Apple iTunes Complaints Continued... (Page 1)124+ reviews added so far. Upset? Call Apple iTunes corporate: 408-996-1010
I saw that on 12/24/12 there were charges on my bank account for unauthorized purchases for about $129.00 on Apple iTunes store! As we all know, there are prompts that only allow purchases once password is put in! I know I didn’t authorize as I am unemployed and that would have cost me almost my entire unemployment check! Very upset about this. Can’t afford and need you to please take these charges off of my account and credit back to my bank account. I have had the credit card used for this account disabled per my bank’s suggestion in case this was a case of “hacking” in to my account.
Yesterday 25 December 2012 I purchased what I believed to be an iPad 4 32GB wifi cellular from Digits co in the Al Kout Mall Kuwait who advertise as a apple premium reseller store. This was purchased in Kuwait as I am working here for 3 months.
When I returned to my apartment, plugged it in to sync it with my other apple devices I realized that they had in fact sold me an iPad 3 instead, this would not of happened if it stated on the box which generation iPad it is. I went back to the store to be I formed as I had opened it and plugged it in to another device they will not exchange it or let me return it for a refund.
Is this a standard apple practice? If so your products need better marking so they can be told apart or is this just one store letting down the good name of your company as when I returned to the store they were very rude and abrupt with me which I feel is very poor at the best of times let alone when you spend that amount of money. Is there anything that I can do about this as they will not speak to me in the store.
APLLE I-phone service is a JOKE they but bunch off retarded teenager with small flash light, it does not matter what the issue with your phone , they use the flash light to see the top off the phone and where you charge the phone then all they said the phone is “bad” you need replacement.
2 days ago I went to the store from my 4G I-phone it did vibrate for 1 min then shut off, I went to the store they said it need replacement, after I went home the I bulged the phone to the charger and it start working again. Now to I was checking my e-mail and the hall phone freeze up, I am worry to go back to these clown.
When i asked about the I-phone life time is 1 to 2 years that is a joke for the price we are paying for the phone. It should have a much longer battery life, and not suck quite so much in my opinion, at least they should recall the models and not have replace parts like this so soon. I got a 4G iPhone thinking it would last much much more for what? huh!
AT&T, Bought a iphone for my son to take to school. The WORST decision i ever made. DROP CALLS, DROP CALLS,DROP CALLS ,DROP CALLS. ECT,ECT. Took it back to them they checked the phone said it was fine.Guess what DROP CALLS,DROP CALLS,ECT. took it back again they made me by a super sonic antenna,Guess what DROP CALLS,DROP CALLS,ECT. called main office gave me the run around for about a hour and half still no results.
Called again to cancel plan after 6 months of living hell and told them i will not be paying early determination fee. No one told me when i signed up for a two year contract there would be pathetic,none existing reception ever time you use the phone.SO i canceled and three weeks later i get a bill in the mail for a months service. I still payed it out of good faith. After everything i did these LOSERS sent and are still sending a bill for early cancellation fee. WTF. AT&T you should be ashamed.
I rented a movie off of my I Pad 2, and about 30 minutes into it, it just quit playing and froze up my video. I attempted restarting my I Pad 2 and everything else I could think of. Of course I was charged the $5 for the movie rental that I didn’t get to finish. My complaint is that for some reason that incident won’t allow me to access the i tunes store to try and complain about this. My work computer is also filtered so I cannot access this at work.
I tried calling every number I could find and finally after 15 minutes on hold and saying the word representitive 23 times I was able to speek to a real person. This only led to the person telling me the only way to dispute the charge was to do it online, which I am not able to do. I was a huge fan of Apple products, but their customer service is the worst of any company I have ever delt with (even Sirius). Until they get their stuff figured out I am done with them.
My iPhone was taken to the Lephalale store because the screen froze a month after i got the new phone/contract. I happened whilst attempting to update on iTunes. The store sent the phone in to be reloaded as it seemed to be a software issue. Not long after I got sms’s from MTN HVRC that my phone would cost R2680 to repair….very long story short, and 2 months and many letters of complaint to MTNSP later I am now just told to collect the handset. Simple as that. However, I am not interested in the repaired handset, as I did not hand a damaged handset in at the branch, my phone got damaged by dhe branch, they then paid the R2680 ‘on my behalf’.
My contract provided me with a new iPhone4, now a month after using it, more that 2 months of waiting for the pone, i now end up with a repaired phone, which I did not damage. Mtn simply shrugs me of and tells me to collect the handset…….I am not interested in the bloody broken (now repaired handset) Iwant a new handset, because I took them a new handset and because I pay for a new handset!! Nobody understands this??? Please please help me!!I am supposed to be protected as a consumer and right now im being bloody abused as a consumer, Mtn doesnt give a damn! They happy to take my R12K+ pa tough??
I just received my new Mac Book Air Today. I was very excited to get started. I have never used a Mac and want files from my PC transferred to it. I subscribe to One On One. I called the store to find out how to go about getting my files transferred, what trainings I should take first…..When I called, a recorded voice said that 2 calls were ahead of me. After one and one half hours of waiting, the recorded voice said that I was the next call. I waited another hour and 15 minutes and finally hung up when no one ever came on the phone. This is outrageous.Almost 3 hours of waiting and nothing.
I bought a “3rd” generation 8gb Ipod Touch AS IT WAS ADVERTISED but instead I ended up getting a 2nd generation Instead. It says 3rd gen on the receipt! So after a year I noticed something the 3rd gen could do but not the 2nd gen so at that moment I went to check what generation my Ipod was which I shouldn’t need too if I expect to get what I’m getting in the first place! So low and behold it was a 2nd generation Ipod touch, and noticed that best buy falsely advertised a 3rd generation Ipod touch! So what I did was go to the store they said nothing could be done, ok alright, my next step what consumer relations.
I recently purchased an Apple MacBook Pro – MC700 through an approved Apple Retailer here in South Africa. Having used the Apple iPhone product for a very long time and having enjoyed the user friendliness and pure quality of the product I thought I’d give the Apple range of computers a go as well. Well, what a mistake…… Don’t get me wrong, I love the product but where is the after sales support? You can’t want to provide a range of products to a world wide market and offer no after sales support.
