American Airlines Complaints Continued... (Page 4)

On Oct. 3rd 2015 I was going to Maui for the 1st time I was suppossed to leave at 6:55 am, however our pilot never showed so we had to wait for a pilot from Virginia to get there. Then we got to Dallas/Fort worth 2 hrs. Late. So I missed my flight from Dallas to Maui with a lot of people which by no means was our fault. From there I had to fly to Phoenix then to LAX to Maui. Which was so awful! This trip had been planned for a yr. to get there as late as I got there I no longer had a ride to my villa. So it cost me over $100 to get to the resort. Really? That trip started off horrible ended terrible & on top of that my mother passed away.

Wow, what a memorable trip American airlines gave me as well as a lot if other people that were on the same flight. Furthermore, I was given a $12 voucher which was a huge insult & it was dated for Oct. 4th so no one would accept the voucher because I was traveling on Oct. 3rd not the 4th. What a disappointment all the way around (I gave the voucher still) shame on you American Airlines!

I am suppose to be landing in Aruba in 20 minutes. Instead I am sitting in a tiny seat for over an hour- for the second time trying to get to the same destination. Besides the fact that I will be 3 hours late and all reservations will be voided, I am disappointed that this is how your company functions. It is my intent to cancel my AA credit card as soon as I return home. This experience has caused me to rate your company very lowly. I will take any other airline from this point on, regardless if they are more expensive.

I spent over an hour sitting on the tar mat before the mechanic determined our first plane was not safe to carry us to Aruba. To your company's credit, the captain was upfront and displayed good leadership and customer service skills. However, after the ENTIRE plane rushed to the new gate, we were forced to sit for over an hour on the tarmac- again. The lack of organization, quick assessment and consideration of your passengers time has thoroughly upset me.

I will not be surprised if once again I am dissatisfied with your company's response to this complaint. Your customer service is rated 1.8/5 stars.

My husband Robert Lee and I were on flight 1251 from DFW to Louisville KY on 10/7/15. We boarded the plane and sat on a very warm plane for 2 hours We were on for 30 min or so before anyone said anything as to why we weren't departing the gate. We were not offered the ability to deplane. I know that is more work for you but certainly would have been better for your clients. We were with about 17 or so other people and was suppose to catch a bus upon arriving for a drive to our final destination. Fortunately the bus driver waited but only for additional monies. Really put a damper on the beginning of a special vacation. In addition, we made reservation back in March and requested our seats based on the aircraft you said we would be on (2 seats on one side and whatever on the other) Turned out we were on a different type plane which resulted in my 6 ft 3 - 280 pound husband being crammed into a window seat. If we had known It was a 3 seater on each side he would have booked an aisle. Very bad experience.

3/1/15 flight 3297 Chicago to Toledo after hours of delay NO Pilot we were offered lodging and meal vouchers we needed to be in Toledo on the 2nd early. We asked and were assured that if I rented a vehicle they would reimburse. Submitted receipts totaling $ 418 that included tolls and a service plaza snack. Under separate cover the credited my credit card $ 54.00 ?! I want what they promised me simply reimbursed.

I fortunately had an aisle seat because the man in the middle seat was so large he took up half of my seat as well the window seat. I could not put my armrest down or my tray table as his leg was so large the table would not lay flat. I had a back ache from having to sit half hanging over into the aisle. Is it not policy that a person the large must buy two seats? It was unfair and very uncomfortable for myself and the man by the window to have to sit like that for 3 hours. Your response will be appreciated and maybe encourage me to travel again on your airline. Thank you, Elaine Compton . flight #2314 RNO-DFW seat 23D

Cancelled our flight to our resort in the Bahamas and could not get us there until the following day. When we arrived we did not get luggage for two and a half days (our vacation was only 4 days). Our flight getting back home was also cancelled and we spent the night in the airport. US Airways customer service could not even get us to the where we flew out of in Georgia. We had to fly in to SC and rent a car and drive to the airport in Savannah, GA. Horrible airline! We cut up our US Airways card with a big smile on our face.

I booked AA flight #3682 going from LaGuardia, NewYork to Atlanta on May 15, returning May 18, which cost me USD 1018.80 for me, my wife and 2 kids. The departure time was schedule for 6.45am. When we arrived at 5:20am, we were informed that the flight was not leaving till 8.00am, which affected our plans and the functions we were going for. This upset our traveling plans tremendously as we had an event that we needed to be at and would miss by the late travel time.

Secondly, our return flight was scheduled for 12.46pm nonstop from Atlanta to NewYork. When we arrived at the airport 10:30am, we were informed that the flight have been cancelled and they will put us on a flight scheduled to go to Miami at 5:15 pm then we will transfer to New York flight immediately. After waiting for so long and finally arrived at Miami, we found out that there was no NewYork flights and we were re-book for the following morning flight. My family was forced to sleep at the airport!

Now my whole family is badly injured because of these undeserved ugly situation. My wife was fired from her job because of a no show on the 19 of May which she was supposed to go back to work as scheduled, my children missed a whole day of school which affected their class work and their school authority said is going to be in their record, and my job is highly threatened too cause it involves life. Please, we seriously need a compensation for these injuries American airline have caused us.

While waiting for the rain to pass, I was waiting in the lounge for your 7:10a flt DFW-GSP..supposedly the ramp was closed for a few minutes. But the storm passed and before departure time, we all noticed that you were missing a flight attendant. Calls were made but as cheaply as you must pay these people, you didn't have a ready reserve ( shame on you ) of poorly paid reservists to fill in.

Finally they posted a Cancelled sign and immediately made it a OMA flight? So they make the announcement that ( Due to local weather the Flight has been cancelled ) now that's a bunch of crap. Then they stated it as an ( Act of God ) so they weren't responsible for monies needed for a hotel room, as the remaining flights were full and not until the 18th could they get u on a flight.

How terrible first to LIE then to rub it in their collective noses!!! A pilot friend told me they cancelled due to missing crew member as I awaited my turn to be called. They wouldn't authorize a baggage retrieval so as I live in Southlake, Texas, my bag is now going to GSP?

