American Airlines Complaints Continued... (Page 1)354+ reviews added so far. Upset? Call American Airlines corporate: 817-863-1234
We were in Cancun and were to depart at 4:20 pm (Flight #1778 for our return flight to Charlotte, NC on July 28. Our flight out of Charlotte to Lexington was to leave at 10:30PM (Flight # 5230). we received word that our flight was going to be delayed until 5:00. When 5:oo arrived we boarded the plane and sat on the tarmac until after 7:00. The pilot kept coming on the intercom saying that a new flight plan had been filed because of weather and he was waiting for it to be confirmed so that we could leave. We arrived at Charlotte and was hustled through customs, a party of 10 with 4 children under 6, and when we arrived at the gate it was closed with the plane sitting there. We were not allowed to get on the plane and when we went to customer service we were giving the cold shoulder. She would not offer any help other then the gate was closed and there was nothing that she or anyone else could do about it. We along with a round 50 other people were trying then to find rooms, something to eat and transportation but all she kept telling us that there was a convention in town and there were no rooms to be had in Charlotte. She was not sympatric nor helpful, almost on the verge of being out and out mean. We had to ask for/if any assistance would be given to get something to eat (all of the restaurants were closed/////0 she finally gave us a voucher for $20.00 for each family to use. She did not offer a blanket or pillows, we had to ask for those and another man had to go and get these. He ended up not having enough for everyone that was in line.
Bottom line, this was not our fault that we missed the plane and we were inconvenienced. Mater of fact this is the second time that I have flown American and it is the second time that I have been forced to sleep on the floor with my wife and family in Charlotte because of missing connecting flights. Will I fly American again,? Depends on what you do to make this right. Hope to hear from you soon. I had trip insurance but as not able to use it because of the convention and the inability of your employee to help. She did not even pretent to make calls to hotels to see if rooms could be had.
Ronnie Deatherage # 7W53FL8
Linda Deatherage # 7LT98K6
Kelly Deatherage Grigson
On August 2, 2018. I William Dayan and Cynthia Kummer had decided to fly to Europe with the intent with surprising my sister for her 60th birthday surprise party. After arriving at the airport to fly flight number 1647 after a delay of waiting 2 1/2 hours we were than told that the flight to Philadelphia was cancelled due to A/C mechanical failure, which I have a document letter proven that. We were than told through American Airlines that we could catch a flight with delta airlines, that we should rush to get our luggage back and get on delta, after waiting 1 hour we were told that they were booked. We went back to American Airlines counter and they than had told us there is a flight out of Miami to Madrid Spain and than to Paris through Iberia airlines which we had to rush to take a cab to get from palm beach airport to Miami Once to Miami the flight was delayed over 3 hours, because of the delay once we got to Madrid the connecting flight to Paris left without us. Once again we were told again the flight was delayed another 3 hours to get to Paris. Our total flight time took 35 hours to finally get to Paris were we missed our party. Please note that all these delays were not due to any weather issues and I have documentation for. Please note that flight 787 coming from CDC to Charlotte North Carolina had no entertainment which was also delayed almost 2 hours . Please respond promptly to my complaint as we are so overwhelmed and feel we should be compensated for our experience. I look forward to continue flying America airlines and have this issued resolved promptly. Please contact me by email.
William Dayan/Cynthia Kummer
1026 Hythe B
Boca Raton,Florida 33434 561-504-6924
I am disappointed that American airlines did not offer compensation or reimbursement after the my last flight experience. My most recent flight with American airlines involved two delayed flights, one cancelation, and a connecting flight which I missed, due to the fact that I was put on a flight that boarded before my first flight had even landed. My first flight was delayed once, then cancelled. After hours of waiting in line to get my flights rebooked, I was put on a flight which was scheduled to board before my first flight touched down. I missed that second connecting flight, and was rescheduled for a flight that ended up being delayed as well. I finally got to my destination, but arrived much later than I was originally supposed to. I appreciate that American got me to where I need to be, but I am disappointed that greater effort has not been made to compensate for the time and trouble such frenzy caused myself and my family, as they were very concerned throughout the trip. Due to the extended trouble, I also did not have the opportunity to sleep for about 36-48 hours.
Hello-American Airlines You screwed up our flight 1441 to Charlotte - This original flight from Jfk left almost 4 hours late. So we couldn't catch up to the Charlotte connection.-So i ended up paid for a hotel I couldn't use >
When I spoke to your agent -all they could offer was a discount coupon that didn't work !-8/11 Sat Sun Mon was my original Hotel stay -But I never got there -spending the night in the Airport with no way to get to Belize !
When I finally got to the Hotel they said they were notified too late So my stay there was cut short. And they wouldn't honor my 3rd day. So I Had to leave.
We Originally asked your American Airline agents and nothing was done for food or lodging-No HELP WAS GIVEN AT ALL !! Apparently you do not care about your customers
I have 1more night and I'm out of money. I would like to stay at the Radisson -on my final night ? Is that possible - you could setup a coupon for thiis - in Belize ? Also I lost the $200 for that first night and had to pay another $175 for my third night somewhere else.
I bought a two round-trip ticket from San Deigo Ca to Southbend Ind. my sitting was so bad I decided to upgrade and pay for better sitting on way back to San Diego. when I got to the airport in Southend, my flight could no take my bags. I would have to leave my bag and take the flight or take the bus to Chicago. I needed to be home in time for work so I took the bus to Chicago. I had to pay 84.00 dollars for me and my son and I was not reimbursed for my bus fare. When I arrive for my Chicago flight. They separated me and my son and put us in bad sits. Amercian Airline treated me and my son like second-class citizen. I will never take American Airline again. And I need to pay for my bus fare to Chicago Because I pay for a round-trip ticket home. My tickets no. EZJBWT and bus tickets no 99034111
718 Sycamore Ave. Space 178
Vista , Ca 92083
Ticket # 0012181520461
Back on July 18th, the f first leg from BCN-LHR went well but for some reason they could not issue me the LHR-MIA boarding pass telling me to go to the gate at LHR,.This is when the nightmare began, There I was told that I did not have any seats that First Class was oversold, which in my 42 year of flying and over 35 with AA, I had never heard off, then I proceeded to go thru 3 ticket agents that could not tell me the why, then they tried for over 10 minutes to get a supervisor who was busy getting another passenger a Hotel room, and after trying to give me all sorts of reasons why I was bumped down all Untrue ( That I was the last to buy the tickets =NO, that I used miles to upgrade = NO, etc )finally I was told to go to the gate for there was not much time left to board, so we had to Run to hte gate & there in lies the the REAL problem for I had had surgery 5/17 & could not run but was left with no choice. At the gate I was told the same reasons for the downgrade, again I told them that had not been the case for I bought my ticket back in March 2018, knowing that I was going to have surgery (Stomach)May 17th , 2018 I did not want to risk either not getting seats ( At the time I bought the ticket there were only 2 seats taken) nor buying Business hoping to be upgraded = I BOUGHT FIRST CLASS. I was also traveling with my 3 kids in Premium Economy.
In Short my health deteriorated so much that I had to go immediately to my Surgeon on the 19th & in to the Hospital on the 20th to have all the Excess fluid that the running and carrying and Frustration caused and also place a catheter in my stomach to try and reseal the injury by removing all the excess liquid that this episode accelerated and my recovery could take 2-4 weeks
I have been with AA Advantage for over 32 YEARS and flying longer and this is not RIGHT.
I await your response for this Disaster that took place at LHR caused much distress on my family & great peril to me and now 2-4 weeks of pain.
My wife and I recently took a trip from Chicago to Arequipa, Peru in July.. Our service on these flights was very poor. We went from Chicago to Dallas and then from Dallas to Lima. We then used Latam airlines from Lima to Arequipa. Specifically we left Chicago, O'Hare on July 10th at 6:35pm on flight 2300. As we prepared to board the plane, we were informed that we were not allowed to store our carry on luggage as there was no room. I informed the check in crew that I was carrying $20,000 dollars worth of camera equipment and did no pack it to be checked. I indicated at the time that the probability of the telephoto lens and or camera being damaged was quite high. She repeated the statement that it would have to be checked. I asked to speak to her supervisor, Ms. Sharon Santiago, who acknowledged the information I explained to the other personnel. I felt and explained to her that she was exposing American to serious financial liability and ruin the activities I had planned in Peru. I indicated that this was not American's Policy. She indicated that she would note this but the bag had to be checked. I checked the bag, I was furious, and was unable to get my checked carryon until we go to Lima. We were unable to depart to Lima as scheduled, specifically 10:15pm to arrive in Lima at 5:18 am on flight 909, due to a documentation issue by the ground personnel who had worked on the plane previously. I was worried and stressed all night long. We experienced a further delay in Lima as there were no gates available when we landed and this reduced the time for me to make our connection to Arequipa. I checked my equipment as soon as we got our bags. It was a miracle nothing was damaged. However, one of my checked bags did not leave Chicago. We filled out the paperwork to find the bag. This resulted in a 3 day delay in getting the bag, and a special trip to the bus terminal in Mollendo, Peru.. This resulted in a waste of time reducing the activities I had planned. Not having a change of clothing for three days in Peru was very uncomfortable and I had to reschedule some planned activities due to the lack of appropriate clothing..
The return trip became a marathon event. We departed for Lima on July 25th. Specifically, we took Latam flight 7721 at 6:20pm arriving in Lima at 7:57pm. We the attempted to check our bags in Lima for American flight 988 scheduled to depart at 11:54pm and arrive in Dallas at 7:20 am. We then were informed that there was no plane, as there was adverse weather in Miami delaying our plane. There was no information at the American check in counter. Most of the passengers were very frustrated. We left several hours late. We then were concerned about making our connecting flight in Dallas for Chicago. Specifically, it was flight 2754 scheduled to leave at 10:30am and arrive in Chicago at 12:58. We had to go through customs and were told the wrong gate information on the plane. This resulted in our getting to the correct gate15 minutes before the flight. We were not alone. There was a father whose family was on the plane and they closed the gate early. We tried to contact the plane but were told that the plane had finished boarding. The father said he was at the gate 5 minutes before we got their. We were all transferred to the next flight..
My wife and I have used American for most of our flying needs. We try to comply with all reasonable regulations and requirements. People prepare to travel according to policy. I feel that I was treated very unfairly as all '"carry on' bags are not equal. People are not freight, and have scheduled activities when they travel. We are currently planning our next trip to Peru.. I am concerned ! What are your thoughts ?
Flight 376 from Miami To Philadelphia on 8-1-18
i had a tickets leave lga to gso on 8/3/2018 at 335pm stay at airport untile 1130pm did not get greenbro nc at 1colock am sat morning this not good had to stay at greenbro all night to get a ride home. my ride had left.airport cancelling flight all night long.
I filed a Complaint about my carry on bag on June 20 and gave a 5 star rating. Never got a response from them so I drop my rating to 1 Star. It was not about the money it was about the carry on bag. I am from Arlington Tx not Kennedale. Could some one respect me and get back to me please. I gave you a lot of business over the years.
On Thurs Aug 2nd I had bought a ticket to travel from Sarasota to Balt. I originally was supposed to leave at 10:06 from Sarasota to Charlotte, then second leg was Charlotte to Balt arriving at 2:30. When leaving at 8:00 am for the airport I received the first notice that the flight was delayed. I got to the airport and eventually learned that the flight to Charlotte would be delayed to the point that I would not be able to make any connections from Charlotte to Baltimore. No other airlines had any flights for me from Sarasota and the delay was for mechanical problems according to the AA representative. The AA Rep then suggested that I drive to Tampa which was about 1 1/2 hours away and get a flight from Tampa to Philadelphia, then Philadelphia to Baltimore, which would still get me back to Balt by 6:30. The flight then leaving Tampa to Phil was delayed but it was due in at 5:03pm and the connection departed at 5:33pm so I sat at near to the front of plane as possible to be able to get right off and get to the next gate in Philadelphia. The plane landed a few minutes early actually and I immediately deplaned and sought out my gate for my Balt connection only to learn the flight had been cancelled. No other flights were available is what I eventually learned. I stood in line for 1 hr 45 minutes to try to speak to an AA customer rep, named Erica, who was the MOST unhelpful and rude person I have EVER encountered in my air travel experience. The manager, who was equally as unhelpful, Deb Gunn, told me I was rebooked on a flight for the following afternoon and I could sleep on a bench. I was denied a meal voucher, a hotel room and even though at first she said she could get me ground transportation, she then changed her mind and said if I wanted ground transportation for the 1 1/2 trip to Balt I would have to call the 800 number and have them add it to my reservation. I called the 800 number in front of her and it said the wait time to speak to anyone was greater than 60 minutes so the clock was ticking and I was panicked about the thought of my kids being unattended. The cancellation I was told was mechanical, not weather related. I tried to explain to the manager and the rep that I had unattended children that would be dropped off at my house later that evening and I the whole reason I was flying home 2 days ahead of my husband from our vacation was because my friend got us Darius Rucker and Lady Antebellum tickets for their Balt performance on Thurs night, August 2nd. So needless to say, I missed the concert, I had to call numerous people in an attempt to get someone to drive from Balt to Philadelphia to pick me up so I could get home to my kids. I had to pay someone $200 for that ride, I am out the cost of the concert ticket as I had already paid for it in advance of course, plus I am out the money for my plane ticket that was cancelled half way through my travel. I had $1.72 in my pocket and I pleaded with the manager for a meal voucher in tears. I have NEVER been so humiliated in all my life and I sincerely hope that after my complaint is received someone in American Airlines decides to make this situation right. As of this point all that I have encountered in AA so far has been unhelpful, uncaring, rude and unprofessional!
I want to be reimbursed for my out of pocket expenses, which includes car travel from Sarasota to Tampa, my ride from Philadelphia to Baltimore, my concert ticket cost, the cost of my original plane ticket and in addition I am requesting 4 round trip first class tickets for the extreme anxiety and mental distress I suffered, the treatment I received, from AA representatives in Philadelphia. To deny someone who had been traveling since 8 am on Aug 2nd and supposed to remain in airport until 4:30pm the following day, almost 32 hours with nothing to eat or drink, a single meal voucher is just absolutely horrible!!! Especially, when the whole reason I was in the situation was no fault of my own and 100% fault of American Airlines. It is my sincere desire to resolve this situation in an acceptable outcome for all, however, please know that I have been advised by friends and family to seek legal advice about this situation if American Airlines does not see fit to rectify this situation. I can be reached at 443-829-3332.
This is in regards of the cancellation of flight # AA2796 scheduled to depart at 1:41pm CT on 8/1/18 from Chicago O'Hare Airport to Miami International Airport which one after several reports of delay was finally cancelled without any substantial explanation. My wife and I spent around 10 hours at the airport during which we were in line for over two hours to reach the Customer Service counter just to be offered anything but to return to Miami the following day which was not good because that was a working day for us. Finally per our request and persistence we got to be placed on flight # AA2541 to Fort Lauderdale which departure time was 6:35pm CT but it was also delayed. We reached Ft Lauderdale at 12:00am ET and consequently we have to pay for the extra hours our car was parked. Finally we made it home at 1:40 in the morning. We are senior citizens and we were so exhausted that we could not make it to work, so we missed the day of work. I would like to know in what way American Airlines will compensate us for all that hassle and extra expenses that we incurred and also for the lack of income of the day of work missed.
Flight # 5454- 07/06/ 2018 from Birmingham, AL to eventually Venice, Italy to start Seabourn cruise to Athens, Greece:. The following is a sequence of events starting in Birmingham:
1. I am handicapped (leg amputation)- an American employee put a red tag on my walker, leaned it up against the wall near the boarding entrance and told me it would be fine there until we boarded. At boarding time, it was gone. I told another employee about the red tag, etc.. She said she knew nothing about red tags until I showed her a stack of them behind her desk. I have not seen it since.
2. After we had already boarded the Business class flight to Philadelphia and directly to Venice, American canceled the flight ( I think because only 10 or 11 passengers were on it) and rescheduled us on another flight. The employee at the desk explained the only way we would make our cruise on time would be to downgrade to coach and go through Paris-DeGaulle. I explained that would be extremely uncomfortably for me and offered to pay extra for first class. She rudely said it was that or nothing and smiling with a smirk.
3.We took that flight- our luggage never arrived. We made the cruise with no luggage, It arrived 2 days after we returned home( my dress shoes had been cut into 6 pieces).
We returned Business class Delta with no problems at all. I don't think American instructs their employees to lie and be as rude as they can, but they should look at the Birmingham, AL location and correct some problems there.
I have not been contacted by American and don't expect to be. But a simple apology would be nice.
Thanks for your time,
hi , on the 24th of july 2018 we where to fly out to seattle wa. never got to go because planes were noy available.we was going from fay nc with a great nephew taking him to his mother. disappointed child as well as ourselves the flight was 5788. we have to travel for 50 miles to get the plane,so imagine preparing for that and then you have to return and do it all over again. We paid to travel on the 24th returning on the 26th. we only got to go on the 25th. not fair! we had so many delays as to when we going to actually fly out ,to not fly at all that day!
My name is William Jackson a (Retired Disable Veteran). This pass weekend I had a very bad experience with some of your employees. First it started at LaGuardia Airport and ended in Charlotte-Douglas as my wife and I Saturday morning 28 July 18 getting ready to leave at 7:55 to Charlotte N.C. connecting flight headed back to Atlanta Ga. Where we went to the Customer Service agent just before you board. Just before boarding they ask would anyone like to give up there seats to get a voucher starting out with $240, then they went up to 500, 800 then when they got to $1000 (NOBODY MOVED) so my wife went to the counter to obtain the vouchers for us both which first come, first serve, BUT this young man who was flying on a (BUDDY PASS) waiting to get on the plane just stood there for a couple of minutes, then told the lady he would take one of the $1000 voucher while my wife was standing there, which the customer service lady gave it to him instead of us which I thought was not very (UNFAIR) and UNPROFESSIONAL). Serving my Country for 34 years and flying to numerous of countries and cities I have never experience or been treated like this before, also I thought as a disable person we suppose to go on first, I was the last person to go on. This was so disappointing to me and my wife. last but not least, One of the supervisors in Charlotte Airport yelled at my wife about her purse.That is definitely not Customer Service. We could have chosen any other Airline but we wanted to give you guys a try for our first time and it wasn't pleasant at all from the "Beginning to the End". I wouldn't want to put this on Facebook or Twitter about my treatment if you guys would Please take care of this Matter and get back with me as soon as possible because (I know) you guys are more Professional than this Thank you for cooperation
5th attemps with no reply only an acknowledgement receipt and informing me that me complaint being actioned but nothing happening, WHY?