Unpacking the MacBook pro I noticed a sticker on the box stating that the laptop might be eligible for a free operating system upgrade to the Lion OS X due to the purchase being after 21 July 2011. With this I duly follow the required steps and log onto Apple’s website to proceed with the upgrade verification only to find the website doesn’t proceed further than step one which is the acceptance of the terms and conditions. Each time the check box is ticked, accepting the terms and conditions, and the proceed button is clicked on the website reverts back to that same step again.
With having no success in completing this process I thought I’d try get assistance in the online support function only to find that the online support only offers support to the iPhone range in South Africa and not ANY of the other Apple products sold in this country!!!
Failing this support option I tried to submit a feedback report to Apple directly via the US site to inform them and each time you click to submit the feedback it informs you an error has occurred and you must try again later. When later if I’ve been trying for 3 days now? Do I only succeed after the 30 day validity period is up to qualify for the free operating system upgrade?
I think it’s disgusting that Apple discriminates against another country where they sell their products by not offering the same level of support and software as they do to their US consumers or is our money just not good enough to validate after sales service.
This has been one of my most dissapointing purchases I have ever made and all because of the fact that Apple can’t offer after sales support for their own products. Well Apple, you may have just recently been noted as the wealthiest company in the world, but I certainly wont be contributing to that wealth again if you don’t play the game properly.
I purchased an ipod 1 year ago and now it does not work. Took the ipod to the Apple store, they said that they do not know what is wrong with it. My choice is to buy another 340.00 dollar ipod or swap the broken one for 105 dollars. The thing about it was that the sales guy was helping another person with the same exact problem as me. The other person had the same ipod and purchased it may of 2010 as I did. The sales person had no answers for this customer either. The staff are not helpful and just push the purchase of new items. Very Frustrated!
I have two products from apple, an Imac and a macbook pro, both use mac osx andsince the up dated version of safari came out last year my mac book pro hasn’t worked properly so i resorted to using firefox as a solution to the problem hasn’t been forth coming. Yesterday a notice for 5 updates came up on my Imac screen for down loading, Itunes, mac osx, java10.? and a couple of others! now my Imac doesn’t work! a black screen comes up with the message no bootable device– insert boot disk and press any key! first thing is the Imac has a wireless keyboard and will not respond and the disks provided when bought can’t re-boot the system.
When you pay £1300 pounds for a computer system you would expect the up dates to be virus free and not screw your computer up! further more there are not any ways in which to voice your concerns or make a complaint directly to apple mac, the way i see things is quite clear it was their up dates that has corrupted my system then they should either replace it with a new computer or pay for the system to be restored! I am not a happy bunny and am completly p-off at there lack of care and lack of customer care!
I bought an iTunes gift card on my way home from a trip. The card was apprently “not validated” by the store I purchased it from. iTunes response was: “print the reciept, print the card and send in” go back to the store and get a duplicate reciept etc.etc. The store is 137kilometres from where I live so ridiculous statement. My question is I purchased it from their supplier so the problem is between them not me! They have a serial number and a code and the log in number so they know about the card for sure. They will have been paid by the retailer so they have their money the retailer has their cut and the customer me has nothing! How bloody stupid. Boycott iTunes and go back to purchasing from stores.
I restored my sons 5th generation nano ipod that i bought for him X-mas 2009 because a friend tried using it on his account and messed everyting up. Then I set up a new account and when I went to purchase music for him I was told he had an invalid password or ID. I SET IT UP! How could it be invalid. By this time however the $15.00 gift card we tried to use was no longer valid. I again restored the ipod to the original factory settings and establised a new account used a new itunes gift card only to have the same thing happen again. They now have $30.00 of my money and we have nothing to show for it!
Tonight I have tried 4 times to install the lastest version of itunes and I cannot. I just purchased an itunes card and cannot even use it to purchase music because I can’t access the lastest version of itunes. What I will do is take my recently purchased itunes card and get my money back. I rather listen to the radio than have to go this unecessary aggravation. Life is way too short, and I cannot be bothered. I rather sell my ipod on ebay than deal with the bullshit of trying to download the latest version of itunes. The apple corporation isn’t doing anyone any favors by making us jump through hoops like some circus poodles just to purchase some music to download onto our pods.
Dear folks, I do not have a smart phone yet, but had been looking at Apple products. I think that Apple as a company was flat out wrong to discriminate against the Manhattan Project and Exodus Int. in denying them access to your network. You may not agree with all they stand for but their material is not “offensive” in any legal sense and represents a large segment of the population. You may of course do as you wish with your product but I will be looking for a more tolerant and broadminded company besides Apple.
On Sunday, my 4 week old iPhone completely blacked out: the Home button did nothing, plugging it in to the charger did nothing, the power off button did nothing, and the screen does nothing. Monday after work, I took it in to the AT&T store where I purchased the phone. I waited 30 minutes to speak with someone, and they told me I’d have to go in to the Apple Store because they handle all product support issues. So, Tuesday after work (Going on two days without a phone- the phone that I use for work), I visited the Apple store on Knox/Henderson in Dallas.
I waited a substantial amount of time before someone was free to speak to me. When I reached the counter and told the Apple employee my problem, I was told that I have to have an appointment to get service in their store. I told them I didn’t have an appointment but that I had been two days without a working phone, a phone I paid good money to own. They told me I’d just have to make an appointment and come back during that time.
Really, Apple? You pride yourself on products that are user friendly and designed with the customer in mind… but your customers can’t get help when your product fails? Your Apple Store employees are not doctors, or surgeons, or dentists. The pretension of your store is ridiculous: worst customer service experience in my 50 years of living.
I recently purchased 2 movies from the iTunes store and cannot get them to work. Also I can not seem to get a hold of anyone to help with this problem. Is there a number I can call to get a refund from iTunes?