Horrible, Horrible customer service!!!!!!! And outside of a WACO trip, we were the only flight getting cancelled for weather locally?? Now you tell me your not lieing through your teeth? I'm so disgusted with that branch of AA, someone should fold them and do everyone a favor.

I will never use your airlines since you discriminate against special needs people such as the beautiful family you removed this May!! Autism affects one in fifty people !! It looks like you should just close down !!! Poor poor pilot he fears children that have neurological problems !!! He should be fired and the public would like to hear an apology given to the family and to all there supports. Shameful!!

I bought a ticket through American Airlines to go from Little Rock Ark. to Fresno Ca. with a delay in Dallas Texas. I missed my flight to Fresno due to delay in Dallas. In La, I tried to get on another flight but they would not let me on since I had no reservations. Right after American Airlines made it for me to be on a flight then they said no more flights to Fresno Ca. until the next day at 5pm. I was so upset. I bought a ticket on United for the trip back home. I think American Airlines should pay me back the money I had to spend to come back home!!

On Wednesday April 1, I contacted my travel Group TZELL Travel Group Northwest to book my sister, Christine Cavil, a flight from Des Moines, IA to San Diego CA on April 10th. When Christine arrived at the airport, she was told her flight had been cancelled and the next available flight was 7am April 11th through American airlines. She did make it to San Diego CA on Saturday. Her return flight was scheduled for Monday April13th with American Airlines from San Diego, CA to Dallas TX with a layover . When she arrived in Dallas her flight was cancelled due to weather. The ticket agent told her the next available flight into Des Moines IA would be Tuesday April 14th at 12.30pm.

Because of the cancellation my sister had to spend the night in Dallas. There was no hotel voucher offered to my sister for her inconvenience. Because of the two cancellation my sister's trip was cut short. This trip cost me $550.00. The confirmation number:BC2KDQ

On April 24,2015 I flew from a stop over in Salt Lake City flight1344 (First Class) to Dallas Ft. Worth arriving late . I am disabled so had a wheel chair & my attendant sprinted to get to the Americn flight 1572 to find very sadly that my 1st class ticket had been given/sold whatever to someone else. explanation. "We thought you were not going to make it". I'm here now , the doors were not shut, I explained I had 3 surgeries in the last 6 months & need the 1st class better seating. I have a 1st class ticket in my hand. As it was , I got no where & felt powerless less then throwing a fit. I did ask to talk with a supervisor who simply said"there are no more 1st class seats" and walked away. Due to a storm we all had to get off the plane anyway & re board later. Still no consideration for my situation. Why could they not ask this up graded person that I DID make the flight & would he/she please take his assigned seat in coach 9th row. That was a very long uncomfortable flight for post op back surgery . I will send a Docters note if needed. This is my 2nd written complaint.

I am not satisfied with the ticket that was issued to me on April 13, 2015. The flight was books at 12:00pm and did not arrive until 3:00 am the next day!! This was very stressful, especially to my family members due to this being my first time as a passenger. Not only was the delay annoying, but on my way to Brownsville, Texas, the flight stopped in Arlington. The passengers were told that if they wanted to take a cab, they were allowed but had to pay out of their own pockets. American Airlines did not give us good service and for that, I am never using them again!

I went on a business trip to Louisville to speak at a conference. The flight was delayed 1 1/2 hours. Due to the delay, I missed the next flight from Charlotte to Louisville. The customer service rep told me that they would book me on the next flight, but it would be an hour and 36 min wait. I booked the flight, but ended up sitting in the airport for 4 more hours!! I missed the entire function. This made me look bad as well as made you look bad American Airlines! American can no longer be trusted as the best way to travel when dealing with a tight timeframe (which is my business as a pubic speaker). I will never use American again!

My wife and I travel each year for vacation. We always use American Airlines. The reason being is your on time arrival percentage and the overall cleanliness of your air craft. The pilot and crew always seem to know what they are doing follow all safety procedures and we feel comfortable flying with your company.

Unfortunately, that all changed for me yesterday, April 23, 2015, to the point where I am thinking of canceling our vacation plans with you in October of this year. I was on flight 2939 leaving Chicago and flying to Champaign April 23. I was seated in seat 3C which, of course, you know is located right up front near the cock pit.

At first all seemed normal as both pilots entered into the cockpit and closed the door. I could hear the different alarm and chimes as I assumed they were doing their pre flight check list. After a short time one of the pilots came out of the cockpit, closed the door, took his jacket from the closet near the flight attendants area, left the plane and walked up the jet way. I found this puzzling as I have watched pilots secure the fight attendant as a second person while they use the restroom during flight.

After the recent incident where the pilot was left alone in the cockpit and crashed the plane into the mountain I understood from the FAA director on the news that in the US this practice was not the standard. That the attendant is to be the second person in the need of the pilot having to exit the cockpit. This rule keeps anyone from being alone in the cockpit.

The pilot finally arrived back around 13 minutes later as I was timing it on my phone. I would think that whether the plane is in flight or not your company would want to follow this rule and not leave pilots or anyone for that fact alone in the cockpit.

As if that was not enough of a scare for me, a gentlemen came into the plane in civilian attire and began to talk and laugh with the attendant who I learned was named Pam. The attendant knocked on the cockpit door, and the pilots opened it. He began to laugh and talk with the pilots. The airport personnel removed the walk way and the attendant locked the door to the aircraft.

We then began to get pushed back from the gate and then I watched this person climb inside the cock pit and close and lock the door. The two people sitting by me saw this and asked me "did you just see that?" Of course I replied yes. This made everyone around who saw this very nervous especially with this happening right after the pilot had left the cockpit leaving the other pilot alone, exited the aircraft and went who knows where for 13 minutes.

And then finally came, the safety briefing the attendant chose not to wait for the prompts on the recorded safety announcement. She crammed them altogether and did not even announce to shut off your phones or any of that. Then she sat in her jump seat and texted on her phone the entire time we taxied and even through take off until we were I the air.