6th attempt as my e-mailwas incorrect in last complaints - it is firstname.lastname@example.org. Thank you.
Your Reference number to this request: 1-27437937968
I am receiving flights feedback requests from yourselves which I would be delighted to complete once the above enquiry has been completed satisfactorily.
Still not received a reply to the above enquiry dated 25/07/2018, all I require is the procedure to reschedule a flight as I had to divert from Belize to Mexico instead of flying direct from Belize to London. Spoke to an AA Consultant in Belize whom advised me to buy a ticket privately from Belize to Mexico so I may get to Mexico in time, then make arrangements to reschedule and use my original ticket to continue the journey to London.
Appreciate your urgency in this matter enabling me to move forward with other business which is awaiting attention, without clarification from yourselves it is prevailing me from going on to other business I now urgently need to attend to..
Sincere thanks in advance
Dwynwen Ann Jones
I traveled from Miami to San Juan on the 18 of July , flight 2414, I was assigned a window seat on the back of the airplane. I arrived at the airport very early in order to change my seat . When I check in at airport, supposedly the only seat available was at the front for $73.11 , therefore since I am a very tall person, 6 feet 2 inches I decided to buy it,nevertheless it was a center seat. When I arrived at the point of the gate, I ask for a better seat and I got an aisle seat , which is better for me even though it was not a Main Cabin Extra.
I think i deserve the return of this extra money i payed for the seat. Since I didnt enjoy a main cabin extra seat.
I understand seats may become available at last minute, and your personnel do a great job trying to accomodate and satisfy many requests. But remember one thing is bussines and another is not to feel you are being treated deshonestly by company sales computer programers or whatever it is named. My reward number is F23D012.
Thank you very much.
I don't know if I can say everything in 100 words. I have traveled to Abilene,Texas several times over the years. This last trip was the final straw. On July 12, I had a flight from Columbus, John Glen International to Dallas/Fort Worth leaving at 6:20 A.M. due to arrive a 7:58 A.M. that flight was delayed because we had no crew they were late. We finally leave Columbus at 7:45 A.M. We get to DFW and make it to our gate to go to Abilene Regional only to watch our plane pulling out. Not our Fault. We was suppose to arrive at Abilene Regional at 10:00 A.M. Next flight to Abilene Regional was at 2:20 P.M. once again delayed no crew, then no plane. Next flight at 5:50 P.M. once again delayed no plane, then a tornado. We finally board and then sit on the runway because the crew had not run their computer check, then there is another issue. I've lost count with the issues and excuses by this time. I finally arrive in Abilene at 7:05 P.M. I had to reschedule my rental car that I had set to pick up by 11:00 A.M. just in case there was a delay. I just turned 65 years old and I had to spend the DA-N day in a airport. On the way back on July 17, 2018 6:31 flight. a delay from Abilene Regional to DFW. We get to DFW with just enough time to get to the gate for the flight to Columbus. We board on time but sit on the runway for an hour and a half. I finally arrived in Columbus at 1:20 A.M. OH! I have to say for all of my trouble I got a da-n $12.00 lunch voucher for the 8 hours or more I spent in Dallas. This is sick, the really sad thing is American Airlines is the only one that fly into Abilene, TX. I have lived in Columbus over 45 years and have traveled back and forth to Abilene, TX (my home) many, many times each and every time I have been stuck going one way or another or both. I can't even give a star . American Airlines You Suck!
My son just turned 18 and he was traveling alone on july 27 from Dallas to Indianapolis. Flight 2711 scheduled for 8:29 PM and arranged somebody to pick him up from indianapolis airport.
Flight was delayed to 9:15 then 9:25 then 9:35 then 9:45 and finally departed at 10:16. It was very embarassing when he came out from indianpolis airport at 1:30 am and there was no ride.
Record Locator WIZWAJ
Myself, wife and 2 19 year old daughters were returning from a wonderful vacation in Grand Cayman last Sunday, July 22. Our flight AA822 was late leaving Grand Cayman, but arrived in Charlotte in enough time to catch our connecting flight AA1749 to Pittsburgh. That flight was delayed and eventually cancelled. We were then scheduled for a later flight Sunday night, but was also delayed and cancelled after midnight ultimately because they couldn't get a crew to fly the plane. Stood in line for over an hour to try to schedule a Monday flight to NYC and then on to Pittsburgh for 4 of us.
We returned to airport in Charlotte at 7:00 AM and managed to get scheduled separately, 2 and 2, from Charlotte to Pittsburgh later Monday night.
One of those two flights was delayed by 3 1/2 hours and 2 of us got home after midnight Monday night. During this chaos we experienced, they were multiple delays, multiple cancellations, multiple gate chances, hotel costs, Uber costs, meal costs, etc. totalling extra costs to us of over $500. Charlotte American Airlines is out of control on so many levels our frustration is over the top. Disappointed in our experience. Once I use up my AA award miles I will cancel my AA credit card and find other airlines to fly.
This flight was a nightmare for sure. We boarded the plane as if all was well and then sat on the tarmac for well over an hour only to return to the Charlotte terminal. Told not to leave the area because of the uncertainty of when the plane would be leaving again. Finally boarded the plane and headed for Hilton Head where we circled HH for over an hour before the flight was turned around and returned to Charlotte. We were then told again to stay at the gate as they were trying to get a different crew to take us back to HH when in turn they cancelled the flight about 8:15. I should have arrived on Hilton Head that day at 2:00.
I understand that you say this was due to weather and they American does not have to provide ANYTHING for us.
I have lived on Hilton Head for a long time and I am aware that American has just started bringing larger planes in there. I attended the ribbon cutting with the Chamber of Commerce just a few weeks ago to celebrate this. I have been flying out of Savannah and decided to leave from the island this time. What a mistake!!!
If American is not going to be able to land due to rain, you may as well not have this service as it rains most afternoons.
I feel I was treated very unjustly and certainly deserve some compensation for this uncalled for inconvenience.
On 17 Jul I was on an American Airlines Flight from Fresno, CA to LAX. I was assigned to an Exit Row and acknowledged that Yes I could perform the required safety tasks if the situation were to call for such action. Prior to our departure the Stewardess informed me that AA recently issued a Policy that passengers in Exit Row seats would be provided with free alcoholic beverages! You CANNOT be serious!!!!!!!!!!!!!!!!!!! Can you imagine the law suits if something unfortunate were to take place and the passenger in an Exit Row seat was found to be under the influence of free alcoholic beverages provided compliments of AA???? Good luck with that! Suggest you revoke this policy forthwith.
Dr. Harry Howitt
I made airline reservations in February 2018 to and from Tokyo, Japan on June 23, 2018 returning July 3, 2018. Diamond Princess Cruise Line ad -vised me that American Airline would give me seat numbers but I should wait for a later date to apply for seats for Cathay Pacific.
When I called Cathay Pacific (I did not take the name of the person who answered the phone because I have never had a problem with my seat assignment before.). The person who assigned us the seat was very nice. I went on the internet and checked out the seats and was pleased that the seat were in mid-plane.
We were assigned seats 41 B & C. We arrived at the airport before 7 AM, our flight was not until 10 AM. We were assigned the last two seats on the plane 72 F & G we were told that there were no other seats available .
I 'm 92 years of age, my first air flight was a flight to Miami, Florida in 1985 and I have traveled on many, many airlines and I never had this problem.
I felt like I felt when I went to college in 1944 when we had to get on the bus and take the last seat on the bus and if there were no more seats we had to stand while other people sat.
The rest of the trip was very okay.
My flight #841 JFK Confirmation # QU13WH
well on 7/22/2018 my mother in law was leaving to mexico to be exact to Morelia, when my husband took her that morning, the employee was rude and did not help my husband told him the she was not on the computer and the she did not had a reservation, so he went home with an elderly person, so at 11am I called and ask the airline what happened, and they told me the reservation was cancelled the she did not show up so they canceled her, and talk to the supervisor and he told me the we had to pay 200dlls penalty well I don't feel the we are the ones to pay for something we did not do so can you please look at this is was in Desmoines air port at 4:45 am I want my money back don't think is fair we had to pay extra
We were scheduled to fly out of Birmingham Al on 07/14/2018 to Miami and then down to Curacao to celebrate our 30th wedding anniversary. We arrived over an hour before departure with many people waiting to check in. Once our turn the check in attendant said we were to late to check our bag in and would have to reschedule our flight. No other flights were going out of Birmingham Al until the next day. So we had to pay a $620.00 penalty to fly out the next day. We understand to rules with cut off times to check in baggage. I need someone from customer relations to contact me please on this issue. Home # 205-372-4635 or cell 205-657-5428. We lost two days of our vacation due to a very unprofessional employee not willing to help.
The communication, helpfulnesswas and politeness was extremely poor on the delay/cancellation of the flights I.e. when I first received the notification of delay I checked in and was told my flight and connecting flight were fine, but 30 minutes later another person at the check in desk told me my flight had actually been canceled and I was now scheduled on a flight about 5 hours later leaving after midnight leaving me, a women, stranded alone in the airport after midnight. Multiple people said they were very willing to give up their seats, but there was no announcement asking if anyone was willing to give up their seats and when several men came forward to offer their sets they were rudely told they would have to wait in line to give up their seat. The men offering to give up their seats said they did not know they had to wait in line to give up their seats (they offered after a lady in line needed to get home to her children). When another lady offered to give up her seat if they were offering money or a voucher they said they were not. They were not willing to compensate in any way, not even a food voucher while I was now stranded at the airport five extra hours. It was not just the extremely poor communication, but the rudeness to multiple customers, even those customers trying to help by giving up their seats that shocked me. I have never seen customers treated this way on Delta. When Delta has a delay/cancellation they always politely try to assist their customers. I have never heard a Delta representative be rude to a customers and even it they cannot find a flight they are politely dong their best, I saw multiple representatives be rude to multiple customers while waiting in line. When I asked for the address to write in about the situation the representative then started being rude to me.
I love American Airlines and have always except a couple times used another Airline because of scheduling. Pilots are Great. Attendents are so helpful. I rated five stars because of my experience using American Airlines in the past but feel I was singled out after cleared at the boarding counter and about 2/3 down the ramp the nice lady who ok'd me to board came down the ramp and said I had to check my carry on in and I was charged $50. First time this happened. I took pix of overhead cabins and people departing plane who had larger carry on's and some a back pack also. This happened 2x's before because of no room and my bag was checked but I was not charged. Please re-fund me. I honor rules but not what happened this morning. THE FLIGHT WAS FROM Pittsburgh to Dallas Flt AA892 6:07Am The check in lady was very professional and kind. I have pix on my cell phone but cannot load them but can bring prints to your office. I want to contin ue to fly American but feel this was unfair. My phone # is 817-532-6634. God Bless You Angelo Susini
Booked the trip to Cabo Saint Lucas for my good friends' wedding. I was 2and half hour earlier than the flight departure time to check in then realized that my name was not correct in the system ( my name is correct on the paper I have on hand which I printed out after booking the trip successful. The staff at the airport were nice and tried to correct the mistake made by original staff took the order, it still took more than 2 hours to make it right , but it was still past the boarding time so they couldn't put me on the plane to go to my friends' rehearsal dinner in Cabo Saint Lucas, instead of sending me home to catch the early flight next door. It cost me a night ocean front hotel in Cabo Saint Lucas I already paid for it, plus the taxi I had to ride back to my place , the drive the next day and spent $35 for the parking in Remote North, most important was I missed the fun time at rehearsal dinner with all my friends in Cabo Saint Lucas. I have been American Airline loyal customer about 18 years, this is unexpected unpleasant experience. I need the management team to dress my concern and take care of my loss. Thank you!
68 years old and handicap so I fly first class to be close to bathroom not walk far and pick my seat. fl from Dallas delayed, put on another airline to make connecting, delayed again. first flight not isle seat next flight 5 hours not first class row 30! can barley walk and then no food or drinks and no luggage for 24 hours bought ticket in April to assure seats very disappointed with your service and expect more then just the difference in price. Was so confusing and hard on me.hopefully you can do something to make up for this nitemare before I write a review and take this to social media. have never had such a bad experience flying first class on any airlines, the only good thing was you put me on Alaska Air and they were nice and not as rude as your people at the service counter that told me to go stand in a long line and reroute my self or call American when I am rushing to make a connecting flight. living in Alaska you cant always get a ride in the middle of the night when you screwed up my plans. CelesteLane Grimm 907-982-1293
On July 17 @ I was had a return flight scheduled for 6:40pm to return to San Antonio Flight 1751. When arrived at gate we were told the flight would be delayed to mechanical errors with the plane. The flight was then scheduled for a different time 8pm, however the flight was delayed again for reason of mechanical errors with the plane and apparently no Pilot to fly the plane as what we were being told. Flight 1751 was delayed again until 9:30pm, then 10pm @ B14 Gate then12:15am July 18th , then July 18th 1am in which me and my wife had to walk all the way to the other side of the airport from Gate C21/22. then the flight was rescheduled back to 12:30am then delayed again to 12:45am, then cancelled and I had to rebook my flight. My wife Reina Lopez missed work, I missed a very important business meeting. this irresponsible on American Airlines part and the customer service was extremely terribly poor. the flight attendants that were doing the rebooking of the tickets were extremely mean inconsiderate and could care less about everyone on this flight being left to fend for themselves and sleep in an airport. I want a refund and want to know how ill I be accommodated for American airlines lack of professionalism and continuous delays of service. I paid for a timely flight and did not receive that service only to be lead around like a puppet to different gates, my company is seriously considering not using you guys services.
someone opened my suitcase and took 2 brand new bracelets left the tags but took 2 of them. very upsetting to say the least the flight was to Ca on july6th the rest of the flight was great but it will be a long time before i consider you again.
I would like for someone to contact me regarding my recent flight from New Orleans July 9th 2018. My flight was delayed (5) times and finally left out of New Orleans to Dallas Fort Worth at 12:00 am; on July 10th, arriving in Dallas Fort worth at 1:25 am. My next flight to Sacramento did not leave until 10:34 am. Because this delay was due to mechanical issues, all customers were given hotel vouchers, taxi and f$10 food voucher. When I attempted to call the hotel to make sure they had room for me; I was told by the Hotel attendant that they had already communicated with American Airlines letting them know that they had zero vacancies. Because of this issue, I had to sleep in the airport w/o my C-Pap machine that I must sleep with daily. When I went back to the American Airline Agents to let them know that the hotel voucher was no good; they told me that there was nothing that they could do about it. This situation was unacceptable; as I paid over $800.00 dollars for my plane ticket; there is no reason why I should have been sleeping in an airport. Please contact me regarding this matter. (209)483-8984
12 JULY2018 BOARDIED :AA1612 AT 14:30 TO DFW . DUE TO WEATHER REFUEL IN KANAS CITY,WE ARRIED AT DFW 19:30 HRS.(5) HRS LATER AND DUE TO BEING DISABLED AND NEED A WHEEL CHAIR TO GET TO MY CONNECTOR . I WAS LEFT AT THE PLAIN RAMP FOR OVER (15) MIN. WAITING ON SOME ONE TO TAKE ME FROM GATE C-21 TO D-40. DUE TO THE LIKE IN JUDEMENT I MISS THE 20:00 FLT. TO RNO AND WAS SENT BACK TO GATE C-21 FOR STAND BUY TO AA1027 THAT LANDED IN RNO AT (1) AM (3) AM EST 13 JULY .DUE TO AMERICAN AIRLINE SHUFFLING ME BACK AN FORT MY BLOOD PRESSURE BECANE UNSTABLE AND I WAS NOT ABLE TO ACCOMPLISH MY WORK ON THIS TRIP. ON 18 JULY 2018 FLT. AA6013 TO LAX AA2354 AGAIN I WAS SHUFFLE BY WHEEL CHAIR WAITING .ONCE IN DFW I WAS TAKEN BY CHAIR FROM GATE A28 TO D38 BY MOTER CHAIR AND REACH D-38 WITH IN (12) MINS.FLT.AA2426 TO GSP WAS DELAYED BY (35) MINS. BECOUSE OF NO FLIGHT CREW ,ON ARRIVAL T GSP MY WALKER WAS LEFT SOME WARE AT DFW I WAS TAKEN BY WHEEL CHIR TO MY WAITING AUTO AND CURRENTLY I HAVE NO WALKER. AS A DISABLED AMERICAN VETERANS I'm PROUD OF THE NAME ANERICAN BUT YOUR AIRLINE HAS TARNISHED THE NAME WE VETERANS FOUGH TO UP HOLD
On Friday 6/8/18 I scheduled a last minute trip to MIA due an important family matter which I need it to attend by a certain time (RDZDLD). I did not make it as I did not make it to a last minute gate change at LAX by AA whom failed to notify me at least few minutes in advance to have enough time to run to the new gate which caused me to miss the plane and there on completely ruined my whole reason to travel. What is AA going to do to mitigate the losses I incurred and what is worst, the aggravation of the awful deficient service to its passengers?
I already submit a complaint my flight was on July 3,2018 I need a Supervisor to give me a call ASAP 803-387-5722. My flight number was 1489 my daughter and myself. Thanks can't wait to hear from you.
Bought ticket for my 73yrs old mum on flight 3724 from New York to Cincunnati on 8/19/2018 she couldn't get on board because no one was ready to assist her find solution to a problem when checking her baggage in. I called the support line to seek assistance and the representative didn't offer any help but said it's just a basic economy ticket. Do we have to lose our money cos it's just a basic economy ticket?
recenly we had a short vacation with our son in NY . DELTA AIR LINES LOST OUR LUGAGE at the end of this complaint to them sent us fifty dollers no appoligy. At SYACUSE ON OUR WAY HOME we where book on American air lines we waited 4 hrs then they informed us the plain was broken down I was insulted by a heavy set woumen sayingI was to heavy to push my husband heard her . my husband and I are on wheel chairs we get to the second plain our seats was at the very back of the plain i AM SO VERY DISAPOITED. on how we where treated so I wrote a lE mail to complain now this lady called back her name wasJENA HER EXSTENTION WAS ANY GOOD SO HERE i AM SIR i DONT WRITE VERY GOOD BUT PLEASE CONTAKE ME THANK U SORRY FOR DRAWING OUT BUT i DEEPLY HURT WE SAVED UP A LONG TIME WE ARE ELDERLY PEOPLE WITH DISABILITYS 407 852 6417.
On July 6 my friend and I had flown from Phoenix to DFW and had a connecting flight 3872 with American Eagle to Shreveport,La.
