American Airlines Complaints Continued... (Page 4)

After my initial flight out of SFO was delayed by 3 hours I missed my connecting flight out of DFW. When I approached an agent to find out if I was re booked on another flight I was RUDELY dismissed! I was eventually helped by another agent (with attitude) who booked me on a flight going to DCA however IAD was my final destination. My checked luggage did not make the flight and I was informed that I have to wait until the following night to receive my luggage. Because of this I had to cancel my flight to Barbados in order to get my luggage. The way how I was treated by YOUR employees was needless to say VERY UNPROFESSIONAL. I vow NEVER to travel with your airline ever again.

On November 21, 2015, my son and I were traveling to England with a layover at Chicago O'Hare. Our flight was scheduled for 7 p.m. on November 21, 2015. We were told REPEATEDLY that our flight was delayed due to mechanical reason - something to do with the gate bridge being broke. We were moved to two different gates and each time were told the same thing - it was a problem with the bridge. Finally at about 10:30 p.m. we were told our flight was cancelled due to MECHANICAL reasons and we were re-booked for the next night at 7 p.m. I filed on my travel insurance and was told I needed something from American Airlines indicating it was a delay due to mechanical reasons. I did that and American responded saying it was "weather" related.

This is so wrong - flights were coming in and out of the airport and we were told it had nothing to do with the weather that it was mechanical. Of course my insurance doesn't want to pay because of American's "reason". I am very upset. If the delay was weather related - that is what we should have been told. But the people at the check in desk insisted it had nothing to do with weather and it was mechanical and also we KNOW that flights were departing - we watched other flights leave!

My wife and I coming home from Cabo san lucas on American Airlines leaving on November 21, 2015. We arrived at the airport early at 2:30 PM. We printed up our boarding passes and checked or baggage. Our flight was 770 leaving at 5:45 PM. The lady from American said that our flight was delayed so she had to put us on a earlier flight to arrive on time for our connecting flight in Phoenix Flight 603 to Seattle.

We arrived in Phoenix and we got there One hour before boarding flight 603. We already received our boarding passes in Cabo so we just waited until they announced us to board according to our seat number 16A and 16B. They called for us to boarded and they told my wife and I that we were not on this flight even tho we had our boarding passes we printed out that day. They asked us to go to talk to customer service. We talked to a very rude lady named Carol B.

She told us that we are not on this flight and our flight is not until 8:30AM the next morning. I asked her how this happened since we already got our boarding passes for flight 603 today. She said I don't know but your not on this flight. She said what do you expect me to do? call Cabo and asked what they did since they put you on a earlier flight so you can be on time for your connecting flight here in Phoenix? I said yes please. She said I can't I don't speak Spanish.I said the lady in Cabo speakes English and Spanish and she said I'm not calling her. She than said maybe you don't understand Spanish when she was talking. I said my speaks Spanish and English and so do I. My wife was born in Colombia.

Carl B said what do you expect me to do check for another flight? I said yes please and she said haven't you guys already did since your not on this flight and I no. She said there is no more flight's for tonight so you will have to rent a hotel and spend the night She said there are no more flights and if I don't believe her? I can check her computer. She was rude and very condescending to me and my wife. I asked to speak with a manager. The manage came and I explained the whole story and Carol B told her manager that I was not telling the truth about the whole matter.

The manager removed Carol B at this time because she got caught lying to me and him. The manage found us a flight the next morning at 6:00AM to Seattle and paid for hotel and apologized to us about her actions and being kicked off our flight. I told him I was going to write a letter to American Airlines corporate office and he gave me all the information to do so. I asked what happened to our baggage? He said it was already on the plane and headed to Seattle.

The other two women was at the customer serviced desk also apologized for what happened and Carol B actions towards my wife and I. They said they would also help us out about being compensated for the way Carol B treated us and also being taken off the flight The manager and the other two women asked what I did for a living in Seattle. I told them I own a Auto group in Seattle. Two Nissan Dealerships, Subaru and Hyundai. It's a small world to find out that one of the women son's work's in my service department at one of my Nissan Stores. So we went downstairs to catch the shuttle to the Hotel at the Airport here in Phoenix. My wife and I saw another American Airlines office. My wife said that looks like our suit case?

I said no they told us it was already on the plane and headed to Seattle. My wife walks in the office and it was our suit case. The bottom line is I fly all over the world every year and this has been the most horrible experience I have ever had with a airlines in my life from a customer service stand point. Being in the Auto business for Twenty Three years? I know all about customer service. Your airlines really disrespected myself and my wife. We should be compensated for a lose of flight and the stress your airlines put us through.

My Flight to California was very good but on the way home my plane was late out of Ontario California because of mechanical problems. Because of the late plane i missed my connecting flight to fort wayne, Indiana. I was told i could either get a hotel in Dallas at DFW or wait until the next morning after noon to get a flight to fort Wayne. I choose to fly into Chicago and get a flight. Waited 3 more hours to board flight the initial lady whom i spoke to who was a supervisor at the gate whether my flight took off from shortly after i arrived was fairly nice. But the lady who followed was very unconcerned no one ever apologized for me missing my flight because of American Airlines company's maintenance problems. I was told i could get a hotel in Chicago i landed in Chicago after Midnight and no one was around to help me. I called the American Airlines 800 support number and they kept me on line forever with no results I finally had my husband drive 4 hours from home to pick me up. I lost a day of pay at work and had a very frustrated experience and no one cares.

I was booked on a flight from BWI to Phoenix Arizona this past Wednesday with a connecting flight to follow to Palm Springs, CA. Unfortunately, the original flight had a 2 hour delay, which meant I was stuck in Arizona for the night (no connecting flights to AZ). I understand these situations will sometime occur and no one has control over them. What disappoints me the most is, I was put up in a hotel Ramada, that was filthy. Not only that, I stood in line for 45 minutes to get my voucher, and was told "you should be able to contact the hotel and send the shuttle bus over, IF they are still picking up since it is after 12 AM, not to mention I had waited 2 additional hours to get on the plane.

