American Airlines Complaints Continued... (Page 1)204+ reviews added so far. Upset? Call American Airlines corporate: 817-863-1234
Months ago, I originally paid more for a “later” flight because it was important for various reasons to fly out after 9:00 a.m. I could have saved over a $100 on the ticket at the time if I booked an earlier flight, But again, I was willing to pay additional monies to have a later flight. Now, they canceled that flight and I am now on an earlier flight anyway. So not only am I paying "more" for 9:16 a.m. flight but now I’m on the flight I could have originally paid less for. Again, this earlier flight that I am on now was considerably less than what I paid for to get a later flight.
It just seems unfair to me to change my flights and still charge me for the later flight that was cancelled and put me on a cheaper flight without any type of reimbursement for services not rendered. Now, is it not only costing me more money to fly at an earlier time, I now must pay for transportation to the airport. I had previously arranged for travel; but the driver is not available that early in the morning. How can you charge me extra for a 9:16 flight and then put me on an earlier flight.
On November 21, 2015, my son and I were traveling to England with a layover at Chicago O'Hare. Our flight was scheduled for 7 p.m. on November 21, 2015. We were told REPEATEDLY that our flight was delayed due to mechanical reason - something to do with the gate bridge being broke. We were moved to two different gates and each time were told the same thing - it was a problem with the bridge. Finally at about 10:30 p.m. we were told our flight was cancelled due to MECHANICAL reasons and we were re-booked for the next night at 7 p.m. I filed on my travel insurance and was told I needed something from American Airlines indicating it was a delay due to mechanical reasons. I did that and American responded saying it was "weather" related.
This is so wrong - flights were coming in and out of the airport and we were told it had nothing to do with the weather that it was mechanical. Of course my insurance doesn't want to pay because of American's "reason". I am very upset. If the delay was weather related - that is what we should have been told. But the people at the check in desk insisted it had nothing to do with weather and it was mechanical and also we KNOW that flights were departing - we watched other flights leave!
I purchased first class tickets traveling from Wichita KS to Port of Spain Trinidad. on my return trip 10/28/15 flight #5827 arrived late in Forth worth TX late causing us to missing our connecting flight to Wichita KS. The Miami FL flight was late because the pilot had to turn the plane around because someone on the flight didn't want to fly with that pilot. I was put up in a hotel and given a food voucher.
The next day I was able to continue my trip however, instead of being placed in first class, which I did purchase tickets for I was placed in coach. the reason I purchased first class tickets is because of my health situation.my flight information for 10/29/15 is #5831 @8:50 from Dallas TX to Wichita KS. I want to be compensated for my inconvenience as well as my extra cost of my first class tickets.
My wife and I coming home from Cabo san lucas on American Airlines leaving on November 21, 2015. We arrived at the airport early at 2:30 PM. We printed up our boarding passes and checked or baggage. Our flight was 770 leaving at 5:45 PM. The lady from American said that our flight was delayed so she had to put us on a earlier flight to arrive on time for our connecting flight in Phoenix Flight 603 to Seattle.
We arrived in Phoenix and we got there One hour before boarding flight 603. We already received our boarding passes in Cabo so we just waited until they announced us to board according to our seat number 16A and 16B. They called for us to boarded and they told my wife and I that we were not on this flight even tho we had our boarding passes we printed out that day. They asked us to go to talk to customer service. We talked to a very rude lady named Carol B.
She told us that we are not on this flight and our flight is not until 8:30AM the next morning. I asked her how this happened since we already got our boarding passes for flight 603 today. She said I don't know but your not on this flight. She said what do you expect me to do? call Cabo and asked what they did since they put you on a earlier flight so you can be on time for your connecting flight here in Phoenix? I said yes please. She said I can't I don't speak Spanish.I said the lady in Cabo speakes English and Spanish and she said I'm not calling her. She than said maybe you don't understand Spanish when she was talking. I said my speaks Spanish and English and so do I. My wife was born in Colombia.
Carl B said what do you expect me to do check for another flight? I said yes please and she said haven't you guys already did since your not on this flight and I no. She said there is no more flight's for tonight so you will have to rent a hotel and spend the night She said there are no more flights and if I don't believe her? I can check her computer. She was rude and very condescending to me and my wife. I asked to speak with a manager. The manage came and I explained the whole story and Carol B told her manager that I was not telling the truth about the whole matter.
The manager removed Carol B at this time because she got caught lying to me and him. The manage found us a flight the next morning at 6:00AM to Seattle and paid for hotel and apologized to us about her actions and being kicked off our flight. I told him I was going to write a letter to American Airlines corporate office and he gave me all the information to do so. I asked what happened to our baggage? He said it was already on the plane and headed to Seattle.
The other two women was at the customer serviced desk also apologized for what happened and Carol B actions towards my wife and I. They said they would also help us out about being compensated for the way Carol B treated us and also being taken off the flight The manager and the other two women asked what I did for a living in Seattle. I told them I own a Auto group in Seattle. Two Nissan Dealerships, Subaru and Hyundai. It's a small world to find out that one of the women son's work's in my service department at one of my Nissan Stores. So we went downstairs to catch the shuttle to the Hotel at the Airport here in Phoenix. My wife and I saw another American Airlines office. My wife said that looks like our suit case?
I said no they told us it was already on the plane and headed to Seattle. My wife walks in the office and it was our suit case. The bottom line is I fly all over the world every year and this has been the most horrible experience I have ever had with a airlines in my life from a customer service stand point. Being in the Auto business for Twenty Three years? I know all about customer service. Your airlines really disrespected myself and my wife. We should be compensated for a lose of flight and the stress your airlines put us through.
Flight 5889 from XNA to Dallas on 11/18. We landed in Dallas and sat waiting for a gate for 1 hour. This was longer than the flight itself. Dallas is your hub. How can it take 1 hour to find an available gate. All I can say is another disappointment from American. Unfortunately I feel like a hostage since you are the only carrier that flies to my locations non stop. What a horrible experience once again. My advantage number is 94VFD38 so you can see I'm flying weekly on your horrible airline. A very unhappy customer!
My Flight to California was very good but on the way home my plane was late out of Ontario California because of mechanical problems. Because of the late plane i missed my connecting flight to fort wayne, Indiana. I was told i could either get a hotel in Dallas at DFW or wait until the next morning after noon to get a flight to fort Wayne. I choose to fly into Chicago and get a flight. Waited 3 more hours to board flight the initial lady whom i spoke to who was a supervisor at the gate whether my flight took off from shortly after i arrived was fairly nice. But the lady who followed was very unconcerned no one ever apologized for me missing my flight because of American Airlines company's maintenance problems. I was told i could get a hotel in Chicago i landed in Chicago after Midnight and no one was around to help me. I called the American Airlines 800 support number and they kept me on line forever with no results I finally had my husband drive 4 hours from home to pick me up. I lost a day of pay at work and had a very frustrated experience and no one cares.
On September 26th I booked flights via record Locator KEHDEB and purchased ticked on the 27th September. My itinerary indicated that I was in First class from Trinidad to Miami and business class for my next flights. I left my home without eating at 4 a.m. in the morning, On checking in I was told that I was not in first class and this resulted in me traveling all all the way to Jackson (JAN) without having time to purchase a meal and nothing was given to on flight. I am diabetic and suffered great discomfort because of the mistake made y American Airlines. I am now seeking some form of compensation for my suffering. American Airlines is the only airline I ave used for the past twenty or so years.
I was booked on a flight from BWI to Phoenix Arizona this past Wednesday with a connecting flight to follow to Palm Springs, CA. Unfortunately, the original flight had a 2 hour delay, which meant I was stuck in Arizona for the night (no connecting flights to AZ). I understand these situations will sometime occur and no one has control over them. What disappoints me the most is, I was put up in a hotel Ramada, that was filthy. Not only that, I stood in line for 45 minutes to get my voucher, and was told "you should be able to contact the hotel and send the shuttle bus over, IF they are still picking up since it is after 12 AM, not to mention I had waited 2 additional hours to get on the plane.
The attendant at the gate checking boarding passes was inconsiderate, especially to the elder people and not knowing how to proceed since the flight was delayed. I sat and watched the interaction she had with these people and was appalled at how she spoke to them (young girl, hanging on the podium acting as if she could have cared less). The stewardess's were rude, no hello how are you, no thanks for flying with us. I have to say, I have had no complaints with other airlines in the past - to be quite frank I would have never thought American Airlines would have been any different.
I spent a lot of money for this trip, and would like to be reimbursed in some way shape or form, whether it be a refund or a flight credit.
Loise from counter was on duty along with another lady. I dropped my mom (68, Spanish Speaking only, flying to SJO CR). I initially talked to the nice lady on the counter but Loise interrupted our conversation to tell my mom that her carry on was too big to take on the plane. Her demeanor was just out professional realm. My exact complaint is that my mom was allowed from SJO to fly with the same carry on and in COS this disrespectful employee did not acknowledge nor honored the fact the AA had made a mistake. My mom had no choice but to leave her luggage behind or pay $150 as the other lady was quick to charge.
These kind of employees do not represent your company in the right light. This employee has no compassion and not willing to help a senior person. I bet if this situation had happened to one of her family members she would have been a bit more human. AA please train your personal a bit better to respect consumers. I would like to have a prompt response from your department.
Nearly impossible to describe the ineptitude and rude treatment in 100 words. Flight from DCA to Phenix was delayed because over weight - and 11 passengers had to be removed from the flight. (Don't overbook flights!!!!) This made us 1 hour late, and I missed my connection to Honolulu. I was given a ticket hen I arrived, routine me through LAX and arriving in Honolulu at midnight. I was aware there was a 3:00 direct flight, and requested to be put on the flight rather than routed through LAX. That was accommodated and I was assured my bag would be transferred to the correct flight. No such luck. I was too the bag was actually in LAX and would be routed to Honolulu. I spoke with the attendant at the airport who assured that he bag would deb delivered when it arrived. I called later to confirm that the bag arrived in Honolulu and would be delivered. The rep informed me that a file for a missing bag had never been filed, despite my prior conversations. When I asked for a customer service number, she hung up on me. Throughout this horrific experience, none has bothered to apologize or to offer to improve the situations. Beyond disappointed in the horrific customer service.
We made a reservation on AA 91/AA 1151 from LHR to LAX via ORG on August 29,2014 for our return from a cruise in the UK on August 25, 2015. Going to LHR was a great trip. When trying to check in at LHR for our return trip we were told that we had no reservations for the 4 of us. The agent there said our tickets were canceled so we had to pay for the tickets again. We had even received an email 24 hours earlier to pre checkin but could not as we were traveling. We had our record locator KGXCON itinerary showing our flight information and our seat assignments. We had used 180,000 frequent flyer miles plus $851.60 for taxes etc plus $140.00 for telephone reservation. This $991.00 was charged to my Master Card ending in ...2861.
At LHR we had to buy new tickets to ORG and LAX using the same frequent flyer miles number but had to pay the fees again. After our return to LA we spoke to an AA agent on the telephone who said the $991.00 would be returned to my new Master Card ending in ...7332. As of now, November 5,2015, we have not received the refund. Maybe I need to wait longer. My M/C card ending in ...2861 had been stolen so the new M/C card ending in ...7332 had to be used. I called the CITI master card company and they said even if AA credited the old card it should be transferred over to my new card. This could be the problem. Please help and tell me when and to which card AA credited my account.
Here is my complaint. The AA confirmation #TGCZMZ so the executives at AA can read my record if you don't believe me. I spoke to agent Carla, I was able to purchase a ticket at the price of what I paid. I had a specific reason to be back in the A.M. due to attending a Stake race 11:30 a.m. Saturday which I missed due to a long delay. My son (by the way won that race I this what I base by paying double for a ticket to keep me from not spoiling my day. In return either refunding my $1,500 or send me a voucher for two tickets for travel anywhere in the u.s. My charge was $1,200 per ticket and I would like a response to my complaint asap. Thank you for your attention.
I flew from Greenville, sc to Charlotte then to Orlando, fl. When I arrived at the airport I spoke with 3 agents to insure that a wheel chair or cart would be there. I fly disabled. The cart was not there when I arrived and it came after 15 minutes. When we arrived at the gate they had just closed the doors. I missed my flight in Orlando. They re-routed me to Daytona Beach. My aunt was in Orlando and she was going to pick up my luggage.
However, after speaking again to 3 agents they informed me that my luggage would be re-routed to Daytona so my aunt could go ahead and drive to Daytona. When I arrived in Daytona, again, there was not a cart. When I arrived in the baggage claim area, my luggage was not there as it still was in Orlando. I received my luggage at 2am and retrieved it the next morning. I had a very bad experience and my first time flying AA. I typically fly Delta.
I received a e-mail back for Jada Sonnett AAREF#1-4658708532. I am very disappointed in her response. Making excuses for the airline personal is ridiculous. I and 3 other family members were treated so rudely by the airlines that I will probably never fly American Airlines again. I asked for compensation for 4 1st class seats and car rental, I got nothing but excuses and an apology.
Returning from Italy we arrived to late to get our connecting flight 117 to lax. We were bumped to flight 118 and were downgraded from our seats. Trying to keep the upgrade but to no avail. We ended up in row 22 seat b and c. When we sat down after 12 hours on our previous flight we sat in some disgusting throw up on both my wife and I seats. When we realized we were wet we informed the flight attendant. She apologized but never cleaned up the mess. since there were no seats available she moved my wife and I. I personally cleaned up, and used blankets under me to sit for 6 hours.Without my wife. Everyone around me was in shock at the mess. I believe you should compensate us for this awful experience. Please respond to our official complaint asap. If the American Airlines company would like to keep us as customers, please do something to make this right.
Watch out for airline money conversion fraud. In Mexico AA charged $400.00 for reservation change, which was also a possible fraud, and I insisted the amount in Pesos was much more than $400.00 USD. (three times) they kept telling the charge was in Pesos. When I got home I checked my credit card and sure enough it was $470.00. American Airlines people, clerks mainly, and the people at the information center (reservations) either don't know anything or they outright give you miss information to get more money.
On Oct. 3rd 2015 I was going to Maui for the 1st time I was suppossed to leave at 6:55 am, however our pilot never showed so we had to wait for a pilot from Virginia to get there. Then we got to Dallas/Fort worth 2 hrs. Late. So I missed my flight from Dallas to Maui with a lot of people which by no means was our fault. From there I had to fly to Phoenix then to LAX to Maui. Which was so awful! This trip had been planned for a yr. to get there as late as I got there I no longer had a ride to my villa. So it cost me over $100 to get to the resort. Really? That trip started off horrible ended terrible & on top of that my mother passed away.
Wow, what a memorable trip American airlines gave me as well as a lot if other people that were on the same flight. Furthermore, I was given a $12 voucher which was a huge insult & it was dated for Oct. 4th so no one would accept the voucher because I was traveling on Oct. 3rd not the 4th. What a disappointment all the way around (I gave the voucher still) shame on you American Airlines!
On July 27th 2015. my brother was murdered in Trinidad and Tobago. I booked an American Airlines flight on July 29th 2015. I arrived for my flight at around 5am. I waited for check in at the desk area of American Airline. As i sat in the waiting area to check in. I observed that the lines were getting pretty long with other traveling passengers so i walked over and stood there waiting to be checked in. The line was moving at a very slow pace. As i approached the desk to check in with the desk agent I was told that my flight was closed. I became very irritated and went into a panic because i was anticipating getting to Trinidad and Tobago for my brother funeral. I was then offered a flight leaving out at 7:50am as i boarded that flight it delayed for a couple hours. After reaching into Miami international airport that morning. I started to walk to every airline to get onto the next available flight so i can get to my brother funeral that day of July 29th 2015.
There was nothing leaving out until that afternoon around 4.45pm. My family tried to hold my brother's body until 4pm with the expectation that i would arrive that afternoon. Upon waiting in disappointment to get onto a flight going to Trinidad. It was now around 4pm as we boarded the afternoon flight. Well to my surprised that flight was delayed for 5 hours. After crying all day it finally created the most stressful moment in my life. We were routed off that plane to another plane so as i exit the plane and walked over to an American Airlines agent at gate 4 i believe. I asked if i can receive a voucher to get something to eat and the agent yelled out in the lobby that i wouldn't received none because i missed my flight. I became so embarrassed by her insensitive comment.
I stared to cry in a lobby filled with people. As i boarded that plane after 10pm that night, my world crumbled. I then realized that i missed my brother funeral that day and my life has never been the same. This was clearly one of the worst experience ever, I would never used your service again and would never encourage any of my friends or family to use American airline again. I would never be able to relived the memories of being there with my family and friends to lay my brother to rest at peace. Thanks American Airlines.
I am suppose to be landing in Aruba in 20 minutes. Instead I am sitting in a tiny seat for over an hour- for the second time trying to get to the same destination. Besides the fact that I will be 3 hours late and all reservations will be voided, I am disappointed that this is how your company functions. It is my intent to cancel my AA credit card as soon as I return home. This experience has caused me to rate your company very lowly. I will take any other airline from this point on, regardless if they are more expensive.
I spent over an hour sitting on the tar mat before the mechanic determined our first plane was not safe to carry us to Aruba. To your company's credit, the captain was upfront and displayed good leadership and customer service skills. However, after the ENTIRE plane rushed to the new gate, we were forced to sit for over an hour on the tarmac- again. The lack of organization, quick assessment and consideration of your passengers time has thoroughly upset me.
I will not be surprised if once again I am dissatisfied with your company's response to this complaint. Your customer service is rated 1.8/5 stars.
Our ship required us to get up and out by 8 am so we spent from 10 am to around 8 pm waiting in LaGuardia. Our plane had mechanical problems and our 1:30 pm flight was delayed.When we arrived in Dallas FW, Texas there was a game and NO hotel rooms! We managed to acquire a cot (most uncomfortable) with a thin, small blanket under which we froze, ceiling lights at top capacity (we were told they would be dimmed---they weren't) and TVs blaring. Under those horrible circumstances, we tried to sleep. We finally reached CA a day late. The airline personnel were not very helpful. There was a VIP lounge, but they refused to open it for us, even under these trying conditions. They made promises that they didn't keep and seemed totally lacking in empathy. They really need training in dealing with such situations. My friend and I feel we should receive a refund of that part of our ticket to make up for the horrendous experience we had with your airline.
