Customer Satisfaction Results
2.16 out of 5
2.16 out of 5 Stars
69 Consumer Reviews

AOL
Complaint Department


Welcome to the AOL company complaint page. Here you can file a complaint against AOL online for poor customer service, billing problems, or report a rude employee. If you need to contact the AOL corporate office with your feedback, there is information listed below including mailing address, customer service phone number, and support email address.

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Top 69 Reviews about AOL

The most popular submitted in 2015. Are you a AOL customer? Use our online web form to create your own.

60

The format of the AOL news/sports has changed to a page much larger than fits on my screen and much of it is darkened -- so I can't or read much information. I didn't request a change. Also, the format arbitrarily shifts back and forth from old to new. What's going on?

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20

I have to sign in all the time, it wont remember me anymore, WHY It just started it and I am not liking it at all.

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40

I submitted my bank details to a client on November 23, 2015. There was a gap in email or other communication from client until a couple weeks ago when he called. He had sent the funds, he said, and wondered why he hadn't heard from me. My aol account seems to have been hacked into and the client seems to have been instructed to redirect the funds elsewhere. Three thousand-odd dollars have been stolen via this aol account. Obviously this aol account is being watched.

I do most of my small business transactions there and I need to feel I'm doing so in an environment that is 100% safe and secure. This level of fraud obviously questions aol assurances of security and compromises my business relationships as clients' hard won confidence is completely shattered. What Are The Solutions? I'd like to change my aol address and password. But is this the only solution? I see, for example, where access is almost password-free – my screen is set with user name and password whenever I access the aol customer support email site. Perhaps that needs to change and make accessibility a hacker's nightmare. I look forward to hearing from you.

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20

Every time I click on a story to watch this damn thing FEATURED ON AOL starts. I don't want to see that I want to see what I clicked on to see. It never gets to the story I clicked on. This is annoying!

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40

Got messages from AOL saying that Verizon was changing their platform to AOL The day came; He clicked on; The screen locked (he's never locked it and has no password). Worse happened/ No email etc. Hours on the phone to AOl and Verizon. We go mixed messages from them--not affiliated or yes you must change to AOL. My husband still can't access emails after 4 days and many many hours on the phone, we' been cut off and switched to the point that we want some other provider. Please supply suggestions.

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80

I downloaded the updates and now i cannot get my aol desktop to work. It now asked me different sign on sheet than before wants my screen name and password. I have no idea what that means all i want is to be able to sign on with desktop, thank you very much!

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40

I am tired of the constant "whoppes" breaking in of messages, facebook, etc. It is now happening regularly. Either fix it or it is "bye bye" for me after so many years.

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60

I have always enjoyed all your articles that you print, until tonight. I wanted to watch what i thought was a story of a cat and a dog. When i clicked on, what i got was pure porno. I am not a prude but i do not go for that. I did not watch it except to see that it was a Facebook article. I do not subscribe to any of those things and i don't want to see anymore. These are my thoughts and complaint about AOL.

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60

My problem is not with AOL, it is with Computer Checkup. Computer Checkup will not through its entirety. Mid way through the scan you get an "unexpected internal error". To complete a Computer Checkup Scan one must run each individual program comprised of Computer Checkup. Since we are paying a monthly fee for this capability, surely it can be fixed to run on Windows 10.

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40

I am tired of the aol saying opps need to restart. I have been having this problem for a while and been letting it slide. If it keeps up i am going with another company.

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40

When I open up a news item of interest, the large photo screen remains black with a yellow circle spinning. What do I do to resolve this problem? I need to contact AOL customer service to complain, but there is no number listed on their website.

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60

On Monday, Nov 2, 2015, I started a chat with Tech Nathaniel Rein. My problem was I could not get Google to search when I pressed the search button. I answered several questions including what operating system I was using which was Windows XP. I had version 9.7 and he told me I had to update to 9.8.1 and that he would take care of it if I gave him control of my computer, which I did. He proceeded to get rid of my old AOL files, among other things, and then turned me over to John (didn't get his last name) who proceeded to install version 9.8.1 which was successful, to a point since I now could google. However, when I went to Facebook and my bank Wells Fargo, it was formatted.