The attendant at the gate checking boarding passes was inconsiderate, especially to the elder people and not knowing how to proceed since the flight was delayed. I sat and watched the interaction she had with these people and was appalled at how she spoke to them (young girl, hanging on the podium acting as if she could have cared less). The stewardess's were rude, no hello how are you, no thanks for flying with us. I have to say, I have had no complaints with other airlines in the past - to be quite frank I would have never thought American Airlines would have been any different.

I spent a lot of money for this trip, and would like to be reimbursed in some way shape or form, whether it be a refund or a flight credit.

Nearly impossible to describe the ineptitude and rude treatment in 100 words. Flight from DCA to Phenix was delayed because over weight - and 11 passengers had to be removed from the flight. (Don't overbook flights!!!!) This made us 1 hour late, and I missed my connection to Honolulu. I was given a ticket hen I arrived, routine me through LAX and arriving in Honolulu at midnight. I was aware there was a 3:00 direct flight, and requested to be put on the flight rather than routed through LAX. That was accommodated and I was assured my bag would be transferred to the correct flight. No such luck. I was too the bag was actually in LAX and would be routed to Honolulu. I spoke with the attendant at the airport who assured that he bag would deb delivered when it arrived. I called later to confirm that the bag arrived in Honolulu and would be delivered. The rep informed me that a file for a missing bag had never been filed, despite my prior conversations. When I asked for a customer service number, she hung up on me. Throughout this horrific experience, none has bothered to apologize or to offer to improve the situations. Beyond disappointed in the horrific customer service.

Here is my complaint. The AA confirmation #TGCZMZ so the executives at AA can read my record if you don't believe me. I spoke to agent Carla, I was able to purchase a ticket at the price of what I paid. I had a specific reason to be back in the A.M. due to attending a Stake race 11:30 a.m. Saturday which I missed due to a long delay. My son (by the way won that race I this what I base by paying double for a ticket to keep me from not spoiling my day. In return either refunding my $1,500 or send me a voucher for two tickets for travel anywhere in the u.s. My charge was $1,200 per ticket and I would like a response to my complaint asap. Thank you for your attention.

I received a e-mail back for Jada Sonnett AAREF#1-4658708532. I am very disappointed in her response. Making excuses for the airline personal is ridiculous. I and 3 other family members were treated so rudely by the airlines that I will probably never fly American Airlines again. I asked for compensation for 4 1st class seats and car rental, I got nothing but excuses and an apology.

Watch out for airline money conversion fraud. In Mexico AA charged $400.00 for reservation change, which was also a possible fraud, and I insisted the amount in Pesos was much more than $400.00 USD. (three times) they kept telling the charge was in Pesos. When I got home I checked my credit card and sure enough it was $470.00. American Airlines people, clerks mainly, and the people at the information center (reservations) either don't know anything or they outright give you miss information to get more money.

On July 27th 2015. my brother was murdered in Trinidad and Tobago. I booked an American Airlines flight on July 29th 2015. I arrived for my flight at around 5am. I waited for check in at the desk area of American Airline. As i sat in the waiting area to check in. I observed that the lines were getting pretty long with other traveling passengers so i walked over and stood there waiting to be checked in. The line was moving at a very slow pace. As i approached the desk to check in with the desk agent I was told that my flight was closed. I became very irritated and went into a panic because i was anticipating getting to Trinidad and Tobago for my brother funeral. I was then offered a flight leaving out at 7:50am as i boarded that flight it delayed for a couple hours. After reaching into Miami international airport that morning. I started to walk to every airline to get onto the next available flight so i can get to my brother funeral that day of July 29th 2015.

There was nothing leaving out until that afternoon around 4.45pm. My family tried to hold my brother's body until 4pm with the expectation that i would arrive that afternoon. Upon waiting in disappointment to get onto a flight going to Trinidad. It was now around 4pm as we boarded the afternoon flight. Well to my surprised that flight was delayed for 5 hours. After crying all day it finally created the most stressful moment in my life. We were routed off that plane to another plane so as i exit the plane and walked over to an American Airlines agent at gate 4 i believe. I asked if i can receive a voucher to get something to eat and the agent yelled out in the lobby that i wouldn't received none because i missed my flight. I became so embarrassed by her insensitive comment.

I stared to cry in a lobby filled with people. As i boarded that plane after 10pm that night, my world crumbled. I then realized that i missed my brother funeral that day and my life has never been the same. This was clearly one of the worst experience ever, I would never used your service again and would never encourage any of my friends or family to use American airline again. I would never be able to relived the memories of being there with my family and friends to lay my brother to rest at peace. Thanks American Airlines.

Our ship required us to get up and out by 8 am so we spent from 10 am to around 8 pm waiting in LaGuardia. Our plane had mechanical problems and our 1:30 pm flight was delayed.When we arrived in Dallas FW, Texas there was a game and NO hotel rooms! We managed to acquire a cot (most uncomfortable) with a thin, small blanket under which we froze, ceiling lights at top capacity (we were told they would be dimmed---they weren't) and TVs blaring. Under those horrible circumstances, we tried to sleep. We finally reached CA a day late. The airline personnel were not very helpful. There was a VIP lounge, but they refused to open it for us, even under these trying conditions. They made promises that they didn't keep and seemed totally lacking in empathy. They really need training in dealing with such situations. My friend and I feel we should receive a refund of that part of our ticket to make up for the horrendous experience we had with your airline.

I could not print out my boarding pass and go in line at American Airlines to get help. After finally getting to a real person, he abruptly told me to leave this line and go to the U.S. Airways line. I said I did not understand why because my itinerary said American Airlines. He pointed to the left and yelled ... Just go over there! I am NOT an idiot and did not like how he treated me. He was rude and would not explain the confusion. Here is my flight info so you can know who was working that shift. He was of oriental nationality. ORD 6:50 pm to PHX 8:43 pm. American Airlines flight 414. I am also writing a letter to corporate with this complaint.