My husband Robert Lee and I were on flight 1251 from DFW to Louisville KY on 10/7/15. We boarded the plane and sat on a very warm plane for 2 hours We were on for 30 min or so before anyone said anything as to why we weren't departing the gate. We were not offered the ability to deplane. I know that is more work for you but certainly would have been better for your clients. We were with about 17 or so other people and was suppose to catch a bus upon arriving for a drive to our final destination. Fortunately the bus driver waited but only for additional monies. Really put a damper on the beginning of a special vacation. In addition, we made reservation back in March and requested our seats based on the aircraft you said we would be on (2 seats on one side and whatever on the other) Turned out we were on a different type plane which resulted in my 6 ft 3 - 280 pound husband being crammed into a window seat. If we had known It was a 3 seater on each side he would have booked an aisle. Very bad experience.
I could not print out my boarding pass and go in line at American Airlines to get help. After finally getting to a real person, he abruptly told me to leave this line and go to the U.S. Airways line. I said I did not understand why because my itinerary said American Airlines. He pointed to the left and yelled ... Just go over there! I am NOT an idiot and did not like how he treated me. He was rude and would not explain the confusion. Here is my flight info so you can know who was working that shift. He was of oriental nationality. ORD 6:50 pm to PHX 8:43 pm. American Airlines flight 414. I am also writing a letter to corporate with this complaint.
3/1/15 flight 3297 Chicago to Toledo after hours of delay NO Pilot we were offered lodging and meal vouchers we needed to be in Toledo on the 2nd early. We asked and were assured that if I rented a vehicle they would reimburse. Submitted receipts totaling $ 418 that included tolls and a service plaza snack. Under separate cover the credited my credit card $ 54.00 ?! I want what they promised me simply reimbursed.
I have in hand my receipts from recent flights back home from Anchorage, AK to Dallas Ft Worth and then to Corpus Christi. My husband lost a new cap during flight in either the Anchorage, Dallas/Ft. Worth or Corpus Christi airport. I could not get the report claim to go through. It asked for destination and even though I completed it, it was all locked up. I needed to talk to a live person or have a help, technical button to push and there was nothing.
There no longer exists a live phone number or person to help. I could have used my home phone to call and paid for the charges but that was not an option. I do not have a SKYPE account as I do not use that. I could have used my cell phone but that was not an option. It looks as if the common courtesy that used to exists is not longer true for American Airlines. Surely their lines are no longer customer friendly. I am a professional person. I tried for over an hour to submit this request. The number for American Airlines is no longer functional at Corpus Christi, TX.
It would be very lovely to have a toll free number to call. Thank you!
I fortunately had an aisle seat because the man in the middle seat was so large he took up half of my seat as well the window seat. I could not put my armrest down or my tray table as his leg was so large the table would not lay flat. I had a back ache from having to sit half hanging over into the aisle. Is it not policy that a person the large must buy two seats? It was unfair and very uncomfortable for myself and the man by the window to have to sit like that for 3 hours. Your response will be appreciated and maybe encourage me to travel again on your airline. Thank you, Elaine Compton . flight #2314 RNO-DFW seat 23D
My daughter and I flew AA from Kitchener, Ontario, Canada to Chicago to San Francisco on July 15. All was good. Yesterday, July 21 we flew from San Francisco with AA to Chicago and were booked through to Kitchener, ON, Canada. All was well and good until we were boarding our last flight in Chicago. Our luggage was already on the plane and the person checking us onto the plane sent me to talk to another person. That PERSON said that I could not fly into Canada and pulled our luggage off the plane.
He offered to book a flight into Buffalo, another 3 hour wait and then someone could come from Ontario to drive us across the border. The reason for this is that when I booked our flights online I gave my whole first, second and surnames and their site chose to call me by my first name and surname only and print it on the boarding pass. Unfortunately my passport has an initial for my first name and then the second and surnames. The second person to whom I spoke would not even look at my photo driver's license or health card with the 3 names on them.
He was very infuriating and so if the airline is going to be that stringent about name on passport matching exactly with name on boarding pass they should print the whole name on the boarding pass that you submitted in the first place. It was a very frustrating experience and obviously other airline personnel chose to accept my credentials on both legs of the journey until then. Oh a postscript, the AA site would not accept an initial for the first name.
Cancelled our flight to our resort in the Bahamas and could not get us there until the following day. When we arrived we did not get luggage for two and a half days (our vacation was only 4 days). Our flight getting back home was also cancelled and we spent the night in the airport. US Airways customer service could not even get us to the where we flew out of in Georgia. We had to fly in to SC and rent a car and drive to the airport in Savannah, GA. Horrible airline! We cut up our US Airways card with a big smile on our face.
I was scheduled to fly to Dallas from Kansas City MO on May 10th. When I arrive at the airport I noticed on the monitor my flight was cancelled due to flooding in Dallas. I live 2 hours away from the airport. After standing in line for over 3 hours this is what I was told, "we can get you out Tuesday", I needed to be there the next morning at 8 a.m. I told the clerk just that at which time she said "you can rent a car and drive". After standing in line for over 3 hours? Wasted a lot of time there. She then said maybe I could get out on Southwest Airlines. Which I did. I flew standby and they got me on.
It was to the wrong airport by I did get there 6 hours later. Forward to my flight home on Friday. I arrived at the airport 2 hours prior to my flight. I tried to check in and was ask if I could sit in the exit seat. I had fallen the night before and didn't think I should be responsible for helping anyone in an emergency so I declined. Apparently my response put me on the oversold list. Although ,all they would say was she's OS. I didn't know at the time what OS meant. I asked repeatedly and the attendant would not respond to me. The pilots and flight crew were both 20 to 30 minutes late with no apology for that either.
They boarded everyone but me. Even customers who were running to board the plane because they were late. I was the last person on that plane. One gentleman had opted to take a voucher not to fly on that flight or I probably wouldn't have gotten on. I had my ticket well in advance of my fly dates. I was physically upset and told the attendant I would sure think twice about flying American again. His response was "that's your choice". Customer service should be a priority when there are choices. Clearly American does not value their customers enough to try to keep them. I was never given an explanation or apology for this mess.
Please try to train your representatives as they are costing you customers everyday.
I booked AA flight #3682 going from LaGuardia, NewYork to Atlanta on May 15, returning May 18, which cost me USD 1018.80 for me, my wife and 2 kids. The departure time was schedule for 6.45am. When we arrived at 5:20am, we were informed that the flight was not leaving till 8.00am, which affected our plans and the functions we were going for. This upset our traveling plans tremendously as we had an event that we needed to be at and would miss by the late travel time.
Secondly, our return flight was scheduled for 12.46pm nonstop from Atlanta to NewYork. When we arrived at the airport 10:30am, we were informed that the flight have been cancelled and they will put us on a flight scheduled to go to Miami at 5:15 pm then we will transfer to New York flight immediately. After waiting for so long and finally arrived at Miami, we found out that there was no NewYork flights and we were re-book for the following morning flight. My family was forced to sleep at the airport!
Now my whole family is badly injured because of these undeserved ugly situation. My wife was fired from her job because of a no show on the 19 of May which she was supposed to go back to work as scheduled, my children missed a whole day of school which affected their class work and their school authority said is going to be in their record, and my job is highly threatened too cause it involves life. Please, we seriously need a compensation for these injuries American airline have caused us.
My 2 kids and I planned a flight, which was scheduled to depart May 13th at 11:59 pm fl 1283. We arrived to SeaTac airport at 10:50pm & after approaching the self service check-in machine, we stood in line for quite a while. A customer service rep (csr) approached me and asked where we were flying to. I told her Chicago & she led us directly to the front of the line.
When it was our turn to check in, the csr/Mary Ann/Marianne very rudely said she was not checking us in because we were required to be there 45 minutes prior to the flight. The clock read 11:20pm. I requested a supervisor after Marianne continued to be very rude. (We travel often) when the csr called for a supervisor, a return call came in. Marianne said she was going home when she got off work at 11:30 PM.
As we stood waiting- it was clear we could've made it to the gate in time. Marianne's entire demeanor, attitude & tone of voice changed when the supervisor arrived. Although Marianne initially told us we couldn't leave till the next night at 8 PM, the supervisor spent a lot of time looking into it & found a flight a few hours later.
We could have made the flight. We could've got a ride to the gate to ensure we made the flight. Your employee was very rude! She did not wish to assist us because she would rather get off work on time. This is the second negative experience I had with your airline in the last few months.
While waiting for the rain to pass, I was waiting in the lounge for your 7:10a flt DFW-GSP..supposedly the ramp was closed for a few minutes. But the storm passed and before departure time, we all noticed that you were missing a flight attendant. Calls were made but as cheaply as you must pay these people, you didn't have a ready reserve ( shame on you ) of poorly paid reservists to fill in.
Finally they posted a Cancelled sign and immediately made it a OMA flight? So they make the announcement that ( Due to local weather the Flight has been cancelled ) now that's a bunch of crap. Then they stated it as an ( Act of God ) so they weren't responsible for monies needed for a hotel room, as the remaining flights were full and not until the 18th could they get u on a flight.
How terrible first to LIE then to rub it in their collective noses!!! A pilot friend told me they cancelled due to missing crew member as I awaited my turn to be called. They wouldn't authorize a baggage retrieval so as I live in Southlake, Texas, my bag is now going to GSP?
Horrible, Horrible customer service!!!!!!! And outside of a WACO trip, we were the only flight getting cancelled for weather locally?? Now you tell me your not lieing through your teeth? I'm so disgusted with that branch of AA, someone should fold them and do everyone a favor.
On Sunday, May 10th, I was scheduled to fly from Palm Springs to Dallas Fort Worth. First the flight was delayed in Palm Springs after getting up at 4:00 AM to catch the 6:05 flight. When finally departed, we were told we could not land in Dallas and circled for 2 hours before having to refuel in Lubbock, Texas.
Then arrived late in Dallas only to find out my connecting flight to Nashville had been cancelled. No one on the flight let anyone know of cancelled flights. Once at Dallas Fort Worth about 500 people were forced to stand in line to get rebooked. I stood in line 7 hours in order to get rebooked for the next day, Monday May 11.
No services were offered to those of us that waited in line, no water, food, etc. Once rebooked - we were given a card to call American Airlines. People were forced to eat from vending machines that finally ran out. Near riot conditions existed when told that the ticket counters would be closing at 10:45 PM and police were summoned.
I finally got my ticket at 11:15 PM - so from 3:30 until then I stood in line. We were told that it was weather conditions, but other carriers were taking off and landing because we heard it. Having not eaten since Saturday at 2:00 PM - 24 hours later - I was able to go to Hyatt and eat.
I finally got a Hotel Room at 2:00 AM at the Marriott which cost me $163.00 for 8 hours. I know that supposedly this was an act of GOD, but lack of consideration on the part of American and no information made for a most unpleasant experience. I am asking that I be reimbursed for my original flight from Dallas to Nashville as well as my hotel room.
I will never use your airlines since you discriminate against special needs people such as the beautiful family you removed this May!! Autism affects one in fifty people !! It looks like you should just close down !!! Poor poor pilot he fears children that have neurological problems !!! He should be fired and the public would like to hear an apology given to the family and to all there supports. Shameful!!
I was charged $25.00 for having to check my carry-on bag. Many others got their bags checked free at the gate. One man got on the plane with two duffle bags and backpack and wasn't asked to check his bag. This type of service shows un-equal treatment of passengers. I want a refund of the $25.00 fee.
I bought a ticket through American Airlines to go from Little Rock Ark. to Fresno Ca. with a delay in Dallas Texas. I missed my flight to Fresno due to delay in Dallas. In La, I tried to get on another flight but they would not let me on since I had no reservations. Right after American Airlines made it for me to be on a flight then they said no more flights to Fresno Ca. until the next day at 5pm. I was so upset. I bought a ticket on United for the trip back home. I think American Airlines should pay me back the money I had to spend to come back home!!
I called at 2:30 eastern time and spoke with Troy URH is the name he gave me. He was very very rude over the phone saying things like "wow I cant believe this," "ugghh," "its crazy that you can't see, it's clear as day to me." He rudely hung up on me as well. He was not helpful at all and his aggressive tone, rude remarks and hanging up on me was not helping. This guy needs a serious attitude adjustment and should not be representing any companies. I will continue to file further complaints on all sites due to my disgust with his attitude. Listen to the recording I was nothing but polite in return.
On Wednesday April 1, I contacted my travel Group TZELL Travel Group Northwest to book my sister, Christine Cavil, a flight from Des Moines, IA to San Diego CA on April 10th. When Christine arrived at the airport, she was told her flight had been cancelled and the next available flight was 7am April 11th through American airlines. She did make it to San Diego CA on Saturday. Her return flight was scheduled for Monday April13th with American Airlines from San Diego, CA to Dallas TX with a layover . When she arrived in Dallas her flight was cancelled due to weather. The ticket agent told her the next available flight into Des Moines IA would be Tuesday April 14th at 12.30pm.
Because of the cancellation my sister had to spend the night in Dallas. There was no hotel voucher offered to my sister for her inconvenience. Because of the two cancellation my sister's trip was cut short. This trip cost me $550.00. The confirmation number:BC2KDQ
Booked two flights from Norfolk ,Virginia to Trinidad and Tobago leaving April 21-29. Raul (Husband) was sent an email stating the original return flight was changed and to call. Called spoke with representative he stated the change was due to the flight being canceled and this was the best flight without having a long lay over. The problems begin on the return flight home to Norfolk Virginia reached MIami missed connecting flight due to IMM/CUST/CBP. Was booked on another flight leaving from Miami at 4:04 to New York LGA reaching at 7:00 next flight leaving at 9:00 to Norfolk Virginia. Once we reached LGA we circled the area for approximately 30 min. The pilot then stated we were going to land at JFK didn't give us an explanation.
We'll landed in JFK was told once we exited the plane there will be and agent out there to help us with our travel planes. Was told by the agent we had had to rebook with USAir went to the counter only to find that they were closed. Went back to American Airlines stood in line again to be told we needed to retrieve our luggage and that it was to late to catch a taxi to LGA because we would not make the flight. Then we were told there were no more flight out to Norfolk Virginia until the next morning and we would have to pay for our on transportation to the hotel and our hotel stay. I ask why female agent stated we had to land in JFK do to weather. Now I'm upset already missed two connecting flight now I'm being lied to she didn't know we had flew around LGA for 30 minute temperature was 76 degrees and clear. We booked a flight for the next morning out of LGA left the counter upset and very dissatisfied could not believe the poor customer service we received.
Proceeded to the counter to get taxi and hotel reservation to be ask why the airline did not cover our hotel stay. I stated I was told due to weather conditions, to only be told that's what your airline tell passenger so they don't have to compensate them for the inconvenience your airline caused. Cheapest hotel near LGA was Fairfield Inn Wehad to pay $174.47 for hotel stay and $32.80 for taxi I am requesting to be reimbursed for the these monies plus compensation for our inconvenience.
On April 24,2015 I flew from a stop over in Salt Lake City flight1344 (First Class) to Dallas Ft. Worth arriving late . I am disabled so had a wheel chair & my attendant sprinted to get to the Americn flight 1572 to find very sadly that my 1st class ticket had been given/sold whatever to someone else. explanation. "We thought you were not going to make it". I'm here now , the doors were not shut, I explained I had 3 surgeries in the last 6 months & need the 1st class better seating. I have a 1st class ticket in my hand. As it was , I got no where & felt powerless less then throwing a fit. I did ask to talk with a supervisor who simply said"there are no more 1st class seats" and walked away. Due to a storm we all had to get off the plane anyway & re board later. Still no consideration for my situation. Why could they not ask this up graded person that I DID make the flight & would he/she please take his assigned seat in coach 9th row. That was a very long uncomfortable flight for post op back surgery . I will send a Docters note if needed. This is my 2nd written complaint.
08 04/20, My, flight was postponed from 7:10 am to 9:30am, then to 10:30, then to 11:30 am,then to 1:30 pm. Finally around 2: pm they told us the airplane could not be fix, this cause me a day of work and also another day that I could have spent with my family had they would have cancelled the flight from the beginning , I would have gone back home right after, since I knew my work day was already ruined.
I am not satisfied with the ticket that was issued to me on April 13, 2015. The flight was books at 12:00pm and did not arrive until 3:00 am the next day!! This was very stressful, especially to my family members due to this being my first time as a passenger. Not only was the delay annoying, but on my way to Brownsville, Texas, the flight stopped in Arlington. The passengers were told that if they wanted to take a cab, they were allowed but had to pay out of their own pockets. American Airlines did not give us good service and for that, I am never using them again!
On April 24, 2015, the flight #1344z from Salt Lake City to Dallas Ft. Worth was running late; my wheelchair attendant ran with me to catch my next flight to Hartford, Ct.#1572. I was the last person to enter the plane only to find out my 1st class ticket was sold. I had back surgery in Dec. 2014 & hip replacement in Feb. 2015 so I needed more comfort in seating. Ticket person just simple said "we did not think you were going to make it" The airlines, in my opinion could have found out I was in route with wheelchair assist. They should not have sold my seat without verifying. What makes it worse is that they refused to refund me my money for my paid first class seat! Very uncomfortable ride for me to my final destination!!
I went on a business trip to Louisville to speak at a conference. The flight was delayed 1 1/2 hours. Due to the delay, I missed the next flight from Charlotte to Louisville. The customer service rep told me that they would book me on the next flight, but it would be an hour and 36 min wait. I booked the flight, but ended up sitting in the airport for 4 more hours!! I missed the entire function. This made me look bad as well as made you look bad American Airlines! American can no longer be trusted as the best way to travel when dealing with a tight timeframe (which is my business as a pubic speaker). I will never use American again!
I booked an air ticket a couple of weeks ago, I realized yesterday I booked it backwards, I called to see how I could correct the mistake. The supervisor I spoke to said "that she would waive the consolation fee and I can pay the difference of the flight." I was really upset because the airline ticket was $264 more for each person.