I am having difficulty downloading music from iTunes. This frustration is compounded by the fact that i cannot contact Apple to discuss the matter. The software keeps freezing my computer and I am having real problems here. Thanks for understanding but I will need some help with iTunes! Apple customer service lines not helping causing more problems than solving…
Apple itunes customers beware. READ THE FINE PRINT! I spent a considerable sum of money “purchasing” many episodes of a favorite TV program from itunes. Customers need to know they are not buying files that can be played anywhere but in itunes and that access to the “purchases” is limited, you will never really own them and at some stage you will lose them altogether, Apple registers each program to the computer you are using and each time you change computers or play the program on a different computer, you lose a “life”, from memory i think you get five lives and then that is it.
Furthermore, backing up the files to DVD gets you nowhere, they are unplayable anywhere but in itunes, forget about watching them on your TV. Attempting to reinstall the backed up files to a new computer results in losing another life and guess what! they didn’t work anyway and are now totally unavailable. Take my advice, get your media elsewhere, the cost of this expensive lesson was comparable to the cost of buying the programs on DVD, which can be played anywhere and remains your property, not that of itunes.
I have just purchased an IPAD, and I also have a few mac notebooks and IMACS. The software is running better than windows stuff, but Apple seems to be so greedy. This company just has the intention to control your computers content, and is becoming a big threat to liberty. I really start to worry about this company and what they really do. For everything they do, they just want your money, and Apple wants to control your data. Just be careful, how much you purchase from Apple and what you syncronise over their server. Apple seems to be or to become big brother of all governments worldwide, or of all secret services!
I ordered an Apple MacBook but I never received it. They claimed it was lost by the delivery service but I never even received confirmation of shipment. About two weeks after payment, I received a few tracking numbers for the apple MacBook but they were all invalid. I demanded answers and a refund but they didn’t want to hear any of it. They wanted me to buy more of the same apple products and macbooks for me to get my first order. I contacted western union about it but they said that they could not do anything. They have a website but most of it is in Chinese so my plan failed. I was hoping that someone could help me!
Finally, iTunes started offering Beatles songs and albums. I went on to the site the first day the Beatles music appeared on itunes. Within each album there was a video (specific to the album) one could buy for $1.29. When I went back today to buy the videos associated with each album, I see that itunes will not sell the videos apart from the albums.
A little bit of background- itunes had been trying to strike a deal with the remaining living Beatles and the estates of those deceased since itunes inception. Everyone I know had pretty much given up on the Beatle’s music ever appearing on iTunes. But now it has – but unfortunately for the majority of people (such as myself), we were forced into buying the big boxed set of remastered Beatles CDs ($250) last year because we just couldn’t get the songs digitally, legally, and it appeared it was never going to happen. So for those of us in this situation who already have all of their music, we are now being punished and pressured into buying the entire album (which we already have) to get the videos.
What is so angering about this is that at the beginning (a few days ago) itunes was willing to sell the videos separately from the albums. But I guess they began to realize that a lot of people already had the music, having been forced to buy the expensive box set last year. So what do they do? You can only get the videos IF you buy the album you already have!!! Apple has always been a greedy, corporate monster but this really takes it to new lows.
iTunes could have maintained selling the videos separately and made a LOT of money. But that’s not good enough for the greedy itunes cookie monster- they in effect are saying, you want those videos? Well, you’re going to have to pay for the entire album to get them which means each video would cost about $13 rather than $1.29 (the standard itunes price for videos). Thirteen dollars for a three minute video???? God, you are so greedy and heartless to your customers! I’ve done business with itunes since their inception and have always known about their extreme business models but this is an all time low. I for one will never buy another movie, book, song , album, video, ringtone (or anything else) you sell itunes. I’m through with you. There are better alternatives to you such as Amazon’s mp3 store. You’re just a band of thugs, itunes. Goodbye!!
Yo iTunes, what the hell is your problem? Were you abused as a child? Was your uncle some sort of salivating paedo? I only ask because I want an explanation for why you feel the need to behave like a total jerk every minute of every day. I am writing to let you know that it is no longer acceptable and it ends here. Constant beeping, problems syncing with my devices, always crashing on me!!!! Oh yeah, I am on to you iTunes. I’ve seen your type a hundred times. Bullied as a child for having a misshapen head and badly fitting jeans. You’re bitter and vindictive and you need help. I suggest investing in some counselling and we will take it from there.
I got an iPhone 4 awhile back and have really enjoyed it so far, it is much better than my old iPhone 3g, but still lacked the customization that the android and other phones have. Needless to say after a few months of boredom, a friend jailbroke it for me one night. He added some cool apps and features that are really customizable, the only problem is now my phone is bugging out!
What most people won’t tell you is that once you jailbreak a phone you lose the ability to take it in to get fixed! Apple won’t have anything to do with people wanting to push their iPhones to the limit. Why doesn’t apple support more cool features like jailbreak models for the iPhone??? It just doesn’t make sense does it. Apple is supposed to be the geeky suave tech version of Microsoft, but lately it just seems like the big bad wolf, dominating everything and giving nothing back to us the consumers.
On this date November 5,2012 .i needed help with my i phone and drove to your Eastview store in Victor,NY. I live in Rochester,NY.When i got there i was told that i had to make an appointment for another day . After hearing so much good about your service . I was very disappointed .the person i spoke to was not willing to help me ,But only direct me to the Verizon store .Did not even try to work with me .I don't normally don't write this kind of letter, I rarely complain. I drove 40 miles round trip and wasted valuable time all for a very frustrating experience. Is there something you can do for me.
I purchased an Apple Computer (Desk Model) in May of 2011. It took a lot of though and research before I made a decision to purchase the computer because the cost was so much more that a regular PC. I am not a heavy user of the computer. I am retired and I wanted to get a good reliable computer that would last a long time. In June of 2012, my Apple was dead. I took it to the Apple Store and to my surprise they said the problem was either the power supply which would cost approx. $109.00 dollars or the mother board which would cost $649.00. I was totally upset, because the computer should have lasted much longer without a problem. They replaced the power supply, for which I paid $109.00, which I did not have. Of course the part was good for 90 days. Well, right before the 90th day, my computer died again. Took it back to the computer store and was told that this would be the last time that they would replace the power supply, that the next time my computer died that I would have to purchase a mother board. Why did you not have a recall on this item if the mother board was no good? I am highly upset because I do not have the funds to purchase another computer. I paid good money for a computer that proved not to be reliable. Besides that, the closest Apple store is 1 hour from me. This is not good business and I deserve a much better deal that what I got. I truly hope that you will stand by your product and offer me a better deal than what I have received to date. Please reply asap because I don't want my computer to die again before I receive a response. You may reach me at email@example.com
Thank you in advance for your cooperation in this matters.
