Amazon Complaints Continued... (Page 3)293+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
I ordered and was charged for two books, Summer at comfort food cafe #D01-4059049-8883458 on 22/09/16 and The Cornish guest house #D01-3846033-3456200 on 18/09/16. I contacted Amazon sellers program 6 days ago regarding this problem and confirmed my complaint and I still have not had this problem rectified. I would appreciate this matter being sorted out immediately. How can I contact Amazon customer service with a more urgent problem?
4 years ago or so I purchased a Kindle Fire. At the time, I paid more money so I would not be bothered with ads. In the last 3 months, I have had offer after offer for Amazon games to download. I am then told its not compatible with my Kindle? How do I get rid of the constant harassment of games and products I cannot even use. Need to contact Amazon, how can I get a refund for this?
I placed an Amazon Prime order on Friday afternoon 9/16/2016 around 6pm. Later that night I found out I will not be in town on their expected delivery dates - 6 days later. At 6am Saturday, I tried to change the shipping address - they would not allow me - stating it was already to be shipped. I contacted them again 7 hours later - as I did not receive an email stating it was shipped and they stated it was waiting for carrier pickup. Well, 7pm Sunday night - 9/18/2016 - 48 hours after I placed the order. It still has not been picked up by the carrier and Amazon could not take the 10 minutes to put a new shipping able on my packages.
I hate how they allow business with sellers who are allowed to just drop out of business at a drop of a hat. I ordered items three months ago, couldn't get tracking info, tried to contact seller no luck now Amazon says they quit selling with Amazon. So where is my items or money back. Amazon's internet site just keeps you going around in circles without ever giving you a direct answer. Just another scam outfit online.
I live in UK and I am an Amazon Prime Customer and have used them for well over a decade. Since I moved house (Aug 2012) Amazon Logistics seem incapable of finding the address despite several of my neighbors also living in the same Yard. I have had to call Amazon at least 20 times and for almost every purchase I have made. I have asked for details of my location to be stored but without success as each time I am advised that Delivery could not be completed as either I was out ( not true ) or could not gain access to my property (despite instructions now being included in my address - there is an electric access gate requiring a code).
The drivers use Sat Nav that take them to rear of the property but wrong road. They rarely use initiative to call me despite having my number on record. If there was a decent Amazon competitor would use them and if I can order the same product elsewhere I now do as no other delivery company has the same problem. I have been assured this has been escalated to senior management several times but if so, it would seem they are incompetent or don't care.
It appears the individual who read last week complaint is inept otherwise it would have been escalated to someone that understands the severity of this action and that I will post it on several medias if this is second request is ignored. September 2, 2016 about 12:40 pm Amazon driver made a delivery next door and upon leaving drove onto our yard and damaged an irrigation head. This had to be deliberate because he had a clear view there’s no other vehicles on the street and he could have used the delivery driveway.
Then tried to leave before we could get his information and kept denying that he ran on to our property but we have close caption camera and he left tire prints. Then he tried to move me out of the way by accelerating. I asked him several times to see his driver’s license and insurance papers but he refused and also denied working for Amazon and turned away from the camera. Estimate about $200 in damage and I believe termination because he should not be driving if he cannot accept responsibility.
I have an Amazon delivery services complaint. I ordered printer cartridges 245246, black and color on Aug. 22, 2016 and was given a delivery date of September 3. No show. With sorry for delay notice. Revised delivery to Sept. 7. With notice if product not delivery by 8:00 pm on the 7th give them to today the 8th of September. Got a notice today to give them 2 more days. What is going on? Enough already. I want an answer. Don't put my complaint on tomorrow's to do list and follow up tomorrow with a next day to do. I've done a lot of business with you guys at Amazon. Give me some respect. Don't sell me something you don't have.
I am a member of Amazon Prime and have been for a few years. On my recent order I checked the 2-day shipment box. Amazon indicated the item is in stock. Now I know it is Labor Day weekend. There were 3 free shipment options for what reason I can't imagine. I wanted the item for a project I am working on now. I ordered it on 5 Sept. I get a order confirmation telling me it will be arriving on the 12th of September. It looks to me like someone decided to go and just select the longest shipment route of 4-5 days. I paid $99 for Prime for 2016. Part of the deal was the option of 2 day shipping. If that were the case the item would arrive at least about the middle to the end of the week of 5-9. If there is a reason for this I would like to know. Why pay $99 for PRIME if this is going to start becoming the "norm"?
My wife ordered items for delivery at our French home. One of the items was a fridge freezer that never arrived and to date we have had not support from the European Amazon.fr office to help resolve the matter. We have sent numerous e mails and had no response. The item was ordered in June with other items that have arrived. We would like the money returned to our account. Reference below
Numéro de la commande 402-7120392-0786723.
Send me an email account and I will send you pictures of the truck license and driver. September 2, 2016 about 12:40 pm Amazon made a delivery next door and upon leaving drove onto our yard and over an irrigation head and then tried to leave but we stopped him but he kept denying that ran on to our property until we informed him that he was under close caption camera and had left tire prints on the sidewalk.
He then tried to move me out of the way with his truck and I asked him several time to see his driver’s license and insurance papers but he refused and also denied working for Amazon. He tried to convince me that it was ok because he was working. I estimate about $200 in damage but I prefer his termination because he should not be driving if he cannot accept responsibility.
I ordered one AT&T CL2909 phone, order no. 108-2165736-6628233 on Aug 29th and paid extra for one day delivery. To my disappointment the item did not arrive and when I checked Amazon status I saw it wasn't scheduled for delivery until Aug 30th., which would have normally been free 2 day shipping. If I did not need this phone right away I would never have paid for 1 day shipping! I initiated chat with Nikhil at 01:14 PM PDT (cannot upload it for your review) and was really surprised, no unhappy to see there was no tracking info for it and all she could do is reorder the item and (hopefully) refund the shipping charges I paid.
I've been an avid Amazon shopper for years and love Amazon prime, but this is really making me think twice about ordering from Amazon. Is Amazon getting too big to handle their orders? Is deteriorating customer service going to be the norm? I felt I needed to make you aware of this situation so hopefully steps can be taken to prevent future shipping errors for me as well as other customers.
A week or so ago I purchased a tube of Loctite 243 Lock 'N' Seal Henkel medium strength from Amazon. It contains a type of adhesive which helps to stop nuts and bolts and metal items from unscrewing. Imagine my surprise when I discovered that the tube contained little more than about three drops of the Loctite 243 fluid. I thought that the tube would be full. The picture on the on-line catalogue certainly led one to believe that the tube should be full. Could you please help me contact Amazon customer service so they can give this some consideration re. compensating myself (it was certainly not cheap), and preventing future purchasers from falling into same trap.
I am a regular Amazon user. I purchased a telescopic ladder through Amazon from BuyDirect4u in January 2015. It has only been used on about six occasions and has developed a fault in that two of the rungs are not straight and the ladder has slipped when in use. I reported it to the supplier directly but as the very short one year guarantee has elapsed were not interested. To be fit for purpose a ladder must be safe and should carry a much longer guarantee period. I cannot believe how quickly this defect has appeared. A ladder should last for years. I look forward to your comments and appreciate you providing the contact info for Amazon head office.
How does an unauthorized purchase get past Amazon billing department? I have just been refunded for a bread bin that l did not order and was charged £13.19 for the postage which was NOT refunded. I then had to pay another £10.50 to return it so in fact l am out of pocket for more than the bread bin itself!!! How is this rectified?
On 8/16/16, I made an order with a $20.83 Amazon card. I hadn't heard anything about it until yesterday when these "workers" claimed that I hadn't covered my bill. I did and didn't hear this none sense until two days later. One item was paid for,but not the other. Something is wrong with Amazon's customer service staff.
I purchased cool pad note 3 lite on the amazon website with an immediate delivery option by paying 100 bucks for that, It was a gift for someone on her birthday, on the very next day after it got delivered on time. After i sent it to the one for whom i bought it for, she called back on the very next hour saying it is not working. It was so embarrassing moment at that point of time which amazon would never be able to pay back. The again it started playing hide and seek games, means sometimes working fine sometimes not.