I have in hand my receipts from recent flights back home from Anchorage, AK to Dallas Ft Worth and then to Corpus Christi. My husband lost a new cap during flight in either the Anchorage, Dallas/Ft. Worth or Corpus Christi airport. I could not get the report claim to go through. It asked for destination and even though I completed it, it was all locked up. I needed to talk to a live person or have a help, technical button to push and there was nothing.

There no longer exists a live phone number or person to help. I could have used my home phone to call and paid for the charges but that was not an option. I do not have a SKYPE account as I do not use that. I could have used my cell phone but that was not an option. It looks as if the common courtesy that used to exists is not longer true for American Airlines. Surely their lines are no longer customer friendly. I am a professional person. I tried for over an hour to submit this request. The number for American Airlines is no longer functional at Corpus Christi, TX.

It would be very lovely to have a toll free number to call. Thank you!

My daughter and I flew AA from Kitchener, Ontario, Canada to Chicago to San Francisco on July 15. All was good. Yesterday, July 21 we flew from San Francisco with AA to Chicago and were booked through to Kitchener, ON, Canada. All was well and good until we were boarding our last flight in Chicago. Our luggage was already on the plane and the person checking us onto the plane sent me to talk to another person. That PERSON said that I could not fly into Canada and pulled our luggage off the plane.

He offered to book a flight into Buffalo, another 3 hour wait and then someone could come from Ontario to drive us across the border. The reason for this is that when I booked our flights online I gave my whole first, second and surnames and their site chose to call me by my first name and surname only and print it on the boarding pass. Unfortunately my passport has an initial for my first name and then the second and surnames. The second person to whom I spoke would not even look at my photo driver's license or health card with the 3 names on them.

He was very infuriating and so if the airline is going to be that stringent about name on passport matching exactly with name on boarding pass they should print the whole name on the boarding pass that you submitted in the first place. It was a very frustrating experience and obviously other airline personnel chose to accept my credentials on both legs of the journey until then. Oh a postscript, the AA site would not accept an initial for the first name.

I was scheduled to fly to Dallas from Kansas City MO on May 10th. When I arrive at the airport I noticed on the monitor my flight was cancelled due to flooding in Dallas. I live 2 hours away from the airport. After standing in line for over 3 hours this is what I was told, "we can get you out Tuesday", I needed to be there the next morning at 8 a.m. I told the clerk just that at which time she said "you can rent a car and drive". After standing in line for over 3 hours? Wasted a lot of time there. She then said maybe I could get out on Southwest Airlines. Which I did. I flew standby and they got me on.

It was to the wrong airport by I did get there 6 hours later. Forward to my flight home on Friday. I arrived at the airport 2 hours prior to my flight. I tried to check in and was ask if I could sit in the exit seat. I had fallen the night before and didn't think I should be responsible for helping anyone in an emergency so I declined. Apparently my response put me on the oversold list. Although ,all they would say was she's OS. I didn't know at the time what OS meant. I asked repeatedly and the attendant would not respond to me. The pilots and flight crew were both 20 to 30 minutes late with no apology for that either.

They boarded everyone but me. Even customers who were running to board the plane because they were late. I was the last person on that plane. One gentleman had opted to take a voucher not to fly on that flight or I probably wouldn't have gotten on. I had my ticket well in advance of my fly dates. I was physically upset and told the attendant I would sure think twice about flying American again. His response was "that's your choice". Customer service should be a priority when there are choices. Clearly American does not value their customers enough to try to keep them. I was never given an explanation or apology for this mess.

Please try to train your representatives as they are costing you customers everyday.

My 2 kids and I planned a flight, which was scheduled to depart May 13th at 11:59 pm fl 1283. We arrived to SeaTac airport at 10:50pm & after approaching the self service check-in machine, we stood in line for quite a while. A customer service rep (csr) approached me and asked where we were flying to. I told her Chicago & she led us directly to the front of the line.

When it was our turn to check in, the csr/Mary Ann/Marianne very rudely said she was not checking us in because we were required to be there 45 minutes prior to the flight. The clock read 11:20pm. I requested a supervisor after Marianne continued to be very rude. (We travel often) when the csr called for a supervisor, a return call came in. Marianne said she was going home when she got off work at 11:30 PM.

As we stood waiting- it was clear we could've made it to the gate in time. Marianne's entire demeanor, attitude & tone of voice changed when the supervisor arrived. Although Marianne initially told us we couldn't leave till the next night at 8 PM, the supervisor spent a lot of time looking into it & found a flight a few hours later.

We could have made the flight. We could've got a ride to the gate to ensure we made the flight. Your employee was very rude! She did not wish to assist us because she would rather get off work on time. This is the second negative experience I had with your airline in the last few months.

On Sunday, May 10th, I was scheduled to fly from Palm Springs to Dallas Fort Worth. First the flight was delayed in Palm Springs after getting up at 4:00 AM to catch the 6:05 flight. When finally departed, we were told we could not land in Dallas and circled for 2 hours before having to refuel in Lubbock, Texas.

Then arrived late in Dallas only to find out my connecting flight to Nashville had been cancelled. No one on the flight let anyone know of cancelled flights. Once at Dallas Fort Worth about 500 people were forced to stand in line to get rebooked. I stood in line 7 hours in order to get rebooked for the next day, Monday May 11.

No services were offered to those of us that waited in line, no water, food, etc. Once rebooked - we were given a card to call American Airlines. People were forced to eat from vending machines that finally ran out. Near riot conditions existed when told that the ticket counters would be closing at 10:45 PM and police were summoned.

I finally got my ticket at 11:15 PM - so from 3:30 until then I stood in line. We were told that it was weather conditions, but other carriers were taking off and landing because we heard it. Having not eaten since Saturday at 2:00 PM - 24 hours later - I was able to go to Hyatt and eat.

I finally got a Hotel Room at 2:00 AM at the Marriott which cost me $163.00 for 8 hours. I know that supposedly this was an act of GOD, but lack of consideration on the part of American and no information made for a most unpleasant experience. I am asking that I be reimbursed for my original flight from Dallas to Nashville as well as my hotel room.

I was charged $25.00 for having to check my carry-on bag. Many others got their bags checked free at the gate. One man got on the plane with two duffle bags and backpack and wasn't asked to check his bag. This type of service shows un-equal treatment of passengers. I want a refund of the $25.00 fee.