I'm totally disappointed with iPhone as the issue is on software why do they keep putting the blame on our hardware when before installing ios6 phone was still totally all right. Reason is totally unacceptable. iOS6 is an inferior product and they should never have allowed it to be released to the general public. Overall I don't understand, and it's something that I will have to live with every day. The software crashes all the time, I constantly find myself complaining about how poorly designed it is. Won't Apple please make something better in the end and release it for our own benefit, it's just something that has to be done with the next generation iPhone.
I will NOT be buying ANY of Apple's products, though they are beautiful. The only real reason I personally would give to purchase an Apple product such as the iPad would be the apps and I will be giving Android every last penny that I have in the supreme hope they overtake Apple's market dominance in this area. I made this decision ultimately after buying a book through iTunes and found out that I cannot use it due to DRM restrictions. The very damn least you could do would be to let me use it on my computer and now I have wasted 12 dollars. Screw you Apple. I will now buy a Transformer Prime, even though I have the original transformer already.
I also have an Android phone. Every product from now on will be Android-based. I hate you Apple. You will not ever get another one of my red cents, you greedy bastards. May you die and suffer in the depths of hell with your greedy minion Satan and perhaps the pillagers of Wall Street who also love raping people out of their money.
I bought my iPhone on 11/3/2012, when I got home I noticed the wi fi kept going in and out. I walk to the next room and it switches to 3G. I tried to take it back to the store where I purchased it on 11/6/12. They said we would have to go through the apple company, that they would not exchange an apple phone. So I called apple, they said take it to an apple store( which is 1 1/2 away from my house), send it back(which will take 3 wks to get it back), or I can put an $800 hold plus pay shipping cost to get it back a little quicker. I am very unhappy with these choices, it looks like apple would try to do more for their customers. I have bought 4 iPhones and an iPad, wow apple, it looks like you would treat your customers better. At&t should do more as well. It says a lot when AT&T won't even exchange an apple phone. I an article needs to be submitted about how this has turned out, so other customers will know what they are going to have to go through just to get a NEW phone fixed.
My ipad3 is still on warranty and i cannot use it. It completely collapsed. No place in warsaw wants to change it because they say it looks someone wanned to open it. All mobiles open. I believe my brother have tried. But anyhow it didnt react to anything.
So i find it very unfair the way im treated in apple stores. They offered me change for half price! Its not worth it since its gonna fail again. All of my 4 ipods where failing me but not up to this what happened with ipad3. You give me no choice than give up with apple ultimately.
Im better off with samsung. All three of them i have there is no problem with them. And all my curiousness for something new is in vain. I want you to know how dissapointed iam.
I've had my iPod touch 4 for a year and a half. The home button is now totally non-fuctional. I spent about $300 to pruchase this, used it with extreme care and now it will cost be over $150 to repair. I am extremely dissapointed. I am considering buying another but am very hesitant as to whether, what must be a design flaw, has been rectified.
I am on my iPad and my volume isnt working at all! I try and turn it up or try to turn it down and nothing comes up! But when I flick it from no sound with the line through the bell to sound it comes up I do have my volume up when there is no volume and it stays that amount.
I tried to listen to music but instead of having that white line at the top right corner with the nob to move the volume up and down it had no nob at all! I have tried switching it on and off but nothing has happened! It just stays completely silent with no complete way of turning it up or down!
When does Apple solve this annoying problem or do I have to buy an other tablet? As a customer I am fed up with this line:
"We're Sorry This content requires Adobe Flash Player, which is not supported by your device. This content can be viewed on a desktop computer or on mobile devices that support Flash Player.
Copyright Â© 2012 Adobe Systems Incorporated. All rights reserved."
Deal with it and launch 'the Apple act of the century' and solve the problem as a service and as an obligation towards all your customers using an iPhone or iPad.
My wife wants to show Facebook photos from her ipad to her mother in a clinic without internet connection. How to download the pictures on ipad? I can download them on my Mac. So just transfer the photos. Easy? ipad has no usb port. Use photostream? Easy? Last time this took me 3 hours.
Suddenly the photos arrived, without notice. I am unable to reproduce that successful result now. It's a nightmare. I connect to ipad, and send my photos to "the Cloud", but ipad says they aren't there. Help files don't help. Google has an entry where someone says to "sync the photos on the iPad device, in itunes". I have "ipad device" on iphoto.
But no way to "sync", it refuses. Why this torture every time? I long back for the days that I simply used a memory stick.
Just quite surprised with the quality of MAC BOOK ..
I bought one in Indonesia 8 years ago and after 6 years ,technical services informed me that the motherboard was totally broken .Price to change it was so high, that I decided to go again with a new Mc book ( serial number W80047RL8PW ).I bought it in Bali ( Indonesia)
It' only 2 years and once again , the technical services informed me that the motherboard is dead in this new computer...The price of the spare part is once again totally crazy , and this time, they even quote a top case ( when mine is still totally ok !! )
I m quite surprise by the quality .. How come the motherboard can be so fragile !!
I really hesitate now before buying a new computer .. Would like to know if this problem is often brought to you ... !!!
Thanks for your answer
I have an I phone 3G I have been wanting to download apps but now i can only download them if I have a 4g or higher, I dish out enough money to be able to use this phone. I would like to be able to use it to the full extent, if downloading requires a higher grade, why don't you send me one free considering I wasted $200.00 on a product I can't even use. This is ridiculous, and evidently a complete waste of my hard earned money. If I knew this would happen I wouldn't have purchased this in the first place and gotten a HTC or another brand.
2nd apple iphone 4 with faulty power off button. Apple store couldnt fix but offered refurbished phone with only 90 days warranty for Â£126. Store not interested that this is a common and known product defect. Goods not of merchandisable quality. Should be offered free repair or chance to upgrade. How long would the buttons on a refurbished phone last with a 90 day warranty. The quality must be cheap and poor if they cannot fix a switch/ button. Apple customer service very poor unless your dpending mire money.
