOUT 2 HOURS SHE STATED SHE WOULD HAVE TO HAVE HELP INSTALLING THE EQUIPTMENT.
SHE SAID SHE WOULD RETURN AND HAVE SOMEONE TO HELP HER. SHE LEFT AND I HAVE NOT SEEN ANYONE SINCE THEN.
SIDNEY M. JOHNSON SR.
JOHNSON LASER WORKS
I called a month ago to get my mother's phone moved to her room at assisted living in newnan georgia. Her number is 770 area code. I was told that she would have to get a new number because that was a different area code. I told them that the phone 10 feet from her room was a 770 number. The very rude man just read me a phone number. I said what is this for and he said call it if you have a problem. He was very rude and short with info. I called the number and they said I couldn't keep the number and tried to sell me a cellphone. I told them to forget it. I did some checking on cellphones from my Verizon plan and was about to get one but decided to call AT&T again. The very nice and polite gentleman said no problem. My mother now has a phone with the same number she has had for over 60 years. If any supervisor had heard the conversation with the first man he would be looking for a job.I wish I had the second man's name. He was very nice. The first one needs to be fired.
Very disappointed Vendor "Enjoy Dallas" represented AT&T at State of Texas, promised me a great promotion deal if I switched carriers I would receive a $250.00 gift card that could be used to pay towards my balance on TMoible or anything I wish to buy with it, so I left Tmobile with the promise I would receive promotional item, only to find out by the Local AT&T store that promotion was only for bundle accounts, then to find out "Enjoy Dallas" they only deliver the phone to AT&T new customer on your behalf per rep at AT&T store, "Enjoy Dallas" falsified information, if I would have known I would nNOT have moved to AT&T and now I am stuck with an IPhone 8 from Tmobile. I would have waited to switch over, as AT&T is a much better carrier but again disappointed with the false information supplied. I have attached a copy of my receipt showing new purchase at State Fair of Texas that lists that companies phone number.
We continue to have limited phone service for the last 2 years. We had to contact corporate offices last year because of this same issue.
We live at
155 CampbuckTom road
Rockwood Tn 37854
We have had limited phone service for 2 weeks
And NO PHONE SEEVICE for the last 2 days.
Please check into this
On August 24th 2018 my wife and I derided to porches two new I phones and switch carriers from Verizon wireless to AT&T wireless since we already had AT&T Uvers and were told AT&T wireless had better service here in Florida. Well since the first day we have had the plan we have nothing but issues with drop calls inside and out side of our house that is located in Saint Johns Florida Zip Code 32259. I have spent hours of my time trying to resole the drop call issues by calling And talking to people that have I believe have tried to resole the issue. I have been to two different stores Best Buy and AT&T store and they admitted the service is bad in the location I live at. The AT&T store even new the area before I told him the Zip Code. What I cant understand is how is it that when I was offered the phone service at Costco no one advice me of bad service in that area. I would have stayed with Verizon instead of switching to AT&T. All of your dealers regardless of what store should inform the costumer of bad connection in areas they know the service will not work. In talking with your loyalty rep she told me their was nothing she could do for me since the phones need to be payed off to cancel my service. If you cant help me with the issue I should not have to pay for something I cant use. Please let me know how we can resolve this problem.
This compliant involves a att service truck in down town Mansfield Texas 76063. At 4:45pm on 10/22/18 I was walking in a designated cross walk with the proper arrows and was nearly hit by the service truck.
White Male drive with facial hair.
White Ford Pickup
I was half way across the street and clearly in the cross walk area with the proper arrows. Drive looked directly at me and did not even try to swerve or break. If I had not jumped sideways he would have run me over.
This could have been a deadly situation.
John C. Amodei
I have been trying to have my 95-year-old mother's landline transferred to an assisted living facility. I called a week in advance to request the service for Monday, Oct. 15th, then waited all that day for the phone to be connected, but absolutely NOTHING WAS DONE.
So, I called the next day and was told a new order had to be placed and that we would have to wait THREE MORE DAYS until Thursday, Oct. 18th. Once again, the day has come and gone, but NOTHING HAS BEEN DONE. The phone is not connected to my mother's new address, and I really have to wonder if a Transfer Order means anything at all.
This has caused enormous inconvenience to me and my elderly mother, who has not been able to move into her room as she cannot be left without access to a phone. If I could give AT&T negative stars I would do so. This is absolutely the worst experience I have ever had with a corporation--and it still isn't over...
Agents in the chats and on the phone are clueless! only one agent was able to track the package and told me that it was on the way. but after two weeks of no confirmation text saying they got the iPhone i think he was lying. besides, no other agent was able to actually track or give me any information about the trade in iphone lost in the mail.
I send the Iphone back on 9/24/18 I upgraded using the Next program like I do every year. and with the new phone i got the printed shipping label to send the old Iphone back. I lost the tracking number and At&T who printed /issued the label claims that they cant track the package without that number. I went to USPS and they told me that some other Currier Like Fedex usually pick up those packages so they can not help me either!
I do have the IMEI number 359405081036657 and the serial number G6VVLJ56JCL9 OFTHE IPHONE X that is currently "lost"
if At&t charges me for the Iphone I will call the police and report it stolen because If I end up paying for it i want it back. I will switch my 3 iphones to Verizon.
I will also report the IMEI on the IMEIproinfo.com as stolen.
I have gotten 3 phones in 2 months, same phone( iphoneX )and the 3rd phone is not doing what they said/promised me
it would do and they will not allow me to do my upgrade with a phone that works, I just do not think that it is fair that I have purchased a $1000 cell phone that I am unable to use it for what I bought it to do and At&t refuses to help me in any kind of way saying it is not their problem take the phone to Apple? it is not defective, it is not doing what they claimed it would do in the store, and if they would have told me that in the store then I would have chose a different upgrade option, I have been with AT&T for about 7 or more years and never had a problem until now I had to go through so many people and still got nothing solved and they were so rude and continued to read from what seemed like a script, even started a chat with a supervisor named Miguel in the loyalty department and he stopped chatting with me and left the session?? that was unacceptable to me there is no way a customer should be treated this way and I am a very, very, very unhappy customer!!! this is one of my 2 hour long chat sessions I had with Jason and Miguel below....... and the phone calls were no better! ridiculous!!!!!
Tammie Fuller <email@example.com>
To Fuller Tammie Today at 2:37 PM
Agent: Hi, I’m AT&T’s automated virtual assistant. How can I help you today?
Customer: Loyalty department
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >So I can assist you further, please select a product I can help you with: <ul ><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "95f50147-a846-4e03-933e-0ce40fafa4e8" href = "$~~$636753017018257024$~~$#" >Wireless</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "4048f4ea-71e9-462f-94b4-c89fca1cd3bb" href = "$~~$636753017018259840$~~$#" >AT&T Internet</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "5cd13887-1114-4adc-bcba-91c1cf11095d" href = "$~~$636753017018261760$~~$#" >U-verse TV</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "56a5031c-ed08-4e4c-8501-a8fc44b839b2" href = "$~~$636753017018263424$~~$#" >DIRECTV</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "a4cb3f43-cc0e-40e8-8f9d-7da21cf5caac" href = "$~~$636753017018265088$~~$#" >DSL</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "f2541f31-dcee-4f91-8016-7f2720788aba" href = "$~~$636753017018266624$~~$#" >AT&T Digital Phone</a></li></ul></span>
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >Got it. Please tell us your first name.</span>
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >Thank you. Please wait as you are assigned to the next available specialist for cancellation requests.</span>
Customer: If I return my phone and cancel with you guys could you tell me what I would owe please ? Thank yoi
Agent: Hi! My name is Jason. I'm happy to help! Please give me a moment to review your request.
Agent: Thank you for waiting Tammie. I hope you're having a great day. Just to make sure I got your concern correct, you want to know the amount to cancel your account, am I correct?
Customer: Yea please
Agent: I'm sorry to read that, however I can help you to provide that information
Customer: Thank you and do guys have a remorse program?
Agent: The buyers remorse program is able to be used under the first 14 days of purchase of the devices.
Customer: I’m on my 3rd iPhone X and it is not working like my 7plus did I’ve only had this one for 2 months can I get a different upgrade?
Customer: Not the iphoneX
Agent: Let me check your account first, could you please give me the account number and passcode, you can check it on MyATT.com/Overview
Customer: Yea I did that all day yesterday without any satisfaction but I’ll let you look over the account.. thank you
Agent: Thank you for your patience on this, in order to be able to cehck your account I need the account number and passcode
Agent: Thank you
Agent: the passcode can be checked on MyATT.com/Overview, let me know once you get it
Customer: Are you wanting me to look at it?
Agent: Yes Tammie, is the way I'm able to pull up your account in my system, with the account number.
Customer: I’m in my account
Agent: Perfect, as you're in your account, could you please check the account number there?
Agent: Appreciate that Tammie.
Agent: Thank you.
Agent: One moment please.
Agent: Thank you.
Agent: I'm going to send you a one time security pin code, may I have teh best phone number fro you to get it?
Agent: Can I have the pin?
Agent: Thank you.
Agent: One moment please.
Agent: Let me ask you a few questions to make sure I have the info to help with your request.
Agent: May I know what happened to the device that is not working?
Customer: It crashes my work apps and links
Agent: I see Tammie, and you contacted tech support yesterday to know the reason why device crashes the apps?
Customer: I’ve spoke with everyone in every department with no help no one seem to bothered with my problem at all...
Customer: I would just like to give the phone back and get away from this lease or get a phone that I’m happy with?
Agent: I see, it seems the line is covered under warranty until 8/2/2019. To be honest, I'll use the warranty as this is not a damaged made in your own, it seems is more like the device is not holding the usage of the apps.
Customer: I’m not sure but the phone has no damage at all I’ve had it less than 2 months
Customer: I would love to use the warranty or whatever I need to do to get it solved
Agent: In that case I highly recommend you to use the warranty as it seems a software damage, in that case I recommend you to call apple care. May I know if you tried to restore the device?
Customer: Yes I have hard and soft
Customer: Apple said that you guys would have to take the phone or buy it back or whatever and the. They will supply a new phone but they’re not going to pay for this phone do att and a new phone for me?
Agent: I see, in that case as this is a software damage I recommend you to contact apple care as the line is under warranty until 8/2/2019
Agent: Let me double check that, just to confirm, Apple told you ATT has to buy back the phone and they give you a new one?