The flight was scheduled to leave at 2:45 and after comedy of malfunctions having to refuel at least twice because the fuel truck ran out of fuel
and then a mechanical problem and waiting and having to get off the aircraft we finally departed DFW at 7 PM. i sincerely believe the pilot was
at fault to some degree as well as maintenance and fueling. Probably not the only customer that complained, In the future I will trying to avoid
You cancel a flight from Jax to DFW tonight ( 07/15/2018)for my fiancé who has a consulting job in Dallas. You cannot get her there in time to meet her obligations so she looses $15,000.00 dollars for the week. How do you make that up to her?. . She is stuck in Jacksonville, Florida. Delta would never do this. I think I have finally convinced her to give up on American..I'm a 3 million miller with Delta. .She was a die hard American Airlines supporter until this. . any Ideas?
My Complaint is that on July 3,2018 my daughter and I were traveling to New York for a family vacation we caught a flight out of Charlotte that boarded at 11:20a.m. suppose to take off at 11:51 so we headed out to our destination and then was informed that we had to stop in Philadelphia to fuel so we stop got off the air plane for bathroom break and food we got that then return back to the plane we sat for hours after hours waiting to leave. The pilot keep saying we waiting on Clarence to take off. That Clarence never came we sat on that HOT PLANE for at least 4 to 5 Hours! No air I couldn't breath I was feeling faint I hit the button for someone assistant and they came. I ask for the oxygen mask wasn't one I also ask for a cup of ICE of course it wasn't any she brought me cup of HOT WATER what was I going to do with that? This was the WORST trip of my life. A two hour trip turn into a all day process. We never made to our destination only by Trains and Taxi's after being frustrated for so many hours not including our luggage situation that's a whole different story to contact me I can be reached at 803-387-5722 Thanks in advance.
On May 7, I booked a flight for my Pastor and Missionary friends from Miami to Port of Spain. It was part of our trip to Europe. We take equipment for audio, video, computers and Photo cameras along. Even when we streamline all the luggage and travel as light as possible for 3 weeks, we still have expensive equipment, which we cannot put in the luggage, but have to carry it on the plane.
They flew from POS to MIA with Caribbean and connected with Lufthansa to Germany. On the return we were able to check the luggage with Lufthansa all the way through to POS, and they continued the flight from Miami to POS with American Airlines. We were very happy with that because it is always a time issue to connect in the US.
Meanwhile, we got the news that they were not able to take their carry-on on the flight because it is a basic-economy ticket for all of them. It was never told to you to us that this is the case. We were not aware that there is such a thing as “basic economy” neither the consequences. The booking confirmation simply says “Nonstop, Coach”. As frequent flyers we know the regulations. Changing your fares doesn’t always reach to your Passengers and you cannot make them responsible to obtain the information. Even your own staff is not always on top of it. The procedure to pay additional fees und check-in the carry-ons is a very rude awakening and not considering the costly and precious load (content), especially when come after a long journey, tired and worn out.
With this said I want to tell you that in your competitive mind you forget your passengers and their needs. After all, its the customers who help you to stay in business.
Hi. I'm Jerome Boyd Jr. and my flight was 7/9/2018 at 4:29 p.m. We got on plane sat for hours from storm in Phoenix. So then they said we needed gas because we had to fly around which would double the time, next one of the stewardess got sick so the pilot said that we could get off because we would miss our connecting flight if we had another destination. I get off the plane and had to stay at airport all night. Wow!!! Incredible... I would like to be fully compensated for the worst flight experience yet. I'm sorry do this was just horrible. My code is QOQJOA My phone n
# is 954-870-1222
On June 23rd 2018 my husband and I and our daughter were on American flight #5844 from Wichita,Ks to Tampa,FL leaving at 5:00am. We arrived late in Dallas and ran to catch our connecting flight #1351 to Tampa. When we got to the gate we were told that our flight was being delayed at least an hour. Upon arriving in Tampa my husband received a message on his phone that our luggage was not on our flight would be coming on the next flight. We had a cruise ship to catch.Talking to them at the AA office by the baggage claim, we found out our luggage would be there around 2o'clock. We were told we could go ahead to the cruise ship but that it would take 4 hours for them to process our luggage and by then the ship would have left. Which was a big B.S. It was American's fault for not putting the luggage on the correct flight that had an hour delay. They also told us if we waited for our luggage they would have a driver standing by to take us to the ship. Now the driver could take us and the luggage right away but it would take 4 hours for them to just bring our luggage. American didn't want to pay the fare and they owe us that much since it wasn't our fault. We were very anxious we have missed our cruise ship before due to baggage delay with another airlines. We went and ate a quick .lunch and then went back to the baggage claim to wait for our luggage. My husband talked to the Carnival representative there and we decided to go with them since it was getting late and we had to be on the ship by 3pm. We thought if we were on Carnival shuttle they wouldn't leave us.There was another couple that had the same problem on the shuttle with us. We made it just in time we were the last ones on the ship and we had to haul all our luggage around ourselves because the porters had already quit by that time. This is not how you want to start your vacation. I think American Airlines should at least pay the $43.98 it cost for the three us to take the shuttle at the last minute. That is not how we had planned to to get to the ship. This is the second time we have had this same problem with American and not putting the luggage on the correct flight. The last time there was a whole cart left in Dallas and we had to wait two days for our luggage along with other people for American to fly it to our first port. American use to be a good airlines but I'm beginning to have my doubts. I would appreciate a refund check for the $43.98 that your mistake cost us. I look forward to hearing a response from you. Thank You! Janice Kurtz
Ref#1-27259688910,I had a horrible experiecne with your airline. I hope this never happens to anyone else. Your airline took me and my family throuht hell it was a horrible experience you rescheduled our flight so many times until we almost missed out destination. We were a group of 14 adults and children who were tried and getting very restless some of your staff was very kind and some had very horrible attitudes. Thank God for the one that cared and delayed a flight for us so our destination was made. Coming home was almost the same except we did not make it home until the next day it Wes late at night all access to food was closed we had to leave the hotel walking to find our children somehing to eat. Next day was horrible we stood in three different lines got to the airport at 7:30 that morning but we were put on stand by because know one knew what to do with us. Finally we got service trying to check in they cut the check in time off putting us on stand by, they even told us that we could change flight for a additional $200 why our seats were already paid for our seats were purchased in 2017 for a straight through fight our flight was changed so many times that we ended up with nothing but confusion and disgust our whole group had to fly on different flights. We all came together and should have been able to leave together but oh no we have to sit all over the plane in different seats. Never again American Airlines.
We landed in Miami (MIA)on June 28th 2018 on flight 1089 from Bridgetown (BGI). Due to a plane needing a tow-bar in the gate where our plane needed to taxi in. The plan needing the tow-bar was blocking the path to the terminal. We were forced to set on the tarmac for over two hours, all the time being told that all connecting flights were also delayed, which was not true. Our connecting flight left and we were told that we needed to rebook our flight. Customer service was horrible, we were finally booked on a flight for the next day and forced to stay in Miami. After over an hour of arguments with your customer services reps, and supervisors who would not even give eye contact with us. We were given vouchers to stay at the Double Tree Hotel. We waited there at the airport for more than another hour for a shuttle that never arrived, and my son then rented a VAN costing him another $398 to get us to the Hotel. Lastly when we arrived at the airport the next day to continue our journey home, your customer service reps tried to re-charge us for luggage we had already paid for. Again involving another supervisor, to finally get our bags on the plan and not be double charged. This was a horrible end to what was suppose to be a long needed vacation. We were extremely un-satisfied.
I filed a complaint over a week and a half ago and I was told I would get a response in 2 to 3 days, I am tired of being pushed to the side because you don't want to here my complaint. I will take this to the media if I don't get a response soon. I was misled and lied to to my face by a manager at the ticket gate and American Airlines seem to not have a problem with this. Can I please get a response to my complaint?
I am writing in regards to my mothers flight on 7/2/18, flights 2410 and 2351. My mother plane was ground for greater than 2 hour due to mechanical reason. She boarded the plane on time and then was forced to remain on the plan for 2 hour before being asked to exit the plane and reschedule her flight. During the time that she was on the plane she was not offered anything to drink or eat. She reschedule her flight, board again for the second time and again had to remain on the plane for 2 hours due to security reasons, again not being offered anything to drink or eat. She was not offered at any time food vouchers to eat while she waited between this 2 flights. I feel that she was treated unfairly and that no person should have to wait on a plane for 2 hour without their needs being met ie: food and drink. I am greatly disappointed in the treatment of mother and request a full refund of her ticket. She can be reached by phone if you have any question at 1 719-345-3386 or 1 719-285-5366. She does not email... Please email me with any questions or concerns.
When my new luggage ( 1st time use ) arrived in Punta Cana, it was wrapped with AA strapping tape. The zipper was broken.
I have photos which I took before opening the suitcase and I had to get creative by stitching the zipper closed with Dental Floss ( very strong! ) in order to get it home. I also have the receipt from the luggage purchase ( $ 129.99 ).
My flight and baggage information is as follows:
FLT # 845 - June 20, 2018 10:26 am arriving Punta Cana 2:20 pm.
BAGGAGE tag # AA 87 86 50 (7001878650) PNR: IHDJVN
I flew American airlines for the 1st time with my wife to St Lucia we left las Vegas on the 19th of June and returned on the 24th of June
we upgraded our tickets both ways from las Vegas we upgraded to 1st class no service at all not even offered a glass of water next flight
at least they offered you something flight coming home but were still very rude we upgraded our tickets coming home for more leg space
saw there were 2 seats open in 1st class tried to get them instead they brought someone from the back of the plane who was a very large
man and took up both seats I don't know if this is normal policy for your airline but in the future I would think twice about flying with you I always
thought if you upgraded you would be treated better than we were probably nothing would come about this but I thought you should know
so is there a problem today on this site. I would like to complain about my flight from louisville ky to huntsville al my spouse was informed my flight would be an hour late which was not true since i was already in huntsville she informed my ride of this which resulted in me sitting there for an hour and a half on my return she was informed my flight was cancelled till the next day this also did not happen this undo stress on my family and those who were to pick me up this was all not needed i was disappointed in this treatment. thanks Herbert c Pate
On Wednesday, May 23, 2018 I took American Airlines flight 2216 from Chicago, Il to Portland, OR departing 5:40pm. I was the first person in one of the last groups to board. As I stepped into first class, a stewart asked me to "wait" and then proceeded to ask every seated passenger in first class for their drink order. I had a carry on bag plus a personal item and had waited some time to board. Only a few people ordered a drink and most looked at me, standing behind him, waiting to get through.
In some countries, on public transport, people give up their seat to a senior like myself with grey hair. For an American Airlines stewart to ask me to wait while he took orders that could have waited, was not only a surprise but rude. I think he would have gotten more drink orders if he had waited.
on June 14, 2018 I flew from Sacramento, Ca to DWF on flight 2338. Before boarding in Sacramento passengers were told if they had roll on, carry on luggage that it would not fit overhead and courtesy check bag at door. I have a new Delsey Luggage bag from Paris and complied. When I arrived at DWF I went to baggage claim and retrieved my suitcase. The brown trim was ripped away from the bag and black scuff marks were on the light tan side of the case. I have attached a picture of the damage. Otherwise I have been very pleased with the polite and professional attention from your airlines. I have never filed a complaint before but hope that some compensation will be forthcoming.
2311 W. Grapevine Mills Ci. Apt. #1309
Grapevine, Texas 76051
I cannot get any help with my lost bag. None..No one at American Airlines knows anything. Thanks
My flight was canceled last minute June 12th. I missed my meetings, my company dinner, It was a great inconvenience!!! Plus I got to spend another 7 hours in your airport. I was never told why the flight was cancelled.. Just is. You made my trip hateful from the very start. I will never use you again.. I should get a refund of my ticket!!!
On 6/6/2018 I took nonstop flight 403 from Las Vegas to Philadelphia to attend my brothers wedding and a family reunion with siblings I rarely get to see. I wanted to take my small suitcase with me on the plane, but was not allowed to do that. Your agent insisted I check my bag. I did, and your airline promptly lost it! I am now across the country with the clothes on my back, no prescription glasses, no medication, and an automated voice telling me you still can't find my bag. Thank you for ruining my trip, and offering impersonal and inept service. How exactly do you lose luggage on a nonstop flight? If a passenger has a small suitcase and wants to bring it on the plane, LET THEM. Especially if you can't be relied on to keep track of it when it's checked! I don't fly often, but this experience ensures that I will avoid using American Airlines ever again. Horrible experience.
I filed a Complaint Reference a Flt I took on 05/10/2018 from Ontario Ca to Newark NJ.I received a e-mail dated 05/28/2018, Ref#1-26984296299 stating that arrangements have been made for a $100.00 eVoucher (via a separate email) for each of you toward the purchase of a ticket to travel with you. I hope that I am giving you enough time, however I am ready to use those Vouchers. As of now I have not received them, our record locator were SQSZHV. Any more information you need from me, please let me know. Thanks for your Support.
I am so disappointed at your service. I called and requested a wheel chair from gate to gate for my old age and injury passenger. I found out that wheel chair came pick her up after a very long flight from London but was taken to wrong gate. after few hours because she was suspicious at where she was, she then asked a stranger who took her to the correct gate for the flight by walking far distance. she is now in pain on knees and back. I suggest AA better start ready for hospital bill and extra. Very disappointed to here this while am still on deployment.
i booked a flight to montgomery alabama,flight changes were made,i was not notified.
when i arrived at the airport i was told that i could go to charlotte but i could not get
to montgomery.the reason for my flight was to attend the college graduation of my
granddaughter in auburn, alabama and my daughter was going to pick me up in montgomery.
the graduation was monday,may 7 at 10;a.m.
to be able to attend the graduation i took an uber car from birmingham to auburn at a
cost of 212.37 dollars.
i would appreciate reimbursement.
sincerely yours, jerome robinson
My booking reference number is JMCMVC, first off, I had to change my flight date from Las Vegas to Washington and correct my surname to Brandes because my son who booked this trip used my married surname San Buenaventura and not my maiden last name Brandes reflected on all of my legal IDs/documents. The representative on the phone whom I spoke to was very efficient and helped me to rebook my flight and correct the surname but she failed to mention that all my existing seats reserved for the multiple flights that was booked under that reservation would be totally erased or deleted. We reserved seats during the booking online because I was travelling with my family from BMI to SJ PR thus my stress began. I found out later on when I arrived at the airport for my first trip that my original seat reservation was non-existent when I tried to check-in and that seats will be assigned to me when I check-in at the other airports, to my dismay couldn't even find any available seats on the mobile app which caused me to panic since I seemed to not have any seat at all. My daughter tried to reserve seats for me thru phone representatives but to her dismay was only informed that I will only be assigned seats at each airport that I check in at. Very frightening to think that you don't even know where you are seated and can't even choose where to sit or be seated next to your daughter who wants to spend time with you because she is about to enter the military and won't be able to see her mom for a long time. I rate this experience from 1-10 10 being excellent a 1.
Next incident, the day before I leave SJ PR to go home to Las Vegas, I receive an email telling me that there is a delay in my flight to ORD (Chicago) but I had already checked in online. Next email says I may miss my connecting flight to LV because of the delay of the connecting flight. I had to call 3 times and speak to a representative but no other flight going to LV that same night! Panic attack again! I had work the next day 7am PST. I tried to get another booking and the representative I spoke to on the phone found me a plane leaving in an hour so we all rushed to the airport not even folding the clothes just stuffed it in the bag. At the airport, I couldn't check my bags in, the machine kept saying see an agent and I did but he couldn't print a baggage tag too saying that the plane may be closed for luggages now. Such wrong choice of words to tell a passenger who has been through a lot just to get home that same day! He made me fidgety and panic attacks surged up again. Finally I was referred to the main customer service lane and I had my luggage checked in. Next rush was to get to the gate before it closed. 12:15PM and TSA line was ridiculously long. 12:44 is my boarding time, I am still nowhere near the end of the line. I got out of the TSA area 12:59 and ran for dear life got there just in time for my group number to be called to board. Arriving at FW Dallas, I had to run to the airlink to get to my connecting flight gate 7. Then run again to the gate because there was just 20minutes in between landing and next boarding for connecting flight to Vegas. I got there just in time again for boarding for my group number. After being settled and waiting for the plane to close its doors, 20 minutes or so later, they announced that there was a delay and we shall be leaving in a few minutes. That never happened because we were all asked to deplane and get all our belongings and wait for further announcement. So we waited until the caterer truck that was stuck under the plane was finally able to get out from under the plane and AA ground crew had to investigate if the plane was still safe to fly. Finally after more than 30 minutes we were asked to board again and this time with no order at all. Everybody wanted to get to their seats right away and fly asap! After all this trouble, I thought I would get to Las Vegas earlier than expected but we landed in McCarran airport more than an hour late. As you can see all of this has caused me a lot of running, panicking that I may miss flights, scared that I may get lost in new airport destinations, stress because of all the trouble that one delayed ORD Chicago flight caused me! I shall await your prompt action and response on this matter.
My Mother that is 84 years old in a wheelchair was stranded on American Airlines Sunday April 29th 2018. She missed her flight from Dallas, TX due to flight cancellation to Nashville TN. She was scared and crying!! I drove over an hour to Nashville TN airport to get her and she wasn't there!! Then had to come home and go again the next morning to the airport. We use American Airlines a lot. But now....it is in question.....We hope American Airlines will give my Mother a free ticket since she travels 2 or 3 times a year.
Your company doesn’t even rate a single star! I fly Southwest weekly but had to fly American this week to get to Little Rock AR. Wow what a difference. Your people treat passengers like livestock. Entitlement attitude! Like I was doing them a favor. American has a great deal to learn about how to treat passengers. Two of my four flights were late. They took my bag in Little Rock on the return but when Ingot on the plane here were 4 or five places to put it in the overhead!
You and your team are really organized! Had to wait an additional 3 minutes for my small bag in Las Vegas! That was after the flight was one hour and 45 minutes late taking off!! God I miss Southwest. Needless to say the only time I will consider American in the future will be in pure desperation! Thank you for a truly miserable two days of travel!
On May 4th my flight AA1753 was delayed several times, then cancelled at end of night, when I went to gates to see what to do there were two lines to get changes, I let people go before be as some were more frustrated than I, the other line was down to 1 person so as there were only myself and one other left, I walked to other gate and as I got there he said "I just clocked out". I went back now I was last one, and the only one who had to be rebooked through a connecting flight in morning. I was not happy, I paid for a non-stop, I won't do connecting flights. He said only other option was 5:45 pm. The employee said there was nothing else he could do, did not inform me I could use another airline, I ended up just coming back home, telling him that wont work for me. Called AA when I got home they told me nothing they could do. This was not weather related, and there was no, not even minor compensation offered regarding this extreme inconvenience. Thank you for your time and response.
