AOL Games Customer Service
Rated 1.67 of 5 Stars
Based on 42 Complaints

Contact AOL Games Corporate

Toll free phone number:

AOL games, formerly games.com is now a division of AOL and Verizon. The customer service phone number for AOL games is 1-800-827-6364. If you have specific problems with a game, you should contact AOL corporate headquarters with your issues.

You should use the same mailing address if you need to write a letter. AOL games shares the AOL corporate office at 770 Broadway New York, NY 10003. Common game categories on the website include Texas Hold' Em, Blackjack, Puzzle Games, Board Games, Strategy, and Action.

The URL was Games.com but has been moved to a subcategory of the AOL website. This is another reason why many users complain about poor customer service from Games.com, not realized that AOL is actually now the company behind support, email correspondence, and managing the popular games.


Experienced poor service? File a complaint here!

AOL Games Contact Information

Report complaints to corporate and get satisfaction

  • AOL Games headquarters address

    Mailing address needed.

  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top AOL Games Complaints

Browse more than 42 reviews submitted so far

20

I play Gin Rummy in aol games. For the last few days my name has been frozen in the lobby of the game even when I have logged off and am offline altogether.
People think I am there and ask to play..obviously they get no reply.
I do not wish my name to be there when I am not!
Could you please remove the frozen name.

The game is Gin Rummy ( Savoy) The frozen name is MARJPOS

Thank you

80

lately I get bumped off of game I am on google chrome when playing a box comes up offering me to wait or exit waiting does nothing i am rating four stars because game is displayed very nicely

20

When getting into game's, and in lobby theirs no chat, at the bottom of chat while just spins. also keep getting booted during game play, stalling etc.

20

I have been playing AOL's MASQUE Texas Holdem Limit game for several years and have really enjoyed it. The enjoyment has been going down and a number of players have complained about it. I now takes me sometimes takes 20 (or more times) getting into AOL and then getting the game to actually work. Many times, I give up before I can get into the game. Some of it is due to AOL but I guess the game it self is compromised.

Players many times get kicked off. It is a shame there is no one to to speak with some of the players that have ways to get in, but I do not know any of them by name or email.

Sometimes the prompt to turn flash on does not work, but there are plenty of other problems with the game itself.

Perhaps AOL or Masque could provide a web site to provide players to discuss problems and how they conquer the problem.

.

20

Don't need 100 words you- say I have $500 I have millions but can't get into a super poker game===ty

20

There is a player that comes into the slot chat and is using racist language, also filthy language, and revealing in the room players real names and addresses. Player goes by the screen name Phil77777. Many have filed complaints about this disruption. We love the site, but talked it over that unless you remove this person we are going to find another site.
Respectfully
Skye356@aol.com

20

1: The new AOL program is no good. I hate it and wish I could go back to what I had
2. You help line is no good. I am trying to get USSex wiped off of my name. I did not do this. I was told it couldn't be done unless I bought a $100. program. When I wouldn't buy it she hung up on me. I don't know what AOL is playing at. I have belonged for years and am treated like dirt when I need help.

20

Hello:
Of late, I have not been receiving my E-mails and subscriptions daily from, The New York Times, The Washington Post and Axios. They are not in my regular daily mails as they once were. Can you do something about reinstating them? The three places tell me all is well on their delivery service by E-mail and cannot figure why I am not receiving them.
Thank You,
Priscilla Shaheen
Last four numbers of my credit card: 0655
Tel. # 978 688 5008
Address: 2 Druid Hill Ave., Methuen, MA 01844-3210

20

I have been playing texas holdem tournaments for years on AOL games.com but every since verizon took over it has been one mess after another chat never works properly there are times it boots me out of the game and will not let me get back in says something like error from server cannot connect it has happened time after time I write the issue in and NO ONE sends back a reply I lose sound constantly If you people dont care about it why not either shut it down or sell it to someone else knowing verizon since I have been with them for years I am sure they feel they cant make a fortune off this site like they do off their customers that use their phone service I feel obligated to turn in my phone and jetpack I know that would be such a minuscule amount of money BUT I AM SO MAD ABOUT IT I AM GOING TO DO JUST THAT

20

Unable to get AOL games for over a week. What is the problem? I have cleared all the cookies and still unable to get the games.

20

spider black widow sites is having serious problems for the past several days...every ones score is 844,,it does not give or record the actual score like it did in the past...I would really appreciate you looking into and fixing this frustrating problem,,,.i have been playing this game for quite some time and enjoy playing...thank you so much for your help.