Customer: How do I send you guys this phone ? That’s why I need the amount that I would have to pay because I am going to a different carrier as well?
Customer: Yea they did
Agent: As I shared with you the 14 days of purchase it can be returned, in this case Apple must do a replacement of the device for the same installments if you claim a replacement with apple care
Customer: I’m just going with someone else if you could please give me the amount to cancel this contract and send the phone back?
Agent: The amount to cancel the contract will be the remaining installments on the devices that is $2,323.30
Customer: The phone doesn’t cost that much? I only have 1 phone?
Agent: It seems you have one line reserved, the 0844 line
Customer: I was getting another line but I am not I will just do that with Verizon
Agent: One moment please.
Agent: May I know if you accept term and conditions of that line?
Customer: No I did not
Agent: In that case I recommend you to reject the terms and conditions, in that way the line and installments will be canceled for the reserved line. For the iPhone X will be $1,073.31
Customer: And when I return the device how much will I owe ?
Customer: Could you tell me how long I have been with att?
Agent: As are the remaining installments charged in your final bill, you don;t need to return the device. My system shared that the account is active since 2010
Agent: you don't*
Customer: I’m not paying for a phone that I can not use? I am returning it and just go with the other company?
Customer: Why would I have to pay for a phone I am returning to you?
Agent: As I shared with you the buyers remorse option works on the first 14 days. If you cancel the account you receive the remaining installments charged on your final bill and you can keep the device as you receive the charge for the remaining installments.
Customer: I understand that but within 2 months I’ve had to return 2 of the phones why would you guy not take this phone back due to it took me 1 months to get one that would even start working somewhat?? As being a loyal long customer?
Customer: I’ve never had so much trouble with getting a cell phone that worked before this is the 1st time and this is making me miserable!!
Agent: I'm just giving you the information of the processes, what you can do in that case is get the remaining installments charged and go to ATT store if they buy back the phone.
Customer: Regardless I’m not paying for a phone I’m unable to use?
Customer: So how do I go about returning the phone?
Customer: I will pay for early termination or whatever but not for a phone that I can not even use for what I bought it for?
Agent: Let me explain this better
Customer: I understand what your saying
Agent: You can return it if you want, however as you're paying the remaining installments of the phone to cancel the account. The phone will belong to you
Customer: I’m not paying for a phone that I can not use??
Agent: I mean, you can return it, however I'm not sure if they will send it back to you
Customer: Why would I pay for a phone that is no use to me?
Customer: So as me being a loyal customer you guys will not allow me to return this phone for a phone I could use?
Agent: Because is a legal commitment for the device, and the system will generate that charge, if you want as the device is not working, you can replace it with the warranty
Customer: I’ve had 5 lines at one!
Customer: Apple said that I had to return it you guys and then they would replace it?
Agent: I'm giving you the proper info regarding the process, the warranty is managed by the manufacturer
Customer: Can you see in the notes where I got the run around with this phone? I’ve had 3 that will not work and every one keeps sending me to someone else?
Customer: For 2 months!
Customer: Could I chat with a manager I understand the procedure but I can’t help that everybody is giving me the runs around with the phones!
Agent: I'm really sorry you went into this for a long time, however the ones that can replace the device under warranty is Apple Care.
Agent: One moment please.
Customer: Thank you
Agent: You're welcome. I'm discussing with my manager and as we manage the same tools and the same information, the option for you to get a replacement is with Apple Care
Customer: I understand that I am saying that everyone at the att Corp store assured me that this 3rd phone would work and it doesn’t do what they said it would do and I think I should get my upgrade option back to replace this phone
Customer: Because they said with no doubt hopefully this one would work!
Agent: As the line is advanced on installment's the system won't be able to apply a new upgrade on that, I completely understand your point, and makes sens you are frustrated as you thought it would work, to be honest, the best option for you is to contact Apple care and replacer it.
Customer: They told me I would have to contact you guys for an override on the upgrade option to replace it?
Customer: This is what I mean this is why it is past my 14 days!
Customer: So now I am stuck with a phone I have to pay for that I can not use it for what I bought it for?
Agent: I was working with my support team and they told me the same, it must to be applied for Apple Care, they replace the device having the same installments.
Customer: I have been to Apple 3 times they told me that you guys would have to take the phone back for me to upgrade?
Customer: So if I am stuck in the middle what do I do ?
Customer: I’m really frustrated at this point I just need someone to over ride my upgrade option so I can get a phone for what I need it for ... please
Customer: They did an override for me to get the second unworkable phone!
Customer: This shouldn’t have to be this hard!
Agent: I would love to do it Tammie, believe me I would love to do it from here, but the system doesn't allow me to override the installments as are advanced on the 3rd payment, I'm just giving you the information of the procedures to replace the device.
Customer: They did it on the second phone
Agent: May I know when did you get an override?
Customer: Which did not work either!
Agent: I understand.
Customer: On the second iphoneX I got all this witih 1 months and the still does not work
Agent: Let me check the notes again.
Customer: For what I need it for after they said it would!
Agent: Let me check the notes
Agent: One moment please.
Agent: Could you please give me the confirmation number of the override?
Customer: They did it the store I have no idea what it was???
Agent: From here I need all the confirmation of the processes, if you got that override at the store I recommend you to go to the store to get the process they did before
Customer: It was when we did the second phone because once again they sent me to apple and apple sent me back to the store!
Customer: They were on the phone with you guys?!
Customer: Why can you not see that information in the notes as well?
Customer: It’s only been 2 mo this?
Customer: 2 months!
Agent: Let me double check
Customer: Is there a manager available I really need to get this resolved ASAP and I’m sick of the run around?
Agent: As I shared with you, my manager will give you the same info as they manage the same tools
Customer: Ok well I need to chat with someone that will help me resolve my problem
Agent: One moment please.
Agent: I'm discussing whit manager about your concern.
Agent: My manager is working with other case, please bear in the chat
Agent: Thank you.
Agent: Please give me a few minutes while I look into this.
Agent: Thank you.
Customer: Do you know if too will be an all day event as well?
Agent: My manager is preparing the system to take your concern now, please bear with me.
Agent: Thank you.
Agent: Just to recap, you chatted to override the installments of the device that is not working, I've shared the options to replace the device with the warranty with Apple Care and the amount to pay off the phone to cancel the account, now my manager will take your concern.
Customer: Thank uou
Agent: Good afternoon. I'm Miguel manager on the floor. I can see you were transferred because you want to have the installments removed, due to is not working. Am I right?
Customer: Yea or my upgrade option back
Agent: Well, this case is a warranty. You have to go to Apple and change the device. Your equipment has a warranty covered by the manufacturer.
Customer: The phone is not defective the 1st phone was saying it was stolen or something that I received from a corporate store, the 2nd would not charge and now the 3rd one is not downloading my apps correctly or how I need them to, so I went or Apple because the Corp store said to and Apple said to bring it to you guys and now I’m getting the same from you guys? I don’t understand why can not send this phone back and get my upgrade option back because I’ve been with you guys for a long time and I’ve never had an issue like this concerning getting a working phone?
Customer: Now I have to pay for a phone that I’m unable to use?
Customer: That’s not right and it’s not my fault that I’ve gone through 3 phones and none of them were working properly and it’s only been 2 months with 2 phones!
Customer: 3 phones
Agent: No worries, we help customers. When you want to return a device you have 14 days Buyer's Remorse. If you are out of that period, the Apple warranty is going to cover.
Agent: In this case you will be cover by Apple. All Apple devices have warranty.
Customer: But they are sending me to you guys they will not upgrade or exchange my phone until you guys take this phone back!?
Customer: So now what am I to do to get a phone that works the way the store PROMISED would work?
Agent: Are you sure you went to Apple? They always help you with that. That's the Apple warranty.
Customer: Yes 3 tmea
Agent: Please go there, and talk to a manager. Your device is an Apple, it has warranty directly with Apple.
Customer: Are you guys serious?
Agent: Sure. And we work with serious device providers.
Agent: They have warranty.
Customer: Why can you guy not give me my upgrade option back and take the defective phones that I am getting from your store?
Agent: Because the have a manufacturer warranty. That's the way we work with our device providers.
Customer: I live 45 mins away from the Apple store and i have been the 3 times this is horrible and I don’t understand if I got the phone from you guys why can I not return it to you?
Customer: There is no problem with the device other than it not downloading the apps I need for work like the att store said they would??
Agent: The first 14 days, is the Buyer's Remorse period. After that you are covered with manufacturer warranty. Apple will cover the warranty.
Customer: So what about the 2nd phone? I returned it to the store and they gave me the 2rd one that is not working like they said it would?
Customer: 3 phones in 2 months , really?
Customer: This is ridiculous how I have been a loyal customer and unable for you guys to fix this problem!
Agent: I see your point. However, our devices are covered by the manufacturer warranty. That's the way to do it.
Customer: Ok that’s fine I don’t have time to continually go to the Apple store that is over 40 miles away from me?
Customer: All I need is a phone to do what I need it to do
Agent: I see your point. However your device has Apple warranty. That's the way to do it.
Customer: Ok but I’ve been there for them to tell me that you guys ha e to take the phone back because it’s still in working condition!??
Customer: I’m still stuck in the middle when I know you guys can do the upgrade over ride like on the 2nd device o had that was defective
Agent: We only take devices back on the 14 days Buyer's Remorse period. After that the manufacturer warranty will apply. Your device is Apple, it has Apple warranty.
Customer: So why is so that you guys promised me this one would work and that is not happened yet
Customer: I understand that but this is Phone #3
Customer: No 1 or even 2
Customer: 3 in 2 months! I could’ve kept my old phone and been fine but I was talked into an upgrade/ cordless charger and a faceplate!!
Agent: We promise our devices work, if they have some issue, it will be covered by the 14 day Buyer's Remorse period. After that period it will be covered by the manufacturer warranty. Your device is Apple, it is covered by the Apple warranty.
Customer: Ok got that part but what am I to do when they say they can’t do anything about a promise that was made by att that the phone would work the way I needed it to and it doesn’t?
Customer: The second phone was after 14 days??
Agent: If your device has any issue; they will cover that.
