Customer Satisfaction Results
2.14 out of 5
2.14 out of 5 Stars
93 Consumer Reviews

AOL
Complaint Department


Welcome to the AOL company complaint page. Here you can file a complaint against AOL online for poor customer service, billing problems, or report a rude employee. If you need to contact the AOL corporate office with your feedback, there is information listed below including mailing address, customer service phone number, and support email address.

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Top 93 Reviews about AOL

The most popular submitted in 2015. Are you a AOL customer? Use our online web form to create your own.

60

I have been with AOL for close to 20 years. Now, as I open an AOL news article the video that opens up has nothing to do with the news subject. That video should only be about the subject of the article. I get tired of searching the page for the video that matches the news piece I chose to read and or watch. I am seriously considering leaving AOL due to the way you have your news videos set up. It is a waste of my time to start watching a news video that has nothing to do with the subject and I don't appreciate it using up my allotted time on the internet. Change you methods.

Upvote (3)
40

I use AOL for my email (no problem) however when I try to use the AOL browser it finds a list of what I am looking for. I can then open a website. When I close that website it should go back to the list so that I can pick another website IT DOES NOT. It just goes to a blank page and stays there forevermore. Also the news page works very slow and the post that you provide is a complete waste of time (agonizingly slow.) I don't have these problems with Firefox or Google Chrome or Internet Explorer. I reported they by phone to AOL three weeks ago and I was told that you were having problems. How long do I have to wait before things get back to normal?

Upvote (0)
40

AOL Web pages are horrid. Jumps up and down, all over the place as it loads and displays. Can get sea sick from watching it bouncing around. Quality control is non existent. Obviously was not tested on more that 1 platform or more than 30 seconds. They farmed out web design to cheapest bidder and least qualified. Good grief.

Upvote (1)
60

We opened a subscription approximately 15 years ago, we unsubscribed, notified our bank to cancel the subscription, as well as AOL, a few months later they went back in to my wife's account and carried on taking the payment, Santander allowed them to do it! Years later when we spotted it on a statement, we contacted AOL. Santander, after we contacted them said they would set up a challenge, we never heard about it again. f For the last 2 to 3 years we have received demands from multiple collection agencies who have all declined to take it further, we have been charged for signing up to AOL broadband, we never did.

Upvote (1)
60

I would greatly appreciate NOT seeing Hillary Clinton's face and related ads when I sign in, (nor would I appreciate seeing any other candidates' faces on my computer screen). I suspect the Clinton campaign paid for this exposure, which is their right, but it would be far better for companies like AOL to decline such political ads or at least provide the customer a way of opting out of seeing them. We get enough ads as it is, and certainly do not need these!

Upvote (2)
20

It seems as though you are making it very difficult to read your articles I click on. First I can't find the rest of the story and all the ad's that keep jumping up. I can see why your members are demenishing. I liked the old AOL better.

Upvote (0)
40

AOL News item titles are sometimes misleading or completely untruthful. Tonight I saw an item entitled, Anderson Cooper tells Trump "his answer was the answer of a five year old." And listening and watching the piece 3 times I found no such conversation or statement by Mr. Cooper. The title was completely wrong. Your company does give titles that are alluring and then do not produce what they offer. Please train your copywriters to tell the truth in their lead-in titles to the news items.

Upvote (0)
100

I have no real problems with AOL, other than the vulgar, uncomplimentary pictures of women. These pictures come up the minute I sign onto AOL. I do not wish to see these pictures, because I feel a woman should be shown in a more respectful manner. If i wish to see those kind of pictures, I can pull them up. I do not want to see this stuff every time I get on the computer. I am not being snooty, I just find it depressing. Beautiful women are fine to see, just not the naked, vulgar and uncomplimentary types that are forced on us. I find it hard to believe that the majority of the public prefer to see this.

Upvote (0)
20

I have two main complaints against AOL. First, Hillary Clinton is now all over the website including the home page and sign in page. Get her out of my pages! Second, I receive a lot of e-mails from adultsites. I believe my x is signing me up for these sites. Is there a way you can check into this and see who is sending me all these e-mails? If this is wrong department could you please forward this to the correct department. Hope to hear from you soon. If anyone has successfully contacted AOL customer service I would like the best phone number and hours of operation.

Upvote (4)
20

All of a sudden I am getting Hillary Clinton banner advertising on AOL instead of the normal ads. I live in Canada a few months out of the year and I do not want the US politics in my face! Do I have to call the international customer service line now and complain?