The next day, Nov 3, 2015, I started a chat with Joel C concerning my current problem who informed me 9.8.1 was the wrong version for XP and said they had to reinstall 9.7 at which point he turned me over to Alex who fussed around for more then two hours trying to get 9.7 reinstalled to no avail. He then informed me something must be wrong with my computer because I was using an operating system that was ten years old which is why he couldn't re-install AOL. He then gave me a telephone number to call and assured me they would solve my computer problem. I don't like to say this but I had a feeling he didn't know what the hell he was doing. However, I thanked him for trying. Since he left the 9.7 installation Icon I asked him if I could try to install 9.7 myself. He said I could try but if wouldn't work because it didn't work for him. IT WORKED and I am now back to 9.7 but Facebook and Wells Fargo are still not formatted. (no pictures just blue words).

I know I have an old computer but it was working just fine, except for google, until I called for help. I am afraid to call the number Alex gave me. I think my problem is the Flash Drive but when I go to their web site, it is formatted also. Been with you guys a long time and would hate to leave. I can live without Facebook but I have to get to my bank account.

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40

Just spent over 2 hours writing a very difficult and complicated email to a client. just as I was getting ready to send it something erased the entire email except for the address of the recipient. I am absolutely furious. I can find no way to restore the info. I can not believe there is not a two step process that can stop an accidental deletion of an entire email or at the very least a way to recover info that just suddenly vanishes. Now that I look online I see more AOL complaints than I can count. Wow!

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20

For no reason my AOL email will not load. I have jumped through every hoop to get it resolved on line. Seven calls to "Tech Support" have met with waiting times of 11 to 30 minutes with no connection. The password and security questions have not changes for many years. However aol keeps stating that the password is incorrect and that it cannot identify me as the user of the Genserve account.

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60

Recently my AOL "Welcome" page has been changed. Now, above the daily news highlights, is a series of advertisements that I never asked for and do not want to have. I followed the instructions to eliminate them. The response I received is that I cannot eliminate them. These advertisements that AOL is putting on my AOL desktop are paid advertisements, paid to AOL. I am paying AOL $300 every year for my Email service.

I am insulted that AOL takes my money and then sends massive advertisement to me. I would appreciate if you can totally remove these advertisements from my Email. If you refuse to do this I will file a complaint with the FCC. You are violating my privacy with these advertisements.

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60

Within the last 5 or 6 months the following: Way to many ads. Trying to opt out of ads causes AOL to jump around, while you are trying to read an article it switches you to another article, page, or an ad. AOL e-mail sign in page pops up while viewing news and when you try to back-space to where you were it kicks you out. Trouble opening AOL.

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40

AOL installed itself without my permission. I leave my system on standby for updates from MS, so it's online 24/7. I activated my screen and saw the AOL icon on my task bar. YOU do not have the right to self install. My typing skills suffer when I am mad... I don't want to see this happen again; are we clear?

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40

First, allow me to explain to you that there are alot of times I do go to married chat rooms. These rooms are a great stress relief and a place where I meet my friends to chat with. However, you have several people in these chat rooms who freeze a person screen. Also give viruses where it messes up your computer. There is a person in a few of the rooms, JJ, who is rude, disgusting, and takes control over the entire room. I just can't believe with these type of complaints no one investigates these rooms and takes their aol rights away from them. They disrupt the entire rooms, nasty words and threats.

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20

Main computer windows works fine. I have an iPad and approximately 2 hours ago went to internet and received an error message which doesn't allow me to do anything. Windows Firewall Warning *** your computer may have adware/spyware virus *** call 1-844-415-0000 which apparently is a bogus number according to reviews of this number on the internet. I called AOL and waited on the line 25 minutes and someone answered and then I was disconnected.

--Initially calling the 844-415-0000 4 times I was disconnected when I asked who I was speaking to. A person named Matthew called be back from 844-416-7294, said he was the manager and switched me over to another person in Illinois who kept putting me on hold as he couldn't help and then was disconnected again. Talked with another person John Martin from Texas 844-587-1470 in which once again I was disconnected. I am frustrated, disgusted and as I'm writing this complaint a person John Matthews from Manhattan called me back and wants to know what the problem is.

