Apple Vacations Customer Service
Rated 2.31 of 5 Stars
Based on 13 Complaints

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Top Apple Vacations Complaints

Browse more than 13 reviews submitted so far


Apple vacations RIU ANTILLES. Aruba--------above stayed at Riu Antilles October 24, 2018--October 31, 2018. This was our 3RD tie staying at Riu Antilles. SEE ALL LISTED COMPLAINTS--- As this was our 3rd stay at the Antilles---it is noticeable that the rooms and the lobby are in desperate need of updates. The room cleanliness was evident---the rooms were not dusted on a daily basis, the rooms---- need MUCH BETTER LIGHTING, as they are so dark it is sometimes difficult to see-----the ENTRANCE DOORS are so HEAVY, it is extremely difficult to get and hold them open-----bathroom linens needed called for------the telephone did not work properly , the entire room was just very poor atmosphere!!!!!!!!!!!!!!!!!The restaurants and buffet Atlantis has certainly lost major appeal. The food selections were not comparable to previous years and the all appeared to be understaffed. As a single person, looked forward the evening shows---these were SO BAD< that I went to the Riu Palace for evening entertainment. And, Again, as a single person, I used the Salon for a hair style and pedicure----------The hairdressers really need trained--------my hair style, was so outdated that I was embarrassed--------and, as for the pedicure------LET ME TELL YOU THIS--------the heels of both feet are scabbed due to the harshness of the foot file used. If my heels should show any sign of infection in the near future, this issued needs to be addressed to both the hotel manager and the salon manager-------the outdated hair style and poor pedicure cost $97.00 plus tip. In my opinion the above 3 parties should received a credit, due to al the above listed. I certainly all these issues are corrected and we are compensated a sizable credit-------as this was an expensive trip, especially for me as having to pay as a single. I do like the adult only atmosphere, however all these issues decrease the pleasure of the trip. I would hate to say, we may stay at the Riu Place, the next trip, as it seems to be more tourist friendly and all the amenities are more modern and more tastily provided. I would like to stay at the Antilles, but we'll make that decision October 2019. Again, I Avery concerned about my feet. Hopefully we'll hear from you VERY SOON, and your response will be positive. Thank you very much. Lydia A D'Alessandro


I called in in Feb 2018 asked about insurance I purchased the insurance I was told and now my father is going to pass in the next day or too. I called canceled my trip for thanksgiving day. Was told that my my CC would be reimbursed last Thursday or Friday. Called yesterday and was told we are getting vouchers. Not what I was told in February or last week. I am done with apple. So are my family and friend. Money was going to the funeral I called in February so my fault you agents then and Thursday said money back but now vouchers when I needed it for a funeral. Heartless people and company. Never again alway used apple so did my family and friends never again. Thanks your untrained and heartless.


We have used Apple Vacations for many years. This will be our last! Called to pay a payment, there credit processing wasn't working properly.. I called my bank it had been taken out.. Called Apple Vacations back, no record of it.. bank said up to 30days to put back into our account.. Apple truly didn't care.. The lady in accounting didn't want to deal with me Gave me a bogus name and bogus extension.. Ended up putting on another card.. so today called to make final payment.. need the last card you used... had no idea!!could give them all information,, guy was like nope have to have last card.. who is going to pay for a trip I'm our name besides us.. very rude.. Very disappointing with this company.. Travel alot with company, but not again..


We have used Apple Vacations for many years. This will be our last! Called to pay a payment, there credit processing wasn't working properly.. I called my bank it had been taken out.. Called Apple Vacations back, no record of it.. bank said up to 30days to put back into our account.. Apple truly didn't care.. The lady in accounting didn't want to deal with me Gave me a bogus name and bogus extension.. Ended up putting on another card.. so today called to make final payment.. need the last card you used... had no idea!!could give them all information,, guy was like nope have to have last card.. who is going to pay for a trip I'm our name besides us.. very rude.. Very disappointing with this company.. Travel alot with company, but not again..


The trip we had was very nice and the people truly friendly. The only drawback was that I was eaten alive by something in the bed. I spoke to the Hotel the first night and they sprayed and I continued to have issues. We inspected the bed and it wasn’t bed bugs nor mosquitoes. Finally, when I got home, my clothes were infested with ants that were aggressive and enjoyed my legs on the way home on the flight as well. It was not a full pleasure trip for my first time out of the USA, because of the bites from the ants all over my legs, arms and back that caused huge lumps all over.