Upvote (1)
20

When I open web links in AOL, I am getting advertising panels that drop down with Hillary Clinton ads and obstruct the view of the page I am attempting to view. As a result, I have to scroll up and down in order to see all of the page that I have opened. Even then, the obstructing advertisement will frequently follow, and continue to obstruct the page I am viewing, while I attempt to scroll around it.

Today, the Auto Blog (with new cars, for sale, news and reviews ownership, videos and merchandise, and Coastal.com advertising), along with a Coastal.com advertisement (Glasses from $19, Includes Lenses and Free Shipping) completely obscured the screen I was attempting to view. And you can see on the right side more Hillary Clinton ads!

This is completely counter productive advertising, that obstructs the material content of the information I am attempting to view. Furthermore, there appears no way of getting rid of these horrible obstructing advertisements that follow you whenever you try to avoid them. I am attaching a screen shot that is the typical instance of this problem.

Upvote (1)
40

AOL's new format is extremly ugly and does not flow on the page. It is all chopped up and sucks. If this format is here to stay I will be leaving. I joined aol in 1995. I cant even look at the welcome page for over a minute. It hurts my eyes.

Upvote (0)
60

The format of the AOL news/sports has changed to a page much larger than fits on my screen and much of it is darkened -- so I can't or read much information. I didn't request a change. Also, the format arbitrarily shifts back and forth from old to new. What's going on?

Upvote (0)
20

I have to sign in all the time, it wont remember me anymore, WHY It just started it and I am not liking it at all.

Upvote (0)
40

I submitted my bank details to a client on November 23, 2015. There was a gap in email or other communication from client until a couple weeks ago when he called. He had sent the funds, he said, and wondered why he hadn't heard from me. My aol account seems to have been hacked into and the client seems to have been instructed to redirect the funds elsewhere. Three thousand-odd dollars have been stolen via this aol account. Obviously this aol account is being watched.

I do most of my small business transactions there and I need to feel I'm doing so in an environment that is 100% safe and secure. This level of fraud obviously questions aol assurances of security and compromises my business relationships as clients' hard won confidence is completely shattered. What Are The Solutions? I'd like to change my aol address and password. But is this the only solution? I see, for example, where access is almost password-free – my screen is set with user name and password whenever I access the aol customer support email site. Perhaps that needs to change and make accessibility a hacker's nightmare. I look forward to hearing from you.

Upvote (0)
60

I tried unsuccessfully for many hours today to gain access to my email through AOL. (Say from 11 a.m. to 3 p.m.,). There was never an explanation. You owe us an apology and an explanation. I am basically loyal. I don't like to switch email services. Please show me that my loyalty is well-placed.

Upvote (0)
20

Every time I click on a story to watch this damn thing FEATURED ON AOL starts. I don't want to see that I want to see what I clicked on to see. It never gets to the story I clicked on. This is annoying!

Upvote (0)
40

Got messages from AOL saying that Verizon was changing their platform to AOL The day came; He clicked on; The screen locked (he's never locked it and has no password). Worse happened/ No email etc. Hours on the phone to AOl and Verizon. We go mixed messages from them--not affiliated or yes you must change to AOL. My husband still can't access emails after 4 days and many many hours on the phone, we' been cut off and switched to the point that we want some other provider. Please supply suggestions.

Upvote (0)
40

What is with all the darn advertisements? Every where i go there are adds it no secret you are making millions of the ads. But I do not want this many of them! Another search engine is developed and has low amount of ads, I am gone!

Upvote (0)
80

I downloaded the updates and now i cannot get my aol desktop to work. It now asked me different sign on sheet than before wants my screen name and password. I have no idea what that means all i want is to be able to sign on with desktop, thank you very much!

Upvote (0)
40

I am tired of the constant "whoppes" breaking in of messages, facebook, etc. It is now happening regularly. Either fix it or it is "bye bye" for me after so many years.

Upvote (0)
40

This has been going on for at least one year and maybe more. While I'm on AOL internet and doing just fine suddenly I hear a kissing sound and every thing stops. The sound of a former E-mail buddy has a sound contact. Is there anything that can be done as it is quite annoying. I can not think of anything more to add to this problem. I suppose I could add her name.

Upvote (0)
40

I am paying for a service I cannot get. I receive email OK but when I try to get the new s or articles the computer freezes up . I also have to wait about 5mins for a connection. I can get BBC world news immediately so i don't see why i should continue to pay for a service i cannot use.