I understand your team knows what they are doing, and they are well trained. However, there is a point even a dangerous point where you become too relaxed in the fact that you know what you're doing. Not following simple safety guidelines, ignoring what is going on, and allowing people that are not uniformed ride in the cockpit I would think all of these infractions are totally unacceptable to you and your safety standard department.

I, and several people around me, never felt relaxed or safe the entire flight. I could not wait until we were safe on the ground again. If the flight crews are this careless with the safety rules, what are your mechanics and other personnel letting slip by or not following because they think they know better. It is my safety you are gambling with, and I don't feel like you have a right to do so.

I got to Atlanta Hartsfield Airport at 4:00AM on 4/20/2015 making sure I had enough time to checked my luggage in my flight left at 5:20AM when I arrived at my destination my bags was not there. That's was very inconvenient for me I had a Major Presentation, the clients was waiting for me to show them our product. I couldn't present it to them because what I needed was in my luggage which had not been put on my flight I didn't receive my luggage until 12:30 or1:00 pm today. When they dropped them off at the Hotel I tried calling to check to see was my luggage and no one answered. Flight AA4256 Gate T10.

On 3/2615 I did a phone reservation with a voucher from LAX to NY. I was informed that since the voucher was for 382 and the cost of the fly was 463. I was going to be charge $81.00 ONLY. So I sent the voucher to FL along with the name and flights for this trip.

On April 9th I received a call from American airlines stating that my card was not working . So I provided a second one. They assured me that the charge would only be for $81.00 so I used a card that I did not had enough credit. To My surprise, the airline charged me $463.00 without my authorization. This is not right and will not be ok. Now I am over drawn and my bank withdrew a $50.00 charge for it . Plus I might have to pay so much for interest to pay it.

On the weekend April 18 and 19 , 2015 I called again to customer service reservations. which then they told me a different story. They said because there is another airline involved on it. They had to charge the full amount and wait till they have the voucher to provide me with a refund of the $382.00. I was so upset so the mis communication from the customer service team.

On Monday April 13, I spoke to two other two people at customer service which they told me other story. So I requested to speak to a supervisor. Which she noted that the refund showed being do on Monday april 13 2015. She told me that I was not able to see it on the aa.com website . but she can see it on her end. She did explain that they had the voucher and they should of explain to me how the voucher should of work. so she told me that the credit card refund should of been done no later than Wed April 15th 2015. She also advised me to call her back if this did not happen to try to help me other ways. So I waited.

On Wenesday April 15, I called again to check on my refund. First al all, I asked the rep to read the notes which I can not see. She read them and said that I needed to call the next day because the refund department was already closed since they are two hours ahead of our pacific time.

On Thursday April 16th, I called again to check on my refund. I asked the rep again to read notes. which she got all confused and could not help me. She just said that If I needed a refund I would get another voucher. WHY would I get another voucher, since the reason I paid so much and with stops to get to New York was to be able to use the voucher and since I did not had extra money to spend. I told her if I wanted to pay with Jet Blue or Expedia. NON stop from LAX or Long Beach to NY were only $269.00 round trip. Why would I wanted to spend the double with stops. So I asked her to put me through a supervisor again. Which I did . Laura Diaz, which by the way, has no customer service skills. She got upset at me and told me off. She also told me she could not help me and come to you for help.

This is awful business ethics! I am overdrawn with no way of paying and all b/c American Airlines does not know how to take care of their customers! The miscommunication from all of your team and lack of knowledge of how the vouchers work has brought me to make this complaint.

A 2 hour delay turns into a 2 day delay with young children! The original tickets were purchased on 12-02-2014. Flights were cancelled due to merge, lost seat assignments when traveling with children - no help to reassign. Short flight no problem, but 8 hours of small children sleeping on strangers is not acceptable. No movie on flight made long flight that much longer - unacceptable. Flight home from HNL to PHX was cancelled hours prior to flight, then reinstated but with a 2 hour delay. We knew we would miss our connecting flight, but were told no problem. They would help you in PHX. PHX sent us from 1 terminal to another with NO help for hours. I was on the phone for hours as well to try to fix. Put on standby, only to find out there were 55 others also waiting so we went to a hotel after waiting at the airport all day. Our luggage was sent to ORD without us.

Thought again all was fixed, went to confirm that night & see that my 8 year old son was put on a flight 24 hours prior to his parents?? Called & sat on hold longer than it took to take a shuttle to airport. Was there again for hours & told they could not help until 4 hours prior. We tracked down a supervisor who said he could help us & finally we had tickets in hand. New flight ended up being delayed as well. TSA dumped out luggage breaking 2 wooden cutting boards, a mug and getting oil stains on a sweatshirt. All was wrapped up well & I could tell it was dumped out. Cutting board pieces were not even in bag to try to fix them.

We were told there were no seats because people had already reserved these tickets in advance, but I said so did I. Put up in hotel with nothing, no clean clothes, no toothbrush or toothpaste. Had been in same clothes for close to 72 hours. Bought only the necessities to get through it. Kids missed 2 additional days of school & 4 adults each 2 days of work. Personnel was unaccommodating & rude. They would not look at us when they talked to us & showed us they did not care. Overall very disappointed and deserving of compensation. Our trip to paradise turned into a return trip from hell!!!

It started in ST THOMAS on march 30,2015 at 8am to Miami I had board then then the pilot announce that is a mechanical problem.so everyone got off .when it was my turn at the counter I explain had a very important meeting the next at 8am .so they put me on cape air to Puerto Rico they did speak with some on the phone in front of me and confirm everything and give me tickets .I arrived in Puerto Rico stood in line then the person told me to go to USAir so I did waited in line they ask why am I here, that American and this is were it begins I had to go back to American then it was a big fight on the phone then American sent me back and a guy from USAir walk back with me to 2 different counter we never got waited on so he sent me outside to the American counter by this time all the flight left and I missed my meeting Indianapolis.