I am asking you please to have someone with any authority call me back directly. Thank You for your help!

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20

The local news doesn't display local news, everything happening elsewhere. Get my local news back to local.

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60

I called aol with a problem. I could hardly hear the girl, who put me on hold, which became total silence, then hung up on me. The problems I called about were:
1. Whenever I select a portion of an email to print out, it prints in such tiny type, I can hardly see it. This happened within the last few months with an "update," I am presuming. Could you please change it back?
2. When I am viewing news of the day and or playing solitaire, pages or cards skip ahead and I have to keep going back to view the skipped pages or cards. Can you fix this jumping?

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40

Today when I signed on to aol I could not get a picture on the info in the center of the screen (1 to 40). There is writing next to them but no picture.

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40

There are far to many adds that are covering full news stories and where the corner close ad choice does not close the ad rather it often has no choice to close the advertisement at all. This is getting to the point where what you offer is nothing but advertising as though you have gone the way of television and radio...PLEASE reduce these on our welcome page ASAP. I am considering switching to Bing or Google as my home base for searching and emailing if this problem does not get solved.

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60

Cancelled my AOL Broadband service in January 2015. Continued to receive billing for a service that was not provided. Went on lie after cancelling service with message stating the service was not active. Initlially disputed charge with credit card carrier in January, informed may be off the billing cycle for AOL, paid bill only to to receive another bill from AOL. The credit card company processed the dispute and denied payment. Today I received a bill from AOL again stating that I owed $35.90 in charges and that my now cancelled account fro the last 3 months was suspended and that I needed to pay the bill. We did pay the bill, but was not pleased with the process. We have not used this service for quite some time, but neglected to cancel the service previously, for which I take full responsibility for. I suspect this may be true for a number of people and will do my best to inform the best I can. CONSUMERS BEWARE.

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60

Fraud companies are pulling my email account and using my background loan information to threaten me. Stating that I will be arrested. Calling my employer,and myself with verbal threats demanding payments. Again they were able to pull my online information and using it against me. I have changed my log in sign-in over and over again, what else? Can I receive a new account?

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40

I paid for live help on the phone from Aol and I have been on hold for 43 minutes waiting for someone to pick up and help me. so far all i hear is some terrible music that is loud and annoying. You have charged me for this service and I am getting no service at all!

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40

I have had my account invalidated i can not sighn on get to my emails as im looking for work and gave this email to companys i find it so frustrating that they can just take my email account away no waring or prior communications i have broken no rules or terms of contract , i have had this email account for over 14 years plz could some one help me with this ?

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60

For the past couple of weeks aol is not responding or there is a long wait until it finally does respond. I have just had a computer scan and there doesn'y seem to be anything wrong - so please tell me what is going on.

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40

Ive been on hold over an hour on TWO different phones and the music being played is really disturbing. I had to put my phone on speaker because who can sit and wait this long for a representative without going on with their lives. Your music is morbid and these wait times are unacceptable especially since I pay you $13 a month for what you claim is FREE EMAIL. I call once a week and go through this on hold for an hour thing before Ive had enough and hang up.

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40

I went to my address book to find an address, I opened it up and found that my address book now contained HUNDREDS of addresses listed. These were 99.9 % strange addresses to me and all seemed to come from Yahoo members. My computer has been invaded. I just spent an hour deleting these addresses one by one and haven't made a dent. The only thing I can see is to cancel my AOL and start a new E mail account. I do not want to do this as I have nearly 20 years of advertising with this address and losing this address will cost me a great deal of money. What do I do and how did this happen?

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60

3/25/15, 4:15 PM. I called AOL approximately 1:30, was advised an advanced technician would call me about 2:00 PM. No one called! For at least three or four weeks the AOL CALENDAR will not save or give a reminder for the day or date I chose, really aggravating. AOL always has had problems with the calendar. It says a server error occurred. AOL quite often come up with a prompt that AOL had incurred a problem, will resolve the issue, stand by. I then have to wait, sign in again. 'ARE YOU SURE YOU WANT TO CLOSE ALL THE TABS IN THIS WINDOW?’ If we go to the effort to close out the tabs, let us do it! Don’t make us go thru other motions. If we made a mistake, we will learn by it.