So I told her I will have to talk to the other people and call her back. I called the next day still very upset and cancelled very emotional. The other person called me and said she wanted to pay the extra money, I called back and talk to the supervisor Ms. Taylor out of the Dallas office to see if I can reinstate the ticket and let us pay the difference for the trip.
She was very nasty and said no she will not because I should have caught that mistake earlier. She said she didn't care about how anyone feelings. I was a loyal customer and American Airlines Advantage preferred customer, I guess not anymore. Way to go with the nasty customer service, I guess helping people is not what they take pride in.
My wife and I travel each year for vacation. We always use American Airlines. The reason being is your on time arrival percentage and the overall cleanliness of your air craft. The pilot and crew always seem to know what they are doing follow all safety procedures and we feel comfortable flying with your company.
Unfortunately, that all changed for me yesterday, April 23, 2015, to the point where I am thinking of canceling our vacation plans with you in October of this year. I was on flight 2939 leaving Chicago and flying to Champaign April 23. I was seated in seat 3C which, of course, you know is located right up front near the cock pit.
At first all seemed normal as both pilots entered into the cockpit and closed the door. I could hear the different alarm and chimes as I assumed they were doing their pre flight check list. After a short time one of the pilots came out of the cockpit, closed the door, took his jacket from the closet near the flight attendants area, left the plane and walked up the jet way. I found this puzzling as I have watched pilots secure the fight attendant as a second person while they use the restroom during flight.
After the recent incident where the pilot was left alone in the cockpit and crashed the plane into the mountain I understood from the FAA director on the news that in the US this practice was not the standard. That the attendant is to be the second person in the need of the pilot having to exit the cockpit. This rule keeps anyone from being alone in the cockpit.
The pilot finally arrived back around 13 minutes later as I was timing it on my phone. I would think that whether the plane is in flight or not your company would want to follow this rule and not leave pilots or anyone for that fact alone in the cockpit.
As if that was not enough of a scare for me, a gentlemen came into the plane in civilian attire and began to talk and laugh with the attendant who I learned was named Pam. The attendant knocked on the cockpit door, and the pilots opened it. He began to laugh and talk with the pilots. The airport personnel removed the walk way and the attendant locked the door to the aircraft.
We then began to get pushed back from the gate and then I watched this person climb inside the cock pit and close and lock the door. The two people sitting by me saw this and asked me "did you just see that?" Of course I replied yes. This made everyone around who saw this very nervous especially with this happening right after the pilot had left the cockpit leaving the other pilot alone, exited the aircraft and went who knows where for 13 minutes.
And then finally came, the safety briefing the attendant chose not to wait for the prompts on the recorded safety announcement. She crammed them altogether and did not even announce to shut off your phones or any of that. Then she sat in her jump seat and texted on her phone the entire time we taxied and even through take off until we were I the air.
I understand your team knows what they are doing, and they are well trained. However, there is a point even a dangerous point where you become too relaxed in the fact that you know what you're doing. Not following simple safety guidelines, ignoring what is going on, and allowing people that are not uniformed ride in the cockpit I would think all of these infractions are totally unacceptable to you and your safety standard department.
I, and several people around me, never felt relaxed or safe the entire flight. I could not wait until we were safe on the ground again. If the flight crews are this careless with the safety rules, what are your mechanics and other personnel letting slip by or not following because they think they know better. It is my safety you are gambling with, and I don't feel like you have a right to do so.
I missed my connecting flight to Mexico from DFW. I have never been to DFW. There was a man that I was helping on the airplane that was blind and did not speak any English. Even if I didn't help him, I don't think I would have made my flight. I ran across the airport to the terminal and was not allowed on the plane (they said my luggage was not on the plane). They rerouted me to the next morning.
The agent was rude. She did not have time for me. She told me that she had another flight that was coming in, and she didn't have time to deal with me. Then I had to pay for a room. I got a shuttle to the wrong hotel. (Same name -different address) Then the front desk wanted me to take a shuttle back to the airport at 8:00pm. That was not going to work for me, so I took a taxi that the front desk called. The taxi was a dump!!! A $26.00 DUMP. I made it to my hotel at 9:00p. I had to get up at 4:00am to make a 5:00am shuttle. And, my luggage was in Cancun in the American airlines office. @7:30AM. My rental car agreement was cancelled and I paid top dollar for my rental car on an Easter Weekend. I speak Spanish --- however, I'm still a foreigner. I'm a travelling woman by myself. I felt like I got thrown into cyberspace.
I got to Atlanta Hartsfield Airport at 4:00AM on 4/20/2015 making sure I had enough time to checked my luggage in my flight left at 5:20AM when I arrived at my destination my bags was not there. That's was very inconvenient for me I had a Major Presentation, the clients was waiting for me to show them our product. I couldn't present it to them because what I needed was in my luggage which had not been put on my flight I didn't receive my luggage until 12:30 or1:00 pm today. When they dropped them off at the Hotel I tried calling to check to see was my luggage and no one answered. Flight AA4256 Gate T10.
My interaction with American Airlines agent "Scott" was notrosious. I had specifically asked if their was any flights that would get me home sooner. I was on a flight leaving from Kansas City, MO heading to Dallas, Tx flight #1535. She yelled at me saying that I was not a preferred customer and I didn't have "platinum priveleges." I asked her if I could pay the $75 standby fee and she replied that I couldn't pay it, that I wasn't platinum and wasn't approved for it. I asked if I could speak with a supervisor. She said "you gonna havta wait, he busy. " and she shoved me aside. 45 minutes later (I talked to "Scott" at 12:18 and didn't get a response until 1:05pm) she said "oh he busy still and there's nothing you can do. I asked for her name and she said "Scott" and I asked is that a first name or last name and she responded "that's all you gonna get." After I told her I would just stick to my flights, I turned to check in at the kiosk. I heard "Scott" tell couple girls laughing "after all that she gonna leave, what kinda girl is she? and laughed and pointed at me. I was humiliated. I felt like an animal at the zoo. "Scott" is a older lady, with curled up black hair. I will NEVER recommend this airline to anyone. If I don't hear from you all in 45 days I will complain to the US Transportation Bureau and the Better Business Bureau.
On 3/2615 I did a phone reservation with a voucher from LAX to NY. I was informed that since the voucher was for 382 and the cost of the fly was 463. I was going to be charge $81.00 ONLY. So I sent the voucher to FL along with the name and flights for this trip.
On April 9th I received a call from American airlines stating that my card was not working . So I provided a second one. They assured me that the charge would only be for $81.00 so I used a card that I did not had enough credit. To My surprise, the airline charged me $463.00 without my authorization. This is not right and will not be ok. Now I am over drawn and my bank withdrew a $50.00 charge for it . Plus I might have to pay so much for interest to pay it.
On the weekend April 18 and 19 , 2015 I called again to customer service reservations. which then they told me a different story. They said because there is another airline involved on it. They had to charge the full amount and wait till they have the voucher to provide me with a refund of the $382.00. I was so upset so the mis communication from the customer service team.
On Monday April 13, I spoke to two other two people at customer service which they told me other story. So I requested to speak to a supervisor. Which she noted that the refund showed being do on Monday april 13 2015. She told me that I was not able to see it on the aa.com website . but she can see it on her end. She did explain that they had the voucher and they should of explain to me how the voucher should of work. so she told me that the credit card refund should of been done no later than Wed April 15th 2015. She also advised me to call her back if this did not happen to try to help me other ways. So I waited.
On Wenesday April 15, I called again to check on my refund. First al all, I asked the rep to read the notes which I can not see. She read them and said that I needed to call the next day because the refund department was already closed since they are two hours ahead of our pacific time.
On Thursday April 16th, I called again to check on my refund. I asked the rep again to read notes. which she got all confused and could not help me. She just said that If I needed a refund I would get another voucher. WHY would I get another voucher, since the reason I paid so much and with stops to get to New York was to be able to use the voucher and since I did not had extra money to spend. I told her if I wanted to pay with Jet Blue or Expedia. NON stop from LAX or Long Beach to NY were only $269.00 round trip. Why would I wanted to spend the double with stops. So I asked her to put me through a supervisor again. Which I did . Laura Diaz, which by the way, has no customer service skills. She got upset at me and told me off. She also told me she could not help me and come to you for help.
This is awful business ethics! I am overdrawn with no way of paying and all b/c American Airlines does not know how to take care of their customers! The miscommunication from all of your team and lack of knowledge of how the vouchers work has brought me to make this complaint.
I had one of the worst experiences of my life while flying with American Airlines. I had to wait for three hours on the Tarmac while they changed a flat tire (as if they couldn't change it while we were waiting in the nice, air conditioned terminal with comfy seats, restaurants, and bathrooms). Also, while sitting there for three hours none of the flight attendants offered us something to eat or drink or anything. We had to wait, on a hot airplane, for hours without even water! It was cramped and other people were getting irritated as well. I could not believe how awful we were treated on that flight. I will NEVER fly with American again. My business will go to Virgin America cause I hear how awesome that airline is and how well they treat their customers!
A 2 hour delay turns into a 2 day delay with young children! The original tickets were purchased on 12-02-2014. Flights were cancelled due to merge, lost seat assignments when traveling with children - no help to reassign. Short flight no problem, but 8 hours of small children sleeping on strangers is not acceptable. No movie on flight made long flight that much longer - unacceptable. Flight home from HNL to PHX was cancelled hours prior to flight, then reinstated but with a 2 hour delay. We knew we would miss our connecting flight, but were told no problem. They would help you in PHX. PHX sent us from 1 terminal to another with NO help for hours. I was on the phone for hours as well to try to fix. Put on standby, only to find out there were 55 others also waiting so we went to a hotel after waiting at the airport all day. Our luggage was sent to ORD without us.
Thought again all was fixed, went to confirm that night & see that my 8 year old son was put on a flight 24 hours prior to his parents?? Called & sat on hold longer than it took to take a shuttle to airport. Was there again for hours & told they could not help until 4 hours prior. We tracked down a supervisor who said he could help us & finally we had tickets in hand. New flight ended up being delayed as well. TSA dumped out luggage breaking 2 wooden cutting boards, a mug and getting oil stains on a sweatshirt. All was wrapped up well & I could tell it was dumped out. Cutting board pieces were not even in bag to try to fix them.
We were told there were no seats because people had already reserved these tickets in advance, but I said so did I. Put up in hotel with nothing, no clean clothes, no toothbrush or toothpaste. Had been in same clothes for close to 72 hours. Bought only the necessities to get through it. Kids missed 2 additional days of school & 4 adults each 2 days of work. Personnel was unaccommodating & rude. They would not look at us when they talked to us & showed us they did not care. Overall very disappointed and deserving of compensation. Our trip to paradise turned into a return trip from hell!!!
We were scheduled to leave Vietnam to connect in Hong Kong on 4/11/15 on flight CX0772 at 0625 wife's confirmation # 8BMP73 and mine was 8BFOX6. We were told by Cathay Pacific Air that our connecting flight from Hong Kong to Dallas was cancelled and we would have to rescheduled.
We and many other passengers were told we would have to contact our booking agent and American Airline to be rescheduled. This was when the nightmare started, while trying to contact an agent, Cathay Pacific said they could schedule me to Hong Kong that day but my wife would have to wait and go to Tokyo the next day. I ask I thought the flight was cancelled from Hong Kong they said yes but I have layover in Hong Kong, too confusing. I had to be on my personal cell phone for 1 hour and 45 minutes to an American Airlines agent. This time frame is insane, which we will have to pay for and is not cheap through our phone courier. There was other flights going out that that day 3 to 4 hours later, but was told that was not enough time to set us up. With todays technology and that's not enough time, I find hard to believe. At the end of 5 hours of hearing excuses and frustration, we were rescheduled to leave the next day.
This was very poor service and basically we were left stranded, America Airline was paid upfront and should have been doing the leg work to reschedule, a customer should not have to hunt down an agent spend hours on the phone (which will be a $230.00 bill) have to change our personal schedule for an unnecessary layover
It started in ST THOMAS on march 30,2015 at 8am to Miami I had board then then the pilot announce that is a mechanical problem.so everyone got off .when it was my turn at the counter I explain had a very important meeting the next at 8am .so they put me on cape air to Puerto Rico they did speak with some on the phone in front of me and confirm everything and give me tickets .I arrived in Puerto Rico stood in line then the person told me to go to USAir so I did waited in line they ask why am I here, that American and this is were it begins I had to go back to American then it was a big fight on the phone then American sent me back and a guy from USAir walk back with me to 2 different counter we never got waited on so he sent me outside to the American counter by this time all the flight left and I missed my meeting Indianapolis.
I put in the hotel at the airport in san Juan and the lady rebook me for the next day. So the next day I was in line to board the plane the lady told me to come out an go to the counter so I did. oh you ticket was cancelled I told her know it was issue to me the night before so she check and then said ok. The return to ST THOMAS my god was just as bad I work at the airport in San Juan 21years and 8 years in ST THOMAS my company has stores in most of the airport in the US and Canada the next day we had a walk through to see the stores in Indianapolis airport so I when to see if I could check in the lady say you have to do in the machine in front I try to explain what happen then she told me you need to come back tomorrow 4 hrs before your flight .My flight was noon I decide to come around 8am thank god I did.
I was told that my flight was cancelled to go over to American so I did American sent me back to USAir I ask to speak with a supervisor the gentle man came over I explain what had happen he was the only person that was professional doing this back and forth nightmare he printed out 2 tickets Indy to Charlotte and Charlotte to Miami then he sent me to American to get the ticket from Miami to ST THOMAS in all the years I have been flying American I have never wanted to use American or USAir again it is so obvious that their is a big war between the employee's and the passengers paying the price .This is just unacceptable. This really need someone's attention .
My flight was canceled due to mechanical problems. I was booked on a flight two days later but when asked if I coul rent a car and drive the five hours, I was told I would be reimbursed for rental car by an agent. Now they refuse to reimburse me for the vehicle. We had 9 passengers in the vehicle. Saved American airlines hundreds if not thousands of dollars. Shame on them. Their agents word is worthless.
Today my flight from Houston to St Louis via a flight exchange in Dallas was delayed. Instead of the connecting flight awaiting they left so I am now stuck at DFW. I am a minor so this was a complete disregard for my well being!
My baggage handle was ripped and need to be replaced when I checked my baggage it was in perfect working order no problems when I get back to Denver it was damage the baggage service person wasn't very helpful ,he was too busy chewing his GUM. I was told here is a number you can call and here is your file locator number, but I don't think that they will do anything for you. What bad relations in other words AA really don't care what happens to their customer's baggage, when we have to pay $25.00 per bag we should have the right to get our bags the same way we give them to be checked. I'm very disappointed in AA.
We booked our flight to Aruba 3.5 months in advance and confirmed having seats together. We are frequent flyers and they have all our contact info and were clear that if there was a flight change they would text me. They didn't. My flight was changed to the middle of the night but they didn't notify me, they also booted us out of our seats so we didn't have assigned seats anymore. We didn't find out until the day of the flight when we tried to check in on line and werent allowed. It took a couple of hours to find and get to the right people and have our flight work so that my 10 year old wasn't leaving at 2:30 am with a connection in the am. We did get it changed but it cost us a hotel night at our own expense in Miami. But then the seats were not assigned, so I had to call again because we still could not check in online. So they finally fixed that but now we have to leave for the airport, no more time, so we rushed to check in online.
We did get seats but not together, also had to rush to a flight 5.5 hours earlier with and were told to get seats at the airport. Long line, long wait, about 30 min, rude attendant. Finally did give us seats together but charged me for bags. I didn't realize my AA credit card didn't cover bags for this international flight. When i found out I wanted to exchange for my American Express Card which covers my bag fees for AA. He said it was enough he gave us seats together (to replace what they messed up) and didn't have time to do more I would have to contact customer service. When I contacted customer service to return the bag fee and charge to my AA card (only available through correspondence and now on 4th letter), they said they can't do it. So their bad service is costing me many extra hours and stress (thought they eventually fixed the flight and seats) and an extra $200 for the hotel plus bags. The last time we flew they never registered our FF miles for my husband and son (18k miles each) even though I contacted them 3 times and confirmed it was on there, not only at booking but each other time. Now it is 4 months later.
They charge you unheard of amounts of money to give your miles to someone. Even though you can use your miles for free to buy someone else a ticket
Folks, First I called your 1-817-786-3778 number as directed selected item 6 once done the phone cuts off EVERY time!!! My wife and I were trying to fly to Pittsburgh due to an unexpected death in family as you can imagine we were not in the best of spirits. We checked in,, obtained our tickets proceeded to the gate where we were told we were on standby!!! We explained our situation to the attendant but was told this happens period! I would expect an airline to try and help considering our situation, but no luck. Another couple were gracious enough to give us their seats which were on row 23! To make matters worse, my wife needs to use a walker due to a broken hip she is recovering from and it would be very difficult for her to maneuver the isle way and may fall down!!. I explained this to the flight attendant and was told if we didn't like it perhaps we should take another flight! Everyone in the front of the plane turned around in disbelief, the attendant turned around and walked away. This is how American Airlines treats passengers regardless of the situation! As a retired Quality Director in the Aerospace industry I could not believe how American's values have dropped, The sad thing is this message will in all probability fall on deaf ears!!!
All I heard from American Airlines was the more you fly with us the higher your Priority Status would become. Well, that is the truth but when it come to getting on a plane it make little difference what priority level your have because all levels are announced at the same time. Executive Platinum, Platinum , Gold, Emerald, Sapphire and Ruby making for one big mess at the gate. I'm at a very high level and now looking at other carriers because this has gotten out of hand.
Our flt was cancelled out of Fort Walton Beach FL ON SUNDAY FEB 22ND 2015. Flight number 3129 going to DFW, due to ice on runway. We were unable to flight back to Dallas, and our final destination SAT. Until Wed the 25th, We had extra expenses totaling 587.10. I am a Vietnam Disabled Veteran living on a fix income. If there anyway we can get this expense or some of it. This extra expense have put a big dent in OUR INCOME.
Unable to enter phone contact info on AA website due to lack of space to enter all numbers. Called customer service directly and wash quoted a 45-50 minute wait for call back. Completely unacceptable.