I called at 2:30 eastern time and spoke with Troy URH is the name he gave me. He was very very rude over the phone saying things like "wow I cant believe this," "ugghh," "its crazy that you can't see, it's clear as day to me." He rudely hung up on me as well. He was not helpful at all and his aggressive tone, rude remarks and hanging up on me was not helping. This guy needs a serious attitude adjustment and should not be representing any companies. I will continue to file further complaints on all sites due to my disgust with his attitude. Listen to the recording I was nothing but polite in return.

Booked two flights from Norfolk ,Virginia to Trinidad and Tobago leaving April 21-29. Raul (Husband) was sent an email stating the original return flight was changed and to call. Called spoke with representative he stated the change was due to the flight being canceled and this was the best flight without having a long lay over. The problems begin on the return flight home to Norfolk Virginia reached MIami missed connecting flight due to IMM/CUST/CBP. Was booked on another flight leaving from Miami at 4:04 to New York LGA reaching at 7:00 next flight leaving at 9:00 to Norfolk Virginia. Once we reached LGA we circled the area for approximately 30 min. The pilot then stated we were going to land at JFK didn't give us an explanation.

We'll landed in JFK was told once we exited the plane there will be and agent out there to help us with our travel planes. Was told by the agent we had had to rebook with USAir went to the counter only to find that they were closed. Went back to American Airlines stood in line again to be told we needed to retrieve our luggage and that it was to late to catch a taxi to LGA because we would not make the flight. Then we were told there were no more flight out to Norfolk Virginia until the next morning and we would have to pay for our on transportation to the hotel and our hotel stay. I ask why female agent stated we had to land in JFK do to weather. Now I'm upset already missed two connecting flight now I'm being lied to she didn't know we had flew around LGA for 30 minute temperature was 76 degrees and clear. We booked a flight for the next morning out of LGA left the counter upset and very dissatisfied could not believe the poor customer service we received.

Proceeded to the counter to get taxi and hotel reservation to be ask why the airline did not cover our hotel stay. I stated I was told due to weather conditions, to only be told that's what your airline tell passenger so they don't have to compensate them for the inconvenience your airline caused. Cheapest hotel near LGA was Fairfield Inn Wehad to pay $174.47 for hotel stay and $32.80 for taxi I am requesting to be reimbursed for the these monies plus compensation for our inconvenience.

08 04/20, My, flight was postponed from 7:10 am to 9:30am, then to 10:30, then to 11:30 am,then to 1:30 pm. Finally around 2: pm they told us the airplane could not be fix, this cause me a day of work and also another day that I could have spent with my family had they would have cancelled the flight from the beginning , I would have gone back home right after, since I knew my work day was already ruined.

On April 24, 2015, the flight #1344z from Salt Lake City to Dallas Ft. Worth was running late; my wheelchair attendant ran with me to catch my next flight to Hartford, Ct.#1572. I was the last person to enter the plane only to find out my 1st class ticket was sold. I had back surgery in Dec. 2014 & hip replacement in Feb. 2015 so I needed more comfort in seating. Ticket person just simple said "we did not think you were going to make it" The airlines, in my opinion could have found out I was in route with wheelchair assist. They should not have sold my seat without verifying. What makes it worse is that they refused to refund me my money for my paid first class seat! Very uncomfortable ride for me to my final destination!!

I booked an air ticket a couple of weeks ago, I realized yesterday I booked it backwards, I called to see how I could correct the mistake. The supervisor I spoke to said "that she would waive the consolation fee and I can pay the difference of the flight." I was really upset because the airline ticket was $264 more for each person.

So I told her I will have to talk to the other people and call her back. I called the next day still very upset and cancelled very emotional. The other person called me and said she wanted to pay the extra money, I called back and talk to the supervisor Ms. Taylor out of the Dallas office to see if I can reinstate the ticket and let us pay the difference for the trip.

She was very nasty and said no she will not because I should have caught that mistake earlier. She said she didn't care about how anyone feelings. I was a loyal customer and American Airlines Advantage preferred customer, I guess not anymore. Way to go with the nasty customer service, I guess helping people is not what they take pride in.

I missed my connecting flight to Mexico from DFW. I have never been to DFW. There was a man that I was helping on the airplane that was blind and did not speak any English. Even if I didn't help him, I don't think I would have made my flight. I ran across the airport to the terminal and was not allowed on the plane (they said my luggage was not on the plane). They rerouted me to the next morning.

The agent was rude. She did not have time for me. She told me that she had another flight that was coming in, and she didn't have time to deal with me. Then I had to pay for a room. I got a shuttle to the wrong hotel. (Same name -different address) Then the front desk wanted me to take a shuttle back to the airport at 8:00pm. That was not going to work for me, so I took a taxi that the front desk called. The taxi was a dump!!! A $26.00 DUMP. I made it to my hotel at 9:00p. I had to get up at 4:00am to make a 5:00am shuttle. And, my luggage was in Cancun in the American airlines office. @7:30AM. My rental car agreement was cancelled and I paid top dollar for my rental car on an Easter Weekend. I speak Spanish --- however, I'm still a foreigner. I'm a travelling woman by myself. I felt like I got thrown into cyberspace.

My interaction with American Airlines agent "Scott" was notrosious. I had specifically asked if their was any flights that would get me home sooner. I was on a flight leaving from Kansas City, MO heading to Dallas, Tx flight #1535. She yelled at me saying that I was not a preferred customer and I didn't have "platinum priveleges." I asked her if I could pay the $75 standby fee and she replied that I couldn't pay it, that I wasn't platinum and wasn't approved for it. I asked if I could speak with a supervisor. She said "you gonna havta wait, he busy. " and she shoved me aside. 45 minutes later (I talked to "Scott" at 12:18 and didn't get a response until 1:05pm) she said "oh he busy still and there's nothing you can do. I asked for her name and she said "Scott" and I asked is that a first name or last name and she responded "that's all you gonna get." After I told her I would just stick to my flights, I turned to check in at the kiosk. I heard "Scott" tell couple girls laughing "after all that she gonna leave, what kinda girl is she? and laughed and pointed at me. I was humiliated. I felt like an animal at the zoo. "Scott" is a older lady, with curled up black hair. I will NEVER recommend this airline to anyone. If I don't hear from you all in 45 days I will complain to the US Transportation Bureau and the Better Business Bureau.