I have traveled approximately 200 times in first class in my many years traveling and never experienced such poor service as on a recent American Airlines flight. I want to mention too that this is the first time I have ever filed a complaint after about 45 years of traveling. On April 24 on AA412 from Philadelphia to San Francisco, I boarded wearing a blue blazer. I held the blazer awaiting the Stewardess's (Sandy) assistance in hanging my coat. I ordered water and my wife, Diane ordered a ginger ale prior to our take-off. As Sandy was delivering the ginger ale, a hole in the plastic cup caused the beverage to leak all over my coat. Sandy briefly apologized, speaking to the hole in the cup as the cause. Surprisingly, she never again addressed the incident or took my coat for hanging for the rest of the 6 hour 18 minute flight! The only mention of the incident was to indicate in mid-flight that "you shouldn't feel like you're alone in your misery, one of the pilots also got a cup with a hole in it." I couldn't believe it!
I'm really not trying to seek any reimbursement for this (although it cost me $8.00 to have the coat cleaned). I really just wanted to bring your attention to the lack of service. I've never had to hold my sport coat in my lap in first class for a 6+ hour flight! Your Sandy really doesn't belong in first class servicing your customers!
I thought this was deficient enough service that American Aurlines really needed to know!
I am not one to ever complain, in fact I try to calm others down when they get upset over silly matters. With that being said, I did feel compelled to let you know I just had the worst travel experience of my life, and I mean both the going and return flights equally bad. I left Midland Airport on Monday 4/918 flight #5993 and that leg of the travel went well nice crew and clean plane and left on time, and now the fun begins when I arrived in Dallas I boarded flight 2387 to Charlotte NC, The flight was severally overbooked and my seat (that I reserved) was moved to a center seat 29E (I am 6'2" and approx. 245lbs so I try to get aisle seating. Then the 737 had mechanical issues so we all just sat there waiting, the captain did keep us informed which made it a more bearable and still landed a little late, then on the return flight back to Dallas #224 once again overcrowded conditions and again mechanical issues, however this time no information coming from the captain we just sat there, emotions started building as people started realizing our connecting flights were going to be missed. Finally the Captain came across approx. an hour after we were supposed to leave saying it was a minor issue and non critical to the flight and it would be resolved shortly. All the while there was an intoxicated woman causing a scene and largely being ignored by crewmember and the captain (she should have been escorted off the plane, but that is just my opinion). so after another thirty minutes or so we were cleared to leave. we arrived in Dallas very late and were met by One "ONE" ticket agent to assist everyone that missed their connecting flights, so after standing in that line we were taken off site to a hotel that was largely under construction and was old and outdated and given a 7.00 meal voucher that was really more of an insult than a help. I finally arrived home 13 hours late and missed my much needed cardiology appointment which now I have to wait another three weeks for my medication update. So I guess long story short how are you going to make this up to me, because as it stands now I don't see myself using your services after your 7.00 apology. please feel free to call or email.
P.S. Then crew was extremely professional especially when they did have to talk with the intoxicated loud and obnoxious lady.
Ohare airport 6:00 am on Thursday April 12, 2018. Security checkpoint 7. A woman named Evelyn (red blazer) was shockingly rude to me as I asked her if there were other security checkpoints open at the other end of the terminal; the line was moving unusually slowly. I mentioned I’ve never seen it this long so early (at least not in the past couple years) as I travel often for work, typically in terminal 1 or 2. It was a simple question and she told me I can just go fly United then. I understand maybe there is nothing she can do, but saying that along with a simple comment of apology for the wait would have been a less aggressive, more acceptable and more normal response. A little politeness can go a long way, and so can a lack of it.
Our flight was cancelled in Philadelphia going to Syracuse. We could not get on the next flight. But would need to wait until morning. We said we would try standby as well. They did not allow us to bring our carryon luggage from west palm beach. They told us the overhead compartment was full. My husband has life supporting medical equipment including a cpap machine and a heart monitor. Plus our overnight clothes and toiletries for a delay like this. We were not able to retrieve our carryon bag. We had to pay for a hotel and food and go there without any of our personal items including necessary medical equipment. We were given the runaround at the airport sent from counter to counter. We spent our entire day there. We have been an Advantage member for many years flying USAIR and now American. I don’t know if I will continue business with this airline.
We were on a flight to Maui and it was cancelled due to maintenance problems. We ended up stuck in Phoenix. It was 1200 in the afternoon, I find it difficult to believe they couldn't get an airplane to fly us to Maui. No one notified us until after the fact, I found out from the people in front of us.
We went to the counter to procure our new flight information. There were 3 representatives there assisting. We were in the middle line and were being helped by Ida. She was not helpful at all. We had to settle for 2 rooms when we had 3 families travelling with us. The gal at the next station gave perks to her customers, like $airline credits. When we asked, Ida was rude. My son went over to the person handing out the credit and she told us she only gave credits to "her people" Great.
We planned this vacation for 2 years with our family and had to pay for the night's hotel in Maui despite the fact that we weren't there. I don't understand why a major airline couldn't get us on another flight. They gave us airline miles, big deal. My children don't fly and that is useless.
I would appreciate a telephone call from American Airlines about this!
My advantage #1MV50B6 for flight details. I was treated unprofessionally and denied a hotel voucher after being delayed at the customer service counter for over two hours. Your staff members were not helping, are on their personal phones, and laughing at customers. It is all recorded. I have video and witness evidence. I was denied access to a supervisor when I asked. I would like reimbursement for hotel and my complaint will end. I have the receipt and used my AAdvantage Credit card for proof. We were humiliated and felt threatened at your service counter. Please reply by return email.
Agents at the boarding counter extorted money from me for a double baggage fee. I was forced to pay a fee despite a bag that fit the requirements for boarding and flight that was not full, and was verbally threatened by the agents.
Booked my flight,( booking # 32135373.2)(locater TLIFEA) submitted an email address for update. was not informed of the many cancellation/ updates or changes on flights via email. Stranded at airport on my arrival and departure trips for hours due to the many changes. After long delay on my return flight, was give a complimentary sandwich by AA staff that was expired, spent over 6hrs at airport waiting for the flight out of Jamaica due to mechanical problems that then forced me into an overnight stay in PHL without any extra funds for food.
This trip left me so exhausted, frustrated and totally took away the joy of my vacation. I had never had such bad experience in travelling and feels it necessary to share.
When I retrieved my luggage at Detroit airport after flight from Phoenix the front of it was covered with a black substance which I cannot get off. It looks like it's oil based but I'm not really sure. This is a brand new piece of luggage & first time used. While some wear & tear is to be expected, this is unacceptable!
To whom it concerns: On Monday May 19 I had a connecting flight from Savannah to Wichita flight 1251 the Monday flight was canceled and I was rebooked on flight 1251 Feb. 20, that flight was canceled, not sure why it was raining but have never before had a flight canceled because of rain. I then booked a flight on Southwest Wednesday at 8:00 a.m. and arrived safely home. My expenses incurred are as follows: Uber rides to hotels and airports $157.50 meals $85.00 hotels $92.70 and Southwest ticket $$232.00 My expense total of $567.20 i feel should be reimbursed as the Monday flight if had flown I would not have these additional expenses for travel. A voucher or credit would be sufficient, I'm not sure how you handle this but your help would be appreciated.
I paid $40 for exit seat. Knowing that if the flight was full, this would provide me ample room for my carryon bag. An expensive samsonite designed for overheads on CRJ 900 and other aircraft. Flight 5533 on Feb 16 Stewardess Ashley (refused to give last name) made me take my carryon out of the empty overhead where it fit easily and check it. I had to unpack all my electronics. She stated that all rolling bags are not allowed on This flight. Yet others were in the overhead. I was annoyed and inconvenienced by her arrogant and power trip attitude. I would like her to be reprimanded so passengers with carry Ina that fit and are safe can use the overheads.
My wife and I were scheduled to fly from Boston to Miami on 2/9/18 on flight AA2538 with departure at 6:40 AM. We arrived 5:30 AM and checked in. At the gate, we discovered that there was no plane for our flight. When we inquired as to why there was no plane at the gate, the gate agent told us that they were bringing a plane from the hanger. Slightly after the 6:40 departure time, a plane was brought to the gate and boarding began. Sightly after 7 AM the plane was boarded and we were told that it needed to be de-iced. Our departure from Logan finally took place at about 7:30AM. Because of the late departure, we arrived in Miami at about 11 AM. Our connecting flight AA2405 departed at 11:10 AM and we missed the connection. There is only one daily flight to Antigua from Miami and so we were told that we were being re-booked for the next day's flight at the same time. When I inquired about accomodations for for that evening we were told that we were on our own because our Boston to Miami pilot said we had a weather delay of 20 minutes. That simply was not true as there was first a failure to bring a plane to our gate for the scheduled 6:10 AM .boarding which resulted in a late boarding which I contend result in a push back beyond 7 AM. This all culminated in my wife(Advantage Gold WAA8238) and I losing a day at our Antigua resort which we were charged for plus having to also pay for a hotel in Miami as well as meals for one day. We feel we should be reimbursed by American Airlines as the whole problem stems from the fact that a plane had not been brought to the gate on time. The Miami gate re-booking supervisor told us that what the pilot reported and policy regarding a delay of 20 minutes or less resulted in her decision not to provide a hotel for us. As I stated above, I believe that she had inaccurate information and I am asking to have this rectified. I would like to hear from you about this.I have receipts for the hotel and food.
I was boarding a flight from Chicago Ohare to Palm Springs California And the ground crew bumped my wife and I from our seats to give them to a lady in a wheel chair who refused to wait until everyone had boarded so the could get her to her seat at the year of the plane. We called and complained and were told we would need to write in to get any action. They could not authorize any adjustment on the phone. I emailed customer service and after three emails was told they could not authorize giving us those seats, on our return flight in May, without an additional charge
It seems the way to discourage you is " NOT MY JOB" response. My last email I suggested they give me the name of someone in autority and got no response
We flew from Philadelphia to Garden City on January 25th. The staff there at the PHL airport were not accommodating at all! They stopped us in the security line and told us the bag, that we carried on on the way to PA and fit under the seat perfectly, was too big. They made us go clear back down to the ticket counter and check the bag for $25!! That put us out of line, so when we went back up, we had to go clear back to the back. Thankfully we had allowed PLENTY of time at the airport or we would have missed our flight..... All because of the grouchy security person who thought they knew more than we do. Next time we fly we will definitely consider another airline!!
Re:Flt #1904 from Tampa, FL to Charlotte NC...date 10 Feb 2018
Flight was delayed arriving at TPA due to "weight and balance issues" at its departure location. Delay was approximately 45 minutes. (the layover to make the connecting flight from CLT to LGA was 45 minutes) Therefore if things went on schedule,, it would be virtually impossible to make the connection without intervention by AA. During the delayed flight to Charlotte, I asked the flight attendant if she would ask the pilot to request through the company, to hold Flt #682 at the gate for apprx 15 minutes to allow for the connection that myself and 7 others on the plane were going to try to make in Charlotte. She said she would in fact ask the pilot. She then proceeded to go back and chat with the other Flt attendants for 5-10 minutes. When she again walked by, I inquired as to whether she passed along my request to the pilot. She responded that the lead Flt attendant told her not to do so, and that AA would already be doing that without such a request. (I knew that would not happen). When we arrived at Charlotte, I RAN to the OTHER TERMINAL (64 years old)...As I got to the departure gate of the connecting flight before the Take off time...the plane was just clearing the loading ramp and backing out. AMERICAN AIRLINES had obviously done nothing as I anticipated to alert Flt 682 of the late arrival of 8 passengers going onto New York. There were no other flights out of Charlotte to New York, resulting in an overnight stay in Charlotte. There was a complaint worthy delay at the customer service station as well, as both parties manning the booth appeared to not have the proper knowledge or authority to make the overnight arrangements. I was delayed an hour at the customer service station awaiting approval for the hotel. The hotel was about 15 minutes from the airport and was a dilapidated quality inn (photos attached of interior of room). I travel a great deal for work and am an AA member...but will definitely shy away from the airlines if this is the customer service that American airlines advertises as quality and caring. There were many ways to solve this along the way, NONE of which your employees did.
my daughter had a ticket for a 720 am flight we got tothe airport at 30 min before the flight, she stopped to try and sign in at the kyosk but it wouldnot let her so she went to the ticket counter, at that time they told her she was tolate to get on the flight. however they still insisited that she check her bag , if they had not taken time to focus on the bag which was small enough for a carry on in the past, they would have probably had time to check her in before the flight closed. !st complaint!!! they told her there was another flight at 1105 am so we came back to airport intime for that flghjt but shortly realized that the flight was not leaving at 1105 but 155pm. so she waited at the airport for this flight, when it ame time to board she was told that she was on standby and that the flight was full, however they loaded her suitcase on the plane so it went to the destination without her 2ND COMPLAINT!! WHY PUT HER SUITCASE ON THE PLANE IF SHE IS ON STANDBY AND YOU DONT KNOW IF SHE IS GETTING ON THE PLANE. when they moved her to this flight they said " we have you checked in and you a re good go, no mention of being on stand by!! so then we were told there was another flight at 630 pm so we came back to the airport at 530 and waited for this flght, while speakingwith the manager of american airlines at XNA after she was not let on the 155 flight we were told she was on standby for the 630 flight and that she was the only one on the list so she waited after the flight boarded even though she was right there waiting they called another person over the intercom to come board the flight, my daughter asked at this time why this other person was getting the flght infront of her and was told she was on another list something like a OB or OS list or something like that,. we were not toldduring our conversation with them at 155 that there was another list . if we had we may have opted not to make the 3rd trip to the airport for the day. They were rude and condicending and very unhelpful throught this whole process. I will be putting in for a refund for the airfair that was lost and for the 25 dollars she wasmade topay for the luggage. this ,in my oponion is totally unacceptable!!!! where is your customer service, i will tell you it is nonexistent!! not one employee including the manager tried to help us in anyway and it actually felt like they did everything in there power to make things more difficult for us. she didnot get to fly out at all, i had to spend my whole day driving back and forth and her sister and brother inlaw who had taken off work and spent money preparring for her visit were left in the cold as well sonot only did this hurt her and myself it hurt them as well. understand that you have rules and of course if we could have we would have been at the airport earlier however when we left home at 6am to head to the airport, and it usually only takes us 30 min to get there from home. we had every intention of arriving in plenty of time but sometime there are unforeseen things that happen in this world. she was there in plenty of time to have gotten on the plane. i understand that the computers lock the fights at 30 min till departure, however, shoudl we really depend soley on computers , where is the human in your company????? 2 minutes late, someone should be able to push an override buttom and put her on the flight or at least make sure she gets on the next lfight, i remember a day when airlines would try everything possible to make sure there passenger/customers got where they needed to go and got the seats they paid for now apparently you dont care about your passenger/customers all you care about is the money. By the way the manager I spoke too told me that they always overbook flights, this should be against the law! you should not sell more tickets for a flight than number seats on the flight. that is not good for your customers you will always be leaving some one out in the cold. You should be ashamed of your self as a company and go back to giving your customers some service. I will never fly american again if i can possibly help it and will makesure everyone i know hears how we were treated and how unfriendly and unhelpful all of your employees were!!!!!!!!! I gave one star but that is an exageration it just wont let me give any less 0 stars is what you get 0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
2/8 flight 1201 out of O'Hare I was told I had to check my carry on, that there was no more room. I told them I could not, they told me I had to. They did not check with the crew on board, just assumed there was no room. There was plenty of room, (the stewardess said the crew did not call them and tell them there was no more room, even when they closed the overheads there was still room. I have emphysema and nerve damage in my hands, I could not carry my personal item, laptop, dinner and water, and I could not carry them to the baggage claim after landing I had to get a wheelchair. I also needed to get some stuff out of the bag, and they told me I could open it about 2 feet from the boarding line, which would have been embarrassing, since I had dirty underwear and poise pads (which I needed). They were also rude about it, and so was I, since I was very upset over the situation.
To whom it may concern,
once again I had a delay issue in the same city as last summer. I was coming from Miami on 2/3/18 and had a connection CLT/Newport News VA flight# 5574, Once again I experience a delay at the same airport for the same destination as my bad experience in the summer. Both cases was maintenance problems.Then they put us in a super tiny plane from American Eagle. At this point I forgot I had great time on my vacation because I was so upset for the delay and tiny aircraft. I don't know if I will book with American Airlines any longer two strikes in less than a year.
Hi there! On a recent trip from Charlotte to Minneapolis the only seat choice I had was an upgraded one for $37 which I didn't need or want. Because there was only a single seat left I clicked on it. The gate agents said they could not help. You shouldn't force people to pay for an upgraded seat...not to mention that it was a middle seat which I never get. The flight was AA 2086 CLT to MSP on 2/3/18. Record locator XGBNZB. Trip Name BTV/MSP. Can you refund this to me?
Other than a mechanical issue with one of the planes, the trip otherwise went smoothly.
985 Butternut Rd.
Williston, VT 05495
I have a reservation on AA, NTYQJV made today, 2-7-18. I wish to use my AA miles to pay and complete the reservation. I was 3 times put on hold for a total of 1 hour and 56 minutes, even depleted batteries on two phones waiting. Cannot complete the reservation without help. I asked for AA to call me when an agent who can complete the transaction is available. Again was put on hold after having to switch to a call phone while my other 2 were charging. Still no help. What is going on???
I have been an American Airlines/Citi customer for over 20 years and at Gold status. My AAdvantage # is 17UJ732. Last July I booked two airline tickets for myself and at that time my fiancé Brian Quinney. This was the very first time I was utilizing my miles. This was to be a honeymoon trip to Puerto Vallarta in November of 2017. At the end of October 2017 I was devastate with a break-up and the realization that I was no longer getting married along with a sudden death of my father. I called American Airlines during that time to see what my options were. I was told I could utilize the two established tickets as long as I used them within a year to the same destination. My sister and brother-in-law have a timeshare in Puert0 Vallarta and as a recent gift gave me a week's stay at their timeshare as they knew I had been through a lot and they were generous to do this for me and they knew that I needed to utilize my airline tickets that were purchased with my earned miles in 2017. Needless to say, I was shocked when I called American Airlines on Monday, February 5, 2018 anticipating an easy request of the same flights I had previously booked which were available when I searched online and to request and possibly pay a fee to have the 2nd reservation in my girlfriend's name to go with me in place of the original ticket for Brian Quinney. I was very quickly and rudely told that was not even an option to have the name changed on a ticket AND in order for me to receive the AAdvantage miles back from that ticket and into my account I would have to pay $150! I was beyond shocked and that was after I explained to the woman what had been my situation in 2017 and it was entirely out of my control and not a choice I had made but rather tragic events that I was given. I then asked her what my options were in utilizing my current ticket in my name for the same trip. At that point she said she would have to transfer me to an international agent. I then had to start from the beginning with the international agent as the previous woman did not share any of my information or AA# with her even though she told me the next gal would have all my information. The international agent then informed me that there were no seats available on my new departure date of 6/16 and returning on 6/23 and, in fact, the same trip and connections were now requiring 3 times more miles than my original reservations for last November. I was shocked as I know that my original trip in November 2017 was peak season for Puerto Vallarta and my trip in June of 2018 was definitely not. The gift I was given for a week's stay is specifically for 6/16-6/23 and cannot be changed. Again, I was treated rudely and told that if I was not able to utilize my ticket (which I did not have enough miles left to do so) then I could pay $175 to get MY miles back that I've earned over 20+ years for both of the tickets.