60

I'm writing about Just Words. I'm able to play for awhile when it suddenly stops. Its supposed to be my turn and after you make the word there is no box to enter the word. The game is over then. I hope this can be fixed. Its happened about 5 times since the game has been changed.

Thank you
Janelle

20

what happened to my 333000+bankroll on aol games

20

Very poor service. Can't get an answer to my probblems!!!!!!!!!!!!!

20

I signed in this morning and my bankroll went from 445,000,000 to 500

Not happy!

20

When I play,which is a lot,I'm not getting any points,I can play 20 games straight,win 5,and still not get any points.

20

I have been playing texas holdem for many years and have accumulated about 18M in points. For some reason the game now shows that I have no point at all. Please advise and correct this situation.

40

lately we have had problems accessing texas hold em limit. A few times in the past month. A blank page comes up and across the top it says Bad Request had a tech from your chat take over my computer but nothing was happening so I closed out Thank you

40

I love to play on the aol website games.com the texas poker limit and no limit games. This same problem has been occurring since i first signed up for the site. While i am playing the game will freeze up and i have to close out and then i can not get back into my game that i have already signed up for and it will not let me sign up for another time. My wife told me it was the game website and i bought another computer now i believe her. Can you please help me to get this problem resolved?

20

I am constantly receiving an "error from server" message when attempting to play on games.com. This has been going on for quite some time. Let me know what the problem is!

20

i keep getting this snap mess and the game freezes. have to close out and start over this is aggravating especially in the middle of a game. it has a message of snap ?

20

I love playing the game Puzzly Words, but every time I get on it will work for so long, then it starts locking up and drops letters. It is very frustrating and I know other players are having the same problem. I play other game sights and don't have a problem at all. Hope you can help or at least tell me how to fix this.

40

I hate the new blackout bingo. I lost all of my almost one million points that I had accumulated. I have to play all by myself, I cannot be joined up with the other players playing online. I cannot chat any longer online with players. Also I forgot where I put my code when signing onto AOL email. I want out of using that stupid code process. AOL's product team messed up big time with this new game.

40

Now I am angry yet again today, AOL Games world class Poker screen froze and ended up losing another 17,300 credit. This game is not fit for purpose and unless I am reimburse with my credit from the last 2 days I will send a complaint to the authorities that your site is unsafe. And I bet that AOL customer service will answer this complaint and not just ignore.

40

All the AOL games I play have wigged out. The lucky break 8 ball will not let me shoot the cue ball. Classic solitaire keeps skipping cards. Bingo game I have to hit the numbers at least 3 or 4 times. I'm not able to play cribbage at all. All this crap started when you asked people to view the ads. I didn't. Is there any correlation there. I am very disappointed in this. I am a disabled marine veteran and all I have are games. Can you please fix this mess. P.S. I forgot to mention that when I start to play a game it scrambles it and makes me start a new game. This site is a real mess!

20

I keep getting locked up or kicked out of Puzzly Words and other Aol games. Other players have the same complaint as well, so I know I'm not alone in this. Some days it works just fine and others, I can't get through any game without locking up or getting booted out. Is this what I can expect?

40

I cannot play 8 ball game. The game keeps shooting the ball. also when you get to the end of the table on left you cant get any power on shot. The classic solitaire game keeps playing 2 cards skipping past. The network will not let me play cribbage any more. Bingo blackout game is giving me problems with hitting numbers. the numbers keep blinking putting me way behind. It seems when I bypassed the ads, my games went to crap. Any coincidence? The aol games used to be my favorites but these problems have really put me off. Its made a good experience terrible. I hope you can help.

20

I played Texas Holdem no limit for several months (Super high stakes) and built up a bankroll of over 100 million. My user name was rudawal. Then one day without warning my stash disappeared. Aol technicians said it was still there but the game kept directing me to the guest room and between us we were never able to fix the problem. Recently I logged in and found my real name, and I don't even know how to get back my old username. Is there any way I can be reconnected to my stash or at the very least, my rudawal name?

20

Puzzly Word game needs to be repaired. The chat room has suddenly started popping up over the letters of the game to the right side. Please fix ASAP.

40

All games I go to play have the advertisement & sign in option right in front of the games. I can't see anything to play. They are treating me very mean.