I put in the hotel at the airport in san Juan and the lady rebook me for the next day. So the next day I was in line to board the plane the lady told me to come out an go to the counter so I did. oh you ticket was cancelled I told her know it was issue to me the night before so she check and then said ok. The return to ST THOMAS my god was just as bad I work at the airport in San Juan 21years and 8 years in ST THOMAS my company has stores in most of the airport in the US and Canada the next day we had a walk through to see the stores in Indianapolis airport so I when to see if I could check in the lady say you have to do in the machine in front I try to explain what happen then she told me you need to come back tomorrow 4 hrs before your flight .My flight was noon I decide to come around 8am thank god I did.

I was told that my flight was cancelled to go over to American so I did American sent me back to USAir I ask to speak with a supervisor the gentle man came over I explain what had happen he was the only person that was professional doing this back and forth nightmare he printed out 2 tickets Indy to Charlotte and Charlotte to Miami then he sent me to American to get the ticket from Miami to ST THOMAS in all the years I have been flying American I have never wanted to use American or USAir again it is so obvious that their is a big war between the employee's and the passengers paying the price .This is just unacceptable. This really need someone's attention .

Today my flight from Houston to St Louis via a flight exchange in Dallas was delayed. Instead of the connecting flight awaiting they left so I am now stuck at DFW. I am a minor so this was a complete disregard for my well being!

We booked our flight to Aruba 3.5 months in advance and confirmed having seats together. We are frequent flyers and they have all our contact info and were clear that if there was a flight change they would text me. They didn't. My flight was changed to the middle of the night but they didn't notify me, they also booted us out of our seats so we didn't have assigned seats anymore. We didn't find out until the day of the flight when we tried to check in on line and werent allowed. It took a couple of hours to find and get to the right people and have our flight work so that my 10 year old wasn't leaving at 2:30 am with a connection in the am. We did get it changed but it cost us a hotel night at our own expense in Miami. But then the seats were not assigned, so I had to call again because we still could not check in online. So they finally fixed that but now we have to leave for the airport, no more time, so we rushed to check in online.

We did get seats but not together, also had to rush to a flight 5.5 hours earlier with and were told to get seats at the airport. Long line, long wait, about 30 min, rude attendant. Finally did give us seats together but charged me for bags. I didn't realize my AA credit card didn't cover bags for this international flight. When i found out I wanted to exchange for my American Express Card which covers my bag fees for AA. He said it was enough he gave us seats together (to replace what they messed up) and didn't have time to do more I would have to contact customer service. When I contacted customer service to return the bag fee and charge to my AA card (only available through correspondence and now on 4th letter), they said they can't do it. So their bad service is costing me many extra hours and stress (thought they eventually fixed the flight and seats) and an extra $200 for the hotel plus bags. The last time we flew they never registered our FF miles for my husband and son (18k miles each) even though I contacted them 3 times and confirmed it was on there, not only at booking but each other time. Now it is 4 months later.

Folks, First I called your 1-817-786-3778 number as directed selected item 6 once done the phone cuts off EVERY time!!! My wife and I were trying to fly to Pittsburgh due to an unexpected death in family as you can imagine we were not in the best of spirits. We checked in,, obtained our tickets proceeded to the gate where we were told we were on standby!!! We explained our situation to the attendant but was told this happens period! I would expect an airline to try and help considering our situation, but no luck. Another couple were gracious enough to give us their seats which were on row 23! To make matters worse, my wife needs to use a walker due to a broken hip she is recovering from and it would be very difficult for her to maneuver the isle way and may fall down!!. I explained this to the flight attendant and was told if we didn't like it perhaps we should take another flight! Everyone in the front of the plane turned around in disbelief, the attendant turned around and walked away. This is how American Airlines treats passengers regardless of the situation! As a retired Quality Director in the Aerospace industry I could not believe how American's values have dropped, The sad thing is this message will in all probability fall on deaf ears!!!

Our flt was cancelled out of Fort Walton Beach FL ON SUNDAY FEB 22ND 2015. Flight number 3129 going to DFW, due to ice on runway. We were unable to flight back to Dallas, and our final destination SAT. Until Wed the 25th, We had extra expenses totaling 587.10. I am a Vietnam Disabled Veteran living on a fix income. If there anyway we can get this expense or some of it. This extra expense have put a big dent in OUR INCOME.

Approximately one month ago, I booked round trip flights from Traverse City to Nashville from March 24 through March 31. I received confirmation numbers, complete itineraries, seat assignments, gate numbers, etc. On March 23, I attempted to download boarding passes, but received a message that I had no reservations. After extensive amounts of time on the phone with your agents, I was told there was no record of my confirmed flights. Since the "solution" offered to travel from Traverse City to Chicago to New York , possibly Dallas, to Nashville was totally unacceptable, I had to cancel motel reservations in Traverse City, lose a day with family I had not seen for almost 2 years due to his deployment to Korea, and reschedule the flight for March 25. As I again tried to download boarding passes the next day, your agent who booked the flights forgot to assign a seat and I could not download passes. Again, after a couple hours on the phone with your agents, I was told only the airport could assign the needed seat number. After a trip to the airport an hour away, I finally received the required seat number so I could make the trip. This is by far the worst experience I have ever had in dealing with an airline in decades of flying. I have had absolutely no trouble with Delta and Northwest flights for many, many trips, and am sure they are the only airlines I will use in the future. I seriously doubt if I will receive any compensation for American Airlines completely messing up my trip and wasting a very important time with my family. I feel it would be totally justified for you to reimburse me for a portion of my expenses at least for this disaster.