I called up amazon, they said you purchased it 22nd of June and its now 31 july the return date is over , we are unable to help you. I asked for the supervisor, lady said we cannot escalate the call, there is no supervisors available. It was a wrong decision to make a purchase from amazon , highly disappointed, dissatisfied. Now Finally after a heartbreak fight with these illiterate people i got a slot for this Saturday which is yet not sure whether someone will be coming or not because now i doubt amazon and their customer relations. Now this replacement which is still doubtful for me is happening but the trouble, embarrassment, time wastage you can never pay me back.
I am going to share my complaint on fb, twitter, everywhere. It must be easy for you to say sorry but it is difficult for me to digest.
For the second time I have a complaint about Amazon. Purchased Orange flavour Naked fruit bars unhappy at the price which was 125% more than retail price in Tesco.
I know I miss read either the quantity or single price but was amazed and disappointed to find I paid over 125% above market price for my order of Naked Orange bars. They retail at 75p you charge £2.
On Saturday, July 30, 2016, the buzzer sounded for my condo. For as long as I can recall, I have trouble with fainting when startled or getting up quickly. It was afternoon and my mail had already been delivered. I was not expecting anyone and almost blacked out as I approached access door. When I cracked open the door, the delivery woman sheepishly admitted that she was playing "buzz all the condos until someone answers" and the package was not for me.
I will not hesitate to close the door on the delivery person and deny access/delivery should this EVER occur again. Furthermore, I have told my family and should I ever fall and injure myself in an attempt to answer "buzzer tag" delivery person, I will sue Amazon for all related expenses. I mean business. Find out who delivery person for Naperville Illinois 60563 was on July 30 and reprimand them. I would appreciate confirmation that this has been done.
I have purchased HP 14-AC171TU from Amazon on 17th July 2016 (on two day delivery service but received on third day. Very disappointing service form amazon courier service. When I went to avail extended 2 year warranty on this laptop, this product laptop model was not mentioned in the list. this link provided in amazon site to avail 2 year warranty offer. I feel cheated by Amazon. I called to Hp customer support they said to talk to amazon, I tried to talk in amazon but no body given justified answer. So what is the problem and how I can avail this offer.
I got advice to try and sell my book on Amazon. I went through their process and all was working for a while. Then after a few months I set up a "promotional" that they recommended and my book disappeared. As in most complaints against amazon, there is no contact; the numbers they give you go to a non-English speaking person with a bad phone (four calls, same results) that either cannot or will not help but will waste lots of your time. We have been buying less and less from Amazon because of shipping/packing issues, but this is going too far. Too big to care.
I received an oven I ordered damaged. First I ordered it on Amazon Prime and paid shipping, why? Secondly I reached out to the vendor and made arrangements for them to send out damaged parts and they have done that. Because of time restraints I had to install the damaged oven. I dealt with the vendor because I got no respnsee from Amazon. I applied for amizon prime and am not thrilled with service, so I am going to cancel my application. Thank you for opportunity to join Prime, but right now I'm not impressed.
Amazon Prime package I ordered was not delivered on time because my apartment number was not pit on the shipping address. It was on the billing address, but your personnel did not print it on the shipping label. Therefore I had to wait an entire weekend to receive my package. It will be a long time before I order from your company again. I will order my items from any other company but yours.
I placed an order for an item and never received the item. All seller will say is, " I sent it to the address as indicated". I'm out $27.95 and zero products.
As a long term seller on Amazon, I have a 4 star rating and have had no trouble until recently. On two separate orders, the buyers rejected the items I sold because the items were not, in their opinion, pristine. The items were both sales rep samples that had been in storage, and were never used, but simply shop worn. I've sold countless, similar items with no complaints.
That being said, I have absolutely no problem issuing refunds, but I expect to have my rejected item returned. After contacting these buyers requesting my item back, neither responded. I contacted Amazon about this, and was told that the buyers are not obligated to return the items, even though they received a refund. This is not fair! I don't know of any retailer (including eBay) who operates like this. What's to prevent this from happening repeatedly, with buyers getting free stuff?
I'm fed up, and If this continues, I'll relist my inventory on another site that treats its sellers fairly.
Paid $99 for amazon Prime, for mainly Amazon Prime Video. Twice while watching a TV and Amazon produced series, I no longer can watch the rest of the series (season 8 of 12 and episode 8 of season 1) without paying for each additional episode. In my opinion that's called 'Bait and Switch'! Never have I had this type of situation with Netflix after almost a decade.
Wrong item sent. Two seller complaints before any myGoods response which was: "After looking into this more closely we realized there must have been a listing error internally." Translation: Incompetently advertised wrong item. myGoods statement: "There will be no cost to yourself in order to return your order." Had to pay for packaging materials to return. Avoid myGoods like the plague. Error in refund amount. $17.45 rather than $52,35.
I ordered a Philips Respironics O2 concentrator for 585.00 New through Amazon from No medical insurance co., it worked for about 1week. I called to return it, which they will but I am to pay for return plus 20% restock fee! on a defective item, unless I except another one in exchange. So I did, this "New" one (which was also a return from someone else, as the cord is unwrapped, on/off switch left on, no bands on wheels) made a putt putt noise after about a hour into its use, but I kept it going until it finally stopped that night.
I called No insurance medical co. again and they will not return my calls now. Am I forced to pay for a piece of junk? This has been a nightmare. Does Amazon not ever play a role here to help me out? I have placed a claim with them, but no response either. it's been a month, So I guess the state attorney general, federal trade commission, and BBB are next. I'm not paying for a return or restock fee on junk I bought in good faith.
Amazon has a delivery sticker on the door that says if no response to leave product at address if no response. Well my product was left out side on the ground in front of the garage out in the open right off the street. The Amazon delivery driver could have left it in the yard by the front door or if they would have knocked on the door some one could have taken it into the house. But they didn't even make the effort to see if any one was home if my the people next door would have not seen it who live right next door had not of seen it some one could have picked it up and that would have been history.
As of right now i am looking into how to take action so that this does not happen again this is the second it has happened. How can you fix it? Leave a return slip if know one is home. I dont feel comfortable ordering and paying in advance when the delivery service is on a scale of 1-10 is a (5). I am looking for a special offer from amazon to make sure that this never happen again if you do not agree the let me know. I like to shop on amazon but don't do me like that with my product.
I had a 30 day free prime trial but as I live in spain. It sent for me I used it once I was given no notices monies coming from my account and £79 has now been taken. I will now be overdrawn I do not want prime so ease put back my money. I expected more from Amazon's service department.
I was told that I'll receive my product on or before 25th may but i haven't received any delivery till 28th may. On tracking i has found the product has reached where it should have been on 19th may still delivery has not been done. Now you have revised your delivery without any reason. Now you should deliver it by tomorrow & refund the order amount as compensation.
My service rep refuses to return my e-mails on a issue that I have. Give me an e-mail address and I shall forward the documentation on my issue. Truly an unhappy Amazon Customer.
I have cancelled my Amazon prime many times! I did so online and talked to about 5 different customer service reps, after they deducted 99$ from my checking account. Then I discovered they were double billing me on my charge card! After straightening this out , they agreed to refund my 99$ and I told them I will never get Prime again. Now 2 weeks later, they charged my account 99 again. When I called the customer support number, they said it automatically renewed. I cancelled it many times, how can it renew? It is a scam. Never do business with Amazon.
Yes i have ordered twice from amazon and both times after ordering. I have a charges on my debit card from the state of pa which i was not even in. I'm letting you know someone is using my card number to get things at other places so i have had to cancel my debit card after each order. Not sure how this is happening thought you site was secure but Im guessing its not.
I've been trying to sign up for amazon prime and I cannot reach any one to apply. The confusing and vast systems of contacts has led me through an incident of fraud from an illegitimate site, and multiple efforts to get through on a phone (the numbers listed put me through to operators who don't even know how to direct me.) for such a successful business it is unbelievable to me that things are managed so incompetently. For all I know I might have prime with my 30 day free trial of free streaming, but we have heard nothing in the way of notification. I (and the amazon organization) are very lucky that our bank notified us of the fraudulent charge. W are supposed to get our money back but it hasn't happened yet. In any event we will be covered by our bank. In my mind, that's customer service!