I purchased an all inclusive vacation to Punta Cuna D.R. in February of this year 2017. I upgraded to preferred adult only level one at the melia Caribe tropical . upon arrival was given level bracelet however was put in family section for my room. After finding my room I returned to the desk to ask why I was told that they needed my room for a wedding coming in and a poker tournament that scheduled in June of this year. prior to going on my vacation I was never advised of the change in the package I purchased. Nor was I advised by the check in upon registering. Blind sided and stuck this I made the best of it. next I was told by the apple representative (steven) in D.R. to meet him at the desk next day to get departure time. I arrived at the desk he was not there at the time given I sat for 2 hours in lobby and he wasn't there. I wasted 2 hours of my vacation time. You should understand that I was with a group of 19 when 2 others went to the desk again waiting and again no steven. going to the next day I was lied to by saying he was there pretty much now I am the liar. even with the bracelet we were questioned every where we went accept at the pool where the staff there was so understanding made our situation enjoyable. the front desk was rude not on you but It was a ripple affect of situations. we all made the best of it . we were stuck. Sue Philips our rep here in the U.S. was wonderful trying to help us from here, not her fault yours. I believe you as a company were aware of the situation prior to all this , shame on you for dropping the ball. will I recommend your company NO. Rooms were not at all what I expected, had literally ask for linens, etc. I realize we will be reimbursed thanks to Sue Philips but still feel your were blaming hotel they were blaming you. Hate being lied to,hate feeling like I was the Literally a liar uncalled for. so many things went wrong to each in the group. thanks if you read this at all. we plan vacations as a group will never go back probably will not go back there, nor use your company. Shame on you!!!!


Booking #0054195330 please review all of the notes on this. I booked to Punta Cana. First representative sold me something that didn't exist along with phony pictures of the hotel of the room I was getting. picture number 16 for the puntal cana Palace. I called to ask questions and the next representative said that the room wasn't available nor was it ever available yet on Apple Vacations web site it had the picture of the room and the rep. said she contacted the hotel requesting the picture room.

Bad that I was lied to when I booked. when I called the rep. reviewed and listened to the phone conversation that I had originally. Listen and you will hear that she lied to me. That's not nice. I did get my money back for the trip. Look at the notes 4 different conversations took place prior to my getting my money back over 4500.00 refunded to me. I would like a higher answer to what happened originally. I would like a response.

Please listen to the tape of the phone calls about this booking and respond to me. Phony pictures of the available rooms and a lying representative who said she made phone calls to the hotel in my behalf to get the room I requested. All documented down if you need proof.


I booked a hotel room through Apple and the shower ended up being terrible. How can I contact the refund department to request my money back? Here is a photo attached of the dirty shower I found in the room.


Booking number # 0053874097. Me and my wife, we arrived on May 24th at 2.30pm to Dreams Punta Cana and we were offered right away an upgrade to preferred room. It was fishy right from the start that they offered us a "better room" for free. We wanted to see a difference so we went to see both of the rooms- upgrade and the one we booked. When we entered the first preferred club room we noticed that the room smelled like mildew, mold and people's sweat. We smelled pillows and sheets and they were disgusting, damp with yellow spots all over them. Then, the usher boy showed us the regular room (the one that we originally booked). Smell was the same. We didn't see much of a difference between upgrade and regular. My wife has severe allergies and she instantly started sneezing and coughing. At that point I knew it was not a joke.

We went downstairs and asked for a room change, again someone from the front desk took us for another tour around the preferred club rooms. We entered 5 of them. Every single smelled like cat pee, mildew and sweat. My wife couldn't stop sneezing. We came back to front desk and we were directed to apple vacation representative. We begged her for 1.5 hour to find us a room in other resort. She did, unfortunately upgrades like that were over $3,500, above what we already paid for getting to Dreams. Nobody from the front desk approached us to offer help, they were actually avoiding us each time we tried to talk to them.

My wife started crying because the only reason we planned this vacation was to celebrate her 30 birthday that she turned on May 25th. She was desperate about her allergic reaction and we decided to not make it any worse than it was and we booked ticket back home for the next day (May 25th). We couldn't enjoy this resort due to its disgusting and not hygienic conditions. We wasted days off at work and my wife's 30th birthday was ruined, we spent it in an airplane flying back home.

I went online to check if it was only me and my wife who found these rooms nasty and we found at least 30 other reviews complaining about the same issues. How is it possible that this resort has 5 star reviews ?The conditions are barely reaching the 2 star review and i would give that only for the beach because it was nice. I don't know where else I will complain and if i have to write thousand reviews to open people's eyes i will because this is disgrace.

Additionally, we booked a flight back with frontier airlines because we didn't want to stay another day. We checked out from Dreams hotel on May 25th at 11.10am. When we asked at the front desk if there is a vehicle available to take us to the airport on the day of our flight, we were told that only a local taxi can drive us back which we felt that would be very unsafe. Luckily, the apple vacation representative helped us with getting a ride. It was the apple vacation bus taking other guests to the airport.

I added also a video of mold growing in the frame that was hanging in our room and few other pictures of a disgusting dirty shower and patched up walls with pieces of ceiling chipping off around the ventilation system. The odor coming out from a sink and shower was unbearable. My wife was so disgusted that she slept in sweats all night on 3 towels to not touch bed or sheets. 4 weeks after we sent out our complaint we got a letter back from apple vacation that pictures and videos that we provided cant be authenticated. Its a freaking joke. Dreams staff know how all of the rooms look and they said that since we never showed pictures and videos to front desk people they cant be taken into consideration.