Customer: This is all to much! I just need you guys to tell me how to return. The phone because I’m not paying a phone I can’t use and how to get out of this contract with you guys so maybe I can get help with people who car and are loyal to loyal customers
Customer: The devise is not defective it is not allowing the apps to download!
Customer: The ones I need to work like the store said they would!
Agent: You can only return the device in the Buyer's Remorse period 14 days. Now it is about warranty, it will be covered by Apple.
Customer: I did that!
Customer: And the only reason it has been this long is because att and Apple are sending back forth!
Agent: Actually. You can return the device only in the 14 day's buyer's remorse period.
Agent: With us you can return the equipment in the Buyer's Remorse period.
Agent: After that it will be manufacturer warranty.
Customer: So should have 28 day emotes period between the 3 phones or morw
Agent: It is only 14 days.
Customer: Per phone!
Agent: Per the first one.
Customer: It’s not my fault that I am getting the phone from the store!
Customer: Corp store!
Agent: After that will be manufacturer warranty.
Agent: All our phones have manufacturer warranty.
Customer: Well if you the manger I need for you to fix this issue or get me to someone who can
Customer: Thank you
Agent: Only Apple can.
Customer: Well Apple said to return to you guys been there did that I’m not dealing with this any longer
Agent: You can only return it in the 14 days Buyer's Remorse period.
Agent: Now is Apple warranty.
Customer: Please get me to someone who can help me solve this issue it has been 2 months and I am not able to pay for a phone that is useless to me I should get what I pay foe’n
Agent: It will be Apple.
Customer: Ok let please speak with someone who can help me within att
Agent: Only Apple can.
Customer: No way I should have to have had 3 phone and non of them work no way’n
Customer: No I received the phone from att so I need to speak with someone there!
Customer: As per Apple!
Agent: I'm sorry for reading that. However it is manufacturer warranty. You have to talk to Apple.
Customer: Ok I need to speak with someone over you if you don’t mind
Customer: Thank you
Customer: There is no way anyone paying for a $1000 Phone and it doesn’t work like att said it would..
Customer: But you still try and make me take the phone!
Agent: I'm the manager on the floor. I'm the one to take this chats. There is no way to transfer this chat.
Customer: Please let me speak with someone who can help me
Agent: Only Apple can help you.
Customer: I know there is someone over you and I would like to speak with them
Customer: Thank you
Agent: I'm the manager to take this chats.
Customer: I need to get this fixed and I’m not going to be going back and forth I’ve did it for 1 months
Customer: Ok who do you report to’
Customer: I would like to speak with rhem
Agent: I'm sorry. It has to be done by Apple.
Customer: Well Apple said you guys
Agent: This is manufacturers warranty.
Customer: Not if the phone is not defective it’s an att issue because you guys said that the phone would do what I needed it to
Customer: And continue to give me same phone that doesn’t work like you said it wouls
Agent: I would love to tell you we can cover that warranty. However it is Apple the one to cover the warranty.
Customer: The devise is not defective as per Apple you guy sold me a dream that does not work like you said it would!
Customer: This is not a simple issue of a couple of hundred bucks we talking $1000 for a phone that doesn’t do what you promised me it would do!
Customer: Please let me speak with someone that can help me
Customer: I need to get this taken care of before 3 or 4 months come and it will definitely be too late
Agent: Then, if the device have no issues, why Apple gave you instructions about having installments remove by At&t? And have it returned? So your telling me, the device is in perfect conditions. Aren't you?
Customer: Yea the devise works it is not downloading my application that I need for work like my other iPhone did!! Apple said that you guys sold me a phone 3 times that you knew wouldn’t do that!! Not not the 10’
Customer: But you still sold it to me 3 ties!
Customer: Not 1 or 2 but 3 times!!
Customer: So how is that not you guys problem!????
Customer: Why is it so hard to take the phone back and replace it with something that will!!!!!!
Customer: Would you like if this were you with this problem for 2 months!
Customer: I’ve never had an issue like this with att!! Until NOW!
Agent: In this case, since the device is working properly; it is about the sales accessory. We take that escalation directly at the At&t store. With the store manager.
Customer: Paying for a phone is no problem I have been doing it for almost 10 years with out a problem
Customer: I don’t care I need the problem dealt with or I need to send the phone back and go somewhere else because I don’t want to pay for something I can not use?
I have been attempting to cancel my DIRECTV service for many weeks. I have been promised a call back from a manager that never happened. I was promised emails and instructions to return equipment three times, that never happened. I finally found out I had an option to return equipment to a UPS store and when we got there they didn’t have our equipment listed so here I am on hold with your offices. I am being pushed around from departments because you can’t locate the equipment I clearly have. Meanwhile, because I moved you are charging me a disconnect fee – despite all the hassles and broken promises you fail to keep.
I expect more from companies in delivery of service and I am sorely disappointed in AT&T and DIRECTV. This is not what I expect from a company. At this time we have been customers of yours about two years, however, prior to that we were DIRECTV customers for about 18 years. I would proudly say I had DIRECTV. But no more.
The essence of good service to me is communication and promise keeping. Neither of which you provided. You failed on every bit of this. At this time, I still have equipment I can’t return, because you show we don’t have those pieces. I am the first person to write a note for good service. I should also be sure to share when things god badly. Feedback is a gift. You’re welcome.
PS I am still on the phone, after 35 minutes. I still have no shipping labels and you have still broken promises. Funny, you somehow got me a bill – which I deserve to be waived – yet you cannot send one simple shipping label timely or appropriately.
Purchased a home in Jonas Ridge NC (6266 Sunny Dr, Jonas Ridge, NC 28657 that had existing AT&T DSL service as does the entire neighborhood since they are the only service supplier for internet and phone. There is no cell coverage in the area due to lack of towers and shape of the mountains. I have contacted customer service multiple times and gotten varied responses but primarily there is no service at the location. Now how can that be when the prior owner had service and my neighbors have AT&T services. Neighbors have called and are told there is no plan to discontinue coverage. We have been made aware from others that once a customer cancels coverage for such as a house sale service is denied to the purchaser. So basically they are shutting down service one at a time. Since AT&T is the "only" provider this is inconceivable and highly unethical. We have no access to 911 services so this is putting people in potential life and death situations. Fire and EMS is no good if you can't contact them. It appears that the refusal to supply at least a basic line style phone is a FCC violation and a huge public relations issue for AT&T. I have contacted the local board of commissioners for Burke County and state Senator Blackwell and none of them were aware of this issue and are highly concerned. Mr. Blackwells office has contacted the AT&T lobbyist and they said they were unaware of this situation also. I just can't believe AT&T would do this to a community that has no other viable options for at least basic phone service to reach 911 services. My wife is kidney transplant patient and I have 3 hear stents. This is not a laughing matter as one of the costumer services reps thought and actually laughed at me. I hope hope AT&T will reconsider their stance on this life threatening issue.
My husband was deceived into buying a Buy-1-get-1-Free iPhone deal from a customer rep with At&T over the phone. The representative did not inform him that he would need to buy an extra phone line for the deal. My husband asked if this deal would work for his current line (to replace his iPhone) and for his wife's line (to replace her old phone with). The sale's lady said it would work and failed to say she made a sale by adding an extra phone line onto my husband's account. When the phones arrived via mail, he took them to an AT&T store to activate them. That is where he was told that an extra phone line was being charged to my husband's account (In other words...you pay for an extra phone line you don't need).
To add injury to insult, the At&T store manager refused to send the phones back to where they came from. The store manager said that the phones need to be sent back via mail.
So my husband has been on the phone for six days now being tossed around from department to department to At&T customer reps. Each time he calls, he explains the issue all over again, then the At&T customer rep admits he/she can't help or he's reached the wrong dept., and connects him to another phone number.
All he wants is to send these phones back before it's too late and he is charged for another phone line he never asked for. And he is left without a new working phone. He said he is getting ready to leave AT&T for another phone provider. We have used At&T for many years but customer service is equivalent to dealing with government agencies: untrained and clueless and uncaring. If one is lucky you find one smart rep out of a bunch.
Customer service is HORRIBLE AND COMPLETE WASTE OF TIME.. Get people who not only can speak, but understand ENGLISH! Was on the phone 1st time 38 mins..nothing resolved, second time 27 mins. All I'm trying to do is FIND OUT TRACKING OF RECIVIER BEING SHIPPED..sounds pretty simply, IT WAS ANYTHING BUT NEVER DID GET AN ANSWER!!. READY TO CANCEL AND GO WITH DIFFERENT company..dish, xfinty..we have had direct tv since 2002 and pay 163.00 a month and you can't even track down a reciever,.!!!!
Att cheated me out of 60.90 for taxes paid on an upgrade phone I never received.and the free phone I never received.the phones were sent to Arizona instead of aekansas.becayse your staff doesn't know it's abbrevatiobs.i have talked to 13 or 14 people nobody has resolved this.the worst experience of my life.the last person jose wanted my bank acct. Number and ss number.501 424 9091
Could you please add a zero star? ATT has ruined my credit because they cannot get their billing right!! All because I have a dsl account
for internet and direct tv. They aren't happy that I don't have U-verse, so they can't get my account right. This is the worst company I have
ever dealt with!
I came with att june 2nd and still have not received my Verizon buyout of 907.00 I had to pay this on my own
Unfortunately my development in SE Georgia has 2 internet options: AT&T DSL or Satellite both of which are awful. However, when I moved here in April 2018, I chose to go with AT&T DSL. Well, that may have been a mistake. Let's go right to the chase. I have to reset my modem at least once a day to keep connected. It is not uncommon to be working on an email or browsing or ordering something, etc to see the famous "Internet not connected" note flash on my screen. OK, then you go to the modem and unplug the power for 10 seconds and plug it back in....go back to the computer or whatever you are using and wait for it to connect which it pretty much always does.
I have checked out the line on your website....i have had your phone reps check out the line....i have had numerous service calls check out the line. All say it is ok. on the last service call the tech was here for quite a while....did what i thought was a good job of checking everything and then he replaced the modem. he said that he found nothing wrong. was not 2 hrs later, it went down again.
could it possibly be the Hub?? and the Fred Flintstone era DSL equipment you are probably using??? let me be clear that I am not complaining about any service techs....they all have been friendly and what i would say is thorough...
