Permalink Submitted by Sherry (not verified) on October 13, 2016 - 1:45pm
I have been trying to set and appointment for a tech to come to my new home to connect my service and the customer service people keep telling me that they can't schedule it because someone already has service there. I told them that the people will be leaving on the 21st and I will be there on the 22nd, but apparently AT&T can't get a system that is smart enough to allow an appt to be scheduled while there is still active service. Maybe they should talk to the Electric, Gas and Water companies because they don't seem to have any issues. If this is any indication of the customer service that I will be receiving, I'm not sure I want service at all.
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Problems with U-verse Installation
I have been trying to set and appointment for a tech to come to my new home to connect my service and the customer service people keep telling me that they can't schedule it because someone already has service there. I told them that the people will be leaving on the 21st and I will be there on the 22nd, but apparently AT&T can't get a system that is smart enough to allow an appt to be scheduled while there is still active service. Maybe they should talk to the Electric, Gas and Water companies because they don't seem to have any issues. If this is any indication of the customer service that I will be receiving, I'm not sure I want service at all.