Approximately one month ago, I booked round trip flights from Traverse City to Nashville from March 24 through March 31. I received confirmation numbers, complete itineraries, seat assignments, gate numbers, etc. On March 23, I attempted to download boarding passes, but received a message that I had no reservations. After extensive amounts of time on the phone with your agents, I was told there was no record of my confirmed flights. Since the "solution" offered to travel from Traverse City to Chicago to New York , possibly Dallas, to Nashville was totally unacceptable, I had to cancel motel reservations in Traverse City, lose a day with family I had not seen for almost 2 years due to his deployment to Korea, and reschedule the flight for March 25. As I again tried to download boarding passes the next day, your agent who booked the flights forgot to assign a seat and I could not download passes. Again, after a couple hours on the phone with your agents, I was told only the airport could assign the needed seat number. After a trip to the airport an hour away, I finally received the required seat number so I could make the trip. This is by far the worst experience I have ever had in dealing with an airline in decades of flying. I have had absolutely no trouble with Delta and Northwest flights for many, many trips, and am sure they are the only airlines I will use in the future. I seriously doubt if I will receive any compensation for American Airlines completely messing up my trip and wasting a very important time with my family. I feel it would be totally justified for you to reimburse me for a portion of my expenses at least for this disaster.
Subject: Unsatisfactory Customer Service for 1st Class Passengers: AA Record Locator VQPWRX and HETCFD. Dear American Airlines, I would like to bring to your kind notice that myself and my wife Malti Gupta had to face lot of difficulties due to repeated cancellation (without any information) of American Airlines Flights from New York –JFK to Miami on March 20, 2015. I attach herewith copies of e Ticket confirmation dated Nov. 30, 2014, March 17, 2015 and March 19, 2015 and Boarding Pass for Flight # AA 1589 dated 03/20/2015. While I was confirming my reservation with the Kuwait Airways on March 16, I discovered that the AA flight # 2351 from New York – JFK – Miami on March 20, 2015 will depart from JFK at 5 PM although the E Ticket shows it as 7.20 PM. Immediately I called American Airlines and they issued new e ticket on 17/3/2015 changing the flight as AA#2387. It was my daughter in Miami who by chance found out on March 19, 2015 that flight # 2387 from JFK to Miami has been cancelled. Immediately, I called American Airlines from Kuwait and they issued a new e ticket for Flight # 2299 leaving JFK at 5.45 pm on March 21, 2015.
Later in order to avoid overnight stay at New York my daughter made a reservation for flight No. 1589 leaving LaGuardia Airport at 8.30 PM for Miami on March 20, 2015. After boarding the flight # 1589 and sitting in the Plane for more than 1-1/2 hours, this flight was also cancelled and we were asked to come next day i.e. March 21, 2015 at 8:00 AM to catch the same flight. Last but not the least, when we landed at Miami, out of 4 priority bags (suit cases) booked by us only one suitcase was delivered. We were told to wait for the next flight, which made us wait in the Baggage Claim area at Miami Airport for more than 1½ hour. Considering our age + 82 Years and + 78 Years (for my wife) and the snow and rain at New York on 03/20/2015, it was an ordeal which left us completed exhausted and tired on reaching Miami on 03/21/2015. We are extremely disappointed with service received as a First Class Passenger travelling without any advance information for the repeated flight changes/cancellation. We have been loyal American Airlines Customers for decades. However, after this experience, we have to seriously reconsider our options for any future travel plan.
American Airlines Customer Service - I have received this contact email thru customer relations in Miami Florida. I had to be rebooked on my flight - my original flight was coming from New York - Laguardia layover in Miami and then on to St.Thomas - So I started in NY and we were delayed a couple hours sitting on the plane for mechanical problems - this was cutting it close for my layover - I was getting worried on timing as we were getting close to landing and asked the flight attendant if they could let them know at the gate that I was coming in - she said she wasn't able to do that - so as I had paid for internet on the flight I kept checking the status and now the other flight was delayed by 10 then 20 min - so I knew I would have time and the gate was near where I was getting off - I run over scan my ticket and the man tells me the flight is full - to which I think he's joking and laugh - he's not joking there are about 5 of us from this other flight standing there as ticketed passengers that they know our flight is coming in yet they sold our seats - are you kidding ?
I understand if someone isn't there after an amount of time to sell them but we were on a flight at the gate - why would they do this - and on the last flight out for the night at that! I am then directed to rebooking - where they put me on an 11am for the next day - and I have to stay the night at Clarion hotel-without my checked bag mind you - I have only my purse - fantastic -I should also mention my reason for the trip as my friend is getting married - so now I have missed my friends rehearsal dinner - and since I won't be leaving until 11am ( first flight out ) get in at 2:00 guess what I will also miss my friends wedding!!!!!!
The whole reason I'm traveling is ruined ( oh and on top of that Alex Sent from my iPhone
I should also mention 2 weeks ago I traveled on American Airlines - from LGA to NYC for work -I was delayed for weather - then delayed delayed delayed get on a plane board then they take us off for mechanical problems - as I rush to the last flight of the night - delayed delayed again we were waiting for the Pilot - so traveled from 6am to 2am I missed my works preview night- This was suppose to be about a 5 hour trip and turned into 20 hours - It seems we wait and are delayed for everything other than the passengers -for this new 10min policy - and I am aware that this is because they want some award for on time departures well they may win the award but they are certainly going to loose many customers in this process - I am hoping my bag will have made it to St.Thomas when I arrive but I'm not having high hopes for that either - I also did hear that people on the flight were offered 1,000.00 vouchers - why was I not given the same ?
My husband Richard and I were booked onto flight 2806 out of Yuma flying into Pheonix. We had a e-ticket with assigned seating, which we had paid extra for by the way. We were at the Yuma airport by the designated time that your website had stipulated. We stood in line at the airport for 45 minutes and were second in line when half an hour before the flight was scheduled to leave your front counter staff shut everything down so that they could now become the ground crew. In the time that we stood in line a woman wearing a supervisors badge came out and talked to her staff for a moment then left and went in to the back leaving all of us standing in line, which there where approximately 16 of us. One of your front counter staff spent 20 minutes with a passenger will the passenger talked to someone on the phone instead of letting other people get booked in. We were than left to stand in line for another hour before anyone one would even talk to us again.
We were put on a standby list for the next flight which had already been over sold. The passengers who were over sold on that flight were given $600.00 and booked on another flight and were still standing in line without even being offered so much as a cup of coffee! Naturally we were not able to get onto that flight after we had stood in line for an hour to be put on standby and another 20 minutes to get through security and now had to stand in line for another half an hour to be put on standby for the next flight and another 20 minutes for the security line to again not be able to get on the flight. And once again could not get on a flight and had to stand in line for half an hour to get another standby ticket and another 20 minutes in the security line.
When I received my standby thicket this time I asked if we could have a lunch voucher as it was now 2:00 p.m. and was told you do not give out vouchers. We were finally able to get out of Yuma on this flight but of course our connecting flight to Calgary, Alberta had left the Pheonix airport at 10:00 a.m. and we were now on the 8:05 p.m. flight. We arrived at the Calgary airport, which is home at midnight when we should have been home at 2:42 p.m. I found your staff to be rude and uncaring. I am a manager in the food industry and I am appalled at the treatment and service that we received, if any of my staff would have treated one our customer in this manner they would be fired on the spot and that customer at the very least would have had their meal for free and offered a complimentary bottle of wine. I would appreciate a reply to this complaint.
I live in the Phx area. My father was ill so I booked a flt from Phx to Seattle on Feb 28th, coming back the next day, using my US Air dividends miles. I did this as it was a last minute decision to go see him. Since then, he passed away on March 18. I had 29,000 plus miles in my acct. I was charged the following for using MY miles: $12 taxes and fee, $75 quick ticketing fee and $25 award processing fee for total of $111.20!!! Just received the billing. I also have reward miles on Alaska Airlines. They charge me $12 TOTAL to use my miles. I see no reason to charge the amount that I have been charged. I see no reason to add additional miles to my account, then use them and be charge these high fees. Can you please reduce these charges? If not, you will force me to discontinue using my card and miles for future flts. Thanks very much for addressing this matter.
Flight 1429 to Orlando off this date 27 March was delayed four times and then all the passengers for this flight to Orlando were placed in an airplane that was still being repaired while the temperature was hovering over 100 inside. I suppose your American airline employees thought it was cute that Dadion want to hear anymore complaints from people so they stuck him and lock them inside the airplane to roast. The situation is still ongoing.
Flight from Cancun, Mexico to Dallas, Tx was cancelled on March 4, 2015 due to bad weather - I understand no problem. I (87NHJ94) and my Wife (Martha 18PHY68) were rescheduled on US Air for March 5, 2015 at 5PM from Cancun, Mexico to Phoenix, Arizona then to Tucson, Az. I paid extra for the seats I wanted on the original flight. On the change I also asked for the seats, but was given the seat across from the bathroom. 4 1/2 hours of having to smell the very strong disinfectant coming from the bathroom. I was complete abuse - completely unexceptable. For days I felt sick and continued to smell the disinfectant. Brain dead CEO's, decorators, designers, employees that only seat in 1st class have no idea what it is to smell the bathroom odors for 4 hours. Please have them seat there and give their opinion. I was abused by being put there. I was a loyal AA traveler-was. Hoplefully someone will understand.
Last night on my flight 1583 from Phx to Ord,I was excited to be on new clean plane! Passenger across from me -large teenage boy began throwing up long before take off !Noattention given from flight attendants . I was shocked as he was allowed to travel ,exposing us all to who know what,as he continued to throw up the entire 3 1/2 hour trip. The only attention by flight attendants was he was given larger vomit bag after a fewhours! Also overheadcompartment above me kept flipping open - very dsngerous,too!this was ignored Horrible experience!
I flew 4 first class American Airline flights to and from Ecuador in the last week. These were bought by long time Priority Access members who have been traveling in their first class cabins on and off since the 1980s. I have NEVER seen a more deplorable first class than my last two flights- a 4hr from Ecuador and a 7 hr from Miami. The seats were old with springs pushing through the cushions. absolutely NO ammenities were given. No TV, no fancy blankets, NO dvd's or personal viewing options and the planes were FILTHY. While I paid MORE for the return flights than the first class flights leaving the US-- they had less quality, cleanliness, and ammenities than that of the 1990s coach chairs. Priority Access members pay more for more quality, comfier chairs, and more leg room. NO upgrades at all had been made to the plane in over a decade except an extra blue light put in and internet access allowed.
Furthermore, urine was caked around the entire bathroom--- large yellow streaks covered the entire back and glowed under the light. Even the flight attendents complained they had never seen a more filthy airplane and did NOTHING. WHY SHOULD I HAVE TO PAY MORE FOR FIRST CLASS IF IT IS GOING TO BE A LESSER QUALITY THAN COACH??? American needs to upgrade all their planes and be consistent with the product they are offering. absolutely offensive.
On March 9th, 2015, a group of friends and I tried to book a flight to and from Austin, TX. We all decided to book our flights separately. The total for the flight to and from Austin, TX, from Fresno, CA was set at $363.20. This was the total for the flights to Austin [American Eagle #5782 & US Airways $5570] on September 28th, 2015. The return flights were [American Eagle #5825 & American Eagle #2891] on September 28th, 2015. The members of my party include Joe Aguirre, Carlos Rodriguez, Matt Rodriguez and myself, Angel Rodriquez. We all booked separately and all saw the same price online of $363.20. Joe Aguirre was the first member to book and did so without any issues. I did mine online, was quoted the $363.20 and paid through PayPal. I was given a receipt from PayPal stating that the charges were made, totaling the amount of $$363.20. But there were errors on the website. The flights were not being confirmed.
I called 800-222-2377 to confirm my flight only to be connected to an individual that was no longer quoting me the price I was given on the website and on the receipt. I was being quoted a much larger price. These were not the terms established in our transaction. I sent over an hour being put on hold with this agent who did absolutely NOTHING to resolve my issue. The price I was being quoted now was $388.70, despite the fact that the agreed terms were already established by the very receipt and PayPal transaction record I have. After over an hour of dealing with someone who had no clue of how to respond to my complaint, I began to reach out on Twitter, but they were useless. I finally demanded to be transferred to a supervisor. He refused to give me his last name.
He simply identified himself as Javier and said his employee # was 1A. He seemed to not even care for my issue, refused to aid me in any way, and said it was impossible to stick to the price given on my receipt. I would have to pay the price of $388.70. After wasting away my cell phone minutes and time spent online with inept workers, I paid the $388.70 despite the fact that I knew US Airways was in the wrong! They didn't do a single thing for me other than waste my phone minutes and over-charge me after putting me on hold for close to 1 hour and 20 minutes!
We were booked on AA 2413 from DFW to LAX connecting flight LAX-OGG flight AA 271, we had already gotten our boarding passes, when we got a call from american airlines that the flight had been cancelled, my wife and me were on the phone with AA rep. but no other flight options were given to us, earliest flight according to the AA rep. was monday 3/9. were on the phone for about 45 min. later when we searched we found seats available to the flight DFW-LAX-OGG for 3/8, when we called back and talked to them including the supervisor Theresea, we were not accomodated on this flight as we had coach tickets and availability was on first class, american airlines were not willing to accomodate us, AA should have the recording on file and the supervisor was quite rude. Cancellation of this flight has cost me 7 days of vacation time, at $300 /hour =$16,800 at $340 in non-refundable tickets on hawain airlines from 0GG to HNL for 3/8 and hotel reservations in OGG.
I needed to make a change in my reservation. I was on hold for four hours before I finally gave up. I will just have to try when I get to the airport to leave and take my chances. Very upset by the inconsiderate nature of this. If it is that busy, HIRE MORE PEOPLE!!!
I have a flight booked for my daughter that I need to change. Online it says, "this reservation cannot be changed on line please call American Airlines. I have tried for THREE days! Right now I am on hold for two hours and still waiting. This is outrageous...
Cancelled flight after sitting at airport for 5 hours! I was told at one point "we all have problems!" Also one lady told me after I said I had been up since 3:30 she had been up since 1:30! I told her she was getting paid and I was suppose to be on vacation! We missed our appointments in Phoenix and were not compensated at all. They could at least buy our lunch! I called customer service 3 times. One lady named Ashley from Charlotte was the only nice one.
on a recent flight to orlando from ireland i paid for 5 tickets with a travel agent in killarney southern ireland 3 adults 2 kids aged 8 and 9 years old flying from shannon to newark to orlando and orlando to newark and newark to shannon on both times we left newark 25 october and return on 2 of nov our kids were put sitting on their own as far as im concerned your company will have no luck in the future when your treating children like this i presume you alredy realise this is my last booking with american airlines
To whom it may concern receiving complaints about the service Eulen America:
I hereby make a formal complaint about the mistreatment and disrespect observed an employee of Eulen America named Olga, Mrs. old lady, gray hair with glasses, skinny and short, who did not want to provide us with her name or show his identification, covering it with his hands so we could not see it when we express our feelings towrad the way she was treating passegners, specially Cubans. This happened this afternoon, February 24th, at 2:00 pm in the Concourse D / E (for connection flights). This lady by the name Olga. treated contemptuously Cubans who tried unguided to walk out that door, and even some discrimination actitude was noted in her actions when he shouted: "Cubans are not allowed to use this exit, they must go down". However, many other passengers used that exit, without having any connections, but she apparently only referred to Cubans, by identifying them by their appearence and look like. More than once we saw her mistreat and humiliate comrades of the same staff, in front of everyone. When we told, (three people who were observing their behavior), we intend to file a complaint against her and asked for her name, she brought her 'Supervisor' Mr Miche Sixtol, who told us that she was not there to serve the customer, and that he could not give us her name, nor his name, since they worked for a private company. Similarly we saw he tried to prevent us to see his name, but we could see it. Olga's name we knew because we asked one of his coworkers, since all the time she hide her identification with her hand, so we could not see it.
They laughed at us when they saw we could not find someone to take seriously our claim, at least make known the discriminatory treatment of this person towards Cubans, whoonly showed a face of bitter and frustration towards passengers. We approached her just to ask a question, without even letting us finish it. I had to explain to some Cubans thatalso approached her to ask about Cuban flights, but as soon as she heard the word "Cuba" she not even allowed them to finish formulating tjir questions, and simply pointing his finger she sai in a loud voiced: "Cubans must go down ".
For your information, there were people who had the decency to guide us and tell us that this was the best way to make the complaint, and told us that it was not the first time similar incidents had been reported about Mrs. Olga, but no actions had been taken.
This same complaint I have posted on the website of Eulen America, hoping it gets to the appropriate persons/executives, so that this time action be taken to avoid this kind of situations. It is important to note that attitudes like this make a very bad image of the companies involved in any work done at the Miami International Airport, which counts on such a great international prestige.
I would appreciate a response to my emial.
Maria M. Brito
This is a follow-up to a previous e-mail complaint that I made earlier this morning, 3/19/2013. Because of our counselled flight, I requested had 2 (two) round-trip airfares. Reason for was because we lost one full day of our Cancun vacation. To add insult to injury ,we were booked on the next flight at 1;40 pm and that flight was also delayed.
On arrival to Cancun we waited patiently for our baggage, too no avail. Our luggage did not arrive. We are now without clothing and bathroom neccessities . Not only did we miss a full -day because of American Airlines ""mechicanical malfuncutions"" but we did not receive our luggage with clothing and were not able to eat out with friends this evening.
We are very dissappointed with this airlines. Doubt we will schedule another flight with your airline in the future. This is our first experience with American Airlines and it has not been good.
David M. Minniear
On November 2 my party of 5 was suppose to have nonstopÂ American Airlines flight out of San Antonio airport leaving at 7:05 am arriving in chicago around 10:30 am. Our flight was delayed by american eagle because pilot refused to fly. We did not leave until 11:00 to Dfw airport and arrived in Chicago around 5;00pm we only had 2 days and our first day was ruined because we got caught in Chicago rush hour traffic. On our way bac on Sunday we sat on the Tarmac of dfw for 1 1/2 hours repairs. Needless to say because of the airliners I pretty much waisted my money on this trip because I did not Have enough time to do all I set out to do. Also the American Airlines customer service reps in San antonio were very rude to be specific T.k. Jones. I do believe I need to be compensated for my time loss,my party of 5 just threw our money and time down the drain.