Look, first off I am paying for a service i do not want (DSL) but being the only option i am locked in to you guys. so what will it take to fix my problem?? If you do not or cannot fix this then I want a discounted rate for this service. simply i am not getting what i am paying for. if it continues like it is now, then i am asking for a 50% discount on my plan.
Finally, what will it take to have you provide a better system in my development?? U-verse?? i am told that this capability is a mere 1/2 mile up the road in another development. as soon as a new isp comes in here, i can almost guarantee that you will lose every customer you have in here.
155 Saddle Brooke Trace
Brunswick, GA 31525
I have contacted AT &T repeatedly about my cell service at my house , I’ve done everything they suggested and all they do is tell me to buy a $1000.00 phone. Worthless criminal and I cant wait to post all this on my personal page and my city council page, your days of stealing from our community are done
I will get straight to the point: Account number 288143197; Karen Glass date for installation of Direct TV and Phone September 14th. Jason the installer phone 858-230-5496 was shown the wiring and cable panel of the house by me Walter Glass. Jason states he could not install because Cox the current provider for cable, phone and internet had to identify the data line or internet. Jason stated to call them then call him when Cox had completed the service. What he said made sense at the time. Jason called his supervisor Brandon, spelling uncertain, 858-705-4383 to inform.
Cox tech, Richard, at home September 18th. Shown same cable panel he stated that the Cox line was already tagged for identification and stated the installer could have completed the installation without Cox service to identify the data line. I called Jason left text he responded and communicated with Tech Richard, problem solved.
Jason had told me to call him or his supervisor Brandon and another appointment would be set for installation. I called Brandon same day as Cox appointment, but no response sent several texts no response, called 800-288-2020 per Brandon voice mail and set another install date for September 19th, on that date no show. At approximately 2:30 pm arrived at AT&T store located at 3030 Plaza Bonita Rd. Suite 1470 National City Ca. 91950 irate and upset.
There is so much wrong with this transaction: There is no accountability and a gap in the lines of communication between sales, installation and customer service. This gap allows dropped installation issues and customer service errors to go unresolved. The difficulty of knowing which department is responsible for compliance is a mystery to this writer. Anonymity gives confidence that no one person is responsible.
If increasing customer base is not important then perhaps choosing AT&T was an error. The installation phrase of the sales agreement or contract is crucial for legal performance of the contract. AT&T has not performed. Is there a reasonable explanation that convinces me that this situation is a rare occurrence or an indicator of deeper systemic problems?
The store manager Flor Hernandez 619-267-4964, while back tracking the customer order discovered that the appointment was never set for September 19th and that there were two installation orders one for Direct TV and phone the other for TV only. Flor scheduled install for this morning 8 to 12 September 20th. Flor took command of a problematic situation created by company promotion, mishandled by installation and customer service that suddenly dropped upon her for resolution. Flor took the time to make the necessary inquiries up to her managerial authoritative limit for immediacy. I asked her how can I know the install will happen, she responded you have to take my word, trust me. Flor personalized her integrity with me and frankly saved the sale.
UPPER MANAGEMENT HAS TO BE AWARE & APPROVING OF THE COMPLEX SERVICE YOUR PAYING CUSTOMERS ARE NOT RECIEVING ! 4 HOURS TO RESTORE SERVICE AFTER A PHONE CALL TO UPGRADE INTERNET SERVICE. ACCT. # 147699888 CHRISTOPHER YOUNG & IGNATIUS (NAT) CAZAUX. FIRST CALL on 9/7/18 AT 4P.M . UPGRADED INTERNET SERVICE . THEN OUR ATT BUNDLED SERVICE WAS TURNED OFF . 4 HOURS LATER AND 3 PHONE CALLS LATER . SPEAKING TO JULIO IN FLORIDA INITIALY, THEN YOUR EMPLOYEE "VIOLET" ( A USELESS & COMBATIVE REPRESENTATIVE), TO TECHNICAL REPRESENTATIVES AND SALES PERSONAL. ALL TO RETURN TURNED OFF SERVICE TO MY BUNDLED ATT HOME. LOWEST QUALITY OF CUSTOMER SERVICE ! A "SIMPLE TURN OF A SWITCH " FROM JULIO IN FLORIDA !!! TO BEING TOLD THE TURNED OFF SERVICE WOULD TAKE 2 DAYS OF "NO SERVICE" BEFORE SERVICE COULD BE RESTORED . I HAVE A DISABLED PERSON IN-HOME & 1 OF 2 CHILD ON INSULIN ! THIS DRAMA CAUSED BY ATT DURING THE DINNER HOURS . 4 HOURS LATER AND REPEATED PNONE CALLS FROM ONE REPRESENTATIVE TO ANOTHER DEPARTMENT REP . = HORRIBLE CUSTOMER SERVICE. TO LOW TO SCORE EVEN ONE STAR. UPPER MANAGEMENT IS DEFINITELY AWARE OF SUCH ABUSE ! A COPY OF THIS LETTER WILL BE SENT TO FCC & MY U.S.SENATOR'S OFFICE.
LIARS, LIARS, LIARS !!!!!!!!!!!!!!!!!!!!!!!!!!! REFERB PHONES,NOT NEW, YOU PAY FOR UNLIMITED BUT IT'S NOT UNLIMITED
Treated poorly while attempting to get answers to billing questions. Questions not answered. Told no one can be can be contacted in the “chat” supervisor level.
Customer service number 800-288-2020 is a joke, takes forever to get connected and when you get someone it's always someone overseas which means you play hell trying to understand them. They say they can help you but they can't, not even close. So you waste more time listening to their bullshit on how to fix your problem. Finally I got mad and the idiot gave up and scheduled a tech to come to my house. The tech called me to tell me he was on his way and he actually figured the problem out before he got here, so when he comes in it takes him 1 min. and sure enough he was right. Bring these jobs back to the USA and quit pissing off your customers. If you people who hold executive positions had to go through this circus of errors you'd sure as hell jump into action and correct things. ALSO, GET THAT BEIN SPORTS STATION BACK ON AND STOP THE BULLSHIT I'M MISSING LA LIGA GAMES AND I'M LOOKING TO DROP YOU NUTS
Customer service is a joke. Trying to pay bill on the phone is a nightmare. Last month I tried for 2 hours then drove to the at&t store to wait in line for another hour. I dropped at&t years ago for same problem. Went to Straight Talk with absolutely no problems. Last month I was on numerous attempts to one phone number after another on hold for 2 hours!! Drove to the at&t store and stood in line for another hour!! just to pay my bill. Today I have been sent from one number to another trying to pay my bill. So far it has been an hour trying to pay my bill. Still getting shuffled from person to person and told to call one number after another. they even want to charge $5 to pay my bill. Please don't use at&t!!!
I have been a customer for over 13 years and lately the customer service has been horrible. This company no longer have any type of loyalty for their customers. I can't pay today, and I know it can be done but they are refusing. I will be leaving ATT today.
I had At&t internet & tv bundle for a month and the service and help has been terrible! The internet speed is not consistent and the tv channels come in and out! I have made numerous appointments and some how they get screwed up! At&t does not deserve a payment for this poor service and I want to be compensated or let out of this mass and my money returned if your product does not function as advertise! I will be contacting the better business bureau and the Illinois states attorney's office consumer section regarding this matter. The wires has not been buried properly and the dish is still not on a pole! I have been told several time that a supervisor was going to call and I am still waiting weeks later! My account #: 286913318.
After spending 4+ hours calling AT&T and my bank over a charge back of $160, I called in again on 8/30/18 at 3:10 ET to try and locate the source of the problem. I got on the phone with Rodrigo Godoy #RG5947 out of the Salt Lake City call center. Mr. Godoy was beyond reprehensible in how he handled my request. He engaged me like I was clueless and stupid. I told him the reason for my call. He asked "what bill period is it for". I responded with not being sure which statement the charge back was applied to. I've been told by at least 5 different employees something completely different every time I've called in the past week and a half. I expressed my frustration. He responded very inappropriately with "well you don't even know what bill its applied to, what do you want me to do?" I said 'excuse me". He repeated himself. I said "I'm not sure, this is all confusing, that's why I'm calling. Look it up". After he was continually rude I asked to speak to his manager. He wouldn't transfer me. He just kept telling me no. I asked for his name. He said that he already gave me that info. I asked for his employee number and he pretended not to have one. I told him I hope these calls are recorded because I can and will complain. He said 'I hope you do." This person does not belong in any of your call centers. The customer service department is a nightmare to contact in the 1st place. Mr. Godoy provided absolutely 100% 0 assistance in what I needed solved. This remind you is after I've spent 4+ hours on the phone with your company trying to resolve my issue. I know no one's perfect, but the complete lack of effort and the total disrespect I felt from Rodrigo is inexcusable. I pay your company too much money every month to be treated like that. I hope this matter is resolved appropriately. I've never made a formal complaint in my life. I usually just move on with my day. This guy is the worst rep I've ever talked to at any call center. EVER.
Here is an interesting story, our cable failed so we called and was told they would send us a new box in two days, never came, call a second time was on hold for several minutes, the person on the phone sounded quite surprised we did not get it. Ordered another one, said it would be here in two days, guess what ? never showed , called a third time , finally found somebody who was honest and said they don't even have any in stock , but we will put you on the top of the list.
So here we are waiting for something to happen. We have been with ATT since 1996, But i am seriously entertaining looking for a new provider.
one can only take so much.
I have disabled data on my lines(3).But I have been charged roaming fee for an amount of $1620.I contacted chat service before going on vacation and in the mid of the vacation too to disable my roaming.
I switched off data in my phones too.It was not my fault.I need help in this regard. I contacted Social Media Service and they said that they will add international pass and will reduce the amount. But called again and said that the request has not been approved. Please help me.My ph number is2012334795.