40

Your new gaming program form Masque Publishing is TERRIBLE! The ad program does not function properly, it is blocking the program as it locks in the ad and does not allow you to continue with the game until it clears. This usually results in the whole program shutting down and requires you to restart the game program again. This happens continuously and it is terribly irritating, it is not just one game, it happen on every game I have played by Masque. Please correct this problem or get the old program back

60

i was a regular backgammon player at games.com. each time i go to play, your employees watch and control each game if this continues, i will not join as i had planned to do nor will i visit your site again.

40

AOL online games has been disconnecting me several times a day for several days while in the middle of a game. I was on "games.com" and it changed to "AOL games" on line and I've been very disappointed in the two particular games I play which are "Just Words" and "Word Battle". The screen disappears in the middle of these games and a blank screen pops up with an ! in the middle. Would appreciate any feedback

20

I am wondering, in your updated version, why the chat is so far down below the actual game. Before, you could chat and play, but now you have to scroll down so far that the game is out of the window. So this way no one can see the chat or respond.

40

Wordchuck is now very hard to enjoy, the chat board is too long and wide making it impossible to chat whilst playing, the stars we won over many years have disappeared, and it crashes more than usual. The ads were better before in the old format. The game no longer refreshes easily and sticks regularly. We are long time members of the chatroom chuck and play tog regularly and we are all saying the same thing... we love this game but regulars are leaving because of these faults. AOL's takeover of Games.com has been a disaster and the consensus is that AOL Games does not care about its customers and doesn't listen to our views, please prove us all wrong.

40

First your desktop update is worthless. I have installed, uninstalled, it 3 times, still worthless. Now I tried my games.com and you guys "updated" it, and not only do I have to wait for advertisements while playing. You guys now put ads on the game page itself. Popping up and interrupting the game. Can you guys get your shit together and put some thought into what you are changing or "updating". Really getting sick of AOL. Think it's time for a change.

40

Who is the genius who changed AOL games.com hold em poker game? I strongly suggest you return to the old format. Many people are upset. We have been playing for years and now have to play under new conditions. There was no need to change format now.

40

Your new format in the Games section has caused a great many complaints on WordChuck, and most players just give up after a couple of games. The chat section is squished under the ad, so that one cannot chat while playing, because the window for typing a comment is below the page, the gameboard is too small, and there is a great deal (50% of the desktop) of grey wasted space. If one wishes to chat and play, one must resolve the screen to less than 100%. Originally, there was a sufficient column for chat, and the gameboard took up most of the space, while the ads ran in a column to the right. Previous to you "improvements," players stayed on for hours at a time.Now, most people give up after a few rounds, because they like to chat. What reason you have for alienating your customers is a mystery.

40

In total I had 13 Streaks now in my latest game session online and now I'm left with just 6 of them. Most of these were in double figures so as you could imagine it's very frustrating and annoying. I made sure I sent a photo and so did my friends to ensure we kept the snap streak, however the streak disappeared for no apparent reason.

80

I enjoy playing Solitaire but find there is a great amount of intrusion by AOL. There is difficulty in playing the game, asking to join fellow solitaire players but do not permit the completion of the process. I can't believe there aren't entities who have access to your browser and control the game, in an malicious manner as they feel fit to do so.

It must be their way of feeling important and and exhibiting their vicious kicks. I should just not bother any longer. I'm not interested in joining the "club" with other players but did comply by filling out the "form." But to no avail, since the process kept being intercepted. It sickening to say the least. My life is stressful and playing does help me unwind, but it has become offensive being subjected to so much stupidity.

60

I called aol with a problem. I could hardly hear the girl, who put me on hold, which became total silence, then hung up on me. The problems I called about were. Whenever I select a portion of an email to print out, it prints in such tiny type, I can hardly see it. This happened within the last few months with an "update," I am presuming. Could you please change it back? When I am viewing news of the day and or playing solitaire, pages or cards skip ahead and I have to keep going back to view the skipped pages or cards. Can you fix this jumping?

60

I play games.com and set up a chip buy and coin buy for tje game word battle. You have charged me at the end of march twov times fifty dollarsvfor chips thatvi didnot get in 24 hours marv h 25 and 27 you let me click in but no chips. I dispute these charges of two x fifty dollars at end of march. I earlier did purchase fifty in coins fifty in chipsvand 15 $ in chips earlier in march and 15 $ worth the 31 of march. I did not get mt chips the two last 50 $ buy you have charged me for.

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