American Airlines Customer Service - I have received this contact email thru customer relations in Miami Florida. I had to be rebooked on my flight - my original flight was coming from New York - Laguardia layover in Miami and then on to St.Thomas - So I started in NY and we were delayed a couple hours sitting on the plane for mechanical problems - this was cutting it close for my layover - I was getting worried on timing as we were getting close to landing and asked the flight attendant if they could let them know at the gate that I was coming in - she said she wasn't able to do that - so as I had paid for internet on the flight I kept checking the status and now the other flight was delayed by 10 then 20 min - so I knew I would have time and the gate was near where I was getting off - I run over scan my ticket and the man tells me the flight is full - to which I think he's joking and laugh - he's not joking there are about 5 of us from this other flight standing there as ticketed passengers that they know our flight is coming in yet they sold our seats - are you kidding ?

I understand if someone isn't there after an amount of time to sell them but we were on a flight at the gate - why would they do this - and on the last flight out for the night at that! I am then directed to rebooking - where they put me on an 11am for the next day - and I have to stay the night at Clarion hotel-without my checked bag mind you - I have only my purse - fantastic -I should also mention my reason for the trip as my friend is getting married - so now I have missed my friends rehearsal dinner - and since I won't be leaving until 11am ( first flight out ) get in at 2:00 guess what I will also miss my friends wedding!!!!!!
The whole reason I'm traveling is ruined ( oh and on top of that Alex Sent from my iPhone

I should also mention 2 weeks ago I traveled on American Airlines - from LGA to NYC for work -I was delayed for weather - then delayed delayed delayed get on a plane board then they take us off for mechanical problems - as I rush to the last flight of the night - delayed delayed again we were waiting for the Pilot - so traveled from 6am to 2am I missed my works preview night- This was suppose to be about a 5 hour trip and turned into 20 hours - It seems we wait and are delayed for everything other than the passengers -for this new 10min policy - and I am aware that this is because they want some award for on time departures well they may win the award but they are certainly going to loose many customers in this process - I am hoping my bag will have made it to St.Thomas when I arrive but I'm not having high hopes for that either - I also did hear that people on the flight were offered 1,000.00 vouchers - why was I not given the same ?

I live in the Phx area. My father was ill so I booked a flt from Phx to Seattle on Feb 28th, coming back the next day, using my US Air dividends miles. I did this as it was a last minute decision to go see him. Since then, he passed away on March 18. I had 29,000 plus miles in my acct. I was charged the following for using MY miles: $12 taxes and fee, $75 quick ticketing fee and $25 award processing fee for total of $111.20!!! Just received the billing. I also have reward miles on Alaska Airlines. They charge me $12 TOTAL to use my miles. I see no reason to charge the amount that I have been charged. I see no reason to add additional miles to my account, then use them and be charge these high fees. Can you please reduce these charges? If not, you will force me to discontinue using my card and miles for future flts. Thanks very much for addressing this matter.

Flight from Cancun, Mexico to Dallas, Tx was cancelled on March 4, 2015 due to bad weather - I understand no problem. I (87NHJ94) and my Wife (Martha 18PHY68) were rescheduled on US Air for March 5, 2015 at 5PM from Cancun, Mexico to Phoenix, Arizona then to Tucson, Az. I paid extra for the seats I wanted on the original flight. On the change I also asked for the seats, but was given the seat across from the bathroom. 4 1/2 hours of having to smell the very strong disinfectant coming from the bathroom. I was complete abuse - completely unexceptable. For days I felt sick and continued to smell the disinfectant. Brain dead CEO's, decorators, designers, employees that only seat in 1st class have no idea what it is to smell the bathroom odors for 4 hours. Please have them seat there and give their opinion. I was abused by being put there. I was a loyal AA traveler-was. Hoplefully someone will understand.

I flew 4 first class American Airline flights to and from Ecuador in the last week. These were bought by long time Priority Access members who have been traveling in their first class cabins on and off since the 1980s. I have NEVER seen a more deplorable first class than my last two flights- a 4hr from Ecuador and a 7 hr from Miami. The seats were old with springs pushing through the cushions. absolutely NO ammenities were given. No TV, no fancy blankets, NO dvd's or personal viewing options and the planes were FILTHY. While I paid MORE for the return flights than the first class flights leaving the US-- they had less quality, cleanliness, and ammenities than that of the 1990s coach chairs. Priority Access members pay more for more quality, comfier chairs, and more leg room. NO upgrades at all had been made to the plane in over a decade except an extra blue light put in and internet access allowed.

Furthermore, urine was caked around the entire bathroom--- large yellow streaks covered the entire back and glowed under the light. Even the flight attendents complained they had never seen a more filthy airplane and did NOTHING. WHY SHOULD I HAVE TO PAY MORE FOR FIRST CLASS IF IT IS GOING TO BE A LESSER QUALITY THAN COACH??? American needs to upgrade all their planes and be consistent with the product they are offering. absolutely offensive.

We were booked on AA 2413 from DFW to LAX connecting flight LAX-OGG flight AA 271, we had already gotten our boarding passes, when we got a call from american airlines that the flight had been cancelled, my wife and me were on the phone with AA rep. but no other flight options were given to us, earliest flight according to the AA rep. was monday 3/9. were on the phone for about 45 min. later when we searched we found seats available to the flight DFW-LAX-OGG for 3/8, when we called back and talked to them including the supervisor Theresea, we were not accomodated on this flight as we had coach tickets and availability was on first class, american airlines were not willing to accomodate us, AA should have the recording on file and the supervisor was quite rude. Cancellation of this flight has cost me 7 days of vacation time, at $300 /hour =$16,800 at $340 in non-refundable tickets on hawain airlines from 0GG to HNL for 3/8 and hotel reservations in OGG.

I have a flight booked for my daughter that I need to change. Online it says, "this reservation cannot be changed on line please call American Airlines. I have tried for THREE days! Right now I am on hold for two hours and still waiting. This is outrageous...

on a recent flight to orlando from ireland i paid for 5 tickets with a travel agent in killarney southern ireland 3 adults 2 kids aged 8 and 9 years old flying from shannon to newark to orlando and orlando to newark and newark to shannon on both times we left newark 25 october and return on 2 of nov our kids were put sitting on their own as far as im concerned your company will have no luck in the future when your treating children like this i presume you alredy realise this is my last booking with american airlines

This is a follow-up to a previous e-mail complaint that I made earlier this morning, 3/19/2013. Because of our counselled flight, I requested had 2 (two) round-trip airfares. Reason for was because we lost one full day of our Cancun vacation. To add insult to injury ,we were booked on the next flight at 1;40 pm and that flight was also delayed.