I PAID MY MONEY FOR MY INTERNET TO BE RESTORED I STAYED AT HOME TWO DAYS WAITING ON A TEC AND NO ONE HAS BEEN TO MY HOUSE. HORRIBLE SERVICE
This started on Monday, we were looking to trade in one of our phones the one that ends in 9611, we went to Sams club saturday which offered some perks to get a phone or trade in, so we signed up. I looked on ATT sight which said how much we had to pay I called the rep was going to process it, but said we had to do it at an att store, which I said we do not want to deal with an att store we had a couple rude reps and chose to go elsewhere he said then cant to do, end of conversaiton. Called and spoke to someone else said no trade in allowed had to pay full amount, so end of that conversation. Next day called was speaking with a rep explained everything and she disconnected the call. called again, spoke with someone she said ok told me how much we had to pay for trade in, processed everything was sending us a label to send the phone back went back to sams club everything was fine until the final process and we were flagged that we had to pay the remainder of the phone, which we were only doing the trade in so we could not do it ( lost out on a Sam Club credit of $350.00). I then called att again and the rep said oh you cant do a trade in until the phone is returned and back in our warehouse, which that was a new one. Then I looked up my account and I had a balance due, which after 3 calls this morning I finally got a rep that fixed my account. I am very disappointed with ATT your very poor customer service that we have received. I have been a customer for many many years and am so disappointed with ATT and there poor training of there reps this has been nothing but a headache I had asked to speak to a superv. or have a call back and never received a call back. I am a very unsatisfied customer.
Signed up the for next program in the middle of the month with when updating my phone. I was offered the u-verse phone option at that time so I signed up for that too. I had a combined billing that was due at the end of the month. AT&T did the split around the 20th. I then received a bill from ATT cellular (same billing dates) and a separate bill to pay u-verse internet and phone which I did two weeks before they were due. The following month I get a collection letter from the combined services that state I did not pay my bill. After 2-1/2 hours and getting hung up on several times and calling back I found out they were closed. I called back the next day they told me a claim will be filed and someone would call me.
After two weeks no call, I called them said it was still in process and I would get a letter by the end of the month with the resolution. I never received a call or letter I just figured it was taken care of. Another month goes by and now I am getting calls from a third party collection agency on this bill. Called AT&T back and they cannot find any records of my combined account and have no idea who to send me to. After being transferred 10 times and 45 minutes later no resolution. I got hung up on again!!! Next step will be finding an attorney.
Grossly over billed for services. Was on phone with 3 customer service reps for over two hours, only to be told be all 3 of them that their phones and Internet were not working!!! And this is their business! One rep was located in Montego Bay, one sounded Chinese, the other sounded Indian. All said they were having too many technical issues to resolve my problem!
My experiences with AT&T products is fine. i am mad that your people have sprayed expensive plants with orange paint in North Raleigh. I am not buying fiber optic use and have told you so. My computer is with Time Warner and will stay that way. You do not have the right to tear up my yard by digging. It is too hard to grow a yrad here, and I have rare and expensive plants, too.
The least you can do is contact me. If you are digging, You need to let me know so that I can remove the plants and take them to my greenhouse and replant them at a later date. I am thoroughly disgusted. As far as I am concerned, this is vandalism.
First of all, I deal with your AT&T customer service every month. It seems as though your department lacks accountability. Every month my bills are messed up. But recently, I got an email telling me my bill was due- this was in April of $128.15. I made the payment right away. To be exact, my bank paid it on 5/5/2015.
I have been getting threatening emails from AT&T saying my bill is past due, and my services will be discontinued. I spoke to a supervisor yesterday, she informed me this is a past due bill, I said my bill has been paid as soon as I receive them, I explained to her I don't know about any pass due bill. I made the payment yesterday which was a holiday, and you should receive it very soon. I spoke to Emerly Carlson this morning, she was very nasty, telling me if they don't receive the money soon my service will be cancelled.
I can't believe I've been with AT&T for years and now I am treated like a dog. What can be done to fix this issue? I am seriously thinking about going with another company! I also mentioned to your supervisor and Emerly this morning, if I never got a pass due bill, how am I suppose to know there is a past due balance?!?! I am so upset that I don't know if I'll use AT&T ever again!
My husband has terminal Brain cancer and we live on a very limited budget. I was with a different carrier and wanted to find a better cheaper plan! I called AT&T and spoke with a present at seven she assured me that she could get me a better plan for less money she also told me that they were having a promo and I would you see the hundred dollar credit for each phone. That there would be a one time fee of 40$ to connect my phone lines but that it would be dropped because I was getting the 200$ credit for the two phones. And my monthly bill would only be 105$ (30$ cheaper than I was paying at the other carrier) I thought wow great deal! Then I got my bill and it was 250$ nothing was credited as a matter of a fact they couldn't even find a promo and if there was one it wouldn't be added to my account for 10 weeks! That's not what i was told in the beginning but since I couldn't even find a promo and her notes I wouldn't be credited that anyway! On top of that my bill monthly would be 125$! I asked to speak to a supervisor but have yet to be able to! I feel very taken advantage of. I came to this company expecting better service. And I've only been disappointed lied to and handed a large bill that I can NOT afford to pay!
I received a notice about our business account - service contract expiring soon and to call discuss options. I called the 800 number for AT&T specified twice. Each time I was on hold for over an hour. There was no way to get to a live person, no option to have your call returned and not lose your place in line. I tried in the morning, noon, and late afternoon. On hold for 3 hours that one day. Worst customer service ever. If you want to change my contract, give me a way to get a hold of you and not wait for 3 hours.
Went to AT&T store. I wanted to combine phone accounts between my husband and myself. Bought a new phone $1,000, plus ordered Direct TV and obtained a security system. I was told combining the phones with Direct TV would save me money.
They told me the plan would be for 2 years which would include NFL package for 2 years. I was notified in mail NFL package would be for 1 year. And the direct TV with all the hidden cost will cost me more than I was paying for cable. was not told they had to run big wires across house nor a big dish on top of house. drilling in house for security was a mess. left dust from drilling everywhere. Didn't tell you system issues.
I went to ATT over 2 weeks ago my account still is not right on the billing side however, it is closer after they told me I would still have to pay for 2 separate accounts for 2 months and I had a melt down. so I was mislead in multiple directions and after being a customer for many years I was greatly disappointed. Now I know for sure when this contract is up I will switch my plans to another company, bc I don't like being mislead.
We have AT&T u-verse, Internet and direct TV. When this months' bill was received it is almost $50 more than last month's. When establishing the account, we were told the bill would be the same for 2 years. When calling customer service, I was told there was a change in the billing date, and that was the reason for the increase. My complaint is that we are senior citizens living on a fixed income. A sudden $50 increase in a monthly payment impacts us. We do it have extra money. Why were we not previously informed? I was told in my conversation with customer service that we could get a discount for being AARP members and a discount for my husband being a veteran. You web sites appear to have discounts for cell phone users only. Please advise how to get these discounts.
3/17/2016 - No phone service(landline) no internet as well. 1st appointment 3/18/16 had to cancel toward the end of the promised time as I had to leave the house. Rescheduled for 3/18/16 PM and services reestablished by 9:30PM. 3/21/16 - rental unit in same house without any service; AT&T provided them with services the same evening. However, I again had no more phone or internet services(3/21/16). Another AT&T appointment 3/22/16 (now the 4th one) made and was informed that service man the evening before had given my line to rental unit and just cut me out and left me without services. Not only that the service man on 3/21/16 refused to reestablish my line as he did not have a "ticket".
Knowing very well that he had just given my line to his customer and that I was left without services. What kind of way is this to treat a customer? Unacceptable. It took 4 appointments and a lot of waiting time to have my services reinstalled. To reimburse me for all this inconvenience and unprofessional way of handling this matter I would appreciate if you would wave my service charges for one month. Thanking you in advance.
I just got a new phone, the one plus two, and the mobile data wasn't working. So I went to the att store to resolve this issue. I went to the att store in downtown San Leandro and was helped by Berlin. He did not inform me of why the data wasn't working nor did he tell me that he needed to install a new sim. He takes my phone and disappears for awhile and when he came back, there was a scratch on my brand new phone. I brought that to his attention and he simply denied that he did it. After expressing my discontent with what happened, he brought his manager, Taira, over. All she managed to do was tell me that they take no responsibility and that they could not do anything about it. She told me that it is not a phone they carry so they can't reimburse me in any way.
At this time, my data was still not working and they told me that they were not trained to fix the data situation and Taira then left. I asked Berlin for both their names and he decided to bring over his other manager Evan. Evan simply did not listen to what I had to say and instead got angry at me for being upset about a scratch on my brand new phone caused by his employee. He continued to say that sometimes sim cards need to be installed and sometimes the phones have to be laid on its screen, so if a scratch occurs, it's part of the job and not their fault. Luckily my phone had a screen protector on it and the screen was not damaged, however, I'm still disappointed and outraged at the fact that they believe it's ok to damage a customer's phone while servicing it. This is not acceptable.
I switched to ATT from Verizon because I did not have service at my home from Verizon. The ATT representative said with ATT I would have wireless service at my home. I recorded this conversation and in reality I do not have service. The only reason I switched is because ATT told me I would. I have called Customer service and they said there is a device I can buy to give me service. The ATT store personal were I live said they should give that to me. Why should I buy this device when ATT said I have service and do not. Yes I can afford the device, but it is the principle of the thing. Give me the service I signed up for and you said I would have. I have been a satisfied U verse customer but am not satisfied with ATT not doing right by what is told me. I appreciate your consideration in this matter.
We moved from our location in Prestonsburg, KY to Betsy Layne, KY. AT&T does not service this area. We would have kept AT&T if possible. We had to go with a different carrier and had our phone number ported to new number. I paid what I thought was our last phone bill and then began getting calls from a collection agency. When I filed an appeal with AT&T, they did a credit for part of the balance. That left a total of $495. We were still unhappy, feeling we should not be charged a early termination fee.
I tried the appeal again and got a reply that it had already been filed and turn down. When one of our other businesses came due to renew, we gave a stipulation that before renewal this $495.00 needed to be taken off. Just got a call that they are still unwilling to do so. So, AT&T will be losing our other business, Highland Theatre Corp and several restaurant business owned by the same owner. We have businesses in Prestonsburg, Pikeville, Martin and Paintsville, KY. of which all have AT&T phone service, but be assured with those contract come up for renewal we will NOT renew with AT&T. Our biggest account to be cancelled.
I have changed my account three times in the last mo and each time a day later my account goes back to the original order. I am trying to get my payment down. I am a senior citizen. When I SPOKE with a supervisor on Saturday, they stated someone in my home was changing the account bank. No one is changing anything!! His attitude with horrible on Sat... accusing me of changing it back..AT&T is the worse company I have ever done business with. This is just one incident the payment issues is another huge issue....taking the bill out two weeks early and on. I AM NOT HAPPY AT ALL.
