7-Eleven Complaints Continued... (Page 2)

106+ reviews added so far. Upset? Call 7-Eleven corporate: 1-800-255-0711
100

Kudos to you 7-Eleven, you hired an absolute gem. I am referencing the unit at 3rd and Marian in downtown Seattle Washington. Never have I witnessed such a turnaround in a business. This is the friendliest 7-Eleven I have ever shopped in. It is obvious that it is a strong priority to this new manager, genuine and sincere. The store is kept so much cleaner than it ever use to be. But the thing that I am most appreciative of, is I can now walk in and out of the store without having to walk through a pack of undesirables. She has all of her staff running them off just as quickly as they congregate. My entire office echoes the same words and we just want to thank-you, as a day does not go buy that we are not in the store. You need to hang on to this one.

20

I went to a 7-11 at 2 am Saturday morning and they did not even have Any hot dogs on the grill. This is bull, there busyess night of the week and no hot dogs or pizza. Poor customer service please improve on this or many people will be displeased with your service. This is dragusting and needs to be corrected. Poor employment is suggested.

 

40

Tonight my boyfriend and I went into the 7-11 off of Lomaland in El Paso TX with his two young boys. We were having a sleep over so we wanted to get some snacks for the night for ourselves and the kids. My boyfriend loves slim jims so he got one of course. When we got home my boyfriend took a bite and even the kids asked when he took the bite “what’s wrong dad does it taste funny”. My boyfriend swallowed the bite he had and then looked at the expiration date it was indeed expired. It’s expiration date was Feb. 27th and it was March 15th. We had to make the trip back to the 7-11 to ask for a refund to find out we can’t even get one until tomorrow from the manager between 6am- 2 pm. That is just ridiculous this is expired meat that means these employees or slim jim themselves are not even keeping up to date meats.

 

60

Am a regular, twice weekly, patron of store at 1101 N. Calvert, Baltimore Md. They used to have one of their doors locked shut(two door entrance) but with PUSH/PULL signs and I was reguarly complaining they should have it also-unlocked or remove the PUSH/PULL signs as many of us believed the signs and tried to use it. Finally store size doubled and new doors(one still shot) has PUSH/PULL only on the usable-door. THen last week at 6am I put $3 currency on counter for $2.50 purchase and two quarters are tossed on the counter, spin around and settle.

I picked them up, thought clerk(who is mgr) had too much caffine that morning, and started to leave. I then get this lecture from the clerk-manager “I tossed the coins on counter because you disrespected-me, you did not put your money into my hand thus I cannot respect you by handing you your change”. Wow, had never considered my act of paying to be disrespect. And I complained to corporate by phone and told story to neighboring 7-11 whose manager used to work at the troubled 1101 N. Calvert facility.

Today at 8am I show up for coffee, newspaper, sandwich, $3 purchase and have only my Temporary debit card, it has been replaced with Regular debit card(which I learn cancels out the temporary version issued by bank when you visit, regular is mailed). I did not know that. I tried to use it, resonse “expired” on screen. I showed manager(SAME GUY) the card says Expiration 8/15 but tell him it is the TEMP card, I have the real card at home, can bring it in later. He then has an assistant talk to me, assistant assures me that if I did not pay, it “will have to come out of my picket, now, and I do not have any cash on me”, (I do not believe EITHER of these statements).

The manager, target of my prior complaint over “disrespect” supervises all this, says nothing. Let’s the assistance refuse the $3 transactoin, refuse letting me come back later in the day,I live just across the street in a 23 story upscale condo complex. And I own six rentals at 941 N. Calvert, down the street, that the Manager knows about as once he had walked down the street to check out a vacancy I was promoting a year ago. The manager knows I own prperty in area, live just across the street(at 1101 St. Paul), knows that I am in store every few days, but he LETS THIS ASSISTANT stonewall me over $3.

Obviously I am paying a high price for having complained about the “disrespect incident”. I am not returning to THAT 7-11. Any other merchant who sees me regulary, and that includes several neighborhood bars, if I come in without funds unexpectedly, or with cr. card and (‘we do not take cr. cards”), they always say “pay us next time” and I insist on signing a small chit and do return within 24 hours.

7-11 treated me today as if I had just got off the bus and was a first time visitor!. Being a neighbor counts for nothing, and a patron who has complained is stonewalled. I guess this manager was asleep when commmon sense was taught.

60

I had an extremely unsettling experience this afternoon in the Gladstone Ave and Bell St 7-11 store. I went in around 4:30 to pick something up for lunch, when I got to the counter one of the employees asked if “this was everything for today” I replied yes. A second employee behind the counter asked me a question but I did not understand one word he said so i asked him to repeat the question, at this point while I’m being kept busy a third employee was sneaking up from behind and reached into my jacket pocket and pulled out my prescription that I had purchased at the pharmacy across the road five minutes earlier. (Tylenol)

After he looked at my prescription he showed it to the other employees, after they had a laugh he put the prescription back into my pocket and walked away. when I looked back he was just putting it back,by the time I realized what was going on he was on the other side of the store. I had to seriously force myself to get out as fast as possible. I’m not sure at this point which issue scares me the most. That 7-11 employees seem to have this scam going on and that 7-11 Corp office can not be bothered to reply to what I am sure is not the first complaint of this type.

What I was about to do to him ( simply out of self defense) when I realized he had just picked my pocket, at that moment it took everything I had in me not to react in a negative way. Picking customers pockets must be a way for some employees to help supplement their income or just something they do for kicks when they are bored? What would have happened if I had my cell phone, money or anything else of value in my pocket? This can’t be the first time they have done this because, other than the employees laughter to alert me that something was happening behind me, I would never have known his hand was in my pocket, this was done quite skilfully.

Another customer in the store at the time caught up to me outside and suggested I take his name and number in case something else was missing from my pocket and commented on the employees skill. I honestly believe that 7-11’s customers deserve to be warned that this type of activity can and does happen in their stores, however, the 24/7 head of the complaints department Susan Bradley seems to prefer ignoring this issue.

To avoid loosing personal property, either stay away from this store or empty your pockets before entering. Better still after reading way too many unresolved complaints on other sites maybe just avoid 7-11 completely, after the Quicky Store buy out of most of the 7-11 stores just go to the 100’s of Mac’s or Quicky stores.

20

Wouldn’t surprise me if this store is slated to be closed soon. Almost all of the stores back in London have now closed up shop. Only two 7-11 locations remain still open there. Can’t say I’ve seen very many here in Ottawa either, and other towns are the same. It’s a shame that 7-11 has become a shell of it’s former self. They refuse to even cary bus tickets because they don’t make money on them. Yet they’re too stupid to figure out that those that do come in to buy transit tickets, they almost always buy a coffee, a drink and a snack as well. 7-Eleven used to be a great place to stop in and grab what you neeed to start your day, now they only get my business when I am desperate from spoiled milk in the middle of the night. Canada doesn’t need these stores or their lack of customer service.

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