On two separate times I have got a email from ur company stating that a $200.00 gift cards was purchased on my card. I didn't make any such order. The cards was send to my gmail. I don't know this person. On April 30, 2016 and May 6, 2016. Order #111-0298450-2568547. I'm not responsible. Please stop any further action or card purchase at this time. Please do what needs to b done to protect my name.
Made the decision to upgrade our Sprint flip phones on Amazon and we went to the Sprint store in NLR, Arkansas. Talked with a pleasant young lady who suggested the LG Tribute 5 phone at $260.00 + a $60.00 account fee (?) w/unlimited data - also to make the change on 6 May 16 so no pro rated charges would be incurred. Went into the store today talked with the same young lady who lost our telephone number and could not call us to say that the LG 5 phone were on a universal back order, and brought out a Samsung @ double the price.
We are retired, on a fixed income and can continue to use our 15 yr old flip phones..(we are old, not stupid) Do not care for the bait & switch tactics. Came home and found the LG 5 available at Amazon for $50.00 each to be delivered on Monday. Have tried to call Sprint Account services to check the process to change to the unlimited data plan (Told to leave a number and they will call us back) Do you not want to retain customers?
This is in regards to a complaint forwarded to the Better Business Bureau and the FBI. Recently Amazon suspended our account for totally unsubstantiated reasons and in the process have decided to hold on to funds for up to 90 days accumulated by our company after products have been delivered and no claims or returns have been lodged against us. Secondly, I am a unemployed Veteran officer and I made it clear that those funds were sorely needed. They base their decision on comments an/or hearsay from customers of our products, however, only (1) out of (10) products were returned.
All of the complaints dealt with issues regarding wrapping and being new to the process I admit that our budget was low and shipping through the US postal Service can sometimes be risky as many of the packages wind up damaged and/or unraveled. Nevertheless, there are no open claims against our business but they "Amazon" insist on holding the funds for a prolonged time period without justification which leads us to see probable cause for claims of "Money Laundering" since if they can do this to us than there's a probability that they are accumulating vast suns of unmonitored funds and/or revenue and we intend on passing this info over to the FBI as I believe that companies of this nature often go unobserved while practicing these activities.
My husband purchased some shoes from a third party seller. Poor thing didn't realize that's what he'd done, and that this seller wasn't backed by Amazon. At any rate, if the shoes had fit, I wouldn't be writing this. What do you do when you buy something that doesn't work out? You return it! No shame in that game. Unfortunately, that is not what has happened. So, as a former Amazon customer, I say tread lightly. Amazon is showing its true colors: that it is not a user-friendly, customer-oriented type of business. No longer is customer satisfaction at the core of its business practices; it is simply a company comprised of rogues looking to prey upon unwary, inexperienced online shoppers. Wolves in sheeps' clothing. Hey, if the shoe fits.
My order was sent through a supplier named "OTCRX4U" 4201 Tonnelle Ave., North Bergen NJ (201-880-7532). It was for 3 bottles of Lucky Tiger Deodorant. Though the packing slip indicated the deodorant was enclosed, I received 3 bottles of hair wax. The company's phone doesn't answer. It's mail box is full. I would like my money back or the proper order sent ASAP.
Amazon has stolen money for me. For some reason my account has closed and so therefore all orders I made I was not allowed to recieve yet Amazon has still taken almost up to 500 pounds out my account. It's absurd how Amazon is trying to bully me into following nonsense instructions before giving me back the money they have stolen from me.
All I want to know is if I can rent a video to download onto my K10 to be used in flight to Europe. Your people do not seem to be able to answer a simple question without a blood test first. I think I cannot do what I want to do without buying the movie. I expect I would need internet to rent the movie. However, I cannot even get an answer to this question without giving my address and a bunch of other stupid questions. I gave my Email address. That should be enough. Amazon is now very difficult to use. The Prime scam just ticks me off. I never get a properly packed shipment. The CD containers are always cracked and books bent due to VERY POOR packaging. Now it appears that I have wasted my money on a Kindle 10 because I am not able to use it on a plane. All in all, you folks are doing a poor job.
I am trying out you new home advisor repair service. I can't contact the contractor thru your email to let him know where and when to come. Your reply service does not allow contact information to be added in a replay. How to I send him my contact information. Do you have another place? Your service is not going to work if I can't contact a service I need.
I am subscriber to kindle unlimited which my wife uses to access books to read. Recently she is unable to Download free books. Yet my account has been charged $9.99 this month.
Amazon is engaged in fraud. The product that they sent me was not the product that they advertised whatsoever. I also paid an additional $9.00 to send the product back thru U.S. Postal mail with a tracking number in case there was additional fraud going on. The company does not have a phone number whatsoever. They do have an address but no real website that I could find. They did not send me Rose Hip Oil as I ordered. They sent me RoseHip Seed Oil, a room fragrance. Please investigate these fraudsters. I put that room fragrance on my face. I'm pissed as hell and I want them investigated with all of my money back not just simple refund of $35 dollars.
I emailed Amazon support at firstname.lastname@example.org but did not hear back. This refund is for the following item(s): ArtNaturals Rosehip Oil - 100% Certified Organic - Pure Virgin, Cold Pressed & Unrefined 4oz - Best Natural moisturizer to heal Dry Skin, Fine Lines.
I am being billed $10.00 a month from Amazon billing department for a service I did not ask for. Please stop this charge to my credit card!
I ordered something through their site for $399. The price lowered by $100 before I received it. They won't adjust price. Told me to contact seller. I did and seller said it was a mistake and price is going up. Here it is 24 hrs later and the price is still $100 less. They won't give me a price adjustment. Terrible!
It started with a download update on a Kindle Paperwhite. I sent you a e-mail about this earlier and never heard back. Short and brief I could not delete books after the update. I talked to someone at Kindle and we agree to send me a new kindle and when I received I would return my the Kindle I am having issues with. This never happened 4=5 days later I got a e-mail stating they didn't get my Kindle. I called Kindle and got a return label. Mailed up and you received on March 9 I tracked UPS.
I keeping asking when am I going to get my replacement and they keeping saying when they get my old one and I keeping saying I having from UPS you have it. I have chatted and talked to several people and I only get the run around. I wanted copies and chats and I never get, What am I to do. Total I have spend over 6-8 hour between the download update and this issue. Can you please look into and respond to my complaint?
Hi my Amazon.co.jp account name is Coka Yu, I have a serious issue with Amazon Japan Customer Center, I need to complaint and report, require Amazon US Headquarter go out and resolve for me. I ordered two bottles (500ml x 2) face cleansing on Feb 21st, 2016. My order number is #249-9043179-0216606. However the product delivered to me is two bottles (180ml X2) and the order number is different #503-0719790-6128642. Because it’s not my order and I can’t believe there is cheating in Amazon, I contacted Amazon Japan customer center very soon, however they refused to product return and they refused to refund total amount, one of Amazon Japan customer center leader, 白柳 ( Mr. Shirayanagi) couldn’t explain why different order came to my place, but he just insist that the products of #503-0719790-6128642 is my order and push me to receive it.
I couldn’t understand all, called the customer center again and again, then they cut off all my phone call regarding any inquiry about this order. To be honest, I feel my moral rights is insulted, I am hurt. Also it’s very strange that there is no statement of volume in my original order paper #249-9043179-0216606. I did check very carefully about the volume (500ml X 2), confirmed it before the order and even notified my friend that I did 500ml x2 order.
I require product return and refund total amount. And I require an explanation from Amazon Japan customer center leader, 白柳 ( Mr. Shirayanagi), why I have to receive the wrong #503-0719790-6128642 product? Why he cut off my call to Amazon japan customer center? Why my person information appeared on a wrong order number? Why I do saw the volume is 500ml x 2, but no any statement on the details of order #249-9043179-0216606? Amazon HP to the product I ordered now shows being sold out, 180ml x 2, the HP was updated and corrected in fraud. Attached is a screen shot of my order #249-9043179-0216606
Ordered a digital tachometer on feb 11/2016 and Amazon customer support guys sent wrong thing. I sent it back with the ups tag that you sent you said it was reordered you said it was delivered but not to me! All i get is the run around online.