Around mid-November, 2014, Deviney Construction Co. (an AT&T subcontractor) did some underground cable work in front of my house located in Fayette, MS. They made deep tire tracks, displace the sod and left a sizeable hole in the front yard. While the area in question is a part of the City's right-a-way, it is maintained by me as the homeowner. I asked the Deviney crew if they were going to restore the lawn and they agreed they would. On an earlier work project they had re-sodded and returned the lawn to its original condition. This time that was not done.
To date, I have repeatedly contacted AT&T regarding this issue. Ms. Mylissa Nevels of your Brookhaven office has sent Chris Nelson and Derrick Manuel to the site to investigate and take pictures. The matter is well documented, but no corrective action has been taken. I am a loyal AT&T customer, and I feel less than valued. Curb appeal is of value to me. Please address my concern immediately. I have informed the Mayor of my dilemma. I look forward to your response.
I just had the worst customer service experience of my life. AT&T has the worst automated phone system I've ever used. I want a call back from a customer service manager ASAP. We are a new commercial customer. We have had nothing but problems, from before we were even open. Because of a clerical error, our bill was mailed to the wrong address. Consequently, we missed a payment. Our service was interrupted. We discovered this at 10:00 AM. We made a payment quickly. It is 3:20 PM and our service is still not back up.
In the computer age we live in it should take a couple of computer key strokes to get us back up and running. Any delays in the process are, I'm sure, built in by at and t to punish customers who don't pay on time. What about the customer who has a problem because of an error on your part. Your collections department is horrible and I'm beginning to think AT&T is horrible. I think I'll be making that opinion public, in every way I can from now on. I spoke to a manager named J Moore in collections this morning, and she was especially unhelpful. I tried your automated repair line, and it keeps hanging up on me. Terrible service, just terrible. I expect a return call from somebody with some authority ASAP.
This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer.
Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.
A representative came to my house to sell me ATT Uverse. I reluctantly took the service and have had nothing but problems since. First my bill was more than I expected. Then a piece of equipent went bad. I was told that I would have to send it back within certain time. I had to drive 35 minutes to turn in equipment to the closest UPS store.
When I got there, they would not take it because they had no pick up order. Really? Then I had my service cut off because my bill was sent through email along with a million other ATT emails daily which I automatically deleted not realizing a bill was included. When I called to get this mess straightened out I was charge a huge reconnection fee. They would only take the charges off if I agreed to let them automatically draft my bank account. I had enough. I canceled service and was charge an early cancelation fee.
I refused to take equipment back since it was a 35 minute drive and was sent a prepaid UPS box to mail it back. I sent it back the next day after I received it. That was in January and I am being billed for this equipment, even though I have a receipt from UPS with tracking number and signature of person receiving it.
I have made numerous phone calls and ATT just can't find the equipment. Now I have been turned into collections. AT&T is the worse company I have ever dealt with. THEY SUCK!
I joined AT&T last April based on a promotion for the iPhone, buy one get one free promotion. Based on this I opened 4 lines. The BOGO promotion was supposed to go into effect after 45 days. It never happened. I have made over 12-15 calls to ATT since May/June trying to get this resolved. I was told it takes 2-3 months for the BOGO to go into effect. Again, not what I was told when I joined. After 3 months still no BOGO. I have called, I have spoken to multiple supervisors, I have had multiple tickets opened, all with no resolution.
I am being told today that a ticket that was opened on 8/22 as urgent is still not resolved. I am also being told today 9/7/16, that it clearly indicates that the BOGO should have gone into effect for me, but it was put in incorrectly?? After 3-4 months of me paying over $300/month, this can't be resolved? I am also writing a complaint letter to corporate headquarters with a more formal complaint, including names of the repa sand supervisors I have spoken with. I have had cell phones for 20 years and this is the worst customer service I have ever experienced. I would never recommend ATT to anyone.
I am writing this formal complaint, because we have been lied to for the last time by one of AT&T's “professional” customer service representatives. Let me start out by saying, we have been loyal AT&T customers for many years, more than I can count and when we went into an AT&T store around June of 2015 to upgrade our phones and were talked into switching to Uverse from our current Comcast cable is when this all started. The representative in the store went through his whole spiel about the Uverse package and how it would save us money.
We liked that idea and had had some issue with Comcast in the past, but our only concern was that we had already paid for the MLP Xtra Inning’s package through Comcast and it was only 1/3 of the way through the baseball season at that point so we wanted to make sure we would still be able to get the MLB Xtra Inning Package with AT&T Uverse. The rep at the store said “absolutely” you will and the Gift Card you will receive will make up for the money you lost with already purchasing it with Comcast. It was 189.00 for the package and if I remember correctly the Gift Card was for 200.
So we agreed to switch and were told that after they install your service, you can call to order the MLP Xtra Innings Package. Well, AT&T Uverse doesn’t carry that package we found out when we called to order about 2 weeks later. We had already canceled Comcast, turned in all of our equipment, lost our money we had paid for the package with Comcast and your service tech ripped out all of the Comcast lines to our TV’s. We have 5 TV’s with cable boxes. The only thing we got after we called to complain was, we are sorry you were misinformed, this happens a lot when customers purchase services in the stores.
2 months ago I called to talk to someone about getting another Promo, because our year was up and our bill would go up over 100.00 a month. I either wanted to dropped some services/channels or get another promo so our bill would be about the same. Comcast did that for us every time our year or 2 year agreement was up without hesitation. I was told at that time, that they couldn’t offer a new promo, but would continue the same one we had for 6 months and to call back in December.
Last month I received our bill and they did not extend the promo, our promo was over and our bill was way more than expected. So of course I call to find out, tell them I need to drop some services and ask why I was told the promo would be extended for 6 months. The rep saw the comments on my account and apologized, he wasn’t sure why it wasn’t applied, but told me he was able to adjust the bill and told me how much to send for payment to make the Uverse account current.
I don’t remember the exact amount, but I think I paid 196.00 for that month. At that time he said if you combine your Mobile bill and Uverse bill it will save you 30.00 a month, so I agreed to do that. He also came back on the phone and said “I have found another savings for you, if you change your mobile plan to unlimited data and it will save you another 30.00 a month”. To that I asked, that’s funny last year you had us change from unlimited to our current plan to save money. He said it’s a promo that we are offering at the moment. I said my only concern is that with the unlimited we can’t use our phones as ‘Hotspots” and that is the main reason we went from the unlimited last year to our current plan.
He told me that we still have the ability to use the hotspot on the phone. Well, that is not the case, because the first time we went to use it, it was not available. We called to complain and of course were told, we are sorry you were misinformed. So we opted to switch back to a plan that allows us to use our hotspot. He also told me that AT&T was “giving” me a tablet and I would not incur any costs associated with this. I asked him what is the catch? He said nothing, it was a gift and it would not cost me anything per month. It would just be added to our data plan. I got an email saying this would not ship until I accepted the terms and conditions, which I NEVER DID. It showed up a few days later, I opened it, turned it on and played with it for a few minutes and it has sat on a shelf since.
Yesterday I opened a bill for $588.62, you have to understand this was shocking to say the least, it said I had a past due amount of $233.22, which I now understand is because we combined our bills and not only am I paying for last month mobile service, I have to pay ahead for next month’s mobile service. Which was never explained to me, but I understand. This needs to be explained to customers, they are basically paying for 2 months on the first bill, and this is tough for most people who are on a budget. The upsetting part about this bill is I am being charged a monthly fee for this “tablet” and the phone number associated with it. I was never told it had a phone number, I don’t want nor do I need another phone number.
I was also told yesterday when I called that there is nothing they can do (Theresa from the WV office) because I accepted the terms and conditions on 8/4/16, which I did not, I specifically refused to do it until I saw the first bill and was convinced that everything I was being told was the truth. There was never any mention of this tablet being on a “2 year contract” when I was “given” it. Makes sense, because I would have questioned a contract, when I was told it would cost me nothing per month. I did not accept the conditions, and neither did anyone else in my household. I would like to turn this tablet into a store and have this taken off our account.
I can understand being “misinformed” maybe once by your customer service reps, but this has been multiple times over a 14 month period. I have spent hours on the phone trying to get these issues resolved and now I have to somehow come up with 588.62 when I usually pay about 390.00 a month for our services.
I have also requested a call back from a supervisor and the representative that “GAVE” me the tablet and that has not happened yet. I know you are a multibillion dollar company that I hope takes pride in your honest employees. Well either we are extremely unlucky that we got 3 of your “dishonest employees” or you have some serious customer service issue. When I call it says that the conversation is recorded, I would like someone to listen to that conversation from last month with the employee that changed us to unlimited date and assured us that we would be able to use our hotspot and about giving me the tablet that “would cost me nothing per month”. See how dishonest he was, “just to get a sale”.
Looking for a resolution in a timely manner. I am sending this complaint into the corporate offices today.
I was on the phone for an hour trying to add a service to my mother's land line phone. I called the number on their website for New Hampshire customers and I was told I was calling for South East customers. In all I was told to call 5 different numbers (some of them the same ones I already called). The last time I asked to speak to a manager but was put on hold for another department. I finally hung up. Changing over to Fairpoint. Everyone I talked to (but 2 people) had accents and were very hard to understand. I have never had such a problem in my life as this.
I am done with this company it has the absolute worst service and absolutely no help when needed. I used to love this company but as of now I give you a negative 20 stars.
I noticed that my back gate was open and went outside to close the gate. At that time I saw a MAN ENTERING MY BACKYARD! I asked, "who are you?" He did not respond and I ask again. His response was, I don't have to tell you anything! He finally told me he was fixing a phone line. I asked him why was I not informed as I had been in the past. Once again, he told me he did not need tell me anything. In the past, when AT&T company works in my backyard, they have left a tag on my door to inform me that At&T would be working on my property. This was upsetting because I live alone. This was a serious safety issue for me.
I closed my business in mid October and when I canceled my service with AT&T we put in an order for an intercept number to be put into place so that my customers would know how to get a hold of us. This was all suppose to be in place by October 26th. I have made a total of 6 phone calls to AT&T to get this started and each time I am given a new conformation number and told that an order will be placed and it should take about 6 days. Once I was told it would take 4 hours. Tell me, why would a new order need to be placed with each phone call? The order was started why is no one taking care of it? I am in Illinois and I am losing business because you are not doing what you told me you could do. Believe me...EVERY SINGLE CLIENT that does find me or my stylist DOES hear what a lousy job AT&T is doing!