On arrival to Cancun we waited patiently for our baggage, too no avail. Our luggage did not arrive. We are now without clothing and bathroom neccessities . Not only did we miss a full -day because of American Airlines ""mechicanical malfuncutions"" but we did not receive our luggage with clothing and were not able to eat out with friends this evening.

We are very dissappointed with this airlines. Doubt we will schedule another flight with your airline in the future. This is our first experience with American Airlines and it has not been good.

Sincerlyl,

David M. Minniear

On march,10 2013 i made my stop in New York and i found my self with the situation of having one of my bags missing, i filed my report at that same day. Sinse then i've been calling day after day and having nothing in results, no one of your employees seems interested on helping by discovering when i Am having my personal belongings back. It have been a week on my waiting im afraid that Ill have to find another way to have results...

I'm a white 62 disable female and I was asking one of your employee were do I catch a shuttle bus to go to a hotel and she told me that I would have to get in a line going outside so I did but when I did go outside she came up to me and ask me what the heck iI was doing I told her again I was waiting for a shuttle to the hotel she told me I was in line for the shuttle to the airplane I told her she told me to she got mad at me and told I could go to jail and she said you people think you can do whatever you want to and the person was black woman and I felt she was against white and I was very upset and wanted to cry. Also my flight canceled do to too many airplane needed to be de-iced there was 18 plane ahead of us do to all the flight crew wasn't there so by the they got one there they had to canceled the flight. They had me to the American airline desk they set me up with another flight and I ask her about staying in a hotel she gave me a voucher for a cheaper hotel and I asked her why would I have to pay for a room she told me they couldn't do nothing about so being disable is just to bad for me all this happened in Philadelphia, my flight number was 3780 the date was 1/06/15, trip number was 218-512-630-03 airline confirmation was BVBQJQ. I like to use American airline but I didn't like your employees in Philadelphia and I didn't like to be treated the way I was treated.

I left for the trip of a lifetime that I have planned for a long time to Australia/NZ. My 1st flight was to LA from Sacramento on American Eagle Plane. The lady at counter said she could only send luggage to LA, not to AUS. Went to pick up luggage to recheck in LA and wifes was there but not mine. We saw both luggage pieces go onto plane. The flight was delayed because it needed more fuel and they were shuffling luggage around for 45 minutes. LA did not know where my bag was. I caught my next flight to AUS and had tour company help me follow up. I did not have my dive equipment and missed out on the barrier reef dive. I did not have my belongings and had to spend tour time shopping, missing important events. AA ruined my trip and caused me a lot of stress for 8 days. My bags didnt even leave LA for 5 days. What is wrong with the people working there. If the lady in Sacto had put something traveling to AUS maybe my luggage would have made it. This is not the first time this has happened with this airlines. I think AA needs to pay me for 8 days of my tour that caused me such stress I was not able to enjoy it like I should have. I do not want a voucher for American AIrlines as I plan to never travel with them again. I think a cash settlement for $1,000 is more reasonable and I don’t think that even covers the missed days and things I had to purchase. It does not cover the stress it caused, thats for sure. I do expect a response. If there is not a reasonable resolve to this problem I plan to write to the higher beings and the newspapers. I also no coming home this happened on another flight coming from Phoenix prior to picking us up in LA. The pilot explained exactly why they were late. Sounds like a pattern. Please respond. Thomas Morris.

Due to late AA take off of two consecutive attempts to fly to SJC from DFW (direct flight) yesterday, my business colleague and I missed a very important meeting with Intuitive Surgical in San Jose, CA. Both delays were due to AA maintenance issues that should not have happened and posed great safety risk to all passengers.

1. Tires needed changed – we only learned once onboard so had to remain on plane. No choice.

2. Then we had to return to DFW post take off emergency landing due to hydraulics failure.

3. Second plane (no sense of urgency and had to wait in long line to get assistance) had ‘Computer Malfunction’ onboard – we sat on runway for another hour.

No offer of assistance to board another flight airline was provided by any AA gate agent or representative via phone as well. We had no choice once on Plane #2 to stay on as it was out on runway with computer problems.
As this AA negligence has caused us to lose business, waste an entire business day and create an embarrassing business situation for us, I would like to request a Full REFUND or voucher to compensate this embarrassing situation.

My colleague that I was traveling with spoke to Karen Manning in Customer Relations with American Airlines and she issued an e-voucher to her (Michelle Fleming). She was told that I needed to fill out my own form to obtain the same.
My record locator number is YNRVCV and my ticket number was 0012387866966. My AAdvantage number is 2U9M168. Please contact me by phone at (903) 530-6990 or by email billrwoods@msn.com if you need any further information.

Thank you in advance for your help and consideration.

William (Bill) R. Woods

Disclaimer: This complaint was submitted by William R Woods on 03/20/2014 at IP address 99.34.245.48 using our American Airlines complaint form. This opinions contained in this American Airlines customer review titled, “Poor Service = Multiple Delays” do not reflect the opinions of this website.