I was so shocked and appalled at the treatment I received and I truly feel that because I already had two existing tickets that utilized a total of 70,000 of my miles it was obvious that I no longer counted as a customer because either way I get screwed. Lose the tickets/miles completely along with the week stay I was given as a gift or pay $175 to get the miles back that are already mine.I received nothing but rude feedback and never once did I feel like someone was trying to help in my situation. I feel this is such a scam and fraudulent on American Airlines part and I'm asking for your help in not only returning MY miles back to me at no expense of my own AND helping to make this trip happen for me. Again, this is the very first time in over 20 years I even attempted to use MY earned miles for a special trip that didn't happen for me. I honestly had expected to be treated wonderfully as I was when I originally made my reservations in 2017 and utilized my points. American Airlines provided great customer service at that time and was more than happy to book my trip and take my points to do so. Now, I'm asking for that same customer service.
I look forward to hearing from someone at your earliest convenience.
Advantage # 17UJ732
1650 E. Shepherd Ave., #122
Fresno, CA. 93720
ISSUING AIRLINE: QATAR AIRWAYS
TICKET NUMBER: ETKT 157 2363716046-47
BOOKING REF: AMADEUS: SPPUCZ, AIRLINE: AA/SRWJKQ
BOOKING REF: AMADEUS: SPPUCZ, AIRLINE: QR/SPPUCZ
Toronto - Chicago: AA 2947 @ 1506 23DEC2017
Boston – Doha: QR 726 @ 1825 23DEC2017
Doha – Karachi: QR 604 @ 2100 24DEC2017
The flight from Boston to Toronto did not arrive as the weather was as informed not good. My son was flying to Chicago with WestJet @ 15:00 hrs the same day and his flight left on time. I arrived Chicago at 18:02 but due to non availability of the gate the plane was held at the tarmac and flight to Doha left. We were 14 passengers for Qatar airways on this flight. The American Airline flight attendant provide wrong information about transfer desk. Finally after asking few places managed to find the right desk. The behavior of the staff and the Manager at the desk with another passenger was an indication that we were in trouble. American Airline moved me to American Airline flight to London at 20:00hrs and from London to Karachi by PIA with a layover of 8 hrs at the London Airport with no meal coupons or a hotel at London airport.
I reached Karachi but my luggage did not arrive although luggage tag information was provided to the Transfer desk at Chicago airport. PIA staff at Karachi airport were informed but despite of various call they kept on provide wrong information when asked about the luggage. It was the Qatar airways staff who went out of the way to find the luggage and informed me on 29DEC2018 that my luggage has arrived and handed over to PIA for me to collect.
I had to attend marriage of my niece on 24Dec2017 and reception on 26Dec2017. As the luggage did not arrive I had to buy cloth and shoes to wear on the two occasions.
Your crew treated Jen Selter and her sister very rudely and unfairly! How dare you throw a person off your plane after having a 2 hour delay and demanding them to stay seated. When all she was doing was using the overhead bin for a few seconds! I use to love using American Airlines.. but the last few times I have used them, your crews are mostly rude and treat YOUR GUEST as if we are just cattle!
Rememeber! WE CHOOSE YOU to service US. Jen was not rude or beligerante towards your fight crew! So many videos were taken by her and other passengers. Other passengers ALL sided with her and how she was so badly treated!! Shame on your company for not trying to make a 2 hour delay a bit more relaxed. You kick her off of a flight for a 15 to 20 second adjustment of her coat to a overhead bin?!?! Then cause her and her sister embarrassment of a cabin crew yelling at her... then having the pilot come back and continue to ignore the other passengers plea of the Crew being in the wrong! Then having 4 or 5 police officers come onto the plane and FURTHER EMBARRASS Jen and her sister!! SHAME ON YOU ALL!!
Pretty shotty customer treatment on a 2 hour delayed flight!! I will be thinking twice when booking my next flight!
Please fix this unjust action on this mistreated passenger!!
Crews need more training on thinking more clearly on the mindset of long delayed passengers!! You put them in this toxic environment to begin with and then overact over such a small thing. There were other passengers up and going to the restroom... getting comfortable while STILL SITTING on the tarmac not going anywhere should handled differently! I can understand if the flight was starting to move or in taxi to the runway, but to hold up the plane for an additional 20 or 30 minutes dealing with a minor infraction... or for Crew amusement ...for the Airlines fault of holding passengers for 2 hour!??!?
I wanted to write you concerning our recent trip to Mexico. Our first issue was with American Airlines. We were three (3) hours leaving Nashville. First, the workers were late opening the ticket kiosks and counters for us to check our bags. No one used the weather as the reason. Second, we set on the plane two hours. We were told that they had to fix “a loose light on the plane”. The pilot said it should take 20 minutes. It took 2 hours. We were hot and thirsty. We missed the connecting flight. We were put on the next flight to Phoenix. This flight took another 4 hours. From there, we landed in Cabo 3 hours later.
Nashville (BNA) - Charlotte (CLT) 13 Jan 05:40AM - 08:23AM American Airlines #887
Charlotte (CLT) - Cabo San Lucas (SJD) 13 Jan 09:55AM - 01:15PM American Airlines #836
Cabo San Lucas (SJD) - Dallas/Ft.Worth (DFW) 18 Jan 03:15PM - 06:54PM American Airlines #1385
Dallas/Ft.Worth (DFW) - Nashville (BNA) 18 Jan 08:55PM - 10:41PM American Airlines #2501
I feel like American owes each of us a refund for the inconsiderate way that treated us on the outgoing flight.
On January 16, 2018 as I boarded my Flight 4529 from DC to Pittsburgh in Group 1 heading towards my seat 2A, I attempted to unload my briefcase into the overhead storage. All were full in First Class where I was seated so I went back into Coach to unload. Once seated I asked flight attendent Ariana (white female with red short hair) for assistance in moving my briefcase closer so that I would not be delayed upon arrival into Pittsburgh. As she continued to close the overheads she simply stated that "they were all full" without making any attempt whatsover to reset and make room for a briefcase she did not even bother to determine the size of. 5 minutes later a passenger seated in 6A, 4 rows behind me, says that he has a bag to be stored. Ariana without hesitation opens up the overhead that she told me minutes ago was full and then opens up others to accommodate his request. I wait until she is about to make room for his bag and then loudly state "I need to understand how is it that for me you would not look to make room for my briefcase but for him you happily and quickly are looking to satisfy his request." At that time the flight attendent from the back of teh plain walked up and smartly tells Ariana to accomodate me since I was there first and had requested prior. I went to the coach section, retrieved my bag and placed it where I had initially asked for Ariana to place my briefcase. I need to know from American Airlines how is it that a Sapphire Level member seated in 2A could be treated so nonchalantly and so receklessly. Ariana actions were total bullshit, lazy unprofessional and racist and yes I am an African American. It won't be tolerated and do not intend to let this blatant act of racial insensitivity performed by your employee go without documentation as I await your response here!!!!
re. Spaceflight AA4527 delayed about 2 hr.s. to take of from N.Y, JFK to Washington Reagan on Jan. ,05,2018and caused me to miss my connection to Cincinnati on AA5133 on same date. I advise the flight crew of the need to attend my brothers funeral service. I was advised to fly to Columbus Ohio on AA4698 and take a taxi to Mason Ohio where my hotel is locate and that Mason was only one hour by taxi. I took their advise and flew to Columbus and had to pay the taxi $212.00 for the trip to mason which lasted more than 3hrs. to complete. I can submit the taxi receipt on your request for cab # 937 on United Taxi. I arrived att United Inn Express & Suites about 3a.m.on 1/6/18. For the incorrect instructions of the attendant on the AA4527 flight I need the refund of the taxi fee for $212.00.ref. EWGCPR. Orlando Cortez.
On Saturday, December 23, 2017, I took an early 3:25 A.M. LIFT ride in order to take an early flight from CAK to DCA. Flight AA5260 was delayed over two hours due to a reported mechanical issue. After several gate changes and an airplane change we departed CAK @ 8:12 A.M. rather than the scheduled 5:42 A.M. departure time. We arrived at DCA @ 9:12 A.M. rather than the scheduled arrival time of 7:04 A.M. I am a 62 year old disabled veteran with a monthly pension. The additional expense of the early transportation, along with my checked bag could have been preventable if not for such an early flight. I certainly hope it's possible to be compensated by AA for an unfortunate inconvenience the mechanical issue subjected me & others to 12/23/2017. I also hope to have a more favourable experience on my return flight AA5188 scheduled for departure later today @ 5:10 P.M. I have not received a response to my online form suggestion/complaint submitted on or around Saturday, December 23, 2017. I look forward to a response to my email to address my genuine concern expressed. Respectfully, Celestine Shelton. 330-622-1699 #7031671278 2 Baggage claim # AA 79 54 83
I was told after paying $50 for my carry on, that I could not take it on the plane. Everyone I dealt with was rude. I will NEVER fly American Airlines again
To American Airlines Customer Service,
On September 30, 2017, I was transferred from a United Airlines flight to an American Airlines flight because of a flight cancellation.
I boarded the American Airlines flight and then it was cancelled due to mechanical difficulties.
I spent the entire day and night in the Sacramento California airport and was not able to get home to Detroit Michigan until the next morning!
As a result, I was late getting to work and missed an important meeting. And, I arrived stressed and exhausted after my upsetting travels.
The reason for my trip was to be with my Mother who is battling Cancer and was receiving a chemotherapy infusion treatment..
I would appreciate receiving a refund for my return ticket from Sacramento to Detroit. Thank You!
Janet Warda (734)-255-6578 // 22008 Provincial Street Woodhaven, Michigan 48183
The flight and service were excellent! Beautiful new plane. My complaint stems from being forced to sit next to a huge person in the aisle seat. I consider myself and my wife to be of average size. We fit well in the seats. I put the arm rest down between myself and Mr. Huge. He objected a bit since his extremely large butt was now forced to conform. I had to keep the arm rest between my wife and I up and lean into her seat for the entire trip from RSW to ORD. By the time I got to ORD, my back was killing me.
This is not fair! I know he paid for a seat but so did I. There has to be something as an airline that you can do to accommodate everyone. Someone who tips the scales easily at 350 lbs should not be allowed to buy a standard seat. He needs to be in First Class, or buy 2 seats.
I am an Advantage member, flying a few times a year for business (V1232V4) and a few times for pleasure. We have a reservation for Dec. 29th to fly back to RSW (Flight 1267 at 12:05 PM). I assure you if I have another behemoth next to me it will be my last American flight!
I paid additional for exit row seating for my husband and myself to have more leg room and co,fort. However the seats we received were 13 D and 13 E on our flight home from Charlotte NC to Honolulu on October 28th and also,ashamed problem with seat for my husband from Honolulu to Charlotte on October 20th. These seats were smaller than any sea I've ever been in. No leg room or extra space whatsoever.m I do not believe we should be charged the additional a,punt that we were charged. D would respectfully request a refund for those fees. The flight home was Aa 694 on the 28th and the flight on the 20th was 433 the seat 24C. Thank you for your help
October 31, 2017
Charles W. Flagg
64 Owen Brown St.
Hudson, Ohio 44236
My recent trip to Dallas from CAK through Charlotte was fraught with difficulties and inconvenience that you should be aware of:
AA 5245 took me to Tulsa on Tuesday 24Oct leaving the gate “late” and putting me in Tulsa with too little time to make my connection to Tulsa. Knowing this, AA held my bags for the 6:45 flight to Tulsa without knowing the 2:25 Charlotte-Tulsa flight, also late was able to get me to my destination…without bags. I was forced to return to the Tulsa airport late at night to retrieve it.
AA496 Dallas to CAK through Charlotte did not leave on time due to a “maintenance problem” we were preparing to leave the gate. Arriving in Charlotte “late” the gate was blocked by a another plane with “maintenance problems”.
AA5134 Charlotte to CAK actually arrived “early” prior to 7:00 p.m. While waiting for luggage at the CAK carrousel for forty minutes another arrival came for their bags before ours…when an attendant at approximately 7:45 p.m. informed our group that: “the baggage bay doors were stuck, luggage could not be retrieved….”
My bag was delivered Sunday October 29th at approximately 3:00 p.m.
You will please note that each leg of my journey was affected by timing and service issues that should not be tolerated; leaving me completely dissatisfied with your airline…given a choice, I’ll choose another.
I had a horrible experience at Dulles/Reagan Airport in DC. Flew from Boston, MA where I had a connecting flight to Knoxville, TN, on Oct. 11, 2017. Asked a TSA agent if we were in the right terminal to catch our next plane which was gate 35X and she said, yes. No one told us we had to change terminals by riding a bus. There were no signs anywhere and no indication on our tickets! So, 3 of us missed the connection and had to spend 7 hours in the airport waiting for the next plane to Knoxville! It was horrible!!! Why is there not signs or information to guide you to Gate 35X? We lost a whole day, sitting in the airport! Went online to social media and everyone joined the party to slam American Airlines for not dealing with this problem. Tons of people contacted us to say they had also missed their plane in Dulles. Do you guys think we should KNOW we need to switch terminals? I think you should do something to make this up to us. You are responsible for 3 people missing an entire day by sitting in an airport! It was the worst experience I have ever had flying. I think you should give me a discounted ticked to make up for ruining my day. Please make a change at the airport and direct people to their "hidden" gate.
On October 7, 2017 my traveling companion (Sue Lytle) and I arrived in Lima Peru, after flying there on Latam Airlines flight 2068 from Cusco Peru. Our original booked flight was American Airlines flight 7694 operated by Latam, but due to problems caused by Latam we did not arrive on that flight. We arrived at 11:10 pm, with our connecting flight (AA 988) scheduled to leave at 11:54 pm. There was no one at the AA ticket counter or baggage check. Our cell phones did not work in Peru, so we could not generate electronic boarding passes. We did not know that the American Airlines ticket counter and baggage check closed one hour before the last flight leaves for the night, although we were later informed of this. We grabbed our luggage and went upstairs to speak with someone in the American Airlines office, but no one was there to help us. We were quite frustrated that we were going to miss our connecting flight!
A Latam attendant told us that the American Airlines ticket counter would reopen at 3:45 am. We opened up our sleeping bags and laid down in front of the AA ticket counter. After little sleep, AA opened up and we said we needed help getting back to the USA and told what happened. They sent us to the Latam counter for help. We hauled our luggage back and forth speaking with people at both airlines with no resolution to our dilemma. Finally, American Airlines said we would have to rebook, at a fee of $300 each, in order to get home. There was some hope that we might get a morning flight to Miami and then on to Atlanta, instead of our destination of Nashville, but by then, the Miami flight was full . Desperate to get home, we charged the American Airlines booking fee to Sue's credit card. Now, we were booked for an Oct. 8, 11:54 pm flight (988) to Dallas Fort Worth. We spent a grueling 24 hours in the Lima airport waiting. During this time, we spoke with Latam agent Ursula Olorregui who told us we should not have been charged for rebooking since missing the flight was not our fault. She advised us to file a complaint/claim.
We are requesting a refund of the $300 rebooking fee for each passenger, Sue Lytle and Anne Grindle. The record locator number for our trip was CKCREB. We have also filed a complaint/claim with Latam and disputed the charge on Sue Lytle’s credit card. Your speedy attention to this disappointing situation would be greatly appreciated.
I flew with u a month ago set in airport for 14 hours lost 500 pay from work now I am setting on a plane in Texas with no pilots wtf I will lose 500 again I can't say I will never fly with aa again because all airlines are the same where did custermer service go
I was flying out of Shreveport, LA.(shv) on Monday, labor day, Sept. 4, 2017. My flight was suppose to be a direct flight to Charlotte, NC at 7:30 am. The plane was there from the night before. We boarded the plane, about 45 people. No sooner did we get our seat belts on and they told us we needed to deplane due to a mechanical issue, which they knew about all night long. I personally feel that was bull, they only had 45 people on the flight so it wasn't profitable for them to fly out. I was then rebooked onto a flight to Dallas at 10:30. My original destination was Raleigh, NC. We boarded that plane, a full flight, only to be deplaned again for hydraulic leak. This flight was suppose to leave at 12:30. They did arrange another plane for us but that plane wasn't leaving till 3:30. We boarded the plane only to sit on a hot plane for 1 and half hours. They had said we were free to get up and walk around and even leave the plane, but no guarantee of reboarding the plane. They said if you leave take all your belongings. Needless to say that flight did take off at 5:10 not 3:30. They were so generous as to serve us water and a cookie. My original itinery had me getting to Raleigh at 12:15 PM, I did not get there till 9:00 pm. This was my 2nd time flying American. My first time was not as bad but did have a problem. Back in May I was flying from Shreveport to Syracuse, NY. As had a carry on with me. When I went to board the plane they told me I had to check the bag. The incompetent clerk sent my bag to the connecting flight in Dallas not straight through to Syracuse. Needless to say I got to Dallas and had to leave the terminal and go to baggage claim and then proceed back through TSA check point. My overall experience with American Airlines is you are the worst airline around. I will never fly American again. In Shreveport we don't have many choices but the big 3, but I will definitely switch back to Delta anytime. Due to this problem on the Sept. 4th flight, I missed a welcome party at the function I was going to Raleigh for. I can understand having to deplane maybe once but certainly not twice and the have a long delay on the third plane. Thank you, Robert C McEntee, phone # 716-984-3636
On 9/16/2017 around 5:50pm my family was traveling from Chicago to Atlanta in security checkout location 7a when we encountered a TSA officer which was very rude and unprofessional representing TSA also American Airlines in a very distasteful way. We had a baby bag with milk inside, I do understand the necessary process to undergo in order to secure everyone including my family. As we patiently waited 20 min for the bag to be picked up and checked thoroughly after we cleared a young lady ( TSO Taylor) made the statement " when will y'all realize we don't care about your flight" my daughter and I were offended we placed no rush on anyone we were actually there 2 hours early as instructed, we asked the young lady for her name she refused becoming defensive and a bit belligerent with disregard for other AA customers. we then found an onsite supervisor who was very helpful and apologized for her conduct then gave us her name which is TSO Taylor. Ms. Taylors conduct was very unprofessional and she not only represents ,American Airline and the Airline industry in a whole.