I had one of the worst experiences of my life while flying with American Airlines. I had to wait for three hours on the Tarmac while they changed a flat tire (as if they couldn't change it while we were waiting in the nice, air conditioned terminal with comfy seats, restaurants, and bathrooms). Also, while sitting there for three hours none of the flight attendants offered us something to eat or drink or anything. We had to wait, on a hot airplane, for hours without even water! It was cramped and other people were getting irritated as well. I could not believe how awful we were treated on that flight. I will NEVER fly with American again. My business will go to Virgin America cause I hear how awesome that airline is and how well they treat their customers!

We were scheduled to leave Vietnam to connect in Hong Kong on 4/11/15 on flight CX0772 at 0625 wife's confirmation # 8BMP73 and mine was 8BFOX6. We were told by Cathay Pacific Air that our connecting flight from Hong Kong to Dallas was cancelled and we would have to rescheduled.

We and many other passengers were told we would have to contact our booking agent and American Airline to be rescheduled. This was when the nightmare started, while trying to contact an agent, Cathay Pacific said they could schedule me to Hong Kong that day but my wife would have to wait and go to Tokyo the next day. I ask I thought the flight was cancelled from Hong Kong they said yes but I have layover in Hong Kong, too confusing. I had to be on my personal cell phone for 1 hour and 45 minutes to an American Airlines agent. This time frame is insane, which we will have to pay for and is not cheap through our phone courier. There was other flights going out that that day 3 to 4 hours later, but was told that was not enough time to set us up. With todays technology and that's not enough time, I find hard to believe. At the end of 5 hours of hearing excuses and frustration, we were rescheduled to leave the next day.

This was very poor service and basically we were left stranded, America Airline was paid upfront and should have been doing the leg work to reschedule, a customer should not have to hunt down an agent spend hours on the phone (which will be a $230.00 bill) have to change our personal schedule for an unnecessary layover

My flight was canceled due to mechanical problems. I was booked on a flight two days later but when asked if I coul rent a car and drive the five hours, I was told I would be reimbursed for rental car by an agent. Now they refuse to reimburse me for the vehicle. We had 9 passengers in the vehicle. Saved American airlines hundreds if not thousands of dollars. Shame on them. Their agents word is worthless.

My baggage handle was ripped and need to be replaced when I checked my baggage it was in perfect working order no problems when I get back to Denver it was damage the baggage service person wasn't very helpful ,he was too busy chewing his GUM. I was told here is a number you can call and here is your file locator number, but I don't think that they will do anything for you. What bad relations in other words AA really don't care what happens to their customer's baggage, when we have to pay $25.00 per bag we should have the right to get our bags the same way we give them to be checked. I'm very disappointed in AA.

They charge you unheard of amounts of money to give your miles to someone. Even though you can use your miles for free to buy someone else a ticket

All I heard from American Airlines was the more you fly with us the higher your Priority Status would become. Well, that is the truth but when it come to getting on a plane it make little difference what priority level your have because all levels are announced at the same time. Executive Platinum, Platinum , Gold, Emerald, Sapphire and Ruby making for one big mess at the gate. I'm at a very high level and now looking at other carriers because this has gotten out of hand.

Unable to enter phone contact info on AA website due to lack of space to enter all numbers. Called customer service directly and wash quoted a 45-50 minute wait for call back. Completely unacceptable.

Subject: Unsatisfactory Customer Service for 1st Class Passengers: AA Record Locator VQPWRX and HETCFD. Dear American Airlines, I would like to bring to your kind notice that myself and my wife Malti Gupta had to face lot of difficulties due to repeated cancellation (without any information) of American Airlines Flights from New York –JFK to Miami on March 20, 2015. I attach herewith copies of e Ticket confirmation dated Nov. 30, 2014, March 17, 2015 and March 19, 2015 and Boarding Pass for Flight # AA 1589 dated 03/20/2015. While I was confirming my reservation with the Kuwait Airways on March 16, I discovered that the AA flight # 2351 from New York – JFK – Miami on March 20, 2015 will depart from JFK at 5 PM although the E Ticket shows it as 7.20 PM. Immediately I called American Airlines and they issued new e ticket on 17/3/2015 changing the flight as AA#2387. It was my daughter in Miami who by chance found out on March 19, 2015 that flight # 2387 from JFK to Miami has been cancelled. Immediately, I called American Airlines from Kuwait and they issued a new e ticket for Flight # 2299 leaving JFK at 5.45 pm on March 21, 2015.

Later in order to avoid overnight stay at New York my daughter made a reservation for flight No. 1589 leaving LaGuardia Airport at 8.30 PM for Miami on March 20, 2015. After boarding the flight # 1589 and sitting in the Plane for more than 1-1/2 hours, this flight was also cancelled and we were asked to come next day i.e. March 21, 2015 at 8:00 AM to catch the same flight. Last but not the least, when we landed at Miami, out of 4 priority bags (suit cases) booked by us only one suitcase was delivered. We were told to wait for the next flight, which made us wait in the Baggage Claim area at Miami Airport for more than 1½ hour. Considering our age + 82 Years and + 78 Years (for my wife) and the snow and rain at New York on 03/20/2015, it was an ordeal which left us completed exhausted and tired on reaching Miami on 03/21/2015. We are extremely disappointed with service received as a First Class Passenger travelling without any advance information for the repeated flight changes/cancellation. We have been loyal American Airlines Customers for decades. However, after this experience, we have to seriously reconsider our options for any future travel plan.