Since AOL took control of my computer to fix one of their other issues, I now have to go thru agonizing motions to be able to read a valid Email that was in SPAM. I select it as NOT SPAM. It does not appear in NEW MAIL as it had always done. Now I have to select MAIL on the top of the screen, scroll to CHECK OTHER EMAIL which brings up another AOL screen that I have to enter my Screen Name and Password again, even though I am already on AOL. WHY? It then brings up another screen showing the emails that I hadn’t been able to view previously. Having read one, I may have to sign in again to view others. Thanks AOL for your inefficiency, causing me all the extra effort and wasted time! Why am I paying AOL a $9.00 fee to fix problems I wouldn’t have if I didn’t use AOL? Just about every time I let AOL take control of my computer to fix a problem, they take the easy way out for them. I end up have to sign in again for all of my sites.

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40

I have been unable access my account and to get hold of anyone from AOL for 3 days!!!!

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40

i picked up a virus on aol yesterday i didn't open it but it popped up it was called some kinda shield i been with aol since it began over 30 yrs ago at least i am a 71 yr old male,i am on my mack now because my gate way all in one isn't working any more i been on aol tonight fooling with your tec support we went threw various steps to try and resolve this issue after over 4 hrs of working on it it finally stopped working i was talking to a supervisor in tech support names leanord l with nothing working after be frustrated. he said there wasn't anything else they could do and gave me the number for the billing dept said it opened at 8 am so at 8 i called them they kept telling me it was my fault. i sure am not a computer wiz then they sent me to software dept i got hung up on in there next so out of total frustration i am trying to get hold of some one thats higher up on the latter to take my computer to a local tech man here to reinstall windows 8 and back up my data so i don't loose everything on here.

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40

AOL Answers since March 1 (18 days ago) has not allowed sign in with AOL screen name and password. Daily complaints via Feedback have had no reply.

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20

I received a notice that AOL will start charging $750 PM after the 16 of April. After that a series of new connect was demonstrated, and now my emails are interrupted slowed down. At times I can not receive or discard messages. It really a disgusting mess.

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60

I have registered a complaint to the ftc about this ongoing problem. All of the mail I send to the Aol folks is being returned to me by you folks. Yet all of their mail (Aol mail) is delivered to me. Seems myself and friends are paying for a service and not receiving it.

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40

I received an e-mail stating my Aol service I have was being increased to $23.09 it is now $20.99. When I started with AOL my service was free. I am finding it hard to pay the $20.99 as I am a widow on Social Security and really cannot afford what I am paying. I know people who do not pay for the AOL service they have.

I don't know why I have to pay for mine. I had a computer and had Mc Afee but I have a Apple laptop for the last 5 years. I also do not use other features. I just use your face page. I would like to keep AoL but the price is too high. Please answer me ASAP, as I have tried calling for two days and they have told me I would have to wait on the line for 25 minutes. Not happy that I could not talk to anyone.

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60

I wrote a complaint that I was never told that my old AOL email address would be no good after AOL changed its name to mail.com. Since AOL never gave me a new email address, I do not have a good one,so I gave the old AOL address. Now, after writing a complaint on this issue, I got a message that they would have to check my identity at my email address (which is the old AOL one which is no good). Therefore, my complaint will go nowhere and hundreds if not thousands of people will be right royally screwed by AOL's incompetence and lack of caring about the kind of job they do.

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40

I am aol user for long time but yesterday I could not use it due to poor care about customer. I need to talk someone who can change this attitude and fix my problems. I need to open my aol mail. you are descrimating with age and race.

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60

Used AOL mail for 20 years. I have a personal account and bc of recent lay off created a professional email account for linkedin and on my resume submittals. As of yesterday I am not able to access the professional account and when I call both the tech #s I am stuck in a loop to provide my phone # which I would not include in my profile. Tried everything to get to a live person w no success. I emailed my complaint to AOL via my personal email account. that was over 24 hours ago and still no response. I am in the middle of setting up interviews etc and now this??? Really AOL?