On march,10 2013 i made my stop in New York and i found my self with the situation of having one of my bags missing, i filed my report at that same day. Sinse then i've been calling day after day and having nothing in results, no one of your employees seems interested on helping by discovering when i Am having my personal belongings back. It have been a week on my waiting im afraid that Ill have to find another way to have results...
I am writing this letter to express how disgusted I was with the Customer Service on my recent trip on American Airlines. Departing JFK was a complete nightmare. The flight was originally suppose to depart at 5:05 pm, Thursday, September 22, 2011. Upon arriving to the airport I checked the flight board and saw that my flight was scheduled to depart on time without any delays. Boarding the flight went smoothly until it was time to depart. We were sitting on the plane for an hour without any explanation from the pilots or flight attendants.
It's not until several passengers began to notice that we had not moved from our original spot that they began to stand up and ask questions. The pilot finally announced that due to weather that one runway was being used and we would depart.
The flight attendants service below average. I could not believe that on a flight from JFK to LAS would run out of beverages and snacks. Not to mention I was more appalled that American Airlines did not offer complimentary snacks but were selling snacks (that were sold out as well)! Worst flight I've been on in a long time!
When people fly they would like comfort when doing so. Good customer service should be mandatory! On a flight for 5 hours in misery is horrible. I will be sure to bypass American Airlines and take my business elsewhere until your company decides to step it up.
I'm a white 62 disable female and I was asking one of your employee were do I catch a shuttle bus to go to a hotel and she told me that I would have to get in a line going outside so I did but when I did go outside she came up to me and ask me what the heck iI was doing I told her again I was waiting for a shuttle to the hotel she told me I was in line for the shuttle to the airplane I told her she told me to she got mad at me and told I could go to jail and she said you people think you can do whatever you want to and the person was black woman and I felt she was against white and I was very upset and wanted to cry. Also my flight canceled do to too many airplane needed to be de-iced there was 18 plane ahead of us do to all the flight crew wasn't there so by the they got one there they had to canceled the flight. They had me to the American airline desk they set me up with another flight and I ask her about staying in a hotel she gave me a voucher for a cheaper hotel and I asked her why would I have to pay for a room she told me they couldn't do nothing about so being disable is just to bad for me all this happened in Philadelphia, my flight number was 3780 the date was 1/06/15, trip number was 218-512-630-03 airline confirmation was BVBQJQ. I like to use American airline but I didn't like your employees in Philadelphia and I didn't like to be treated the way I was treated.
I have received a call from a representative concerning my necklace that they found it and they where suppose to call me back and I have not gotten a call back. I am not pleased with your service I have not only not gotten a call back but I have not received my necklace back either. I have been trying to call as well as sent several e-mail concerning this matter with no response if this matter is not resolved I will have no choice but to submit a complaint with the police department that It was taken out of my suitcase and I will never use your airline again. I have described the necklace to a tee and It also had my name and address with the neckless which is how mary got in touch with me. I have heard absolutely nothing and when I call all I do is get put on hold.Now If I am not gotten intouch with in 5 days I will go onto -facebook-twitter and pinterest and any other web site I can to let people know what kind of service you get and how things are taken out of your bags.not only was my necklace taken but my pajamas...really..baggage people are that desperate....My new address is <hidden>..My name is <hidden>..that necklace was a birthday gift..if I lost it ..it would be one thing, but my suit case was locked.
I left for the trip of a lifetime that I have planned for a long time to Australia/NZ. My 1st flight was to LA from Sacramento on American Eagle Plane. The lady at counter said she could only send luggage to LA, not to AUS. Went to pick up luggage to recheck in LA and wifes was there but not mine. We saw both luggage pieces go onto plane. The flight was delayed because it needed more fuel and they were shuffling luggage around for 45 minutes. LA did not know where my bag was. I caught my next flight to AUS and had tour company help me follow up. I did not have my dive equipment and missed out on the barrier reef dive. I did not have my belongings and had to spend tour time shopping, missing important events. AA ruined my trip and caused me a lot of stress for 8 days. My bags didnt even leave LA for 5 days. What is wrong with the people working there. If the lady in Sacto had put something traveling to AUS maybe my luggage would have made it. This is not the first time this has happened with this airlines. I think AA needs to pay me for 8 days of my tour that caused me such stress I was not able to enjoy it like I should have. I do not want a voucher for American AIrlines as I plan to never travel with them again. I think a cash settlement for $1,000 is more reasonable and I don’t think that even covers the missed days and things I had to purchase. It does not cover the stress it caused, thats for sure. I do expect a response. If there is not a reasonable resolve to this problem I plan to write to the higher beings and the newspapers. I also no coming home this happened on another flight coming from Phoenix prior to picking us up in LA. The pilot explained exactly why they were late. Sounds like a pattern. Please respond. Thomas Morris.
I think someone been watching the clock or the 3 hr delay on the tarmac would have cost AA lots of $
AA6159 (british airlines code/share) time of flight was 18:00 At the gate we could see the plane so what was the reason for
showing it was to leave at 20;00 So then we started to board after 20;00 Then the hell began waiting another 2 1/2 hrs leaving
at 22;30 So the Captin finally told us why they had to change some electical problem and still were writing up the paper work
the rule as I know it is only after 3hrs or would there be compensation to the passengers. Good work AA you saved yourselves
lots of $, By the time we did reach LONDON there were at last 100 or more passengers that had misses their connecting flights
A real night mare for all of the parents of small children ,and disabled passengers like myself, From the time I left a bed till I arrived home to my bed was 33 hrs of hell. Why couldn’t AA have taken care of altertive flights at the very least for the passerges that put a very heavy burden on them SHAME ON AA.
Due to late AA take off of two consecutive attempts to fly to SJC from DFW (direct flight) yesterday, my business colleague and I missed a very important meeting with Intuitive Surgical in San Jose, CA. Both delays were due to AA maintenance issues that should not have happened and posed great safety risk to all passengers.
1. Tires needed changed – we only learned once onboard so had to remain on plane. No choice.
2. Then we had to return to DFW post take off emergency landing due to hydraulics failure.
3. Second plane (no sense of urgency and had to wait in long line to get assistance) had ‘Computer Malfunction’ onboard – we sat on runway for another hour.
No offer of assistance to board another flight airline was provided by any AA gate agent or representative via phone as well. We had no choice once on Plane #2 to stay on as it was out on runway with computer problems.
As this AA negligence has caused us to lose business, waste an entire business day and create an embarrassing business situation for us, I would like to request a Full REFUND or voucher to compensate this embarrassing situation.
My colleague that I was traveling with spoke to Karen Manning in Customer Relations with American Airlines and she issued an e-voucher to her (Michelle Fleming). She was told that I needed to fill out my own form to obtain the same.
My record locator number is YNRVCV and my ticket number was 0012387866966. My AAdvantage number is 2U9M168. Please contact me by phone at (903) 530-6990 or by email firstname.lastname@example.org if you need any further information.
Thank you in advance for your help and consideration.
William (Bill) R. Woods
Disclaimer: This complaint was submitted by William R Woods on 03/20/2014 at IP address 184.108.40.206 using our American Airlines complaint form. This opinions contained in this American Airlines customer review titled, “Poor Service = Multiple Delays” do not reflect the opinions of this website.
from Ontario Calif. to San Francisco was suppose to go to Washington DC but their was a ground stop in San Francisco so I ask them about my flight so They send me to Chicago when I arrive they said they don’t make stops at GSP SC so they said they would send me to Charlotte NC before we left Captain was late and at Chicago they change gate from H3 to H2 so when I went they said I had missed the flight and I was there so they send me to Philadelphia and then after their was a 1 hour delay and then to GSP SC and all this was at American Airlines because of Untied Airlines could not get me home from 8:00 pm Sunday night to Monday night almost lost my job and no sleep for 2 days
De4ar Sir: I received an email today at 2:18 Pm EDT here in Bradenton , Florida. It told me that a ticket had been puchaed using my credit card. This ticket is absolutely fraudulent and must be cancelled immediately and you must tell me which credit card was used , what number, so I can cancel it immediately , as it is compromised now by thios mysterious traveler named: JACK SMITH. That is an obvious fake name, and ceratinly not my name: George P. Kickliter. I di dnot place this order myself and did not authrtoize such a trip. I live near Tampa, Florida, a long ways from Termpe, Arizona. Details below:
Thre email was from “Airlines” (email@example.com)
Your order#:4182522…………………THIS IS A FALSE/FAKE ORDER NOT MADE BY ME!!!!!!
ELECTRONIC TICKET NUMBER: EH8356675802***THIS IS FALSE FAKE ORDER AND MUST BE CANCELLED IMMEDIATELY DATE TIME: 29 APRIL 2012, 10:52 AM ARRIVING TEMPE ref: LE8218 ST
WHEN I DONLOADED THE INFORMATION ON THIS TICKET , IT HAD DIFFERENT INFO:
ELECTRONIC TICKET NUMBER 27 APRIL 2013 ETICKET#: EH4267181601, ARRIVING TUCSON 09:35
PLEASE CANCEK BOTH TICKETS FOR FRAUD IMMEDIATELY AND NOTIFY ME OF ANY ANALL CREDIT CARDS USED ON THESE TRANSACTIONS. GEORG EP. KICKLITER TEL:941-75-0290//CELL: 941-773-5117 GPK
I received an email today saying I have a reservation on AA from Mpls. to Lexingt0n on April 24th with a $279.79 charge. I have NOT made this reservation!! it’s a phony. I want to make sure this charge does not show up on my credit account. I also called American Airlines of this fraud and notified my credit card company today please verify there’ll be NO charge made. The agent told me at AA that this is a fraud…thank you for taking care of this. Would appreciate your email verifying that this has been taken care of by Amer
To whom it may concern, I am a teacher in the state of California. I was on my way home from a trip to Costa Rica. I had with me 5 students, a VP and a parent. We had spent a week traveling and learning about Costa Rica’s Rain Forest/ ecosystem.
On our way home (3-29-13), we were on American Airlines flight number 177 out of JFK flying into SFO. What I experienced on that flight was very surprising to me. We were seated on the left side of the plane right next to the serving area for first class. Very early on in the flight we witnessed a tall black man that was working in the serves area (but not serving) have what I would categorize as a childish fit.
He was loud and putting down another airline employee for organizing the service area in a way he did not like. He was waving his hands above his head and talking loud in an angry manner. The two older employes that were waiting on first class had to go in and calm him down. They were explaining to him that people just do things differently and that it was ok. The black man spent the next twenty minutes banging and shoving thing around as he rearranging the service area.
Not only did my student get to hear him putting down another employee they got to witness this episode as well. The employee he was putting down was another black woman waiting on the section behind us. She was also rude to American Airlines passengers when talking to them.
About a half hour after this happened, a passenger behind me set a wrapper and a empty cup on the tray beside this service area. The black man let into him like he was a little kid. The man said he understood not to put his stuff on that tray anymore , but the tall black man kept yelling at him.
He kept saying “you do not ever do that again” “do you understand” in a angry loud voice over and over again. The man behind me told him he understood and could do without the lecture. I have never witnessed that kind of rudeness from an American Airlines service worker in all my fly experience.
I later got up to go to the bathroom. When I walked back to my seat, a bleach blond woman (American Airlines airline employee) with a double chin was standing behind the service cart at the service center for first class. The cart was right beside my seat so I could not get to it. So I was waiting for it to move. She turned around and in a rude and loud voice said ” What are you doing”. At this point, I could see why some people got irate on airplanes.
I was talking to my parent after the flight and he expressed a similar concern about these employees. He got up to throw away his trash. He walked to the back of the plane and held out his cup for the service worker to take. She was just standing in the back. She pointed to a plastic bag about three feet away on the floor.
The two older gray haired service workers in first class (man and woman)and the gentleman who worked the back section who wore am knit cap were always professional, kind, and worked hard. The black man and women and the bleach blonde should be transferred somewhere that does not have contact with the public. Their interpersonal communication skill match that of a seventh grader. The drama they brought to the flight left a bad impression of American Airlines.
I would expect to be treated and watch other people be treated much better than this on American Airlines flight.
Dear Sir/Madam: I have being an American Air Lines traveler for almost 20 years, and never had any problems before the 29th,Feb 2012. I made a reservation to travel to Trinidad on the 7th Feb,2012 returing date Mar 14th,2012. I received an emergency call from Atlanta informing me that my mother had a hearth attack and had passed away. I made reservation to travel back to Atlanta on the 1st, of March 2012.
I was charged $257.00 US which was $1.659 TT dollars which I paid cash. I was informed by one of your AA supervisor in Trinidad that when I get back to the USA I should request a foam for an emergency waver and I must provide AA with a copy of the death certificate for my mother. I call your company on March 5th,2012 and spoke to an Agent name Mr.Bob, he won’t give me a last name. After explaining to him my concerns he sounded a bit rude and did not seem to be interested in hearing my complaint; he just said to me go on line and file my complaint.
I am 72 yrs and has never felt so insulted by one of your employees before. May I thank you for your concern in this matter.
My wife needs a wheel chair when we travel.On American Airlines flight number 1772 on 1-24- 12 from grand cayman to miami my wife was sick and was cold . We were told that blankets were no longer available butwe saw them being used in first class. this was not as bad as the situation we ran into in miami . The young man who was waiting for us with the wheelchair was very nice and took us thru to the gate for our connecting flight to detroit.Now the bad part. Wehad a four hour lay over till our next flight.My wife has very limited mobility so she needed the wheelchair to get to restrooms or restaurants.We were told by American Air we could not keep the wheelchair while we were waiting.
One young man found us a chair but a young woman told us that the chair did not belong to AA and took the chair away from us. There was no one at the desk for the first three hours so we could not ask for help. So my wife suffered for the three hours.Finally some one came to the desk and got her a chair. I am 84 and my wife is 82 this was not a pleasant time for us.I hope changes can be made so this would not happen again on American Airlines.
Dear American Airlnes… you suck big time. I believe it would be my mission to bad rep this unprofessional and disorganized airline company. American Airlines passengers be aware, two times they cancelled a flight on my. asking to leave the next day, both flights were from New York to Rio (flight # 255) and even last night (oct 07 2011) they cancelled, it was very important to me to be in Rio today saturday october 08 as there is a launching of a new condominium and I was going down there to buy an appartment, and the buyers of today would receive a brand new car.
So thank you American Airlines you cost me aggravations, time, stress, gasoline, time off from work, etc etc. I don`t thing anyone ever made me this angry, furious and frustrated in my all life, but you American Airlines succeded, be ashemed of carrying a name that represents a country like America.
Me and my husband was supposed to go to San Jose on 9 August. AA called us and said our flight is cancelled and we have to go next day. We had to go same day as it was urgent so we called them. AA put us not to direct flight to San Jose but we had to change two times our plane from Washington to Texas first then to Denver and then to Oakland. We reached midnight to Oakland. The airlines did not apologize to us and gave us any discount. We are not going to go by that airline anymore we decided.Even in plane our seats were not next to each other.
RE: Flight Number AA017, July 8th 2011. My wife & I just returned from a trip where we flew AA from St. Petersburg to San Francisco with layovers on New York & Helsinki. Upon landing in New York we went to our gate #46 to catch flight #17 to San Francisco. We arrive over twos hours early, checked in and waited like normal. Prior to the boarding, there was an announcement that flight #177 to San Francisco had been cancelled due to weather (??) and those passengers would be moved to our flight #17. When boarding began, the desk agent made a PA announcement offering the following to each passenger that was willing to give up their seats: $500 travel Credit, Hotel, Meals & Transportation, 25,000 air-miles.
The agent made another request and sounded desperate. My wife & I volunteered. The agent was very pleased as were the people that were given our seats. The agent told us to go sit down and he would get back to us at the end of boarding as he was busy. We did. Just as the doors were about to close, the agent came running up and said: “It seems we do have two seats on the plane and have rescinded the offer” I asked him to repeat that as I was not sure that this was correct. He concurred and said we had to board the plane immediately. He took our boarding cards and rushed us down the gate where we were called to hurry. He then came running up and said: We have moved your seats.
I have one seat in Business class and another in economy. Hurry and go to your seats and he went back to the desk. Upon entry into the plane we looked for our seats and found people sitting in them. They moved and is was chaotic. As a matter of record, we booked this flight well in advance to sit together for a reason. My wife just had an accident and required assistance from me and she recently lost her mother for which I was there to comfort her. We had also purchased a ticket for our son (my stepson). He did not fly back with us as his grandfather died and we changed his flight for 10 days later. So, our vacation turned into a funeral trip.
The last thing we wanted was to be forced to NOT sit together. While trying to assist my wife, I was ushered out of business class to my new seat assignment next to the kitchen seat #22H. A seat I would NEVER book for any flight. I could see my wife from where I was standing and she asked the flight attendant to assist her with putting her bag in the overhead compartment. The flight attendant looked at my wife in disgust and said: “What, You can’t even lift your own bag” My wife replied: “I have a shoulder injury and need help putting it up there”.
The flight attendant replied in a very snide retort: “I have a shoulder problem too, so put your bag up and go back to your seat” and then walked away without looking back. This was very unsettling. My wife waited moment and no help came. She then came back to me at my seat area and asked me for help to put her bag up. The flight attendant was there and looked at me and said: “Are you going to help her?”. I said absolutely and went to her seat and put the bag away. The attendant was nowhere in sight, she had dispensed with us. I returned to my seat and we departed.
About 2 and half hours into the flight, my fight attendant came with a tray of water cups. He asked the lady next to me if she wanted water. When she said yes, he replied” “I will return with some other water for you as you don’t want this tap water” He then smirked at me and asked me if I wanted water. I said no as I brought my own. He returned with bottled water for the woman next to me. Oh, she was a flight attendant from another flight. This in itself was not so bad as was the obvious contempt for the water being served to me. I didn’t worry about my wife, thinking in business class is no problem with water.