De4ar Sir: I received an email today at 2:18 Pm EDT here in Bradenton , Florida. It told me that a ticket had been puchaed using my credit card. This ticket is absolutely fraudulent and must be cancelled immediately and you must tell me which credit card was used , what number, so I can cancel it immediately , as it is compromised now by thios mysterious traveler named: JACK SMITH. That is an obvious fake name, and ceratinly not my name: George P. Kickliter. I di dnot place this order myself and did not authrtoize such a trip. I live near Tampa, Florida, a long ways from Termpe, Arizona. Details below:
Thre email was from “Airlines” (manager.346@californiatickets.com)
Your order#:4182522…………………THIS IS A FALSE/FAKE ORDER NOT MADE BY ME!!!!!!
ELECTRONIC TICKET NUMBER: EH8356675802***THIS IS FALSE FAKE ORDER AND MUST BE CANCELLED IMMEDIATELY DATE TIME: 29 APRIL 2012, 10:52 AM ARRIVING TEMPE ref: LE8218 ST
WHEN I DONLOADED THE INFORMATION ON THIS TICKET , IT HAD DIFFERENT INFO:
ELECTRONIC TICKET NUMBER 27 APRIL 2013 ETICKET#: EH4267181601, ARRIVING TUCSON 09:35
PLEASE CANCEK BOTH TICKETS FOR FRAUD IMMEDIATELY AND NOTIFY ME OF ANY ANALL CREDIT CARDS USED ON THESE TRANSACTIONS. GEORG EP. KICKLITER TEL:941-75-0290//CELL: 941-773-5117 GPK

To whom it may concern, I am a teacher in the state of California. I was on my way home from a trip to Costa Rica. I had with me 5 students, a VP and a parent. We had spent a week traveling and learning about Costa Rica’s Rain Forest/ ecosystem.

On our way home (3-29-13), we were on American Airlines flight number 177 out of JFK flying into SFO. What I experienced on that flight was very surprising to me. We were seated on the left side of the plane right next to the serving area for first class. Very early on in the flight we witnessed a tall black man that was working in the serves area (but not serving) have what I would categorize as a childish fit.

He was loud and putting down another airline employee for organizing the service area in a way he did not like. He was waving his hands above his head and talking loud in an angry manner. The two older employes that were waiting on first class had to go in and calm him down. They were explaining to him that people just do things differently and that it was ok. The black man spent the next twenty minutes banging and shoving thing around as he rearranging the service area.

Not only did my student get to hear him putting down another employee they got to witness this episode as well. The employee he was putting down was another black woman waiting on the section behind us. She was also rude to American Airlines passengers when talking to them.

About a half hour after this happened, a passenger behind me set a wrapper and a empty cup on the tray beside this service area. The black man let into him like he was a little kid. The man said he understood not to put his stuff on that tray anymore , but the tall black man kept yelling at him.

He kept saying “you do not ever do that again” “do you understand” in a angry loud voice over and over again. The man behind me told him he understood and could do without the lecture. I have never witnessed that kind of rudeness from an American Airlines service worker in all my fly experience.

I later got up to go to the bathroom. When I walked back to my seat, a bleach blond woman (American Airlines airline employee) with a double chin was standing behind the service cart at the service center for first class. The cart was right beside my seat so I could not get to it. So I was waiting for it to move. She turned around and in a rude and loud voice said ” What are you doing”. At this point, I could see why some people got irate on airplanes.

I was talking to my parent after the flight and he expressed a similar concern about these employees. He got up to throw away his trash. He walked to the back of the plane and held out his cup for the service worker to take. She was just standing in the back. She pointed to a plastic bag about three feet away on the floor.

The two older gray haired service workers in first class (man and woman)and the gentleman who worked the back section who wore am knit cap were always professional, kind, and worked hard. The black man and women and the bleach blonde should be transferred somewhere that does not have contact with the public. Their interpersonal communication skill match that of a seventh grader. The drama they brought to the flight left a bad impression of American Airlines.

I would expect to be treated and watch other people be treated much better than this on American Airlines flight.

My wife needs a wheel chair when we travel.On American Airlines flight number 1772 on 1-24- 12 from grand cayman to miami my wife was sick and was cold . We were told that blankets were no longer available butwe saw them being used in first class. this was not as bad as the situation we ran into in miami . The young man who was waiting for us with the wheelchair was very nice and took us thru to the gate for our connecting flight to detroit.Now the bad part. Wehad a four hour lay over till our next flight.My wife has very limited mobility so she needed the wheelchair to get to restrooms or restaurants.We were told by American Air we could not keep the wheelchair while we were waiting.

One young man found us a chair but a young woman told us that the chair did not belong to AA and took the chair away from us. There was no one at the desk for the first three hours so we could not ask for help. So my wife suffered for the three hours.Finally some one came to the desk and got her a chair. I am 84 and my wife is 82 this was not a pleasant time for us.I hope changes can be made so this would not happen again on American Airlines.

Me and my husband was supposed to go to San Jose on 9 August. AA called us and said our flight is cancelled and we have to go next day. We had to go same day as it was urgent so we called them. AA put us not to direct flight to San Jose but we had to change two times our plane from Washington to Texas first then to Denver and then to Oakland. We reached midnight to Oakland. The airlines did not apologize to us and gave us any discount. We are not going to go by that airline anymore we decided.Even in plane our seats were not next to each other.

On July 8, 2011 I had reservations to travel from Maracaibo, Venezuela to Miami, Fl. on flight AA724 leaving Maracaibo at 7:AM. I made arrangements to arrive at the airport no later than 5:00AM. On the way to the airport we came upon a traffic accident which slowed us down. I arrived at the ticket counter at 5:42AM and was told that the counter had close at 1Hour and twenty minutes before the flight. I arrived just two minutes after and could not get on. I pleaded with them to let me on but they would not. I asked if there were any empty seats they said yes but I could still not get on the airplane.

I then had to reschedule through Caracas to Miami for my final destination to Lafayette, La. I was flying First Class from Caracas to Miami and Miami to Houston. After rescheduling only the Caracas to Miami flight was first class and I had to pay almost $500.00 for Coach. I also had to pay for a domestic flight from Maracaibo to Caracas. This was very stressful and inconvenient to say the least. If your policy is to shut down the ticket counter at 1Hr. and twenty minutes before flight time I am not aware of it. I have seen standby passengers board 5 minutes before flight time.

I decided to fly on American instead of Continental because Continental flies through Panama, but I may have to take that route next time. Your take it or leave it policy is not working well for me.