My husband Richard and I were booked onto flight 2806 out of Yuma flying into Pheonix. We had a e-ticket with assigned seating, which we had paid extra for by the way. We were at the Yuma airport by the designated time that your website had stipulated. We stood in line at the airport for 45 minutes and were second in line when half an hour before the flight was scheduled to leave your front counter staff shut everything down so that they could now become the ground crew. In the time that we stood in line a woman wearing a supervisors badge came out and talked to her staff for a moment then left and went in to the back leaving all of us standing in line, which there where approximately 16 of us. One of your front counter staff spent 20 minutes with a passenger will the passenger talked to someone on the phone instead of letting other people get booked in. We were than left to stand in line for another hour before anyone one would even talk to us again.

We were put on a standby list for the next flight which had already been over sold. The passengers who were over sold on that flight were given $600.00 and booked on another flight and were still standing in line without even being offered so much as a cup of coffee! Naturally we were not able to get onto that flight after we had stood in line for an hour to be put on standby and another 20 minutes to get through security and now had to stand in line for another half an hour to be put on standby for the next flight and another 20 minutes for the security line to again not be able to get on the flight. And once again could not get on a flight and had to stand in line for half an hour to get another standby ticket and another 20 minutes in the security line.

When I received my standby thicket this time I asked if we could have a lunch voucher as it was now 2:00 p.m. and was told you do not give out vouchers. We were finally able to get out of Yuma on this flight but of course our connecting flight to Calgary, Alberta had left the Pheonix airport at 10:00 a.m. and we were now on the 8:05 p.m. flight. We arrived at the Calgary airport, which is home at midnight when we should have been home at 2:42 p.m. I found your staff to be rude and uncaring. I am a manager in the food industry and I am appalled at the treatment and service that we received, if any of my staff would have treated one our customer in this manner they would be fired on the spot and that customer at the very least would have had their meal for free and offered a complimentary bottle of wine. I would appreciate a reply to this complaint.

Flight 1429 to Orlando off this date 27 March was delayed four times and then all the passengers for this flight to Orlando were placed in an airplane that was still being repaired while the temperature was hovering over 100 inside. I suppose your American airline employees thought it was cute that Dadion want to hear anymore complaints from people so they stuck him and lock them inside the airplane to roast. The situation is still ongoing.

Last night on my flight 1583 from Phx to Ord,I was excited to be on new clean plane! Passenger across from me -large teenage boy began throwing up long before take off !Noattention given from flight attendants . I was shocked as he was allowed to travel ,exposing us all to who know what,as he continued to throw up the entire 3 1/2 hour trip. The only attention by flight attendants was he was given larger vomit bag after a fewhours! Also overheadcompartment above me kept flipping open - very dsngerous,too!this was ignored Horrible experience!

On March 9th, 2015, a group of friends and I tried to book a flight to and from Austin, TX. We all decided to book our flights separately. The total for the flight to and from Austin, TX, from Fresno, CA was set at $363.20. This was the total for the flights to Austin [American Eagle #5782 & US Airways $5570] on September 28th, 2015. The return flights were [American Eagle #5825 & American Eagle #2891] on September 28th, 2015. The members of my party include Joe Aguirre, Carlos Rodriguez, Matt Rodriguez and myself, Angel Rodriquez. We all booked separately and all saw the same price online of $363.20. Joe Aguirre was the first member to book and did so without any issues. I did mine online, was quoted the $363.20 and paid through PayPal. I was given a receipt from PayPal stating that the charges were made, totaling the amount of $$363.20. But there were errors on the website. The flights were not being confirmed.

I called 800-222-2377 to confirm my flight only to be connected to an individual that was no longer quoting me the price I was given on the website and on the receipt. I was being quoted a much larger price. These were not the terms established in our transaction. I sent over an hour being put on hold with this agent who did absolutely NOTHING to resolve my issue. The price I was being quoted now was $388.70, despite the fact that the agreed terms were already established by the very receipt and PayPal transaction record I have. After over an hour of dealing with someone who had no clue of how to respond to my complaint, I began to reach out on Twitter, but they were useless. I finally demanded to be transferred to a supervisor. He refused to give me his last name.

He simply identified himself as Javier and said his employee # was 1A. He seemed to not even care for my issue, refused to aid me in any way, and said it was impossible to stick to the price given on my receipt. I would have to pay the price of $388.70. After wasting away my cell phone minutes and time spent online with inept workers, I paid the $388.70 despite the fact that I knew US Airways was in the wrong! They didn't do a single thing for me other than waste my phone minutes and over-charge me after putting me on hold for close to 1 hour and 20 minutes!

I needed to make a change in my reservation. I was on hold for four hours before I finally gave up. I will just have to try when I get to the airport to leave and take my chances. Very upset by the inconsiderate nature of this. If it is that busy, HIRE MORE PEOPLE!!!

Cancelled flight after sitting at airport for 5 hours! I was told at one point "we all have problems!" Also one lady told me after I said I had been up since 3:30 she had been up since 1:30! I told her she was getting paid and I was suppose to be on vacation! We missed our appointments in Phoenix and were not compensated at all. They could at least buy our lunch! I called customer service 3 times. One lady named Ashley from Charlotte was the only nice one.