I placed an order (002-4693745-9667435) for a $100 gift card to my son to be sent to me so I could include it in a birthday card to mail to him. I evidently misread or misunderstood your instructions because you added $100 to my account instead of sending me an email attachment that I could mail to him as you had done before for a prior birthday. I then tried my best to have your reply redone or even cancelled but could not find out how to do it.
You also have no telephone number I could use to work this out with you. Your 'arms length' relationship and inability to credit my account for the $100 and reissue a birthday greeting to my son for me to mail to him is annoying, making me skeptical about ordering from you in the future. Can you help me with this? I don't want to add $100 to my account which is what you did.
An Instant Pot 5 qt. pressure cooker was listed on Amazon for $80. I clicked on it and purchased it. When I viewed my invoice 1 week later I noticed that I was charged $109.95 which did NOT include tax or shipping. I e-mailed and called Amazon expecting to get a refund for the difference. Instead I was told that it was my fault. Before clicking on pay, I should have reviewed the order more closely. I agreed that was true but it did not change the fact that I paid much more than the listed price of the item.
I was also told that &80 was the price for the item at Amazon but my order was re-directed to a seller. that is of no importance to me. The fact is the price on Amazon's web site was $80 and how the order is processed is of no concern of mine. Customer Service, now obviously out-sourced to India, hung up on me. I e-mailed the seller who said that the problem is Amazon's--not their fault that Amazon listed the item for $80 which is not their selling price.
I remember when you could buy with confidence through Amazon. No longer. I can find the same products at the same price through many, many other sources so will now use Amazon to get information about products, read customer reviews, print photos, etc but always order through another seller.
I have twice ordered books for My Kindle and only gotten summaries of those books. I paid for the book (I thought) but no book only summaries? I want the books.
I paid full price for a movie to be streamed and I could hardly watch it with such poor streaming quality.
I have received two shipments in the last two days which were shipped by Amazon. I live in an apartment complex which has authorized all deliveries be left at the Leasing Office if recipient is not home or does not come to the door. This has been arranged for the safety of the residents and to protect shipments they receive from being left at the wrong resident or confiscated by someone else. This is a recent occurrence as I have not had this issue with UPS in the past. Perhaps there is a new driver on the route. In any event, if I have a package go missing as a result of this driver's laziness/incompetence, you will hear from me again. Shipments tracking numbers are 1ZWX93280322344051 and 1ZW473R20331524222.
I ordered Amazon Basics DVI (Order #112-1831376-5000209) to be delivered today. I received a notice the item would be delivered by 9 pm. When there was no indication the order was going to be delivered on time, I checked email. Upon opening my email, there was a notice the package was delivered and left at the front door on the front porch of my apartment building. I immediately went downstairs to look for it, and there it was - laying inside the outer door where anyone off the street could open the door and take the package. And someone almost did.
As I was approaching the entrance, someone off the street picked up the package. If I wouldn't have said that's my package you have, that would have been it. Amazon has delivered many packages to my apartment. After you come into the outside door, you have to be buzzed into the building, and then buzz my apartment to gain access. I have had this problem with some UPS delivery people before. I have called them and complained, but they just brushed it off. I told them I would be willing to come downstairs to get the package if they buzzed my apartment. I have done it on occasion because some don't want to climb 12 steps. I can't fault Amazon as they have been very good.
But I would hope they would contact UPS and complain about their delivery and try to rectify the situation.
I had package today from Amazon mail person refused to deliver it at my home.I spent almost an hour on phone with Amazon Rep and all she eventually was told was "sorry!". I was told on the tracking number I had that USPS would not deliver as address not valid. This was a lie. My address on package clear and as other mail delivered here there was simply no way it could not be left at my house doorway. Told USPS will deliver tomorrow the 4th February from office on Viking Rd in Virginia Beach VA. This package paid for as urgent I expect it delivered on given date. I am very upset with this as no reason for not delivering today.
I was buying a denture adhesive from Bartell's. I was told that the company stopped making it. Went on Amazon and happened to see it for sale' At Bartell's it was $ 5.99 and at Amazon it is $ 129.00 for the same 1 oz. tube. I think this is considered price gouging. The products is called Cushion Grip and it is for sale on there web site.
Amazon closed my account. They say it is because I returned too many items. Prior to them closing my account the last email that they sent to me said not to worry that my account would remain open and that I could return items. Also when I email them which is the only method they have to respond to me they do not answer the questions I am asking. They also have stated they are not going to refund my Prime Membership that I have already prepaid for due to that I somehow abused my account by returning too many items. What should I have done kept Items I did not want or like? Email them each time to see if it was okay to return a certain item or items? They told me to read there return policy. I did no where in the return policy does it say anything about a limit on returns. Please advise?
My Amazon.com account was hacked and someone made two purchased on 11/17 for $39.95 and $41.29. Amazon contacted me the next morning. I let Chase know about the transactions and my account was credited. I stopped into a branch to complete the report and get my debit card reissued. ON 1/6/16, my account was debited for $41.29 - one of the two transactions. They said that it was "investigated" and determined to be "correct and authorized", which it was not. I did some research on my Amazon account. Someone had attempted to change the email address just prior to making the purchases.
In addition, for the purchase in question, someone emailed Amazon and requested that they ship the item to an address in Indonesia. I thought this was enough proof, along with my claim that I DID NOT make either purchase was enough to have them reconsider their decision. I emailed the fraud group TWICE now and no one has even bothered to respond. I knot it is only $41.29, but I didn't buy the item. I have emailed Amazon as well. If my account was debited, they received the money. Yet their notifications to me said that all orders related to these charges were cancelled.
So, they received $41.29 for something that was never shipped out (or shouldn't have been shipped). I realize that I am not a "valued" customer, since I only have a prepaid debit card with them. That is probably why they are choosing to ignore my request to escalate the decision. I don't believe that they bothered to even research it. I attempted to attach the emails and documents that I sent to them in support of my claim, but pdf documents cannot be uploaded.
Now every time I try to order something it won't go through. As a company it's been too many times now that I can't get my orders through and it won't work. All I get is having to order through an operator consistently. I'm tired do wasting my time on hold. I will move to a different place to order. Goodbye Amazon after 15 years. Cancel my tax free account.
I bought a scooter earlier from Amazon.com that was way to high being a single mother of 4! I wanted to get the 2 year protection plan but couldn't afford it with the scooter. Now the scooter plus protection plan are cheaper than what I purchased it for, from the same company! That's just wrong. There should be a price comparison at least. How can I contact the Amazon.com corporate office with my complaint?
I placed an order and it was to be shipped on Dec.29 or Jan.12th way too late for Christmas. It was coming from the United Kingdom. I don't understand this third party shipment. I probably will not order from Amazon again as this was my second complaint this season. I really liked the convince of the wish list, but will not use it again!
I placed an order and it was to be shipped on Dec.29 or Jan.12th way too late for Christmas. It was coming from the United Kingdom. I don't understand this third party shipment. I probably will not order from Amazon again as this was my second complaint this season. I really liked the convince of the wish list, but will not use it again!
I ordered a watch off Amazon 27 / Nov /15 and received it 30 / Nov / 15 anyways I heard the FedEx truck outside and went to go get my package from the Lady and she personally handed me two packages. One was my bath robe and the other was my $600.00 REACTOR watch, she had put the shipping box w/ the watch in a clear plastic bag and I'm thinking she did that because she was going to leave it outside because it had been raining. Ok so I get inside and my box w/ the watch inside has a judge hole in it and a large portion of the box was torn away and missing.
The lady carrier did not inform me that there was this judge hole in the box PERIOD AT ALL whatsoever nothing :( and you can't tell me that this lady carrier didn't see and know that this box had been damaged because she handled it with her hands and put it in a plastic bag. My package wasn't damaged it was ripped into and that's why I'm so highly upset :P the watch was also missing the band links and the instructions that were supposed to be in the bottom of the watch container itself.