But, my wife did not get any offers for any drink until food- service time. Though all the men in the cabin did. The Flight attendant was rude and non-responsive. After this I decided to watch, so I stood up in my area where I could see where my wife was seated. I witnessed the flight attendant flitting around all the men in the seats and totally ignoring my wife.
At one point my wife was fiddling with her tray and the attendant came walking by and gave it a shove as she passed.
This startled my wife and upset her. The rest of the flight was the same. I am not sure why the flight attendant was so rude and disregarded my wife in the way she did.
I do not know if in fact she also had a shoulder injury or some other calamity going on her her life. But to treat my wife with such contempt the entire flight is absolutely uncalled for. Additionally, when the gate agent gave us the offer to fly the following day, I called our transportation that was meeting us in San Francisco and concealed it. By the time we were forced to get on the plane in seats we did not reserve it was too late to call for transportation. So, after being treated like trash for hours, my wife was in tears, I was terribly tired as I had to keep moving for the constant kitchen cart preparations for a flight I had been told we would not be on.
Upon arriving in San Francisco, we had no transportation and we were going home in Santa Rosa. The taxi was $257.00 before tip and we had to wake up friends at 2;30am to bring us our keys as they had them with our car. Very embarrassing. In essence, our seats were given to someone else under the “Promises” that we would be compensated.
We were not and were forced to take alternate seats apart and we were treated very poorly the entire flight that we should not have even been on and left at the arriving airport without our preplanned transportation.
At the baggage claim help desk, I filed an incidence report which I was told would be entered into my file for your retrieval.
Do you think this was a reasonable set of circumstances? Was the flight attendant acting as American Airlines policies regulate? Was it fair to sell our seats then force us to board under these circumstances? I would very much like to talk to you about this and look forward to hearing back from you soon.
On July 8, 2011 I had reservations to travel from Maracaibo, Venezuela to Miami, Fl. on flight AA724 leaving Maracaibo at 7:AM. I made arrangements to arrive at the airport no later than 5:00AM. On the way to the airport we came upon a traffic accident which slowed us down. I arrived at the ticket counter at 5:42AM and was told that the counter had close at 1Hour and twenty minutes before the flight. I arrived just two minutes after and could not get on. I pleaded with them to let me on but they would not. I asked if there were any empty seats they said yes but I could still not get on the airplane.
I then had to reschedule through Caracas to Miami for my final destination to Lafayette, La. I was flying First Class from Caracas to Miami and Miami to Houston. After rescheduling only the Caracas to Miami flight was first class and I had to pay almost $500.00 for Coach. I also had to pay for a domestic flight from Maracaibo to Caracas. This was very stressful and inconvenient to say the least. If your policy is to shut down the ticket counter at 1Hr. and twenty minutes before flight time I am not aware of it. I have seen standby passengers board 5 minutes before flight time.
I decided to fly on American instead of Continental because Continental flies through Panama, but I may have to take that route next time. Your take it or leave it policy is not working well for me.
From India was in USA for observership in cleveland clinic- ohio in june- july and have very bad experience with american airlines by misbehaviour and felt that I was a victim of racism. I was charged 60$ for my second baggage inspite of having eligibility and permission in my ticket which already tie up with british airway. I have 1hr stressful time and mental harrassment even the matter was unsolved by higher officers. I ask for returning of undue charge with compensation of 5000$ to the airlines and british airway suggest me to ask to american airlines as they are not responsible for that. So please do needful at the earliest as part of neutral justice.
I had the misfortune to be booked on AA flight AA 1932 from Miami to Montreal on Sunday, 19 June with ETD of 20.25. I should add that I had travelled to Miami on AA flight AA248 from Brasilia on the same day. I can say with all honesty that in over 40 years of flying in Europe, the USA, Canada, Australia, South America and Africa that I have never experienced such inexcusable treatment by any airline as was meted out by AA in Miami on the night of 19 June and early morning of 20 June. I shall never travel AA again and will warn friends, colleagues and anyone prepared to listen not to do so. I am preparing a newspaper article to be published here in Brasilia to the same effect.
The original gate for departure from Miami was given as D46. The ETD had been revised to 20.55 by the time I arrived at the gate around 20.00 due to an hour’s delay in the arrival of AA248 due to late departure from Brasilia and bad weather in Miami which had closed the airport for a short time. There was a flight to San Juan at gate D46 and all passengers had embarked on that flight by around 20.30. At around 21.00 AA staff at the gate announced that the San Juan aircraft had been embarked before arrival of all the crew who had still not arrived.
So, Montreal AA1932 passengers were informed, we would have to wait at D46 until the gate was freed or maybe there would be a gate change. At around 21.15 a gate change to D39 was announced. On arriving there we were told that the aircraft to Montreal was still not ready and there would be a further delay of 20 minutes. This turned out to be 30 minutes at least but around 22.00 embarcation commenced. By 22.30 embarcation had been completed and dinner orders for business class passengers taken by stewardess Eva Von Bromssen although by the time she got to me on the last row of business there was no longer any alternatives.
Shortly afterwards, business class passengers witnessed the male flight attendant on the flight shouting angrily at someone trying to embark along the lines of “get off”. A few minutes later the pilot emerged from the cockpit and reprimanded the flight attendant and I caught phrases such as “I should have been consulted”. The flight attendant attempted to respond but finally turned on his heels and marched into the coach sector. A few minutes later the pilot announced that a passenger had been removed from the aircraft and his checked luggage would have to be removed. This would cause a further delay while his luggage was located and there was a critical time issue in reaching Montreal before the airport curfew there.
A little before 23.00 the pilot informed the passengers that the flight could not make Montreal before the curfew and was therefore cancelled and that we should all disembark and rebook our flights. Being in business I was one of the first to leave the aircraft and upon reaching the rebooking area I was confronted with a long queue from another cancelled flight. I waited in line until after midnight. Fellow passengers in the line told me that a young man was ejected from the flight by the flight attendant because he was either drunk or drugged and was causing a disturbance. I was also told that the flight attendant involved had also left the flight, whether ordered to by the pilot or on his own volition.
On reaching the desk I was informed that I had been rebooked on flight AA 1984 at 08.25 the next morning on coach class and that I would have to wait until 20.25 if I insisted on a business class seat. I have been delayed by volcanic ash, strikes, bad weather etc and have always been accommodated at the airline’s expense but the AA supervisor at the desk was adamant that AA was not prepared to do this. She even tried to justify the cancelation of the flight as due to bad weather which was an outright lie as the problem was caused by the removal of a passenger who should never have been allowed to embark in the first instance.
I was given a discount voucher to the Nht Courtyard Marriot and told to make my way to the exit opposite gate D25. It was around 00.30 and the Skytrain airport was no longer operating so a steady stream of exhausted passengers had to make their way to gate D25 on foot. I waited until 01.30 for a shuttle which never came and I was subsequently informed by the driver of the shuttle to another Marriot that the shuttle to the Nth Courtyard Marriot did not run after midnight. All the hotels in the region were full as I was told by the drivers of the few shuttles remaining. The airport was closed so at nearly 02.00 I had to take a taxi to a very dilapidated motel called the Miami Springs Inn with dirty bed linen and a lock on the door which did not function. I could easily have been assalted or worse.
I have given this as a personal safety share example to employees of the company I represent with advise to avoid at all cost flying with American Airlines who simply abandoned passengers to their own devices at after midnight. The discount voucher to the hotel states that a courtesy AA has negotiated a special distressed rate with the hotel. I would comment that AA has no idea of the meaning of the word courtesy. The whole episode is now in the hands of the company I was representing who I am hoping will take a very strong stance on the issue.
RE: Itinerary No. NKIJNG. I booked flights on American Airlines for myself and my three children, departing from LGA to MIA on 2/19/2011 and returning from MIA to BOS changing planes in LGA on 2/25/2011. I also had seats selected both ways. (Please see Itinerary attach). I checked into MIA airport for my return trip on 2/252011 around 12:30 p.m. and was told by the ticket agent that all flights to LGA was delayed, there was some kind of weather problem in that area. (I believe they said high winds). Because we checked in so early and they were having problems with all or most of the American Airlines flights going in that area they decided to put us on standby on an earlier flight direct to Boston.
I was also told by American Airlines if we did not get on the standby flight we will be able to take our regular schedule flight. We did not get on the standby flight, when we try to get on our regular schedule flight, we was told that that flight was booked up and we would have to go on standby on that flight. Our seats was given away. We waited and was then able to get on that flight as a “standby passenger” even though we already had selected our seats months ago. (Please see Itinerary), now my children and I had to sit apart. Then I was told that they cannot get us to BOS until Monday morning. In order for me to do this I would have to stay in LGA for 2 nights.
I was not offered a hotel or anything by American Airlines to help me with this situation. I was only told they are not responsible for the weather. The ticket agent did not seem to care about my situation. I was forced to take a taxi from LGA airport to the bus terminal. My children and I found our way, not knowing New York City, we actually got more help from the people on the street who we asked directions, and got a bus to Boston, we arrived in Boston at around 3:45 a.m. on Saturday morning. When I picked up my luggage at BOS Logan Airport, two of my suitcases were damaged. One the handle broke and on the other it was torn.
I am a frequent flyer of American Airlines and I am now considering no longer flying with American Airlines in the future. The customer service, the attitude and not caring attitude of your employees is not acceptable.
I wanted to write you concerning our recent trip to Mexico. Our first issue was with American Airlines. We were three (3) hours leaving Nashville. First, the workers were late opening the ticket kiosks and counters for us to check our bags. No one used the weather as the reason. Second, we set on the plane two hours. We were told that they had to fix “a loose light on the plane”. The pilot said it should take 20 minutes. It took 2 hours. We were hot and thirsty. We missed the connecting flight. We were put on the next flight to Phoenix. This flight took another 4 hours. From there, we landed in Cabo 3 hours later.
Nashville (BNA) - Charlotte (CLT) 13 Jan 05:40AM - 08:23AM American Airlines #887
Charlotte (CLT) - Cabo San Lucas (SJD) 13 Jan 09:55AM - 01:15PM American Airlines #836
Cabo San Lucas (SJD) - Dallas/Ft.Worth (DFW) 18 Jan 03:15PM - 06:54PM American Airlines #1385
Dallas/Ft.Worth (DFW) - Nashville (BNA) 18 Jan 08:55PM - 10:41PM American Airlines #2501
I feel like American owes each of us a refund for the inconsiderate way that treated us on the outgoing flight.
On January 16, 2018 as I boarded my Flight 4529 from DC to Pittsburgh in Group 1 heading towards my seat 2A, I attempted to unload my briefcase into the overhead storage. All were full in First Class where I was seated so I went back into Coach to unload. Once seated I asked flight attendent Ariana (white female with red short hair) for assistance in moving my briefcase closer so that I would not be delayed upon arrival into Pittsburgh. As she continued to close the overheads she simply stated that "they were all full" without making any attempt whatsover to reset and make room for a briefcase she did not even bother to determine the size of. 5 minutes later a passenger seated in 6A, 4 rows behind me, says that he has a bag to be stored. Ariana without hesitation opens up the overhead that she told me minutes ago was full and then opens up others to accommodate his request. I wait until she is about to make room for his bag and then loudly state "I need to understand how is it that for me you would not look to make room for my briefcase but for him you happily and quickly are looking to satisfy his request." At that time the flight attendent from the back of teh plain walked up and smartly tells Ariana to accomodate me since I was there first and had requested prior. I went to the coach section, retrieved my bag and placed it where I had initially asked for Ariana to place my briefcase. I need to know from American Airlines how is it that a Sapphire Level member seated in 2A could be treated so nonchalantly and so receklessly. Ariana actions were total bullshit, lazy unprofessional and racist and yes I am an African American. It won't be tolerated and do not intend to let this blatant act of racial insensitivity performed by your employee go without documentation as I await your response here!!!!
re. Spaceflight AA4527 delayed about 2 hr.s. to take of from N.Y, JFK to Washington Reagan on Jan. ,05,2018and caused me to miss my connection to Cincinnati on AA5133 on same date. I advise the flight crew of the need to attend my brothers funeral service. I was advised to fly to Columbus Ohio on AA4698 and take a taxi to Mason Ohio where my hotel is locate and that Mason was only one hour by taxi. I took their advise and flew to Columbus and had to pay the taxi $212.00 for the trip to mason which lasted more than 3hrs. to complete. I can submit the taxi receipt on your request for cab # 937 on United Taxi. I arrived att United Inn Express & Suites about 3a.m.on 1/6/18. For the incorrect instructions of the attendant on the AA4527 flight I need the refund of the taxi fee for $212.00.ref. EWGCPR. Orlando Cortez.
On Saturday, December 23, 2017, I took an early 3:25 A.M. LIFT ride in order to take an early flight from CAK to DCA. Flight AA5260 was delayed over two hours due to a reported mechanical issue. After several gate changes and an airplane change we departed CAK @ 8:12 A.M. rather than the scheduled 5:42 A.M. departure time. We arrived at DCA @ 9:12 A.M. rather than the scheduled arrival time of 7:04 A.M. I am a 62 year old disabled veteran with a monthly pension. The additional expense of the early transportation, along with my checked bag could have been preventable if not for such an early flight. I certainly hope it's possible to be compensated by AA for an unfortunate inconvenience the mechanical issue subjected me & others to 12/23/2017. I also hope to have a more favourable experience on my return flight AA5188 scheduled for departure later today @ 5:10 P.M. I have not received a response to my online form suggestion/complaint submitted on or around Saturday, December 23, 2017. I look forward to a response to my email to address my genuine concern expressed. Respectfully, Celestine Shelton. 330-622-1699 #7031671278 2 Baggage claim # AA 79 54 83
I was told after paying $50 for my carry on, that I could not take it on the plane. Everyone I dealt with was rude. I will NEVER fly American Airlines again
To American Airlines Customer Service,
On September 30, 2017, I was transferred from a United Airlines flight to an American Airlines flight because of a flight cancellation.
I boarded the American Airlines flight and then it was cancelled due to mechanical difficulties.
I spent the entire day and night in the Sacramento California airport and was not able to get home to Detroit Michigan until the next morning!
As a result, I was late getting to work and missed an important meeting. And, I arrived stressed and exhausted after my upsetting travels.
The reason for my trip was to be with my Mother who is battling Cancer and was receiving a chemotherapy infusion treatment..
I would appreciate receiving a refund for my return ticket from Sacramento to Detroit. Thank You!
Janet Warda (734)-255-6578 // 22008 Provincial Street Woodhaven, Michigan 48183
The flight and service were excellent! Beautiful new plane. My complaint stems from being forced to sit next to a huge person in the aisle seat. I consider myself and my wife to be of average size. We fit well in the seats. I put the arm rest down between myself and Mr. Huge. He objected a bit since his extremely large butt was now forced to conform. I had to keep the arm rest between my wife and I up and lean into her seat for the entire trip from RSW to ORD. By the time I got to ORD, my back was killing me.
This is not fair! I know he paid for a seat but so did I. There has to be something as an airline that you can do to accommodate everyone. Someone who tips the scales easily at 350 lbs should not be allowed to buy a standard seat. He needs to be in First Class, or buy 2 seats.
I am an Advantage member, flying a few times a year for business (V1232V4) and a few times for pleasure. We have a reservation for Dec. 29th to fly back to RSW (Flight 1267 at 12:05 PM). I assure you if I have another behemoth next to me it will be my last American flight!
I paid additional for exit row seating for my husband and myself to have more leg room and co,fort. However the seats we received were 13 D and 13 E on our flight home from Charlotte NC to Honolulu on October 28th and also,ashamed problem with seat for my husband from Honolulu to Charlotte on October 20th. These seats were smaller than any sea I've ever been in. No leg room or extra space whatsoever.m I do not believe we should be charged the additional a,punt that we were charged. D would respectfully request a refund for those fees. The flight home was Aa 694 on the 28th and the flight on the 20th was 433 the seat 24C. Thank you for your help
October 31, 2017
Charles W. Flagg
64 Owen Brown St.
Hudson, Ohio 44236
My recent trip to Dallas from CAK through Charlotte was fraught with difficulties and inconvenience that you should be aware of:
AA 5245 took me to Tulsa on Tuesday 24Oct leaving the gate “late” and putting me in Tulsa with too little time to make my connection to Tulsa. Knowing this, AA held my bags for the 6:45 flight to Tulsa without knowing the 2:25 Charlotte-Tulsa flight, also late was able to get me to my destination…without bags. I was forced to return to the Tulsa airport late at night to retrieve it.
AA496 Dallas to CAK through Charlotte did not leave on time due to a “maintenance problem” we were preparing to leave the gate. Arriving in Charlotte “late” the gate was blocked by a another plane with “maintenance problems”.
AA5134 Charlotte to CAK actually arrived “early” prior to 7:00 p.m. While waiting for luggage at the CAK carrousel for forty minutes another arrival came for their bags before ours…when an attendant at approximately 7:45 p.m. informed our group that: “the baggage bay doors were stuck, luggage could not be retrieved….”
My bag was delivered Sunday October 29th at approximately 3:00 p.m.
You will please note that each leg of my journey was affected by timing and service issues that should not be tolerated; leaving me completely dissatisfied with your airline…given a choice, I’ll choose another.
I had a horrible experience at Dulles/Reagan Airport in DC. Flew from Boston, MA where I had a connecting flight to Knoxville, TN, on Oct. 11, 2017. Asked a TSA agent if we were in the right terminal to catch our next plane which was gate 35X and she said, yes. No one told us we had to change terminals by riding a bus. There were no signs anywhere and no indication on our tickets! So, 3 of us missed the connection and had to spend 7 hours in the airport waiting for the next plane to Knoxville! It was horrible!!! Why is there not signs or information to guide you to Gate 35X? We lost a whole day, sitting in the airport! Went online to social media and everyone joined the party to slam American Airlines for not dealing with this problem. Tons of people contacted us to say they had also missed their plane in Dulles. Do you guys think we should KNOW we need to switch terminals? I think you should do something to make this up to us. You are responsible for 3 people missing an entire day by sitting in an airport! It was the worst experience I have ever had flying. I think you should give me a discounted ticked to make up for ruining my day. Please make a change at the airport and direct people to their "hidden" gate.