I purchased an American Airlines ticket using rewards miles for my 17 year old grandson, Preston Corneau-Morrow. Preston traveled from Fayetteville , North Carolina to Los Angeles International Airport (LAX) on August 19, 2017. Preston was supposed to return to Fayetteville on September 9 but, due to a family situation, he needed to go to Knoxville. This necessity became apparent approximately 3 days prior to his scheduled departure.
I telephoned American Airlines and the representative told me that she could make the change and that the “number of points were the same” so it would be an even exchange. I would not have to pay any additional points. Several days after he flew, I looked back at Preston’s original reservation because I was trying to understand why he was charged $25 to check a bag. When I looked at the original reservation, I saw that I was charged 20,000 miles for that flight. The flight to Knoxville was listed at 12,500 miles at the time of booking. This was clearly not an even exchange to me so I called American Airlines in an attempt to get a refund on my miles. The representative did not give me a reasonable explanation for not being able to refund my 7,500 miles nor did the supervisor I asked to speak with.
I am confident that if the situation were reversed and the original flight cost 12,500 miles and the second flight cost 20,000, I certainly would have been assessed the extra 7,500 miles. I would have understood and willingly paid the additional miles.
I also asked the representative about the $25 fee for Preston’s checked bag. She said that he was assessed that charge because the charge was made on my husband’s account. The baggage fee is waived only when he accompanies other customers on the same flight. We have been American Airlines Advantage members for over 25 years. I was never aware of this rule. I have flown both with and without my husband and have never been charged a baggage fee. Admittedly, in the past 3-4 years it has been more difficult for me to transact the business of booking flights and negotiating your website because the account is in his name. My husband and I tried to have the account changed to both our names but we denied that luxury. This is in spite of the fact that we both use an American Airlines Visa with the same account number and an American Airlines MasterCard with the same account number.
I am asking that the excess and unfair charge of 7,500 miles be reinstated in my account.
I am asking that you direct where I can see, in writing, that there is a baggage fee for customers who travel independent of the account holder.
I am asking that American Airlines add my name to the account so I am able to avoid past pitfalls and can continue to enjoy our long-standing relationship with American Airlines.
My wife was scheduled out of MLI to ORD and then to ORF this morning on the 0608 flight. No crew arrived as they needed crew rest and did not call to tell the AA ticket counter until 6:00am. My wife then missed her connecting flight from ORD to ORF and was rebooked on a flight after noon that resulted in a 5 hr layover in ORD. Now her flight 3297 to ORF is delayed over an hour. This is utterly ridiculous. Instead of being in ORD for her work by early afternoon she now is scheduled to arrive after 10:00pm. You guys need to exercise much more - MUCH MORE - control over your feeder airlines. This is totally unacceptable and the worst part is it is more and more standard. The only airline I trust in the US is Delta. Good equipment, great people and they fly on time - anywhere. Get hot and get back to flying that can be counted on and trusted. I will never book with AA unless I have no other choice. What a compliment to and for you. Two huge thumbs down. I gave you the worst ranking available when I signed in.
Tuesday, February 5, 2019..American # 3103 Operated by Sky West Airlines..as American Eagle..PSP to Phoenix to Philadelphia
When we arrived at the airport, we were told by a tall white haired lady "supervisor", who said, we were two minutes late..and we would not be able to fly that day..We had bought 1st class tickets, for a "treat" and because of recent health issues I had....I believe it was the first time, we had bought 1st class seats..We were stunned..and said, we never had this issue before..as we fly at least 3 or more times from PSP to Philadelphia..each year..She told us, that the TSA did not have time to check our bag..and more over did not have any tickets available until Thursday..then she said.."People like you, really ruin my day.. I get people that do not know the new time frame for being at the airport..With no other options..my husband, stayed with the bags, as I ran for the plane..I fell in running and was helped by the TSA..who said, "Miss, you have plenty of time..you will make the plane..we have at least another 15 minutes before take-off..I asked if they could help get my husband on the plane but they were more interested in helping me, off the ground....Then I went to the gate, and a VERY nice 21 year old man, who had told everyone he was 21 that day..said, Oh, there must be mistake..I can help you..Well, he called..and got the same woman, who again identified herself as the "supervisor" and she was NOT changing her ruling..He apologized..again..and said, we have many people that come a few minutes late everyday..and we never stop them from getting on the plane..especially since they bought 1st class from Phoenix to Philadelphia..Then I walk to see, at least 40-50 bags not yet loaded on the plane..so when I get inside, I ask the stewardess, can she help me..since there seems to be plenty time for my husband to board..She said, absolutely..this is really bizarre..So she tries..and again. the supervisor tells her NO..Off we go to Phoenix..I am upset..but when I get to Phoenix, because of my inability to walk long distances, I reach out for a red jitney who takes me to where I should board the plane to Philadelphia..I asked this man, where would I go, if I had to complain..He said,well it is right across from your gate..it is our custom service..
I am greeted by a man who identifies himself as legally blind. He was kind..but could NOT read the information in front of him..Another custom service lady, who was seated next to him, came over to help him..when he asked her to read the small print..on a chart or something..He said, they gave me a big screen to help me do my job..but the printed material is too small for me to read..The woman, was less then enthusiastic to help him,,and I said to her.."You know, he is blind..could you not give him a little help so he can do his job ?? Since, I lost my sight briefly, due to a unexpected illness, I was annoyed at her lack of hello him.. She clearly was embarrassed...and returned to help him..With that, The blind man said, I am going to contact a supervisor..this is so wrong..and I want to make sure, you get some help..I was so concerned that with my walking issues and my husband who will be 80, and had a knee replacement, would not be able to catch the next flight that is always so tight, typically only 45 minutes between our landing and catching the next flight, I booked a later flight..to give us time to get to the next flight..with no issues..The supervisor came out in about 10-15 minutes and was MORE then KIND..She was stunned also by the actions of "the supervisor at the ticket counter, and said, PSP is such a small airport..what was she thinking..I do not know her name..but she was reassuring..had my husband cleared for another flight that day..and took special interest in getting him on board..as well..Although we have both had unexpected health issues, since Thanksgiving, I wanted to assure a nice flight for 1st class..and it turned into a nightmare..We are gold members of AA..We ONLY fly American..either PSP through Dallas to Philadelphia..OR..PSP through Phoenix to Philadelphia..We are totally disappointed in the ticket "supervisor" in Palm Springs..and the co worker of the blind man in Phoenix..I look forward to some adjustment on our tickets..since they were not able to give my husband a 1st class seat..as they did not have any more and we paid for 1st class.... The "supervisor at the PS ticket counter, should NOT be a ticket agent..and the blind man needs equipment he can use, to work and represent AA as it should be..I do believe AA should offer some sort of free 1st class tickets...and certainly give us the difference of cash for the 1st class ticket we paid for, but only used a coach ticket.. Sincerely, Carol Jelus.. 267-307-7410...email@example.com
On January 31, 2019, we left Cleveland Ohio at 6:17 a.m. headed to Las Vegas. We had a short layover in Washington DC. Arrived 10 minutes early in Washington sat on the tarmac for 20 minutes because of a disabled plane got on the shuttle to one terminal had to take a second shuttle to a second terminal only to find our plane had already departed. Spoke with an American representative to find out that they wanted to send us back to Philadelphia PA to go to Vegas putting us on a flight to arrive in Vegas at 11:59 p.m. we ended up speaking with the second representative who did everything she could to get us to Vegas as soon as possible even speaking with the back office. She was able to get us on the flight to land in Vegas at 8:30 p.m. connecting through Dallas-Fort Worth. We ended up in the last row 36 of the plane after paying for seats in the front of the plane in our original flight. We used our advantage card to pay for the flight which was higher than any flight that we have ever purchased. One of the perks of our advantage card is to have priority boarding however we did not receive priority boarding we were in group 5. We ended up missing a rehearsal dinner and almost missed the wedding. We are extremely dissatisfied with American Airlines service and are contemplating closing our card and never flying American Airlines again. We ended up paying over $1000 even after using my husbands mileage for our two tickets.
I have no complaint regarding service during a flight. However, I attempted to book a flight from Columbia SC to Frankfurt Germany and use my accumulated air miles for an upgrade. I have roughly 187,000 miles which I have accumulated over a number of years. I communicated with a "gentleman" who indicated that he was the person with whom to speak regarding the booking of the flight. However, once I mentioned that I wanted to use air miles for an upgrade to business class (I have every intention of purchasing the ticket) and how many miles I have accumulated, matters became very strange and I have been getting a run-around without accomplishing anything at all. If you could be of assistance, I would very much appreciate it. Thank you.
On January 26th at 6:30 am, we were scheduled to fly from Milwaukee, Wi. to Chicago to Aruba.
On January 26th at 12:00 midnight, we received a automated phone call informing us we would be flying from Milwaukee, Wi to Charlotte NC to Aruba.
On January 26th after boarding our flight to Charlotte the plane experienced mechanical problems. we were returned to the terminal and taken off the plane.
on January 26th we were rerouted from Milwaukee to Dallas to Aruba. We asked about our luggage and were told no problem, our luggage would be with us to Aruba.
On arriving in Aruba 4 hours later than planned our luggage was still in Milwaukee. We were told it would arrive January 27 at 4:00 pm. It arrived at 5:30pm.
The results of this confusion is that we lost 2 days of our vacation.
January 26th we found our car rental was closed. We spent $31.00 on a cab to the resort.
January 27 we called the car rental and were told they gave away our car but would have one for us on January 28 at 2:00 pm
January 27 was spent in winter clothes in Aruba looking to purchase swimming suits and shorts and shirts(no swimming, no walking just stayed in our air conditioned room when not shopping for clothes within walking distance of our resort.We spent $248.00 on clothes we didn't need or want.
January 28 we missed our scheduled excursion because we were busy picking up the car we were too late to pick up on January 26. We spent $ 45.00 for a cab to get to the car rental place.
January 28 2:30 pm our expensive vacation begins 2 days late.
Now I understand scheduling and mechanical difficulties. I certainly would not want to fly in a plane with issues. My issue is with the logistics of losing luggage for 24 hours and the inconvenience and expense of losing luggage and missing prearranged plans. At the very least I expect to be reimbursed for my added expenses, just as other airlines policies. Southwest airlines lost the luggage of a woman at the resort, they reimbursed her 100%for clothes and necessities. Are you willing to step up and make things right?
3048 Nagawicka Ave.
Delafield, Wi 53018
On January 15, 2019, I flew American Airlines Flight #660 to Phoenix Az. from Philadelphia International Airport the flight was wonderful I was excited about reaching my Mothers home in Tucson Az. for Her 70th Birthday our connecting flight was to depart at 7:53 pm which would have gotten us there at 8:39 pm but instead the connecting flight was delayed then the flight was changed as well as the gate number this flight didn't
board until 8:30 pm which landed in Tucson around 9:15 pm this caused us to miss our dinner reservations, secondly my luggage was put on a separate flight from the one that I was on this flight was not due in until Wednesday, January 16, 2019, at 11:00 am this created a major problem for my fiance` and myself. My asthma medication was in my luggage I am on maintenance medication I need to use my inhaler twice a day
so that I can manage my asthma symptom this was very unnerving also my fiance` and I had to purchase toiletries and sleep ware for the night.
I really enjoy flying American Airlines but with this being the second incident in a years time the inconvenience is very disturbing, please rectify the situation and keep me as a loyal American Airline Advantage Member.
Leander C. Berry Sr.
My name is Felix Alicea. I am an active duty and I am submitting a complaint on one of the your employees at the San Antonio Airport agent counter this morning at 0315 am, 2 February 2019. I was trying to bring my hockey stick on board with me when the agent told me that I could not bring that on the aircraft (Flight AA1052). I informed the agent that TSA regulations told me that I could bring this on the plane. The agent told me that I could not bring that on the plane. I went to one of the TSA agents that told me that I can check the item and that they could check it on the plane. The TSA agent showed me the regulation and stated that the agent should have provided courteous service and should have never acted in a way especially if you showed him that you're active duty.
Also, when checking the item, I did not receive any polite service from the 5'6 Hispanic agent, black hair, glasses that when I asked her how to check the item, she was very rude in her attitude with me and did not want to assist me with the checking until I informed her that I need assistance.
After getting my baggage checked, my stick of item was lost at the time when I connected with another flight from Charlotte to Richmond, VA (AA 248). The baggage clerk informed me that it was on another flight that would come later in the airport. She listed to me and said it was wrong how the agents in San Antonio acted. I can believe that these people don't provide customer service and their attitude seemed to be inappropriate toward active duty service members. I frequently fly American Airlines and I felt very bothered by the conduct of these agents. I will inform the military about the attitude of your employees at this station and that they take their personal actions towards people. I am very disatisfied by their attitude and conduct. I believe that my baggage did get screwed up (RICAA0002736084) and that I believe that these agents did this action against me. I am very disatified by this service especially as an active duty service member and a constant user of your airlines. Either the personnel have attitude problems with certain people of race, or just don't like active duty service members.
Tried to check in 48 hours to try and book seats. Could not. Got through this morning and checked in and were given assigned seats. Was disappointed about the seating arrangements. My husband and I always sit together do not like the fact I am travelling 4 hrs and hes on one end of the plane and I on the other. Other airlines at least designate seats for you (and they are economy) together. You think, which I am sure the other airlines do, that if you are under the recorder location YUAGCF that they know you are travelling together that they would seat you together? Disappointed and also other airlines do have check bag that you can do online. You do not. And was using economy for the other airlines too. If you are going to use that excuse. Seating should be looked at if you are assigning. Should not be a penalty if you do not have the AAdvantage card? tks Faye Zayonc
My name is Alexis Alvarez I am very upset and annoyed with American Airlines , on January 27 on flight 310 from Miami to Cuba, my wife grandmother traveled, she is 92 years old so we always ask for a wheelchair , the chair service in Miami was delayed an hour and when she arrived in Cuba they made her walk from the plane until she left by the exit door, she never received the chair service in Cuba, that lady needed medical attention when she left from the airport because to have high blood pressure ,joint pains and severe headache , that is irresponsibility of the airline since she is a very old person and that service is requested for her medical problems , the airline has to take responsible for the health of that old woman
My wife and I booked a flight with united to Kalamazoo and got there ok , then we was to fly out Monday Jan.28 and it was canceled then canceled again so they booked us with American airlines for Jan.29 and we got to the airport and checked our bags in then and hr and 1/2 we were told our flight was canceled again then they put us again on a flight for Jan. 30 and it was canceled when we got to the airport so I asked them do they have anything out of Detroit so they got us on a flight that day how ever it took 6 trips to the airport and a long trip to Detroit and two more days to pay for my car at the airport in ONT. CA. and all these cancellations I never got a notice on my phone and I did checked on the computer for up dates before I left so I feel you all dropped the ball on this trip for we do travel a lot and hope communications get better with the customers . code=WLWSQL
I (Sharon Linville) booked a flight through Expedia from Springfield,MO to Medellin, Colombia on November 19, 2018 ticket #0457223862503, to be with our daughter, who had been diagnosed with Stage 3 breast cancer, and was in Medellin alone. Due to a delay in my husband's passport I called the airline reservations direct and he was booked on same flight Eticket LA045-72696142 32-33. This flight was perfect!!! After arriving in Medellin, during routine heart tests for giving chemotherapy our daughter was diagnosed in heart failure and needed open heart surgery. All medical procedures required payment up front and she had no insurance. We had money for chemo treatment, but then had to spend it for her open heart surgery. After heart surgery was completed and our granddaughter came from U.S. to be with her, we started trying on Dec. 12 to book flight back to Springfield, MO to sell our truck and camper to provide funds for her to start chemo a month or six weeks after heart surgery. We had so much difficulty trying to change our return flight, we had another daughter in the U.S. call american airlines for assistance. They told her that change would need to be made with Latam Airlines in Medellin as that is where return flight would originate from. She tried talking with Latam several times and I emailed with them several times, but by Dec. 15, we could not received anything from anyone. Finally, my daughter in states contacted my husband's booking agent, Ivy Thomas, and she booked us on flight on Dec. 18,th, flight AA924 to Miami AA2700 to Charlotte, AA3868 to Springfield,mO and told it had to be confirmed immediately to get the flight, which my daughter did because she could not reach us in Medellin.
Our ticket prices were Sharon 1037.83 (including a 8.40 booking fee and 63.00 flight protection plan.) Larry 1089.53 plus 209.35 agent fee.
RETURN FLIGHT was 945.76 plus 526.50 plus 325.50. We felt we were taken advantage of on our return flight as we could have booked a one-way flight from Medellin to Springield, MO for $510.00 for each of us on that same date. If you need further information, please advise. If you can assist us in reimbursing us in some manner, we would appreciate it. We felt American Airlines did very little to help us economically change the return flight
Sharon Linville 417 848-4091.
I was on a return flight on Thursday 24,2019 out of Cleveland, Ohio flight AA5358. While in the boarding area before the flight, two service men with their dogs entered the area and sat. I thanked them both for their service to our country. They were members of SOWW from Myrtle Beach, South Carolina. The military dogs were well behaved.
When boarding started you could tell there was an issue, two others passengers and I were very aware of some confrontation going on. One soldier was refused boarding. So as follows:
1. military with dogs who fought for our country.
2. empty seats on the plane
3. one passenger gave up her first class seat for one of these men.
4. female attended made it clear she was afraid of the dogs
5. one soldier was left behind
6. pilot tried to get the other soldier on the flight and gatekeeper said no.
7. read about gatekeepers and not sure how it applied.
8. I want to know how an airline can refuse a military personal a seat that they had tickets for.
9. I am looking for an answer .
My name is Chinnu vazha Joseph. I am writing this e-mail because I had a bad experience from American air line on 1/23/19. I am supposed to travel from JFK to BFL via Phoenix and Upon arrival in JFK I came to know that the flight AA 1587 will be departing late and I may not be able to get my connection flight from phoenix to Bakersfield (AA3010).Then I approached the enquiry and they said I can only travel from Phoenix to Bakersfield on 1/24/19 @1056 and I have to wait at Phoenix airport from 2115 till 1056(1/24/19). Then I asked whether I will be able to get a hotel room the clerk said ,no you have to get your on. I am a 62 years old lady with h/o diabetes on insulin, how can I sit at the airport Almost 14hrs?. The clerk issued a boarding pass for Bakersfield from Phoenix (AA5846) for 1/24/19 @1056 without answering anything. Then I approached another clerk and asked Is there any alternative way I can go home. Then she said one available for LAX and my two already checked baggage will go to Bakersfield and will reach on 1/24/19. Also she issued boarding pass from JFK to LAX (AA 302). I traveled from JFK to LAX and from LAX to Bakersfield I took a taxi and spend almost $75 and a 2hrs and 30minutes.Now again I went to Bakersfield airport on 1/24/19 two times to get my baggage and they said it is in LAX . I requested the staff to get my baggage from LAX to Bakersfield and she said she will try and it may get by tonight or may be Tomorrow. I am still waiting to get my baggage.
