I’m writing because I’ve contacted Comcast customer Service 3 times on the phone and 2 times online, with no resolution.
Here is what happened...
I recently signed up for the XFINITY Triple Play early December 2010. The promotion, as stated, read if you installed your service prior to 12/14, you would receive a Flip HD Video Camera by 12/24.
I inquired about the camera on Dec 23 since we were expecting it by Christmas. To my surprise, the Comcast rep on the telephone had no idea about it. Told me to call the rewards department. The following week, I called the rewards department, and they had not idea, told me to call Marketing by asking Customer Service to transfer me there.
I could go on and on but by now it’s pointless. I feel like I was conned into signing up asap, due to the gift, but now the promotion just doesn’t get honored. To me, this is breach of contract. On top of the camcorder redemption issues, I recently tried calling my phone inbound and it never rings my house.
The number was ported almost 8 weeks ago!! THis is unacceptable. I work in the wireless industry, and ports take 3-5 days. I’m highly disappointed with my experience so far, and quite frankly don’t want to do business with a company that constantly lies to me and gives the run around.
I will try calling Comcast Customer Service 1 more time on Monday 1/31/11. If I don’t get an answer, expect my cancelation.
I was a DirecTV customer for 3 years, and have no problem switching back.