I powered up my Apple Macbook Air 13" and the screen had lines on it. I took it to the Apple store and they told me too bad. The man said I broke it by "possibly leaving a pen on the keyboard when I closed it. That is absurd; I accept responsibility for carelessness. I leave it in a protective shell and I am very careful with all my electronics. I did not bump it, drop it, or otherwise abuse it. The technician told me the price to fix it is $453. I haven't even had it a year. I read about many complaints of the same thing happening to other people via blogs on the internet. I am 65 years old and saved for a year to buy the laptop so I could do facetime with my grandsons in Oregon. I can't believe that Apple doesn't have a complaint department. Can you help me?
I had bought an IPhone 3gs in Mumbai. After 9 months from purchase due to prolonged issues in the device I took it for repair to the Santacruz service center. It was replaced in a weeks time and I believed I got a good replacement phone. Within two weeks the phone started shutting down on its own and finally it went off completely and I was left without my contacts and other data. I took it again to the Santacruz service center and got a call after a few days saying that my device has been opened outside Apple and they would not repair it. Its been frustrating to have lost my contacts and to be without a phone due to which I have missed out on few important meetings and appointments. I need to be compensated for the mental agony caused by all this.
I bought an Apple Mac as a birthday and Graduation present for my son in March 2011in NZ.He is a Graphic Designer and needs it for work.2weeks ago his power cable light did not come on and he noticed a tear in the cable. As he pulled it out it tore further and he took in to the Yoobee store in Newmarket where he was told that he could forget about it being replaced under warranty as he had cut it. The assistant then went on to offer to sell him a new cable I complained to the person in charge and the service manager who could only offer sending it away to be assessed for which a fee applied if "no fault found" and a waiver if job is a warrenty repair.
This clearly to me is a cop out and when speaking to numerous owners of Macs, found out that this is a common problem due to the way the cable is manufactured and fits into the computer but getting a replacement under warranty is like getting water from a stone.I would like the APPLE PEOPLE to look into this.My Son has had to turn down numerous work opportunities due to this ongoing saga and i feel that the warranty is not worth the paper it is written on.Just spoke to a friend with the same problem in the states who went to the apple shop and got a replacement as they immediately recognized the problem and stated that they get them all the time .
My newly bought iphone 5 has problems regarding netwrok , hanging, battery backup n phone gets heated up badly during charging and apple service centre (IMAGINE NOIDA SEC-18) are not agreeing to swap it because they are saying that we couldnt find the problem and even my phone got heated up in front of them too. So just send them a notice or reply me asap what should i do now?
I bought an Ipod 6th genertion 2 years ago after 18 months the volume button got stuck, since it's not part of warranty I got a new Ipod paying 70 euros. Now six months later the on/off button got stuck, and once again got a new Ipod paying 70 euros.
Now honestly I think the fact tha the buttons get stuck is a problem of production and not caused by the fact that I pusto hard on them. What if it happens again do I continue buying new Ipods forever. Twice in not even two years is a bit too much acrdin to me.
While I was searching through the App Store today on my iPhone, I came across a game under "puzzles" called "Beautiful Jigsaw" by Bigbird. When I opened the app it immediately showed me a nude woman with her legs spread. My understanding was that Apple did not allow pornographic apps.
I will have to immediately remove the wifi from both of my children's iPods; which pretty much makes them useless to own. Please remove this app from your store so that the Apple App Store is safe for children. Thank you.
I recently tried to download apps with my apple ID unsuccessfully. I called customer support and they wasted 30 minutes of my time trying to resolve the issue. The support staff placed me on hold >5 times and I spoke with 2 separate support agents both of which were clueless as to how to address my issue. I have since created a new apple id and solved the issue myself. If you would like to verify the problem and the fact that is was unresolved please reference my old apple id username and my new apple id username. A complaint with the BBB was also filed.
I recently spent some time in Thialand. While there I had to take my MacBook Pro into a certified Mac repair centre in Bangkok. It was here that the staff of this centre took it upon themselves to change the location / region which would enable the DVD player to operate using DVDs purchased or rented in Thailand. Without my consent or knowledge this service centre went ahead and changed my region and that was not my wish. I had decided that because of the few times we are able to change the region I would not do this for Thailand so as to save these possibilities for an arera where I would consider living for an extended amount of time. It was not until I returned to my home country that I was confronted with the DVD player instructing me that i would have to change the region before it would play.
This is when I found that the service centre in Thailand had changed my region without my consent or knowledge. Apple needs to give me back those opportunities that I have lost (2) to change regions that were taken from me. This servive centre was given my password and they entered an area of my computer that was not in need of any repair. Not only did they enter this area, they left the location unlocked once they had changed the region. This is a breach of trust. I would ask that Apple return those opportunities to change regions that were surreptitiously taken from me.
I purchased an Apple i-pad from the Apple online store on October 31, 2012. I never received the item until Nov 5, 2012. On December 1, 2012 I called Apple to purchase a extended warranty. I was told by a person named Mike that I needed the serial number for the item and that there would be no problem. I had to call my son who had the I-pad since it was a Christmas present for his daughter. He called me later and gave me the number of the i-pad and I called Apple to make the extended care purchase. A lady named Marie? told me the department I wanted was closed and I would have to wait until they opened the next day to make the purchase. Today I called and after a 55 minute wait was told by a "Senior Supervisor" named Scott that I could not purchase the extended coverage since it was 31 days since I purchased the item. I explained to him that I wasn't even in possession of the item until fed-ex delivered it on November the 5th and why would I buy an item I didn't even own yet. When I talked to the lady at Apple Customer Care before purchasing the item she said the 30 day extended warranty privilege would be started when I received the item and they were good about forgiving a few days if I applied a little late. That proved to be a lie. Using common sense, would a person who orders a new car expect that the warranty on the car would start on the day they ordered it? I bought a new Camaro two years ago and the warranty started on the day I purchased it, not on the day I ordered it. Apples policy is totally absurd and unfair. I own several Apple products and always believed in the company, but I certainly don't have any faith in them now. I tried to file a complaint thru the better business bureau and Apple does not file thru them so I will contact the Consumer Advocate for Montana, but still . . .? I would appreciate very much anything you can do to help me on this matter.