Now my concern is why I have to go through all these hassle?. What compensation are you going to give me for these suffering?. I truly think I have to get a complementary ticket From BFL to JFK to use anytime this year by AA . I am patiently waiting for your reply and my 2 piece baggage which i paid and checked in from JFK.
My recent flight on Wed. Jan9th Nonstop from Mia to EGE my luggage was misplaced and didn't make the flight.Myself and 4 other friends were on a 3 day ski trip. We filled out all the necessary forms and explained to the agent that it was imperative that we get the luggage the same day because all of our ski needs were in that specific luggage. When we called to see why our luggage didn't make it the used the excuse that it was related to weight, fuel and head winds. The truth is that it was a half full nonstop flight that we checked in over 11/2 hrs in advance. We found at least 4 flights that could have easily gotten our luggage to us the same day but instead was delivered on the next day nonstop out of Miami. we didn't get our luggage until 12:30 and by the time we drove back to Vail and got our skiis we missed out on the entire day of skiing. I feel this whole situation was handled with neglect when it could have been handled much more efficiently. Your agents we spoke to were even embarassed by some of their answers that were read off a standard reply. I have been a advantage member for many years and this is the first example of total incompetence that I have experienced. This is the first such complaint that I have ever reported but the handling of the whole situation was extremely frustrating. I am anxiously waiting for a response!!!
I was on Flight 5880, flying First Class from Houston, Texas to Ontario, California, via Dallas/Fort Worth. My request for a wheelchair was on my flight reservations. When we got to Dallas/Fort Worth, I was detained on the airplane for about 1/2 hour waiting for a wheelchair. The crew made numerous callas as they had to remain on the aircraft until I was off, as you know.
When the wheelchair finally arrived, he took me into the terminal and that is where we stopped while he was trying to get someone to take me to Gate 26C. Finally they put me on a cart and the guy took me to the down to an elevator away from where we should have been going. Anyway, he stopped at the elevator and said follow me. I said I need a wheelchair. He said oh sit there and left. A woman came who obviously knew what was happening as she said I will see what I can do. I must have sat there for about 15 minutes and finally someone took me to the train and knew where we were to go. I was the last person to board my flight and almost missed it.
I must say this was the first flight I had made first class and the first trip down from Ontario was great, but the return flight was terrible. I was treated better on an economy class flight. I am 83 years old and this was my first, first class flight. I am really disappointed with American Airlines.My number is 951-410-5248, in case you would like to respond.
I am medical doctor and an American Air lines frequent flyer on international routes particularly to India. i buy frequent flyer miles often.More recently I am having difficulty booking international Bussiness class or first class. When I want to book First class, the only choice I have is British Airways who charges >$560 above the 115,000 miles given each way for first class, this also I rarely get direct flights from DFW, they route it through different airports that too only one segment in First class ans the segment from london to Hyderabad only Bussiness class ,but takes full first class miles.
WhenI book on Qatar First class I never got first class availability, only bussiness class, rarely do I get a direct flight to doha from DFW. It is usually routed through other airports.
You encourage flyers in buying frequent flyer miles, but provide no availability of direct flights on international routes and poor availability of first class for the full journey. Are you going to provide some answers to this problem? Without answers to the problem I am afraid that you will loose some of the loyal frequent flyers like myself. Thank you for listening and hope you will rectify the problem soon.
Dr. Raghavendra S. Prasad,
E14K934 (Aadvantage Number)
On December 3 I used 25,000 of my AAdvantage air miles to book a December flight from Akron-Canton to Orlando four our 3-month winter stay in The Villages, Florida. Record locator: ZWADDI.
On December 28 I was informed by my surgeon that I would require abdominal surgery to repair an aneurism that had a 50% chance of bursting within the year.
Being considerate I immediately canceled the flight so that American could sell the seats to someone else.
When I asked the American Airlines representative by phone to have my 25,000 air miles restored to me, he demanded that I pay $180 to buy back MY air miles that I did not use. I refused.
I sent a letter to Doug Parker, American Airlines CEO, in Fort Worth, Texas. I did not get even the courtesy of a reply.
Department of Transportation requires that American Airlines responses to my complaint. I'm waiting.
And then I have to decide whether I want to switch my Master Card from AAdvantage to another, friendlier airline.
American Airlines did not lose money if it filled my seat. Yet it wants me to pay $180 to buy back my own miles. My thousands of dollars of AAdvantage credit card purchased have benefitted American Airlines. Why punish me for being put under a surgeon's knife tomorrow?
I was caught in the mess on Dec 26 to and from Yuma Arizona. I realize the weather played a big part but I paid for assistance which I never received. I paid for seat assignment
which I only received twice and had to pay an additional $30 for seat assignment on my return trip. I also had to pay for a trip to New Orlenes where I could finally get a return trip to Yuma. I paid for assistance on the flight which I never received any more assistance than any other senior, which was an occasional wheel chair. I paid for baggage protection which upon arriving finally I found my bag contents were sopping wet. when I could not get out of Dallas FW I was 4 days where I had to purchase clothes for 4 days and make calls to obtain my extra medicine for the additional days. I have to admit that I thought I had purchased all the protection that a 83 year old would need to protect me on this trip. My PNR is OUIUW. Thank you for looking into this matter. Arlys McDonald.
I requested a wheel chair on round trip from virginia to lax, there was no wheel chair when I checked in at roanoke virginia airport an when I arrived at lax there was none there to go to baggage claims which was a long walk. the returned flight was good until landing at roanoke airport around 11:30 pm then no one was there again. I'm a partial disable veteran an have a hard time walking long distances an stairs. just to let you know what happened an the last time I flew with american air the same thing happened again.
My family was traveling to Madrid, Spain from Philadelphia, Pa on 12/21/18 Fight 740.We got to the airport at least 3 hours ahead of schedule.The TSA agent told us to put our 8oz Philosophy skin cleaner in our checked baggage.My husband went back to the check in area which was not busy.He walked right up to the counter.The airline personal refused to put the item in 1 of our 3 checked baggage.My daughter has very sensitive skin and needed this item and it was a Christmas present. We spent over $3000 for these tickets.The item was $35.00.American Airlines should reimburse this cost.
I hope to hear a response from American Airlines.The video on our flight stressed how American airlines wants to be "great".This small request would remind us to use American Airlines on our next trip to Spain.
Flight from CLT io SB In Dec 28 2018. AA 2923/28. My wife and me were completely overlooked by 2 attendees for drink and snack for 2 seats on row 10 when they were served. I raised my hand and yelled but to no avail. Everyone else was served beverage and snack. Very poor service by the woman and man. Especially by the woman who from the back with a cart. We were completely ignored. BAD!!! Also Aviator customer. Should get a Gift Card. Reply please. Craig and Mary Gober
Flight 1064 Dec 26, 2018. Flight was to due to depart from San Diego at 10:51 am. Flight left at approximately 12:00 noon for Dallas. Nearly an
hour late. Pilot stated, "no problem he would make up the time." We entered Dallas airspace at approximately 4:00pm ,pretty much on schedule. But, Dallas was busy and the pilot indicated he would "hover". His hovering burnt too much fuel and he announced that he would fly to Shreveport, La. to refuel. After a delay, Shreveport gave permission to land. Time now, about 5:00 p.m. Problems, now escalate. Not able to refuel because no ladder tall enough to reach fuel port. Sat for hours. No food was handed out, none was offered for purchase during flight, just some old pretzels. Now about, 8:30 pm. Being a diabetic, I ask for some OJ. Reluctantly, I was given about an ounce. Now, an announcement was made, we would be staying in Shreveport overnight. They did not have a stairway tall enough to reach doorway to unload the passengers (approx 191). It has now been about 4.5 hrs on the tarmac, total of 8.5 on plane. No drinks, no food, paper towels and toilet paper depleted. Another 45 minutes goes by before a stairway appears. Passengers are told that they would have to step down a foot to reach the gangplank. Before disembarking a bus would have to be found to transport passengers 30 at a time. When finished we were 6 hrs on tarmac, 10 hrs on plane. It was now sheets of rain an severe lightning as we disembarked. No one met us to tell us where to stay. Word passed, we were on our own. No reimbursement. Be back at 8:30 am tomorrow. The next morning at 11:00a.m. we were told they were looking for the crew. They showed up at noon laughing and carrying pizzas' for themselves. Wish I had taken a picture. What an optic! If someone held fell down that gangplank with the sheets of rain and lightning it would have been quite a lawsuit. As of 12/31/18, my wife is still sick in bed. She has missed 3 days of work as a Registered Nurse, been to doctors, on antibiotics. We in addition, have bills for lodging, food and transportation. Their decisions were not well formed. If they say the weather
was bad, it only became bad after spending 4 hours on the tarmac. Their were other airports that would have been in their purview, or better suited
for the aircraft /airport.
Bob & Chris Draft
4523 W. Lawnview Dr.
Pgh. Pa. 15227
Work 840 24 hrs @35 hr.
Itemized costs as listed above.
I took my daughter, Veronica Tovar (disabled) and her daughter April Ambriz, to the airport yesterday at about 11:00 am. We checked in at Customer Service because she was going to need a wc and assistance. The attendant was very helpful and called for wheelchair assistance for my daughter. We waited about 45 min. Which, I didn't mind being that the airport was pretty busy. We finally got the wheelchair and our escort. He was a very nice gentleman by the name of Mr. Dhairya Mistry. He proceeded to escort her to the security check. Then, that's when the problem began, we approached the conveyor belt and he told us to remove our items and place them on the bins. Then all of a sudden out of nowhere this one TSA by the name of "Ray" came over and told us not to be grabbing the bins. I told her we were instructed by the escort to do so. She, then told me well he shouldn't be grabbing bins when there are a lot more up ahead. I didn't know what she meant by that. Then another TSA told her that the line was open and he could proceed. She, then replied I don't care he shouldn't have grabbed the bins, I'm not done yet. So, then Mr. Mistry apologized to us for her tone of voice with us and misrepresentation of good customer service. So, we went on and I decided to stay with them at the terminal until she boarded. I wanted to make sure they didn't encounter any more problems. After they boarded I left to the parking lot and on my way out the parking lot, I realized the ticket must have fallen out of my pocket when I placed my jacket on the conveyor belt because we weren't allowed to get a bin and place it in. So, I approached the ticket gate at about 1:30 and, I apologized for losing my ticket. The attendant said to me "you lost your ticket?" and, I explained to her what might have happened to my ticket, I told her the time that I arrived there was no need for me to lie. She told me that I'd have to pay from 9 am up until the time, I left and so, I said ok how much. She then said id have to pay 40.00 and, I was so upset because I didn't mind paying up until I left the airport which was reasonable considering I lost my ticket. Then again parking was 2$ for every hr. I was parking in the hourly garage. I wouldn't have stayed so long if it hadn't been for the rude customer service of the TSA. My daughter has a special impairment which makes it hard for her to communicate well. This was her second time flying AA and, she told me she wasn't very happy with how we were treated.
AA155409-Due to inclement weather my flight was cancelled 12-26 and rebook 12-27 for arrival at JFK instead of LGA. I inquired about my luggage and was told it would arrive with me, it did but not at the same airport, therefore my 1 piece of luggage did not arrive with me at JFK. I filled out the delivery on line. When I did not hear from anyone I called on hold for 2.5 hours. After completing the necessary info I mentioned my meds were in the suite case. Email stated luggage would be delivered by 4 PM. Luggged delivered at 7:30. 20 mile from LGA to 10469.
IT SEEMS LIKE NO ONE CARES. AMERICAN AIRLINES IS JUST TOO BIG A CORPORATION FOR MEDIOCRE SERVICES.
Upset and disappointed . Sandra Y Peters
My wife and I were scheduled for a Direct flight to Buffalo, NY on Wednesday December 26, 2018.
Our record locator number was HOCVYG.
Our flight number was AA 502 scheduled to leave DFW at 8:30 PM.
This Flight had two schedule time changes, and then, was cancelled due to extreme Thunder/Lightening and very heavy rain.
Upon cancellation we were auto rebooked on a non direct flight for the next day which due to personal reasons was unacceptable.
After cancelling our flight, we were told we could retrieve our one checked bag at the the baggage claim carousel,
when we got there we were told to go back up to the ticket counter and enter a delayed baggage claim. At this point the agent told us
we could pick the bag up the next day or wait up to two hours at claim area D30 and our bag would be brought to us via the carousel.
We chose to wait the two hours because we live about 40 miles from the airport. After waiting for two hours i went to the baggage service
representative and gave him our information. He then issued a "DELAYED BAGGAGE RECEIPT" and told us no luggage would be retrieved that evening. When I asked him how long before we would receive bag, his answer was it will get there, when it gets there! By this time it was between 11:00 and 11:30 pm. We then had to hire a "LYFT" driver at the expense of $82.50 to get us home.
On Thursday we contacted the luggage claim people, the bag was not located and they had no idea of it's delivery time. It is now Saturday December 29, 2018 and after calling today to check the status we were told it was still at DFW in claim area C31. We still do not have our luggage and, realize there were many flight cancellations on the 26th, but our bag never left the baggage area for gate D37 and no one can still give us a time as to when our luggage will be found and delivered to our home.
We feel this was very poor customer service communications. We are reaching out to you to try to retrieve this luggage as soon as posssible.
Our "Delayed Baggage Receipt" file number is DFWAA03667576.
We can be contacted by either phone or e-mail. Cell Phone # 972-742-9915; Home: 972-530-0729; E-mail: firstname.lastname@example.org
We thank you for any assistance you can give us in locating and getting our luggage back to us.
Sincerely, Fred and Linda Fagyas
First of all we have always had great experience with AA, always use them and have had the best prices. We took a trip to North Carolina to stay with the grand kids for Christmas vacation. We left Chicago on December 21 Flight 1668 PNR Code XEKFEZ. When we arrived at Charlotte airport one of our pieces of luggage didn't arrive. Went to customer service to file a missing luggage and she said it was delayed and will be on the next flight. So we waited and it wasn't. To make a long story short it arrived at our hotel about 4am.
Now returning from Charlotte to Chicago on December 27 flight 1821 XEKFEZ, my wife is 73 and needs a wheelchair and we had to wait for over an hour for a wheelchair to arrive. Good thing we got there early. So, we got on the plane and sat there for over an hour to be told they didn't have a front end crew to fly the plane and we had to deplane and wait in the terminal. Our flight was at 1:05 and after several delays the lady at the counter said the pilot should be there at 5:30. At 5:30 we were notified the flight was cancelled and we had to book another flight at customer service counter. The line at the customer service counter was a block long, literally. So we waited in line for about 30 minutes and I received an Email that they had booked us on a flight leaving at 5:45 at gate B16 and we were at B08, just to remind you my wife needs a wheel chair, but we had to walk because there were no wheel chairs around. The new flight number out of B16 was 2488 that was suppose to leave at 5:45, well it finally left at 7:45. I mentioned to the flight attendant that we had changed planes and that my wife would need a wheel chair at Ohara. We got there and no wheel chair. We had to wait about 30 minutes while the counter person had to request a wheelchair. So we finally got to Chicago at 9:00. What a long day.
While traveling with my daughter Tamieya Coffey on 12-20-2018 from Moline, Illinois to Dallas where she caught a connected flight to Tucson, Arizona while I caught my connected flight to Sacramento, Ca we both received each others baggage instead of our own. While American Air Lines did get her bag to her the next day they never were able to get my bag to me. By the second day I had to drive 100 miles each way to receive my baggage. I had to pay $30.00 per bag for this service for a total of $60 plus gas, parking and time off from work!
I had a round trip ticket from Bermuda to Miami then I received information which made me have to go to my senior parents in Orlando which I had to purchase another ticket for as well as pay to change my return date from Miami. When returning from Orlando, I had offered to bring back bags for my parents which would make their return less stressful. I had to pay $420.00 for 4 bags and then had to collect them in Miami and recheck them for another $420.00. I found this to be absolute robbery. $840.00 just for luggage to be transported back to Bermuda??? I could have bought 3 tickets for that price and to think that it was because I had to go to my senior parents before travelling back and assisted them with thier bags ALL on the same airlines. I always travel on AA and am a rewards member but this has left a very sore taste in my mouth. Where exactly is the customer service??? I could halfway agree with paying the $420.00 once BUT TWICE?? That’s just ridiculous. My travel dates were Nov 29-Dec 12th (original return was Dec 6th)2018, Bermuda to Miami round trip then Dec 6th -12th round trip from Miami to Orlando.
Can someone explain this exorbitant charge? Record locators EQHNLI AND JHUQEQ
My flight back to KCI was a total disaster ON Dec 6 my flight at GRK Killeen Airport at 6:32pm was cancelled due to maintenance so that meant I would not connect to my 8:50 flight to MCI kansas city ks...this put a hardship on me...I had to catch an 8:00 clock flight to Dallas Tx then spend the night in the Airport in order to catch a 7:20am flight to MCI....This hardship I suffered was an extra day cost on my economy parking and a missed doctor appoint at 8:30am at the VA hospital and no rest all night....I would like to be compensated with a voucher for a round trip in order for me to ever use this airline again and this was my first experience with this airline
I went from KCI to Killeen TX... on Dec. 5 flight 1098 to DFW the flight was good but the gate said B22 when it was actually B46 I was the last one to get to plane, nearly missed it but ok upon getting off bags was lost but found....it was the return that was a disaster...flight from killeen to flight 3545 at 6:32 never left the ground due to maintenance problems....well that through my whole schedule off for friday the 7th....first I had to sleep in airport in order to catch a flight out that morning to get to my final destination and had to pay for a extra day in economy parking....I would like some type of compensation for my inconvenience, stress no rest from your maintenance problems with your aircraft please..thank you!!!
I’m at Gate B7 in the Charlotte Douglas airport and a woman by the name of Shayone is working. She has not only been very rude to me but other costumers behind me in line. Working in the service industry myself I understand that people have bad days but traveling is stressful enough, so when asking for help seems to be a burden for those who’s job it is to help it’s unsettling. Thank you for reading, hopefully the issue is resolved for the next guest she encounters.
