There are many ways to contact Aldi if you have a customer service complaint.
1. File a complaint by phone
The best way to get help is to call Aldi corporate directly at 630-879-8100 inside the U.S. or at +49-201-8593-0 for customers in Europe. It's worth noting that this phone number has multiple language options and you can only reach a live human from 8am-5pm weekdays. After hours and weekends you will have to leave a message or call back. That is why we have provided additional contact options below.
2. Write to the Aldi head office
You are certainly welcome to write a hand written letter to Aldi. This is probably the slowest method of communication, but some people find it worthwhile. The best address is 1200 N Kirk Rd, Batavia, IL 60510 for customers in the United States or their worldwide headquarters at Eckenbergstrasse 16, Essen, 45307 DEU. Be sure to address your feedback directly to the attention of the customer service department.
3. Submit an online contact form
Their website lists a live contact form that is available 24 hours a day, 7 days a week. However, the website claims you will only get a response back during normal business hours. The response times are between 8am-4:30pm, Monday to Friday.
4. Post a message on Facebook
They have a fairly active Facebook page with almost 2,000,000 followers. While this is not the best way to complain, it's certainly an option. You should know that if you are rude or harrassing they will probably take your message down and you risk being banned by the page.
5. Mention Aldi on Twitter
Aldi's twitter page has over 80,000 followers and they are responsive to mentions. So, if you find yourself all out of options trying the above methods, mention their account with your complaint directly on Twitter.
How has your experience been shopping at Aldi's marketplace stores?
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