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Write for Us Advance Auto Complaints Continued... (Page 3)
113+ reviews added so far. Upset? Call Advance Auto corporate: 1-877-ADVANCENo Reviews
Went to advanced auto in Windham ct to get battery for my tractor ,told the clerk to give my old battery a load test which he did and concluded by the test that the battery was dead.,and needed to be replaced. The associates name was Miguel. I told him I would like a 160 cold cranking amp which was what I brought in and needed. Miguel proceeded to where the batteries were behind the counter and came back with a 360 cold cranking amp battery then told me it was the battery I needed because 160 ccamp batteries die after only a year. H He told me the price and I told him it was for a tractor I was selling and 60 bucks was to much could he please get me aa 160ccamp one he walk back to where batteries were and half assed looked and said he had no more in stock. So I turned to leave and another associate told Miguel that there were 3 or 4 160 batteries where he was and went and grabbed one .his name was Greg I believe.Miguel got all pissy and stormed away. Not very professional.
I went to island pond rd store in Springfield mass on the 21st of Nov. , I got a sensor and when I found out I did not need it I was denied my right to return it due to it being an electrical part! I have worked on my own vehicle all my life. The only time I was aware of not returning an electrical part is when u actually put it on car , the part never left the box. I'm no idiot and I don't care if you put it in 10 cars you should get your money back especially when I only bought it yesterday and found a loose wire and now I have to eat $17 because I can't bring back electrical parts? No one told me that when I gave my money to them. I want my money and will bring my business elsewhere.
I made purchases over $100. gave my email and did not receive my 20 off of 40 coupon. I waited a week and went to store to check. I was told by the to give it a few days. I went back on the 13th and was told my email was not put in computer so I could not receive discount coupon. This has happened to me twice with store 02580 trans 4959 10/30/2015. I have been a customer for nearly 40 years but due to the lack of interest of the move I will take by business elsewhere, our former move was much better.
I went to Advanced Auto in Washington PA to get a new battery. The man that put it in put in backwards hooking the negative connecter to the positive and then tried to put the positive on the negative connecter. I have a 98 Mercury Tracer. When he did this he fried the alternator and I had to have that replaced. Your store submitted to your insurance. My mechanic said that he could have hurt the electrical system. Now, the wiring that goes to the alternator get so hot that they melt. I called the store and was told that it was my problem not theirs and I could take them to court. Well, I hope you can help me my cousin Theresa was witness and she said you could call her at 724-926-2642 to verify this information. Please help. Thank you for your time.
I have a 1995 FORD F250 5.8L and I bought two brand new fuel tanks with fuel pumps. I put the front tank and pump in and it worked great however on the rear tank the pump didn't work and it couldn't supply the engine with enough fuel. So I took the pump back to advance and asked for a replacement or refund, they said they could not do it unless I bring the tank in too. To remove the tank I have to take off the bed and it is not easy plus it would be the third time I would have to take the bed off because of prior gas tank problems. I do no have the time to remove the bed and I would like them to just give me another pump or refund my money and not be bothered with removing the tank. I'm very pissed off at the situation because now I'm $200 dollars in the hole and I have spent over a thousand dollars there already in the past six months. I will not be returning to advance in the future because of this problem unless it is resolved.
Ordered passenger side mirror for 1997 Chevy S10 because someone broke it completely off on 7/3. Sales rep said it would take 7 days. Went back to store at 7th day and mirror was not available. Sales rep said it was delivered to wrong store. I asked him to re-order and he said he would. I went back a week later and the mirror was not available. Sales person said that I was supposed to pay for it first and since I had not, it was never ordered. I told them of course I will pay for it since I definitely need it since it is illegal to drive in Pennsylvania with a side mirror. Paid for it on 7/15/15. Estimated delivery on receipt was 7/23/15. Went to store on 7/24/15 to determine if my mirror had arrived as indicated by store manager.