On October 7, 2017 my traveling companion (Sue Lytle) and I arrived in Lima Peru, after flying there on Latam Airlines flight 2068 from Cusco Peru. Our original booked flight was American Airlines flight 7694 operated by Latam, but due to problems caused by Latam we did not arrive on that flight. We arrived at 11:10 pm, with our connecting flight (AA 988) scheduled to leave at 11:54 pm. There was no one at the AA ticket counter or baggage check. Our cell phones did not work in Peru, so we could not generate electronic boarding passes. We did not know that the American Airlines ticket counter and baggage check closed one hour before the last flight leaves for the night, although we were later informed of this. We grabbed our luggage and went upstairs to speak with someone in the American Airlines office, but no one was there to help us. We were quite frustrated that we were going to miss our connecting flight!
A Latam attendant told us that the American Airlines ticket counter would reopen at 3:45 am. We opened up our sleeping bags and laid down in front of the AA ticket counter. After little sleep, AA opened up and we said we needed help getting back to the USA and told what happened. They sent us to the Latam counter for help. We hauled our luggage back and forth speaking with people at both airlines with no resolution to our dilemma. Finally, American Airlines said we would have to rebook, at a fee of $300 each, in order to get home. There was some hope that we might get a morning flight to Miami and then on to Atlanta, instead of our destination of Nashville, but by then, the Miami flight was full . Desperate to get home, we charged the American Airlines booking fee to Sue's credit card. Now, we were booked for an Oct. 8, 11:54 pm flight (988) to Dallas Fort Worth. We spent a grueling 24 hours in the Lima airport waiting. During this time, we spoke with Latam agent Ursula Olorregui who told us we should not have been charged for rebooking since missing the flight was not our fault. She advised us to file a complaint/claim.
We are requesting a refund of the $300 rebooking fee for each passenger, Sue Lytle and Anne Grindle. The record locator number for our trip was CKCREB. We have also filed a complaint/claim with Latam and disputed the charge on Sue Lytle’s credit card. Your speedy attention to this disappointing situation would be greatly appreciated.
I flew with u a month ago set in airport for 14 hours lost 500 pay from work now I am setting on a plane in Texas with no pilots wtf I will lose 500 again I can't say I will never fly with aa again because all airlines are the same where did custermer service go
I was flying out of Shreveport, LA.(shv) on Monday, labor day, Sept. 4, 2017. My flight was suppose to be a direct flight to Charlotte, NC at 7:30 am. The plane was there from the night before. We boarded the plane, about 45 people. No sooner did we get our seat belts on and they told us we needed to deplane due to a mechanical issue, which they knew about all night long. I personally feel that was bull, they only had 45 people on the flight so it wasn't profitable for them to fly out. I was then rebooked onto a flight to Dallas at 10:30. My original destination was Raleigh, NC. We boarded that plane, a full flight, only to be deplaned again for hydraulic leak. This flight was suppose to leave at 12:30. They did arrange another plane for us but that plane wasn't leaving till 3:30. We boarded the plane only to sit on a hot plane for 1 and half hours. They had said we were free to get up and walk around and even leave the plane, but no guarantee of reboarding the plane. They said if you leave take all your belongings. Needless to say that flight did take off at 5:10 not 3:30. They were so generous as to serve us water and a cookie. My original itinery had me getting to Raleigh at 12:15 PM, I did not get there till 9:00 pm. This was my 2nd time flying American. My first time was not as bad but did have a problem. Back in May I was flying from Shreveport to Syracuse, NY. As had a carry on with me. When I went to board the plane they told me I had to check the bag. The incompetent clerk sent my bag to the connecting flight in Dallas not straight through to Syracuse. Needless to say I got to Dallas and had to leave the terminal and go to baggage claim and then proceed back through TSA check point. My overall experience with American Airlines is you are the worst airline around. I will never fly American again. In Shreveport we don't have many choices but the big 3, but I will definitely switch back to Delta anytime. Due to this problem on the Sept. 4th flight, I missed a welcome party at the function I was going to Raleigh for. I can understand having to deplane maybe once but certainly not twice and the have a long delay on the third plane. Thank you, Robert C McEntee, phone # 716-984-3636
On 9/16/2017 around 5:50pm my family was traveling from Chicago to Atlanta in security checkout location 7a when we encountered a TSA officer which was very rude and unprofessional representing TSA also American Airlines in a very distasteful way. We had a baby bag with milk inside, I do understand the necessary process to undergo in order to secure everyone including my family. As we patiently waited 20 min for the bag to be picked up and checked thoroughly after we cleared a young lady ( TSO Taylor) made the statement " when will y'all realize we don't care about your flight" my daughter and I were offended we placed no rush on anyone we were actually there 2 hours early as instructed, we asked the young lady for her name she refused becoming defensive and a bit belligerent with disregard for other AA customers. we then found an onsite supervisor who was very helpful and apologized for her conduct then gave us her name which is TSO Taylor. Ms. Taylors conduct was very unprofessional and she not only represents ,American Airline and the Airline industry in a whole.
I purchased an American Airlines ticket using rewards miles for my 17 year old grandson, Preston Corneau-Morrow. Preston traveled from Fayetteville , North Carolina to Los Angeles International Airport (LAX) on August 19, 2017. Preston was supposed to return to Fayetteville on September 9 but, due to a family situation, he needed to go to Knoxville. This necessity became apparent approximately 3 days prior to his scheduled departure.
I telephoned American Airlines and the representative told me that she could make the change and that the “number of points were the same” so it would be an even exchange. I would not have to pay any additional points. Several days after he flew, I looked back at Preston’s original reservation because I was trying to understand why he was charged $25 to check a bag. When I looked at the original reservation, I saw that I was charged 20,000 miles for that flight. The flight to Knoxville was listed at 12,500 miles at the time of booking. This was clearly not an even exchange to me so I called American Airlines in an attempt to get a refund on my miles. The representative did not give me a reasonable explanation for not being able to refund my 7,500 miles nor did the supervisor I asked to speak with.
I am confident that if the situation were reversed and the original flight cost 12,500 miles and the second flight cost 20,000, I certainly would have been assessed the extra 7,500 miles. I would have understood and willingly paid the additional miles.
I also asked the representative about the $25 fee for Preston’s checked bag. She said that he was assessed that charge because the charge was made on my husband’s account. The baggage fee is waived only when he accompanies other customers on the same flight. We have been American Airlines Advantage members for over 25 years. I was never aware of this rule. I have flown both with and without my husband and have never been charged a baggage fee. Admittedly, in the past 3-4 years it has been more difficult for me to transact the business of booking flights and negotiating your website because the account is in his name. My husband and I tried to have the account changed to both our names but we denied that luxury. This is in spite of the fact that we both use an American Airlines Visa with the same account number and an American Airlines MasterCard with the same account number.
I am asking that the excess and unfair charge of 7,500 miles be reinstated in my account.
I am asking that you direct where I can see, in writing, that there is a baggage fee for customers who travel independent of the account holder.
I am asking that American Airlines add my name to the account so I am able to avoid past pitfalls and can continue to enjoy our long-standing relationship with American Airlines.
My flight on Saturday was cancelled without notice. I missed my son's first college game and feel like I was robbed of something I will never get back. Customer service was the rudest I have ever experienced in my life. No help no compensation, Nothing. I'm speaking to an attorney. They should not be able to do this to people. My tickets were over $1,000. I and my family are devastated!! 5 standby flights and Nothing still.
My wife and I had reservations to fly round trip from Houston, TX, to Providence, R.I., on 9/14/17, on a combination of AA and Delta. Because our house was flooded by Hurricane Harvey, we had to cancel our trip. I spoke to Travelocity, in some foreign country, and was informed that there is no refund, even in the wake of this national disaster, but that AA would give us a credit for up to one year. However, there would be an additional $200 fee, per person, per flight, plus any fair increase.
People in S.E. Texas will be suffering through this killer storm and many will not be able to travel, and you not only refuse to refund any money, but you are assessing any additional fee on top of this.
Are you serious,
On August 24th I Had A Flight Leaving Ontario Ca To Seattle Washington When I Got There I Used A Machine To Get Boarding Pass And pay For Two Small Bags That Needed To Be Checked The Machine Was Not Working Like It Should The Lady At The Ticket Counter Came Over And we Explained That We Pushed The Buttons For Two Small Bags At 30 Dollars Each We Asked Her If The Machine Took The Payment Off My Debit Card And She Told Us No No No And That Was Not True She Said She Could Help Me At The Ticket Counter She Charged Me 50 Dollars Then For The Two Little Bags I Would Like A Full Refund For The Additional 59 Dollars That Was Charged On my Card I Have Already Put In Claims For A Refund And It Says Still Pending The Lady At Ontario Ca Airport Lied And There Was No Excuse For That At All Please Respond To My Claims Soon My Ticket0012145323389 My Daughters Is0012145323390 Thank You The PRN Code Is UNQVKF
August The 24th I Had A Flight From Ontario Ca To Seattle Wa I Used The Machine To Get Boarding Pass And Pay For Two Small Bags That Needed To Be Checked The Machine Quit Working Before It Did It Charged My Debit Card 59 Dollars For The Bags The Lady At The Ticket Counter Came Over And Said She Would Help Me I Asked Her If The Machine Charged The 59 Dollars And She Told Me No That It Did not I Asked Her Again She Said No No When I Got Home My Bank Statement Said That I Was Charged 59 Dollars And 50 Dollars So I Was Charged 109 Dollars For Two Small Bags I Would Like A Full Refund Of 59 Dollars Back As Soon As You Can Do It Thank You Faith Crawford
I purchase a ticket online with one of your representatives and paid additional $30.00 to ensure that my husband seating would be correct; all was great going to San Diego, however on the longest leg of the trip coming back from San Diego to Philadelphia. My husband who is 6ft. 3in. tall and was placed in a middle seat. I tried several times to get this corrected before boarding but each attendant suggested that I wait and speak to the agent at the gate. Once we got to the gate, they informed us there was nothing that they could do because all seats were full. This information was false, as well. I called the 800 number and they stated that they had one seat remaining, but because the agent at the gate had checked him in, she would not be able to change the seating. I am requesting a full return for my return seat or a round trip ticket. HERE IS THE RECORD LOCATOR NO: ZZ1QBU. I can be reached at 703-489-6991.
My husband and I experienced a problem going back home to Charlotte from St. Martin on August 12th. The check in machines were down and there was no one around to help get our tickets to go back home. We asked for help at the American Airlines service desk and she said that she couldn't leave here post. We arrived in plenty of time to catch the flight. We didn't have any bags to check since we traveled with only a backpack. We finally got in a line with others with checked baggage hoping that someone around would help us. While in that line the check in machines finally came back on so I got in that line to get our ticket. Others in line with us got the same black and white ticket out of the machine indicating that we should see an attendant so we went back to the service desk where the lady wouldn't help us the first time. She indicated that if we wanted to go home we would have to pay 150.00 more and catch the next flight back to Charlotte. We really didn't have the extra money and had to put it on our credit card but wanted to get home. We had no other choice. Yes,, there were people employed during that time but they were all downstairs at the boarding desk laughing about a shoe that was left on a plane. No one was upstairs to help us and we had plenty of time to get on our flight. I have tried to talk with Alicia Rande but she won't call me back after we got cut off on Friday. My next step will be in written form or with a call to Doug Parker to explain the situation. This is poor business and customer relations. This is a big matter to me and I don't expect to pay for something that is not my fault. My first correspondence back was an email that didn't have anything to do with my trip. It was a form letter. This shouldn't be the way you treat paying customers. We paid money for our trip and didn't use frequent flyer miles or credit card miles.
ON 8/27/2017 WE HAD TICKETS ON AA TO FLY FROM ROME TO LOS ANGELES VIA DALLAS. AT THE ROME AIRPORT WHEN WE CHECKED IN WE WERE TOLD THAT WE WOULD HAVE TO FLY TO LOS ANGELES TO VIA CHARLOTTE. WHEN WE GOT TO CHARLOTTE ABOUT 1 AND 1HALF HOURS LATE FROM ROME AND RAN HUNDREDS OF YARDS TO A DISTANT TERMINAL THE PLANE HAD NOT YET TAKEN OFF BUT WE WERE DENIED BOARDING (BOARDING TIME WAS 5:20 AND WE GOT THERE AT 5:12). THE NEXT PLANE TO LOS ANGELES WAS SCHEDULED FOR 8:00 PM BUT DID NOT LEAVE UNTIL AFTER 9:30pm DUE TO BEING ONE STEWARD SHORT. THE ORIGINAL FLIGHT TO LOS ANGELES ON OUR ORGINAL TICKET WAS SUPPOSED BE 6:55 PM AND WE ARRI VE AFTER 11:20pm (OVER A 4 HOUR DELAY). WE HAD PAID FOR A BUSINESS CLASS TICKET AND WERE PUT INTO ECONOMY CLASS. WE OUR ENTITLED TO A REFUND BECAUSE WE HAD PAID FOR BUSNIESS CLASS. ALSO OUR LUGGAGE (3 PIECES) ARRIVED IN LOS ANGELES AT DIFFERENT TIMES AND AT DIFFERENT TERMINALS AND IT TOOK ABOUT TWO HOURS AT THE AIRPORT TO FIND THEM.
OUR NAMES ARE STANLEY AND ROBERTA LEDERMAN AND I CAN BE REACHED AT 310-780-1650.
I was booked on flight from Greenville,SC to Seattle,WA via Charlotte (Flights AA 5117 and 443 on August 26th, 2017). When I got to the main passenger ticketing area, there weren't many people there, and I was called up quickly. I was told to use the computer screen, but was unable to find the number required from the paperwork given me by Clemson University. When I asked the attendant to help me, she said " I don't really like reading", and stood there. The other woman behind the counter laughed. It was left to another customer to help me, and she determined that I hadn't been given the complete paperwork. Eventually they found me, and when handed my ticket, I asked the gate number. No answer. I did not have my glasses with me (they saw a case, but it was empty - the glasses were way in the bottom of my carry on), so I squinted and asked if it was 13A. One woman said "Oh Lord.....he thinks it's 13A," and they laughed. They asked me to look again, and after another wrong guess on my part (met with further condescending laughter), when I got it right, I got mock applause. One of them then said "I'll help you out sweetheart", and proceeded to circle the gate number several times. Seething, I then asked if the escalator was to my left, and was told "Oh, no....I'm not helping you with that kind of life changing decision!". When I left, they practically collapsed laughing.
I have never been treated like this by an airline. I was humiliated, and the butt of an extended joke. I travel often for Clemson, and generally take another carrier, but I was asked to take American this time because of a slight difference in price. You can be absolutely certain that the travel booking group at the University will get this report, in even more detail than I have given you. I am outraged.
As I write this, less 20 minutes has elapsed. Whoever was at the desk at 11:00 are the ones responsible - there were no other employees visible.
Environmental Compliance Officer
Fight from Las Vegas to Chicago on to Traverse City Mi was poorly handled by American airline. Costing us 8 hours of wasted time, $60 in additional costs and missed activities at our final destination. Flight 2562 from Las Vegas to Traverse City touched down early on the runway at O'Hare airport. We were told by the captain, twice, that we would get to the gate early. However, due to excess traffic we were left in the "airplane parking lot" for a length of time. We circled into the gate area only to go back to the parking lot.
Now instead of an early arrival we arrived at our gate late. These things happen, however, here is the complaint. Instead of being courteous and allowing those passengers with connecting flights to exit the airplane first our exit took 10 precious minutes. Then when we exited and asked the agent what gate we were to go to she did not call ahead to tell them that we were on our way or even tell us the distance to our next gate. We went from K1 to G 18, the farthest gate in the American airline terminal! We were 5 minutes late.
Doors were closed and we were rebooked on a flight instead of 1:15 pm flight 3576 we were to leave at 9:50 pm on flight 3303! So we had to eat lunch, dinner and get a taxi home! Our ride at 3:15 pm was not able to pick us up at midnight. The personnel were somewhat rude and not helpful. We would hope to be reimbursed our excess expenditures of $60. Otherwise I will find it hard to fly or recommend this airline to others.
Charging extra money for seats on flights is a bad practice. No other airlines that I have dealt with charges extra for selecting seats online or charges if you talk to a representative and are charged $50 per seat. I forgot that you charge for seats and that seems to be only since my last flight so I forgot on this flight this week. I will do my best never to choose AA again.
I flew on AA 135 from London to LAX on Aug. 29th. (ticket code:1 001 2379856301 4). The flight attendants went through the plane delivering the "special request vegetarian meals". Next, they delivered meals to everyone else. When they got to me, the chicken meal was all gone and I was stuck with a vegetarian meal that I did not request or want. It was a pile of overcooked spinach and rice with a tiny bit of veg. sauce to one side of the rice. I left it and ate the tiny salad and roll. This was not up to American Airlines food quality that I am use to.
I feel American Airlines corporate office owes me some kind of reimbursement. At least a meal voucher for a domestic flight with no expiration date. I have been a loyal Airlines customer and even have the AA Citi Advantage credit card.
My daughter was on a flight on Thursday 9/15/2016 from Nashville, TN to Houston, TX with a stop in Dallas, TX. Her flight number was 2259 & 2368. Her flight was late taking off from Nashville due to weather in Dallas. Upon landing in Dallas she was told by her flight attendant that she would be fine, her connecting flight was still at the gate. Upon departing the plane she asked an American Airlines employee to please radio the gate and let them know she was on her way, again she was told not to worry her flight was still at the gate, which it was. Upon reaching the gate my daughter was told that they didn't think she was going to make it so they had given her seat to someone else.
At this time the gate was not closed and people were still boarding. This was the last flight out of Dallas to Houston! My daughter was told she would have to spend the night in the Dallas airport until the morning flight. I am outraged by this, my daughter had a seat assigned to her and it should not have been given to someone else, I paid for that seat, it was hers! The attendant working that gate was rude to her to the point where she was crying. This was our first time flying AA and it will definitely be our last! That your company would expect a young girl to spend the night in an airport is appalling.