My last two computers are iMacs. I like them much better than windows and do not plan to switch back. I need to up grade my OSX to Mountain Lion. Unlike when I upgraded to lion I got it via thumb drive, I found out that is no longer g option. I live very rural and I have several issues involved. First I have no way to pay to get it from the app store. As I will not give credit cards out over the internet. With all the hacking I do trust doing business that way. Even if I could call in and give a credit card number and then down load we have internet service issues w/hughes net. First I am not allowed to down load that much on my plan. Secondly even if I do it at two in the morning often large down loads get corrupted and you have to start over again. Basically for people in my situation we can no longer keep our OSX up to date. I feel sorry for those still in phone lines. That is the only option where I am at, no DSL, but finally satellite. Please go back to offering it on a thumb drive. Gail Kania
I just bought my first smart phone two weeks ago. I purchased it with a two year contract. I could not afford any assessories or anything extra such as a warranty at that time. The iphone 5 fell off my son's lap onto the tile and the screen broke. I was told by the apple store that I would have to purchase a new phone and that they could not replace the screen. I would not recommend the iphone 5 because it's not durable. I wish I never bouth a smart phone and stayed with my old durable and reliable flip phone. Now I'm stuck with a broken iphone 5. I hate it.
I bought my girlfriend an iPad for Christmas. Apple charged my credit card and shipped the device. 2 days later my credit card was charged again for a dollar less than the price of both iPads. they stated it was because the shipping was less they charged the card again for the lesser amount and I would have to wait for a refund.
Up to 2 weeks MAYBE. Then they said I would need to fill a form out to complain. Apple Sucks. I don't understand how apple can charge me twice for an iPad, yet they won't help me at all get my money back in a timely manner, especially around the holiday season. This cannot stand.
When the latest updated software for the IPhone and the IPad came out my friend and I updated all our devices. Shortly after my IPhone internal speaker didn't work. On Monday 10/1/12 we went to the Apple store in Advetura , FL. A manager named Joel gave me a new phone with instructions and was able to restore the information from the old phone. We went home and the next morning I realized the speaker still didn't work. On Wednesday 10/3/12 we went to the same Apple store and saw someone named Darnell Ho-Koon who was extremely accommodated and helpful.
He told us that we needed to bring a lap top and the IPad back and he could reset the IPhone. We wanted to deal with Darnell again, so we made an appointed for Saturday at 2:30pm. We checked in and he began to help us. About 15 minutes into meeting, Joel the manager came over said we would have to meet with someone else which was quite upsetting. Darnell went away and return shortly to resume helping us. Very strange customer service!! Darnell was very helpful and then Joel came over and told Darnell hehad to finish and take another customer. Leaving us hanging, not the fault of Darnell, but definitely the fault of Joel.
My iPhone 3Gs stopped working after 11 months of use. I called the apple tech support where they charge $30 to help make sure its not a simple problem. I hesitantly obliged knowing it wasnt a simple issue and figuring I wouldnt be charged when they found this to be true. Tech support has you hold down a couple buttons at the same time (which I already tried 20+ times myself.) So, they couldnt remedy the issue and I was told I would have to apply for a refund of the $30 since it was a problem w/ their product.
I told her I didnt want to apply for a refund, I just wanted her to cancel the transaction then and there. She said he would, yet the charge is still on my statement. I wish this is where my complaint ends but it's far from over. The technician told me there were a few ways to replace the phone, most cost more money and time without a phone. I chose to go into a apple store so they could replace it for me free of charge. Of course they set an appt for you not knowing if the store even has the product on hand.
I asked if she could find out ahead of time to save me time and gas. She told me sshe could not dial out from her office and that I would have to call on my own. After spending $30 for absolutely zero help, this really pissed me off. So I took a deep breath and hung up w/ her and called the store. After a 15 minute wait on hold a representitve answered only to tell me they cant look up what products they have in stock and I'd just have to come in and hope it worked out. If they didnt they could send me to another store or order one for me.
This is the MOST rediculous thing I have ever heard! I dont have a working vehicle at the moment and this is a HUGE inconvenience to me! Not one bit of descent customer service in the whole company. I am appauled at the success of this horrible company. Shame on them!
I have an Apple complaint about Apple iOS 6 Maps. I say go back to google maps, their picture clarity and accuracy was far superior to the faded blurry maps you are using now, I use the map application for my driving job but no more. Sadly you have failed and I'm going back to a navman GPS map locator, don't fix whats not broken! If Steve Jobs was still here he would not have allowed Apple iOS 6 Maps to be released, and would have stuck with Google maps until a suitable replacement could be found. This is hte problem with releasing a bad product into the market place. You have cost me for the last time Apple Maps! I should not have upgraded to Apple iOS 6.
I bought into a two year contract with Verizon for my iPhone 4s. I just recently started to stream video on it, alls well till a piece of crap ad for your iPhone 5 pops up and sticks around. In the process of trying to view a show missed on tv in comes the you are the lucky winner routine, of course I couldn't just close out your ad. End result I've got a piece ad stuck in my phone and I can't get rid of it. I still can't do what I want with your product because you want me to buy another. That's the bottom line. Don't hold your breath, I don't want anything to with apple until my present iPhone 4s problem is corrected.
After lengthy email correspondence about being fraudulently sold an expensive 'support program' by an Apple employee while on the phone to Apple, receiving help with a computer problem, and discovering that all I got back from Apple were a lot of weasel words which purported to be helpful but which never actually provided an answer as to how this could have happened and not even an apology, I guess the same will now happen with my complaint about the Apple wireless mouse I bought earlier this year.