I have been an amazon customer for a while now I collect my fav tv shows and movie items what is the difference in me buying seasons 3/4 box set of Stargate Atlantis trading cards but nobody will send seasons 1/2 and 5 nor will they send me the Stargate Keyrings of any kind nor can I receive any more torchwood items I don't buy these to resale I buy them for me as I love collecting what I can but why send me half a card set and nothing else I also tried amazon Australia and now I know why I don't us them all they have are books I have never had a problem never had to send anything back not a happy customer anymore why do they have to be so mean my ratings used to be 5 stars now they are o and I don't like doing this. I have had over nine items that I wanted to buy but can not I brought 7 items and have received 6 so far.
Wednesday, October 21, 2015 I received my credit card statement and was charges $106.92 for an Amazon Prime Membership. I did not request a membership and I do not want a membership. Please credit my credit card for the amount of $106.92 and explain why this amount was charged to my account. Please someone help me, so far I cannot get Amazon to reply to my complaint.
I received my credit card statement yesterday and there is a charge for $106.92 for an Amazon Prime Membership. I did not sign up for an Amazon membership and I do not want this membership. Please credit my credit card for this amount and explain why this was charged to my account. I am hoping someone from the corporate office will reply to my complaint.
Recently ordered book thru you to Hippo Books for a book titled Things to Come by J Dwight Pentecost with a cost of $15.99 on order #119919442 on date of 8/23/2015 (Hippo Book sales order #97572770). Did not receive this book but one titled The Gunsmith 394 #6009-1-835-165200 and the USPS tracking #9241 9901 0154 9266 4107 53. It has cost me $15.99 and did not receive the book I ordered. Looked up the company Hippo Books and found unsettled complaints and find it hard that you do business with this type company. I have used amazon.com for many orders and you can verify this. Sad, we are now on a bad foot because of this type business from someone you transact business.
We placed an order for some jewelry for my daughters birthday on July 27 2015. the order was for over 70 dollars. we paid an extra 10 dollars for 2 day shipping. We got a confirmation notice that the order will ship on Aug. 20, 2015. My daughters birthday was on July 30th. What can we do to expedite this order? Her birthday has already passed and we are not happy with how this has played out. There was a mention that an order over 35 dollars would have free shipping, but that had strings attached and we decided to pay the extra money to ship in 2 days. We have not had a problem like this in the past and we felt like we would increase the amount of purchases over time. Our daughter lives in Ca and it is so nice to be able to shop this way. It is unlikely that we will continue if this is what we can expect for delivery. Please let us know what we can do to submit our Amazon.com complaint to the corporate offices.
I have received four messages from Amazon advertising their products. these messages were received 14/6/2015 at 00.07am. 17/6/2015 at 00.08am.and 18/6/2015 at 01.02 am . I made a complaint about this unacceptable anti-social behaviour, or so I thought. I have received a further message today 23/6/2015 at 01.01. This problem needs immediate attention by Amazon. It is not so much the unwanted advertising but the times the messages are being sent, why in the middle of the night to disturb people who are asleep. This definitely not good business practice.
I used to work for Borders and I can tell you it was going down hill before Apple came out with the iPad and before Amazon came out with Kindle. There was a lot of theft from customers. At least three employees I knew of stole from the store while I worked there. One employee liked young girls so much so, some of the female staff changed their work hours to avoid him. When I mean young girls, I mean my former colleague talked about dating high school girls. He was in his early 30's and as creepy as they come. The general manager was indecisive to such an extreme she was replaced by another general manager who fired an employee who for the past 5 years would come up with every excuse in the book to come to work late or leave work early, or not come to work at all. The excuses were inappropriate.
Anytime a rep from Ann Arbor, the headquarters, would come over there was no discussion of how to make the store more efficient or the work environment safer for the workers. I was once told to engage in a conversation with a thief whether that person was carrying a weapon or not. The pervert of the store, I mentioned him earlier, chased after a robber before face planting right outside the store. He was trying to impress a group of teenagers. Another employee over another incident was physically threatened by a customer who yelled out: "I'll cut your pockets!" I left after I realized my life was worth more than a paperback.
I was given an Amazon Kindle fire for my birthday on 5/15/2015. Worked fine until 5/27 and then I couldn't get it to come on. I asked my daughter for the receipt and took it to the local Best Buy. The girl at customer desk acted like it was an inconvenience to wait on us. Snatched the receipt out of my hand and and started counting on her fingers then told me the 15 days was up. Informed me I would have to call Kindle. When asked if there was anybody that could help me she said Nope call Kindle the 15 days are up! Basically handed me the receipt and walked off. That's not the first time they have been rude! Last time I ever go thru the doors at any Best Buy. Will suggest that my family never buy me anything there either!
I am a very active Amazon customer. More than 200 orders in 6 months. My first complaint is a general one. Any time there is a problem with an order after the supplier says it has shipped there is no link or way left to contact the seller making it nearly impossible to resolve delivery issues once the seller proclaims shipment is enroute. Can't something be done about that? It is even worse once the seller proclaims it has been delivered whether it has or not.
I do not get mail delivery at my physical address only UPS or Fed Ex. I can deliver to the physical address. When sellers use the postal service as a delivering carrier and then chose the physical address as the delivery point, it always goes wrong.
I have two orders that this is an issue with. The first, placed in February was for Honey Catalina dressing (originally diverted because of weather related issues) has never been delivered, still shows as enroute and has been charged to my card. Second is Ajax sent by post to physical address.
I received terrible customer service from JB Tool Sales through Amazon, so I put up a negative seller review. Amazon took the review down at the seller's request. Then the seller emailed me to gloat about getting it taken down.
Have not refunded the amount of money, owned to me for items ordered by mistake. Two comforters. $ 152.08. This company is a ripoff scam online. Products sucks. Bought a man bracelet. Piece of crap. Can't wear it. Clasp is no good. Don't do business with this company.
I have been happily ordering from Amazon, same items regularly every 1 -2 months, with no problems. Orders were sent by regular US Post to my post box. Last week my items did not arrive on schedule. I then received emails from Amazon saying "Shipping address is undeliverable - items have been returned to sender". I noticed that for the first time the order had been sent by FedEx, not US. I phoned Amazon customer service - what a joke! Spoke to 2 different agents who could not explain why a change had been made in the method of shipping. I asked to speak to a supervisor - there were none available.
Then I am told that.....the shipping department decides how an order will be sent. So I reply that US has worked perfectly for 2 years. Sorry, it is not possible to ask the shipping department to send an order by a specific carrier. But this is the same regular order that always arrived just fine. Oh Sorry, that can't be done. I then tell her that I will be forced to cancel all my regular subscription orders. I am told that she will send an email to somewhere telling someone that I am unhappy.
Then I am told that she will make an exception for me and will send my order by special delivery to my home. I explain that there is no home delivery, just post box. So I give her the address of the post office and she assures me that it will be delivered the next da. An hour later I get an email saying that I have been issued refunds for all the undeliverable items? So I am cancelling all orders with Amazon. There is no customer service from this company.
The listed and publicized date for the rate increase for Amazon Prime is April 17, 2014. Today when I attempted to sign up for Amazon Prime at the rate of $79 I was informed that signing up at this time would cost me $99. At this date it is the one(1) month free trial period that is pushing me beyond the April 17 deadline. When I offered to decline the one(1) month free trial period which would now make my signing up date before the publicized increase date of April 17. I was informed that I would still be billed the new not yet in effect rate of $99.
It is abundantly clear that the one(1) month free trial period in this case is designed to deliberately push anyone new signing up past the date of April 17th. when the increase is supposed to take effect. By this very shady maneuver it is in effect making the date of the increase actually March 17, 2014. I thought that Amazon was a much more reputable company with the integrity to stand behind it word and publicized dates.
I’ve purchased several downloads from Amazon. Here lately I went to sample a song and it automatically downloads as mpu (whatever that is). I called to report it, a complaint was submitted, that was about 2 wks ago and I still haven’t got a response. I went through checking all the songs I’ve downloaded and they are not complete. I called in 2 days in row concerning this problem. My account was reset, they gave the go ahead to re-download, i received a message saying they were sorry, there’s problems with processing my account. This was during and after the call with the rep. I don’t know about ordering anything else but I can say the last couple of times I’ve purchased the mp3 downloads there have been nothing but problems. I will be looking for another site t purchase my music from.