My auto refill for my cell phone did not process (1st payment) and I got the 7535 message and made the call. My plan is $40, but all they want is $45 and next month I may be reinstated to the $40, etc. Long story short, no root cause of the problem, at&t customer service reps can not help, supervisor, no help and then the manager hangs up on me. I would pay the $40, but immediately wanted to be reinstated. I was read the same script by everyone I talked to, not one person could make a $5 decision to make a customer happy. So to get my service, I made the $45 payment with a new rep. Asked to speak to another corporate AT&T manager to voice my displeasure and wanted a contact to escalate the problem to. AT&T has no email accounts for complaints, nor anyone to address these kinds of issues to. But I was offered a snail mail address to at&t in ft. wayne, in. No person just at&t. If the bird has it's head in the sand, guess everyone is happy. NOT What ever happened to good old fashioned Customer Service? And treating people with dignity and respect? Now, it's all about the money.
AT&T fees for TV, phone, and internet are out of this world, The worse thing is that they are an American Co. and they have just moved their customer services out of the country. When you call or email AT&T for any service, you are connected to the Philippines, and you can no longer speak to anyone in the US. How many jobs did they cut in the US? They should be helping build US jobs, and they are sending them out of the country. I will not support this anymore and will be switching my phone service to another company like Verizon or T-Mobile.
I am so fed up with AT&T, as my wireless carrier, which I've had for the last 10 years. Their customer service stinks, no one solves your problem, and you can't get a callback from them. Recently, I tried to upgrade my phone, which would cost me more money, went to the chat session and after about 45 minutes online with a service rep.- she told me she couldn't help me. I called customer service, and got nowhere , I asked to speak to a supervisor, naturally none available, but one would call me back, Right, that was 4 days ago. Seems like AT&T cares more about getting new customers, than worrying about keeping the ones they have. I am so sick of getting offers from them, which I can't use, because it applies to new customers only!!! This is not my first incident with them either. I am going to Verizon, or Sprint- see if they are any better!
WHEN I WENT TO RENEW MY COMTRACT I HAD ONE OF THE WORST EXPERENCES I HAVE EVER HAD TO DEAL WITH IN MY 61 YEARS. I went to the local store explaining that I wanted to renew 4 of my 6 contracts as the were expiring in under two months... was told I could do this BUT I could save money doing the NEXT program RIGHT!!! I did not fully understand this program I and tried to explain this to the sales man but of course he just kept saying this was better . I ended up getting 1 blackberry which will cost me over $499.99 @ 15.00 a month over 30 months (that's almost 3 years ) more than it would have on a 2 year contract with the phone costing .99, 2 other phones for 199.99 at $8.99 over 24 months this does not include the monthly charge and taxes on each phone.
Not only is it costing me more but I received a different phone than I wanted. They gave me a TO-GO PHONE.. I told them that I do not text or want a smart phone but a simple flip phone with a camera as I have problems hanging on to a phone with arthritis and drop my phone. The one they gave me I just found out has not camera!! This phone cost me $5.00 a month for over 18 months RIP OFF RIGHT I tried to return it with in 5 days informed it would cost $40.00 restocking fee and I then I would be charged this and have no phone. Now I have a phone without camera and a phone with a small screen small numbers. Of course calling AT&T does not help because the 15 day grace has now expired ( nice rule right) I wish we had a different cell phone company besides AT&T or Verizon out here in South Dakota.
I have been dealing with AT&T for months trying to get a credit on my company's DSL line and it has yet to appear on my bill. We are now moving (to a place with better internet service) and have transferred the service to the landlord and they are charging me a $120 early termination fee. They have the worst customer service policies and it seems no one can issue a credit the same day on the account. They are operating in the dark ages!
Ever since I have been with AT&T I never know what my bill is going to be. It has ranged from $27 to over $200 a month. I am supposed to have basic phone for about $16 and high speed internet special for $19.95. I was told my bill would be $36.44 per month.
After I kept calling someone decided to lower my internet speed to as slow as it would go. After calling I got someone who told me I should have the high speed internet for $19.95, so she set it back. Then I get a letter on May 4, 2015 that said my high speed would be $34.00. My total bill was only to be $36.44.
Does anyone know what they are doing at AT&T?? Each time you call customer service you get a different price for Phone and internet. I got this special deal back in November 2014 for one year, but have never got the special price I was quoted. I'm sorry I don't have another choice at this time, but when I do I will leave it with AT&T.
My bill went from the end of the month in December. I agreed to U-Verse, then it went to the 14th of January. Now it is saying it is due on the 10th? There has only been two months with 31 days since then. I am being scammed by AT&T crooks. I was told by Rosanna when I spoke with her on Dec. 19th. that my bill would be no more than $130 a month with taxes. Rosanna called me on Dec. 20th from a 702 area code to make sure AT&T was doing what we agreed upon in order for me to accept and agree to our contract. A 40" television was offered. I didn't receive a television.
The contract was supposed to include me being hooked into the U-Verse lines, and I wasn't until near Feb 2015. I have had old Lead lines at the back of my house for 5 years. Lead is degraded Uranium. Every time it would rain my phone would go out. This happened so much, there were time I didn't even call because so many thugs would come to my home and spend multiple hours at my residence looking at the box on the back of my house, and it was always the same thing, the old lead lines. Creeping my bill earlier and earlier each month will cause me to have to pay an extra bill in two years. YOU ARE TRYING TO ROB ME!!!!!!!!!!!!!!!!! YOU HAVE LIED TO ME, AND CHEATED ME!!!!! YOU HAVE GIVEN ME HORRIBLE SERVICE FOR YEARS!!!!!!!!!
I closed my AT&T account on January 31, 20015, witnessed on that date by 4 persons. AT&T is still billing me more than I originally was billed every month since I closed my account. One month it was over $300.00!!!! Every month on the 2nd I am billed by you taking my money from a bank account. I finally had to close my account. I am 81 years old and have a fixed income. I have to borrow for gas and other items as you take all of my extra money from an account that was closed back on January 31, 2015. Give me back my money.
Now you have started to charge me an additional bill for my phone; no account number visible, verified by a customer supervisor. I DO NOT HAVE AN AAT&T ACCOUNT. I HAVE COX. I WANT AN IMMEDIATE REFUND FOR ALL THE CHARAGES YOU TOOK FROM ME WITHOUT MY PERMISSON. ELDER FRAUD IS JUST AROUND THE CORNER ALONG WIWTH ELDERBUSE AS I AM DEVISTATED, DEPRESSED AND ETC. BECAUSE YOU ARE TAKING ALL MY MONEY AND I HAVE A CLOSED ACCOUNT WITH YOU. Immediate action needs to be taken NOW.
We noticed a charge to our home line for long distance. Since our plan with AT&T was for unlimited free long distance, this was naturally a cause for concern. We called the customer service line and they looked into it, explaining that we were "slammed". "Slamming" is basically a scam where one company calls AT&T (and I presume other carriers as well) and tells them that you have authorized the new long distance carrier. AT&T says "Okay!" and starts incorporating their charges into you AT&T bill. That's it. No phone call, email, text, carrier pigeon, smoke signal; nothing to the customer from AT&T asking if you did indeed authorize there change.
When I call AT&T, I have to answer 57 questions to get a customer service rep to agree that I am the person on the account. But they just take "company XYZ" at their word? And why in the world would I switch from free long to distance to paying for long distance? Anyway, multiple phone calls to the customer service line, dealing with multiple people, all who have said that it was indeed fraudulent, will be taken care of, and that it wouldn't affect my services. That was December. This is almost May. Since then we have had our internet service suspended every month when the new bill posts. Suspended for non-payment. Non-payment for a fraudulent amount. Each phone call results in a long wait, a long discussion, and MORE assurances that it will be taken care of. Assurances that all they're waiting for is "company XYZ" to reverse the charges. Does that make any sense?!?
Now my internet is completely suspended, until we pay the outstanding balance. The FRAUDULENT outstanding balance. This is after months of paying our bill, our legitimate charges, and having internet restored in 24-48 hours. Now, I'm being told that we have to pay the entire amount, and that the money will be refunded to me when the discrepancy clears. Right... In supposed to take them at their word after months of fighting with this. And just fork over $300 dollars, which, if I get back will probably be in the form of a bill credit, instead a cash refund.
I would switch carriers, but I live in an area where I need a land line due to spotty cell service, and they are my ONLY option for internet, other than satellite. I just want this cleared up and some acknowledgement for the insane difficulty it has taken thus far!
My mother is 80 years old. My father is 83 years old. They had two cell phones that they misplaced. They found the phones today May 7, 2019 and returned them to an ATT&T store. I can't understand why they weren't given a credit? Two years they paid the phone bill 89.00. This is a shame. She loves ATT&T. Why can't someone help these old people out?
I have called on this landline for a couple of years ,check the records.Same complaint cuts off,voices are quivering can not be heard.Talked to agent today ,yep it cut off no call back.I pay ATT on time so I want the service I pay For.What are elderly and must talk to Dr and Nurses.It cuts off and can not heard voices are quivering Phone number 334-875-5500
This is horrible I have been on the phone over an hour transferred in a circle and still have not been help. I order home internet with a technician to come out and install it and instead they shipped it with self installation, that is not what I wanted I needed a technician that's why I requested on. This has been the worst experience yet u am so over this company they really are the worst very dissatisfied.
This is a follow up complaint for a survey that was sent to me in text form and my rebuttal , for the Horrible level of service that I received. Like I stated to her I talked to 12 plus different AT&T representatives over a 5 hours period to still not get the issue resolved in timely manner or professional manner. I've been with AT&T for this long and the level of service I received was deplorable. The ball was dropped, bucked passed on , on ,on. All told me different reason why this why that. It's not my department, I can only see this or that. Call this number they can help just to be put on hold and the representative never returns!!! My whole Saturday was wasted to say the least. I can't believe this happened to me. I assumed I was with the best carrier, but I couldn't tell that yesterday!!!I I even had two different representatives tell me to pay more money are you serious after At&T dropped the ball. Now I have two 5 days to get service after you dropped the ball. What type of service is this , to a loyal customer?? I have a very bad taste in my mouth at this juncture!!! And I was quoted another package with some incentives but later to be taken away . Again your fault because one of your representatives told me this and I have in email. But yet it wasn't honored . Only to get another package which is higher and no bundle discount!!!!