Nevertheless I'll try! This afternoon I sat down to do some work on my computer and found that once again the mouse wouldn't connect with the computer and despite following all instructions the computer took over five minutes to 'find' the mouse. This mouse worked perfectly for the first few months but suddenly I couldn't use it without first going through a waiting period while the computer couldn't 'find' it - a period which seems to be getting longer as I'm told the computer is looking for it, then tells me no mouse can be found, then after sliding the back off the mouse up and down as instructed it starts to look again and this process is repeated over again several times before I am congratulated that it has been found.
I'm getting sick of this and was far from impressed when I went back to the shop from which I purchased the wretched thing to be told that problems with the Apple wireless mouse are common. In view of this I would be pleased to receive a refund for something which has proved to be time-wastingly flawed whereupon I will bepleased to post said mouse back to you.
A simple reply in plain English without all the usual meaningless weasel words would be nice.
I just thought I would inform you people of apple that apple is turning into nothing but complete crap. I had the 3s, had just bought it. All of a sudden it stopped working. Then I got forced to upgrade with money I did not have into the 4. I've had this phone just a few short months and all of a sudden this one is not shitting the bed also. My boyfriend has the 4s and is doing the same thing. He's had iPhones for a very long time.
The phones don't work half the time, drop calls and are slower than hell. We are very unhappy with every problem we have with these phones and they just keep costing us in the long run for piece of shit phones and it's becoming obnoxious. I just thought I'd inform you we are not upgrading in the future to yet another iPhone seeings how all they ever do is screw us over.
Even androids are better then these. Just thought I'd inform you you're screwing millions over all the time and will be losing three customers for this crap and probably even more in the future. Trust me I am not one to complain all of the time either. But this is becoming ridiculous.
I charged my iPhone 4S cos it was fault and after 3week of have in my new phone. It started to play up so I took it back this morning to discover the phone was fault cos it had been it water and tried to blame it on me the adviser I seen at first was no help then I see another person and give me a new phone I'm disgusted with the services I revive and I'm not happy. Not sure why I got a faulty iPhone from Apple, or why they decide to sell bad products like this, wish they wouldn't blame the negatives on others and take own up for it.
Dear Apple, I called to have my security questions reset because I made the account when I was six and don't remember the answers, anyhow I called and one associate said they could reset it no problem and I got on the phone with the another who told me they needed the answer to one after they were fully aware that I didn't know the answer and she told me that I obviously didn't care about my apple security I felt offended and honestly I may never buy another apple product again.
It has come to my awareness that there is a inconvenient problem regarding the selection of city times on the iPhone, today I attempted to add Kansas City Missouri to my various world times only to find that it is not listed in apple archives, this has affected my work considerably because of the traveling that I do and the important calls I must make to the city on time! I expect when I spent a large sum of money on this phone, that it would have the capacity to list cities.. This is a embarrassing mistake on your part and a costly conprimise on mine. Please see to it that my problem is fixed so I may continue my work effectively.
I returned items to the Apple store last month that my 12 year old daughter has bought on her I pod. I found a gift card that I want to return because I don't believe in stealing because "thou shalt not steal" and I'm trying to teach my daughter to do the right things. I called 800-676-2775 for a customer support representative and I had Ciara Johnson. I told her that I want to return this $100 gift card and Ciara replied that I couldn't. She said that I should either use it or give it as a gift to some one. When I returned the other items I told the representative that they should put a stop on this card and they said they would and I would be responsible for the amount used, which I agreed. If I give this card to some one it wouldn't work and maybe even some trouble.
I asked Ciara if I could talk to her supervisor and she said that they won't talk to me then said it would be about half hour. I said to her to please get one for me and she then replied that they won't want to talk to me and that they don't care. That's when I asked for her name and I told her that I was going to complain about the way she talked to me, she hung up on me. Ciara Johnson showed no class or respect to me while I tried to return something that would save money from a fraud/dispute claim and just doing the right thing by not keeping something that doesn't belong to me. I'm not the type of person that would order something, make a fraud complaint then keep the item. Even though my daughter some how got my credit card number and ordered a lot of stuff from Apple Online and Apple Itunes, I'm trying my best to return everything back to show that what my daughter done was wrong and I don't want to keep any of the stuff.
I have $17 left on my iTunes cards at the moment, but I will not get many of my songs because of the way they do business. I have been locked out of my account and cannot find anyone at Apple to help me recover my password and email. They won't believe me!
I am using new Apple iPhone 6 and am not happy with my service. When I connect to 4G the signals on the top left corner immediately drops to 2 points and stays there. Again when I turn off 4G internet the signals come back to full strength of 5 points. I am using my phone in Lahore Pakistan and Warid is my company. I expected better signal and service from Apple on this. I am hoping that someone can please help me figure out this problem.
To Apple store Biltmore phoenix. My iPhone shows warp issues I started out to call apple Warrenty dep and they were most helpful they offer to send a new device under Warrenty or I can go to the Apple Store have them Warrenty swap out my warped iPhone 6 so I goto my appointment on January 30th 6:50 pm to get a new device instant so the genius guy name Austin looks at my phone and takes it in the back to run it by some one exam in and whatever and he comes back out 5 min later and hands it back to me say in were not allowed to Warrenty your iPhone 6 it's not covered and I look at by phone in shock and I say instant Austin you took my bent iphone back there and either you or the tech guys spent a long time back there in try in to straight in it back out yea it looks straight and did made this matter worse by look in at the side metal of the phone were the volume keys are at the metel is buckeld up it was not like that when I brought it in
Like a Bubbled up WTF dude you bend my iPhone back to its shape the other way try in to straight in it out you either you Austin or the other guy tech in the back tech room and he was in complete denied in it all. Both managers came to hear this out there names Chris & Erin and they were on Austin side either way my phone came in bent and they bending it the other way to straight in it still should be coverd. They shouldn't even touch the device in that way Now I called apple care again and been transfer to Carlos Lopez the Warrenty supervisor he was a great help did a good job by out in on my notes the next time I goto that Apple Store I am granted a new iPhone 6 as I swap my defective bent iPhone that Apple Store mad matters worse and its take in care of by corporate.