Upvote (0)
40

Just placed my third call to AOL corporate. Upset at the company and trying to disable the 2-Authentication Factor. I do not have the same phone number or the disable code and have left 3 messages with AOL customer service for a call back to get this taken care of. It has been 3-5 business days and still no call. I have not been able to check my emails going on 2 weeks now. I have been with AOL for several years and never had a problem until now.

Upvote (0)
60

I have always enjoyed all your articles that you print, until tonight. I wanted to watch what i thought was a story of a cat and a dog. When i clicked on, what i got was pure porno. I am not a prude but i do not go for that. I did not watch it except to see that it was a Facebook article. I do not subscribe to any of those things and i don't want to see anymore. These are my thoughts and complaint about AOL.

Upvote (0)
60

My problem is not with AOL, it is with Computer Checkup. Computer Checkup will not through its entirety. Mid way through the scan you get an "unexpected internal error". To complete a Computer Checkup Scan one must run each individual program comprised of Computer Checkup. Since we are paying a monthly fee for this capability, surely it can be fixed to run on Windows 10.

Upvote (0)
40

I am tired of the aol saying opps need to restart. I have been having this problem for a while and been letting it slide. If it keeps up i am going with another company.

Upvote (0)
40

When I open up a news item of interest, the large photo screen remains black with a yellow circle spinning. What do I do to resolve this problem? I need to contact AOL customer service to complain, but there is no number listed on their website.

Upvote (0)
20

I use AOL browser a lot and use eBay, Last week alot of the script used in ebay, now small blue color script and cannot be read on an iPad or iPhone. However if another browser is used such as outlook or MSN the script is OK, I think some other sites in addition to EBAY have the same problem. I have been paying for AOL for years and this has never happened before. Also, I do not like the new format of aol that appeared on my computer today. I would like it reversed to the old way.

Upvote (0)
40

Today AOL offered a chance to vote on the question of women's abortion rights. The choices were slanted -- specifically "Would you support women's health clinics if abortions were not paid for by the government?" Outrageous.

All women's health issues should be covered, including anything to do with reproduction. Not all fetuses are perfectly created -- Mother Nature often provides for such mistakes with what is termed miscarriage or spontaneous abortion. At other times a dead or non-viable fetus remains for nine months in the womb. Before Roe v. Wade, a woman in such a situation had to get certification from two psychiatrists that she should be allowed to have an abortion, and it was still often difficult to find a qualified physician to perform it, even in towns with highly educated populations like Princeton, NJ.

A friend of mine knew that her fetus was dead before the third month of pregnancy, but she was forced to carry it for a full nine months. In my own case, no anomalies were detected, but after nine months I delivered an infant with multiple complications incompatible with life outside the womb, including lack of a brain and other unformed organs. My husband and I were even harassed by a right-to-life pediatrician who threatened to sue us if we didn't allow him to start surgical procedures to keep it alive. Luckily, it died a few hours later, but my Ob-Gyn team first had to forbid him access to the ward. It was traumatic enough without that!

So all you bleeding hearts with no medical or practical experience of the realities that may be faced during a pregnancy should think again about interfering in punishing ways. If we get a woman president, maybe she will propose a law refusing to pay for certain other procedures, like treatment for prostate cancer. Would you like a trade-off such as this?

You certainly should remove that cutsie questionnaire and pretend you never posted it, or else apologize.

Upvote (1)
40

I loaded their latest AOL Shield software. I found out with AOL Shield software running, it would screw up the Charts of Account in QuickBooks-on-line. I could not use any of the drop down menus. I uninstalled AOL Shield and then they started working. I thought you should be aware of this problem. AOL Shield does not work well with QuickBooks on line.

Upvote (0)
40

Until now, I have never had trouble signing into my email account. My password has been changed by someone. I called customer service today 12/10/15 and spoke with Claire. She asked me about the security question, but it was wrong. I asked to speak with a manager and she put me on hold 5 minutes, came back and said manager was busy. She told me unless I answer the question, there is no way to access my account. There has to be another way.

I have very important attorney papers I need from my email I cannot lose. I can be reached at 469-554-3219. If someone doesn't remember their security question, then what do they do? I fear I have been hacked and my information changed. If AOL looks through my email, surely they will see everything addressed to me, but that AOL customer service could not do that and that's just not good customer service. The rep Claire was rude and uncaring. I think they (customer service) is in another country other than the USA.

Upvote (0)
40

Enough with your popping videos. I want to check the weather in my town. Can't anymore, Katy Perry and an add from GM compete loudly against each other and no delete button to shut them up and finally see the weather information. I want to read an interesting blog. Can't anymore, a very loud video pops up and scared the daylights out of me. Where is the enjoyment in that? If AOL is trying to tell me that I have to pay to watch what it displays, then say so and I can make an enlightened decision.