I am highly upset by the unprofessionalism and unacceptable type of customer service from AT&T. Not only is this my first time using your services it is the WORST service I have received in my life. All I am asking for internet service in my new apartment and yet this situation has been going on since May 2nd, it has taken 5 AT&T representatives, more than 2 hours of talk time on the phone, and I STILL DO NOT HAVE INTERNET AND STILL DO NOT KNOW WHEN I WILL. I have had one representative hang up on me, one that misinformed me to call another line to verify information that he was supposed to do, another rep say that they were going to call me back when they did not. I NEED SOMEONE TO HANDLE THIS AS SOON AS POSSIBLE.
I just sign up 3 weeks i was told by a sells rep her name was yana I was getting a reward card has not came they said it was mailed now they said I don’t qualify please let me know my no 7065610253
Worst customer service I have ever dealt with. We signed up for direct tv when we were adding to our cell phone service in store. We were told we had the direct tv and internet package for $85 a month plus would be receiving the visa gift card by mail after 2 billing cycles. When they came to set up our service they didn’t have the correct equipment so they only installed internet and came back 2 weeks later and set up our direct tv service. We were charged 130 for installation. The next bill was wrong also the lady I spoke with fixed the installation and credited me $100. She assured me the I was in the promotional rate of $85. I asked again about the visa gift card if there was anything I needed to do to claim it. She said no it will be mailed to you. Today I received a bill for $211 I spent 2.5 hrs on the phone with your customer service they said we didn’t have the promotion price I asked again about the gift cards and was told it’s too late that I didn’t claim them. I told the manager I was never told to claim them even when I asked when I set up the service. She told me there was nothing she can do about the visa gift card.
1). the automated phone system constantly sends you to the wrong place. Than you are transfered , than told to call 800 331-0500
that i just called.
2). got put on hold to be transfred, still cant a rep on the phone.
3). My plan was changed withour my authorization with a $ 10.00 increase a month.
i have spemt 3 days getting transfred or sitting on hold.
I am going t terminate my sevice. ATT has no customer service and just keeps charging more.
Nobody knows what to do please help. Transferred 8 times still nothing. When I get on my wireless account the passcode is sent to my second line. I am the primary wth? Great julie will not call back with any info.
I have tryingn from 11.20 a.m. to 12.07 p.m. talking to 3 representative across the water, one US representative to get
ONE question answered. The foreign C/Service did not question for my code number, no information, please
what a waste of my time. I do not have an app on my flip phone as your voice mail suggest. The promotional
people are not doing you any service, NO TELEPHONE number other then SALES on billing, HA, get on line,
what a joke. It's an insult to me personally to connect to uninformed C/Service person across the water. Do
AT&T a favor and after servicing me for over 40 years, don't make me look for US company. Please contact
me after your take my complaint to CORPORATE.
Nancy Sobo STARS-NONE
I have AT&T internet services in Atlanta, GA. I closed the service in February in hopes of moving to a new location. In March, my plans to move changed. I contacted AT&T billing and was asked to pay a past due amount of $50 for February and for the Month of March. On March 9th, I made a payment of $114.25 to cover all charges due. I was told by the representative that she did not have to do a new credit check and she would re-instate the services. I was told I would not be charged any installation or re-connect fees. My understanding was that my bill would return to the normal charge of $50 a month. Of course, that is not what happened. The first bill came in April and it was $107.65. I contacted the customer service department on April 17th and I was advised of installation fees added to my bill. I requested to have the initial recorded call pulled and reviewed by a Supervisor. I informed the Representative that the customer service rep that re-instated the services informed me that my bill would be only $50 moving forward. The Representative stated that a Supervisor would have to pull the recording and give me a call back. I was promised a Supervisor call back in 1 hour. Of course that never happened!!. A few days later, I called back and gave the customer service department the same information. The second representative stated she would escalate the matter. As if it was never escalated after the first call. Again, I was promised a Supervisor call back in an hour. That never happened!!! I filed a complaint with the BBB. I started getting calls from AT&T's so-called Presidents office. I discussed the matter in detail, however, my billing has still not been adjusted. This company makes Billions from overcharging customers and providing low level customer service!!! There is no accountability!! There is no sense of urgency on this company's behalf. After numerous phone calls, emails, and complaints, AT&T is refusing to accept responsibility for the actions of their untrained, unprofessional, unethical employees!!!
I really my home phone , but all day long , until about 8.pm they keep calling my home , these robo call almost make me want to get rid of my land line, these people are causing you to lose customers because they call you all day long every day ..
I am very disappointed in the service I got this evening on the phone, first of all I got a person in the philapinees that could not pull up my correct billing information, my wife and I spend three hours being handed over to other people. Totally unsatisfied. I am being charged for both uverse and direct tv at the same time after I cancelled my service in Jan 2019. I need to speak to someone ASAP before I cancel all my services and file a major complaint to the Federal Gov who I know you have major services. I am very sick of what we had to deal with tonight, here is my contact number 1-760/583-9418 Mr. Chavez, my wife is sick of your services and lack of service we were provided tonight.
We moved in Nov 2018, I called to say stop our internet and tv service, keep wireless only. Since then my husband has control of the account. And due to his mental issues should not have been. We couldn't get together to call AT&T. And finally he put me as authorized user. Since March we have called several times; supervisor was supposed to call back, never did. Finally someone told me I could return the equipment by going to UPS store, which I did on 3/25/19. Since then, we had to file a dispute after being turned off, so we, made a payment and we are awaiting the outcome. Since that payment was made 4/25/19, we got turned off the next day 4/26/19 & 4/30/19. What is going on? Today, 4/30/19, I spent 5 hours getting transferred to every different department and being disconnected without a call back!
Everyone said we were suspended due to non payment. Not true. We are disputing the charges of being billed for TV and Internet for the past 5 months, one supervisor said he could only go back two months, he didn't seem to care about any mental health issues we were having, no compassion at all. We were requesting 4 months (now 5) and now we're still getting billed for services never used by us. There is a way AT&T can look and see if we in fact did or did not use those services, but that doesn't concern them.
Finally someone turned us on at around 2pm. My concern is we will be turned off again tomorrow. And how are we notified of the outcome of our dispute? I was told I could call tomorrow to inquire, seems a bit archaic, why can't they contact us? Isn't that a better solution, easier for them to reach me than me reach them, since I don't know who to reach. She gave me the main line and to ask for collection's dept.
We need credit for the past 5 months,TV and Internet charges and 8 months of a phone number that never got stopped in Sept 2018, late payment fees waved total credit of approximately $1350.
I have had billing issues basically since I contracted with you in 2018. The core issue revolves around a buy one - get one phone. You process the get one free credit after the bill is processed but the credit never reconciles. I’ve called each month since January without resolve. I ask for someone to call be me, ticket number, something / some way to have accountability but still no resolve.
Last week I asked to speak with a billing supervisor. After an hour I was told the supervisor would come online and the line went dead. No one called back.
How do I get this resolved?
Phone numbers include 940-390-8840 or 940-765-1034.
Please call me.
I switched to direct rv on 22 feb,19,as Asian channels were no longer available with at&t.even DIRECT-TV PROMISED THAT THEY WILL PROVIDE ASIAN CHANNEL BUT ON 24FEB,19 AFTER OUR TV,INTERNET,PHONE SERVICES WERE PROVIDED BY DIRECT-TV,NO ASIAN CHALLES WERE PROVIDED.SO,WITHEN 30 DAYS OF GRACE PERIOD FROM DIRECT-TV,WE SWITCHED SERVICES TO XFINITY ON 28FEB,2019 FOR T.V,INTERNET,HOME PHONE.NOTIFIED TO AT&T ON 22FEB,19 FOR CANCELLING OUR SERVICES WITH THEM,AS WE WERE JOINING DIRECT -TV AND INFORMED DIRECT-T.V FOR CANCELLING ALL SERVICES ON 26FEB,19.XFINITY HAS ALREADY SEND ME A BILL OF $262 FROM 2MARCH,19TO 3APRIL&$162 A BILL FROM 3 MARCHTO4TH APRIL19.AND AT&T AND DIRECT TV ARE ALSO SENDING ME BILL FOR SAME PERIODS;AT&T FOR $406 AND DIRECT-TV FOR $206.74 FOR SAME PERIODS FROM 28FEB-4APRIL,19.BOTH THE BILLS WERE CANCELLED BY YOUR SALES EMP#T22693 ON 4/7/2019 BY MISS TRACY WITH CANCELLATION #4800619548.SHE WAS TO SEND ME THE CANCELLED BILLS FROM AT&T AND DIRECT-TV WITH VOID BILLS.BUT IT HAS NOT HAPPEN SO FAR.PL.VOID ALL THE BILLS FROM 28FEB-APRI 4,19 AND SEND ME THE CANCELLED COPYS AT THE EARLIEST.THANKS
I was sold a bogo iPhone when mine broke. I told the salesperson I didn’t need another iPhone but he convinced me I would be paying the same amount whether I got the free phone or not. He told me to buy it and gift it to someone. After making 4 payments I was billed on the free iPhone. I called on 3/25 and was given a case number CM20190318140299034, they said they would be calling me very soon. After waiting a week I called back on 4/2 and spoke to a Helen. She looked up the account and after she spoke to her manager and after spending an hour on the phone explaining the entire experience, her manager said they would accelerate the payments on the free phone. I would only pay 28 payments of $23.95 on one phone. I thanked her. She said I would be credited for the payment difference I’d already paid. My payment would only be $107, not $141. She said it would only take a few days. After not hearing anything further, I looked at my on line account a couple days ago. There was no credit and still both phones were billed on my account. I called and a Manny, said nothing he can do. No notation on 4/2 except for Helen taking the call no managers approval, nothing!! I have to pay! This is so unjust, I’m sure if there’s an investigation I would not be the only senior citizen ripped off by your salesperson that was less than truthful in order to boost his sales quota!! He didn’t mention all the requirements in place before he could sell me a bogo iPhone. I do not deserve to be treated like this. I’ve been a loyal customer almost 20 years!
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