This store needs to be reviewed urgent to the store director The employees involed name Austin and the tech that was work in that night in the back and the managers Chris and Erin they should've Handel it better by swap instead of all of us argue in this all needs to be reviewd either way they should just Warrenty this obvious Apple has bad luck on the new weak iPhones by all respect multi billion profit sales on iPhones. By the way the store employee and two managers. That night were very nice but this is a issue on there behalf I will return next day or two to get my phone swapped out by the 1 year Warrenty department granted me. This occurred on January 30th 2015 at 6:50 pm my genius appointment
I used my MacBook Pro on Tuesday of his week in the morning and closed the lid came back to it 2 hours later and found a huge crack from the bottom right corner to top. I am very upset as I saved a long time for a Mac and now they tell me I have to pay to have it fixed. I am not impressed so far with the quality of Apple products lately and the fact that since Steve Jobs died quality seems to be on a downward trend.
I am living in South Asian country 'Nepal'. I brought second hand iPhone 5s six month ago. Now my iPhone has following problem. 100% or full charge of battery is not giving backup maximum 4 hours only on standby mode. Some lining scratch seen when I on my iPhone in the border side. So, please give me suggestion that where I can contact to solve my iPhone's problem
I live in South Asian country 'Nepal'. I brought a second hand iPhone 5s about 6 month ago. Now, I have 2 types of problem on my iPhone 5s. I have charged 100% but the without any use(like: conversation or use of net) only on standby mode all the charge of battery finish within 3 hours. Some sign of scratched seen on the border of the screen, when iPhone has been on and automatically it will disappear itself. So, please give me suggetion that what I will do and where I will have to contact in Nepal.
Accessed my iTunes program today to listen to some music, and to my surprise ALL songs, Movies, Videos,… EVERYTHING GONE! songs and videos, and movies are still in my computer, but no longer organized, and I have spent 100s of hours sorting, organizing, rating everything. Tried reinstalling iTunes, nothing seems to work, and I have way too much music to manually add folders, and reprogram all of that information again. Computer has not crashed, and I was just listening to iTunes yesterday, and everything then worked fine. This is the SECOND time iTunes has ‘blanked’ out on me in the past 3 years. Haven’t seen any support options that cover this problem, but I hope you can let me know a way to resolve this problem quickly.
I am very upset as I have downloaded started to download my purchased iTunes songs on my new computer, I have wasted two lots of $30 Telstra credits, $60 all up, and still have only downloaded 54 songs out of 345. I am not willing to waste more money on buying data just to download my purchased songs that I have already brought. what can I do about getting the rest of my songs downloaded at no extra cost?
I have just purchased an Apple Ipad from a recognized shop in Zimbabwe. I am unable to make purchases on my IPad using my Visa card which is U.K. based. Have owned a Kindle for years and have no problem buying from that. Why can Apple not facilitate me using my U.K. Bank account. I feel very very annoyed about this. I have been back to my supplier here in Zimbabwe and they are unable to assist me.Please please help. Jillian Payne.
On Monday I called your office to request two new micro sim cards. They arrived two days later but I could not tell which one applied to which phone number. I rang again only to be told an error had been made and new phone numbers had been given! The person I spoke too promised to send two further new micro sim cards within 24 hours.
They arrived the next day (yesterday). I called again to have them activated and was promised all would be working 100% within 1 hour that was at 16.20 yesterday and still nothing. My old phone number no longer works, my wife’s phone still does! Both new I-phones will not work as showing ‘no service’ Please sort this out IMMEDIATELY.
I do not feel that I must pay to have all of my programs reionstalled on my computer. I don’t mind the little ones. Those are no problem. but I have an editing system. Avid media Composer 5. should not have to be responsible for that reinstall Apples hould do it for me. Furthermore, I do not like the fact that the hard drive cannot be ordered so it would be there when I bring in my unit. Hence my unit could be out for 2 weeks at least. I could put a deposit to ensure that I would come in to that particular store. Apple seems to think that we don’t use our computers for business, which is why I have had to wait to the last minute. I edit with mine and I need it. Nonetheless, I would be satisfied if Apple restores my Media Composer editing system.
I tried to order an ipad and could not. I went to the store and could not buy one. I want to know what is the problem with purchasing an Apple Ipad 3rd Generation when it is shown to be sold at the price of $454.99. I want this at this price or the 4th Generation at that selling price. This company is showing false advertising for an ipad! I want one at the selling price!
I bought the app sync.me from iTunes for my iPhone and has been working fine but the last update has made the app unusable. When I use it sync.me says there is a problem and will get resolved soon but it hasn’t been resolved and I can no longer find it in the iTunes App Store . I am very upset that I bought an app which no longer works but that iTunes had dropped it from their store. I would like a refund or some information that the app will work on the future. Thank you.
I have been a Supporter to all Apple Devices. Owning multiple devices (i.e.) 5 iPhones well every iphone since birth, 2 ipads, 2 Macbook Pros just to start. Where my issue starts, I purchased an iMac back in June of 2011. Because I have had so much faith and confidence in its products, I did not enroll in any protection plan on the iMac.
270 days later, I finally have an opportunity to utilize the iMac and discover a smudge in its upper right corner. I hardly ever, ever, ever had the time to utilize it to its fullest because I use my Macbook Pros. The iMac has less than 100 hrs of usage from time of purchase.
After speaking and explaining my plea to several advisors, even a Sr.Level Apple Care specialist, I am now left in the dark with no choice but to pay a full price of $526 to replace the lcd display which is a manufacture defect. I have kindly ask for some sort of customer courtesy. You would think a Multi-Billion Dollar company would appreciate a customer such as myself to say “Dont worry we will help” but that simply is not the case.
Up till today, I have lived and bleed all of Apple products. The thought of a bad relationship sickens me to my stomach. Until there can be a simple resolution, Im turing away from all business referrals, being a valued supporter and will no longer look to continue being a valued customer.
I saw that on 12/24/12 there were charges on my bank account for unauthorized purchases for about $129.00 on Apple iTunes store! As we all know, there are prompts that only allow purchases once password is put in! I know I didn’t authorize as I am unemployed and that would have cost me almost my entire unemployment check! Very upset about this. Can’t afford and need you to please take these charges off of my account and credit back to my bank account. I have had the credit card used for this account disabled per my bank’s suggestion in case this was a case of “hacking” in to my account.
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