Upvote (0)
60

On Monday, Nov 2, 2015, I started a chat with Tech Nathaniel Rein. My problem was I could not get Google to search when I pressed the search button. I answered several questions including what operating system I was using which was Windows XP. I had version 9.7 and he told me I had to update to 9.8.1 and that he would take care of it if I gave him control of my computer, which I did. He proceeded to get rid of my old AOL files, among other things, and then turned me over to John (didn't get his last name) who proceeded to install version 9.8.1 which was successful, to a point since I now could google. However, when I went to Facebook and my bank Wells Fargo, it was formatted.

The next day, Nov 3, 2015, I started a chat with Joel C concerning my current problem who informed me 9.8.1 was the wrong version for XP and said they had to reinstall 9.7 at which point he turned me over to Alex who fussed around for more then two hours trying to get 9.7 reinstalled to no avail. He then informed me something must be wrong with my computer because I was using an operating system that was ten years old which is why he couldn't re-install AOL. He then gave me a telephone number to call and assured me they would solve my computer problem. I don't like to say this but I had a feeling he didn't know what the hell he was doing. However, I thanked him for trying. Since he left the 9.7 installation Icon I asked him if I could try to install 9.7 myself. He said I could try but if wouldn't work because it didn't work for him. IT WORKED and I am now back to 9.7 but Facebook and Wells Fargo are still not formatted. (no pictures just blue words).

I know I have an old computer but it was working just fine, except for google, until I called for help. I am afraid to call the number Alex gave me. I think my problem is the Flash Drive but when I go to their web site, it is formatted also. Been with you guys a long time and would hate to leave. I can live without Facebook but I have to get to my bank account.

Upvote (0)
20

Ever since AOL modified its program in the wake of the issuance of Windows 10, it has been incredibly difficult and risky to try to write emails. A variety of keystrokes, which do not seem to follow any consistent pattern, cause AOL to sign off, eliminating the email being drafted. It has gotten to the point where I am forced to draft my emails off-line (i.e., in my word processing program) and then paste the text into an email box on AOL.

Even that sometimes fails because the act of pasting the text into an email can cause AOL to sign off. Some of the keystrokes that have caused AOL to sign off include up, down, left and right arrows, backspacing, "ctrl + any letter", tab, etc. I have written to AOL twice about the problem and gotten back each time an automated response assuring me the problem has been fixed. It hasn't! I am on the verge of migrating to another provider.

Upvote (0)
40

Just spent over 2 hours writing a very difficult and complicated email to a client. just as I was getting ready to send it something erased the entire email except for the address of the recipient. I am absolutely furious. I can find no way to restore the info. I can not believe there is not a two step process that can stop an accidental deletion of an entire email or at the very least a way to recover info that just suddenly vanishes. Now that I look online I see more AOL complaints than I can count. Wow!

Upvote (3)
20

For no reason my AOL email will not load. I have jumped through every hoop to get it resolved on line. Seven calls to "Tech Support" have met with waiting times of 11 to 30 minutes with no connection. The password and security questions have not changes for many years. However aol keeps stating that the password is incorrect and that it cannot identify me as the user of the Genserve account.

Upvote (0)
60

Recently my AOL "Welcome" page has been changed. Now, above the daily news highlights, is a series of advertisements that I never asked for and do not want to have. I followed the instructions to eliminate them. The response I received is that I cannot eliminate them. These advertisements that AOL is putting on my AOL desktop are paid advertisements, paid to AOL. I am paying AOL $300 every year for my Email service.

I am insulted that AOL takes my money and then sends massive advertisement to me. I would appreciate if you can totally remove these advertisements from my Email. If you refuse to do this I will file a complaint with the FCC. You are violating my privacy with these advertisements.

Upvote (0)
60

Within the last 5 or 6 months the following: Way to many ads. Trying to opt out of ads causes AOL to jump around, while you are trying to read an article it switches you to another article, page, or an ad. AOL e-mail sign in page pops up while viewing news and when you try to back-space to where you were it kicks you out. Trouble opening AOL.

Upvote (1)
40

AOL installed itself without my permission. I leave my system on standby for updates from MS, so it's online 24/7. I activated my screen and saw the AOL icon on my task bar. YOU do not have the right to self install. My typing skills suffer when I am mad... I don't want to see this happen again; are we clear?

