I switched to Verizon and was told I will get everything I needed same day of installation. I had to call customer service and the billing department 4-6 times saying it was not working every time speaking to someone new who could not did not help. So within hours I called and cancelled the service. I was told I will not be charged since service was turned off in hours after installation so just return merchandise in box they will be mailing to me.
Since then I have had to call 4-5 times to 3 different phone numbers complaining to Verizon about being charged for service I did not get.
Here are the numbers I have tried so far:
Main support hotline: 1-800-837-4966
FIOS internet and TV: 888-804-0875
High speed internet: 888-743-7211
Verizon wireless billing department: 800-256-4646
The hours of operation for the main 1-800-837-4966 number is Monday to Friday from 8am - 5pm EST. Once you dial the number Press # for the phone tree then enter your billing zip code. After you reach the next prompt press 4 for existing customer, then 2 to speak with a member service representative. The 888 numbers are available 24 hours a day, 7 days a week.
I still have a bill and I tried calling to speak with a manager and was told it was not possible unless I wanted to hold for up to half an hour. I am going to be pleased when I get something showing I owe Verizon nothing especially since my moments 1/2 day have been nothing but torture. If anyone is interested 80% of these customer service rep do not care that customers are unsatisfied.
We are frustrated to the point of giving up with phone support
We then tried the additional number for account verification at 877-462-5825.
I am writing because my husband is frustrated to the point of distraction with trying to get any help from Verizon Wireless. I'll feel that the easiest way to show why he is so frustrated is to use a time line.
08/27/15 He called Verizon headquarters and was transferred to the billing department about cancelling our contract. Followed up conversation with email and told my husband to email her in November the 12th and she would be able to help at that time. He emailed her, as requested, and asked her to get back to him. No reply.
11/17/15: He emailed her again but no reply from Verizon.
11/17-19: He made numerous phone calls and was passed to numerous supervisors. Everyone told him that they would call him back. No one ever did.
11/19/15: The last person he talked to was someone named, Floan, who told him she was a supervisor and was quite rude. I was listening and they were on speaker phone. She told him that her supervisor would call him within three (3) business days. We're still waiting for that call.
As you can see the entire situation is, to repeat myself, frustrating.
In all twenty three (23) years I was only had one (1) complaint that I was rude and no one believed them because my boss was standing there listening to the conversation. I understand people having a bad day, I've had my a few myself, but you don't take it out on the people you're supposed to be helping. On a side note, employees and Verizon people answering the phone, at original contact, should have a little more latitude to help people.
In a nutshell the problem is that my husband broke his phone last spring/summer. He replaced the phone and whoever helped him at the time updated the contract for both phones and our Jet Pac. He did not ask for anything to be updated and especially not the Jet Pac.
We have switched, to save money. We are on a fixed income and Straight Talk offers a much better deal. Odd because they use Verizon towers. Personally not a smart move for Verizon but not my business. All we want is to get out of our contract without it costing us an arm and a leg.
If Verizon were to look back over our records for the last ten (10) years, they will see that we have been loyal customers. It's a shame but at this point, unless they can make up for the rest of the helpless, rude or I guess nonexistent, people we have dealt with up to now. Not only will we never come back to Verizon but would never recommend Verizon to anyone else.