I had the misfortune to be booked on AA flight AA 1932 from Miami to Montreal on Sunday, 19 June with ETD of 20.25. I should add that I had travelled to Miami on AA flight AA248 from Brasilia on the same day. I can say with all honesty that in over 40 years of flying in Europe, the USA, Canada, Australia, South America and Africa that I have never experienced such inexcusable treatment by any airline as was meted out by AA in Miami on the night of 19 June and early morning of 20 June. I shall never travel AA again and will warn friends, colleagues and anyone prepared to listen not to do so. I am preparing a newspaper article to be published here in Brasilia to the same effect.

The original gate for departure from Miami was given as D46. The ETD had been revised to 20.55 by the time I arrived at the gate around 20.00 due to an hour’s delay in the arrival of AA248 due to late departure from Brasilia and bad weather in Miami which had closed the airport for a short time. There was a flight to San Juan at gate D46 and all passengers had embarked on that flight by around 20.30. At around 21.00 AA staff at the gate announced that the San Juan aircraft had been embarked before arrival of all the crew who had still not arrived.

So, Montreal AA1932 passengers were informed, we would have to wait at D46 until the gate was freed or maybe there would be a gate change. At around 21.15 a gate change to D39 was announced. On arriving there we were told that the aircraft to Montreal was still not ready and there would be a further delay of 20 minutes. This turned out to be 30 minutes at least but around 22.00 embarcation commenced. By 22.30 embarcation had been completed and dinner orders for business class passengers taken by stewardess Eva Von Bromssen although by the time she got to me on the last row of business there was no longer any alternatives.

Shortly afterwards, business class passengers witnessed the male flight attendant on the flight shouting angrily at someone trying to embark along the lines of “get off”. A few minutes later the pilot emerged from the cockpit and reprimanded the flight attendant and I caught phrases such as “I should have been consulted”. The flight attendant attempted to respond but finally turned on his heels and marched into the coach sector. A few minutes later the pilot announced that a passenger had been removed from the aircraft and his checked luggage would have to be removed. This would cause a further delay while his luggage was located and there was a critical time issue in reaching Montreal before the airport curfew there.

A little before 23.00 the pilot informed the passengers that the flight could not make Montreal before the curfew and was therefore cancelled and that we should all disembark and rebook our flights. Being in business I was one of the first to leave the aircraft and upon reaching the rebooking area I was confronted with a long queue from another cancelled flight. I waited in line until after midnight. Fellow passengers in the line told me that a young man was ejected from the flight by the flight attendant because he was either drunk or drugged and was causing a disturbance. I was also told that the flight attendant involved had also left the flight, whether ordered to by the pilot or on his own volition.

On reaching the desk I was informed that I had been rebooked on flight AA 1984 at 08.25 the next morning on coach class and that I would have to wait until 20.25 if I insisted on a business class seat. I have been delayed by volcanic ash, strikes, bad weather etc and have always been accommodated at the airline’s expense but the AA supervisor at the desk was adamant that AA was not prepared to do this. She even tried to justify the cancelation of the flight as due to bad weather which was an outright lie as the problem was caused by the removal of a passenger who should never have been allowed to embark in the first instance.

I was given a discount voucher to the Nht Courtyard Marriot and told to make my way to the exit opposite gate D25. It was around 00.30 and the Skytrain airport was no longer operating so a steady stream of exhausted passengers had to make their way to gate D25 on foot. I waited until 01.30 for a shuttle which never came and I was subsequently informed by the driver of the shuttle to another Marriot that the shuttle to the Nth Courtyard Marriot did not run after midnight. All the hotels in the region were full as I was told by the drivers of the few shuttles remaining. The airport was closed so at nearly 02.00 I had to take a taxi to a very dilapidated motel called the Miami Springs Inn with dirty bed linen and a lock on the door which did not function. I could easily have been assalted or worse.

I have given this as a personal safety share example to employees of the company I represent with advise to avoid at all cost flying with American Airlines who simply abandoned passengers to their own devices at after midnight. The discount voucher to the hotel states that a courtesy AA has negotiated a special distressed rate with the hotel. I would comment that AA has no idea of the meaning of the word courtesy. The whole episode is now in the hands of the company I was representing who I am hoping will take a very strong stance on the issue.

Dear American Airlines: I recently flew from Toronto to Cancun on your airline. I had been impressed by your services on traveling down to Mexico and on Leaving Cancun to fly home I was extremely impressed with the staff at the check in counter their speed and efficiency was excellent . The gentleman there wished me a safe and enjoyable flight home and advised me that my luggage was booked all the way to Toronto. On the flight the attendants advised passengers that anyone connecting to another flight must first pick up their luggage and have it re-checked to continue their journey.I told the American Airlines flight attendant what the check in attendant had said about my luggage being booked all the way through to Toronto.

However I was told “NO” that’s incorrect I must claim and recheck it after going through customs. I waited at the carousel until all the luggage form American Airlines Flight 2212 had arrived and been claimed, but to my dismay mine was not there… no one I spoke with could help me, the check in lady for my connecting flight AA488 also advised me my luggage should have been there however there was nothing she could do, and hopefully it will get to Toronto when I arrive. So for two hours at Dallas airport and the three hours flying I was worried and concerned about my luggage, I had only taken my heart medication for one day and package the rest in my luggage, those five hours was worrisome and a real downer for me and my wife for what until that moment been a fantastic vacation. My luggage was at Toronto and was the first to be unloaded down the carousel to my great relieve.

My point is PLEASE PLEASE advise all American Airlines staff as to the luggage procedure for connecting flights to Canada and save other passengers the worry. Then instead of a negative ending experience we may all praise your airline for what was until the very end an excellent and enjoyable experience.v

i made reservations on american airlines. when i received confirmation, i noticed that my wife’s name was wrong. i called american airlines and was told that i would have to pay $150 to change her name! it is more than a month until this flight. i think that it is unbelievable that you are charged to repair a mistake on a future ticket. i would think that it would be an advantage to the airline to have the correct information for their flight passengers, since national security is so tight. i would certainly consider it an advantage to know who was on one of my flights if i owned an airline. i consider this robbery and will find an alternate airline next time.