Upvote (0)
60

My complaint involves AOL's Super Anti Spyware. No one including the technical support personnel can install this product on my computer. They took control of my computer for a hour or more and failed. It downloaded the software to my e-mail address but would not accept my e-mail address as valid to complete the installation. Upon returning from 2 months of rehab recovering from open heart surgery I discovered they have been billing me $3.99 a month for software that AOL can't install. I cancelled the spyware package and requested a full refund. They offered only a $3.99 for the current month.

Given the amount of my total monthly bill i wonder why they are encouraging me to find another service supplier who knows how to treat customers better. I don't believe AOL should be permitted to bill for software and services before they're installed. While I generally feel the government tends to over regulate this may be something that requires their attention. Does anyone know of any regulatory agency who oversees AOL?

Upvote (0)
40

First, allow me to explain to you that there are alot of times I do go to married chat rooms. These rooms are a great stress relief and a place where I meet my friends to chat with. However, you have several people in these chat rooms who freeze a person screen. Also give viruses where it messes up your computer. There is a person in a few of the rooms, JJ, who is rude, disgusting, and takes control over the entire room. I just can't believe with these type of complaints no one investigates these rooms and takes their aol rights away from them. They disrupt the entire rooms, nasty words and threats.

Upvote (0)
20

Main computer windows works fine. I have an iPad and approximately 2 hours ago went to internet and received an error message which doesn't allow me to do anything. Windows Firewall Warning *** your computer may have adware/spyware virus *** call 1-844-415-0000 which apparently is a bogus number according to reviews of this number on the internet. I called AOL and waited on the line 25 minutes and someone answered and then I was disconnected.

--Initially calling the 844-415-0000 4 times I was disconnected when I asked who I was speaking to. A person named Matthew called be back from 844-416-7294, said he was the manager and switched me over to another person in Illinois who kept putting me on hold as he couldn't help and then was disconnected again. Talked with another person John Martin from Texas 844-587-1470 in which once again I was disconnected. I am frustrated, disgusted and as I'm writing this complaint a person John Matthews from Manhattan called me back and wants to know what the problem is.

I am asking you please to have someone with any authority call me back directly. Thank You for your help!

Upvote (1)
20

The local news doesn't display local news, everything happening elsewhere. Get my local news back to local.

Upvote (1)
60

I called aol with a problem. I could hardly hear the girl, who put me on hold, which became total silence, then hung up on me. The problems I called about were:
1. Whenever I select a portion of an email to print out, it prints in such tiny type, I can hardly see it. This happened within the last few months with an "update," I am presuming. Could you please change it back?
2. When I am viewing news of the day and or playing solitaire, pages or cards skip ahead and I have to keep going back to view the skipped pages or cards. Can you fix this jumping?

Upvote (0)
40

Today when I signed on to aol I could not get a picture on the info in the center of the screen (1 to 40). There is writing next to them but no picture.

Upvote (0)
40

There are far to many adds that are covering full news stories and where the corner close ad choice does not close the ad rather it often has no choice to close the advertisement at all. This is getting to the point where what you offer is nothing but advertising as though you have gone the way of television and radio...PLEASE reduce these on our welcome page ASAP. I am considering switching to Bing or Google as my home base for searching and emailing if this problem does not get solved.

Upvote (0)
60

Cancelled my AOL Broadband service in January 2015. Continued to receive billing for a service that was not provided. Went on lie after cancelling service with message stating the service was not active. Initlially disputed charge with credit card carrier in January, informed may be off the billing cycle for AOL, paid bill only to to receive another bill from AOL. The credit card company processed the dispute and denied payment. Today I received a bill from AOL again stating that I owed $35.90 in charges and that my now cancelled account fro the last 3 months was suspended and that I needed to pay the bill. We did pay the bill, but was not pleased with the process. We have not used this service for quite some time, but neglected to cancel the service previously, for which I take full responsibility for. I suspect this may be true for a number of people and will do my best to inform the best I can. CONSUMERS BEWARE.

Upvote (0)
60

Fraud companies are pulling my email account and using my background loan information to threaten me. Stating that I will be arrested. Calling my employer,and myself with verbal threats demanding payments. Again they were able to pull my online information and using it against me. I have changed my log in sign-in over and over again, what else? Can I receive a new account?

Upvote (0)
40

I paid for live help on the phone from Aol and I have been on hold for 43 minutes waiting for someone to pick up and help me. so far all i hear is some terrible music that is loud and annoying. You have charged me for this service and I am getting no service at all!

Upvote (1)

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