I bought a control panel from Universal Pneumatic & Electric Group – Amazon Marketplace Out of Atlanta Georgia and when i ordered it said 3-5 day delivery 10 days later i filed a complaint. I recieved a call from Universal telling me to remove my complaiont as its hurting his bussiness. I told him that i never usually complain but the delivery is not what was promised and he was hurting my bussiness and that shipping was Anazons problem not his.We responded to e-mails where he is calling me and he was stopping shipment of my order even thogh its paid for.
I recently sold a set of vhs tapes on amazon.com, the tapes were in great condition, I just made dvd copies of the tapes before I shipped them out and made sure they were rewound and the packaging was in great condition. I sent them out at a good price and within a week, I get an email saying that two of the tapes were not rewound and that they were jamed! The seller claimed that they were recieved that way. The seller is demanding a refund and shipping cost to return the tapes. What can a seller do as I don’t want to get a bad report.
I have also had buyers claim they never recieved the cd’s that I sent and I have started using tracking and if it is an expensive disc I request that the cd be signed for. I wonder if amazon.com tracks the deadbeat buyers that constantly do this? It seems strange to me that I have so many problems with buyers when I check my sales items and make sure they are good quality when I ship them and what can you do when they switch out their broken vhs tapes or say they didn’t receive items?
You can’t accuse the buyer of anything as you will get blacklisted and it sure seems funny to me that I have so many problems with buyers. Something is fishy here and I would like to know what can be done about it.
I applied for the Bank of America credit through Amazon because it held a big discount for purchases for a limited period. When it arrived I decided not to use it and cut it up and threw it away I contined to purchase all my christmas shopping thinking that I was paying with my usual debit card. Unknown to myself Amazon had placed it on the account as my default payment. I complained to the Financial Ombudsman and Amazon or Bank of America contacted me to see if things could be resolved. Incidentally, I did not receive the discount either and have been charged interest.
The lady on the phone was very clear about her side of the story and practically accused me of lying when I said I wasn’t aware that I was using the card when buying things. I asked her to put things in writing and she because very rude indeed. I wonder if anyone else has had this experience. Is outrageous. I have been a loyal 10 year customer of Amazon and spent a ton load of money in that time and am seriously considering not paying the bill just so as they’ll take me to court and I’ll be let people know exactly how they treat their customers.
Chefs Depot has been serving customers for over 30 years. Do you think that there are complaints from the general public about them? Sure and also about everything else on the planet. They are a good company and I have been buying from them a long time. I got shafted by Amazon, people search Amazon Complaints! Chef Vlad
1st time customer.purchased pedal tractor with gears today — add says goods over 25£ free delivery to Ireland — confirmed by Melanie at Amazon by phone prior to purchase.based on this info I promised this gift to my grandson. However delivery to Ireland was refused –no choice but to use UK address and pay delivery charge. Now faced with extra cost and hassle of getting the gift to Ireland. I feel cheated by this false promise of free delivery using the Amazon website and false advertisement. 1st and last time customer of this service.
Amazon charged illegally (or rather stole) my money on the first day of my credit card billing cycle for last month. Amazon was smart to do so because the victim I would only get a chance to know that my money has been stolen after one whole month when I receive my credit card bill. I ordered items from Amazon awhile back. However, I didn’t buy anything at Amazon.com anytime soon. It is weird for Amazon to start charging/stealing money from me, which is only special in that this day is the first day of my credit card billing cycle of for previous month! Some bad guys in Amazon intended/determined to steal.
after ordering an item from Amazon fri.15th Feb for £14.95 and been quoted £2.49 p&p and promised confirmation of order, which l didnt get, l check the order myself and see l have been charged £18.99 for a £14.95 item which is ludicrous. l’ve sent emails of complaints and spoken to a rep. from Amazon this morning who promised to email me back within 30mins – nothing!! what do you do now?
I received a book, the 17 day diet-Dr micheal rafael moreno without any amazon order No. or other info. required for returns. It was sold by:twentyfourseven-books,which is the reason I didn’t get free shipping. I couldn’t get a phone no. to call and discuss my problem with amazon. I am not going to order any thing from amazon.com anymore.
I’m hoping that someone may be able to assist me or at least look into this situation. I’m dealing with a bait and switch situation with Amazon.com and at this point I’m getting absolutely zero assistance from their own customer service. I purchased an expansion pack from Amazon. It was available from Amazon, not their “sellers, ” and they advertised it for $9.99 plus shipping. As of October 25th, my order had still not even been shipped. I contacted Amazon customer service, via e-mail, and was told that the product is not available through Amazon and that I would need to cancel my order and purchase it from one of the “Sellers” on the Amazon product page!
I have been hissing about this all day – I love finding this site. Amazon has suspended me from selling on their site. Just because my email was accidentally entered incorrectly because I had added an extra .net. –their form is too short to show the entire email at once –not their fault –and I’m just guessing that’s why- they won’t tell you why you are suspended or work with you to correct anything. The Gate keepers do an excellent job. Does any one else think the amazon smile is an erect circumsized male organ? Maybe it’s because I feel screwed. They are as bad as Walmart ruining local business. Boycott Amazon. How long will it be before they get this scrubbed? If you want to do business you need to bend over and grab your ankles.
Ordered an item at 9am on Tuesday July 17. Needed it by Thursday the 19th. In the cart it had guaranteed arrival date as Thursday the 19th. I am a prime customer. I then received an email confirming the order with an arrival date of Friday July 20, which is too late. So I canceled the order. I can't find a telephone number to call actually check to see if it might arrive on time. I'm disgusted with this bait and switch. Amazon is ruining Zappos service. I used to order items on zappers the first half of the day and get it the next afternoon, now it takes three days with next business day shipping. I will be canceling prime membership if two day shipping becomes three day. Screw that. Order#112-0703522-2914619
After a normal day of activity with my amazon account, I unfortunately had to call the support line for issues with my kindle fire shortly after 10:30pm (7/16/18). An error message requesting that I register my kindle could not be bypassed or remedied through a password reset. The first representative told me I had no account registered to my email address, even after providing two separate email addresses to be verified along with a recent order number. She was unaware that I had logged into my account on the cell phone, but was insistent that I had no account until I informed her. I explained my issues and she proceeded to tell me that I had 5 accounts under one email address. Without explaining why or how she could assist with the issues of my kindle, I was placed on an extended hold forcing me to hang up. When I called back the second representative immediate knew I was having problems with my kindle and told me 4 of the 5 accounts registered to my email were inactive and I didn't need to worry. I asked for the accounts to be deleted and expressed concern for fraudulent activity with these shadow accounts, but he told me it was not possible. I would have been more satisfied with a reasonable explanation about a "glitch" in the system or they were not fully aware of the extent of the problem; however, there was no discussion or a proper explanation of what went wrong with my kindle and how to resolve my two problems. I am sending this complaint because I have been using Amazon and my Kindle fire for quite some time without ANY problems. Although this is the first time I had to call about any issues, I am disappointed of the response especially on the biggest day for Amazon...Prime. Day. I am also still encountering issues and would like to think I would receive help soon. Thanks in advance for your help and assistance.
The MP3 Player music disk error display when I try the download music.
I am dissatisfied this product.
I ordered two packs of Hanes men's briefs on 05/262018 from Amazon seller NY- Lingerie. after not receiving this order, I made a couple of complaints. tracking numbers were no good then and this new you sent is again NO GOOD. I WAS TOLD MY COMLAINT WAS CANCELED, AND THERE WAS A NEW ORDER, which also as a fake number. STOP THIS JUNK, CANCEL THIS ORDER NOW. I already order the same items from another Amazon seller, and have already received it.