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60

I play games.com and set up a chip buy and coin buy for tje game word battle. You have charged me at the end of march twov times fifty dollarsvfor chips thatvi didnot get in 24 hours marv h 25 and 27 you let me click in but no chips. I dispute these charges of two x fifty dollars at end of march . I earlier did purchase fifty in coins fifty in chipsvand 15 $ in chips earlier in march and 15 $ worth the 31 of march. I did not get mt chips the two last 50 $ buyyou have charged me for kathy vesey . 612 802 2366

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60

I have been customer of AOL for 20 years

there email is getting worse and worse.

When I send out group mailings to my customers i am continually challenged.

I called years ago and go set up to do large group mailing

I recently had my email blocked and had to fill out these forms out to send group mailing and then sent a form letter saying my request is denied.

All my friends have moved to Gmail I guess aol is trying to force people to Gmail.

I asked for personal help or a phone call and just get form letters.

The customer service department has been so bad. Obviously I will be leaving Aol like my friends

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60

My e-mail address was shut down by AOL.com and will not let me retrieve my e-mails and contact list. I had to create a new e-mail address but cannot retrieve my contact data base to tell my customers of my new address. My business has come to a stand still and my customers are not able to contact me.

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60

My account has been hacked. called the 18773382158 # i was told i would b able to access my account right after the phone call.. have not been able to!!! called a 18002341696# had a very rude man with me told me i could not speak to a supperviser. I want to b able to access my email have had it for a long time i have no money to give you.

 

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60

I have noticed lately that when you scroll down to see or make a comment about a story, I often sates that the site can not be found, try again. Why is this happening so frequently of late. Can you please repair or change something so that this does not happen?

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40

I have had no phoneline connection since 3rd may, i have made calls to aol but have limited use on my mobile when calling so resulting in connection being lost half way through calls to aol, i have asked for an engineer to be sent out to rectify the problem, i was told the troubleshooting process has to be followed before they can do this but i cnstantly lose connection through my mobile half way through the call when doiing the line test and no aol colleague has bothered to call me back to finish the call, there has been many line tests done and still nothing, i am in urgent need of my phoneline to be fixed or the problem sorted as i work from home and cant work without a landline, please give this matter your urgent attention.

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60

Dear AOL. Can you please help me as I am now getting very frustrated, For sometime now I have been getting a regular amount of spam mail, but what is most annoying and really should not be happening if AOL was monitoring this as they are supposed to be doing. And please don’t tell me to go into my settings and block the post so as not to receive it. Because It should not be reaching me to start with as its not addressed to me correctly.

So can you please tell me what the hell is going on, Its not as though we don’t have enough to worry about with phishing and scams. So can you please get your act together and make sure I stop receiving male that’s not addressed to me and make sure my spam is correctly monitored.

 

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40

As of yesterday, emails I have sent to friends and family with a hotmail have been rejected. The message said to contact my Internet server…said something about being on a blocked list. Code was 550 SC-001 (SNTO-MCINTYRE-F31). I am unable to communicate with my granddaughter now. Please advise. I have been with aol since 1995.

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20

We have been AOL cutomers for 20 years. Now we have a problem not of our making and we cannot talk to a tech without a service contract. It does not seem right and is poor customer relations. I cannot e-mail people I have been e-mailing for years during the last few weeks. I have been blocked from these specific addresses. There may be more. There are other comcast customers that I can e-mail. It makes no sense. I can e-mail using gmail and comcast.net accounts.

I talked to several technical people at Comcast about the problem and the final result was that they said it is an AOL problem. When I called AOL tech support I was told that I needed to agree to a service contract (which I did not want) before they would even talk to me. I said OK and I was told to change my password. I did, but it made no difference. Is the solution to either pay for something I do not want or is it to forget AOL.

 

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20

When I try to log on using my screen name it shuts AOL down. Also when I sign on with my wife’s account I can surf normally. but when I try to change to my account it shuts down. This has been going on for months now. By the way it will sometime flip and I can sign on an my wife can’t. This is ridiculous… fix it or I’m leaving.

Upvote (1)

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