To whom it may concern receiving complaints about the service Eulen America:
I hereby make a formal complaint about the mistreatment and disrespect observed an employee of Eulen America named Olga, Mrs. old lady, gray hair with glasses, skinny and short, who did not want to provide us with her name or show his identification, covering it with his hands so we could not see it when we express our feelings towrad the way she was treating passegners, specially Cubans. This happened this afternoon, February 24th, at 2:00 pm in the Concourse D / E (for connection flights). This lady by the name Olga. treated contemptuously Cubans who tried unguided to walk out that door, and even some discrimination actitude was noted in her actions when he shouted: "Cubans are not allowed to use this exit, they must go down". However, many other passengers used that exit, without having any connections, but she apparently only referred to Cubans, by identifying them by their appearence and look like. More than once we saw her mistreat and humiliate comrades of the same staff, in front of everyone. When we told, (three people who were observing their behavior), we intend to file a complaint against her and asked for her name, she brought her 'Supervisor' Mr Miche Sixtol, who told us that she was not there to serve the customer, and that he could not give us her name, nor his name, since they worked for a private company. Similarly we saw he tried to prevent us to see his name, but we could see it. Olga's name we knew because we asked one of his coworkers, since all the time she hide her identification with her hand, so we could not see it.
They laughed at us when they saw we could not find someone to take seriously our claim, at least make known the discriminatory treatment of this person towards Cubans, whoonly showed a face of bitter and frustration towards passengers. We approached her just to ask a question, without even letting us finish it. I had to explain to some Cubans thatalso approached her to ask about Cuban flights, but as soon as she heard the word "Cuba" she not even allowed them to finish formulating tjir questions, and simply pointing his finger she sai in a loud voiced: "Cubans must go down ".
For your information, there were people who had the decency to guide us and tell us that this was the best way to make the complaint, and told us that it was not the first time similar incidents had been reported about Mrs. Olga, but no actions had been taken.
This same complaint I have posted on the website of Eulen America, hoping it gets to the appropriate persons/executives, so that this time action be taken to avoid this kind of situations. It is important to note that attitudes like this make a very bad image of the companies involved in any work done at the Miami International Airport, which counts on such a great international prestige.
I would appreciate a response to my emial.
Sincerely,
Maria M. Brito
Email: margaret.brito@gmail.com

On November 2 my party of 5 was suppose to have nonstop American Airlines flight out of San Antonio airport leaving at 7:05 am arriving in chicago around 10:30 am. Our flight was delayed by american eagle because pilot refused to fly. We did not leave until 11:00 to Dfw airport and arrived in Chicago around 5;00pm we only had 2 days and our first day was ruined because we got caught in Chicago rush hour traffic. On our way bac on Sunday we sat on the Tarmac of dfw for 1 1/2 hours repairs. Needless to say because of the airliners I pretty much waisted my money on this trip because I did not Have enough time to do all I set out to do. Also the American Airlines customer service reps in San antonio were very rude to be specific T.k. Jones. I do believe I need to be compensated for my time loss,my party of 5 just threw our money and time down the drain.

I am writing this letter to express how disgusted I was with the Customer Service on my recent trip on American Airlines. Departing JFK was a complete nightmare. The flight was originally suppose to depart at 5:05 pm, Thursday, September 22, 2011. Upon arriving to the airport I checked the flight board and saw that my flight was scheduled to depart on time without any delays. Boarding the flight went smoothly until it was time to depart. We were sitting on the plane for an hour without any explanation from the pilots or flight attendants.

It's not until several passengers began to notice that we had not moved from our original spot that they began to stand up and ask questions. The pilot finally announced that due to weather that one runway was being used and we would depart.

The flight attendants service below average. I could not believe that on a flight from JFK to LAS would run out of beverages and snacks. Not to mention I was more appalled that American Airlines did not offer complimentary snacks but were selling snacks (that were sold out as well)! Worst flight I've been on in a long time!

When people fly they would like comfort when doing so. Good customer service should be mandatory! On a flight for 5 hours in misery is horrible. I will be sure to bypass American Airlines and take my business elsewhere until your company decides to step it up.

I have received a call from a representative concerning my necklace that they found it and they where suppose to call me back and I have not gotten a call back. I am not pleased with your service I have not only not gotten a call back but I have not received my necklace back either. I have been trying to call as well as sent several e-mail concerning this matter with no response if this matter is not resolved I will have no choice but to submit a complaint with the police department that It was taken out of my suitcase and I will never use your airline again. I have described the necklace to a tee and It also had my name and address with the neckless which is how mary got in touch with me. I have heard absolutely nothing and when I call all I do is get put on hold.Now If I am not gotten intouch with in 5 days I will go onto -facebook-twitter and pinterest and any other web site I can to let people know what kind of service you get and how things are taken out of your bags.not only was my necklace taken but my pajamas...really..baggage people are that desperate....My new address is <hidden>..My name is <hidden>..that necklace was a birthday gift..if I lost it ..it would be one thing, but my suit case was locked.

I think someone been watching the clock or the 3 hr delay on the tarmac would have cost AA lots of $
AA6159 (british airlines code/share) time of flight was 18:00 At the gate we could see the plane so what was the reason for
showing it was to leave at 20;00 So then we started to board after 20;00 Then the hell began waiting another 2 1/2 hrs leaving
at 22;30 So the Captin finally told us why they had to change some electical problem and still were writing up the paper work
the rule as I know it is only after 3hrs or would there be compensation to the passengers. Good work AA you saved yourselves
lots of $, By the time we did reach LONDON there were at last 100 or more passengers that had misses their connecting flights
A real night mare for all of the parents of small children ,and disabled passengers like myself, From the time I left a bed till I arrived home to my bed was 33 hrs of hell. Why couldn’t AA have taken care of altertive flights at the very least for the passerges that put a very heavy burden on them SHAME ON AA.

from Ontario Calif. to San Francisco was suppose to go to Washington DC but their was a ground stop in San Francisco so I ask them about my flight so They send me to Chicago when I arrive they said they don’t make stops at GSP SC so they said they would send me to Charlotte NC before we left Captain was late and at Chicago they change gate from H3 to H2 so when I went they said I had missed the flight and I was there so they send me to Philadelphia and then after their was a 1 hour delay and then to GSP SC and all this was at American Airlines because of Untied Airlines could not get me home from 8:00 pm Sunday night to Monday night almost lost my job and no sleep for 2 days

I received an email today saying I have a reservation on AA from Mpls. to Lexingt0n on April 24th with a $279.79 charge. I have NOT made this reservation!! it’s a phony. I want to make sure this charge does not show up on my credit account. I also called American Airlines of this fraud and notified my credit card company today please verify there’ll be NO charge made. The agent told me at AA that this is a fraud…thank you for taking care of this. Would appreciate your email verifying that this has been taken care of by Amer

Dear Sir/Madam: I have being an American Air Lines traveler for almost 20 years, and never had any problems before the 29th,Feb 2012. I made a reservation to travel to Trinidad on the 7th Feb,2012 returing date Mar 14th,2012. I received an emergency call from Atlanta informing me that my mother had a hearth attack and had passed away. I made reservation to travel back to Atlanta on the 1st, of March 2012.