Why the *** would I complain in the first place? Obviously rooms looked disgusting and that is why we kept complaining and switching rooms 5 times. We want our $2,300 back for wasted vacation and $500 for flight back that we were forced to book because we couldn't stand staying in any of the rooms.


Dear Apple Vacations Customer Support, Since making our reservation, we have received notification from your Client Notification Department that Dreams Villamagna is undergoing renovations with an expected completion date of June 24, 2016. At the time of our booking this renovation was not the case. We selected this Hotel expressly for its Sushi Bar and deck which will now be under renovation during our stay. In all fairness to loyal Apple Vacation customers, we would like to request that our trip be extended to us at its current posted rate to offset the inconvenience we will no doubt experience given the Hotel's renovations. (At the time we booked we paid 988.35 each . The price is now 788.34.)


Apple Leisure Group, Customer Care Department, 101 Northwest Point Boulevard, Elk Grove, IL 60007-1024. Flight : FI1124 from Cancun International Airport to Detroit. Below you will find the specific details of what transpired within the terminal upon our arrival at the airport. As we approached the boarding line, we were told the adult beverage that Dianna and I were sharing was not allowed, so we stepped out of line and sipped on it until the line was thinning. We proceeded to drop the remaining amount into the trash container.

The ticket agent checked Dianna’s boarding pass, but did not check mine, which I found unusual. Once I was on the plane, I proceeded to the front bathroom in the front galley. As I came out, I found 2 flight attendants standing directly in my path, as if to confront me. I excused myself and went to my seat. A moment later, an officer, Jose Gonzalez Lopez, came to my seat and said he smelled alcohol on my breath and that I would have to leave the plane. I asked him for just cause and he would only say that I had to leave the plane.

Up to this point, I had had no contact with this gentleman, nor he with me. I truly thought for a moment that it was a skit with a hidden camera. The officer left the plane, so Dianna and I proceeded to view pictures of our splendid time in Cancun, getting ready for the flight to take off.

Approximately 10 to 15 minutes later, 4 policemen entered the plane in full gear; 2 in front of my seat and 2 to my back. I was commanded to come with them. I noticed the faces of my fellow passengers alerted and a bit frightened. I did not hesitate to respond to their command, and I was paraded out of the plane through the terminal and made to stand isolated in view of hundreds of travelers for approximately 10 minutes. I was then taken to the security office, again to be viewed in an isolation chair for approximately 10 minutes. After that time passed, once again I was paraded through the terminal to the doors of the airport. I had no room to go to, no transportation and $1 in my pocket. Dianna was carrying all of our money.

Dianna was left, after such a traumatizing experience, to fly alone with the vision of what just happened. The fellow First Class passengers questioned Dianna on what had just happened. She responded that she had no clue. Upon landing, passengers who were exposed to the abuse Dianna and I suffered, offered Dianna assistance, but she did not want to have others be negatively affected by what occurred on the plane. So, with no coat or car, in blizzard conditions, and not wanting any of her teenage children to drive to Detroit in such conditions, she had Uber drive her home for $175.

She was forced to spend an evening and a whole day worrying-------not knowing what had happened to me and why, wondering where I was and if I was ok. The joy and delight that we showed outwardly due to our grand getaway was completely and profoundly misconstrued by individuals who were not properly trained to identify happy travelers vs. drunk people.

Dianna and I were treated in a manner that was demeaning, disrespectful and completely void of the freedoms that this country and I are proud of. No one from the airline approached her at any time to offer help or comfort. We both suffered emotional and economical damage due to the treatment we received from you and your affiliates.

I am requesting your response and expect actions to be taken within a fair amount of time, shall we say within 3 days. If a satisfactory settlement is not reached between us, I will have no choice but to seek legal action.

These facts have been clearly and honestly stated and can be confirmed by the Good Samaritans that witnessed the events and were so kind as to offer assistance to a lady who was alone and terrified, with no coat, no keys, no car and an hour from home. Thankfully, she was carrying our money. I, however was left in a foreign country with $1 in my pocket. Apple should be ashamed of themselves for allowing the treatment we received.


Looked into booking a Hawaii vacation through Apple. The prices were ok but the website experience was painful. I'd recommend they spend a little more money on a good user experience, the site was slow and I could not book the trip I wanted. No other complaints from me.


We planned our summer trip in America and got the best deals with Apple Vacations. The best tour operator which I have found in last couple of years is Apple Vacations and we are grateful for their immediate support and comfortable packages in flight ticketing. Round the clock customer service, best deals , advance reservation for flight and accommodations are the best services given by Apple Vacations with good discount rates, special offers around the globe. It also deals with Corporate packages and if you have tour plan, please do visit Apple Vacations.

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