I purchased, through Amazon, a Dry Erasable Aluminum Board on 6/11/2018. The board was sent to me on time from MY Office Innovations, but it was damaged. There was a large puncture in card board wrapping that also penetrated the board itself. I saw the hole only after we moved to our new office and opened the package to hang the board. Since noticing the whole I have call and emailed to My Office Innovations at least 5 times without any response. Each time they are very courteous over the phone but also unresponsive to my emails. The board is big (8x4), so it would be difficult to send back. I am asking that they discount the board due to the damage. The Amazon PO # is 8051890. Please see the attached picture.
I bought through amazon one of many many items over the years a zb1516 deik vacumn about 4 weeks ago or so and all of a sudden it stopped working because the head stop spinning the spindle, yes the roller is clean if used as a vac without the head it works so it is the head of it and I cannot get and response from deik support etc at all. I am not a very happy man at this time unless they (deik) comes through.
0 customer service was terrible, no body took my complaints seriously, took me 2.5 hrs to get a customer service agent that wouldnt hang up on me, NEVER BUYING AMAZON Again, my order was screwed up and sent to the wrong address after the person who ordered it for me their account was hacked according to the customer service rep
I've had cookie jam for the past 3 years or so and for the past 2 months I get a message saying I have to go to Amazon to get it plus it doesn't load right away. Sometimes it takes 6 or 7 tries before it works. Very frustrating. HELP!!!!
I began selling a book through Amazon in 1997 and haven't been selling the book for many years - ISBN-10: 0965491609
ISBN-13: 978-0965491600. Amazon is showing that the book is for sale. Twice so far I was given wrong information and the run around to other departments. I don't want to open a new account - I want Amazon to stop offering the book for sale. The telephone originally connected to my account as a seller was 310-664-1913
I ordered one book from Amazon named Peaks, Valley's and Overcoming The Odds.
My payment was 12.99 which was paid from checking account on April 24,2018.I am very upset and I
can't understand why Amazon keeps repeatedly taking payments out of my checking account for one book.
Since then payments have been taken out on April 27,2018, May 24,2018 and recently on July 2,2018.
Please check into this matter so that I get my money refunded to me asap.
I manage an apartment community, amazon drivers are the worse. They are lazy as in they don't try to deliver the packages to the door they would prefer to lie and say they did and dump all their packages in the office. Meanwhile, the residents begin coming in looking for packages they have been waiting on but driver didn't bother to ring a door bell or knock.
They need to stop paying by the package and pay per hour, not sure that would make a difference. Just seems they are lazy and don't care.
shame on Amazon for not doing something company wide, its their brand.
To my surprise through twitter I get to know that Amazon is selling fascism flags from the dictator Franco. I went to Amazon.es to confirm the information and I could find several related fascism flags (find an example in the link below). This is totally unacceptable and should be retired from Amazon. Until this type of products are not retired I will stop buying in Amazon.
I received an order today. However, the delivery person did not bother to ring the bell and I did not received email that the packages were delivered. I checked on your website and saw that it had been delivered. I went to the front door and sure enough, the boxes were there. I have no idea how long the packages were sitting there. Your notes not only claim that the delivery was made but that the delivery person actually handed it to the "resident" personally. That is a lie.
I tried to register a complaint but your instructions are incorrect (one is to press a key that doesn't exist). I will think twice before placing another order with Amazon.
We ordered this set of DVD's
The Avengers: The Complete Emma Peel Megaset
Ordered on January 17, 2018 Order# 114-2369457-0637004
Delivered Jan 19, 2018
When we attempted to play Disc's 11, 12, 13, and 16 the player software would not recognize the videos. That is the disc's could not be read. All of the other disc's worked fine. Realize this is way past the return date but it takes a while to get through 40+ videos when you only play 1 or 2 a week. Can you replace just the problem disc's?
Recently I order a Norelco Razor and at check out I was informed it could not be sent to my shipping address. This is not the first product where I got such a notification. I went to another supplier and got the same item. No problem. Also, I am not getting two day deliver on many purchases and now Amazon wants a 20% increase for Prime. I will need to re-evaluate this situation.
We have our book library and many other things through Amazon. We get a call from AMEX about fraudulent charges. AMEX asks us if we spent a $1 on iTunes....which we are android users and a $300+ charge. We had made no such charges that week nor do we use iTunes so of course we tell AMEX to turn off the card. Next thing we know we are locked out of our Amazon account and it tells us to login to get help and we can't log in to get help. This goes in a viscous circle. So at this point Amazon has hijacked our books and every other online library with no explanation and we can't get a hold of them. I log into an old account so that I can finally click the call us back button. We get a call and apparently a purchase we had made 2 months ago billed this week for around $300 and because we had told AMEX that we hadn't made that purchase that day....because we hadn't, we were held hostage to our books with no way to resolve. Those purchases are ours not Amazons. The courtesy would have been to tell us what had happened and that the merchant didn't bill until 60 days later....that is an entire other stupidity. You can make it so we can't purchase anything until resolved but quite frankly you can't not let us log into our library that we have already paid for. We have like five different payment methods. So Amazon owes us for prime and our books and well....someone to actually call us back.
I love amazon. I have never been disappointed with you, and even if these times make shipping costs increase slightly, I will still use your service. PLEASE though, do not allow political bias be allowed. No matter which side your employees are on, this is their job and their personal opinion should not be reflected . please don't get caught up in the ugliness.
someone used my bank card to make a purchase and I want my money returned immediately
I work in a Class-A office building and the type of delivery drivers that represent your company coming to my property is shameful. I just had one of your drivers reek of alcohol. most of them pull up to the front door of the building, that has the curb painted red trying to come in through the front doors. Most delivery people know to locate the loading dock area. The appearance is terrible. Cut up jean shorts, bad attitudes when directed to parking or dock areas. I found a tenant box left outside on a Saturday morning for anyone to take.
PLEASE GIVE THESE PEOPLE SOME LEVEL OF DELIVERY TRAINING AND CUSTOMER SERVICE. This is a very bad look for your brand name.
please cancel order to the healthy dog co. I no longer have a dog that requires this product. thank you.
I see that you have not updated your website mailing address possibilities. Occasionally I order items while in Puerto Rico. Your site does not recognize rural route addresses using Box xxxx (which is the accepted U.S. Postal Service rural route designation). Your site defaults to PO Box xxxx and as indicated the postal service will not deliver the package. The postal service in Puerto Rico will deliver a package to a rural route Box xxxx, as this address is a Highway Contract - x number, NOT a physical address box number at the post office building. Please fix this or I will have to cancel my prime membership.
their return policy is against customers rights, I purchased a garment steamer, I have chooses the on of top charge to get good quality and to save my time. unfortunately the product was not valid and too time consuming. when I asked to return I got nothing and they told me if I didn't receive the product after being checked , they well get red of it instead.
please advice. thank you in advance
1. I ordered two packs of Hanes briefs on 05/26/2018. This has never been shipped? 2. I applied for a Amazon credit card months ago, and never heard anything back, I have excellent credit rating?
I am waiting for my $200.00 air purifier. Ordered Monday. Spent $1000.00 with you in a week. Really need this -my boyfriend just out of ER & has pneumonia & 4th stage cold. OMG!!!! Pls get my package _need clean air to breathe & live!!!
I made a purchase on 4/19 #1118959629-04522232.It did not work. I received refund, order another one on 4/25 #114-8028500-7587434. It was like I was sent same one again. It doesn't work. I will look for different brand on Amazon site due to the fact I really like Amazon. I think that because I have been disappointed & inconvenienced I deserve some sort of credit on a Amazon gift card. Thank you William Newton.
I made a perfume order which was meant to be delivered today by Hermes. It’s been out for delivery since Monday and I waited in all day. Logged onto Amazon and it has ‘info needed’ from Hermes. I’ve tried calling them and emailing them but when I call them it’s always a automated service to start a live chat or email them!!! There is no one to talk to there. I sent them a email on Monday with absolutely NO REPLY. My account is still sitting at ‘into needed’. I am so angry with this service. It’s not the first time this has happened with Hermes.
If I don’t receive my item today I will be wanting a full refund and if I don’t get it I will contact the CEO once again like I’ve had to do last time this happened. More and more I’m thinking of deleting my Amazon account and taking my business elsewhere and Amazon are making this a very easy decision.