Nope said salesperson. Went back a few days later and a mirror was delivered. But, it was the wrong side. They shipped a driver side mirror. The catalog number was correct but the actual mirror was wrong. Manager said I could get most of my money back. Apparently there was a penalty for canceling the order even though it was not my fault. I instructed the manager to please get me the right mirror and I would wait for the correct side. I do a lot of highway driving where both mirrors are needed but had no other options but to wait for it.
I went back to store a week later to see if correct mirror was available. Nope. Wrong side of mirror was still sitting on counter. I asked the manager to please return the wrong mirror and re-order the correct side for me. He promised he would do so. Apparently he was true to his word because when I went back to the store a week later, the correct mirror was waiting for me. It took almost 6 weeks for Advance Auto to get me a simple passenger side mirror.
I'll probably still buy oil and filters from the store but I won't be placing any orders nor will I invest in Advanced Auto stock cause if you can't make your customers happy, you won't be in business long. Let me know if you want proof cause I got the evidence- receipts!
I got atf fluid for a 2012 Toyota. It calls for certain WS type and 1 gallon listed it on the label, one didn't. I went online, and found out I got the wrong type. Went back in, knowing where to get the max life that is WS compatible. Leo in Nashve wouldn't take it back. Same price, and he said other stuff was more expensive. Gonna change it out in Columbia Tn. They were nice....Leo is rude. Had his bad customer service before. Never go to hwy 100 temple rd Advance auto again. Somebody help the dude with his issues.
Advance Auto Parts does not help out their customers!! I sent my wife to get a door handle for one of our trucks, but she got the wrong one. I went the very NEXT day to exchange it but they would not accept an exchange because I didn't have a receipt. I understand their policy, but it isn't like I wanted a total refund. I only wanted to get the correct part and exchange the product!! What really boils my blood is that I have been getting parts at this store for several years! And this is not the first time they didn't cooperate with me. The people at the Advance Auto know me on a first name basis due to the amount of parts that I bought there and they still treated me like this! I now drive 30 minutes away just to receive good service.
I bought a battery at store number 8937 in Detroit. I needed to get a ride there to get the battery. I get it home and put it in the car... the battery was dead! In 30 years of battery buying I have never bought a completely dead battery. They told me to bring it back. How the hell am I supposed to do that! If they took better care and checked their batteries (at least for a charge) this wouldn't have happened. I tell them that and they said, "Sir, bring the battery back." So, I am stranded but fortunately I have a battery charger and the battery is taking a charge, they are lazy and sloppy. If you buy a battery there, make the bastards check it first before you go to the trouble of installing it to find out they didn't charge it.
I went to the store on west cypress avenue in West Mlonroe, La to buy a couple of spark plugs for my outboard. I gave the employee (Alphonso) the plug number and he pulled up on computer. He said did not have that number but had 2 that “crossed”. I told him I wanted the same plug that came out of my motor since one may be a hotter plug than the alternative, at which time he started to the back of the store. As he came back to the front I reiterated my preference and he said, “man, I don’t want to argue with you about no spark plug, I’m just trying to sell you a plug”. I told him I was not arguing with him, but just wanted the original equipment that fits in the motor.
I did not appreciate his attitude that he expressed to me. After all, I AM the customer – am I not ?!
my mother and I just left the advanced auto parts on johnson drive in mission ks 66202. we were assisted by a gentalman named mike w., he was great but a rude advanced auto parts employee named al (so I was told) cut in to the conversation between my mother and mike. someone misplaced our batterie we dropped off yesterday 4/7/11, and mike asked if we were sure we bout there. my mom was in the process of answering the question when al jumped and rudely told my mom to just answer no explanation. my mom said excuse me were speakin to mike, al rudely applied look we dnt know were it is, told her “i dont want to speak or deal with you”. and thr whole time he was sayin it he was shoating at us.
we would greatly appreciate if some punishment was inforced immediantly. we felt greatly affended and very sorry for mike and the advanced auto part corp for having an employee like him. it was truly embarressing.
I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere!!! We have been dealing with them and trying to get them to take responsibility for the damage done to my car. These people don’t stand behind their work and don’t care about their customers! This is the worst Advance Auto Parts I have ever been to and is bad enough to scare me away from the company forever.
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