I was charged $257.00 US which was $1.659 TT dollars which I paid cash. I was informed by one of your AA supervisor in Trinidad that when I get back to the USA I should request a foam for an emergency waver and I must provide AA with a copy of the death certificate for my mother. I call your company on March 5th,2012 and spoke to an Agent name Mr.Bob, he won’t give me a last name. After explaining to him my concerns he sounded a bit rude and did not seem to be interested in hearing my complaint; he just said to me go on line and file my complaint.

I am 72 yrs and has never felt so insulted by one of your employees before. May I thank you for your concern in this matter.

Dear American Airlnes… you suck big time. I believe it would be my mission to bad rep this unprofessional and disorganized airline company. American Airlines passengers be aware, two times they cancelled a flight on my. asking to leave the next day, both flights were from New York to Rio (flight # 255) and even last night (oct 07 2011) they cancelled, it was very important to me to be in Rio today saturday october 08 as there is a launching of a new condominium and I was going down there to buy an appartment, and the buyers of today would receive a brand new car.

So thank you American Airlines you cost me aggravations, time, stress, gasoline, time off from work, etc etc. I don`t thing anyone ever made me this angry, furious and frustrated in my all life, but you American Airlines succeded, be ashemed of carrying a name that represents a country like America.

RE: Flight Number AA017, July 8th 2011. My wife & I just returned from a trip where we flew AA from St. Petersburg to San Francisco with layovers on New York & Helsinki. Upon landing in New York we went to our gate #46 to catch flight #17 to San Francisco. We arrive over twos hours early, checked in and waited like normal. Prior to the boarding, there was an announcement that flight #177 to San Francisco had been cancelled due to weather (??) and those passengers would be moved to our flight #17. When boarding began, the desk agent made a PA announcement offering the following to each passenger that was willing to give up their seats: $500 travel Credit, Hotel, Meals & Transportation, 25,000 air-miles.

The agent made another request and sounded desperate. My wife & I volunteered. The agent was very pleased as were the people that were given our seats. The agent told us to go sit down and he would get back to us at the end of boarding as he was busy. We did. Just as the doors were about to close, the agent came running up and said: “It seems we do have two seats on the plane and have rescinded the offer” I asked him to repeat that as I was not sure that this was correct. He concurred and said we had to board the plane immediately. He took our boarding cards and rushed us down the gate where we were called to hurry. He then came running up and said: We have moved your seats.

I have one seat in Business class and another in economy. Hurry and go to your seats and he went back to the desk. Upon entry into the plane we looked for our seats and found people sitting in them. They moved and is was chaotic. As a matter of record, we booked this flight well in advance to sit together for a reason. My wife just had an accident and required assistance from me and she recently lost her mother for which I was there to comfort her. We had also purchased a ticket for our son (my stepson). He did not fly back with us as his grandfather died and we changed his flight for 10 days later. So, our vacation turned into a funeral trip.

The last thing we wanted was to be forced to NOT sit together. While trying to assist my wife, I was ushered out of business class to my new seat assignment next to the kitchen seat #22H. A seat I would NEVER book for any flight. I could see my wife from where I was standing and she asked the flight attendant to assist her with putting her bag in the overhead compartment. The flight attendant looked at my wife in disgust and said: “What, You can’t even lift your own bag” My wife replied: “I have a shoulder injury and need help putting it up there”.

The flight attendant replied in a very snide retort: “I have a shoulder problem too, so put your bag up and go back to your seat” and then walked away without looking back. This was very unsettling. My wife waited moment and no help came. She then came back to me at my seat area and asked me for help to put her bag up. The flight attendant was there and looked at me and said: “Are you going to help her?”. I said absolutely and went to her seat and put the bag away. The attendant was nowhere in sight, she had dispensed with us. I returned to my seat and we departed.

About 2 and half hours into the flight, my fight attendant came with a tray of water cups. He asked the lady next to me if she wanted water. When she said yes, he replied” “I will return with some other water for you as you don’t want this tap water” He then smirked at me and asked me if I wanted water. I said no as I brought my own. He returned with bottled water for the woman next to me. Oh, she was a flight attendant from another flight. This in itself was not so bad as was the obvious contempt for the water being served to me. I didn’t worry about my wife, thinking in business class is no problem with water.

But, my wife did not get any offers for any drink until food- service time. Though all the men in the cabin did. The Flight attendant was rude and non-responsive. After this I decided to watch, so I stood up in my area where I could see where my wife was seated. I witnessed the flight attendant flitting around all the men in the seats and totally ignoring my wife.
At one point my wife was fiddling with her tray and the attendant came walking by and gave it a shove as she passed.
This startled my wife and upset her. The rest of the flight was the same. I am not sure why the flight attendant was so rude and disregarded my wife in the way she did.

I do not know if in fact she also had a shoulder injury or some other calamity going on her her life. But to treat my wife with such contempt the entire flight is absolutely uncalled for. Additionally, when the gate agent gave us the offer to fly the following day, I called our transportation that was meeting us in San Francisco and concealed it. By the time we were forced to get on the plane in seats we did not reserve it was too late to call for transportation. So, after being treated like trash for hours, my wife was in tears, I was terribly tired as I had to keep moving for the constant kitchen cart preparations for a flight I had been told we would not be on.

Upon arriving in San Francisco, we had no transportation and we were going home in Santa Rosa. The taxi was $257.00 before tip and we had to wake up friends at 2;30am to bring us our keys as they had them with our car. Very embarrassing. In essence, our seats were given to someone else under the “Promises” that we would be compensated.
We were not and were forced to take alternate seats apart and we were treated very poorly the entire flight that we should not have even been on and left at the arriving airport without our preplanned transportation.

At the baggage claim help desk, I filed an incidence report which I was told would be entered into my file for your retrieval.
Do you think this was a reasonable set of circumstances? Was the flight attendant acting as American Airlines policies regulate? Was it fair to sell our seats then force us to board under these circumstances? I would very much like to talk to you about this and look forward to hearing back from you soon.