We were on our 15 year anniversary and splurged for first class seats. On our return home flight connection we got to the gate still before other passengers to be told our seats had been given to someone else. How does that even happen. They said that they rescheduled us on another flight over 12 hours later but there was still room on the flight in coach so we still got on the flight. The workers at the desk said that we needed to contact American Airlines when we got home because they said we would get a refund.
After many attempts from my wife we still don't have this resolved one month later. Pretty crazy that they give people free flights, hotels and money to opt out of an overbooked flights, but when they give your seats away they don't want to refund you
I have been flying from Charlotte to Shreveport La. for the last 7 month and when I take the 8pm flight. I have been delayed numerous times. The last trip on 11-15-18 was delayed over 3 hours, this put me home at 1am. Also on return flight at 6:51am they ran out of coffee. I was sitting in 1A. Due to I am 6'5" tall I continually have to have my seat changed so my knees are not in the back of the person in the seat in front of me. I do fly this flight every 2 to 3 weeks.
Record Locator: IBZZWH
Gate At LAX :
Treated EXTREMELY RUDE & DISRESPECTFUL by first employee to arrive working flight gate.
Humiliated and embarrassed.
Please call me to discuss this issue.
Upon arriving Paris on flight a44 on October14 our plane could not arrive at a gate ,instead the plane landed in the middle of CDG airport,and because i needed a wheelchair i and several other passengers with disabilities i had to wait over 1 hour before anyone came to pick me up. Therefore i missed a car service that could not wait that long and my wife and i had to pay for another service.after missing the original driver. Your pilot on this flight suggested that i contact you for this awful service!The pilot himself was also frustrated by the lack of anyone caring about us instead we had to wait on the windy field. I feel that American Airlines owes us the additional cost 95.00 . In addition ,no one in your firm cared about us. I am an an advantage Gold member U6n2040. I hope that in the future if we fly International and use your firm things will be better. Frank Pilmar
On my connecting flight from Cancun to Buffalo, we had to connect at the Charlotte, NC airport.
I would like you to be aware of a horrific incident that happened at Gate 15 C, waiting for our flight No.AA 703 to Buffalo, NY.
My friend and I went to Cancun to celebrate my 70th birthday.
All airport personnel were terrific. We were both in wheelchairs that had to be pushed because of the bar behind us. Since it was after 6:30 p.m. and our flight to Buffalo didn't leave till 9:35 p.m., we decided to have the airport personnel push us to Gate 15C. It was crowded with people leaving going to I think Springfield, etc.
Upon arrival at gate 15C, the wheelchair agents asked the Gate Agent where to put us. He instructed them to put us at the farthest end of the first row. After the congestion settled, my travel companion went up to ask that if the plane to Buffalo was not full could they change our seats closer to the front because we were originally back in row 25.
As the time was getting near boarding time, I tried to get the Gate Agent or his assistant's attention to no avail. I therefore got out of my wheelchair, took my cane and hobbled up to the Gate Agent's desk. I asked him if wheelchair travelers would go on first, as on all the other flights we took. He assured me that would happen.
Nancy Van Wie, my traveling companion, and I were watching all the rows board and we still sat there. Finally, I was able to get the assistant's attention. She came over and claimed that they didn't see us. I asked if we were invisible. She finally called to airport workers to wheel us to the gate desk. Upon arriving there, I calmly said to the Gate Agent, "did you forget about us?" He became very nasty and said, "don't you give me no attitude". I again calmly said "well it seems that you treat the handicapped and disabled differently than the young pretty girls". I then asked him for his name. He became enraged, turned is ID tag around and said "I'm not giving you my name". He became more enraged, yelled that he was only human, tore up my boarding pass and stormed off mummbling something under this breath.
The two wheelchair aids were horrified and apologized for his nasty, rude behavior and said no one should be spoken to like that. Nancy and myself felt so humiliated and embarrassed as there were many new people waiting for the next plane at that gate. I do not know his name, but I believe he may have been Pureto Rican with a bald shaved head for identification purposes..
The rest of our flight was great.
All I can say is that this incident is a bad way to remember my 70th birthday.
Hoping to hear from you soon and to avoid someone else having to suffer and endure the same humiliation as we did..
I purchase a one way ticket for me and my husband from vieux-fort st.lucia to las vegas nv for December 31 st leaving st.lucia at 7:57 am arriving las vegas at 12:26am then I call and spoke with a live person asking to change my time of departing from 7:57 am to 4:41pm instead the lady who help me made a big mistake by changing my flt to December 13 did not notice that until later the next day due to the error I develop panic attack right there and then ,cause me to get to work due to me being on the phone trying to resolve aa staff errors .Getting to work I could not focus because my mind was on what also happen so that spoil my day with a headache,so because of what aa put me through even if it was corrected i woul like part of a refund back
On Tuesday October 23, 2018 my wife and I were flying to Budapest, under record locator GXOIWJ. We boarded Fl. 96 in Philadelphia at 6:20 pm. The plane experienced mechanical problems and we ultimately had to deplaned. This whole process was handled poorly. We were promised sandwiches but only received snacks. We were kept at the gate waiting from the 6:20 pm time until around 1:00 am before the flight was concealed. We were provided hotel rooms for the night and the flight was rescheduled for the next day. We were later emailed a 4:20 or 4:30 pm time for the flight.
Next morning we attempted to get boarding passes but no one knew of the rescheduled flight. We were booked on the next 6:20 pm flight. And not in the ungraded economy sits we had. I knew this was not right and after searching found an experienced American person at the help desk who with much difficulty found our rescheduled flight and gate. I also had paid several times for our upgraded sits. I believe these have been removed from my credit card. This whole process seemed unnecessary, time consuming, anxiety producing especially for my wife who has some mobility problems. We had to walk around the airport looking for the help desk. It also causes us to miss the first day of our river cruise. I am disappointed in how difficult American made this process. If I were not as determined as I was we would have been on the wrong flight in less comfortable sits. I am reluctant to flight American again. Ronald Eckerle email@example.com
I arrived at San Diego airport at 5:15 AM on Tuesday 11/6 for a 6:20 AM flight to Phila nonstop. I went to the First class check-in and was 4th in
line, when I was called to the counter it was 5:35. The agnt walked away from the counter to speak with someone from behind the counterm for severl minutes, when she returned she checked me in, but told me that I had missed the cut-off for checking my bag, and I would not be on the flight.She said she could get me on a flight through Chicago, but is was coach and in the rear of the plane. I declined and requested a first class flight, since I had paid full fare,they found me a flight hat keft in 2 hours through Chicago with a 2 1/2 hour layover. As a result I arrived in Phila about 6 hours after the original arrival time and was unable to vote and had to pay a fee to pick my dog up from the kennel after the 6:00 PM closing time.I feel that this was an unnecessary inconvenience and coud have been prevented with either more efficient or additional counter staff, or if the counter person had not walked away. It was a very long dissapointing flight, and a less than pleasant experience. I appreciate your indulgence and hope that these type of problems can be prevented especially for full fare ticket holders.
I arrived at San Diego airport at 5:15 AM for a 6:20 flight to Phila. I went to the First class/priority check-in and was 3rd in line . The agents were very slow and at approx. 5:35 I was called to the counter. The agent excused herself to talk to another person, who I later understood was supervisor. When she returned and began my check-in, she informed that I had missed the time deadline to get my luggage on the flight, and my seat had been given away. I was able to secure a seat on a plane to Chicago that left after 8AM. and had a 2 hour and 20 minute layover in Chicago. They first offered me a coach seat in the back of the plane that I refused. As a result of the delays in stead of arriving around 2:30 PM I arrived after 8PM, I arrived too later to vote and had to Pay a $30.00 late fee to pick up my dog from the kennel. I finally arrived home at about 9:30 bot the expected 2:30. My feeling is that the customer service at the check in was excessively slow and resulted in my missed flight, if the agent had not spent time talking to the supervisor I would have mad the cut-off time. Overall it was frustrating unwarranted experience, I would expect better service for a full fare customer.
On October 24th, my wife, my son, his girl friend and I scheduled a flight from Honolulu Hawaii to Los Vegas aboard American Airlines. We booked first class seating in both directions. The experience for all concerned was absolutely horrible. WE booked connecting flights - Hon to L.A. - L.A. to Los Vegas. When we landed in L.A. the nightmare started. My wife receives a message on her phone the connecting flight gate has changes. We quickly make it over to the new gate which is a fairly long ways. As soon as we arrive at the new gate, we're told the gate has changed once more - this time it's right next to the gate we just came in on. We once again quickly walk back to the second new gate. As we arrive at the second new gate number, we're now told the flight is delayed for 2 hours. This delay caused my family and I to miss a planned dinner with friends in Loa Vegas. NOW let's discuss the flight back home. On October 29, we arrive early to the airport, check in and walk over to our gate. Before reaching the gate, my wife received a message on her phone informing her the flight will be delayed for 2.5 hours. This delay will cause us to miss our connecting flight from L.A. to Honolulu. We stand in a "LONG" line to talk to flight representative at the gate. We were told he would try and get us on the flight scheduled to leave in the next hour and half. Have a seat and they'll call us back up before the flight boards. An hour and 10 minutes later - we get back in line and just as we reach the front of the line - we're informed this flight has also been delayed for 3 hours. Therefore, we're instructed to go and wait for and board our originally delayed flight which has changed gates for the third time. We get to the new gate and once again wait in line to talk to the gate representative. We're told American will put us up in a hotel and cover our meals for the night. We get into L.A. and our bags can't be found. After going around and around with the baggage assistance representative, our bags are finally found. By now it's getting late and we just want to eat and get some sleep. However, before leaving for the hotel, we must meet with another American representative to obtain hotel and meal tickets. We make it over to the hotel, check in and head for the dinning area. We were gIvewn12.00 EACH for dinner. The bill was over $90;00 with tip! There was not a meal for $12.00 in the menu. The flight the next day was also delayed for 20 minutes. We had to take a flight that took us into Kona and another 3 hours layover. All in all - it took us two days to get from Vegas to Honolulu. We all lost a days vacation. I'm pissed! Now what is American going to do to make this right?
My husband and I had never flown American Airlines. We were looking forward to our recent trip anticipating a wonderful experience. Unfortunately, our flight out of Chicago was delayed long enough for us to miss our American connection by minutes in Miami. There was no effort by your personnel to communicate the circumstances at which to possibly accommodate with connecting flights.
Departure from Key West on our return trip was very efficient giving us a renewed attitude about your abilities, until our connecting flight in Charlotte. First we were assigned to a faraway gate that should have been closed to the public! Cardboard covered floors, open ceiling panels; removed seating leaving much standing room with stale air greeted us. We were thankful for the change of gates to our flight even though it was another long trek. However, we were delayed 2 additional times! Our flight was to land In Chicago at 11:56 landed at 5:17. Apologies did not suffice for this inconvenience.Our time is valuable to us. We are asking for you to refund our airfare from Clt to Ord, our baggage fees and our upgrade seat fee. Vouchers are out of the question. Credit back to my credit card.
Kathleen and Kevin Mescall
Travel date 11/05/2018
CLT to ORD <OJFTLA>
Ticket #0017211102236 Kathleen M Mescall
Ticket #0017211102237 Kevin P Mescall
I flew first class on flight AA372 , sitting in seat 4B on Saturday November 3, 2018. I pay extra to fly first class because I have sever spinal issues.
The seat was broken and would not recline. The stewardess was very understanding and customers around me gave up their blankets to try and make me a bit more comfortable. Needless to say my first class flight was absolutely miserable. I am still very uncomfortable which would not be as severe as it is if Id been able to recline my seat for at least part of the 3hr and 20min flight.
My AAdvantage member # is 27EP84A.
I asked specifically at check in, to make sure I had a seat that reclined because of my spine issues.. I was told yes because it was a row 4 seat.
Thanks for your attention to this matter and Im hoping something can be done to compensate me for my flight.
Just submitted complaint today. Talked with American Airlines and problem is being addressed.
Please remove the previous complaint I just sent!
We had flights leaving Tulsa, okla on Tuesday October 9th going to Charlotte and on to Cancun. We have flown American always and was shocked we I received and text saying our flight had to be changed the crew did not have enough time off for us to make our flight on to Cancun. I called and got a very nice man by the name of mike he got us on to Dallas which is where we usually go any way all is good. We leave Tulsa as planned get to Dallas head right to our gate they are boarding and 8:40 and to make a long story shorter I had paid for preferred seating to the tune of $176.00 well we did not get to board early there are no benefit to paying that we got NOTHING out of it. Not even a free drink, anyway we sat on that plane until !12:00 when they let us leave to get some thing to eat then they had us get back on and we still sat there because of weather then plane issues i have 11 text rescheduling that flight AA1190 the flight attendants were rude and did not care one way if we were happy. They did not explain one thing so when i finally ask about getting a drink she told me they were out ??? What ? WE still did not leave until after 1:30 so we got in Cancun after 5:00 we were scheduled to arrive at 11:50 ? It was a totally awful trip and i would my $176.00 refunded that is a joke we got nothing out of it i never paid the extra before and was so excited about doing thinking there were benefits to it well there weren't, plus your attendants were awful and i still cannot believe how rude they were cold and uncaring. Very disappointed i have never complained before this was just tooooo much.
I hope someone will at least acknowledge me.
Dear Customer Service,
I have travelled with American Airlines for over 25 years and have enjoyed great experience until today. Not only was it a horrible airline experience it was by far the worst customer service experience I've ever had.
June 6, 2018 Purchased Round Trip ticket from Phoenix to St. George, Utah Departing 10/24 and Return 10/27
paid $213 Confirm Code CSXAQT
October 20, 2018 Called to change my return flight. I requested information to return via Salt Lake City, Utah to Phoenix and was charged approx. $200 for the change. I told the agent I was still flying PX to St. George but decided I would drive from St. George to Salt Lake to see a friend as I'd heard it was a beautiful drive.
He changed my return flight and I got the confirmation. Confirm Code: CSXAQT (same as original)
October 23, 2018 Received email from American to check in
Discovered they completely erased my originating Phx to St. George flight
Talked with several agents and was transferred to a SUPERVISOR - PORCHE - Employee #RPG
She repeatedly acknowledged that it was an EMPLOYEE ERROR and he should not have erased my original flight nor should he have made representations about the incorrect fare. She said it was completely an employee error. I said I understood, things happen and could she just get it resolved so that I could have my important flight back which had already been fully paid for.
I would not have changed the flight to return via Salt Lake if he had said it would be a $374 fee
PORCHE repeatedly apologized that it WAS THE AIRLINE EMPLOYEE'S ERROR. But she still charged me $200 to rebook the flight I already had paid for.
Porche rebooked my flight from Phoenix to St. George Utah Departing on October 24 Code: DPCPZE
I would appreciate if AMerican would stand behind their error and not punish their loyal customers. Would you please issue me a voucher for the $200 I paid today. You'll keep me as a satisfied American Airlines travelor.
CEO - Avery Lane
On my flight from Chicago O'Hare to Venice flight AA 42 I had to sit next to a very large man. I would guess he was 350 to 400 pounds. I was in seat 18H on the aisle and he was in the middle. Luckly for him I am a small person, but I only had access to 3/4s of my seat. Now I paid for a full seat and didn't get one. I have always liked American Airlines and my number is AL 2P19AL4. I feel that I should be compensated for the discomfort that I experiences. I did not complain at the time as he was a nice man and I didn't want to hurt his feelings.
Sally Anne Kaiser
2 Chapin Circle
Myrtle Beach, SC
On Wed Oct 17 2018 , I flew from San Francisco to San Diego on fli9ght # 1964 , after small drinks were served , I requested a cup of water to one of the attendants , and she replied Water ..? I said yes ...the wat6er never arrived , the problem is that I am Diabetic and I needed to get some water ASAP , I was feeling dizzy , I went to the back of the Plane and the attendant was seated chatting on her cellphone relaxing ....I had to drink some water at the Restroom ...I felt that she just did not care about the passengers ...I felt bad about her p
lack of care and performance ...what is her duty ..serve 1 drink and seat the rest of the flight ...? in the other hand on my return on Sunday at 2.35 from SD to SFO was an excellent experience ...well I just want to say that the Attendants need to be reminded about customer service , even a cup a water may represent a lot for some people . Thank you
my cell # 925-470-8291 , jrocha firstname.lastname@example.org
when the clients arrived in PHL they were told the flight from PHL/BWI was cancelled. they put them on a flight that was leaving later and into
RAGON airport in Washington. they finally arrived into WASHINGTON very late MR. TSAPOS has alzheimeris and MRS TSAPOS had a
verey difficult time. i feel they should be compensated for all the trouble they. lucky that their son pickup them at the airport because they
donit leave in Washington.
tickeg no 0017094710238 PANTELIS TSAPOS
0017094710237 OURANIA TSAPOS
It took me 3 days to get home from Tucson Az through Dallas frt worth to fort Lauderdale due to cancel flight AA2199 having to rebook for following day due to full flights and having to stay at airport overnight .Oct 13, 2018 flight 107. Flight 1576 next day 10/14/18 had no flight attendants and I was on hold from 5am until 2:30 pm. I sat hr by hr waiting for updates only to stand in another line as I missed one connection after another in Dallas forcing me to reschedule my connections and stand in line with over 100 other guest. my connection in Dallas scheduled for 6pm boarding was again delayed at gate due to broken first class serving tray almost 2 hr delay. upon boarding plane and sitting in row 30B our plane was forced to yet another hr delay while taxiing around because of plane pileup at gate. I landed in fort lauderdale the following morning and did not get home until 2am. This was a horrific draining and exhausting end to my week stay in Tucson Az. I am still recovering from the ordeal of traveling alone and having to deal with all of these circumstances that just got worse as the days went by. I was very disappointed in the service as well..I was not offered any snacks by the grumpy stewardess but the man sitting beside me was...This only raised my level of frustration as I waited and held back tears wondering if I would ever make it home …also none of the monitors were working either which forced the flight attendants to have to give a very poor explanation on safety rules as the plane was making its takeoff. no movie or tv to watch either...my 4.5 hr flight took 3 days before finally coming to an end..I thought I would try American Airlines for a change but after this I don't think I want to travel anywhere ever again...especially if it involves fort worth Dallas, Texas. Thank god this nightmare is over. I lost 2 days of my life sitting in airport while waiting on flight atttendants to arrive and broken equipment to be fixed. I would like a refund for my time wasted ,,,as they were offering to buy seats for over $700 on other Dallas flights leaving gates as I waited to board and was told that I needed to sit and wait with everyone else. Awful ordeal that I would not wish on anyone.
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