I purchased coins for $19.99 and did not receive them. I was playing timescales. This is not the first time this has happen. It's just the first time that I can prove it. I have been charged $3000.00 for one moths purchases.when I totaled my.sheet of purchases it was almost $900.00. I want credit for the purchase of $19.99 + technical taxes. I also want you to be more accurate when people purchase game coins I don't like be ripped off.
I order a robotic vacuum for 195.00 dollars this month I went to there web site same unit a ilife model num.a4s for 159.00 dollars after it was in shipment to me why the big difference in price ??? dennis wood ....
Lengthy time in processing my orders, even Amazon products. Often takes 5 days just to complete transaction. I find E-Bay, vastly superior in this regard. I can receive my package from them even before Amazon has completed the transaction. No More.
The last few times i have ordered on prime the delivery has been 4 TO 5 days not 2. I don't know if it is ups or amazon. And it is only late when ups deliver's it,The US mail gets it here on time why can't UPS?
We have purchased multiple items but lately the same day delivery is BS
If the order does'nt show up Sat I will return and cancel prime
I arrived home today and apparently your delivery driver decided to just throw my package in the driveway. I have a very long driveway and can only assume he tossed it from the street. I do get many deliveries and the drivers always put the packages on either of my porches. I then ran over the package as I didn’t see it
Tears, I have ordered over, 275 items in the last 2 months, half or more
If My items, we're never delivered. Please help me.every time they tell
Me they will deliver. They don't. Why. I have tried to do business and
Make Amazon a great company. USPS, has stolen my packages, opened
Up. Three some items in a brown box, with brown tape. I've been
Waiting all day. They lied, said they delivered, but I never received nit.
Please help me. They steal my perfume, My binoculars, I can see.
My magnifying glass. They have treated me, like a dog. I've never done
Anything to Amazon. I had 2 Strokes, live alone, I depend on deliveries.
Every time I order they never deliver.
Found an item well underpriced at $81 by amazon prime. during the purchase the item dissapeared, and became unavailable. Called support, said it must be back ordered in the seconds between my order and confirmation. Rechecked 36 hours later it was relisted at over $200 by prime. Both online and phone support refused to honor the price that brought me to amazon to begin with, and the online guy, Sanjay I think was his name, began to get condescending.
my orders were suppose to delivered yesterday and I tracked the orders and found a photo by the front which is not my house. please retrieve and redeliver to the right address. tracking id TBA 754880401000, TBA754946468000
First, I have totally loved Amazon for many years until Amazon broke up with me! My PayPal account was hacked by someone posing as Amazon.uk and they drained my secondary checking account and put 4 charges on a credit card. The credit card company wouldn't do anything until the charge actually posted. Two charges posted, I reported them, and the credit card company "took care of" the problem and all of a sudden Amazon shut down my account without any communication. I called customer service and the account was reopened in about 2 days and I was contacted through my e-mail. I placed a couple of orders with Amazon. I called my credit card company about the remaining charges from amazon.uk and again, they were to take care of it. I also asked for new cards so the charging would stop. Amazon shut down my account again! It happened sometime early morning of February 8. I have made MULTIPLE calls to customer service trying to get the account opened and all I keep hearing is 24 to 48 hour resolution time. Today is February 14 and the issue is still unresolved. I am a Prime member and would like my membership extended by at least a week because of the fraud department's inability to bring this to resolution within the claimed time frame or even have the decency to contact me. I have the name and address of the ones that drained my checking account and that could help their investigation. Regardless, I want my account opened up completely ASAP!!
Re: Amazon Reviews
I have been a regular and supportive Amazon customer for some time and give reviews about the products received. I loved Amazon and encouraged my friends to use them. My reviews are nearly 100% positive and always honest.
Suddenly, one day, I was unable to enter a review. I "chatted" with an Amazon rep and they said they would get back to me to solve the problem. Then, I received a letter that stated all of my reviews would be suppressed and that I could no longer post content on Amazon because I a) elements of my account indicate a relationship to the products reviewed, b) my reviews were posted in exchange for compensation or c) I requested free products in exchange. NONE of these statements are true for me.
At the end of the letter, I was told they could not share any information about this decision and would not reply to further emails about this issue. They don't even tell you which review is a concern for them and suddenly, my reviews are not valid- even those made years prior.
It makes me hesitate to continue dealing with Amazon.
SIR MY COMPLAINT IS MY PURCHASE ITEM IS NO SATISFIED ME PLZ RETRUN THIS ITEM . NO CUSTMER CARE NO IS AVILABLE PLZ SIR CALL ME 9418260636
Instead of bringing my package to the door and knocking, the lazy delivery driver just threw it on the ground in the driveway right by the street in plain view for anybody to just grab and go!
On the Amazon website it says "left in a secure location"!
BS...good thing we were home to see it lying in the driveway!
Amazon order # for this item is : 112-0357141-6398644
If I could rate this zero stars I would.
Christmas gifts to my granddaughters were not as advertised! The REAL FRAMED BUTTERFLY BLUE WHITE MORPHO RHETENOR HELENA PERU Order # 112-5942250-2980247 was not framed with a black frame as pictured. It came in a paper type box with a clear film. That shows advertising fraud.
The LP I ordered MANIA (FALL OUT BOY) Order # 113-8130404-6755463 appears to be a "bootleg" LP!
The cover is not colored but black. The songs are out of order on the slip sleeve and then totally different burned on the record.
I have purchased many items from Amazon and would appreciate receiving what I originally ordered for both items.
I would like these items mailed to me instead of my granddaughters as I had done in the original order. They were very disappointed. I will return the other items you sent if need be on condition I get the real items you advertised.
Thank you for your time and help in this matter. . Terry McCalvy 2114 SW LINNELL, ROSEBURG, OR 97471
I am sick and tired of 'SEUR's' so-called delivery service. It is utterly useless and extremely frustrating. EVERY TIME a package is to be delivered by SEUR , it isn't. I receive an email saying an attempt has been made to deliver which is an out and out lie. You are then directed to their website to organise a pick up at a shop - the web site does not work - does not allow you to fill in your telephone number. Now, with my most recent purchase, I have no idea where it is nor when I'll get it. SEUR is a shambles. I shall no longer buy anything from AMAZON as long as SEUR is used. AMAZON! Get your act together - find a reliable delivery company here in Spain, Barcelona at least.
As my account page shows, I am not and never have been a member of prime. But since last summer, I have been billed for membership.
Each month, I have e-mailed and phoned customer service. I have been assured that the bogus fees would be refunded, per stated
company policy. One person did say that I could not cancel, because I was not a member! How kafkaesque! Refund all of the illegitimate
charges immediately. If you can charge me, you can credit me.
I dread when Amazon delivers anything to our house
They keep delivering to our neighbors home and marks it handed to resident!
I'm still waiting for the second box shipment of my Smitty Built 18604 truck rack (order number 113-4093730-8409835). Its been several months and no 2nd box. Please check on status? Thanks, Norm
Over a month ago I sent Synchrony Bank in Atlanta, Ga. a certified check for $100.00. I used my store card for the purchase of a wrist watch.
A week later I sent an Email asking for an acknowledgment of my payment. Nothing happened. I then sent another follow up message. Again
no response. NOW! I received a message saying Opps did I forget a payment that they claim is past due. I sent another message that included
a demand for my current balance & a recite for the Check. Again no word. My applying for the card was a mistake. I will not use it again.
First complaint is it's very hard to find an email address
Second you took out 89.00 on my visa without my permission
And would like the returned with an explanation
Amazon going to usps instead of ups is the worst thing that ever happened. Because I live a quarter mile from my mail box they won't deliver to my home. Which means I have to run into town when I get a chance. What is the point of paying extra for prime. I would be willing to pay extra for ups delivery if they would give me that option, but they don't. I will not renew prime next year. I'm just going straight to 3rd party vendors where I have choice about shipping!!
on jan 7 2018 I order the micheal wolff book fire and fury order #do1=5903590-0505800 and pay by credit card,and have received.
stop sending your fucking emails to my inbox with no link to unsubscribe them you ass holes,,or I will file a complaint with the F.C.C.
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