AspenDental Complaints Continued... (Page 1)56+ reviews added so far. Upset? Call AspenDental corporate:
Went to Aspen Dental in Richmond, IN. July 2015 for a consultation. They took x-rays and explained my options and cost. In November of 2015 I went to my family dentist for emergency tooth extraction (4 teeth to be exact). In Feb of 2016 I contacted Aspen Dental for an appointment to extract the rest of the teeth and have dentures fitted. The young lady I spoke to explained I would not need new x-rays or exam since the x-rays was less then a year old. She proceeded to tell me what the insurance would be paying and what my balance would be and that it needed to be paid in full. I had again explained that I had teeth extracted so that the x-rays were out dated and the quote would need to be adjusted.
On March 12, 2016 I went in for my appointment explaining again the x-rays were out dated. They explained the dentist would make the adjustments and sign off on the missing teeth and the invoice would be adjusted and a credit would be applied to my account.. Needless to say no corrections were made, Now Aspen is charging me for extraction they did not do. My insurance company has even informed them that these teeth had been previously extracted therefore no benefit is payable.
I have made multiple calls to the accounting department to see why monies have been applied to these teeth when the insurance company didn't pay. I have worked with insurance EOB's and was always taught that the claim and EOB should match up. Last I knew when you continue to bill a insurance company or a patient for a procedure that was not performed by your office that is fraud and is against the law...
Spent $12,000 on getting teeth completely fixed. Just a year later my bridge falls out and the same people who put it in said that the tooth supporting it is decayed. I need another root canal and to lose 2 of the 5 teeth on my bridge. They also charged me $129 just to put the bridge back in and now it's not even level with rest of my teeth. I am sure they are waiting for it to fall out again and charge me yet again. Does aspen not back their work? I will be filling as many complaints as necessary to whomever I need to to get this taken care of.
Stay far away from this branch and all Aspen dental practices. These people only care about profits and I mean only. The last six months have been the worst of my life and it is completely due to the mismanagement and dehumanizations I've faced in dealing with Aspen Dental. I received very poor quality work, was lied to, over charged, double charged, mislead, taken advantage of, and given the run around.
After 40 plus trips, many wasted, I am left with zero bottom teeth, no usable denture and no reasonable resolution. I have developed IBS due to the stress they have created in my life, combined with a total inability to chew my food. My story is too long and detailed for words here, but I will say that you won't find a happy experience waiting for you at Aspen Dental. Go somewhere that cares more about their patients than they do profits. I am totally disgusted with the lack of care and bad work these people provided. Good luck.
Aspen is one of the most complained about dentist offices I have seen online. My friend called them schedule an appointment due to a cavity while he was out of town, and they put him on hold for 20 minutes. However, I have not really had any problems when I visit. I have a vacation home in the area.
I get cleaning of my teeth done regularly. All I do is take an appointment and they get it done on time, at least usually. The dentist out here is friendly and ensures to do the job of cleaning very well. The waiting area is clean, plenty of seating. The receptionist ensures to keep the dentist updated if we reach and the process is done pretty quick.
They are very conveniently located.While cleaning the teeth, the dentist informs you about every step of the procedure so that you are aware. Well I would suggest anyone suffering with any kind of dental problems to visit.
One of the best dental services that I have come across is Aspen Dental. I needed a tooth to be pulled off as it had decayed and at Aspen Dental they treated me very well. They removed the cavity and ensured the filling was done in a right manner. They use the latest techniques and equipment and make the overall experience comfortable. Not only this, they also checked the oral hygiene and gave me tips on how to keep my teeth protected from cavity.
Aspen Dental are professional and know what they are doing. They deal even with cosmetic surgery. Who wouldn't want to get a perfect smile. I have seen several happy people coming out of the hospital with a great smile and they also suggested me to go for it. Great going at Aspen Dental for the kind of technology they use keeping the safety of their patients.
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