Thankfully my husband and I were able to drive the 3 hours there and back to pick up our daughter because we did not feel she was safe or being looked after by anyone in your company. I sincerely hope you change the way you do things so someone else's daughter doesn't have to go through this. I am sure this complaint will fall on deaf ears but I feel better!
On August 19, 2016, my family of four were sitting on flight 253 (Confirmation #HUROKR) to Hawaii, Maui in LAX for 3 hours unable to take off because the plane had a mechanical problem and was able to take off on time. We sat in the plane unable to get something to eat. We were told several times from the pilot that he did not have the authority to let us leave and had no exact time when our plane would take off to Hawaii. It was miserable not being able to get food. We did not get offer water or even alone snacks.
A lunch from American Airlines would have been the appropriate thing to do for a full plane. My family and I would like to request a minimal check to take the family to a nice lunch. Maybe a check of $150.00 dollars to cover the suffering and waiting. We paid a total of $3,500 dollars on tickets round trip for 5 people we deserve some type of compensation from American Airlines. Please contact for additional information if needed.
I am not a person who normally complains because life is just too short, however this should be brought to your attention. This is in reference to a recent flight #AA1463 I took from Chicago O’Hare to Ft. Lauderdale on August 11th. I understand that the plane is going to be warm until we take off but this flight was unbearable for the first 20 minutes. The air was barely coming thru the vents; lots of people were complaining. They apologize and asked us to open the vents all the way however the air was barely coming thru. I took the first flight out so it should have not been this warm. My flight going to Chicago was in the morning and was nowhere as warm as this one and the vents were fine.
The biggest complaint I have is about 1 hour into the flight, I had gotten very congested and did not know why to find out there was a dog on board directly across from me. They kept him in a bag until the very end and that’s when I saw the dog. I am highly allergic to dogs. I was not aware that passengers can bring animal’s on board unless they were service pets. So the next time I fly with American I will inquire if any pets are around me. This was the worst flight I have ever taken, very uncomfortable and I suffered terrible breathing for the remainder of the flight. Had I known there was a dog that close to me I would have changed my seat. I hope you take this into consideration because if pets are brought on board, you really need to notify passengers or find out if anyone has allergies. You don’t have peanuts on board anymore because of people with allergies and to me this is the same concept.
I booked a flight for Christmas at 487.70 Total. The confirming email was very late--I never checked it. I didn't realize it was wrong until I received the pre-flight check-in notification one week after I booked the flight for Christmas. The dates were 10 days apart. The flight the reservation system booked for me was one week later for a short 2 day flight. I booked the car rental from the AA website that populated the dates automatically to match the flight days correctly for Christmas. I have the confirming email for the car rental. I explained this but All I got was "the system say's you booked the two day flight at that price one week before the flight". There are no deals that good for a flight one week before for two days at that distance but it fell on deaf ears.
There is no way that I mistakenly booked a flight for August for 2 days at that price instead of a December, January flight. The computer is always right even when basic logic is overwhelming and crystal clear. So now of course there are no flights at that price when I know they were available. Something happened and I'm very disappointed and hurt by the complete disregard for the facts.
Here's a complaint. 6 weeks ago Gail and I were heading for Maui when American Airlines cancelled our flight out of Dallas. The next day we flew out, but this time they put us in Economy instead of the $1033 more we had paid for first class. Here's the thing: Despite 3 emails and the travel agent's efforts, they have not refunded us that money or even answered us. For a retired teacher and a teacher's aide, $1033 is a lot of money. If you can, avoid AA. They are always late, frequently cancelled and darned hard to get them to pay up on refunds. American Airlines just plain stinks!
I flew with my daughter and family to the Cayman Island on July 30th and returned on August 8th. The flight there was great . they were there with a wheel chair each time we got off the planes. But on the way back it was totally different. I had asked have a wheel chair when we landed in Charlotte NC and St Louis but that did not happen. I have lower back issue and can't walk that far. I was really disappointed because it left me in a lot of pain.
When I purchased my tickets, because I am disabled, I asked for a seat closer to the front because I'm on crutches. I was told I could not be helped at that time, but someone from the disability area would call me a few days before the flight to help with better seats. No one called and when I called, I was only offered seats in the middle or a few rows back. I asked if I fall trying to maneuver what will you people say. I could have gotten better seats but AA dropped the ball. When I asked if I could change my flight, I was told yes, but I would have to purchase a new ticket.
Even though AA didn't help, the offered to carry me back to my seat in a wheel chair, which I find so humiliating. Of course the seats in the front were available tto purchase, but I could not be accommodated. Instead of telling me I would have to pay for another flight, you already have my money, so there's nothing I can do. I should at least be offered a seat that is for purchase, but of course not. I ended up buying one on my own to try to help. But why did I have to buy it, if it was available. This is horrible how you treat those of us with disabilities, even when I tried to get a better seat earlier, but I was told I would have to wait--wait to be mistreated.
I was traveling on American Airlines on Wednesday July 6th 2016. I arrived at the Dallas Fort Worth airport at 12:45pm traveling on flight #463 to Charlotte, North Carolina which was suppose to leave at 2:32pm but was delayed to 2:55pm. That really didn't bother me much but my return flight to Dallas Fort Worth is where it all started. I was returning on Sunday July 10th on flight #721 when it all started to unravel. I arrived at the Douglas Airport in Charlotte, NC at 4:00 pm for my flight back to DFW flight #721 leaving at 5:40pm.
I boarded the airplane at 5:25 which was suppose to depart at 5:40 but that did not happen. The captain came on the loud speaker at about 5:35 letting us know that we were waiting on passengers from an international flight to arrive to this flight. I had no problem with that thinking that it would be about 15 or 20 minutes, which it was. They arrived got situated and now I'm thinking ok now were going to be on our way. Now at this point it has been about an hour the captain comes on again and says he is waiting for numbers from the dispatcher to take off. Apparently he never received the numbers until 7:00 because we still haven't left yet. At this point I am very irritated seating on this plane all this time with no water offered to me by the staff. I guess he finally gets the numbers to take off and the time now is 7:15.
I travel Amercian Airlines paying the the higher price which I don't mind because I like to get where I'm going on time. I am an AAdvantage customer and this delay has really annoyed me to the point that I am writing this letter. If I wanted to be inconvenienced like I was I would have flown with Spirit Airlines. I feel at this point I need to be compensated some kind of way. Thank you, Camille Cheers
How does American Airlines not have a protocol with flights that are delayed and cancelled and get re-booked the next day. My 18 year old daughter and 19 year old friend got stranded in Orlando with no assistance from any American airline agent. How does this happen?
Arrived 3 hours early, checked in, terminal belt went down. Was sent to a new terminal, made to stand in two more lines just to be told they could not help us. When we finally got to someone and we were advised that the bags would not make it and we would be rescheduled for departure the next day. Meaning I lose on time, paid time off work, the money I spent for tonight's hotel, and the activity scheduled bc it has a 24 hour cancellation policy. This is completely unacceptable! I will wait for a response to this complaint.
My Letter to VP of Flight Operations: "Hi Mr. Stone, Thank you for accepting my request. On Sunday June 12 I was scheduled to fly out of DFW to RDU at 6:30 PM. DFW had canceled several flights to to sever weather. I understand that, but what happened afterwards has left me wondering if I should book future flights with AA. After arriving in DFW , I immediately located a boarding agent and requested a seat on the next flight to RDU. She took my ID an issues me a boarding pass. I was a little surprised but didn't think much of it. After boarding the plane I was informed that there was a mistake and I was issued the wrong boarding pass. It had another passenger's name on it. I was asked to leave the plane and I politely told them that I was not leaving the flight because it was American's mistake.
The captain said "Well we can do this the easy way or the hard way, but you are exiting this plane". What upset me most was that they allowed several stand by passengers to stay on the flight and did not ask any of them to leave. It was obvious that the flight was overbooked because there were 2 other gentlemen that were asked to leave along with myself. When I asked for compensation for a room, or an upgrade to first class on the next flight, I was told no because it was due to DFW ATC stopping flights for 4 hours. I have had other issues with American in the past, IE, Flight delays and changing gates.
At a time when oil prices are low and the Airlines are recording record profits, i cannot understand why AA was not willing to comp the Motel room and cab fair. I would like to respectfully request a full refund of my ticket plus compensation of $200 for the motel room and cab fare.Please let me know if AA can accommodate my request. Thanks." This is the response I received from the VP of Flight Operations: "Sir: I am away from my office at this time, but to ensure your concerns are reviewed, I would like to suggest that you contact customer relations via AA.COM. I work on the flight operations side of the business and customer relations is better suited to investigate your concerns." Unbelievable, blown off by the VP.
I have flown on AA for he last twenty years. June 12th 2016 we experienced bad weather this is no ones fault. However, Sitting on the runway for approximately 2 hours inflamed my Fibromyalgia causing me sever nerve pain, my medication was left on the plane and I didn't get it until the next day June 13th around 11:00. No one seemed to care about my pain and discomfort except for Mr. Duke a kind and caring agent working the night of June 12th. I am extremely disappointed in the poor service, lack of communication and organization between employees throughout AA and the poor attitudes of most of the employees.
I had a flight scheduled to leave Norfolk, Virginia, on June 3, 2016, at 11:40. The flight number was 5427. The flight was delayed for 2 hours as we sat on the runway. We missed the connecting flight because of the delay and the next flight was scheduled to leave 3 hours later. After sitting in the airport for the 3 hours, the next plane, flight number 2073, was once again delayed for another 2 hours. Once again we ended up sitting on the runway for 2 hours. I arrived in New York after 9:00pm. I had tickets to a Broadway play, which I missed.
The ticket to "Shuffle Along", cost me $169.00. It started at 8:00pm. When I called customer service from the airport, I was offered $50.00 as compensation and was told that there is no reimbursement for weather related delays. There were no weather delays. The weather was beautiful up and down the entire east coast. This was my first and last time flying American Airlines and I want justice from this airline. My weekend trip became a one day trip and I wasted much valuable time and money. There were no apologies made and no reasonable accommodations. There is no live person to talk to about this horrendous airline!
I complained but received no action other than your receipt of my complaint. You have all the details. I paid for first class accommodations and was told that they could give me a simple egg omelet for my breakfast because they didn't have enough. They said I ad to have pancakes or nothing and that I should complain about this cost saving move. How is it possible to not get anything for breakfast on a first class international flight - March 15, 2016 from San Jose Costa Rica to Miami flight Aa1204, seat 4B.
I called AA on 3/27/16 to ask a question about my passport after I tried to check in on-line and was unsuccessful. While I was on the line with the agent I asked, no less than three times, whether or not the first bag was free on an international flight. I pointed out that I was flying from Missouri in the US to Mexico. I was told that the first bag would be free each of the three times I asked. I repeatedly asked, "Are you sure?" I pointed out that the website made it look like there may be a charge, but it stated that there were exceptions. Over and over she told me that the first bag would be free. When we arrived at the airport we were charged! So, there went a chunk of our vacation spending money! AA needs to better train the people that answer the phone. One person says one thing and another says something different!
Flight #362 was to depart from MCI at 9:29 am on Sunday March 27th. The flight was initially delayed due to the need to de-ice the plane. When that was completed the plane taxied to the runway to take off. At that point we would have made our connection in DFW for Flight #1256 to Cozumel. But, Flight 362 did not take off because the "Stall Light" would not turn off, a mechanical failure. So, we had to return to a gate until the problem was solved. We finally took off from Kansas City so late we missed our connection in DFW to get to Cozumel. There were no more flights that day from DFW to Cozumel. Since we had already pre paid our accommodations in Cozumel at Grand Park Royal Resort, and did not want to spend the night sitting in a chair at DFW, we got on an AA flight to Cancun. After arriving in Cancun we had to pay to fly to Cozumel at the price of $55.00 each. There goes another chunk of our vacation spending money!
When we arrived in DFW from MCI we discovered that Jane's luggage was lost. We were told that it made it to Cozumel. We pointed out that that was impossible because the flight we missed to Cozumel was the last of the day and her luggage could not possibly have been on it because it was in the air with us on delayed flight 362! We waited for the next flight from MCI to DFW to arrive and her luggage was not on that one either! We went on to Cozumel without it.
Jane had to sleep in the clothes she wore all day Sunday and then she had to wear them all day Monday after sleeping in them. We were unable to enjoy the resort all day our first day because she only had the clothes on her back. She had no swim suit or sun screen or even a pair of shorts. She wore a long skirt on the plane! Jane called AA Monday morning was told her suitcase was still in Dallas! She did not get it until 10:35 pm on Monday after checking it at MCI at 8:30 am Sunday morning! That is 2 days to get luggage from MCI to Cozumel.
We would like to be reimbursed for the $55.00 each we paid to get to Cozumel from Cancun and $50.00 each for the luggage I was told would be free. That is a total of $210.00 of extra expense due to American Airlines. We would also like compensation for missing an evening and full day of use at the resort.
When I arrived to LAX airport the ticket agent with American airlines American Airlines flights 1588-from lax, & flight 1397 from Miami to Montego Bay didn't see my reservation that was booked through Travelocity firstly. Once retrieved I was questioned several times of having multiple bookings ok the info was retrieved. Secondly the counter attendant didn't give me a connecting flight to my final destination in which it was paid for (3rd Mistake).
I had to collect my bags, re check in Miami the counter agent was unprofessional questioning stamp dates and my citizenship by me having a unconditional stamp in my passport (mentioning she's been employed for approximately 40 years and never saw an American passport with foreign status as mine) another agent beside her confirmed it was valid (4th Mistake) once all said and done I had to get to my final destination, hustle to my connecting flight.
I'd requested wheelchair in final destination nothing was awaiting my arrival so I walked to immigration I have two artificial knees (I did have a chair in my first and second departure but not the last.) The experience was very humiliating and tiresome I need to be compensated.
Our flight left at 6:05am Saturday April 2nd. As instructed we arrived at the airport 2hrs ahead of our flight. Because of the security having a insane long line, I asked an American Agent passing by that we were concerned that we would miss our flight. He looked at my ticket and assured me we would be ok. As more time passed I went and asked another agent and was told the same thing. Of course we missed our flight. The agent at the gate could not have cared less to were another agent stepped in to help. We had to pay an additional $300.00 or it was $150.00 not be on standby. My husband had radio interviews and release parties that had commercial's paid for and had to be in Fresno at a certain time..
This trip was a night mare dealing with incompetent agent who could not provide us with correct information. If we would have been given correct info I would have no problem asking people if we could move ahead of them. Not one of the agents we asked told us that they close the gate 15 mins early.. I am the first to understand rules. Then to mention the sour faces of the Stewarts on the plane and the rudeness was unacceptable.. Our flight on the way home was no problem..But we will never ever fly this airline ever. The additional money we had to pay was not our fault.
My daughter booked a flight from ORD to San Antonio to surprise her brother during graduation from basic. We went to pick her up at the airport only to learn that her flight has been delayed by an hour and a half, arriving now after midnight, because a crew member was late. Now we will get less than four hours of sleep before our son's big day. Thank you for being so inconsiderate crew member.
After booking a number of flights for a holiday from uk. to Orlando in September 2015 to fly march 2016 I was informed in January 2016 that changes to the flight itinerary was taking place.These changes were unsuitable to my requirements and applied for a refund,this involved filling a refund form to be completed which I duly completed on 20th of January 2016. I E-mailed the forms to Omega flight store UK as they were the travel agents I was using for the booking.It stated on the form that it took 6-8 weeks to complete the refund.
I found that i was in an impossible position because I had to accept this condition or no refund would be forthcoming..I find it astounding that it takes so long to reimburse passengers through no fault of their own.When the booking was made it took 6-8 seconds for the monies paid to leave my bank account..I will be informing ABTA of this dilemma that I and probably many other passengers find themselves in.
I was checking in at the kiosk in Orlando MCO yesterday for flight #2080 and accidentally entered group 1 boarding. I saw this right away and wanted to back out but the only option was to hit Start Over which it did but it immediately printed a boarding pass and made the $15.00 charge to my credit card. I had no way to back out of the entry or to cancel the charge. I spoke to the check in desk manager and he said he couldn't do anything. I contacted American Airlines customer service line and was told I would have to wait to get my credit card statement and request a refund at the time.
I think this is TERRIBLE service. Also, and more importantly your kiosk should have the ability to back out of an errant entry and not have this mess to begin with. You really need to get that corrected. I would like a refund for the $15.00 and not any type of airline credit.
On Monday February 15,2016 on Flight 3304 coming from Peoria Illinois. The Flight was great until we Landed . Chicago , O'Hare International Airport. All passengers on this flight were sitting on this plane for over an hour on the run way. The staff was great, what the heck was management thinking. This is totally unacceptable. Chicago has had more snow and cold weather than this in pass history. This was not handled professionally, I won't tell you all how to do your job, but I will say that I know it should have been handle in more respectable manner. Some customer missed connecting flights. I missed my ride. and had to wait an hour for another ride. The passengers on American Airlines Flight 3304, should be compensated for the unnecessary time sitting on the plane on the run way.
Dear Sir or Mam I was on a return flight from Las Vegas to Jacksonville NC with a stop in Charlotte NC after arriving in Charlotte I saw on your board that the flight going to Jacksonville had been cancelled. I immediately went to the American Airlines customer service desk to get help. I was travelling with my fiancé and after about forty five minutes the agent had gotten us tickets for a flight the next morning my fiancé's flight was confirmed and I had to go standby.
I was disappointed in the time it took although the woman seemed to be friendly I felt that things did not go as smooth as they should have she had to make several calls and said the issues were due to the merger between American and US Air. I asked about getting a room or even renting a car and she said they could not do that. I really felt like I was left to fend for myself and thought your airline should have been more helpful especially since this was due to no fault of my own.
I booked a flight (record locator jwackq) in December to southeast Asia. I paid more than 800 dollars in upgrades. The plane had mechanical problems in Chicago and the flight was cancelled. On three separate occasions, your customer service people assured me that the money would be refunded within 10 to 12 business days. That was more than 6 weeks ago and so far the refund is still in your account instead of mine. I want to know today the status of that refund. This is also the second time I have filled out this online form. AA corporate headquarters have yet to respond to the first one sent more than 3 weeks ago.
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